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https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ai-governance-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ai-governance-ws.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-ai-governance-ws.html | AI Control Tower Workspace release notes | Version history for the AI Control Tower Workspace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
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] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ai-governance-ws.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ai-governance-ws.html"><body id="store-platcap-rn-ai-governance-ws"><main role="main"><article role="article" class="dita" id="store-platcap-rn-ai-governance-ws" aria-labelledby="title_store-platcap-rn-ai-governance-ws">
<h1 class="title topictitle1" id="title_store-platcap-rn-ai-governance-ws"><span class="ph">AI Control Tower</span> Workspace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">AI Control Tower</span> Workspace application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-ai-governance-ws__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d506038e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.3 - March 2025</dt>
<dd class="dd" id="store-platcap-rn-ai-governance-ws__latest-store-platcap-rn-ai-governance-ws">Fixes to the Unified Data model.</dd>
<dt class="dt dlterm">Version 2.0.2 - February 2025</dt>
<dd class="dd">AI Governance monitors, manages, and governs all enterprise AI assets on the <span class="ph">ServiceNow AI Platform</span>. An AI Governance framework is a set of principles, practices, and protocols that guide the
development, use, and deployment of AI systems. The AI Governance framework helps organizations deliver responsible AI.</dd>
</dl>
</section>
</div>
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} | # AI Control Tower Workspace release notes
Version history for the AI Control Tower Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.3 - March 2025
Fixes to the Unified Data model.
#### Version 2.0.2 - February 2025
AI Governance monitors, manages, and governs all enterprise AI assets on the ServiceNow AI Platform. An AI Governance framework is a set of principles, practices, and protocols that guide the
development, use, and deployment of AI systems. The AI Governance framework helps organizations deliver responsible AI.
| ---
title: AI Control Tower Workspace release notes
description: Version history for the AI Control Tower Workspace application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# AI Control Tower Workspace release notes
Version history for the AI Control Tower Workspace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.3 - March 2025
Fixes to the Unified Data model.
#### Version 2.0.2 - February 2025
AI Governance monitors, manages, and governs all enterprise AI assets on the ServiceNow AI Platform. An AI Governance framework is a set of principles, practices, and protocols that guide the
development, use, and deployment of AI systems. The AI Governance framework helps organizations deliver responsible AI.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ai-search-admin-console.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ai-search-admin-console.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-ai-search-admin-console.html | AI Search Admin Console release notes | Version history for the AI Search Admin Console application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ai-search-admin-console.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ai-search-admin-console.html"><body id="store-platcap-rn-ai-search-admin-console"><main role="main"><article role="article" class="dita" id="store-platcap-rn-ai-search-admin-console" aria-labelledby="title_store-platcap-rn-ai-search-admin-console">
<h1 class="title topictitle1" id="title_store-platcap-rn-ai-search-admin-console"><span class="ph">AI Search</span> Admin Console release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">AI Search</span> Admin Console application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-ai-search-admin-console__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d318681e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.4 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">AIS Admin can configure facets to be sorted by count or name (alphabetically)</li>
<li class="li">AIS Admin can configure the number of collapsible attachments per search result</li>
<li class="li">AI Search Admin landing page shows 4 search applications instead of 3</li>
<li class="li">Adjust AIS Admin Console to reflect the removal of tabs from search applications</li>
<li class="li">"Manage your search data" alert on AI Search Admin landing page</li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.10 - May 2025</dt>
<dd class="dd" id="store-platcap-rn-ai-search-admin-console__latest-store-platcap-rn-ai-search-admin-console"><ul class="ul">
<li class="li">Configure synthesized Genius Results in portals</li>
<li class="li">Support test indexing for indexed source</li>
<li class="li">Improve UX for indexed source status overview</li>
</ul></dd>
<dt class="dt dlterm">Version 4.1.12 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-ai-search-admin-console__ul_dmq_p3p_c2c">
<li class="li">Create and manage indexed source from "shared configuration"</li>
<li class="li">Support custom semantic index creation for RAG developers in Now Assist</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.4 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-ai-search-admin-console__ul_asj_r55_gdc">
<li class="li">Configure result card interface from AI Search admin console: new UX to create and manage EVAM configurations</li>
