query stringlengths 13 433 | positive sequencelengths 16 16 | negative sequencelengths 120 120 | cluster int64 0 643 |
|---|---|---|---|
I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet? | [
"Why isn't my refund showing up in my statement?",
"I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me",
"I am still waiting for a refund",
"Would you ... | [
"How long does it take to recieve my new card?",
"I am seeing a direct debit I wasn't aware of.",
"I would like to dispute a payment I didnt make",
"I was just shopping and my payment was declined in a store! It was very embarrassing, what is going on and when will it be fixed?",
"Can i get money back in m... | 518 |
Why am I missing my refund | [
"Can I check my recent refund in my statement?",
"How come my refund hasn't appeared on my statement?",
"I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it... | [
"How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked",
"WHAT IS THE MAIN REASON OF THIS PROBLEM",
"My foreign currency exchange has been applied incorrectly.",
"Please explain why my top-up didn't go through.",
"My tra... | 458 |
Please help me. I am still waiting on a refund. | [
"I'm expecting a refund but it's no where to be seen",
"I still don't have a refund.",
"Help! I keep checking my account, but my refund is not showing. I requested that a seller refund my money a while back, but there is no money showing in my account. What can you do for me?",
"I am missing my refund.",
"D... | [
"I took out some cash from the ATM but it is still showing the transaction is pending.",
"My transfer into my account isn't showing up.",
"My payment for my card is not working",
"I didn't take out money from an ATM but my app statement shows that I did. How can I fix this?",
"Why was my Payment declined",
... | 472 |
I requested a refund but am unable to see it in my account. Why is that? | [
"My refund is still pending",
"I can't see a refund for a return I completed recently.",
"Three months ago I bought a new house for my cat, fluffy. Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week. They said they have sent a refund but it's not there, can you te... | [
"My payment for my card is not working",
"I can't withdraw money",
"I inadvertently completed a transaction on a wrong account.",
"Hi, I'm in progress of purchasing a flat and am trying to make to make a payment. An error is appearing, and I need assistance.",
"Hi, I have withdrawn cash from the ATM on hol... | 458 |
When will my refund come through | [
"Where is my refund? I have been checking my account all day.",
"Why isn't a recent refund on my statement?",
"I am waiting patiently for a week now for the seller to get back to me and there has been no response, could you please help me further with getting my money back. Thank you.",
"My refund is still p... | [
"Where will I get my card?",
"How can I receive money from someone?",
"There is money missing from my account.",
"My cash withdrawal is showing as pending, why?",
"I need to make a transfer from Europe, how many days does this take?",
"It appears that I am being double charged for some items that I have p... | 101 |
Why is my refund not showing up on the statement? | [
"My statement doesn't show that a refund has processed",
"I can't see a refund for a return I completed recently.",
"I bought something and returned it and the money from the return isn't in my account.",
"Why isn't a refund showing on my statement?",
"Can you let me know where my refund money is? I request... | [
"Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.",
"Some cash is showing up in my app that I did not get.",
"I deposited a cheque but the cash hasn't arrive... | 458 |
why cant you just refund me instead of a merchant | [
"I can not find my refund.",
"Did I not get my refund? I don't see it.",
"Do you have any idea on when I will receive my refund? I got my statement and it was not there.",
"Why hasn't my refund appeared on my statement?",
"How do I find the refund on my statement?",
"Why isn't my refund showing up in my s... | [
"What is going on with it saying my card payment was declined?",
"I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?",
"I made a mistake and need to cancel a transfer.",
"Do I pay extra for exchange?",
"Why... | 195 |
Why haven't I received a refund yet? | [
"Why did I not get my refund yet?",
"I am still waiting for a refund",
"I requested a refund and it is missing.",
"Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise.",
"When will I be able to see the refund",
"I have ... | [
"It is listed in my app that I made a payment which I did not actually make",
"How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.",
"I was trying to use my card and it was declined, when I tried to find out what happened I found cas... | 472 |
when will I get my refund? | [
"What is taking so long with my refund?",
"i need a refund from you because the merchant is refusing, can you do that?",
"I asked for a refund last week but nothing has happened yet, can you help me please?",
"Where is the refund on my statement?",
"Hi, As suggested by you, i have asked the seller to initia... | [
"My payment didn't work and the money is in back in my account.",
