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Your Policy Renewal - Animal Friends (R/UYAQZEVQT.JR/) Title Dear Mr Hussain, It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,334.60 including insurance premium tax. Last year's premium £983.41 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hussain, It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,334.60 including insurance premium tax. Last year's premium £983.41 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hussain, Dear Mr Hussain, Dear Mr Hussain, It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Karen's cover with Animal Friends. Thank you for trusting us with Karen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Karen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,334.60 including insurance premium tax. Last year's premium £983.41 including insurance premium tax. This year's premium £5,334.60 including insurance premium tax. This year's premium £5,334.60 including insurance premium tax. Last year's premium £983.41 including insurance premium tax. Last year's premium £983.41 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Karen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Karen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Karen, your renewal will take effect from 14 November, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Malcolm Williams-Hall, 1 Raymond streets Stewarthaven S4 8EW Policy Details Policy number: R/UYAQZEVQT.JR/ Policy start date: 14 November, 2025 Policy end date: Saturday 26 August, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Karen Pet type: Dog Pet date of birth: 22/06/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,393.83 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,334.60 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,703.71 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 14 November, 2025. Your standard monthly payment of £9,693.34 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Malcolm Williams-Hall 1 Raymond streets Stewarthaven S4 8EW Karen's Policy Renewal Date: 14 November, 2025 Policy Number: R/UYAQZEVQT.JR/ New monthly premium £9,693.34 This year's annual premium £5,334.60 Last year's annual premium £983.41 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 18 March, 2024 Dear Mr Hussain It's time to renew Karen’s cover with Animal Friends . Thank you for trusting us with Karen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Karen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Karen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Karen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Karen gets older As Karen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Karen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 14 November, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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R/UYAQZEVQT.JR/
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Saturday 26 August, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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14 November, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (mrsvjaxsee-rpflmuenbu) Title Dear Mr Mahmood, It's time to renew Hayley's cover with Animal Friends. Thank you for trusting us with Hayley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hayley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,947.94 including insurance premium tax. Last year's premium £5,434.66 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hayley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Mahmood, It's time to renew Hayley's cover with Animal Friends. Thank you for trusting us with Hayley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hayley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,947.94 including insurance premium tax. Last year's premium £5,434.66 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hayley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Mahmood, Dear Mr Mahmood, Dear Mr Mahmood, It's time to renew Hayley's cover with Animal Friends. Thank you for trusting us with Hayley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hayley's cover with Animal Friends. Thank you for trusting us with Hayley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hayley's cover with Animal Friends. Thank you for trusting us with Hayley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hayley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hayley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hayley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,947.94 including insurance premium tax. Last year's premium £5,434.66 including insurance premium tax. This year's premium £8,947.94 including insurance premium tax. This year's premium £8,947.94 including insurance premium tax. Last year's premium £5,434.66 including insurance premium tax. Last year's premium £5,434.66 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hayley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hayley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hayley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Hayley. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Hayley, your renewal will take effect from 03 November, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Annette Lewis, 801 Jemma row Coxhaven S63 5TH Policy Details Policy number: mrsvjaxsee-rpflmuenbu Policy start date: 03 November, 2019 Policy end date: 2022-05-01 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Hayley Pet type: Dog Pet date of birth: 22/10/2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,997.02 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,947.94 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,219.63 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 03 November, 2019. Your standard monthly payment of £2,034.54 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Annette Lewis 801 Jemma row Coxhaven S63 5TH Hayley's Policy Renewal Date: 03 November, 2019 Policy Number: mrsvjaxsee-rpflmuenbu New monthly premium £2,034.54 This year's annual premium £8,947.94 Last year's annual premium £5,434.66 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 23/05/19 Dear Mr Mahmood It's time to renew Hayley’s cover with Animal Friends . Thank you for trusting us with Hayley's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Hayley is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Hayley It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Hayley as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Hayley gets older As Hayley is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Hayley is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 03 November, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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2022-05-01
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03 November, 2019
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (1H.W4LM) Title Dear Mr Daly, It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,484.81 including insurance premium tax. Last year's premium £1,856.61 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Daly, It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,484.81 including insurance premium tax. Last year's premium £1,856.61 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Daly, Dear Mr Daly, Dear Mr Daly, It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sian's cover with Animal Friends. Thank you for trusting us with Sian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,484.81 including insurance premium tax. Last year's premium £1,856.61 including insurance premium tax. This year's premium £3,484.81 including insurance premium tax. This year's premium £3,484.81 including insurance premium tax. Last year's premium £1,856.61 including insurance premium tax. Last year's premium £1,856.61 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sian, your renewal will take effect from Mon 03 April, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ian Birch, 847 Richards gardens Lake Paigemouth B5U 2LG Policy Details Policy number: 1H.W4LM Policy start date: Mon 03 April, 2023 Policy end date: 01/04/25 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sian Pet type: Dog Pet date of birth: 29 April, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,504.69 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,484.81 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £968.23 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Mon 03 April, 2023. Your standard monthly payment of £9,812.19 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ian Birch 847 Richards gardens Lake Paigemouth B5U 2LG Sian's Policy Renewal Date: Mon 03 April, 2023 Policy Number: 1H.W4LM New monthly premium £9,812.19 This year's annual premium £3,484.81 Last year's annual premium £1,856.61 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Fri 05 January, 2024 Dear Mr Daly It's time to renew Sian’s cover with Animal Friends . Thank you for trusting us with Sian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sian gets older As Sian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Mon 03 April, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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1H.W4LM
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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01/04/25
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Mon 03 April, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (URP.XAQBCR) Title Dear Mr Davies, It's time to renew Elaine's cover with Animal Friends. Thank you for trusting us with Elaine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elaine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,081.73 including insurance premium tax. Last year's premium £3,062.18 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elaine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Davies, It's time to renew Elaine's cover with Animal Friends. Thank you for trusting us with Elaine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elaine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,081.73 including insurance premium tax. Last year's premium £3,062.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elaine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Davies, Dear Mr Davies, Dear Mr Davies, It's time to renew Elaine's cover with Animal Friends. Thank you for trusting us with Elaine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elaine's cover with Animal Friends. Thank you for trusting us with Elaine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Elaine's cover with Animal Friends. Thank you for trusting us with Elaine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Elaine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elaine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Elaine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,081.73 including insurance premium tax. Last year's premium £3,062.18 including insurance premium tax. This year's premium £4,081.73 including insurance premium tax. This year's premium £4,081.73 including insurance premium tax. Last year's premium £3,062.18 including insurance premium tax. Last year's premium £3,062.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Elaine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elaine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Elaine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Elaine. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Elaine, your renewal will take effect from 29/02/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Tina Phillips, Flat 02 Wells pike Andreabury ME0 5BA Policy Details Policy number: URP.XAQBCR Policy start date: 29/02/24 Policy end date: 2023-08-28 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Elaine Pet type: Dog Pet date of birth: Thu 18 July, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,250.89 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,081.73 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,360.98 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 29/02/24. Your standard monthly payment of £1,073.73 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Tina Phillips Flat 02 Wells pike Andreabury ME0 5BA Elaine's Policy Renewal Date: 29/02/24 Policy Number: URP.XAQBCR New monthly premium £1,073.73 This year's annual premium £4,081.73 Last year's annual premium £3,062.18 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 10/04/20 Dear Mr Davies It's time to renew Elaine’s cover with Animal Friends . Thank you for trusting us with Elaine's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Elaine is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Elaine It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Elaine as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Elaine gets older As Elaine is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Elaine is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 29/02/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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URP.XAQBCR
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2023-08-28
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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29/02/24
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (F.F228FHSF65NFK) Title Dear Mr Jones, It's time to renew Janice's cover with Animal Friends. Thank you for trusting us with Janice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Janice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,812.11 including insurance premium tax. Last year's premium £6,462.62 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Janice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jones, It's time to renew Janice's cover with Animal Friends. Thank you for trusting us with Janice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Janice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,812.11 including insurance premium tax. Last year's premium £6,462.62 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Janice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jones, Dear Mr Jones, Dear Mr Jones, It's time to renew Janice's cover with Animal Friends. Thank you for trusting us with Janice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Janice's cover with Animal Friends. Thank you for trusting us with Janice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Janice's cover with Animal Friends. Thank you for trusting us with Janice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Janice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Janice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Janice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,812.11 including insurance premium tax. Last year's premium £6,462.62 including insurance premium tax. This year's premium £5,812.11 including insurance premium tax. This year's premium £5,812.11 including insurance premium tax. Last year's premium £6,462.62 including insurance premium tax. Last year's premium £6,462.62 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Janice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Janice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Janice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Janice. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Janice, your renewal will take effect from 17/06/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Martyn Williams, 381 Baker harbors Grayberg L44 7BB Policy Details Policy number: F.F228FHSF65NFK Policy start date: 17/06/20 Policy end date: 11 December, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Janice Pet type: Dog Pet date of birth: 26/05/2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,991.21 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,812.11 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,453.22 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 17/06/20. Your standard monthly payment of £8,521.61 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Martyn Williams 381 Baker harbors Grayberg L44 7BB Janice's Policy Renewal Date: 17/06/20 Policy Number: F.F228FHSF65NFK New monthly premium £8,521.61 This year's annual premium £5,812.11 Last year's annual premium £6,462.62 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thu 25 July, 2024 Dear Mr Jones It's time to renew Janice’s cover with Animal Friends . Thank you for trusting us with Janice's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Janice is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Janice It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Janice as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Janice gets older As Janice is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Janice is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 17/06/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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F.F228FHSF65NFK
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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11 December, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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17/06/20
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (F59/FM4Y) Title Dear Mr Reeves, It's time to renew Martin's cover with Animal Friends. Thank you for trusting us with Martin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Martin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,387.90 including insurance premium tax. Last year's premium £6,248.13 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Martin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Reeves, It's time to renew Martin's cover with Animal Friends. Thank you for trusting us with Martin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Martin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,387.90 including insurance premium tax. Last year's premium £6,248.13 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Martin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Reeves, Dear Mr Reeves, Dear Mr Reeves, It's time to renew Martin's cover with Animal Friends. Thank you for trusting us with Martin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Martin's cover with Animal Friends. Thank you for trusting us with Martin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Martin's cover with Animal Friends. Thank you for trusting us with Martin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Martin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Martin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Martin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,387.90 including insurance premium tax. Last year's premium £6,248.13 including insurance premium tax. This year's premium £5,387.90 including insurance premium tax. This year's premium £5,387.90 including insurance premium tax. Last year's premium £6,248.13 including insurance premium tax. Last year's premium £6,248.13 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Martin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Martin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Martin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Martin. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Martin, your renewal will take effect from 23 January, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Richard Hutchinson, Studio 90K Aimee plaza Fletcherton WS35 7YS Policy Details Policy number: F59/FM4Y Policy start date: 23 January, 2021 Policy end date: 01 April, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Martin Pet type: Dog Pet date of birth: 13 April, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,371.78 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,387.90 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,936.04 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 23 January, 2021. Your standard monthly payment of £1,143.89 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Richard Hutchinson Studio 90K Aimee plaza Fletcherton WS35 7YS Martin's Policy Renewal Date: 23 January, 2021 Policy Number: F59/FM4Y New monthly premium £1,143.89 This year's annual premium £5,387.90 Last year's annual premium £6,248.13 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 22/07/2025 Dear Mr Reeves It's time to renew Martin’s cover with Animal Friends . Thank you for trusting us with Martin's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Martin is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Martin It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Martin as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Martin gets older As Martin is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Martin is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 23 January, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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F59/FM4Y
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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01 April, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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23 January, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (6PDML1/K3_2K5) Title Dear Mr Clarke, It's time to renew Glen's cover with Animal Friends. Thank you for trusting us with Glen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Glen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £922.71 including insurance premium tax. Last year's premium £6,476.91 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Glen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Clarke, It's time to renew Glen's cover with Animal Friends. Thank you for trusting us with Glen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Glen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £922.71 including insurance premium tax. Last year's premium £6,476.91 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Glen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Clarke, Dear Mr Clarke, Dear Mr Clarke, It's time to renew Glen's cover with Animal Friends. Thank you for trusting us with Glen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Glen's cover with Animal Friends. Thank you for trusting us with Glen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Glen's cover with Animal Friends. Thank you for trusting us with Glen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Glen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Glen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Glen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £922.71 including insurance premium tax. Last year's premium £6,476.91 including insurance premium tax. This year's premium £922.71 including insurance premium tax. This year's premium £922.71 including insurance premium tax. Last year's premium £6,476.91 including insurance premium tax. Last year's premium £6,476.91 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Glen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Glen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Glen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Glen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Glen, your renewal will take effect from Sunday 19 January, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Adam Kerr, Studio 56g Dawn underpass Elainechester W5D 0DB Policy Details Policy number: 6PDML1/K3_2K5 Policy start date: Sunday 19 January, 2025 Policy end date: 13/06/2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Glen Pet type: Dog Pet date of birth: 04/03/2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,564.22 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £922.71 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,109.83 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sunday 19 January, 2025. Your standard monthly payment of £3,348.90 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Adam Kerr Studio 56g Dawn underpass Elainechester W5D 0DB Glen's Policy Renewal Date: Sunday 19 January, 2025 Policy Number: 6PDML1/K3_2K5 New monthly premium £3,348.90 This year's annual premium £922.71 Last year's annual premium £6,476.91 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sat 06 June, 2020 Dear Mr Clarke It's time to renew Glen’s cover with Animal Friends . Thank you for trusting us with Glen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Glen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Glen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Glen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Glen gets older As Glen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Glen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sunday 19 January, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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6PDML1/K3_2K5
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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13/06/2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sunday 19 January, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (4M36K6Z) Title Dear Mr Pratt, It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,906.25 including insurance premium tax. Last year's premium £214.65 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Pratt, It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,906.25 including insurance premium tax. Last year's premium £214.65 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Pratt, Dear Mr Pratt, Dear Mr Pratt, It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Clare's cover with Animal Friends. Thank you for trusting us with Clare's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Clare has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,906.25 including insurance premium tax. Last year's premium £214.65 including insurance premium tax. This year's premium £7,906.25 including insurance premium tax. This year's premium £7,906.25 including insurance premium tax. Last year's premium £214.65 including insurance premium tax. Last year's premium £214.65 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Clare with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Clare. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Clare, your renewal will take effect from 2023-10-02. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jack Miah-Bailey, 50 Butler inlet Gardnerfurt M63 4DJ Policy Details Policy number: 4M36K6Z Policy start date: 2023-10-02 Policy end date: 11/01/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Clare Pet type: Dog Pet date of birth: 15 June, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,473.83 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,906.25 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,086.86 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2023-10-02. Your standard monthly payment of £7,326.44 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jack Miah-Bailey 50 Butler inlet Gardnerfurt M63 4DJ Clare's Policy Renewal Date: 2023-10-02 Policy Number: 4M36K6Z New monthly premium £7,326.44 This year's annual premium £7,906.25 Last year's annual premium £214.65 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thursday 04 July, 2024 Dear Mr Pratt It's time to renew Clare’s cover with Animal Friends . Thank you for trusting us with Clare's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Clare is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Clare It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Clare as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Clare gets older As Clare is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Clare is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2023-10-02. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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4M36K6Z
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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11/01/2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2023-10-02
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (1-QSHV3OY5G3A1H.UC9) Title Dear Mr Kelly, It's time to renew Craig's cover with Animal Friends. Thank you for trusting us with Craig's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Craig has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,179.27 including insurance premium tax. Last year's premium £2,616.01 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Craig with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Kelly, It's time to renew Craig's cover with Animal Friends. Thank you for trusting us with Craig's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Craig has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,179.27 including insurance premium tax. Last year's premium £2,616.01 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Craig with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Kelly, Dear Mr Kelly, Dear Mr Kelly, It's time to renew Craig's cover with Animal Friends. Thank you for trusting us with Craig's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Craig's cover with Animal Friends. Thank you for trusting us with Craig's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Craig's cover with Animal Friends. Thank you for trusting us with Craig's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Craig has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Craig has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Craig has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,179.27 including insurance premium tax. Last year's premium £2,616.01 including insurance premium tax. This year's premium £7,179.27 including insurance premium tax. This year's premium £7,179.27 including insurance premium tax. Last year's premium £2,616.01 including insurance premium tax. Last year's premium £2,616.01 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Craig with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Craig with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Craig with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Craig. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Craig, your renewal will take effect from 06/09/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jayne Cox-Bailey, Flat 53y Howard streets Leightown W24 2NA Policy Details Policy number: 1-QSHV3OY5G3A1H.UC9 Policy start date: 06/09/2020 Policy end date: 23/01/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Craig Pet type: Dog Pet date of birth: 2023-08-18 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,870.26 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,179.27 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,164.71 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 06/09/2020. Your standard monthly payment of £2,293.15 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jayne Cox-Bailey Flat 53y Howard streets Leightown W24 2NA Craig's Policy Renewal Date: 06/09/2020 Policy Number: 1-QSHV3OY5G3A1H.UC9 New monthly premium £2,293.15 This year's annual premium £7,179.27 Last year's annual premium £2,616.01 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 15 September, 2021 Dear Mr Kelly It's time to renew Craig’s cover with Animal Friends . Thank you for trusting us with Craig's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Craig is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Craig It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Craig as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Craig gets older As Craig is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Craig is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 06/09/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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23/01/2022
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06/09/2020
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (o//lfi_unezgo) Title Dear Mr Parker, It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,032.94 including insurance premium tax. Last year's premium £1,794.42 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Parker, It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,032.94 including insurance premium tax. Last year's premium £1,794.42 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Parker, Dear Mr Parker, Dear Mr Parker, It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mohamed's cover with Animal Friends. Thank you for trusting us with Mohamed's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mohamed has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,032.94 including insurance premium tax. Last year's premium £1,794.42 including insurance premium tax. This year's premium £6,032.94 including insurance premium tax. This year's premium £6,032.94 including insurance premium tax. Last year's premium £1,794.42 including insurance premium tax. Last year's premium £1,794.42 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mohamed with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Mohamed. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Mohamed, your renewal will take effect from 17/09/2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Francesca Taylor-Willis, Studio 04 McCarthy canyon South Michellehaven WF18 3YP Policy Details Policy number: o//lfi_unezgo Policy start date: 17/09/2025 Policy end date: 2019-12-26 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Mohamed Pet type: Dog Pet date of birth: 09/04/24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,572.22 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,032.94 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,718.51 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 17/09/2025. Your standard monthly payment of £7,181.81 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Francesca Taylor-Willis Studio 04 McCarthy canyon South Michellehaven WF18 3YP Mohamed's Policy Renewal Date: 17/09/2025 Policy Number: o//lfi_unezgo New monthly premium £7,181.81 This year's annual premium £6,032.94 Last year's annual premium £1,794.42 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-01-09 Dear Mr Parker It's time to renew Mohamed’s cover with Animal Friends . Thank you for trusting us with Mohamed's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Mohamed is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Mohamed It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Mohamed as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Mohamed gets older As Mohamed is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Mohamed is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 17/09/2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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o//lfi_unezgo
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2019-12-26
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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17/09/2025
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (TQEAFCW/GNJ.TN) Title Dear Mr Scott, It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,562.87 including insurance premium tax. Last year's premium £4,984.46 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Scott, It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,562.87 including insurance premium tax. Last year's premium £4,984.46 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Scott, Dear Mr Scott, Dear Mr Scott, It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Martyn's cover with Animal Friends. Thank you for trusting us with Martyn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Martyn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,562.87 including insurance premium tax. Last year's premium £4,984.46 including insurance premium tax. This year's premium £4,562.87 including insurance premium tax. This year's premium £4,562.87 including insurance premium tax. Last year's premium £4,984.46 including insurance premium tax. Last year's premium £4,984.46 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Martyn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Martyn. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Martyn, your renewal will take effect from 25 May, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Nicholas Arnold, 522 Saunders crossing Mathewfort HX75 6DT Policy Details Policy number: TQEAFCW/GNJ.TN Policy start date: 25 May, 2025 Policy end date: 2023-01-26 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Martyn Pet type: Dog Pet date of birth: 26 April, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,144.27 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,562.87 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,926.68 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 25 May, 2025. Your standard monthly payment of £1,651.24 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Nicholas Arnold 522 Saunders crossing Mathewfort HX75 6DT Martyn's Policy Renewal Date: 25 May, 2025 Policy Number: TQEAFCW/GNJ.TN New monthly premium £1,651.24 This year's annual premium £4,562.87 Last year's annual premium £4,984.46 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 15/11/20 Dear Mr Scott It's time to renew Martyn’s cover with Animal Friends . Thank you for trusting us with Martyn's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Martyn is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Martyn It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Martyn as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Martyn gets older As Martyn is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Martyn is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 25 May, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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TQEAFCW/GNJ.TN
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2023-01-26
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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25 May, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (BE89E2GHP61G) Title Dear Mr Briggs, It's time to renew Jayne's cover with Animal Friends. Thank you for trusting us with Jayne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jayne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,906.27 including insurance premium tax. Last year's premium £4,729.19 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jayne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Briggs, It's time to renew Jayne's cover with Animal Friends. Thank you for trusting us with Jayne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jayne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,906.27 including insurance premium tax. Last year's premium £4,729.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jayne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Briggs, Dear Mr Briggs, Dear Mr Briggs, It's time to renew Jayne's cover with Animal Friends. Thank you for trusting us with Jayne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jayne's cover with Animal Friends. Thank you for trusting us with Jayne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jayne's cover with Animal Friends. Thank you for trusting us with Jayne's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jayne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jayne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jayne has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,906.27 including insurance premium tax. Last year's premium £4,729.19 including insurance premium tax. This year's premium £8,906.27 including insurance premium tax. This year's premium £8,906.27 including insurance premium tax. Last year's premium £4,729.19 including insurance premium tax. Last year's premium £4,729.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jayne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jayne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jayne with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jayne. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jayne, your renewal will take effect from 01 September, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Adrian Evans, Flat 71 Thomas stravenue Port Paul NR3 8SA Policy Details Policy number: BE89E2GHP61G Policy start date: 01 September, 2023 Policy end date: 01 June, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jayne Pet type: Dog Pet date of birth: 11/04/2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,855.32 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,906.27 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,621.94 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 01 September, 2023. Your standard monthly payment of £2,786.78 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Adrian Evans Flat 71 Thomas stravenue Port Paul NR3 8SA Jayne's Policy Renewal Date: 01 September, 2023 Policy Number: BE89E2GHP61G New monthly premium £2,786.78 This year's annual premium £8,906.27 Last year's annual premium £4,729.19 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2019-07-05 Dear Mr Briggs It's time to renew Jayne’s cover with Animal Friends . Thank you for trusting us with Jayne's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jayne is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jayne It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jayne as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jayne gets older As Jayne is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jayne is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 01 September, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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BE89E2GHP61G
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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01 June, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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01 September, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (Y-ONSYYHOD_QNBWZJFK) Title Dear Mr Charlton, It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,762.59 including insurance premium tax. Last year's premium £984.44 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Charlton, It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,762.59 including insurance premium tax. Last year's premium £984.44 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Charlton, Dear Mr Charlton, Dear Mr Charlton, It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Barry's cover with Animal Friends. Thank you for trusting us with Barry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Barry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,762.59 including insurance premium tax. Last year's premium £984.44 including insurance premium tax. This year's premium £9,762.59 including insurance premium tax. This year's premium £9,762.59 including insurance premium tax. Last year's premium £984.44 including insurance premium tax. Last year's premium £984.44 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Barry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Barry. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Barry, your renewal will take effect from 30 October, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Abdul Morrison, 078 Jordan gardens North Carolynmouth B88 6YS Policy Details Policy number: Y-ONSYYHOD_QNBWZJFK Policy start date: 30 October, 2024 Policy end date: Wed 12 June, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Barry Pet type: Dog Pet date of birth: Sat 20 July, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,764.27 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,762.59 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,393.67 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 30 October, 2024. Your standard monthly payment of £5,713.98 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Abdul Morrison 078 Jordan gardens North Carolynmouth B88 6YS Barry's Policy Renewal Date: 30 October, 2024 Policy Number: Y-ONSYYHOD_QNBWZJFK New monthly premium £5,713.98 This year's annual premium £9,762.59 Last year's annual premium £984.44 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 09/09/23 Dear Mr Charlton It's time to renew Barry’s cover with Animal Friends . Thank you for trusting us with Barry's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Barry is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Barry It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Barry as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Barry gets older As Barry is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Barry is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 30 October, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Y-ONSYYHOD_QNBWZJFK
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wed 12 June, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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30 October, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (BKDBNFQ4.V9YN/HD3D/72A.Z4) Title Dear Mr Bull, It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,612.70 including insurance premium tax. Last year's premium £892.32 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Bull, It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,612.70 including insurance premium tax. Last year's premium £892.32 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Bull, Dear Mr Bull, Dear Mr Bull, It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Adam's cover with Animal Friends. Thank you for trusting us with Adam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Adam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,612.70 including insurance premium tax. Last year's premium £892.32 including insurance premium tax. This year's premium £8,612.70 including insurance premium tax. This year's premium £8,612.70 including insurance premium tax. Last year's premium £892.32 including insurance premium tax. Last year's premium £892.32 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Adam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Adam. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Adam, your renewal will take effect from 2022-02-21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Robert Hughes, Flat 47U Grace alley Port Adrianstad M9 5JR Policy Details Policy number: BKDBNFQ4.V9YN/HD3D/72A.Z4 Policy start date: 2022-02-21 Policy end date: 27 May, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Adam Pet type: Dog Pet date of birth: 28/11/23 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,441.91 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,612.70 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,971.18 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2022-02-21. Your standard monthly payment of £6,535.24 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Robert Hughes Flat 47U Grace alley Port Adrianstad M9 5JR Adam's Policy Renewal Date: 2022-02-21 Policy Number: BKDBNFQ4.V9YN/HD3D/72A.Z4 New monthly premium £6,535.24 This year's annual premium £8,612.70 Last year's annual premium £892.32 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2019-11-22 Dear Mr Bull It's time to renew Adam’s cover with Animal Friends . Thank you for trusting us with Adam's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Adam is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Adam It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Adam as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Adam gets older As Adam is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Adam is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2022-02-21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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BKDBNFQ4.V9YN/HD3D/72A.Z4
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27 May, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2022-02-21
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7P1F56/I37_7I1) Title Dear Mr Gardner, It's time to renew Garry's cover with Animal Friends. Thank you for trusting us with Garry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Garry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,440.79 including insurance premium tax. Last year's premium £3,962.12 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Garry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Gardner, It's time to renew Garry's cover with Animal Friends. Thank you for trusting us with Garry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Garry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,440.79 including insurance premium tax. Last year's premium £3,962.12 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Garry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Gardner, Dear Mr Gardner, Dear Mr Gardner, It's time to renew Garry's cover with Animal Friends. Thank you for trusting us with Garry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Garry's cover with Animal Friends. Thank you for trusting us with Garry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Garry's cover with Animal Friends. Thank you for trusting us with Garry's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Garry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Garry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Garry has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,440.79 including insurance premium tax. Last year's premium £3,962.12 including insurance premium tax. This year's premium £3,440.79 including insurance premium tax. This year's premium £3,440.79 including insurance premium tax. Last year's premium £3,962.12 including insurance premium tax. Last year's premium £3,962.12 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Garry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Garry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Garry with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Garry. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Garry, your renewal will take effect from 10/08/2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Antony Roberts, 1 Carol course East Margaret BA29 4JH Policy Details Policy number: 7P1F56/I37_7I1 Policy start date: 10/08/2023 Policy end date: 22/12/21 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Garry Pet type: Dog Pet date of birth: Mon 02 December, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,628.63 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,440.79 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,813.07 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 10/08/2023. Your standard monthly payment of £1,499.75 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Antony Roberts 1 Carol course East Margaret BA29 4JH Garry's Policy Renewal Date: 10/08/2023 Policy Number: 7P1F56/I37_7I1 New monthly premium £1,499.75 This year's annual premium £3,440.79 Last year's annual premium £3,962.12 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 26 July, 2019 Dear Mr Gardner It's time to renew Garry’s cover with Animal Friends . Thank you for trusting us with Garry's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Garry is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Garry It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Garry as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Garry gets older As Garry is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Garry is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 10/08/2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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7P1F56/I37_7I1
