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The staff was amazing and service was unbelievable. Rooms were awesome. Just a little different with shower in middle of room. Will definitely stay here when we go back. Highly recommend. Location was good for us, just a few blocks off Michigan Avenue and within walking distance of other attractions we wanted to v... | 5.0 | Carol B, Thank you for the wonderful 5-star review! Our staff was so happy to see your remarks and we are excited you enjoyed the unique design of the guestrooms. Hotel EMC2 is located just a block off Michigan Avenue and close to some of the city's best restaurants and shopping. Please feel free to reach out to me... |
Where do I start, The room was fantastic..Very modern and quirky but very cool. The robot delivery of a toothbrush was insane!! This is worth the cost in a great location. Restaurants everywhere near this property. Staff is sooo friendly | 5.0 | Thayer P, Thank you for taking the time to leave feedback from your recent stay at Hotel EMC2! I am glad you were able to meet our robots, Leo & Cleo. They love assisting our guests and delivering any items you may need. Our staff was also very excited to read your remarks. We look forward to welcoming you back a... |
Nice touch is the payment requirement for internet as anEXTRA (!!!). Skyline view room booked and paid for. First offered 5 th floor then gave us a room with a view of next building across. Wouldn’t come giere again. | 2.0 | Borislevin, I am glad we were able to connect while you were on property. We did have you checked in to the room type booked and internet was offered for no charge. If there is anything else I can do to make the rest of your stay more enjoyable, please do not hesitate to reach out to me directly at any time. Ally... |
Hotel just opened and it's wonderful! Robots to deliver your forgotten toothbrush and an extremely helpful friendly staff. Loved the room and amenities offered. Definitely a hotel I will visit again soon! | 5.0 | Live2travel42, Our team was excited to read your remarks from your recent stay at Hotel EMC2! I am excited you could meet our robot friends, Leo & Celo! They are always excited to interact with our guests. The team looks forward to welcoming you back again very soon. Allyson Murphy Front Office Manager |
Soooo... it wasn't until I left the hotel that it struck me that the restaurant - called Albert - was named after Albert Einstein. Maybe I'm slow. But all the cool tech at the hotel actually made me feel smart. It was easy to use, which I don't always find. I played with a robot! That's cool! My favorite thing was talk... | 5.0 | Frankcuppa, Thank you for taking the time to leave feedback from your recent stay at Hotel EMC2! I am so glad you were able to appreciate all of the fun technology we implement throughout the hotel- including our robots Leo & Cleo. We are inspired by art & science and you see these elements all throughout the buildi... |
I'm Chicago a lot and was in the mood to try something a little different than standard Marriott hotel rooms (not that there is anything wrong with Marriott — I'm a very loyal customer). I found this hotel in Marriott's Autograph Collection. It is an absolutely delightful place to stay — the rooms are artful and innova... | 5.0 | Rodney W, Thank you for taking the time to leave a 5-star review from your stay at Hotel EMC2. We thank you for your continued loyalty as a Marriott Rewards member and are so happy to read you enjoyed your stay. Our property truly is "exactly like nothing else" and we are proud of the hotel's unique features. We a... |
We exchanged 13,000 Starwood points for 40,000 Marriott points. From the minute we stepped out in front of cool facade of the EMC2 Hotel Chicago til we left 19 hours later we were totally blown away thus place. All our senses enjoyed the stay. Themed after artists, inventors, and scientists DaVinci, Einstein, Kahlo, Fr... | 5.0 | Soxpacker, We appreciate you taking the time to leave such exceptional feedback form your stay at Hotel EMC2! We are proud of our unique design and are glad we were able to exceed your expectations. The team was excited to read your remarks and we look forward to welcoming you back soon! Allyson Murphy Front Offic... |
We just came back from a 3 day 2 night stay in a very different style of Hotel. As we were approached the Hotel Lobby check in desk we saw a robot coming out of the Elevator and park next to the front desk. Her name was Chloe and she delivers stuff to your Room. They have two Robots that attend to your needs really coo... | 5.0 | Jmontel99, Thank you for the 5-star review from your recent stay with us. I am so glad you were able to meet our robots, Leo & Cleo. They always love serving our guests. We look forward to your next return to Hotel EMC2! Allyson Murphy Front Office Manager |
So I'm obsessed with finding new properties. To my surprise, this hotel was booked on my behalf for a business trip. Hotel EMC2 has been open for about 4 months, but the service is of a 40 year old property. What I loved most about this hotel was the automation seen in the elevators, the room, text initiated wake up... | 5.0 | K W, Thank you for the outstanding review from your stay at Hotel EMC2. We were delighted to read your comments! We look forward to welcoming you back to our property very soon! Allyson Murphy Front Office Manager |
This hotel is in a great spot. Upon arrival we parked our car (yes valet is expensive) and never had to get it out till we left, we could walk to anything we had on our to do list. We went for the cheapest rate, so no surprise we had a room on the lower levels (3) with no view at all, no disappointment for us as we we... | 4.0 | Bart V, Thank you leaving feedback from your recent stay at Hotel EMC2. We are delighted you enjoyed the room and location of the hotel. Being just steps off Michigan Avenue make our location great to get to restaurants, shopping, and some of the city's best attractions. We apologize for the lack of regular coffee... |
Beautifully creative decor and friendly staff crest a welcoming atmosphere at this new hotel! This is a hotel where science meets art...You push the floor number on the pad outside the elevator which then directs you one of the 3 elevators. Upon stepping in you push nothing as it takes you to your floor. When you arr... | 5.0 | Lori H, We appreciate the glowing feedback from your stay at Hotel EMC2! Thank you for taking time to share details about your experience. I am so happy you enjoyed the unique design of the hotel! We have so many neat elements that play on art and science and are interactive for our guests. We look forward to you... |
One of the coolest hotels I've ever stayed at. Science and art themed. Great bar restaurant. Great breakfast Buffet. Reasonably priced. They have artwork outside your room by each elevator that is created right in front of your eyes and they have a robot to deliver things to your room. Very clean, friendly staff. Cool... | 5.0 | Jim A, I am so happy you enjoyed your stay and thank you for leaving feedback! We are located at the intersection of art and science and exemplify art in many different forms throughout the hotel. Please feel free to contact me directly the next time you are in the Windy City! I will love to oversee you have anoth... |
