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We didn’t know where to even start our trip, or even know where to stay. After looking at our options we decided on Hotel EMC2. And it was the best decision we could’ve made to stay at. The aesthetic of the hotel was amazing, our rooms literally looked like our own spa retreat, the gym was decently big, the hotel is hi... | 5.0 | No Exist |
Top notch service, kind and friendly staff, AMAZING aesthetics both in the rooms and all around the hotel. The valet staff were incredible! And I want to highlight Aubrey, the Bellman. Such a kind and servant soul. This is a MUST when you come to Chicago! | 5.0 | No Exist |
Had a great stay, room was clean and as expected. Staff was very helpful and pleasant from the valet to the front desk and especially Aubrey The Bellman. He was very informative and pleasant to talk to. | 5.0 | No Exist |
Beds very comfy. Staff really friendly. Great location and some great food/coffee places near by. Quite pricey given our room had a view facing a couple of building but would stay again. Aubrey the ‘bellman’ was great with us, sorting our bags and taxi - certainly put a smile on our face. | 5.0 | No Exist |
We had a lovely stay that was only enhanced by the kindness of the folks who worked here. Aubrey was super helpful arranging travel on our final day, especially since we were tired from our late evening enjoying the city. 100% will return. | 5.0 | No Exist |
We had a great time! The hotel is absolutely beautiful, the staff is so attentive, they are so very polite and they were so nice when I asked to preplan flowers in the room prior to our arrival for my fiancés birthday. It's literally minutes from everything on the Magnificent Mile, little need for an Uber or a car the ... | 5.0 | No Exist |
This Hotel was perfect for a couples vacation. The atmosphere in the hotel is what sets it apart from your typical hotel. The quirky and interesting knick knacks throughout the hotel were awesome. Chicago in general was a great spot to visit but staying at this hotel completed the experience. The staff was extremely fr... | 5.0 | No Exist |
Excellent hotel. The rooms are very nice and clean . The view from my room was great.I love that you guys have robots that bring stuff to the rooms.I will be back soon. I’m definitely referring you guys to everyone I know! Aubrey was very nice and helpful. | 5.0 | No Exist |
Stayed at this hotel for 4 nights and had the best time. First of all, this hotel is immaculate- every detail was so well thought of. I’m a sucker for something cute/fun so I absolutely loved the robots (Leo & Cleo) who can bring things to your room. We ate at the restaurant for breakfast & had drinks at the bar, great... | 5.0 | No Exist |
We’ve been with my family for a week and the stay at this hotel was great! Perfect location, nice atmosphere, spacious, nice and clean rooms. But the most remarkable feature was the service, specially the kind people who work in the Albert’s during breakfast hours and the bellmen. Special words for Aubrey, always helpf... | 5.0 | No Exist |
Loved the environment and the staff here. We ordered food delivery several times and all experiences are seamless. The breakfast here is also super delicious and fair priced. Every single one of the staffs are nice and willing to help. Especially Aubrey! I rlly enjoyed my stay! | 5.0 | No Exist |
Everyone was very friendly and helpful. Room a bit small but the location is excellent. Robot delivery was a hit and miss. We picked this in part for this experience. Aubrey, the bellman gave us a nice send off. Overall a good time in Chicago. | 5.0 | No Exist |
Aubrey the bellman and the entire staff at EMC2 were fantastic!!! The hotel has great decor and a cool modern feel. The service we received was excellent from start to finish. Wish we could have stayed longer but truly enjoyed our time here and will absolutely be coming back as soon as we can! | 5.0 | No Exist |
My husband and me stayed in EMC2 hotel and this is gorgeous between extra modernity and vintage architecture. Rooms are cozy with very nice glass shower! The hotel has an great location, everything near. The best part is its staff, starting with the manager, front desk Kelly and Hoai Le. Aubrey the bellman, Josef ... | 5.0 | No Exist |
I found the hotel to be exceptional! The staff were very helpful and friendly. The rooms were light and well set out, pillows were great!! We dined daily in the Restaurant as toen was super busy w the marathon. Both breakfast and dinner were really great. The staff welcomed us like they knew us well. Adam the front of ... | 5.0 | No Exist |
Excellent service from Aubrey the bell man. He got us a taxi in 7 minutes after the Chicago marathon when all of the streets were blocked off. He had an excellent attitude and carried all of our bags. | 5.0 | No Exist |
As beautiful as the property us, the real star of this stay was Aubrey, the bellman. He was the most friendly, warm, courteous gentleman and always engaged in delightful conversation and banter. He's such a gem. The hotel is beautiful, the Albert is amazing, and the staff is top notch. As for Mariah at the restaurant..... | 5.0 | No Exist |
Aubrey the bellman was the best part of our stay. He was always friendly in the mornings making pleasant conversation. He was super attentive when checking our bags prior to leaving for our flight and offered to help us with directions to get to our next destination. The rest of the hotel stay was to be expected for a ... | 4.0 | No Exist |