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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22/12/21
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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10/08/2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (BNWL3O33UAKND3U-1H9) Title Dear Mr Clark, It's time to renew Luke's cover with Animal Friends. Thank you for trusting us with Luke's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Luke has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £445.65 including insurance premium tax. Last year's premium £7,150.19 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Luke with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Clark, It's time to renew Luke's cover with Animal Friends. Thank you for trusting us with Luke's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Luke has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £445.65 including insurance premium tax. Last year's premium £7,150.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Luke with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Clark, Dear Mr Clark, Dear Mr Clark, It's time to renew Luke's cover with Animal Friends. Thank you for trusting us with Luke's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Luke's cover with Animal Friends. Thank you for trusting us with Luke's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Luke's cover with Animal Friends. Thank you for trusting us with Luke's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Luke has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Luke has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Luke has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £445.65 including insurance premium tax. Last year's premium £7,150.19 including insurance premium tax. This year's premium £445.65 including insurance premium tax. This year's premium £445.65 including insurance premium tax. Last year's premium £7,150.19 including insurance premium tax. Last year's premium £7,150.19 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Luke with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Luke with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Luke with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Luke. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Luke, your renewal will take effect from Sat 01 June, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Sara Martin, Flat 8 Samuel trafficway East Bradleyland WC8 3SW Policy Details Policy number: BNWL3O33UAKND3U-1H9 Policy start date: Sat 01 June, 2024 Policy end date: Wed 22 March, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Luke Pet type: Dog Pet date of birth: Sunday 15 December, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,994.80 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £445.65 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,775.32 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sat 01 June, 2024. Your standard monthly payment of £8,785.51 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Sara Martin Flat 8 Samuel trafficway East Bradleyland WC8 3SW Luke's Policy Renewal Date: Sat 01 June, 2024 Policy Number: BNWL3O33UAKND3U-1H9 New monthly premium £8,785.51 This year's annual premium £445.65 Last year's annual premium £7,150.19 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 14/02/2022 Dear Mr Clark It's time to renew Luke’s cover with Animal Friends . Thank you for trusting us with Luke's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Luke is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Luke It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Luke as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Luke gets older As Luke is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Luke is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sat 01 June, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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BNWL3O33UAKND3U-1H9
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wed 22 March, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sat 01 June, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (UPS/9S/0G1J2QSX5JI42T) Title Dear Mr Payne, It's time to renew Bradley's cover with Animal Friends. Thank you for trusting us with Bradley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bradley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,180.40 including insurance premium tax. Last year's premium £7,239.53 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bradley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Payne, It's time to renew Bradley's cover with Animal Friends. Thank you for trusting us with Bradley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bradley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,180.40 including insurance premium tax. Last year's premium £7,239.53 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bradley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Payne, Dear Mr Payne, Dear Mr Payne, It's time to renew Bradley's cover with Animal Friends. Thank you for trusting us with Bradley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bradley's cover with Animal Friends. Thank you for trusting us with Bradley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bradley's cover with Animal Friends. Thank you for trusting us with Bradley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bradley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bradley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bradley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,180.40 including insurance premium tax. Last year's premium £7,239.53 including insurance premium tax. This year's premium £8,180.40 including insurance premium tax. This year's premium £8,180.40 including insurance premium tax. Last year's premium £7,239.53 including insurance premium tax. Last year's premium £7,239.53 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bradley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bradley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bradley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Bradley. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Bradley, your renewal will take effect from 14/04/24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mohammed Young, 3 Wilson forks North Lyndashire M3 2DN Policy Details Policy number: UPS/9S/0G1J2QSX5JI42T Policy start date: 14/04/24 Policy end date: Thu 24 February, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Bradley Pet type: Dog Pet date of birth: 22 March, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £987.07 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,180.40 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,927.91 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 14/04/24. Your standard monthly payment of £798.38 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mohammed Young 3 Wilson forks North Lyndashire M3 2DN Bradley's Policy Renewal Date: 14/04/24 Policy Number: UPS/9S/0G1J2QSX5JI42T New monthly premium £798.38 This year's annual premium £8,180.40 Last year's annual premium £7,239.53 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 02 September, 2022 Dear Mr Payne It's time to renew Bradley’s cover with Animal Friends . Thank you for trusting us with Bradley's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Bradley is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Bradley It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Bradley as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Bradley gets older As Bradley is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Bradley is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 14/04/24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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UPS/9S/0G1J2QSX5JI42T
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thu 24 February, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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14/04/24
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (37SUAS/RJJKHQ1) Title Dear Mr Hill, It's time to renew Dale's cover with Animal Friends. Thank you for trusting us with Dale's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dale has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,556.24 including insurance premium tax. Last year's premium £6,312.68 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dale with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hill, It's time to renew Dale's cover with Animal Friends. Thank you for trusting us with Dale's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dale has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,556.24 including insurance premium tax. Last year's premium £6,312.68 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dale with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hill, Dear Mr Hill, Dear Mr Hill, It's time to renew Dale's cover with Animal Friends. Thank you for trusting us with Dale's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dale's cover with Animal Friends. Thank you for trusting us with Dale's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dale's cover with Animal Friends. Thank you for trusting us with Dale's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dale has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dale has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dale has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,556.24 including insurance premium tax. Last year's premium £6,312.68 including insurance premium tax. This year's premium £9,556.24 including insurance premium tax. This year's premium £9,556.24 including insurance premium tax. Last year's premium £6,312.68 including insurance premium tax. Last year's premium £6,312.68 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dale with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dale with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dale with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Dale. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Dale, your renewal will take effect from Monday 03 July, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Hayley Newman, 293 Collins extensions North Diana B83 6XG Policy Details Policy number: 37SUAS/RJJKHQ1 Policy start date: Monday 03 July, 2023 Policy end date: Thursday 21 March, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Dale Pet type: Dog Pet date of birth: 11/07/25 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,039.07 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,556.24 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,056.57 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Monday 03 July, 2023. Your standard monthly payment of £6,687.35 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Hayley Newman 293 Collins extensions North Diana B83 6XG Dale's Policy Renewal Date: Monday 03 July, 2023 Policy Number: 37SUAS/RJJKHQ1 New monthly premium £6,687.35 This year's annual premium £9,556.24 Last year's annual premium £6,312.68 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 18 January, 2022 Dear Mr Hill It's time to renew Dale’s cover with Animal Friends . Thank you for trusting us with Dale's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Dale is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Dale It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Dale as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Dale gets older As Dale is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Dale is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Monday 03 July, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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37SUAS/RJJKHQ1
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Thursday 21 March, 2019
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Monday 03 July, 2023
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (pdovs_rclztlydrmb/.b) Title Dear Mr Ward, It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,461.76 including insurance premium tax. Last year's premium £2,602.43 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Ward, It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,461.76 including insurance premium tax. Last year's premium £2,602.43 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Ward, Dear Mr Ward, Dear Mr Ward, It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,461.76 including insurance premium tax. Last year's premium £2,602.43 including insurance premium tax. This year's premium £6,461.76 including insurance premium tax. This year's premium £6,461.76 including insurance premium tax. Last year's premium £2,602.43 including insurance premium tax. Last year's premium £2,602.43 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Russell. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Russell, your renewal will take effect from Tuesday 10 March, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rosemary Collins, 34 Jacob bypass Wilsonborough LS5V 8DS Policy Details Policy number: pdovs_rclztlydrmb/.b Policy start date: Tuesday 10 March, 2020 Policy end date: Mon 21 October, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Russell Pet type: Dog Pet date of birth: 04/10/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,185.58 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,461.76 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,051.54 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tuesday 10 March, 2020. Your standard monthly payment of £3,006.70 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rosemary Collins 34 Jacob bypass Wilsonborough LS5V 8DS Russell's Policy Renewal Date: Tuesday 10 March, 2020 Policy Number: pdovs_rclztlydrmb/.b New monthly premium £3,006.70 This year's annual premium £6,461.76 Last year's annual premium £2,602.43 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 24/03/21 Dear Mr Ward It's time to renew Russell’s cover with Animal Friends . Thank you for trusting us with Russell's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Russell is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Russell It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Russell as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Russell gets older As Russell is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Russell is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tuesday 10 March, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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pdovs_rclztlydrmb/.b
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Mon 21 October, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tuesday 10 March, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ZX6IZE4K4AB65HK64P) Title Dear Mr Williamson, It's time to renew Diana's cover with Animal Friends. Thank you for trusting us with Diana's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Diana has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,093.74 including insurance premium tax. Last year's premium £8,282.83 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Diana with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Williamson, It's time to renew Diana's cover with Animal Friends. Thank you for trusting us with Diana's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Diana has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,093.74 including insurance premium tax. Last year's premium £8,282.83 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Diana with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Williamson, Dear Mr Williamson, Dear Mr Williamson, It's time to renew Diana's cover with Animal Friends. Thank you for trusting us with Diana's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Diana's cover with Animal Friends. Thank you for trusting us with Diana's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Diana's cover with Animal Friends. Thank you for trusting us with Diana's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Diana has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Diana has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Diana has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,093.74 including insurance premium tax. Last year's premium £8,282.83 including insurance premium tax. This year's premium £6,093.74 including insurance premium tax. This year's premium £6,093.74 including insurance premium tax. Last year's premium £8,282.83 including insurance premium tax. Last year's premium £8,282.83 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Diana with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Diana with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Diana with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Diana. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Diana, your renewal will take effect from Sun 19 September, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jamie Barnes, Flat 9 Alan lake East Joanne B5E 9ES Policy Details Policy number: ZX6IZE4K4AB65HK64P Policy start date: Sun 19 September, 2021 Policy end date: 31/05/25 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Diana Pet type: Dog Pet date of birth: 2023-08-26 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £517.46 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,093.74 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,846.43 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sun 19 September, 2021. Your standard monthly payment of £7,090.50 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jamie Barnes Flat 9 Alan lake East Joanne B5E 9ES Diana's Policy Renewal Date: Sun 19 September, 2021 Policy Number: ZX6IZE4K4AB65HK64P New monthly premium £7,090.50 This year's annual premium £6,093.74 Last year's annual premium £8,282.83 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 04 November, 2025 Dear Mr Williamson It's time to renew Diana’s cover with Animal Friends . Thank you for trusting us with Diana's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Diana is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Diana It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Diana as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Diana gets older As Diana is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Diana is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sun 19 September, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ZX6IZE4K4AB65HK64P
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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31/05/25
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sun 19 September, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (rxvqc-kkl) Title Dear Mr Brown, It's time to renew Zoe's cover with Animal Friends. Thank you for trusting us with Zoe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Zoe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,026.47 including insurance premium tax. Last year's premium £8,730.89 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Zoe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Brown, It's time to renew Zoe's cover with Animal Friends. Thank you for trusting us with Zoe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Zoe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,026.47 including insurance premium tax. Last year's premium £8,730.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Zoe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Brown, Dear Mr Brown, Dear Mr Brown, It's time to renew Zoe's cover with Animal Friends. Thank you for trusting us with Zoe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Zoe's cover with Animal Friends. Thank you for trusting us with Zoe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Zoe's cover with Animal Friends. Thank you for trusting us with Zoe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Zoe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Zoe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Zoe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,026.47 including insurance premium tax. Last year's premium £8,730.89 including insurance premium tax. This year's premium £8,026.47 including insurance premium tax. This year's premium £8,026.47 including insurance premium tax. Last year's premium £8,730.89 including insurance premium tax. Last year's premium £8,730.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Zoe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Zoe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Zoe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Zoe. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Zoe, your renewal will take effect from Mon 03 June, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Michelle Bradshaw, 46 Elliot ridges South Garryborough W3 3YU Policy Details Policy number: rxvqc-kkl Policy start date: Mon 03 June, 2024 Policy end date: 05/07/2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Zoe Pet type: Dog Pet date of birth: 27/06/24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,829.82 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,026.47 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £782.80 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Mon 03 June, 2024. Your standard monthly payment of £3,293.78 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Michelle Bradshaw 46 Elliot ridges South Garryborough W3 3YU Zoe's Policy Renewal Date: Mon 03 June, 2024 Policy Number: rxvqc-kkl New monthly premium £3,293.78 This year's annual premium £8,026.47 Last year's annual premium £8,730.89 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 17/03/2021 Dear Mr Brown It's time to renew Zoe’s cover with Animal Friends . Thank you for trusting us with Zoe's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Zoe is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Zoe It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Zoe as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Zoe gets older As Zoe is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Zoe is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Mon 03 June, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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rxvqc-kkl
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05/07/2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Mon 03 June, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (WOOCEESFNSDZTVEAJFH/) Title Dear Mr Lee, It's time to renew Roy's cover with Animal Friends. Thank you for trusting us with Roy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,338.13 including insurance premium tax. Last year's premium £5,662.23 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Lee, It's time to renew Roy's cover with Animal Friends. Thank you for trusting us with Roy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,338.13 including insurance premium tax. Last year's premium £5,662.23 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Lee, Dear Mr Lee, Dear Mr Lee, It's time to renew Roy's cover with Animal Friends. Thank you for trusting us with Roy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Roy's cover with Animal Friends. Thank you for trusting us with Roy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Roy's cover with Animal Friends. Thank you for trusting us with Roy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Roy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Roy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Roy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,338.13 including insurance premium tax. Last year's premium £5,662.23 including insurance premium tax. This year's premium £3,338.13 including insurance premium tax. This year's premium £3,338.13 including insurance premium tax. Last year's premium £5,662.23 including insurance premium tax. Last year's premium £5,662.23 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Roy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Roy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Roy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Roy. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Roy, your renewal will take effect from 14/10/2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Angela Morgan, 758 Leonard lock North Andreaview W25 9NQ Policy Details Policy number: WOOCEESFNSDZTVEAJFH/ Policy start date: 14/10/2021 Policy end date: Wed 23 June, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Roy Pet type: Dog Pet date of birth: 02/01/25 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,030.25 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,338.13 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,524.02 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 14/10/2021. Your standard monthly payment of £8,541.26 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Angela Morgan 758 Leonard lock North Andreaview W25 9NQ Roy's Policy Renewal Date: 14/10/2021 Policy Number: WOOCEESFNSDZTVEAJFH/ New monthly premium £8,541.26 This year's annual premium £3,338.13 Last year's annual premium £5,662.23 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 14 May, 2023 Dear Mr Lee It's time to renew Roy’s cover with Animal Friends . Thank you for trusting us with Roy's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Roy is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Roy It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Roy as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Roy gets older As Roy is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Roy is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 14/10/2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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WOOCEESFNSDZTVEAJFH/
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Wed 23 June, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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14/10/2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (L.AIP_B) Title Dear Mr Thompson, It's time to renew Caroline's cover with Animal Friends. Thank you for trusting us with Caroline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Caroline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,123.97 including insurance premium tax. Last year's premium £5,338.62 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Caroline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Thompson, It's time to renew Caroline's cover with Animal Friends. Thank you for trusting us with Caroline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Caroline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,123.97 including insurance premium tax. Last year's premium £5,338.62 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Caroline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Thompson, Dear Mr Thompson, Dear Mr Thompson, It's time to renew Caroline's cover with Animal Friends. Thank you for trusting us with Caroline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Caroline's cover with Animal Friends. Thank you for trusting us with Caroline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Caroline's cover with Animal Friends. Thank you for trusting us with Caroline's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Caroline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Caroline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Caroline has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,123.97 including insurance premium tax. Last year's premium £5,338.62 including insurance premium tax. This year's premium £2,123.97 including insurance premium tax. This year's premium £2,123.97 including insurance premium tax. Last year's premium £5,338.62 including insurance premium tax. Last year's premium £5,338.62 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Caroline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Caroline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Caroline with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Caroline. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Caroline, your renewal will take effect from 2025-02-24. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ms Lorraine Newman, 20 Smith estate Port Elaine L6E 9NJ Policy Details Policy number: L.AIP_B Policy start date: 2025-02-24 Policy end date: 2021-06-02 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Caroline Pet type: Dog Pet date of birth: Tue 11 May, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £165.06 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,123.97 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,627.52 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2025-02-24. Your standard monthly payment of £339.65 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ms Lorraine Newman 20 Smith estate Port Elaine L6E 9NJ Caroline's Policy Renewal Date: 2025-02-24 Policy Number: L.AIP_B New monthly premium £339.65 This year's annual premium £2,123.97 Last year's annual premium £5,338.62 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-05-19 Dear Mr Thompson It's time to renew Caroline’s cover with Animal Friends . Thank you for trusting us with Caroline's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Caroline is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Caroline It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Caroline as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Caroline gets older As Caroline is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Caroline is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2025-02-24. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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L.AIP_B
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2021-06-02
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2025-02-24
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (9DUTWKWALTQCKY9CD8ZOGN9RN) Title Dear Mr Douglas, It's time to renew Kieran's cover with Animal Friends. Thank you for trusting us with Kieran's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kieran has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,525.43 including insurance premium tax. Last year's premium £9,693.56 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kieran with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Douglas, It's time to renew Kieran's cover with Animal Friends. Thank you for trusting us with Kieran's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kieran has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,525.43 including insurance premium tax. Last year's premium £9,693.56 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kieran with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Douglas, Dear Mr Douglas, Dear Mr Douglas, It's time to renew Kieran's cover with Animal Friends. Thank you for trusting us with Kieran's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kieran's cover with Animal Friends. Thank you for trusting us with Kieran's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kieran's cover with Animal Friends. Thank you for trusting us with Kieran's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kieran has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kieran has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kieran has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,525.43 including insurance premium tax. Last year's premium £9,693.56 including insurance premium tax. This year's premium £9,525.43 including insurance premium tax. This year's premium £9,525.43 including insurance premium tax. Last year's premium £9,693.56 including insurance premium tax. Last year's premium £9,693.56 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kieran with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kieran with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kieran with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kieran. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kieran, your renewal will take effect from Friday 05 July, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Roy Read-Phillips, 773 Clare stravenue Port Douglas LS7B 7QN Policy Details Policy number: 9DUTWKWALTQCKY9CD8ZOGN9RN Policy start date: Friday 05 July, 2019 Policy end date: 07 October, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kieran Pet type: Dog Pet date of birth: 10/11/24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £766.71 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,525.43 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,414.73 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Friday 05 July, 2019. Your standard monthly payment of £8,067.36 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Roy Read-Phillips 773 Clare stravenue Port Douglas LS7B 7QN Kieran's Policy Renewal Date: Friday 05 July, 2019 Policy Number: 9DUTWKWALTQCKY9CD8ZOGN9RN New monthly premium £8,067.36 This year's annual premium £9,525.43 Last year's annual premium £9,693.56 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 11/12/2021 Dear Mr Douglas It's time to renew Kieran’s cover with Animal Friends . Thank you for trusting us with Kieran's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kieran is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kieran It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kieran as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kieran gets older As Kieran is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kieran is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Friday 05 July, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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9DUTWKWALTQCKY9CD8ZOGN9RN
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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07 October, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Friday 05 July, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (CY-GQ8P/JWRGFG) Title Dear Mr Wright, It's time to renew Lee's cover with Animal Friends. Thank you for trusting us with Lee's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lee has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,894.12 including insurance premium tax. Last year's premium £1,911.37 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lee with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wright, It's time to renew Lee's cover with Animal Friends. Thank you for trusting us with Lee's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lee has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,894.12 including insurance premium tax. Last year's premium £1,911.37 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lee with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wright, Dear Mr Wright, Dear Mr Wright, It's time to renew Lee's cover with Animal Friends. Thank you for trusting us with Lee's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lee's cover with Animal Friends. Thank you for trusting us with Lee's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lee's cover with Animal Friends. Thank you for trusting us with Lee's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lee has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lee has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lee has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,894.12 including insurance premium tax. Last year's premium £1,911.37 including insurance premium tax. This year's premium £6,894.12 including insurance premium tax. This year's premium £6,894.12 including insurance premium tax. Last year's premium £1,911.37 including insurance premium tax. Last year's premium £1,911.37 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lee with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lee with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lee with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lee. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lee, your renewal will take effect from 2026-01-06. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Phillip Bennett-Turnbull, 8 Ford keys Kimfurt TR51 9XP Policy Details Policy number: CY-GQ8P/JWRGFG Policy start date: 2026-01-06 Policy end date: Friday 29 May, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lee Pet type: Dog Pet date of birth: Thursday 01 July, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,919.63 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,894.12 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,254.43 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2026-01-06. Your standard monthly payment of £2,506.87 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Phillip Bennett-Turnbull 8 Ford keys Kimfurt TR51 9XP Lee's Policy Renewal Date: 2026-01-06 Policy Number: CY-GQ8P/JWRGFG New monthly premium £2,506.87 This year's annual premium £6,894.12 Last year's annual premium £1,911.37 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 24/04/25 Dear Mr Wright It's time to renew Lee’s cover with Animal Friends . Thank you for trusting us with Lee's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lee is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lee It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lee as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lee gets older As Lee is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lee is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2026-01-06. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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CY-GQ8P/JWRGFG
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Friday 29 May, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2026-01-06
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (gms/e_u) Title Dear Mr Ali, It's time to renew Amanda's cover with Animal Friends. Thank you for trusting us with Amanda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Amanda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,162.85 including insurance premium tax. Last year's premium £2,983.28 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Amanda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Ali, It's time to renew Amanda's cover with Animal Friends. Thank you for trusting us with Amanda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Amanda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,162.85 including insurance premium tax. Last year's premium £2,983.28 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Amanda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Ali, Dear Mr Ali, Dear Mr Ali, It's time to renew Amanda's cover with Animal Friends. Thank you for trusting us with Amanda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Amanda's cover with Animal Friends. Thank you for trusting us with Amanda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Amanda's cover with Animal Friends. Thank you for trusting us with Amanda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Amanda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Amanda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Amanda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,162.85 including insurance premium tax. Last year's premium £2,983.28 including insurance premium tax. This year's premium £5,162.85 including insurance premium tax. This year's premium £5,162.85 including insurance premium tax. Last year's premium £2,983.28 including insurance premium tax. Last year's premium £2,983.28 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Amanda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Amanda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Amanda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Amanda. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Amanda, your renewal will take effect from 02/02/23. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Albert Jenkins, Flat 72J Bernard trail Lake Joanna L0 6PQ Policy Details Policy number: gms/e_u Policy start date: 02/02/23 Policy end date: Sunday 05 November, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Amanda Pet type: Dog Pet date of birth: 2019-07-21 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,151.10 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,162.85 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,297.30 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 02/02/23. Your standard monthly payment of £8,395.07 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Albert Jenkins Flat 72J Bernard trail Lake Joanna L0 6PQ Amanda's Policy Renewal Date: 02/02/23 Policy Number: gms/e_u New monthly premium £8,395.07 This year's annual premium £5,162.85 Last year's annual premium £2,983.28 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 19/08/2019 Dear Mr Ali It's time to renew Amanda’s cover with Animal Friends . Thank you for trusting us with Amanda's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Amanda is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Amanda It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Amanda as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Amanda gets older As Amanda is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Amanda is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 02/02/23. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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gms/e_u
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sunday 05 November, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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02/02/23
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (5UWNIW-.MQ/X0N6U) Title Dear Mr Smith, It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,073.88 including insurance premium tax. Last year's premium £3,742.30 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Smith, It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,073.88 including insurance premium tax. Last year's premium £3,742.30 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Smith, Dear Mr Smith, Dear Mr Smith, It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lynn's cover with Animal Friends. Thank you for trusting us with Lynn's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lynn has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,073.88 including insurance premium tax. Last year's premium £3,742.30 including insurance premium tax. This year's premium £2,073.88 including insurance premium tax. This year's premium £2,073.88 including insurance premium tax. Last year's premium £3,742.30 including insurance premium tax. Last year's premium £3,742.30 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lynn with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lynn. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lynn, your renewal will take effect from 2023-08-19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Danny Walker, 767 Natalie stravenue Charleston N8S 1LR Policy Details Policy number: 5UWNIW-.MQ/X0N6U Policy start date: 2023-08-19 Policy end date: Sat 10 May, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lynn Pet type: Dog Pet date of birth: Monday 08 July, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,184.87 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,073.88 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £580.67 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2023-08-19. Your standard monthly payment of £5,035.20 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Danny Walker 767 Natalie stravenue Charleston N8S 1LR Lynn's Policy Renewal Date: 2023-08-19 Policy Number: 5UWNIW-.MQ/X0N6U New monthly premium £5,035.20 This year's annual premium £2,073.88 Last year's annual premium £3,742.30 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 10/04/2019 Dear Mr Smith It's time to renew Lynn’s cover with Animal Friends . Thank you for trusting us with Lynn's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lynn is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lynn It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lynn as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lynn gets older As Lynn is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lynn is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2023-08-19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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5UWNIW-.MQ/X0N6U
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sat 10 May, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2023-08-19
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (IOKK-LN-IYDFCD/CVFXDFU) Title Dear Mr Fox, It's time to renew Brenda's cover with Animal Friends. Thank you for trusting us with Brenda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brenda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,209.90 including insurance premium tax. Last year's premium £9,591.29 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brenda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Fox, It's time to renew Brenda's cover with Animal Friends. Thank you for trusting us with Brenda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brenda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,209.90 including insurance premium tax. Last year's premium £9,591.29 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brenda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Fox, Dear Mr Fox, Dear Mr Fox, It's time to renew Brenda's cover with Animal Friends. Thank you for trusting us with Brenda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Brenda's cover with Animal Friends. Thank you for trusting us with Brenda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Brenda's cover with Animal Friends. Thank you for trusting us with Brenda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brenda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Brenda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Brenda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,209.90 including insurance premium tax. Last year's premium £9,591.29 including insurance premium tax. This year's premium £9,209.90 including insurance premium tax. This year's premium £9,209.90 including insurance premium tax. Last year's premium £9,591.29 including insurance premium tax. Last year's premium £9,591.29 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brenda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Brenda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Brenda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Brenda. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Brenda, your renewal will take effect from 23/09/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Shane Griffin, 44 Christine neck Williamsmouth W05 1RJ Policy Details Policy number: IOKK-LN-IYDFCD/CVFXDFU Policy start date: 23/09/2020 Policy end date: 2021-05-18 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Brenda Pet type: Dog Pet date of birth: Wednesday 06 August, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,771.52 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,209.90 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,521.26 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 23/09/2020. Your standard monthly payment of £7,115.47 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Shane Griffin 44 Christine neck Williamsmouth W05 1RJ Brenda's Policy Renewal Date: 23/09/2020 Policy Number: IOKK-LN-IYDFCD/CVFXDFU New monthly premium £7,115.47 This year's annual premium £9,209.90 Last year's annual premium £9,591.29 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Wednesday 20 April, 2022 Dear Mr Fox It's time to renew Brenda’s cover with Animal Friends . Thank you for trusting us with Brenda's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Brenda is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Brenda It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Brenda as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Brenda gets older As Brenda is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Brenda is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 23/09/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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IOKK-LN-IYDFCD/CVFXDFU
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2021-05-18
