|
|
id,text,label |
|
|
12279,i moved to a new city and need to change my address,edit_personal_details |
|
|
4798,"on my transfer there was a ""decline"" message",declined_transfer |
|
|
11373,help! my wallet was stolen and someone is taking money out. i need this money! what can i do?,card_payment_fee_charged |
|
|
7158,"while abroad i got cash, and a wrong exchange rate was applied.",wrong_exchange_rate_for_cash_withdrawal |
|
|
10210,why can't i get cash?,getting_spare_card |
|
|
8166,why did i get charged for withdrawing cash?,cash_withdrawal_charge |
|
|
11008,how is the top-up card verified?,verify_top_up |
|
|
10679,how long does it take for funds to come through the us to my account?,transfer_timing |
|
|
11591,can i use apple pay to top up?,apple_pay_or_google_pay |
|
|
3019,there's a payment that isn't mine on my app,card_payment_not_recognised |
|
|
9903,do i qualify for a visa card?,visa_or_mastercard |
|
|
3574,what do i have to do to get a visa card?,visa_or_mastercard |
|
|
10364,why was the transfer declined?,declined_transfer |
|
|
3583,can i choose my card scheme?,visa_or_mastercard |
|
|
11618,how do i top up with apple pay?,apple_pay_or_google_pay |
|
|
10722,i was contacted by a seller with a message that they never received my money. i am 100% sure it was taken from my account so i definitely need this sorted out soon.,reverted_card_payment |
|
|
10996,why does the top-up need verification?,transfer_not_received_by_recipient |
|
|
13228,"i need to get a card, but i live in the us.",country_support |
|
|
3149,my address is incorrect on my file.,wrong_amount_of_cash_received |
|
|
4906,i need my refund as soon as possible. what else do i have to do?,refund_not_showing_up |
|
|
188,what do i need to do to link my new card for my account?,card_linking |
|
|
7177,what are the exchange rates for foreign currency atms,wrong_exchange_rate_for_cash_withdrawal |
|
|
8417,i'm trying to use my apple watch to top up my google pay. do i need a special app?,apple_pay_or_google_pay |
|
|
10496,why is a money transfer not showing?,failed_transfer |
|
|
9025,how do i change gbp to aud?,exchange_via_app |
|
|
796,can you do exchanges of eur?,fiat_currency_support |
|
|
7940,can you activate my card pls,activate_my_card |
|
|
4848,is there a reason my transfer would have been declined?,declined_transfer |
|
|
4104,can i dispute a debit payment that i am seeing that i didn't make from a couple of months ago?,wrong_amount_of_cash_received |
|
|
4030,there is a debit transaction on my statement that i did not make,direct_debit_payment_not_recognised |
|
|
8072,"why am i being charged for atm cash withdrawals? the only reason i use it is because it's been free! now you expect me to pay for them, and how much is that going to cost me?",card_payment_fee_charged |
|
|
2937,"even though i made a cash deposit, i am not seeing it in my account.",balance_not_updated_after_cheque_or_cash_deposit |
|
|
7649,can you tell me what the cash withdrawal is in my statement?,cash_withdrawal_not_recognised |
|
|
1206,can i convert money into different currencies?,exchange_via_app |
|
|
7194,in a recent withdrawal i received less cash than i expected to receive. did someone make an error with the exchange rate?,wrong_exchange_rate_for_cash_withdrawal |
|
|
6289,why am i being charged for transferring money?,transfer_fee_charged |
|
|
8624,i ordered a card but it has not arrived. help please!,card_arrival |
|
|
1671,"hello, i am a new customer, and just tried topping up for the first time. according to your information, the transaction should be instant - why does it still show as pending?",pending_top_up |
|
|
13065,there is a cash withdrawal from an atm listed but i don't remember making this withdrawal.,cash_withdrawal_not_recognised |
|
|
516,why is there an extra charge on my statement.,extra_charge_on_statement |
|
|
8074,why am i being charged for atm fees?,cash_withdrawal_charge |
|
|
7985,i would like to have assistance with activating my card.,activate_my_card |
|
|
3204,i got a new address and need to change my old one.,edit_personal_details |
|
|
5730,i need to transfer something to china. it is urgent. how many days will it take to get there?,transfer_timing |
|
|
9634,i got topped up but the application reverted it.,failed_transfer |
|
|
7125,i didn't receive the correct amount of cash when i exchanged it overseas.,wrong_exchange_rate_for_cash_withdrawal |
|
|
1191,does this app allow currencies to be exchanged?,exchange_via_app |
|
|
515,€1 was in my statement as an extra fee.,extra_charge_on_statement |
|
|
13077,somebody is taking money out of my account without my approval in another town separate from me. please place a freeze on my account until i can make it to the bank.,cash_withdrawal_not_recognised |
|
|
8581,what countries have access to this service.,country_support |
|
|
4675,how do i reverse a transaction on my account?,supported_cards_and_currencies |
|
|
2154,i had to pay a fee when buying items with my card.,wrong_amount_of_cash_received |
|
|
11182,i did not get the right amount of money when i used a different country's currency.,wrong_exchange_rate_for_cash_withdrawal |
|
|
5719,"i'm waiting for a transfer from the us, how much longer?",transfer_timing |
|
|
7068,i believe a wrong exchange rate was applied towards a cash transaction i made abroad.,wrong_exchange_rate_for_cash_withdrawal |
|
|
11277,why did my top up not work?,getting_spare_card |
|
|
579,"hello, there seems to be a billing mistake associated with my account. my app was charged $1 more than it should have. could you please explain why this may have happened?",extra_charge_on_statement |
|
|
1712,i do not think the pop up went through yet.,pending_top_up |
|
|
9799,how come you need to know my identity?,card_payment_not_recognised |
|
|
11788,why is there a charge for $1 on my account?,extra_charge_on_statement |
|
|
54,was there a way for me to get tracking for that?,supported_cards_and_currencies |
|
|
8770,i'm pretty sure something went wrong with my exchange. i changed russian ruble to uk pounds and was charged way too much!,supported_cards_and_currencies |
|
|
3218,is there a way to change name?,wrong_amount_of_cash_received |
|
|
823,i need a list of currencies you accept for exchange.,fiat_currency_support |
|
|
10461,why do you keep declining my payment? i tried several times already with this card and it's just not working,declined_card_payment |
|
|
4122,i have an unknown direct debit payment on my account,direct_debit_payment_not_recognised |
|
|
7359,i am having problems with a top-up.,top_up_failed |
|
|
4087,i have an unauthorized direct debit on my account,direct_debit_payment_not_recognised |
|
|
11873,i will be traveling. can i add money automatically?,automatic_top_up |
|
|
8022,what identification is required to activate my card?,activate_my_card |
|
|
5572,i was charged too many times for one transaction.,transaction_charged_twice |
|
|
1260,what other currencies are available to change to?,exchange_via_app |
|
|
13295,not (A and B and C),disposable_card_limits |
|
|
10713,i'm not sure why my account has been refunded a payment for an item i've already received about 2 weeks ago. can you please tell me what is going on?,reverted_card_payment |
|
|
4035,what do i do if there is a direct debit on my account that shouldn't be there?,direct_debit_payment_not_recognised |
|
|
4789,i tried to buy something online yesterday but it kept saying declined. tried another time today but same thing happened. what's broken?,declined_transfer |
|
|
603,i wanted to know about a pending dollar that is on my statement.,extra_charge_on_statement |
|
|
6645,"i'm trying to verify my top-up card, but i can't find the code...?",verify_top_up |
|
|
5120,my card payment doesn't work.,supported_cards_and_currencies |
|
|
419,does the exchange rate change each day for purchases? there is a different rate on my purchase.,card_payment_wrong_exchange_rate |
|
|
2746,my thoughts were that you offered crypto top up which does not seem to be working. the money has now been taken from my account. what is the problem here?,failed_transfer |
|
|
561,it appears i have a fee in my statement.,pending_transfer |
|
|
8133,i didn't realize that there were any fees for withdrawing money from my account |
|
|
4801,it declined my transfer.,declined_transfer |
|
|
5500,one of my payments was doubled,card_payment_not_recognised |
|
|
12493,why can't i get cash from the atm?,declined_cash_withdrawal |
|
|
2179,is there a fee for paying by card?,getting_spare_card |
|
|
11209,i withdrew some cash out of the atm over the holiday. it seems that i was charged some outrageous fees. i would not have done that had i been aware of these outrageous charges!,wrong_exchange_rate_for_cash_withdrawal |
|
|
7657,why is there some cash that i did not deposit in my account?,cash_withdrawal_not_recognised |
|
|
9541,which cards and currencies do you support?,getting_spare_card |
|
|
5453,who do i talk to for transactions debited twice?,transaction_charged_twice |
|
|
7439,how can i fix my bank transfer to show up on my bank account?,balance_not_updated_after_bank_transfer |
|
|
12238,i still do not see the cash deposit in my account from last week. why?,balance_not_updated_after_cheque_or_cash_deposit |
|
|
4024,"i have an unknown debit charge in my statement, why?",direct_debit_payment_not_recognised |
|
|
13303,Asubuhi njema!,beneficiary_not_allowed |
|
|
6711,verifying top-up cards necessary?,card_payment_not_recognised |
|
|
12293,what happens if i use my account and my identity verification hasn't finished?,why_verify_identity |
|
|
11189,i attempted to get money using a foreign currency at an atm but the rate was highly inaccurate!,wrong_exchange_rate_for_cash_withdrawal |
|
|
7019,i still don't have a card. how do i get one?,order_physical_card |
|
|
4680,give me a refund,request_refund |
|
|
13123,what is the proper way to activate a card?,activate_my_card |
|
|
9768,how do i update my current residence details?,card_about_to_expire |
|
|
7330,can you tell me why my top-up failed?,pending_transfer |
|
|
13199,i do i top up from my apple watch?,apple_pay_or_google_pay |
|
|
8088,i took out money and there is a fee. why?,card_about_to_expire |
|
|
1222,is it possible to exchange usd and gbp on the app?,exchange_via_app |
|
|
1780,"i accidentally made a payment from the wrong account yesterday. it's my rent payment, and it's very large, so the account i paid from won't be able to cover the amount. it's really important that the payment be made from the right account?",cancel_transfer |
|
|
3755,i need several cards per day. and i need to be able to throw away all of the cards i make.,disposable_card_limits |
|
|
8526,what countries do your accounts send and receive to?,country_support |
|
|
9043,if i need gbp instead of aud what do i do?,exchange_via_app |
|
|
3202,is there a way to modify my details?,edit_personal_details |
|
|
8646,"my card has not arrived yet, where is it?",supported_cards_and_currencies |
|
|
628,please explain the charge of 1l in error. i have purchased nothing in this amount.,extra_charge_on_statement |
|
|
4849,"i received a ""declined"" message when doing a transfer",declined_transfer |
|
|
4957,why is my refund missing in my statement?,refund_not_showing_up |
|
|
4370,how come i was declined,declined_cash_withdrawal |
|
|
4760,i want to have an item refunded can i do that?,request_refund |
|
|
7156,"help me! when i was abroad, the exchange rate was wrong.",supported_cards_and_currencies |
|
|
4121,i see a direct debit charge that i did not approve,direct_debit_payment_not_recognised |
|
|
4673,"hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.",request_refund |
|
|
4394,i have been waiting for my card payment to be moved from pending status for an unusually long time. what is going on here and do you have an idea of when i can expect it to go through?,pending_card_payment |
|
|
7174,while on vacation i used an atm to get cash and was overcharged. these charges are ridiculous and had i known about them i would have never used it.,wrong_exchange_rate_for_cash_withdrawal |
|
|
8328,what do i do if my google pay top up isn't working?,apple_pay_or_google_pay |
|
|
6428,"hi, i am currently in the process of buying a flat and i am waiting for the mortgage to go through but it keeps showing up as an error. do you know what could be causing this and can you help me get the money over.",failed_transfer |
|
|
4091,someone else made a direct debit transaction on my account,transfer_not_received_by_recipient |
|
|
11271,why didn`t my topup go through?,top_up_failed |
|
|
8362,are top-ups allowed using apple pay?,apple_pay_or_google_pay |
|
|
1177,i would like to exchange currencies on the app. how do i do this?,exchange_via_app |
|
|
5950,are there any specific cash machines that i have to go to in order to change my pin?,change_pin |
|
|
13255,Nullam vitae turpis sit amet diam luctus efficitur id id lacus.,cancel_transfer |
|
|
9319,is there a way to revert my transaction from this morning?,card_payment_fee_charged |
|
|
3306,why is there an identify check?,why_verify_identity |
|
|
4108,i don't know what this direct debit payment on my account is for.,direct_debit_payment_not_recognised |
|
|
3158,how can i change my name because i just got married?,edit_personal_details |
|
|
10288,can i still use the app if i switched phones?,lost_or_stolen_phone |
|
|
8553,what countries do your services support?,country_support |
|
|
7202,the exchange rate for foreign atm currency is wrong.,wrong_exchange_rate_for_cash_withdrawal |
|
|
13249,<table><tr><th>Header 1</th><th>Header 2</th></tr><tr><td>Data 1</td><td>Data 2</td></tr></table>,cash_withdrawal_charge |
|
|
10284,"lost phone, dont want others to access account",lost_or_stolen_phone |
|
|
9771,i want to change my address.,edit_personal_details |
|
|
9054,can i exchange between gbp and usd on the app?,exchange_via_app |
|
|
1788,i need to cancel a transaction please!,cancel_transfer |
|
|
12695,i got charged in double and want a refund,transaction_charged_twice |
|
|
101,do you have a tracking number for the card i was sent?,card_arrival |
|
|
5923,i an not sure but it looks as if a card payment i made was cancelled.,supported_cards_and_currencies |
|
|
248,i don't see my card anywhere in the app.,card_linking |
|
|
13287,Fold in chocolate chips.,visa_or_mastercard |
|
|
5686,"i desperately need to transfer something from china, please give me the wait time.",transfer_timing |
|
|
3030,i'm noticing a payment/purchase at a company that i don't recognise.,failed_transfer |
|
|
8169,i was charged a fee with my cash withdrawal that i shouldn't have been charged.,cash_withdrawal_charge |
|
|
811,what flat currencies do you support for holding and exchange?,fiat_currency_support |
|
|
5748,"i need to transfer something asap from china, how long will it take to post to my account?",transfer_timing |
|
|
6737,how much does it cost to get more cards?,failed_transfer |
|
|
4740,i need this item refunded,request_refund |
|
|
5768,when can i expect the transfer to arrive in my account?,transfer_timing |
|
|
13057,my account isn't showing a transfer i made.,balance_not_updated_after_bank_transfer |
|
|
2898,i updated by balance with a cheque yesterday but it isn't showing on my account. did something go wrong?,balance_not_updated_after_cheque_or_cash_deposit |
|
|
3289,it's requiring me to verify my identity?,why_verify_identity |
|
|
735,its been several days and my cash withdrawal is still pending. why?,pending_cash_withdrawal |
