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Great rooms but horrific service. Didn’t change my towels on a 5 day stay after repeat requests. Other requests were just never answered. Awful. And the man at the front desk is just mean. No way I’d stay here again. Just utterly laughable service. | 2.0 | Good Evening Mr. Johnnyyeahyeah: Thank you for staying with us, and my sincere apologies that we did not meet your expectations on your recent visit to Hotel EMC2. I would love the opportunity to speak with you regarding the stay. I have sent you a private message and hope to connect with you. |
Daniel and Hailey went out of their way to make me and my friends stay the best it could be. They were so fun and positive and I really enjoyed interacting with them. The room was very clean and the beds were incredible! Overall one of the best stays I’ve had at a hotel!! | 5.0 | No Exist |
Visited over July 4 weekend with the Mrs and two older kids. We love Autograph Collection properties, and while this one is probably best for couples, we made it work for the family. Location is perfect, steps from Michigan Ave with great views from the 22nd floor. Breakfast at the Albert was top notch, but the bar clo... | 4.0 | No Exist |
We come to Chicago a couple times a year and stay at many different places. This hotel ranks at the top. The location is great,the front desk are very helpful and always friendly. Edgar went out of his way to welcome us and give us great tips for breakfast. Our flight go in early and he was kind enough to get us a room... | 5.0 | No Exist |
The room is lovely and comfortable, but it is poorly equipped, and service is sketchy. We had to ask twice to have coffee cups sent up to the room so that we could use the coffee maker, and then also had to for enough caffeinated pods for both of us. No sanitizer in the room, guess you need to ask for it. | 3.0 | No Exist |
We booked a weekend away in Chicago and found this hotel was well located and looked really cool. We were quite happy with this hotel. It was a cool theme and the employees were very nice, we easily got into our rooms a bit early and they were very cool and comfortable. The little funky touches like the robots were ... | 5.0 | No Exist |
First things first, the location is perfect! You’re walking distance from great food, and for my ladies GREAT SHOPPING area! This wasn’t my first time staying here, but the staff showed out this time! Cooper assisted me with checking in! I arrived before the checkin time, expecting just to drop my bags off.....but, my ... | 5.0 | No Exist |
We had an amazing stay. We loved having Alexa in the room and enjoyed Leo and Cleo delivering small things to our room. The hotel has an exquisite design, the room is outstanding with a great shower and very comfortable bed. As there wasn't breakfast service due to the Covid restrictions we ordered room service whic... | 5.0 | No Exist |
My husband and I stayed yesterday evening and I have to say that this hotel has it all! The entire hotel is beautifully themed, tastefully decorated, and no attention to detail was missed including in regards to cleanliness and COVID precautions. We were greeted by an absolutely amazing and professional front desk host... | 5.0 | No Exist |
I was very happy with the hotel. The room is very clean and comfortable. It’s in a great location and the parking garage was super easy. The robots were a blast and so funny. The hotel was very quiet. My only complaint and this is really just a comment is that I’m a Marriott gold member and I can’t remember the last ti... | 5.0 | No Exist |
It's a nice enough hotel (I had stayed here a couple of weeks before), but I was turned away when I arrived at 10pm after making reservations on my most recent visit, despite being a Marriott Titanium Elite member with a credit card on file, because their chip and pin system couldn't process my credit card. I also trie... | 1.0 | Dear jessesA2387KA: Thank you for bringing your arrival experience to our attention. Our hotel uses a Chip and Pin device from Freedom Pay as it provides industry standard security for our guests and hotel. We are unable to determine why your credit card would require a pin punched into the payment processor. T... |
We have stayed at EMC2 3 times in the last year and absolutely loved it each time! We would go as far as saying that it’s been the best city hotel we’ve stayed at in recent memory and would also add it to our top 10 list. EMC2 is close to everything but away from the noise too in downtown Chicago’s core. We found EMC... | 5.0 | No Exist |
My husband and I had to make a last minute trip to Chicago during the Covid Pandemic. Our son was at Northwestern Medical center and we needed a location nearby to the hospital. This hotel is very close to the hospital and walking distance to restaurants, coffee shops etc. We asked for an upgraded room with city view, ... | 5.0 | No Exist |
The EMC2 is probably the "nicest" hotel I've ever stayed in. Every detail in the room was thought-out very clearly and had a steampunk/science theme unlike anything I've seen. I loved the phone amplifier that allows you to play music from your phone over what looks like an old-school phonograph. The room also has Alexa... | 5.0 | No Exist |
For a one night stay in the middle of the Corona Lockdown, we booked the EMC2 Hotel in Chicago. The Service was very limited - for example even the booked breakfast wasn't offered, the terrace wasn't open and we had to wait quite some time till the room was ready. But the hotel is very beautifuled designed, the rooms... | 4.0 | No Exist |
I really liked the hotel and enjoyed my stay there. I was traveling during the Coronavirus Pandemic, so the hotel was pretty empty, and all its facilities were closed. The hotel’s location is great! I personally find it perfectly located. It is a few blocks away from Lake Michigan (& Navy Pier), very close to the Gold ... | 5.0 | No Exist |
DO NOT STAY HERE... I stayed here recently and the rooms were dirty, they had guests filming a rap video in several rooms during a pandemic, and the staff, Dominique and Omar showed me dirty rooms as sleeping options and mischarged me because they didn’t know the points value of the own hotel, which is 35,000 NOT 45,00... | 1.0 | No Exist |
I had a single night stay at this property which was recommended by a colleague. Staff was very friendly and helpful. I liked the industrial style and the science aspects of the interior. The room was relatively small, that is why I recommend this hotel for short stays, but I most likely would not choose it for trips b... | 5.0 | No Exist |
My better half and I made a trip out to Chicago over xmas to visit her grandmother. We stayed at a Comfort Inn in Joliet for the first couple of days, and hung out in Chicago proper for the next two. Honestly, the Comfort Inn was a better value. Obviously with hotels in the middle of the city you're paying a premium f... | 3.0 | Hello benK8509QC, Thank you for taking the time to rate and review our property. I am delighted that you found our rooms to be gorgeous, however I am disheartened that you did not completely enjoy your time with us. Here at Hotel EMC2, we pride ourselves on a seamless guest experience, so I am sorry to know that we mi... |