I have to start with giving kudos to The Rockwell Group for knocking this design concept out of the park! So so so much thought clearly went into planning the perfect room. THE SHOWER BEING MY FAVORITE PART FOR SO MANY REASONS. Clean lines, books, lighting, art and textures all make for such a wonderful place to get lo... | 5.0 | Tynneal, Thank you for taking the time to leave such a fantastic review from your stay at Hotel EMC2. We are proud of our unique design and I am happy to hear your appreciated our taken on art and science throughout the hotel. Dominique and Briyanna were happy to read your comments and we appreciate your helpful fe... |
I spend 4 nights in this hotel for my birthday weekend and enjoyed this place a lot. Its a modern place with great restaurant and cocktail bar downstairs. Although i was disappointed with breakfast as there were no gluten free and dairy substitute options. That would bring breakfast to a new level, thankfully it is eas... | 4.0 | KasiaDrabiakWideroff, Our team was so happy to read your review about your recent stay with us! Thank you for taking the time to share your experience. We will definitely take your breakfast suggestions in to consideration. We cannot wait to welcome you back for another stay Hotel EMC2-style! Allyson Murphy Front Of... |
What an amazing hotel! I stayed here in Sept 2017; girls trip with 4 women. The hotel was very welcoming; the door staff are amazing. Check in went flawlessly; we had a double queen room. There was more than enough space for 4 travelers. The view was a typical city building wall, nothing to write home about. Alexa wa... | 5.0 | Dublinorbust, We are so happy to hear you had such a great visit. Thank you for leaving a review! We do have a central location close to many stores, restaurants, and attractions. Our staff was also very happy to read your comments about the service they provided. We hope to see you again very soon! Allyson Murp... |
The Hotel EMC2 was such a nice change from your typical hotel. We enjoyed the cool art, the restaurant, the staff, Alexa in our room, and the service robot. I hope we can visit again soon. The hotel is in a great location and convenient to all of Chicago. | 5.0 | Debbie B, Thank you for leaving such great feedback from your recent visit at Hotel EMC2! Our property sits at the intersection of art and science so it is nice to hear you enjoyed the unique art elements the hotel has to offer. We look forward to your return soon! Allyson Murphy Front Office Manager |
The hotel is very nice. Great rooms and very good customer service. Great location, very central. We will stay here again. There were a number of issues: clogged toilets and sink. Normal stuff but it took a long time to get addressed. The great thing, is that Management acknowledged the issue and apologized. It ... | 4.0 | Juni L, Thank you for leaving feedback from your stay at Hotel EMC2. Our staff was delighted to read your comments! I apologize for the inconvenience you experienced during your stay and am happy we could resolve the issues you experienced. Should your travels bring you back to Chicago, please contact me directly ... |
Sadly - not long enough to take advantage of any of the amenities! We saw Cleo the robot when we checked in, but weren't here long enough to get room service or anything else. I used the steamer "iron" but wasn't that thrilled with it in getting out the wrinkles of my husband's dress shirt. Glassed in shower was ni... | 5.0 | Searching3, Thank you for your feedback from your recent stay. We would love to host you again so you can check out all of the hotel's unique features such as our on property restaurant, the Albert, and our robots Leo and Cleo! We look forward to your next return so you can enjoy a stay Hotel EMC2 style. Allyson Mu... |
Staff here was super friendly, check-in and -out were very smooth. The hotel is chic and modern; the delivery robots Cleo and Leo are a nice treat and cool to see in action. The room itself was impeccably and clean. The Echo Dot and Smart TV made our time in the room very comfortable, but everywhere we wanted to go was... | 5.0 | Lauren M, Thank you for taking the time to share such fantastic feedback from your stay with us. Our staff loved reading your comments and we are so happy you were able to meet Leo & Cleo. Please contact me directly the next time your travels bring you to Chicago. I look forward to your next return. Allyson Murp... |
Liked everything about our stay. The hotel is convenient. The room was quiet and the beds were comfortable. The robot delivery service was unique although it can't be summoned by Alexa. Our only complaint was that the room wasn't ready at check-in time (4pm). A manager helped to speed up the process. Would defini... | 5.0 | Carol S, Thank you for taking the time to leave a review from your recent stay with us. I am delighted to hear you enjoyed the guest rooms and were able to meet our robots Leo & Cleo! My apologies that the room was not ready by the 4pm check in time but I am glad to see one of our managers was able to assist in you... |
This is a new property with a modern feel. Service was nice from the beginning when I messaged hotel on FaceBook before booking reservation to leaving. Doorman unloaded luggage from taxi upon arrival. Front desk staff were very professional and friendly at check-in and whenever passing by the desk. Other workers were f... | 5.0 | Doug W, Thank you for the 5-star review from your recent stay. We appreciate you taking the time to leave your feedback. I am glad you enjoyed the hotel's unique design and high tech features in our guest room. Should your travels bring you back to Chicago please feel free to contact me directly. I would love to ... |
Very cool, brand new hotel right off the Magnificent Mile on E. Ontario. Within walking distance to all major downtown attractions, restaurants and Trader Joe's/Whole Foods. It has a modern steampunk look, with lots of copper and cool, technical features like an in-room assistant, a robot that delivers items to your ... | 4.0 | Jtmurrayrealtor, Thank you for taking the time to leave feedback from your recent stay at Hotel EMC2. I am glad to hear your liked the unique design of our guest rooms. We do have a great location near many shops, restaurants, and attractions. Wifi is complimentary in the guest rooms for all Marriott Rewards membe... |
Brand new sparkling hotel...great lobby and bar area. The elevators try a bit too hard to be unique where you punch in floor, and are assigned to one of 3 elevators that have no floor options once on elevator ....all good...kinda cool. The rooms are very small...the closet is basically a curtain that is shoved tight ag... | 3.0 | JC7088, Thank you for taking the time to share your feedback and we thank you for you loyalty as a Marriott Rewards Platinum Member. I am delighted we were able to be your home away from home while in Chicago, but am disappointed we did not meet your expectations. We do offer a unique selection of beverages at our bar... |
This hotel is in a great location. It has all of the amenities to be a great hotel property, but not quite there when we were there. I could go on and on about the mistakes that were made but let's attribute them to this property just opening. The staff is extremely friendly and helpful, but, the follow thru is not th... | 3.0 | Thomas W, Thank you for your honest feedback regarding your recent stay with us. We sincerely apologize that we were not able to meet your expectations during this stay. We appreciate the gift of feedback and have shared it with our team in an effort to improve our experience for all guests. If you wouldn’t mind, co... |
