id int64 22 13.2k | text stringlengths 17 342 | label stringclasses 50 values |
|---|---|---|
8,318 | can i deposit money using apple pay? | apple_pay_or_google_pay |
2,754 | why is my top-up showing as cancelled? | top_up_reverted |
4,455 | why hasn't my payment gone through? | pending_card_payment |
1,647 | sort your top up out please! it's been pending since an hour already, can you please make this go through asap i really need the money | pending_top_up |
6,140 | i have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. do you know why this may be? | beneficiary_not_allowed |
7,680 | the app says i made a cash withdrawal that i didn't make | cash_withdrawal_not_recognised |
85 | shouldn't my new card be here by now? | card_arrival |
4,429 | i need to find out why my pending payment hasn't gone through. | pending_card_payment |
11,408 | are there any extra hidden fees for exchanging currencies? | exchange_charge |
525 | i just looked at my app and it seems i was charged extra, why is that? | extra_charge_on_statement |
10,020 | how many transactions can i do with one disposable card? | disposable_card_limits |
5,873 | why did my payment not go through why did it cancel? | reverted_card_payment |
12,790 | why cant i transfer to my account? | beneficiary_not_allowed |
10,829 | im not paying this transfer fee | transfer_fee_charged |
5,792 | i wanted to purchase something online but the payment was returned back to me. this has been going on for a couple of weeks. please tell me what is going on here? | reverted_card_payment |
5,013 | can you tell me if a credit/refund is coming from a seller? i asked for refund directly from them and am still waiting. it's been a week now and i still havn't seen my refund yet. | refund_not_showing_up |
4,558 | i was recently mugged and would like to know if i have to have access to the app to use your services and how i would go about setting up your services on a new device belonging to a current user? | lost_or_stolen_phone |
7,089 | i believe i got a wrong exchange rate when i got cash. | wrong_exchange_rate_for_cash_withdrawal |
8,358 | my google top-up pay is not going through | apple_pay_or_google_pay |
4,248 | i went to the notting hill atm to use my card the first time for a cash withdrawal but it didn't work. does this mean that my card isn't working yet? | declined_cash_withdrawal |
3,246 | i have a new email. | edit_personal_details |
6,259 | i did a transfer and i was charged a fee that shouldn't be there! | transfer_fee_charged |
4,012 | there are automatic debits on my account that i did not make. | direct_debit_payment_not_recognised |
4,905 | my refund has not arrived, and i am unsure why. who do i contact? | refund_not_showing_up |
7,310 | can i tell if my top off didn't work? it doesn't seem to have. | top_up_failed |
12,300 | why is verification for my identity needed? | why_verify_identity |
6,327 | why was there a transfer fee on my account? | transfer_fee_charged |
11,808 | there is a withdrawal waiting. | pending_cash_withdrawal |
4,985 | i cannot view the refunded amount in my account. | refund_not_showing_up |
12,846 | can you tell my why my funds transfer did not work properly? | failed_transfer |
5,570 | i have a transaction showing up more than once. | transaction_charged_twice |
1,719 | please explain why my top-up hasn't been processed yet? | pending_top_up |
8,419 | can google pay be used for top up, please help? | apple_pay_or_google_pay |
12,095 | how can we correct a mistake on an atm transaction? the app shows what i should have gotten. | wrong_amount_of_cash_received |
3,227 | how can i update my personal information after moving? | edit_personal_details |
5,983 | i really need to know how to change my pin. | change_pin |
10,608 | i've been charged more than once for the same transaction | transaction_charged_twice |
198 | how do i link my new card? | card_linking |
4,691 | i need a refund. this is not what i wanted. | request_refund |
7,666 | i noticed that there is a withdrawal in the app that is not mine. | cash_withdrawal_not_recognised |
11,835 | how can i exchange to eur? | fiat_currency_support |
11,686 | what locations are you in? | country_support |
1,711 | my top up is still pending | pending_top_up |
9,818 | why is it asking me to verify my identity | why_verify_identity |
6,120 | why did my account decline a incoming transfer | beneficiary_not_allowed |
10,102 | help me. there is a direct debit that i didn't make. | direct_debit_payment_not_recognised |
8,203 | do cash withdrawals cost anything? | cash_withdrawal_charge |
5,494 | you charged me more than once for the same transaction! | transaction_charged_twice |
2,763 | my top-up has been reverted and i would like to know why. | top_up_reverted |
