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The renovation at The Hotel Chelsea is a top notch. Our room (5Q) was spacious with a large dressing area and bathroom. We couldn't believe how quiet it was - we couldn't hear any road noise. Check-in was fast and easy and front desk staff were friendly and helpful. We will definitely return! | 5.0 | Thank you for your review! We look forward to welcoming you back soon. |
We stayed for 3 nights, selecting the hotel because of its history and anticipated vibe. First impressions were a little disappointing; as we got out of our cab the doormen were unresponsive, and the reception staff were polite but not friendly. At 2.00pm our room was not yet ready (really? - no one seemed to check) so... | 4.0 | Thank you for taking the time to review the Hotel Chelsea! We strive to provide an elevated service to our guests as soon as they arrive. I'm sorry that we seemed to have missed our mark this time; I've already forwarded your feedback to the Director of Front Office. Check-in time is at 3:00pm, but we do our best to p... |
Rooms are large and well appointed. Beds are extremely comfortable. Service is great and everyone is very helpful and friendly. We will be back again and again and totally recommend anyone to stay here. Chelsea is a great part of town with so much within walking distance. | 5.0 | Thank you for taking the time to highlight the Hotel Chelsea! We hope to welcome you back soon. |
Chelsea Hotel is a very interesting building, especially because of its history but also because of what it is now. NYC is my favorite town (I live in Amsterdam, a very nice town but actually more a village) and last April I was there for the 10th time (to be honest: in 50 years). On my gallery-walk in Chelsea I start... | 5.0 | Thank you for your review! William is well known by our regulars for his wonderful tours. These tours are well-paced and can take any sized group (even solo travelers!) We hope you visit us again soon at Hotel Chelsea! |
Hotel Chelsea treated my mom to a weekend she will never forget on Mothers Day. Service was 10/10, upgraded room was spectacular, and no detail was left unlooked. Highly recommend for friends, family, and yourself. | 5.0 | Thank you for your review! We hope to see you again at Hotel Chelsea very soon. |
I typically stay in midtown when traveling to New York, and had never stayed at the Chelsea. I stayed four nights and had a great experience. The staff was welcoming and professional without being White Lotus smarmy. The room was unusual and unique, but very comfortable - laid out in the European model with a hall s... | 5.0 | Thank you for your review! We hope to see you again at Hotel Chelsea very soon. |
The room we stayed in was so romantic. We stepped through curtains and double doors out to a balcony that overlooked the street. The attention to details and the retro design made the room very special. The bed was very comfortable. | 5.0 | Thank you for your lovely review. Our balcony rooms and suites provide a sincerely romantic scene, especially with the classic Hotel Chelsea sign in the periphery. We hope to see you again at the Hotel Chelsea very soon! |
Chelsea Hotel is the most iconic and beautiful hotel in New York. Everything is perfect. Room is «chic», mattress and linen very confortable, bathroom has all you can dream of. All employes are polite. The cafe Chelsea offers a nice menu in a nice environment. Also, knowing you are at the same hotel Leonard Cohen and ... | 5.0 | Thank you for taking the time to review the Hotel Chelsea! Did you know that Leonard Cohen and Janis Joplin both lived on the fourth floor? One on the West side, the other on the East side. It's exciting to imagine scenes from their lives as they resided here, and it's wonderful that our guests take such an interest. ... |
Just spent 4 nights at the Chelsea Hotel and loved it! This hotel is filled with so much beauty and is an historical legend. The architecture is stunning with the internal metal staircase, the high ceilings, and the wood trim details everywhere. Upon entering at the lobby, you feel transported into a different time and... | 5.0 | Thank you for your gracious review. Almost all our guests take the opportunity to walk the entire grand staircase, which is lined with original works from the known and unknown denizens from the Hotel's history. These rare pieces may not all be traditionally "good," but they're a testament to the bohemian principles o... |
I have been wanting to stay at the historic Hotel Chelsea once I heard that it had reopened after its extensive renovations. As I finally had a trip planned to NYC, I just had to stay there, and I had a wonderful experience from start to finish! My balcony suite was beautiful, well-appointed and and very spacious! S... | 5.0 | Thank you for your review! We're thrilled you got a chance to stay with us since we reopened last year. We hope to host you here again for your next NYC trip! |
We had a fabulous weekend at this hotel. I called the hotel twice before arriving - once to inquire about their fitness facility and the second the morning we were arriving to ask if it were possibly to have an early checkin. Both were helpful and pleasant. When we arrived, the gentleman at the front desk remembered my... | 5.0 | Thank you for your sensational review! I'm glad you were able to interact with one of our unique residents, most of which are deeply involved in the world of arts, media, and entertainment. While their presence as residents isn't very obvious to guests, we delightedly hear of many serendipitous connections between resi... |
This is a must see/stay in NYC. The location. is Chelsea and very walkable with great food and coffee shops nearby. Stop in the Westside market and pick up some snacks so you don’t have to go more than a few minutes without eating in NYC. Then take the elevator to your room. We were in 10 E which blew us away from the ... | 5.0 | Thank you for your wonderful review, and for highlighting what makes our Hotel so special! Our Atelier rooms feature very high ceilings with exceptional natural light, complete with automated sheers and curtains that create an oasal space in the evening. Our neighborhood is replete with good eats and cultural spots inc... |
This was my third time staying at The Chelsea since you re-opened, and each time just gets better and better. The people at the front desk could not have been more welcoming and courteous, and the three gentlemen at the main entrance during my stay were always efficient, welcoming and friendly. The hand-written note we... | 5.0 | Thank you for taking the time to highlight The Hotel Chelsea! It is always a pleasure to welcome back our regulars, and we look forward to hosting your next trip to NYC. |
When I found out that the hotel that I took pictures of the plaques in front of a few years ago was reopening I knew I was going to try to stay there and it happened last week. Walking in the lobby is like walking back in time. I definitely knew the importance of walking in the hotel where Leonard Cohen, Andy Warhol, A... | 5.0 | Thank you for your review! We're so glad you had an opportunity to return to enjoy the Hotel Chelsea's full renovation. We look forward to welcoming you during your next trip to NYC! |