|
|
11724,what is the process to link the new card?,card_linking |
|
|
5048,why are all my card payments being declined?,declined_card_payment |
|
|
8607,is it possible to get one the your cards in the eu?,country_support |
|
|
1180,how can i change currency type?,transfer_not_received_by_recipient |
|
|
4793,i have been trying to make transfers to another account but i keep getting a declined notice. i have checked all of my information more than once and my information is accurate.,declined_transfer |
|
|
12986,my rate is not right when i used my card in a different country's money.,wrong_exchange_rate_for_cash_withdrawal |
|
|
2704,"my top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?",transfer_not_received_by_recipient |
|
|
13045,i recently transferred money to my account when will it show up?,balance_not_updated_after_bank_transfer |
|
|
4888,why cant you just refund me instead of a merchant,refund_not_showing_up |
|
|
4565,phone is gone,top_up_reverted |
|
|
4002,i don't recognize the direct debit payment on my account.,direct_debit_payment_not_recognised |
|
|
4325,i tried to use the atm today but it would not accept my card.,supported_cards_and_currencies |
|
|
9291,what does it mean when my top up is saying still pending?,pending_top_up |
|
|
2889,why isn't my deposit in my account?,balance_not_updated_after_cheque_or_cash_deposit |
|
|
7370,i wanted to top up my account and it doesn't look like it worked,top_up_failed |
|
|
4428,i'm still waiting on a payment,pending_card_payment |
|
|
8403,google pay top up not working.,apple_pay_or_google_pay |
|
|
732,"i removed cash from an atm earlier but it shows up as pending in the app. how can this still be pending, i already received the cash?",pending_cash_withdrawal |
|
|
9713,has someone accessed my card there are payments i did not make that are showing up on the app.,failed_transfer |
|
|
10356,how do i contact customer support about a transfer?,declined_transfer |
|
|
10281,"lost phone, can i still access account?",lost_or_stolen_phone |
|
|
11104,what do you charge for physical cards?,order_physical_card |
|
|
10781,how can i change the pin? do i have to go to a real bank?,change_pin |
|
|
4013,i may need to dispute a direct debit payment.,getting_spare_card |
|
|
2034,i did not get the right amount of cash from the atm.,top_up_reverted |
|
|
6119,"i have to transfer money over to my mother, and i have tried numerous times and all that keeps happening is error messages.",beneficiary_not_allowed |
|
|
8801,what would be the reason there's an extra fee on my statement?,extra_charge_on_statement |
|
|
13307,Wapi choo?,transaction_charged_twice |
|
|
1843,"hi, i made a transfer yesterday that i need to reverse. i need to put the money in a different account.",cancel_transfer |
|
|
7759,will i have to pay extra to exchange money?,exchange_charge |
|
|
7736,"since i need to exchange currencies frequently, would you be able to offer me a discount?",exchange_charge |
|
|
7336,"i attempted to top-up with my card this morning, but the transaction was unsuccessful. i received the card two days ago and was successful using it previously. could you please help me?",top_up_failed |
|
|
4559,my phone is at the hotel. how can i use the app?,lost_or_stolen_phone |
|
|
3312,i refuse to verify my identity.,why_verify_identity |
|
|
9623,how do i fix a reverted top up?,top_up_reverted |
|
|
4019,can you help me figure out what is going on with a debit payment that is showing up on my account i am not sure is suppose to be there.,top_up_reverted |
|
|
2217,let me know when you charge extra for payments please. i just checked the app earlier when i saw that there was an additional fee on one of the payments that i wasn't warned about before.,wrong_amount_of_cash_received |
|
|
4624,what's the procedure for canceling a purchase?,top_up_reverted |
|
|
3526,i prefer mastecard.,visa_or_mastercard |
|
|
572,why did i get charged one pound seemingly randomly?,extra_charge_on_statement |
|
|
3243,where do i go to update details?,edit_personal_details |
|
|
11875,"if my account is low in funds, can i set an auto top-up?",automatic_top_up |
|
|
10275,"left phone at hotel, how to access app",lost_or_stolen_phone |
|
|
6059,why has my beneficiary been denied?,beneficiary_not_allowed |
|
|
5703,how long will a transfer from the us take?,transfer_timing |
|
|
199,can i activate a card in the app?,card_linking |
|
|
7366,why did the top-up fail?,top_up_failed |
|
|
13152,"i am not supposed to be charged a cash withdrawal fee, but i was.",cash_withdrawal_charge |
|
|
787,can i change or hold different currency?,getting_spare_card |
|
|
7467,tell me why my balance did not change when i tranferred cash.,balance_not_updated_after_bank_transfer |
|
|
1865,i goofed up and used the wrong account. please help.,cancel_transfer |
|
|
13033,fix my top up,top_up_failed |
|
|
4451,"i was wondering why my payment hasn't gone through yet, its been a while.",pending_card_payment |
|
|
13182,am i able to do top-ups with google pay?,apple_pay_or_google_pay |
|
|
2135,i did not receive all of my cash back,wrong_amount_of_cash_received |
|
|
10711,why has my card payment been cancelled?,pending_transfer |
|
|
12686,"i got double charged from something, what can i do?",transaction_charged_twice |
|
|
4758,i'm cancelling this charge. i still have not received what i bought from these people a while ago.,request_refund |
|
|
498,why is there a 1 euro fee on my statement?,extra_charge_on_statement |
|
|
8950,can i have it add money at certain time intervals when i travel?,automatic_top_up |
|
|
3748,i need to make several disposable cards per day.,disposable_card_limits |
|
|
1190,how do i exchange currencies using the app?,getting_spare_card |
|
|
7107,using international atms messes up the exchange rate.,wrong_exchange_rate_for_cash_withdrawal |
|
|
9044,i was wondering whether exchanging currencies can be done on this app.,exchange_via_app |
|
|
4231,why can't i take cash out of the atm?,declined_cash_withdrawal |
|
|
6252,why did you charge me a fee when i made a transfer?,transfer_fee_charged |
|
|
8833,why is a transaction showing as pending when i recieved cash from an atm?,pending_cash_withdrawal |
|
|
13237,where are you cards supported?,country_support |
|
|
2277,how can i check how much free spending i have left? i have some big purchases coming up and want to know where i can look for any info.,card_about_to_expire |
|
|
9718,can you freeze my account? i just saw there are transactions on my account that i don't recognize. how can i fix this?,card_payment_not_recognised |
|
|
3588,visa and mastercard can both be received from you?,visa_or_mastercard |
|
|
5112,why would a card payment be declined?,declined_card_payment |
|
|
462,i think the exchange rate on my card payment is incorrect.,card_payment_wrong_exchange_rate |
|
|
11667,can i get a card outside the uk?,country_support |
|
|
431,"i bought something in another currency, but the exchange rate was incorrect.",card_payment_wrong_exchange_rate |
|
|
7119,is it possible to use an atm when i am not in the country and make a withdraw with out extra fees?,wrong_exchange_rate_for_cash_withdrawal |
|
|
6954,tell me how i can order my card.,order_physical_card |
|
|
5942,"if i wanted to change my pin, how would i do that?",change_pin |
|
|
8014,i can't activate my card?,activate_my_card |
|
|
1706,when will my top-up go through?,pending_top_up |
|
|
10241,my card payment is pending.,pending_card_payment |
|
|
12488,i was denied cash at an atm,declined_cash_withdrawal |
|
|
3201,is it possible to change my address?,edit_personal_details |
|
|
8956,are there limits on auto top-up?,automatic_top_up |
|
|
3241,where can i edit personal details?,edit_personal_details |
|
|
10703,my card payment was reverted. why?,reverted_card_payment |
|
|
742,"my withdrawal is pending, why?",pending_cash_withdrawal |
|
|
4927,my refund has not yet been credited on my statement,refund_not_showing_up |
|
|
10017,do you know what the restriction of the disposable cards are?,disposable_card_limits |
|
|
13281,K8LW1RRB7EPTV8H41RYRZ4LULXGJ,card_linking |
|
|
211,you sent me a card and now i want to link it.,card_linking |
|
|
38,where is my credit card that was to be mailed?,card_arrival |
|
|
2071,i was not distributed all of cash that i requested,pending_transfer |
|
|
12858,i tried to make a transfer and it didn't work.,pending_transfer |
|
|
4788,i noticed my transfer was declined.,declined_transfer |
|
|
1692,i'm still waiting for the top-up!,pending_top_up |
|
|
4225,i tried to use my card to withdrawal money from the atm in notting hill but it didn't work. this is the first time i've tried using it. is my card working?,declined_cash_withdrawal |
|
|
1832,"i've just made a money transfer to the wrong account, i need to stop the money from being moved as it may be going to someone i don't know. please can you help?",cancel_transfer |
|
|
9749,i want to change my personal details.,edit_personal_details |
|
|
10912,i could not get my transfer to happen correctly and was wondering why?,failed_transfer |
|
|
5075,i was wondering why my card was declined,declined_card_payment |
|
|
3193,i need to update my demographics.,edit_personal_details |
|
|
11581,i need to know the cost and when i will receive a new card to replace an old one.,failed_transfer |
|
|
4479,there is a payment showing as pending and hasn't posted for a few days. when will it post?,pending_card_payment |
|
|
10855,what extra charges are there?,wrong_amount_of_cash_received |
|
|
8847,i made a cash withdrawal but the pending status is taking forever.,pending_cash_withdrawal |
|
|
8667,"i received my new card, but i don't see it in the app anywhere. what do i do?",card_linking |
|
|
1718,i have been waiting for my top-up to complete and it still hasn't gone through.,pending_top_up |
|
|
9315,help me cancel my transaction,cancel_transfer |
|
|
11106,price of physical card,order_physical_card |
|
|
4750,i haven't received my order and want a refund,card_payment_not_recognised |
|
|
4554,my phone is missing or stolen.,lost_or_stolen_phone |
|
|
3592,i anticipate getting a visa card,card_payment_not_recognised |
|
|
12886,why do we need to verify a top-up card?,verify_top_up |
|
|
866,can i have money of different country of origin.,fiat_currency_support |
|
|
548,i got a €1 extra fee in my statement,extra_charge_on_statement |
|
|
8516,can i use my card in austria?,country_support |
|
|
4526,i can't use the app because i got mugged yesterday and they took everything. please help.,lost_or_stolen_phone |
|
|
11498,how do i activate a new card?,wrong_amount_of_cash_received |
|
|
13066,the app says that i got cash in an atm and i didn't,cash_withdrawal_not_recognised |
|
|
11794,i see an extra 1£ charge on my app. why did it charge me extra?,extra_charge_on_statement |
|
|
8539,what countries are you available in?,country_support |
|
|
11832,how many different currencies can i have my money in?,fiat_currency_support |
|
|
12459,there's a direct debit payment that i don't recognize.,direct_debit_payment_not_recognised |
|
|
10606,"more than one time this week, i have been charged more than once for the same transaction. please correct the issue and refund the duplicate charges.",transaction_charged_twice |
|
|
5996,can i reset my pin?,transfer_not_received_by_recipient |
|
|
13319,"Whisper rainbows secrets to the flowers, unlocking nature's hidden treasures.",visa_or_mastercard |
|
|
8096,i just had a look at my statement. why have i been changed for using the atm?,cash_withdrawal_charge |
|
|
3167,my billing address changed and i need to update my information.,card_about_to_expire |
|
|
12594,i asked for a refund but its not here yet,refund_not_showing_up |
|
|
4987,my refund has not shown up in my account. where is it?,refund_not_showing_up |
|
|
8873,is it permissible to hold money in multiple currencies?,fiat_currency_support |
|
|
8112,why was i charged a fee when i withdrew money?,card_payment_not_recognised |
|
|
11504,why am i being charged when i withdraw cash?,cash_withdrawal_charge |
|
|
1042,what is the maximum times i can auto top-up?,automatic_top_up |
|
|
1225,i need australian dollars instead of uk currency.,exchange_via_app |
|
|
8034,"the activation process did not work, please help?",activate_my_card |
|
|
3731,can you give me the restrictions of the disposable cards?,disposable_card_limits |
|
|
3549,is it ok if i use both visa and mastercard,visa_or_mastercard |
|
|
5087,my card would not work at a shop.,declined_card_payment |
|
|
165,"i received my card, how do i get it to show in the app?",card_linking |
|
|
8077,do you charge for making a withdrawal? i took some money out of my account earlier and i was charged for this.,cash_withdrawal_charge |
|
|
3330,can i already use my account although the identity verification has not passed yet?,why_verify_identity |
|
|
5876,my card payment's cancelled,reverted_card_payment |
|
|
6803,"if i get another card, what kind of fees am i looking at?",card_payment_not_recognised |
|
|
7731,is there a pay structure for currency exchanges?,exchange_charge |
|
|
11329,i did a transfer to my account but it doesn't show up,balance_not_updated_after_bank_transfer |
|
|
4496,why hasn't payment gone through yet?,pending_card_payment |
|
|
3540,can you issue both a visa and a mastercard to me?,visa_or_mastercard |
|
|
6174,why would my beneficiary not be allowed?,beneficiary_not_allowed |
|
|
4453,i did a card payment but its status is still coming as pending. please check and inform when it would complete.,pending_card_payment |
|
|
353,can you please explain why the exchange rate for the item i bought is wrong?,card_payment_wrong_exchange_rate |
|
|
5946,where can i update my pin number?,change_pin |
|
|
12786,"for some reason, i'm unable to transfer funds.",wrong_amount_of_cash_received |
|
|
5886,i tried to buy something online but my funds were transferred back to my account. what is happening?,reverted_card_payment |
|
|
1763,my top-up has not posted.,pending_top_up |
|
|
8386,what are the steps needed to top up with apple pay?,apple_pay_or_google_pay |
|
|
4652,i would like to cancel my order.,request_refund |
|
|
10106,what is this charge on my account,direct_debit_payment_not_recognised |
|
|
9638,i think my top-up was cancelled.,supported_cards_and_currencies |
|
|
4830,my transfer was declined. what might the reason be?,declined_transfer |
|
|
3191,please tell me where i can update my details since i moved.,edit_personal_details |
|
|
5511,i have been charged twice on my statement.,transaction_charged_twice |
|
|
10274,my phone was stolen so i no longer have access to the app.,lost_or_stolen_phone |
|
|
11680,where can i find your locations?,country_support |
|
|
11764,"i seem to have been charged to much for my holiday purchases, the exchange rate is wrong.",card_payment_wrong_exchange_rate |
|
|
10788,how do i do a successful transfer to an account?,beneficiary_not_allowed |
|
|
8578,which countries do you support?,country_support |
|
|
9989,do these virtual cards have any caps on using them?,disposable_card_limits |
|
|
11315,i made a transfer and am still waiting.,balance_not_updated_after_bank_transfer |
|
|
3546,are visa and mastercard accepted,visa_or_mastercard |
|
|
9527,tell me which cards and what currency is supported.,card_about_to_expire |
|
|
7783,please provide currency exchange rates,exchange_charge |
|
|
10425,i was trying to purchase something at the store today and my card has been declined. why has this happened?,declined_card_payment |
