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Offering Innovative Training Programs As health care innovators, we create training and development programs that are tailored to meet the unique needs of colleagues across our enterprise.
For MinuteClinic, in the training process for donor sample collection more consistent across our nearly 4,000 providers by revamping their shared website to provide learning on demand, easy-to-find information, and interactive and engaging training.
These updates resulted in $payroll savings and saved 2,600 hours spent on webinars each year.
To help grow internal talent, Omnicare piloted a virtual preparation course for pharmacy technicians to pass the Pharmacy Technician Certification Board (PTCB) exam, a requirement in many states that technicians must become nationally certified within a period of time post-hire.
The program will ensure colleagues have access to a comprehensive library of online materials and instructor-led virtual training classes.
We are constantly evaluating new programs that can make colleague training more impactful and engaging.
In alternative training solution, a mobile platform that uses science to deliver personalized learnings based on the colleague’s learning needs.
Learning experiences last only a few minutes and are delivered daily, using spaced repetition to increase knowledge retention.
In pilot and deployed this innovation in more than 100 retail stores across Texas, South Carolina and Louisiana, with participation from around 1,900 colleagues.
Feedback from colleagues includes positive remarks around their engagement and improvement in learning.
The results also showed that the training innovation stimulated social learning.
We are pursuing opportunities to incorporate this innovation as a regular standard on how we train colleagues.
as a LearningElite Silver Finalist for continuously improving learning and development for our organization and industry.
tied to corporate strategic goals and business impact.
Give Back Our colleagues play a meaningful role in advancing our purpose and delivering on our CSR commitments.
In early we pledged a minimum of $10 million in value of volunteer time each year to building healthier, more sustainable communities.
We support these efforts through a robust volunteer platform, where colleagues can identify volunteer opportunities and engage with local partner organizations to address unmet health and social needs.
In than $5.3 million in time, a 43 percent increase from $3.7 million in 2017.
Our colleagues dedicate their time to supporting thousands of organizations in the communities we serve each year.
Through CareerVillage.org, a crowdsourcing platform that provides personal career guidance to students at massive scale, our colleagues offer virtual career advice to underserved youth related to pharmacy education, medical issues, work-life balance and more.
For the second year in a row, CVS Health has been named an honoree of The Civic the world’s largest organization dedicated to volunteer service, for being one of the most community-minded companies in the United States.
The Civic a national standard for superior corporate citizenship and showcases how companies can use their time, skills and other resources to improve the quality of life in the communities where they do business.
• Our Nurses Board Service Program, facilitated by the Nurses on Boards Coalition, allows our MinuteClinic nurses to develop leadership skills and address the health priorities of the communities they serve.
• From advising on HR policies and labor practices to reviewing contracts and providing guidance on organizational governance, the CVS Health Legal team has a widerange of specialized skills that provide support to nonprofit organizations.
Our comprehensive legal pro-bono program includes resources and opportunity-matching assistance.
• Since delivered presentations on the dangers of prescription opioid abuse to more than 400,000 teens and parents through our Pharmacists Teach program.
Supporting Colleague Health and Well-Being We offer a robust rewards package that attracts and retains one of the best workforces in the country.
Our benefits and compensation packages take a holistic view of colleague health and are reflective of our commitment to making health care more affordable, accessible, simple and seamless.
Invested tax savings created by the U.S. Tax Cuts and Jobs Act into wages and benefits improvements, totaling $425 million annually.
With these savings, we did not increase insurance premiums, per-paycheck contributions, deductibles and out-of-pocket maximums for medical, dental and vision care for the 2019 plan year to ensure access to affordable health care; launched our parental leave plan; and increased the starting wage rate for hourly colleagu...
• Created a new paid parental leave program.
The program, which went into effect April to all full-time employees who welcome a new child into their home through birth or adoption.
Colleagues can take up to four weeks away from work at once or in week-long increments at pay to ensure the newest addition to their family gets off to a strong start in life.
Leading and Inspiring Growth https://www.nursesonboardscoalition.org/ https://www.nursesonboardscoalition.org/ A Top Employer for Healthy Lifestyles CVS Health was presented with a 2018 Best Employers for Healthy Lifestyles Gold award by the National Business Group on Health for having one of the best workforce health ...
The award, also bestowed upon Aetna in commitments to improving overall well-being, productivity, and quality of life for employees.
Contributors include job satisfaction, community involvement, financial security, emotional and physical health, and social connectedness.
When Emma Grace was born, her dad, CVS Pharmacy colleague Edwin Cruz, was there – that day and every day for the first four weeks of her life.
“It was a blessing to be able to bond with Emma, and to be home to help Christy, my wife, and our three kids,” shares Edwin, a store manager in New Orleans who took advantage of our parental leave policy in 2018.
“I was surprised and so grateful when I heard about this option.
It meant I could be with my family, and I didn’t have to worry about finances.
I’d never taken more than one week of vacation at a time.
When you’re a store manager, your store is your baby, too, and you never want to be away for long,” says Edwin.
“But, I was also worried about Christy managing everything.
I’d seen her overwhelmed and sleep deprived when our other kids were born.
Increased colleague retirement readiness by contributing to our quarterly.
At the end of 45.5 percent of our colleagues were contributing annually to their 401(k) plans with their own savings, keeping us on track to achieve our target of increasing the average participation rate to half of all eligible colleagues by 2022.
• Supported colleagues in paying off student loan debt.
Colleagues have refinanced more than totaling more than $90.6 million in student loan debt, with our pharmacists having the highest rate of participation in the program as they tend to accrue high postsecondary education costs.
Prioritizing Colleague Safety The health and safety of our colleagues is paramount for overall employee and company wellness.
A strong safety program earns the trust of our colleagues and reduces risks and costs.