I loved the way the Chelsea Hotel is giving low-key reverence for the past without sentimentality. On one hand, it’s obviously iconic for those who know, but on the other hand it’s also a beautifully unfussy Sean MacPherson property that’s making the space relevant for new generations who don’t care who Lou Reed is. I... | 5.0 | Thank you for taking the time to write about some of the wonderful things that make Hotel Chelsea a must-stay property! It's always a delight to host such enthusiastic guests and we hope to welcome you back soon. |
Beautiful Hotel steeped in history and pop culture. Wonderful cocktails (the Edie is a standout) in the lobby bar. Stephen from Derry was a wonderful host, the service was impeccable. THANK YOU Stephen we will return. | 5.0 | Thank you for your review! The Lobby Bar is definitely a favorite for our overnight guests as well as those from the neighborhood stopping in for a drink. We hope to welcome you back soon! |
Avoid at all costs. Firstly, note that while the star rating is high, I missed the fact that there are only 35 reviews. The hotel is old, dingy, smells of mold, and there was a homeless man passed out on the lobby as I walked in to check in. That should've been my first warning sign. They charge 4-star hotel rates ($50... | 1.0 | We are genuinely sorry to read your review and are sincerely confused by your impression. After being in the Hotel for less than 10 minutes, you demanded a refund without explanation while threatening bad reviews "on every site." This was disappointing as we try our best to ensure every guest has a great experience, b... |
Come for the history, stay for the...everything. The lovely, unintrusive staff. The old-school charm combined with modern conveniences. The rooms are comfortable, with a perfect combination of classic fixtures and charming updates. The room bar is fantastically appointed, and the tub (not all rooms have tubs) is Europe... | 5.0 | Thank you for your review! We look forward to welcoming you back to the Hotel Chelsea soon! |
I absolutely loved The hotel Chelsea and the entire experience! They helped us to celebrate a milestone 60th birthday with every single special treat that you could imagine a hotel to do-without even asking! I felt, safe, cared for and truly important here. Everyone really went above and beyond from the absolutely per... | 5.0 | Thank you for choosing the Hotel Chelsea to celebrate your special day, and thank you for taking the time to leave such a glowing review! It is heartwarming to hear from our guests about their great experience, from our welcoming and personable staff, to our delightful room amenities. We look forward to welcoming you... |
Super clean rooms, great history, EXCEPTIONALLY UNFRIENDLY STAFF. Like they cannot be bothered. Restaurants are sub par. $7 for a cup of coffee at breakfast and it was cold. Was told they were brewing more and it took about 20+ min. The property could do more to share about the history and art. When asked staff on diff... | 3.0 | Thank you for taking the time to share your experience. We take all feedback seriously and, to that end, your points have been shared with the appropriate department heads. At Hotel Chelsea, we believe hospitality is more than selling a room. We aim to make every guest feel warmly welcome, and I am disappointed to hear... |
Our stay at The Hotel Chelsea was mesmerising . There is no other way to describe it. For those familiar with the history of the building – it remains a living and immersive tribute to a bygone area. No other destination in New York can match its uniqueness. Not only has the hotel stayed true to its roots since its r... | 5.0 | Thank you for taking the time to leave a review, and for highlighting some of our wonderful staff! We hope to welcome you again soon. |
As soon as I stepped foot in this hotel, I knew it would be a special stay. The door man, Michael, immediately made us feel at home with his warm welcome and most helpful demeanor. Our suite, was nothing short of exquisite. From the lighting fixtures to the nightstand tables, down to the unique bluetooth speaker, the ... | 5.0 | Thank you for your review, and for highlighting some of our wonderful staff! It's our goal to make our guests' experience as memorable as we can. It’s always rewarding when we receive great feedback such as yours! We hope to welcome you back at the Hotel Chelsea soon! |
What a special place. My husband and I had stopped in at the lobby during our visit last year to NYC to see our daughter, and were greeted so warmly and loved the interior decor so much we decided to give it a try for our next visit to her. We were lucky enough to score a luxury suite - GINORMOUS! So beautiful! A ful... | 5.0 | Thank you so much for staying with us! Our team works hard to try to make our guests experience as memorable as we can. It’s always rewarding when we receive great feedback such as yours! I was sorry to hear about the hiccup with the electric outlet not working, but glad you were happy with the resolution. We look... |
For years I have imagined myself staying at the Chelsea Hotel and this past week I achieved that dream I grew up listening to Leonard Cohen and Joni Mitchell and reading multiple articles, books and blogs on the hotel. 11 years ago, our daughter moved to the Chelsea neighborhood and every time I passed by, I said “s... | 5.0 | I love to read reviews like this one. I'll be sure to pass your kind words with our team. Don't hesitate to come by and see us again! |
I took my wife here for our anniversary here and the hotel was wonderful. We first heard about The Chelsea from recent CBS Sunday Morning story. It's historic, beautiful, incredible bar, and staff was helpful & friendly. The General Manager Duke even treated us with a bottle of wine when we met him. I recommend it high... | 5.0 | Thanks so much for the great review! All of us here are happy that you enjoyed your stay so much. Please come back and see us again |
I stayed at The Hotel Chelsea for 3 nights while on a business trip to NYC. Very satisfied with the overall experience. The hotel has been recently renovated and is gorgeous. The staff was particularly friendly everywhere, from reception to the bar, room service etc. The rooms are large for NYC and very clean. The bat... | 4.0 | Thanks so much for the feedback! All of us here are happy that you enjoyed your stay so much. Our apologies for missing the coffee maker. Rest assured that all of our rooms come with complimentary Nespresso machines and tea kettles are available upon request. Our fitness center and full spa should open this spring.... |
It was so awesome staying in this Hotel Sid and Nancy died in Room 100, corridors look the same just restored and more . That is the reason I stayed a couple of nights. I would stay in this location as it is close to transportation in New York City. Wicked | 4.0 | Glad to hear you enjoyed your stay. One of my favorite parts of our neighborhood is its central location to many of NYC's best downtown neighborhoods. Sounds like you discovered that for yourself! We hope to welcome you back soon! |