|
|
7801,what is the fee for a foreign currency exchange?,exchange_charge |
|
|
6993,do i get a card to keep in my wallet?,order_physical_card |
|
|
7768,i have foreign currency i would like to change how much will it cost me?,exchange_charge |
|
|
12807,"i transferred money to a receiver within the eu and they received a lesser amount than expected. now i will have to send additional money to the receiver in order to make up the difference. i'm not sure what went wrong, can you please advise?",transfer_fee_charged |
|
|
12615,"my payment has been declined!! what's going on, i thought everything was alright and working well?",declined_card_payment |
|
|
13308,Kwaheri. Tutaonana baadaye,exchange_via_app |
|
|
8640,where is my new card? i have been waiting a week!,card_arrival |
|
|
10904,my transfer didn't work,failed_transfer |
|
|
11904,how can i convert currencies?,exchange_via_app |
|
|
5049,i couldn't pay with card in a shop,declined_card_payment |
|
|
4223,i tried to get funds in hard cash but it was rejected!,declined_cash_withdrawal |
|
|
5545,how come there is a duplicate charge on my card?,transaction_charged_twice |
|
|
12495,what is my monthly spending limit because i was refused my money at an atm,wrong_amount_of_cash_received |
|
|
4346,i entered the correct pin but i still couldnt get funds.,declined_cash_withdrawal |
|
|
8647,what is the tracking number for my card that was mailed?,card_arrival |
|
|
4982,i am still waiting to find out the status of my refund. i have made previous attempts to find out what the status is to no avail. will you please look into this for me?,refund_not_showing_up |
|
|
10733,why was my card payment reverted?,reverted_card_payment |
|
|
11812,my last atm request did not go through due to a declined card. please cancel the request on my account.,pending_cash_withdrawal |
|
|
5831,what should i do if my card payment was cancelled?,card_payment_not_recognised |
|
|
9287,"hi i'm a new customer and tried topping up for the first time today, seems it's not working, the thing shows up as pending since half an hour already! please fix it!",pending_transfer |
|
|
9042,what is the best way to exchange currency?,exchange_via_app |
|
|
6718,what is the verification process for my card?,verify_top_up |
|
|
1681,my top-up seems to be pending for a long time?,pending_top_up |
|
|
12027,when will my top-up happen?,pending_top_up |
|
|
2210,i got a fee when paying with my card,card_payment_not_recognised |
|
|
12445,how can i dispute a debit transaction?,direct_debit_payment_not_recognised |
|
|
4775,i see my transfer was declined.,declined_transfer |
|
|
7658,there's an unauthorized cash withdraw,cash_withdrawal_not_recognised |
|
|
4380,i made a payment with my card and it hasn't changed. how long do you think this will take?,pending_card_payment |
|
|
9910,how to decide if i get a visa or mastercard?,visa_or_mastercard |
|
|
12451,after going over my transactions for the last couple of months i noticed a pretty large charge that i know i did not make. i know it's been a while but can i still dispute this charge?,direct_debit_payment_not_recognised |
|
|
10759,my new pin needs to be set.,change_pin |
|
|
5001,"i'm looking at my statement, and my refund is not on there.",refund_not_showing_up |
|
|
7958,what do i do to activate?,activate_my_card |
|
|
39,i ordered my card but it hasn't been delivered yet,top_up_reverted |
|
|
660,why is my cash withdrawal still pending?,pending_cash_withdrawal |
|
|
6733,is it possible to get a second card for my daughter?,failed_transfer |
|
|
8608,"i want a card, but i'm not in the uk- can i get one still?",country_support |
|
|
11536,i took cash and got charged a fee,cash_withdrawal_charge |
|
|
13000,i am travelling and i tried to withdraw cash but didn't get what i was supposed to get.,wrong_exchange_rate_for_cash_withdrawal |
|
|
6956,are physical card available?,order_physical_card |
|
|
6061,why am i not allowed to transfer money to my cryptocurrency exchange?,beneficiary_not_allowed |
|
|
7782,please tell me what the exchange fee is.,exchange_charge |
|
|
1013,what is the limit on auto top?,card_payment_fee_charged |
|
|
7557,how long does a transfer from the uk account usually take? after completing the transfer it is not showing up. i need to know that everything i actually went okay.,wrong_amount_of_cash_received |
|
|
439,why was the wrong rate applied when i bought something in a different currency?,card_payment_wrong_exchange_rate |
|
|
4389,how long will it take for my payment to go through?,pending_card_payment |
|
|
11137,where can cards be delivered?,order_physical_card |
|
|
5958,do i need to go to an office to change my pin?,change_pin |
|
|
479,why was i charged a higher exchange rate when i bought something abroad?,card_payment_wrong_exchange_rate |
|
|
9320,i'd like to cancel a transfer,cancel_transfer |
|
|
12985,"when i got cash, my exchange rate was off.",wrong_exchange_rate_for_cash_withdrawal |
|
|
983,tell me where i can find the auto top up feature and a little bit about it please.,getting_spare_card |
|
|
7420,after i transferred money the balance remained the same.,supported_cards_and_currencies |
|
|
9332,my transaction needs to be canceled.,cancel_transfer |
|
|
10695,how long is it going to take for my funds to show in my account?,transfer_timing |
|
|
10687,when will i receive a us transfer,transfer_timing |
|
|
12460,"i just went through a old statement and noticed that a very large payment went through and i did not make it. it was from a few months ago, can i still dispute the payment?",direct_debit_payment_not_recognised |
|
|
1040,how do i activate auto top-up when traveling?,getting_spare_card |
|
|
2795,"i need some help, i thought you guys accepted crypto top ups?? it won't seem to let me do it. i put money in my account and now it's gone and i didn't spend it. where did it go??",supported_cards_and_currencies |
|
|
5835,"i just checked and my payment was cancelled, why?",reverted_card_payment |
|
|
8559,will my new card work outside of the eu?,country_support |
|
|
8776,why was the exchange rate incorrect for an item i recently bought?,card_payment_wrong_exchange_rate |
|
|
6295,when i was transferring money i was charged extra why?,transfer_fee_charged |
|
|
992,i need to know the if there is a limit on the amount for auto top-up.,automatic_top_up |
|
|
12774,do i have to go into the bank to change my pin?,change_pin |
|
|
9046,how do i go through the process of currency exchange?,exchange_via_app |
|
|
5551,why do i have two charges it should only be one charge?,transaction_charged_twice |
|
|
7075,"i have made a withdraw from an atm this last holiday, why is there such a high charge from this transaction?",getting_spare_card |
|
|
11505,what is this charge on my account for a cash withdrawl?,cash_withdrawal_charge |
|
|
989,i would like to top up my account automatically. how do i do that?,card_about_to_expire |
|
|
602,i do not know why i was charged for the $1 transaction.,extra_charge_on_statement |
|
|
9753,where can i go to modify my detail?,card_payment_fee_charged |
|
|
5822,"i dont know what happened, but my payment was cancelled",reverted_card_payment |
|
|
11685,what countries are you currently in?,country_support |
|
|
2824,explain top-up cancellation,supported_cards_and_currencies |
|
|
13254,Vestibulum et ante et mi fermentum efficitur eu ac ligula.,lost_or_stolen_phone |
|
|
5697,how long will i have to wait for my money to be in my account?,transfer_timing |
|
|
13134,"my new card has arrived, what's the activation procedure?",activate_my_card |
|
|
4975,i requested a refund but can't see it.,refund_not_showing_up |
|
|
6982,how can i order a card?,order_physical_card |
|
|
5948,i need to change my card pin.,change_pin |
|
|
11712,i'm still waiting on my new card to be delivered!,card_arrival |
|
|
10451,do you know why my card payment is declined?,declined_card_payment |
|
|
6705,where's my top up code?,verify_top_up |
|
|
4449,my card payment has been pending for a long time now. why is it taking so long to take. it should have already made it through.,pending_card_payment |
|
|
7137,i noticed the exchange rate for cash withdrawal isn't right.,wrong_exchange_rate_for_cash_withdrawal |
|
|
3250,why on earth do you need so much personal id info from me?,why_verify_identity |
|
|
6992,how can i order my card?,order_physical_card |
|
|
4032,i didn't set up the direct debit i have,direct_debit_payment_not_recognised |
|
|
8301,how do i get a new card when my old one expires?,card_about_to_expire |
|
|
7744,my currencies needed to be exchanged often and i was wondering if there were any discounts available for this?,exchange_charge |
|
|
10137,"i have a direct debit transaction i have not set up, but would like to .",direct_debit_payment_not_recognised |
|
|
3615,can i get a visa instead of a mastercard?,visa_or_mastercard |
|
|
13271,Why did the scarecrow win an award? Because he was outstanding in his field!,order_physical_card |
|
|
6013,tell me how to setup a new pin.,transfer_not_received_by_recipient |
|
|
3780,how many transactions can i make on my disposable card?,disposable_card_limits |
|
|
650,my account shows up as pending after i received cash from the atm earlier. how can this be still pending? i've got the cash already.,transfer_not_received_by_recipient |
|
|
7018,is payment required to get a card of my own?,card_about_to_expire |
|
|
12443,is there a way for you to find out why my account was deducted from a seller when i didn't approve of it?,transfer_not_received_by_recipient |
|
|
12552,i need to have an item refunded.,top_up_reverted |
|
|
4491,my payment's stuck on pending.,pending_card_payment |
|
|
7126,"i needed some cash while abroad, and i'm pretty sure the wrong exchange rate was applied.",wrong_exchange_rate_for_cash_withdrawal |
|
|
7732,would i need to pay extra for exchanging currencies?,exchange_charge |
|
|
9902,i like to mastercard rather than visa.,card_payment_not_recognised |
|
|
5795,i think my card payment has been reverted,reverted_card_payment |
|
|
31,where is the card i ordered 2 weeks ago?,card_arrival |
|
|
8682,how do i link to my credit card with you?,card_linking |
|
|
13275,7ZFGXIBX26Q3TXS4W8VA06ZZLA9GK9I,card_arrival |
|
|
5461,please tell me why the same transaction is showing up on my account more than once.,transaction_charged_twice |
|
|
848,is it possible to hold money in different currencies?,pending_transfer |
|
|
10602,hello. i checked my transactions and saw i was double charged on my card for a restaurant visit. i would like to get my money back.,supported_cards_and_currencies |
|
|
6091,what happens when a beneficiary can't receive my transfer?,beneficiary_not_allowed |
|
|
8551,can i use it outside of europe?,pending_transfer |
|
|
12812,why did i get charged a fee for transferring money?,transfer_fee_charged |
|
|
456,"i have been charged to much for the object i bought when abroad, the exchange rate seems to be wrong.",card_payment_wrong_exchange_rate |
|
|
2974,i made a cash deposit to my account but i don't see it,balance_not_updated_after_cheque_or_cash_deposit |
|
|
5148,how come my card payment has been declined?,declined_card_payment |
|
|
12761,why was my payment reverted on the app,reverted_card_payment |
|
|
12536,can i use your services without access to the app?,lost_or_stolen_phone |
|
|
4458,how long does it actually take my card payment to make it to the account? i've made a payment a couple of days ago but it hasn't moved since.,pending_card_payment |
|
|
136,i was able to find my card. how to i go about putting it into my app?,card_linking |
|
|
779,can you convert to eur?,fiat_currency_support |
|
|
8617,you provide support in what countries?,country_support |
|
|
8888,which fiat currencies do you support?,fiat_currency_support |
|
|
51,i don't have my card after 1 week. what are my next steps?,card_arrival |
|
|
4268,is the atm broken? i can't get cash from it.,declined_cash_withdrawal |
|
|
9633,can you tell me if my top-up has been cancelled?,failed_transfer |
|
|
13025,i topped up but the app denied it,supported_cards_and_currencies |
|
|
5862,my payment has been returned.,reverted_card_payment |
|
|
10248,"i was double charged, and the second charge is showing as ""pending"". how long will it be before i get my money back once the second charge has been refunded?",pending_card_payment |
|
|
13247,<p>This is another example paragraph.</p>,refund_not_showing_up |
|
|
1642,how long will it take for my money to be deposited?,wrong_amount_of_cash_received |
|
|
12755,"my card has an issue, the payment has been deferred.",reverted_card_payment |
|
|
3319,am i supposed to verify my identity?,why_verify_identity |
|
|
8073,why was my account assessed a fee for an atm transaction?,supported_cards_and_currencies |
|
|
13314,Pizza deliciously topped with clouds higher flies the than my wildest dreams.,pending_top_up |
|
|
11508,it looks like i was charged a withdrawal fee for going to my atm. why is that because i haven't been charged previously for doing so?,cash_withdrawal_charge |
|
|
4440,"hello, i made a payment with my card and it's not working. it's been a while and still says its pending. can you tell when this will go through?",pending_card_payment |
|
|
2356,"how much time do transfers take? i sent money to a friend who needs it fast. it's been hours, and the money has not gone through.",failed_transfer |
|
|
8192,"that fee should not be there, you charged my cash for an unnecessary thing.",cash_withdrawal_charge |
|
|
3571,i'm happy with mastercard and want to stick with just that credit card.,visa_or_mastercard |
|
|
5706,how long do i have to wait for a us transfer?,transfer_timing |
|
|
770,can i have money in more than one currency in my account?,fiat_currency_support |
|
|
13225,"i need to get a card, but i live in the us.",country_support |
|
|
4918,i am suppose to be getting a refund from something i purchased but it hasn't showed up in my account.,card_payment_not_recognised |
|
|
12956,will there be a fee to receive a physical card?,order_physical_card |
|
|
8184,i have a strange transaction on my account which appears to pertain to a cash withdrawal i made outside nandos in leeds. what is that for? is it fraud?,cash_withdrawal_charge |
|
|
11369,"there is an error, the app says i made an atm withdrawal and i didn't.",cash_withdrawal_not_recognised |
|
|
11117,where can you deliver cards?,order_physical_card |
|
|
6663,is there a way to verify a card top-up?,verify_top_up |
|
|
8510,which countries are you available in?,country_support |
|
|
11359,my account has a weird withdrawal.,transfer_not_received_by_recipient |
|
|
8075,why have i been charged for pulling cash out of my own account?,getting_spare_card |
|
|
3543,is there a way i can get a visa card?,visa_or_mastercard |
|
|
10465,i have a pending transfer,top_up_reverted |
|
|
13310,Saa ngapi?,country_support |
|
|
10998,is it necessary to verify my top up?,verify_top_up |
|
|
8623,"i still have not received my new card, i ordered over a week ago.",card_arrival |
|
|
4521,my phone was lost,lost_or_stolen_phone |
|
|
9809,i won't verify my identity.,why_verify_identity |
|
|
3626,which one are you? visa or mastercard?,visa_or_mastercard |
|
|
2988,"please, tell me why i can't have the funds i deposited a week ago? i need the money now.",balance_not_updated_after_cheque_or_cash_deposit |
|
|
5725,when will my transfer be in my account?,transfer_timing |
|
|