Our favorite hotel in Chicago! Second stay at this kind property! It all starts with unlimited bottles of water at front desk, while many properties charge for those! The room is spacious, well planned and well appointed! Smart lighting in the room! Large shower and bathroom and A/C working well! So cute to have little... | 5.0 | No Exist |
Great, friendly staff. Has a feeling of a small boutique hotel, but close to great restaurants and stores. Would 100% stay here again. Stanley the bellman was one of the great staff members I met while I was there. | 5.0 | No Exist |
Great location & super friendly/helpful staff! Very efficiently managed & great rooms. Had fun with deliveries from the robots, amd hotel served as a great jumping off spot for exploring all Chicago has to offer. Highly recommend. | 5.0 | No Exist |
Hotel EMC2 was great. Location was perfect..very close to great restaurants and shopping, and the hotel was very clean. The rooms were amazing. Excellent service all around. thanks to Aubrey for all his help! | 5.0 | No Exist |
Nick, Hoai and Kiara were amazing! Service and requests were completed promptly and with a smile. The hotel is beautiful, excellent price, and the experience is unique: science and art is their theme. Little robots deliver you needed items and waters! Location is superb: easy to get everywhere with convenient and d... | 5.0 | No Exist |
When my parents visited my then girlfriend and I they stayed at this hotel and we fell in love with the decor and rooms, and little to my knowledge at the time my girlfriend had decided that was where she wanted to get married. Fast forward a few years and after I proposed it was the only spot they would even consider... | 5.0 | No Exist |
Great service, clean and classy hotel. Housekeeping was good and serviced every day. Aubrey the bellman and the people at the front desk were very friendly and polite. Check in took longer than expected bc the room wasn't ready, other than that I recommend and will come back! | 4.0 | No Exist |
My husband and I stayed here while in town for a wedding and Bear’s game. Great atmosphere, great location, and Aubrey, the bellman was a great help! Love the robots they have, which deliver things to your room. | 5.0 | No Exist |
Incredible stay at this hotel. Beautiful rooms, great atmosphere and the bellman Aubrey was wonderful. Definitely would recommend when visiting Chicago you stay here. Very close to shopping and great dining. Thank you | 5.0 | No Exist |
Fun hotel great location, the beds are comfortable, the room was clean , check in was a easy, and then the robots! They are pretty cool ! The valet drivers were polite and quick , didn’t dine at the restaurant. Some people complain about the noise as it’s close to the hospital, but it didn’t bother us. | 5.0 | No Exist |
My husband and I had a wonderful time at Hotel EMC2. The room was lovely, the location was great, and the staff were very helpful and friendly (especially Aubrey the bellman). The robots are a fun addition, and the Albert bar was great. Highly recommend! | 5.0 | No Exist |
Aubrey the Bellman and Adam Jennings the Food and Bev Manager really made our stay memorable. Whenever our Bachelorette party group left the hotel the front desk folks were friendly saying, "goodbye! have fun! see you when you get back!". And when we returned from our adventures they always smiled and said hello and j... | 5.0 | No Exist |
We are platinum level Marriott rewards customer and looking to book a Marriott for our recent trip to Chicago. The Hotel EMC2 is a boutique hotel of Marriott and it was one of the best experiences we had. The hotel was cozy, welcoming, and very comfortable. The ambience and decor was stunning.and located in a great par... | 5.0 | No Exist |
What a great experience my husband and I had at this beautiful hotel. We arrived super late Friday evening from a long day of traveling and the front desk staff made our arrival easy and fast. Juan was so kind and understanding he even suggested a night cap without us having to go anywhere. Upon entering our room, we... | 5.0 | No Exist |
I highly recommend this hotel if you’re visiting Chicago. It’s an incredibly well appointed and modern hotel that has a boutique feel. The staff was excellent (particularly Aubrey the bellman) as they really seemed proud of the hotel. As an extra touch there’s a number of really cool technology elements like robots tha... | 5.0 | No Exist |
People make a great hotel and EMC2 has no shortage of excellent people. During the entire stay all I encountered were friendly helpful folks. It starts at the front door. Aubrey The Bellman working with Adonis took care of the bags, provided valuable information and greeted us leaving and entering the building all w... | 5.0 | No Exist |
The EMC2 from check in to check out was a great experience. Every time I want to visit Chicago this will be my hotel to stay . The hotel and the room was very well put out and also very clean. I really love the arts and science theme , it was very creative. The service very top notch the young man at check in accommod... | 5.0 | No Exist |
By far the BEST hotel I have ever stayed at. The room was beautifully decorated from the glass shower walls to the cool lava looking pipe light in the bathroom. Magnificently clean as well. The staff were very attentive. I felt like a celebrity! Aubrey the bellman was awesome to say the least. He insisted on walking us... | 5.0 | No Exist |