10,833 | why am i being charged a fee for transferring money? | transfer_fee_charged |
7,974 | tell me what i need to do to activate my card. | activate_my_card |
3,101 | in the app i see a payment that is not mine. | card_payment_not_recognised |
4,406 | what is the longest that a payment will show pending? there is one showing that has been sitting there a few days. | pending_card_payment |
5,078 | my credit card has been declined. | declined_card_payment |
11,319 | i had cash transferred but the balance did not change. | balance_not_updated_after_bank_transfer |
8,010 | do i have to go somewhere to activate my card? | activate_my_card |
5,833 | is my card payment reverted? | reverted_card_payment |
1,659 | my top up is incomplete. | pending_top_up |
12,888 | can you tell me where to find my top-up verification code? | verify_top_up |
2,511 | can i top off with a debit card? | supported_cards_and_currencies |
12,117 | a fee that shouldn't be there is there after using my card! | card_payment_fee_charged |
836 | in the exchange and holding, what fiat is allowed? | fiat_currency_support |
3,072 | there is a payment made with my card that i don't recognize at all. | card_payment_not_recognised |
11,056 | if you send me more cards, are there any charges? | getting_spare_card |
9,930 | do you have visa or matercard? | visa_or_mastercard |
1,009 | how will i know when i can use the auto top-up feature? | automatic_top_up |
5,462 | i have duplicate charges for the same transaction | transaction_charged_twice |
6,126 | my money didnt go through after i transferred. | beneficiary_not_allowed |
776 | do you convert to euro? | fiat_currency_support |
3,340 | why do you need so much id info from me? | why_verify_identity |
7,482 | i made a bank transfer from my uk account today, but it's not showing. can you check status? | balance_not_updated_after_bank_transfer |
1,071 | i know there's an auto-top option but i can not locate it when i look? | automatic_top_up |
11,195 | why was the exchange rate different when i withdrew my cash? | wrong_exchange_rate_for_cash_withdrawal |
4,286 | why can't i withdraw cash from this atm? | declined_cash_withdrawal |
13,059 | when is my balance going to update, i just transferred some money | balance_not_updated_after_bank_transfer |
3,779 | why can't i use a disposable card? | disposable_card_limits |
12,120 | i have never been charged a card payment fee before. why did this change? | card_payment_fee_charged |
11,192 | the exchange rate you gave me for my cash withdrawal is wrong | wrong_exchange_rate_for_cash_withdrawal |
2,007 | the amount of cash i received was not the full amount | wrong_amount_of_cash_received |
8,537 | although i am not located in the uk area, may i still receive a card? | country_support |
5,096 | why does is payment not going through? did my account get frozen or some other issue i don't know about. what can i do to fix this problem? | declined_card_payment |
11,413 | i will need to exchange currencies frequently, will i be able to get a discount? | exchange_charge |
5,937 | can i change my pin at any cash machines? | change_pin |
2,760 | what should i do? i topped off but the app reversed it. | top_up_reverted |
8,115 | will i be charged for a cash withdrawal? | cash_withdrawal_charge |
1,838 | i want to reverse a transaction i did this morning | cancel_transfer |
8,154 | i saw a fee on my receipt from withdrawing money while shopping earlier. is there supposed to be a fee for this type of transaction? | cash_withdrawal_charge |
12,344 | is it possible to get both a visa and a mastercard? | visa_or_mastercard |
1,889 | cancelling a transaction | cancel_transfer |
10,327 | i don't want the item, i bought it on accident, can i get a refund? | request_refund |
469 | are you ripping people off with the exchange rate? it can't be that atrocious between banks. | card_payment_wrong_exchange_rate |
11,694 | am i able to get a card in eu? | country_support |
4,371 | what does it mean when a payment is pending? | pending_card_payment |
6,473 | i've already tried 5 times to complete a transfer that's just standard. what's the deal? is your system down at this time? | failed_transfer |
1,873 | how can i revert a transaction from this morning? | cancel_transfer |
10,464 | why is my transfer not done yet? | pending_transfer |
494 | i have been charged more than i should for the presents i bought when abroad, the problem seems to be the exchange rate. | card_payment_wrong_exchange_rate |
521 | my statement contained a one pound extra fee | extra_charge_on_statement |
5,259 | i have an outgoing transfer | pending_transfer |
2,230 | there was an extra fee when i paid with the card. | card_payment_fee_charged |
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