2952,"i wrote a check to the account yesterday to add to my balance, but i don't see the amount of the check reflected anywhere. is it being held up for some reason? i should have seen a new balance by now!",balance_not_updated_after_cheque_or_cash_deposit |
|
|
5798,i didn't cancel my card payment.,card_payment_fee_charged |
|
|
11109,i want to order a card. where do you deliver to?,order_physical_card |
|
|
13311,Napenda chakula,lost_or_stolen_phone |
|
|
5906,i am not able to make a purchase because there is an issue with my card,wrong_amount_of_cash_received |
|
|
12487,why can't i withdraw funds from my account?,declined_cash_withdrawal |
|
|
4757,what is the return policy?,request_refund |
|
|
12390,how many transactions can go on a disposable card?,disposable_card_limits |
|
|
4599,"if i lost my phone, how can i stop someone from accessing my account through the app?",lost_or_stolen_phone |
|
|
1236,what's the procedure with currency exchange?,exchange_via_app |
|
|
6032,can i change my pin on holiday?,getting_spare_card |
|
|
2722,"my money has disappeared. i had recently added money in, and saw it was there and went through. now it's gone. what is happening?",card_about_to_expire |
|
|
424,i have been overcharged. i just changed over russian ruble to uk pounds and it was too much. it seems something was wrong with my exchange.,card_payment_wrong_exchange_rate |
|
|
10719,why was my payment reversed?,reverted_card_payment |
|
|
12853,i tried to make a transfer and it didn't work.,failed_transfer |
|
|
8379,does google play offer the service to top up?,apple_pay_or_google_pay |
|
|
4944,my statement has not shown my refund.,refund_not_showing_up |
|
|
720,"i tried to get some with-drawls but the machine didn't work. the transaction still seems in progress.seems like something is wrong,i don't want to be charged for transaction i did not make.",pending_cash_withdrawal |
|
|
9761,how can i modify my details?,edit_personal_details |
|
|
10836,"hi, please help me, as i have transferred some amount but receiver did not get the same amount. he received a bit less. due to this again i need to transfer the difference. i have transferred money but beneficiary's account is credited with less amount. now i have transfer the difference of the amount. i think there is some issue, could you please look into this.",transfer_fee_charged |
|
|
4645,i would like my money back for an item i purchased,request_refund |
|
|
12353,can i have a visa card?,visa_or_mastercard |
|
|
1868,"could you refund my transaction, i paid it into the wrong account. i need to be able to pay it into the right account by tomorrow.",cancel_transfer |
|
|
664,i have withdrawn cash from the atm but it is showing in my account as a pending transation. why is this?,pending_cash_withdrawal |
|
|
7521,why hasn't the money i transferred into my account shown up yet?,balance_not_updated_after_bank_transfer |
|
|
4358,"i tried to withdraw some funds from my card, but was declined. how can i get my money?",declined_cash_withdrawal |
|
|
13268,"I asked the librarian if she had any books on paranoia. She whispered, 'They're right behind you!'",balance_not_updated_after_cheque_or_cash_deposit |
|
|
5823,why did my payment revert,reverted_card_payment |
|
|
12800,i was unable to transfer to another account.,beneficiary_not_allowed |
|
|
5119,"my payment was rejected, do you know why?",declined_card_payment |
|
|
3215,i just got married and i need to change my name,edit_personal_details |
|
|
10372,my transfer has been declined and i know it should have went through.,declined_transfer |
|
|
4931,"hello. i bought an item a while ago, and have since requested a refund. however, upon checking my online statements, it seems that i haven't been issued a refund yet. how can this be remedied?",refund_not_showing_up |
|
|
2550,how can i pay for top-ups?,pending_transfer |
|
|
11275,why would my topup not go through?,top_up_failed |
|
|
704,how long will my cash withdrawal be pending for?,pending_cash_withdrawal |
|
|
11509,"do atm cash withdrawals carry a charge now? they've been free in the past, but all of a sudden i have to pay to make atm withdrawals?",cash_withdrawal_charge |
|
|
3242,how can i change my account details?,edit_personal_details |
|
|
11550,what do i do if my card is expiring soon?,getting_spare_card |
|
|
11602,is apple pay a possible top up option?,apple_pay_or_google_pay |
|
|
12264,how do i change my name after marriage,edit_personal_details |
|
|
12388,what are the rules for using disposable virtual cards?,disposable_card_limits |
|
|
6644,why do i have to verify top up?,verify_top_up |
|
|
2266,why was i charged an extra fee when using the card?,card_payment_fee_charged |
|
|
12741,how long does it take for a transfer from europe to go through?,top_up_reverted |
|
|
3119,i'm not recognizing the card payment.,card_payment_fee_charged |
|
|
6651,do i need to verify my top-up?,verify_top_up |
|
|
11807,i tried to get cash out of the atm but it is taking too long,pending_cash_withdrawal |
|
|
5721,can you please tell me how long it takes for the transfer to be available.,transfer_timing |
|
|
13245,"<input type=""text"" id=""username"" name=""username"" placeholder=""Enter your username"">",activate_my_card |
|
|
11792,why is there a pending hold on one pound on my statement?,extra_charge_on_statement |
|
|
5028,if my card payment isn't working what do i do?,declined_card_payment |
|
|
3261,can i use my account before the identity verification is complete?,why_verify_identity |
|
|
6156,my account transfer was blocked.,beneficiary_not_allowed |
|
|
3796,what are the disposable virtual card limits?,disposable_card_limits |
|
|
3150,my address details have changed and i want to update them,top_up_reverted |
|
|
4465,i made a purchase earlier today but it is still listed as pending- when will it go through?,pending_card_payment |
|
|
3329,how to verify my identity,why_verify_identity |
|
|
8807,where did the extra fee on my statement come from?,extra_charge_on_statement |
|
|
172,how do i reactivate a card i thought i lost?,card_linking |
|
|
3775,what limits are there on the virtual cards?,disposable_card_limits |
|
|
12762,can i change my pin through the app?,change_pin |
|
|
10786,i had a transfer blocked,beneficiary_not_allowed |
|
|
8742,i purchased something in a foreign currency but the rate applied is wrong,card_payment_wrong_exchange_rate |
|
|
3610,i need to get visa and mastercard,visa_or_mastercard |
|
|
6712,what's a verification code?,verify_top_up |
|
|
10368,"i tired to move my money, but my transfer was declined.",declined_transfer |
|
|
7141,can the exchange rate change while i am in the process of making a withdrawal?,wrong_exchange_rate_for_cash_withdrawal |
|
|
7683,i need your help immediately. there is a 500£ cash withdrawal that i know nothing about. i think my account has become compromised.,cash_withdrawal_not_recognised |
|
|
3740,can i have more than 2 disposable cards?,disposable_card_limits |
|
|
693,i didn't receive my money earlier and it says the transaction is still in progress. can you fix it?,pending_cash_withdrawal |
|
|
11124,can i get a physical card through this app?,order_physical_card |
|
|
4950,i cannot find my refund on my statement.,refund_not_showing_up |
|
|
12722,how many days until my us transfer arrives?,transfer_timing |
|
|
13273,X0LCKFSW98C5AMZ6A57AYEQL69KZ,visa_or_mastercard |
|
|
3066,i have a payment that i didn't make.,supported_cards_and_currencies |
|
|
749,"i tried to withdraw money, but was unable to. still says that the transaction is pending? will this money disappear??",pending_cash_withdrawal |
|
|
13098,is there a charge for exchanging foreign currency?,exchange_charge |
|
|
12282,i am afraid to give you all my identify details.,why_verify_identity |
|
|
7773,what is the rate for exchange fees?,exchange_charge |
|
|
9318,i want to reverse my transaction from earlier,cancel_transfer |
|
|
604,"i'm pretty frustrated about a pound charge that keeps showing up in my account statement. it's listed in the app as ""pending"", it never changes, and now i'm thinking someone's hacked my account!",extra_charge_on_statement |
|
|
4473,i have a payment which has not been approved.,pending_card_payment |
|
|
5143,my card payment wasn't declined,declined_card_payment |
|
|
11718,i don't have my card in 1 week. should i be worried?,pending_transfer |
|
|
13304,Unaitwa nani?,order_physical_card |
|
|
13283,"In a large mixing bowl, cream together butter and sugar until light and fluffy.",balance_not_updated_after_bank_transfer |
|
|
815,what fiduciary currencies are supported for tenure and exchange?,fiat_currency_support |
|
|
4398,why is my card payment still pending?,pending_card_payment |
|
|
11016,how do i verify a top-up?,verify_top_up |
|
|
638,i was overcharged an additional pound.,extra_charge_on_statement |
|
|
13022,my top up doesn't work,top_up_failed |
|
|
4837,"my transfer was declined, why is that?",declined_transfer |
|
|
7567,what is the amount of time transfers usually take from the uk? i had just completed a transfer and nothing seems to be showing up so i need to be sure things are alright.,supported_cards_and_currencies |
|
|
8164,do i get charged for withdrawals?,cash_withdrawal_charge |
|
|
7566,"it has been a couple of hours but i do not see my balance updated, can you help?",card_payment_not_recognised |
|
|
476,i am being charged the wrong amount on my card.,card_about_to_expire |
|
|
7576,"i got a message saying i made a withdrawal from the bank machine, but i did not.",cash_withdrawal_not_recognised |
|
|
750,can you please tell me why my cash withdrawal is still pending?,top_up_reverted |
|
|
7455,i had transferred some money but the balance hasn't changed.,balance_not_updated_after_bank_transfer |
|
|
2375,"i have done a transfer within the country a couple days ago, but it's still not there yet. can you please check what's going on with that, the account number definitely is the right one, i've checked that several times already.",failed_transfer |
|
|
10852,is there supposed to be a fee for the transfer i made?,transfer_fee_charged |
|
|
9037,how do i exchange my gbp to aud?,pending_transfer |
|
|
436,the exchange rate you are using is really bad.this can't be the official interbank exchange rate.,card_payment_wrong_exchange_rate |
|
|
12055,how can i cancel my transfer?,cancel_transfer |
|
|
3814,can you please inform me of the restrictions for the disposable cards.,disposable_card_limits |
|
|
7952,can you assist me in activating my card?,wrong_amount_of_cash_received |
|
|
1769,where to check top ups pending?,pending_top_up |
|
|
2875,i placed a cheque but the funds aren't there,balance_not_updated_after_cheque_or_cash_deposit |
|
|
582,there is a 1£ charge that appears as pending on my statement. what is that? i haven't purchased anything for a pound there.,extra_charge_on_statement |
|
|
12950,how can receive a physical card,transfer_not_received_by_recipient |
|
|
10808,why isn't my transfer going through? i get a message saying it's not possible. i've had no issues in the past.,beneficiary_not_allowed |
|
|
10220,the cash i tried to draw from the atm was not approved.,declined_cash_withdrawal |
|
|
11864,can i set automatic top ups?,automatic_top_up |
|
|
8158,can you tell me why i was charged extra when i withdrew money?,cash_withdrawal_charge |
|
|
8696,where do i need to go in the app to enter my card info?,card_linking |
|
|
10277,my phone is gone,lost_or_stolen_phone |
|
|
4579,what to do about stolen phone,lost_or_stolen_phone |
|
|
485,a foreign purchase i made has the incorrect rate applied to it.,card_payment_wrong_exchange_rate |
|
|
7735,how much do i have to pay for exchange of currency?,exchange_charge |
|
|
8127,tell me why there is an extra charge when i used an atm?,card_payment_not_recognised |
|
|
9041,"i need aud not gbp, how do i change it?",exchange_via_app |
|
|
3148,i would like to change my adress,edit_personal_details |
|
|
11491,what is the activation process on my new card?,activate_my_card |
|
|
12751,the payment i made with my card is not showing up.,reverted_card_payment |
|
|
4252,i needed cash from the atm but i couldn't get it.,declined_cash_withdrawal |
|
|
13194,how can i get my google pay top up to work?,card_payment_fee_charged |
|
|
13084,is there a foreign currencies charge?,exchange_charge |
|
|
3311,i am still waiting for verification. can i use my account before i am verified?,why_verify_identity |
|
|
9424,is there a reason i was charged a fee for using my card as payment? i've never had an extra fee before.,failed_transfer |
|
|
4783,i have no idea why but my transfers keep getting declined. i have double checked all the recipient details several times already and they're definitely correct.,wrong_amount_of_cash_received |
|
|
1697,why is my top up for my new account not instant,pending_top_up |
|
|
11521,"i've notice i was charged for withdrawing cash, can you explain why?",wrong_amount_of_cash_received |
|
|
10336,i would like to cancel a payment. i purchased something several days ago and i still have not received it.,request_refund |
|
|
10440,something is wrong with my payment account since it has been declined,declined_card_payment |
|
|
13259,"Sed interdum tortor in nisi interdum, vitae feugiat metus consequat.",exchange_charge |
|
|
8961,how do i make sure i don't run out of money on my card while traveling?,automatic_top_up |
|
|
5061,i tried to make a purchase in the store but my card was declined.,declined_card_payment |
|
|
1229,how do you exchange currencies,wrong_amount_of_cash_received |
|
|
13291,Transfer to a wire rack to cool completely.,order_physical_card |
|
|
7146,can i make a withdraw in my home currency at an atm? i'm on vacation and am a bit worried because i don't have cash with me. is it possible to withdraw here without any additional costs or fees?,wrong_exchange_rate_for_cash_withdrawal |
|
|
763,my cash withdrawal has not come out of my account yet.,pending_cash_withdrawal |
|
|
6066,i wanted to purchase some crypto. the app will not let me. what's going on here? i really want to make this exchange.,beneficiary_not_allowed |
|
|
8528,how does a us resident go about acquiring a new card?,country_support |
|
|
6693,where is the top up verification code found?,verify_top_up |
|
|
10294,someone stole my cards!,card_about_to_expire |
|
|
1652,i think my top up is still pending?,pending_top_up |
|
|
2247,"i am getting charged fees on some payments. please help me understand, where are these fees disclosed?",pending_transfer |
|
|
13036,i can't access my money. is it because somethings wrong with the top-up? i set it up correctly.,top_up_reverted |
|
|
12497,how come i can't get money at the atm,declined_cash_withdrawal |
|
|
4031,there is a direct debit payment on my account that i didn't authorize.,direct_debit_payment_not_recognised |
|
|
6004,do i need to go to a physical bank to change my pin?,change_pin |
|
|
10741,why has payment been returned?,reverted_card_payment |
|
|
10007,are there any limits to how many disposable cards i can use?,disposable_card_limits |
|
|
578,what is the fee on my statement for?,wrong_amount_of_cash_received |
|
|
4397,how is my card payment still pending?,pending_card_payment |
|
|
4233,i can't get money out of the atm. is my card actually working? it's the first time i tried using it,declined_cash_withdrawal |
|
|
2890,where is my cash deposit in my balance?,balance_not_updated_after_cheque_or_cash_deposit |
|
|
