user_review stringlengths 29 8.31k | user_rating stringclasses 5
values | response stringlengths 1 19.1k |
|---|---|---|
My husband and I stay monthly when flying in and out of Orlando. This hotel is consistently excellent in every way. The rooms are clean and modern. The staff is friendly and helpful. We really appreciate that the hotel is a 2 min drive to the airport, and there are plenty of restaurant options within walking distan... | 5.0 | Dear Guest, Thank you for your glowing review! We're thrilled to keep serving your travel needs in Orlando. Your remarks highlight all that we strive to provide, from our convenient location to our friendly staff and modern facilities. We're delighted your interactions with our manager, Victoria, left such a positive ... |
Excellent stay! Overnight before going on a cruise and this was perfect. Nice big suites with room to repack! Good breakfast too! My two nieces loved the pool. Loved all the Halloween decor and the friendly staff. Rocky, the shuttle driver was a real star. | 5.0 | Dear Guest, Thank you for your fantastic review! We're delighted to hear that you had an excellent overnight stay and that our spacious suites were perfect for your needs. It's great to know that your nieces enjoyed the pool and that you appreciated the Halloween decor and our friendly staff. Rocky, our shuttle drive... |
The hotel is nice and clean. The rooms are spacious. Customer service is okay. It's very close to the airport, so that was a plus. The only negative thing I experienced was when I asked for some extra towels; the answer was if you need anything, come by the front desk. I'm used as a big Marriott traveler. They always b... | 4.0 | Dear Guest, Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you found our hotel nice, clean, and conveniently located close to the airport. We're glad we could promptly address your request for extra towels on the second day. Your comments are valuable, and we appreciate... |
Micke, a young fellow. Full of enthusiasm. A multitasker, who I saw working with his clients with a jolly way. He greeted his clients in a professional way. He had answers for everyone. No lines were created as he would take care of the clients in a smooth and passionate way. | 5.0 | Dear Guest, Thank you for your wonderful review of Micke! We greatly appreciate your kind words about his professionalism, enthusiasm, and excellent customer service. Micke is indeed a valuable member of our team, and we're thrilled to hear that he left such a positive impression on you. We look forward to sharing you... |
The pillows, sheet beds and bed make up was excellent. The rug was well clean and fresh smell; very nice and clean. The overall bathroom was clean and neat; I was so comfortable in there. Kitchen well organized and mint condition; I mean everything. | 5.0 | Dear Guest, We are thrilled to hear about your fantastic experience at the TownePlace Suites in Orlando! It's wonderful to know that you found our pillows, bedding, and bed setup to be excellent, and that you enjoyed the cleanliness and fresh smell of your room, including the bathroom and kitchen. Our team strives to ... |
We stayed 2 nights, choosing this hotel because it had no resort fees and a free airport shuttle. We picked correct and would stay here again! The shuttle was prompt and with a friendly driver. The rooms were nice and clean. We ate the free breakfast one morning which was convenient. Easy walk to a few restaurants... | 5.0 | Dear Guest, Thank you for taking the time to share your positive experience during your recent stay with us. We appreciate your kind words and are delighted to hear that you found our hotel clean and friendly. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. Thank you! |
After having our flight delayed 3 times we got a hotel voucher and chose this hotel. What an excellent choice! The hotel manager Vicky was such a delight! She helped us check in with our voucher and was the bartender for the happy hour. She was so friendly and helpful AND a great bartender. Also the rooms were very cle... | 5.0 | lucyndaj, Thank you for reviewing our hotel and for the perfect 5 out of 5 rating. While I'm sorry to hear of the circumstances of your stay I am so happy to hear that Victoria took such great care of you. She is a true hospitality professional! We hope to welcome you back again soon the next time you are in the area... |
My flight was cancelled at the last minute, so I had I stayed for one night. When I arrived, Micke checked me in and made sure I got a room right away. I can't say enough positive things about Micke! He was dealing with a lot that evening, but kept a happy demeanor and smile in his face the whole time. He made what tur... | 5.0 | Dear Guest, Thank you for taking the time to share your positive experience with Micke during your stay. We're delighted to hear that Micke provided exceptional service, especially during a challenging situation with your flight cancellation. We appreciate your kind words about his professionalism and cheerful demeano... |
I was sold on TownePlace Suites on my first one night stay! I was so impressed with the facility and staff that I booked a 72 night business stay with Victoria, Assistant General Manager, the following week. Hugo, my shuttle driver from the airport, was very informative about all the local places to eat and all the ... | 5.0 | Dear Guest, Thank you for sharing your fantastic experience at our TownePlace Suites! We're thrilled to hear that you were impressed with our facility and staff, and we appreciate your kind words about Victoria, Hugo, Emily, Heidi, and Linetti. It's wonderful to know that they all contributed to making your stay excep... |
A well placed , new hotel with friendly staff. Kept exceptionally clean, including free breakfast area. The Flight Deck bar is a great place to wind down, especially during happy hour. Pool has enough space to be relaxing. Glad we switched to this hotel for our lengthy stay! | 5.0 | Dear Guest, Thank you for sharing your positive experience at our hotel! We're delighted to hear that you found our hotel well-placed, new, and with friendly staff. Your compliments about the cleanliness, The Flight Deck bar, and the pool are greatly appreciated. We're glad you chose to stay with us for your lengthy ... |
Great for short or long term stay. Big, clean rooms, like new. Good breakfast. Heidi at the bar for happy hour was wonderful. I highly recommend. Airport shuttle takes care of the driving if you need. Lots of restaurants in walking distance, like across the road in a couple directions. | 5.0 | Mike P, Thank you for your kind words and 5-star rating! I am so happy to hear you enjoyed your stay with us and that Heidi took such great care of you. She is a true hospitality professional! I hope we can welcome you back again soon the next time you are Orlando. Sincerely, Kevin Smith General Manager |
The rooms were nice and clean. Maryanne at breakfast was so nice and pleasant. The breakfast was nice and hot. Thanks Maryanne for making us feel comfortable. Looking forward to coming back again next vacation | 5.0 | natashalB9930SW, Thank you for your review and 5 out of 5 rating! I am thrilled to hear that Maryanne took great care of you. We hope to welcome you back again the next time your travels bring you back to the area. Kevin Smith General Manager |
