id int64 22 13.2k | text stringlengths 17 342 | label stringclasses 50 values |
|---|---|---|
5,127 | i was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. this is pretty sad, what's going on? | declined_card_payment |
11,705 | my card hasn't arrived in the mail yet. i ordered it two weeks ago. what can i do? | card_arrival |
2,500 | can you accept my other card from the u.s.? it is the only other one i have. | supported_cards_and_currencies |
5,978 | where can i change my pin? | change_pin |
7,676 | i need my card frozen cause it was used without my consent to take money out. it was in an odd place. | cash_withdrawal_not_recognised |
8,267 | my card is about to expire, what do i do? | card_about_to_expire |
5,984 | is going to a bank only way to change my pin? | change_pin |
2,205 | i noticed that i got charged extra for using the card. | card_payment_fee_charged |
7,580 | i see cash withdrawal activity in the app that is not mine. | cash_withdrawal_not_recognised |
11,878 | can i auto top if i'm low on funds? | automatic_top_up |
9,794 | why do you require all my identity details? | why_verify_identity |
5,274 | it seems like i have been waiting forever for this international transfer. why is it taking so long? c'mon, it's 2018, things happen at a click of a button. all of the account information is correct, so how long will this take? | pending_transfer |
11,121 | is a non-electronic card available as well | order_physical_card |
7,995 | what information do i need to gather in order to activate my card? | activate_my_card |
3,530 | i want a mastercard | visa_or_mastercard |
6,944 | is it possible to get a physical card? | order_physical_card |
12,139 | why hasn't the transaction i did arrive yet? | transfer_not_received_by_recipient |
7,760 | if i exchange foreign currency, are there any other charges? | exchange_charge |
65 | how can i see the progress of delivery of the card that was sent? | card_arrival |
9,526 | why wouldn't you support american express? its a card i like and use often and i don't want to get a different one | supported_cards_and_currencies |
11,684 | what countries do you support? | country_support |
12,042 | i would like help to revert a transaction i did this morning | cancel_transfer |
5,818 | i was refunded the money for something i bought already. | reverted_card_payment |
4,956 | card refund is not showing up in my statement. | refund_not_showing_up |
10,316 | can i have an item refunded? | request_refund |
10,672 | how long until the money is in my account? | transfer_timing |
444 | i want to change the wrong exchange rate. | card_payment_wrong_exchange_rate |
11,514 | why did i have to pay a fee when i got cash? | cash_withdrawal_charge |
2,172 | let me know when i get charged extra for payments. i saw on the app a fee i wasn't forewarned about. | card_payment_fee_charged |
5,559 | there are duplicate transactions on my account | transaction_charged_twice |
10,190 | i want to know why i have been unable to withdrawn funds. | declined_cash_withdrawal |
12,849 | my transfer failed, why did that happen? | failed_transfer |
5,977 | how do i change the pin? | change_pin |
6,991 | i would like a physical card sent to me. | order_physical_card |
4,238 | could you tell me why my cash withdrawal was declined? | declined_cash_withdrawal |
8,222 | will i be sent a new card before mine expires? | card_about_to_expire |
3,315 | is it possible to go ahead and log in, although i have not been confirmed yet? | why_verify_identity |
6,764 | i would like to purchase another card. | getting_spare_card |
2,314 | i am worried that too much time has gone by for a transfer to be completed. | transfer_not_received_by_recipient |
683 | so earlier i went to an atm and got cash. but when i checked the app, it states that the withdrawal is pending. how can that be when i have the cash on me? | pending_cash_withdrawal |
12,745 | the card payment didn't work | reverted_card_payment |
13,067 | someone has a copy of my card !! i definitely still have it here but someone just made a 500£ cash withdrawal, help! | cash_withdrawal_not_recognised |
7,410 | won't let me top my card up!! who can get it sorted out for me? it's urgent! how do i find out what the problem is with my card and how else to top it up? | top_up_failed |
2,388 | i'm getting concerned here. i sent a friend some money and she isn't seeing it. what's going on? | transfer_not_received_by_recipient |
7,627 | please help me figure out the reason for the odd withdrawal amount from my account? | cash_withdrawal_not_recognised |
4,620 | i am not sure how this will work, but i have not received a product i ordered. i want a refund, but should i just cancel the payment? | request_refund |
2,052 | i didn't receive the correct amount of cash | wrong_amount_of_cash_received |
9,040 | can i change to another currency? | exchange_via_app |
978 | how do i set up auto top-up? | automatic_top_up |
