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agement, and the ability to navigate uncertainty. Effective technical leaders are those who can balance their deep technical knowledge with leadership skills to drive their teams and organizations towards success in a rapidly changing world. Adaptive Leadership: Navigating Change with Insight and Impact At the heart of...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
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the midst of uncertainty, complexity, and change. In a world characterized by constant evolution and unforeseen challenges, traditional leadership models often fall short. Adaptive leadership, however, rises to the occasion by embracing the fluid nature of modern business and society. Adaptive leadership transcends the...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
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ers to be responsive, innovative, and empathetic. At its core, adaptive leadership acknowledges that the solutions of yesterday might not fit the problems of today, let alone tomorrow. It urges leaders to recognize that change is not a disruption to be managed, but a canvas upon which they can paint their most ingeniou...
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face of complex and rapidly changing situations. It was developed by Harvard University professors Ron Heifetz and Marty Linsky and is rooted in the understanding that many of the challenges organizations and societies face today cannot be solved through traditional problem-solving methods or by relying solely on estab...
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s requires leaders to adapt and encourage adaptive behaviors in their teams and organizations. It involves identifying and addressing the underlying causes of issues, promoting innovation, and encouraging a culture of continuous learning. Key principles of adaptive leadership include: Diagnosing the Situation: Adaptive...
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sue might be a symptom of deeper systemic issues. Disturbing the Status Quo: Instead of maintaining the comfort of the familiar, adaptive leaders introduce “productive disequilibrium.” They challenge existing norms and routines, fostering discomfort that encourages innovative thinking. Mobilizing People: Adaptive leade...
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pertise and perspectives of diverse stakeholders. Distinguishing Technical and Adaptive Challenges: Adaptive leaders differentiate between challenges that can be addressed with existing knowledge (technical challenges) and those that require innovative thinking and behavior change (adaptive challenges). Managing Loss a...
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nes and approaches, which can lead to resistance. Adaptive leaders help individuals and teams navigate the emotions associated with loss and change. Experimentation and Learning: Adaptive leaders create an environment where experimentation is valued and learning from failures is encouraged. They view failures as opport...
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It can emerge from any level of an organization. It’s about influencing others to embrace change and adapt. Continuous Feedback and Reflection: Adaptive leaders engage in ongoing feedback and reflection, adjusting their approach based on feedback and insights gained from their experiences. Adaptive leadership is partic...
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archical leadership approach may be insufficient. It’s about equipping individuals and organizations to thrive amidst uncertainty, embracing change as an opportunity, and navigating through complexity with resilience and creativity. How to Integrate Technical and Adaptive Leadership Integrating technical and adaptive l...
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vigate complex and rapidly changing environments. Here’s a step-by-step guide on how to achieve this integration: Understand the Distinction: Recognize the differences between technical and adaptive leadership. Technical leadership relies on expertise and established procedures, while adaptive leadership thrives in unc...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
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Style: Reflect on your current leadership style. Are you more inclined towards technical expertise or adaptability? Acknowledge your strengths and areas for growth. Foster Self-Awareness: Understand your own strengths, weaknesses, and biases. This awareness helps you adapt your leadership style based on the situation. ...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
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technical knowledge and expertise in your domain. This credibility enhances your ability to influence and guide others effectively. Embrace Adaptability: Cultivate adaptive skills such as resilience, empathy, active listening, and flexibility. These skills enable you to lead through change and uncertainty. Identify Ada...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
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quire innovative thinking and behavioral change). Approach each challenge accordingly. Balance Precision with Agility: Blend your technical expertise with adaptive thinking. Use your technical knowledge to make informed decisions, while also being open to adapting strategies as situations evolve. Engage Stakeholders: I...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
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cision-making, and consider diverse perspectives. Create a Culture of Learning: Encourage a culture of continuous learning and experimentation. Be open to new ideas and encourage your team to share their insights and feedback. Communicate Effectively: Translate technical concepts into understandable terms for non-techn...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
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by embracing change and demonstrating resilience. Your behavior sets the tone for your team’s approach to challenges. Combine Technical Mentoring with Coaching: Mentor team members in your technical domain, but also coach them in adaptive skills. Encourage their personal and professional growth. Encourage Innovation: P...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
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de a safe space for experimenting with new ideas. Seek Feedback and Reflect: Regularly seek feedback from your team, peers, and superiors. Reflect on your leadership approach and make adjustments based on the insights you gather. Continuously Develop Yourself: Stay updated on both technical advancements and leadership ...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
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lead your team and organization through challenges while fostering a culture of innovation and resilience. Remember that successful integration requires a willingness to learn, adapt, and evolve as both a leader and a team player. A Culture of Technical and Adaptive Excellence In the pursuit of organizational greatness...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
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of innovation, resilience, and sustained growth. Such a culture doesn’t just thrive on proficiency in specialized domains; it flourishes by fostering an environment where the dynamic interplay between technical mastery and adaptive thinking leads to transformative outcomes. Technical Excellence as a Foundation: At the ...