I am the highest level on the Bonvoy Program at Marriott and I had to first explain the benefits when I check in. Then they me a low floor, I asked for a higher floor and they stated let me check everything is sold out. Let me move things around and I can get you a higher. Nothing was moved is was just bull. The bed i... | 3.0 | Hello rfk312, Thank you for taking the time to share your feedback regarding your recent stay with us at Hotel EMC2. I am disheartened to know that you did not completely enjoy your time here with us. We pride ourselves on a seamless guest experience, so I am sorry to know that we fell short this time. We always do ou... |
Hotel EMC2 served as the perfect location for our groups weekend in the city! The location was ideal, walking distance to anything we needed! The rooms we lovely, clean and incredibly unique while the entire design, look and feel of the hotel was equally intriguing. Very creative yet comfortable and welcoming design... | 5.0 | No Exist |
This is my fourth time staying at EMC2 on business and its a easy decision even with all the great hotel choices in Chicago. I love the location - convenient and surrounded by great food choice and shopping (if you have time). The rooms are modern and sleek and has that boutique hotel feel. Its a matter of preferenc... | 5.0 | No Exist |
The emphasis on design in this hotel is a home run. The spaces are all phenomenal - from the lobby (it's small to non-existent), to the restaurant and bar to the room. I had a double queen room and it was stunningly designed with lots of whimsical touches and finishes and a shower that has to be seen. The hotel is sp... | 4.0 | No Exist |
I had a quick job in Chicago, wanted to stay somewhere new. I was not disappointed! No pool or hot tub however. The room was great, had my name on the TV as I walked in. Very clean, very unique. Great location. I highly recommend staying here. | 5.0 | No Exist |
I initially provided a review back in June 2018 with 4 stars, and I figured an updated review was past due, considering this hotel has been my home away from home for the last 2 years (I literally stay here every week!). EMC2 is a very unique and modern hotel - contemporary decor, robots, a very cool ambiance. Highlig... | 5.0 | No Exist |
Hotel EMC2 was a true treat to stay at! It is situated perfectly just off of "Magnificent Mile". Because it is located on a side street its not very busy and loud! The hotel bar is wonderful also, with a very sleek and cool vibe! The entire hotel has so many features that are truly impressive! I would highly recommend ... | 5.0 | No Exist |
Arrived at the hotel for 4 day trip, On arrival staff were friendly and helpful and made it easy to check in, We had room 1103, great room spacious and very clean too, made up cleaned every day , never used the restaurant so cannot comment on that !! Hotel was fantastic in general, and location too also great, We done ... | 4.0 | No Exist |
My wife and I spent 2 nights here in December and we absolutely loved the property. While it's Marriott owned, it's more of a boutique hotel perfectly located in Chicago. It's in the right area and on a 'quieter' street but you can walk to the tourist locations if that's what interest you. The hotel centers around ... | 5.0 | Hello 581anishs, Thank you for such a wonderfully thoughtful review. I am so happy to know that you enjoyed your time here. The robots are truly a sight to be seen! I am thrilled to know that you enjoyed seeing them hard at work. I hope you have the chance to come back soon and see us again. We will look forward to we... |
I was at 74 nights for 2019, so my girlfriend and I decided to be tourists in our own city and stay a night at Hotel EMC2 to renew titanium for 2020. I haven’t stayed at many Autograph Collection hotels, but I will be going forward! There was so much about the hotel that was unique and made the night memorable. Leo ... | 5.0 | Hi bpeterson591, Thank you for such a thoughtful review! We apprecaite your loyalty to Marriott and we are delighted that we were able to bring the Autograph Brand to life for you! Leo and Cleo are so fun to see in action, even if it's just the two of them finding their way around each other. I am glad you enjoyed tha... |
From the time I arrived at the front desk I was greeted with a smile from Michael (whom I might add was excellent in assisting me ) he was very helpful also patient. He left a very lasting impression. | 5.0 | Hi tempesttk, Thank you for such a wonderful review. We are so happy to know that it was the best stay ever! Michael is so wonderful, I am delighted that you found him welcoming upon your arrival. I have shared your kind words with Michael and the team! We hope that your travels bring you back to Chicago soon! We will... |
Walking in is like being in the library of an old mansion, but then having a robot butler show up. The rooms have an early tech look for a modern tech world (phonograph speaker, but for your smart phone). Perfect location in the city to see everything. Dominique was absolutely wonderful. She saw us admiring everyth... | 5.0 | Hello jfhspc, Thank you for such a fantastic review! I am thrilled to know you enjoyed your visit to our "time warp" hotel! I have shared your kind words with the team. We hope that you have the chance to come back again soon to see us and the robots. We will look forward to the chance to serve you again soon! All th... |
From check in, to the room, to the restaurant, to the robot mascots, this hotel hits it out of the park. I fell in love with the reception and restaurant area that look like an old library. We also loved the brushed metal accents in the hotel rooms, and the robots that deliver towels, cookies, and anything else you req... | 5.0 | Hi amandalou3333, Thank you for such a lovely review! I am so happy that you had such a seamless experience with us. You are right, we have such a wonderful location- walking distance to anything! Yes, the robots are so fun to see in action! I hope you have the chance to come back again soon to see us, we will look fo... |
I travel on business a lot and have been to many hotels. Hotel EMC2 will ALWAYS stand out as one of the most intriguing, interesting hotels and one that I will be back to. I have told EVERYONE I know about this hotel...from the rooms...to CLEO (the robot) who delivers room service to the amazing design of the hotel. ... | 5.0 | Hello TammyM2677, Thank you for the wonderful review! We are so happy that we wowed you during your visit. It sounds like you were able to take it all in while you were visiting. We hope that you are able to come back again soon to see us! We will look forward to welcoming you back! All the Best, Bridget |
