source stringclasses 19
values | text listlengths 2 833 | labels listlengths 2 833 | label_description stringclasses 24
values | label_list listlengths 2 151 | split stringclasses 1
value |
|---|---|---|---|---|---|
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Can I exchange an item for a refund?",
"Are there specific ATM's I can use with this card?",
"Why would my transfer result in a decline message?",
"Mastercard is preferred to me.",
"My top-up didn't go through; it still says pending. What's up with that?... | [
[
"transaction charged twice"
],
[
"request refund"
],
[
"atm support"
],
[
"declined transfer"
],
[
"visa or mastercard"
],
[
"pending top up"
],
[
"declined cash withdrawal"
],
[
"reverted card payment?"
],
[
"extra charge on statement"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"i accidentally entered in my retailers information, what should i do next",
"How come I can't seem to verify my id?",
"I transfered my balance a while back. Why doesn't my account reflect this?",
"How do I troubleshoot my contactless?",
"I'm not seeing my ca... | [
[
"pending card payment"
],
[
"transfer not received by recipient"
],
[
"unable to verify identity"
],
[
"balance not updated after bank transfer"
],
[
"contactless not working"
],
[
"balance not updated after cheque or cash deposit"
],
[
"passcode forgotten"
],... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"The exchange rate for foreign ATM currency is wrong.",
"My statement has a payment that I do not recall making",
"When will I be able to see my refund?",
"What are the rules for a top-up?",
"Where can I find the verification code for the card top-up?",
... | [
[
"transaction charged twice"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"card payment not recognised"
],
[
"Refund not showing up"
],
[
"top up limits"
],
[
"verify top up"
],
[
"declined transfer"
],
[
"direct debit payment not recognised"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I would like to know how much I can top-up.",
"why has a cash withdrawal charged me?",
"When will I receive a transfer from europe?",
"My app says I made a withdrawal, but I didn't.",
"My credit card for was not approved for a top-up transaction. What happen... | [
[
"pending card payment"
],
[
"top up limits"
],
[
"cash withdrawal charge"
],
[
"transfer timing"
],
[
"cash withdrawal not recognised"
],
[
"top up failed"
],
[
"visa or mastercard"
],
[
"country support"
],
[
"card linking"
],
[
"transfe... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I could not access my money at the ATM",
"I got my card now, how do I make it show up in the app?",
"How long will it take to verify my account?",
"I just topped up, and the app denied it."
] | [
[
"transaction charged twice"
],
[
"declined cash withdrawal"
],
[
"card linking"
],
[
"unable to verify identity"
],
[
"top up failed"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"The cheque I deposited isn't showing in my account",
"How long after I receive my statement can I dispute payments on it?",
"How will I know when I can use the auto top-up feature?",
"What are the steps for making a transfer for topping up?",
"Hi, I am facin... | [
[
"pending card payment"
],
[
"balance not updated after cheque or cash deposit"
],
[
"direct debit payment not recognised"
],
[
"automatic top up"
],
[
"transfer into account"
],
[
"reverted card payment?"
],
[
"transaction charged twice"
],
[
"exchange c... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Am I charged if I make a top-up?",
"How do I change my name after marriage",
"Are cheques accepted for a top up?",
"I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card ha... | [
[
"transaction charged twice"
],
[
"top up by bank transfer charge"
],
[
"edit personal details"
],
[
"top up by cash or cheque"
],
[
"reverted card payment?"
],
[
"unable to verify identity"
],
[
"top up failed"
],
[
"transfer timing"
],
[
"pendin... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I can't be sure, but I think that someone may be using my card.",
"How's the exchange rate looking right now?"
] | [
[
"pending card payment"
],
[
"compromised card"
],
[
"exchange rate"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What's the process for exchanges?",
"My top-up failed to go through.",
"Please help me unblock my pin which I put the wrong one too many times.",
"my google pay seems to be acting up.",
"I want to block my card or deactivate it or something, it's been st... | [
[
"transaction charged twice"
],
[
"exchange rate"
],
[
"top up failed"
],
[
"pin blocked"
],
[
"apple pay or google pay"
],
[
"lost or stolen card"
],
[
"get disposable virtual card"
],
[
"balance not updated after bank transfer"
],
[
"exchange vi... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"My card is missing! Help!",
"I was supposed to get a refund but I do not see it.",
"Why did my payment fail?"