7422,"about two days ago now, i made a transfer from france but it hasn't arrived yet. is it possible that the international transfer just takes longer?",balance_not_updated_after_bank_transfer |
|
|
1716,should my top up still be pending?,pending_top_up |
|
|
5568,i've got a repeated tranasaction on my card.,transaction_charged_twice |
|
|
9663,how come i don't see my deposit in my account yet?,balance_not_updated_after_cheque_or_cash_deposit |
|
|
4289,i tried to get cash in the atm but it was not approved,declined_cash_withdrawal |
|
|
1803,i submitted a transaction but it was for the incorrect account.,cancel_transfer |
|
|
7747,will i get charged on a foreign currencies exchange?,exchange_charge |
|
|
13130,how do i get my card active?,card_payment_fee_charged |
|
|
6219,i made a transfer and was charged extra. why?,transfer_fee_charged |
|
|
2239,why did i have to pay an additional amount when using my card to pay?,supported_cards_and_currencies |
|
|
13027,why did the app deny my top-up?,top_up_failed |
|
|
175,will i need a new card or can i put my old card back into the app?,card_linking |
|
|
7432,i transferred money but the balance did not update.,balance_not_updated_after_bank_transfer |
|
|
6302,why is there a fee for doing a transfer?,transfer_fee_charged |
|
|
8592,what are your supported countries?,country_support |
|
|
6127,i tried transferring to an account but it didn't go through. what happened?,beneficiary_not_allowed |
|
|
988,is there a way to do automatic top up,getting_spare_card |
|
|
12610,"everything seems fine with my account, so why did it decline my payment?",declined_card_payment |
|
|
5128,what is going on with it saying my card payment was declined?,declined_card_payment |
|
|
4362,i tried to withdraw cash from your atm but my transaction was cancelled.,declined_cash_withdrawal |
|
|
4630,"hey i want to get a refund on something i bought, but not sure how to go about it. can you please just cancel the payment, i have not received the item yet.",request_refund |
|
|
2839,i deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?,balance_not_updated_after_cheque_or_cash_deposit |
|
|
13252,"Lorem ipsum dolor sit amet, consectetur adipiscing elit.",transfer_fee_charged |
|
|
10818,why isnt my account allowing transfers,beneficiary_not_allowed |
|
|
6213,"why did the person i transferred money to not receive the correct amount? what should i do to get them the right amount, do i have to transfer more money to them?",transfer_fee_charged |
|
|
11398,"how much is a cross currency exchange, and can i check to see if i have any discounts available?",exchange_charge |
|
|
5952,can i change my pin at an atm?,change_pin |
|
|
7802,where do i find out about exchange fees,card_payment_not_recognised |
|
|
7765,do you offer a discount for those who perform frequent currency exchanges?,exchange_charge |
|
|
1648,it appears my top-up is still pending.,wrong_amount_of_cash_received |
|
|
9666,i made a cash deposit almost a week ago but it's still not there!! please sort this out asap i need the money,balance_not_updated_after_cheque_or_cash_deposit |
|
|
5830,"my card payment was reverted, why?",reverted_card_payment |
|
|
8119,why am i charged a fee for getting cash?,cash_withdrawal_charge |
|
|
7618,"i am seeing unathorized transactions in the app, on my account.",cash_withdrawal_not_recognised |
|
|
6060,i need to transfer to my account and cant.,beneficiary_not_allowed |
|
|
13305,Furaha kukutana nawe,pending_top_up |
|
|
13285,"In a separate bowl, whisk together flour, baking powder, and salt.",activate_my_card |
|
|
2930,"i deposited cash into my account a week ago and it is still not available, please tell me why? i need the cash back now.",supported_cards_and_currencies |
|
|
4529,what do i do if i can't access the app?,lost_or_stolen_phone |
|
|
12526,i was mugged. they took everything. i can't use the app. what do i do?,lost_or_stolen_phone |
|
|
8370,does my top up and apple pay work together?,apple_pay_or_google_pay |
|
|
795,"i need to hold money, what currencies can i use?",fiat_currency_support |
|
|
6677,i don't see a code anywhere on my top-up card? where can i find it? i need to verify!,verify_top_up |
|
|
1012,how do i get refills to my card when i'm traveling?,automatic_top_up |
|
|
7187,i'm looking for a machine of yours that will provide me cash from my home country. i went on holiday and don't have any cash on me. will your machine charge me extra to do this?,wrong_exchange_rate_for_cash_withdrawal |
|
|
2740,why did my top-up get reverted?,supported_cards_and_currencies |
|
|
3813,i must make several disposable cards per day.,disposable_card_limits |
|
|
677,i took out some cash from the atm but it is still showing the transaction is pending.,pending_cash_withdrawal |
|
|
9907,do you guys accept mastercard or visa?,visa_or_mastercard |
|
|
9812,why do i have to verify my identity?,why_verify_identity |
|
|
6726,how do i go about verifying the top-up card?,verify_top_up |
|
|
4707,how can i get a refund for something i just bought?,request_refund |
|
|
3161,why can't i edit my personal details?,edit_personal_details |
|
|
5065,explain why my card payment wouldn't go through.,transfer_not_received_by_recipient |
|
|
8415,can i use google play as my primary app to top up?,apple_pay_or_google_pay |
|
|
12808,why was i charged an extra fee when doing a transfer?,transfer_fee_charged |
|
|
5779,what are the time frames for the money to be available in my account?,transfer_timing |
|
|
13257,Duis malesuada augue sed ante posuere elementum.,activate_my_card |
|
|
1757,can you explain to me why a top-up would still be pending?,pending_top_up |
|
|
1019,can i automatically top-up when traveling?,automatic_top_up |
|
|
563,what is this fee debit on my account?,pending_transfer |
|
|
7612,i got a strange cash withdrawal in my statement,cash_withdrawal_not_recognised |
|
|
4721,do you have a return policy?,request_refund |
|
|
7395,"i need to add more funds to my card today because it keeps being declined, and i need to use it immediately. can you fix this or tell me alternatives?",top_up_failed |
|
|
11777,my payment had a wrong exchange rate.,supported_cards_and_currencies |
|
|
4850,why did i get declined during a transfer?,declined_transfer |
|
|
10392,"i asked for a refund last week but nothing has happened yet, can you help me please?",refund_not_showing_up |
|
|
6157,what is preventing me from adding a specific beneficiary?,card_payment_fee_charged |
|
|
3209,i've just moved and i need to change my details,edit_personal_details |
|
|
11725,i found my card! can i link it back into the app?,card_linking |
|
|
7704,there is random cash in my account.,card_payment_not_recognised |
|
|
8974,will it automatically top-up if there isn't much money left?,automatic_top_up |
|
|
8694,can i reactivate a card i thought i lost?,card_linking |
|
|
13320,"The raindrops, like mischievous artists, with polka dots sun paints, creating a masterpiece in the sky.",change_pin |
|
|
13284,"Add eggs one at a time, beating well after each addition.",visa_or_mastercard |
|
|
3623,do i have an option between visa and mastercard?,visa_or_mastercard |
|
|
7749,"i travel a lot, can i get a bulk currency exchange discount?",exchange_charge |
|
|
9991,what is the amount of disposable cards i can have each day?,card_payment_fee_charged |
|
|
6721,why does a top- up need to be verify?,verify_top_up |
|
|
10790,"hey i want to buy some crypto but the app doesn't allow me to! what's the issue, i really want to exchange this",beneficiary_not_allowed |
|
|
13234,are you located in other countries?,country_support |
|
|
10689,"i initiated a bank transfer form europe, how long will this take?",card_payment_fee_charged |
|
|
4976,can i check my recent refund in my statement?,refund_not_showing_up |
|
|
12269,how do i change my details?,edit_personal_details |
|
|
7299,my credit card was declined for top-up. can you see if there is enough funds in my account?,top_up_failed |
|
|
3332,what if i don't want to disclose all of my identity details?,why_verify_identity |
|
|
7637,it is urgency. please freeze my card now. as someone in some odd remote town has withdrawn some money by using my card. as i did not withdraw any money.,cash_withdrawal_not_recognised |
|
|
8885,can you tell me what currency i can have?,fiat_currency_support |
|
|
434,my card payment has the wrong exchange rate,card_payment_not_recognised |
|
|
8550,can you tell me what countries you offer support for?,card_payment_fee_charged |
|
|
1053,where do i access the auto top-up function?,automatic_top_up |
|
|
11676,"please help me get a new card, i reside in the united states.",card_payment_fee_charged |
|
|
10669,what is the fastest that i can make a transfer?,transfer_timing |
|
|
6472,"what stopped my transfer, from being accepted?",failed_transfer |
|
|
4990,when will i be able to see the refund,transfer_not_received_by_recipient |
|
|
4867,i have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. i have no clue as to why.,declined_transfer |
|
|
7081,foreign currency rates were put in wrong at an atm i used.,wrong_exchange_rate_for_cash_withdrawal |
|
|
4271,"my card has been declined by two separate atm, and i'm worried something is wrong with my account. would you please see if my account is okay?",declined_cash_withdrawal |
|
|
12558,please could you give me a refund,request_refund |
|
|
5435,i think there is a mistake. i am being charged twice.,transaction_charged_twice |
|
|
2836,i put some cash into my account but it's not displaying that on my balance.,balance_not_updated_after_cheque_or_cash_deposit |
|
|
13024,i really need to top-up my card today urgently but my card keeps getting declined!! can you please resolve this problem or let me know if you have any alternatives,top_up_failed |
|
|
7372,i'm not sure if my pop-up went through.,top_up_failed |
|
|
154,"i would like to re-activate my card, it was previously reported lost but i found it this morning.",card_linking |
|
|
13266,Did you hear about the mathematician who's afraid of negative numbers? He'll stop at nothing to avoid them!,declined_card_payment |
|
|
8883,do you happen to do exchanges of eur?,fiat_currency_support |
|
|
11493,what is the process for activating my card?,activate_my_card |
|
|
4932,"hurry and refund me, i am waiting",refund_not_showing_up |
|
|
5542,i need a transaction reversed from my account.,transaction_charged_twice |
|
|
7109,i was needing you to see if the exchange rate is correct from when i got cash,wrong_exchange_rate_for_cash_withdrawal |
|
|
13290,Remove from the oven and let cool on the baking sheets for 5 minutes.,transfer_timing |
|
|
486,"when i was traveling abroad, the exchange rate was applied wrong.",card_payment_wrong_exchange_rate |
|
|
7518,why isn't the transferred money there?,card_about_to_expire |
|
|
58,i haven't gotten my new card.,card_arrival |
|
|
1058,where can i located the auto top up function?,automatic_top_up |
|
|
9055,is there currency exchange on this app?,exchange_via_app |
|
|
504,what is the reason for the extra fee on my statement?,top_up_reverted |
|
|
2434,"i performed a transfer within the country the day before yesterday, but it has not gone through? can you check on that? the account number is definitely correct, as i've checked.",failed_transfer |
|
|
6193,why is my transfer more expensive than i thought?,card_about_to_expire |
|
|
10780,how to change the pin on my card?,change_pin |
|
|
4432,i need to know when a payment will actually go through. i completed a payment using my card but it is just showing as pending at this point and it has been a while ago.,pending_card_payment |
|
|
993,can i set up to my account to automatically top up?,automatic_top_up |
|
|
432,the exchange rate is wrong from something i got in another country,card_payment_wrong_exchange_rate |
|
|
2991,i made a cash deposit to my account but it is not there,balance_not_updated_after_cheque_or_cash_deposit |
|
|
7331,my credit card seems to have been declined for top up. why is it not going through? can you tell me what's going on?,top_up_failed |
|
|
11515,"hi, i am calling about a recent transaction that has happened on my account. i recently went to the atm, and tried to make a withdrawal on my account. i just happened to check my transaction slip and noticed a fee for my withdrawal. how can i resolve this, i didn't know fees were charged for this type of action.",cash_withdrawal_charge |
|
|
398,i purchased something abroad and the incorrect exchange rate was applied.,card_payment_wrong_exchange_rate |
|
|
2858,online banking is not showing my cheque or cash deposit so the balance is incorrect.,balance_not_updated_after_cheque_or_cash_deposit |
|
|
12533,what should i do if someone stole my phone?,lost_or_stolen_phone |
|
|
8514,if i live outside of the uk am i still eligible for a card?,country_support |
|
|
11327,the money i transferred does not show in the balance.,card_about_to_expire |
|
|
3334,my identity verification hasn't passed yet is it possible to use my account?,why_verify_identity |
|
|
6104,my funds are not transferring to my bank. why is this not working?,beneficiary_not_allowed |
|
|
5574,why was i charged twice for the same transaction?,transaction_charged_twice |
|
|
13292,(A and B) or (not C),card_arrival |
|
|
7964,i cannot activate my card.,activate_my_card |
|
|
3776,what is the max amount of disposable cards i'm allowed.,disposable_card_limits |
|
|
819,i would like for someone to tell me which fiat currencies that your company supports.,fiat_currency_support |
|
|
143,i found my card. how can i put it into my app?,card_linking |
|
|
1021,is there a way to top-up when it reaches a certain balance?,automatic_top_up |
|
|
2710,i went to top up my card and it was cancelled.,getting_spare_card |
|
|
753,"hello, i tried to take some cash out of the atm but i looked at my statement and it still shows that it's pending. is the machine broken? will i receive my money back or will i be charged for this?",getting_spare_card |
|
|
10310,can i have a refund?,request_refund |
|
|
12730,how long does a transfer take to reach one's account.,transfer_timing |
|
|
8149,how come i got charged extra for withdrawing cash?,cash_withdrawal_charge |
|
|
8599,supported countries,supported_cards_and_currencies |
|
|
11350,the app said i withdrew cash at an atm and i didn't,cash_withdrawal_not_recognised |
|
|
1199,can currencies be exchanged on this app?,top_up_reverted |
|
|
464,i am not receiving the correct exchange rate on my card.,card_payment_wrong_exchange_rate |
|
|
6321,is it right that i've been charged for transferring money?,transfer_fee_charged |
|
|
7017,where do you mail physical cards?,order_physical_card |
|
|
7993,i tried activating my card and it didn't work,activate_my_card |
|
|
13270,Why don't scientists trust atoms? Because they make up everything!,transfer_fee_charged |
|
|
10712,what do i do if it says my card payment has been cancelled?,reverted_card_payment |
|
|
8673,can i link an existing card?,card_linking |
|
|
4036,i think i am a victim of fraud. i noticed there was a charge on my account that i didn't do because i haven't touched my card today. can you please reverse the charge and refund my money?,direct_debit_payment_not_recognised |
|
|
7195,when i got cash i believe that the exchange rate was wrong,top_up_reverted |
|
|
5810,i made a payment but it was returned.,reverted_card_payment |
|
|
4006,i don't know where a direct debit payment came from,direct_debit_payment_not_recognised |
|
|
5504,i was charged two times for the same thing.,transaction_charged_twice |
|
|