EMC2 is a real nice pick among the huge choice of hotels available in Chicago. It's concept is interesting and appealing to the trendy travellers. The location is perfect for getting around to the best attractions in Chicago. I understand hotels need to make a different estatement these days, to be remembered and rec... | 5.0 | Rosa2026, Thank you for taking the time to leave a review from your recent stay at Hotel EMC2. We appreciate you taking the time to leave your feedback. I am sorry the Echo Dot was not working properly in your room. We will have someone fix this issue right away as speaking with Alexa is one of the fun features of ... |
This hotel has a very modern, sleek, techie style. The room was comfortable and had great features like an Alexa you could ask questions to. Also loved the robot, Cleo that brought up some extra shower gel when we texted a request! The shower in the room was soooooo fantastic! If could have lived in that shower and nev... | 5.0 | Alicia S, We appreciate you leaving feedback from your recent stay with us and are glad to hear you liked the design of the shower. It is like a personal spa in the comfort of your own room. We look forward to your next return! Allyson Murphy Front Office Manager |
If You like new technology, comfort and modern decoration this is hotel that You cannot miss. Rooms are beautifully decorated and technically advanced. Robot will bring you small items if needed and You can order it via voice system. The Albert restaurant serve well balanced and yummmmmy food. We will be back soon. | 5.0 | Beata L, Thank you for your 5-star review! We appreciate you taking the time to leave such fantastic feedback and are happy to hear you enjoyed your stay. Please feel free to contact me directly should your travels bring you back to Chicago. I will personally oversee that you have another great stay. Allyson Mur... |
This is one of the best hotels I have ever stayed in and I travel often. The staff is friendly, the rooms are beautifully decorated and technically advanced. Lights and heater/AC can be controlled via the remote on the TV (or the old fashion way), a robot will bring you small items if needed such as a shaving kit, toot... | 5.0 | Jack B, Thank you for taking the time to leave a review on your recent stay at Hotel EMC2. I am so glad to hear you enjoyed the hotel and were able to meet our robot friend, Cleo! We look forward to you staying with us again soon. Allyson Murphy Front Office Manager |
Funky hotel, on the border of art and science. Cool rooms, perfect location and an awesome hotel bar with great cocktails and lovely micro brewery beers. Highly recommended, but not cheap. Two flaws, 1. no free wifi in the room (in this day and age, come on guys, really?!) and 2. 'alexa' in the room, who "could not co... | 4.0 | Roger H, Thank you staying at Hotel EMC2 and I appreciate you taking the time to leave your feedback. Internet is complimentary in the guest rooms for all Marriott Rewards members. Next time you are in, stop at the Front Desk and we can assist in enrolling you for free! We will certainly have our team look at the A... |
The EMC2 was a fun hotel to stay in for the weekend! The service was excellent throughout the propertyl! Our room was a little on the smaller side but was very comfortable! The glass shower separates the bed from the vanity and there is a long curtain that covers the closet and shower if you like your privacy. Havi... | 4.0 | Chadrick S, Thank you for taking the time to leave feedback from your recent stay. Our staff was delighted to read your remarks, including Leo & Cleo. I am happy to see you enjoyed the unique design of the hotel and restaurant, the Albert. Let me know the next time you are in the Windy City so I can assist in maki... |
Loved our stay at the ultra modern hotel. They have 2 robots at your beckon call that were cool to see in action. Staff friendly and helpful. Only s block from Michigan ave made for easy access all over the city. Would definitely stay again | 4.0 | Audrey D, We appreciate you taking the time to leave a review from your recent stay and love the creative title! I am glad to hear you enjoyed your stay and we look forward to welcoming you back again very soon. Allyson Murphy Front Office Manager |
Nicely decorated! Super friendly and helpful staff! Rooms were open! Loved the showers!!!!! So modern! Loved Alexa in the room! Love Cleo and Leo....the robots that deliver things to the room! Morning breakfast was a little sparse for 22.00, but I appreciated the outdoor seating! Great hotel, I can't wait to stay he... | 5.0 | Sfinsoul, Thank you for the five star review from your stay at Hotel EMC2! We appreciate your feedback and will take this in to consideration moving forward. I am glad to hear you were able to meet Leo & Cleo while you were here! They are always excited to assist our guests. Please reach out to me directly the nex... |
We planned on a 4 night stay to begin our family vacation. Unfortunately, AA canceled our flight and we had to leave the next day. I called the EMC2 and Heidi adjusted our stay without a penalty. When we arrived, there was an error and they didn't have the room floor we had reserved. With apologies and without hesit... | 5.0 | Bert1015, Thank you for taking the time to leave such a glowing review. I am happy you were able to experience Hotel EMC2. Our staff, especially Jeydi, Lux, and Angel, enjoyed reading your remarks. We cannot wait to welcome you back again very soon. Allyson Murphy Front Office Manager |
This hotel is very refreshing. It's in great location and very comfortable. The decor is modern and artsy and rooms have very comfortable beds and bedding. Showers are exposed but do have privacy curtains if one wants to have privacy. And of course, there is the robot butler which is always fun to see. | 5.0 | Xlodes, We appreciate your feedback and are happy to hear you had a 5-star stay at Hotel EMC2. We want all of our guests to have a refreshing and inspirational experience. Please contact me directly the next time you are in Chicago. We would love to host you again! Allyson Murphy Front Office Manager |
Hotel was priced just right. The location was great, given parking availability & food choices. Lobby & rooms had modern decor & trendy rooms. Staff was super kind & accommodating. The I would recommend this hotel to everyone. | 5.0 | Italiandee27, I am so excited to read your feedback about how we exceeded your expectations. Thank you for taking the time to leave a review. Let us know the next time you are in the Windy City so you can experience another EMC2-style stay! Allyson Murphy Front Office Manager |
We spent a long weekend in Chicago and stayed here. Loved every minute! At the end of a busy day shopping/sightseeing, this was the perfect place to relax and unwind. The staff is friendly, helpful & professional. The room was awesome - from the Amazon Echo to the walk-in shower, the iPhone speaker, plush robes, super ... | 5.0 | Mary H, Thank you for the fantastic review. I am glad you enjoyed our comfortable beds and unique details in the guestrooms. Our staff also enjoyed reading your comments. We look forward to welcoming you back very soon. Allyson Murphy Front Office Manager |
Great location for upper Magnificent Mile, Northwestern Med and Law visits. Friendly, helpful staff, especially comfy king bed, good sized room, very good shower. But, still a few kinks to work out, computer system at check-in, keys had to be recoded, could use better follow through on high tech gimmickry. I'd love to ... | 4.0 | Lonk55, Thank you for taking the time to leave a review from your recent stay. I am happy to see you enjoyed our central location and the size of the room. We appreciate the gift of feedback and have shared it with our team in an effort to improve our experience for all guests. Please reach out to me directly shoul... |