"What is this charge on my account for a cash withdrawl?",
"My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.",
"Did I do something incorrectly? Where is my top-up?",
"Why didn'... | 101 |
They said I would get a refund but I don't see it on my statement. | [
"I am missing my refund.",
"I can't see my refund on my account",
"I can not find my refund.",
"When can I expect my refund?",
"Can you tell me why a refund I'm owed is not showing on my statement?",
"I returned an item but don't see it on my account?",
"When will I be able to see my refund?",
"Hi I'm... | [
"A transfer has been made in my account that I need to cancel. This was a mistake on my part and I hope we can get this resolved quickly.",
"Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.",
"I see non-received cash in my app.",
"This is very frus... | 584 |
A refund is taking too long. | [
"Why is my refund not visible on my statement?",
"i need a refund from you because the merchant is refusing, can you do that?",
"Why isn't my refund showing up?",
"I was supposed to get a refund but it is not showing up on my card",
"Are the funds I requested from a merchant a few days ago in my account? I ... | [
"how do you determine your exchange rates because one of yours was off when i got cash",
"IM still waiting for my account to update from a cash deposit?",
"How long will my top-up stay pending?",
"Ordered awhile back, what is the ETA in the US?",
"Why is my money gone right when I attempted to top up",
"H... | 369 |
I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money. I don't know what's going on, or why the money is getting into my account--could you please help? | [
"I received a refund, however I cannot see it in my account",
"My refund is not showing up in my account. Where is it?",
"My refund has not yet been credited on my statement",
"It's been a week and I have done everything that I was asked to do and still nothing. I have contacted the seller and have not gotten... | [
"What do I do if I completed a money transfer but the recipient hasn't received it?",
"Why does my account have a pending cash withdrawal?",
"I have a fee and I don't know why",
"How long will it take for my payment to go through?",
"Is there a strict timeline regarding disputing transactions made on my acc... | 518 |
Why isn't my refund showing up in my statement? | [
"My refund isn't showing up on my statement.",
"Can I check my recent refund in my statement?",
"The refund has not appeared in my account",
"Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by yo... | [
"Can I exchange an item for a refund?",
"How come I'm not allowed to transfer funds right now? I just keep getting an error message.",
"I made a card payment, but it has been declined?",
"I have a strange direct debit in my statement",
"My transfer failed, why did that happen?",
"Im trying to top up my ca... | 458 |
I can't see a refund for a return I completed recently. | [
"I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?",
"Why doesn't a return show up im my account from a purchase I made?",
"The refund has not appeared in my account",
"Please help me. I am still waiting o... | [
"I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?",
"I don't see a money transfer yet",
"I added money but my top-up wasn't processed by the app.",
"I already paid to top-up but the funds aren't available yet, where are they?",
"... | 584 |
How come my refund hasn't appeared on my statement? | [
"My statement has not shown my refund.",
"Why is my refund missing from my statement?",
"I returned something to a store but can't see my refund.",
"My refund is not showing.",
"I have received my statement but I do not see my refund, why is that?",
"My refund is still pending",
"i need a refund right... | [
"Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?",
"Why doesn't the card payment work",
"There was a direct debit transaction I have don't think should be there.",
"I tried to buy something... | 458 |
Why am I still waiting for my refund | [
"The refund on my account hasn't shown up",
"Where is my refund? I have been checking my account all day.",
"I'm expecting a refund but it's no where to be seen",
"I can't find my refund. Please help.",
"Please send my refund now.",
"Did I not get my refund? I don't see it.",
"Why hasn't my return clear... | [
"Can you tell me why I can't make any transactions?",
"There has been a payment in the App that has not be done by me.",
"A transfer is pending.",
"For some reason I am unable to preform a transfer to a beneficiary.",
"I transferred some money but it is not here yet",
"This is frustrating, I'm at work an... | 472 |
I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller. | [
"They said I would get a refund but I don't see it on my statement.",
"Why am I still waiting for my refund",
"Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?",
... | [
"Hi! I was wondering if you can help me. I used the city centre ATM to get some cash, but the machine declined my card. My account shows that transaction is still pending. I didn't receive the money, so please cancel that transaction.",
"I made a mistake with a transaction!",
"I don't recognize what this paymen... | 173 |
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