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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23/09/2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (m.-l-wd/.uo) Title Dear Mr Craig, It's time to renew Leonard's cover with Animal Friends. Thank you for trusting us with Leonard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leonard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,527.20 including insurance premium tax. Last year's premium £8,931.04 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leonard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Craig, It's time to renew Leonard's cover with Animal Friends. Thank you for trusting us with Leonard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leonard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,527.20 including insurance premium tax. Last year's premium £8,931.04 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leonard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Craig, Dear Mr Craig, Dear Mr Craig, It's time to renew Leonard's cover with Animal Friends. Thank you for trusting us with Leonard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leonard's cover with Animal Friends. Thank you for trusting us with Leonard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leonard's cover with Animal Friends. Thank you for trusting us with Leonard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leonard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leonard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leonard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,527.20 including insurance premium tax. Last year's premium £8,931.04 including insurance premium tax. This year's premium £3,527.20 including insurance premium tax. This year's premium £3,527.20 including insurance premium tax. Last year's premium £8,931.04 including insurance premium tax. Last year's premium £8,931.04 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leonard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leonard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leonard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Leonard. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Leonard, your renewal will take effect from 13 March, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Steven Jones, Studio 1 Rosemary stream Reevesville N0 1TH Policy Details Policy number: m.-l-wd/.uo Policy start date: 13 March, 2025 Policy end date: 2024-04-16 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Leonard Pet type: Dog Pet date of birth: 20 September, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,299.37 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,527.20 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,295.76 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 13 March, 2025. Your standard monthly payment of £4,770.36 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Steven Jones Studio 1 Rosemary stream Reevesville N0 1TH Leonard's Policy Renewal Date: 13 March, 2025 Policy Number: m.-l-wd/.uo New monthly premium £4,770.36 This year's annual premium £3,527.20 Last year's annual premium £8,931.04 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2021-12-23 Dear Mr Craig It's time to renew Leonard’s cover with Animal Friends . Thank you for trusting us with Leonard's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Leonard is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Leonard It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Leonard as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Leonard gets older As Leonard is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Leonard is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 13 March, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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m.-l-wd/.uo
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2024-04-16
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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13 March, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (cfwy/.-indovkblc_cnck) Title Dear Mr Jones, It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,873.12 including insurance premium tax. Last year's premium £2,871.37 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jones, It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,873.12 including insurance premium tax. Last year's premium £2,871.37 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jones, Dear Mr Jones, Dear Mr Jones, It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gregory's cover with Animal Friends. Thank you for trusting us with Gregory's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gregory has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,873.12 including insurance premium tax. Last year's premium £2,871.37 including insurance premium tax. This year's premium £9,873.12 including insurance premium tax. This year's premium £9,873.12 including insurance premium tax. Last year's premium £2,871.37 including insurance premium tax. Last year's premium £2,871.37 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gregory with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gregory. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gregory, your renewal will take effect from 2022-02-01. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Terence Clarke-Booth, 1 Williams path New Leanne SG8 4ZB Policy Details Policy number: cfwy/.-indovkblc_cnck Policy start date: 2022-02-01 Policy end date: 04 April, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gregory Pet type: Dog Pet date of birth: Tue 17 December, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,637.65 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,873.12 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,105.41 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2022-02-01. Your standard monthly payment of £5,005.27 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Terence Clarke-Booth 1 Williams path New Leanne SG8 4ZB Gregory's Policy Renewal Date: 2022-02-01 Policy Number: cfwy/.-indovkblc_cnck New monthly premium £5,005.27 This year's annual premium £9,873.12 Last year's annual premium £2,871.37 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 12/08/22 Dear Mr Jones It's time to renew Gregory’s cover with Animal Friends . Thank you for trusting us with Gregory's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gregory is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gregory It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gregory as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gregory gets older As Gregory is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gregory is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2022-02-01. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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04 April, 2019
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2022-02-01
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (MJPXIDWIEGSURY/E/) Title Dear Mr Cross, It's time to renew Justin's cover with Animal Friends. Thank you for trusting us with Justin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Justin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,885.37 including insurance premium tax. Last year's premium £5,164.13 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Justin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Cross, It's time to renew Justin's cover with Animal Friends. Thank you for trusting us with Justin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Justin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,885.37 including insurance premium tax. Last year's premium £5,164.13 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Justin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Cross, Dear Mr Cross, Dear Mr Cross, It's time to renew Justin's cover with Animal Friends. Thank you for trusting us with Justin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Justin's cover with Animal Friends. Thank you for trusting us with Justin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Justin's cover with Animal Friends. Thank you for trusting us with Justin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Justin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Justin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Justin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,885.37 including insurance premium tax. Last year's premium £5,164.13 including insurance premium tax. This year's premium £6,885.37 including insurance premium tax. This year's premium £6,885.37 including insurance premium tax. Last year's premium £5,164.13 including insurance premium tax. Last year's premium £5,164.13 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Justin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Justin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Justin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Justin. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Justin, your renewal will take effect from Wed 18 March, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Craig Kelly, Studio 7 Kayleigh keys Howeburgh N9H 3SU Policy Details Policy number: MJPXIDWIEGSURY/E/ Policy start date: Wed 18 March, 2020 Policy end date: 15/09/19 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Justin Pet type: Dog Pet date of birth: Wed 26 November, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £952.52 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,885.37 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,414.62 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wed 18 March, 2020. Your standard monthly payment of £1,513.15 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Craig Kelly Studio 7 Kayleigh keys Howeburgh N9H 3SU Justin's Policy Renewal Date: Wed 18 March, 2020 Policy Number: MJPXIDWIEGSURY/E/ New monthly premium £1,513.15 This year's annual premium £6,885.37 Last year's annual premium £5,164.13 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2022-10-08 Dear Mr Cross It's time to renew Justin’s cover with Animal Friends . Thank you for trusting us with Justin's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Justin is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Justin It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Justin as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Justin gets older As Justin is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Justin is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wed 18 March, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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MJPXIDWIEGSURY/E/
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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15/09/19
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Wed 18 March, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (J1JRX0FPHI-Z0N) Title Dear Mr Chamberlain, It's time to renew Ashleigh's cover with Animal Friends. Thank you for trusting us with Ashleigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ashleigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £357.69 including insurance premium tax. Last year's premium £735.25 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ashleigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Chamberlain, It's time to renew Ashleigh's cover with Animal Friends. Thank you for trusting us with Ashleigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ashleigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £357.69 including insurance premium tax. Last year's premium £735.25 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ashleigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Chamberlain, Dear Mr Chamberlain, Dear Mr Chamberlain, It's time to renew Ashleigh's cover with Animal Friends. Thank you for trusting us with Ashleigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ashleigh's cover with Animal Friends. Thank you for trusting us with Ashleigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Ashleigh's cover with Animal Friends. Thank you for trusting us with Ashleigh's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Ashleigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ashleigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Ashleigh has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £357.69 including insurance premium tax. Last year's premium £735.25 including insurance premium tax. This year's premium £357.69 including insurance premium tax. This year's premium £357.69 including insurance premium tax. Last year's premium £735.25 including insurance premium tax. Last year's premium £735.25 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Ashleigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ashleigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Ashleigh with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Ashleigh. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Ashleigh, your renewal will take effect from 31 March, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Roger Newman, 62 White mountain Lake Emily OL4Y 5LH Policy Details Policy number: J1JRX0FPHI-Z0N Policy start date: 31 March, 2022 Policy end date: 2024-02-26 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Ashleigh Pet type: Dog Pet date of birth: 2023-03-18 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,244.24 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £357.69 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,179.13 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 31 March, 2022. Your standard monthly payment of £9,335.06 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Roger Newman 62 White mountain Lake Emily OL4Y 5LH Ashleigh's Policy Renewal Date: 31 March, 2022 Policy Number: J1JRX0FPHI-Z0N New monthly premium £9,335.06 This year's annual premium £357.69 Last year's annual premium £735.25 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sunday 06 September, 2020 Dear Mr Chamberlain It's time to renew Ashleigh’s cover with Animal Friends . Thank you for trusting us with Ashleigh's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Ashleigh is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Ashleigh It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Ashleigh as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Ashleigh gets older As Ashleigh is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Ashleigh is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 31 March, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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J1JRX0FPHI-Z0N
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2024-02-26
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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31 March, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (zvan/ywtw-lfqjenr) Title Dear Mr Griffin, It's time to renew Allan's cover with Animal Friends. Thank you for trusting us with Allan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Allan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,159.38 including insurance premium tax. Last year's premium £1,410.76 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Allan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Griffin, It's time to renew Allan's cover with Animal Friends. Thank you for trusting us with Allan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Allan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,159.38 including insurance premium tax. Last year's premium £1,410.76 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Allan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Griffin, Dear Mr Griffin, Dear Mr Griffin, It's time to renew Allan's cover with Animal Friends. Thank you for trusting us with Allan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Allan's cover with Animal Friends. Thank you for trusting us with Allan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Allan's cover with Animal Friends. Thank you for trusting us with Allan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Allan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Allan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Allan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,159.38 including insurance premium tax. Last year's premium £1,410.76 including insurance premium tax. This year's premium £1,159.38 including insurance premium tax. This year's premium £1,159.38 including insurance premium tax. Last year's premium £1,410.76 including insurance premium tax. Last year's premium £1,410.76 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Allan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Allan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Allan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Allan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Allan, your renewal will take effect from Mon 01 March, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Margaret Bell, Studio 6 Stephanie freeway East Jacobstad E58 6EB Policy Details Policy number: zvan/ywtw-lfqjenr Policy start date: Mon 01 March, 2021 Policy end date: 2019-11-04 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Allan Pet type: Dog Pet date of birth: Sun 01 October, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,766.98 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,159.38 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,898.58 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Mon 01 March, 2021. Your standard monthly payment of £9,078.95 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Margaret Bell Studio 6 Stephanie freeway East Jacobstad E58 6EB Allan's Policy Renewal Date: Mon 01 March, 2021 Policy Number: zvan/ywtw-lfqjenr New monthly premium £9,078.95 This year's annual premium £1,159.38 Last year's annual premium £1,410.76 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 03 April, 2025 Dear Mr Griffin It's time to renew Allan’s cover with Animal Friends . Thank you for trusting us with Allan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Allan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Allan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Allan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Allan gets older As Allan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Allan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Mon 01 March, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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zvan/ywtw-lfqjenr
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2019-11-04
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Mon 01 March, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (2JZ_L069J1DYHX98F8S5I4S) Title Dear Mr Johnson, It's time to renew Louis's cover with Animal Friends. Thank you for trusting us with Louis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,183.15 including insurance premium tax. Last year's premium £1,664.29 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Johnson, It's time to renew Louis's cover with Animal Friends. Thank you for trusting us with Louis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,183.15 including insurance premium tax. Last year's premium £1,664.29 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Johnson, Dear Mr Johnson, Dear Mr Johnson, It's time to renew Louis's cover with Animal Friends. Thank you for trusting us with Louis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Louis's cover with Animal Friends. Thank you for trusting us with Louis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Louis's cover with Animal Friends. Thank you for trusting us with Louis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Louis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Louis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Louis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,183.15 including insurance premium tax. Last year's premium £1,664.29 including insurance premium tax. This year's premium £3,183.15 including insurance premium tax. This year's premium £3,183.15 including insurance premium tax. Last year's premium £1,664.29 including insurance premium tax. Last year's premium £1,664.29 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Louis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Louis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Louis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Louis. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Louis, your renewal will take effect from 28 June, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Lynne Black, 151 Green ford Stephensfort IG2V 4AH Policy Details Policy number: 2JZ_L069J1DYHX98F8S5I4S Policy start date: 28 June, 2023 Policy end date: Wed 12 October, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Louis Pet type: Dog Pet date of birth: 21/04/22 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,456.27 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,183.15 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,272.34 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 28 June, 2023. Your standard monthly payment of £9,912.65 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Lynne Black 151 Green ford Stephensfort IG2V 4AH Louis's Policy Renewal Date: 28 June, 2023 Policy Number: 2JZ_L069J1DYHX98F8S5I4S New monthly premium £9,912.65 This year's annual premium £3,183.15 Last year's annual premium £1,664.29 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2024-12-19 Dear Mr Johnson It's time to renew Louis’s cover with Animal Friends . Thank you for trusting us with Louis's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Louis is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Louis It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Louis as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Louis gets older As Louis is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Louis is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 28 June, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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2JZ_L069J1DYHX98F8S5I4S
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Wed 12 October, 2022
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28 June, 2023
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (UNCVYX.NW_TMUZDT.VJ) Title Dear Mr Pratt, It's time to renew Mary's cover with Animal Friends. Thank you for trusting us with Mary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,837.23 including insurance premium tax. Last year's premium £7,926.53 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Pratt, It's time to renew Mary's cover with Animal Friends. Thank you for trusting us with Mary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,837.23 including insurance premium tax. Last year's premium £7,926.53 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Pratt, Dear Mr Pratt, Dear Mr Pratt, It's time to renew Mary's cover with Animal Friends. Thank you for trusting us with Mary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mary's cover with Animal Friends. Thank you for trusting us with Mary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Mary's cover with Animal Friends. Thank you for trusting us with Mary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Mary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Mary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,837.23 including insurance premium tax. Last year's premium £7,926.53 including insurance premium tax. This year's premium £9,837.23 including insurance premium tax. This year's premium £9,837.23 including insurance premium tax. Last year's premium £7,926.53 including insurance premium tax. Last year's premium £7,926.53 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Mary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Mary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Mary. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Mary, your renewal will take effect from 02/05/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Gemma Henderson, Studio 8 Marilyn flat Frederickstad L55 4HA Policy Details Policy number: UNCVYX.NW_TMUZDT.VJ Policy start date: 02/05/2020 Policy end date: Mon 31 July, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Mary Pet type: Dog Pet date of birth: 2023-04-20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,012.65 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,837.23 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,327.02 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 02/05/2020. Your standard monthly payment of £6,323.15 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Gemma Henderson Studio 8 Marilyn flat Frederickstad L55 4HA Mary's Policy Renewal Date: 02/05/2020 Policy Number: UNCVYX.NW_TMUZDT.VJ New monthly premium £6,323.15 This year's annual premium £9,837.23 Last year's annual premium £7,926.53 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 15/02/2023 Dear Mr Pratt It's time to renew Mary’s cover with Animal Friends . Thank you for trusting us with Mary's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Mary is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Mary It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Mary as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Mary gets older As Mary is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Mary is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 02/05/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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UNCVYX.NW_TMUZDT.VJ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Mon 31 July, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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02/05/2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (uwkb_-k) Title Dear Mr Begum, It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,961.15 including insurance premium tax. Last year's premium £7,945.85 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Begum, It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,961.15 including insurance premium tax. Last year's premium £7,945.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Begum, Dear Mr Begum, Dear Mr Begum, It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Lisa's cover with Animal Friends. Thank you for trusting us with Lisa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Lisa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,961.15 including insurance premium tax. Last year's premium £7,945.85 including insurance premium tax. This year's premium £8,961.15 including insurance premium tax. This year's premium £8,961.15 including insurance premium tax. Last year's premium £7,945.85 including insurance premium tax. Last year's premium £7,945.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Lisa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Lisa. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Lisa, your renewal will take effect from Saturday 02 November, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Glen Nelson-Cooke, 8 Marshall mount Annastad WC9M 4RR Policy Details Policy number: uwkb_-k Policy start date: Saturday 02 November, 2019 Policy end date: 12/07/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Lisa Pet type: Dog Pet date of birth: 17/04/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,922.25 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,961.15 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,476.39 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Saturday 02 November, 2019. Your standard monthly payment of £6,549.23 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Glen Nelson-Cooke 8 Marshall mount Annastad WC9M 4RR Lisa's Policy Renewal Date: Saturday 02 November, 2019 Policy Number: uwkb_-k New monthly premium £6,549.23 This year's annual premium £8,961.15 Last year's annual premium £7,945.85 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 13 November, 2025 Dear Mr Begum It's time to renew Lisa’s cover with Animal Friends . Thank you for trusting us with Lisa's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Lisa is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Lisa It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Lisa as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Lisa gets older As Lisa is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Lisa is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Saturday 02 November, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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uwkb_-k
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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12/07/2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Saturday 02 November, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (5550WC//A3S6AEF44) Title Dear Mr Thornton, It's time to renew Jack's cover with Animal Friends. Thank you for trusting us with Jack's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jack has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,171.82 including insurance premium tax. Last year's premium £8,037.74 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jack with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Thornton, It's time to renew Jack's cover with Animal Friends. Thank you for trusting us with Jack's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jack has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,171.82 including insurance premium tax. Last year's premium £8,037.74 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jack with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Thornton, Dear Mr Thornton, Dear Mr Thornton, It's time to renew Jack's cover with Animal Friends. Thank you for trusting us with Jack's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jack's cover with Animal Friends. Thank you for trusting us with Jack's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jack's cover with Animal Friends. Thank you for trusting us with Jack's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jack has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jack has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jack has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,171.82 including insurance premium tax. Last year's premium £8,037.74 including insurance premium tax. This year's premium £1,171.82 including insurance premium tax. This year's premium £1,171.82 including insurance premium tax. Last year's premium £8,037.74 including insurance premium tax. Last year's premium £8,037.74 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jack with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jack with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jack with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jack. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jack, your renewal will take effect from 2020-12-02. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Fiona Walton, 2 Patel lakes Lake Claremouth IP7B 8LL Policy Details Policy number: 5550WC//A3S6AEF44 Policy start date: 2020-12-02 Policy end date: Fri 10 May, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jack Pet type: Dog Pet date of birth: Sat 28 August, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,511.47 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,171.82 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,572.27 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2020-12-02. Your standard monthly payment of £1,300.25 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Fiona Walton 2 Patel lakes Lake Claremouth IP7B 8LL Jack's Policy Renewal Date: 2020-12-02 Policy Number: 5550WC//A3S6AEF44 New monthly premium £1,300.25 This year's annual premium £1,171.82 Last year's annual premium £8,037.74 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 27 August, 2021 Dear Mr Thornton It's time to renew Jack’s cover with Animal Friends . Thank you for trusting us with Jack's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jack is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jack It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jack as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jack gets older As Jack is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jack is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2020-12-02. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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5550WC//A3S6AEF44
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Fri 10 May, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2020-12-02
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (BSFSTYUGQA_XBCLFYK_QANB) Title Dear Mr Marshall, It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,327.70 including insurance premium tax. Last year's premium £2,425.51 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Marshall, It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,327.70 including insurance premium tax. Last year's premium £2,425.51 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Marshall, Dear Mr Marshall, Dear Mr Marshall, It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Fiona's cover with Animal Friends. Thank you for trusting us with Fiona's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Fiona has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,327.70 including insurance premium tax. Last year's premium £2,425.51 including insurance premium tax. This year's premium £8,327.70 including insurance premium tax. This year's premium £8,327.70 including insurance premium tax. Last year's premium £2,425.51 including insurance premium tax. Last year's premium £2,425.51 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Fiona with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Fiona. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Fiona, your renewal will take effect from 28/09/2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Leslie Black, Studio 2 Hayward vista Lake Joeberg G7 7SG Policy Details Policy number: BSFSTYUGQA_XBCLFYK_QANB Policy start date: 28/09/2025 Policy end date: Wed 31 July, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Fiona Pet type: Dog Pet date of birth: 07 October, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £167.83 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,327.70 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,131.52 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 28/09/2025. Your standard monthly payment of £3,983.48 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Leslie Black Studio 2 Hayward vista Lake Joeberg G7 7SG Fiona's Policy Renewal Date: 28/09/2025 Policy Number: BSFSTYUGQA_XBCLFYK_QANB New monthly premium £3,983.48 This year's annual premium £8,327.70 Last year's annual premium £2,425.51 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 29/04/21 Dear Mr Marshall It's time to renew Fiona’s cover with Animal Friends . Thank you for trusting us with Fiona's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Fiona is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Fiona It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Fiona as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Fiona gets older As Fiona is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Fiona is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 28/09/2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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BSFSTYUGQA_XBCLFYK_QANB
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Wed 31 July, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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28/09/2025
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (5LEM-X8ZBPCX/PQUEQFT) Title Dear Mr Alexander, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,328.12 including insurance premium tax. Last year's premium £2,012.65 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Alexander, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,328.12 including insurance premium tax. Last year's premium £2,012.65 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Alexander, Dear Mr Alexander, Dear Mr Alexander, It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Margaret's cover with Animal Friends. Thank you for trusting us with Margaret's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Margaret has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,328.12 including insurance premium tax. Last year's premium £2,012.65 including insurance premium tax. This year's premium £5,328.12 including insurance premium tax. This year's premium £5,328.12 including insurance premium tax. Last year's premium £2,012.65 including insurance premium tax. Last year's premium £2,012.65 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Margaret with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Margaret. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Margaret, your renewal will take effect from 2022-10-25. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Gary Francis-Smart, Flat 79 Arnold points Bethanyshire LL0E 7NX Policy Details Policy number: 5LEM-X8ZBPCX/PQUEQFT Policy start date: 2022-10-25 Policy end date: Monday 22 May, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Margaret Pet type: Dog Pet date of birth: 24/04/2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,953.67 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,328.12 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,699.11 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2022-10-25. Your standard monthly payment of £7,517.76 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Gary Francis-Smart Flat 79 Arnold points Bethanyshire LL0E 7NX Margaret's Policy Renewal Date: 2022-10-25 Policy Number: 5LEM-X8ZBPCX/PQUEQFT New monthly premium £7,517.76 This year's annual premium £5,328.12 Last year's annual premium £2,012.65 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 14 February, 2025 Dear Mr Alexander It's time to renew Margaret’s cover with Animal Friends . Thank you for trusting us with Margaret's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Margaret is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Margaret It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Margaret as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Margaret gets older As Margaret is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Margaret is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2022-10-25. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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5LEM-X8ZBPCX/PQUEQFT
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Monday 22 May, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2022-10-25
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (MFZSSPSU) Title Dear Mr Lee, It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £817.31 including insurance premium tax. Last year's premium £3,383.78 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Lee, It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £817.31 including insurance premium tax. Last year's premium £3,383.78 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Lee, Dear Mr Lee, Dear Mr Lee, It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Russell's cover with Animal Friends. Thank you for trusting us with Russell's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Russell has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £817.31 including insurance premium tax. Last year's premium £3,383.78 including insurance premium tax. This year's premium £817.31 including insurance premium tax. This year's premium £817.31 including insurance premium tax. Last year's premium £3,383.78 including insurance premium tax. Last year's premium £3,383.78 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Russell with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Russell. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Russell, your renewal will take effect from 01/05/2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Laura Lawson-Smith, Flat 36G Hayley locks West Kyleside G53 5UG Policy Details Policy number: MFZSSPSU Policy start date: 01/05/2020 Policy end date: 2021-02-03 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Russell Pet type: Dog Pet date of birth: 27 March, 2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £573.19 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £817.31 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,215.51 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 01/05/2020. Your standard monthly payment of £5,902.19 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Laura Lawson-Smith Flat 36G Hayley locks West Kyleside G53 5UG Russell's Policy Renewal Date: 01/05/2020 Policy Number: MFZSSPSU New monthly premium £5,902.19 This year's annual premium £817.31 Last year's annual premium £3,383.78 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sunday 25 August, 2024 Dear Mr Lee It's time to renew Russell’s cover with Animal Friends . Thank you for trusting us with Russell's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Russell is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Russell It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Russell as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Russell gets older As Russell is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Russell is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 01/05/2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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MFZSSPSU
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2021-02-03
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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01/05/2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (nmggm-gbcdb-arpst) Title Dear Mr Khan, It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,376.81 including insurance premium tax. Last year's premium £5,167.87 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Khan, It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,376.81 including insurance premium tax. Last year's premium £5,167.87 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Khan, Dear Mr Khan, Dear Mr Khan, It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kevin's cover with Animal Friends. Thank you for trusting us with Kevin's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kevin has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,376.81 including insurance premium tax. Last year's premium £5,167.87 including insurance premium tax. This year's premium £9,376.81 including insurance premium tax. This year's premium £9,376.81 including insurance premium tax. Last year's premium £5,167.87 including insurance premium tax. Last year's premium £5,167.87 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kevin with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kevin. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kevin, your renewal will take effect from 28/03/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Maria Ball, 1 Warner gateway Benjaminhaven S15 3BJ Policy Details Policy number: nmggm-gbcdb-arpst Policy start date: 28/03/20 Policy end date: 2024-12-01 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kevin Pet type: Dog Pet date of birth: 14 February, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,716.46 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,376.81 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,278.62 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 28/03/20. Your standard monthly payment of £5,642.80 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Maria Ball 1 Warner gateway Benjaminhaven S15 3BJ Kevin's Policy Renewal Date: 28/03/20 Policy Number: nmggm-gbcdb-arpst New monthly premium £5,642.80 This year's annual premium £9,376.81 Last year's annual premium £5,167.87 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 31/12/24 Dear Mr Khan It's time to renew Kevin’s cover with Animal Friends . Thank you for trusting us with Kevin's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kevin is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kevin It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kevin as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kevin gets older As Kevin is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kevin is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 28/03/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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nmggm-gbcdb-arpst
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2024-12-01
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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28/03/20
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (H/KJR6-__3FOOF_/ZIB0K8) Title Dear Mr Collins, It's time to renew Catherine's cover with Animal Friends. Thank you for trusting us with Catherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Catherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,387.11 including insurance premium tax. Last year's premium £2,999.65 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Catherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Collins, It's time to renew Catherine's cover with Animal Friends. Thank you for trusting us with Catherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Catherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,387.11 including insurance premium tax. Last year's premium £2,999.65 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Catherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Collins, Dear Mr Collins, Dear Mr Collins, It's time to renew Catherine's cover with Animal Friends. Thank you for trusting us with Catherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Catherine's cover with Animal Friends. Thank you for trusting us with Catherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Catherine's cover with Animal Friends. Thank you for trusting us with Catherine's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Catherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Catherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Catherine has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,387.11 including insurance premium tax. Last year's premium £2,999.65 including insurance premium tax. This year's premium £5,387.11 including insurance premium tax. This year's premium £5,387.11 including insurance premium tax. Last year's premium £2,999.65 including insurance premium tax. Last year's premium £2,999.65 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Catherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Catherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Catherine with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Catherine. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Catherine, your renewal will take effect from 19/09/25. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Matthew Clarke, 21 Sarah meadow Ruthborough N61 1QH Policy Details Policy number: H/KJR6-__3FOOF_/ZIB0K8 Policy start date: 19/09/25 Policy end date: Thursday 05 August, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Catherine Pet type: Dog Pet date of birth: Fri 29 April, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,324.91 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,387.11 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,149.50 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 19/09/25. Your standard monthly payment of £5,204.70 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Matthew Clarke 21 Sarah meadow Ruthborough N61 1QH Catherine's Policy Renewal Date: 19/09/25 Policy Number: H/KJR6-__3FOOF_/ZIB0K8 New monthly premium £5,204.70 This year's annual premium £5,387.11 Last year's annual premium £2,999.65 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2021-11-17 Dear Mr Collins It's time to renew Catherine’s cover with Animal Friends . Thank you for trusting us with Catherine's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Catherine is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Catherine It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Catherine as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Catherine gets older As Catherine is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Catherine is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 19/09/25. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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H/KJR6-__3FOOF_/ZIB0K8
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thursday 05 August, 2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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19/09/25
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (AJHCXIRY_KWNHSEDOSRH.) Title Dear Mr Lewis, It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,915.07 including insurance premium tax. Last year's premium £5,513.25 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Lewis, It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,915.07 including insurance premium tax. Last year's premium £5,513.25 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Lewis, Dear Mr Lewis, Dear Mr Lewis, It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew David's cover with Animal Friends. Thank you for trusting us with David's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that David has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,915.07 including insurance premium tax. Last year's premium £5,513.25 including insurance premium tax. This year's premium £9,915.07 including insurance premium tax. This year's premium £9,915.07 including insurance premium tax. Last year's premium £5,513.25 including insurance premium tax. Last year's premium £5,513.25 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for David with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for David. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for David, your renewal will take effect from 04/09/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Joanne Thomas, Flat 05S Nathan key Cartermouth N38 3GT Policy Details Policy number: AJHCXIRY_KWNHSEDOSRH. Policy start date: 04/09/22 Policy end date: 20/08/2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: David Pet type: Dog Pet date of birth: 2019-09-25 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,869.42 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,915.07 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,020.74 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 04/09/22. Your standard monthly payment of £2,617.05 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Joanne Thomas Flat 05S Nathan key Cartermouth N38 3GT David's Policy Renewal Date: 04/09/22 Policy Number: AJHCXIRY_KWNHSEDOSRH. New monthly premium £2,617.05 This year's annual premium £9,915.07 Last year's annual premium £5,513.25 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 29 August, 2025 Dear Mr Lewis It's time to renew David’s cover with Animal Friends . Thank you for trusting us with David's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and David is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for David It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about David as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As David gets older As David is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because David is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 04/09/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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AJHCXIRY_KWNHSEDOSRH.
