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We were there for three nights. Everything was perfect. The staff was very friendly and went out of its way to make us feel welcome. The food was very good and authentic. The rooms were well appointed and spacious. We spent most of our time at the pool and there was no problem finding shaded lounge chairs. Consi... | 5.0 | Dear Companion753906, We are grateful that you took the time to leave us a 5-Star review. We take pride in knowing that we managed to make this a joyful experience, as you mentioned one of our goals is to offer a peaceful, transformative and relaxing space and I am glad we were able to hit the mark. We look forward to ... |
We traveled with PhD Dante Garcia to Sian Kaa'an aquifer for a full day excursion. We saw ruins, caves, cenotes and an ancient version of a lazy river (aquatic channel) that was so memorable. We also went to the Mayan ruins at Coba with German Mata. He is so knowledgeable and so fun to be with. Both trips are coordi... | 5.0 | Dear ericfromhoustontx, Thank you very much for your words. The experiences you mentioned are incredible. I am so happy to know you booked them and they really made the trip memorable. I will let Dante and Germán know what an incredible time you had during the trip to Yucatán. We are looking forward to seeing you aga... |
Etéreo was, simply put, one of the best experiences I have had. Not only is the setting stunning and magical, the restaurants and food delectable, but the room design is out of this world. The best part of the whole experience, by far, was the warmth of the people working at Etéreo. Everyone treats you as if you're at ... | 5.0 | Dear J W, Wow, what a lovely review to read. I am so happy to know that spending time with us is worth every second. I will let all the areas involved in your comments know about the positivity of this review. We will be waiting for you as you are definitely not just a friend but part of the Etereo Family. Sincere... |
This is an amazing resort. We were made to feel special from start to finish. Delicious food and beautiful pools, cabanas, rooms. It is upscale in every way. Prepare to be addressed with your name. All staff are seeking to make your experience over the top... | 5.0 | Dear DCundiff7, Thank you so much for your review. I am delighted to read that you spent a good time with us at Etéreo. I am so happy to hear that the team created that sense of personalization and recognition, the whole team takes immense pride in creating special moments. We are looking forward to seeing you again, ... |
We were celebrating our 25th Wedding Anniversary The property is amazing small, and nothing left undone. They are also pet friendly! The pictures online do not do it justice. I did not want to leave, and we were there for 9 days. | 5.0 | Dear beachbrasher, Thank you again for your kind words about your experience with us at Etéreo. We are more than happy that you chose to celebrate such a special occasion with us. We look forward to having you back next year and being able to take part in more of your life celebrations. Sincerely, Vinod |
Absolutely stunning. The room was gorgeous, and we were greeted with champagne and fruit in the room as well. The resort was incredible. Multiple pools, with plenty of available seating. Great, attentive service. Complete seclusion and privacy. We didn't spend much time at the beach, but it was gorgeous and amazingly ... | 5.0 | Dear mikezulla, I am so happy to read your wonderful review. Thank you for taking the time to share your experience with the Tripadvisor community. I will let the team know about your kind words and will definitely make sure that the culinary team are recognized for their culinary delights. And yes, the trampoline ne... |
I would highly recommend this property. Its beautiful, staff are extremely friendly and the food was excellent. I would recommend taking the catamaran boat to snorkel. Ask for David. He was amazing and made you feel safe 100% of the time | 5.0 | Dear jaychiachen, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I will let the team know about your kind review. I am glad to see that you also enjoyed our water activities. We look forward to you experiencing more of Etereo in the near future.. Sincerely, Vinod |
Hidden Gem of a resort. Brand new and yet run like a well oiled machine. It rained for the first 4 days of our 7 day trip and yet still the resort was magical. The spa was authentically mayan and wonderful. The chef of the restaurants made each experience unique and delicious. Augousto is an incredibly talented mixolog... | 5.0 | Dear ABLChapp, What a wonderful way to start the year. We are delighted to read your kind comments about Etereo. It will give me great pleasure to share this with the whole team. Thank you for seeing the beauty and spirituality of Etereo even though the rain, we hope to see you again shortly to celebrate next Holida... |
This is beautiful property with gorgeous views from every room. The food is amazing and the staff couldn’t be lovelier. I only wish there were a few more activities - tennis etc. One of the best massages I have ever gotten. Highly recommend for families. | 5.0 | Dear maddeline, Happy new year! We were elated that you have chosen Etéreo to spend your holidays. I am happy to know you had a good time during your stay and that you liked the property. I will let the Culinary and F&B teams know about your comments about the food. About the activities feedback you mentioned, we are... |
Throughout our stay we had delicious food, incredible experiences, and enjoyed a peaceful atmosphere. The property itself is beautiful and well-maintained. Overall, we can't wait until we return again. | 5.0 | Dear matlock1716, Thank you for your kind comments about our property. We are happy to read that you had a good time at Etéreo. Our hotel aims to provide a truly one-of-a-kind experience, and we will be thrilled to see you back soon in the Riviera Maya. Sincerely, Vinod |
We loved our whole experience at Etereo. You will not find a more beautiful resort to visit. The staff went above and beyond to make our stay everything we hoped it would be. Everyone is warm, friendly, and accommodating. The rooms are stunning, views are stunning, and the culinary program is over the top good. I don't... | 5.0 | Dear Carrington_Buck, Thank you so much for your kind comments. It will be with great pride that we share this feedback with the whole team and thank you for highlighting aspects of the Resort that resonated with you. We are looking forward to seeing you again at Etereo. Wishing you all the best for 2023! Vinod Naraya... |
WOW! I’m writing this review six months after visiting this magical place and yet I am still at a loss for words. Truly ethereal in every sense… from the view from our Ocean Suite with sky deck to the beachside lounge and every bite and sip in between. The harmonious integration of modern design with deference to the ... | 5.0 | Dear SKP509, Yuum bo'otik! Thank you for taking time to review Etéreo. I am glad to read your kind words about the property and the level of detail that you get into is especially gratifying as the team spends a great deal of time ensuring that it feels like a special place. We will be sure to recognize both teh Sana a... |
