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820f5461_Mineral_ID_Key__2 | [0] Dark-green to Yellow-green, Yellow to Orange-Yellow, Brown, White, even Colorless [1] 3½ [3] PYROMORPHITE (Apatite Group): Pb5(PO4)3Cl [4] Hexagonal [5] usually in barrel- shaped, prismatic hexagonal crystals, may also be spindle- shaped, hollow "hopper crystals"; rarely tabular or pyramidal, crystals may exhibit concentric color or structural zones due to zoned variations in composition [6] 7.04 [7] white streak; difficult to distinguish from mimetite without tests for PO4 vs. AsO4. [2] | sub-vitreous to resinous | [] | Mineral ID_Key | 2 | http://www.rockhounds.com/rockshop/mineral_id/index.html | 22/1438042990177.43_20150728002310-00078-ip-10-236-191-2_668207425_13.json |
820f5461_Mineral_ID_Key__2 | [0] Pale-yellow to Yellowish-brown, Orange-yellow to Orange-red, White to Colorless [1] 3½ to 4 [3] MIMETITE (Apatite Group): Pb5(AsO4)3Cl [4] Hexagonal [5] usually in simple barrel-shaped prismatic crystals, rarely tabular or acicular, may be botryoidal or globular [6] 7.28 [7] Difficult to distinguish from pyromorphite without tests for AsO4 vs. PO4; Named for the fact that it closely mimics pyromorphite [2] | luster sub-vitreous to resinous | [] | Mineral ID_Key | 2 | http://www.rockhounds.com/rockshop/mineral_id/index.html | 22/1438042990177.43_20150728002310-00078-ip-10-236-191-2_668207425_13.json |
820f5461_Mineral_ID_Key__2 | [0] Green to Yellow, Greenish-white, Yellowish-Brown to Brown, rarely other hues [1] 3½ to 4 [3] WAVELLITE: Al3(PO4)2(OH,F)3.5H2O [4] Orthorhombic [5] usually in radiating fibrous aggregates or stellate clusters, as crusts, may be stalactic [6] 2.36 [7] streak white; one perfect and one distinct cleavage, but they are rarely seen, dissolves in cold acids. [2] | vitreous to pearly, sometimes resinous | [] | Mineral ID_Key | 2 | http://www.rockhounds.com/rockshop/mineral_id/index.html | 22/1438042990177.43_20150728002310-00078-ip-10-236-191-2_668207425_13.json |
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22a6ca11____William_Paterson_University__Actual_Outcome__using_metrics | The Department of Recreational Services will provide opportunities for participation in a variety of activities that satisfy the diverse needs of William Paterson University students, faculty, staff and alumni members, and where appropriate, guests, and public participants can become involved. University, Student Development, and Recreational Services Mission Statements [Student Learning Objective] A. Increase opportunities for commuter students to develop sports skills, physical fitness and personal health and wellness through participation in recreational programs and activities. [Program or Activity targeted] Intramural Sports Non-Credit Instructional Programs Friday Night at the Rec [Expected Outcome] By participation in recreational activities, commuter students will be able to: 1) Pursue life-long fitness and leisure-time opportunities. 2) Continue recreational sport skill development. 3) Take the initiative to form an Intramural Sports team. 4) Improve general health and wellness. 5) Reduce stress . [Instrument Utilized] Intramural Sports Utilization Statistics Non-Credit Instructional Program Utilization Statistics Non-Credit Instructional Program Evaluations Friday Night at the Rec Utilization Statistics [Conclusions, Next Steps] Commuter student participation in recreational activities has been marginal in the past. We have made concerted efforts to engage commuter students in a variety of activities, and offered programs at different times of the day. Transportation to & from late night activities remains an issue. (FNR) We continue to work cooperatively with Commuter Services to increase awareness about our programs and services. We need to improve marketing tactics and add participant satisfaction surveys to further document expected outcomes. [Actual Outcome, using metrics] | Results from 2007-2008 IM utilization statistics show an increase in overall Commuter Student participation in Intramural Sport Teams of 13% over 2006-2007. (39% vs. 25.7%) In Non-Credit Instructional Programs, 58% of all Spring 2008 Chi Yoga participants were Commuter Students compared to 38% of all Fall 2007 Chi Yoga participants. (New program) 75% of all respondents took the yoga class to improve fitness, health and relaxation. Only 5.59% of all Friday Night at the Rec participants are commuter students. | [] | Assessment Overview Grid: Recreation Services - William Paterson University | Actual Outcome, using metrics | http://www.wpunj.edu/enrolled/assessment/assessment-plans/plans-2007/recreation.dot | 48/1438042987775.70_20150728002307-00282-ip-10-236-191-2_834437861_0.json |
22a6ca11____William_Paterson_University__Actual_Outcome__using_metrics | The Department of Recreational Services will provide opportunities for participation in a variety of activities that satisfy the diverse needs of William Paterson University students, faculty, staff and alumni members, and where appropriate, guests, and public participants can become involved. University, Student Development, and Recreational Services Mission Statements [Student Learning Objective] B. Increase opportunities in outdoor education to develop environmental awareness, safety and survival skills and experiential learning concepts. [Program or Activity targeted] Hiking Trips [Expected Outcome] By the end of a hiking trip, with proper instructions and materials, participants will be able to: 1) Read a topographical map to locate trails and position on the map and determine the type of terrain to be traversed. 2) Identify trail markers (blaze) and know their significance to safe hiking procedures. 3) Learn personal safety and outdoor first aid skills to be able to respond to an emergency. [Instrument Utilized] Hiking Trip Program Questionnaire Informal observations through trip photos & Rubric [Conclusions, Next Steps] Questionnaires were emailed to participants post-hike. Possibly have paper or PDA assessment tool available immediately after activity. [Actual Outcome, using metrics] | Two responses returned from Questionnaire. Not enough data to analyze. (See example) Assessment results currently being analyzed | [] | Assessment Overview Grid: Recreation Services - William Paterson University | Actual Outcome, using metrics | http://www.wpunj.edu/enrolled/assessment/assessment-plans/plans-2007/recreation.dot | 48/1438042987775.70_20150728002307-00282-ip-10-236-191-2_834437861_0.json |
22a6ca11____William_Paterson_University__Actual_Outcome__using_metrics | The Department of Recreational Services will assist William Paterson University students in developing leadership skills through active involvement in employment opportunities, extracurricular education opportunities, and participation in recreational sports and activities. University, Student Development, and Recreational Services Mission Statements [Student Learning Objective] A. As part of their employment by the Department of Recreational Services, student employees will develop customer service skills. [Program or Activity targeted] In-service Training Programs On-the-job Training [Expected Outcome] 1) By the end of four weeks, with proper training, the student employee will be able to assist a customer within 3-5 seconds without prompting. 2) By the end of four weeks, with proper training, the student employee will be able to prioritize tasks to be able to attend to more than one task at a time, depending on the nature of the task. (ex. Answer phone and swipe an ID, assist fitness participant and reinforce policies & procedures) [Instrument Utilized] Student Employee Self-Assessment Reflection Essay [Conclusions, Next Steps] Re-define expected outcomes and design a more effective instrument to measure specific expected outcomes. Improve in-service training program for all Rec Center Student employees. Increase opportunities for learning new skills and process for job advancement. [Actual Outcome, using metrics] | Initial plans to utilize a rubric or checklist for assessment was put on hold. Data collected does not specifically reflect the expected outcomes. Current yearly performance evaluations were utilized to assess overall job performance that addressed the expected outcomes in a more general format. Students utilized the same tool as a self-assessment with a reflection essay. Criteria that addresses expected outcomes include: Attitude, Courteous & helpful towards others, Understands Job Description, Knowledge of Operations, Knowledge of Clientele, Uses Common Sense, Follows Policies & Procedures, Initiative to fulfill job responsibilities, and Willingness to perform duties beyond job description. | [] | Assessment Overview Grid: Recreation Services - William Paterson University | Actual Outcome, using metrics | http://www.wpunj.edu/enrolled/assessment/assessment-plans/plans-2007/recreation.dot | 48/1438042987775.70_20150728002307-00282-ip-10-236-191-2_834437861_0.json |
