sr stringlengths 9 9 | prompt_software stringlengths 815 57.9k | prompt_product stringlengths 807 36.2k | Customer_Symptom__c stringlengths 253 14.2k | Description stringlengths 33 14k | Resolution_Summary__c stringlengths 7 7.89k | Problem_Description__c stringlengths 3 5.37k | Product_Name__c stringlengths 8 22 | SW_Version__c stringlengths 3 42 | Case_Close_SW_Version__c stringlengths 3 18 | CXSAT_Score__c stringlengths 3 5 | Priority stringclasses 3
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values | HW_Product__c stringlengths 3 18 | Automation_Level__c stringclasses 9
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
695109716 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 16.12.04/ NA - COMPONENT ONLY/ THIRD_PARTY_PRODUCT_SW/ NA - RMA/ 16.12.04... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: C9300-48U-A/ C9300-48U/ THIRD_PARTY_PRODUCT_HW/ UCS-FI-6454/ C9300-NM-8X/ PWR-C1-1100WAC ... | Technology: LAN Switching
Subtechnology: Cat9300
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: Stack port disconnects and reconnects again on its own. Need assistance to find out cause of the issue | Stack port disconnects and reconnects again on its own. Need assistance to find out cause of the issue | timestamp : 2023-03-20T12:21:45.000+0000 || updatedby : gikeshav || type : RESOLUTION SUMMARY || visibility : External || details : closed after 3 strikes | nan | C9300-48U | cat9k_iosxe.16.12.04.SPA.bin | nan | nan | 3 | nan | Software Bug | C9300 | LAN Switching | Cat9300 | nan | nan | nan | nan | nan | nan |
693988553 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 16.12.04/ NA - COMPONENT ONLY/ THIRD_PARTY_PRODUCT_SW/ NA - RMA/ 16.12.04... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: C9300-48U-A/ C9300-48U/ THIRD_PARTY_PRODUCT_HW/ UCS-FI-6454/ C9300-NM-8X/ PWR-C1-1100WAC ... | Technology: LAN Switching
Subtechnology: Cat9300
Problem Code: Configuration Assistance
Product: NA
Product Family: C9300
Software Version: N/A
Router/Node Name: N/A
Problem Details: Configurations are different between running-config and startup-config after reboot the switch. | Configurations are different between running-config and startup-config after reboot the switch. | Advised to verify show run all output for default configuration. | Configurations are different between running-config and startup-config after reboot the c9300 switch. | C9300-48U-A | nan | nan | 82.0 | 3 | 100.0 | Configuration Assistance (process not intuitive, too complex, inconsistent...) | C9300 | LAN Switching | Cat9300 | 01tA0000000huG8IAI | Configuration Assistance | Cat9300 | LAN Switching | 01t15000005W1eHAAS | nan |
693929980 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: THIRD_PARTY_PRODUCT_SW/ 16.03.01/ 16.07.02/ 122.33 Re... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: THIRD_PARTY_PRODUCT_HW/ VS-C6509E-S720-10G/ CSR-ASR1K2-CHT1-1/ ASR1009-X ... | Technology: Router and IOS-XE Architecture
Subtechnology: IOS-XE Memory Leaks
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: ASR1000
Software Version: N/A
Router/Node Name: N/A
Problem Details: OSPF and BGP reset on SDA Borders | OSPF and BGP reset on SDA Borders | timestamp : 2023-01-09T13:29:50.000+0000 || updatedby : akbashir || type : RESOLUTION SUMMARY || visibility : External || details : No Response from
Closing as per 3 strike | nan | ASR1009-X | asr1001x-universalk9.16.07.02.SPA.bin | nan | nan | 3 | nan | Configuration Assistance (process not intuitive, too complex, inconsistent...) | ASR1000 | Routing Protocols (Includes NAT and HSRP) | BGP | nan | nan | nan | nan | nan | nan |
694642521 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 1/ 8.10.151.0/ 8.10.171.0/ 802.11AC/ 8.5.171.0/ 8.10.183.0/ 8.10.130.0/ 8... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: AIR-CT8540-1K-K9/ AIR-CT8540-K9/ NA-CIN_CLOSE_HW/ C9120AXI-S/ THIRD_PARTY_PRODUCT_HW/ AIR-... | Technology: Wireless
Subtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)
Problem Code: Software Failure
Product: NA
Product Family: AIRCTA2
Software Version: N/A
Router/Node Name: N/A
Problem Details: Problem Description :- Clients unable to connect to an AP suspecting AP crash.