The EMC2 truly is where Art and Science meet. The staff is warm and welcoming and everything from the lobby to our room was absolutely picture perfect. This is the first hotel I think of when I stay in Chicago and I will continue to come back again and again. 5 stars! | 5.0 | Hello Ohrichi, Thank you for taking the time to write such a thoughtful review. I am so happy that you found our team to be warm and welcoming! That is exactly what we strive for. I hope you have the chance to come back and visit us again soon. We will look forward to the chance to serve you again! All the Best, Brid... |
This is a hip hotel in an excellent location near Mag Mile. The rooms are on the small side, however the design is fantastic. Call the reception desk for a toothbrush or similar, and a friendly robot, Cleo or Leo, will bring it to your door. However he/she isn't able to bring a second robe which would be nice if the ro... | 5.0 | Hello travelpr0123, Thank you for taking the time to write such a thoughtful review of our property. I am delighted that you enjoyed your stay and interactions with our robots and human team members! We hope you have the chance to come back to visit us again soon! All the Best, Bridget |
Hotel is amazing! I came for 1 night; Business and will return with my kids to show them how my items were delivered! Also being able to check in before noon with no hesitations is a plus. They know how to treat platinum members. | 5.0 | Hi Tracyabsolute, Thank you for such an excellent review! I am so happy that you enjoyed your business stay with us. We will be so excited to welcome you and your children to meet Leo & Cleo. They are our most popular employees. We do our best to wow our loyal customers. We can't wait to see you again soon! Best Rega... |
Part of Marriott Hotels, this is a cool hotel in downtown Chicago - rooms are a good size, good restaurant/bar in lobby (Albert - named after Einstein). Robots deliver small items to you in your room (that was a first)! Friendly staff. | 4.0 | Hello Dana A, Thank you for taking the time to rate and review our hotel. We are so happy you enjoyed your stay with us. I have shared your kind words with our team. I hope that you have the chance to come back to visit us again soon! We will look forward to the chance to serve you again. All the Best, Bridget |
Booked this hotel because I knew my boyfriend would love the modern and sexy science themed boutique hotel. We stayed the weekend the staff was friendly and warm and welcoming. We had a king sized room beautiful touches from a jazzy sexy vibe to a artistic touches. We didn’t have a chance to use the room service robots... | 4.0 | Hello Marquita G, Thank you for taking the time to rate and review our hotel! I am so glad that you enjoy your time with us. You are right, we are not like most other places. I am delighted to know that worked well for you! We hope that you have the chance to come back again soon to see us. We will look forward to the... |
Great hotel! Super interesting art all around, nice comfortable bed, and friendly staff. The robot for room service is different and added to the eclectic atmosphere. The shower in the room provided a different type of room experience for my husband and I (good for couples- not for families). It does have a curtain on ... | 5.0 | Hello M3Mom, Thank you for taking the time to rate and review our property. I am so happy that you enjoyed our art, bed, and staff! Of course the robots are always a fun bonus. You are right, we are in a great location. I hope you have the chance to come back and visit us again soon. We will look forward to the chance... |
I stayed here on business and passed on the convention hotel The Hyatt Regency on Wacker Drive. Best choice I ever made. The hotel is about a 10 minute walk to the Hyatt, and is about 2 blocks off Michigan Ave where all the shops are located. Could not be more conveniently located. Try and get a room above the 5th flo... | 5.0 | Hello drgreatoe, Thank you for such a wonderful review. We apprecaite you taking the time to give us a great rating. I am glad you enjoyed our sound amplifier! Sometimes you have to go back to what always works. I hope you have the chance to come back and visit us the next time you are in Chicago. We will look forward... |
I travel 60+ nights per year and my quick stay at Hotel EMC2 for a one night business trip was easily the best of the year. The room was refreshingly different with dramatic artwork, interesting (and comfortable) furniture, grand windows, and convenient accessories throughout. So many hotels just offer a box with a ge... | 5.0 | Hello cb4444, Thank you for such a great review! I am so delighted you found our hotel to be refreshingly different! It sounds like everything suited you well at Hotel EMC2. We hope that you continue to come visit us here. Everything we do is aimed at your happiness, so I am thrilled to know we hit the mark. We look f... |
The story at EMC2 is science and taking what is normal and making it crazy special. Extra towels were brought to your room by robots! The shower is in the center of the room with three glass walls. Lots of fascinating interiors around every corner. A fun place to stay at the heart of the Magnificent Mile. | 4.0 | Hello Bill W, Thank you for taking the time to rate and review our hotel. I am so happy that you enjoyed the design of our hotel. You are right- it is not your typical hotel! I am delighted it worked for you. We hope that you have the chance to come back and visit us again when your travels bring you back to Chicago! ... |
Talk about a trendy hotel, ideally located with amazing staff! We enjoyed six nights recently, staying for the Chicago Marathon. I wanted a nearby hotel where I could walk to/from Grant Park as this is where the marathon starts and finishes. It's also conveniently located to CTA stations, Michigan Avenue, numerous r... | 5.0 | Hello Keith R, Thank you for taking the time to rate and review our hotel! I am so happy that you enjoyed your six night stay with us. We appreciate the kind words. It sounds like you were able to take it all in while you were here with us. We hope you have the chance to come back again soon to see us, we will look fo... |
The Robots and the room design were definitely the coolest parts. We were in a pretty great location being able to walk to places nearby including an awesome donut shop. Valet was awesome, Daniel Minimah raised the bar in service, so nice, patient, and helpful. Overall a great experience with the entire staff. | 5.0 | Hi TheGameSnake, Thank you for taking the time to rate and review our hotel. I am so happy that you enjoyed the hotel and the guest service. We hope that you have the chance to come back and visit us again soon, we will look forward to welcoming you back. All the Best, Bridget |
I had done my research. I was so excited to spend one night with my fiancé in a downtown hotel before meeting up with the family at an AirBnB outside of town. So after much research I decided on EMC2. What a mistake. I am Marriott gold member. No mention of that at check in or ever. In fact, the woman who checked us in... | 1.0 | Hello heatherg792, Thank you for taking the time to rate and review our property. I am so sorry to know that you did not enjoy your time with us. I understand how you must have been feeling after long travels and be unable to check into your hotel room early. I will use your candid feedback with my team so we can impr... |