I had an amazing experience. Just wanted to say that Maryanne was very welcoming and might I add the food was amazing. There is absolutely nothing negative I can say about the quality of the food and hospitality that was provided. | 5.0 | Z300PTsarahp, Thank you for taking the time to review our hotel and for your kind words. I am so happy to hear that you had an amazing experience with us. Our team works hard every day to ensure our guests have a perfect stay and truly enjoy reading feedback like this. We hope to see you again soon. |
Went on a girl's trip, the most comfortable place to sleep! I was so relaxed and everything was quiet and clean. It was a great way to escape my children lol. The breakfast there was also good! The quality of the food was fresh and hot. Big thanks to Maryanne, the breakfast lady who helped when I dropped my oatmeal! | 5.0 | 641lacys, Thank you for taking the time out of your day to tell us about your experience. I am happy to hear that you were able to enjoy a little you time during your stay and that you enjoyed your experience with Breakfast. We hope to welcome you back again soon. |
I just wanted to compliment Micke, James and Heidi on their excellent customer service being both friendly and accommodating me. I am new to electric cars, and they were very helpful walking me through the process of getting my rental vehicle charged. I can't thank them enough. | 5.0 | benG1923GM, Thank you for reviewing our hotel and for your kind words. Our staff strives to go the extra mile every day for our guests and truly appreciate reading feedback like this. I am happy to hear that Micke, James, & Heidi took great care of you and that you were able to take advantage our complimentary EV cha... |
Micke at the front desk was so polite and helpful. He recommended a great restaurant and got us a grab and go breakfast because we were leaving before breakfast would be served. Very clean rooms and very close to the airport and long term lots. | 5.0 | juliejalapeno, Thank you for sharing your experience with us and for your perfect 5 out of 5 rating! I am happy to here that our and the rest of our front desk team went above and beyond to make your stay with us an enjoyable one. We hope to welcome you welcome you back again soon. Sincerely, Kevin Smith General Ma... |
We love Mariott properties and rarely have issues. This hotel is exactly what we need, close to the airport and free shuttle. The hotel is quite nice and the room is spacious with small kitchenette, a table and lovely bathroom. My issue is an extremely strong smell in the lobby and elevators. The smell is perfume almos... | 3.0 | Septbabymom, Thank you for taking the time to review our hotel. While I am glad to hear that you enjoyed our complimentary shuttle service as well as our spacious suites, I did want to apologize for the issue you experienced with air freshener during your stay. We have reached out to the company that maintains our sc... |
It's important to give kudo's when they are due. Incredible staff that we encountered were the following: Rachid, Victoria, Hugo, and Emily. There are certainly others we forgot but these people went above and beyond. The 100+ seat meeting room was superb and the entire place was incredibly clean. We'll have our ne... | 5.0 | AskDickWagner1, Thank you for taking the time to share your experience with us and for your kind words. I am thrilled to hear that our staff took such great care of you. They are true hospitality professionals and enjoy reaching positive feedback like this. We hope to have the privilege of hosting your next event! ... |
My family of 4 stayed for one night after a long day of travelling. Very close to the airport and we only had to wait 15 minutes for the hotel shuttle to pick us up. Check in was quick and the staff are very friendly. Room is large and very clean. Air conditioning worked but was a bit noisy. Breakfast was very good wit... | 4.0 | Lorna K, Thank you for taking the time to review our hotel. I am happy to hear that you enjoyed your stay with us. Having said that I want to apologize for the issue you experienced with the air conditioner. I have shared your feedback with our maintenance team and will ensure this is an isolated incident. We hope to... |
I booked a stay here but in error put in the wrong dates - and was charged. The employees here are phenomenal! Thank you EMILY for being so kind and helpful with me. And thank you VICKY for "fixing" my mistake. I will see you in December - with brownies! | 5.0 | sweetmomala, Thank you for taking the time to review our hotel and for your 5-star rating! I am so happy to hear that Emily & Victoria took such great care of you. They are both outstanding members of our team that help us make our hotel what it is today. We can't wait to have the chance to welcome you here in Decemb... |
The breakfast was so good the hotel was so clean and well maintenance I would definitely be back again especially Maryanne She was a great staff member you will be seeing me again she was a great staff member you’ll be see me there again | 5.0 | Seasude31256868535, Thank you for taking the time out of your day to review our hotel. I am happy to hear that Maryanne took great care of you. We hope to welcome you back again the next time you are in the Orlando area. Sincerely, Kevin Smith General Manager |
highly recommend staying here, best hotel loved the staff, the dining staff were amazing, maryanne i think was the name, the area was great also, me and my family will most definitely be back for another stay | 5.0 | Explore52420938551, Thank you for your recommendation and perfect 5 out of 5 rating. Our team works hard every day deliver great service and truly enjoy reading feedback like this. I have shared your comments with Maryanne and the rest of our staff. We hope to have the privilege of welcoming you back again soon. Si... |
This our second time staying at this hotel. The room was Extremely clean. Very helpful and Kind staff . Great service breakfast was wonderful thanks to Maryanne Dorival . We will definitely come back again | 5.0 | Curious566071, Thank you for your 5 out of 5 rating and kind words. I am thrilled to hear that Maryanne took such great care of you. She is a true hospitality professional. We hope to welcome you back again soon! Sincerely, Kevin Smith General Manager |
My new favorite Hotel, I have worked in Orlando for 7 years now and stay in several different Hotels. This one by far has been the best yet as far as being Clean-Comfortable-Hospitality-Affordable. Ms Victoria and Staff are the best 😊👍 | 5.0 | Welcome Home, Thank you for being our guest and taking a moment from your day to share your experience with other guests. Victoria is the best of the best. Thank you again for recognizing; we are delighted that her hospitality made your stay even more memorable. Genuine, caring service is incredibly important, and it... |
I’ve been staying at the Hilton next door for a while. They were sold out so we gave this hotel a try. My whole family and I were impressed with how friendly the staff are and how clean the rooms are. Kevin and Emily at the desk were amazing! The ladies in breakfast were great also. I didn’t get their names. We will de... | 5.0 | Hello Q5978LNaaronh, Thank you for taking the time out of your day to review our hotel. I want to thank you for giving our hotel a try from your normal hotel, and I am thrilled to hear that our staff took such great care of you. We hope to be your home away from home when visiting Orlando! Sincerely, Kevin Smith G... |