22a6ca11____William_Paterson_University__Actual_Outcome__using_metrics | The Department of Recreational Services will assist William Paterson University students in developing leadership skills through active involvement in employment opportunities, extracurricular education opportunities, and participation in recreational sports and activities. University, Student Development, and Recreational Services Mission Statements [Student Learning Objective] B. Recreational Services student employees will develop leadership skills and oral presentation skills by leading facility tours. [Program or Activity targeted] Facility tours (Classes/Individual) In-Service Training Programs On-the-job Training [Expected Outcome] By the end of one semester of employment, Control Desk and Fitness Room student staff will develop the necessary knowledge and skills required to be able to lead an informative facility tour of the Rec Center to prospective individuals and classes when asked, without professional staff supervision or prompting. [Instrument Utilized] Weight/Fitness Employee Pre- and Post-tests Student Employee Self-Assessment Reflection Essay Student Employee Performance Evaluation [Conclusions, Next Steps] Improve in-service training program for all Rec Center Student employees to increase job skills, and knowledge of programs and services. These factors, as well as maturity, greatly impact students’ ability to lead a successful facility tour. Modify assessment tools to include customer satisfaction surveys (Ex. Mystery Shopper). [Actual Outcome, using metrics] | Initial plans to utilize a rubric or checklist for assessment was put on hold. Data collected from the pre & post knowledge tests administered to WR/CV employees was insufficient to draw accurate conclusions due to lack of test/re-test reliability. (The same students were not pre- & post- tested.) The test average for WR/CV Student Supervisors was 92% while the average for all other WR/CV student staff was 72%. In reviewing pre- & post-tests with performance evaluations, 50% of WR/CV student staff lack confidence in their skills and knowledge and need additional training. | [] | Assessment Overview Grid: Recreation Services - William Paterson University | Actual Outcome, using metrics | http://www.wpunj.edu/enrolled/assessment/assessment-plans/plans-2007/recreation.dot | 48/1438042987775.70_20150728002307-00282-ip-10-236-191-2_834437861_0.json |
22a6ca11____William_Paterson_University__Actual_Outcome__using_metrics | The Department of Recreational Services will assist William Paterson University students in developing leadership skills through active involvement in employment opportunities, extracurricular education opportunities, and participation in recreational sports and activities. Department of Recreational Services Mission Statement [Student Learning Objective] C. Through attendance and active participation in NIRSA State, Region I or National Conferences, Recreational Services student employees will 1) gain knowledge of recreational activities and programs, 2) sports officiating skills and 3) improve social networking and interpersonal relationship skills. [Program or Activity targeted] NIRSA Region I Conference NJ State NIRSA Meetings NIRSA National Conference [Expected Outcome] 1) By the end of the conference or meeting, the student will improve networking skills and be more comfortable in social interactions with other students, professionals and vendors. 2) By the end of the conference or meeting, the student will gain knowledge and skills related to various aspects of Recreational Services that interest the student in developing an increased appreciation for the profession as well as preparation for their own career choice. [Instrument Utilized] Pre-conference: Students will identify a list of goals and objectives of what they hope to learn by attending. Post-conference: Students will complete a two-page report of their experience and whether they achieved their expected goals and objectives [Conclusions, Next Steps] Seek creative funding opportunities. [Actual Outcome, using metrics] | This project was not addressed this year due to lack of available funds. | [] | Assessment Overview Grid: Recreation Services - William Paterson University | Actual Outcome, using metrics | http://www.wpunj.edu/enrolled/assessment/assessment-plans/plans-2007/recreation.dot | 48/1438042987775.70_20150728002307-00282-ip-10-236-191-2_834437861_0.json |
22a6ca11____William_Paterson_University__Actual_Outcome__using_metrics | The Department of Recreational Services will assist William Paterson University students in developing leadership skills through active involvement in employment opportunities, extracurricular education opportunities, and participation in recreational sports and activities. University, Student Development, and Recreational Services Mission Statements [Student Learning Objective] D. Through participation in specific recreational activities, students will develop leadership skills of organization, time-management and communication. [Program or Activity targeted] Hiking Trips Intramurals [Expected Outcome] 1) After participating in three (3) or more hiking trips, students will be able to lead a small group of participants on their own, without professional staff supervision. 2) By participating as a member of an Intramural Sports team or “Player Pool”, students will be able to formulate their own teams and the responsibilities of “Captain.” [Instrument Utilized] Informal Observation (Email request) Intramural Sports Team Roster [Conclusions, Next Steps] Implement a Customer Satisfaction Survey for hiking participants and their leaders. Design a formal checklist of skills required for leading hikes or a pre-post test. Review Intramural Sports Utilization Statistics [Actual Outcome, using metrics] | Requests from campus (FYE) and outside groups for a student to lead a hike. Assessment results currently being analyzed | [] | Assessment Overview Grid: Recreation Services - William Paterson University | Actual Outcome, using metrics | http://www.wpunj.edu/enrolled/assessment/assessment-plans/plans-2007/recreation.dot | 48/1438042987775.70_20150728002307-00282-ip-10-236-191-2_834437861_0.json |
22a6ca11____William_Paterson_University__Actual_Outcome__using_metrics | The Department of Recreational Services will cooperate with academic units to provide education opportunities and practical application of skills in a variety of recreational sports activities. University, Student Development, and Recreational Services Mission Statements [Student Learning Objective] A. Through participation in Fitness Assessment opportunities, students in the Department of Exercise & Movement Sciences (majors) will be able to improve practical assessment skills by utilizing Rec Center participants as potential clients. [Program or Activity targeted] Individual Fitness Assessments during Fitness Month (November 2007) & Women’s Health & Fitness Night (March 2008) [Expected Outcome] By the conclusion of the event, the student will be able to readily engage a participant in a physical fitness assessment, administer a battery of tests pre-determined by the faculty member and/or the Recreational Services Fitness Coordinator and accurately record the results on the designated form. [Instrument Utilized] Informal Observations (11/12-16/07, & 2/25-3/11/08) Students will complete a two-page report of their experience and include the results of the physical fitness assessment tests (Completed - November 2007, report attached) [Conclusions, Next Steps] Design a student satisfaction survey and/or skills checklist in conjunction with cooperating faculty member [Actual Outcome, using metrics] | Students were able to synthesize data collected during fitness assessment activity to prepare a research project for PEAC 354 T & M class. | [] | Assessment Overview Grid: Recreation Services - William Paterson University | Actual Outcome, using metrics | http://www.wpunj.edu/enrolled/assessment/assessment-plans/plans-2007/recreation.dot | 48/1438042987775.70_20150728002307-00282-ip-10-236-191-2_834437861_0.json |
fa56253e_lade___Stormlight_Archive_Wiki__Current_Status | [Shardbearer] Dalinar Kholin [Name of Shardblade] Oathbringer [Description] Six feet long from tip to hilt. Long and slightly curved. A handspan wide. Wavelike serrations near the hilt. Curved at the tip like a fisherman's hook.[10] [Current Status] | Hidden in Urithiru | [
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fa56253e_lade___Stormlight_Archive_Wiki__Current_Status | [Shardbearer] Elhokar Kholin [Name of Shardblade] Sunraiser [Description] Long and thin with a large crossguard. Etched up the sides with the ten fundamental glyphs.[10] [Current Status] | With Holder | [
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fa56253e_lade___Stormlight_Archive_Wiki__Current_Status | [Shardbearer] Gavilar Kholin [Name of Shardblade] Firestorm [Description] Six feet long with a design along the blade like burning flames. Silvery metal that gleamed and almost seemed to glow.[1] [Current Status] | Unknown | [
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fa56253e_lade___Stormlight_Archive_Wiki__Current_Status | [Shardbearer] Kaladin [Name of Shardblade] Sylphrena [Description] Kaladin's Shardblade is his bound spren, Sylphrena. She can take any form that Kaladin needs her to assume. In his fight with Szeth, she takes the shape of a sword, shield, spear, halberd, dagger, and warhammer. Anything he wants or needs her to be, she will be.[9] [Current Status] | Alive with Holder | [
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fa56253e_lade___Stormlight_Archive_Wiki__Current_Status | [Shardbearer] Shallan Davar [Name of Shardblade] Pattern [Description] Like Kaladin's, Shallan's Shardblade is the bound spren, Pattern. He does not require any time to come straight to her hand.[9] [Current Status] | Alive with Holder | [
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fa56253e_lade___Stormlight_Archive_Wiki__Current_Status | [Shardbearer] Szeth [Name of Shardblade] Unknown [Description] Long and thin. Edged on both sides. Smaller than most others.[1][11] [Current Status] | With Kaladin at Urithiru | [
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fa56253e_lade___Stormlight_Archive_Wiki__Current_Status | [Shardbearer] Adolin Kholin [Name of Shardblade] Unknown [Description] Blue, one-edged blade. Sharp side is sinuous, rippling like an eel curving up into a point. Opposite side has delicate ridges, with the appearance of crystal formations. Six feet long.[10][5][12][11] [Current Status] | With Holder | [