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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20/08/2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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04/09/22
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (SXXGW_PR) Title Dear Mr Clark, It's time to renew Linda's cover with Animal Friends. Thank you for trusting us with Linda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Linda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,122.07 including insurance premium tax. Last year's premium £5,398.36 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Linda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Clark, It's time to renew Linda's cover with Animal Friends. Thank you for trusting us with Linda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Linda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,122.07 including insurance premium tax. Last year's premium £5,398.36 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Linda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Clark, Dear Mr Clark, Dear Mr Clark, It's time to renew Linda's cover with Animal Friends. Thank you for trusting us with Linda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Linda's cover with Animal Friends. Thank you for trusting us with Linda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Linda's cover with Animal Friends. Thank you for trusting us with Linda's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Linda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Linda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Linda has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,122.07 including insurance premium tax. Last year's premium £5,398.36 including insurance premium tax. This year's premium £1,122.07 including insurance premium tax. This year's premium £1,122.07 including insurance premium tax. Last year's premium £5,398.36 including insurance premium tax. Last year's premium £5,398.36 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Linda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Linda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Linda with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Linda. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Linda, your renewal will take effect from Sat 09 December, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Louise Power, 086 Marie village South Trevor G02 5ZB Policy Details Policy number: SXXGW_PR Policy start date: Sat 09 December, 2023 Policy end date: 2024-10-10 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Linda Pet type: Dog Pet date of birth: 2020-04-30 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,340.10 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,122.07 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,003.19 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sat 09 December, 2023. Your standard monthly payment of £9,254.11 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Louise Power 086 Marie village South Trevor G02 5ZB Linda's Policy Renewal Date: Sat 09 December, 2023 Policy Number: SXXGW_PR New monthly premium £9,254.11 This year's annual premium £1,122.07 Last year's annual premium £5,398.36 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 05 May, 2025 Dear Mr Clark It's time to renew Linda’s cover with Animal Friends . Thank you for trusting us with Linda's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Linda is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Linda It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Linda as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Linda gets older As Linda is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Linda is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sat 09 December, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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SXXGW_PR
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2024-10-10
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sat 09 December, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (EAP-OXU.NREZB/P.XP) Title Dear Mr Robinson, It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,644.92 including insurance premium tax. Last year's premium £2,803.68 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Robinson, It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,644.92 including insurance premium tax. Last year's premium £2,803.68 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Robinson, Dear Mr Robinson, Dear Mr Robinson, It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,644.92 including insurance premium tax. Last year's premium £2,803.68 including insurance premium tax. This year's premium £3,644.92 including insurance premium tax. This year's premium £3,644.92 including insurance premium tax. Last year's premium £2,803.68 including insurance premium tax. Last year's premium £2,803.68 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Deborah. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Deborah, your renewal will take effect from 30 January, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Russell Scott, 9 Sarah mission Lake Jeremyview B3 9FF Policy Details Policy number: EAP-OXU.NREZB/P.XP Policy start date: 30 January, 2022 Policy end date: 06/03/25 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Deborah Pet type: Dog Pet date of birth: 18/10/2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,903.29 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,644.92 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,697.01 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 30 January, 2022. Your standard monthly payment of £9,850.08 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Russell Scott 9 Sarah mission Lake Jeremyview B3 9FF Deborah's Policy Renewal Date: 30 January, 2022 Policy Number: EAP-OXU.NREZB/P.XP New monthly premium £9,850.08 This year's annual premium £3,644.92 Last year's annual premium £2,803.68 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 05/10/2021 Dear Mr Robinson It's time to renew Deborah’s cover with Animal Friends . Thank you for trusting us with Deborah's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Deborah is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Deborah It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Deborah as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Deborah gets older As Deborah is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Deborah is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 30 January, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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EAP-OXU.NREZB/P.XP
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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06/03/25
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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30 January, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (lbr_doh) Title Dear Mr Thomson, It's time to renew Gary's cover with Animal Friends. Thank you for trusting us with Gary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,440.72 including insurance premium tax. Last year's premium £14.54 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Thomson, It's time to renew Gary's cover with Animal Friends. Thank you for trusting us with Gary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,440.72 including insurance premium tax. Last year's premium £14.54 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Thomson, Dear Mr Thomson, Dear Mr Thomson, It's time to renew Gary's cover with Animal Friends. Thank you for trusting us with Gary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gary's cover with Animal Friends. Thank you for trusting us with Gary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gary's cover with Animal Friends. Thank you for trusting us with Gary's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gary has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,440.72 including insurance premium tax. Last year's premium £14.54 including insurance premium tax. This year's premium £8,440.72 including insurance premium tax. This year's premium £8,440.72 including insurance premium tax. Last year's premium £14.54 including insurance premium tax. Last year's premium £14.54 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gary with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gary. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gary, your renewal will take effect from 07/03/25. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ms Maria Saunders, 84 Lawson land Patelport HD35 5YE Policy Details Policy number: lbr_doh Policy start date: 07/03/25 Policy end date: 2020-10-09 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gary Pet type: Dog Pet date of birth: 03/02/2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,232.76 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,440.72 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,295.98 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 07/03/25. Your standard monthly payment of £5,607.17 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ms Maria Saunders 84 Lawson land Patelport HD35 5YE Gary's Policy Renewal Date: 07/03/25 Policy Number: lbr_doh New monthly premium £5,607.17 This year's annual premium £8,440.72 Last year's annual premium £14.54 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 28/06/2023 Dear Mr Thomson It's time to renew Gary’s cover with Animal Friends . Thank you for trusting us with Gary's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gary is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gary It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gary as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gary gets older As Gary is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gary is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 07/03/25. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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lbr_doh
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2020-10-09
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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07/03/25
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (LPK6OXN) Title Dear Mr Chan, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £635.77 including insurance premium tax. Last year's premium £4,933.08 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Chan, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £635.77 including insurance premium tax. Last year's premium £4,933.08 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Chan, Dear Mr Chan, Dear Mr Chan, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £635.77 including insurance premium tax. Last year's premium £4,933.08 including insurance premium tax. This year's premium £635.77 including insurance premium tax. This year's premium £635.77 including insurance premium tax. Last year's premium £4,933.08 including insurance premium tax. Last year's premium £4,933.08 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Leah. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Leah, your renewal will take effect from 12/06/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Katie Ahmed, Studio 86 Bennett terrace Hewittport W59 4UW Policy Details Policy number: LPK6OXN Policy start date: 12/06/2019 Policy end date: Sun 30 July, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Leah Pet type: Dog Pet date of birth: 2021-06-27 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,818.54 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £635.77 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,105.63 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 12/06/2019. Your standard monthly payment of £9,208.91 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Katie Ahmed Studio 86 Bennett terrace Hewittport W59 4UW Leah's Policy Renewal Date: 12/06/2019 Policy Number: LPK6OXN New monthly premium £9,208.91 This year's annual premium £635.77 Last year's annual premium £4,933.08 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 19 June, 2023 Dear Mr Chan It's time to renew Leah’s cover with Animal Friends . Thank you for trusting us with Leah's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Leah is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Leah It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Leah as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Leah gets older As Leah is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Leah is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 12/06/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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LPK6OXN
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sun 30 July, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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12/06/2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (D316GW15BP/OLVB7T4INS8) Title Dear Mr Taylor, It's time to renew Bradley's cover with Animal Friends. Thank you for trusting us with Bradley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bradley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,095.15 including insurance premium tax. Last year's premium £4,720.30 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bradley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Taylor, It's time to renew Bradley's cover with Animal Friends. Thank you for trusting us with Bradley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bradley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,095.15 including insurance premium tax. Last year's premium £4,720.30 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bradley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Taylor, Dear Mr Taylor, Dear Mr Taylor, It's time to renew Bradley's cover with Animal Friends. Thank you for trusting us with Bradley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bradley's cover with Animal Friends. Thank you for trusting us with Bradley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Bradley's cover with Animal Friends. Thank you for trusting us with Bradley's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Bradley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bradley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Bradley has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,095.15 including insurance premium tax. Last year's premium £4,720.30 including insurance premium tax. This year's premium £3,095.15 including insurance premium tax. This year's premium £3,095.15 including insurance premium tax. Last year's premium £4,720.30 including insurance premium tax. Last year's premium £4,720.30 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Bradley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bradley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Bradley with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Bradley. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Bradley, your renewal will take effect from 2021-04-08. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Lynn Stephens, 62 Melissa unions East Lydia TW8 5BW Policy Details Policy number: D316GW15BP/OLVB7T4INS8 Policy start date: 2021-04-08 Policy end date: Wednesday 29 November, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Bradley Pet type: Dog Pet date of birth: Tuesday 02 September, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,092.25 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,095.15 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,310.90 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2021-04-08. Your standard monthly payment of £7,064.58 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Lynn Stephens 62 Melissa unions East Lydia TW8 5BW Bradley's Policy Renewal Date: 2021-04-08 Policy Number: D316GW15BP/OLVB7T4INS8 New monthly premium £7,064.58 This year's annual premium £3,095.15 Last year's annual premium £4,720.30 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-06-20 Dear Mr Taylor It's time to renew Bradley’s cover with Animal Friends . Thank you for trusting us with Bradley's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Bradley is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Bradley It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Bradley as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Bradley gets older As Bradley is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Bradley is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2021-04-08. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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D316GW15BP/OLVB7T4INS8
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wednesday 29 November, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2021-04-08
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (6GJYX/42VZ) Title Dear Mr Parsons, It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,956.99 including insurance premium tax. Last year's premium £2,311.62 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Parsons, It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,956.99 including insurance premium tax. Last year's premium £2,311.62 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Parsons, Dear Mr Parsons, Dear Mr Parsons, It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nigel's cover with Animal Friends. Thank you for trusting us with Nigel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nigel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,956.99 including insurance premium tax. Last year's premium £2,311.62 including insurance premium tax. This year's premium £5,956.99 including insurance premium tax. This year's premium £5,956.99 including insurance premium tax. Last year's premium £2,311.62 including insurance premium tax. Last year's premium £2,311.62 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nigel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Nigel. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Nigel, your renewal will take effect from 16/03/2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Max Richardson, Studio 75S Moore orchard Port Jessica SE6 3EY Policy Details Policy number: 6GJYX/42VZ Policy start date: 16/03/2022 Policy end date: Tue 21 January, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Nigel Pet type: Dog Pet date of birth: 2023-09-14 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,076.31 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,956.99 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,779.17 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 16/03/2022. Your standard monthly payment of £7,600.65 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Max Richardson Studio 75S Moore orchard Port Jessica SE6 3EY Nigel's Policy Renewal Date: 16/03/2022 Policy Number: 6GJYX/42VZ New monthly premium £7,600.65 This year's annual premium £5,956.99 Last year's annual premium £2,311.62 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thu 11 April, 2024 Dear Mr Parsons It's time to renew Nigel’s cover with Animal Friends . Thank you for trusting us with Nigel's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Nigel is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Nigel It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Nigel as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Nigel gets older As Nigel is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Nigel is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 16/03/2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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6GJYX/42VZ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tue 21 January, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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16/03/2022
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (TUEM/DZBKWQ//ZOLH) Title Dear Mr Winter, It's time to renew Kenneth's cover with Animal Friends. Thank you for trusting us with Kenneth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kenneth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,588.58 including insurance premium tax. Last year's premium £4,922.89 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kenneth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Winter, It's time to renew Kenneth's cover with Animal Friends. Thank you for trusting us with Kenneth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kenneth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,588.58 including insurance premium tax. Last year's premium £4,922.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kenneth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Winter, Dear Mr Winter, Dear Mr Winter, It's time to renew Kenneth's cover with Animal Friends. Thank you for trusting us with Kenneth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kenneth's cover with Animal Friends. Thank you for trusting us with Kenneth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kenneth's cover with Animal Friends. Thank you for trusting us with Kenneth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kenneth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kenneth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kenneth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,588.58 including insurance premium tax. Last year's premium £4,922.89 including insurance premium tax. This year's premium £8,588.58 including insurance premium tax. This year's premium £8,588.58 including insurance premium tax. Last year's premium £4,922.89 including insurance premium tax. Last year's premium £4,922.89 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kenneth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kenneth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kenneth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kenneth. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kenneth, your renewal will take effect from 20/09/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Pamela Allen, Flat 47z Katherine rapids Boothstad S2 0FG Policy Details Policy number: TUEM/DZBKWQ//ZOLH Policy start date: 20/09/20 Policy end date: 08/12/2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kenneth Pet type: Dog Pet date of birth: 2020-11-26 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,114.62 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,588.58 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,631.41 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 20/09/20. Your standard monthly payment of £3,033.23 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Pamela Allen Flat 47z Katherine rapids Boothstad S2 0FG Kenneth's Policy Renewal Date: 20/09/20 Policy Number: TUEM/DZBKWQ//ZOLH New monthly premium £3,033.23 This year's annual premium £8,588.58 Last year's annual premium £4,922.89 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 19/05/2020 Dear Mr Winter It's time to renew Kenneth’s cover with Animal Friends . Thank you for trusting us with Kenneth's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kenneth is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kenneth It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kenneth as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kenneth gets older As Kenneth is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kenneth is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 20/09/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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TUEM/DZBKWQ//ZOLH
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08/12/2025
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20/09/20
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (GDSOEQ.XJT_RY) Title Dear Mr Chapman, It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,338.35 including insurance premium tax. Last year's premium £9,116.90 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Chapman, It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,338.35 including insurance premium tax. Last year's premium £9,116.90 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Chapman, Dear Mr Chapman, Dear Mr Chapman, It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Reece's cover with Animal Friends. Thank you for trusting us with Reece's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Reece has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,338.35 including insurance premium tax. Last year's premium £9,116.90 including insurance premium tax. This year's premium £7,338.35 including insurance premium tax. This year's premium £7,338.35 including insurance premium tax. Last year's premium £9,116.90 including insurance premium tax. Last year's premium £9,116.90 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Reece with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Reece. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Reece, your renewal will take effect from Thu 12 May, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Kirsty Webb, 62 Bell summit Fletcherbury BD4 7TX Policy Details Policy number: GDSOEQ.XJT_RY Policy start date: Thu 12 May, 2022 Policy end date: Sun 23 August, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Reece Pet type: Dog Pet date of birth: Fri 07 April, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,730.09 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,338.35 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,376.43 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thu 12 May, 2022. Your standard monthly payment of £3,441.54 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Kirsty Webb 62 Bell summit Fletcherbury BD4 7TX Reece's Policy Renewal Date: Thu 12 May, 2022 Policy Number: GDSOEQ.XJT_RY New monthly premium £3,441.54 This year's annual premium £7,338.35 Last year's annual premium £9,116.90 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 26 May, 2020 Dear Mr Chapman It's time to renew Reece’s cover with Animal Friends . Thank you for trusting us with Reece's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Reece is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Reece It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Reece as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Reece gets older As Reece is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Reece is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thu 12 May, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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GDSOEQ.XJT_RY
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Sun 23 August, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Thu 12 May, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (1/OAWCFA7S/Z4GO1XU3) Title Dear Mr Knight, It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,232.58 including insurance premium tax. Last year's premium £9,768.16 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Knight, It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,232.58 including insurance premium tax. Last year's premium £9,768.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Knight, Dear Mr Knight, Dear Mr Knight, It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,232.58 including insurance premium tax. Last year's premium £9,768.16 including insurance premium tax. This year's premium £2,232.58 including insurance premium tax. This year's premium £2,232.58 including insurance premium tax. Last year's premium £9,768.16 including insurance premium tax. Last year's premium £9,768.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Brandon. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Brandon, your renewal will take effect from 2024-08-28. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Bethan Hutchinson, 31 Farmer cove West Leonardview G5W 1GN Policy Details Policy number: 1/OAWCFA7S/Z4GO1XU3 Policy start date: 2024-08-28 Policy end date: 2023-07-18 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Brandon Pet type: Dog Pet date of birth: Tue 13 October, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,238.59 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,232.58 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,417.34 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2024-08-28. Your standard monthly payment of £8,264.95 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Bethan Hutchinson 31 Farmer cove West Leonardview G5W 1GN Brandon's Policy Renewal Date: 2024-08-28 Policy Number: 1/OAWCFA7S/Z4GO1XU3 New monthly premium £8,264.95 This year's annual premium £2,232.58 Last year's annual premium £9,768.16 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-11-26 Dear Mr Knight It's time to renew Brandon’s cover with Animal Friends . Thank you for trusting us with Brandon's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Brandon is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Brandon It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Brandon as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Brandon gets older As Brandon is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Brandon is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2024-08-28. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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1/OAWCFA7S/Z4GO1XU3
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2023-07-18
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2024-08-28
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (B5JX7YE) Title Dear Mr Holmes, It's time to renew Irene's cover with Animal Friends. Thank you for trusting us with Irene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Irene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,973.01 including insurance premium tax. Last year's premium £1,544.77 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Irene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Holmes, It's time to renew Irene's cover with Animal Friends. Thank you for trusting us with Irene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Irene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,973.01 including insurance premium tax. Last year's premium £1,544.77 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Irene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Holmes, Dear Mr Holmes, Dear Mr Holmes, It's time to renew Irene's cover with Animal Friends. Thank you for trusting us with Irene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Irene's cover with Animal Friends. Thank you for trusting us with Irene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Irene's cover with Animal Friends. Thank you for trusting us with Irene's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Irene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Irene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Irene has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,973.01 including insurance premium tax. Last year's premium £1,544.77 including insurance premium tax. This year's premium £5,973.01 including insurance premium tax. This year's premium £5,973.01 including insurance premium tax. Last year's premium £1,544.77 including insurance premium tax. Last year's premium £1,544.77 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Irene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Irene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Irene with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Irene. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Irene, your renewal will take effect from 02 March, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Phillip Baker, 966 Antony rue Port Geraldineberg DA3W 6SL Policy Details Policy number: B5JX7YE Policy start date: 02 March, 2019 Policy end date: 02 March, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Irene Pet type: Dog Pet date of birth: 2024-05-10 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,858.03 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,973.01 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £942.56 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 02 March, 2019. Your standard monthly payment of £1,400.76 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Phillip Baker 966 Antony rue Port Geraldineberg DA3W 6SL Irene's Policy Renewal Date: 02 March, 2019 Policy Number: B5JX7YE New monthly premium £1,400.76 This year's annual premium £5,973.01 Last year's annual premium £1,544.77 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 25 July, 2025 Dear Mr Holmes It's time to renew Irene’s cover with Animal Friends . Thank you for trusting us with Irene's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Irene is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Irene It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Irene as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Irene gets older As Irene is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Irene is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 02 March, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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02 March, 2025
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02 March, 2019
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (neav/vczsbrc.lhebywcgxi) Title Dear Mr Clayton, It's time to renew Joel's cover with Animal Friends. Thank you for trusting us with Joel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,889.16 including insurance premium tax. Last year's premium £5,246.44 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Clayton, It's time to renew Joel's cover with Animal Friends. Thank you for trusting us with Joel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,889.16 including insurance premium tax. Last year's premium £5,246.44 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Clayton, Dear Mr Clayton, Dear Mr Clayton, It's time to renew Joel's cover with Animal Friends. Thank you for trusting us with Joel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joel's cover with Animal Friends. Thank you for trusting us with Joel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joel's cover with Animal Friends. Thank you for trusting us with Joel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,889.16 including insurance premium tax. Last year's premium £5,246.44 including insurance premium tax. This year's premium £3,889.16 including insurance premium tax. This year's premium £3,889.16 including insurance premium tax. Last year's premium £5,246.44 including insurance premium tax. Last year's premium £5,246.44 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Joel. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Joel, your renewal will take effect from 01/06/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Aaron Parry, Flat 78 Guy pass Russellview SY49 8BT Policy Details Policy number: neav/vczsbrc.lhebywcgxi Policy start date: 01/06/22 Policy end date: 25/08/2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Joel Pet type: Dog Pet date of birth: 14/02/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,672.70 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,889.16 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,498.15 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 01/06/22. Your standard monthly payment of £4,142.67 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Aaron Parry Flat 78 Guy pass Russellview SY49 8BT Joel's Policy Renewal Date: 01/06/22 Policy Number: neav/vczsbrc.lhebywcgxi New monthly premium £4,142.67 This year's annual premium £3,889.16 Last year's annual premium £5,246.44 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 08 March, 2021 Dear Mr Clayton It's time to renew Joel’s cover with Animal Friends . Thank you for trusting us with Joel's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Joel is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Joel It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Joel as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Joel gets older As Joel is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Joel is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 01/06/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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01/06/22
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2024-01-31