3537,can i pick between visa and mastercard?,visa_or_mastercard |
|
|
483,i recently bought something in foreign currency and i am unsure of the exchange rate. is this rate applied correctly?,card_payment_wrong_exchange_rate |
|
|
4948,a while ago i requested a refund from a seller. i keep checking my statement but i have not been refunded yet. i'm confused why i haven't gotten my money back yet but i need your help getting it please.,refund_not_showing_up |
|
|
8959,why are there limits on auto top-up?,automatic_top_up |
|
|
7623,there is unexpected money in my account.,cash_withdrawal_not_recognised |
|
|
3738,what are the disposable cards restrictions?,disposable_card_limits |
|
|
11511,why was i charged a fee for withdrawing cash?,cash_withdrawal_charge |
|
|
10123,"i am seeing a weird payment showing up that i know i did not make, how can i get it cancelled?",direct_debit_payment_not_recognised |
|
|
12575,"while doing a transfer, it says declined.",declined_transfer |
|
|
13286,"Gradually add the dry ingredients to the wet ingredients, mixing until just combined.",disposable_card_limits |
|
|
4671,"it's been over a month and i still haven't received my goods! i ordered a pencil for crying out loud, it's not that hard to deliver that! i'm done with these people, give me a refund immediately! i'll search for my japanese exclusive pencil elsewhere!",request_refund |
|
|
12059,where do i go to cancel a transaction?,cancel_transfer |
|
|
3285,what is the purpose of requiring my identification?,why_verify_identity |
|
|
12355,i won't be pleased unless i get a mastercard.,visa_or_mastercard |
|
|
4366,i attempted to get cash in the atm but i was denied,card_about_to_expire |
|
|
8040,i just got my new card. how can i activate it?,activate_my_card |
|
|
12945,card delivery services? where?,transfer_not_received_by_recipient |
|
|
2505,why wont my american express work to add money,failed_transfer |
|
|
11297,"i really need money from my card today, but my card is getting declined. please help!!",top_up_failed |
|
|
8345,how can i set up google pay on my device?,apple_pay_or_google_pay |
|
|
13306,Asante kwa msaada wako,exchange_via_app |
|
|
1055,how can i get it to add money automatically while travelling,automatic_top_up |
|
|
5457,i think i got charged twice for the same thing,card_about_to_expire |
|
|
2947,i deposited a cheque but i don't see the funds in my account.,balance_not_updated_after_cheque_or_cash_deposit |
|
|
5811,i made a payment with my card that was cancelled?,pending_transfer |
|
|
6115,i don't understand why you aren't accepting my transfer. after a couple times trying i'm still getting an error message.,beneficiary_not_allowed |
|
|
183,how do i get the card linked,transfer_not_received_by_recipient |
|
|
4514,i think i lost my phone. is there a way to prevent anyone from getting into my account on it?,lost_or_stolen_phone |
|
|
1672,i attempted to top up my account but it's been frozen in a pending state for well over an hour now! is this normal? i'm a new customer and this is my first time doing this. i assumed it would be done quicker than this.,pending_top_up |
|
|
10590,why would i be charged more than once for the same transaction?,transaction_charged_twice |
|
|
2215,why did i have to pay extra because i paid with my card?,failed_transfer |
|
|
8891,can i exchange and hold all fiat currencies?,fiat_currency_support |
|
|
7407,why did my top-up fail?,top_up_failed |
|
|
11590,do i have to setup apple pay to use it,apple_pay_or_google_pay |
|
|
645,what does it mean if my cash withdrawal does not show up properly?,pending_cash_withdrawal |
|
|
8635,still waiting on my new card,card_arrival |
|
|
2950,how long does it take to show a deposit i made to my balance?,balance_not_updated_after_cheque_or_cash_deposit |
|
|
8857,where's accounting for my cash withdrawal?,pending_cash_withdrawal |
|
|
13280,K49D70DMC5I9JY9W6L55FZB03W,apple_pay_or_google_pay |
|
|
234,can you tell me how to get my card on the app?,card_linking |
|
|
7766,what kind of charges should i expect to exchange currencies?,exchange_charge |
|
|
4418,when will my payment go through?,pending_card_payment |
|
|
10326,how do i claim a refund?,request_refund |
|
|
12397,do the disposable cards have any restrictions on them?,disposable_card_limits |
|
|
695,how long does it typically take for a pending atm withdrawal to clear?,pending_cash_withdrawal |
|
|
4617,can i cancel this purchase?,request_refund |
|
|
7445,what's the time frame normally for a uk account transfer? i just made one and it's not showing up anywhere. i want to be sure that everything is good.,balance_not_updated_after_bank_transfer |
|
|
12697,what do i do if i have been charged twice?,transaction_charged_twice |
|
|
6974,how do i get my card?,order_physical_card |
|
|
7924,can i get some help activating my new card?,activate_my_card |
|
|
1679,how long should i wait for top up go go through ?,pending_top_up |
|
|
10752,i need a new pin how do i go about that?,change_pin |
|
|
12516,how long does it actually take for a card payment to go through? there's one stuck since a couple of days already that doesn't seem to move,supported_cards_and_currencies |
|
|
8316,can i use google pay to top up?,apple_pay_or_google_pay |
|
|
9317,can i cancel a transfer,cancel_transfer |
|
|
94,my card hasn't came in the mail yet?,card_arrival |
|
|
4641,are refunds allowed for certain items.,request_refund |
|
|
10857,i transferred money and was charged and want to know why.,transfer_fee_charged |
|
|
1730,my top-up appears to be pending.,getting_spare_card |
|
|
3972,i am seeing in the app a diret debit that its not mine,direct_debit_payment_not_recognised |
|
|
8817,what is the extra €1 fee in my statement,extra_charge_on_statement |
|
|
11364,there is an unauthorized cash withdrawal from my account for 500£. i definitely didn't make this withdrawal. i need your help.,cash_withdrawal_not_recognised |
|
|
68,how long will it take for me to get my card?,card_arrival |
|
|
8948,if there isn't much money left can it automatically top-up?,automatic_top_up |
|
|
11872,i want to add money automatically when i travel.,automatic_top_up |
|
|
814,are eur exchanges acceptable?,fiat_currency_support |
|
|
13061,are bank transfers immediate?,balance_not_updated_after_bank_transfer |
|
|
517,"hey, i got charged extra for some reason when i purchased an app. is this a hidden fee or something? i don't think it's very cool.",extra_charge_on_statement |
|
|
3761,am i limited on the amount of disposable cards i can possess?,transfer_not_received_by_recipient |
|
|
6690,how do i authenticate a top-up card?,verify_top_up |
|
|
7525,why am i still waiting for a transfer?,balance_not_updated_after_bank_transfer |
|
|
1048,what are the restrictions on auto top-up?,automatic_top_up |
|
|
5571,can you explain the various transaction times shown on my statement?,top_up_reverted |
|
|
5131,my card did not go through in a shop,declined_card_payment |
|
|
10997,why does top-up need verifying?,pending_transfer |
|
|
11393,is there a fee to exchange foreign money?,exchange_charge |
|
|
3333,my identity hasn't been verified. can i use my account?,why_verify_identity |
|
|
2857,i just deposited cash to my account and can't find it!,balance_not_updated_after_cheque_or_cash_deposit |
|
|
8793,can you tell me why i noticed a $1 charge on my statement?,extra_charge_on_statement |
|
|
9675,cash deposit to my account has shown a red flag.,balance_not_updated_after_cheque_or_cash_deposit |
|
|
4265,my atm card isn't working for a withdrawl,declined_cash_withdrawal |
|
|
11587,does apple pay give the option to top up?,apple_pay_or_google_pay |
|
|
8554,are cards available to those outside of the uk?,country_support |
|
|
3217,i need to update my address.,edit_personal_details |
|
|
8336,can i use top-up with apple pay?,apple_pay_or_google_pay |
|
|
5548,why does my statement show various transaction times?,transaction_charged_twice |
|
|
3179,i want to change my account details.,edit_personal_details |
|
|
4492,is there a reason my payment is still pending?,pending_card_payment |
|
|
5058,my card payment didn't work,declined_card_payment |
|
|
4430,i am waiting for a payment to be processed,pending_card_payment |
|
|
10260,i have a pending payment in my account that i paid a while back ago and it still hasnt gone through. why would it show pending for so long?,top_up_reverted |
|
|
6668,where do i find my code to verify my top-up card?,verify_top_up |
|
|
1857,i wish to cancel a transfer,cancel_transfer |
|
|
6063,why can't i transfer to another account?,beneficiary_not_allowed |
|
|
9488,im waiting for my transaction to go through.,wrong_amount_of_cash_received |
|
|
4317,what caused my cash withdrawal to be declined?,declined_cash_withdrawal |
|
|
8878,what fiat currencies are supported for holding and exchange?,fiat_currency_support |
|
|
6623,tell me about verifying top-up,verify_top_up |
|
|
13058,where is the transfer to my account?,balance_not_updated_after_bank_transfer |
|
|
7712,is there any cost to change foreign money to local?,card_payment_not_recognised |
|
|
5701,there is an urgent thing that i need to transfer from china. approximately how long will it take?,top_up_reverted |
|
|
361,an incorrect exchange rate was applied to an item i bought.,card_payment_wrong_exchange_rate |
|
|
3043,i did not do this payment,getting_spare_card |
|
|
8782,my statement has a dollar i have been charged showing up on it.,supported_cards_and_currencies |
|
|
12948,what is the price for a physical card?,order_physical_card |
|
|
4278,my withdrawal from the atm was cancelled.,declined_cash_withdrawal |
|
|
11306,when will my balance update after a transfer?,balance_not_updated_after_bank_transfer |
|
|
112,how much longer until i get my new card?,card_arrival |
|
|
5113,i was so embarrassed. why didn't my payment clear?,declined_card_payment |
|
|
11270,what reason did my top-up fail for?,top_up_failed |
|
|
3281,why do you need so much information about me,why_verify_identity |
|
|
11377,cash i didn't get shows in my app.,cash_withdrawal_not_recognised |
|
|
7120,"this past holiday i made a withdraw at the atm machine, and it seems i've been charged too much.",wrong_exchange_rate_for_cash_withdrawal |
|
|
13316,"Hats adorned with magnificent feathers, bananas on wear sunny days as a fashion statement.",declined_card_payment |
|
|
12519,why does my payment appear as pending?,pending_card_payment |
|
|
8031,can i use my new card?,supported_cards_and_currencies |
|
|
3346,is verifying my identify important?,why_verify_identity |
|
|
9049,where do i go to change gbp?,exchange_via_app |
|
|
11708,is it possible to track the card you sent me?,card_payment_fee_charged |
|
|
6522,why do i have a failed transfer,top_up_reverted |
|
|
362,the exchange rate was incorrect for an item i bought.,card_payment_wrong_exchange_rate |
|
|
560,i was charged an extra pound for no reason. why is that?,extra_charge_on_statement |
|
|
4711,"i'd like to get a refund for something i bought, is that possible?",request_refund |
|
|
4357,i might need a new card because it's not working at any of the atms. i don't think ive used all my money. why is it doing this?,declined_cash_withdrawal |
|
|
6807,how much does it cost for additional cards?,wrong_amount_of_cash_received |
|
|
4304,"would you please check my card. as withdrawal was working fine so far, but this morning suddenly got declined. can you please check the problem?",declined_cash_withdrawal |
|
|
12619,how can a payment be declined,declined_card_payment |
|
|
4864,transfer could not be completed due to being declined.,declined_transfer |
|
|
1185,can i use this app for both usd and gbp?,exchange_via_app |
|
|
3187,"my identity hasn't been verified and i can't edit my details, what's next",edit_personal_details |
|
|
8549,i don't live in the uk. can i still get a card?,country_support |
|
|
3754,do the disposable cards have any restrictions?,getting_spare_card |
|
|
7341,why is it failing to top-up?,top_up_failed |
|
|
11210,the exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate.,wrong_exchange_rate_for_cash_withdrawal |
|
|
3194,"change of location, need to change details",edit_personal_details |
|
|
13263,I'm reading a book about anti-gravity. It's impossible to put down!,extra_charge_on_statement |
|
|
8834,my cash in the atm is still pending,pending_cash_withdrawal |
|
|
1750,how do i know if my top-up went through?,pending_top_up |
|
|
845,what fiat currencies are used for holdings?,fiat_currency_support |
|
|
7581,there is a withdrawal on my account i didn't make.,cash_withdrawal_not_recognised |
|
|
5936,in what way can i change my pin and where do i need to be?,change_pin |
|
|
9819,do i have to verify my identity?,why_verify_identity |
|
|
5806,why would my payment have been returned to my account?,reverted_card_payment |
|
|
9804,can i make transactions before identity verification is complete?,card_about_to_expire |
|
|
12587,still waiting on my refund...,refund_not_showing_up |
|
|
10665,how soon will i see the transfer in my account?,transfer_timing |
|
|
8839,why is my atm cash withdrawal showing up as a pending transaction?,pending_cash_withdrawal |
|
|
4329,the atm wouldn't allow me to withdraw money,declined_cash_withdrawal |
|
|
6715,why is top-up verified?,verify_top_up |
|
|
6762,i was wondering if i could get a second card on this account? i would like my daughter to have one.,wrong_amount_of_cash_received |
|
|
12292,why do i have to give you my drivers license,why_verify_identity |
|
|
2873,i've already sent the money out and still have not received money in my account.,balance_not_updated_after_cheque_or_cash_deposit |
|
|
7910,how do i verify my new card?,activate_my_card |
|
|
10619,i have a duplicate payment showing,transaction_charged_twice |
|
|
9305,i made a transaction but did it to the wrong account.,cancel_transfer |
|
|
11129,what will i be charged for a physical card?,order_physical_card |
|
|
7024,do i get a real card?,order_physical_card |
|
|
11421,does it cost to exchange currencies?,exchange_charge |
|
|
4689,i would like to receive a refund for something i bought.,request_refund |
|
|
7430,money that i have transferred hasn't arrived yet,balance_not_updated_after_bank_transfer |
|
|
6,do you have info about the card on delivery?,card_arrival |
|
|
8103,why am i being charged to make cash withdrawals? i thought they were supposed to be free!,cash_withdrawal_charge |
|
|
11361,"it looks like someone else withdrew cash from my account, can you help?",cash_withdrawal_not_recognised |
|
|
3786,what is the maximum number of transactions that i can put on a disposable card?,disposable_card_limits |
|
|
12993,when i exchanged currencies the value of my money changed.,transfer_not_received_by_recipient |
|
|
3782,please specify any limitations that come along with disposable cards.,disposable_card_limits |
|
|
831,what country's money can i hold currency in?,fiat_currency_support |
|
|
4766,my transfer was rejected,card_payment_fee_charged |
|
|
7776,does a discount apply if i exchange currencies frequently?,exchange_charge |
|
|
5458,"i had a duplicate card and bought something and it showed up twice. i canceled my card, how do i get my money back?",transaction_charged_twice |
|
|
2830,can you tell me why my top-up was canceled?,failed_transfer |
|
|
13251,"<span style=""color: red;"">This text is red.</span>",exchange_via_app |
|
|
236,how do i make my card appear on the app?,card_linking |
|
|