My stay at the Hotel EMC2 was probably one of my best hotels stays. I've stayed in 5 star hotels in many places but this property was one of the best. The staff is wonderful and they make sure you are completely taken care of from check in to check out. They are in a great location, about a block from Michigan Ave. The... | 5.0 | Simplyro6, Thank you for your fantastic feedback! Our team really enjoyed reading your note about your experience. We’re so glad you were able to request for items through Alexa and meet Leo and Cleo – they are always excited to engage with our guests. We hope to welcome you back again soon! Allyson Murphy Front O... |
When you first walk in you know you are walking in to a new world of high tech. To the the left is the Albert a unusual tall restaurant. , bar, and library. A library where the book shelves start ant the ceiling and descend to ten feet above your head. Straight ahead is the pleasant receptionist, plus robot and the you... | 5.0 | George R, Thank you for taking the time to leave a review from your visit. I am glad you appreciate all of the unique elements of the hotel. I look forward to welcoming you back again very soon. Allyson Murphy Front Office Manager |
The hotel design is very fresh and artsy. The room was very welcoming and cosy (we love copper!). Something very noticeable was the quietness - sound proofing was excellent. We loved the korres products - first time we used hotel products for our kids bath time. The menu offered for room service was limited to options... | 4.0 | gpapaioannides, Thank you for providing us with the gift of feedback from your recent stay. We have shared your comments with our teams to help improve moving forward. We are glad you enjoyed the unique design and peacefulness of our guestrooms! Allyson Murphy Front Office Manager |
Tatyana at the front desk summarized the hotel upon check-in and is a great ambassador. It lived up to her promised expectations. Very techno hotel and great restaurant inside. Only a block from Northwestern and 3 blocks from lakeshore .... this place felt like home to me. Can't wait to stay on next trip!! | 5.0 | Hello John D, Thank you for sharing your 5-star review with us! I know Tatyana, as well as the rest of our team will enjoy reading your comments. We hope to continue to be your home away from home! Alexander Foster Director of Rooms |
This was a great hotel - very comfortable. The food at the attached restaurant was also very decent. All up a well situated, modern business hotel. Only small comment was that many of the TVs on their gym equipment was not working well. Small stuff really. | 4.0 | Hello Tannaydave1, We're delighted to hear that you found your stay comfortable and the food decent! Thank you for letting us know about the televisions in the fitness center as well. We appreciate your review and honest feedback. We hope to see you staying with us again. Alexander Foster Director of Rooms |
After reading the glowing reviews, I thought I'd love it. But, sadly, it didn't slightly live up to the hype. However this could be generational. It is a dark decor with a glass shower open in the room ( like the days of awful hot tubs in the center of the room. Everything felt dreary to me. Making it worse, unlike an... | 3.0 | Hello Lynnesadams, Thank you for taking the time to share your feedback about your recent stay with us. Our guest rooms do feature a unique layout with the shower as a main focal point. As for our business center, we do offer complimentary printing through our Guest Services team, but are in the process of finaliz... |
Warm and modern this property has a boutique feel with smartly furnished and designed rooms and an open and airy restaurant and bar. Nestled in between Lake Shore Drive and Michigan Avenue it is a perfect location for exploring the city, accessing fine dining or attending a business meeting. Easy walking to most city ... | 4.0 | Hello Shoe_Cassel, We love the clever title and appreciate the positive feedback. I know our staff will enjoy reading your comment about their service and our unique guest rooms. For our dining options, we recommend dining at theAlbert itself to truly capture the art and spirit of our unique cuisine. We appreciat... |
The hotel is very fresh and brand new. Centrally located, close to all attractions. The room is extremely super decorated and with high-tec, which makes your stay more convenient. I like the tea & coffee making facilities on the room. Will definitely revisit when I am back in Chicago. | 5.0 | Elhamy R, Thank you for the fantastic review from your recent stay at Hotel EMC2! I am so glad you enjoyed your stay. We are centrally located just one block off the famous Magnificent Mile. We look forward to your return! Allyson Murphy Front Office Manager |
We recently stayed here for two nights in July. The hotel well-located near the magnificent mile in Chicago and fairly new -- only open less than two months. As such, we expected glitches (which did occur). Overall, pleasantly surprised at the thought put into designing the hotel room and its amenities. The things... | 4.0 | Hello browns888, Thank you for sharing your story about your stay with us! We appreciate the 4-star review and honest feedback. We're glad to hear you enjoyed the design of the hotel -- we are incredibly proud of our unique features. I was disappointed to hear your feedback about the staff -- they are usually our s... |
Came to Chicago to spend my birthday weekend. From the moment you check in to the moment you check out the staff is AMAMZING! The rooms are styled very modern and with some cool amenities. The shower is the best part. Room service is brought up by a robot which is innovative. The bartenders at the restaurant bar are i... | 5.0 | Hello Hewson01, Thank you so much for sharing your 5-star review with us! We appreciate the shout out to our incredible staff. I know they will enjoy reading your remarks. We hope to have you stay with us again soon. |
Met some friends in the restaurant for a celebratory wedding brunch and stayed for a full fledged tour. Food was amazing and the staff was attentive. Rooms were so calming just walking through, although I live nearby I will definitely try and take a staycation there | 5.0 | Jamie E, Thank you for taking the time to leave a 5-star review! We are excited to hear you enjoyed brunch at The Albert and were able to get a tour of the hotel. Please feel free to reach out to me directly to help plan your next staycation at Hotel EMC2! Allyson Murphy Front Office Manager |
Stayed for one night. Trying to be like a W Hotel but without the service. Bellhop literally shouted at me. Barely interested front desk. The hotel touts its high technology. We never saw the robots and when we requested extra pillows via Alexa, none showed up. Had to ask two more times. Valet brought our car and stood... | 2.0 | Hello Skigirl874, Thank you for sharing your unique experience with us. I was quite surprised to see your feedback about our team as that is usually the area where we see the best comments. When she isn't doing deliveries, Cleo, one of our robots, sits by the Front Desk greeting guests. I apologize that we did no... |
From beginning until end, this hotel disappointed. We were met by a rude staff from the start. There wasn't anyone to vallet our car do my wife went in to check for help. The doorman was rude to her and asked why she came inside from the car. Later, he barked at her as she was looking for a restroom while we waited for... | 1.0 | Hello James S, Thank you for taking the time to share your story about your recent stay with us. We always appreciate when our guests give us feedback that could help us improve our experience for future guests. I was shocked to read your comment about our Door and Bell teams as we usually get incredibly positive ... |