Clean hotel with friendly and helpful staff. Close to the airport and quiet. Bed very comfortable and the room was clean and had nice amenities. The gym and nice equipment that actually worked. The morning breakfast was hot, delicious, and we’ll stocked. They kept the area neat and clean. | 5.0 | Connector03109453124, Thank for you reviewing out hotel and kind words. Our staff works hard every day to deliver the best service, and absolutely love reading positive feedback like this! We hope to welcome you back again soon, the next time you are in the Orlando area. Sincerely, Kevin Smith General Manager |
Emily, and the shuttle gentlemen were very friendly. When I came back from my trip, I was greeted by Freddy very friendly guy. Everything was clean and smelled wonderful. Breakfast, please don't get me started. it was perfect. | 5.0 | sanflav, Thank you for reviewing our hotel and for your kind words. I am thrilled to hear that Emily and Hugo took such great care of you during your stay with us. They are both true hospitality professionals. We hope to welcome you back again soon, the next time your travels bring you back to the area. Kevin Smith... |
The room and service I received from this Marriot was AMAZING! Emily checked us in and it was less than 3min til we got our cards for our hotel room. This hotel is a great location and it is close to alot of different restaurants! Fredy helped us with getting extra towels and was super friendly with me and my Family. W... | 5.0 | 522saull, Thank you for taking the time to review our hotel and for awarding us with a perfect 5 out of 5 rating! I am so happy to hear that Emily and Freddy took great care of you. Our hotel prides itself on providing excellent service and we love to read reviews like these. We hope to welcome you back again soon th... |
Great experience on my last trip. I was treated extremely well and had great service. Including two great Shuttle rides to and from the Airport. Hugo and James were the nicest drivers I could of ask for. Very polite and helpful, great conversationalist. I would highly recommend staying at the TownePlace Suites whenever... | 5.0 | Greetings A8072QVdavid, Fantastic, Thank you for being our guest at our TownePlace Suites Orlando Airport Our caring and devoted team members strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliments with each of them and recognize Hugo and James for a job well done. Thank you... |
My room was very clean, smelled great, all organized I will recommend this hotel to everyone Near airport , staff was great and pleasant Pool was very clean and enjoyable Breakfast in the morning was excellent | 5.0 | soniaivetter2023, Thank you for revieing our hotel and for your kind recommendation. I am thrilled to hear that you enjoyed your stay with us and were able to enjoy our complimentary hot breakfast. We hope to see you again soon! Kevin Smith General Manager |
Highly recommend, the staff was very polite everything was very clean, the rooms were up to my expectations. I spent a night with my family and will definitely be back very well picked up hotel and extremely organized. | 5.0 | Dear Guest, Thank you for your high recommendation and positive feedback! We're delighted to hear that you had a great stay with your family and that everything met your expectations. It's wonderful to know that you found our staff polite, the hotel clean, and the rooms well-maintained. We appreciate your kind words ... |
It was an amazing stay. Very clean and all employees were amazing. Highly recommend this hotel. It was a great experience with my whole family and will definitely be coming back again. Very pleased. 👍🏼 | 5.0 | Greetings 416denishal, Thank you so much for the opportunity to welcome you to our TownePlace Suites Orlando Airport . We are thrilled that you thoroughly enjoyed your time with us, and that our Marriott hospitality made your stay even more memorable. Please visit us again whenever your travels bring you back to Orlan... |
This is an amazing hotel. Very convenient. I stayed overnight because I had an early morning flight. The front desk clerk was very pleasant and accommodating. The breakfast was very good. I left my car there for two weeks at $10 per day. The shuttle service both going to the airport and returning from the airport was ... | 5.0 | 183paulinep, Thank you for taking the time to review our hotel and for awarding us with a perfect 5 out of 5 rating! I am happy to hear that our staff took such great care of you and that you were able to take advantage of our onsite parking. We hope to welcome you back again the next time you are in the Orlando area... |
If you weren’t impressed by the larger than average rooms, or clean pool and gym, you will be impressed by the awesome free breakfast. They had ham and cheese croissant sandwiches, and o dub usually cracked eggs and home style potatoes that were actually seasoned. That’s in addition to the waffle station and the other ... | 5.0 | Dear42Phillipa, Fantastic, We are so delighted to hear that you had a pleasant stay, We are thrilled our hospitable team helped make it extra special.Thank you so much for your review , and we hope to welcome you back again soon. Thank you, Rachid Alaoui regional Director Of Operations. |
The best staff experience, Evelyn at the front desk was always attentive and courteous, and the facilities is a 100% beautiful place to stay for a short or long period, the food is at another level and the breakfast in the morning with Sonia and Niurka are the perfect combination of warm charm to start your day! I wi... | 5.0 | Dear GlenMolina, Thank you so much for the 5-star review and for your kind words! We are so happy you appreciated our hotel's attentive service, accommodations, and our food and beverage offerings . Crafting an unforgettable experience for each of our valued guests is at the top of the list for us and we're absolutely... |
I stayed here for 5 weeks starting 03/22/2023 thru 04/25/2023. The hotel is 2 years old but you could've fooled me. It looks brand new. The management staff took their time in hiring some of the best employees Orlando has to offer. I apologize that I do not have everyone's name but a big shout out to the following depa... | 5.0 | DearF4741OSCOTTM, Thank you for taking the time to share your recent experience with other guests on our TripAdvisor page. It was a genuine pleasure to host you for your time in Orlando. It is also an honor to receive such high praise regarding Luis. It is always a pleasure to receive positive feedback, especially rea... |
Clean, newer, and not run down by kids unlike most Orlando hotels! Very nice, the staff is amazing, and walking food options. We came in very late…4AM…Mickie at the front desk provided the best customer service I have experienced in some time, even though we made a very short notice reservation. Mickie worked the ne... | 5.0 | Dear saB3578OX, Thank you for being our guest at our TownePlace Suites in Orlando. Our caring and devoted team members strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliments with each of them. Thank you, Rachid Alaoui regional Director Of Operations |
