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ch different aspects of the information required. Weighing up the Risks Involved One key question is how much risk should be taken in making the decision? Generally, the amount of risk an individual is willing to take depends on: The seriousness of the consequences of taking the wrong decision. The benefits of making t...
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e, but also how likely that outcome is to happen. It is also useful to consider what the risk of the worst possible outcome occurring might be, and to decide if the risk is acceptable. The choice can be between going ‘all out for success’ or taking a safe decision. Deciding on Values Everybody has their own unique set ...
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ifferent cars based on their own personal values. One person might feel that price is the most important feature, whereas another person might be more concerned with its speed and performance. Others might value safety, luggage space or the cars impact on the environment or a combination of these features. Depending on...
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ferent opinions may seem more or less attractive. If the responsibility for a decision is shared it is possible that one person might not have the same values as the others. In such cases, it is important to obtain a consensus as to which values are to be given the most weight. It is important that the values on which ...
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make decisions based on just one of their values. They will consider all their values which are relevant to the decision and prioritise them in order of importance. If you were to buy a car, what would be the five most important factors to you? Weighing the Pros and Cons It is possible to evaluate the pros and cons of ...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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‘balance sheet’, weighing up the pros and cons (benefits and costs) associated with that solution. Having listed the pros and cons, it may be possible to immediately decide whether the option is viable. However, it may be useful to rate each of the pros and cons on a simple 1 to 10 scale (with 10 high – most important ...
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rtant each item on the list is in meeting values. This balance sheet approach allows both the information to be taken into account as well as the values, and presents them in a clear and straight forward manner. Making the Decision There are many techniques that can be used to help in reaching a decision. The pros and ...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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each of the possible solutions/options available. There are other techniques which allow for more direct comparisons between possible solutions. These are more complicated and generally involve a certain amount of calculation. These can be particularly helpful when it is necessary to weigh a number of conflicting value...
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car that is more economical to keep on the road? Intuitive Judgments: In addition to making reasoned decisions using the techniques shown above, in many cases people use an intuitive approach to decision making. When making a decision many influences, which have not been considered, may play a part. For example, prejud...
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xperience without consideration of past mistakes. Making a decision using intuition alone should be an option and not done merely because it is the easy way out, or other methods are more difficult. Intuition is a perfectly acceptable means of making a decision, although it is generally more appropriate when the decisi...
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nd to require a more formal, structured approach. It is important to be wary of impulsive reactions to a situation and remember to keep a record of the decision for future reference, no matter whether the decision was made intuitively or after taking a reasoned approach. If possible, it is best to allow time to reflect...
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n is made public, it is very difficult to change. Summary Decision making is the act of choosing between a number of alternatives. In the wider process of problem solving, decision making involves choosing between possible solutions to a problem. Decisions can be made through either an intuitive or reasoned process, or...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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mber of stages to any structured decision making. You should always remember that no decision making technique should be used as an alternative to good judgement and clear thinking. All decision making involves individual judgement, and systematic techniques are merely there to assist those judgements. http://www.skill...
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pyright is acknowledged and a reference or link is included to the page/s where the information was found. Material from skillsyouneed.com may not be sold, or published for profit in any form without express written permission from skillsyouneed.com. For information on how to reference correctly please see our page on ...
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aking Much of what people do is solve problems and make decisions. Often, they are “under the gun”, stressed and very short of time. Consequently, when they encounter a new problem or decision they must make, they react with a decision that seemed to work before. It’s easy with this approach to get stuck in a circle of...
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approach to problem solving and decision making. Not all problems can be solved and decisions made by the following, rather rational approach. However, the following basic guidelines will get you started. Don’t be intimidated by the length of the list of guidelines. After you’ve practiced them a few times, they’ll beco...
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r nature to view a “problem” as an “opportunity”. Therefore, you might substitute “problem” for “opportunity” in the following guidelines.) Define the problem This is often where people struggle. They react to what they think the problem is. Instead, seek to understand more about why you think there’s a problem. Define...
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o think there’s a problem? Where is it happening? How is it happening? When is it happening? With whom is it happening? (HINT: Don’t jump to “Who is causing the problem?” When we’re stressed, blaming is often one of our first reactions. To be an effective manager, you need to address issues more than people.) Why is it...