We stayed here during our trip to Chicago. It was an awesome experience. The kids had a fun time watching the robot deliver things to the rooms. I would say this is the most memorable place we have ever stayed. | 5.0 | Hello APowell125, Thank you so much for sharing your warm comments about your stay with us. It truly means a lot to our team that your kids were able to enjoy the robots and that great memories were made. We hope to see you and your family again really soon! |
My Love chose this spot for a fun weekend getaway. He picked the perfect place! We love to travel and we love new-ness and adventure. This hotel had something to see at every turn. I read the reviews prior to our arrival, and found that any negative feedback is purely a matter of taste differences. I enjoyed the innova... | 5.0 | Hello TellMeWhen2Go, Thank you so much for sharing your story and giving Mike and Dwayne a shout out! I know our team will love to read those comments. I'm sorry the Albert did not offer the type of food and drinks that you were looking for. Luckily, Chicago is a food hub with many great options (especially with ... |
I wanted to love this hotel and I think I still do but...Day 1-computer problems, couldn't get a key made, couldn't check in until after 6:30pm. But hey, we asked for adjoining rooms. Day 2-rooms weren't cleaned, we used our towels, asked for clean towels and they argued with us because we asked for two extra. Had to c... | 2.0 | Hello jagmonti, Thank you for sharing the gift of feedback. I truly appreciate you taking the time to let us know about your experience. I'm sorry that we did not meet your expectations. I assure you that the experience you had is not the standard we hold ourselves to. I will follow up with our team to use your ex... |
Had a quick meeting in Chicago and the EMC2 was right by Northwestern. Eclectic design, thoughtful modern touches, creative use of materials and space. Good (not over the top) healthy, well presented breakfast. Excellent staff | 5.0 | Hello 4SIGHT, Thank you for sharing your 5-Star review with us! We appreciate you taking the time to let us know how your experience was. Our staff always loves seeing feedback such as yours. If you enjoyed our signature breakfast buffet, you must try our new brunch menu that is served exclusively on Saturday and... |
I really enjoyed my stay here - it's not too often that's said. The whole ethos of the hotel was playful without being childish. Lots of the little touches worked - unlike some others (Dreams, South Beach, you know who you are). Duane is a fine ambassador for the hotel. I will stay again, hopefully soon, and for more... | 5.0 | Hello The_genial_zod, Thank you for sharing your 5-Star review with us! We really appreciate you taking the time to give Dwayne a shout out. He's one of our brightest stars and truly loves greeting all of our guests. We're so glad that you enjoyed all the fine details that are all over the hotel. Hopefully you wil... |
Recently stayed at Hotel EMC 2 on a business trip. I'm a frequent business traveler & we try out different Marriott hotels when in Chicago. This is by far my favorite in Chicago in the Marriott chain. Great vibe,new hotel with a great staff. I'm pretty sure this is a hidden gem! Ask for Cleo once you arrive! | 4.0 | Hello mdluvs2shop, Thank you for sharing your feedback about your recent stay! We always appreciate hearing from our loyal Marriott Rewards Members. Our staff will enjoy reading your comment about them and Cleo! We look forward to hosting you for your next Chicago trip! |
This hotel excelled the mixture of tech and art! - Perfect location; a block from Michigan Ave yet away from the crowd and noise. - Amazon's echo dot (Alexa), taking your requests. Robots delivering requests all the way to your room. - Art is all over the place; lobby, hallway, room and restaurant. - Paid in-room WiFi... | 5.0 | Hello iFaisal, Thank you so much for sharing your 5-Star review! We're glad that you enjoyed your experience and gave a shout out to our staff; I know they will appreciate reading your note. Wifi is complimentary for our Marriott rewards members in the guest room, and complimentary for all in our Archive Lounge. ... |
This hotel is incredible and very cutting edge with the newest technology. They have a fantastic bar/restaurant with really reasonably priced drinks. Tatiana checked us in and was the sweetest! They have a robot that delivers whatever you need to your room and the rooms themselves are incredible with an all glass showe... | 5.0 | Ducky2518, Thank you for the outstanding review from your stay at Hotel EMC2. Tatyana and our team were so excited to read your comments. I am glad you enjoyed the unique features of the hotel and out restaurant, the Albert. Please reach out to me directly the next time you are in Chicago. We would love for you to... |
Let me begin with the confession that Chicago and I have not shared a close and loving relationship. For a variety of reasons I have associated trips to Chicago with all manner of unhappiness. But a weekend spent at EMC2 has done a lot to change my mind. For this snappy new hotel is simply marvelous! From the friendly ... | 5.0 | rr1042, We appreciate you taking the time to post a review about your recent stay with us. Thank you for the high score and we’re thrilled to know that we exceeded your expectations! Glad to hear this trip to the Windy City was memorable. Next time you are staying in Chicago please feel free to reach out to me direc... |
We came for the James Taylor / Bonnie Raitt show at Wrigley, and made it a 3 night stay. Being a Marriott points guy I used my app to find a spot to hang our heads. We stumbled upon this gem and thank God we did. Part of Marriott's Autograph Collection, it is literally brand new. Designed with an art and science theme,... | 5.0 | Gator_Bill_R, Thank you for taking the time to leave us an outstanding review! We are delighted you were able to stay with us and that we were able to exceed your expectations. Thank you for your comments on the hotel's unique features, including our robots Leo & Cleo! They are always excited to assist our guests. ... |
Let me start my saying the staff was fantastic. The doormen were polite and helpful the front desk staff was incredible. Angel the manager is one of the best people I have dealt with in 20 years traveling !!! The hotel was fresh , clean and modern !! Very sophisticated ... i did not get to try the restaurant but I talk... | 5.0 | DavidcT9638AW, What a great review! I appreciate you taking the time to leave feedback from your recent stay at Hotel EMC2. Thank you for your comments about our staff, especially our Front Desk Supervisor, Angel. Our entire team was excited to read your note. Should your travels bring you back to Chicago please... |
What a place, and memorable stay!! I promise there is no other hotel that delivers the kind of service, and unique experience as Hotel EMC2 in Chicago. The world class staff (with a special thanks to Christian) and the hotel's superlative design elements could not be any more perfect. They transcend the typical tabl... | 5.0 | JW S, We thank you for the outstanding review from your recent stay. I appreciate you taking the time to share your feedback! So glad to read you liked the unique design elements and our service. Christian enjoyed reading your comments as well! We look forward to welcoming you back to Hotel EMC2 again very soon! ... |