Top notch everything. By no means is it cheap, but it is worth every penny. My family was made to feel special the entire time. Not a place for crowds or people watching. If you want a quiet, family friendly or secluded romantic experience then you can not beat this place. Amazing! | 5.0 | Dear BBandC, Thank you for your review and for choosing our hotel. I am glad that the experience and the level of attention you received made it feel like a special experience. I'm happy that you enjoyed the quiet and relaxing atmosphere of Etéreo. We are looking forward to having you again as a guest. Best, Vino... |
If you told me I’d break my toe on day 1 of my vacation and I’d still have one of the best vacations ever, I’d have called you a liar. This place is amazing and incredibly relaxing. Every bite of food I put in my mouth was delicious (and I’m a foodie), the cocktail program is wonderful, the amenities are well thought... | 5.0 | Dear penster, What an amazing review! I am glad to hear that your experience was positive. I will let Cynthia know about the positive impact she made on your experience, she made sure to communicate with the whole team to ensure that we turned an uncomfortable situation into a positive one. Also I will share with the ... |
I would highly recommend Etero, it was an incredible property. Everything from the moment we stepped food on property was A+. The staff, accommodations, F&B, amenities, spa, gym - not a detail unturned. We would highly recommend the property to family and friends and look forward to coming back. | 5.0 | Dear alawolf, Thank you for taking the time to review your stay with us. It brings me a lot of pride and joy to hear that you're an avid fan of our hotel and all of the amenities of the hotel. The credit belongs to the fabulous team we have here and their passion and dedication to sharing their joy of Etereo with all ... |
With personal service from Jorge, Eddie, and the rest of the team, and a phenomenal location on a beautiful stretch of beach in the Mayan Rivera area south of Cancun, Etereo is a great choice if you're looking for a quiet place to relax. The rooms are beautifully styled and extremely comfortable. The food is excellent.... | 5.0 | Dear Stephen, Thank you for giving us the opportunity by staying with us at Etéreo. I will let Jorge, Eddie and the whole team know about your kind comments about their service. Also, I will share with the culinary team and chef your enjoyment of the food at our restaurants. Please, let me know if you come back to th... |
Etéreo is an absolutely beautiful resort. From your room to the restaurants, beach and pools - no detail is left out. The staff is attentive and friendly, and the food is outstanding. Highly recommend! | 5.0 | Dear aaeichten, I appreciate your positive feedback about our hotel. I am glad you liked the hotel, the food and the beach. The team prides itself in trying to create a whole experience. I hope your next stay is just around the corner. Please do not hesitate to reach out if we can ever be of any assistance. Sincere... |
We truly enjoyed our stay at Etereo! With just a couple of minor tweaks it would be absolute perfection! Pros: You will not be disappointed in the esthetics of the resort, pool or beach, its is absolutely gorgeous. The food is superb! You can tell the time and effort that went into all the menus and specialty cocktail... | 4.0 | Dear caram705 We appreciate you taking the time to provide us with such detailed feedback about your stay. I appreciate the constructive feedback and it is all things we will review with the team and look to continue to enhance the service we provide. We look forward for your next visit and for you to see the evolut... |
Without a doubt the best place to relax and reconnect with the nature. Excellent sea view, various relaxation activities to get out of the routine. The food is incredible using products from the region and preserving the Mayan culture. A must visit place in the Riviera Maya | 5.0 | Dear fatimaposadas1494, I am so glad to hear that we were able to offer you space to reconnect with yourself and with nature. I am also very grateful for the feedback about the food as this is something that the team pours their heart into. I hope your next stay is just around the corner. Sincerely, Vinod Narayan Gene... |
This is more than a 5 star hotel. The service is unmatched and the food was amazing. The accommodations were very private and this is a perfect romantic getaway spot! I recommend...couples, girls groups and mother/daughter trips. The spa is also a super mayian experience which is neat. | 5.0 | Dear emilyR6470PJ, We are deeply appreciative of your review. It brings me a lot of pride and joy to hear that you recognize Etereo in this way. As always, don't hesitate to let us know if you're visiting again soon. Our staff are always ready to help create the next magical getaway. Thank you and until next time. ... |
Went for a week of business and instead of staying in the Mayakoba complex where the meetings took place, decided to stay at Etereo in the new Kanai development. To be away from golf carts and tons of people and be greeted by a Shaman to bless my stay before even getting to my room was a dream! The whole stay left ... | 5.0 | Dear StephaniedeOrtiz, Wow! Thank you very much for this kind review, we truly appreciate your trust in us. I am very happy to hear you enjoyed your stay at Etéreo.. We look forward to welcoming and blessings from our Shaman will be waiting for you, in the near future. Sincerely, Vinod Narayan General Manager |
We came for our honeymoon, and no question will be back for future anniversaries! The design aesthetic is impeccable - every last detail is beautiful. The food, albeit pricey, is worth it at all the venues on-site, including in-room dining! LOVED the spa, the beach, and the pool. More than anything, the staff are truly... | 5.0 | Dear 166jibrank, I am so glad to hear that your stay was so wonderful during a very special time in your life. It is so amazing to hear that the team has created some very fond memories. It truly starts with the heart for our team. We will be waiting to see you next year to celebrate your anniversary at Etéreo to crea... |
From the moment you step foot on property you feel calmness surround you. Every choice from the aesthetics to the sound proof rooms has been made to ensure a relaxing time for guests. Food - your body will tell you (as will your tastebuds) that the food you’re receiving is made from the freshest ingredients. Every di... | 5.0 | Dear adwoa14, Thank you for your kind and detailed review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to pass on the feedback to Penelope and also look to ensure that we strive to attain that 100% score. We h... |