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fa56253e_lade___Stormlight_Archive_Wiki__Current_Status | [Shardbearer] Helaran (killed by Kaladin) [Name of Shardblade] Unknown [Description] As tall as a man, curved or sinuous, unsharpened side ridged with flowing waves of flame, etchings along the length, gemstone at pommel.[13][14][15] [Current Status] | Held by Amaram | [
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fa56253e_lade___Stormlight_Archive_Wiki__Current_Status | [Shardbearer] Eshonai [Name of Shardblade] Unknown [Description] Wicked and barbed like flames.[16] [Current Status] | Presumed with Holder | [
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fa56253e_lade___Stormlight_Archive_Wiki__Current_Status | [Shardbearer] King of Jah Keved[17] [Name of Shardblade] Unknown [Current Status] | Unknown | [
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fa56253e_lade___Stormlight_Archive_Wiki__Current_Status | [Shardbearer] Shardbearer guard #1 from Jah Keved[18] [Name of Shardblade] Unknown [Current Status] | Unknown | [
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fa56253e_lade___Stormlight_Archive_Wiki__Current_Status | [Shardbearer] Shardbearer guard #2 from Jah Keved[18] [Name of Shardblade] Unknown [Current Status] | Unknown | [
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fa56253e_lade___Stormlight_Archive_Wiki__Current_Status | [Shardbearer] Moash [Name of Shardblade] Unknown [Current Status] | With holder | [
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24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Start playing the timeline or Animation panel [Windows] Spacebar [Mac OS] | Spacebar | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Switch between timecode and frame numbers (current time view) [Windows] Alt + click the current-time display in the upper-left corner of the timeline. [Mac OS] | Option + click the current-time display in the upper-left corner of the timeline. | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Expand and collapse list of layers [Windows] Alt + click [Mac OS] | Option + click on list triangles | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Jump to the next/previous whole second in timeline [Windows] Hold down the Shift key when clicking the Next/Previous Frame buttons (on either side of the Play button). [Mac OS] | Hold down the Shift key when clicking the Next/Previous Frame buttons (on either side of the Play button) | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Increase playback speed [Windows] Hold down the Shift key while dragging the current time. [Mac OS] | Hold down the Shift key while dragging the current time. | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Decrease playback speed [Windows] Hold down the Control key while dragging the current time. [Mac OS] | Hold down the Command key while dragging the current time. | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Snap an object (keyframe, the current time, layer in point, and so on) to the nearest object in timeline [Windows] Shift-drag [Mac OS] | Shift-drag | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Scale (evenly distribute to condensed or extended length) a selected group of multiple keyframes [Windows] Alt-drag (first or last keyframe in the selection) [Mac OS] | Option-drag (first or last keyframe in the group) | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Back one frame [Windows] Left Arrow or Page Up [Mac OS] | Left Arrow or Page Up | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Forward one frame [Windows] Right Arrow or Page Down [Mac OS] | Right Arrow or Page Down | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Back ten frames [Windows] Shift + Left Arrow or Shift + Page Up [Mac OS] | Shift + Left Arrow or Shift Page Up | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Forward ten frames [Windows] Shift + Right Arrow or Shift + Page Down [Mac OS] | Shift + Right Arrow or Shift + Page Down | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Move to the beginning of the timeline [Windows] Home [Mac OS] | Home | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Move to the end of the timeline [Windows] End [Mac OS] | End | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Move to the beginning of the work area [Windows] Shift + Home [Mac OS] | Shift + Home | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Move to the end of the work area [Windows] Shift + End [Mac OS] | Shift + End | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Move to In point of the current layer [Windows] Up Arrow [Mac OS] | Up Arrow | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Move to the Out point of the current layer [Windows] Down Arrow [Mac OS] | Down Arrow | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Back 1 second [Windows] Shift + Up Arrow [Mac OS] | Shift + Up Arrow | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Foward 1 second [Windows] Shift + Down Arrow [Mac OS] | Shift + Down Arrow | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
24f51643_oard_Shortcuts___phototips_biz__Mac_OS | [Result] Return a rotated document to its original orientation [Windows] Esc [Mac OS] | Esc | [] | Photoshop Keyboard Shortcuts ~ phototips.biz | Mac OS | http://www.phototips.biz/2013/02/photoshop-keyboard-shortcuts.html | 36/1438042989443.69_20150728002309-00289-ip-10-236-191-2_651435918_22.json |
d93a5a4d_Information___Moorpark_College__General_UC | [Links] www.ucop.edu/pathways [General UC] | University of California | [] | UC and CSU Transfer Information | Moorpark College | General UC | http://www.moorparkcollege.edu/departments/student-services/transfer-center/uc-and-csu-transfer-information | 36/1438042989443.69_20150728002309-00042-ip-10-236-191-2_585535214_0.json |
d93a5a4d_Information___Moorpark_College__General_UC | [Links] www.universityofcalifornia.edu/admissions/undergrad_adm/paths_to_adm/transfer.html [General UC] | Admission Application Information | [] | UC and CSU Transfer Information | Moorpark College | General UC | http://www.moorparkcollege.edu/departments/student-services/transfer-center/uc-and-csu-transfer-information | 36/1438042989443.69_20150728002309-00042-ip-10-236-191-2_585535214_0.json |
d93a5a4d_Information___Moorpark_College__General_UC | [Links] www.ucop.edu/pathways/appctr.html [General UC] | Electronic Application | [] | UC and CSU Transfer Information | Moorpark College | General UC | http://www.moorparkcollege.edu/departments/student-services/transfer-center/uc-and-csu-transfer-information | 36/1438042989443.69_20150728002309-00042-ip-10-236-191-2_585535214_0.json |
d93a5a4d_Information___Moorpark_College__General_UC | [Links] www.ucop.edu/pathways/calnotes [General UC] | University of California's Notes Online | [] | UC and CSU Transfer Information | Moorpark College | General UC | http://www.moorparkcollege.edu/departments/student-services/transfer-center/uc-and-csu-transfer-information | 36/1438042989443.69_20150728002309-00042-ip-10-236-191-2_585535214_0.json |
d93a5a4d_Information___Moorpark_College__General_UC | [Links] www.universityofcalifornia.edu/admissions/payingforuc/fin_aid.html [General UC] | Financial Aid Information | [] | UC and CSU Transfer Information | Moorpark College | General UC | http://www.moorparkcollege.edu/departments/student-services/transfer-center/uc-and-csu-transfer-information | 36/1438042989443.69_20150728002309-00042-ip-10-236-191-2_585535214_0.json |
d93a5a4d_Information___Moorpark_College__General_UC | [Links] www.ucop.edu/sas/ets/index.htm [General UC] | Ensuring Transfer Success Notes | [] | UC and CSU Transfer Information | Moorpark College | General UC | http://www.moorparkcollege.edu/departments/student-services/transfer-center/uc-and-csu-transfer-information | 36/1438042989443.69_20150728002309-00042-ip-10-236-191-2_585535214_0.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Mon, July 20, 2015 [Rating] -1 [Service] cable [Location] Richmond Hill, ON [ISP Response/Comment] Sorry about this. Could you pls just send your account information to our customer relation jack.don@ciktel.com, we will investigate for what happened and waive the late payment charge for you. Actually I think our customer service is pretty good, usually in such case if customer said payment has been made, we will first activate customer service then verify payment and even there is late payment fee, we always waive for first time. So please contact our customer relation tomorrow and we will fix for you. Thank you for using our service. Jordan CEO [Comment] | I'm very unhappy with CIK customer service. On 9/11/2014 I prepaid CIK $756.90 for 1 year of 30M unlimited Internet service with home phone and IPTV as bundle for free, Next day 9/12/2014, I decided to upgrade to 60M and paid CIK 135.60 for the difference. Everything works fine but on the 10 months, I received late payment of 29.42 notice from CIK. Although I've called customer service twice and asked for the explanation of late payment but every time they told me to wait, the phone line was dropped. I wrote to CIK twice and got email from customer care on 7/10/2015 as follow "Plz be advised that you paid us enough money. It may be the system bug. Plz kindly wait for our reply, we will confirm it ASAP.". To my big surprise, I've received a final notice today and CIK cutoff my Home phone service. When I escalate to customer service again, they refuse to resume my home phone service until account department verify all payments again. It's been two weeks with CIK customer service, I think I have no choice but bring my case to Consumer Council for complain. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Sun, July 19, 2015 [Rating] 0 [Service] cable [Location] North Vancouver, BC [ISP Response/Comment] sorry to hear you have issue. Not sure what exactly DNS issue you have now with the CCM2000A wireless modem. We also have another wired modem to switch for you if you need. you can send you trouble ticket to Jack.don@ciktel.com and we will investigate for you and decide quick solution. Please be aware recently there is about 8-10 days delay in switch modem with Shaw network now. But we should be able to provide your solution within 24 hours. Thank you very much for using our service. Jordan CEO [Comment] | I have been with CIK for almost a year now and most of the time the gateway I bought from them which is the Coship CCM2000A works fine and required a hard reboot once in a while. But now I have been experiencing DNS server problems for almost a month and counting. the issues started in June and it is still ongoing. Contacting the Tech support is painful, since all they say is to wait and since they are using Shaw lines, they have to deal with Shaw. I wanted to post a positive review after a year, but it seems I just lucked out for a while. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Fri, June 19, 2015 [Rating] 1 [Service] cable [Location] Beaconsfield, QC [ISP Response/Comment] Thank you very much for support. Actually we have many happy customers similar to us, but majority of happy customers keep quiet -:). So when we have more customers, we have more complaints, but we are always trying our best to help our customers who are using our service or want to use our service. Thank you again for supporting us. Jordan CEO. [Comment] | I am quite happy CikTelecom customer (30/10 package). I see CIK is constantly working on network upgrade and it satisfies me as well. Yes, their network sometimes up and down, but, as I believe, there is no perfect Cable ISP in Quebec. My previous ISP customer service was really bad and quality of connection was not better then in CIK, so I left them. With CIK you can speak and they hear you. I like it. What could be improved: yes, at rush hours download speed is going slightly down, up to 25MB/s, which is quite tolerable, I can�t complain about it. However I will suggest CIK to pay more attention to their DNS servers. Because this, I was pushed to switch to OpenDNS for faster response. Thank you CIK | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Tue, June 02, 2015 [Rating] -1 [Location] Richmond, BC [ISP Response/Comment] sorry to hear you have some issue. Usually we are fixing issues within 24-48 hours for most of issues. If you don't want to call customer service, could you pls provide your ticket number or account information to our customer relation department jack.don@ciktel.com. We will check for you quickly for the issue, also I would like to ask you to post the response from us here after removing your private information. Thank you very much. Jordan CEO [Comment] | 90% of the time, the internet is completely unusable. How can you treat your customers like this? And don't ask me to call your shitty customer service - I HAD TO CALL THEM TOO MANY TIMES ALREADY. I can't understand a word they say anyway, with their heavy accents. In the past year, ever since my family started using your service, there has always been one problem or another. You only have customers because your "low price" fools people who don't know better. I'm sad that my family had the misfortune of running into your unethical, incompetent company. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Tue, May 26, 2015 [Rating] -1 [Service] cable [Location] Richmond Hill, ON [ISP Response/Comment] Sorry to hear you have issue, pls send your ticket number to jack.don@ciktel.com. and we will let you know why you have this issue and how it will be fixed. You can post what we found out for you here if you like. We have over 100,000 customers, and most of time we spent are helping customers on troubleshooting issues similar to you have. I will check with our customer relation tomorrow if he received email from you or not. Jordan CEO. [Comment] | BEST INTERNET IN THE WORLD! Get this if: 1) You love your money 2) You hate internet 3) You hate your life 4) Want to punish your kid(s) for staying on their computer(s) all day Ordered 25/2, and get 0.06/2! Highly recommended if you need to satisfy the 4 points above. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Tue, May 19, 2015 [Rating] -1 [Service] cable [Location] Markham, ON [ISP Response/Comment] sorry to hear you have some issue, could you pls send your ticket number to our customer relation team jack.don@ciktel.com to check for you? As our network national wide are pretty now and very few customers are complaining of speed, so we would need to investigate your case. Don't worry, we will fix it for you quickly or tell you if it is not our network issue. Thank you very much for using our service. Jordan CEO [Comment] | CIK is not providing the advertised internet download speed (at least for my case). In the past i've been having a lot of trouble with their internet. I am not a customer that complains but it has been unbearable to the point where a simple google page will take 1 minute to load. There is absolutely nothing that i could do. We have tried calling their customer service, and all they do is to ask you to check your internet speed at speedtest.net. I'm writing this using my phone's data plan right now as the internet is slow to none at the moment. (Everyday especially from 8pm to 12pm, you could basically not do anything with CIK's internet service). I've stumbled across this canadianISP page in search of other better provider. It is worth it to pay a little more for a much much better service. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Sun, May 17, 2015 [Rating] -1 [Service] dsl [Location] Toronto, ON [ISP Response/Comment] Sorry to hear you have issue, I just checked with our customer relation manager Jack Don and he is not realizing there is any customer complaining recently. Usually we fix all customer issues or having solution within 24-48 hours. Could you pls post what you got from Don so that I can take a look or you can just send your ticket number to Jack.don@ciktel.com we will investigate again right away. Normally if customer issue for FTTN or Cable can not be fixed, we will switch customer to the other free of charge, but if we believe the conversion would not fix the issue, customer can select to pay for switch or not. So we have to investigate for you what is exactly the issue. Thank you very much. Jordan [Comment] | I was their customer, however, when my internet service was interrupted for 2 weeks, 2 weeks no internet service, though they promise will switch me to cable internet once its ready but I can't wait, so I have no choice but moved to another ISP, they then charge me one month fee without compensate for my lost 2 weeks had no service for breaking their contract, I called them many times and finally brough this to BBB, their service manager Don as expected denied their fault. feel so bad. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Fri, April 17, 2015 [Rating] -1 [Location] Toronto, ON [ISP Response/Comment] Sorry to hear you have some issue. if you have problem, pls contact our 7x 24 tech support to find out why you have only 0.24M download speed. It would not help you anything for you spend 15 min to reach this web site to post this while it will take you just 1 min to call our support or email to support.cik@ciktel.com or by online chat. Jordan CEO [Comment] | I didn't even know 0.24 Mbps download speed was possible until using CIK's service. Absolutely horrid. I don't understand why this is happening. Seriously, wtf is 0.24 Mbps download speed. I didn't pay 40 bucks to watch just my homepage to load. I've never seen service like this ever before. Ya sure 10/10 bizarre factor. -20/10 service. P.S. It took me literally over 15 mins to come onto this site. Another 3 to open the review page. And another 6 typing this thing out. CIK is a time waster. Learn from my mistake of joining CIK. DON'T JOIN. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Tue, April 14, 2015 [Rating] -1 [Service] cable [Location] Brampton, ON [ISP Response/Comment] Sorry to hear you have some issue, could you pls contact our customer relation department jack.don@ciktel.com so that we can investigate this? We had a short time period of network slow yesterday night between 9:40pm to 10:40pm March 13 due to one of servers having issue in Rogers network caused slow speed, tonight we have identified the issue from 8:20pm to 10:00pm. If your slow speed is not during the above period, I would recommend you contact our tech support to investigate why. Jordan CEO [Comment] | The internet service provider is really bad. It's bad to the point where you can't even use the internet from 5PM - 12AM during the prime time. I am currently paying for the 60/10, but speedtest.net would say I am getting 33, but during peak hours it ranges from 2mb to 30mb download. Everything becomes unusable at the point, I can't wait to switch ISP's, I would never recommend this ISP to anyone. To be honest phone line internet might be better than this, I feel like throwing up thinking about the internet provider. I would give the provider a 2/10, cause when it works that's great, but there's no telling when you'll get throttled, guess I'll have to go back on my computer at midnight to use the internet. Please no matter what you do or what they say, DO NOT SIGN UP FOR CIK | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Sat, April 11, 2015 [Rating] -1 [Service] cable [Location] Richmond Hill, ON [ISP Response/Comment] If you are our current customers, I