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o achieve precision, efficiency, and reliability. This expertise serves as the bedrock upon which innovative solutions are built. Adaptability as a Guiding Principle: Adaptability permeates the fabric of the culture. The organization embraces change not as an interruption, but as a catalyst for growth. Teams are primed...
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s into opportunities for creativity and learning. Blurring Boundaries: Silos between technical and non-technical departments dissolve, replaced by a shared understanding of the broader organizational goals. Technical experts collaborate seamlessly with adaptive leaders to craft solutions that transcend traditional barr...
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oth technical advancements and adaptive insights. Employees are encouraged to stay curious, seek new knowledge, and expand their skill sets, ensuring that the organization remains agile and forward-looking. Experimentation and Risk-Taking: Teams are encouraged to experiment, innovate, and take calculated risks. Failure...
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ing the organization to evolve and adapt rapidly. Empowering Leadership at All Levels: Leadership isn’t confined to a hierarchy. It emerges at all levels, with individuals empowered to lead through their technical acumen and adaptive capacities. This decentralization of leadership enables timely, informed decision-maki...
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and adversity becomes a hallmark of the culture. Teams learn to bounce back from setbacks, adapting and thriving in the face of unexpected challenges. Open Communication and Collaboration: Transparent communication channels facilitate the exchange of technical insights and adaptive perspectives. Collaboration becomes a...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
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r event; it’s a mindset ingrained in the culture. Teams are encouraged to innovate in their technical work, as well as in their approach to adaptive challenges. Celebrating Successes and Lessons: Achievements, whether technical breakthroughs or adaptive triumphs, are celebrated. Lessons from failures are embraced as op...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
Mechanics of Leadership: Technical vs. Adaptive Leadership
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olutions are designed with the end-users in mind. Adaptive leaders ensure that customer needs and feedback are integrated into the organization’s strategies. Sustainable Growth and Impact: Through the alignment of technical proficiency and adaptive agility, the organization achieves sustainable growth and a lasting imp...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
Mechanics of Leadership: Technical vs. Adaptive Leadership
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andscape, poised to seize emerging opportunities. Conclusion In conclusion, the convergence of technical expertise and adaptive leadership encapsulates a dynamic and transformative approach that propels organizations into a realm of unparalleled success. The journey we have undertaken through the exploration of integra...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
Mechanics of Leadership: Technical vs. Adaptive Leadership
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boundaries of leadership in the modern landscape. We’ve witnessed how technical mastery serves as the bedrock of informed decision-making, precise problem-solving, and innovation that drives tangible results. Equally compelling is the revelation of adaptive leadership’s capacity to navigate the currents of change, insp...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
Mechanics of Leadership: Technical vs. Adaptive Leadership
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transcend the limitations of singular approaches. We’ve learned that precision and agility, expertise and adaptability, innovation and stability, need not exist in isolation, but can coexist harmoniously to enrich every facet of an organization’s journey. Throughout this exploration, we’ve embarked on a voyage that del...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
Mechanics of Leadership: Technical vs. Adaptive Leadership
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rld examples and unveiling actionable strategies. As we stand at the crossroads of technical acumen and adaptive ingenuity, we’re equipped not only to confront the challenges of today but to craft a future that is fluid, responsive, and ever-evolving. In fostering a culture that nurtures technical and adaptive excellen...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
Mechanics of Leadership: Technical vs. Adaptive Leadership
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ration, learning, and empowerment at every level. As we embark on the next chapters of leadership, armed with the insights gained here, we stand poised to reshape organizations, industries, and the very fabric of leadership itself. Do you want to know how to develop your skillset to become a Java Rockstar? to start Ro...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
Mechanics of Leadership: Technical vs. Adaptive Leadership
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oting Guide 3. JUnit Tutorial for Unit Testing 4. Java Annotations Tutorial 5. Java Interview Questions 6. Spring Interview Questions 7. Android UI Design and many more .... I agree to the Terms and Sign up Thank you! We will contact you soon. Tags Adapative Leadership Technical Leadership Java Code Geeks August 21st,...