] | [
[
"pending card payment"
],
[
"lost or stolen card"
],
[
"Refund not showing up"
],
[
"declined card payment"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I am not able to verify my id. Why?",
"Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.",
"What happened to the money that I deposited?",
"I have arranged a transfer, but no longer need to send it. How ... | [
[
"transaction charged twice"
],
[
"unable to verify identity"
],
[
"declined card payment"
],
[
"top up reverted"
],
[
"cancel transfer"
],
[
"top up by cash or cheque"
],
[
"pending transfer"
],
[
"top up limits"
],
[
"balance not updated after c... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Could I get a MasterCard and Visa from you?",
"would a visa or mastercard be more suited to me?",
"why am I being charged a fee for transferring money ?",
"It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?",
"I woul... | [
[
"pending card payment"
],
[
"visa or mastercard"
],
[
"visa or mastercard"
],
[
"transfer fee charged"
],
[
"card arrival"
],
[
"top up by cash or cheque"
],
[
"verify my identity"
],
[
"lost or stolen phone"
],
[
"verify my identity"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I just received my card and I'd like to activate it.",
"Would I be able to get a second card?",
"Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?",
"I am not recognized... | [
[
"transaction charged twice"
],
[
"activate my card"
],
[
"getting spare card"
],
[
"transfer fee charged"
],
[
"unable to verify identity"
],
[
"card not working"
],
[
"topping up by card"
],
[
"visa or mastercard"
],
[
"country support"
],
[... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can I have my card delivered on Tuesday?",
"My top up isnt working",
"The exchange rate is incorrect for my cash withdrawal transaction.",
"Why would the app deny my top-up?",
"Why isn't my balance updating? I did a bank transfer and it isn't current.",
"I... | [
[
"pending card payment"
],
[
"card delivery estimate"
],
[
"top up failed"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"top up failed"
],
[
"balance not updated after bank transfer"
],
[
"reverted card payment?"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient",
"The atm wouldn't give out cash",
"Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled fro... | [
[
"transaction charged twice"
],
[
"pending transfer"
],
[
"declined cash withdrawal"
],
[
"exchange rate"
],
[
"pending transfer"
],
[
"card about to expire"
],
[
"getting spare card"
],
[
"failed transfer"
],
[
"order physical card"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Is it possible to top-up automatically?",
"I'd like to apply for a Visa Card.",
"I have a direct debit that I did not set up",
"Please provide me a list of ATMs that accept my card.",
"Please help me with the activation of the new card.",
"Which locations c... | [
[
"pending card payment"
],
[
"automatic top up"
],
[
"visa or mastercard"
],
[
"direct debit payment not recognised"
],
[
"atm support"
],
[
"activate my card"
],
[
"atm support"
],
[
"virtual card not working"
],
[
"declined card payment"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I've been waiting for 3 days, why is my withdrawal still pending?",
"The app is showing a payment I never made.",
"How long will my top-up stay pending?",
"Should my top up still be pending?",
"Whats types of currency can I exchange?",
"Is there a loca... | [
[
"transaction charged twice"
],
[
"pending cash withdrawal"
],
[
"card payment not recognised"
],
[
"pending top up"
],
[
"pending top up"
],
[
"exchange via app"
],
[
"change pin"
],
[
"transfer into account"
],
[
"cash withdrawal not recognised"... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why couldn't I transfer to a beneficiairy?",
"I didn't cancel my top-up.",
"You operate in which countries?",
"Is it possible to get a new card in China?",
"Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled... | [
[
"pending card payment"
],
[
"beneficiary not allowed"
],
[
"top up reverted"
],
[
"country support"
],
[
"card about to expire"
],
[
"cancel transfer"
],
[
"get physical card"
],
[
"Refund not showing up"
],
[
"lost or stolen phone"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How can I exchange AUD for GBP?",
"I think my top up has been reverted",
"What's the transfer time from Europe?",
"What is the most amount of disposable cards allowable?"
] | [
[
"transaction charged twice"
],
[
"exchange via app"
],
[
"top up reverted"
],
[
"transfer timing"
],
[
"disposable card limits"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine. Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?",
"Hi, ... | [
[
"pending card payment"
],
[
"transfer not received by recipient"
],
[
"declined transfer"
],
[
"disposable card limits"
],
[
"top up failed"
],
[
"supported cards and currencies"
],
[
"top up reverted"
],
[
"transfer not received by recipient"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Help me. The passcode doesn't work.",
"is there a fee for swift transfer",
"There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I d... | [
[
"transaction charged twice"
],
[
"passcode forgotten"
],
[
"top up by bank transfer charge"
],
[
"direct debit payment not recognised"
],
[
"cash withdrawal not recognised"
],
[
"card payment fee charged"
],
[
"automatic top up"
],
[
"automatic top up"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How long will it take to transfer something from China?",
"How long does it take for my top up to clear?",
"My phone has been lost or stolen",
"can i use both visa and mastercard",
"While doing a transfer, it says declined.",
"There's an unauthorized direct... | [
[
"pending card payment"
],
[
"transfer timing"
],
[
"pending top up"
],
[
"lost or stolen phone"
],
[
"visa or mastercard"
],
[
"declined transfer"
],
[
"direct debit payment not recognised"
],
[
"top up by card charge"
],
[
"reverted card payment... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why did my exchange rate change?",
"I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.",
"How long will an urgent transfer from China take?",
"Will my other US credit card be accepted?"
] | [
[
"transaction charged twice"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"cancel transfer"
],
[
"transfer timing"
],
[
"supported cards and currencies"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"who can put money in my account?",
"what is the fee for topping up by card?",
"Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now... | [
[
"pending card payment"
],
[
"verify source of funds"
],
[
"top up by card charge"
],
[
"reverted card payment?"
],
[
"pin blocked"
],
[
"balance not updated after bank transfer"
],
[
"verify top up"
],
[
"top up reverted"
],
[
"top up by card cha... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Is my new bank card on the way and is there a way to track it?",
"My card will expire soon, do I need to order a new one?",
"They said I would get a refund but I don't see it on my statement.",
"How will I know where my funds are coming from?",
"How do I... | [
[
"transaction charged twice"
],
[
"card arrival"
],
[
"card about to expire"
],
[
"Refund not showing up"
],
[
"verify source of funds"
],
[
"card payment not recognised"
],
[
"edit personal details"
],
[
"declined transfer"
],
[
"verify my identi... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How do you figure out the exchange rate? Can you explain why I got less money than expected?",
"how much does it cost to add money to my card"
] | [
[
"pending card payment"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"top up by card charge"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?",
"My top up did not show up as shown and my money has disappeared, can you help m... | [
[
"transaction charged twice"
],
[
"pending cash withdrawal"
],
[
"top up reverted"
],
[
"card not working"
],
[
"getting spare card"
],
[
"Refund not showing up"
],
[
"declined transfer"
],
[
"card not working"
],
[
"getting virtual card"
],
[... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"My card doesn't work when I use it.",
"What do I need to do to perform identity checks?",
"can i verify my identity i the app",
"Why has my top up not gone through yet?",
"You did not give me the correct exchange rate for an item that I bought.",
"I tried t... | [
[
"pending card payment"
],
[
"card not working"
],
[
"verify my identity"
],
[
"verify my identity"
],
[
"pending top up"
],
[
"card payment wrong exchange rate"
],
[
"pending cash withdrawal"
],
[
"balance not updated after bank transfer"
],
[
"l... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How do I report my card as lost or stolen?",
"Can this app take my salary?",
"Is there a way to change my PIN without having to go to the bank?",
"When will my transfer process?",
"Do I get a mastercard and visa?"