My wife and I recently stayed at this property 7/8/17 after we ended our vacation in Colorado. The front desk staff was very accommodating and helpful. The valet staff, housekeeping and other staff members were friendly and courteous. The hotel was very modern, clean, and tech savvy. We highly recommend this property... | 5.0 | Mr. & Mrs. Lee, We appreciate your fantastic review from your stay our Hotel EMC2! I am so glad you enjoyed the unique design and technology at our property. Our staff was delighted to read your comments as well. We look forward to your next return to Chicago! Allyson Murphy Front Office Manager |
I've stayed here a couple of times this summer right after their initial opening. I love this place! It's new and a very modern feel to it. The staff are all very friendly and will greet you when they see you walking through. Have had a few requests for them which they've fulfilled with a great attitude. | 5.0 | VIPDRE, Thank you for your excellent review from your recent stay with us! We are delighted you could stay as one of our very first guests. Our staff was excited to read your comments as well. We look forward to welcoming you back to Hotel EMC2 very soon! Allyson Murphy Front Office Manager |
Excellent customer service and attention; Tatyana helped us move to a different room, due to the lack of a view from our original room; she was very accommodating and always friendly during our four-night stay. The rest of the staff were also very friendly and accomodating, as were the robots, who hardly spoke at all. ... | 4.0 | Tryptical, We appreciate you taking the time to post a review about your recent stay with us. We’re thrilled to know that we exceeded your expectations. We are proud of our unique design in our guest rooms and that you got to experience our resident robots, Leo and Cleo. Tatyana was delighted to read your remarks as ... |
What a unique fun new hotel experience. The staff was exceptionally at tentative and responsive to any needs. The unique shower was a fun plus! Room decor was fun and modern. The bar experience was very fun. Great staff! | 5.0 | Chritzmalk, Our team was so happy to read your review about your recent stay with us! Thank you for taking the time to share your experience and we are glad you enjoyed the unique hotel design. Please feel free to contact me directly the next time you are in Chicago so we can make sure you have another EMC2-style ... |
The Staff was great at check-in and for the duration of my stay! The Hotel is so new they are still working out quirks. I am a platinum member and did not receive a room upgrade. I was told they were all booked up, yet when I went to dinner I overheard another gold elite member being upgraded by the staff. The room... | 4.0 | Roybunch, Thank you for your honest feedback regarding your recent stay with us. We sincerely apologize tyou were not upgraded as a Marriott Rewards Platinum member. We appreciate the gift of feedback and have shared it with our team in an effort to improve our experience for all guests. Next time you are staying ... |
The room was tastefully decorated and my wife liked the unique shower. The bed was firm and comfortable, like we had asked for. The service was quick and the robot was a surprise. The staff were very cordial and professional. We liked the elevator system and it was very efficient. We did not hear any traffic noise... | 5.0 | Tcarneyinc, Thank you for your great review from your recent stay with us! Our staff was happy to read your note and we are excited you could meet our amenity-delivering robots Leo & Cleo. We also liked to hear that you enjoyed the Albert for a globally inspired meal and scientific cocktails. Our location allows gu... |
I stayed here during the weekend before 4th of July. It's a new hotel, modern and pretty. However, as a gold elite, I got a room which was on 5th floor which had one window facing a wall (no upgrade whatsoever). I ended up closing the curtain during my whole stay. I was charged twice for the valet and needed to bring t... | 3.0 | Jacky Y, Thank you for taking the time to post a review about your recent stay with us. We were delighted to welcome you as one of our first guests! Thank you for providing the gift of feedback and for your compliments about the guestroom features. Please accept my apologies on behalf of the entire team for our ... |
This hotel recently opened. The staff was very friendly and helpful. The rooms themselves have Alexa and an interactive television that you can hook your Netflix and other accounts into. There are some "quirky", cool features in the rooms that our great concierge took time to tell us about. Great experience! | 5.0 | RunYourHills, We appreciate your feedback from your recent stay! I am glad you were able to discover all of the unique features our rooms have to offer, including the personal concierge, Alexa. Our smart TVs allow guests to connect to Netflix, Hulu, control the lights, music, and temperature with on click on the re... |
First time in Chicago, and stayed at EMC2 2 weeks after they opened. Check in/out was smooth, and the staff was incredibly friendly and accommodating. Loved the decor and art pieces throughout; particularly in the bar/restaurant. Comfortable bed. Bar had some interesting mixed drinks which we enjoyed sampling. Ate ... | 5.0 | BECAddo, Thank you for the fantastic review from your recent stay at Hotel EMC2! Thank you for sharing your feedback. We are delighted you enjoyed the art and science inspired features of the hotel. I am also excited to hear your enjoyed the restaurant and bar. The Albert features unique, hand-crafted cocktails. ... |
This hotel has been open only a short time so be prepared for a few little kinks. Overall great stay. They even have a robot which comes to your room. Extremely friendly staff; great location; beautifully decorated rooms. | 5.0 | Michael K, Thank you for taking the time to review your recent stay. We're so glad you were able to meet our robots, Leo and Cleo! Our staff truly enjoyed reading your remarks. I’m glad you are going to stay with us again! Please feel free to contact me directly so we can make sure you have another EMC2-style s... |
The hotel is very modern looking. You get colored pencils and drawing paper. The shower was a walk in with a nice copper exposed plumbing. I wish we would have noticed the copper speaker system for our phones sooner. Dwayne was especially friendly and very helpful. | 5.0 | Russell W, Thank you for your outstanding review from your recent stay at Hotel EMC2! Love to hear that you enjoyed the unique design of our room and bathroom. Each room features a phonograph in which you can use as a speaker for your music! Dwayne enjoyed reading your comment and our staff is excited for your next... |
I am a big fan of Marriott Autograph hotels so decided to stay at EMC2 Hotel when I was in Chicago for a conference rather than the large hotel where the conference was being held. The EMC2 was a great choice! I stayed for three nights and throughout my stay, I felt welcomed by the staff. The hotel is very modern an... | 5.0 | Karenamullin, Our team was so happy to read your review about your recent stay with us! Thank you for taking the time to share your experience. We truly appreciate your loyalty to Marriott Rewards and are delighted we enjoyed all the unique features we implement in our guestrooms. Great to hear you were able to uti... |