https://www.javacodegeeks.com/2023/08/mechanics-of-leadership-technical-vs-adaptive-leadership.html
Mechanics of Leadership: Technical vs. Adaptive Leadership
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s Changing. Here’s Where Companies Should Invest. To Scale AI Agents Successfully, Think of Them Like Team Members How Senior Leaders Can Build Their Influence Recommended Reading Operations and Policy The Map of U.S. Prosperity Is Changing. Here’s Where Companies Should Invest. Operations and Policy To Scale AI Agents...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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ple to assume greater responsibility is not easy. Not only are many lower-level employees comfortable being told what to do, but many managers are accustomed to treating subordinates like machinery that requires control. Letting people take the initiative in defining and solving problems means that management needs to ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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their part, need to learn to take responsibility. Jan Carlzon encouraged responsibility taking at SAS by trusting others and decentralizing authority. A leader has to let people bear the weight of responsibility. “The key is to let them discover the problem,” he said. “You won’t be successful if people aren’t carrying ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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lax, remembering to breathe more deeply each day. Pritchard’s doctor could provide sustaining technical expertise and take supportive action, but only Pritchard could adapt his ingrained habits to improve his long-term health. The doctor faced the leadership task of mobilizing the patient to make critical behavioral ch...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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Latest Topics SoundPractice Podcast Contribute Search Motivations and Thinking Style Summary: Companies today face adaptive challenges. Changes in societies, markets, customers, competition, and technology around the globe are forcing organizations to clarify their values, develop new strategies, and learn new ways of ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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ation to do adaptive work. A classic HBR article. To stay alive, Jack Pritchard had to change his life. Triple bypass surgery and medication could help, the heart surgeon told him, but no technical fix could release Pritchard from his own responsibility for changing the habits of a lifetime. He had to stop smoking, imp...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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and how to incorporate them into his daily life. Companies today face challenges similar to the ones that confronted Pritchard and his doctor. They face adaptive challenges. Changes in societies, markets, customers, competition, and technology around the globe are forcing organizations to clarify their values, develop ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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throughout the organization to do adaptive work. Adaptive work is required when our deeply held beliefs are challenged, when the values that made us successful become less relevant, and when legitimate yet competing perspectives emerge. We see adaptive challenges every day at every level of the workplace—when companies...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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ing with operations, when cross-functional teams don’t work well, or when senior executives complain, “We don’t seem to be able to execute effectively.” Adaptive problems are often systemic problems with no ready answers. Mobilizing an organization to adapt its behaviors in order to thrive in new business environments ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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is the mark of leadership in a competitive world. Yet for most senior executives, providing leadership and not just authoritative expertise is extremely difficult. Why? We see two reasons. First, in order to make change happen, executives have to break a longstanding behavior pattern of their own: providing leadership ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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nce in taking responsibility and solving problems. But the locus of responsibility for problem solving when a company faces an adaptive challenge must shift to its people. Solutions to adaptive challenges reside not in the executive suite but in the collective intelligence of employees at all levels, who need to use on...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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e is distressing for the people going through it. They need to take on new roles, new relationships, new values, new behaviors, and new approaches to work. Many employees are ambivalent about the efforts and sacrifices required of them. They often look to the senior executive to take problems off their shoulders. But t...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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ide answers, leaders have to ask tough questions. Rather than protecting people from outside threats, leaders should allow them to feel the pinch of reality in order to stimulate them to adapt. Instead of orienting people to their current roles, leaders must disorient them so that new relationships can develop. Instead...