The Hotel Chelsea, for more than a century, has been destination hot-spot for celebrities, rock and rollers and the high and mighty. This landmark building, recently opened after 11 years of closure, is now a luxury boutique hotel. I relished my Premier Balcony room with wrought iron balcony overlooking West 23rd Stre... | 5.0 | Thanks for the awesome review - I'll make sure to pass your compliments along to the restaurant staff. I'm glad that you and your wife enjoyed the soaking tub (it's one of my favorite room features too!). Please let us know when you're planning your next visit - we'd love to welcome you back! |
The decor, location, bed, vibe…all great. HOWEVER, the visits started us off really irked. We were put in a lower category room ( facing a wall, 250sq ft, no side table) than i booked and paid for. When i called them out on it, they “transferred me to a manager” only to hang up on me, and when I finally reached s... | 3.0 | Thank you so much for taking the time to write this review. Our rooms at The Hotel Chelsea are very unique, so we recently made some changes to our room categories to better reflect these nuances. We thank you for your patience as we transition to these new room categories. I would love to discuss your experience fur... |
What a wonderful experience! Upon arrival we walked through a cozy living room lobby to a charming front desk with a wall of tassel keys. You could see all the way up the winding staircase above the desk to the top skylight roof. Our room was better than expected with 3 sets antique glass doors that led to a catwalk ba... | 5.0 | Wow, thanks for the kind words! Next time you stay with us, come introduce yourself. We always love to hear from our returning guests. |
Horrible experience! They had oil truck came at 1:30am to suck the grease for the restaurant downstairs. The loud noise lasted 33mins and worst it came every Friday morning. So the bottom line is don’t spend Thursday night. | 1.0 | Dear Lucy, we are so sorry to hear about your experience. We investigated this issue with our food and beverage partners and we did want to let you know that the grease does not get picked up overnight. The truck you heard was a Con Ed (city truck) that was doing work on 23rd st. These circumstances are beyond our cont... |
My wife and I stayed 5 nights in November 2022. The Hotel Chelsea is wonderfully eclectic and charming. It has a storied history which is worth checking out on Wikipedia. One example from our stay, we were jus a few doors down from the room Janis Joplin lived in. We loved the Chelsea's location with subway stations a ... | 5.0 | Thanks for the great review! Always nice to hear this kind of feedback, and I'm especially happy that you got to explore the neighborhood! We hope to welcome you back soon! |
After a lifetime of reading about this legendary property we finally had the opportunity to visit. The newly renovated rooms highlight the respect and love the hotel has for the building and its history. The spaces are comfortable, full of personality, yet surprisingly modern. The massive bathtub connected to the livin... | 5.0 | Thanks for the great review - we pride ourselves on our front desk team and the warm welcome they extend to all of our guests. Please come back and see us again soon - we're looking forward to it! |
Absolutely First Class all the way. Staff were wonderful and accommodating, The decor was really cool and let a kind of retro ambiance that made it a truly magical experience. House restaurant was really exquisite. I would whole heartedly recommend this to anyone. I will definitely be coming back. | 5.0 | Glad to hear you enjoyed your stay - I'll be sure to pass the compliments along to our staff! Please don't hesitate to come stay with us again. We're always happy to see a familiar face! |
Wanted to visit this historic place and couldn't possibly afford to stay so had a drink in the bar. Very expensive compared to the rest of our budget trip but a totally worthwhile experience. It was very busy, filled with ' bright young things', the wait list for just a drink was 90 minutes but the gorgeous staff manag... | 5.0 | Thank you for your brief review on the Lobby Bar at Hotel Chelsea. I'm delighted our staff managed to expedite the waiting period for the bar. We're always trying to accommodate all of our patrons as best we can! We hope you visit us again next time you're in NYC! |
What a disappointment the Hotel Chelsea was. We arrived after a 2 week trip to Europe, looking forward to nice retreat in the city. When we arrived, there was no one to help with our luggage and we were placed on the backside of the hotel, after asking for a city view. Neither 1 of the doormen made us feel welcome, not... | 3.0 | Thank you for your review but saddened to hear of your experiences with our front desk team. Our goal is to provide each of our guests with a warm welcome and friendly assistance, and it sounds like we missed this goal with your stay. I will be sure to address your concerns with our team. I hope you'll come back and s... |
I had been longing to visit the renewed Chelsea Hotel, having been around for some of its bohemian heyday and its sad decline. Can say that all of the work and money and aesthetic travail that have been poured into the Chelsea was worth it. It’s truly beautiful. I spent one night night in a tenth floor room facing 2... | 5.0 | Thank you so much for treating yourself. I get such a kick out of reading people's thoughtful reviews of the hotel, so happy to hear you had a great experience. I really hope we get a chance to have you with us again, let us know when you are ready for another treat. |
We had 3 rooms for 8 nights. They certainly had guts taking on this huge and formerly decrepit monster, and having stayed at The Bowery last time we were in NYC (that shares some ownership), period fakery is their forte. There is little to no originality left room-wise, though the public spaces retain a great deal. Ge... | 3.0 | Thanks for taking the time to review your stay at the Hotel Chelsea. One of our most important tasks is to learn directly from our guests how they enjoyed their visit to the Hotel Chelsea. We do regret that our service and accommodations fell short. I want to apologize, on behalf of the entire Hotel Chelsea team, for... |
We had a fantastic stay at this historic hotel. It was on soft opening so I’m going to go easy on the service which did lack in some areas. There is a grumpy old fellow in breakfast service that shouldn’t be there and a couple of requests for ice during our stay never eventuated. But the hotel is beautifully restored a... | 5.0 | Thanks for the review. I'm sorry to hear about breakfast service - I'll be sure to pass your comments along to our food & beverage director. I hope that the positives outweighed the negatives, and I'd be delighted to welcome you back for another stay if you choose. |
