id
int64 22
13.2k
| text
stringlengths 17
342
| label
stringclasses 50
values |
|---|---|---|
7,644
|
in the app, i see a withdrawal i didn't make.
|
cash_withdrawal_not_recognised
|
8,691
|
can you please show me where i can find the location to link my card?
|
card_linking
|
11,704
|
why haven't i gotten my new card?
|
card_arrival
|
4,664
|
i didn't enjoy my tutor session and want a refund back. how do i go about doing this?
|
request_refund
|
2,063
|
the app is showing that i received alot more money than i actually received from the atm. this occurred earlier today.
|
wrong_amount_of_cash_received
|
6,517
|
i can't transfer any money from my account to my friend's account, it keeps rejecting it. can you tell me why? i have enough funds in my account to transfer.
|
failed_transfer
|
10,350
|
my transfers are being declined. it has always worked for me but now it's declining my card. i've tried several times.
|
declined_transfer
|
12,136
|
i sent money and the recipient has not received their money after two weeks.
|
transfer_not_received_by_recipient
|
122
|
can i track the card that you sent me in the mail?
|
card_arrival
|
733
|
how long will my atm withdrawal be pending?
|
pending_cash_withdrawal
|
2,342
|
how long does it take for transfers to process? i sent funds to a friend, and she says that she has not yet received anything.
|
transfer_not_received_by_recipient
|
10,107
|
im so mad right now. theres several charges that i think my x boyfriend made on my card. the companys on the website wouldn't refund me my money, they told me to contact my bank. do something please.
|
direct_debit_payment_not_recognised
|
4,925
|
my refund has not hit my account yet
|
refund_not_showing_up
|
3,099
|
i just checked my account on the app and there is a payment on there that i did not make.
|
card_payment_not_recognised
|
7,928
|
how can i activate my new card? i didn't recieve any information with it about how to do so.
|
activate_my_card
|
5,850
|
my card payments have stopped.
|
reverted_card_payment
|
4,240
|
i was not able to use the atm to get cash
|
declined_cash_withdrawal
|
7,509
|
why is my balance not updated?
|
balance_not_updated_after_bank_transfer
|
3,327
|
do you need to know my first and last name?
|
why_verify_identity
|
10,697
|
how long will it take for the transfer to reach my account?
|
transfer_timing
|
10,360
|
why could my transfer have been declined?
|
declined_transfer
|
12,734
|
how many days until my us transfer arrives?
|
transfer_timing
|
6,955
|
do physical cards cost money?
|
order_physical_card
|
3,177
|
after i got married i need to change my name
|
edit_personal_details
|
11,414
|
is there a charge for a foreign currency exchange?
|
exchange_charge
|
11,024
|
i want to order another crad
|
getting_spare_card
|
7,161
|
the exchange rate for case abroad is applied wrong.
|
wrong_exchange_rate_for_cash_withdrawal
|
614
|
why was i charged extra on my app?
|
extra_charge_on_statement
|
4,647
|
i bought something that i need a refund for.
|
request_refund
|
2,559
|
i want to top up my account. what payment methods are supported?
|
supported_cards_and_currencies
|
11,194
|
why is the exchange rate so exorbitant? this should have been a much higher amount of cash for that to apply.
|
wrong_exchange_rate_for_cash_withdrawal
|
2,539
|
why doesn't it work when i use american express to try to add money to my account?
|
supported_cards_and_currencies
|
10,475
|
i'm trying to transfer money to another country. it's just pending and not sending. my account details are correct. please help me.
|
pending_transfer
|
2,972
|
why haven't i seen the cash from the cheque i deposited yet?
|
balance_not_updated_after_cheque_or_cash_deposit
|
840
|
do you hold money and if so, what currencies do you accept?
|
fiat_currency_support
|
3,171
|
i just had a wedding and i want to take my spouses name.
|
edit_personal_details
|
11,763
|
hello, i believe there has been a mistake made on the exchange rate for my card. could you please check the official interbank exchange rate for me?
|
card_payment_wrong_exchange_rate
|
5,041
|
i need help with my card!!!!! please. it keeps getting declined when i try to use it. i have tried a few times to use it and it keeps getting rejected. i have no idea why.
|
declined_card_payment
|
4,464
|
is there a problem that makes my payments show pending?
|
pending_card_payment
|
7,303
|
i really need to top-up my card today urgently but my card keeps getting declined!! can you please resolve this problem or try an alternative
|
top_up_failed
|
6,478
|
i'm trying to purchase a flat but i need my first payment for my mortgage to go through first. i keep getting an error. i'm not sure what is going on but i need help making this transfer.
|
failed_transfer
|
8,858
|
my account was charged for a withdraw i tried to make that was decline.
|
pending_cash_withdrawal
|
6,822
|
how is it possible to add another card to account
|
getting_spare_card
|
445
|
i recently bought something abroad but the exchange rate is incorrect. why?
|
card_payment_wrong_exchange_rate
|
6,516
|
i am unsuccessfully trying to make a transfer can you help?
|
failed_transfer
|
2,869
|
i have yet to receive the cash i added to my account this morning.
|
balance_not_updated_after_cheque_or_cash_deposit
|
8,552
|
can i get a card if i live in the us?