The hotel staff were exceptionally friendly. They greeted us with open arms and were helpful with any questions we had. The hotel was clean and the beds were comfortable allowing for a good nights rest before heading to Disney World. Lastly, the shuttle driver was very polite and provided for an enjoyable ride. | 5.0 | DearPassenger6652824261, We always appreciate hearing from our guests, so thank you for taking the time to write a review about your stay at TownePlace Orlando Airport . We are so pleased to know that our friendly and attentive service left a positive impression on you. We work so hard every day to ensure that our ser... |
I recently traveled to Orlando FL. for a quick work trip. In my quest to find a nice hotel just a few minutes from the airport. I found the Towne Place Suite Orlando Airport. The location is truly ideal for anyone who is on business, family or just travel. The location is in close proximity to many restaurants, air... | 5.0 | Thank you for sharing your feedback with us and choosing our TownePlace Suites Orlando Airport . We are thrilled to read the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know we exceeded your expectations with our customer s... |
I would like to personally thank the staff. I am here for training and everyone is so nice and accommodate to all my requests. I have to leave before breakfast starts for training and they do not question me grabbing extra food the day before on my days off. Sonia and Maryanne are absolutely amazing!!! Also the place i... | 5.0 | Fantastic, Thank you for taking the time to share your recent visit to our Towneplace Suites Orlando Airport It is important to us for our guests to have a great experience, and we are delighted to know we exceeded your expectations with our customer service. Thoughtfully crafting distinctive experiences is what each... |
Not only was the hotel very clean but it’s in a great location with lots of food options and close to the airport. I was staying the night before my cruise and had a great experience. Emily at the front desk was very helpful and friendly. She greeted me as a Marriott Bonvoy member and I felt like I was a valued guest. ... | 5.0 | Thank you for being our guest and taking a moment from your day to share your experience with other travelers. E,ily is the best of the best. Thank you again for recognizing; we're even more pleased knowing you both crossed paths. Genuine, caring service is incredibly important, and it brings a smile to our faces to kn... |
Wow, the TownePlace is where you want to stay when you visit Orlando. Their team is the best, and they'll go out of their way to help you with your needs. Starting with Mr.Hugo in the shuttle picking you up at the airport, to the front desk crew, Emily, Grecia, and Mikey. A great shout out to the ladies in the kitchen... | 5.0 | Excellent, Thank you for taking the time to share your experience with other travelers. We are thrilled you had a great stay. Thank you, Rachid alaoui Regional Director Of Operations. |
I had an excellent stay in my double queen bed studio with full kitchen with my 16 year old son for his spring break. Rooms were very clean and modern. Front desk staff gave excellent customer service. I am hard to please so a five star rating from me says a lot. Complimentary water upon arrival. Complimentary shuttle ... | 5.0 | Dear Guest, Thank you for taking the time to share your experience with us. We're delighted to hear that you had an excellent stay with your son and that you found our rooms clean, modern, and well-equipped. It's great that you appreciated the complimentary amenities we offer. However, we apologize for any billing di... |
We had a great experience, very clean, staff was very friendly. The location was perfect and the pool is very nice. Barely any noise, we slept like a baby. Staff member, Maryanne was outstanding and very helpful. Looking forward to our next visit. | 5.0 | Dear Guest, Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had a great stay and that everything was to your satisfaction. It's great to know that you found our hotel clean, the staff friendly, and the location perfect. We appreciate your kind words about Maryanne's outstandin... |
The Hotel was very nice. The staff was great as well. The breakfast was amazing. Maryanne was great towards me and my friends. I really recommend coming to this hotel. I will definitely be back during the summer. | 5.0 | Dear Guest, Thank you for your outstanding review and top rating! We're thrilled to hear that you had a very nice experience at our hotel and that you found the staff great and the breakfast amazing. Your recommendation means a lot to us, and we're excited to welcome you back during the summer. We appreciate your kin... |
I must say. I was very impressed by how clean the room were.. the hotel itself was amazing. Met a beautiful young lady by the name of Maryanne who was very nice and helpful to me and my family. She made sure we were all good! | 5.0 | It was a pleasure to welcome you to the TownePlace Suites Orlando Airport we thank you for the opportunity to serve you during your visit to Orlando. It is always wonderful to hear how much our guests enjoy our hotel. We can't adequately express how much it means to us that you recognized our exceptional associate Mar... |
Upon arriving to the room, it was already clean. The room was comfortable to stay in. The breakfast was good in the morning. The workers are friendly and Kind. Maryanne, a staff worker in the morning was very helpful and accommodating. I recommend the pool area, it’s clean and fun. | 5.0 | Fantastic!Five-Stars! Thank you so much. This is the best compliment any guest could ever give us. As the top rated TripAdvisor hotel, we pride ourselves on providing crafted, immersive experiences personally choreographed to delight and inspire, and it genuinely brings us a smile to learn that we exceeded your expecta... |
The Hotel was very nice and clean. The breakfast was very wonderful. Maryanne was so delightful towards me and my friends when she accompanied us. Me and my girlfriend will definitely be back next month for vacation. I will definitely will love to meet Maryanne again. | 5.0 | Dear Guest, Thank you for your wonderful review and positive feedback! We're delighted to hear that you had a pleasant stay at our hotel and that you found it nice and clean. It's great that you enjoyed the breakfast and that Maryanne provided you with delightful service during your visit. We look forward to welcomin... |
Maryanne Dorival Was so attentive I love to eat and she made the breakfast experience one of the best I’ve had at a hotel. The food was prepared to our liken. My boyfriend and I really enjoyed our time. | 5.0 | Maryanne is the sweetest, most thoughtful team members, and they will be over the moon to learn that their exemplary service helped make your stay that much memorable. Thank you again for choosing the TownePlace Suites Orlando Airport , and we look forward to providing you with another enriching experience whenever y... |
I want to thank the TOWNEPLACE for a very good time it was a beautiful experience the room was beautiful the staff was tremendous wonderful especially MarryAnne helping me and my friends and family front desk was ummm what’s that word ohh Awesome | 5.0 | Fantastic, Thank you for the perfect score - this is the absolute best compliment any guest could give us! We are glad we were able to provide precisely what you all needed just when you needed it. i Thank you, Rachid Alaoui Regional Director Of Operations, |