5,255 | i double checked that i have the correct account details already, they're right for sure. transfer is still pending since forever. it should not have been done so. | pending_transfer |
5,914 | why was my card payment reversed? | reverted_card_payment |
10,724 | i am attempting to make a purchase online, but my card is not working. i know there are funds available, is this an issue on the banks end? | reverted_card_payment |
12,108 | why am i getting charged more for using my card? | card_payment_fee_charged |
10,673 | when will a transfer reach my account? | transfer_timing |
3,182 | please tell me how to edit my personal details. | edit_personal_details |
3,061 | there is a payment i don't recognize | card_payment_not_recognised |
2,928 | i deposited a cheque a week ago but have yet to receive the cash. | balance_not_updated_after_cheque_or_cash_deposit |
4,297 | can you please tell me why i cant get money from the atm? | declined_cash_withdrawal |
10,355 | why did my my transfer get declined? | declined_transfer |
5,762 | help! i need to transfer something to china. | transfer_timing |
10,995 | is it normal to have to verify my top-up or is something wrong? | verify_top_up |
3,143 | a payment that i didn't make appears in my app. | card_payment_not_recognised |
5,444 | i have a transaction showing multiple times. | transaction_charged_twice |
423 | my client was converting their russian ruble into uk pound currency when they noticed their bill was much too high for the exchange. what happened? | card_payment_wrong_exchange_rate |
5,288 | pending still shows on this transfer, why? | pending_transfer |
686 | i made a deposit in the atm and it has not cleared | pending_cash_withdrawal |
10,415 | my refund is missing | refund_not_showing_up |
2,337 | i sent a payment but it isn't showing up in the app | transfer_not_received_by_recipient |
4,847 | why are my transfers being declined? it normally works but now it's declining my card. i've tried it a few times but it's still not working. | declined_transfer |
1,023 | i am traveling, what can i do to set up auto top-up? | automatic_top_up |
1,875 | please can you block the transaction i just sent from my account? it was a payment but i accidently typed in the wrong details and think it might have gone to the wrong place. | cancel_transfer |
1,831 | i just realised i made the wrong payment yesterday. can you please change it to the right account? it's my rent payment and really really needs to be in the right account by tomorrow | cancel_transfer |
2,490 | which foreign currencies do you accept for adding money? | supported_cards_and_currencies |
667 | how long does it take for a cash withdrawal to show? | pending_cash_withdrawal |
11,042 | is there a fee for sending out more than one card? | getting_spare_card |
3,994 | i need a refund on a direct debit that shows in the app because i did not make it. | direct_debit_payment_not_recognised |
8,618 | what countries are you supporting? | country_support |
2,999 | i need to figure out what these charges are on my account. they've been coming out for a couple of days. can i get all of this money back? also, i need to freeze my card. | card_payment_not_recognised |
8,161 | why was i charged when taking out money? | cash_withdrawal_charge |
1,003 | where do i find the auto top- up? | automatic_top_up |
10,776 | i need a new pin. | change_pin |
2,522 | can i electronically transfer funds into my account from my american express? | supported_cards_and_currencies |
7,338 | my top up was denied | top_up_failed |
7,977 | i need to activate my card, how is that done? | activate_my_card |
2,335 | a transaction to a friend still hasn't shown up. | transfer_not_received_by_recipient |
1,714 | did i do something incorrectly? where is my top-up? | pending_top_up |
7,135 | can i withdraw money in my hometown currency while on holiday without any additional fees? | wrong_exchange_rate_for_cash_withdrawal |
2,736 | why didn't my top up work? | top_up_reverted |
7,943 | would you be so kind as to activate my card? thanks | activate_my_card |
5,266 | i made a transfer recently but it has not changed on my dashboard. | pending_transfer |
5,759 | when will my account receive the money? | transfer_timing |
4,396 | i notice there's a pending payment on my card. | pending_card_payment |
11,282 | the app denied my top-up | top_up_failed |
5,981 | can i change my pin at a cash machine? | change_pin |
12,342 | i'd prefer a mastercard. | visa_or_mastercard |
5,018 | i have checked my statements multiple times, but my refund that i requested a while back is not showing on my account. is there a reason for this? can i get some help getting my money back from this transaction? | refund_not_showing_up |
6,660 | verifying the top-up seems like a hassle. | verify_top_up |
6,654 | how do i verify the top-up? | verify_top_up |
5,082 | for some reason my card payment didn't work | declined_card_payment |
535 | why did i get a $1 extra fee on the statement? | extra_charge_on_statement |
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