5-star location, service, and amenities. Beautiful resort tucked into the mangroves that really complements the setting, with great views. I have celiac disease, and staff was super knowledgeable accommodating of gluten free dining at each of the restaurants. | 5.0 | Dear KaseyG8440, Thank you for your review and for choosing our hotel. I’m happy that you enjoyed the amenities and the service. Our location is definitely one of the things we are very proud of. We are so lucky to have a property in this amazing Mayan territory. I appreciate the fact that the team were able to handl... |
Beautiful property and next level service. We traveled with our toddler and everyone was accommodating and they always had high chairs available. The service was truly amazing. The facilities were fantastic and the room was perfect. | 5.0 | Dear alexandraplippert, Thank you for posting a review following your recent stay with us. It was a pleasure having you here and I appreciate that you came with the whole family and that we were able to accommodate, the team always wants to ensure that those traveling with young guests are well taken care of as we kno... |
After staying at E'tereo shortly after it opened in December, we (3 of us including 15yo son) decided to make another visit in early July. The property itself is absolutely stunning and the food and drinks are incredible. However, what continues to make E'tereo an exceptional place is the staff. Truly some of the m... | 5.0 | Dear Faterfamily, Thank you for the time you took to write this kind review about us. Jordi, José, Ommar, and Eduardo will be ecstatic to read they make a lasting impression during your visit. I am happy to read you enjoyed the food and the drinks and that you find exceptional, comfortable, and attentive service at... |
Etereo is a fabulous place. We have stayed in some lovely places around the world but this really is a perfect place. Small and exclusive, exceptional and friendly service, amazing food (like every dish we had over five days was excellent - lots of traditional Mexican dishes perfectly executed and super sushi too - t... | 5.0 | Dear Cerney345, Thank you very much for your kind review, we are thrilled to read you spent a good time at Etéreo. Chef Alicia and her team will be ecstatic to read your review about (I agree) the incredible tuna maki. Our Spa team will also be very proud to read such glowing feedback. I hope this will be the... |
Everything about this place and stay was magical. the staff is friendly and helpful. they allow you to text through WhatsApp for your needs and the response time is so quick! the food at this property was top notch ...from breakfast to lunch and dinner! we traveled with our 14 month old and 7 year old and this was a ... | 5.0 | Dear Aminah, We are thrilled to have had you stay with us and thank you for your very kind feedback. We appreciate the time you have taken to write about your experience. I am glad to read you enjoyed the food and will be sure to share this with the whole Culinary team. We look forward to seeing you and your kids an... |
Stunning hotel in the mangroves of RIviera Maya. Quiet, clean, upscale experience. Friendly staff and exceptional amenities. The view from the top floor suite is one of the best in all of Cancun area! | 5.0 | Dear mpatzold, Thank you very much for taking the time to share your experience with us. I am glad to read you had a great time during your stay with us. The view will be waiting for you on your next trip to the Riviera Maya. We look forward to welcoming you back soon! Vinod Narayan General Manager |
I don't normally leave reviews, but this hotel was so special in every way, I feel the need to tell everyone! The design of the property is beautiful, a modern take on a Mayan temple. The staff are fantastic, keen to help and make your stay special, especially our butler Ommar. The food is incredible and I love the a l... | 5.0 | Dear tarahW4770MU, We are thrilled to hear you enjoyed your time with us at Etéreo and that you enjoyed many aspects of the resort. It's always a pleasure to hear we have been able to create a memorable experience for our guests and that someone like Ommar has been able to truly connect with you. I will share your com... |
The resort and service and food are wonderful. The beach is eeekkk! If you are a pool person, by all means, come here and enjoy all they have to offer. It’s a trek, however. We chose it because it was a short flight (2 1/2 hours) but it’s then an hour drive to resort. | 4.0 | Dear ctsmith25, Thank you for taking the time to provide your feedback on your stay. I am happy to read you enjoyed the resort, the service, and the food. Your feedback about the beach is noted and we have a dedicated team that continually works to remove the naturally occurring seaweed from the beach normally by 9 am... |
This is our second time at Etéreo and we just can’t get enough! This is a true paradise, immaculate property, top notch service and amazing food.We had booked our trip to stay at a different hotel (which I won’t mention, and NOT an Auberge hotel ) but when we arrived to that property everything was a disaster, construc... | 5.0 | Dear travelling523, Thank you so much for sharing your experience and your continued loyalty to Etereo. Reading about the reaction of Ommar fills me with immense happiness because this reflects the true sense of care he has for people he creates relationships with. I will be sure to communicate to Ommar, Fernando, Se... |
The people at this place are beyond nice. First of all this place is a paradise and by far the nicest hotel in all of Mexico. However what really sets it apart is their staff. I dealt with Paulette a true angel on earth and Andrea also an angel. These women are the reason this place is amazing and I hope the whole c... | 5.0 | Dear LAGBP, We are thrilled to hear you enjoyed your time with us at Etéreo and that Paulette and Andrea made you feel at home. It's always a pleasure to hear we have been able to create a memorable experience for our guests. I will share with them and with the team, your comments about your stay. We hope to welcome ... |
We recently elected to stay at the new Auberge in Riviera Maya. Overall, a fantastic property and worth the trip. The best things are the food and the property itself. I can’t say enough great things about the food. While service was slow at times, everything was completely delicious and so fresh. Both authentic to th... | 4.0 | Dear Catherine B, We are thrilled to have had you stay with us and thank you for your very detailed feedback. We appreciate the time you have taken to write about your experience. All of the details on the areas of the resort you enjoyed will be relayed to the respective areas and I am sure they will be thrilled to ha... |