This was my first time staying in one of Marriott’s Autograph Collection properties. I learned that each property is guided by a theme. The EMC2, at the edge of Magnificent Mile, is focused on science and Math. The hotel’s location is fantastic. Surrounded by restaurants and close to many of Chicago’s exquisite lan... | 5.0 | Hello theorangetraveler, Thank you for your wonderful review! I am so happy that you enjoyed your stay here with us. It sounds like you were able to connect effortlessly to our technology! That makes us so happy. Please note the human counterparts are always happy to serve as well! We hope you have the chance to come ... |
As a Marriott Ambassador member I am now used to not getting too many upgrades in hotels in north America. For some reason hotel staff thinks that the empty hotel suite that they dont give to a top tier member like me, is money saved. Contrast that with hotels in Asia who will give a suite upgrade more times than not. ... | 2.0 | Hello VCG, Thank you for taking the time to provide us feedback of your stay here. I am disheartened that you did not enjoy your stay with us and I am sorry to know that your air conditioning did not function properly. You're right, the air not working would make for an uncomfortable night sleep. I understand why you ... |
Yes, the autograph collection hotels all try to be a bit different and most I have stayed in are smaller and don’t have the suites or some of the amenities that I would get at a Marriott or Renaissance, Ritz etc. I found the hotel to be fun and discovered little things like the tube light in the bathroom, an old schoo... | 5.0 | Hello ccriderYVR, Thank you for taking the time to rate and review our hotel. I am so happy you found the team to be friendly and our bar to be cool! It sounds like you were able to take it all in while you were here. We hope you have the chance to come back and see us again soon! We will look forward to welcoming you... |
I really enjoyed my stay at the Hotel EMC2, but there were a couple of service lapses. First, the good - the location is unparalleled, in the heart of the Magnificent Mile area. The room was nice and new, though it was a little small and the view was lacking (it was of another building across an alleyway). The "art and... | 4.0 | Hello Seattleite83, Thank you for taking the time to rate and review our hotel. I am sorry to know that your light-bulb was not repaired when you asked about it. Here at Hotel EMC2 we pride ourselves on seamless guest interactions, so I am sorry to know we fell short. I hope you have the chance to give us another try ... |
This hotel is just silly. Although I like modern hotels, this one seems like a parody of a modern hotel. I think the concept is “where art meets tech” or some such balderdash. When you walk into the room your eye is quickly drawn to the glass-encased shower, which is right-smack in the middle of the room, separating... | 3.0 | Hi Alice M, Thank you for taking the time to rate and review our property. I am disheartened to know that you did not completely enjoy your time here at Hotel EMC2. You are right, our rooms are a bit out of the ordinary. I am sorry to know they did not work for you. I am happy to know that you found the Albert, our re... |
Excellent location just on the edge of Magnificent Mile. The design is quirky and modern. Each room has an Alexa, and there are robot “butlers” to deliver any necessities you order to the room. The TV is a smart TV that is linked to Netflix and YouTube. There are plenty of USB plugs around the room so no more fighting ... | 5.0 | Hi FredYin, Thank you for the wonderful review. I am so happy that you enjoyed our quirky and modern design. We hope you have the chance to come back and see us very soon! We will look forward to the chance to serve you again! All the Best, Bridget |
This hotel has a great modern look, but what is truly amazing is the level of useful technology! I am big into science and technology, so this hotel was astounding! My partner was also impressed and enjoy all the features too. There are Pictures that change, room service robots and advance lighting controls. All this t... | 5.0 | Hi Dustin L, Thank you for taking the time to rate and review our hotel! I am thrilled to know you enjoyed your time with us and that Edy was able to make it better. We appreciate the kind words. We hope you have the chance to come back and visit us again soon! All the Best, Bridget |
We stayed here for 5 nights for my fiancé’s birthday and a mini vacation. The hotel staff was very nice and the rooms were pretty cool. They could use more regular lighting as it gets a little dark and night club feeling. The closet is behind the curtains!!! Took me a few days to find it finally. Other than this the b... | 4.0 | Hello amanda b, Thank you for taking the time to rate and review our property. I am glad that you enjoyed our team members and rooms. I have shared your kind words with the rest of the team. I am sorry to hear that we did not properly fulfill your request for the amenity to be sent at the time you desired. I understan... |
Will keep this as brief and informative as possible. Stayed here at least 6 or 7 times in 6 or 7 different rooms. Pros: -Newish Hotel -Aesthetically pleasing -Nice staff and GM (they try) -Bed is comfortable although pillows are too soft. -Good location Cons: -Very poor water pressure (even below other eco friend... | 3.0 | Hello michaelbV6235XJ, Thank you for taking the time to rate and review our property. I am disheartened to know that we have been unable to wow you during your visits. I understand how important it is to feel comfortable when traveling away from home. Here at Hotel EMC2, we pride ourselves on a seamless guest experien... |
My daughter and I stayed here for an overnight shopping trip. We were greeted warmly at check in. We were assigned a room on the 14th floor right across from the elevator. My preferences on my Bonvoy account are a high floor and not near the elevator. Our room was a handicapped accessible room. Not an issue except when... | 4.0 | Hello chinderliter72, Thank you for taking the time to rate and review our hotel. I glad to know that you were greeted warmly upon arrival. Though I am sorry to hear that your room was placed near the elevator. I understand how important it is to have a nice, quiet room when traveling away from home. Here at Hotel EMC... |
I chose this hotel based on the location (close to the lake & Rush Street). I was only staying one night so decided to chose and Autograph hotel. There is nothing really interesting or special to be seen from the entrance or lobby when you check in but the rooms have an interesting design. Very comfortable, practical ... | 5.0 | Hello Neil M, Thank you for taking the time to write such a wonderful review of our hotel! I am delighted to know that you enjoyed your time with us. I have shared your kind words with the team. You are right- we are in a great location for walking around Chicago. I am delighted to know it suited you! We hope that you... |
