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d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] About 10% of the total weight of collagen represents sugar side chains, mostly glucose-galactose disaccharides. What process do they contribute to? [Answer]
glycosylation
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] Hydroxyl (OH) groups are bound to numerous proline and lysine residues of collagen. What process do they contribute to? [Answer]
hydroxylation
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] what molecule crosslinks the lysyl residues at the end of the collagen fibers? [Answer]
lysyl oxidase
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] why do muscles look striated? [Answer]
from the pattern of overlap between tropocollagens
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] why does the collagen process move outside of the cell? [Answer]
it is too large to remain inside the cell
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] Excessive collagen production (e.g. pulmonary fibrosis, atherosclerosis, scar tissue in liver due to over consumption of alcohol) are what collagen defect? [Answer]
fibrosis
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] Lack of hydroxyproline residues due to dietary deficiency of vitamin C leads to what collagen defect? [Answer]
scurvy
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] what are the symptoms of scurvy? [Answer]
Symptoms include weak and malformed bones, teeth, skin, blood vessel walls, and dermal hemorrhaging
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] Mutations resulting in underproduction or incomplete processing of different collagens leads to what collagen defect? [Answer]
Ehlers-Danlos Syndrome (rubber-man syndrome
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] what are the symptoms of Ehlers-Danlos Syndrome (rubber-man syndrome)? [Answer]
loose skin and joints or neonatal death.
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] Mutations of type I collagen, which interfere with triple helix assembly (e.g. substitution of glycines residues with more bulky amino acids). The most severe mutations result in lethality in utero or soon after birth is what collagen deficiency? [Answer]
Osteogenesis imperfecta (brittle-bone syndrome)
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] what component provides tissues with elasticity, the ability to return to their original size and shape? [Answer]
elastin
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] elastin is abundant in what structures? [Answer]
ligaments, arteries, aortic arch, some in tendons, skin, and loose connective tissue
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] what are the major components of the extracellular matrix? [Answer]
collagen, elastin, hyaluronan and proteoglycans
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] polypeptides that are produced by collagen are known as what? [Answer]
alpha-chains
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] why are alpha-chains the opposite of the normal direction? [Answer]
high proportion of proline residues which contort the polypeptide backbone
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] most prolines follow what amino acid on the helix? [Answer]
lysine
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] where is collagen produced in the body? bones? cartilage? [Answer]
fibroblasts, osteoblasts, chondroblasts
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] after being processed in the cell, collagen is exported for completion in what form? [Answer]
tropocollagen
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] fibrilin mutation result in what disease? [Answer]
marfan's syndrome
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] what formations congregate to a scaffold of glycoprotein microfibrils such as fibrillin? [Answer]
tropoelastins
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] unlike collagen, tropoelastins are not bundled into parallel fibrils. Instead, they form what structures? [Answer]
crisscrossed meshworks
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] Tropoelastin consists of alternating what? [Answer]
hydrophobic and hydrophilic segments
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] what is an inhibitor of various proteases such as elastase, which is secreted by neutrophils? [Answer]
alpha-1-antitrypsin
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] alpha-1-AT-deficiency can lead to what disease? [Answer]
emphysema
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] what are polysaccharides composed of disaccharide repeats which are modified with nitride, sulfide or carboxyl groups? [Answer]
Glycosaminoglycans
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] an extremely large glycosaminoglycan, consisting of up to 50,000 glucuronic acid / acetylglucosamine repeats: [Answer]
Hyaluronan (hyaluronic acid)
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] The polar sugars of hyaluronan globs interact with water molecules to form gel like bodies known as what? [Answer]
hydration spheres
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] what is the function of hydration spheres? [Answer]
provide turgor to tissues, increase viscosity of extracellular fluids, and serve as lubricants for joints
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] glycosaminoglycan-protein compounds are known as what? [Answer]
proteoglycans
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] what is a proteoglycan that activates a clotting inhibitor called antithrombin III? [Answer]
heparin sulfate
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] these consist of as many as 100 proteoglycans linked to a hyaluronan core: [Answer]
aggrecans
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] what is the function of aggrecans? [Answer]
to resist compression
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] extracellular matrix crosslinking proteins are called what? [Answer]
multiadhesive matrix proteins
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] what structures crosslink the extracellular matrix and anchor it to cells? [Answer]
fibronectins
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
d3a11c68_rds_about_Extracellular_matrix__Answer
[Question] what structures crosslink extracellular matrix fibers forming the basal lamina? [Answer]
laminin
[]
Flashcards about Extracellular matrix
Answer
http://www.studystack.com/flashcard-145568
12/1438042990114.79_20150728002310-00158-ip-10-236-191-2_731480060_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] offtime [Answer]
time they had off
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] What did the slaves do with thier land? [Answer]
they grew grops and had live stock
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] How could slaves get a day off? [Answer]
work double time
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] 2 task holiday [Answer]
doubled work
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] weekend pass [Answer]
could leave for the weekend
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] When slaves left the farm what did they have to get before ruturning? [Answer]
thier ticket singed
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] courting [Answer]
dating
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] On sundays was there always church? [Answer]
no
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] What did they doon sunday? [Answer]
went to owners house and had foot races, hourse races, hunt and fish
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] On christmas how many days did they have off? [Answer]
3
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] what did they do on christmas? [Answer]
went singing
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] piaza [Answer]
large porch
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] Were weddings common around christmas? [Answer]
yes
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] What was the mixture of slaves religoin? [Answer]
chritianity,african belives,voodo
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] did slaves have stronge belives in after death? [Answer]