I traveled to the resort to tour the premises for a potential company buyout. We stayed for 3 nights and had a flawless experience. Everything from the quality of service, food, and the rooms were perfect and I had not one issue during my stay. The staff really goes the extra mile to deliver a luxurious experience. I h... | 5.0 | Dear Flyer67524, Thank you for taking the time to share your kind review and am very glad to read that you had a good time with us at Etereo. We look forward to welcoming you back with your husband so he can also experience Etereo and this magical place we get to call home. Sincerely, Vinod Narayan General Manager |
The whole team was very friendly and knowledgeable. The arrival experience was great, our guide was super helpful, the team at the spa was amazing, and the teams at all of the food outlets were also great. Everyone used our name and they were in the know of what my plans were and always looking to help make our stay be... | 5.0 | Dear maytetroche, Thank you for the amazing review! I am very glad to know you had a great experience during your stay. It's always a pleasure to hear we have been able to create a memorable experience for our guests. Chef Miguel and his team will be ecstatic to read your review. We look forward to having you back sho... |
Staying at Etereo was remarkable. We travelled with our young children (2 and 6) and the stay was perfect. The kids club for the older child was great and she really enjoyed it. They also helped coordinate babysitting services for the evening when my wife and I wanted to enjoy an evening to ourselves. | 5.0 | Dear 335jeff, What a pleasure it was to read your kind review and to know that you had a good time with us at Etereo. It is always so nice to read that both the parents and children have had a great time and much of the credit has to go to our amazing team in Chavitos who truly love to take care of children. I am equa... |
Etéreo was simply put one of the best experiences in any resort in my whole life. Not only the place is gorgeous and magical, the restaurants and the food delicious, the room beyond of this world... the best part of the whole experience, by far, was the warmth of the people working at Etéreo. Everyone, and I mean EVER... | 5.0 | Dear rudypulp, I am so glad to read your review about your stay at Etereo. It is great motivation for the whole team to read comments like yours. As you rightfully said, the success of the resort comes down to the people. We have the joy of working in an incredible environment surrounded by nature but the true joy is... |
My husband and I stayed a week at Etéreo for our 20th anniversary and had a magical time. The resort is simply stunning—nestled in a protected mangrove area—and the grounds are lush with vegetation and impeccably manicured. The beach is gorgeous. At the time of our visit, the eastern coast of Mexico was experiencing a ... | 5.0 | Dear Laura H, Thank you for taking the time to share your experience and we are delighted to hear you had such a good time with us. It will give me great pleasure to let the team know about your positive feedback and I am sure that the team will love to read your comments about the mark they left on you. As you men... |
Everything was great. The food and spa prices are way too high. They also need more food options which will happen when they open the other hotels in the complex. Miguel one of the bartenders was amazing. They need more variety of Tequila. | 4.0 | Dear citidiver, I am glad to read that you had a good time with us at Etereo. Regarding your feedback on areas to enhance, I apologize for the fact that you saw areas that could have been improved. I would be happy to connect and discuss this in further detail personally. Please reach out to me directly at vinod.nara... |
No detail is left unnoticed, and you will want to return as soon as you pull away from this hotel - it's quiet, friendly, impeccably designed and worth every penny! Go for the full week before it gets too popular. | 5.0 | Dear @aaronleth, Thank you very much for taking the time to share your experience with us. I am glad to read you had a great time, that you enjoyed the Etéreo atmosphere and that we exceeded your expectations. We look forward to welcoming you back soon! Vinod Narayan General Manager Etéreo, Auberge Resorts Collect... |
Etereo is absolutely sublime. From the architecture and design, to the guest rooms, the food and beverage program, the spa, the kid's club, the staff, the service, and all of the amenities, Etereo exceeds all of your expectations in every category. It is truly a dream vacation and we would highly recommend it to anyone... | 5.0 | No Exist |
I don't even know where to begin. Not to sound snobby, but I've been fortunate enough to stay at a number of similar properties run by Four Seasons, Rosewood, Montage, and other Auberge resorts. Reviews of Etereo here were amazing so expectations were high... and they absolutely blew them away. It's the single best o... | 5.0 | Dear @lagunadallas We are so honored to have you with us! Thank you for your very detailed feedback and we appreciate all of the comments. The team has taken immense pride in delivering a product and service that they constantly look to enhance and reading comments such as yours will surely fill them with a great dea... |
This new property from auberge is absolutely paradise. the hotel is quiet, intimate and perfect for a getaway to disconnect from everyday life. a great quiet beach, great snorkeling, scuba, kayaking, yoga, food, staff, and a big smile from everyone who works there!! if you want to get away from it all...go here!!! | 5.0 | Dear @andrewfY3538GQ, We are delighted to hear that you had a great time with us and enjoyed the beach and had quite an active time with different water-based activities. I am glad to read that our team members were attentive and made you feel special and will take great pleasure in sharing this with the whole team. T... |
My two sisters and I spent the past four nights at the new resort, Etéreo. Wow! Everything was perfect from the calming aesthetic, to the food, the pool area, spa, but most importantly, the staff! Can't wait to visit again one day. | 5.0 | Dear @I5806COannad, Thank you so much for your kind words and I am so glad to read that you and your sisters had a good time with us. We pride ourselves on having teams that create magical moments in all areas of the hotel and do so with incredible passion. I am sure that they will be so happy to read such positive fe... |
I went to Etereo with my adult daughter and both of us really appreciated the friendly staff, the beautiful setting and environmentally friendly ambiance. The design is very natural and calming with very little use of plastic. It was enormously relaxing and fun. We went to very little known ruins, fresh water lagoons... | 5.0 | Dear @Katherineanne17, So glad to hear you and your daughter had a great time with us. and I am happy to hear that our team exceeded your expectations, and the guides shared with you some of the hidden gems of the Caribbean. I will most certainly share all of this amazing feedback with the team. We look forward to we... |