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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nd help others distinguish immutable values from historical practices that must go. Drawing on our experience with managers from around the world, we offer six principles for leading adaptive work: “getting on the balcony,” identifying the adaptive challenge, regulating distress, maintaining disciplined attention, givi...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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at KPMG Netherlands, a professional-services firm. Get on the Balcony Earvin “Magic” Johnson’s greatness in leading his basketball team came in part from his ability to play hard while keeping the whole game situation in mind, as if he stood in a press box or on a balcony above the field of play. Bobby Orr played hock...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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because they are so engaged in the game that they get carried away by it. Their attention is captured by the rapid motion, the physical contact, the roar of the crowd, and the pressure to execute. In sports, most players simply may not see who is open for a pass, who is missing a block, or how the offense and defense w...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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2026-04-15T10:28:49.509532
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allow their observations to guide their actions. Business leaders have to be able to view patterns as if they were on a balcony. It does them no good to be swept up in the field of action. Leaders have to see a context for change or create one. They should give employees a strong sense of the history of the enterprise ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
physicianleaders.org
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2026-04-15T10:28:49.509623
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nsibility people must take in shaping the future. Leaders must be able to identify struggles over values and power, recognize patterns of work avoidance, and watch for the many other functional and dysfunctional reactions to change. Without the capacity to move back and forth between the field of action and the balcony...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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and unwittingly becomes a prisoner of the system. The dynamics of adaptive change are far too complex to keep track of, let alone influence, if leaders stay only on the field of play. We have encountered several leaders, some of whom we discuss in this article, who manage to spend much of their precious time on the bal...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
physicianleaders.org
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Adaptive Leadership
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2026-04-15T10:28:49.509815
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en unable to mobilize people to do adaptive work. Getting on the balcony is thus a prerequisite for following the next five principles. Identify the Adaptive Challenge When a leopard threatens a band of chimpanzees, the leopard rarely succeeds in picking off a stray. Chimps know how to respond to this kind of threat. B...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
physicianleaders.org
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2026-04-15T10:28:49.509876
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ess they figure out how to disarm the new threat. Similarly, when businesses cannot learn quickly to adapt to new challenges, they are likely to face their own form of extinction. Consider the well-known case of British Airways. Having observed the revolutionary changes in the airline industry during the 1980s, then ch...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
physicianleaders.org
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Adaptive Leadership
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2026-04-15T10:28:49.509939
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passengers into an exemplar of customer service. He also understood that this ambition would require more than anything else changes in values, practices, and relationships throughout the company. An organization whose people clung to functional silos and valued pleasing their bosses more than pleasing customers could ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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2026-04-15T10:28:49.509994
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idual, and making teamwork happen across boundaries. Values had to change throughout British Airways. People had to learn to collaborate and to develop a collective sense of responsibility for the direction and performance of the airline. Marshall identified the essential adaptive challenge: creating trust throughout t...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
physicianleaders.org
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2026-04-15T10:28:49.510051
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e have known to make “creating trust” a priority. To lead British Airways, Marshall had to get his executive team to understand the nature of the threat created by dissatisfied customers: Did it represent a technical challenge or an adaptive challenge? Would expert advice and technical adjustments within basic routines...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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Adaptive Leadership
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2026-04-15T10:28:49.510262
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company adaptive work make such dependence worse. People tend to become passive, and senior managers who pride themselves on being problem solvers take decisive action. That behavior restores equilibrium in the short term but ultimately leads to complacency and habits of work avoidance that shield people from responsib...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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2026-04-15T10:28:49.510336