We stayed for the second time at EMC2 , before and after the pandemic. The rooms are very nice and the service is good too. Aubrey , the Bellman and his colleagues are very helpful and courteous. Recommend a stay here ! Best, Nadeem | 5.0 | No Exist |
We’ve been here a few times, and I appreciate the little and not so little nods to science and art throughout. :) Quality finishes throughout, friendly staff (hey Aubrey!). I’m sure we’ll be back. (Could y’all work on your wifi though please? It’s *not* a celebration of art and science. ;)) | 5.0 | No Exist |
Aubrey was great! He helped us with our bags and gave us great restaurant recommendations around the area! Can’t wait to visit again. The staff was great too at the front desk! Love this place and it’s modern feel | 5.0 | No Exist |
Visited for a friends wedding celebration. All staff were friendly, accommodating and professional. Loved the vibe. Rooms are clean and beautifully decorated . Location of the hotel is easily walkable to most locations. A big shout out to the bell man, Aubrey for being so helpful. (I forgot my key in the room…twice). W... | 5.0 | No Exist |
First time visiting Chicago. Chose EMC2. Honestly. I am glad I did. The hotel had a logical and completely innovating💡 theme with Albert Einsteinesque findings and theories. The art work is very nice and the rooms amazing. I want to point our two employees that really stood out First was Hoai, at guest services. F... | 5.0 | No Exist |
My visit at EMC was pleasant. It started off a little rocky when they didn’t have our room available and we paid for an upgrade. They ended up giving us a room on a lower floor without a working tv. The hotel is beautiful, the location is great and I loved the Robots for room service. Aubrey the bellman made our stay w... | 4.0 | No Exist |
Great location just a short walk off of Michigan Ave. Cozy and uniquely decorated rooms. Rubrey the Bellman was helpful to get us a cab and so, so pleasant! The attached bar & restaurant was very nice. Great avocado toast. | 5.0 | Good Afternoon Leslie84: Thank you for sharing such fabulous feedback. We are definitely blessed with great team members like Aubrey. |
We had a great time staying at this hotel. Everyone was so personable and friendly. The decor and amenities were beautiful as well. Aubrey, the bellman, was always so welcoming and made sure we got our Uber back to the airport safely. I would highly recommend this hotel! I will definitely be back! | 5.0 | No Exist |
From the Bellman- Aubrey, to David the hostess in the morning shift ( The Albert) and to Adam the Manager of the Albert, all these gentlemen were just that---- good working gentlemen. Their service was thoughtful, caring and quick. They took care of my needs quickly. The hotel is clean and modern and just the right lo... | 5.0 | No Exist |
Hotel EMC2 was the perfect hotel for our one night in Chicago—we loved the decor and had a great breakfast in the morning at their restaurant. The hotel’s location can’t be beaten, and Aubrey the bellman was very kind! Can’t wait to come stay here again. | 5.0 | No Exist |
Do not stay here. I struggled to be accommodated for allergies during check in then was billed beyond what my folio stated in the tune of hundreds of dollars. I’m not sure if it’s incompetence or malfeasance since I needed to complain in the beginning to receive a feather free room, but waking up to an alert on my card... | 2.0 | Dear Navigator233812: Thank you for taking the time to speak with me, and my sincere apologies regarding the manner in which our team member described our pet policy. As discussed, we definitely have dog free floors to accommodate guests with allergies. I am glad you were able to enjoy the remainder of your stay. ... |
My wife and I stayed at Hotel EMC2 as we were doing a "staycation" to celebrate our recent wedding anniversary. We were looking for something nice and different and this hotel provided just that. The decor is a mix of art and science and almost gives off a steampunk vibe at times. The room was nicely decorated and... | 5.0 | No Exist |
Hotel was great. Staff very welcoming and so friendly! Great location and convenient to all areas we walk to. Rooms are great. Bar in lobby is very nice and is a happening place after dinner. I would definitely stay here again in future visits! | 5.0 | No Exist |
I was overdue for a weekend getaway by myself. EMC2 was great. I was able to check in early & the desk staff helped me with a slight issue with ease, professionalism and kindness. The best part of my stay was meeting Aubrey who worked as a concierge…if I’m using the right word. It’s not always comfortable traveling alo... | 5.0 | No Exist |
The property and rooms at this hotel are great. Everything is well-designed and well-appointed from top-to-bottom, including a very comfortable bed and a nice rainhead shower. My only minor gripe with the room is no closet or hangers. I had wrinkly clothes in my suitcase and nowhere to hang them. The staff were also ... | 2.0 | Good Afternoon Sbreden: Thank you for staying with us and sharing the positive feedback regarding the staff and room product. We definitely dropped the ball in setting up your third party reservation, and it is the reason your credit card was authorized the additional amounts. I did see the that the front desk te... |