In the mentoring and coaching skills of our business partners and field leaders to continue building upon our safety culture.
We worked with internal subject matter experts to identify root causes and improve performance when workplace incidents occur.
And, when an opportunity to improve worker safety was identified, we embraced it.
At our distribution centers, we amplified efforts to mitigate incidents and increase efficiencies.
In education and service program through which select distribution center leaders and safety business partners collaborated to identify policies, procedures and processes that could improve their own operations.
One participating distribution center reduced its incident rate to zero following the site visit and solution implementation.
Planning for the integration of Aetna into CVS Health in required thorough analysis of safety risks to ensure our robust safety culture will apply across our new company.
• Needle stick trainings and safer auto-retract injection systems have led to a accidental needle sticks since program implementation in 2017.
• We conducted training on new workplace violence guidelines and we are working to make these trainings available in Spanish.
Our recorded incident rate for over our 2017 incident rate and 12 percent lower than the industry retail store standard.
Our accident frequency rate in distribution centers was down 10 percent over 2017 and 10 percent lower than industry distribution center standard.
Our occupational illness frequency rate for employees in 2018 was 3.26.
CVS Health follows the U.S. Occupational Safety and Health Administration (OHSA) guidelines on recordable accident injuries and illnesses; incident rates account for claims requiring medical attention.
The safety management program utilizes the ANSI z-to meeting business needs and requirements, and it incorporates OSHA, department of health, fire codes and life safety codes to assure compliance with regulatory agencies and promote colleague safety.
Colleague Safety Program Omnicare has made great strides integrating a colleague safety program that includes new safety colleague on-boarding training, monthly director calls, and quarterly safety coordinator calls to address exposure/loss trends and solutions.
Safety Beyond the Workplace Our Family Matters CRG empowers colleagues to become informed, successful and engaged in the workplace with support and resources that promote the growth and development of healthy families.
In June safety programs that focused on home emergency safety (e.g., fires and severe weather), including having an evacuation plan with a designated place to meet if separated during exit.
Best-in-Class Governance CVS Health upholds best-in-class corporate governance practices.
We achieve our long-term financial and strategic objectives by conducting business transparently and with integrity.
Our strong leadership team and Board of Directors are poised to guide our new company forward.
Under their leadership, we maintain the highest level of performance in areas of great importance to our corporate reputation including compliance, privacy, information security, public policy and supply chain responsibility.
Our Board of Directors guides our policies and practices.
They work closely with our senior leaders to ensure we operate responsibly and deliver on our purpose while executing our business strategy.
We enhanced our Board of Directors to include deep insurance company oversight experience through the addition of four new directors from Aetna.
We also established an Investment and Finance Committee to oversee the company’s capital allocation and investments.
The renamed Medical Affairs Committee (previously called Patient Safety and Clinical Quality) will take on a broader scope of responsibilities to advance accessible, affordable and quality health care, patient safety and experience, and patient safety, including matters related to opioid safety.
Our Corporate Governance Guidelines provide the framework for effective governance, outline performance expectations of our Board of Directors and management and promote the interest of our shareholders.
We proactively address the needs of our shareholders through regular engagement.
In engagement meetings during the fall off-season, and also engaged with shareholders that proposed resolutions for inclusion in our proxy statement.
Public Policy We leverage our unique expertise to advance public policy and legislation to build healthier communities by addressing health costs, quality and access.
We work with federal and state policymakers, industry peers, the business community and nonprofit and civic partners to ensure people get the right care at the right time, in the right setting.
We recognize the importance of political disclosure and accountability and continue to rank in the highest tier within these categories by the CPA-Zicklin Index, with a score of 2018.
This annual, non-partisan study is used as a resource for shareholders, journalists, academics, business leaders and others seeking to understand which public companies lead in transparency and accountability.
A major focus of our public policy work in policymakers around the important role of the PBM in controlling drug costs.
We advocate for many solutions that could be easily implemented within the existing statutory and regulatory framework to reduce overall prescription drug costs in the system and for patients, while also increasing medication adherence.
When medications are affordable, patients are more successful adhering to their medical regimen, which leads to improved overall health and lower costs.
By lending our voice to policy conversations on drug pricing, we hope others will work with us to put patients first.
Advancing legislation that addresses the opioid crisis is another area where we leverage our expertise to make a difference in our communities.
Across the country, we’re collaborating with community leaders, policymakers, law enforcement, health care professionals and many others to expand opioid education, encourage safe prescription drug disposal and advocate for new policies that tackle this public health challenge.
Safeguarding Information and Protecting Privacy We safeguard the invaluable information of our patients, customers and colleagues through increasingly sophisticated systems and the dedicated work of our Privacy and Information Security teams to identify and mitigate risk.
Maintain focus on identifying and thwarting attempts to socially engineer colleagues by deploying regular education and simulations to the workforce, aiding their abilities to detect fraudulent and potentially malicious electronic communication and transactions.
• Deploy next generation technology designed to detect and prevent malicious compromises of CVS Health systems and information assets.
Prepared the company to meet the EU General Data Protection Regulation (GDPR), a set of rules that give individuals more control over their personal data.
• Received third-party validation that our organization aligns with SOC (Service Organization Controls for Service Organizations) five trust principles and criteria for professional assurance services.
Alignment gives our business partners the confirmation and confidence that our privacy measures meet established standards.
• Implemented new trainings and procedures for physical mailings to remove reference codes from envelopes.
• Invested in a new compliance tool to identify trigger points for sensitive information.
This helps address legal requirements and assess patterns related to privacy incidents across the company.
Promoting a Strong Culture of Compliance Our commitment to compliance starts at the top.
Our Chief Executive Officer and Board of Directors have established an enterprise-wide culture that promotes the importance of compliance.

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