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ng is happening and should be: …” As much as possible, be specific in your description, including what is happening, where, how, with whom and why. (It may be helpful at this point to use a variety of research methods. Defining complex problems: If the problem still seems overwhelming, break it down by repeating steps ...
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r problem analysis for conferring with a peer or someone else. Prioritize the problems— if you discover that you are looking at several related problems, then prioritize which ones you should address first. Note the difference between “important” and “urgent” problems. Often, what we consider to be important problems t...
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hone calls, then you’ve probably got a more “important” problem waiting. Understand your role in the problem— your role in the problem can greatly influence how you perceive the role of others. For example, if you’re very stressed out, it’ll probably look like others are, too, or, you may resort too quickly to blaming ...
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m; you may ignore the accountabilities of others. Look at potential causes for the problem It’s amazing how much you don’t know about what you don’t know. Therefore, in this phase, it’s critical to get input from other people who notice the problem and who are affected by it. It’s often useful to collect input from oth...
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their impressions of the real causes of problems. Write down what your opinions and what you’ve heard from others. It’s often useful to seek advice from a peer or your supervisor in order to verify your impression of the problem. Write down a description of the cause of the problem and in terms of what is happening, wh...
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ved (unless you’re facing a personal and/or other performance problem). Brainstorm for solutions to the problem. Very simply put, brainstorming is collecting as many ideas as possible, and then screening them to find the best idea. It’s critical when collecting the ideas to not pass any judgment on the ideas — just wri...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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st likely to solve the problem for the long term? Which approach is the most realistic to accomplish for now? Do you have the resources? Are they affordable? Do you have enough time to implement the approach? What is the extent of risk associated with each alternative? (The nature of this step, in particular, in the pr...
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is your action plan) Carefully consider “What will the situation look like when the problem is solved?” What steps should be taken to implement the best alternative to solving the problem? What systems or processes should be changed in your organization, for example, a new policy or procedure? Don’t resort to solutions...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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you know if the steps are being followed or not? (these are your indicators of the success of your plan) What resources will you need in terms of people, money and facilities? How much time will you need to implement the solution? Write a schedule that includes the start and stop times, and when you expect to see certa...
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questions and consider this as your action plan. Communicate the plan to those involved in implementing it and, at least, to your immediate supervisor. (An important aspect of this step in the problem-solving process is continual observation and feedback.) Monitor implementation of the plan Monitor the indicators of su...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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ors? Will the plan be done according to schedule? If the plan is not being followed as expected, then consider: Was the plan realistic? Are there sufficient resources to accomplish the plan on schedule? Should more priority be placed on various aspects of the plan? Should the plan be changed? Verify if the problem has ...
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that the solution implemented solved the problem. If not, revisit the process and make necessary corrections. The Six Step Problem-solving Model Problem solving is the mental process you follow when you have a goal but can’t immediately understand how to achieve it. It’s a process that depends on you – how you perceive...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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ing what the problem really is identifying the true causes of the problem and the opportunities for reaching a goal generating creative solutions to the problem evaluating and choosing the best solution, and implementing the best solution, then monitoring your actions and the results to ensure the problem is solved suc...
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ach and implement each of the stages effectively. The best way to do this is to use a well-established, systematic problem-solving model. The six steps of problem solving Problems vary widely, and so do their solutions. Sometimes a problem and its solution are clear, but you don’t know how to get from point A to point ...
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e a six-step problem-solving model to address it. This model is highly flexible and can be adapted to suit various types of problems. It also comes with a flexible set of tools to use at each step. The model is designed to be followed one step at a time, but you may find that some stages don’t require as much attention...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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the problem is a crucial step that involves digging deeper to identify what it is that needs to be solved. The more clearly a problem is defined, the easier you’ll find it to complete subsequent steps. A symptom is a phenomenon or circumstance that results from a deeper, underlying condition. It’s common to mistake sym...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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consequences of problems instead of their causes. To define a problem, you can use gap analysis, which involves comparing your current state to the future state you want to be in, to identify the gaps between them. Gather the data and analyze the problem – You decide what type of problem it is – whether there’s a clear...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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hether you need to determine how to reach a goal. You then dig to the root causes of the problem, and detail the nature of the gap between where you are and where you want to be. The five-why analysis is a tool that’ll help you get to the heart of the problem. Ask “Why?” a number of times to dig through each layer of s...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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licated problem using a cause-and-effect diagram. A cause is something that produces an effect, result, or consequence – or what contributed to the current state of affairs. Categories of causes include people, time, and the environment. Identify as many potential solutions as you can – Brainstorm creatively – ask lots...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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of the causes to point to various possibilities. Don’t limit yourself by considering practicalities at this stage; simply record your ideas. Select and plan the solution – In evaluating your ideas, more options could present themselves. You could do this by rating each possible solution you came up with in step 3 accor...