The Experience was so amazing one thing I loved was how clean the rooms were everyday! Everyday I would get back to such an organized and clean room done by Cinthia, Yusmelys, Roxannys ! They were so amazing and polite with absolutely everything. They made sure I was stocked with fresh towels and toilet paper! They o... | 5.0 | Thank you for being our guest and taking a moment from your day to share your experience with other guests. Cinthia, Yusmelys, Roxannys !are the best of the best. Thank you again for recognizing; we are delighted that their hospitality made your stay even more memorable. Genuine, caring service is incredibly important,... |
I had a wonderful time during my stay. Hotel employees were polite and very helpful.Breakfast was great and had a friendly staff especially Maryanne. I would definitely stay there again for my next vacation and will recommend my friends and family to this great hotel. | 5.0 | Greetings from TownePlace Suites Orlando! Airport Thank you for choosing our hotel and for sharing your feedback with us. It is important to us for our guests to have a great experience, and we are pleased to know that Maryanne was able to provide you with exemplary service that we are known to afford all our guests.... |
The place is wonderful, clean and neat. Great for business and leisure. The staff are very friendly and professional, and the cleaning people are the best, always worried about making sure, not only taking care for the cleaning of the suite, but making sure we have all the necessities: towels, paper towels, etc. Your c... | 5.0 | Thank you for taking the time to share your experience with us. Genuine, caring service is incredibly important, and it brings a smile to my face to know that you experienced our attention to tailored hospitality. We value your business and look forward to your next visit. Have a wonderful weekend, and travel safely. ... |
Short stay but it did not disappoint! This hotel is either new or remodeled, it is much nicer on the inside than most TownePlace hotels we have stayed at. The breakfast was outstanding and the staff in the breakfast were very nice. Kevin at the desk helped us get checked in early. We will be back again! | 5.0 | DearI26727Asamh, Thank you for the perfect rating. This truly is the best compliment we can receive and warms our hearts. We are pleased you enjoyed our convenient location, dedicated associates, and comfortable atmosphere. Thank you, Rachid alaoui Regional Director Of Operations. |
The entire stay was amazing. I only stayed one day but I had an incredible time at the bar they had happy hour, the farewell at breakfast, I enjoyed the waffles a lot. comfortable bed was spacious rooms, Miss Grecia at the front desk received us very kindly, attending to each one of our needs and explaining each detail... | 5.0 | Dear 241Greciar, Thank you so much for the 5-star review and for your kind words! We are so happy you appreciated our hotel's attentive service, accommodations, and our food and beverage offerings from our Flightdeck Bar. Crafting an unforgettable experience for each of our valued guests is at the top of the list for... |
I feel in love with the rooms. I inspected everything and everything was clean. I took my kids there and they enjoyed themselves. The kids normally don’t eat breakfast they sure enjoyed it thanks to the breakfast lady Maryanne. Would definitely be back for the summer | 5.0 | Dear NatashaB9930SW, Thank you for being our guest at TownePlace Suites Orlando Airport. We are continually crafting enriching experiences for our guests through inspired service and our commitment to quality. Our team members work tirelessly to provide the best service, down to the smallest detail. We will enjoy shar... |
My husband and I came in this hotel from the worst experience with dirty sheets and dirty rooms in the world at LaQuinta Inn in Melbourne Florida. We came in and met Emily and she was amazing with customer service and a hassle free experience. We booked right away after seeing such a clean, big room and Emily cared an... | 5.0 | Thank you for choosing our hotel for your business trip to Orlando. It warms our hearts to receive your top score and know that your stay was so enjoyed. We also appreciate you mentioning our exceptional team member Emily. She will be over the moon to learn that her hospitality made your stay even more enjoyable. Thank... |
Grecia at the reception is why this hotel is the best! Customer service, professional, courtesy, and good vibes is why Grecia needs to train others throughout the Marriot properties. Blessings! We sent proposal to the general manager for sponsorship for Warfightersrnr.org | 5.0 | Dear Dadydream45236922630, Thank you for choosing our hotel for your business trip to Orlando. It warms our hearts to receive your top score and know that your stay was so enjoyed. We also appreciate you mentioning our exceptional team member Grecia. She will be over the moon to learn that her hospitality made your st... |
There are no words to express how amazing the staff and hotel are!! Everyone from the front desk to the attendants have been super attentive. I want to give extra props to Cinthia and Yusmelys for the care, cleanliness and respect of my needs. Never had to ask again they took care of everything! They knew my name, and ... | 5.0 | Dear CathytQ52881RN, Thank you for being our guest at our hotel. Our caring and devoted team members strive to anticipate the needs of our guests, and we will enjoy sharing your generous compliments with each of them. Our Flightdeck bar is the place to be after a long day :) Thank you Rachid Alaoui Regional Director ... |
TownePlace Suites is a hotel brand owned by Marriott International. It is designed for extended stays and provides guests with comfortable, apartment-style accommodations. Each TownePlace Suites property features studio, one-bedroom, and two-bedroom suites that include a fully equipped kitchen, separate living and slee... | 4.0 | Hi Ward D, T hank you so much for taking the time to review your stay with us, your kind words is truly appreciated. I’m glad to see that you enjoyed your stay with us. Our goal is to do exactly what you described, provide the best quality of service possible while making our guests feel at home throughout their stay w... |
My stay at Townplace Suites Orlando Airport was nothing but the best. Great food, clean rooms, and even better staff. Micke at the front desk was an exceptional asset to the company, always answering any question I had and providing any service that I needed. His bright friendly and approachable personality made my sta... | 5.0 | Dear 120jaken, Fantastic, Accommodating guests in the best way possible and keeping our facility clean are two of our main goals. Micke is part of our dream team and our dedicated staff do their best to make each stay a fabulous experience. Thank you Rachid Alaoui Regional Director Of Operations |
Great location for a business conference, the hospitality team is 5 star, the hotel is absolutely beautiful and amazing. Staff is very knowledgeable of the area and very helpful. The bonus of being so close to MCO International airport. | 5.0 | Dear MichellerU2666DI, WOW your comments are so exciting. Our team loved them! As one of the Manager of the hotel I want to thank you personally for staying with us and for your nice comments. They are greatly appreciated. Being clean and friendly are some of the things we work very hard to do each day with every gue... |