] | [
[
"transaction charged twice"
],
[
"lost or stolen card"
],
[
"receiving money"
],
[
"change pin"
],
[
"balance not updated after bank transfer"
],
[
"visa or mastercard"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Why am I not allowed to verify my id?",
"Can I receive payments in another currency?",
"Where can I find out where my funds came from?",
"I need your help immediately. There is a 500£ cash withdrawal that I know nothing about. I think my account has become co... | [
[
"pending card payment"
],
[
"unable to verify identity"
],
[
"receiving money"
],
[
"verify source of funds"
],
[
"cash withdrawal not recognised"
],
[
"beneficiary not allowed"
],
[
"topping up by card"
],
[
"pending cash withdrawal"
],
[
"top u... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"At what places accept my card?",
"Is there a fee to make a transfer?",
"I need my card right away.",
"Is there any way to cancel a recent transfer? I did not mean to make it and need to make sure it does not go through.",
"Why do you keep declining my t... | [
[
"transaction charged twice"
],
[
"card acceptance"
],
[
"top up by bank transfer charge"
],
[
"card delivery estimate"
],
[
"cancel transfer"
],
[
"declined transfer"
],
[
"edit personal details"
],
[
"order physical card"
],
[
"cash withdrawal c... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"The expiration of my card is near, how do I order a new card?",
"I wish to remove my account.",
"I tried to transfer but it was declined",
"Why does it say my transfer failed?",
"Why won't my top up go through?",
"I should not have been charged a fee for ca... | [
[
"pending card payment"
],
[
"card about to expire"
],
[
"terminate account"
],
[
"declined transfer"
],
[
"failed transfer"
],
[
"top up reverted"
],
[
"cash withdrawal charge"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I need to transfer some money, can I use my credit card?",
"I need to see where my money came from.",
"If my identy verifacation hasn't gone through can I use my account?",
"I used my card and there was a fee",
"What is the charge for exchanging currency... | [
[
"transaction charged twice"
],
[
"topping up by card"
],
[
"verify source of funds"
],
[
"why verify identity"
],
[
"card payment fee charged"
],
[
"exchange charge"
],
[
"declined card payment"
],
[
"getting spare card"
],
[
"pending card paymen... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"can you tell me why my card was declined?",
"How do I set up an account for my children?",
"I want to activate my card, how do I do it?",
"Can I transfer my salary if its in GBP?",
"I noticed my card payment was cancelled, can you tell me why?",
"I got char... | [
[
"pending card payment"
],
[
"declined card payment"
],
[
"age limit"
],
[
"activate my card"
],
[
"receiving money"
],
[
"reverted card payment?"
],
[
"card payment fee charged"
],
[
"top up by bank transfer charge"
],
[
"verify source of funds"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?",
"I am dissatisfied, I would... | [
[
"transaction charged twice"
],
[
"failed transfer"
],
[
"terminate account"
],
[
"card payment fee charged"
],
[
"Refund not showing up"
],
[
"fiat currency support"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.",
"how long does it take to get my card i am in a rush",
"I didn't receive my money earlier and it says the transaction is still in progress.... | [
[
"pending card payment"
],
[
"card payment not recognised"
],
[
"card delivery estimate"
],
[
"pending cash withdrawal"
],
[
"card delivery estimate"
],
[
"card payment wrong exchange rate"
],
[
"cash withdrawal not recognised"
],
[
"top up by card charge... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I just have one additional card from the USA. Do you support that?",
"What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.",
"Do you receiv... | [
[
"transaction charged twice"
],
[
"supported cards and currencies"
],
[
"wrong amount of cash received"
],
[
"top up by bank transfer charge"
],
[
"card not working"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I need to deposit my virtual card, how do i do that.",
"My disposable virtual card wouldn't process my payment?",
"Will you set a limit to my top-up?",
"Can you assist on apple watch top ups?",
"I need my refund as soon as possible. What else do I have to do?... | [
[
"pending card payment"
],
[
"get disposable virtual card"
],
[
"virtual card not working"
],
[
"top up limits"
],
[
"apple pay or google pay"
],
[
"Refund not showing up"
],
[
"passcode forgotten"
],
[
"compromised card"
],
[
"getting spare card"... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why won't the machine accept my card anymore?",
"I recently transferred money to my account when will it show up?"