Great hotel, super cool design. Very tech friendly. Robots to deliver amenities. Friendly staff and easy check- in. Amazon Alexa in room. Beautiful bathroom with rain shower and handheld shower. Very clean. Comfortable bed | 5.0 | Hello KevinDivr, Thank you for taking the time to rate and review our property. I am thrilled to know that you enjoyed our design and team (including the robots!) I have shared your kind words with the team. We will look forward to the chance to welcome you back again soon! Sincerely, Bridget |
Fantastic hotel! The atmosphere of the hotel was incredible throughout and had a very industrial chic feel to it. Upon arriving we received a very warm greeting by the front desk staff. They made the check in process effortless and we were up to our room in no time. The rooms were spacious and the decor matched the ind... | 5.0 | Hello phantom1020, Thank you for such a great review! I am thrilled to know you enjoyed our space and team! Everything we do is aimed at your happiness, and I have shared your kind words with the team. We hope that you have the chance to come back and visit us again very soon! We will look forward to the chance to ser... |
This was our first stay at Hotel EMC2. The decor was a welcomed change and Cleo and Leo were something that we had never seen before. Our server in the onsite restaurant Albert was also very attentive and professional. | 4.0 | Hello GreatTraveltime, Thank you for taking the time to rate and review our hotel! I am so happy that you enjoyed your service in the Albert, I will share you kind feedback! I hope you had the chance to have Leo or Cleo bring you something to your room- they are so fun to see in action! We hope that we have the chance... |
Loved it! Everyone was absolutely great and the hotel was a work of art. The albert was a really delicious experience and I thought that the added treat of the Leo and Cleo robots were something really special for the kids. The room also had a really neat digital tablet that I haven't seen before - cool stuff. | 5.0 | Hello ScottClemen3! Thank for such a great review! I am delighted to know that you enjoyed your time here and found our hotel to be a "work of art"! Leo & Cleo are some of our most popular team members, we are happy that your children enjoyed them as well. We will look forward to the chance to serve you again soon! A... |
The EMC2, 228 E. Ontario Street, Chicago, is a captivating hotel that embraces aspects of science, art and technology. The entire skin of the establishment (eatery, lobby and hallways) is coated with pieces from local artists and exhibits of science-based artifacts and high-tech appliances. The seriousness of Einsteins... | 4.0 | Hello Room-in-my-suitcase, Thank you for taking the time to write such a wonderfully thoughtful review of our hotel. I am delighted that you enjoyed the various aspects of our property including our robots and service from the team. You are right- the design of the hotel is truly beautiful, I am happy to hear you like... |
I have a boss who travels for business...a lot. He is in and out of cookie cutter hotels everywhere, and, if truth be told, it gets a bit old. Then, we stumbled across the EMC2 on his last trip to Chicago.What a pleasant break from the hum-drum of the usual hotel experience. When was the last time a stay at a hotel ma... | 4.0 | Hi Jill J, Thank you for taking the time to rate and review our property. We are so happy to be your hotel of choice! We are anything but cookie cutter so I am delighted that our property brightened up your work week! Everything we do is aimed at your happiness, so we are all thrilled to know we hit the mark. We look ... |
This is the coolest, quirkiest and the most unique hotel we have ever stayed in. The mix of science and technology was amazing. The front desk staff were so pleasant - we especially had a wonderful experience with Derek. He really made sure our stay was very pleasant and enjoyable. Their robots Cleo/Leo were so much fu... | 5.0 | Hello condetraveler, Thank you for such a wonderful review! I have shared your feed back with the whole team, Derek (and Leo & Cleo) included! We strive to make all our guests happy, so I am delighted to know that we hit the mark! Yes, the Marriott Autograph Collection is a fantastic selection of hotels throughout the... |
Amazing place to stay . everything is near by able to walk anywhere in downtown. This is not your typical room all the tech gadgets is great. Cleo and Leo are amazing also. Rooms are great and clean ... Dint get a chance to try the restaurant maybe next time If you need a place in downtown chicago would recommend thi... | 5.0 | Hello gprodrig, Thanks for the amazing review! I am so happy that you enjoyed our location and rooms. Leo & Cleo are so fun to see in action, I am glad you think so too! We hope that you continue to choose Hotel EMC2 when your travels bring you back to Chicago. We will look forward to welcoming you back! All the Best... |
This was a great hotel that was close to everything. I go to Chicago 1-3 times a year and I rarely stay at the same hotel but this is going to be my go-to hotel in the future- no question! I also travel around the world for work and this hotel ranks with some of my favorites. The bed is really comfortable- I slept ... | 5.0 | Hello alel_stl, Thanks for the wonderful rating and review! I am so happy that you enjoyed your stay with us. It sounds like you were able to take it all in while you were here with us. We are delighted to be your go-to hotel in Chicago. We will look forward to the chance to serve you again! |
I would like to start with positive comments. 1.Very well situated, you can go nearly everywhere on foot. 2.The design is interesting even though compared to other Autograph hotels maybe is less sophisticated. 3. Beds are comfortable. Now why I reffer to my experience as disappointing. 1. Some of the reception st... | 3.0 | Hello yilar, Thank you for taking the time to rate and review our property. I am disheartened to know that our front desk team did not properly greet you when you were coming and going from the hotel. Here at Hotel EMC2 we pride ourselves on a welcoming all our guests, so I am sorry we fell short. I have also shared y... |
As most reviewers have said this is a nice modern hotel in a great location. Let’s start with the pros: Staff great especially the woman who served us in the restaurant every morning Location Bed Tolietries Robots making deliveries Modern cool unique - has character Issues: Elevators can take a long time Hard ... | 4.0 | Hello Bayareagrl, Thanks for taking the time to rate and review our property! I am so happy to know that you enjoyed our team, location and robots. They are so fun to see in action! I understand your frustration with the wait time for elevators and key issues. I have shared your feedback with all of the teams in so we... |