would suggest you contact our customer relation jack.don@ciktel.com and allow them to post your information here. Customers are smart, more and more customers joining us due to our cheaper price and good service. (Did you see any other ISPs in Canada who provides 30 days warranty?) CIK is the only one as we are confident for our service. So if you don't mind, please contact us so that we can investigate for you. Jordan CEO. [Comment] | This ISP is absolutely horrible. Once you are in the top 10% of internet usage, they limit your internet speed and they randomly drop packets for the NEXT 7 DAYS. You can easily reach the top 10% by just simply watching a few movies in one day, or downloading something like an OS image. You get what you pay for. There is a reason for their low price tag. I hope this can be a warning to everyone here, so you don't have to suffer what I am going through. (I am using the internet from the library because my internet went down) | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Thu, April 02, 2015 [Rating] -1 [ISP Response/Comment] I apologize for the problem you have, could you pls just contact our customer relation department jack.don@ciktel.com with your account information or if you have a ticket number, we will look at your issue immediately and see how to solve it quickly. We can not avoid all customers internet fault free but whenever there is issue, we always try to get it fixed quickly as we can, but sometimes, there is wiring related it might take longer to troubleshooting from modem, wiring to CO. Jordan CEO [Comment] | It was a beautiful July 2014 when I had received news that my beloved contract with "Rogers" was coming to an end. As my household was using more bandwidth now, I thought an unlimited bandwidth option was in order. Lo and behold! Written gloriously in a newspaper was an ad for unlimited internet/phone service/and cable tv for 39.99 a month. It seemed too good to be true. Picture all the porn I can download! We quickly called them up to ask more about the promotion and through mystical confusion powers, they claimed that they can give us a better offer of 30 dollars/month if we sign up for this second! Stupidly, we succumb to their seduction and set an installation date. As the day arrived, we waited anxiously for the technician who was suppose to show up (10am-5pm). Our spirits high, at exactly 4:55 pm a "Bell" vehicle showed up. The Bell technician came inside and took a look at the modem they had sent us and declared "Hear ye, CIK failed to send everything needed for installation", and with a poof, he disappeared never to be seen again. Being starved for internet, we were naturally really peeved. I called customer support to ask about the issue and was rewarded with, a polite gentlemen at what sounded to be an office party! How fun it was that I could hear everyone except for him! Frustrated, I asked to cancel the subscription as there was a 30 day trial period, the gentleman put me on hold where he promptly hung up on me. Aghast, I tried again and asked to speak to a manager, and with extreme professionalism, they hung up on me again. That day, at 11 p.m a technician called my house and instructed me over the phone on how to install the internet. What a rush that was! How empowering was it to be able to install my own internet, even though I paid the installation fee to have a "professional" come by to do it. One month later, I am highly pleased that my internet connection would lagged at 10 pm till 9 am! It makes playing League of Legends so much more challenging and in the future, would make me a better player!:) Today, my internet has ceased working. The modem light is is flashing but unfortunately, not the internet light. Excited that CIK telecom gave me this opportunity to talk to them again, I called them about this problem, only to be informed that it was my wall jack that was the issue. Confused about how my wall jack had been working for the past month and suddenly stopped was beyond m, they are obviously the professionals. I tried plugging it into all of the other wall jacks to no avail. Disheartened, I bought the modem to their customer service location where I witnessed seventy satisfied customer demanding a cancellation on their service. I was numbered 73 and while waiting, witnessing number 72 leaving with a brand new modem. When it was my turn to visit the party loving professionals at the office, I was informed that my modem had no problems, but as I had press "reset" on it, I had wiped all of the memory from it and they had to input it back it. As they still insisted that it was my wall jack that was the problem, they honorably avoided answering my question about why my wall jack worked for a month and would suddenly stop today! Here I am, at a library, patiently waiting for a technician that they promise will definitely come on Thursday. Are you someone who thinking gaming is too easy? Why not add a little lag to spice it up for you? I recommend this company for everyone who has a little masochist inside them. It will hurt so good! Rating from reddit | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Tue, March 31, 2015 [Rating] -1 [Service] cable [Location] Kitchener, ON [ISP Response/Comment] I doubt if you have ever using our service. We have 3 different plans: usage based plan, normal user with unlimited plan, and VIP unlimited plans. You just need to select a right plan to fit your usage. What you mentioned I'm not even heard about myself: deny connections on non-http ports, dropping packets.. Is this what you are guessing? You may contact our customer relation department Jack.don@ciktel.com with your account information and they will help you in selecting plans. I will keep eyes with them to post what we find you here. Jordan CEO. [Comment] | This ISP is absolutely terrible. Their "unlimited" plan is not, they apply traffic shaping to your connection if you use 3GB/day during peak hours (which basically means if you watch one movie a night on Netflix or a couple TV shows you're screwed). This traffic management isn't any regular ol' slowdown either, they actively deny connections on non-HTTP ports, they drop packets like crazy so online gaming becomes unplayable, and this "policy" applies to you for over a week after you stop the "excessive" peak usage. Yeah, watching a movie at night is excessive! | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Sat, March 28, 2015 [Rating] Comment [ISP Response/Comment] over 120,000 family in Canada using our service or close to half millions people using our service. We just try our best. Jordan [Comment] | "The service is good" HA What a joke. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Fri, March 27, 2015 [Rating] 1 [Service] cable [Location] Toronto, ON [ISP Response/Comment] thank you very much for the support. Jordan CEO [Comment] | cheapest price in Toronto and the service good | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Tue, March 24, 2015 [Rating] -1 [Location] Toronto, ON [ISP Response/Comment] Sorry to hear you had some issue, but from my understanding you have some high ping time, that usually related to end user side issue (huge downloading, equipment etc). usually in such case if we are not able to identify the issue after customer tried everything, we simply send a field support and issue solved quickly. As you mentioned our customer relation department did help you, but if you still some issue, why not contact jack.don@ciktel.com again if it is happening again. It is stable for 3 weeks then happen again. it doesn't make sense to me. Anyway, if you need us to investigate, you can send email to jack.don@ciktel.com and if you permit, we can post all investigation result here. Otherwise if you have cancelled our service, I'm not sure what else we can do for you. So I would suggest before any of customers if issue can not be solved over 24 hours, just contact our customer relation department, we will act as fast as we can. Because after cancellation, really I don't know what we can do to help you. Jordan CEO [Comment] | I called the customer service number about a month ago to fix an issue I was having. I had some crazy ping problems for absolutely no reason. I caught one of these crazy ping lags and went to google to search for a wifi speed tester. I found out I was only receiving about 1.8Mbps download and 0.60Mbps upload. Once I reached customer service, an asian lady picked up. From my understanding, she didn't speak english fluently which is fine with me. I asked if they had anyone else who could speak english better since all she was telling me to do was to unplug and replug. She transfers the call. I wait about 5-10 mins without an answer so I hung up. The day after that I called again but this time it was a man. He however spoke english fluently but did not fix my issue. I explained to him over and over for 15 mins that unplugging and replugging my modem did not and will not fix my problem. He than had the audacity to say the problem was all on my end and CIK had nothing to do with it. Furious, I hung up. I than checked Canadian ISP for reviews and such at a local McDonalds. I was unable to access the internet at home. As I read through all these comments and reviews, I see the CEO Jordan advising to contact their customer relation Jack Don. Messaging Jack was horrid because I always had to go to a local place with free wifi to speak with Jack. But with a glimpse of hope that my wifi would work again, I did so and he did fix my problem by sending in a technician. No joke, he literally just fiddled with the modem but at the end of the day, the wifi was up and running. The Wifi remained well and stable for about 3 weeks or so but than the problem came back. Massive