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new competencies, and begin to work collectively? Marshall and his team set out to diagnose in more detail the organization’s challenges. They looked in three places. First, they listened to the ideas and concerns of people inside and outside the organization—meeting with crews on flights, showing up in the 350-person ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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2026-04-15T10:28:49.510428
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ounge in whatever airport they happened to be in. Their primary questions were, Whose values, beliefs, attitudes, or behaviors would have to change in order for progress to take place? What shifts in priorities, resources, and power were necessary? What sacrifices would have to be made and by whom? Second, Marshall and...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
physicianleaders.org
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enomena; the underlying conflicts had to be diagnosed. Disputes over seemingly technical issues such as procedures, schedules, and lines of authority were in fact proxies for underlying conflicts about values and norms. Third, Marshall and his team held a mirror up to themselves, recognizing that they embodied the adap...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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cutive team in dysfunctional ways that impaired the capacity of the rest of the company to collaborate across functions and units and make the necessary trade-offs. No executive can hide from the fact that his or her team reflects the best and the worst of the company’s values and norms, and therefore provides a case i...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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ways’ bid to become the world’s favorite airline. For the strategy to succeed, the company’s leaders needed to understand themselves, their people, and the potential sources of conflict. Marshall recognized that strategy development itself requires adaptive work. Regulate Distress Adaptive work generates distress. Befo...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
physicianleaders.org
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alize that people can learn only so much so fast. At the same time, they must feel the need to change as reality brings new challenges. They cannot learn new ways when they are overwhelmed, but eliminating stress altogether removes the impetus for doing adaptive work. Because a leader must strike a delicate balance bet...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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rwhelmed by change, leadership is a razor’s edge. A leader must attend to three fundamental tasks in order to help maintain a productive level of tension. Adhering to these tasks will allow him or her to motivate people without disabling them. First, a leader must create what can be called a holding environment . To us...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
physicianleaders.org
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2026-04-15T10:28:49.510811
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he heat while also allowing some steam to escape. If the pressure exceeds the cooker’s capacity, the cooker can blow up. However, nothing cooks without some heat. In the early stages of a corporate change, the holding environment can be a temporary “place” in which a leader creates the conditions for diverse groups to ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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mptions behind competing perspectives and values. Over time, more issues can be phased in as they become ripe. At British Airways, for example, the shift from an internal focus to a customer focus took place over four or five years and dealt with important issues in succession: building a credible executive team, commu...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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and developing sophisticated information systems. During that time, employees at all levels learned to identify what and how they needed to change. Thus, a leader must sequence and pace the work. Too often, senior managers convey that everything is important. They start new initiatives without stopping other activities...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
physicianleaders.org
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2026-04-15T10:28:49.511120
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ple who need to take responsibility for the work. Second, a leader is responsible for direction, protection, orientation, managing conflict, and shaping norms. (See the exhibit “Adaptive Work Calls for Leadership.”) Fulfilling these responsibilities is also important for a manager in technical or routine situations. Bu...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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2026-04-15T10:28:49.511232
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n’s adaptive challenge and framing the key questions and issues. A leader protects people by managing the rate of change. A leader orients people to new roles and responsibilities by clarifying business realities and key values. A leader helps expose conflict, viewing it as the engine of creativity and learning. Finall...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
physicianleaders.org
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2026-04-15T10:28:49.511289