I had not been to the Hotel Chelsea in 20 years. I have a kindred connection to this property. I like many waited patiently for its reno to be completed for the last 15 years. I wanted to like it, I was worried I wouldn’t; but I really do love it. They have brought back its original charm, didn’t try to make it som... | 5.0 | Thanks for leaving us such a nice review - glad to hear that you and your guest enjoyed your stay with us. Please come and see us again soon! |
Beautifully appointed. Stayed for 4 nights in 6f, which is a small studio king room. The bathroom is spacious and the shower’s water pressure is nice along with the hot water. Lighting was nice but not tons of natural light because it looks into an interior courtyard. Does not have a seating area or table. Breakfast w... | 5.0 | Wow! Thank you for you great review. I don't think there's anything left to add, other than you'll always be welcome back at the Chelsea. I hope to see you again soon as our renovation work is nearly complete! |
We loved it!! Our rooms were wonderful - we had an amazing balcony overlooking the street with views forever! The remodel was thoughtfully done - new and updated yet still keeping the original architectural details. The staff was lovely and we enjoyed Speaking with michael as we checked out! Couldn’t recommend the... | 5.0 | Wow! Thank you for you great review. I don't think there's anything left to add, other than you'll always be welcome back at the Chelsea. I hope to see you again soon! |
After my second stay and Im still not sure I will return after the rates go up. The staff was great and the bar was mostly fun. The prices are attracting a not typical Chelsea clientele which is expected but these people looked like they were dressed for a golf tournament. Of course I miss a lot about old NY so I will ... | 3.0 | Thank you for taking the time to write this review. The times certainly have changed, but William, Cedric, and the rest of our team are excited to be welcoming people back to The hotel Chelsea. We hope to see you again soon! |
I didn’t stay here, but my adult sons and I popped in for a drink in the bar, as I’m a big Leonard Cohen fan, and this is an iconic venue. We received a genuine and very warm reception, and then entered the stunning bar area where we we were met by the lovely bartender who served us our drinks (at a reasonable price, I... | 5.0 | Hi David, thank you so much for taking the time to write such a positive review. We hope you'll stay with us next time you're in town! |
I have mixed feelings about this hotel and there are a few reasons why: Some Pros - Cute (small room) - Great Sheets & Bed - Slept well - Very cute bar for an evening drink Cons - I am not a fan of this area and the street the hotel is on. It’s very busy and just not great. It’s a bit “no man’s land” - August 16 ... | 3.0 | Thank you so much for your honest review. As you know The Hotel Chelsea is shared by our tenants and hotel guests alike. This is part of the history and experience, which we understand may not be for everyone. We appreciate your feedback as we finalize the hotel and establish the style of service best suited to this un... |
It had been a dream of mine to stay at the Hotel Chelsea to savor its rich history and that dream more than came true last night. Finally open once again to hotel guests after many years, the hotel positively radiates warmth, charm and history. The decor and furnishings are plush, the renovated rooms are huge and the n... | 5.0 | Thank you for your kind words. Reopening our doors at The Hotel Chelsea has really been a labor of love! William and the rest of our team here have been working hard to honor the history and to offer our guests a unique experience –we love to see our efforts are appreciated! We look forward to having you back at The Ch... |
There are few hotels that can offer so much pop culture history from famous writers to dramatic deaths. This hotel has done a credible job with its redo. Even the lobby is a blast to the past with paintings adorning the walls. You will also find period furniture and a special lobby bar. | 5.0 | Thank you for staying at the Hotel Chelsea and for your thoughtful review! We're always delighted to host guests that are as excited about the Hotel's history as we are! We hope you'll visit us again soon. |
My Mother and I absolutely loved our experience at the Hotel Chelsea. We travel quite a bit but this hotel is now our favorite place. The history, decor, architecture and most importantly the staff were amazing | 5.0 | Thank you so much for your great review - I'm glad you and your Mother enjoyed your time with us. Please come back and see us again soon! |
Great and very friendly staff. Attention to detail in the guest rooms is immaculate. Extremely comfortable bed and furniture in addition to being beautiful and full of character. The bathroom is gorgeous and very spacious. Simply loved it and enjoyed my stay. Very unique hotel. | 5.0 | Thank you for the fantastic review - I'm so glad you enjoyed the aesthetics and vibe of the hotel! Please come back and see us again soon (and be sure to introduce yourself to us at the desk!). |
Beautifully appointed and spacious for an historic hotel. Enjoyed the artwork throughout. Love the Bold rich colors. The lobby is comfortable and inviting with historically appropriate scale furniture decorated with wonderful samples from the artists who called the Hotel Chelsea home. Event space is extraordinary… Brav... | 5.0 | Thanks for the great review! I'm so glad that you enjoyed your stay with us and hope to welcome you back soon! |
I am on the last night of my ten day stay at the Hotel Chelsea. Giving reviews is not something I really do but my experience has moved me to write this tonight before I leave tomorrow morning. The Hotel Chelsea is perfect in every way. My room has very high ceilings with crown molding like cake icing. There is a deca... | 5.0 | Thanks for the great review! I'm honored you chose to spend such an important night with us and glad that we were able to help make it great. I look forward to welcoming you back next year (or before, if you so choose!). |
We traveled for our honeymoon, and our stay was nothing short of perfection. From the attentive staff to the incredible food - the service is amazing, and the property is absolutely stunning. If we could, we would move in permanently! The wide range of activities and experiences included in the daily calendar are top n... | 5.0 | No Exist |
We had a spectacular experience, can't wait to go back! The service is top notch. The rooms are large and so well appointed and comfortable, the place is super intimate, great for families and couples. You don't need to leave. We loved the food and the spa too. All extra special. We were there celebrating my dad'... | 5.0 | No Exist |
We spent 3 perfect nights at the aptly named - Etereo, this resort is nothing short of perfection. We’ve stayed at some of the best hotels around the world and Etereo did not disappoint. The property is lush and stunning, the rooms are impossibly chic and beautifully designed, with one of the most comfortable beds we’v... | 5.0 | No Exist |