|
country_support
|
8,810
|
what is this €1 fee in my statement?
|
extra_charge_on_statement
|
1,197
|
can i use your app to exchange between usd and gbp
|
exchange_via_app
|
11,273
|
my top up didn't work.
|
top_up_failed
|
12,689
|
how can i fix this? there is a double charge on my account.
|
transaction_charged_twice
|
8,250
|
i need to order a new card as my old one will expire soon. can you tell me how to order a new one?
|
card_about_to_expire
|
10,349
|
why did a transfer get declined?
|
declined_transfer
|
2,493
|
i have another card from the u.s. will you be able to accept that one?
|
supported_cards_and_currencies
|
3,106
|
a random charge got added to my card
|
card_payment_not_recognised
|
2,813
|
what did you do with my money??? i just topped up, i saw the money was there, but now it's gone!! what did you do with it?
|
top_up_reverted
|
7,965
|
how can i activate the new card i got?
|
activate_my_card
|
1,752
|
can you tell me why my pop-up is still pending?
|
pending_top_up
|
1,806
|
i don't think the transaction has gone through, so can i cancel a transfer?
|
cancel_transfer
|
1,218
|
is it possible to change from usd to gbp with your app?
|
exchange_via_app
|
12,228
|
what is going on? my balance still hasn't updated and it has been two weeks since i deposited my money!
|
balance_not_updated_after_cheque_or_cash_deposit
|
6,672
|
help me verify the card used on a top-up.
|
verify_top_up
|
2,453
|
my recipient hasn't received the money
|
transfer_not_received_by_recipient
|
11,324
|
why is my balance the same? i processed a transfer.
|
balance_not_updated_after_bank_transfer
|
12,385
|
how many active transactions can i make with a disposable card?
|
disposable_card_limits
|
11,817
|
i got cash from an atm earlier but it shows up as pending in the app. how can this still be pending, i already received the cash?
|
pending_cash_withdrawal
|
1,656
|
what is the reason my top-up is still pending?
|
pending_top_up
|
9,691
|
i had a cheque deposited, but i still haven't seen the cash.
|
balance_not_updated_after_cheque_or_cash_deposit
|
5,491
|
i was charged more than once for a card payment i made.
|
transaction_charged_twice
|
4,469
|
how long does it take for a new purchase to stop being considered pending?
|
pending_card_payment
|
7,092
|
after i got my cash, i found out my exchange rate was wrong.
|
wrong_exchange_rate_for_cash_withdrawal
|
633
|
why is it showing that my account has been charged a dollar that is showing as pending?
|
extra_charge_on_statement
|
4,323
|
i was declined when i tried to withdraw cash!
|
declined_cash_withdrawal
|
12,256
|
there is a strange card payment i don't recognise.
|
card_payment_not_recognised
|
4,535
|
please help! i was mugged and everything stolen. what do i do to stop them from accessing my account?
|
lost_or_stolen_phone
|
2,327
|
is there a reason why a recipient might not see my money transaction
|
transfer_not_received_by_recipient
|
5,488
|
i was charged twice for the same purchase!
|
transaction_charged_twice
|
8,266
|
can i get a new card in china?
|
card_about_to_expire
|
173
|
help me figure out how to link the new card.
|
card_linking
|
11,037
|
what is the procedure for getting another card?
|
getting_spare_card
|
11,678
|
is my country supported
|
country_support
|
7,090
|
the exchange rate was messed up from the atm
|
wrong_exchange_rate_for_cash_withdrawal
|
4,914
|
how can i investigate a missing refund?
|
refund_not_showing_up
|
4,081
|
there's a payment showing in the app today even though i have not used my card at all. i want a refund.
|
direct_debit_payment_not_recognised
|
3,139
|
on my statement there is a payment that i don't recognise
|
card_payment_not_recognised
|
11,014
|
where do i go to get the code to verify the top up card?
|
verify_top_up
|
10,221
|
atm would not give me cash
|
declined_cash_withdrawal
|
9,990
|
how many disposable cards can i have?
|
disposable_card_limits
|
2,778
|
if my top-up didn't transfer, what went wrong?
|
top_up_reverted
|
9,929
|
i'd like more information about choosing a visa or mastercard.
|
visa_or_mastercard
|
6,740
|
can i order a second card?
|
getting_spare_card
|
2,891
|
dude i put money in the atm last week but it ain't there! i need the money now figure this out!
|
balance_not_updated_after_cheque_or_cash_deposit
|
11,565
|
do you have to order a new card before your current card expires?
|
card_about_to_expire
|
540
|
why did you charge me extra?
|
extra_charge_on_statement
|
8,771
|
i wasn't applied the correct exchange rate for an item i bought
|
card_payment_wrong_exchange_rate
|
5,097
|
why was my new card declined?
|
declined_card_payment
|
4,808
|
i couldn't make a transfer because it was declined
|
declined_transfer
|
388
|
i purchased something abroad, and the exchange rate that was applied was wrong.
|
card_payment_wrong_exchange_rate
|
1,902
|
i need to cancel my recent transfer. i made a mistake. please help quickly before the transfer goes through.
|
cancel_transfer
|
187
|
i want to reactivate my card, i thought i had lost it but i found it.
|
card_linking
|
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