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t endure and challenge those that need to change. Exhibit: Third, a leader must have presence and poise; regulating distress is perhaps a leader’s most difficult job. The pressures to restore equilibrium are enormous. Just as molecules bang hard against the walls of a pressure cooker, people bang up against leaders who...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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2026-04-15T10:28:49.511344
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e fears and sacrifices associated with major readjustment—it also requires the ability to hold steady and maintain the tension. Otherwise, the pressure escapes and the stimulus for learning and change is lost. A leader has to have the emotional capacity to tolerate uncertainty, frustration, and pain. He has to be able ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
physicianleaders.org
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2026-04-15T10:28:49.511397
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nonverbal cues to a leader’s ability to hold steady. He needs to communicate confidence that he and they can tackle the tasks ahead. Maintain Disciplined Attention Different people within the same organization bring different experiences, assumptions, values, beliefs, and habits to their work. This diversity is valuabl...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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without being open to contrasting points of view. Yet managers at all levels are often unwilling—or unable—to address their competing perspectives collectively. They frequently avoid paying attention to issues that disturb them. They restore equilibrium quickly, often with work avoidance maneuvers. A leader must get em...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
physicianleaders.org
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2026-04-15T10:28:49.511542
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tion as it is in the middle or on the front line. Indeed, if the executive team cannot model adaptive work, the organization will languish. If senior managers can’t draw out and deal with divisive issues, how will people elsewhere in the organization change their behaviors and rework their relationships? As Jan Carlzon...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
physicianleaders.org
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2026-04-15T10:28:49.511596
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he executive team to listen to and learn from one another. Held in debate, people can learn their way to collective solutions when they understand one another’s assumptions. The work of the leader is to get conflict out into the open and use it as a source of creativity.” Because work avoidance is rampant in organizati...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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prevent people from dealing with adaptive issues. Scape-goating, denial, focusing only on today’s technical issues, or attacking individuals rather than the perspectives they represent—all forms of work avoidance—are to be expected when an organization undertakes adaptive work. Distractions have to be identified when t...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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and put the team to work on reframing the issues. She has to deepen the debate with questions, unbundling the issues into their parts rather than letting conflict remain polarized and superficial. When people preoccupy themselves with blaming external forces, higher management, or a heavy workload, a leader has to shar...
https://www.physicianleaders.org/articles/the-work-of-leadership
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their own turf, leaders have to demonstrate the need for collaboration. People have to discover the value of consulting with one another and using one another as resources in the problem-solving process. For example, one CEO we know uses executive meetings, even those that focus on operational and technical issues, as ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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ork. In general, people feel ambivalent about it. Although they want to make progress on hard problems or live up to their renewed and clarified values, people also want to avoid the associated distress. Just as millions of U.S. citizens want to reduce the federal budget deficit, but not by giving up their tax dollars ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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acrificing their familiar ways of doing business. People need leadership to help them maintain their focus on the tough questions. Disciplined attention is the currency of leadership. Give the Work Back to People Everyone in the organization has special access to information that comes from his or her particular vantag...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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the organization will thrive if it can bring that information to bear on tactical and strategic decisions. When people do not act on their special knowledge, businesses fail to adapt. All too often, people look up the chain of command, expecting senior management to meet market challenges for which they themselves are ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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o that end, Carlzon sought widespread engagement. For example, in his first two years at SAS, Carlzon spent up to 50% of his time communicating directly in large meetings and indirectly in a host of innovative ways: through workshops, brainstorming sessions, learning exercises, newsletters, brochures, and exposure in t...