One of the best hotels I have ever stayed at Top notch in every way - people, food, architecture , and spa. Everything was perfect !! Cannot wait to go back and stay at the other hotels. Blown away - wow | 5.0 | No Exist |
The staff leading up to the trip and during our stay was impeccable. I think it's the best staff I've experienced at a resort. So attentive and thoughtful. Head and shoulders above the rest! A must stay!!! | 5.0 | Dear Helen, Thank you for sharing your glowing review! I am elated to hear that you found the staff impeccable and the best you've encountered. We take great pride in providing exceptional service, and it's incredibly rewarding to know that our team's attentiveness and thoughtfulness stood out during your stay. I tru... |
I cannot say enough about our first-class experience at Etereo. The room, grounds, staff, food, drinks, spa and beach were beautiful. I am a picky traveler and Etereo exceeded my expectations. We traveled with our dog and not only did everyone welcome us wherever we went, but they all knew Luna too. We were fortunate e... | 5.0 | Dear Erin, Thank you for sharing your experience at Etereo! It sounds like you had an exceptional stay, and the whole team truly appreciates the positive review of the property. It's especially heartwarming to hear that Luna felt as welcomed as the rest of the family. We know how important the experience for all me... |
Staff is fantastic! We booked this trip last minute, after a hurricane threat impacted the other destination we were traveling to. Ommar, our Guia, was very attentive and anticipated our needs. He was in constant contact with us. The staff by the pool with also excellent and friendly. We had 2 rooms and they were b... | 4.0 | Dear Stonepink, Thank you for taking the time to share your feedback on your recent stay at Etéreo. I greatly appreciate your comments as they help us enhance the experience we provide to our guests. I'm pleased to hear that Ommar and the pool staff provided excellent service. I will let them know about your kind words... |
My husband and I chose Etereo over St. Regis Kanai due to its closeness to the water. Etereo has great direct ocean view rooms. We were kindly upgraded to the Ocean Suite and absolutely loved the room. The Etereo team is very friendly and accommodating and we would absolutely return but definitely not in June. JUNE... | 5.0 | Dear lv2trvlevrywer, Thank you for sharing your experience at Etereo. I am delighted to hear that you enjoyed your time with us, and I genuinely appreciate your kind words about our team. I am glad to hear that you enjoyed the Taco Night Experience, one of our unique offerings. It is always our goal to provide our gue... |
loved everything about this vacation! the rooms the services the smile everywhere! best hotel i was ever in forsure will be back and will recommend for friends! the spa is amazing and everyone was so mice | 5.0 | Dear 2o4ee4aatl, I am thrilled to read your wonderful feedback! It warms our hearts to know that you loved every aspect of your vacation with us, from the rooms, to the services and the warm smiles all around. Being called the "best hotel" you've ever been in is a tremendous compliment, and we're deeply honored. Your i... |
There are not enough words for how much we enjoyed our stay. Every minute of our time at the resort was beyond expectations - from the unforgettable room and view, the highest quality customer service from every staff member we encountered, to the phenomenal food… especially at Itzam. We will always compare future “rel... | 5.0 | Dear ryanhE1948SQ Wow! Your words truly warm our hearts and put smiles on our faces. It's hard to express how thrilled we are that your stay at Etéreo exceeded your expectations in every way. The fact that you're planning to return one day speaks volumes, and we're honored to have made such a positive impact on your va... |
Etereo is a wonderful resort - boutique and cozy, with an upbeat yet relaxed vibe. I could not have envisioned a more relaxing and lovely solo getaway. Everything about this resort is amazing. The food and drinks are delicious, the rooms are very comfortable and the amenities very thoughtful and welcome. The spa is... | 5.0 | Dear Fhess2023, Thank you so much for your amazing review of Etereo! We are thrilled to hear that your solo getaway was memorable and provided you with the relaxation and calmness you were seeking. I am glad to know that you enjoyed every aspect of your experience. Thank you for pointing out various aspects of the reso... |
This resort was unlike any other I have ever experienced. The quality of the food, the delightful and attentive staff, the views, architecture, landscaping...it was top. There was a sense of tranquility permeating the space. I never saw anyone rushing to and fro, everything was calm and peaceful. The stone buildings se... | 5.0 | Dear leslierod1, Thank you so much for your wonderful review and for sharing your experience at Etéreo. I am so proud to hear that your stay with us was unlike any other you have ever experienced. It brings us great joy to know that the team created such a lasting impression through the quality of the food and their at... |
No detail left unnoticed here. Every design, every detail, everything was intentionally and thoughtfully planned out here. The staff cultivates a warm, kind, cultured, knowledgeable and peaceful atmosphere. The culinary experience was amazing! We dined at Che Che and Itzam. The spa is one-of-a-kind. I've never experien... | 5.0 | Dear Mibellarosa, Thank you so much for your thoughtful and glowing review! We are absolutely thrilled to hear that your stay at Etéreo was such a great experience. The entire team is overjoyed to know that their warmth and heartfelt service contributed to your overall experience. Creating a peaceful and tranquil envi... |
Etereo is in a class of its own. The resort grounds, rooms, dining venues and amenities are all A+, but the people are what really sets Etereo apart. From Paco's welcoming smile as we arrived to Abel, Freddie and Veronica world-class service at Itzam to Sergio, Paolo and Hans at Che Che to Carlos by the pool everyone a... | 5.0 | Dear BD_StraitVibin, Thank you for sharing your incredible experience at Etereo! It's fantastic to hear that you found the resort's facilities to be top-notch. I'm absolutely delighted that the team, including Paco, Abel, Freddie, Veronica, Sergio, Paolo, Hans, and Carlos, contributed to making your stay truly exceptio... |
In one paragraph this resort is perfect at what it is. Service oriented, small/personalized, and perfected in all they do. It’s important to realize what the resort is, and if it fits what you want you will love it. We did. The resort is small with few guests. It’s not a mega resort. It’s purposely small. Our butle... | 5.0 | Dear adam9961, Thank you very much for taking the time to post this amazing review. It sounds like you had a great time at Etéreo, and your detailed feedback truly makes us both proud and happy. Thank you for recognizing both Carlos and Jair for contributing to your experience. It's great to know that this resort ali... |