] | [
[
"transaction charged twice"
],
[
"card not working"
],
[
"balance not updated after bank transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"The other bank confirmed a transfer I made, but this account is not reflecting it yet.",
"What caused my transfer to fail?",
"I could not access my money at the ATM",
"My card payment is showing pending however this transaction was a couple of days ago. Is ther... | [
[
"pending card payment"
],
[
"balance not updated after bank transfer"
],
[
"failed transfer"
],
[
"declined cash withdrawal"
],
[
"pending card payment"
],
[
"verify my identity"
],
[
"top up by bank transfer charge"
],
[
"pending card payment"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Which cards do you support for top up?",
"Do you charge extra for topping up with a debit or credit card?",
"If I get another card, what kind of fees am I looking at?",
"I sent payment with EU transfer and they still haven't received it. How long does it t... | [
[
"transaction charged twice"
],
[
"supported cards and currencies"
],
[
"top up by card charge"
],
[
"getting spare card"
],
[
"pending transfer"
],
[
"topping up by card"
],
[
"declined transfer"
],
[
"lost or stolen phone"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How long does it take for pending to go through",
"What are the fiat currencies used?",
"Why does my transfer keep failing? I've tried 5 times and they all failed.",
"What US cards do you accept? I only have 1 other.",
"Why did the ATM take my card and keep ... | [
[
"pending card payment"
],
[
"pending transfer"
],
[
"fiat currency support"
],
[
"failed transfer"
],
[
"supported cards and currencies"
],
[
"card swallowed"
],
[
"transaction charged twice"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"c... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why haven't I received a refund yet?",
"Why is verification for my identity needed?",
"Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.",
"I had to pay money for paying with my card."... | [
[
"transaction charged twice"
],
[
"Refund not showing up"
],
[
"why verify identity"
],
[
"change pin"
],
[
"card payment fee charged"
],
[
"virtual card not working"
],
[
"visa or mastercard"
],
[
"lost or stolen phone"
],
[
"pending transfer"
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can you please explain disposable virtual cards for me?",
"Could you inform me as to why I have been charged a higher fee for doing banking abroad.",
"i cannot get virtual card to work",
"Do I have a limit to the number of top-ups per day?",
"Is it possible f... | [
[
"pending card payment"
],
[
"get disposable virtual card"
],
[
"transfer fee charged"
],
[
"virtual card not working"
],
[
"top up limits"
],
[
"getting spare card"
],
[
"getting spare card"
],
[
"reverted card payment?"
],
[
"declined card payme... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Unsure how to provide my identity.",
"Is there a charge for using an European bank card for top up?",
"I was double charged at a restaurant can you take the second charge off?",
"There was a fee charged when I paid with my card.",
"How do I get to the vi... | [
[
"transaction charged twice"
],
[
"unable to verify identity"
],
[
"top up by card charge"
],
[
"transaction charged twice"
],
[
"card payment fee charged"
],
[
"getting virtual card"
],
[
"balance not updated after bank transfer"
],
[
"direct debit payme... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I took out money, and didn't get all of it.",
"I ordered a card and would like to know how to track the delivery progress of it.",
"Can my daughter also have a card issued in her name, but linked to my account?"
] | [
[
"pending card payment"
],
[
"wrong amount of cash received"
],
[
"card arrival"
],
[
"getting spare card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What are the restrictions of the disposable cards?",
"How can I information on my limit for top-ups?"
] | [
[
"transaction charged twice"
],
[
"disposable card limits"
],
[
"top up limits"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How is this transfer supposed to work? It's not working for me.",
"I just deposited cash to my account and can't find it!",
"Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ... | [
[
"pending card payment"
],
[
"failed transfer"
],
[
"balance not updated after cheque or cash deposit"
],
[
"Refund not showing up"
],
[
"topping up by card"
],
[
"card payment fee charged"
],
[
"cash withdrawal not recognised"
],
[
"change pin"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Can I write a cheque to top up?",
"I have have multiple charges for one transaction.",
"Why are there multiple transactions showing for one purchase?",
"Hello, I was just went through my recent transaction on my bank account and I just noticed that I was c... | [
[
"transaction charged twice"
],
[
"top up by cash or cheque"
],
[
"transaction charged twice"
],
[
"transaction charged twice"
],
[
"transaction charged twice"
],
[
"supported cards and currencies"
],
[
"card swallowed"
],
[
"apple pay or google pay"
],... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I need you to delete my account now.",
"Will the PIN come separately?",
"I would like to change to a different currency.",
"Will I get charged on a foreign currencies exchange?",
"Why can't I complete my transfer?",
"I know this very late, but I just went t... | [
[
"pending card payment"
],
[
"terminate account"
],
[
"get physical card"
],
[
"exchange via app"
],
[
"exchange charge"
],
[
"failed transfer"
],
[
"direct debit payment not recognised"
],
[
"cancel transfer"
],
[
"unable to verify identity"
],... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"my card details could be stolen, as i didnt make these transactions",
"I am not able to verify my id. Why?",
"My card is stuck inside the ATM, what am I supposed to do?",
"I want to have an item refunded can I do that?",
"Where do I find a virtual card?"... | [
[
"transaction charged twice"
],
[
"compromised card"
],
[
"unable to verify identity"
],
[
"card swallowed"
],
[
"request refund"
],
[
"getting virtual card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"How come there is a $1 extra charge on my statement?",
"How soon will I get my card?",
"I couldnt get cash in an ATM",
"What is taking so long with my top up?",
"What's the time frame on EU transfers? I purchased something a couple of days ago but the seller ... | [
[
"pending card payment"
],
[
"extra charge on statement"
],
[
"card delivery estimate"
],
[
"declined cash withdrawal"
],
[
"pending top up"
],
[
"pending transfer"
],
[
"top up by cash or cheque"
],
[
"top up failed"
],
[
"pin blocked"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Where can I find information about where my money came from?",
"What process should I use to transfer money into my account?",
"Could you please freeze my card immediately?",
"My refund has not shown up on my statement.",
"What are the places that you de... | [
[
"transaction charged twice"
],
[
"verify source of funds"
],
[
"transfer into account"
],
[
"lost or stolen card"
],
[
"Refund not showing up"
],
[
"order physical card"
],
[
"wrong amount of cash received"
],
[
"fiat currency support"
],
[
"card... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"It looks like my top up didn't work. Why?",
"Still waiting for transfer to be completed.",
"Is there a fee for topping off a US card?",
"can i order cards on the app",
"I want to change the wrong exchange rate.",
"I thought you guys offered free transfers.... | [
[
"pending card payment"
],
[
"top up failed"
],
[
"transfer not received by recipient"
],
[
"top up by card charge"
],
[
"order physical card"
],
[
"card payment wrong exchange rate"
],
[
"transfer fee charged"
],
[
"transfer timing"
],
[
"extra c... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Is there any fees for top ups?",
"What should I do once my card expires?",
"Can I use American Express?"