lag spikes in games, download speed and upload speed loss, youtube videos not rendering, I could go on for ages. I don't want to go through any of this anymore. I recently cancelled my services with CIK. To anyone reading this and wanting to use CIK as your ISP, please don't. Don't waste your time and your money with this company. It does not give the requested services that you would like. Customer service 0/10 Jack Don 8/10 (the only person who actually helped) CIK 1/10 (1 because of Jack and that's it) | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Tue, March 17, 2015 [Rating] -1 [Service] cable [Location] BC [ISP Response/Comment] Sorry about this. Could you pls contact our customer relation Jack.don@ciktel.com so that we can investigate for you. I believe your issue seems like related to most common disconnection in error in west coast area, which we would need about 48 hours to get it solved with Shaw. There is some procedure issue as I understand right now all customers prefer to get issue solved right away, but we depends on third party Cableco/Teleco repair time. So if it is not late, pls contact our customer relation department, we will investigate for you. Thank you very much. Jordan CEO. [Comment] | Data loss and unstable connection during 30-day warranty period. Technical support asked me to bring my brand new purchased modem to CIK store for firmware upgrade, because the modem firmware cannot be updated online. Right on the 30th day when the warranty ended, internet disconnected completely for 2 days. During these 2 days, I called 3 phone numbers shown on the modem numerous times, but none of them answered the phone. I went to CIK store which shall be open at 10:30am, but I waited before leaving until 10:40am, the store still closed. I thought CIK went bankrupt at that moment. After 2 days, the connection came back. But I can only use 1 or 2 devices in my home at the same time. Diagnostic message showed on the unconnected device as DNS failure. I feel sorry for their technical support and customer service staffs, because they cannot solve the problem which is actually the company�s policy. I canceled CIK service right away, as I know my argument will not change their policy anyway. The price I paid was $108 for modem/2-month service fee $66 (average 87/month). I regretted that with this payment I could have enjoyed much better service from any other ISP. Farewell, CIK. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Mon, March 16, 2015 [Rating] Comment [Location] toronto , ON [ISP Response/Comment] I apologize if what I wrote offend you. I just want to let everybody know, we will help each of our customers as much as we can. So if you have any issue, I would suggest you just contact our customer relation jack.don@ciktel.com and let me know the result. Back and forth here would not help any real customer any issue. That is what I believe. My concept is: all real customers want to get issue solved with our help, not just fight for nothing-:). If you do not want to contact our customer relation to help you, and also you do not trust us to provide personal issue, not sure how we can help you. Jordan [Comment] | I really do not appreciate the language you use in your comments and how you try to explain or provide explanations to me that is not relevant. I was simply explaining to you why I used the "March 2" date and you decided to tell me why people's information is kept confidential. I UNDERSTAND the reason. Please read what I am saying clearly before responding irrationally. "real" or "fake" customers- at the end of the day you should acknowledge everyone the same because in this world it is based on word of mouth. and lastly but very sadly, I am still dealing with your customer service team. thank you for nothing. and you will not be able to find my case if you try, so please don't even. I dont trust your company at all to review my personal information. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Mon, March 16, 2015 [Rating] Comment [Location] ON [Comment] | not fighting, just want to express my feelings about your company towards the society. never needed your response nor care. :D :D :D :D :D :D :D THANNNKKSSSSS! | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Sun, March 15, 2015 [Rating] Comment [Service] dsl [Location] toronto, ON [ISP Response/Comment] -:). Actually, many people they do not want to expose their personal information on the net to avoid legal issue or trouble. That is the freedom of internet, you can expose your idea free over internet, however as we have some many negative comments over internet, we conducted investigation about 1-2 years ago and we found out many of them are not real customers, they are faked. The reason customers they want to solve issue, fake customers they just complain or saying dirty words toward us. Therefore from that time we realized it is not worth of spending time on internet to response those fake comments, instead we should focus on improving our service/quality, that is why we set up our customer relation department to provide escalation to real customers who need help. And we found out it is very useful. Fake customers they would not contact our escalation team for sure, but real customers they would as they need help to solve issue -:). this is our way to protect our reputation. I would recommend any real customers after contact our customer relation and if issue not solved, can share the experience here and see if we are doing something wrong or not fair. Thanks for the explanation, anyway, I would suggest any real customers to contact our escalation team Jack.don@ciktel.com for issues if can not be solved by our 7x 24 support. Jordan CEO [Comment] | oh dearest jordan, i am only providing a suggestion or comment as stated. i did not say they cancelled on march 2nd. I was referring march 2nd as their name as this comment doesnt provide any personal information. while trying to provide feedback to myself, maybe you should provide feedback to the customer still existing instead. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Fri, March 13, 2015 [Rating] Comment [Service] dsl [Location] toronto, ON [ISP Response/Comment] How do you know the person made comment on March 2nd would be cancelling our service? As far as I heard, recently almost all of our customers are very happy with our service as recently we have made big improvement in network/hardware/TV/customer service. You have your choice to select other company, but I'm happy as many our customers are supporting us. We had difficulty time in past several months in network improvement, but now all over. Our customers are enjoying our cheaper price and better service. I don't think cancellation is hard with us. We do have slower refund due to some procedure issue we need 4-6 weeks to get refund done as we need to go through 1 billing cycle. Otherwise it is simple as clear. I don't think other ISPs have such 30 days warranty policy as CIK. I guess you are expecting too much. Anyway as I mentioned, it is your choice to select your ISP, every customer has own right, if they believe CIK is not good, they will leave. All consumers are smart in Canada. Jordan CEO [Comment] | To the person who comment on march 2nd, i suggest you to cancel and get as much money back as possible. You probably wont get full refund but it's better than having to experience their service the full way. I've been in your shoe and i cancelled with them and moved to rogers. let me assure you, the cancelling process was terrible. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Mon, March 02, 2015 [Rating] -1 [Service] drydsl [Location] Mississauga, ON [Comment] | Alright so I'm supposed to be getting a technician coming in to install my service. They gave me a date which was friday febuary 27th 2015. I stayed home all day waiting and waiting and waiting. I called in asking about this technician coming in only to hear that its been rescheduled to monday(today). I'm like why did you reschedule without my notice? They said someone changed the day to come in. Alright so now monday where im expecting a technician to come in from 5-9 PM. its 6pm so i gave them a call to make sure that someone is in fact coming. Their answer? its been changed AGAIN without my knowledge. The activation date for the internet service was on the 19th of febuary. its been 2 WEEKS already and a technician has not come yet? And when they were supposed to come, they reschedule? Today i called and they said to wait until tomorrow to get an actual date and time. 2 minutes later im on the online chat talking about this problem and the guy says theyre coming on the 5th of march. So WHICH IS IT? Do i call tomorrow to get an answer? OR do i take the online guys answer and wait until the 5th? I've stayed home 2 full days already waiting. Now i've got to wait another day? CIK, do you think i have all the time to wait? do you think i have 3/7 days free where im just sitting around? Should i just end my service now since theres a 30-day warranty before they keep rescheduling and rescheduling past the 30 day mark? | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Fri, February 27, 2015 [Rating] -1 [Service] cable [Location] Mississauga, ON [ISP Response/Comment] First thank you very much in supporting us in the past and let me explain to you what happened in our Rogers network. Our old customers using 18M, 25M unlimited cable internet were charged at 39.99$+tax from day one since 2011, there is no price change at all, even Rogers increased the bandwidth charge in 2013 40%. From October of 2014, we found out it doesn't matter how much capacity we added to network, we can not bring out network back to normal, as always have rush hour speed at night. From