yess
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] conjures [Answer]
medician man, cast spells and curses
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] Did slaves belive in ghosts? [Answer]
yes
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] a haunt [Answer]
spirit of the dead to trouble the living
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] the hagg [Answer]
disimbodied from a witch who sheds her skin adnd rides people at night
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] plat-eye [Answer]
shape changing spirit
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] religious meetings [Answer]
very long and very lively
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] did the owners want the slaves to read the bible? [Answer]
no
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] What wzaS the main way of communicating? [Answer]
storey telling
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] trickster tales [Answer]
not just for entertain ment, describes the slaves world and to educate and inspire the little slaves,teach how to behave
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] What were the most common trickster tale deal with? [Answer]
animals are given person characturistics
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] In TT what were the small and weak? [Answer]
smart and sly and get the best of the bigger ones
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] Was the trickster ever tricked? [Answer]
yes
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] IN TT was in the main focus? [Answer]
food and the trickster punish ment
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] Slave john tales [Answer]
john against omasa,shows how the slave owners fortins ties together
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] Do slve rales begin like fairy tales? [Answer]
yes
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] What did slave storeys point out? [Answer]
how things were suppose to be
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] What did slaves think their owners were [Answer]
thiefes
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] What did the ownerzs think of the slaves? [Answer]
ingnorant,care free,child like
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] Gullah [Answer]
own languege not being poorly taught how to speak
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] What were inportant in gullah? [Answer]
tones,spoken not writen, different for today gullah
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] GULLAH PORNOUNS [Answer]
'e= he ,it , she
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] gullah plurals [Answer]
'em=them
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] Where pronouns more complex than verbs? [Answer]
yes
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] pidgin [Answer]
a second languge for two or more groups of people who speak different languges
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] creole [Answer]
a pidgin languegs passed on to a second generation as thier native languege
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] When you start to write gullah does it become more complex? [Answer]
YES, becomes closer and closer to english
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
992276e8_Flashcards_about_muffin__Answer
[Question] naming children [Answer]
the power to name children means you own them
[]
Flashcards about muffin
Answer
http://www.studystack.com/flashcard-171593
12/1438042990114.79_20150728002310-00255-ip-10-236-191-2_734029363_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Are based on knowledge and experiences which vary with type of retailers (discount vs department stores) [Question]
CUSTOMER SERVICE: ROLE OF EXPECTATIONS
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Evaluation are based on perception [Question]
PERCEIVED SERVICE
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Reliability, Tangibility, Empathy, Responsiveness, Assurance [Question]
CUES USED TO ASSESS SERVICE
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Accuracy of billing, meeting promised delivery dates [Question]
RELIABILITY
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] (Trust) Guarantees and warranties return policies; Knowledge and courtesy of employees and their ability to convey trust and confidence, such as having sales people who are thoroughly trained [Question]
ASSURANCE
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Willingness to help customers and provide prompt service as returning calls and emails immediately [Question]
RESPONSIVENESS
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Caring, individualized attention provided to customers ex) personalized service and/or recognition by name [Question]
EMPATHY
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Appearance of store/website, display of merchandise, and appearance of sales people [Question]
TANGIBILITY
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] 1)Knowledge gap 2)Standards gap 3)Delivery gap 4)Communication gap [Question]
GAP MODEL FOR IMPROVING SERVICE QUALITY
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Difference b/w customer expectations and the retailers perception of customer expectations= knowing what the customer wants [Question]
KNOWLEDGE GAP
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Difference b/w the retailers perception of customer's expectations and the customers service standards is set. [Question]
STANDARDS GAP
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Difference b/w the retailer's service standard and the actual service provided to customers [Question]
DELIVERY GAP
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Difference b/w the actual service provided to customers and the service promised in the retailer's promotion program [Question]
COMMUNICATION GAP
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Comprehensive studies, customer panels and interviews, interacting with customers, feedback from store employees, and using customer research [Question]
CLOSING THE KNOWLEDGE GAP [KNOWING WHAT CUSTOMERS WANT]
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] High quality service commitment, define the service providers, set service goals, measure service performance (mystery shoppers) [Question]
CLOSING THE STANDARDS GAP: [SETTING SERVICE STANDARDS]
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Provide instrumental and emotional support, improve internal communications, provide incentives, use technology [Question]
CLOSING THE DELIVERY GAP: [MEETING AND EXCEEDING SERVICE STANDARDS]
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Associates need to have the appropriate systems and the right equipment to deliver the services [Question]
INSTRUMENTAL SUPPORT:
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Associates need emotional support from their coworkers or a concern for the well-being of others [Question]
EMOTIONAL SUPPORT:
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Corporate ideas-reality of store operations need to be communicated; managing customer expectations [Question]
CLOSING THE COMMUNICATIONS GAP: [COMMUNICATION THE SERVICE PROMISE]
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] 1)Listen to the customer 2)Provide a fair solution 3)Resolve problem quickly [Question]
SERVICE RECOVERY
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
06c34aca_shcards_about_Retail_Mkt_Final__Question
[Answer] Customer initially dissatisfied with the service but after applying the 3 steps, customer will be more satisfied with the company then before [Question]
SERVICE RECOVERY PARADOX?
[]
Flashcards about Retail Mkt-Final
Question
http://www.studystack.com/flashcard-234207
12/1438042981460.12_20150728002301-00030-ip-10-236-191-2_751320109_3.json
70fbf4f8_Flashcards_about_Stack__158346__Answer
[Question] process by which a beam of radiation is reduced in energy when passing through tissue or other materials. [Answer]
Attenuation
[]
Flashcards about Stack #158346
Answer
http://www.studystack.com/flashcard-158346
12/1438042981460.12_20150728002301-00245-ip-10-236-191-2_720571406_3.json