] | [
[
"transaction charged twice"
],
[
"top up by card charge"
],
[
"card about to expire"
],
[
"supported cards and currencies"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"please help my transfer go through",
"I need an ATM right now!",
"I can't get my virtual card to work.",
"I checked my statement and saw a charge of one pound, where is this charge coming from?",
"My card payments have stopped.",
"Can I have multiple curren... | [
[
"pending card payment"
],
[
"failed transfer"
],
[
"atm support"
],
[
"virtual card not working"
],
[
"extra charge on statement"
],
[
"reverted card payment?"
],
[
"fiat currency support"
],
[
"lost or stolen phone"
],
[
"get physical card"
],... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How long will it take for the cash I deposited this morning to show up?",
"Do the disposable cards have any restrictions?",
"I see cash withdrawal activity in the app that is not mine.",
"When will a cash withdrawal show up?",
"I don't know where the top... | [
[
"transaction charged twice"
],
[
"balance not updated after cheque or cash deposit"
],
[
"disposable card limits"
],
[
"cash withdrawal not recognised"
],
[
"pending cash withdrawal"
],
[
"verify top up"
],
[
"wrong amount of cash received"
],
[
"unable ... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I should have a refund in my statement but I can't see it",
"Do you have support for flat currencies?",
"How quickly can I transfer something to China?",
"I have a transfer from the US, How long is the wait?"
] | [
[
"pending card payment"
],
[
"Refund not showing up"
],
[
"fiat currency support"
],
[
"transfer timing"
],
[
"transfer timing"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Does it cost me to add cash?",
"The terminal I paid at wouldn't take my card. Is something wrong?",
"Why is my card payment still a pending transaction?",
"What are the disposable card limits?",
"Where do I go to fill out the identity form?",
"What is ... | [
[
"transaction charged twice"
],
[
"top up by bank transfer charge"
],
[
"contactless not working"
],
[
"pending card payment"
],
[
"disposable card limits"
],
[
"verify my identity"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"reverted card paymen... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"My purchase used the wrong exchange rate",
"I recently purchased something, and the exchange rate was wrong.",
"Is there an auto top up option?",
"Someone must have found my card details as I don't recognize these transactions.",
"I have used this account ove... | [
[
"pending card payment"
],
[
"card payment wrong exchange rate"
],
[
"card payment wrong exchange rate"
],
[
"automatic top up"
],
[
"compromised card"
],
[
"transfer fee charged"
],
[
"top up reverted"
],
[
"edit personal details"
],
[
"receiving... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Hello. I ran into a problem with a transfer this morning. I was trying to send money to some friends but when I tried to send it, the transfer failed. I don't know what is causing the transfer to be rejected. Please let me know what is causing the problem. ... | [
[
"transaction charged twice"
],
[
"failed transfer"
],
[
"verify top up"
],
[
"compromised card"
],
[
"declined transfer"
],
[
"transfer not received by recipient"
],
[
"verify source of funds"
],
[
"wrong amount of cash received"
],
[
"activate m... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?",
"I am unable to access my app due to forgetting my passcode.",
"How old can one use your service?",
"I was charged ... | [
[
"pending card payment"
],
[
"transfer not received by recipient"
],
[
"passcode forgotten"
],
[
"age limit"
],
[
"transaction charged twice"
],
[
"cancel transfer"
],
[
"automatic top up"
],
[
"get physical card"
],
[
"top up failed"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Is there a problem that makes my payments show pending?",
"Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the c... | [
[
"transaction charged twice"
],
[
"pending card payment"
],
[
"transaction charged twice"
],
[
"supported cards and currencies"
],
[
"pin blocked"
],
[
"top up by bank transfer charge"
],
[
"order physical card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"There are transactions that I did not make on my account, I think someone has my information.",
"I am having problems with my physical card.",
"Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an addi... | [
[
"pending card payment"
],
[
"compromised card"
],
[
"card not working"
],
[
"card payment fee charged"
],
[
"transaction charged twice"
],
[
"country support"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"If I see a payment in the app that I don't recognize, what should I do?",
"Please give me both a visa and a mastercard.",
"What do you need my identity details for?",
"How can I exchange currencies using your app?",
"Why would there be an extra charge on... | [
[
"transaction charged twice"
],
[
"card payment not recognised"
],
[
"visa or mastercard"
],
[
"why verify identity"
],
[
"exchange via app"
],
[
"extra charge on statement"
],
[
"pending card payment"
],
[
"visa or mastercard"
],
[
"transfer into... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"i need to expedite my card",
"I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.",
"My card needs to be topped up.",
"I ne... | [
[
"pending card payment"
],
[
"card delivery estimate"
],
[
"declined transfer"
],
[
"topping up by card"
],
[
"lost or stolen card"
],
[
"card payment not recognised"
],
[
"atm support"
],
[
"top up limits"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Where can I locate my card PIN?",
"unhappy with service need to delete account",
"Is my card actually working? It's the first time I tried using it",
"When shipped to the US how long is delivery time?",
"What is this cash withdrawal I don't recognize?",
... | [
[
"transaction charged twice"
],
[
"get physical card"
],
[
"terminate account"
],
[
"declined cash withdrawal"
],
[
"card delivery estimate"
],
[
"cash withdrawal not recognised"
],
[
"get disposable virtual card"
],
[
"pending cash withdrawal"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What caused my cash withdrawal to be declined?",
"How come I was charged a transaction of $1?",
"Can I top up with Google Pay?",
"Why does it say my transfer failed?"