<li class="li">Update Default Columns in Search Source: Allow excluding search sources from standard search or Genius Results</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ai-search-admin-console.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ai-search-admin-console.html\"><body id=\"store-platcap-rn-ai-search-admin-console\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-ai-search-admin-console\" aria-labelledby=\"title_store-platcap-rn-ai-search-admin-console\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-ai-search-admin-console\"><span class=\"ph\">AI Search</span> Admin Console release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">AI Search</span> Admin Console application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-ai-search-admin-console__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d318681e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.0.4 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">AIS Admin can configure facets to be sorted by count or name (alphabetically)</li>\n <li class=\"li\">AIS Admin can configure the number of collapsible attachments per search result</li>\n <li class=\"li\">AI Search Admin landing page shows 4 search applications instead of 3</li>\n <li class=\"li\">Adjust AIS Admin Console to reflect the removal of tabs from search applications</li>\n <li class=\"li\">"Manage your search data" alert on AI Search Admin landing page</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.10 - May 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-ai-search-admin-console__latest-store-platcap-rn-ai-search-admin-console\"><ul class=\"ul\">\n <li class=\"li\">Configure synthesized Genius Results in portals</li>\n <li class=\"li\">Support test indexing for indexed source</li>\n <li class=\"li\">Improve UX for indexed source status overview</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.12 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-ai-search-admin-console__ul_dmq_p3p_c2c\">\n <li class=\"li\">Create and manage indexed source from "shared configuration"</li>\n <li class=\"li\">Support custom semantic index creation for RAG developers in Now Assist</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.4 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-ai-search-admin-console__ul_asj_r55_gdc\">\n <li class=\"li\">Configure result card interface from AI Search admin console: new UX to create and manage EVAM configurations</li>\n <li class=\"li\">Update Default Columns in Search Source: Allow excluding search sources from standard search or Genius Results</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # AI Search Admin Console release notes
Version history for the AI Search Admin Console application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.4 - August 2025
* AIS Admin can configure facets to be sorted by count or name (alphabetically)
* AIS Admin can configure the number of collapsible attachments per search result
* AI Search Admin landing page shows 4 search applications instead of 3
* Adjust AIS Admin Console to reflect the removal of tabs from search applications
* "Manage your search data" alert on AI Search Admin landing page
#### Version 5.0.10 - May 2025
* Configure synthesized Genius Results in portals
* Support test indexing for indexed source
* Improve UX for indexed source status overview
#### Version 4.1.12 - February 2025
* New:
+ Create and manage indexed source from "shared configuration"
+ Support custom semantic index creation for RAG developers in Now Assist
#### Version 3.1.4 - November 2024
* New:
+ Configure result card interface from AI Search admin console: new UX to create and manage EVAM configurations
+ Update Default Columns in Search Source: Allow excluding search sources from standard search or Genius Results
| ---
title: AI Search Admin Console release notes
description: Version history for the AI Search Admin Console application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# AI Search Admin Console release notes
Version history for the AI Search Admin Console application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.4 - August 2025
* AIS Admin can configure facets to be sorted by count or name (alphabetically)
* AIS Admin can configure the number of collapsible attachments per search result
* AI Search Admin landing page shows 4 search applications instead of 3
* Adjust AIS Admin Console to reflect the removal of tabs from search applications
* "Manage your search data" alert on AI Search Admin landing page
#### Version 5.0.10 - May 2025
* Configure synthesized Genius Results in portals
* Support test indexing for indexed source
* Improve UX for indexed source status overview
#### Version 4.1.12 - February 2025
* New:
+ Create and manage indexed source from "shared configuration"
+ Support custom semantic index creation for RAG developers in Now Assist
#### Version 3.1.4 - November 2024
* New:
+ Configure result card interface from AI Search admin console: new UX to create and manage EVAM configurations
+ Update Default Columns in Search Source: Allow excluding search sources from standard search or Genius Results
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ai-search-nextexperience.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ai-search-nextexperience.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-ai-search-nextexperience.html | AI Search for Next Experience release notes | Version history for the AI Search for Next Experience on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ai-search-nextexperience.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ai-search-nextexperience.html"><body id="store-platcap-rn-ai-search-nextexperience"><main role="main"><article role="article" class="dita" id="store-platcap-rn-ai-search-nextexperience" aria-labelledby="title_store-platcap-rn-ai-search-nextexperience">