Etereo was a beautiful and spiritual resort. We enjoyed the intimate setting and serene atmosphere. The food was amazing and exquisitely prepared. The staff at Etereo was the highlight of our stay: everyone was extremely professional and friendly. | 5.0 | Dear @fledtynn Thank you for taking the time to share your experience and we are delighted to hear you had such a good time with us. It will give me great pleasure to let the team know about your positive feedback and i am sure that the culinary team will love to read your comments about the food which they so lovingl... |
Everything about this property was perfect: Rooms, Food, Service, Spa, etc. No need to go anywhere else - a perfect getaway from it all! From arrival to departure - it was totally amazing! Can't wait to go back! | 5.0 | Dear nmck3321, I'm humbled by your extraordinary review. Thank you. So glad you had a wonderful getaway with us. We look forward to seeing you again soon. Sincerely, Vinod Narayan General Manager |
First class from start to finish. Best vacation I've ever been on and nicest hotel / staff ever. Food was incredible, service was top notch, the beach is gorgeous. There are complimentary paddle boards and kayaks - lots of fun! | 5.0 | Dear mikedbullard, Thank you for the glowing review! It's always a pleasure to hear from our guests' fun experiences. We hope you can join us again soon. Sincerely, Vinod Narayan General Manager |
This is a new resort on the beach...beautiful location, wonderful accommodations and the staff treats you like you were royalty. They are still having some issues with the seaweed at the shore but they are working tirelessly to clean it up every day. The free kayaking is a wonderful extra. The food overall is good, ... | 5.0 | Dear lpasser, Thank you for staying with us. I'm glad to hear you had a great experience with our team and that you had a chance to take a kayak out. I recommend trying a paddle board next time you're here (also complimentary for our guests) – it's an amazing way to experience the calm, warm waters of the Caribbean.... |
Had a wonderful three-night stay at Etereo for a destination wedding and were overall really impressed with everything about the resort. Rooms are beautiful, quiet, and well-appointed. The service was outstanding. And the location was beautiful. Definitely one of the best, if the the best overall resort experience ... | 5.0 | Dear Jim O, So glad to hear you and your wife had a great time at the wedding with us. Thank you for your honest feedback and comments. We are always appreciative of our guests remarks. I hope we can welcome you back at Etéreo in the near future. Sincerely, Vinod Narayan General Manager |
Best hotel I have ever stayed in! From the incredible architecture and interior design, to amenities, the beautiful private beach to the restaurants and bars. What made the trip truly outstanding, however, was the incredible level of service! Cannot recommend enough! | 5.0 | Dear EstherMD87, Thank you for your uplifting words. I'm so happy to hear you and your friends enjoyed a great long weekend with us. We hope this won't be the last time we see you at Etéreo and look forward to your next visit. Sincerely, Vinod Narayan General Manager |
My family and I had a wonderful stay at Etereo. The staff was amazing, and the food and facilities were fantastic. We felt welcome there with young kids, but the hotel was still quiet and relaxing for adults too. Rooms are gorgeous and well-sized, and we wish we could have stayed longer! | 5.0 | Dear annmQ585MB, It's great to hear that you and your family had a great time. Etéreo is open to all ages, and we aim to provide one-of-a-kind experiences for every member of the family. We also hope you'll stay longer with us next time. Sincerely, Vinod Narayan General Manager |
We loved, great place, great food the ambiance is just, no words, 5 stars to everything but the transportation, the SUV on out way back to the airport had this wired smell and the driver said that It didnt whene my husbans and I could sense it all the trip, did not enjoy the ride back. | 4.0 | Dear memod993, Thank you for your candor. We always appreciate honest feedback from our guests and will make sure to bring this issue up with our transport partners. I'm glad to hear the rest of your stay went great. We look forward to welcoming you back. Sincerely, Vinod Narayan General Manager |
We had the most amazing stay at Etereo! Everything was perfect! The menus and the food were absolutely perfect!! Thank you to our Butler - Cynthia, our wine connoisseur - Santiago, the best mixologist - Mario and soooooo many more!! The personal attention made all the difference! We will be back! | 5.0 | Dear eschsherry, Thank you for sharing your thoughts here. Cynthia and Santiago are truly one-of-a-kind people, we are lucky to have them as part of the Etéreo family. I will be sure to share your comments with them. I look forward to your return to Etéreo. Sincerely, Vinod Narayan General Manager |
After staying one night at a hotel in Tulum where we experienced issues with noise, we moved up the coast to Etereo where we enjoyed a brilliant stay in the essence of tranquility. The pool and hotel grounds are gorgeous, the views of the coast are stunning, the food is delicious, and the service is impeccable. I wish ... | 5.0 | Dear Melissaw250, Thank you for choosing Etéreo to enhance your time in Riviera Maya. I am glad you were able to find true moments of tranquility with us. We hope you'll come back to visit us soon. Sincerely, Vinod Narayan General Manager |
As a couple with a real appreciation for design and luxury hotels/travel this place has potential but let’s break it down: What this Auberge is lacking: 1. Visibility to the ocean front from the adult pool 2. Free yoga classes. $50 to do a yoga class at a five star hotel? Offensive. 3. Free Sauna. I have never he... | 4.0 | Dear ATraveler24, Thank you very much for your detailed, candid feedback. Rest assured we will be taking these points into serious consideration as we continue to strive to offer the best experience for our guests. If there was anything you'd like you discuss in private, you can always reach me at vinod.narayan@au... |
You won't be disappointed, this property is beautiful and has so much to offer! From the incredibly oversized terraces off of each guest room to the beach front access on the property grounds we enjoyed every minute of our trip. | 5.0 | Dear Kate R, Thank you for sharing your experience. I hope you will return to Etéreo soon. We look forward to it. Sincerely, Vinod Narayan General Manager |
Etereo was truly such a special place to spend time. I've been to many resorts in Mexico and none have felt as unique and in such a gorgeous setting as Etereo. The mangroves surrounding the property were so incredible to look out at everyday. The rooms are pristine and well designed. The food was all excellent and deli... | 5.0 | Dear EmilyBlaMc, Thank you for speaking so highly of us. It was a true pleasure for the team hosting you at Etéreo. We hope you will visit us again soon. Sincerely, Vinod Narayan General Manager |
