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Demographics

=================

Snapchat is popular among the younger generations, with most users being between 18 and 24 in 2023. On the app store, the age classification is 12+. In 2014, researchers from the University of Washington and Seattle Pacific University designed a user survey to help understand how and why the application was being used. The researchers originally hypothesized that due to the ephemeral nature of Snapchat messages, its use would be predominantly for privacy-sensitive content including the much talked about potential use for sexual content and sexting. However, it appears that Snapchat is used for a variety of creative purposes that are not necessarily privacy-related at all.

In the study, only 1.6% of respondents reported using Snapchat primarily for sexting, although 14.2% admitted to having sent sexual content via Snapchat at some point. These findings suggest that users do not seem to utilize Snapchat for sensitive content. Rather, the primary use for Snapchat was found to be for comedic content such as "stupid faces" with 59.8% of respondents reporting this use most commonly. The researchers also determined how Snapchat users do not use the application and what types of content they are not willing to send. They found that the majority of users are not willing to send content classified as sexting (74.8% of respondents), photos of documents (85.0% of respondents), messages containing legally questionable content (86.6% of respondents), or content considered mean or insulting (93.7% of respondents).

The study results also suggested that Snapchat's success is not due to its security properties, but because the users found the application to be fun. The researchers found that users seem to be well-aware (79.4% of respondents) that recovering snaps is possible and a majority of users (52.8% of respondents) report that this does not affect their behavior and use of Snapchat. Many users (52.8% of respondents) were found to use an arbitrary timeout length on snaps regardless of the content type or recipient. The remaining respondents were found to adjust their snaps' timeout depending on the content or the recipient. Reasons for adjusting the time length of snaps included the level of trust and relationship with the recipient, the time needed to comprehend the snap, and avoiding screenshots.

Communication

=================

In the 2010s, Snapchat was seen as a messenger focused more on in-the-moment way sharing and less on the accumulation of permanent material.
Building on this distinction by launching as a mobile-first company, Snapchat, in the midst of the app revolution and the growing presence of cellular communication, did not have to make the transition to mobile in the way other competing social media networks had to do. Evan Spiegel himself described Snapchat as primarily a camera company. Spiegel also dismissed past comparisons to other social media networks such as Facebook and Twitter when he was asked if the 2016 presidential race was going to be remembered as the Snapchat election, although major candidates did occasionally use the app to reach voters. Nevertheless, the mobile app offered distinct publication, media, and news content within its Discover channel. Snapchat attempted to distinguish brand content and user-based messaging and sharing.

Monetization

=================

Snapchat's developing features embody a deliberate strategy of monetization.

Snapchat announced its then-upcoming advertising efforts on October 17, 2014, when it acknowledged its need for a revenue stream. The company stated that it wanted to evaluate "if we can deliver an experience that's fun and informative, the way ads used to be, before they got creepy and targeted." Snapchat's first paid advertisement, in the form of a 20-second movie trailer for the horror film Ouija, was shown to users on October 19, 2014.

In January 2015, Snapchat began making a shift from focusing on growth to monetization. The company launched its "Discover" feature, which allowed for paid advertising by presenting short-form content from publishers. Its initial launch partners included CNN, Comedy Central, ESPN and Food Network, among others. In June 2015, Snapchat announced that it would allow advertisers to purchase sponsored geofilters for snaps; an early customer of the offering was McDonald's, who paid for a branded geofilter covering its restaurant locations in the United States. Snapchat made a push to earn ad revenue from its "Live Stories" feature in 2015, after initially launching the feature in 2014. Ad placements can be sold within a live story, or a story can be pitched by a sponsor. Live stories are estimated to reach an average of 20 million viewers in a 24-hour span.

Campaigns

=================

In September 2015, the service entered into a partnership with the National Football League to present live stories from selected games (including a Sunday game, and marquee games such as Monday Night Football and Thursday Night Football), with both parties contributing content and handling ad sales. The 2015 Internet Trends Report by Mary Meeker highlighted the significant growth of vertical video viewing. Vertical video ads like Snapchat's are watched in their entirety nine times more than landscape video ads.

In April 2016, NBC Olympics announced that it had reached a deal with Snapchat to allow stories from the 2016 Summer Olympics to be featured on Snapchat in the United States. The content would include a behind-the-scenes Discover channel curated by BuzzFeed (a company which NBCUniversal has funded), and stories featuring a combination of footage from NBC, athletes, and attendees. NBC sold advertising and entered into revenue sharing agreements. This marked the first time NBC allowed Olympics footage to be featured on third-party property.