<h1 class="title topictitle1" id="title_store-platcap-rn-ai-search-nextexperience">AI Search for Next Experience release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the AI Search for Next Experience on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-ai-search-nextexperience__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d329854e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.0.6 - March 2025</dt>
<dd class="dd" id="store-platcap-rn-ai-search-nextexperience__latest-store-platcap-rn-ai-search-nextexperience">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Security bug for ACL bypass</li>
<li class="li">Enable/disable AI Search for Next Experience button correctly</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.4 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Fixed Sandbox Access security issue</li>
<li class="li">Show Catalog Items in Recently Clicked Suggestions in Global Search</li>
<li class="li">Open par results by clicking on them from global search</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.0 - May 2024</dt>
<dd class="dd">New: Add three Platform Analytics tables (Dashboards, Data Visualizations, and KPIs) to global search results page.</dd>
<dt class="dt dlterm">Version 3.0.7 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Unable to see facet filter even though configuration is correct</li>
<li class="li">Search application not available to migrate if searchEnabled property value has additional spaces</li>
<li class="li">Zing to AIS migration failing when there are invalid search sources</li>
<li class="li">I18n issue: Zing to AI search contains hardcoded string</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.5 - September 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">sys_ux_section file removed from the AI Search for Next Experience app</li>
<li class="li">Migration tool now considers child tables during migration</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.1 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New in v3.0:<ul class="ul">
<li class="li">Support Genius Results in AI Search for Next Experience. To learn about Genius Results and the existing Genius Result configurations that AI Search supports, please visit
https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/ai-search/concept/genius-results-ais.html.</li>
<li class="li">Support cross-table facets in AI Search for Next Experience to allow faceting search results on cross-table fields such as tags. To learn about how to configure cross-table facets, please visit
https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/ai-search/task/create-facet-ais.html.</li>
<li class="li">Support search-based auto-complete suggestions in AI Search for Next Experience to get instant results matches based on title. To learn more about search-based auto-complete suggestions, please visit
https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/ai-search/concept/auto-complete-ais.html</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - March 2023</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-ai-search-nextexperience__ul_o3c_fd4_qwb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-ai-search-nextexperience__ul_cw3_fd4_qwb">
<li class="li">Test</li>
<li class="li">Added Guided Setup module to walk customers through enablement.<ul class="ul" id="store-platcap-rn-ai-search-nextexperience__ul_d1y_hd4_qwb">
<li class="li">Verify that the instance satisfies all AI Search for Next Experience.</li>
<li class="li">Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.</li>
<li class="li">Allow one-click to turn on AI Search for Next Experience for global search and configurable workspaces.</li>
</ul></li>
<li class="li">Added the Direct to List View to pass search query from search to the List View when viewing search results for one table.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul" id="store-platcap-rn-ai-search-nextexperience__ul_mzg_jzd_3vb">
<li class="li">Added Guided Setup module to walk customers through enablement:<ul class="ul" id="store-platcap-rn-ai-search-nextexperience__ul_nz3_mzd_3vb">
<li class="li">Verify that instance satisfies all AI Search for Next Experience prerequisites.</li>
<li class="li">Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.</li>
<li class="li">Allow one click to turn on AI Search for Next Experience for global search and configurable workspaces.</li>
</ul></li>
<li class="li">Added Direct to List View to pass search query from search to the List View when viewing search results for one tabletest.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.1 - November 2022</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-ai-search-nextexperience__ul_lms_b12_3vb">
<li class="li">New: <ul class="ul" id="store-platcap-rn-ai-search-nextexperience__ul_mms_b12_3vb">
<li class="li">Added Guided Setup module to walk customers through enablement:<ul class="ul" id="store-platcap-rn-ai-search-nextexperience__ul_nms_b12_3vb">
<li class="li">Verify that instance satisfies all AI Search for Next Experience prerequisites.</li>
<li class="li">Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.</li>
<li class="li">Allow one click to turn on AI Search for Next Experience for global search and configurable workspaces.</li>
</ul></li>