We highly recommend this hotel. It is brand new, beautiful and quiet. the staff is wonderful and the food was great. Our guides Raul and Itzel made us feel special and took care of all of our needs. The spa is one of the best we have ever been to. Unfortunately we had to leave early to take care of our sick child at ho... | 5.0 | Dear joshcB3393KU, I'm so glad to hear your had a wonderful stay with us. I will make sure to share your praise with Raul and Itzel. I hope you and your family are all in good health. We look forward to welcoming you back at Etéreo anytime. Sincerely, Vinod Narayan General Manager |
My family just returned from a trip to Etereo with a large group. The resort is beautiful, the staff is the friendliest we've ever met; however, most if not all of our large group got terribly sick while at the resort which also continued at home (we are now over one week home and still not feeling back to ourselves).... | 2.0 | Dear kmM6324AF, I am sorry to hear that your stay at our hotel did not meet your expectations. Our desire is to always exceed guest expectations and we regret that we did not achieve this with your stay. I would like to further discuss the issues you experienced and how we may resolve them. Please reach out to me dire... |
Don't walk, RUN to Etéreo. You will not regret it. The property, beach, and staff are beautiful, and the food is so clean! Spa day was so relaxing. Shaman blessing is one of a kind and tarot reading was so special. | 5.0 | Dear freyja20222022, Thank you for your incredibly kind words. I'm so glad you were able to experience one of our shaman, Yaotekatl's blessings. We always aim to help our guests find positive intentions for their stay and connect with the Mayan heritage of the region. We hope we will see you again soon! Sincerely... |
My family and I had the pleasure of experiencing Etereo, the newest addition from the Auberge Collection, for three nights in March. It’s very hard to find any flaws with property including the rooms, restaurants, Layout, or beach and pool facilities. Everything seems to have been very well thought out and every detai... | 5.0 | Dear aprotraveler, It's always great to hear from our trusted partners. Thank you for the detailed review and your honest feedback. We hope to welcome you again soon! Sincerely, Vinod Narayan General Manager |
This brand new hotel has a boutique hotel feeling but with a huge focus on service. The staff was incredible and catered to our every need. The rooms are really beautiful and well appointed. One of the best spa experiences I’ve had anywhere - you need to experience the sound room and clay room for yourself!! And I’m st... | 5.0 | Dear clairekA6272AA, Thank you for choosing Etéreo for your vacation. I'm so glad to hear your experience at SANA was memorable – I hope we can welcome you back at our indoor cenote soon. Sincerely, Vinod Narayan General Manager |
I have experienced many 5-star resorts in Mexico and the Caribbean, and was extremely impressed with the design and facilities at the brand-new Etereo, owned and managed by luxury hotel operator Auberge Resorts Collection. Service and cuisine were exceptional, one of the best pools at any Mayan Riviera resort, white s... | 5.0 | Dear Flyer20458288708, I'm elated to read your review. We can't wait for you to return, either. Thank you for your visit and for sharing your experience here. Sincerely, Vinod Narayan General Manager |
I stayed at Etereo during spring break with my family. We had such a great time and enjoyed the resort very much. It is a gorgeous hotel that blend into the natural mangrove on the Yucatan Peninsula with relaxing pools, sandy coastline and large rooms with ocean view balconies. Staffs are very attentive and friendly,... | 5.0 | Dear Trail14978291667, Thank you for staying with us. It's always a pleasure to hear from families who had a great experience at Etéreo. We hope to welcome you all back again in the near future. Sincerely, Vinod Narayan General Manager |
I loved my recent visit to Etereo! The resort and accommodations are stunning. The restaurants and service are superb. A huge shout out to Edy and Hugo for making our stay extra special. They really went above and beyond. We will be back! | 5.0 | Dear 655amy, Thank you for the shout out to Edy and Hugo! I will make sure to share your comments with them – they'll be excited to hear, I'm sure. Looking forward to seeing you again at Etéreo soon. Sincerely, Vinod Narayan General Manager |
My husband and I stayed at Etereo for a week. The room had a gorgeous view of the beach, ocean and Mazatlan. The room was roomy, the bed and pillows were amazing. The food, staff and amenities were wonderful. The beach has the nice white sand and you can walk for miles. The gym equipment looks like its never been u... | 5.0 | Dear Josh M, Thank you for sharing your experience with this community. I'm so glad to hear you and your husband had an exceptional stay with us. We look forward to seeing you back at Etéreo anytime! Sincerely, Vinod Narayan General Manager |
Wonderful property and truly exceptional service. Spectacular views including the view from our Sky deck. Culinary and spirit experiences were interesting and delicious. Looking forward to our next stay. | 5.0 | Dear jt252406, Thank you for your kind words. The Sky Decks on property are certainly a site to behold, especially at sunset. One of my favourite spots as well. Can't wait to welcome you back to Etéreo. Sincerely, Vinod Narayan General Manager |
The respect for the spirit of the land from the design to the employees makes and keeps this place very special. The food is out of this world...I had a mezcal passion flower cocktail that was just about life changing and the whole set up from the personal plunge pool to the wooden walkways to the secluded beach is a l... | 5.0 | Dear johnshannon77, It always fills us with joy to hear about when guests find a true connection with this special land. Thank you. We hope you will join us again soon. Sincerely, Vinod Narayan General Manager |
Etereo is perfection. First off, the hotel itself is so beautiful and thoughtfully designed in a way that's so unique, especially for the region. The service was AMAZING. The staff are efficient, warm, incredibly kind and really so genuine. By the end of our stay it felt like we were going home with so many new friend... | 5.0 | Dear AshlerCalandra, Thank you for choosing Etéreo for your vacation. I love hearing about the special moments our guests have at the resort. I will make sure to pass on your wonderful comments onto Ommarr, Abdher, Efrain, Mario, and Fernando. We look forward to your next visit. Sincerely, Vinod Narayan General ... |