Stayed at EMC2 as part of a group meeting and we found out the hotel had been open about a month. The hotel was in excellent condition and very clean. All of the hotel staff were very courteous and friendly. A special thanks to Dominique and Emily for their service in the meeting room. The service in the meeting roo... | 5.0 | Becandl, Thank you for the fantastic review from your recent stay! We are delighted you enjoyed all the unique features in the guestroom and meeting space. Dominique and Emily were so happy to read your comments! Hotel EMC2 sits just steps off Michigan Avenue and a short distance to Navy Pier, making it a great lo... |
Really enjoyed my recent stay at Hotel EMC2 in Chicago. The property is fascinating. With high tech in every area from digital elevators to actual functional robots who deliver to rooms, this place is first class. You would never know it is a new property because the staff is on top of their game. Great attitudes an... | 5.0 | Dbalut, We appreciate you taking the time to post a review about your recent stay with us. Thank you for the high score! We are very excited you enjoyed the technology we implement throughout the hotel. Our staff also appreciated your feedback and cannot wait until you return to Chicago. Please feel free to conta... |
Smart Elevators. An Amazon Echo in every room. Smart lighting technology. A robot that delivers items to your room. What a great experience! Set aside that it's fairly new, the EMC2 has a ton to offer. The staff were very friendly and willing to help with anything. The room layouts are very modern and the bed was extre... | 5.0 | Thank you for your fantastic feedback! Our team really enjoyed reading your note about your experience. We're so glad you were able to meet our robots, Leo and Cleo! They are always excited to engage with our guests. We look forward to your next return to Hotel EMC2. Allyson Murphy Front Office Manager |
The hotel was beautiful. Very creative and unique. The location was perfect to explore downtown. Must say we were disappointed with the front desk and house keeping arrangements. Possibly as a new property just working out the kinks. | 4.0 | Cherylgrant, Thank you for your honest feedback regarding your recent stay with us. You have provided with with the gift of feedback to help our team improve the experience of all guests. I am so glad to hear you enjoyed the design and location of the hotel! We are in a great spot, just steps off Michigan Avenue. ... |
I'm a big fan of this hotel. It had opened only recently when we visited and everything was brand new. The rooms are very modern and offer a unique mix between art, modern interior and the latest in technology. The hotel is located within walking distance of most attractions and shopping places. What was truly outstand... | 5.0 | StefanoGC, Thank you for taking the time to review your recent stay. Thank you for the high score and we're thrilled to know we have exceeded your expectations. Jeydi and our staff were all very excited to read your comments. Next time you are staying in Chicago please feel free to reach out to me directly so we ... |
Super cool hotel with great customer service. Enjoyed my stay, the room decor, and especially enjoyed the food at the Albert! Also great location in the city - walked the entire length down to Millennium Park and back. | 5.0 | Stephanieldenzer, Great to read your review and I thank you for taking the time to share your feedback! We do have a great location just being steps off Michigan Avenue. I am also excited to hear you enjoy the Albert. Our on-site restaurant features globally inspired food and delicious cocktails! We cannot wait to... |
Uniquely contemporary in fun surprising ways, brand new, clean, comfortable, awesome location & we will stay again! I totally want to see the housekeeping robot in action :) Loved the direct floor elevators, the brass horn media speakers, Alexa, all room remote controls, awesome fitness room, high end linens & details,... | 5.0 | Master YaMa, Our team was so happy to read your review about your recent stay with us! Thank you for taking the time to share your experience and I am delighted we exceeded your expectations. Hotel EMC2 features many high teach features and implements art and science in all aspects of the hotel. Next time you retu... |
Brand new hotel in the Magnificent Mile. Incredible ambiance and service. Food was very good. Everyone is very friendly and attentive. I stay in hotels at least 80 nights per year and these were the most unique rooms I have stayed in for a long time. Great automation for lighting and Alexa. Where else can you get... | 5.0 | Osweg0, Thank you for your 5 star review! We are proud of our unique design in our guest rooms and that you were able to meet our amenity-delivering robots, Leo & Cleo. The team also appreciated positive comments and cannot wait to welcome you back! Please feel free to contact me directly so we can make sure you ha... |
I really want to like this hotel because it's new and Marriott and close to my office. However, it falls short in a few ways. Here is an initial reaction from a platinum premier member of Marriott (yup, that means I spend more nights in a Marriott than at home) Beautiful room but doesn't seem like there are suites. My... | 3.0 | Ellenjoan1121, Thank you for taking the time to share your feedback and we thank you for you loyalty as a Platinum Member. I am delighted we were able to be your home away from home while in Chicago, but am disappointed we did not meet your expectations. We do have two regular rocks glasses in the mini bar near the ... |
Booked the Hotel EMC2 for a weekend getaway as a couple in Chicago. Knowing it was brand new we anticipated some kinks that still need to be worked out...not at all. The hotel was fantastic, even with a closed road for the weekend in front of the hotel, the staff communicated to us and assured we had almost no hassle... | 5.0 | Amanda T, Thank you for taking the time to review your recent stay at Hotel EMC2 and for your high marks. I am delighted we were able to exceed your expectations. Our guestrooms are very unique and showcase a combination of art and science. We look forward to you returning for another inspiring stay! Allyson Murph... |
I was attending a convention in Chicago. Rather than pay the outrageous chain hotel rates I chose EMC2. It is very high tech from check in to check out. Elevators are controlled at the front desk, a robot travels the property delivering forgotten necessities to customer rooms, deco is sleek and eye catching and the loc... | 5.0 | Henry4218, Thank you for your stellar review! I am glad you chose to stay with us and experience Chicago EMC2-style. We appreciate your remarks about the technology throughout the hotel. From the Echo Dots in the guestrooms to our amenity delivery robots, we want our guests to have access to the latest technology a... |
Excellent decor, high level of tech amenities and very nice staff. Good breakfast too!. Great access to lake and Mich Ave. Lobby was efficient use of space - books/file cabinets to 30' roof, yet intimate. | 5.0 | Mike F, Thank you for taking the time to give us a stellar review from your recent stay! We are thrilled to hear that we exceeded your expectations. We are proud of our unique design and our staff was happy to read your comments. Next time you are in Chicago please feel free to reach out to me directly so we can ... |