If you're looking for the highest level of service, clean/modern room, top tier amenities and delicious food, this resort will not disappoint. We were celebrating our 15 year anniversary and we were referred by close friends who have visited this resort numerous times. They have traveled everywhere throughout the wor... | 5.0 | Dear jpg1478, Thank you for your kind words! We're thrilled to hear that you had a fantastic experience celebrating your 15 year anniversary at our resort. It means a lot to us that our resort lived up to the recommendation of your close friends - we are glad we did not let them down. We're honored that you had such ... |
I tend to visit the Riviera area a few times a year and Etéreo was on my radar since it opened. The property itself is gorgeous. The aesthetics and layout of the resort was beautiful. The rooms are really nice and spacious. And after reading the reviews, I can tell the hotel took the previous guests feedback seri... | 5.0 | Dear Carla, Guest feedback is incredibly valuable to us, and we are delighted to learn that you noticed the improvements we've made based on suggestions from previous guests. Adding a special touch to enhance your experience is always our goal, and we're glad that the daily amenities during the turn-down service br... |
My wife and I were looking to travel somewhere we could fly direct from Central Florida to help ease long travel days with connections and possible delays. We decided upon Cancun. While the Hotel Zone in Cancun is often thought of as "Party City", Riviera Maya just 30-40 minutes south of the airport is all on its own.... | 5.0 | Dear kylegT8043GM, Thank you wholeheartedly for sharing your wonderful experience at Etereo! We are absolutely thrilled to learn that you and your wife had a fantastic time and that our location in Riviera Maya left you feeling like you were in a true paradise. It warms our hearts to see that so many of our team memb... |
This resort is a true gem, offering an exquisite blend of luxury and comfort. From the moment you step foot on its grounds, you'll be captivated by the beautiful surroundings and the meticulous attention to detail. The accommodations are well-appointed, providing a cozy and inviting atmosphere for your stay. The resort... | 5.0 | Dear bizconftp2023, Thank you for your glowing review of our resort. We are thrilled to hear that you had such a wonderful experience. The friendly and welcoming nature of our staff is something we take pride in, and we're glad that their genuine hospitality added a personal touch to your stay. We will be sure to pass ... |
We visited for 4 nights and we enjoyed every minute of it. Everything at this resort was top notch and the staff were exceptional. We loved all the restaurants and bar, enjoyed the beach and pool, and the spa. This was truly our favorite vacation and most relaxing. We already have plans to go back in a few months!! | 5.0 | Dear jenniferberg24, Thank you for your incredible review! We are thrilled to hear that your experience at our resort was great, we're delighted that we were able to exceed your expectations. We're excited to hear that you're already planning to return in a few months! It's a true testament to the efforts of the whole ... |
The resort is so beautiful but the most beautiful part was the incredible service and people that make this resort function. I can confidently say that I have never been treated better at a resort. I believe that it will be hard to replicate that kind of service anywhere else. I just got home from my vacation and I am ... | 5.0 | Dear Vivian, Thank you for your review of your stay at Etéreo. We are delighted to hear that you had a wonderful experience and that our service and staff made your stay truly special. I will make sure to pass on your kind words to Itzel, and we are excited to welcome you back shortly. Thank you once again for choosing... |
Amazing time in a secluded property in Rivera Maya. Great classes and events, very friendly staff, fantastic views, and overall top notch experience. Definitely better than those 500+ room hotels where everything is crowded. It's a bit pricey compared to other options in Mexico, but it was well worth it. | 5.0 | Dear xmarky, Thank you for sharing your feedback regarding your recent stay in Riviera Maya. We are thrilled to hear that you had a fantastic time at Etéreo and that you enjoyed the classes, events, and experience in general. We understand that our property may be priced higher compared to other options in Mexico. How... |
Traveled to Etereo in May 2023 for a milestone birthday getaway. EVERYTHING about this resort was outstanding from pre-arrival to departure the last day. Background - We travel a lot, have stayed all over the world with the majority of our leisure time spent in the Caribbean and Mexico. Our trip to Etereo was our 25+... | 5.0 | Dear David, Thank you so much for your kind words and for taking the time to share your amazing review of your stay at Etereo. We are incredibly proud to read such lovely feedback and it brings us great joy to know that we were able to exceed your expectations. At Etereo, we strive to create memorable experiences fo... |
My husband and I stayed at the resort next door, but we had the opportunity to eat dinner at Che Che one night. Our experience at Che Che was so amazing that I had to write a review about it. After looking over the menu, we asked about the chef's sushi roll of the day. We were surprised when the chef himself came out... | 5.0 | Dear jenniferaN2570UV, Thank you for taking the time to share your amazing dining experience at Che Che! We are thrilled that you had the opportunity to dine with us. I completely agree with you, Chef Hans is truly passionate about his work, and it shines through from the moment you step into the restaurant. Creatin... |
My family and I vacationed here to celebrate my spouse's birthday. Even though we are titanium elite at Marriott, we chose Etereo instead of the St Regis and we were not disappointed. Firstly, the communication prior to check in was amazing. Aracely the itinerary designer helped setting up reservations for dinner, the... | 5.0 | Dear JpatrickDallas, Thank you for choosing Etereo to celebrate your spouse's birthday! We are thrilled to hear that you had a memorable experience and that our service and team exceeded your expectations. Your kind words and recognition will be shared with Aracely, Richie, Veronica, and Sebastian, who will be delight... |
This is nicest place we have ever stayed. The food is amazing. The location is stunning. The people are incredible. The rooms are breathtaking. We felt special every moment we were there. A perfect vacation. | 5.0 | Dear jeffmalkus, Thank you so much for your kind words! We are absolutely delighted to hear that your stay at Etéreo was the nicest you have ever experienced. It is truly heartwarming to know that our dedication to creating a memorable experience for our guests resonated with you. Thank you once again for sharing y... |