] | [
[
"pending card payment"
],
[
"declined cash withdrawal"
],
[
"extra charge on statement"
],
[
"apple pay or google pay"
],
[
"failed transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Top up did not work on the app.",
"I couldn't make a transfer",
"I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.",
"Is there such thing as top up by cheque?",
"Will I be fined for to... | [
[
"transaction charged twice"
],
[
"top up failed"
],
[
"failed transfer"
],
[
"pending card payment"
],
[
"top up by cash or cheque"
],
[
"top up by bank transfer charge"
],
[
"unable to verify identity"
],
[
"declined card payment"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"There was a direct debit transaction I have don't think should be there.",
"How do I go about changing my address?",
"Please explain how disposable virtual card work.",
"Can I have money in more than one currency in my account?",
"my card was frozen due to pu... | [
[
"pending card payment"
],
[
"direct debit payment not recognised"
],
[
"edit personal details"
],
[
"get disposable virtual card"
],
[
"fiat currency support"
],
[
"declined cash withdrawal"
],
[
"cash withdrawal charge"
],
[
"get disposable virtual card... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What does it mean when it says that I have a payment that is pending?",
"How can I tell if an AMT will take this card?",
"How do I make my transfer go through",
"What is your shipping policies for cards?",
"Hi, I made a transfer yesterday that I need to ... | [
[
"transaction charged twice"
],
[
"pending card payment"
],
[
"atm support"
],
[
"declined transfer"
],
[
"card delivery estimate"
],
[
"cancel transfer"
],
[
"card linking"
],
[
"direct debit payment not recognised"
],
[
"beneficiary not allowed"... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I left my phone at the hotel I was staying at so I can't use the app!",
"I don't think the exchange rate was right.",
"How do I add my new card to the app?",
"Can i use this card at any store?",
"How do i top up my google pay?",
"What are then rules on bene... | [
[
"pending card payment"
],
[
"lost or stolen phone"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"card linking"
],
[
"card acceptance"
],
[
"apple pay or google pay"
],
[
"beneficiary not allowed"
],
[
"getting spare card"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I am just waiting on the completion of the transaction.",
"How long do transfers take, mine just says pending?",
"I am still waiting for a the cash I deposited this morning",
"I noticed that the exchange rate applied to a recent purchase I made abroad was ... | [
[
"transaction charged twice"
],
[
"transfer not received by recipient"
],
[
"pending transfer"
],
[
"balance not updated after cheque or cash deposit"
],
[
"card payment wrong exchange rate"
],
[
"disposable card limits"
],
[
"cancel transfer"
],
[
"pendi... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I made a mistake of transferring, can I cancel my previous transfer?",
"Where do I go to edit my personal details on my account?",
"Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.",
"Why would the ap... | [
[
"pending card payment"
],
[
"cancel transfer"
],
[
"edit personal details"
],
[
"cash withdrawal not recognised"
],
[
"cash withdrawal not recognised"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"card acceptance"
],
[
"get physical card"
],
[... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"How do I edit the personal details on my account?",
"Why was I declined from getting cash?",
"The payment for the card did not go through",
"Is there a way to track my card?",
"I lost my phone. Can I disable to app?",
"What, if any, is the limit for a... | [
[
"transaction charged twice"
],
[
"edit personal details"
],
[
"declined cash withdrawal"
],
[
"declined card payment"
],
[
"card arrival"
],
[
"lost or stolen phone"
],
[
"automatic top up"
],
[
"top up failed"
],
[
"Refund not showing up"
],
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"You have declined my payment.",
"My refund is not showing.",
"Why is there an identity check?",
"Why was my atm withdrawl declined",
"It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to ... | [
[
"pending card payment"
],
[
"declined card payment"
],
[
"Refund not showing up"
],
[
"why verify identity"
],
[
"declined cash withdrawal"
],
[
"request refund"
],
[
"Refund not showing up"
],
[
"cancel transfer"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"can i use my app to get a virtual card",
"How will I know where my funds are coming from?",
"What should I do? My card has been stolen!",
"Are there directions to get a new passcode if I forgot mine?",
"Why is my check still not showing up on my account... | [
[
"transaction charged twice"
],
[
"getting virtual card"
],
[
"verify source of funds"
],
[
"lost or stolen card"
],
[
"passcode forgotten"
],
[
"balance not updated after cheque or cash deposit"
],
[
"top up failed"
],
[
"country support"
],
[
"c... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"how to change name on account",
"What currencies do you accept to add money?",
"How much is the exchange fee?",
"How can I top up my account and which currency can I use?",
"is there a limit on top ups",
"What should I do if my phone is lost or stolen?",
... | [
[
"pending card payment"
],
[
"edit personal details"
],
[
"supported cards and currencies"
],
[
"exchange charge"
],
[
"supported cards and currencies"
],
[
"top up limits"
],
[
"lost or stolen phone"
],
[
"declined transfer"
],
[
"card payment fe... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Do you have any top-up limits?",
"What's the earliest time to receive my card?",
"Transfer was declined, could not complete request.",
"I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and... | [
[
"transaction charged twice"
],
[
"top up limits"
],
[
"card delivery estimate"
],
[
"declined transfer"
],
[
"transfer not received by recipient"
],
[
"get disposable virtual card"
],
[
"top up by bank transfer charge"