Aubrey The bell man was incredibly kind and helpful. The hotel was gorgeous and perfectly located. The inside of the hotel gorgeous. The rooms are clean and beautifully decorated. Location of the hotel is perfect and easily walkable to many locations. | 5.0 | No Exist |
Enjoyed my stay while attending a work conference. Clean and spacious rooms. Great customer service. Didn’t ask for room service throughout the stay, but from what I heard from coworkers staying in the same hotel, it’s great! On our last day, bellman Aubrey was super kind and helpful! | 5.0 | Dear GlobeTrotting554393, Thank you so very much for your kind words about our team at Hotel EMC2. We are thrilled to read that you had such a wonderful stay with us while exploring everything Chicago has to offer. We hope to welcome you back soon. Diogo Vieira Front Office Manager |
American Airlines canceled my flights to Chicago three times, so I missed out on two nights of my hotel reservation at Hotel EMC2. I initially wrote a review highlighting a negative experience with Marriott Bonvoy. Diogo, the Front Desk Manager at Hotel EMC2, turned a negative experience into a positive one! He took th... | 5.0 | Dear Mr. Cory B. I am so glad to hear that we were able to turn a negative experience into a positive one. Thank you so much for giving Hotel EMC2 a 5 stars review on TripAdvisor! We are delighted with your feedback and happy to know that you are enjoying your stay with us. Do let me know if there is anything that w... |
This hotel is a gem among all the options in Chicago. The staff was attentive and eager to assist despite the hectic Chicago atmosphere. Thank you to Aubrey and all the staff! The décor and theme of the hotel was fun, upscale, thoughtful and unique without being eccentric. Our room was very well maintained and cl... | 5.0 | Dear Linda, Please accept our heartfelt thanks for choosing Hotel EMC2 and for taking the time to share your experience on TripAdvisor. We are delighted to know that you had a wonderful visit with us and would love to be your home away from home again on your next trip to Chicago. Thank you for recognizing the profes... |
Our stay at Hotel EMC2 was excellent! The aesthetic felt like a boutique hotel — quaint and artsy, but sophisticated. Our room was clean, beautiful, and unique. Customer service was attentive and accommodating (special shout-out to Aubrey, the bellman, thank you!). The location was very convenient for easy access to Mi... | 5.0 | Dear Hannah S., We are genuinely thrilled to read your wonderful comments about your recent stay at Hotel EMC2, giving us a perfect score across the board and giving Aubrey a shout-out. It is a pleasure to read that our hotel provided not only the comforts you expected, but also the service to complement the experien... |
This hotel is a sure thing deal. The locations is great, about a 15 min walk to the Navy Pier. The staff is exceptional, friendly and welcoming. The resultant is great with a menus that has something g for everyone! | 5.0 | Dear Katy J., Please accept our sincere thanks for taking the time to review Hotel EMC2 on TripAdvisor, giving it 5 stars. We especially appreciate your kind words about our location, restaurant, as well as our staff, and can't wait to share your comments with everyone. We hope to welcome you back soon. Diogo Vieira... |
We stayed there for one night this summer. The hotel is amazing, it's well situated in the city center, and the crew members are so kind and helpful. Special thanks to Mr. Aubrey Bellmann and to Juan. For sure we will go back there if we come once again from Belgium. | 5.0 | Dear Pierre D, We so appreciate your gesture of taking the time to recognize Aubrey and Juan in your review of Hotel EMC2. It gives us great pleasure to share your comments with the crew. We are all looking forward to seeing you again on your next visit to Chicago. Diogo Vieira Front Office Manager |
The room was very clean and the staff was very friendly...Aubrey the Bellman stands out and is very helpful. We will be back! This hotel is in a great location. It is easy to walk to lots of restaurants and shopping. Ontario is a quaint street. | 4.0 | Dear Getaway753525, Thank you so much for your kind words about Hotel EMC2 and its wonderful crew. We are positively delighted to know that we exceeded your expectations from start to finish and can't wait to see you again soon. Diogo Vieira Front Office Manager |
Aubrey the Bellman was extremely helpful! He went above and beyond in assisting me with directions and my luggage. He was so friendly! The bar and the breakfast food was delicious. The robots were pretty cool to watch. I enjoyed my stay and would highly recommend this hotel because of the location and service. | 5.0 | Dear Trip04750702006, What an amazing review! We are genuinely thrilled to know that Aubrey turned moments into memories for you and would like to say thanks for taking the time to share your comments on TripAdvisor. We hope to see you again soon, Diogo Vieira Front Office Manager |
My husband and I visited for a getaway from Virginia and loved our stay! The hotel is very clean and is in a great location with easy walking distance to several shops and restaurants. The staff was very friendly too, especially the Bellman, Aubrey. Highly recommend! We will be back. | 5.0 | Dear Tessajean14, Thank you, from all of us, for your review and for taking the time to express your delight with our location, cleanliness, and service on TripAdvisor. It is a great pleasure to share your review with our staff and we look forward to many more opportunities to be of service again in the future. Dio... |