Our Brokerage, Keller Williams Legacy Realty hosted an awards banquet breakfast at this facility. The food was delicious, the service was fantastic, the facility is very clean and the space provided was ideal for a work event of this nature. | 5.0 | DearQtpm, We're so glad to hear you enjoyed your stay with us. It's great to hear such a wonderful comment about our staff. Our entire team takes great pride in providing the best service possible to all of our guests. Thank you Rachid Alaoui Regional Director Of Operations |
I have over 1,700 nights stayed in Marriott hotels and this is the best Towneplace Suites I have stayed in. Everyone that works there is a joy to interact with and the bartender Justin made the stay just that extra little bit special. | 5.0 | Dear Guest, Thank you for your fantastic review and your loyalty to Marriott hotels! We're absolutely thrilled to hear that you consider our Towneplace Suites to be the best you've stayed in, especially with your extensive Marriott experience. We're delighted that you found our staff a joy to interact with, and we ap... |
Fantastic service! We arrived at the hotel at 9 am after disembarking a cruise and thought we’d try to check in hours early and it was absolutely no problem at all; we were able to spend the day relaxing and hanging out pool side. As parents of two young kids, it was very appreciated. They have a lounge that serves ... | 5.0 | Dear April, Thank you for your loyalty to our hotel and for taking time out of your day to share your experience with other guests. We are absolutely delighted that you perfectly enjoyed your stay with us. Thank you, Rachid Alaoui Regional Director Of Operations |
Nice hotel but poor customer service. We called to get picked up at the airport. I had to put our bags in the van since the driver couldn’t be bothered. Then he had the nerve to ask each one of us for a tip. Arrived to the hotel and checked in. We were given someone else’s room. Luckily the person wasn’t there when we... | 2.0 | Dear John, Thank you for sharing your experience with us and selecting The TownePlace Suites for your visit to Orlando. We were disappointed to read of your experience with the level of service received from our team . We take matters of hospitality and comfort extremely seriously and pride ourselves on not only meet... |
My stay here has been absolutely amazing. The staff have been very nice, especially Micke! He made my stay enjoyable with his kindness, knowledge and professionalism. Housekeeping also did a great job with cleaning. Thank you Micke for making my trip enjoyable! | 5.0 | Dear Guest, Thank you for your wonderful review and for choosing to stay with us! We're delighted to hear that your stay has been absolutely amazing, and we appreciate your kind words about our staff, especially Micke. It's fantastic to know that he made your stay enjoyable with his kindness, knowledge, and profession... |
The staff and the cleanliness of this hotel is amazing, everyone in the breakfast team was beyond friendly in particular Monica and Niurka who really made sure you’re taken care of before heading out or just going back up to your room. | 5.0 | Hi, Thank you so much for taking the time to review your stay with us, your kind words is truly appreciated. I’m glad to see that you enjoyed your stay with us. Our goal is to do exactly what you described, provide the best quality of service possible while making our guests feel at home throughout their stay with us.... |
Maryanne Dorival was so very kind to my family and I. She saw that we were 7 minutes late for the continental breakfast and she went out back and made all 4 of us a plate. Her kindness this morning went a long way. | 4.0 | Hi J2437OYjuliap, Thank you for taking the time to share your story with us, We are thrilled that Maryanne made your stay memorable. Looking forward to your next stay. Have a great day, Rachid Alaoui |
Luis was incredibly helpful in getting my room situated just right. He was patient, professional and prompt in taking care of my needs. This was my first stay, but won’t be my last. I appreciate the attention to detail and cleanliness of this property. | 5.0 | Dear Y2420KZpaula, Thank you for selecting our hotel for your time in Orlando and for this extremely thoughtful review. We are so delighted to hear that we took the best care of you while you were with us as well. Attentive service supported by comfortable accommodations and a convenient Airport location are what set ... |
We stayed here the night before flying to Jamaica. Luis at the front desk was so helpful when we were trying to decide on how we were going to get to the airport. We took the shuttle & decided to leave our car and pay for parking at the hotel vs paying for parking at the airport. Not having to find parking and take a s... | 5.0 | Dear V829ISallisonm, Thank you for taking the time to share your recent experience with other guests on our TripAdvisor page. It was a genuine pleasure to host you for your time in Orlando. It is also an honor to receive such high praise regarding luis. It is always a pleasure to receive positive feedback, especially ... |
I have stayed at this hotel twice now. My last stay was the 1/29 through 2/3. This hotel is outstanding. It is clean, the breakfast is great, and the staff could not be more accomadating. Kudos to Grecia and Luis, at the front desk and a special thank you to Sophia in housekeeping. This at the top of my hotel ex... | 5.0 | Dear Gicke66, Thank you for investing the time to share your experience and to highlight our team members who truly loves what they do. As you discovered, Grecia and Luis take great pride in personally crafting experiences that ensure each guest leaves richer than they arrived, and we are delighted to read that his ho... |
There is a difference , believe people there care about you (I mean it ). I am not in any way related to the hotel or employees...The break fast is great , the gym modern and comfortable and the location superb .... | 5.0 | Dear Titotelemedik, Thank you so much for rating us as perfect! It is the best compliment we can receive. We work very hard to perfect the guest experience with inspiring, thoughtful service, and it genuinely brings a smile to our faces to learn that we exceeded your expectations. We hope you'll visit us again whenev... |
Last minute overnight due to weather advisory at airport. We were delayed and decided to be delayed at a hotel rather than the airport (MCO). Very friendly, very clean and friendly staff. We were shuttled to and from the airport (NO CHARGE) Hugo was our driver. Very personable. Gracia was or first contact at front desk... | 5.0 | Dear Deborah, Thank you for taking time out of your day to share your recent experience on our TripAdvisor review page and for your kind words! We are so happy you appreciated our hotel's attentive service, accommodations, Breakfast. Thank you, Rachid Alaoui |
Everything about our pre flight stay was 5 star! The staff is incredibly friendly and helpful with a special shout out to Victoria Fajardo who is super nice and extremely efficient. This is one of the cleanest hotels I've ever stayed in...on par with a Westin etc. We were surprised at how great the included breakfast w... | 5.0 | Dear JudtKmom, Fantastic, What a wonderful way to start our week by reading this kind, thoughtful review. Thank you for taking time to share your recent experience with us. We are so grateful to have such thoughtful guests who appreciate the gracious service of our team members. Thank you, Rachid Alaoui |