In May 2016, as part of a campaign to promote X-Men: Apocalypse, 20th Century Fox paid for the entire array of lenses to be replaced by those based on characters from the X-Men series and films for a single day. In July 2016, it was reported that Snapchat had submitted a patent application for the process of using an object recognition system to deliver sponsored filters based on objects seen in a camera view. Later that year, in September 2016, Snapchat released its first hardware product, called the Spectacles. Evan Spiegel, CEO of Snap Inc., called it "a toy" but saw it as an upside to freeing his app from smartphone cameras.

In April 2017, Digiday reported that Snapchat would launch a self-service manager for advertising on the platform. The feature launched the following month, alongside news of a Snapchat Mobile Dashboard for tracking ad campaigns, which rolled out in June to select countries. Also in 2017, Snapchat introduced a "Snap to Store" advertising tool that lets companies using geostickers to track whether users buy their product or visit their store in a 7-day period after seeing the relevant geosticker. On November 13, 2018, Snapchat announced the launch of the Snap Store, where they sell Bitmoji merchandise personalized by avatars from users and their friends. Items for sale include shirts, mugs, shower curtains, and phone cases.

Development platform

=================

In June 2018, Snapchat announced a new third-party development platform known as Snap Kit: a suite of components that allows partners to provide third-party integrations with aspects of the service. "Login Kit" is a social login platform that utilizes Snapchat accounts. It was promoted as being more privacy-conscious than competing equivalents, as services are only able to receive the user's display name (and, optionally, a Bitmoji avatar) and are subject to a 90-day inactivity timeout, preventing them from being able to collect any further personal information or social graphs through their authorization. "Creative Kit" allows apps to generate their own stickers to overlay into Snapchat posts. "Story Kit" can be used to embed and aggregate publicly posted stories (with for example, Bandsintown using Story Kit to aggregate stories posted by musicians), while "Bitmoji Kit" allows Bitmoji stickers to be integrated into third-party apps.

Snap Originals

=================

In response to industry competition from streaming platforms such as Netflix, Snapchat announced in late 2018 that it would diversify its content by launching Snap Originals (episodic content including both scripted shows and documentaries).

In June 2020, Snapchat announced the creation of its first-ever "shoppable" original show called The Drop, which focused on "exclusive streetwear collage" from celebrities and designers. Each episode explored the relationship between the designer and celebrity collaborator. Viewers would learn about the item for sale and how it came together, as well as what time that day the item would go up for sale. Later that day, at the aforementioned time, the episode would be updated with more content that included a "swipe up to buy" action.

All projects related to original programming were ended in August 2022.

Premium accounts and sexual content

=================

In 2014, Snapchat introduced a new feature called Snapcash which spurred its popularity among adult content creators.

Snapchat allows private premium accounts in which users can monetize their content. This feature is mostly used by models to monetize their adult content. In 2019, CNBC reported that "Snapchat is increasingly becoming an integral part of the online porn industry."

Controversies

=================

December 2013 hack

=================

Snapchat was hacked on December 31, 2013. Gibson Security, an Australian security firm, had disclosed an API security vulnerability to the company on August 27, 2013, and then made public the source code for the exploit on December 25. On December 27, Snapchat announced that it had implemented mitigating features. Nonetheless, an anonymous group hacked them, saying that the mitigating features presented only "minor obstacles". The hackers revealed parts of approximately 4.6 million Snapchat usernames and phone numbers on a website named SnapchatDB.info and sent a statement to the popular technology blog TechCrunch saying that their objective had been to "raise public awareness... and... put public pressure on Snapchat" to fix the vulnerability. Snapchat apologized a week after the hack.

Federal Trade Commission

=================

In 2014, Snapchat settled a complaint made by the US Federal Trade Commission (FTC). The government agency alleged that the company had exaggerated to the public the degree to which mobile app images and photos could actually be made to disappear. Under the terms of the agreement, Snapchat was not fined, but the app service agreed to have its claims and policies monitored by an independent party for a period of 20 years. The FTC concluded that Snapchat was prohibited from "misrepresenting the extent to which it maintains the privacy, security, or confidentiality of users' information."