Stayed two nights for a friends weekend trip. Great hotel with exceptional service, particularly Aubrey the bellman. He was so helpful! Nice hotel with many thoughtful amenities. Will definitely return to this hotel! | 5.0 | Dear Guide586973, Please accept our thanks for taking the time to review Hotel EMC2 on TripAdvisor! We love to read your comments about the professional efforts of Aubrey. We cant wait to have you back with us again the next time you are in Chicago. Diogo Vieira Front Office Manager |
My wife and I have visited Chicago numerous times and stayed in a few different Hotels mainly in Magnificent Mile area. So we decided to try a different area with friends this time and this area is wonderful with lots of hotel choices...The entire staff was very friendly and helpful but Brian at the front door went ab... | 5.0 | Dear Mr. Robert C., Thank you so much for your amazing Tripadvisor review! It is incredibly rewarding to read your wonderful comments about our team members - including the special shout-out to Brian! We are so happy to know that you will be back and, cannot wait to be your home away from home again. Diogo Vieira Fr... |
I hosted a 1.5-day meeting at Hotel EMC2 for 35 people. PROS - Booking the meeting with Kevin was easy - Stefanie, my Sales contact, was accommodating, and communicated quickly. She sent room lists every Monday, performed a site inspection, checked in on us the morning of the meeting - Vincente, the banquet manager, ... | 5.0 | Dear Mitzy Applegate, Please accept our heartfelt thanks for this amazing review. We are very appreciative of your wonderful comments about our team and are genuinely thrilled to have exceeded your expectations! Please do keep us in mind for future meetings and events needs; we'd love to be your hotel of choice again... |
No housekeeping unless requestes. Slow and expensive Valet Parking and when you tell the front desk they say its third party and they have no control over it. Location is ok, close to Michigan avenue. Payed for room upgrade and gave me a spacious room with the worst view. | 1.0 | Dear foodiechapina, Thank you for sharing your experience of your recent stay with us. I am disappointed to hear that your stay wasn't up to our standards. As soon as July 5th 2022, Hotel EMC2 and all other Marriott Hotels, will go to back to providing stayover service to our guests - similar to what we had pre-pande... |
The EMC2 was one of the most luxurious, unique, and exciting hotels I’ve been to to date. The unique design of all the hotels furniture made it feel futuristic and very cool! They had little robots come to deliver food, drinks, towels and more to your room. The staff were so nice and ready to help with anything. The ro... | 5.0 | Dear Cody Schulz, Many thanks for taking the time to share your experience of your visit to Hotel EMC2 on Tripadvisor. We are delighted to read that you enjoyed your stay. Looking forward to being your home away from home again when you're back in town, Diogo Vieira Front Office Manager |
This hotel certainly lives up to it's interesting name. A business colleague of mine told me next time I was downtown I needed to stay here. So I did and I was quite impressed. Only pros needed for this hotel. Pros: 1. Everything in this hotel is nerdy. The elevators are R,G,B instead of 1,2,3. The room numbers ar... | 5.0 | Dear psudino, What a most excellent recap of your experience - from start to finish. Thank you, from all of us for sharing those details and for recommending our beautiful and unique hotel! It is truly rewarding to know that we exceeded your expectations, and all of us hope to see you again on a future visit to Chic... |
Beautiful modern hotel with great food, staff, and ambiance. Jackie, the bar manager, was so gracious and patient with our large party. Adam, our server/bar attendant, was phenomenal. Very personable, attentive, and accommodating. They both deserve raises! Well done, Emc2, well done! | 5.0 | Dear Stephanie D, We'd like to thank you for your wonderful Tripadvisor review and - above all! - your delightful comments about our staff. We so appreciate your support and are very much looking forward to your next visit. Here's to making a difference! Diogo Vieira Front Office Manager |
From the moment I step foot into the hotel I was greeted with such a warm welcome. The front desk reps took great care of me when I checked in. Later that night they sent a cake with Cleo (hotel robots) to my room. They sure know how to make a guest feel welcome. hotel room maybe a little small but it’s clean, bed c... | 5.0 | Dear thuktha22, Reading you were very happy makes us really happy, too! We'd like to express our gratitude to you for taking the time to share your insights on TripAdvisor. A big thank-you, also, for giving the staff a shout-out. Such gestures are always very much appreciated! We are looking forward to seeing you ag... |
Stay has been wonderful. Location is fantastic, central in downtown Chicago- you can walk almost anywhere. Hotel is beautiful, the science meets art theme is unique and decor is a nice change from the usual. Room is very comfortable and amenities are great. Staff is very friendly and helpful. I will definitely be ba... | 5.0 | Dear Rachel, Please accept our sincerest thanks for posting this wonderful review on Tripadvisor, giving Hotel EMC2 5 stars. We are especially grateful for the kind words directed at our hotel team members! Hopefully, we'll have an opportunity to be of service again soon! Diogo Vieira Front Office Manager |