This hotel is a first class experience in every way. The hospitality is top notch, they anticipate every need you have without you having to say a word. It's clear that the property combined with the hiring and training, meshed with the Mexican hospitality has resulted in an epic couples vacation. We came for 5 nights... | 5.0 | Dear LUVINVACATION, Thank you so much for taking the time to share your incredible review of Etéreo! We are thrilled to hear that your experience with us was as positive as you have expressed and that you thoroughly enjoyed the food, service, and experiences we offer. Rest assured, we will pass on your kind words to... |
The locale of this property is breathtaking. The mangroves between the room building and the rest of the property (beach, restaurants, pool) add a beautiful secluded vibe. The service was top notch and the food maybe the best we have had for on-property food of any stay we have done. The beach cabanas are great and the... | 5.0 | Dear jmmeketa, Thank you for taking the time to share your feedback at Tripadvisor. We are thrilled to hear that you were mesmerized by the nature encompassing Etereo. It's also wonderful to hear that you found the service to be top-notch and enjoyed the food, the facilities and the experiences we offered. We apologiz... |
I visited Etereo for a one night stay before going to a very busy travel conference and it was the perfect, relaxing and indulgent start to the trip. The staff are incredible friendly and the property is a dream - absolutely stunning with a beautiful design and extreme attention to detail. My only regret is that I didn... | 5.0 | Dear elsewherebylaura, Thank you so much for sharing your feedback about your recent stay at Etereo! We are also delighted that you appreciated the stunning design of our property and the attention to detail that we strive for. We understand that one night may not have been enough time to fully enjoy everything that Et... |
This place is amazing! The vibe is so easy, relaxed, quiet and spiritual. The greeting upon arrival was warm and genuine, the check in process was painless with in-room check in with our guia - our own concierge, who took care of everything for us! Some recommendations: 1. If you don't have What'sAp, get it before you... | 5.0 | Dear margotconnaughton, Thank you so much for sharing your experience at Etéreo! We are also glad to know you had a relaxing and joyful stay. We agree that using WhatsApp for pre-arrival communication with your concierge is a great way to make your stay more enjoyable, the advice about planning ahead is invaluable. W... |
an incredible atmosphere, extraordinary design, punctual service and the food or my God I could start by saying that each dish was extraordinary, one better than the other without a doubt my favorites were the chayote, the marrow and the cauliflower but overall a great experience, I had the opportunity chef Baltazar, e... | 5.0 | Dear victor_itg, Thank you for taking the time to share your fantastic experience at Etero with us. We are delighted to hear that you thoroughly enjoyed the atmosphere, design, and service. We are thrilled that our culinary offerings surpassed your expectations, and we appreciate your feedback on dishes such as the cha... |
The photography session was the highlight of our trip! This was not your average session. The team at Studio Em made the entire experience fun! I felt like Armando was giving us a tour of the beautiful grounds while capturing us, with his guidance, laughing and playing. Vanessa was great while we viewed the photos ... | 5.0 | Dear SMoore808 , It sounds like you had an amazing experience with Studio Em! It's always great to hear when a photography session goes beyond just taking pictures and becomes a fun and memorable moment. Armando seems to have done a great job not only capturing beautiful shots but also making the session enjoyable for... |
Great intimate property, excellent service. Incredible spa facilities. Friendly and knowledgeable bar and restaurant staff. Rooms had great views and awesome appointments (lounge patio, bath, shower). | 5.0 | Dear pnut4912, Thank you for taking the time to leave us such a wonderful review! I am glad to read that you enjoyed your stay at Etéreo and that our property, service, and spa facilities met your expectations. I also take pride in our attentive and knowledgeable staff, and I will let our Bar and Restaurant teams know... |
In 30 years of traveling to the Yucatan, Etereo is one of the most beautifully designed properties we have stayed at. It was truly boutique and easy to navigate—no part of the resort was more than 5min walk. It’s perched above a young mangrove swamp, so it doesn’t have a lot of high growth surrounding it, but shade was... | 4.0 | Dear 892SS, Thank you for sharing your positive experience at Etéreo! We are thrilled to hear that your experience hit many positive marks. We always strive to provide our guests with stunning natural surroundings and a comfortable stay, and we're glad that we were able to do that for you. We are also pleased to hear... |
This resort is breathtaking. Even our 11 and 13 year old boys were in awe from the moment we arrived. The welcome greeting and all of the Mayan traditions are so special and unique. The staff is the friendliest staff. Everyone from your personal concierge (Guia) to waiters, housekeeping and gardeners are so kind an... | 5.0 | Dear kellyjohnson2023, Thank you for taking the time to write this amazing review! We are thrilled to hear that you and your family enjoyed your stay with us and that you found our resort to be breathtaking. Our staff takes pride in providing our guests with the best service possible, and we're happy to hear that you ... |
Overall Etereo is a nice hotel and I would recommend. We had a lovely and relaxing time here. There's not a ton to do and its a decent drive to get anywhere (it's probably 10-15 mins just to the main road). You also can't really even go for a long walk , as the beaches are effectively blocked off by the adjacent hot... | 4.0 | Dear nyc892834, Thank you for taking the time to provide us with such a detailed review. I am glad to hear that overall your experience was positive and that you liked the design, the surroundings and the Abuela dinner menu. I am appreciative of the constructive feedback about the music and the special dinners to work... |
The property and the ambassadors are exceptional. We went to celebrate our daughter first birthday and we came back with so many amazing memories. Mauricio checked in with us multiple times each day to ensure we had all we needed. The property lay out enables families and couples to enjoy the resort without impacting e... | 5.0 | Dear benjiatx, Belated happy birthday to your daughter! I am so glad to hear that our hotel and our staff were instrumental in making your celebration memorable. I will let Mauricio know about your kind words about the service he offered. Hopefully, we can celebrate the next birthday with you and your daughter again n... |