This hotel was AMAZING!!! From Tamika at the front desk with info on where to go and what to do, from Cory at the front door always smiling and inviting and from Charise taking care of our wants and needs! Definitely will recommend and book again when in Chicago! We were in room 909 which was spacious! The shower is wo... | 5.0 | Hello Monica T, Thank you for such a great review! I have shared your kind works with Tamika, Cory and Charisse! We are delighted that they made your stay more memorable. Everything we do is aimed at your happiness, so I am delighted to know we hit the mark. I hope you continue to choose Hotel EMC2 when your travels b... |
I have lived in many hotels so far but this one was so far the best hotel room. The hotel says it's designed in a way where Art means Science which is perfectly stated. This hotel is so technologically advanced. There are robots to cater to room service which is the highlight of this hotel , when the robot comes , the ... | 5.0 | Hello Wanderlust2906, Thank you for taking the time rate & review our hotel! I am so happy that your room at Hotel EMC2 was the best one yet! How exciting! It sounds like you were able to take it all in while you were with us.Leo & Cleo are our most popular team members! We hope that you have the chance to come back a... |
We had the pleasure of staying at EMC2 on a Saturday night, and were we ever pleased with our stay. Check-in was efficient, quick and courteous. Clever elevators are directed to the floor you wish to visit before even stepping on board. Rooms are decorated with a early 20th century science lab approach, lots of polishe... | 5.0 | Hi Kevin O, Thank for such a great review! I am delighted to know that you found the team to be courteous and efficient! It sounds like you were able to take it all in while you were with us. Leo & Cleo are always our most popular team members, we are thrilled you enjoyed that during you visit to us. We hope that you ... |
We enjoyed our stay at Hotel EMC2. It was a nice hotel and got the job done for what was needed. I would stay again. Only complaint I would have is that my girlfriend called and asked to see if they can put up decorations for my birthday before our arrival. She confirmed this with them multiple times but they failed to... | 4.0 | Hi Michael M, Thank you for taking the time to rate and review your stay with us! I am disheartened to know that we did not arrange the surprise properly. I will be looking into this matter further to ensure we don't miss something special like this again. Everything we do is aimed at your happiness, so I am sorry we ... |
First stay for us at an Autograph Collection hotel. The hotel lived up to its expectation as an artsy property right in the heart of the city. Location wise, this hotel is walking distance to most sightseeing spots. The lobby is smaller than what you may expect from the photos. Check in and check out was smooth and we ... | 5.0 | Hello 19sriramg, Thank you for taking the time to write such a thoughtful review of your stay with us. I am happy that you found your check in and out to be smooth. The amplifier in the room is one of my favorite features, I am delighted to know you enjoyed it as well! Simple and elegant! I hope you have the chance to... |
We only stayed at the EMC2 hotel for one night (July 3rd) and picked it because of the bargain price that night (we were on our way back from Cincinnati to Milwaukee). I would probably rate it higher given a longer stay -- one night is not much of a sample size but this is a terrific boutique hotel in a great Streeterv... | 4.0 | Hello dseesel, Thank you for taking the time to rate and review our property. I am delighted that you found us to be a terrific boutique hotel. We hope that you have the chance to come back again and stay with us longer! We will look forward to the chance to serve you again! All the Best, Bridget |
My daughter loves art and steampunk, so I googled "steampunk hotel chicago" and it brought up Hotel EMC2 Chicago. We couldn't have been happier! This beautiful hotel has a saying "where art meets science" and that couldn't be more true. We were still discovering little touches of each on the day we checked out. For... | 5.0 | Hi GodsGal, Thank you for taking the time to write such a thoughtful review! I am so happy you found us, even if we are a "hidden gem!" I am delighted that you found the room to be quiet and comfortable. And our team to be accommodating and friendly! We hope you have the chance to return and see us again soon! We will... |
Arriving at the hotel by car was fairly easy once you get over Chicago's sometimes dizzying road network. Dropped off the car with the valet and proceeded to check in. Check in was smooth, though I found the whole robot room service thing to be kind of creepy. The robots also became a nuisance when they wouldn't navig... | 2.0 | Hello marquisdestade, Thank you for taking the time to share your honest feedback with us. I apologize that your experience was not as great as it should have been. We pride ourselves on our exemplary service but it sounds like we missed the mark with your stay. After you notified us of your concern we did connect ... |
This place truly can’t be beat!! The name has to be a take on Einstein’s famous formula E=mc^2. The entire hotel has a science type theme! The black walls do make for a dark, dimly lit space, but it is so well done it really doesn’t bother you. There are two robots...Cleo and Leo...that can bring you things you might... | 5.0 | Hello HuskerAlum1997, Thank you for taking the time to write such a thoughtful review. I am so happy that you enjoyed your time with us and were able to take it all in at Hotel EMC2. Yes, our name pays tribute to Albert Einstein's famous formula, but the 2/Two (as opposed to squared) is to note that we celebrate art a... |
With so many hotel in Chicago we thought it was nice to try something a little unique. Unique is often older, historic building and this was a nice, modern approach. Located on a quiter street, with a little flair, EMC2 was exactly as advertised. First off, thanks to Shaneice Wilson, front office supervisor. I co... | 5.0 | Hello tlh02, Thank you for taking the time to write such a wonderful review. I have shared your kind words with Shaneice, I am delighted to know she was able to assist you into a room set up that worked best for you and your family! I hope you have the chance to return and see us again soon. We will look forward to we... |
Maybe we were spoiled by staying at The Langham but I was a little disappointed in the EMC2 where we stayed for one night prior to flying home. It's in a busy part of time and the lobby was bustling with people. The staff were pleasant and efficient and we did have a fabulous view from our room on the 21st floor. Th... | 4.0 | Hi LizzieLouoftheGlen, Thank you for taking the time to write such a thoughtful review of our hotel. I am happy to know that you found our team to be pleasant and efficient. You are right, our rooms are a bit out of the ordinary. We appreciate you giving us a try. Like all of the hotels in The Autograph Collection, ev... |