October to today, we increased total around 14GB capacity, monthly cost increased 200,000 per month to finally bring our network back to normal from Feb 20,2015. This is the real reason why we are increasing the price to those Rogers legacy customers, also new speed of unlimited 30M we also increased price to 49.99$ first year and 2nd year 54.99$. Without this price increase, we can not even afford to maintain our network in normal status. this is the reason of price increase. Even after this increase, our price is still the lowest in the market. For the old customers to upgrade the network, we always give the 2nd year price, not the promotion price. Because the first year actually we are giving big discount and we are actually losing money for the first year and hope we can make little money from 2nd year and all of our customers were new customers with promotion for the first year, we can not keep giving promotion price every year. As a company, CIK got a lot of customers because of our cheapest price, but we also need small profit to help the company running. So hope you can understand. If you have anything frustrating you and if we could help, you can contact our customer relation jack.don@ciktel.com. We do care every of our customers as 1st priority, we do not care those not even want to be our customers. It may be a new idea for you but we are too busy so we would rather spend time to help and communicate with our existing customers with 1st priority instead of spending times on trying to maintain good reputation. Actually about 1/3 of our new customers are from Referral. And our current support can only handle new about 3000-5000 new customers per month. Anyway, please feel free to contact us if you have any concern/questions if normal customer service/tech support can not help you. Thank you very much for using our service. Jordan CEO [Comment] | Just before writing this comment, I noticed that their CEO said in one of his responses below that they only want to help REAL customers. As it�s my first time to learn this concept from a business man of classifying some of their customers as REAL ones, (does it suggest others as FAKE ones, even they all are actually paying them every month?), I suspect that I may NOT be regarded as a real customer by his standard, even with the fact that I have been with them for almost three years. The reason of my suspicion is very simple: I just never got any REAL help (sorry for borrowing the CEO�s word without his consent in advance) from their �customer service�, no matter whatever kind of problems I met during the past three years. In the three years, although instable network connection and fluctuate network speed annoyed me frequently, I�s been keeping with them based on a simple hope that they would grow better and a basic thought of avoiding troubles of changing ISP. But one of their recent policies crushed this hope and made my mind to leave finally: they decided to increase the price for old customers while continue the promotion of attracting new customers (the existing customer are not even allowed to upgrade their network using the promotion price!). Here, again, I learnt another new business logic: getting new customers is more important than retaining existing customers. However, it failed to convince me that a service provider with such �new� logic will be able to provide good services in long run. Normally I rarely comment, but I�m doing so here just because I�d like to remind others to think carefully prior to selecting an ISP due to that, if you finally have to leave them in future, waiting for you would be very painful process, which I�m unfortunately experiencing right now. As I�m seriously evaluating alternatives to settle my issue with them, I don�t want to articulate my suffering here but just to share the lessons I learnt: Never to be fooled by promotions, long term quality and services are what you need to look for! | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Thu, February 26, 2015 [Rating] Comment [Location] toronto, ON [ISP Response/Comment] Actually if you are not our customer and never used our service, it is hard to comment on our service. My question is: if your parent is or was our customer, if you are running any issue, why not contact our company directly and we have a good customer relation team who are highly responsible to all our of our customers issues. I don't see any bad complaining here would hep you anything and there is no way I can comment or help you anything here or explain company policy/issues. Most of customer issues are case by case. So if you really need help and if can not be solved via customer service, I would recommend you contacting our customer relation jack.don@ciktel.com. I checked with them today and I don't think they get any case seems related to you. Jordan CEO. [Comment] | i`m not the one that needs help, your company and their HIGHLY KNOWLEDGEABLE employees do. last night my mom had a run around with your employees and getting hung up on only to find out that our lines were not cancelled properly... especially when she DOUBLE checked and was informed it was cancelled 2 days ago. ohh please give me more excuse, i honestly have the time in the world to be amused with your feedback. so now you`re onto the 30 day warranty excuse? well... maybe there arent any isp offering that BUT maybe they don`t need to give customers that option because they have full faith that customers will not want to back out. besides your company doesn`t give a full refund, there are some discretions. IN ADDITION, i`ll provide a definite answer when and if we do receive our money back. are you saying I am complaining? - i already took action upon this issue, i am solely expressing my feedback in regards to current and past experiences with your company. I am doing my due diligence as a civilian to acknowledge my fellow customers of your company. like you have stated - consumers are smart. based on these comments provided, it is their decision on what they will take upon this knowledge. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Thu, February 26, 2015 [Rating] Comment [Location] toronto, ON [ISP Response/Comment] pls email your ticket number or account ID/order ID etc whatever you have to Jack.don@ciktel.com. They will assign to different managers according to the language on profile. There is no direct number and usually we process/solve customer issue within 24 hours. Cheer. Jordan [Comment] | please choose your words wisely as this is on the web... i am not complaining, i am simply commenting. and as long as you still have our money and havent given it back I am a customer and is still experiencing your poor service. "we have a good customer relation team who are highly responsible to all our of our customers issues"... please come again, i dont think i am reading this statement correctly. when my mom asked for some assistance, she actually received a "i dont know answer" and we got passed back and forth from the english department to a second language department because no one wanted show some ownership and actually help us. if you actually want to help, please provide a direct number to "customer relation" because the only number that`s available to consumers to call with regards to our problems is what got to these comments. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Wed, February 25, 2015 [Rating] -1 [Location] TORONTO, ON [ISP Response/Comment] sorry to you have some issue, could you pls contact our customer relation department Jack.don@ciktel.com for your issue and they will look at it and see how to help you. BTW, in Canada, is there any ISP like CIK to provide your 30 days warranty? I believe we can not make 100% of our customer happy, but I'm pretty sure majority of customers staying with us are happy. Consumers are smart, we can not fool customers and force customers to stay with us by contract. If you like to be our customers, we would try our best to support you. I don't think just complaining would solve any issue. There is no company is perfect in the world, especially a fast growing company like us. What I can only say, we are always trying our best to improve our service/management/support and support those customers who want to use our services. Jordan CEO. [Comment] | PLAIN AND SIMPLE... WORST COMPANY EVER, I'D SIGN WITH ROGERS THIS LIFETIME, THE NEXT AND BEYOND! (and that's saying something) customer is not king, and Jordan please do not respond to this... as I will not take your excuses, yes excuses lightly. you can kindly disregard this because there is no need to save your company. you have how many customers? yes 100k+ ? - THAT'S BECAUSE THEY ARE STUCK IN YOUR CONTRACT AND HAVE PASSED YOUR 30 DAYS REFUND GUARANTEE how you may have obtain these customers? - CAUSE YOU PREY ON THOSE WHO DID NOT DO THEIR RESEARCH AND THE ELDERLY (yes my mom included) why are your customers only requesting you to upgrade your internet? - PLEASE REFER BACK TO FIRST QUESTION... THEY ARE STUCK AND THEY REALLY CANT ASK FOR MORE... yes you have 24/7 assistance, but certain departments disconnect on you (giving benefit of the doubt they didn't liberally hang up on you). considering CIK is a telecom company... one would only assume there are no call drops. ohh how naive of us. do not even bother trying to make amends, canceling once i saw all these comments and before you can even connect my household to the internet (which by the way had the most ridiculous rule- call to activate after 7pm... what the eff does that mean?) CUSTOMER IS NOT KING TELECOM INC | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Thu, February 19, 2015 [Rating] Comment [Location] Kingston, ON [ISP Response/Comment] actually it looks like everybody want us to increase speed and many online posts trying to make us appear to be lower quality and lower price company. Actually we are not, we have over 100,000 customers, every month we have 2000-3000 new customers and many of them from Referral, so we don't need so many customers and we just want to help real customers. We are high tech company and our technology/hardware advanced, and also we provide many unique service, that is reason customers selecting us. I don't believe smart customers would be scared by those negative posts. Anyway, we just try our best to improve and quality/service as possible and help real customers. Thank you very much for the comments/advice. Jordan CEO [Comment] | All these reviews are negative and are regarding their download speed and their horrible customer service. Obviously this company has NOT fixed their issues. My friend introduced me to CIK a while back saying that their prices are phenomenal. Its true. Their prices are pretty cheap compared to other companies. But the reason they are cheap are because their service is horrible. To cope with people leaving, they drop their prices as a marketing point. Jordan, you better step up your game because if new user want service and they see all these reviews, they will obviously not choose CIK. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Wed, February 18, 2015 [Rating] -1 [Location] Scarborough, ON [ISP Response/Comment] we do not have any DNS issue at all as I never heard we have any general DNS server issue as we have 3 DNS servers in 3 different locations. I believe your issue is due to your usage is substantial which you need to select 60M as 30M is not enough for you. However I can not say as this is only guess, I suggest you contact our tech support and obtain ticket number then send to our customer relation jack.don@ciktel.com to investigate for you. We will give you proof where is the problem Jordan CEO [Comment] | This ISP is absolutely horrid. Often, there are DNS server issues. I was promised a download speed of 30 Mbps but even now I am only receiving 5 Mbps(I used the Ookla speed tester as suggested on their site). Customer service also never helps. All they ever say is "unplug than re-plug and see what happens." Useless. As a gamer, I use the internet a lot. Watching my ping go from 50 to 1060 in an instant is painful. And no, this is not the game's server issue, it is CIK. Once in awhile the internet doesn't work at all on any of my platforms. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Wed, February 18, 2015 [Rating] Comment [Service] cable [Location] Scarborough, ON [ISP Response/Comment] Sorry to hear you have some issue, please contact our customer relation jack.don@ciktel.com so that we can look at it for you. We will find out why as many customers not realize the issue and we also will provide you different solution/suggestion to meet your requirement. Jordan CEO. [Comment] | Completely and utterly disgusting when my int speed is slower than a snail. Bought 30Mbps/10Mbps pack and often times after I go to Ookla to check my speeds, I receive 5-13Mbps Donload and 0.93Mbps upload...I honestly do not ask for much. I just ask for a more stable download and upload speed which even after customer service has not happened. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Wed, February 18, 2015 [Rating] Comment [Location] Richmond, BC [ISP Response/Comment] Sorry to hear you have some issue, could you pls pass your issue to our customer relation team jack.don@ciktel.com and we will look after your issue quickly. There is no company has no issue, if you have issue, we have to find out and solve it. Problem is problem we can not deny it but we have to sort it out for you. Our English call center has internet issue which affecting quality and we ordered dedicated fiber which is to be due by end of Feb and also upgrading our call center system. Currently we are supporting over 100,000 families using 7 languages and I would say over 90%-95$ customers are happy at least, otherwise I don't think customers will stay with a company if they are not satisfied. we are service company so service is very important, that is why customers are paying us. just like a family doctor, all people coming to see the doctor are almost 100% sick, but you can not say all people are sick. Anyway, if you have issue, we would be happy to assist you to solve it. Don't worry. Jordan CEO. [Comment] | Fact: Even though my plan includes unlimited upload/download and I am not a heavy user, you throttle my internet constantly. Fact: I don't want to call your customer service anymore. I have already called SO MANY TIMES because your service has SO MANY PROBLEMS. Also, your reps cannot speak English properly so I can't understand what they're saying. Fact: What is the significance of having 100,000 customers? How about you tell us how many SATISFIED customers you have. Practically every review you get on here and other websites is negative so I'm pretty sure the majority of your 100,000 customers are not satisfied. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Tue, February 17, 2015 [Rating] -1 [Service] cable [Location] Kingston, ON [ISP Response/Comment] Actually it pretty much depending on your usage. For most of customers, they are not feeling any difference on speed in peak hour. Could you pls send your account to our customer relation jack.don@ciktel.com so that we can review your account and give you some suggestion? Thank you very much. Jordan CEO [Comment] | I have been with CIK (30Mbps/10Mbps) for two months. Internet speed was good first month, same to what CIK claimed even in peak time. However, speed was decreased to 10Mbps/10Mbps between exact 6PM-11PM every day, since beginning of Feb. I am not in CIK's new speed control policy area (Rogers). Throttle of speed is terrible in evening time. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Sat, February 14, 2015 [Rating] -1 [Location] Richmond, BC [ISP Response/Comment] sorry to hear you have some issue. Price low is not the reason of issue as we have over 100,000 customers now in Canada. I'm suspecting the plan you selected is not matching your usage. Could you pls contact our customer relation jack.don@ciktel.com and we will help you to analyze why. Jordan CEO [Comment] | Extremely frustrating experience since day 1. Problems include: packet loss, dropped service, and practically 0 download/upload speed. Can't watch youtube, can't do online gaming, can barely browse the web. Once a bad service, now a totally unusable service. Now I understand why the price is so low. Please do not be fooled by this ISP. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Thu, February 12, 2015 [Rating] -1 [Location] toronto, ON [ISP Response/Comment] sorry to hear you have some issue. I would suggest you contact our tech support to help you trouble shooting, if issue not solved within 24 hours, pls send the ticket number to our customer relation team jack.don@ciktel.com and we will look at it right away. We need to investigate your issue which is only related to your service. I don't see any of other customers have the same issue as you. Jordan CEO. [Comment] | Can you please explain to me why your company decides to throttle the consumers internet down after 12 hours of usage? Why? Why do I have to restart my modem every 12 hours? Why does my modem reach 0.1 mbs UP AND DOWN when I leave it on for more than 12 hours? Why after restarting my modem, does my internet pick up speed again? Why is your service so garbage? | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
d47574bd_s_Comments_for_CIK_Telecom_INC__Comment | [Date] Tue, February 03, 2015 [Rating] -1 [Service] cable [Location] Kanata, ON [ISP Response/Comment] first thank you for your interests on our service. Actually we are in middle of changing pricing/service from Feb 1st, 2015. So the old 60M 64.99 is not the same service as the new 60M at 99$. Let me explain to you what is the difference for the old 60M and new 60M effective from Feb 1st. The old 60M is subjected to our internet traffic management policy and new 60M is not subjected to ITMP. Generally speaking the old 60M plan has no difference with the 30M. We are refining the speeds as 10M for light user, 30M for normal user and 60M for substantial users. So you need to look at what exactly you need then decide. Otherwise for the old 60M we can still give to you the same price but you would be either paying too much compared with 30M or it is not enough for you compared with the new 60M. If you need more information, you can contact our customer relation jack.don@ciktel.com as we just started this so may be many sales not able to indicate this clearly to you the difference yet. Jordan CEO [Comment] | Called couple weeks ago for the upgrade to their 60/10 bundle prices and was offered to match what their website listed. I pointed to them that they have typo in their website that the bundle price for 60/10 regular 59.9 promo 59.9 which should have been 69.9/59.9. After long discussion and few calls that they would honor the price.... I called today to excute the order and they said price has changed to 109.9????!!!! WTF!!!!! Interesting thing, I am still the same guy telling them their website is now say regular 69.9 promo 59.9.... Extremely disorganized and dishonor what they said and what they listed in the website.... Is this the way to do business?? Dear Jordan, I am sure you are a good business man but seems missing a bit of basic ethics. | [] | User Ratings Comments for CIK Telecom INC | Comment | http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=150 | 46/1438042989331.34_20150728002309-00251-ip-10-236-191-2_344488952_1.json |
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