Had a great experience staying at EMC2 this week, while in Chicago for business. The hotel is functioning well, despite only being open for 3 weeks. Even the one small issue I had was immediately resolved by the fantastic staff. Really enjoyed the decor, art, and technology the hotel incorporated together. Highly recom... | 5.0 | Scott S, Thank you for your fantastic feedback! I am delighted you were able to stay with us as one of our very first guests. Our team really enjoyed reading your note and I am glad to hear we could recover to make your stay seamless. I’m glad you are going to stay with us again! Please feel free to contact me ... |
I had the pleasure of staying at the Hotel EMC2, Autograph Collection last week while hosting a team business meeting. The staff more than exceeded my expectations, literally ANYTHING I needed, they were there to gladly help. Some fun features for all you techy people out there- all hotel rooms are equipped with an... | 5.0 | JessicaKarnis, Thank you for the outstanding feedback! We strive to provide a unique experience and I am glad to hear we were able to exceed your expectations. Van, Emily, Kaitlyn, Rebecca, and the entire Hotel EMC2 staff are happy to read your comments. The property features some unique elements and modern techno... |
Was curious to try this hotel as it was brand new. I would expect Autograph Collection hotels to be top notch. This one disappointed. What's good: - Good location (but there are 50 hotels in a five block radius so lots of choice) - Very friendly front desk staff. Checkin worker was SOOOO nice. Lobby staff overall v... | 2.0 | No Exist |
Good and modern hotel all computerized with controls in the bedroom. Good experience. Well located. Near Michigan st and loop Chicago . I'll go again. It's price is competitive for hotels near by. 350 per night | 5.0 | Jose R, Thank you for taking the time to share your comments regarding your recent stay at Hotel EMC2. We are glad to hear you liked the technology in the room and the location of the hotel. Being just steps off Michigan Avenue makes us a great spot to enjoy the city. We look forward to welcoming you back again ... |
I'd read about this new hotel celebrating the mathematician Emmy Noether. Finding myself in Chicago two weeks after it opened, I booked myself a room for a night. It did not disappoint. Great location. Lots of unique touches and attention to detail everywhere, including real physics textbooks and equations on the walls... | 4.0 | Boraxbabu, Thank you for your feedback from your recent stay and we thank you for staying with us as one of our first guests! Our hotel celebrates art and science through many creative ways. I am so glad you appreciated our tribute to Emmy Noether. We are proud of our unique design and that you were able to see all... |
I stayed at the EMC2 a few days after it had opened and enjoyed our stay there. The hotel is small and intimate with a very cool art and science theme. We like the room - with the full exposure shower - very different from your traditional Marriott hotel. Make sure to check out Leo and Cleo - the robot service st... | 5.0 | Marty G, Our team was so happy to read your feedback about your stay with us! Thank you for taking the time to share your experience. The hotel inspires our guests through art and science in many forms and is truly exactly like nothing else. I am happy you were able to meet Leo & Cleo and enjoy a meal in The Albert... |
In full disclosure this is the 3rd Marriott property where I have stayed very early after opening and this property does not fail to exceed expectations. I been in Marriott properties around the world and stayed in all their different property types. From the moment you enter the door the place seems comfortable and ... | 5.0 | Trvler1257, I am so excited to read your feedback about how we exceeded your expectations! Thank you for joining us as one of our first guests. I am glad you enjoyed a unique cocktail from The Albert! Mike is very happy to read your remarks! We cannot wait to welcome you back to Hotel EMC2 for another inspiring vi... |
We went to Chicago for the U2 concert, landing to find out that the Westin River North cancelled the reservation I had made over 5 months ago. Who does that?? Anyway, it ended up being the best thing that could have happened to us! Hotel EMC2 is in a great location with the best staff I have run into at a hotel in a ... | 5.0 | Bikiniby50, Thank you for taking the time to review your recent stay at Hotel EMC2. Our team was very excited to read your comments! We do have a great location, just being a block off Michigan Avenue. We hope to welcome you back very soon! Allyson Murphy Front Office Manager |
Brand new only open 10 days, great hotel very cutting edge. The entire staff was excellent especially Martin at the front door. Housekeeping Robots bring items you need (towels, toiletries, etc) Amazon Echo Dot w/ Alexa in every room nice touch. Suggestion would be to give the Alexa a little more control (Room Ligh... | 5.0 | Jason B, Our team was so happy to read your review about your recent stay with us! Thank you for taking the time to share your experience. Right now Alexa is designed to be your personal concierge and connect you in a new way to our Guest Services team. However, you are able to control the lights, music, temperatur... |
This is a new hotel and the building looks it and the associates act it. Folks, don't open a hotel if your staff is not trained. We like the new hotel smell, but it is completely unreasonable to subject us to ill trained staff. Your food and beverage service is completely unacceptable - the staff is clueless. Also,... | 3.0 | Michael T, Thank you for your honest feedback regarding your recent stay with us. We sincerely apologize that we were not able to meet your expectations during this stay. We appreciate the gift of feedback and have shared it with our team in an effort to improve our experience for all guests. If you wouldn’t mind, ... |
We stayed at this hotel the first week it opened and loved it! Excellent new addition to the Marriott Autograph Collection. The rooms were brand new and the staff was eager to make everything perfect for us. As a Marriott Gold member we were proactively upgraded and greeted upon arrival with fresh baked cupcakes in ce... | 5.0 | Hillary G, Thank you for your fantastic feedback! Our team really enjoyed reading your note about your experience. We truly appreciate your loyalty to Marriott Rewards and are delighted that you enjoyed the birthday cupcakes! We’re so glad you were able to meet Leo and Cleo – they are always excited to engage with o... |
Perfect location, great amenities, rooms are well done, staff is engaging and friendly. Not in the Riverwalk tourist zone. The rooftop bar offers great Savannah skyline views. The food is also very good Can’t say enough good. | 5.0 | No Exist |
Very contemporary, spare, well equipped apartment. Excellent location for walking all around Palermo. The second bedroom is a loft, with ceiling height best for children or shorter people. The entrance is unprepossessing, and the first stairs to reach elevator are narrow and slightly steep. Host, never seen or met, wi... | 5.0 | No Exist |
We received excellent service from start to finish. Shorthanded, so manager was covering the bar and cooking. Took a little longer, but didn’t even notice because of the care we received. They went out of their way to care for each guest. Great stay! | 5.0 | Dear Guest, Thank you for sharing your experience with us. We're delighted to hear that you received superior service throughout your stay. It's wonderful to know that the team went above and beyond, even with a shortage of staff, to ensure each guest's needs were met. We appreciate your understanding regarding the ad... |
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