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st, and how likely it is to satisfy stakeholders. During the planning step, you determine what steps must be taken, designating tasks where necessary. And you decide on deadlines for completing the actions and estimate the costs of implementing them. You also create a contingency plan in case of unforeseen circumstance...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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to implement the solution you’ve chosen, based on any constraints that apply. You also should draw up an action plan. The complexity of the plan will depend on the situation, but it should include the who, what, and when of your proposed solution. Implement the solution – This is an ongoing process. You need to ensure ...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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e, all the work you’ve done might be for nothing. Evaluate the results —Check to see that your gained a favorable outcome and continue to monitor over time. If the result is not exactly what you hoped for, evaluate the places that may have contributed to the lesser outcome, revise your plan and try again. Remember that...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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ge based on the demands of your unique situation. The six-step problem-solving model, and the tools it provides, is an effective, systematic approach to problem solving. By following each step consciously, you can ensure that generating solutions is a fact-driven, objective, and reliable process. It encourages you to d...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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itor your solutions to make sure they’re working. So by following this model you’re more likely to come up with good, original, lasting solutions. To solve problems effectively, you need to use a good problem-solving model. The six-step model is a tried-and-tested approach. Its steps include defining a problem, analyzi...
https://textbooks.whatcom.edu/healthprofessionalism/chapter/essential-tools-organization-prioritization-time-management-decision-making-and-problem-solving/
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the solution while monitoring its effectiveness. http://reporting.talent20.co.za/skillsoft/Content/cca/pd_12_a01_bs_enus/output/html/sb/sbpd_12_a01_bs_enus002003.html Copyright 2010 SkillSoft. All rights reserved. SkillSoft and the SkillSoft logo are trademarks or registered trademarks of SkillSoft in the United States...
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arks are the property of their respective owners. License Professionalism Copyright © 2016 by Whatcom Community College is licensed under a Creative Commons Attribution 4.0 International License , except where otherwise noted. Share This Book
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The urgent and the important Uncategorized Oct 14 Written By One of the biggest lessons I have learned so far as a department chair is the importance of differentiating between tasks that are important , and things that are urgent . As former US President Dwight D. Eisenhower once said: I have two kinds of problems: th...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
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between the important and the urgent can be vast. Urgent items are always focused on the present moment: They need attention right now and if they are not dealt with, the consequences also happen right now . Important items on the other hand belong to long-term goals and items of strategic value. They are "slower", con...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
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2026-04-11T16:30:52.681438
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o urgent tasks at the expense of important tasks. Urgent tasks come in hot into our inboxes and scream loudly for resolution. They are, in David Allen's terms , the "latest and loudest". They are almost always someone else's problem, given to us on a short time frame that amplifies their volume. So naturally we focus o...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
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0.625
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[]
511
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.681614
[ -0.003761889645829797, -0.027085190638899803, 0.03376717492938042, 0.00828793365508318, 0.06786118447780609, -0.0633823350071907, 0.08740579336881638, -0.002564244205132127, 0.028597582131624222, -0.016788886860013008, -0.04115329310297966, 0.016153691336512566, -0.08817730098962784, 0.055...
ng adequate time to the important things that sit there, quietly and patiently. In becoming a department chair, the single biggest adjustment I've had to make is in the amount of effort needed to decide whether something is urgent or important, and exercising the discipline to give attention to things that are importan...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
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["decision_making", "philosophy"]
512
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.681837
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he nature of the work that's changed, and the most prominent facet of that change is that the first step is to parse out what items, of the dozens that appear on my doorstep every day, are urgent versus important. Almost everything that comes into my inbox sounds urgent. Most of these urgent requests matter and have va...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
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511
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.682155
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ning to long-term goals and strategies for myself or the department? Sometimes they are; many times they are not. Telling the difference, and triaging the urgent stuff while also making time for the important stuff (which almost never shows up in my email inbox, curiously), is probably the biggest and most crucial part...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
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0.424
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["education"]
511
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.682341
[ 0.017439410090446472, 0.07926585525274277, 0.059904735535383224, -0.06830569356679916, 0.0478813573718071, -0.04398225620388985, -0.00790900457650423, -0.010155631229281425, -0.05203723907470703, 0.0024359298404306173, -0.05294687673449516, 0.005185878369957209, -0.07378332316875458, 0.054...
