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Food Preparation/Deep Fryer Robbery prevention training is required for all store team members to ensure awareness of safety and critical incident protocols in the event of a robbery.
We have also incorporated and expanded additional safety features at our store locations, such as enhanced lighting, multiple team member staffing, closed-circuit security cameras, and store operating-hour considerations.
In addition, we consider safety in the planning process for new store locations to minimize the risk of store crime and robberies.
FUEL OPERATIONS SAFETY PRACTICES The Environmental Protection Agency (EPA) and Occupational Safety and Health Administration (OSHA) require compliance with specific regulations and targeted training for convenience stores that operate fuel facilities.
Our Underground Storage Tanks (UST) construction meets or exceeds all compliance requirements with our double-walled, sensor-activated systems in place.
EPA-mandated training focuses on UST procedures that protect the environment by ensuring operators know how to prevent or reduce the effect of spills.
We have an internal EPA department that works to ensure that we adhere to regulatory requirements.
Additionally, we adhere to a rigorous internal training and audit framework designed to meet state regulations.
Our Team Our Fuel Transportation Department is fully committed to safety and compliance while providing dependable quality fuel transportation to our stores.
We have policies and procedures in place that promote safe practices in all phases of our fuel operations with stringent standards to prevent accidents and adhere to applicable safety regulations on local, state and federal levels.
DISTRIBUTION CENTER AND TRANSPORTATION SAFETY PRACTICES Distribution center team members are trained on the safe use of operations equipment, as well as specialized training to safely receive, move and transport items.
We have also made investments to improve overall logistics safety with state-of-the-art technology and ergonomic mechanisms to reduce operational loads, such as robotic palletizers, pickto-light systems and sortation lanes.
We hired a Corporate Occupational Safety and Health Specialist to analyze and test the physical requirements of our processes.
Our transportation drivers must meet all Department of Transportation requirements and training to safely transport our products.
Our fleet management drivers are required to complete a comprehensive series of driving courses that cover accident-prevention topics such as equipment operations, defensive driving, speed management, winter driving and more.
We also require that the Truckers Against Trafficking curriculum be completed by our drivers as part of our efforts to keep drivers informed about the realities of domestic human trafficking and advance how the trucking industry can combat it.
We maintain a comprehensive safety program that complies with local and national guidelines and protects our team members across all business units.
For Casey’s, our commitment to our guest experience is not only conveniently providing the products and services that our guests want but also to do so in a safe manner.
Our teams are dedicated to ensuring health and safety in all that we do.
Because the guests we serve every day are our friends, neighbors and family, we have a vested interest in keeping our communities strong.
From the outset of the COVID-Casey’s focus was on the safety of our team members, guests and communities.
Convenience stores were declared an “essential business” by the government due to the fact that we sell fuel and groceries.
As an essential business, we made a commitment to stay open to safely serve our guests and communities.
We assembled a cross-functional task force to continuously monitor and manage the impact of COVID-operations.
Our full Board remained actively engaged in overseeing our COVID-has continued to work closely with our leadership during this unprecedented pandemic.
The measures we took to protect our guests and team members made our stores safe places for our communities to obtain essential needs like fuel, groceries and fresh food.
To increase the safety of our team members and guests, we installed plexiglass shields at all cash registers; provided personal protective equipment; enhanced cleaning procedures inside our stores and at the pumps; implemented health and temperature checks at our stores, our distribution centers and our Store Support Center; established social distancing at our stores; and implemented contactless delivery options.
Additionally, we provided expanded leave benefits and supplemental pay and bonuses to front-line and other team members.
We took fast action to keep our customers and team members safe during COVID-delivery, pay ahead for carryout and low-contact checkout.
Our Guest Experience One important key differentiator within stores is our broad selection of food items, particularly our private brands and prepared foods.
We provide an assortment of Casey’s proprietary-branded products and regional brands of dairy and bakery products.