Following the agreement, Snapchat updated its privacy page to state that the company "can't guarantee that messages will be deleted within a specific timeframe." Even after Snapchat deletes message data from their servers, that same data may remain in backup for a certain period of time. In a public blog post, the service warned that "If you've ever tried to recover lost data after accidentally deleting a drive or maybe watched an episode of CSI, you might know that with the right forensic tools, it's sometimes possible to retrieve data after it has been deleted."

In September 2024, the FTC released a report summarizing 9 company responses (including from Snapchat) to orders made by the agency pursuant to Section 6(b) of the Federal Trade Commission Act of 1914 to provide information about user and non-user data collection (including of children and teenagers) and data use by the companies that found that the companies' user and non-user data practices put individuals vulnerable to identity theft, stalking, unlawful discrimination, emotional distress and mental health issues, social stigma, and reputational harm.

Windows app

=================

In November 2014, Snapchat announced a crackdown on third-party apps of its service and their users. Users of the Windows Phone platform were affected, as Snapchat did not have an official client for it, but numerous third-party apps existed, most popularly one called 6snap. In December, Microsoft was forced to remove 6snap and all other third-party apps of Snapchat from the Windows Phone Store; Snapchat however did not develop an official app for the platform, leaving its users on the platform behind. A petition from users requesting an official Snapchat app reached 43,000 signatures in 2015, but the company still refused to respond and to build an app for Windows Phone. Snapchat was criticized once again later in 2015 when it did not develop an app for Microsoft's Universal Windows Platform (UWP).

Lens incidents

=================

In September 2015, an 18-year-old was using a Snapchat feature called "Lens" to record the speed she was driving her Mercedes-Benz C230 when she crashed into a Mitsubishi Outlander in Hampton, Georgia. The 107 mph (172 km/h) crash injured both drivers. The driver of the Outlander spent five weeks in intensive care while he was treated for severe traumatic brain injury. In April 2016, the Outlander driver sued both Snapchat and the user of Snapchat, alleging that Snapchat knew its application was being used in unlawful speed contests, yet did nothing to prevent such use so is negligent.

In October 2016, a similar collision occurred while a 22-year-old was driving at 115 mph (185 km/h) in Tampa, Florida, killing five people.

"Poor Country" remark

=================

Demographics

=================

Snapchat is popular among the younger generations, with most users being between 18 and 24 in 2023. On the app store, the age classification is 12+. In 2014, researchers from the University of Washington and Seattle Pacific University designed a user survey to help understand how and why the application was being used. The researchers originally hypothesized that due to the ephemeral nature of Snapchat messages, its use would be predominantly for privacy-sensitive content including the much talked about potential use for sexual content and sexting. However, it appears that Snapchat is used for a variety of creative purposes that are not necessarily privacy-related at all.

In the study, only 1.6% of respondents reported using Snapchat primarily for sexting, although 14.2% admitted to having sent sexual content via Snapchat at some point. These findings suggest that users do not seem to utilize Snapchat for sensitive content. Rather, the primary use for Snapchat was found to be for comedic content such as "stupid faces" with 59.8% of respondents reporting this use most commonly. The researchers also determined how Snapchat users do not use the application and what types of content they are not willing to send. They found that the majority of users are not willing to send content classified as sexting (74.8% of respondents), photos of documents (85.0% of respondents), messages containing legally questionable content (86.6% of respondents), or content considered mean or insulting (93.7% of respondents).

The study results also suggested that Snapchat's success is not due to its security properties, but because the users found the application to be fun. The researchers found that users seem to be well-aware (79.4% of respondents) that recovering snaps is possible and a majority of users (52.8% of respondents) report that this does not affect their behavior and use of Snapchat. Many users (52.8% of respondents) were found to use an arbitrary timeout length on snaps regardless of the content type or recipient. The remaining respondents were found to adjust their snaps' timeout depending on the content or the recipient. Reasons for adjusting the time length of snaps included the level of trust and relationship with the recipient, the time needed to comprehend the snap, and avoiding screenshots.

Communication

=================

In the 2010s, Snapchat was seen as a messenger focused more on in-the-moment way sharing and less on the accumulation of permanent material.