What a spectacular resort!! We stayed at Etéreo for a family wedding, and it was a lovely visit from the moment we arrived. We were greeted by our guía, Gerardo, who showed us around the resort and our room. It might seem silly to get a tour of your hotel room, but at Etéreo it is so helpful because there are so many l... | 5.0 | Dear stephaniejH3333CW I am glad to read you enjoyed your stay with us. Getting married or attending a wedding at Riviera Maya is something quite memorable. Thank you for taking the time to write this review and provide such detailed feedback about Etéreo. I will share your comments with Gerardo and the Culinary team o... |
Beautiful experience for adults and kids alike. Grounds and rooms incredible! Kids camp was an unexpected and absolutely amazing addition! Small, safe, and exquisite. Impeccable service. Will be back. | 5.0 | Dear cmspringmeyer, We were elated that you have chosen Etéreo to spend time with your family. I am happy to know you and the kids had a really good time. Our hotel aims to provide a truly one-of-a-kind experience, and we will be thrilled to see you and the family back soon in the Riviera Maya. Sincerely, Vinod |
The Staff, facilities, room and environment was perfection... We have stayed at luxury resorts throughout Mexico and the Caribbean and Etereo was serene, elegant, quiet, romantic and luxurious. We are definitely coming back soon.... Loved every moment... | 5.0 | Dear Barry, What an amazing review! This kind of message fills our hearts with joy and makes us continue working to enhance the complete Etéreo experience... We look forward to seeing you soon. ¡Vuelvan muy pronto! Sincerely, Vinod |
The absolute best service from every department I have ever experienced. I expect great service from Auberge but Etéreo brought it to a whole new level. The resort is absolutely amazing - the tranquility of the design of the resort (and amazing spa) coupled with the genuine warmth and happiness that oozes from everyone... | 5.0 | Dear Deyoung12008 I am sure the team will be happy and very flattered when they read your message. I am so proud that the effort they make to enhance the guest journey is recognized. Also, I am glad you were able to visit our spa, one of the must-dos here. I look forward to next time. ¡Vuelvan pronto! Vinod Sincerely... |
Yes. The Spanish word Etéreo technically translates to "ethereal." But, I'm here to tell you, that had they called this place, La Perfección, translated to "perfection," that would have been a bit more accurate. From the waters carving their way through the walkways to the small souvenirs left on your bedside in the ev... | 5.0 | Dear 360nicholel, What a lovely review of the property! Reading this fills me with immense pride for the work that many have collaborated on to create the experience. I will share with the team this review and celebrate the impact their hard work and dedication has. We look forward to your next visit to this legendary ... |
Etereo was an amazing place to escape, relax, and rejuvenate. The room was spacious and beautifully decorated, and the grounds are park-like. Most importantly, every member of the staff was friendly and helpful. Many shared their passion for this beautiful and diverse culture, and going above and beyond is the norm... | 5.0 | Dear Rich P, I am glad to read your amazing review and am so glad to read that you found your experience relaxing and rejuvenating. I am delighted that you describe all aspects of the resort so beautifully. I look forward to receiving you again at the Riviera Maya very soon. Sincerely, Vinod Narayan General Manager... |
We had a wonderful visit to Etero. The resort is beautiful- very relaxing atmosphere with wonderful landscaping. The staff couldn’t have been kinder and more attentive. The food was very good and they mixed it up each night so you weren’t eating from the same menu. A St Regis and Edition are opening soon right next doo... | 5.0 | Dear Annie-RGS, Thank you so much for taking the time to write a review about Etéreo and for recommending our hotel to other travelers. We continue to work diligently with the kitchen team to provide new and exciting offerings and we look forward to showcasing them to you on your next visit. Sincerely, Vinod Narayan... |
We had a great stay, superior service, very high standards. I would say that everything was comparable to any 4 seasons or Ritz Carlton stay we ever had in the Caribbean the last few years. Great food availability, there are only 2 kitchens but they are doing an incredible job mixing and matching menus throughout the ... | 5.0 | Dear Panos B, I am very grateful for reading your review and rating. I will let the Culinary team know about your very complimentary comments regarding the food and menus. We will be waiting for you to make your next visit as memorable as this one. Sincerely, Vinod Narayan General Manager |
best hotel i have visited. tranquil with amazing staff. if you are looking for a peaceful trip with mind and body experiences, this is the place. the sana and movement space both offer unique experiences. | 5.0 | Dear jenpeters1223, Thank you so much for your beautiful words. It means a lot to me and the team. I am glad to read that your stay at Etéreo was truly memorable. I look forward to your next visit back home to Etereo. Sincerely, Vinod Narayan General Manager |
Traveled for a wedding in January 2023 - all but four rooms were booked for the wedding guests. -The cleansing ritual at the spa was well worth the money and surprisingly relaxing. The spa's private courtyard's plunge pools and hot tub were excellent. -The basic rooms are intelligently laid out and spacious. The photos... | 5.0 | Dear Tx T, Thank you very much for taking the time to leave us such a positive and detailed review. I am glad you enjoyed your stay and the design of the property. We will be reviewing the points you raised, especially relating to the temperature issues. We hope to be able to welcome you back to the hotel soon. Best,... |
We travelled to this resort for the first time at the end of October for a special celebration. (Sorry so late, holiday rush overtook us.) This resort did not disappoint for a wonderful getaway. As this was a special occasion, the resort upgraded us to a suite, which was amazing. Everything was spotless, to the b... | 5.0 | Dear LoveZeroG, I am delighted to read about the journey you had during your stay. I am very pleased to know the team's effort to make your stay a memorable experience all hit the mark. I will let them know about your kind words regarding their service. It was very nice to hear that you tried some of the Sana spa and F... |
Just finished a stay at this relatively new Auberge property. The room was fantastic. My wife and I reserved an ocean front room with a small plunge pool. The staff was very helpful and friendly. We were assigned a personal butler who assisted in reservations for dinner; activities and made check in a breeze. The a... | 5.0 | Dear TAPRES, Thank you very much for your kind words. I am very happy to read that you had a good time with us at Etéreo and you were able to enjoy several of the experiences we designed for you during your stay. If you like the Mixology course, next time you need to sign up for the Espiritus de México activity, you ar... |
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