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Your Policy Renewal - Animal Friends (OOVZ1O-D61GA/BBTVG4IDGLJ) Title Dear Mr Russell, It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £844.92 including insurance premium tax. Last year's premium £3,990.21 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Russell, It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £844.92 including insurance premium tax. Last year's premium £3,990.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Russell, Dear Mr Russell, Dear Mr Russell, It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Aaron's cover with Animal Friends. Thank you for trusting us with Aaron's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Aaron has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £844.92 including insurance premium tax. Last year's premium £3,990.21 including insurance premium tax. This year's premium £844.92 including insurance premium tax. This year's premium £844.92 including insurance premium tax. Last year's premium £3,990.21 including insurance premium tax. Last year's premium £3,990.21 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Aaron with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Aaron. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Aaron, your renewal will take effect from 31 January, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Wayne Parker, 051 Murphy views Jameschester B7 3TE Policy Details Policy number: OOVZ1O-D61GA/BBTVG4IDGLJ Policy start date: 31 January, 2021 Policy end date: 19/01/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Aaron Pet type: Dog Pet date of birth: Thu 18 September, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,273.24 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £844.92 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,673.01 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 31 January, 2021. Your standard monthly payment of £4,477.57 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Wayne Parker 051 Murphy views Jameschester B7 3TE Aaron's Policy Renewal Date: 31 January, 2021 Policy Number: OOVZ1O-D61GA/BBTVG4IDGLJ New monthly premium £4,477.57 This year's annual premium £844.92 Last year's annual premium £3,990.21 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 06 March, 2024 Dear Mr Russell It's time to renew Aaron’s cover with Animal Friends . Thank you for trusting us with Aaron's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Aaron is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Aaron It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Aaron as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Aaron gets older As Aaron is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Aaron is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 31 January, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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OOVZ1O-D61GA/BBTVG4IDGLJ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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19/01/2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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31 January, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (JTJ8M0/-/EG1CYS4MGEH/IWX8) Title Dear Mr Slater, It's time to renew Kirsty's cover with Animal Friends. Thank you for trusting us with Kirsty's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kirsty has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,184.65 including insurance premium tax. Last year's premium £4,257.16 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kirsty with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Slater, It's time to renew Kirsty's cover with Animal Friends. Thank you for trusting us with Kirsty's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kirsty has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,184.65 including insurance premium tax. Last year's premium £4,257.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kirsty with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Slater, Dear Mr Slater, Dear Mr Slater, It's time to renew Kirsty's cover with Animal Friends. Thank you for trusting us with Kirsty's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kirsty's cover with Animal Friends. Thank you for trusting us with Kirsty's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kirsty's cover with Animal Friends. Thank you for trusting us with Kirsty's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kirsty has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kirsty has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kirsty has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,184.65 including insurance premium tax. Last year's premium £4,257.16 including insurance premium tax. This year's premium £3,184.65 including insurance premium tax. This year's premium £3,184.65 including insurance premium tax. Last year's premium £4,257.16 including insurance premium tax. Last year's premium £4,257.16 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kirsty with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kirsty with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kirsty with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kirsty. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kirsty, your renewal will take effect from Sat 29 March, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Susan George, 2 Simpson route Jamesmouth SK3 3XT Policy Details Policy number: JTJ8M0/-/EG1CYS4MGEH/IWX8 Policy start date: Sat 29 March, 2025 Policy end date: 12/01/2026 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kirsty Pet type: Dog Pet date of birth: 21 February, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,785.99 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,184.65 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,338.37 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sat 29 March, 2025. Your standard monthly payment of £1,852.83 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Susan George 2 Simpson route Jamesmouth SK3 3XT Kirsty's Policy Renewal Date: Sat 29 March, 2025 Policy Number: JTJ8M0/-/EG1CYS4MGEH/IWX8 New monthly premium £1,852.83 This year's annual premium £3,184.65 Last year's annual premium £4,257.16 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 25/10/21 Dear Mr Slater It's time to renew Kirsty’s cover with Animal Friends . Thank you for trusting us with Kirsty's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kirsty is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kirsty It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kirsty as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kirsty gets older As Kirsty is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kirsty is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sat 29 March, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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JTJ8M0/-/EG1CYS4MGEH/IWX8
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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12/01/2026
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sat 29 March, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (AV-XRYNI) Title Dear Mr Williams, It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,404.93 including insurance premium tax. Last year's premium £2,148.30 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Williams, It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,404.93 including insurance premium tax. Last year's premium £2,148.30 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Williams, Dear Mr Williams, Dear Mr Williams, It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Douglas's cover with Animal Friends. Thank you for trusting us with Douglas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Douglas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,404.93 including insurance premium tax. Last year's premium £2,148.30 including insurance premium tax. This year's premium £9,404.93 including insurance premium tax. This year's premium £9,404.93 including insurance premium tax. Last year's premium £2,148.30 including insurance premium tax. Last year's premium £2,148.30 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Douglas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Douglas. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Douglas, your renewal will take effect from 28/12/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rosie Burton, Studio 1 Robinson burg Ellieburgh BD0 9HQ Policy Details Policy number: AV-XRYNI Policy start date: 28/12/20 Policy end date: 01/01/2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Douglas Pet type: Dog Pet date of birth: 11/08/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,031.50 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,404.93 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,425.20 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 28/12/20. Your standard monthly payment of £4,731.26 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rosie Burton Studio 1 Robinson burg Ellieburgh BD0 9HQ Douglas's Policy Renewal Date: 28/12/20 Policy Number: AV-XRYNI New monthly premium £4,731.26 This year's annual premium £9,404.93 Last year's annual premium £2,148.30 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 09/03/24 Dear Mr Williams It's time to renew Douglas’s cover with Animal Friends . Thank you for trusting us with Douglas's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Douglas is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Douglas It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Douglas as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Douglas gets older As Douglas is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Douglas is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 28/12/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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AV-XRYNI
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01/01/2020
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28/12/20
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (hdfhd.ki) Title Dear Mr Adams, It's time to renew Alexandra's cover with Animal Friends. Thank you for trusting us with Alexandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,290.08 including insurance premium tax. Last year's premium £8,695.24 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Adams, It's time to renew Alexandra's cover with Animal Friends. Thank you for trusting us with Alexandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,290.08 including insurance premium tax. Last year's premium £8,695.24 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Adams, Dear Mr Adams, Dear Mr Adams, It's time to renew Alexandra's cover with Animal Friends. Thank you for trusting us with Alexandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alexandra's cover with Animal Friends. Thank you for trusting us with Alexandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alexandra's cover with Animal Friends. Thank you for trusting us with Alexandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alexandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alexandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,290.08 including insurance premium tax. Last year's premium £8,695.24 including insurance premium tax. This year's premium £3,290.08 including insurance premium tax. This year's premium £3,290.08 including insurance premium tax. Last year's premium £8,695.24 including insurance premium tax. Last year's premium £8,695.24 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alexandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alexandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Alexandra. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Alexandra, your renewal will take effect from Sat 16 January, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Ricky Hudson, 372 Cooper mountain West Teresafurt NE0Y 4UR Policy Details Policy number: hdfhd.ki Policy start date: Sat 16 January, 2021 Policy end date: Tue 09 May, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Alexandra Pet type: Dog Pet date of birth: 17 July, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,599.73 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,290.08 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,823.78 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sat 16 January, 2021. Your standard monthly payment of £1,301.06 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Ricky Hudson 372 Cooper mountain West Teresafurt NE0Y 4UR Alexandra's Policy Renewal Date: Sat 16 January, 2021 Policy Number: hdfhd.ki New monthly premium £1,301.06 This year's annual premium £3,290.08 Last year's annual premium £8,695.24 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 19 June, 2025 Dear Mr Adams It's time to renew Alexandra’s cover with Animal Friends . Thank you for trusting us with Alexandra's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Alexandra is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Alexandra It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Alexandra as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Alexandra gets older As Alexandra is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Alexandra is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sat 16 January, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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hdfhd.ki
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Tue 09 May, 2023
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Sat 16 January, 2021
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (hcyh.jc) Title Dear Mr Graham, It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,374.78 including insurance premium tax. Last year's premium £4,248.18 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Graham, It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,374.78 including insurance premium tax. Last year's premium £4,248.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Graham, Dear Mr Graham, Dear Mr Graham, It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,374.78 including insurance premium tax. Last year's premium £4,248.18 including insurance premium tax. This year's premium £5,374.78 including insurance premium tax. This year's premium £5,374.78 including insurance premium tax. Last year's premium £4,248.18 including insurance premium tax. Last year's premium £4,248.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Dennis. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Dennis, your renewal will take effect from Sun 26 January, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Sheila Harper, 6 June brooks Lake Arthur M4W 2DA Policy Details Policy number: hcyh.jc Policy start date: Sun 26 January, 2020 Policy end date: 2024-08-31 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Dennis Pet type: Dog Pet date of birth: 24/10/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,610.41 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,374.78 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,914.76 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sun 26 January, 2020. Your standard monthly payment of £9,581.38 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Sheila Harper 6 June brooks Lake Arthur M4W 2DA Dennis's Policy Renewal Date: Sun 26 January, 2020 Policy Number: hcyh.jc New monthly premium £9,581.38 This year's annual premium £5,374.78 Last year's annual premium £4,248.18 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 02 January, 2022 Dear Mr Graham It's time to renew Dennis’s cover with Animal Friends . Thank you for trusting us with Dennis's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Dennis is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Dennis It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Dennis as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Dennis gets older As Dennis is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Dennis is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sun 26 January, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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hcyh.jc
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2024-08-31
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sun 26 January, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (960.AC7G/ID/QUOF) Title Dear Mr Johnson, It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,963.59 including insurance premium tax. Last year's premium £5,829.67 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Johnson, It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,963.59 including insurance premium tax. Last year's premium £5,829.67 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Johnson, Dear Mr Johnson, Dear Mr Johnson, It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Christian's cover with Animal Friends. Thank you for trusting us with Christian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Christian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,963.59 including insurance premium tax. Last year's premium £5,829.67 including insurance premium tax. This year's premium £3,963.59 including insurance premium tax. This year's premium £3,963.59 including insurance premium tax. Last year's premium £5,829.67 including insurance premium tax. Last year's premium £5,829.67 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Christian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Christian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Christian, your renewal will take effect from 2025-10-10. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ruth West, Studio 00g Thomas street North Melissamouth B3A 0QD Policy Details Policy number: 960.AC7G/ID/QUOF Policy start date: 2025-10-10 Policy end date: 22 June, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Christian Pet type: Dog Pet date of birth: 2026-01-13 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,794.96 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,963.59 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,644.85 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2025-10-10. Your standard monthly payment of £9,590.70 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ruth West Studio 00g Thomas street North Melissamouth B3A 0QD Christian's Policy Renewal Date: 2025-10-10 Policy Number: 960.AC7G/ID/QUOF New monthly premium £9,590.70 This year's annual premium £3,963.59 Last year's annual premium £5,829.67 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2020-02-14 Dear Mr Johnson It's time to renew Christian’s cover with Animal Friends . Thank you for trusting us with Christian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Christian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Christian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Christian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Christian gets older As Christian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Christian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2025-10-10. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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960.AC7G/ID/QUOF
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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22 June, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2025-10-10
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (FGN/3KRI/1ZB) Title Dear Mr Hall, It's time to renew Amelia's cover with Animal Friends. Thank you for trusting us with Amelia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Amelia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,678.52 including insurance premium tax. Last year's premium £1,153.66 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Amelia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Hall, It's time to renew Amelia's cover with Animal Friends. Thank you for trusting us with Amelia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Amelia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,678.52 including insurance premium tax. Last year's premium £1,153.66 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Amelia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Hall, Dear Mr Hall, Dear Mr Hall, It's time to renew Amelia's cover with Animal Friends. Thank you for trusting us with Amelia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Amelia's cover with Animal Friends. Thank you for trusting us with Amelia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Amelia's cover with Animal Friends. Thank you for trusting us with Amelia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Amelia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Amelia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Amelia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,678.52 including insurance premium tax. Last year's premium £1,153.66 including insurance premium tax. This year's premium £7,678.52 including insurance premium tax. This year's premium £7,678.52 including insurance premium tax. Last year's premium £1,153.66 including insurance premium tax. Last year's premium £1,153.66 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Amelia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Amelia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Amelia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Amelia. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Amelia, your renewal will take effect from 2019-11-09. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Arthur Wallace-Ford, Studio 7 Buckley walks Port Trevorshire S1D 8LG Policy Details Policy number: FGN/3KRI/1ZB Policy start date: 2019-11-09 Policy end date: 30/04/25 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Amelia Pet type: Dog Pet date of birth: 18/12/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,813.98 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,678.52 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,081.71 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2019-11-09. Your standard monthly payment of £733.13 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Arthur Wallace-Ford Studio 7 Buckley walks Port Trevorshire S1D 8LG Amelia's Policy Renewal Date: 2019-11-09 Policy Number: FGN/3KRI/1ZB New monthly premium £733.13 This year's annual premium £7,678.52 Last year's annual premium £1,153.66 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 29 December, 2020 Dear Mr Hall It's time to renew Amelia’s cover with Animal Friends . Thank you for trusting us with Amelia's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Amelia is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Amelia It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Amelia as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Amelia gets older As Amelia is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Amelia is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2019-11-09. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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FGN/3KRI/1ZB
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30/04/25
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2019-11-09
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (MH64I7PN3YC) Title Dear Mr Barrett, It's time to renew Liam's cover with Animal Friends. Thank you for trusting us with Liam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Liam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,178.82 including insurance premium tax. Last year's premium £9,691.28 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Liam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Barrett, It's time to renew Liam's cover with Animal Friends. Thank you for trusting us with Liam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Liam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,178.82 including insurance premium tax. Last year's premium £9,691.28 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Liam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Barrett, Dear Mr Barrett, Dear Mr Barrett, It's time to renew Liam's cover with Animal Friends. Thank you for trusting us with Liam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Liam's cover with Animal Friends. Thank you for trusting us with Liam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Liam's cover with Animal Friends. Thank you for trusting us with Liam's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Liam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Liam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Liam has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,178.82 including insurance premium tax. Last year's premium £9,691.28 including insurance premium tax. This year's premium £5,178.82 including insurance premium tax. This year's premium £5,178.82 including insurance premium tax. Last year's premium £9,691.28 including insurance premium tax. Last year's premium £9,691.28 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Liam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Liam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Liam with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Liam. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Liam, your renewal will take effect from 31/07/2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Claire Phillips, 1 Bethany mills Sandersbury KW7B 6JF Policy Details Policy number: MH64I7PN3YC Policy start date: 31/07/2022 Policy end date: 11/11/2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Liam Pet type: Dog Pet date of birth: 17/07/2021 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,163.71 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,178.82 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £224.82 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 31/07/2022. Your standard monthly payment of £8,501.18 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Claire Phillips 1 Bethany mills Sandersbury KW7B 6JF Liam's Policy Renewal Date: 31/07/2022 Policy Number: MH64I7PN3YC New monthly premium £8,501.18 This year's annual premium £5,178.82 Last year's annual premium £9,691.28 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2022-04-25 Dear Mr Barrett It's time to renew Liam’s cover with Animal Friends . Thank you for trusting us with Liam's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Liam is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Liam It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Liam as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Liam gets older As Liam is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Liam is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 31/07/2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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11/11/2021
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31/07/2022
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2024-01-31
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Your Policy Renewal - Animal Friends (D2BV5BMDBDT7QF) Title Dear Mr Lee, It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,207.87 including insurance premium tax. Last year's premium £8,596.22 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Lee, It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,207.87 including insurance premium tax. Last year's premium £8,596.22 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Lee, Dear Mr Lee, Dear Mr Lee, It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,207.87 including insurance premium tax. Last year's premium £8,596.22 including insurance premium tax. This year's premium £6,207.87 including insurance premium tax. This year's premium £6,207.87 including insurance premium tax. Last year's premium £8,596.22 including insurance premium tax. Last year's premium £8,596.22 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Maurice. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Maurice, your renewal will take effect from 03/05/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Charlotte Bailey, Flat 97 Catherine springs Bradleymouth W1 0WN Policy Details Policy number: D2BV5BMDBDT7QF Policy start date: 03/05/22 Policy end date: Monday 21 August, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Maurice Pet type: Dog Pet date of birth: 31/03/2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,501.64 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,207.87 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,448.41 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 03/05/22. Your standard monthly payment of £4,369.55 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Charlotte Bailey Flat 97 Catherine springs Bradleymouth W1 0WN Maurice's Policy Renewal Date: 03/05/22 Policy Number: D2BV5BMDBDT7QF New monthly premium £4,369.55 This year's annual premium £6,207.87 Last year's annual premium £8,596.22 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2019-05-25 Dear Mr Lee It's time to renew Maurice’s cover with Animal Friends . Thank you for trusting us with Maurice's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Maurice is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Maurice It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Maurice as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Maurice gets older As Maurice is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Maurice is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 03/05/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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D2BV5BMDBDT7QF
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Monday 21 August, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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03/05/22
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (OHW.XU.R) Title Dear Mr Moore, It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,867.98 including insurance premium tax. Last year's premium £9,994.09 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Moore, It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,867.98 including insurance premium tax. Last year's premium £9,994.09 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Moore, Dear Mr Moore, Dear Mr Moore, It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,867.98 including insurance premium tax. Last year's premium £9,994.09 including insurance premium tax. This year's premium £9,867.98 including insurance premium tax. This year's premium £9,867.98 including insurance premium tax. Last year's premium £9,994.09 including insurance premium tax. Last year's premium £9,994.09 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sarah. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sarah, your renewal will take effect from 07 September, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Adrian Spencer, Flat 73 Jeffrey hill Jadeville JE9R 9XB Policy Details Policy number: OHW.XU.R Policy start date: 07 September, 2022 Policy end date: 01/07/22 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sarah Pet type: Dog Pet date of birth: 2025-06-01 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,119.30 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,867.98 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,222.74 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 07 September, 2022. Your standard monthly payment of £220.13 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Adrian Spencer Flat 73 Jeffrey hill Jadeville JE9R 9XB Sarah's Policy Renewal Date: 07 September, 2022 Policy Number: OHW.XU.R New monthly premium £220.13 This year's annual premium £9,867.98 Last year's annual premium £9,994.09 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Saturday 10 October, 2020 Dear Mr Moore It's time to renew Sarah’s cover with Animal Friends . Thank you for trusting us with Sarah's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sarah is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sarah It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sarah as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sarah gets older As Sarah is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sarah is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 07 September, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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OHW.XU.R
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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01/07/22
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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07 September, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (JW-DEPROZVYX.XWN) Title Dear Mr Perkins, It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,038.13 including insurance premium tax. Last year's premium £1,711.98 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Perkins, It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,038.13 including insurance premium tax. Last year's premium £1,711.98 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Perkins, Dear Mr Perkins, Dear Mr Perkins, It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sylvia's cover with Animal Friends. Thank you for trusting us with Sylvia's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sylvia has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,038.13 including insurance premium tax. Last year's premium £1,711.98 including insurance premium tax. This year's premium £2,038.13 including insurance premium tax. This year's premium £2,038.13 including insurance premium tax. Last year's premium £1,711.98 including insurance premium tax. Last year's premium £1,711.98 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sylvia with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sylvia. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sylvia, your renewal will take effect from Thu 13 June, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Brandon Wallace, Studio 1 Hargreaves forge Joefort L8C 0NJ Policy Details Policy number: JW-DEPROZVYX.XWN Policy start date: Thu 13 June, 2019 Policy end date: Wed 01 May, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sylvia Pet type: Dog Pet date of birth: 2025-04-25 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,561.45 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,038.13 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,725.05 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thu 13 June, 2019. Your standard monthly payment of £1,115.64 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Brandon Wallace Studio 1 Hargreaves forge Joefort L8C 0NJ Sylvia's Policy Renewal Date: Thu 13 June, 2019 Policy Number: JW-DEPROZVYX.XWN New monthly premium £1,115.64 This year's annual premium £2,038.13 Last year's annual premium £1,711.98 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sunday 12 May, 2019 Dear Mr Perkins It's time to renew Sylvia’s cover with Animal Friends . Thank you for trusting us with Sylvia's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sylvia is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sylvia It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sylvia as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sylvia gets older As Sylvia is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sylvia is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thu 13 June, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Wed 01 May, 2024
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Thu 13 June, 2019
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (ZITKUU-JCVHRFNZ_UQD) Title Dear Mr Carey, It's time to renew Nicole's cover with Animal Friends. Thank you for trusting us with Nicole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,749.92 including insurance premium tax. Last year's premium £4,673.72 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Carey, It's time to renew Nicole's cover with Animal Friends. Thank you for trusting us with Nicole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,749.92 including insurance premium tax. Last year's premium £4,673.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Carey, Dear Mr Carey, Dear Mr Carey, It's time to renew Nicole's cover with Animal Friends. Thank you for trusting us with Nicole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nicole's cover with Animal Friends. Thank you for trusting us with Nicole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nicole's cover with Animal Friends. Thank you for trusting us with Nicole's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nicole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nicole has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,749.92 including insurance premium tax. Last year's premium £4,673.72 including insurance premium tax. This year's premium £9,749.92 including insurance premium tax. This year's premium £9,749.92 including insurance premium tax. Last year's premium £4,673.72 including insurance premium tax. Last year's premium £4,673.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nicole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nicole with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Nicole. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Nicole, your renewal will take effect from 15 September, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Charlene Kemp, 5 Clarke heights Lake Leonardbury BH2V 5QX Policy Details Policy number: ZITKUU-JCVHRFNZ_UQD Policy start date: 15 September, 2020 Policy end date: 17/06/23 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Nicole Pet type: Dog Pet date of birth: 24/03/2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,734.54 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,749.92 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,947.07 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 15 September, 2020. Your standard monthly payment of £7,517.19 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Charlene Kemp 5 Clarke heights Lake Leonardbury BH2V 5QX Nicole's Policy Renewal Date: 15 September, 2020 Policy Number: ZITKUU-JCVHRFNZ_UQD New monthly premium £7,517.19 This year's annual premium £9,749.92 Last year's annual premium £4,673.72 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 16/03/2023 Dear Mr Carey It's time to renew Nicole’s cover with Animal Friends . Thank you for trusting us with Nicole's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Nicole is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Nicole It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Nicole as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Nicole gets older As Nicole is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Nicole is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 15 September, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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ZITKUU-JCVHRFNZ_UQD
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17/06/23
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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15 September, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (2O23P3O6NLWMYZ) Title Dear Mr Campbell, It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,412.21 including insurance premium tax. Last year's premium £5,049.99 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Campbell, It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,412.21 including insurance premium tax. Last year's premium £5,049.99 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Campbell, Dear Mr Campbell, Dear Mr Campbell, It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Angela's cover with Animal Friends. Thank you for trusting us with Angela's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Angela has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,412.21 including insurance premium tax. Last year's premium £5,049.99 including insurance premium tax. This year's premium £2,412.21 including insurance premium tax. This year's premium £2,412.21 including insurance premium tax. Last year's premium £5,049.99 including insurance premium tax. Last year's premium £5,049.99 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Angela with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Angela. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Angela, your renewal will take effect from 28/06/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Martyn Connor-Heath, Flat 85 Francis river Morganview B18 5RB Policy Details Policy number: 2O23P3O6NLWMYZ Policy start date: 28/06/20 Policy end date: Wednesday 22 January, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Angela Pet type: Dog Pet date of birth: 28/07/2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,871.94 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,412.21 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,728.35 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 28/06/20. Your standard monthly payment of £7,169.59 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Martyn Connor-Heath Flat 85 Francis river Morganview B18 5RB Angela's Policy Renewal Date: 28/06/20 Policy Number: 2O23P3O6NLWMYZ New monthly premium £7,169.59 This year's annual premium £2,412.21 Last year's annual premium £5,049.99 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Wed 26 January, 2022 Dear Mr Campbell It's time to renew Angela’s cover with Animal Friends . Thank you for trusting us with Angela's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Angela is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Angela It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Angela as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Angela gets older As Angela is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Angela is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 28/06/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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2O23P3O6NLWMYZ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wednesday 22 January, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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28/06/20