My husband and I stayed here with our 4 year old and 1 year old for 1 night. We were staying on a Disney property for our vacation but wanted to fly in the night prior. We chose this hotel based on reviews and due to the fact that it was newly built. We took the airport shuttle to the hotel and our driver was great. He... | 5.0 | Dear Laura, Five-Stars! Thank you so much. This is the best compliment any guest could ever give us. We are beyond proud to read that you found our hotel immaculate and welcoming. We work very hard to perfect the guest experience here at the TownePlace Orlando. Thank you, Rachid Alaoui |
Ed saved the family reunion!! After not seeing my sisters for three years, we were able to organize a family reunion in Orlando. I booked our first night at the Towne Place Suites Orlando Airport months in advance, specifying a room with two Queen beds. I contacted the hotel a few times in advance to make sure our rese... | 5.0 | Thank you for taking the time to share your experience with other traveler. We are thrilled to hear that ED was a great help.We look forward to your next visit. Thank you, Rachid Alaoui |
Some new white guy with a big beard was very boring and kind of gave me bad vibes at the bar. He had long hair and was new to the bar. I told him to gice us 3 coronas and put it on my tab and he said “ion have a tab for you yet” but with a mad face. Well make one and close the tab and thats okay with me | 2.0 | Dead David A, Thank you so much for your feedback, as are team works hard to ensure the outmost satisfaction of all our guests. There are times, we fall short and times like now we really appreciate your constructive criticism that could help us serve you better next time. We take matters of hospitality and comfort ex... |
The breakfast , the facilities and the room are immaculate and plentiful . NIURKA and the other staff make your stay very pleasant and are very good in to details and help you particularly on the breakfast hours...well done. CONGRATULATIONS. I ask for some extra towels and Carlos was in less than five minutes with the ... | 5.0 | Dear Tito-paradise, We loved reading your review and sharing your comments with our team. We're so happy that our Hotel/Team provided everything you needed to craft a memorable experience, Accommodating guests in the best way possible and keeping our facility clean are two of our main goals. We look forward to welco... |
We really enjoyed our stay. Our group was 7 adults including 2 couples and 3 adult siblings. There was plenty of room to spread out especially in the 2 Queen room. The bathrooms were modern and clean. The beds are very comfortable and the room is wel laid-out. Every detail is considered and the breakfast was pretty goo... | 5.0 | Hi Kellyd140, It is great to read about your memorable visit to our hotel; you and you enjoyed our thoughtful hospitality. Thoughtfully crafting distinctive experiences is what each of our team members is devoted to doing, and it is a pleasure they were a part of making your visit so memorable. We are also glad to k... |
New and beautiful hotel! Everything was super clean, the staff was AMAZING! Room is very spacious, perfect for family and kids. Grecia in the front desk was very nice and always helpful. The breakfast staff was exceptional and the food was delicious. It was near gas station and many places to eat. Will definitely stay ... | 5.0 | Dear G3415KOmr, Thank you for taking the time to share your experience with other travelers on our TripAdvisor page. We also appreciate you selecting our hotel for your visit to our beautiful city. We are delighted to know you enjoyed your time with us, our friendly team members were helpful, and you found our hotel c... |
Love this hotel. Very new. Great location very near the Orlando airport. Lots of high quality restaurants nearby and a gas station on the corner on the way to airport for those who need to refuel the rental car. Breakfast could be a little better... | 5.0 | Dear Joed0336Mj, Thank you for staying at the TownePlace Suites Orlando Airport and for taking the time out of your day to share your experience with fellow travelers. Our team members are passionate about providing a tailored, enriching experience for each of our guests, and we are delighted to know they were a signi... |
I'm a Jacksonville resident, about 2 1/2 hour drive to Orlando. I like staying at the Marriot Towne Place Suites Orlando Airport. I can park my vehicle there for a week or so, I get a good breakfast in the morning and a Shuttle brings me to MCO in no time. All personel is so courteous and ready to help. Rooms with suit... | 5.0 | Hi riggiefl, Thank you so much for the perfect rating and your loyalty to our hotel! This is the best compliment we can receive, and it warms our hearts. We can't adequately express how much it means to us that you recognized our exceptional team members. They will be over the moon that their hospitality made your tim... |
We stayed here for a night when our flight got delayed until the next day due to the winter storm. This Marriot property is amazing and clean. I would for sure stay here again. Micke at the front desk is a 5 star employee! He made our stay so wonderful! His professionalism is hard to find these days. As a titanium elit... | 5.0 | Dear Radboys3, It was a pleasure hosting you and thank you for taking the time to share your experience with other guests. Micke is of the sweetest most thoughtful team members, and will be thrilled to learn that he exemplary service helped make your stay that much more memorable. We hope you'll visit us again wheneve... |
We stayed 3 nights with our family of four over Thanksgiving. Our two rooms were very clean and cozy. The front desk customer service was top notch and breakfast was good. It was really close to the airport, but further away from Epcot where we attended a wedding. Great place to stay, but wish it was a little closer to... | 5.0 | Dear KristiS16, DearIt was a pleasure to welcome you to the TownePlace Orlando Airport, we thank you for the opportunity to serve you during your Thanksgiving holiday travels. It is always wonderful to hear how much our guests enjoy our hotel. We can't adequately express how much it means to us that you recognized ou... |
The staff went above and beyond from the beginning! We requested rooms together on the top floor and not only did they come through but had a welcome letter and bag for us in the room. The desk employees were so nice and the breakfast staff Gracia was as well. Most hotel free breakfasts aren't worth eating but this hot... | 5.0 | Dear I2672ZAsamh, Fantastic, Five-Stars! Thank you so much. This is the best compliment any guest could ever give us. As the top rated TripAdvisor hotel, we pride ourselves on providing crafted, immersive experiences personally choreographed to delight and inspire, and it genuinely brings us a smile to learn that we ex... |
Online reservation and check-in was easy. From the airport I called for a courtesy shuttle which arrived in fifteen minutes. The driver was pleasant and personable. In about ten minutes I was at TownePlace. On-site confirmation of details was quick. The room was gorgeous with a refrigerator, dishwasher and cooktop.... | 5.0 | Dear Eric B, Thank you for the perfect score - this is the absolute best compliment any guest could give us! We are glad we were able to provide precisely what you all needed just when you needed it. We work hard everyday to ensure that our service is not only timely but anticipatory as well. Therefore, we are beyond ... |