5019,im not sure if a seller is giving me my money back! i asked them to refund my money for the item but it's been a week now and still nothing has been given back to me. can you resolve this for me?,refund_not_showing_up |
|
|
1863,is it possible to cancel my transfer?,wrong_amount_of_cash_received |
|
|
1028,do you offer auto top ups?,automatic_top_up |
|
|
93,what is the expected delivery date of my card?,card_arrival |
|
|
6754,my daughter need a card from this account. is that possible?,pending_transfer |
|
|
640,my statement is showing i was charged a dollar and i am not sure why.,extra_charge_on_statement |
|
|
1227,can i exchange currencies with the app?,exchange_via_app |
|
|
10261,i have a pending payment from stuff i bought this morning.,pending_card_payment |
|
|
3822,who can request disposable cards?,top_up_reverted |
|
|
12544,i have not received an item i ordered yet so i want to cancel it and get a refund. can you please guide me on how to go about it?,request_refund |
|
|
5843,"ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. it keeps returning my payment to my account. there shouldn't be anything wrong with my account, is it the card?",reverted_card_payment |
|
|
3286,"my id verification hasn't gone through yet, but can i use my account anyway?",why_verify_identity |
|
|
10373,double check your funds may be declined,declined_transfer |
|
|
8684,"i found my card, i would like to reactivate it.",card_linking |
|
|
5135,the card payment i made didn't work.,declined_card_payment |
|
|
557,why does my statement have an extra fee?,card_payment_not_recognised |
|
|
11486,activating my card,activate_my_card |
|
|
6666,the top-up verification code is not visible.,card_about_to_expire |
|
|
6019,how can i change my pin? help.,change_pin |
|
|
13246,"<div class=""container""><p>This is a sample paragraph.</p></div>",top_up_failed |
|
|
3134,"what is this card payment, i do not recognize it.",transfer_not_received_by_recipient |
|
|
994,"if there isn't a lot of money left, will it automatically top-up money?",card_payment_fee_charged |
|
|
4821,why do transfers get declined?,declined_transfer |
|
|
415,i bought an item then noticed the exchange rate was wrong.,card_payment_wrong_exchange_rate |
|
|
11490,how do i go about activating my new card?,activate_my_card |
|
|
3200,"since i got married, i need to change my name.",edit_personal_details |
|
|
4968,i contacted the seller and he won't respond. please just refund me my money.,refund_not_showing_up |
|
|
1738,top up not completed,pending_top_up |
|
|
10263,my phone was stolen yesterday. what should i do?,lost_or_stolen_phone |
|
|
5735,how do i transfer something faster than normal?,transfer_timing |
|
|
13095,do you offer any discounts for someone who exchanges currencies frequently?,exchange_charge |
|
|
4631,i am quite aggravated that i ordered online almost a month ago and i never got my package and i paid for it. i would really appreciate it if i could get a full refund back now.,getting_spare_card |
|
|
5758,i must make a transfer from china and it is urgent. how long before the transfer is complete?,top_up_reverted |
|
|
8590,can i have a card even if i am not living in the uk?,pending_transfer |
|
|
8068,why was i charged for a cash withdrawal at the atm?,cash_withdrawal_charge |
|
|
2774,top up cancellation,card_about_to_expire |
|
|
13309,Heri ya siku ya kuzaliwa,declined_cash_withdrawal |
|
|
7157,my cash withdrawl has the wrong rate of exchange.,wrong_exchange_rate_for_cash_withdrawal |
|
|
7032,can i order cards on the app,order_physical_card |
|
|
10405,my statement doesn't show that a refund has processed,refund_not_showing_up |
|
|
1051,can i top-up automatically?,automatic_top_up |
|
|
8136,"is there a fee when i get cash from an atm? is there a limit i can take out? if there is a fee, what is it?",cash_withdrawal_charge |
|
|
13265,Why don't skeletons fight each other? They don't have the guts!,request_refund |
|
|
4584,i no longer have my phone.,lost_or_stolen_phone |
|
|
13192,what services can i use to top up?,apple_pay_or_google_pay |
|
|
10116,what is this direct debit i am seeing?,direct_debit_payment_not_recognised |
|
|
6717,how do i authenticate my top-up?,verify_top_up |
|
|
8976,can you explain where i can find the auto-top option?,card_payment_not_recognised |
|
|
8630,still waiting on that card,card_arrival |
|
|
10118,unknown direct deposit,direct_debit_payment_not_recognised |
|
|
13258,"Phasellus consectetur tellus ac mi tincidunt, eu dapibus velit fringilla.",transfer_fee_charged |
|
|
8576,are you available in my country?,wrong_amount_of_cash_received |
|
|
10692,what would the approximate delivery date be if i transferred something urgently to china?,transfer_timing |
|
|
5877,please help me with my card payments which keeps getting reverted whenever i do online shopping. i am having this problem since last two weeks.,card_payment_fee_charged |
|
|
13276,FYVTHKGT9SDBLXCFBVL23K82C7QHR,beneficiary_not_allowed |
|
|
7443,i did a money transfer to my account and it is not showing there.,balance_not_updated_after_bank_transfer |
|
|
7099,is there extra fees for making a withdraw in a different country at a cash machine.,transfer_not_received_by_recipient |
|
|
11802,how do i get my cash withdrawal to show?,pending_cash_withdrawal |
|
|
7660,"hello, just now i got to know withdrawal of money from of my account. as someone used my card to withdraw amount in any odd remote area. since i have not been in that area, please freeze my card immediately.",cash_withdrawal_not_recognised |
|
|
11540,"my account got charged for taking out cash, why did this happen?",cash_withdrawal_charge |
|
|
1805,can you help me to quickly cancel a transaction i accidentally did to the wrong account?,cancel_transfer |
|
|
9925,i would like to apply for a visa card.,visa_or_mastercard |
|
|
12806,why is there a fee for the transfer i made?,transfer_fee_charged |
|
|
13133,i just received my card and i'd like to activate it.,activate_my_card |
|
|
13243,"<img src=""image.jpg"" alt=""An image"" width=""200"" height=""150"">",cancel_transfer |
|
|
12804,"i transferred money to a receiver within the eu and they received a lesser amount than expected. now i will have to send additional money to the receiver in order to make up the difference. i'm not sure what went wrong, can you please advise?",transfer_fee_charged |
|
|
11058,is it possible to give a second card for this account to my daughter?,failed_transfer |
|
|
2852,where is the cash deposit i made?,balance_not_updated_after_cheque_or_cash_deposit |
|
|
10445,my card was not accepted.,card_payment_fee_charged |
|
|
3739,"i need multiple cards per day, and they all have to be disposable.",disposable_card_limits |
|
|
10609,my card has been charged two separate times for a single transaction.,transaction_charged_twice |
|
|
7546,can you see my new balance yet?,balance_not_updated_after_bank_transfer |
|
|
13293,(not A) or (B and C),transaction_charged_twice |
|
|
7541,why is my transfer not showing,getting_spare_card |
|
|
10666,how many days does it take until funds are in my account?,transfer_timing |
|
|
5953,can i change my pin without being physically present?,change_pin |
|
|
2910,why hasn't my cash arrived from a deposited check?,balance_not_updated_after_cheque_or_cash_deposit |
|
|
5581,my account seems a bit off and getting weird charges.,transaction_charged_twice |
|
|
11699,what countries do you do business in?,country_support |
|
|
11333,my transfer is pending.,balance_not_updated_after_bank_transfer |
|
|
13046,"hello, can you please inform me about international transfers? i am expecting a transfer i made from france two days ago and would like to know when it will arrive.",balance_not_updated_after_bank_transfer |
|
|
10285,i was mugged and everything taken. what do i do to protect my account?,card_payment_not_recognised |
|
|
7967,how do i activate a card?,activate_my_card |
|
|
12058,i made a transfer into my account and now i need to cancel it,card_about_to_expire |
|
|
13302,Jambo! Habari yako?,card_arrival |
|
|
453,why was the exchange wrong for the item i purchased?,card_payment_wrong_exchange_rate |
|
|
4866,i think there has been a mistake with my transfer,declined_transfer |
|
|
8768,"the exchange rate given to me wasn't correct, after i purchased an item",card_payment_wrong_exchange_rate |
|
|
6987,how to order my card?,order_physical_card |
|
|
6706,where can i find the verification code for a top-up?,verify_top_up |
|
|
9997,what is the maximum number of transactions i can make with one card?,disposable_card_limits |
|
|
510,where did this extra €1 fee on my statement come from?,extra_charge_on_statement |
|
|
11049,am i allowed to give my daughter one of my cards to use?,top_up_reverted |
|
|
373,the exchange rate is incorrect for my payment.,transfer_not_received_by_recipient |
|
|
8064,i made a transaction at an atm and was charged extra for it.,cash_withdrawal_charge |
|
|
4946,i can't see all the refunds in my statement,card_payment_not_recognised |
|
|
10419,i would like some help getting a refund back from a seller. it still isn't showing up on my statement and i requested this a long time ago. i'm not sure why it's not returned yet. can you assist me in getting this money back?,refund_not_showing_up |
|
|
7972,who do i call to activate my new card?,activate_my_card |
|
|
13315,"The moon, in its infinite wisdom, trees giggles talking at the secrets of the universe.",automatic_top_up |
|
|
2411,when will i get my money? it's been too long.,transfer_not_received_by_recipient |
|
|
6217,how much do i have to pay if i want to transfer money?,transfer_fee_charged |
|
|
782,which fiat currencies are supported by you?,fiat_currency_support |
|
|
2932,why hasn't my balance been updated from the check deposit i made?,balance_not_updated_after_cheque_or_cash_deposit |
|
|
849,tell me the currencies that you support.,fiat_currency_support |
|
|
12564,"i tried to buy something and it was declined and my transfers keep getting declined, why?",declined_transfer |
|
|
9808,"since my id hasn't been verified, when can i use my account?",why_verify_identity |
|
|
5935,what are the steps to change my pin to something else?,change_pin |
|
|
5922,a seller is stating that they haven't received money yet when the money has already deducted from my account.,card_payment_fee_charged |
|
|
11011,help me find the top-up card's verification code?,verify_top_up |
|
|
700,looking at my account i've noticed a charge that appears to still be in progress. i had attempted to get money out of the machine earlier but the machine seemed to have been broken. i never received my money so will you please look into this for me? i don't want to be charged for money i never actually received.,pending_cash_withdrawal |
|
|
11776,i think that the exchange rate was wrong for the payment made last saturday - i was charged extra.,card_payment_not_recognised |
|
|
151,i found my lost card in my jacket pocket this morning so i'd like to reactivate it please.,card_linking |
|
|
7806,is there an extra charge to exchange different currencies?,exchange_charge |
|
|
7328,the app rejected my top up,top_up_failed |
|
|
11366,there is a odd withdrawal on my account.,cash_withdrawal_not_recognised |
|
|
12348,"visa and mastercard, can i get them both?",transfer_not_received_by_recipient |
|
|
5803,i made a payment and it was reverted and wanted to know why?,reverted_card_payment |
|
|
7640,there is a cash withdrawal in my account that isn't mine.,cash_withdrawal_not_recognised |
|
|
5951,can i change my pin at any atm?,change_pin |
|
|
6429,why did my transfer not work?,failed_transfer |
|
|
5717,how long is the transfer?,transfer_timing |
|
|
7350,my top up isnt working,top_up_failed |
|
|
662,i noticed on my online statement that an atm withdrawal i made early is still pending. is this accurate?,pending_transfer |
|
|
3999,what is this direct debit in my statement?,direct_debit_payment_not_recognised |
|
|
4714,how do i request a refund?,request_refund |
|
|
5794,"hi, i had an issue with my card payment and it shows on my account that my payment went through. then i got contacted from the seller saying ""they did not receive my payment"" then the payment was returned to my account. so i would like to see why it did that please.",reverted_card_payment |
|
|
4785,"i was doing a transfer and received a ""decline"" message.",declined_transfer |
|
|
6631,where is the top-up verification code located?,verify_top_up |
|
|
13272,HSZK9ROJZAA4M2QFL84PLDC3W2AJ3,declined_card_payment |
|
|
79,is there a way to track the new card you sent me?,card_arrival |
|
|
4663,can you please assist on my item that needs to be refunded?,request_refund |
|
|
1904,there was a transaction this morning that i'd like to reverse.,cancel_transfer |
|
|
10366,my transfer got declined.,card_about_to_expire |
|
|
12795,the transfer to my beneficiary has not gone through,beneficiary_not_allowed |
|
|
8639,why hasn't my card been delivered?,card_arrival |
|
|
10005,how many disposable cards can i make in a single day?,disposable_card_limits |
|
|
4575,i can't use the app because i got mugged yesterday and they took everything. i need some help.,lost_or_stolen_phone |
|
|
3205,how to modify my details.,edit_personal_details |
|
|
10264,"if my phone is missing, can i block someone from using the app?",lost_or_stolen_phone |
|
|
6141,i could not transfer funds to a beneficiary; is there a problem with your software?,beneficiary_not_allowed |
|
|
4101,i see an unfamiliar direct debit payment.,pending_transfer |
|
|
7406,why has my top-up not worked?,top_up_failed |
|
|
998,is there an auto top up feature?,automatic_top_up |
|
|
12502,i don't understand why my card payment is pending. it has been pending for too long. why is this and when might it go through?,pending_card_payment |
|
|
5945,can i pick a new pin?,change_pin |
|
|
5002,i'm due a refund and it is not on my statement.,refund_not_showing_up |
|
|
1209,"i am trying to exchange aud for gbp, how do i do that?",exchange_via_app |
|
|
128,was there a number to track that i could get?,card_arrival |
|
|
11467,how long will it take to activate my new card?,activate_my_card |
|
|
6633,what's my top-up verification code?,verify_top_up |
|
|
11598,"if i want to top up, can i use apple pay?",apple_pay_or_google_pay |
|
|
7033,can i revive a physical card.,order_physical_card |
|
|
1754,what's taking my top-up so long?,pending_top_up |
|
|
10470,i had made a transfer but its still pending.,top_up_reverted |
|
|
10104,i have a strange direct debit in my statement,card_payment_not_recognised |
|
|
12591,why isn't my refund showing up in my statement?,refund_not_showing_up |
|
|
6296,"i was charged a transfer fee, why is that?",transfer_fee_charged |
|
|
6256,am i charged a fee to transfer funds?,transfer_fee_charged |
|
|
12235,"when will i see my cash, since i already deposited my check?",balance_not_updated_after_cheque_or_cash_deposit |
|
|
6298,hey there's a fee for a transfer on my account. why?!,transfer_fee_charged |
|
|
10424,why was my card payment declined?,declined_card_payment |
|
|
4682,is it possible to have an item refunded?,pending_transfer |
|
|
1854,how can i cancel a transfer i made,cancel_transfer |
|
|
10770,help me set up a new pin?,change_pin |
|
|
11775,i think there has been a mistake on my exchange rate for this purchase.,card_payment_wrong_exchange_rate |
|
|
3266,what is the reason for the identity check,why_verify_identity |
|
|
12028,i added money to the card but the transaction didn't go through,pending_transfer |
|
|