Setup :- SDA
WLC :- 172.18... | Problem Description :- Clients unable to connect to an AP suspecting AP crash.
Setup :- SDA
WLC :- 172.18.240.13 – 8.10.151.0
DNAC :- 172.18.12.35
Impacted Location :- Global/NUS_fabric1/KR-SCIYIH/SCIYIH-MPSH/SCIYIH-MPSH2
AP’s impacted :-
1. MPSH2-02-AP20 - 10.253.152.238
2. MPSH2-02-AP22 - 10.253.190.6
3. MPSH2-0... | timestamp : 2023-07-20T04:31:04.000+0000 || updatedby : sharcha2 || type : RESOLUTION SUMMARY || visibility : External || details : 8.10.185.3 special image shared with customer with bug fixes for AP crash issue | nan | AIR-AP2802I-S-K9 | ap3g3-ME-3800-k9w8-ubifs-8.10.185.0.img | nan | nan | 2 | nan | Software Bug | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | nan | nan | nan | nan | nan | nan |
694907945 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 3.0.0.458/ 2.7.0.356/ 3.0.0.448/ 3.0.0.458/ 3.0.0 Res... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: SNS-3655-K9/ SNS-3695-K9 Response in this JSON format:
{"product_nam... | Technology: Identity Services Engine (ISE) - 3.0
Subtechnology: ISE Performance (High CPU / Memory / IO / GUI Slowness)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: CISE
Software Version: N/A
Router/Node Name: N/A
Problem Details: ISE - High Load Average for ISE PAN node | ISE - High Load Average for ISE PAN node | timestamp : 2023-02-27T01:52:17.000+0000 || updatedby : rupespat || type : RESOLUTION SUMMARY || visibility : External || details : observations we see that CU is encountering the bug CSCwd45843<https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwd45843>;. There is a hotfix available for this bug:
https://software.cisco.... | nan | SNS-3655-K9 | ise-3.0.0.458.SPA.x86_64.iso | nan | nan | 3 | nan | Configuration Assistance (process not intuitive, too complex, inconsistent...) | CISE | Identity Services Engine (ISE) - 3.0 | ISE Performance (High CPU / Memory / IO / GUI Slowness) | nan | nan | nan | nan | nan | nan |
694068972 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 9.16.2.3/ 9.14.2.4/ 9.14.2.4/ 9.14.1 Response in this... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: FPR9K-SM-36/ FPR-C9300-AC/ FPR1150-ASA-K9 Response in this JSON format... | Technology: Security - Network Firewalls and Intrusion Prevention Systems
Subtechnology: Adaptive Security Appliance (ASA) non-VPN problem
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: FPRUHI
Software Version: N/A
Router/Node Name: N/A
Problem Details: FPR9K-SM-36 Network traffic issue | FPR9K-SM-36 Network traffic issue | timestamp : 2022-12-06T16:39:12.000+0000 || updatedby : dhanukri || type : RESOLUTION SUMMARY || visibility : External || details : Closing the case as there is no response from customer | nan | FPR9K-SM-36 | cisco-asa.9.14.2.4.SPA.csp | nan | nan | 3 | nan | Configuration Assistance (process not intuitive, too complex, inconsistent...) | FPRUHI | Adaptive Security Appliance | ASA Firepower Devices - Non-VPN | nan | nan | nan | nan | nan | nan |
694571397 | Question: Which software version is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY software version should be selected from the given software version list: 17.03.04a/ 17.3.5/ 2.2.2.8 Response in this JSON form... | Question: Which product is principally discussed in these documents?
Answer "NONE" if you cannot find answer in the given documents.