We were very excited that Auberge was developing a hotel in the Rivera Maya as we have visited other Auberge properties, and the brand is exceptional. It seems that everything Auberge does these days is perfectly on point. Etereo did not disappoint and exceeded our high expectations. We knew immediately upon arrival... | 5.0 | Dear timrobin, Thank you for taking the time to share this incredibly detailed review. I am sure the team will be as pleased as I am to read your wonderful comments. I will make sure to share your feedback with everyone. We can't wait to welcome you back at Etéreo. Sincerely, Vinod Narayan General Manager |
Good property but restaurants service isn’t good. Bad experience at izam restaurant. It seems that the dinner service hostess has no reservations control. Food is great but not authentic Mexican cuisine. The beach and pool service is great. I don’t remember the name of the waiters but most staff were warmly and ge... | 2.0 | Dear Tconnell67, Thank you for your honest feedback. We're always open to hear suggestions and learn from the experiences our guests had. Rest assured we will share your feedback with our team. I hope we have a chance to make it up to you in a future visit. Thank you for your candor. Sincerely, Vinod Narayan G... |
From the moment we arrived at the front doors of Etereo, it was clear that the property and the staff would not be satisfied with anything short of a magical experience. The attention to detail of the property design was incredible. The room was comfortable with a beautiful view of the property and the beach, constantl... | 5.0 | Dear Brian R, Thank you for your amazing review. I'm so glad you and your wife had a chance to experience SANA – it's a truly magical place. And that you were able to go offsite to a cenote tour. Our guides have the best secret locations when it comes to natural wonders in the region, I'm always excited to hear the ... |
Etereo is a peaceful and luxurious hotel in the middle of the mangrove and with the most beautiful and quite beach . The Staff is the very Absolute Best , make you feel comfortable and so pampered without being excessive or phony, you can tell they are genuine in the interactions with you, making your stay a great exer... | 5.0 | Dear jannetmccray, Hearing about genuine interactions like yours with our team feels me with joy. Thank you for spending time with us. Sincerely, Vinod Narayan General Manager |
The new Etereo property can make the Auberge group proud. The hotel is simply stunning. Everything there is smoothless and perfect. The view is gorgeous no matter which room you choose. The beach is beautiful so are the pools. The kids club offers plenty of activities, my kids who are usually not kids club fans did not... | 5.0 | Dear VictoireMCC, It's truly exciting to hear rave reviews for Chavitos, our kids' club. Thank you for sharing your experience on this platform. We hope you and your family will join us again soon! Will make sure Fernando and Sandy hear about your great experience with them. Sincerely, Vinod Narayan General Mana... |
Wow I am really impressed. Service was excellent, all rooms have ocean views, food was incredible. They incorporate many authentic Mexican and Mayan influences into the F&B and throughout the resort. Love the spa experience and the cleansing ritual. I am a travel advisor and looking forward to selling this hotel with c... | 5.0 | Dear Dawn O, Thank you for sharing your thoughts with this community of travelers. We truly believe our resort is made much stronger by having Travel Advisor partners like you. Thank you for your trust. I hope to be able to welcome you back at Etéreo soon. Sincerely, Vinod Narayan General Manager |
We recently stayed at Rosewood when coming to Mexico and now would absolutely choose Auberge over it. Still amazing service (even better) and much stronger food and overall amenities. Hugo and Eduardo were our Guias during our stay and also Omar was helping them from time to time. They were always on top of what we wer... | 5.0 | Dear drizzles81, Thank you for your feedback. We really appreciate it when our guests point out the great – will make sure to share your comments with Hugo, Eduardo, and Omar – and those things we could do better. I will personally speak to the team about the areas of improvement you describe. We hope to welcome... |
Etereo is exquisite! Their attention to detail is amazing! The chef Miguel truly is a magician in the kitchen! The grounds are spectacular! Very peaceful and relaxing! Can’t wait to go back! The rooms are tastefully done and understated! Service is impeccable! Auberge never disappoints! | 5.0 | Dear MERROGERS, Thank you for your praise for Etéreo and Chef Miguel. We're truly lucky to have him at the helm of our culinary experiences. I will make sure to pass on your comments to him. Sincerely, Vinod Narayan General Manager |
Spent a fabulous 3 nights at this amazing new spot. Spectacular design, great facilities, lovely team, excellent cuisine and awesome rooms. Certainly not cheap in any way but well worth a visit! Hats off to the staff who were hugely friendly & on top of pretty much everything you could imagine. | 5.0 | Dear Jonathan T, Thank you for sharing this exciting review, which I will make sure to share with our team. Here's hoping you'll join us for another getaway soon. Sincerely, Vinod Narayan General Manager |
We stayed at Etereo for six days and loved every aspect of the hotel. The room and balcony were great. The restaurants were excellent and the entire staff was friendly, knowledgeable and happy to please. | 5.0 | Dear O6499BFdavid, Thank you for choosing Etéreo for your vacation and for writing this review with such positive notes that I will be sharing with the team. Sincerely, Vinod Narayan General Manager |
This place is amazing, brand new resort, gorgeous rooms, staff is out of this world, make you feel so welcome. The beach is beautiful with plenty of lounge chairs and cabanas. Food is wonderful, several options for all types of food. This is a high end resort, prices are high, but quality is high as well. | 5.0 | Dear sbrady2022, Thank you for sharing your thoughts with this community. I appreciate the positive feedback and will make sure to share with our team. Looking forward to welcoming you back. Sincerely, Vinod Narayan General Manager |
place had recently opened and was very stylish and beautiful with lots of amenities, but besides the natural beauty, the service was TOP NOTCH. Very personable and made me feel welcome. Eduardo and Itzel were VERY helpful, especially with the COVID testing and other little questions I had about the resort | 5.0 | Dear KMKZ118, Thank you for the great review! We hope we can see you back at Etéreo again soon. Sincerely, Vinod Narayan General Manager |
I've been to Etereo twice now and both times I've been overwhelmed by the attention to detail that goes into ensuring every guest is delivered a truly perfect experience. The amount of work that went into crafting the guest experience is immediately evident upon your arrival and remains with you long after you return h... | 5.0 | Dear N878IPnickd, It's always nice to hear from someone who has visited us more than once. Thank you for your kind words! We hope you'll find your way back to us soon. Sincerely, Vinod Narayan General Manager |