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (UUOAZCA6BE7TUEY/26) Title Dear Mr Long, It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,173.26 including insurance premium tax. Last year's premium £3,959.18 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Long, It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,173.26 including insurance premium tax. Last year's premium £3,959.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Long, Dear Mr Long, Dear Mr Long, It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Norman's cover with Animal Friends. Thank you for trusting us with Norman's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Norman has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,173.26 including insurance premium tax. Last year's premium £3,959.18 including insurance premium tax. This year's premium £7,173.26 including insurance premium tax. This year's premium £7,173.26 including insurance premium tax. Last year's premium £3,959.18 including insurance premium tax. Last year's premium £3,959.18 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Norman with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Norman. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Norman, your renewal will take effect from Sun 10 September, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Lawrence Sharpe, Studio 2 Morley passage Lake Joel BR0 5TF Policy Details Policy number: UUOAZCA6BE7TUEY/26 Policy start date: Sun 10 September, 2023 Policy end date: 2024-01-29 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Norman Pet type: Dog Pet date of birth: 13/09/2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,276.40 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,173.26 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £261.91 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Sun 10 September, 2023. Your standard monthly payment of £8,556.41 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Lawrence Sharpe Studio 2 Morley passage Lake Joel BR0 5TF Norman's Policy Renewal Date: Sun 10 September, 2023 Policy Number: UUOAZCA6BE7TUEY/26 New monthly premium £8,556.41 This year's annual premium £7,173.26 Last year's annual premium £3,959.18 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 07/02/24 Dear Mr Long It's time to renew Norman’s cover with Animal Friends . Thank you for trusting us with Norman's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Norman is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Norman It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Norman as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Norman gets older As Norman is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Norman is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Sun 10 September, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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UUOAZCA6BE7TUEY/26
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2024-01-29
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Sun 10 September, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (RX6H1.XD/W_VDLUTP2OFXXUYJ) Title Dear Mr Richards, It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,307.24 including insurance premium tax. Last year's premium £1,872.48 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Richards, It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,307.24 including insurance premium tax. Last year's premium £1,872.48 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Richards, Dear Mr Richards, Dear Mr Richards, It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Brandon's cover with Animal Friends. Thank you for trusting us with Brandon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Brandon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,307.24 including insurance premium tax. Last year's premium £1,872.48 including insurance premium tax. This year's premium £4,307.24 including insurance premium tax. This year's premium £4,307.24 including insurance premium tax. Last year's premium £1,872.48 including insurance premium tax. Last year's premium £1,872.48 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Brandon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Brandon. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Brandon, your renewal will take effect from 29 July, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Michael Ward, 1 Peter port East Robertberg L8 6WY Policy Details Policy number: RX6H1.XD/W_VDLUTP2OFXXUYJ Policy start date: 29 July, 2021 Policy end date: Tue 30 August, 2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Brandon Pet type: Dog Pet date of birth: 2023-02-13 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,006.21 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,307.24 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £769.65 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 29 July, 2021. Your standard monthly payment of £452.45 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Michael Ward 1 Peter port East Robertberg L8 6WY Brandon's Policy Renewal Date: 29 July, 2021 Policy Number: RX6H1.XD/W_VDLUTP2OFXXUYJ New monthly premium £452.45 This year's annual premium £4,307.24 Last year's annual premium £1,872.48 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Thursday 13 March, 2025 Dear Mr Richards It's time to renew Brandon’s cover with Animal Friends . Thank you for trusting us with Brandon's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Brandon is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Brandon It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Brandon as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Brandon gets older As Brandon is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Brandon is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 29 July, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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RX6H1.XD/W_VDLUTP2OFXXUYJ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Tue 30 August, 2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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29 July, 2021
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7Z1.I4W/_RGBHTEYV233Y) Title Dear Mr Jordan, It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,093.96 including insurance premium tax. Last year's premium £9,241.38 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jordan, It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,093.96 including insurance premium tax. Last year's premium £9,241.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jordan, Dear Mr Jordan, Dear Mr Jordan, It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sarah's cover with Animal Friends. Thank you for trusting us with Sarah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sarah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,093.96 including insurance premium tax. Last year's premium £9,241.38 including insurance premium tax. This year's premium £7,093.96 including insurance premium tax. This year's premium £7,093.96 including insurance premium tax. Last year's premium £9,241.38 including insurance premium tax. Last year's premium £9,241.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sarah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sarah. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sarah, your renewal will take effect from 2024-07-02. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Geraldine Stevenson, 39 Cook ports Barberchester IM1 4TP Policy Details Policy number: 7Z1.I4W/_RGBHTEYV233Y Policy start date: 2024-07-02 Policy end date: 31 October, 2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sarah Pet type: Dog Pet date of birth: Sunday 19 March, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £418.12 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,093.96 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,282.56 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2024-07-02. Your standard monthly payment of £618.70 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Geraldine Stevenson 39 Cook ports Barberchester IM1 4TP Sarah's Policy Renewal Date: 2024-07-02 Policy Number: 7Z1.I4W/_RGBHTEYV233Y New monthly premium £618.70 This year's annual premium £7,093.96 Last year's annual premium £9,241.38 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 27/09/22 Dear Mr Jordan It's time to renew Sarah’s cover with Animal Friends . Thank you for trusting us with Sarah's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sarah is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sarah It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sarah as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sarah gets older As Sarah is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sarah is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2024-07-02. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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31 October, 2021
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2024-07-02
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2024-01-31
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Your Policy Renewal - Animal Friends (OASDFH5PYK-L9) Title Dear Mr Smith, It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,335.14 including insurance premium tax. Last year's premium £5,608.38 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Smith, It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,335.14 including insurance premium tax. Last year's premium £5,608.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Smith, Dear Mr Smith, Dear Mr Smith, It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Nicholas's cover with Animal Friends. Thank you for trusting us with Nicholas's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Nicholas has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,335.14 including insurance premium tax. Last year's premium £5,608.38 including insurance premium tax. This year's premium £7,335.14 including insurance premium tax. This year's premium £7,335.14 including insurance premium tax. Last year's premium £5,608.38 including insurance premium tax. Last year's premium £5,608.38 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Nicholas with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Nicholas. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Nicholas, your renewal will take effect from Wednesday 24 August, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Trevor Robinson, Studio 83C Scott island Justinville G2C 1UE Policy Details Policy number: OASDFH5PYK-L9 Policy start date: Wednesday 24 August, 2022 Policy end date: 2022-02-06 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Nicholas Pet type: Dog Pet date of birth: Fri 12 August, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,211.67 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,335.14 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £1,029.83 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wednesday 24 August, 2022. Your standard monthly payment of £3,816.79 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Trevor Robinson Studio 83C Scott island Justinville G2C 1UE Nicholas's Policy Renewal Date: Wednesday 24 August, 2022 Policy Number: OASDFH5PYK-L9 New monthly premium £3,816.79 This year's annual premium £7,335.14 Last year's annual premium £5,608.38 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 01/12/25 Dear Mr Smith It's time to renew Nicholas’s cover with Animal Friends . Thank you for trusting us with Nicholas's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Nicholas is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Nicholas It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Nicholas as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Nicholas gets older As Nicholas is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Nicholas is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wednesday 24 August, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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OASDFH5PYK-L9
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2022-02-06
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Wednesday 24 August, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (BLQCAZJCMVR-IISVZ) Title Dear Mr Taylor, It's time to renew John's cover with Animal Friends. Thank you for trusting us with John's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that John has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,616.22 including insurance premium tax. Last year's premium £7,077.31 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for John with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Taylor, It's time to renew John's cover with Animal Friends. Thank you for trusting us with John's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that John has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,616.22 including insurance premium tax. Last year's premium £7,077.31 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for John with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Taylor, Dear Mr Taylor, Dear Mr Taylor, It's time to renew John's cover with Animal Friends. Thank you for trusting us with John's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew John's cover with Animal Friends. Thank you for trusting us with John's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew John's cover with Animal Friends. Thank you for trusting us with John's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that John has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that John has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that John has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,616.22 including insurance premium tax. Last year's premium £7,077.31 including insurance premium tax. This year's premium £2,616.22 including insurance premium tax. This year's premium £2,616.22 including insurance premium tax. Last year's premium £7,077.31 including insurance premium tax. Last year's premium £7,077.31 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for John with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for John with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for John with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for John. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for John, your renewal will take effect from 04 July, 2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Kyle Davey, 374 Sheila view Hayleychester E5D 7DU Policy Details Policy number: BLQCAZJCMVR-IISVZ Policy start date: 04 July, 2025 Policy end date: Saturday 26 October, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: John Pet type: Dog Pet date of birth: Monday 18 November, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,353.16 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,616.22 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,839.26 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 04 July, 2025. Your standard monthly payment of £5,469.04 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Kyle Davey 374 Sheila view Hayleychester E5D 7DU John's Policy Renewal Date: 04 July, 2025 Policy Number: BLQCAZJCMVR-IISVZ New monthly premium £5,469.04 This year's annual premium £2,616.22 Last year's annual premium £7,077.31 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 17 November, 2020 Dear Mr Taylor It's time to renew John’s cover with Animal Friends . Thank you for trusting us with John's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and John is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for John It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about John as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As John gets older As John is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because John is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 04 July, 2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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BLQCAZJCMVR-IISVZ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Saturday 26 October, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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04 July, 2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (UYMDSIBWPJQGNXZTTHEMCB) Title Dear Mr Patel, It's time to renew Simon's cover with Animal Friends. Thank you for trusting us with Simon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Simon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,745.29 including insurance premium tax. Last year's premium £7,110.69 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Simon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Patel, It's time to renew Simon's cover with Animal Friends. Thank you for trusting us with Simon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Simon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,745.29 including insurance premium tax. Last year's premium £7,110.69 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Simon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Patel, Dear Mr Patel, Dear Mr Patel, It's time to renew Simon's cover with Animal Friends. Thank you for trusting us with Simon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Simon's cover with Animal Friends. Thank you for trusting us with Simon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Simon's cover with Animal Friends. Thank you for trusting us with Simon's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Simon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Simon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Simon has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,745.29 including insurance premium tax. Last year's premium £7,110.69 including insurance premium tax. This year's premium £1,745.29 including insurance premium tax. This year's premium £1,745.29 including insurance premium tax. Last year's premium £7,110.69 including insurance premium tax. Last year's premium £7,110.69 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Simon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Simon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Simon with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Simon. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Simon, your renewal will take effect from 17/12/19. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mr Russell Ellis, Studio 12 Miah stravenue Lake Beverleyburgh PH7 1TG Policy Details Policy number: UYMDSIBWPJQGNXZTTHEMCB Policy start date: 17/12/19 Policy end date: 06/06/23 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Simon Pet type: Dog Pet date of birth: Fri 15 April, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,427.22 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,745.29 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,600.81 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 17/12/19. Your standard monthly payment of £5,279.07 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mr Russell Ellis Studio 12 Miah stravenue Lake Beverleyburgh PH7 1TG Simon's Policy Renewal Date: 17/12/19 Policy Number: UYMDSIBWPJQGNXZTTHEMCB New monthly premium £5,279.07 This year's annual premium £1,745.29 Last year's annual premium £7,110.69 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2025-04-15 Dear Mr Patel It's time to renew Simon’s cover with Animal Friends . Thank you for trusting us with Simon's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Simon is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Simon It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Simon as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Simon gets older As Simon is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Simon is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 17/12/19. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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UYMDSIBWPJQGNXZTTHEMCB
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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06/06/23
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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17/12/19
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (LEY1/6A_UD-Q-5NK) Title Dear Mr Wilkinson, It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,621.69 including insurance premium tax. Last year's premium £8,688.02 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wilkinson, It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,621.69 including insurance premium tax. Last year's premium £8,688.02 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wilkinson, Dear Mr Wilkinson, Dear Mr Wilkinson, It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dennis's cover with Animal Friends. Thank you for trusting us with Dennis's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dennis has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,621.69 including insurance premium tax. Last year's premium £8,688.02 including insurance premium tax. This year's premium £1,621.69 including insurance premium tax. This year's premium £1,621.69 including insurance premium tax. Last year's premium £8,688.02 including insurance premium tax. Last year's premium £8,688.02 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dennis with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Dennis. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Dennis, your renewal will take effect from Thu 16 July, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Kimberley Jones, Studio 89I Booth estates Francesmouth N1 5NA Policy Details Policy number: LEY1/6A_UD-Q-5NK Policy start date: Thu 16 July, 2020 Policy end date: Tue 20 February, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Dennis Pet type: Dog Pet date of birth: 2022-12-04 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,489.82 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,621.69 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £287.69 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thu 16 July, 2020. Your standard monthly payment of £8,742.54 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Kimberley Jones Studio 89I Booth estates Francesmouth N1 5NA Dennis's Policy Renewal Date: Thu 16 July, 2020 Policy Number: LEY1/6A_UD-Q-5NK New monthly premium £8,742.54 This year's annual premium £1,621.69 Last year's annual premium £8,688.02 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 05/11/2025 Dear Mr Wilkinson It's time to renew Dennis’s cover with Animal Friends . Thank you for trusting us with Dennis's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Dennis is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Dennis It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Dennis as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Dennis gets older As Dennis is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Dennis is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thu 16 July, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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Tue 20 February, 2024
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Thu 16 July, 2020
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7FP373U5) Title Dear Mr Morgan, It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,604.71 including insurance premium tax. Last year's premium £7,322.61 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Morgan, It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,604.71 including insurance premium tax. Last year's premium £7,322.61 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Morgan, Dear Mr Morgan, Dear Mr Morgan, It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Maurice's cover with Animal Friends. Thank you for trusting us with Maurice's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Maurice has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,604.71 including insurance premium tax. Last year's premium £7,322.61 including insurance premium tax. This year's premium £4,604.71 including insurance premium tax. This year's premium £4,604.71 including insurance premium tax. Last year's premium £7,322.61 including insurance premium tax. Last year's premium £7,322.61 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Maurice with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Maurice. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Maurice, your renewal will take effect from 11/03/2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Gail Wood, Flat 0 Geraldine drive Lake Kellymouth W82 9ZR Policy Details Policy number: 7FP373U5 Policy start date: 11/03/2025 Policy end date: 2021-03-14 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Maurice Pet type: Dog Pet date of birth: Friday 24 July, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £8,519.03 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,604.71 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,693.38 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11/03/2025. Your standard monthly payment of £5,358.85 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Gail Wood Flat 0 Geraldine drive Lake Kellymouth W82 9ZR Maurice's Policy Renewal Date: 11/03/2025 Policy Number: 7FP373U5 New monthly premium £5,358.85 This year's annual premium £4,604.71 Last year's annual premium £7,322.61 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2023-10-08 Dear Mr Morgan It's time to renew Maurice’s cover with Animal Friends . Thank you for trusting us with Maurice's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Maurice is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Maurice It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Maurice as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Maurice gets older As Maurice is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Maurice is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11/03/2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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7FP373U5
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2021-03-14
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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11/03/2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (I/7D2B8/5A) Title Dear Mr Bennett, It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,275.09 including insurance premium tax. Last year's premium £5,737.49 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Bennett, It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,275.09 including insurance premium tax. Last year's premium £5,737.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Bennett, Dear Mr Bennett, Dear Mr Bennett, It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Joe's cover with Animal Friends. Thank you for trusting us with Joe's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Joe has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,275.09 including insurance premium tax. Last year's premium £5,737.49 including insurance premium tax. This year's premium £1,275.09 including insurance premium tax. This year's premium £1,275.09 including insurance premium tax. Last year's premium £5,737.49 including insurance premium tax. Last year's premium £5,737.49 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Joe with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Joe. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Joe, your renewal will take effect from 2020-08-30. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Gail Ward, 44 Moore island Davismouth DE1W 0XJ Policy Details Policy number: I/7D2B8/5A Policy start date: 2020-08-30 Policy end date: 2019-09-29 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Joe Pet type: Dog Pet date of birth: Saturday 30 March, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,747.77 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,275.09 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,396.37 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2020-08-30. Your standard monthly payment of £7,958.87 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Gail Ward 44 Moore island Davismouth DE1W 0XJ Joe's Policy Renewal Date: 2020-08-30 Policy Number: I/7D2B8/5A New monthly premium £7,958.87 This year's annual premium £1,275.09 Last year's annual premium £5,737.49 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sunday 17 March, 2024 Dear Mr Bennett It's time to renew Joe’s cover with Animal Friends . Thank you for trusting us with Joe's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Joe is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Joe It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Joe as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Joe gets older As Joe is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Joe is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2020-08-30. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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I/7D2B8/5A
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2019-09-29
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2020-08-30
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (FX-.0X/GOCX/AAKSOLCYZDK7) Title Dear Mr Adams, It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,095.49 including insurance premium tax. Last year's premium £8,510.93 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Adams, It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,095.49 including insurance premium tax. Last year's premium £8,510.93 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Adams, Dear Mr Adams, Dear Mr Adams, It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gillian's cover with Animal Friends. Thank you for trusting us with Gillian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gillian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,095.49 including insurance premium tax. Last year's premium £8,510.93 including insurance premium tax. This year's premium £7,095.49 including insurance premium tax. This year's premium £7,095.49 including insurance premium tax. Last year's premium £8,510.93 including insurance premium tax. Last year's premium £8,510.93 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gillian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gillian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gillian, your renewal will take effect from 2020-02-18. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Ms Eleanor Lynch, 21 Walker forest Port Marieshire WA3E 5QT Policy Details Policy number: FX-.0X/GOCX/AAKSOLCYZDK7 Policy start date: 2020-02-18 Policy end date: 27 August, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gillian Pet type: Dog Pet date of birth: 2021-09-03 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,306.21 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,095.49 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,475.14 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2020-02-18. Your standard monthly payment of £3,958.49 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Ms Eleanor Lynch 21 Walker forest Port Marieshire WA3E 5QT Gillian's Policy Renewal Date: 2020-02-18 Policy Number: FX-.0X/GOCX/AAKSOLCYZDK7 New monthly premium £3,958.49 This year's annual premium £7,095.49 Last year's annual premium £8,510.93 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Monday 06 January, 2025 Dear Mr Adams It's time to renew Gillian’s cover with Animal Friends . Thank you for trusting us with Gillian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gillian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gillian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gillian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gillian gets older As Gillian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gillian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2020-02-18. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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FX-.0X/GOCX/AAKSOLCYZDK7
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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27 August, 2020
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2020-02-18
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (NAZK6-/36HB9) Title Dear Mr Williams, It's time to renew Jodie's cover with Animal Friends. Thank you for trusting us with Jodie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jodie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,847.24 including insurance premium tax. Last year's premium £4,984.72 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jodie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Williams, It's time to renew Jodie's cover with Animal Friends. Thank you for trusting us with Jodie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jodie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,847.24 including insurance premium tax. Last year's premium £4,984.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jodie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Williams, Dear Mr Williams, Dear Mr Williams, It's time to renew Jodie's cover with Animal Friends. Thank you for trusting us with Jodie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jodie's cover with Animal Friends. Thank you for trusting us with Jodie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jodie's cover with Animal Friends. Thank you for trusting us with Jodie's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jodie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jodie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jodie has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,847.24 including insurance premium tax. Last year's premium £4,984.72 including insurance premium tax. This year's premium £1,847.24 including insurance premium tax. This year's premium £1,847.24 including insurance premium tax. Last year's premium £4,984.72 including insurance premium tax. Last year's premium £4,984.72 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jodie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jodie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jodie with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jodie. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jodie, your renewal will take effect from 11 November, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Gillian White, 26 Kirk stream Lesleymouth TF5 5ZJ Policy Details Policy number: NAZK6-/36HB9 Policy start date: 11 November, 2024 Policy end date: 2022-08-10 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jodie Pet type: Dog Pet date of birth: Wednesday 17 May, 2023 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £7,651.01 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,847.24 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,831.89 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 11 November, 2024. Your standard monthly payment of £4,476.46 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Gillian White 26 Kirk stream Lesleymouth TF5 5ZJ Jodie's Policy Renewal Date: 11 November, 2024 Policy Number: NAZK6-/36HB9 New monthly premium £4,476.46 This year's annual premium £1,847.24 Last year's annual premium £4,984.72 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 12 April, 2024 Dear Mr Williams It's time to renew Jodie’s cover with Animal Friends . Thank you for trusting us with Jodie's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jodie is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jodie It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jodie as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jodie gets older As Jodie is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jodie is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 11 November, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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NAZK6-/36HB9
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2022-08-10
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11 November, 2024
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (YX./-KXUVYRXFTDORL_GKGZ) Title Dear Mr Humphries, It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £2,938.29 including insurance premium tax. Last year's premium £4,205.45 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Humphries, It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £2,938.29 including insurance premium tax. Last year's premium £4,205.45 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Humphries, Dear Mr Humphries, Dear Mr Humphries, It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Tracey's cover with Animal Friends. Thank you for trusting us with Tracey's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Tracey has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £2,938.29 including insurance premium tax. Last year's premium £4,205.45 including insurance premium tax. This year's premium £2,938.29 including insurance premium tax. This year's premium £2,938.29 including insurance premium tax. Last year's premium £4,205.45 including insurance premium tax. Last year's premium £4,205.45 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Tracey with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Tracey. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Tracey, your renewal will take effect from 09/05/21. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Katy Cox, Flat 2 Harris meadows Kaurborough EH70 4LU Policy Details Policy number: YX./-KXUVYRXFTDORL_GKGZ Policy start date: 09/05/21 Policy end date: 05/05/2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Tracey Pet type: Dog Pet date of birth: 2019-04-07 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,653.87 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £2,938.29 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £5,017.66 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 09/05/21. Your standard monthly payment of £2,369.13 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Katy Cox Flat 2 Harris meadows Kaurborough EH70 4LU Tracey's Policy Renewal Date: 09/05/21 Policy Number: YX./-KXUVYRXFTDORL_GKGZ New monthly premium £2,369.13 This year's annual premium £2,938.29 Last year's annual premium £4,205.45 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 24 January, 2020 Dear Mr Humphries It's time to renew Tracey’s cover with Animal Friends . Thank you for trusting us with Tracey's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Tracey is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Tracey It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Tracey as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Tracey gets older As Tracey is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Tracey is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 09/05/21. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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YX./-KXUVYRXFTDORL_GKGZ
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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05/05/2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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09/05/21