],
[
"change pin"
],
[
"get... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I just made an order and noticed an extra fee. Why have you charged me this without informing me?",
"How do I go about verifying the top-up card?",
"I received an extra charge for using the card. Why?",
"Is American Express supported for adding money into my ac... | [
[
"pending card payment"
],
[
"card payment fee charged"
],
[
"verify top up"
],
[
"card payment fee charged"
],
[
"supported cards and currencies"
],
[
"topping up by card"
],
[
"compromised card"
],
[
"Refund not showing up"
],
[
"automatic top u... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why did I get charged twice for the same thing",
"I had a card payment that was declined. Why?",
"I went to the store and tried to make a purchase. The first time, it was declined, but the second one went through. But my App shows me that I've already bee... | [
[
"transaction charged twice"
],
[
"transaction charged twice"
],
[
"declined card payment"
],
[
"transaction charged twice"
],
[
"top up reverted"
],
[
"edit personal details"
],
[
"card payment fee charged"
],
[
"verify top up"
],
[
"order physic... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I just did a money transaction but its not showing they received it",
"If I have a physical card can I link it?",
"Where is the closest ATM to me?",
"I was using a foreign currecy to make a payment and the applied the wrong rate.",
"Do you not accept crypto t... | [
[
"pending card payment"
],
[
"transfer not received by recipient"
],
[
"card linking"
],
[
"atm support"
],
[
"card payment wrong exchange rate"
],
[
"top up reverted"
],
[
"receiving money"
],
[
"cash withdrawal charge"
],
[
"extra charge on stat... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Tell me why my topup wouldn't go through?",
"Can someone help with my passcode?",
"I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?",
"What do I do after my card expires... | [
[
"transaction charged twice"
],
[
"top up failed"
],
[
"passcode forgotten"
],
[
"transfer not received by recipient"
],
[
"card about to expire"
],
[
"get disposable virtual card"
],
[
"cash withdrawal charge"
],
[
"pending top up"
],
[
"verify t... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Can you explain why I am now getting charged a fee for using my card?",
"Do you charge anything for topping up?",
"How do I terminate my account.",
"I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will... | [
[
"pending card payment"
],
[
"card payment fee charged"
],
[
"top up by bank transfer charge"
],
[
"terminate account"
],
[
"pending card payment"
],
[
"card swallowed"
],
[
"extra charge on statement"
],
[
"balance not updated after cheque or cash deposi... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.",
"I bought something this morning and the payment is still pending",
"I have used all my PIN trie... | [
[
"transaction charged twice"
],
[
"compromised card"
],
[
"pending card payment"
],
[
"pin blocked"
],
[
"balance not updated after cheque or cash deposit"
],
[
"top up by cash or cheque"
],
[
"card swallowed"
],
[
"card delivery estimate"
],
[
"c... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Disaster, I've totally forgotten my passcode, can you help me?",
"I have a transfer from the US, How long is the wait?",
"I could not transfer to a beneficiary",
"How come I was charged a transaction of $1?",
"Is there a way I can get my card expedited?",
"... | [
[
"pending card payment"
],
[
"passcode forgotten"
],
[
"transfer timing"
],
[
"beneficiary not allowed"
],
[
"extra charge on statement"
],
[
"card arrival"
],
[
"exchange rate"
],
[
"verify top up"
],
[
"balance not updated after cheque or cash d... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My statement has not shown my refund.",
"Is there anywhere In the Eu this card can not be delivered in",
"how many virtual cards can i have, i want 8",
"I could not get the cash I wanted",
"What's your refund policy if I bought an item from you?",
"... | [
[
"transaction charged twice"
],
[
"Refund not showing up"
],
[
"country support"
],
[
"getting virtual card"
],
[
"wrong amount of cash received"
],
[
"request refund"
],
[
"wrong amount of cash received"
],
[
"pending card payment"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"There is a payment that I made that hasn't gone through yet.",
"The app reverted my top up",
"The cash I wanted wasn't there.",
"Where can I find how to change my name?",
"Where can I order a card when I am in China?",
"Are there any restrictions to where I... | [
[
"pending card payment"
],
[
"pending card payment"
],
[
"top up reverted"
],
[
"wrong amount of cash received"
],
[
"edit personal details"
],
[
"card about to expire"
],
[
"card acceptance"
],
[
"cash withdrawal charge"
],
[
"apple pay or google... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My card is about to expire. Are there any costs with a replacement card? How quick do you mail it to me?",
"I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can... | [
[
"transaction charged twice"
],
[
"card about to expire"
],
[
"Refund not showing up"
],
[
"transaction charged twice"
],
[
"fiat currency support"
],
[
"card linking"
],
[
"card payment fee charged"
],
[
"verify source of funds"
],
[
"verify top ... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I'm concerned because my cash withdrawal is pending.",
"How old can one use your service?",
"How can receive a physical card",
"Can I possibly change my currency to another?",
"How do I verify the source of my funds?",
"I am out of money in my account and I... | [
[
"pending card payment"
],
[
"pending cash withdrawal"
],
[
"age limit"
],
[
"order physical card"
],
[
"exchange via app"
],
[
"verify source of funds"
],
[
"transfer into account"
],
[
"pending cash withdrawal"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.",
"I am unable to transfer money. I believe it is not working because it stat... | [
[
"transaction charged twice"
],
[
"reverted card payment?"