Edgar with the Front Desk is so amazing and friendly - very accommodating! Thank you. What a wonderful property. Highly recommend. Great location. Beautiful boutique property in great location and new hotel. | 5.0 | Dear angelanQ6527HA, Many thanks for your kind words about Hotel EMC2 and the wonderful hospitality you received during your visit from our team members. We are thrilled to read that you enjoyed your stay and are very much looking forward to your next visit! Diogo Vieira Front Office Manager |
Very cute hotel, wonderful front desk staff, convenient location. We enjoyed the restaurant for drinks, appetizers and desert. We stayed three nights and not one visit from housekeeping - we even had to contact the front desk for toilet paper. Reported a clogged shower after the first night, which wasn’t fixed so we... | 3.0 | Dear Trixie999 Thank you for staying with us and sharing your feedback. We appreciate your positive feedback regarding the staff, location, and restaurant. I apologize that we did not communicate that housekeeping service is based upon request, and we will review our internal procedures to improve our communicatio... |
When booking my first solo trip, I was nervous about where I would stay. After extensive research, I came across Hotel EMC2 and I’m glad that I did. From the moment I called to verify if they could store my luggage to the moment that I checked out— I was extremely pleased. Not only is the hotel clean, beautiful, and ae... | 5.0 | Dear Ana M, Please accept our sincere thanks for taking the time to write a 5-star review of our amazing Hotel EMC2 on Tripadvisor! Thank you for recognizing the professional efforts of our staff. We are very fortunate to have such a caring and dedicated crew members at our unique hotel! We're so happy to know you ... |
What a remarkable hotel! The staff, including Jasmine and the rest of the crew, were very friendly and helpful. The hotel room was immaculate. Lots of nice features such as a lighted mirror, different lighting settings, Leo/Cleo delivering items if you needed something and more. The bed was very comfortable and the roo... | 5.0 | Dear Jamie N, Thanks a bunch for your most excellent review. We so appreciate the gesture and are thrilled to read that Jasmin and our amazing Team took such great care of you during your stay at Hotel EMC2! Hopefully, we'll have an opportunity to be of service again soon and remain with best wishes, Diogo Vieira Fr... |
I came to Chicago for a week to celebrate my birthday and celebrate a new job. Upon arriving at the hotel, not only was the lobby immaculately clean, but the front desk staff (Kelly & Raquel) were incredibly nice. During my stay, I had the pleasure of meeting both guest services managers MK and Diogo who have put every... | 5.0 | Dear Alejandro L, Many heartfelt thanks for sharing this wonderful review on Tripadvisor, taking the time to recognize our entire crew for providing a true sense of hospitality! We are thrilled to know that you enjoyed your stay with us and we can't wait to welcome you back at Hotel EMC2! Hope to see you again soon,... |
Really enjoyed our stay in EMC2. Rooms were really nice. I would consider some soft materials for toilet, the floor whis made is of stone, was really cold for my sensitive toes :D Our fridge "box" was not in use, actually forgot to ask why. There could be more gym equipments, but it was really clean and fresh so t... | 5.0 | Dear Liisulo, Thank you for your reviewing us here, on TripAdvisor! We are glad to hear that you had a nice stay with us and we appreciate your feedback. Wishing you all the best on your travels and very much looking forward to being of service again soon. Diogo Vieira Front Office Manager |
A beautiful hotel within walking distance of Chicago’s River North, Navy Pier and the Magnificent Mile. Subway stations are nearby for exploring other areas of the city. Overall, great experience at the hotel. The room was comfortable and had great amenities. | 4.0 | Dear Jenna, Thank you so much for reviewing us here, on TripAdvisor! It is so nice to know that you had a great time in Chicago while enjoying our beautiful Hotel EMC2. We are looking forward to your next visit. Diogo Vieira Front Office Manager |
A true autograph collection by Marriott— the hotel has so Much character using the latest technology possible. The staff was very friendly and helpful and the restaurant looked really good. It’s in a very convenient location and within walking distance to most places you want to go to in Chicago | 5.0 | Dear Michelle, Please accept our sincerest thanks for posting this wonderful review on TripAdvisor, giving Hotel EMC2 5 stars. We are especially grateful for the kind words directed at our staff. Here's to many happy returns! Diogo Vieira Front Office Manager |
Great location!! Robots were fun, however, the 2nd night we were there they never brought our requests….but it wasn’t a big deal. Front desk staff was amazing and the hotel was very clean. Had no issues with having to wait for valet to bring our car around. Very cool hotel and would definitely stay again. | 5.0 | Dear Bdjdadjd, Thank you for taking your time to review us here on TripAdvisor! We appreciate your feedback! We are thrilled to read about your great experience at the Hotel EMC2 and do hope that your travels will bring you our way again soon. Diogo Vieira Front Office Manager |