Delighted with my much researched hotel choice for a recent trip to Chicago. I traveled solo so wanted a central and secure hotel with a bit of style and dunk and that’s exactly what I got. Loved the decor, staff friendly, coffee machine and products were good and the location was fab - about half way down Magnificant ... | 5.0 | Hi IrishAustralianSusan, Thank you for taking the time for sharing your experience at Hotel EMC2! I am happy we were a good location for you to explore Chicago! I hope you have the chance to come back and see us very soon! All the Best, Bridget |
This hotel was fantastic. The lobby is small, but everything is so fresh and modern. The room was clean, very quiet and had beautiful lighting. The only negative about the room was the picket door in bathroom - to toilet - this was very hard too open and close. Awkward, when you have to go. As a Bonvoy member, I was no... | 5.0 | Hi kcollett67, Thanks for the great review! We are so thrilled that you enjoyed your time with us! Everything we do is aimed at your happiness, so I am glad to know you found the team to be courteous and helpful! We will look forward to welcoming you back again soon! |
What a unique hotel!! We greeted by everyone from valet, doorman, front desk... Our room was so cool!! The shower (all glass) in the center of the room. The was a curtain that covered the closet that wrapped around the shower if so desired. The coffee maker, coffee and water was by the window hidden behind a metal... | 5.0 | Hi DeniaeH, Thanks for for the five star rating and great review! I am so happy that you enjoyed the staff as well as the room! They are a bit out of the ordinary, so I am delighted to know that it suited you! We will share your kind words with the team (and the robots!) We will look forward to welcoming you back very... |
We had booked 3 nights here, and then our flights got changed, so we arrived at 1 am and spent the night across the street, at the Aloft prior to checking in for our 3 nights here. We checked out of the Aloft at about noon, and walked across the street, hoping to at least leave out bags, and maybe get some lunch. Inste... | 5.0 | Hi Sonomamon, Thanks for the great review! I am thrilled to know that you enjoyed your stay with us. Also, we are always happy to get our guests checked in early when their rooms are prepared, I am delighted that it worked out well for you. It sounds like you were able to take it all in while you were with us! We hope... |
Nice and comfortable hotel. Our room was right by an elevator on the 8th floor but we heard no noise at all. Good location for shopping! Great staff, very attentive. And good amenities. I particularly loved the art/science theme. | 4.0 | Hello Susanrace, Thank you for the nice review. I am happy to hear that you enjoyed our staff and amenities. I have shared your kind words with the team. I hope you have the chance to come back and see us again when your travels bring you back to Chicago! We will look forward to welcoming you back very soon! All the ... |
I booked a Double Bed room at EMC2 Marriott Hotel. Being a gold member, I was hoping for a good experience with upgraded rooms and free breakfast buffet. However, I was disappointed with the hotel stay. Check in - After an exhausting road trip, I was hoping that the rooms are ready at 3PM. We ended up waiting for more... | 3.0 | Hello Anand P, Thank you for sharing your honest feedback regarding your experience. I'm sorry we did not meet your expectations. Check-in time is posted as 4pm, but we always try to accommodate early check-ins as best we can. I apologize we weren't able to during your stay. I understand your disappointment with ... |
We stayed over Memorial Day weekend. Great location! Easy walk to everything. Rooms were a little small, but perfect for us as a couple. Loved the little touches. There was a fridge, Keurig, and safe in the room. We used the robot to send us more k-cups one morning and it was at our room in 5 minutes within asking. ... | 5.0 | Hi KellyGrambau, Thank you for taking the time to review our hotel! I am so happy that you enjoyed your time with us and found our team to be friendly and the hotel to be clean. We hope to welcome you back very soon! All the Best, Bridget |
Loved it! From the moment I checked in, the vibe and ambiance to this place was positive. Loved the decor, the theme of science and engineering. As an engineer, I felt Christmas had come early for me. Rooms were clean, modern, fun and quiet. Only complaint was, that I had requested to be on the higher floors, weeks i... | 4.0 | Hello Skye90277, Thanks for the great review! We are so happy that you enjoyed our vibe & ambiance from the time you checked in! It sounds like Hotel EMC2 is right up your alley as an engineer, we are happy you were able to take it all in. Please come back again soon to see us! All the Best, Bridget |
Unique and lovely hotel with a steam punk science art fusion. Lots of character. Fabulous glass shower with rainforest shower head. Cutest little service robots 🤖 that deliver goods to rooms & join you in the elevators. | 4.0 | Hi quixoticleigh, Thanks for writing a unique and lovely review for us! I am happy that you enjoyed to see our robots, Leo & Cleo in action! We hope you have the chance to come back and see us again soon. We will look forward to welcoming you back to Hotel EMC2! Best Regards, Bridget |
On Ontario Street aka Marriott hotels street, close to everything on the Mile. Great for first time or many time visitor to Chicago. Staff are great, just the internet & water pressure are patchy. No upgrades unfortunately for Bonvoy Elite Member as Hotel was busy I assume. One of the few hotel restaurants I’ve been to... | 4.0 | Hello spxcfc, Thanks for taking the time to rate and review our property! I am happy to know that you enjoyed our location. You are right- there are a lot of Marriott Hotels around us! I am delighted that you chose to stay with us- as you clearly have your choice! I have shared your kind words with our team at the Alb... |
Our son works in an unique and beautiful Autograph Collection Hotel in Virginia Beach. This set the bar to seek out other Autograph Collection hotels when we take our few but much needed getaways from our family business. Our stay at EMC2 in downtown Chicago (a central and excellent location to walk to everything) was ... | 5.0 | Hello 798megf, Thank you for taking the time to rate and review our property. It's wonderful that your son also works at another Autograph Hotel- how exciting! You are right, our location is wonderful. We are step away from all that one may need on a visit to Chicago. I am so happy to know that Mark & Dwayne were able... |