Building on this distinction by launching as a mobile-first company, Snapchat, in the midst of the app revolution and the growing presence of cellular communication, did not have to make the transition to mobile in the way other competing social media networks had to do. Evan Spiegel himself described Snapchat as primarily a camera company. Spiegel also dismissed past comparisons to other social media networks such as Facebook and Twitter when he was asked if the 2016 presidential race was going to be remembered as the Snapchat election, although major candidates did occasionally use the app to reach voters. Nevertheless, the mobile app offered distinct publication, media, and news content within its Discover channel. Snapchat attempted to distinguish brand content and user-based messaging and sharing.

Monetization

=================

Snapchat's developing features embody a deliberate strategy of monetization.

Snapchat announced its then-upcoming advertising efforts on October 17, 2014, when it acknowledged its need for a revenue stream. The company stated that it wanted to evaluate "if we can deliver an experience that's fun and informative, the way ads used to be, before they got creepy and targeted." Snapchat's first paid advertisement, in the form of a 20-second movie trailer for the horror film Ouija, was shown to users on October 19, 2014.

In January 2015, Snapchat began making a shift from focusing on growth to monetization. The company launched its "Discover" feature, which allowed for paid advertising by presenting short-form content from publishers. Its initial launch partners included CNN, Comedy Central, ESPN and Food Network, among others. In June 2015, Snapchat announced that it would allow advertisers to purchase sponsored geofilters for snaps; an early customer of the offering was McDonald's, who paid for a branded geofilter covering its restaurant locations in the United States. Snapchat made a push to earn ad revenue from its "Live Stories" feature in 2015, after initially launching the feature in 2014. Ad placements can be sold within a live story, or a story can be pitched by a sponsor. Live stories are estimated to reach an average of 20 million viewers in a 24-hour span.

Campaigns

=================

In September 2015, the service entered into a partnership with the National Football League to present live stories from selected games (including a Sunday game, and marquee games such as Monday Night Football and Thursday Night Football), with both parties contributing content and handling ad sales. The 2015 Internet Trends Report by Mary Meeker highlighted the significant growth of vertical video viewing. Vertical video ads like Snapchat's are watched in their entirety nine times more than landscape video ads.

In April 2016, NBC Olympics announced that it had reached a deal with Snapchat to allow stories from the 2016 Summer Olympics to be featured on Snapchat in the United States. The content would include a behind-the-scenes Discover channel curated by BuzzFeed (a company which NBCUniversal has funded), and stories featuring a combination of footage from NBC, athletes, and attendees. NBC sold advertising and entered into revenue sharing agreements. This marked the first time NBC allowed Olympics footage to be featured on third-party property.

In May 2016, as part of a campaign to promote X-Men: Apocalypse, 20th Century Fox paid for the entire array of lenses to be replaced by those based on characters from the X-Men series and films for a single day. In July 2016, it was reported that Snapchat had submitted a patent application for the process of using an object recognition system to deliver sponsored filters based on objects seen in a camera view. Later that year, in September 2016, Snapchat released its first hardware product, called the Spectacles. Evan Spiegel, CEO of Snap Inc., called it "a toy" but saw it as an upside to freeing his app from smartphone cameras.

In April 2017, Digiday reported that Snapchat would launch a self-service manager for advertising on the platform. The feature launched the following month, alongside news of a Snapchat Mobile Dashboard for tracking ad campaigns, which rolled out in June to select countries. Also in 2017, Snapchat introduced a "Snap to Store" advertising tool that lets companies using geostickers to track whether users buy their product or visit their store in a 7-day period after seeing the relevant geosticker. On November 13, 2018, Snapchat announced the launch of the Snap Store, where they sell Bitmoji merchandise personalized by avatars from users and their friends. Items for sale include shirts, mugs, shower curtains, and phone cases.

Development platform

=================

In June 2018, Snapchat announced a new third-party development platform known as Snap Kit: a suite of components that allows partners to provide third-party integrations with aspects of the service. "Login Kit" is a social login platform that utilizes Snapchat accounts. It was promoted as being more privacy-conscious than competing equivalents, as services are only able to receive the user's display name (and, optionally, a Bitmoji avatar) and are subject to a 90-day inactivity timeout, preventing them from being able to collect any further personal information or social graphs through their authorization. "Creative Kit" allows apps to generate their own stickers to overlay into Snapchat posts. "Story Kit" can be used to embed and aggregate publicly posted stories (with for example, Bandsintown using Story Kit to aggregate stories posted by musicians), while "Bitmoji Kit" allows Bitmoji stickers to be integrated into third-party apps.