Our stay was absolutely marvelous - Daniel at the front desk was the best when checking us into the hotel. He did a wonderful job explaining the origin of the hotel and how the science was incorporated into the accommodations - the robots, Leo and Cleo were so cool and helpful too :) I wanted to do something special fo... | 5.0 | Dear pierrebthetravele, Thank you so much for taking your time to write this amazing review on TripAdvisor! We love that you loved our beautiful Hotel EMC2! We are are fortunate to have such an incredibly dedicated team of hospitality professionals - and we are very grateful to you for recognizing their wonderful ef... |
Thank you Elizabeth in the dining room - she literally went to floor 3 to get me something when the kitchen was out for my breakfast yesterday. I tipped 50% and on reflection I probably should have tipped her more. Thank you Raquel at the front desk - wonderful service and very kind. I do a ton of work travel and stay ... | 5.0 | Dear Steven, We'd like to express our sincere thanks for your wonderful feedback - especially as it relates to our staff. They really are exceptional, and we are very fortunate to have such a dedicated team of professionals at Hotel EMC2! We are looking forward to your next visit, Diogo Vieira Front Office Manager |
The Albert, at EMC2 hotel in Chicago, was a wonderful dining experience. From the warm welcome.by Jackie, to Maria's exceptional service made our breakfast a great start to our day of exploring Chicago. I recommend the blueberry pacakes with their delicate texture and flavor, and crispy edge that is sure to entice you... | 5.0 | Dear AroundtheWorldin_180, Please accept our sincere thanks for the time you took to go out of your way and mention our crew members by name, we so appreciate the gesture and are delighted to share this with our team! We are genuinely thrilled to know that you had a wonderful experience at our restaurant, The Albert!... |
I really enjoyed my stay here, the staff was so friendly and very attentive. Raquel checked me in and was so helpful. The robots that deliver housekeeping items were cute and definitely different. The area was pretty quiet and felt removed from the downtown/River North location but still close enough to walk for shoppi... | 5.0 | Dear Mc Murphy, We'd like to express our sincerest thanks to you for taking the time to review our hotel on TripAdvisor! It is great to read that you found our accommodations comfortable and, that you enjoyed our very unique design as well as our robots. More rewarding yet is your comment about our staff! We are all ... |
Very much enjoyed this unique hotel. Clean, great view, and outstanding guest service. Daniel, Kyle, and Diego especially went out of their way to make sure our stay was memorable and fun. We had a great time here and would definitely stay again! | 5.0 | Dear Marisa, I was happy to hear that you had an amazing experience at Hotel EMC2! We'd like to thank you for posting your review on Tripadvisor and express our gratitude for taking the time to acknowledge our super friendly staff! We are looking forward to seeing you again when your travels bring you back to Chicag... |
Serviceable, yet pricey. Out of date gym, no coffee in lobby and they do not clean your room unless you specifically request it which you don’t know when you check in on the app unless you read the fine print email. Bonvoy regulars should avoid this hotel, not really sure what justifies the stay. | 2.0 | Dear Andrew K Thank you for staying with us, and my sincere apologies that we did not meet your expectations on this visit. I completely understand your frustration regarding daily housekeeping service and we need to do a better job of communicating with you that housekeeping service is based on request during the ... |
The staff is first rate. The robots are fun. The room/bed is very comfortable ! The location was perfect for shopping and food. I would definitely stay here again next time in town. The bar next door is nice for a drink - not much in the way of bar food but I understand they are expanding their food service soon. ... | 5.0 | No Exist |
I liked the quirky qualities. The room is stylish and clean. The bar was nice. I like dark and cozy. IM SERIOUSLY PISSED THOUGH!! A week later I still have a 195 $ and 295 $ hold on my card. It was a hotels tonight free night but a week. ? I think management has some work to do. | 3.0 | Good Afternoon Taya R: Thank you for staying with us, and we are happy that you liked the unique qualities of Hotel EMC2. We would like to resolve the billing discrepancies that you mentioned in the review. We sent you a message via TripAdvisor to connect directly with you as we were unable to find a reservation... |
Kitchen not operational. Only place to eat late at night, late travel- is a pub- fried food. I don't want beef jerky sent to me by a tincan robot. LOUSY. Have to wait 30 minutes to get a receipt sent to me. WIll never stay at this placea again. | 1.0 | Dear Traveler4005: Thank you for staying with us and my apologies that we did not meet your expectations on your recent visit. I would like to connect with you to discuss your stay, and I sent you a message via Tripadvisor. |