13261,"Curabitur dapibus tellus nec sapien condimentum, eget congue metus efficitur.",transfer_fee_charged |
|
|
8863,i want to know how many different currencies my money can be in,fiat_currency_support |
|
|
12601,my refund isn't showing up,refund_not_showing_up |
|
|
12382,show me the amount of transactions i can do with a disposable card.,disposable_card_limits |
|
|
11415,is there a discount for frequently exchanging currencies?,exchange_charge |
|
|
196,how do i get my card on the app?,card_linking |
|
|
200,"i want to link to my card card with you, how?",card_linking |
|
|
8877,how do i change currencies to euros?,fiat_currency_support |
|
|
794,what fiat currencies do you support?,fiat_currency_support |
|
|
5813,my payment didn't work and the money is in back in my account.,reverted_card_payment |
|
|
10365,what is the reason my transfer was declined?,declined_transfer |
|
|
11110,can i request a physical card?,pending_transfer |
|
|
6080,explain why i can't do a transfer to an account.,beneficiary_not_allowed |
|
|
12856,"the transfer keeps failing , i tried to transfer some money to friends this morning but it keeps getting rejected for some reason, would you please check the issue?",wrong_amount_of_cash_received |
|
|
7428,my balance didn't change after i transferred some money.,balance_not_updated_after_bank_transfer |
|
|
1770,cancel a transaction,cancel_transfer |
|
|
4319,why do i get declined when i try to withdraw cash?,declined_cash_withdrawal |
|
|
9911,can i get a mastercard?,visa_or_mastercard |
|
|
2897,why isn't my balance updating after depositing cheques and cash.,balance_not_updated_after_cheque_or_cash_deposit |
|
|
13038,i topped up but the app denied it,top_up_failed |
|
|
11823,can i hold more than one currency?,fiat_currency_support |
|
|
12511,"it says ""pending payment?"" why is it saying this?",pending_card_payment |
|
|
7305,i believe my top up has failed,top_up_failed |
|
|
5755,what is the estimated wait time on a us transfer into my account?,transfer_timing |
|
|
10304,get an item refund,request_refund |
|
|
8821,can you please check why i am having this extra fee on my statement.,extra_charge_on_statement |
|
|
8124,today i noticed a charge for an atm withdrawal on my account. can you please fix this? it's supposed to be no charge.,card_payment_fee_charged |
|
|
999,is there such thing as an auto top-up option?,automatic_top_up |
|
|
12767,i need to make my card pin a different number,change_pin |
|
|
6188,"a transfer i sent was received in less than the full amount i originally sent, and now i have to send additional funds to cover the full amount. what happened?",transfer_fee_charged |
|
|
9661,i'd like to know why my top-up was canceled please.,pending_transfer |
|
|
10103,there is a direct debit that's not mine.,direct_debit_payment_not_recognised |
|
|
4563,my phone has been stolen. how can i make sure no one uses my account from it?,lost_or_stolen_phone |
|
|
13274,P5O07Q32P2PZ06P5OWEUGVX4Y6R7Y9,verify_top_up |
|
|
1773,i made a mistake this morning when i did a transfer. how do i reverse it?,cancel_transfer |
|
|
8320,"i need to top up, can i use google pay?",apple_pay_or_google_pay |
|
|
174,i found my lost card. am i still able to use it?,card_linking |
|
|
7479,please check to see if the band transfer i made a while ago from my uk account has safely arrived.,balance_not_updated_after_bank_transfer |
|
|
4745,how does on apply fora refund on an item he ordered? i ordere an item and have not received it yet so i want to cancel it and get a refund,request_refund |
|
|
1670,i've been waiting for a top up to come through for over an hour and i need the funds now.,pending_top_up |
|
|
11372,i don't recognise a cash withdrawal,cash_withdrawal_not_recognised |
|
|
7016,where do i order a card?,top_up_reverted |
|
|
6659,i don't know where the top-up verification code is.,verify_top_up |
|
|
7807,is there a discount for multiple currency exchanges?,getting_spare_card |
|
|
12570,it appears my transfer was declined.,declined_transfer |
|
|
7315,the top-up i ordered didn't process.,top_up_failed |
|
|
12267,need to report a change of address.,edit_personal_details |
|
|
4782,"why did my transfer not work, it says it was declined?",declined_transfer |
|
|
9335,i made an error in payment yesterday and i need it fixed asap because it's for my rent tomorrow.,cancel_transfer |
|
|
6688,how do i verify the top up?,card_payment_fee_charged |
|
|
9263,my card was topped this morning but i can't see the funds. why didn't it complete?,pending_top_up |
|
|
3812,let me know how many disposable cards i can have?,disposable_card_limits |
|
|
856,do you have eur currency available for me?,fiat_currency_support |
|
|
4269,i can't get cash from the atm!,declined_cash_withdrawal |
|
|
100,i still haven't gotten my new card. when will it get here?,card_arrival |
|
|
9024,can i change from one currency to another?,exchange_via_app |
|
|
107,what's the card you sent me's tracking number?,card_arrival |
|
|
11604,can i top up from my apple watch?,top_up_reverted |
|
|
11819,why hasn't my withdrawal shown on my statement?,pending_cash_withdrawal |
|
|
13318,"Cats with unparalleled intellect and wisdom, birds play chess in a game of eternal strategy.",cancel_transfer |
|
|
5016,i'm expecting a refund but it's no where to be seen,refund_not_showing_up |
|
|
8388,google pay top up isn't working,getting_spare_card |
|
|
13163,i'm in china and need a new card. please help.,pending_transfer |
|
|
3284,why is the identity check involved?,why_verify_identity |
|
|
12093,i got $20 when i should've gotten $100,failed_transfer |
|
|
1198,i need to get some euros for my holiday. am i able to exchange some of my money?,exchange_via_app |
|
|
8393,what should i do to top up using my apple watch?,apple_pay_or_google_pay |
|
|
4592,my phone was left at a hotel and i can't access the app.,card_payment_fee_charged |
|
|
10601,i had a duplicate card and got charged twice. how do i resolve this?,transaction_charged_twice |
|
|
12291,what is with the need to have all my id information?,why_verify_identity |
|
|
4420,how long does a payment show as pending before i should worry about it?,wrong_amount_of_cash_received |
|
|
6506,"hi, can you tell me why my transfer keeps being rejected? i've been trying to send money to my friends this morning but failed every time and i have no idea why?",pending_transfer |
|
|
685,can you explain to me why a cash withdrawal shows up as pending?,pending_cash_withdrawal |
|
|
7437,how soon will my balance be updated to reflect my transfer?,balance_not_updated_after_bank_transfer |
|
|
1804,"i stupidly initiated a rent payment from the wrong account yesterday. it can't be paid from that account, but it really needs to get paid on time. am i able to move the payment to the right account?",cancel_transfer |
|
|
10768,may i receive a different card pin,change_pin |
|
|
3631,will i get a visa or mastercard?,visa_or_mastercard |
|
|
484,i purchased something abroad but the exchange rate is incorrect.,card_payment_wrong_exchange_rate |
|
|
4590,i can't find my phone; what can i do to prevent someone from accessing my account on it?,top_up_reverted |
|
|
11610,i got my american express in apple bay but top up is not working,apple_pay_or_google_pay |
|
|
8766,"hi, i have been overcharged for my payment last saturday. i guess exchange rate was wrong.",getting_spare_card |
|
|
11347,why is there a random withdrawal in my app?,cash_withdrawal_not_recognised |
|
|
13297,(not A) and (B or C),change_pin |
|
|
2741,why won't my top up go through?,failed_transfer |
|
|
8574,where can i get a card in the eu?,country_support |
|
|
6044,i tried transferring to an account but it won't let me.,beneficiary_not_allowed |
|
|
5072,why was my payment declined? i keep trying my card but it's not working.,card_payment_fee_charged |
|
|
5845,"i bought something and received it, but the payment went back to my account. is the seller okay?",reverted_card_payment |
|
|
7959,what steps do i have to take to activate my card?,activate_my_card |
|
|
12860,why was i unable to finish this transfer?,transfer_not_received_by_recipient |
|
|
10112,why is there a direct debit payment on my app that is not from me?,direct_debit_payment_not_recognised |
|
|
5961,can my pin changed remotely without visiting a bank?,change_pin |
|
|
671,"hi there, earlier today i tried to take money out of an atm machine, and something wasn't working. i didn't actually receive the money, but i just checked and it says that the transaction is still pending. can you tell me what's going on here? am i still being charged for the withdrawal even though i didn't end up getting any money?",pending_cash_withdrawal |
|
|
9682,where is my deposit?,getting_spare_card |
|
|
11128,where can my card be delivered?,order_physical_card |
|
|
13049,balance hasn't been updated following a bank transfer,balance_not_updated_after_bank_transfer |
|
|
7786,are currency exchanges free?,exchange_charge |
|
|
7679,why is there a cash withdrawal i didn't make?,cash_withdrawal_not_recognised |
|
|
6151,why am i being told this transfer will not go thru,card_about_to_expire |
|
|
8855,why does it say pending cash withdrawal on my statement?,pending_cash_withdrawal |
|
|
7724,do i pay extra for exchange?,card_about_to_expire |
|
|
7689,there is a withdrawal in my account i didn't make.,cash_withdrawal_not_recognised |
|
|
9286,"your top-up function isn't working, it still says pending even though i know my card works.",pending_top_up |
|
|
5716,how long does a transfer from the us take?,transfer_timing |
|
|
11738,"i found the card that i thought i lost, and i would like to reactivate it.",card_linking |
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9294,why does my top up say still pending when i used my card to do it.,pending_top_up |
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7402,my top-up is not working. why is that?,card_payment_fee_charged |
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6083,i cannot make a transfer to another account.,beneficiary_not_allowed |
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826,please tell me which fiat currencies you support.,transfer_not_received_by_recipient |
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816,will you be adding more currencies in the future?,card_payment_not_recognised |
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11773,i exchanged russian rubles for british pounds today and got less than i expected. was exchange rate correct?,card_payment_wrong_exchange_rate |
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4609,do i need to do anything? my phone was stolen yesterday.,lost_or_stolen_phone |
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11135,where will i find my card?,order_physical_card |
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13242,<h1>Welcome to My Website!</h1>,direct_debit_payment_not_recognised |
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2752,what's the problem? i thought you offered crypto top up. this doesn't appear to be working at all. my money has now vanished from my account.,failed_transfer |
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3528,i'd prefer mastercard.,transfer_not_received_by_recipient |
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6030,is there a way to change my pin without having to go to the bank?,pending_transfer |
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4553,can my account me accessed by a thief? i was mugged.,lost_or_stolen_phone |
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11463,i need to activate my card can you do that now?,activate_my_card |
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5836,my money is back in my account after a seller contacted me stating they never received payment. i am positive it was deducted out of my account. please get this sorted out right away.,reverted_card_payment |
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5771,what is the time frame for european transfers?,transfer_timing |
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7512,when does a uk transfer show up?,balance_not_updated_after_bank_transfer |
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24,how do i track the card you sent me?,card_arrival |
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8414,"can you please assist me in apple pay, in getting top up to work?",apple_pay_or_google_pay |
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13063,i see non-received cash in my app.,cash_withdrawal_not_recognised |
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11190,why is the exchange rate wrong for my international withdrawal?,wrong_exchange_rate_for_cash_withdrawal |
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6113,the transfer to my account was not allowed.,beneficiary_not_allowed |
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10826,i had to pay in order to do a transfer,transfer_fee_charged |
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10605,please check payments on my card. there is a duplicate and i only bought it once.,transaction_charged_twice |
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6469,"i needed to send my friends some money urgently. i tried multiple times to transfer the money this morning, but the transfer keeps failing. can you tell me why the transfer is getting rejected?",card_about_to_expire |
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5487,i was charged twice.,transaction_charged_twice |
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8366,where do i top up my google pay?,apple_pay_or_google_pay |
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6309,will i get extra charges?,transfer_fee_charged |
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7026,will you charge for a physical card?,transfer_not_received_by_recipient |
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3180,should i contact customer support if i can't edit details,card_about_to_expire |
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570,i was charged extra or a hidden fee when i purchased something from you. what's the deal? i didn't authorize that charge.,extra_charge_on_statement |
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1254,can this app be used to exchange currencies?,exchange_via_app |
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5965,is there a location where i can change my pin?,change_pin |
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11762,why is the exchange rate different on my recent purchase?,getting_spare_card |
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7344,why can't i topup my account?,top_up_failed |
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1000,how can i use thereto-top option?,automatic_top_up |
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12611,why would my card payment not work?,transfer_not_received_by_recipient |
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758,"hello, i tried to take out some money out of the atm, but it's still showing that it's pending? i really don't want to be charged for this.",supported_cards_and_currencies |
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1651,how long will my top-up stay pending?,card_about_to_expire |
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1729,can you tell me what is wrong ? i top-up with you all the time but this time it just shows my top-up as pending. what is happening?,pending_top_up |
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