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (uwvdyijpp) Title Dear Mr Reid, It's time to renew Gerald's cover with Animal Friends. Thank you for trusting us with Gerald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gerald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £9,463.23 including insurance premium tax. Last year's premium £3,785.69 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gerald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Reid, It's time to renew Gerald's cover with Animal Friends. Thank you for trusting us with Gerald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gerald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £9,463.23 including insurance premium tax. Last year's premium £3,785.69 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gerald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Reid, Dear Mr Reid, Dear Mr Reid, It's time to renew Gerald's cover with Animal Friends. Thank you for trusting us with Gerald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gerald's cover with Animal Friends. Thank you for trusting us with Gerald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gerald's cover with Animal Friends. Thank you for trusting us with Gerald's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gerald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gerald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gerald has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £9,463.23 including insurance premium tax. Last year's premium £3,785.69 including insurance premium tax. This year's premium £9,463.23 including insurance premium tax. This year's premium £9,463.23 including insurance premium tax. Last year's premium £3,785.69 including insurance premium tax. Last year's premium £3,785.69 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gerald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gerald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gerald with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gerald. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gerald, your renewal will take effect from Wed 08 June, 2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Carole Cross, Studio 9 Josh points South Nicholas CO8Y 4DJ Policy Details Policy number: uwvdyijpp Policy start date: Wed 08 June, 2022 Policy end date: Thursday 30 May, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gerald Pet type: Dog Pet date of birth: 16 November, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,602.52 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £9,463.23 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £6,913.67 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wed 08 June, 2022. Your standard monthly payment of £5,900.04 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Carole Cross Studio 9 Josh points South Nicholas CO8Y 4DJ Gerald's Policy Renewal Date: Wed 08 June, 2022 Policy Number: uwvdyijpp New monthly premium £5,900.04 This year's annual premium £9,463.23 Last year's annual premium £3,785.69 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2021-07-06 Dear Mr Reid It's time to renew Gerald’s cover with Animal Friends . Thank you for trusting us with Gerald's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gerald is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gerald It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gerald as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gerald gets older As Gerald is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gerald is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wed 08 June, 2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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uwvdyijpp
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thursday 30 May, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Wed 08 June, 2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (6ACG3N5/P3XK) Title Dear Mr Spencer, It's time to renew Sheila's cover with Animal Friends. Thank you for trusting us with Sheila's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sheila has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £249.33 including insurance premium tax. Last year's premium £7,836.14 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sheila with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Spencer, It's time to renew Sheila's cover with Animal Friends. Thank you for trusting us with Sheila's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sheila has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £249.33 including insurance premium tax. Last year's premium £7,836.14 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sheila with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Spencer, Dear Mr Spencer, Dear Mr Spencer, It's time to renew Sheila's cover with Animal Friends. Thank you for trusting us with Sheila's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sheila's cover with Animal Friends. Thank you for trusting us with Sheila's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sheila's cover with Animal Friends. Thank you for trusting us with Sheila's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sheila has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sheila has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sheila has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £249.33 including insurance premium tax. Last year's premium £7,836.14 including insurance premium tax. This year's premium £249.33 including insurance premium tax. This year's premium £249.33 including insurance premium tax. Last year's premium £7,836.14 including insurance premium tax. Last year's premium £7,836.14 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sheila with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sheila with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sheila with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sheila. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sheila, your renewal will take effect from 25/01/2025. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Geoffrey Marshall, Studio 1 Judith turnpike Elliothaven PH0X 9QG Policy Details Policy number: 6ACG3N5/P3XK Policy start date: 25/01/2025 Policy end date: Thursday 06 June, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sheila Pet type: Dog Pet date of birth: 16/08/20 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,587.94 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £249.33 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,761.29 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 25/01/2025. Your standard monthly payment of £7,236.58 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Geoffrey Marshall Studio 1 Judith turnpike Elliothaven PH0X 9QG Sheila's Policy Renewal Date: 25/01/2025 Policy Number: 6ACG3N5/P3XK New monthly premium £7,236.58 This year's annual premium £249.33 Last year's annual premium £7,836.14 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tue 08 March, 2022 Dear Mr Spencer It's time to renew Sheila’s cover with Animal Friends . Thank you for trusting us with Sheila's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sheila is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sheila It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sheila as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sheila gets older As Sheila is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sheila is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 25/01/2025. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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6ACG3N5/P3XK
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thursday 06 June, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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25/01/2025
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (37E/GNW6_7716O/IWI) Title Dear Mr Brown, It's time to renew Charlotte's cover with Animal Friends. Thank you for trusting us with Charlotte's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Charlotte has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,765.54 including insurance premium tax. Last year's premium £5,513.59 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Charlotte with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Brown, It's time to renew Charlotte's cover with Animal Friends. Thank you for trusting us with Charlotte's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Charlotte has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,765.54 including insurance premium tax. Last year's premium £5,513.59 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Charlotte with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Brown, Dear Mr Brown, Dear Mr Brown, It's time to renew Charlotte's cover with Animal Friends. Thank you for trusting us with Charlotte's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Charlotte's cover with Animal Friends. Thank you for trusting us with Charlotte's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Charlotte's cover with Animal Friends. Thank you for trusting us with Charlotte's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Charlotte has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Charlotte has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Charlotte has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,765.54 including insurance premium tax. Last year's premium £5,513.59 including insurance premium tax. This year's premium £4,765.54 including insurance premium tax. This year's premium £4,765.54 including insurance premium tax. Last year's premium £5,513.59 including insurance premium tax. Last year's premium £5,513.59 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Charlotte with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Charlotte with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Charlotte with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Charlotte. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Charlotte, your renewal will take effect from Wed 11 December, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Glenn Brown, 5 Wallace haven New Wayneland L7 0TA Policy Details Policy number: 37E/GNW6_7716O/IWI Policy start date: Wed 11 December, 2024 Policy end date: 08/03/22 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Charlotte Pet type: Dog Pet date of birth: 02 July, 2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £599.39 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,765.54 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,711.98 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Wed 11 December, 2024. Your standard monthly payment of £6,430.19 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Glenn Brown 5 Wallace haven New Wayneland L7 0TA Charlotte's Policy Renewal Date: Wed 11 December, 2024 Policy Number: 37E/GNW6_7716O/IWI New monthly premium £6,430.19 This year's annual premium £4,765.54 Last year's annual premium £5,513.59 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 09/11/2019 Dear Mr Brown It's time to renew Charlotte’s cover with Animal Friends . Thank you for trusting us with Charlotte's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Charlotte is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Charlotte It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Charlotte as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Charlotte gets older As Charlotte is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Charlotte is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Wed 11 December, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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37E/GNW6_7716O/IWI
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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08/03/22
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Wed 11 December, 2024
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (RKH//YKF) Title Dear Mr Butcher, It's time to renew Gareth's cover with Animal Friends. Thank you for trusting us with Gareth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gareth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,414.87 including insurance premium tax. Last year's premium £228.99 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gareth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Butcher, It's time to renew Gareth's cover with Animal Friends. Thank you for trusting us with Gareth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gareth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,414.87 including insurance premium tax. Last year's premium £228.99 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gareth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Butcher, Dear Mr Butcher, Dear Mr Butcher, It's time to renew Gareth's cover with Animal Friends. Thank you for trusting us with Gareth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gareth's cover with Animal Friends. Thank you for trusting us with Gareth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Gareth's cover with Animal Friends. Thank you for trusting us with Gareth's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Gareth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gareth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Gareth has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,414.87 including insurance premium tax. Last year's premium £228.99 including insurance premium tax. This year's premium £4,414.87 including insurance premium tax. This year's premium £4,414.87 including insurance premium tax. Last year's premium £228.99 including insurance premium tax. Last year's premium £228.99 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Gareth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gareth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Gareth with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Gareth. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Gareth, your renewal will take effect from 2022-01-10. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mrs Marie Williams, Studio 03x Damian forge Johnfurt B1G 4LZ Policy Details Policy number: RKH//YKF Policy start date: 2022-01-10 Policy end date: 06/06/2021 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Gareth Pet type: Dog Pet date of birth: Sunday 03 July, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,980.75 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,414.87 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,845.27 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2022-01-10. Your standard monthly payment of £4,340.68 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mrs Marie Williams Studio 03x Damian forge Johnfurt B1G 4LZ Gareth's Policy Renewal Date: 2022-01-10 Policy Number: RKH//YKF New monthly premium £4,340.68 This year's annual premium £4,414.87 Last year's annual premium £228.99 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 05/09/22 Dear Mr Butcher It's time to renew Gareth’s cover with Animal Friends . Thank you for trusting us with Gareth's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Gareth is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Gareth It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Gareth as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Gareth gets older As Gareth is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Gareth is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2022-01-10. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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06/06/2021
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2022-01-10
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7W1ZHGA) Title Dear Mr Brooks, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £80.55 including insurance premium tax. Last year's premium £9,195.37 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Brooks, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £80.55 including insurance premium tax. Last year's premium £9,195.37 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Brooks, Dear Mr Brooks, Dear Mr Brooks, It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Leah's cover with Animal Friends. Thank you for trusting us with Leah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Leah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £80.55 including insurance premium tax. Last year's premium £9,195.37 including insurance premium tax. This year's premium £80.55 including insurance premium tax. This year's premium £80.55 including insurance premium tax. Last year's premium £9,195.37 including insurance premium tax. Last year's premium £9,195.37 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Leah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Leah. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Leah, your renewal will take effect from Thu 23 December, 2021. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Mitchell Walters, Studio 88 Russell harbor Mohammedburgh W0A 5LP Policy Details Policy number: 7W1ZHGA Policy start date: Thu 23 December, 2021 Policy end date: Monday 28 August, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Leah Pet type: Dog Pet date of birth: 02/01/2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,685.48 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £80.55 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,456.81 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thu 23 December, 2021. Your standard monthly payment of £4,484.52 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Mitchell Walters Studio 88 Russell harbor Mohammedburgh W0A 5LP Leah's Policy Renewal Date: Thu 23 December, 2021 Policy Number: 7W1ZHGA New monthly premium £4,484.52 This year's annual premium £80.55 Last year's annual premium £9,195.37 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sunday 23 April, 2023 Dear Mr Brooks It's time to renew Leah’s cover with Animal Friends . Thank you for trusting us with Leah's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Leah is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Leah It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Leah as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Leah gets older As Leah is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Leah is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thu 23 December, 2021. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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7W1ZHGA
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Monday 28 August, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Thu 23 December, 2021
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (0TWV6WS6) Title Dear Mr Dickinson, It's time to renew Wendy's cover with Animal Friends. Thank you for trusting us with Wendy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Wendy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,704.78 including insurance premium tax. Last year's premium £2,257.27 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Wendy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Dickinson, It's time to renew Wendy's cover with Animal Friends. Thank you for trusting us with Wendy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Wendy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,704.78 including insurance premium tax. Last year's premium £2,257.27 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Wendy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Dickinson, Dear Mr Dickinson, Dear Mr Dickinson, It's time to renew Wendy's cover with Animal Friends. Thank you for trusting us with Wendy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Wendy's cover with Animal Friends. Thank you for trusting us with Wendy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Wendy's cover with Animal Friends. Thank you for trusting us with Wendy's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Wendy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Wendy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Wendy has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,704.78 including insurance premium tax. Last year's premium £2,257.27 including insurance premium tax. This year's premium £1,704.78 including insurance premium tax. This year's premium £1,704.78 including insurance premium tax. Last year's premium £2,257.27 including insurance premium tax. Last year's premium £2,257.27 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Wendy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Wendy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Wendy with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Wendy. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Wendy, your renewal will take effect from 2022-01-14. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Brett Parsons, Studio 6 Chapman shores Franciston G2 2EH Policy Details Policy number: 0TWV6WS6 Policy start date: 2022-01-14 Policy end date: 16 March, 2024 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Wendy Pet type: Dog Pet date of birth: 27/02/19 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,305.68 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,704.78 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £687.15 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2022-01-14. Your standard monthly payment of £8,806.38 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Brett Parsons Studio 6 Chapman shores Franciston G2 2EH Wendy's Policy Renewal Date: 2022-01-14 Policy Number: 0TWV6WS6 New monthly premium £8,806.38 This year's annual premium £1,704.78 Last year's annual premium £2,257.27 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 15 November, 2022 Dear Mr Dickinson It's time to renew Wendy’s cover with Animal Friends . Thank you for trusting us with Wendy's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Wendy is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Wendy It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Wendy as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Wendy gets older As Wendy is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Wendy is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2022-01-14. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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0TWV6WS6
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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16 March, 2024
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2022-01-14
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (tudyryuclgxg) Title Dear Mr Williams, It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £3,886.36 including insurance premium tax. Last year's premium £7,077.14 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Williams, It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £3,886.36 including insurance premium tax. Last year's premium £7,077.14 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Williams, Dear Mr Williams, Dear Mr Williams, It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Alexander's cover with Animal Friends. Thank you for trusting us with Alexander's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Alexander has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £3,886.36 including insurance premium tax. Last year's premium £7,077.14 including insurance premium tax. This year's premium £3,886.36 including insurance premium tax. This year's premium £3,886.36 including insurance premium tax. Last year's premium £7,077.14 including insurance premium tax. Last year's premium £7,077.14 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Alexander with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Alexander. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Alexander, your renewal will take effect from 2025-10-14. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Keith Walker-Jones, Flat 1 Harvey plains North Jake NG9M 2NJ Policy Details Policy number: tudyryuclgxg Policy start date: 2025-10-14 Policy end date: 2022-07-04 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Alexander Pet type: Dog Pet date of birth: Tue 06 December, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,958.31 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £3,886.36 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,498.48 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2025-10-14. Your standard monthly payment of £647.86 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Keith Walker-Jones Flat 1 Harvey plains North Jake NG9M 2NJ Alexander's Policy Renewal Date: 2025-10-14 Policy Number: tudyryuclgxg New monthly premium £647.86 This year's annual premium £3,886.36 Last year's annual premium £7,077.14 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 27/09/2021 Dear Mr Williams It's time to renew Alexander’s cover with Animal Friends . Thank you for trusting us with Alexander's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Alexander is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Alexander It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Alexander as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Alexander gets older As Alexander is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Alexander is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2025-10-14. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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2025-10-14
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2024-01-31
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Your Policy Renewal - Animal Friends (zoc_bksui.) Title Dear Mr Nicholls, It's time to renew Craig's cover with Animal Friends. Thank you for trusting us with Craig's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Craig has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,823.69 including insurance premium tax. Last year's premium £7,295.84 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Craig with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Nicholls, It's time to renew Craig's cover with Animal Friends. Thank you for trusting us with Craig's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Craig has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,823.69 including insurance premium tax. Last year's premium £7,295.84 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Craig with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Nicholls, Dear Mr Nicholls, Dear Mr Nicholls, It's time to renew Craig's cover with Animal Friends. Thank you for trusting us with Craig's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Craig's cover with Animal Friends. Thank you for trusting us with Craig's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Craig's cover with Animal Friends. Thank you for trusting us with Craig's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Craig has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Craig has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Craig has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,823.69 including insurance premium tax. Last year's premium £7,295.84 including insurance premium tax. This year's premium £6,823.69 including insurance premium tax. This year's premium £6,823.69 including insurance premium tax. Last year's premium £7,295.84 including insurance premium tax. Last year's premium £7,295.84 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Craig with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Craig with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Craig with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Craig. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Craig, your renewal will take effect from 03/08/2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss June Davies, 840 Bethany gateway North Dawnstad M37 9WR Policy Details Policy number: zoc_bksui. Policy start date: 03/08/2019 Policy end date: Thu 03 July, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Craig Pet type: Dog Pet date of birth: 22 September, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,400.68 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,823.69 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £995.87 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 03/08/2019. Your standard monthly payment of £6,661.84 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss June Davies 840 Bethany gateway North Dawnstad M37 9WR Craig's Policy Renewal Date: 03/08/2019 Policy Number: zoc_bksui. New monthly premium £6,661.84 This year's annual premium £6,823.69 Last year's annual premium £7,295.84 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Mon 10 June, 2024 Dear Mr Nicholls It's time to renew Craig’s cover with Animal Friends . Thank you for trusting us with Craig's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Craig is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Craig It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Craig as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Craig gets older As Craig is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Craig is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 03/08/2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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zoc_bksui.
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thu 03 July, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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03/08/2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (qbpvgewpjjicrordl_bwqmz) Title Dear Mr Shaw, It's time to renew Stuart's cover with Animal Friends. Thank you for trusting us with Stuart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stuart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,110.64 including insurance premium tax. Last year's premium £5,554.92 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stuart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Shaw, It's time to renew Stuart's cover with Animal Friends. Thank you for trusting us with Stuart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stuart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,110.64 including insurance premium tax. Last year's premium £5,554.92 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stuart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Shaw, Dear Mr Shaw, Dear Mr Shaw, It's time to renew Stuart's cover with Animal Friends. Thank you for trusting us with Stuart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stuart's cover with Animal Friends. Thank you for trusting us with Stuart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Stuart's cover with Animal Friends. Thank you for trusting us with Stuart's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Stuart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stuart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Stuart has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,110.64 including insurance premium tax. Last year's premium £5,554.92 including insurance premium tax. This year's premium £8,110.64 including insurance premium tax. This year's premium £8,110.64 including insurance premium tax. Last year's premium £5,554.92 including insurance premium tax. Last year's premium £5,554.92 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Stuart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stuart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Stuart with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Stuart. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Stuart, your renewal will take effect from Tue 15 December, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Benjamin Vaughan, 1 Gregory garden Justinhaven OL24 0LQ Policy Details Policy number: qbpvgewpjjicrordl_bwqmz Policy start date: Tue 15 December, 2020 Policy end date: 27 May, 2020 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Stuart Pet type: Dog Pet date of birth: Fri 26 January, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £5,735.75 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,110.64 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £893.37 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tue 15 December, 2020. Your standard monthly payment of £5,472.64 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Benjamin Vaughan 1 Gregory garden Justinhaven OL24 0LQ Stuart's Policy Renewal Date: Tue 15 December, 2020 Policy Number: qbpvgewpjjicrordl_bwqmz New monthly premium £5,472.64 This year's annual premium £8,110.64 Last year's annual premium £5,554.92 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 31 May, 2022 Dear Mr Shaw It's time to renew Stuart’s cover with Animal Friends . Thank you for trusting us with Stuart's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Stuart is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Stuart It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Stuart as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Stuart gets older As Stuart is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Stuart is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tue 15 December, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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qbpvgewpjjicrordl_bwqmz
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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27 May, 2020
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tue 15 December, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (HBBI/CMRB5K4XYB) Title Dear Mr Brennan, It's time to renew Jacob's cover with Animal Friends. Thank you for trusting us with Jacob's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jacob has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £6,896.39 including insurance premium tax. Last year's premium £3,726.11 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jacob with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Brennan, It's time to renew Jacob's cover with Animal Friends. Thank you for trusting us with Jacob's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jacob has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £6,896.39 including insurance premium tax. Last year's premium £3,726.11 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jacob with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Brennan, Dear Mr Brennan, Dear Mr Brennan, It's time to renew Jacob's cover with Animal Friends. Thank you for trusting us with Jacob's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jacob's cover with Animal Friends. Thank you for trusting us with Jacob's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jacob's cover with Animal Friends. Thank you for trusting us with Jacob's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jacob has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jacob has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jacob has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £6,896.39 including insurance premium tax. Last year's premium £3,726.11 including insurance premium tax. This year's premium £6,896.39 including insurance premium tax. This year's premium £6,896.39 including insurance premium tax. Last year's premium £3,726.11 including insurance premium tax. Last year's premium £3,726.11 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jacob with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jacob with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jacob with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jacob. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jacob, your renewal will take effect from Thu 05 December, 2024. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Elliott Grant, Studio 44E Cross loaf East Emilymouth JE44 1PY Policy Details Policy number: HBBI/CMRB5K4XYB Policy start date: Thu 05 December, 2024 Policy end date: 05/09/2022 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jacob Pet type: Dog Pet date of birth: 31 October, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £3,950.97 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £6,896.39 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £8,135.91 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thu 05 December, 2024. Your standard monthly payment of £3,342.43 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Elliott Grant Studio 44E Cross loaf East Emilymouth JE44 1PY Jacob's Policy Renewal Date: Thu 05 December, 2024 Policy Number: HBBI/CMRB5K4XYB New monthly premium £3,342.43 This year's annual premium £6,896.39 Last year's annual premium £3,726.11 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 23 April, 2021 Dear Mr Brennan It's time to renew Jacob’s cover with Animal Friends . Thank you for trusting us with Jacob's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jacob is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jacob It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jacob as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jacob gets older As Jacob is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jacob is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thu 05 December, 2024. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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HBBI/CMRB5K4XYB
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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05/09/2022
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Thu 05 December, 2024
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (A.DDE-XWQK/FJJFG.) Title Dear Mr Wilson, It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £491.41 including insurance premium tax. Last year's premium £4,766.26 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wilson, It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £491.41 including insurance premium tax. Last year's premium £4,766.26 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wilson, Dear Mr Wilson, Dear Mr Wilson, It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Jason's cover with Animal Friends. Thank you for trusting us with Jason's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Jason has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £491.41 including insurance premium tax. Last year's premium £4,766.26 including insurance premium tax. This year's premium £491.41 including insurance premium tax. This year's premium £491.41 including insurance premium tax. Last year's premium £4,766.26 including insurance premium tax. Last year's premium £4,766.26 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Jason with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Jason. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Jason, your renewal will take effect from Tuesday 05 May, 2020. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Craig Lees, Studio 7 Danielle inlet Kevinton M26 6GB Policy Details Policy number: A.DDE-XWQK/FJJFG. Policy start date: Tuesday 05 May, 2020 Policy end date: 07/06/19 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Jason Pet type: Dog Pet date of birth: 08 May, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,334.06 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £491.41 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £3,569.99 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tuesday 05 May, 2020. Your standard monthly payment of £9,440.90 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Craig Lees Studio 7 Danielle inlet Kevinton M26 6GB Jason's Policy Renewal Date: Tuesday 05 May, 2020 Policy Number: A.DDE-XWQK/FJJFG. New monthly premium £9,440.90 This year's annual premium £491.41 Last year's annual premium £4,766.26 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 2023-04-20 Dear Mr Wilson It's time to renew Jason’s cover with Animal Friends . Thank you for trusting us with Jason's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Jason is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Jason It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Jason as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Jason gets older As Jason is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Jason is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tuesday 05 May, 2020. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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A.DDE-XWQK/FJJFG.