It is a Marriott that tries to be edgy and quirky, with unusual decor (that is not particularly easy on the eyes), science-themed art, and robots. I think Marriott over-invested in trying to hip, but under-invested in customer service and comfort. Those are always more important. It wasn’t bad. Bed very comfortable. Lo... | 3.0 | Good morning JJexplorer, Thank you for staying with us. We truly appreciate your feedback and would like to apologize for any inconvenience you experienced throughout your stay, especially with your requests not being appropriately met. I have made sure to share your feedback with the appropriate departments. If your ... |
Horrible customer service. Watch out for Cooper at the front desk. He is rude, disrespectful and taunted and antagonized myself and my husband after an interaction we had with him while we were trying to resolve the issue with the front desk manager. The most amazing part about it was he acted like that in front of his... | 1.0 | Good Morning Ms. Anderson: Thank you for staying with us, and our sincere apologies that the current City of Chicago indoor masking guidance negatively impacted your experience with a team member at the front desk. Our front office manager informed us that you had the opportunity to connect yesterday, and you were abl... |
Nice hotel in a central downtown area - within a 10-30 minute walk to just about everything you'll want to do downtown. Not as nice as River North, but very reasonably priced by comparison. Room was nice and clean and of average size. As mentioned by others, the shower is in the center of the room and is glass. T... | 3.0 | Good Evening Mr. Bigdaddy1000: Thank you for staying with us and my sincere apologies that our food and beverage program did not meet your expectations. During your visit, we were transitioning chefs. I completely agree that they pandemic has impacted businesses differently. If you visit us moving forward, we wi... |
Hotel EMC2 went above and beyond to provide great service to me. Erika from management was so kind. I loved the robes there so much that I reached out and I bought one that she shipped one to me that I couldn't buy online anywhere else! Very modern, tech forward and fun, swanky hotel that I would surely revisit. Thanks... | 5.0 | No Exist |
We stopped by at a last minute decision, hoping to experience the open spa bathroom from floor to ceiling and the room we got did not have the open spa bathroom as displayed. The room we got is across from the elevators which is probably why bathroom design may be different as well as structure of building. Quite unf... | 4.0 | No Exist |
Unless you travel alone. You should consider this hotel, because the bathroom is a voyeur style, it does not have privacy, you must take the bath in front of everyone, it has nothing elegant or modern, it is more of a cheap style to save money and gain space in the room. | 2.0 | Thank you for your recent stay with us and this review elskate. We do apologize if the room style wasn't your preference. Our bathroom does have a voyeur design style, but each room is equipped with a designer privacy curtain that does cover the entire bathroom and shower for privacy reasons. We do apologize once again... |
We stayed here 4 nights, the whole hotel is dark. Rooms not that big but with a terrible vieuw , a dirty wall. Staff is not helpfull if you arrive with many luggage. Should train the staff in client service. Location is very good but totally overpriced hotel | 3.0 | Dear Malineephuket: Thank you for staying with us, and my sincere apologies that we did not meet your expectations. We have used your feedback to improve our service. If your travels bring you back to Chicago, I hope you give us another opportunity. |
This is a worthwhile hotel for your stay in Chicago, for a number of reasons. First, the central location is excellent. The Magnificent Mile (including the very worthwhile Starbucks Reserve Roastery) are just a few blocks away. In the other direction, you're only a few blocks from the lakefront and Navy Pier. All o... | 4.0 | No Exist |
This is my third visit to Chicago for business and this was an awesome experience!! The hotel is swanky and cool and comfortable! The only thing better then the amenities are the hospitality and customer service! Completely delightful and remarkable! I will remember this stay for years to come:) | 5.0 | No Exist |
If I could give this hotel 10 stars I would. When we first got there the room wasn’t not ready but that was fine we did arrive earlier than planned. But they staff was friendly and helpful and we were able to leave our bags their until the room was ready and while we grabbed a late lunch. Once we got back to the hotel... | 5.0 | No Exist |
Just spent a week here for a family Chicago vacation. The rooms were really nice. Good size rooms. Beds were really comfortable. Our kids loved the unique touches around the hotel from the iPhone gramophone speaker in the rooms to the robots that bring stuff to your rooms. My little son loved Cleo/Leo and made us order... | 5.0 | No Exist |
If you are visiting Chicago downtown, the EMC2 is your hotel! We stayed on the 21st floor in a King Room and were pleased with our visit. The staff was always friendly and helpful. The rooms were tidy and clean. If you need towels, tissues or anything else, you can simply ask Alexa (amazon echo dot in each room). Cleo ... | 5.0 | No Exist |
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