We also offer a variety of prepared food items straight from our in-store kitchens, including freshly prepared pizza, baked goods and sandwiches.
We strive to provide an assortment of better-for-you options for our guests.
Our grocery selection includes nutritious food selections of milk, cheese, fruits, protein bars and waters.
Over the past year, we expanded some of our better-for-you packaged snack alternatives, including increasing the number of products in the packaged nuts/seeds category by over and in the meat snacks category by over 80%.
FOOD ACCESS Casey’s is often a one-stop destination for many of our guests, serving as a grocery store, convenience store and quick-service restaurant all-in-one.
Many of our smaller communities have limited access to grocery and restaurant options, which was especially true during the challenges of COVID-19.
In some of these rural parts of our footprint, Casey’s was one of the few businesses, and at times the only business, open to meet the needs of the community.
Casey’s new digital platform allowed guests to choose prepared food and grocery products online, then safely receive their purchases through contactless delivery or curbside pickup.
Some of our guests are also reliant on government-aid programs to supplement their food budgets, and we accept benefits from the Supplemental Nutrition Assistance Program (SNAP).
We also provide food donations to those in need by partnering with Feeding America®.
Through the generosity of our guests, commitment from our team members, and partnership with Coca-Cola, Casey’s was able to provide over insecurity in our local communities.
Under the leadership of our new Vice President of Food Service and an expanded team, we are introducing a new strategic framework for our prepared food menu development.
It incorporates a comprehensive stage-gate process and a restaurant mindset of innovation, quality and consistency.
Our approach encompasses analyzing data to develop Casey’s menu, keeping our guest preferences at the center of our category management and innovation strategies.
As we expand and adjust our prepared food menu selection, we consider how to include a wider variety of food options such as salads, deli sandwiches and sandwich wraps, as well as allergen-friendly options for our guests, such as our gluten-free pizza crust.
We are also working to change our menu guidelines toward reducing and/or eliminating artificial colors and flavors, flavor enhancers, preservatives, trans fats, monosodium glutamate (MSG), partially hydrogenated oils and high-fructose corn syrup (HFCS).
We have changed some of our food preparation protocols to be more eco-friendly and health-conscious.
For example, our food service team launched an innovative initiative to eliminate over and convert to bakeable products instead.
Not only does this new approach provide our guests with a lower-calorie donut with equally great taste, but it also reduces our annual oil usage by our reducing landfill and food waste.
for many of our guests, serving as a grocery store, convenience store and quick-service restaurant all-in-one.
Food safety is a top priority across all aspects of our business functions, from vendor selection to transportation to preparation and guest delivery.
We maintain rigorous food preparation and handling practices to ensure our stores meet or exceed local, state and federal food safety laws and standards, and stay up to date with changing regulations.
By managing our own fleet operations, we can better ensure the safety and quality of our food and products throughout the distribution chain, including refrigeration controls for the food we receive, store and transport.
Our store managers provide oversight to ensure compliance, including adherence to food safety training, cleaning practices and store audits.
Food safety courses are required for onboarding and ongoing training of team members who are involved with food purchasing, handling and preparation.
These sessions cover topics related to allergens, food handling and certified food protection management, as well as role-specific trainings.
We continually monitor and improve our internal processes and confirm their effectiveness with regular external thirdparty audits.
All health department inspection reports and public records for our stores and distribution centers are carefully reviewed by Casey’s Food Safety Department to identify improvement opportunities and ensure swift remediation of any violations.
We have also implemented regular third-party audits of our food-related procedures to assist in advancing our regulatory compliance.
Based on the audit results, we take corrective action to continuously improve our operations and enhance our training curriculum.
We have engaged a third-party software company to facilitate the immediate communication, follow-up and documentation of recalls.
This approach allows us to quickly contact our stores with real-time, transparent communication to ensure recalled items are not made available for sale.
We are committed to ensuring food safety throughout our business operations with our regulatory compliance protocols, ongoing training and third-party store audits.