The ONLY product name should be selected from the given product name list: ASR1009-X Response in this JSON format:
{"product_name": "","explana... | Technology: Cisco DNA Center - On-Prem
Subtechnology: Cisco DNA Center - LAN Automation (SDA)
Problem Code: Error Messages, Logs, Debugs
Product: NA
Product Family: ASR1000
Software Version: N/A
Router/Node Name: N/A
Problem Details: Hi,
we have observer this issue before and last time after change the SFP the issue... | Hi,
we have observer this issue before and last time after change the SFP the issue was resolved. Please check the SR 693710312 & 694133288. however this time we have change the SFP and Fiber cable as well still the CRC is coming.
I am attaching the logs on testing time.
Device info:
ASR1009-X
Cisco IOS XE Software,... | timestamp : 2022-12-30T13:30:48.000+0000 || updatedby : agarroab || type : RESOLUTION SUMMARY || visibility : External || details : There are CRC errors in line interface card
After the card was replaced, there are no more CRC errors.
Faulty card returned successfully. | nan | ASR1009-X | asr1000rpx86-universalk9.17.03.04a.SPA.bin | nan | nan | 3 | nan | Hardware Failure | ASR1000 | Cisco DNA Center - On-Prem | Cisco DNA Center - LAN Automation (SDA) | nan | nan | nan | nan | nan | nan |
694925542 | "Question: Which software version is principally discussed in these documents? \nAnswer \"NONE\" if (...TRUNCATED) | "Question: Which product is principally discussed in these documents? \nAnswer \"NONE\" if you canno(...TRUNCATED) | "Technology: LAN Switching\nSubtechnology: Cat3850 - Switching Issues\nProblem Code: Error Messages,(...TRUNCATED) | "C9300 SDA FE - %FED_L3_ERRMSG-3-RSRC_ERR: Switch 4 R0/0: fed: Failed to allocate hardware resource (...TRUNCATED) | "timestamp : 2023-02-14T13:36:10.000+0000 || updatedby : jasterry || type : RESOLUTION SUMMARY || vi(...TRUNCATED) | nan | C9300-48U | cat9k_iosxe.17.06.02.SPA.bin | nan | nan | 3 | nan | Software -not a bug (scalability, version selection, install/upgrade help...) | C9300 | Cisco DNA Center - On-Prem | Cisco Software-Defined Access (SDA Wired) | nan | nan | nan | nan | nan | nan |
694935054 | "Question: Which software version is principally discussed in these documents? \nAnswer \"NONE\" if (...TRUNCATED) | "Question: Which product is principally discussed in these documents? \nAnswer \"NONE\" if you canno(...TRUNCATED) | "Technology: Wireless\nSubtechnology: 8540 Series Wireless LAN Controller (AIR-CT8540)\nProblem Code(...TRUNCATED) | AP's in central library are facing issues joining back to WLC | "timestamp : 2023-02-28T01:04:20.000+0000 || updatedby : sherholm || type : RESOLUTION SUMMARY || vi(...TRUNCATED) | nan | THIRD_PARTY_PRODUCT_HW | THIRD_PARTY_PRODUCT_SW | nan | nan | 3 | nan | Software -not a bug (scalability, version selection, install/upgrade help...) | AIRCTA2 | Wireless | 8540 Series Wireless LAN Controller (AIR-CT8540) | nan | nan | nan | nan | nan | nan |
695268540 | "Question: Which software version is principally discussed in these documents? \nAnswer \"NONE\" if (...TRUNCATED) | "Question: Which product is principally discussed in these documents? \nAnswer \"NONE\" if you canno(...TRUNCATED) | "Technology: Cisco DNA Center - On-Prem\nSubtechnology: Cisco Software-Defined Access (SDA Wired)\nP(...TRUNCATED) | "SDA Fabric Edge - Intermittent AAA Server Down status impacting user/device authentication\n\nThis (...TRUNCATED) | resolved issue | SDA Fabric Edge - Intermittent AAA Server Down status impacting user/device authentication | C9300-48U-A | 17.6.4 | 17.6.4 | 59.0 | 3 | 100.0 | Configuration Assistance (process not intuitive, too complex, inconsistent...) | C9300 | Cisco DNA Center - On-Prem | Cisco Software-Defined Access (SDA Wired) | 01t6R000006k8XpQAI | Error Messages, Logs, Debugs | Cisco Software-Defined Access (SDA Wired) | Cisco DNA Center - On-Prem | 01t15000005W0LTAA0 | nan |
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