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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07/06/19
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Tuesday 05 May, 2020
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (xz_dyzigxospztvo-ys) Title Dear Mr Jones, It's time to renew Howard's cover with Animal Friends. Thank you for trusting us with Howard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Howard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £988.61 including insurance premium tax. Last year's premium £5,144.35 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Howard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Jones, It's time to renew Howard's cover with Animal Friends. Thank you for trusting us with Howard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Howard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £988.61 including insurance premium tax. Last year's premium £5,144.35 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Howard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Jones, Dear Mr Jones, Dear Mr Jones, It's time to renew Howard's cover with Animal Friends. Thank you for trusting us with Howard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Howard's cover with Animal Friends. Thank you for trusting us with Howard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Howard's cover with Animal Friends. Thank you for trusting us with Howard's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Howard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Howard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Howard has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £988.61 including insurance premium tax. Last year's premium £5,144.35 including insurance premium tax. This year's premium £988.61 including insurance premium tax. This year's premium £988.61 including insurance premium tax. Last year's premium £5,144.35 including insurance premium tax. Last year's premium £5,144.35 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Howard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Howard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Howard with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Howard. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Howard, your renewal will take effect from Thu 30 November, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Rosemary Saunders-Waters, 5 Dale village New Lydia CF04 2NR Policy Details Policy number: xz_dyzigxospztvo-ys Policy start date: Thu 30 November, 2023 Policy end date: Wednesday 20 December, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Howard Pet type: Dog Pet date of birth: 18/12/24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,809.70 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £988.61 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,829.94 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Thu 30 November, 2023. Your standard monthly payment of £1,405.33 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Rosemary Saunders-Waters 5 Dale village New Lydia CF04 2NR Howard's Policy Renewal Date: Thu 30 November, 2023 Policy Number: xz_dyzigxospztvo-ys New monthly premium £1,405.33 This year's annual premium £988.61 Last year's annual premium £5,144.35 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 16 January, 2022 Dear Mr Jones It's time to renew Howard’s cover with Animal Friends . Thank you for trusting us with Howard's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Howard is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Howard It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Howard as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Howard gets older As Howard is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Howard is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Thu 30 November, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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xz_dyzigxospztvo-ys
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wednesday 20 December, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Thu 30 November, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (d-bgnuyuybboe) Title Dear Mr Dennis, It's time to renew Kathleen's cover with Animal Friends. Thank you for trusting us with Kathleen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kathleen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,251.23 including insurance premium tax. Last year's premium £5,842.77 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kathleen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Dennis, It's time to renew Kathleen's cover with Animal Friends. Thank you for trusting us with Kathleen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kathleen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,251.23 including insurance premium tax. Last year's premium £5,842.77 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kathleen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Dennis, Dear Mr Dennis, Dear Mr Dennis, It's time to renew Kathleen's cover with Animal Friends. Thank you for trusting us with Kathleen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kathleen's cover with Animal Friends. Thank you for trusting us with Kathleen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Kathleen's cover with Animal Friends. Thank you for trusting us with Kathleen's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Kathleen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kathleen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Kathleen has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,251.23 including insurance premium tax. Last year's premium £5,842.77 including insurance premium tax. This year's premium £7,251.23 including insurance premium tax. This year's premium £7,251.23 including insurance premium tax. Last year's premium £5,842.77 including insurance premium tax. Last year's premium £5,842.77 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Kathleen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kathleen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Kathleen with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Kathleen. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Kathleen, your renewal will take effect from Friday 01 March, 2019. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Jemma Begum, Flat 0 Taylor throughway Daviesview UB4 2YD Policy Details Policy number: d-bgnuyuybboe Policy start date: Friday 01 March, 2019 Policy end date: 2023-07-07 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Kathleen Pet type: Dog Pet date of birth: 19/08/22 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,465.58 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,251.23 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,717.17 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Friday 01 March, 2019. Your standard monthly payment of £1,432.13 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Jemma Begum Flat 0 Taylor throughway Daviesview UB4 2YD Kathleen's Policy Renewal Date: Friday 01 March, 2019 Policy Number: d-bgnuyuybboe New monthly premium £1,432.13 This year's annual premium £7,251.23 Last year's annual premium £5,842.77 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Tuesday 25 February, 2025 Dear Mr Dennis It's time to renew Kathleen’s cover with Animal Friends . Thank you for trusting us with Kathleen's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Kathleen is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Kathleen It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Kathleen as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Kathleen gets older As Kathleen is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Kathleen is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Friday 01 March, 2019. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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d-bgnuyuybboe
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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2023-07-07
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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Friday 01 March, 2019
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (3DSO5C243N/WC1) Title Dear Mr Wilkinson, It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,887.00 including insurance premium tax. Last year's premium £8,008.58 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Wilkinson, It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,887.00 including insurance premium tax. Last year's premium £8,008.58 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Wilkinson, Dear Mr Wilkinson, Dear Mr Wilkinson, It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Deborah's cover with Animal Friends. Thank you for trusting us with Deborah's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Deborah has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,887.00 including insurance premium tax. Last year's premium £8,008.58 including insurance premium tax. This year's premium £7,887.00 including insurance premium tax. This year's premium £7,887.00 including insurance premium tax. Last year's premium £8,008.58 including insurance premium tax. Last year's premium £8,008.58 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Deborah with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Deborah. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Deborah, your renewal will take effect from 27/12/20. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Diane Brown, 8 Owen circles South Paulineburgh N8 4UU Policy Details Policy number: 3DSO5C243N/WC1 Policy start date: 27/12/20 Policy end date: 11/08/2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Deborah Pet type: Dog Pet date of birth: 11/08/24 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £2,697.40 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,887.00 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,574.44 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 27/12/20. Your standard monthly payment of £7,881.45 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Diane Brown 8 Owen circles South Paulineburgh N8 4UU Deborah's Policy Renewal Date: 27/12/20 Policy Number: 3DSO5C243N/WC1 New monthly premium £7,881.45 This year's annual premium £7,887.00 Last year's annual premium £8,008.58 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 17/05/25 Dear Mr Wilkinson It's time to renew Deborah’s cover with Animal Friends . Thank you for trusting us with Deborah's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Deborah is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Deborah It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Deborah as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Deborah gets older As Deborah is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Deborah is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 27/12/20. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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11/08/2023
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27/12/20
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (JWZMYMZ5A/3-W3J2J) Title Dear Mr Ellis, It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,568.43 including insurance premium tax. Last year's premium £653.85 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Ellis, It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,568.43 including insurance premium tax. Last year's premium £653.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Ellis, Dear Mr Ellis, Dear Mr Ellis, It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Abdul's cover with Animal Friends. Thank you for trusting us with Abdul's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Abdul has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,568.43 including insurance premium tax. Last year's premium £653.85 including insurance premium tax. This year's premium £7,568.43 including insurance premium tax. This year's premium £7,568.43 including insurance premium tax. Last year's premium £653.85 including insurance premium tax. Last year's premium £653.85 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Abdul with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Abdul. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Abdul, your renewal will take effect from 31/01/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Dr Rosie Boyle, Studio 3 Andrews glen Lake Jake SR67 7JE Policy Details Policy number: JWZMYMZ5A/3-W3J2J Policy start date: 31/01/22 Policy end date: 2021-11-28 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Abdul Pet type: Dog Pet date of birth: 24 May, 2022 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £1,752.06 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,568.43 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £7,921.64 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 31/01/22. Your standard monthly payment of £5,941.33 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Dr Rosie Boyle Studio 3 Andrews glen Lake Jake SR67 7JE Abdul's Policy Renewal Date: 31/01/22 Policy Number: JWZMYMZ5A/3-W3J2J New monthly premium £5,941.33 This year's annual premium £7,568.43 Last year's annual premium £653.85 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 30 September, 2024 Dear Mr Ellis It's time to renew Abdul’s cover with Animal Friends . Thank you for trusting us with Abdul's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Abdul is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Abdul It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Abdul as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Abdul gets older As Abdul is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Abdul is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 31/01/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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2021-11-28
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31/01/22
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (tdfcdlb/_/p) Title Dear Mr Smith, It's time to renew Dale's cover with Animal Friends. Thank you for trusting us with Dale's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dale has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,421.98 including insurance premium tax. Last year's premium £6,533.84 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dale with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Smith, It's time to renew Dale's cover with Animal Friends. Thank you for trusting us with Dale's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dale has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,421.98 including insurance premium tax. Last year's premium £6,533.84 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dale with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Smith, Dear Mr Smith, Dear Mr Smith, It's time to renew Dale's cover with Animal Friends. Thank you for trusting us with Dale's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dale's cover with Animal Friends. Thank you for trusting us with Dale's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Dale's cover with Animal Friends. Thank you for trusting us with Dale's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Dale has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dale has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Dale has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,421.98 including insurance premium tax. Last year's premium £6,533.84 including insurance premium tax. This year's premium £7,421.98 including insurance premium tax. This year's premium £7,421.98 including insurance premium tax. Last year's premium £6,533.84 including insurance premium tax. Last year's premium £6,533.84 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Dale with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dale with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Dale with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Dale. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Dale, your renewal will take effect from 13/09/2022. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Kerry Wilkinson, 79 Charlotte viaduct Frenchview ME5Y 3JY Policy Details Policy number: tdfcdlb/_/p Policy start date: 13/09/2022 Policy end date: Thu 09 October, 2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Dale Pet type: Dog Pet date of birth: Sun 07 July, 2024 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £9,260.78 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,421.98 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £40.66 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 13/09/2022. Your standard monthly payment of £2,618.38 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Kerry Wilkinson 79 Charlotte viaduct Frenchview ME5Y 3JY Dale's Policy Renewal Date: 13/09/2022 Policy Number: tdfcdlb/_/p New monthly premium £2,618.38 This year's annual premium £7,421.98 Last year's annual premium £6,533.84 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 12 June, 2020 Dear Mr Smith It's time to renew Dale’s cover with Animal Friends . Thank you for trusting us with Dale's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Dale is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Dale It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Dale as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Dale gets older As Dale is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Dale is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 13/09/2022. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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tdfcdlb/_/p
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Thu 09 October, 2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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13/09/2022
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (OHCMZ-QPCRSUVXOY) Title Dear Mr Nicholls, It's time to renew Teresa's cover with Animal Friends. Thank you for trusting us with Teresa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Teresa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £5,288.78 including insurance premium tax. Last year's premium £1,980.69 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Teresa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Nicholls, It's time to renew Teresa's cover with Animal Friends. Thank you for trusting us with Teresa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Teresa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £5,288.78 including insurance premium tax. Last year's premium £1,980.69 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Teresa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Nicholls, Dear Mr Nicholls, Dear Mr Nicholls, It's time to renew Teresa's cover with Animal Friends. Thank you for trusting us with Teresa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Teresa's cover with Animal Friends. Thank you for trusting us with Teresa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Teresa's cover with Animal Friends. Thank you for trusting us with Teresa's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Teresa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Teresa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Teresa has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £5,288.78 including insurance premium tax. Last year's premium £1,980.69 including insurance premium tax. This year's premium £5,288.78 including insurance premium tax. This year's premium £5,288.78 including insurance premium tax. Last year's premium £1,980.69 including insurance premium tax. Last year's premium £1,980.69 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Teresa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Teresa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Teresa with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Teresa. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Teresa, your renewal will take effect from 02/06/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Miss Amy Pearce, Studio 30W Mitchell corners South Lorraine OX97 4YN Policy Details Policy number: OHCMZ-QPCRSUVXOY Policy start date: 02/06/22 Policy end date: Wed 04 December, 2019 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Teresa Pet type: Dog Pet date of birth: 16 December, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £330.48 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £5,288.78 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,953.95 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 02/06/22. Your standard monthly payment of £3,446.65 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Miss Amy Pearce Studio 30W Mitchell corners South Lorraine OX97 4YN Teresa's Policy Renewal Date: 02/06/22 Policy Number: OHCMZ-QPCRSUVXOY New monthly premium £3,446.65 This year's annual premium £5,288.78 Last year's annual premium £1,980.69 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Friday 12 January, 2024 Dear Mr Nicholls It's time to renew Teresa’s cover with Animal Friends . Thank you for trusting us with Teresa's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Teresa is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Teresa It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Teresa as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Teresa gets older As Teresa is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Teresa is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 02/06/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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OHCMZ-QPCRSUVXOY
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wed 04 December, 2019
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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02/06/22
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (RD.NRGLZPLYQ-P_-OTI) Title Dear Mr Leonard, It's time to renew Damian's cover with Animal Friends. Thank you for trusting us with Damian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Damian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £7,963.89 including insurance premium tax. Last year's premium £698.37 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Damian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Leonard, It's time to renew Damian's cover with Animal Friends. Thank you for trusting us with Damian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Damian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £7,963.89 including insurance premium tax. Last year's premium £698.37 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Damian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Leonard, Dear Mr Leonard, Dear Mr Leonard, It's time to renew Damian's cover with Animal Friends. Thank you for trusting us with Damian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Damian's cover with Animal Friends. Thank you for trusting us with Damian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Damian's cover with Animal Friends. Thank you for trusting us with Damian's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Damian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Damian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Damian has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £7,963.89 including insurance premium tax. Last year's premium £698.37 including insurance premium tax. This year's premium £7,963.89 including insurance premium tax. This year's premium £7,963.89 including insurance premium tax. Last year's premium £698.37 including insurance premium tax. Last year's premium £698.37 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Damian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Damian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Damian with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Damian. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Damian, your renewal will take effect from 05 June, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Arthur Fry, Flat 5 Laura mill Hamiltonview WR2N 0GH Policy Details Policy number: RD.NRGLZPLYQ-P_-OTI Policy start date: 05 June, 2023 Policy end date: Wed 27 December, 2023 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Damian Pet type: Dog Pet date of birth: 10/02/2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £832.56 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £7,963.89 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £2,730.62 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 05 June, 2023. Your standard monthly payment of £6,858.16 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Arthur Fry Flat 5 Laura mill Hamiltonview WR2N 0GH Damian's Policy Renewal Date: 05 June, 2023 Policy Number: RD.NRGLZPLYQ-P_-OTI New monthly premium £6,858.16 This year's annual premium £7,963.89 Last year's annual premium £698.37 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 Sun 10 July, 2022 Dear Mr Leonard It's time to renew Damian’s cover with Animal Friends . Thank you for trusting us with Damian's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Damian is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Damian It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Damian as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Damian gets older As Damian is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Damian is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 05 June, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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RD.NRGLZPLYQ-P_-OTI
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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Wed 27 December, 2023
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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05 June, 2023
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (7S//W/PG) Title Dear Mr Thomas, It's time to renew Allan's cover with Animal Friends. Thank you for trusting us with Allan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Allan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £4,253.86 including insurance premium tax. Last year's premium £934.95 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Allan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Thomas, It's time to renew Allan's cover with Animal Friends. Thank you for trusting us with Allan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Allan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £4,253.86 including insurance premium tax. Last year's premium £934.95 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Allan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Thomas, Dear Mr Thomas, Dear Mr Thomas, It's time to renew Allan's cover with Animal Friends. Thank you for trusting us with Allan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Allan's cover with Animal Friends. Thank you for trusting us with Allan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Allan's cover with Animal Friends. Thank you for trusting us with Allan's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Allan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Allan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Allan has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £4,253.86 including insurance premium tax. Last year's premium £934.95 including insurance premium tax. This year's premium £4,253.86 including insurance premium tax. This year's premium £4,253.86 including insurance premium tax. Last year's premium £934.95 including insurance premium tax. Last year's premium £934.95 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Allan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Allan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Allan with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Allan. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Allan, your renewal will take effect from 2020-04-13. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Donald Stokes, 142 James junctions North Josh DD04 4QS Policy Details Policy number: 7S//W/PG Policy start date: 2020-04-13 Policy end date: 08/07/20 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Allan Pet type: Dog Pet date of birth: Tuesday 25 June, 2019 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £6,053.52 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £4,253.86 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,529.58 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 2020-04-13. Your standard monthly payment of £598.65 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Donald Stokes 142 James junctions North Josh DD04 4QS Allan's Policy Renewal Date: 2020-04-13 Policy Number: 7S//W/PG New monthly premium £598.65 This year's annual premium £4,253.86 Last year's annual premium £934.95 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 10/02/2022 Dear Mr Thomas It's time to renew Allan’s cover with Animal Friends . Thank you for trusting us with Allan's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Allan is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Allan It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Allan as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Allan gets older As Allan is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Allan is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 2020-04-13. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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7S//W/PG
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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08/07/20
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
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2020-04-13
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(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
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(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
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animalfriends-pet
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Your Policy Renewal - Animal Friends (1KKN7EE1.ZFOY71N) Title Dear Mr Bell, It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £1,300.00 including insurance premium tax. Last year's premium £6,054.56 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Bell, It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £1,300.00 including insurance premium tax. Last year's premium £6,054.56 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Bell, Dear Mr Bell, Dear Mr Bell, It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Hazel's cover with Animal Friends. Thank you for trusting us with Hazel's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Hazel has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £1,300.00 including insurance premium tax. Last year's premium £6,054.56 including insurance premium tax. This year's premium £1,300.00 including insurance premium tax. This year's premium £1,300.00 including insurance premium tax. Last year's premium £6,054.56 including insurance premium tax. Last year's premium £6,054.56 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Hazel with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Hazel. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Hazel, your renewal will take effect from Tue 11 April, 2023. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr Molly King, Studio 63F Stewart mount Lake Ashleighstad L7G 8DX Policy Details Policy number: 1KKN7EE1.ZFOY71N Policy start date: Tue 11 April, 2023 Policy end date: 16/07/2025 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Hazel Pet type: Dog Pet date of birth: 19/03/2020 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,291.06 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £1,300.00 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £4,246.51 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on Tue 11 April, 2023. Your standard monthly payment of £791.99 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr Molly King Studio 63F Stewart mount Lake Ashleighstad L7G 8DX Hazel's Policy Renewal Date: Tue 11 April, 2023 Policy Number: 1KKN7EE1.ZFOY71N New monthly premium £791.99 This year's annual premium £1,300.00 Last year's annual premium £6,054.56 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 20 March, 2025 Dear Mr Bell It's time to renew Hazel’s cover with Animal Friends . Thank you for trusting us with Hazel's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Hazel is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Hazel It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Hazel as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Hazel gets older As Hazel is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Hazel is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on Tue 11 April, 2023. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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1KKN7EE1.ZFOY71N
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(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
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16/07/2025
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
Tue 11 April, 2023
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
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pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
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2024-01-31
|
animalfriends-pet
|
Your Policy Renewal - Animal Friends (RW0WOHB9GD.4P9) Title Dear Mr Green, It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet. Insurance Product Information Document. Information about Vet Fees. Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price. This year's premium £8,331.76 including insurance premium tax. Last year's premium £2,389.53 including insurance premium tax. What you need to do next. You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team. 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA. Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812. Document Reference: AFI_POL_00003_V1_060422. Dear Mr Green, It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price This year's premium £8,331.76 including insurance premium tax. Last year's premium £2,389.53 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Dear Mr Green, Dear Mr Green, Dear Mr Green, It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. It's time to renew Sandra's cover with Animal Friends. Thank you for trusting us with Sandra's insurance. It's great that you are choosing to stay in the Animal Friends family! Here are your insurance documents. You should keep these documents in a safe place. Policy Booklet Insurance Product Information Document Information about Vet Fees Your Policy Schedule is attached to this email. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Please make sure you take a moment to read through your policy documents so you can be confident that Sandra has the cover they need. It won't take long; our policy documents have been awarded the Fairer Finance "clear and simple" mark so you can rest assured that they're clear and easy to follow. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Why might your price have changed? We use a number of things to work out your price each year. These include the age of the pet, where you live, the cost of vet fees as well as the information we have about your pet's breed. When we look at all of these things together, it does mean that your price might go up each year, even if you haven't made a claim. Your Price . Your Price . Your Price . This year's premium £8,331.76 including insurance premium tax. Last year's premium £2,389.53 including insurance premium tax. This year's premium £8,331.76 including insurance premium tax. This year's premium £8,331.76 including insurance premium tax. Last year's premium £2,389.53 including insurance premium tax. Last year's premium £2,389.53 including insurance premium tax. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. What you need to do next You should take some time to check your documents. If you need to update any details, please get in touch. If you are happy to renew your policy, you don't need to do anything. Your renewal will happen automatically, and your Direct Debit payments will continue. If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . If you don't want to renew your insurance for Sandra with us, please get in touch as soon as possible. Best Wishes, The Animal Friends Team . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . 1 The Crescent, Sun Rise Way, Amesbury, Wiltshire, SP4 7QA Animal Friends Insurance is a Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our FCA register number is 307858. This can be checked by visiting the FCA website at http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, Sun Rise Way, Amesbury, Wiltshire SP4 7QA. Registered in England and Wales no. 3630812 Document Reference: AFI_POL_00003_V1_060422 . Page / 1 Doc Reference number: AFI_SCH_00002_V1_251121 www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Your Policy Schedule You've chosen a Superior Plus policy for Sandra. This product meets the demands and needs of someone wanting help paying vet bills for long-term and short- term treatment until the annual condition limit is used for that accident, illness or condition each year. Our Lifetime pet insurance policies offer cover for accidents, illnesses and conditions and could provide ongoing cover for these as long as you continue to renew your policy. This Lifetime product hasan annual condition limit which refreshes upon annual renewal. If you decide to renew your pet insurance for Sandra, your renewal will take effect from 17/06/22. You should review the details on your schedule carefully to ensure that this policy still meets your demands and needs. Please make sure that you have read the sections providing information on excess payments so that you know what you will have to pay towards any claim, as well as the section on exclusions to see whether there are any illnesses or conditions that we are notable to cover. Name and Address Mr June Martin, Flat 32G Cameron plaza Lake Tracy SN1 7HE Policy Details Policy number: RW0WOHB9GD.4P9 Policy start date: 17/06/22 Policy end date: 2019-03-23 Vet Fee excess: £99.00 Co-payment: 20.00% Waiting period: Please see details in your Policy BookletDetails Pet name: Sandra Pet type: Dog Pet date of birth: Fri 10 January, 2025 Breed: Cockerpoo Colour: Apricot Sex: Female Pet purchase price: £4,844.50 Your Cover: Superior Plus Policy Please check the Policy Booklet to see full details of your benefits. Vet fees: Your policy hasan Annual condition limit £4,000 If your pet injures someone or damages their property £2,000,000 If your pet dies or is put to sleep Because your dog is over the age of 8, this benefit only applies for death when itis caused by an accidentA percentage of the price you paid for them depending on their age, up to £1,000 If you need to cancel or cut short your holiday because your pet needs urgent medical care£1,500 If your pet goes missing or is stolen Lost or Stolen A percentage of the price you paid for them depending on their age, up to £1,000 If your pet causes accidental damage in someone else’s home £0 If you can’t look after your pet because you’re in hospital Boarding kennel/cattery £1,000 If your pet needs urgent medical care abroad £2,000 Dog walker or minder £100 Your Exclusions Pre-existing conditions aren’t covered by this policy. We consider a condition to be pre-existing if your pet showed any signs or symptoms before the start date of your cover, whether they needed treatment or not. We can start covering some conditions again if they haven't needed – or been recommended to have – treatment from you or the vet in the last 24 months. Ifa vet says a condition does need treatment during this time, and you delay getting it, we won't cover that condition. We don’t cover any pre-existing chronic conditions, for example, diabetes, arthritis and epilepsy. Exclusions that have been applied to your policy: None Your Excess Information Vet fees excess: £99.00 is payable by you per condition per policy year. If your pet injures someone or damages their property (Public Liability): there isa £250 excess for any claims relating to property damage. Sharing the cost of the vet bill As your pet is now over the age of 8, you’ll also have to start paying a percentage of the vet fees when you make a claim. This is known asa co-payment. On this policy you will need to make a 20.00% contribution to the cost of every claim in addition to any excess that you may have to pay. The co-payment is deducted from your vet fee benefit limit. Your Payment Information Setting up your Direct Debit We will take your Direct Debit on, or as close to, your chosen payment date as possible. However, your first payment maybe slightly different. When anew Direct Debit is set up, we must give 14 days' notice to request the money from your bank. Depending on the payment date you have chosen, it may result in two payments being taken in the same month. As you have chosen to pay by Direct Debit your payments will be taken from your chosen account every month. If your payment is due ona bank holiday or ata weekend, we will take the payment on the next working day. If you would like to make any changes to your payments, please get in touch as soon as possible. Annual Premium: £8,331.76 This policy lasts for oneyear You have chosen to pay monthly by Direct Debit Your Direct Debit payment reference is: “ANIMAL FRIENDS INS” Your policy has been setup to renew each year because you have selected to pay by Direct Debit. Page / 2 You will be sent a reminder one month before the renewal is due This amount includes £9,966.88 insurance premium tax Your Direct Debit Guarantee is shown below Bank Sort Code: XX-XX-81 Account Number: XXXXX768Payment Schedule Your first payment will be taken on 17/06/22. Your standard monthly payment of £3,394.32 will then be taken on the 7th of each month. Direct Debit Guarantee The Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits. - If there are any changes to the amount, date or frequency of your Direct Debit, Animal Friends Insurance Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Animal Friends Insurance Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request If an error is made in the payment of your Direct Debit, by Animal Friends Insurance Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Animal Friends Insurance Services Ltd asks you to. You can cancel a Direct Debit at anytime by simply contacting your bank or building society. Written confirmation maybe required. Please also notify us. Page / 1 Mr June Martin Flat 32G Cameron plaza Lake Tracy SN1 7HE Sandra's Policy Renewal Date: 17/06/22 Policy Number: RW0WOHB9GD.4P9 New monthly premium £3,394.32 This year's annual premium £8,331.76 Last year's annual premium £2,389.53 Prices include 12% insurance premium tax Claims paid within 24hrs via Pawtal (on weekdays) We can pay vets directly UK call centre Why not let your friends know about Animal Friends? If they takeout a policy with us for the first time, you could both receive a £10 voucher. -See animalfriends.co.uk/refer for terms and conditions. View your policy details online through our website 24/7 access to Joii Pet Care www.animalfriends.co.uk | 0344 557 0300 | info@animalfriends.co.uk Animal Friends House, No.1 The Crescent, SunRise Way, Amesbury, Wiltshire SP4 7QA Animal Friends Insurance isa Pet and Equine Insurance Specialist Authorised and regulated by the Financial Conduct Authority (FCA). Our Financial Services register number is 307858. Animal Friends Insurance is the trading name of Animal Friends Insurance Services Limited. Registered Office: Animal Friends House, The Crescent, SunRise Way, Amesbury, Wiltshire, SP4 7QA. Registered in England and Wales no: 3630812. VAT No. 975 2883 68. AFI_POL_00017_V1_251121 28/10/2024 Dear Mr Green It's time to renew Sandra’s cover with Animal Friends . Thank you for trusting us with Sandra's insurance. We hope you will stay with us for another year and we can continue to create a better life for every animal together. You’ll find your new renewal price in the box at the side of this letter. We've also included the price you paid last year. This pack contains all the important documents about your Superior Plus policy which you should read carefully and keep ina safe place. These items should be read together as one contract of insurance. Policy Schedule Insurance Product Information Document (IPID) Policy Booklet Remember, if you renew your cover, this agreement might have changed since you first took out your policy so you should always read it everytime you renew. Please check that all the information we have for you and Sandra is correct. If you need to make a change, please get in touch as soon as possible. We’ll never give you financial advice, but if you have any questions about your cover please get in touch. Important Information – Your right to cancel the policy If you cancel your policy within 14 days of receiving your documents – and we haven’t paid a claim – we’ll give you a full refund. If you cancel after 14 days of receiving your documents – and we haven’t paid a claim – we’ll refund you for anytime left on your policy. We may charge a small admin fee to cover our costs. Cover for Sandra It's important to read through everything carefully and check that all the information on the Schedule is correct and the cover still meets your demands and needs. We think that Animal Friends offers good value in meeting your demands and needs and veterinary costs for your pet. However, when you renew an insurance policy especially four or more times with the same insurer, we have to let you know that you maybe able to get the cover you want ata better price if you shop around. If you do decide to look at other insurers, please remember to compare the cover very carefully as the policy benefits maybe different and can affect the price you are offered. If you have made any claims on your AFI policy, it’s also likely that anything relating to these claims may not be covered by another insurer, so please bear this in mind. While we understand you may wish to change insurer, we sincerely hope you choose to stay with us for another year. Why might your price increase at renewal? As pets get older, they are more likely to get ill and the cost of treating them will increase. Prices for many policies are likely to increase as your pet gets older, whether you have claimed or not. Our renewal prices are based on the information we have about Sandra as well as the information we have about pets from similar breeds. We use data from claims we receive to estimate how likely itis that you will need to claim for your pet. So, if we see that there isa rise in claims for a particular condition for your breed, then your premium will increase. There are improvements in the treatments that vets provide every year and so the fees they charge do increase. The average fees vets charge in your region will also affect your renewal price. You should consider carefully if this cover is right for you today and in the future based on this information and your ability to afford ongoing insurance for your pet. As Sandra gets older As Sandra is now over the age of 8, you’ll have toPage / 2 start paying a 20.00% share of the vet fees everytime you make a claim (including claims for ongoing treatment). This is called a co-payment and itis charged in addition to the excess on your policy. This policy allows you to claim a percentage of the purchase price you paid for your pet if they die. Because Sandra is now over the age of 8, this benefit will now only be paid if the cause of death is an accident. Important information about paying for your policy: Your policy is due to automatically renew We hope that you are happy with your policy and our cover continues to meet your needs. As you pay monthly for your policy, it will automatically renew on 17/06/22. Please do not cancel your Direct Debit with the bank otherwise your cover could be cancelled. Viewing Your Policy Details Online Remember that you can view your policy details and the status of any Vet Fees claim through our website. You can also update your communication preferences to let us know how you’d like to hear from us. Your policy comes with 24/7 access to Joii Pet Care Don’t forget, that you have access to unlimited free online vet consultations through our partners at Joii Pet Care. Their vets are available through the App 24/7, 365 days a year- helping to support your pet day or night including outside traditional vet practice hours. If you need a reminder about howto use this service, please see our website for more details. Making a claim If you need to make a claim, you will find all the information you need in your Policy Booklet. Making a complaint If you need to make a complaint, please email us on complaints@animalfriends.co.uk or write to the complaints department at the address on this letter. Full details are included in your Policy Booklet. Keeping in touch If you would like to update us on any changes to your policy, please call us on 0344 557 0300. If you have any general questions, you can also email us at info@animalfriends.co.uk . Yours sincerely, Wes Pearson Chief Executive Office
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RW0WOHB9GD.4P9
|
(?<=Animal Friends \()[-\w_\/\.]+?(?=\))
|
2019-03-23
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(?<=Policy end date: )[-\w_\/\. ,]+?(?= Vet)
|
17/06/22
|
(?<=Policy start date: )[-\w_\/\. ,]+?(?= Policy)
|
pet
|
(?<=decide to renew your )[-\w_\/\. ]+?(?= insurance for)
|
2024-01-31
|
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