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The Work of Leadership | AAPL Publication
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ing thousands of pages of manuals and handbooks—the extent to which rules had come to dominate the company. He made himself a pervasive presence, meeting with and listening to people both inside and outside the organization. He even wrote a book, Moments of Truth (HarperCollins, 1989), to explain his values, philosophy...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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Adaptive Leadership
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der also must develop collective self-confidence. Again, Carlzon said it well: “People aren’t born with self-confidence. Even the most self-confident people can be broken. Self-confidence comes from success, experience, and the organization’s environment. The leader’s most important role is to instill confidence in peo...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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ving a voice to all people is the foundation of an organization that is willing to experiment and learn. But, in fact, whistle-blowers, creative deviants, and other such original voices routinely get smashed and silenced in organizational life. They generate disequilibrium, and the easiest way for an organization to re...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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are usually not as articulate as one would wish. People speaking beyond their authority usually feel self-conscious and sometimes have to generate “too much” passion to get themselves geared up for speaking out. Of course, that often makes it harder for them to communicate effectively. They pick the wrong time and plac...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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rtant intuition that needs to be teased out and considered. To toss it out for its bad timing, lack of clarity, or seeming unreasonableness is to lose potentially valuable information and discourage a potential leader in the organization. That is what happened to David, a manager in a large manufacturing company. He ha...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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problems, speak openly, and take responsibility. So he raised an issue about one of the CEO’s pet projects—an issue that was deemed “too hot to handle” and had been swept under the carpet for years. Everyone understood that it was not open to discussion, but David knew that proceeding with the project could damage or d...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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directly in a meeting with his boss and the CEO. He provided a clear description of the problem, a rundown of competing perspectives, and a summary of the consequences of continuing to pursue the project. The CEO angrily squelched the discussion and reinforced the positive aspects of his pet project. When David and his...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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iked the CEO’s pet project because David hadn’t come up with the idea himself. The subject was closed. David had greater expertise in the area of the project than either his boss or the CEO. But his two superiors demonstrated no curiosity, no effort to investigate David’s reasoning, no awareness that he was behaving re...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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attered to the boss than to focus on real issues. The CEO and David’s boss together squashed the viewpoint of a leader from below and thereby killed his potential for leadership in the organization. He would either leave the company or never go against the grain again. Leaders must rely on others within the business to...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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to the internal contradictions of the enterprise. Those individuals often have the perspective to provoke rethinking that people in authority do not. Thus, as a rule of thumb, when authority figures feel the reflexive urge to glare at or otherwise silence someone, they should resist. The urge to restore social equilibr...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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nd asking, What is this guy really talking about? Is there something we’re missing? Doing Adaptive Work at KPMG Netherlands The highly successful KPMG Netherlands provides a good example of how a company can engage in adaptive work. In 1994, Ruud Koedijk, the firm’s chairman, recognized a strategic challenge. Although ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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rtunities in the segments it served were limited. Margins in the auditing business were being squeezed as the market became more saturated, and competition in the consulting business was increasing as well. Koedijk knew that the firm needed to move into more profitable growth areas, but he didn’t know what they were or...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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and discontinuities, understand core competencies, assess their competitive position, and map potential opportunities. They were considerably less certain that they could commit to implementing the strategy that would emerge from their work. Historically, the partnership had resisted attempts to change, basically becau...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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oing business, either from their fellow partners or from anyone lower down in the organization. Overturning the partners’ attitude and its deep impact on the organization’s culture posed an enormous adaptive challenge for KPMG. Koedijk could see from the balcony that the very structure of KPMG inhibited change. In trut...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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small fiefdoms in which each partner was a lord. The firm’s success was the cumulative accomplishment of each of the individual partners, not the unified result of 300 colleagues pulling together toward a shared ambition. Success was measured solely in terms of the profitability of individual units. As one partner desc...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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turf, and learning from others was a rare event. Because independence was so highly valued, confrontations were rare and conflict was camouflaged. If partners wanted to resist firmwide change, they did not kill the issue directly. “Say yes, do no” was the operative phrase. Koedijk also knew that this sense of autonomy ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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ivering a high number of billable hours per week. The emphasis was not on creativity or innovation. Partners were looking for errors when they reviewed their subordinates’ work, not for new understanding or fresh insight. Although Koedijk could see the broad outlines of the adaptive challenges facing his organization, ...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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, and maintain trusting relations with colleagues. Articulating this gap made tangible for the group the adaptive challenge that Koedijk saw facing KPMG. In other words, the people who needed to do the changing had finally framed the adaptive challenge for themselves: How could KPMG succeed at a competence-based strate...
https://www.physicianleaders.org/articles/the-work-of-leadership
The Work of Leadership | AAPL Publication
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