With a significant presence in mid-size and rural communities across middle America, we are part of the fabric of communities that know each other by name and show up for each other when in need.
We are passionate about giving back to our communities because they are the communities we live in and share with our neighbors, family and friends.
To evolve our corporate philanthropy, we engaged our guests for input on where we can best contribute to their communities.
fundamental needs of guests and towns Casey’s serves Education is fundamental to strong, sustaining communities by preparing children for a bright future, creating a skilled workforce and connecting families and children.
Each of our communities has a connection to a school and school systems.
We focus on initiatives that give back to K-youth extracurriculars.
Hunger and food availability are a challenge in Casey’s hometowns.
We want to bring certainty to our neighbors who are uncertain where their next meal may come from.
We focus on food banks in our footprint.
Casey’s is rooted in the heart of its communities.
We believe we have the unique ability to support local people and needs in our community.
When needed, we will respond to crises and disasters.
Being part of the heart of the communities we serve means Casey’s can make a positive, local impact and strengthen our communities.
Over the past year, our efforts focused on building stronger communities across our Midwest footprint by extending financial support for needs in education, hunger and community servants.
These funds helped to support schools with playground, classroom and building improvements, as well as school supplies and technology.
HUNGER We partner with Feeding America® to provide funds and inkind food donations that will reach school-aged children and their families within Casey’s Midwest footprint.
Our overall food programs included cash donations to the that reach Casey’s communities, in addition to donations of nearly 40,000 pounds of in-kind food and other supplies to local food banks and other nonprofits.
We are always humbled by the overwhelming gratitude and response from our team members and guests.
Casey’s purpose is to make life better for our communities and guests every day.
It is part of our culture to provide opportunities for our team to carry out and showcase that purpose.
We encourage all team members to rise up and help our communities through volunteering.
Our team members do various charitable volunteer work within our communities such as Habitat for Humanity builds, meals to feed homeless, United Way volunteer days, Dress for Success, Little Hands on the Farm at the Iowa State Fair, and a multitude of local community events.
Many team members also drive positive impacts as leaders on charitable boards such as United Way, Junior Achievement, Wildwood Hills Ranch, and Courage League Sports.
To further encourage community involvement, qualifying full-time team members are eligible to receive two days per year to volunteer at a charity or nonprofit organization of their choice.
CASEY’S CHARITABLE BOARDS INVOLVEMENT Casey’s partners with Feeding America to help provide meals to school-aged children and their families at risk by assisting local food banks with financial donations, in-kind food products and volunteer support.
As part of being responsible community members, we strive to build a sustainable future for our team members, guests and communities through our environmental stewardship.
We work to minimize the negative environmental impact of our operations and improve our sustainability practices across our business.
Below we share some of our current initiatives specifically as they relate to the areas of energy management, fuel operations, distribution and fleet management, and water and waste management.
We strive to incorporate improvements to our design specifications to improve our energy efficiency where possible.
For example, in technology a standard specification for all new and existing stores.
With our phased approach through we converted over 1,000 existing stores to LED lighting, reducing our carbon footprint for interior lights, parking lot lights, exterior canopies, cooler/freezer lights and facade sign lighting.
As a result, we anticipate reducing our lighting energy consumption by over for a total reduction of over 36 million kilowatt-hours (kWh) per year.
Substantially all of Casey’s stores now use LED lighting, and, as we continue to expand our store footprint, we continue to incorporate LED into our new build and renovation construction.
In addition to LED lighting, we continually evaluate our new store designs to incorporate other eco-friendly features.
Overall, new stores are built to meet or exceed applicable Model Energy Codes, including but not limited to energyefficient HVAC, LED lighting, refrigeration system upgrades, exhaust and water-heating equipment, low-flow aerators, rooftop units, irrigation systems, and energy-efficient windows and doors.
We also evaluate renewable energy options as part of our energy management.