Honestly the best hotel experience I have ever had. The location and the decor are superb! Not to mention the immaculate beach and warm crystal clear sea. Beautifully curated design down to each and every detail, from the tiles to the textiles. The service was worth 10 stars. Everyone is so kind, helpful, friendly an... | 5.0 | Dear Alessandra M, Thank you very much for your review. I'm excited to share your comments with the whole team. We can't wait to welcome you back at Etéreo. Sincerely, Vinod Narayan General Manager |
We were one of the first guests at the Etereo 12 days after they opened in December and cannot say enough wonderful things about our stay. Details: --We were lucky enough to be upgraded from the Lagoon Studio Suite (bottom floor, ocean view is obstructed by dining/pool area) to the Ocean View Suite with plunge pool (... | 5.0 | Dear ctbnyc1, Thank you for being one of the first to experience Etéreo. I'm elated to learn you and your family had a great time with us. As the resort has been open for a few more months now, we have been able to expand our culinary options – like Che Che opening for dinner – and create even more one-of-a-kind e... |
Our family visited Etereo the first week it opened and were blown away at what an amazing resort this is. The design and architecture were perfect.. nothing overlooked. The rooms were stunning and what you'd find in multi million dollar homes.. A setting in the mangroves made this isolated resort very restful, pe... | 5.0 | Dear Redsoxx1218, Thank you for sharing your thoughts with this community. And thank you for being one of the first to visit Etéreo. I will make sure to share your comments with Eduardo, Jordi, Efrain, Itzel, and the rest of the team. We hope we can welcome you back at Etéreo soon. Sincerely, Vinod Narayan Gen... |
Etereo has set the bar for a true 5 star experience. The service was exceptional. I have stayed at some very nice resorts all over the world and Etereo stands out. Every staff member was friendly, helpful and made everything so easy. The rooms were beautiful and it was a shame that you spend so little time there. The... | 5.0 | Dear Squirreletta1, Thank you very much for your kind words. At Etéreo, we pride ourselves with providing the best experience we can to our guests. I am so glad to hear yours was exceptional. We hope to see you again soon! Sincerely, Vinod Narayan General Manager |
My fiancé and I visited the new Eterèo property on opening week, and wanted to share our bewilderment at how outstanding our stay was! We are not resort veterans by any means, least of all with brands like Auberge (it was our first time at an Auberge or really any other similar resort outside of AirBnB) - and from the ... | 5.0 | Dear Alexnuttall, Thank you for the incredibly detailed, glowing review. It'll be my pleasure to share this with the Etéreo team. We look forward to welcoming you back soon! Sincerely, Vinod Narayan General Manager |
Had a great stay and especially appreciated the incredible front desk service of Margaret (I’m pretty sure I have that right). She provided top notch service, was responsive and gave us an amazing recommendation for the on site restaurant. Thank you! | 5.0 | No Exist |
The hotel is nice! It’s updated and the decor is pleasing. But this is not the best part of our stay. The staff at this location were overly accommodating and friendly! And the food - wow - the food was fantastic! Cam was pleasant and inviting. Rae made the best breakfast for us. Frank had the restaurant jumping and ... | 5.0 | Thank you for the review. I do agree, we have the best staff around. Cam, Rae, Frank and the bartenders are all wonderful assets to the team and the hotel would not be the same without them. I am glad to hear you will be returning, and we will be waiting! |
Ketty, sara, Ana provided outstanding services. All three ladies went above and beyond to ensure my needs and my family’s needs were met. They answer all my questions with kindness and a great smile. They made my stay enjoyable. | 5.0 | Dear Geraldaf2014, We appreciate your loyalty to our brands. It was an honor to welcome you to our hotel. Kettly, Sara, and Ana are an asset to our team; they will be overjoyed to hear your kind words. We love what we do, and it is always nice to hear from our guests when that dedication is recognized. We are happy to ... |
Fabiola , Eva , Anthony and Ana are the best Employees running a hotel business. I would recommend these Employees for promo and higher raise. They are doing great job to make our stay easy and smooth. | 5.0 | Dear 899yehiar, Thank you for taking the time to share your recent experience with us here on our TripAdvisor page. It was a pleasure hosting you at Hampton Inn Hallandale Beach Aventura and we appreciate you choosing our hotel for your vacation. Fabiola, Eva, Anthony, and Ana are the best of the best! Thank you for r... |
What a beautiful Canadian historical hidden gem. We loved our stay. Thank you so much! Our family was very pleased with how clean and beautiful the room was. We enjoyed our family walk getting ice cream in beautiful setting of Ancaster Ontario. | 5.0 | No Exist |
We absolutely love this hotel. This was our second stay. It is impeccably clean and cared for, lovely without being stuffy, very warm and welcoming. We interacted with three front desk individuals in our very short overnight stay and they were all kind and helpful. Every detail that can be attended to is addressed an... | 5.0 | No Exist |
This beautiful Inn is a new favourite!!!. The Barracks Inn has retained it's historic charm but provides a luxurious 5-star experience. Guest rooms are comfortable and spacious with excellent attention to detail and high-end finishes. Exceptional customer service with every staff member being warm, friendly & profe... | 5.0 | No Exist |
Great to dress for and relax in after a wedding. Breakfast was ample and did not feel nickle and dimed. Very comfy bed, could have used another pillow or two but was too tired to ask for more. Decor was classy! | 5.0 | No Exist |
The Barracks Inn is a lovely boutique hotel in downtown Ancaster. We stayed in the Royal Suite and couldn't recommend it more! It was clean, wonderfully appointed and huge. Staff at the hotel were very nice and we would love to stay again. | 5.0 | No Exist |
The location is quaint, unique and an area I love to support. The rooms have personality and the care the team puts into everything stands out. This inn is charming and special. We were lucky to find it and can't wait to return. | 5.0 | No Exist |
Our king room was clean and spacious. We were in town for a wedding and the room had everything we needed to get ready: iron, floor length mirror, and a closest with plenty of space to hang dress clothing. The free breakfast in the morning is simple. There was toast, fruit, cold cuts, yogurt, etc. Nothing fancy, but p... | 4.0 | No Exist |
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