Snap Originals

=================

In response to industry competition from streaming platforms such as Netflix, Snapchat announced in late 2018 that it would diversify its content by launching Snap Originals (episodic content including both scripted shows and documentaries).

In June 2020, Snapchat announced the creation of its first-ever "shoppable" original show called The Drop, which focused on "exclusive streetwear collage" from celebrities and designers. Each episode explored the relationship between the designer and celebrity collaborator. Viewers would learn about the item for sale and how it came together, as well as what time that day the item would go up for sale. Later that day, at the aforementioned time, the episode would be updated with more content that included a "swipe up to buy" action.

All projects related to original programming were ended in August 2022.

Premium accounts and sexual content

=================

In 2014, Snapchat introduced a new feature called Snapcash which spurred its popularity among adult content creators.

Snapchat allows private premium accounts in which users can monetize their content. This feature is mostly used by models to monetize their adult content. In 2019, CNBC reported that "Snapchat is increasingly becoming an integral part of the online porn industry."

Controversies

=================

December 2013 hack

=================

Snapchat was hacked on December 31, 2013. Gibson Security, an Australian security firm, had disclosed an API security vulnerability to the company on August 27, 2013, and then made public the source code for the exploit on December 25. On December 27, Snapchat announced that it had implemented mitigating features. Nonetheless, an anonymous group hacked them, saying that the mitigating features presented only "minor obstacles". The hackers revealed parts of approximately 4.6 million Snapchat usernames and phone numbers on a website named SnapchatDB.info and sent a statement to the popular technology blog TechCrunch saying that their objective had been to "raise public awareness... and... put public pressure on Snapchat" to fix the vulnerability. Snapchat apologized a week after the hack.

Federal Trade Commission

=================

In 2014, Snapchat settled a complaint made by the US Federal Trade Commission (FTC). The government agency alleged that the company had exaggerated to the public the degree to which mobile app images and photos could actually be made to disappear. Under the terms of the agreement, Snapchat was not fined, but the app service agreed to have its claims and policies monitored by an independent party for a period of 20 years. The FTC concluded that Snapchat was prohibited from "misrepresenting the extent to which it maintains the privacy, security, or confidentiality of users' information."

Following the agreement, Snapchat updated its privacy page to state that the company "can't guarantee that messages will be deleted within a specific timeframe." Even after Snapchat deletes message data from their servers, that same data may remain in backup for a certain period of time. In a public blog post, the service warned that "If you've ever tried to recover lost data after accidentally deleting a drive or maybe watched an episode of CSI, you might know that with the right forensic tools, it's sometimes possible to retrieve data after it has been deleted."

In September 2024, the FTC released a report summarizing 9 company responses (including from Snapchat) to orders made by the agency pursuant to Section 6(b) of the Federal Trade Commission Act of 1914 to provide information about user and non-user data collection (including of children and teenagers) and data use by the companies that found that the companies' user and non-user data practices put individuals vulnerable to identity theft, stalking, unlawful discrimination, emotional distress and mental health issues, social stigma, and reputational harm.

Windows app

=================

In November 2014, Snapchat announced a crackdown on third-party apps of its service and their users. Users of the Windows Phone platform were affected, as Snapchat did not have an official client for it, but numerous third-party apps existed, most popularly one called 6snap. In December, Microsoft was forced to remove 6snap and all other third-party apps of Snapchat from the Windows Phone Store; Snapchat however did not develop an official app for the platform, leaving its users on the platform behind. A petition from users requesting an official Snapchat app reached 43,000 signatures in 2015, but the company still refused to respond and to build an app for Windows Phone. Snapchat was criticized once again later in 2015 when it did not develop an app for Microsoft's Universal Windows Platform (UWP).

Lens incidents

=================

In September 2015, an 18-year-old was using a Snapchat feature called "Lens" to record the speed she was driving her Mercedes-Benz C230 when she crashed into a Mitsubishi Outlander in Hampton, Georgia. The 107 mph (172 km/h) crash injured both drivers. The driver of the Outlander spent five weeks in intensive care while he was treated for severe traumatic brain injury. In April 2016, the Outlander driver sued both Snapchat and the user of Snapchat, alleging that Snapchat knew its application was being used in unlawful speed contests, yet did nothing to prevent such use so is negligent.

In October 2016, a similar collision occurred while a 22-year-old was driving at 115 mph (185 km/h) in Tampa, Florida, killing five people.

"Poor Country" remark

=================