s redesign of a math course that's similar to one we need to redesign. (Important because redesigning this course is a 3-year goal for the department.) Study the setup of my university's digital badge on Workplace Technology and Communication . (Important because introducing digital badges is going to be a major curric...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
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0.417
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["education", "leadership", "communication"]
512
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.682506
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he unit recommendation for a faculty member up for promotion. (Important because it's a promotion, and helping faculty grow professionally is a long-term strategic goal for me professionally and one of my core duties as department chair.) Eisenhower famously differentiated between the urgent and the important, and a po...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
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0.419
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["career", "strategy", "decision_making"]
512
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.682659
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abits_decision-making_matrix.png ) In this 2x2 matrix we can plot the tasks that are urgent but not important; important but not urgent; both important and urgent; or neither important nor urgent. And we can rank the priority of those items and get a sense of what to do with them by where they fall in the matrix: Tasks...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
false
0.446
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["decision_making", "interview"]
487
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.683068
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Most Important Thing (MIT) list for a given day. Thasks that are important but not urgent come second. These need to be done; schedule time during the week to do them. Tasks that are urgent but not important are third. Delegate these if possible. Otherwise schedule time for them, but not at the expense of the important...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
false
0.468
0.884
[]
510
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.683220
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t sort of thing on the weekends or evenings [1] . If not, then these items probably need to be re-processed using the GTD flowchart because they are no longer truly actionable (or never were in the first place) and need to be trashed, delegated, or put into a someday/maybe list. For example, suppose I get an email from...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
false
0.44
0.886
["strategy"]
512
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.683534
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d categorize as strategically important in the sense of serving a long-term goal. So it's "urgent but not important [2] ". I'll probably delegate this by telling the student to set up an appointment with me through our office staff. Reading the article about the course redesign is important, but not urgent --- schedule...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
false
0.437
0.88
["strategy"]
512
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.683742
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ns to be due on Friday, so this is both urgent and important --- that's an MIT on my list for tomorrow and has a two-hour block in my calendar tomorrow morning all by itself. I've found myself thinking a lot about the Eisenhower matrix since becoming department chair. Before, I could often get away with dealing with on...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
false
0.464
0.892
[]
512
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.683899
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a daily basis demand to be heard as Urgent, and dealing with them all right now would require more than 168 hours in a week. It turns out that about half of those items on average are not even actionable, and so they get trashed, delegated, or put into a someday/maybe list. For the ones that remain, I have tags for Urg...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
false
0.603
0.894
[]
506
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.684370
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h the week or at least part of a single pomodoro. As for the rest, I get to them when I get to them (or delegate them). And you know what? Things still get done, and the world doesn't collapse in on itself. And I feel a lot better at the end of the day about what I'm doing. What's at stake if we fail to distinguish bet...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
false
0.579
0.894
[]
512
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.685114
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ing out fires but never building anything, constantly dealing with other people's problems but never developing your professional self, slowly burning out from all the stress and never doing the things you know will be fulfilling. Some formulations of the Eisenhower matrix approach, like the one in the picture, tell yo...
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
false
0.41
0.862
["career", "philosophy"]
511
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.685804
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ave priority scheduling (except on the weekends). ↩︎ To clarify for those in the back: If I say something is "not important" this doesn't mean I don't care about it or that it doesn't matter. ↩︎ GTD Higher Education Leadership Previous Previous On the care and handling of student ratings Next Next Teachability
https://www.rtalbert.org/blog-archive/index.php/2019/10/14/the-urgent-and-the-important
The urgent and the important — Robert Talbert, PhD.
rtalbert.org
unknown
false
0.42
0.806
["leadership", "education"]
311
Prioritization Time Attention Management
topic
2026-04-11T16:30:52.687979
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