This was a lovely hotel with a great location for Chicago downtown activities. A short walk to the mag mile and the river, tons of really good spots to eat within an easy walk, and the hotel itself is nicely appointed with design and technology touches. It was a really great value for location on the weekend, though... | 5.0 | Hello Steve M, Thank you for taking the time to write such a thoughtful review of Hotel EMC2. I am thrilled to know you enjoyed our location as well as our technology touches. Yes, our all glass showers stand in the middle of the room which is different than many other hotels. I hope you have the chance to come back a... |
I been staying at this hotel for 2 years. This year to date I stayed over 30 nights. Was very happy with my stay every time. Until, they got rid of the breakfast buffet. They decided to do a sit down menu breakfast. It takes to long for food to come out. Not happy! To me this is my home away from home. I know the staff... | 3.0 | Thank you for providing this feedback regarding the upgrade to our breakfast menu. I understand your frustration. Since this was our first week with the new breakfast menu, it some dishes did take longer than the buffet option. However, we will be offering to-go options, for busy travelers such as yourself. I am happy ... |
The good: 1. Great location! It was within walking distance to most of the sights and restaurants we wanted to visit (John Hancock tower, Chicago architecture center, Chicago river tour, cloud gate, Navy pier, purple pig, giordanos etc). 2. Great service. The staff was exceptional! Very courteous and professional. 3.... | 5.0 | Hello IamGilfoyle, Thank you for taking the time to review our property. I am delighted to know that you enjoed our location, service, design (among other things!). We hope that you have the chance to come back again very soon to see us and our robots! We will look forward to the chance to serve you once more. Best R... |
I really enjoyed my stay at this hotel for 2 weeks. As a business traveler I found most hotel to be cookie cutters so in quest to avoid plain vanilla hotels I came across this Autograph Collection and thought I would give it a try. I am very happy with my choice. This hotel is about 2 years old so everything looks clea... | 5.0 | Hello solidegg, Thank you for such a kind and thoughtful review! We are so happy to have been your home away from home while traveling for business. I understand how hard it can be to be away, but it sounds like we were able to make you feel comfortable with us- from morning till night! I will share you kind words wit... |
My wife and I stayed at this hotel for 3 days earlier this month. Location of the hotel is great - just a couple of blocks from Michigan Ave (Water Tower Place) and near great shopping. Check-in was easy, room was ready. Rooms have a lot of techno gadgets (Alexa, very large TV that you can utilize for Netflix, Hulu, et... | 5.0 | Hello DrDon62, Thank you for such a nice review. It sounds like you were able to take it all in while you were with us. We are delighted to know that you enjoyed the gadgets in your room and you found the lay out to be organized. The robots are always fun to see in action as well! We hope you have the chance to come b... |
Amazing hotel with an equally gracious hosts “This hotel is superb if it's your first time or returning to Chicago. It's perfectly located in the city to main attractions, great places to eat, subways and close proximity to Magnificent Mile- so easy to get around. My experiences have been out of this world during all t... | 5.0 | Hi JazzySunni, What a wonderful review! I am delighted to know that you found our hotel to be superb. We are very centrally located, I'm glad to know that worked well for you. I will share your kind words with the team, and Dominique! I hope you come back again soon, we will look forward to seeing you again! Sincerel... |
Stayed here for 3 nights for a work trip. This was my first time staying downtown Chicago outside of the loop. The hotel's location was a great one; I was able to walk to many places for food and shopping with little effort. The hotel offers a unique experience, in that it has robots and eclectic décor in the rooms and... | 5.0 | Hello Windsor999, Thanks for the great review! We are always so happy to know our business travelers are enjoying their time with us, even when they're away from home. We know how important it is to enjoy where you stay when you're on the road so much. You are right- the glass shower really opens up the room. We are c... |
I stayed at this location for 2 nights. The views are amazing. The room is nice, but be aware the shower is enclosed but only a curtain wraps around to cover it on the side that faces the room and nothing covers it in the bathroom side. That means no one can use the restroom while someone is showering unless they wa... | 4.0 | Hi littleladyone, Thank you for taking the time to rate and review our property. I am glad you were able to experience our robots, Leo & Cleo during your visit. I am sorry to know that your in room dining was not perfect. I have shared your feedback with our In Room Dining team. Our showers do offer a curtain that can... |
This hotel has a cool vibe, funky rooms, and most importantly ROBOTS that can deliver items to your room. :) It's gimmicky, but fun. It was the perfect location for my work-related matters and just so happened to be a short walk to shopping, which is always a plus. Good restaurants nearby too. Would stay again in a hea... | 5.0 | Hello DesireeS274, Thanks for taking the time to review our property! We are happy to know that you were able to see Leo & Cleo, our delivery robots, in action! I hope you have the chance to come back and see us when your travels bring you back to Chicago. You are right- we are in a great location that gives you the c... |
2 nights in the city prior to road trip. We wanted to stay in a quality place and I think struck the right note with this hotel. Contemporary and stylish with a heavy leaning towards art, science and technology - although maybe more of that could be incorporated into the bedroom. Great location in the top end of downto... | 4.0 | Hello Brian C, Thank you for taking the time to write such a thorough review of our property. I am glad that you found our space to be stylish and comfortable as well as our team giving you a friendly welcome. This is exactly what we strive for! I hope you have the chance to come back again soon to see us! We will loo... |
So, this place cracks me up. I checked in for my wife and me, both of which are Marriott Titanium Elites (highest level), and I’m lifetime. They put us in a small room in a lower floor while I saw them upgrade folks with little status to better rooms. I posted a review saying this fact, and the next day an assistant ma... | 2.0 | Hello stephensickler, I am so sorry that we were unable to upgrade your room upon arrival. I'm also disheartened to know that you felt we left out on a lurch without any follow up from our team. That is never our intention, and for that I'm truly sorry. We attempt to upgrade all our loyal guests as much as possible so... |
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