],
[
"declined transfer"
],
[
"card payment wrong exchange rate"
],
[
"top up by cash or cheque"
],
[
"Refund not showing up"
],
[
"direct debit payment not recognised"
],
[
"card delivery estimat... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"No option to top up with a cheque ?",
"I've obtained the card, how do I enable it on the app?",
"There's an error in regards to the exchange rate for an item I bought.",
"How do I receive a virtual card?",
"I think someone else is using my card.",
"Please h... | [
[
"pending card payment"
],
[
"top up by cash or cheque"
],
[
"card linking"
],
[
"card payment wrong exchange rate"
],
[
"getting virtual card"
],
[
"compromised card"
],
[
"direct debit payment not recognised"
],
[
"card payment wrong exchange rate"
],... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"Why is my balance the same after a transfer?",
"Can a credit card be used to transfer money?",
"What is the charge for using a Top up card in the US?",
"I topped-up my account, but I don't think it went through.",
"Can it add money automatically while tr... | [
[
"transaction charged twice"
],
[
"balance not updated after bank transfer"
],
[
"topping up by card"
],
[
"top up by card charge"
],
[
"pending top up"
],
[
"automatic top up"
],
[
"declined transfer"
],
[
"order physical card"
],
[
"lost or stol... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"What are the charges for topping up US card?",
"My identity verification didn't work",
"Is it possible to cancel my transfer?",
"I've been waiting for a refund to show up and I don't see it on my statement yet.",
"I live in the US and I would like to get a ca... | [
[
"pending card payment"
],
[
"top up by card charge"
],
[
"unable to verify identity"
],
[
"cancel transfer"
],
[
"Refund not showing up"
],
[
"country support"
],
[
"why verify identity"
],
[
"cancel transfer"
],
[
"verify top up"
],
[
"r... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"My exchange rate is wrong when I get cash.",
"How do I reactivate my card?"
] | [
[
"transaction charged twice"
],
[
"wrong exchange rate for cash withdrawal"
],
[
"card linking"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Where can my card be used?",
"I have a fee for cash withdrawal",
"Are you able to make exchanges to EUR?",
"I would like a second card.",
"The expiration of my card is near, how do I order a new card?",
"i dont recognise some of these transactions, i think ... | [
[
"pending card payment"
],
[
"card acceptance"
],
[
"cash withdrawal charge"
],
[
"fiat currency support"
],
[
"getting spare card"
],
[
"card about to expire"
],
[
"compromised card"
],
[
"direct debit payment not recognised"
],
[
"wrong exchange... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What should I do if the atm eats my card?",
"It seems like my card payment didn't work.",
"Please help me get a refund?",
"An extra pound was charged!",
"Can I use visa or mastercard with your service",
"I want to reactivate my card, I found it after t... | [
[
"transaction charged twice"
],
[
"card swallowed"
],
[
"declined card payment"
],
[
"request refund"
],
[
"extra charge on statement"
],
[
"visa or mastercard"
],
[
"card linking"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"Is going to a bank only way to change my PIN?",
"I need more money in my account. Can I add more by transferring?",
"Where can I find the auto-top up feature?",
"How do I use my card if I lost my phone?",
"I should not have been charged a fee for my transfer.... | [
[
"pending card payment"
],
[
"change pin"
],
[
"transfer into account"
],
[
"automatic top up"
],
[
"lost or stolen phone"
],
[
"transfer fee charged"
],
[
"transfer fee charged"
],
[
"edit personal details"
],
[
"why verify identity"
],
[
... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"I have a transaction showing up more than once.",
"What is the verification process for a top up card?",
"Is there a charge for using an European bank card for top up?",
"Can I change my pin at an atm?",
"I got cash and was charged a fee that shouldn't be there!",
"How can I top up with my apple watch?"... | [
[
"transaction charged twice"
],
[
"verify top up"
],
[
"top up by card charge"
],
[
"change pin"
],
[
"cash withdrawal charge"
],
[
"apple pay or google pay"
],
[
"card linking"
],
[
"atm support"
],
[
"compromised card"
],
[
"compromised ... |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
PolyAI/banking77 | [
"Is there a reason my payments are pending?",
"I can't see a refund for a return I completed recently.",
"how do i get a new card",
"Do I need to verify my top-up card?",
"Where do you deliver cards to?",
"want to get a new card in china",
"Could google pay and top up be together?",
"I tried entering ... | [
[
"pending card payment"
],
[
"Refund not showing up"
],
[
"order physical card"
],
[
"verify top up"
],
[
"order physical card"
],
[
"card about to expire"
],
[
"apple pay or google pay"
],
[
"passcode forgotten"
]
] |
Annotate online banking queries with their corresponding intents. These are the intents-
| [
"activate my card",
"age limit",
"apple pay or google pay",
"atm support",
"automatic top up",
"balance not updated after bank transfer",
"balance not updated after cheque or cash deposit",
"beneficiary not allowed",
"cancel transfer",
"card about to expire",
"card acceptance",
"card arrival",... | train |
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