Great rooms, clean and comfortable. The staff was amazing ! Maria at the front desk was very accommodating. Lena at the bar was the best !!! I stayed here for a month due to the business. A great experience, great location, & great amenities ! A lot of restaurants near by as well. | 5.0 | Dear 960Piad, We want to thank you for choosing to stay with us for your time in Orlando. We are thrilled to receive your five-star review and so delighted to learn you had an excellent stay with us. Thank you, Rachid Alaoui Regional Director Of Operations. |
Can’t said enough good things about the staff The hotel is beautiful and well maintained Great place to stay. Luis was so helpful and went above and beyond to make it a great stay during a rough time dealing with Hurricane damage to our home | 5.0 | Hi Ann, Thank you for taking the time to share your experience with us, We are thrilled you had a great stay. We're so happy that our Hotel/Team provided everything you needed to craft a memorable experience, Accommodating guests in the best way possible and keeping our facility clean are two of our main goals. We ... |
Stormy night. Got a bottle of wine at the bar to take to the room. Bartender said he didn’t know price - that he would call the room with the price. Fifteen minutes later, after we have poured the wine, the bartender called the room and notified us that the wine is $75. This was outrageous. $75 for a $20 bottle of wine... | 2.0 | Hi Jeanney, Apparently we dropped the ball on your stay with us and we would love to try to make things better for you. If you could contact me personally on my cell number 407-230-1508 we will try to make this right for you. We appreciate your feedback and look forward to speaking with you soon! Rachid Alaoui Regiona... |
I am a frequent lodger at Marriott properties. The TownePlace Suites Orlando Airport has got to be one of my all time favorite places. When you walk in the door, you are greeted by a clean, crisp atmosphere. The place was immaculate. Ed at the front desk could not have been more pleasant or helpful. He made us all fee... | 5.0 | Hi Karen, We loved reading your review and sharing your comments with our team. We're so happy that our Hotel/Team provided everything you needed to craft a memorable experience, Accommodating guests in the best way possible and keeping our facility clean are two of our main goals. We look forward to welcoming you b... |
Rooms 621 and 623 should never be booked with anybody until they figure out the noise situation. There is a loud sound coming from the bathroom that sounds similar to a fog horn in the distance. I wear earplugs and still couldn’t sleep. My grandma was staying next door to us and had the same issue but my aunt and uncle... | 3.0 | Hi 734tessan, Thank you for your review. Through these reviews online we are making strides to provide our guests with the highest of quality service. We apologize that your recent stay did not meet expectations. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better expe... |
I can't say enough great things about my stay! Beautiful hotel. Spacious and super clean room. Plenty of parking. Excellent customer service. The breakfast was amazing! Overall, one of the best hotels that I've stayed at in Florida. Can't wait to stay again! | 5.0 | Greetings, Fantastic,Friendly and helpful staff - music to our ears! Our team really enjoyed your comments and we are so glad that we could assist you. . Thank you, |
This hotel has all the amenities (stovetop, cooking utensils, dishwasher, larger refrigerator, included breakfast) typical of the TownePlace Suites line but stands out with its stylish decor (with an air travel theme throughout) and elegant, modern style that verges on boutique hotel feel. We found the staff to be extr... | 5.0 | Hi Run2sea, Your comments are so exciting. Our team loved them! As the GM of the hotel I want to thank you personally for staying with us and for your nice comments. They are greatly appreciated. Being clean and friendly are some of the things we work very hard to do each day with every guest. Thank you, |
10/10 Would recommend! The staff were incredibly helpful, especially Micke at the front desk. This hotel is very new and updated. We were upgraded to a suite which included a fully stocked kitchenette, we only stayed for a night but would be perfect for staying more than a few days. The hotel is within walking distance... | 5.0 | HI 698Lexib, Accommodating guests in the best way possible and keeping our facility clean are two of our main goals. our dream team and our dedicated staff do their best to make each stay a fabulous experience. Thank you for taking the time to write a great review and we are looking forward to see you again! Thank yo... |
The staff of this hotel was exceptional. Staff members at the front desk went out of their way to assist me by printing out documents I needed and the shuttle driver, Hugo, offered to take me to the airport early ahead of the first shuttle departure when he saw me ordering an Uber on my phone at 4:00 a.m. I was beyond ... | 5.0 | Thank you very much for taking the time to share your experience, We are delighted you had a great stay and look forward to your next visit. Thank you, Rachid Alaoui |
Very clean and spacious. From the time you walk into the hotel you are greeted by a wonderful staff. All areas were clean. Will stay here again anytime we are in the area. I love how close it is to the airport! | 5.0 | Hi E4478IWcarmens Thank you for staying with us and for sharing your experience, we are delighted to hear you had a great stay. Our team strive for greatness and guest satisfaction is our top priority. Sincerely, |
I cannot express how thankful I am to all staff at this hotel for the attention and mannerism we received. Special thanks to Ed for going above and beyond to accommodate my mother whom is in a wheelchair. You took care of every concern we had and with a gracious smile and efficiency. I commend your ethic. Thank you! | 5.0 | Hi PriscilaSilly, Thank you for providing feedback regarding your recent stay with us at the Holiday Inn Express Orlando Lake Buena Vista. We love hearing about areas where we've exceeded expectations. We also appreciate constructive feedback and will take your comments under consideration as we always look for ways t... |
The experience was great Ed was very helpful to my family and I he made sure we knew where everything was. The room itself was very clean and in place . I would recommend staying here it has great customer service and food. Overall one of the best hotels I’ve stayed at in Florida. | 5.0 | Hi Patrick, Thank you very much for taking the time to share your recent visit to the TownePlace Suites Orlando Airport, We are delighted you had a great stay. Thank you, Rachid Alaoui |
Mikey the Front Desk Clerk was always in point, personable and a pure joy. Always spoke to me in the evening “welcome home”, because essentially this was my home for 30 days! Mikey is the Best! And so was the rest of the staff. Gail | 5.0 | Hi GailbC7521CL, Thank you so much for taking the time to review your stay with us, your kind words is truly appreciated. I’m glad to see that you enjoyed your stay with us. Our goal is to do exactly what you described, provide the best quality of service possible while making our guests feel at home throughout their s... |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.