<li class="li">Added Direct to List View to pass search query from search to the List View when viewing search results for one tabletest.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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To learn about Genius Results and the existing Genius Result configurations that AI Search supports, please visit\n https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/ai-search/concept/genius-results-ais.html.</li>\n <li class=\"li\">Support cross-table facets in AI Search for Next Experience to allow faceting search results on cross-table fields such as tags. To learn about how to configure cross-table facets, please visit\n https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/ai-search/task/create-facet-ais.html.</li>\n <li class=\"li\">Support search-based auto-complete suggestions in AI Search for Next Experience to get instant results matches based on title. To learn more about search-based auto-complete suggestions, please visit\n https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/ai-search/concept/auto-complete-ais.html</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - March 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-ai-search-nextexperience__ul_o3c_fd4_qwb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-ai-search-nextexperience__ul_cw3_fd4_qwb\">\n <li class=\"li\">Test</li>\n <li class=\"li\">Added Guided Setup module to walk customers through enablement.<ul class=\"ul\" id=\"store-platcap-rn-ai-search-nextexperience__ul_d1y_hd4_qwb\">\n <li class=\"li\">Verify that the instance satisfies all AI Search for Next Experience.</li>\n <li class=\"li\">Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.</li>\n <li class=\"li\">Allow one-click to turn on AI Search for Next Experience for global search and configurable workspaces.</li>\n </ul></li>\n <li class=\"li\">Added the Direct to List View to pass search query from search to the List View when viewing search results for one table.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-platcap-rn-ai-search-nextexperience__ul_mzg_jzd_3vb\">\n <li class=\"li\">Added Guided Setup module to walk customers through enablement:<ul class=\"ul\" id=\"store-platcap-rn-ai-search-nextexperience__ul_nz3_mzd_3vb\">\n <li class=\"li\">Verify that instance satisfies all AI Search for Next Experience prerequisites.</li>\n <li class=\"li\">Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.</li>\n <li class=\"li\">Allow one click to turn on AI Search for Next Experience for global search and configurable workspaces.</li>\n </ul></li>\n <li class=\"li\">Added Direct to List View to pass search query from search to the List View when viewing search results for one tabletest.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-ai-search-nextexperience__ul_lms_b12_3vb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-platcap-rn-ai-search-nextexperience__ul_mms_b12_3vb\">\n <li class=\"li\">Added Guided Setup module to walk customers through enablement:<ul class=\"ul\" id=\"store-platcap-rn-ai-search-nextexperience__ul_nms_b12_3vb\">\n <li class=\"li\">Verify that instance satisfies all AI Search for Next Experience prerequisites.</li>\n <li class=\"li\">Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.</li>\n <li class=\"li\">Allow one click to turn on AI Search for Next Experience for global search and configurable workspaces.</li>\n </ul></li>\n <li class=\"li\">Added Direct to List View to pass search query from search to the List View when viewing search results for one tabletest.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # AI Search for Next Experience release notes
Version history for the AI Search for Next Experience on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.6 - March 2025
* Fixed:
+ Security bug for ACL bypass
+ Enable/disable AI Search for Next Experience button correctly
#### Version 4.0.4 - November 2024
* Changed:
+ Fixed Sandbox Access security issue
+ Show Catalog Items in Recently Clicked Suggestions in Global Search
+ Open par results by clicking on them from global search
#### Version 4.0.0 - May 2024
New: Add three Platform Analytics tables (Dashboards, Data Visualizations, and KPIs) to global search results page.
#### Version 3.0.7 - February 2024
* Fixed:
+ Unable to see facet filter even though configuration is correct
+ Search application not available to migrate if searchEnabled property value has additional spaces
+ Zing to AIS migration failing when there are invalid search sources
+ I18n issue: Zing to AI search contains hardcoded string
#### Version 3.0.5 - September 2023
* Fixed:
+ sys\_ux\_section file removed from the AI Search for Next Experience app
+ Migration tool now considers child tables during migration
#### Version 3.0.1 - May 2023
* New in v3.0:
+ Support Genius Results in AI Search for Next Experience. To learn about Genius Results and the existing Genius Result configurations that AI Search supports, please visit
https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/ai-search/concept/genius-results-ais.html.
+ Support cross-table facets in AI Search for Next Experience to allow faceting search results on cross-table fields such as tags. To learn about how to configure cross-table facets, please visit
https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/ai-search/task/create-facet-ais.html.
+ Support search-based auto-complete suggestions in AI Search for Next Experience to get instant results matches based on title. To learn more about search-based auto-complete suggestions, please visit
https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/ai-search/concept/auto-complete-ais.html
#### Version 2.1.0 - March 2023
* New:
+ Test
+ Added Guided Setup module to walk customers through enablement.
- Verify that the instance satisfies all AI Search for Next Experience.
- Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.
- Allow one-click to turn on AI Search for Next Experience for global search and configurable workspaces.
+ Added the Direct to List View to pass search query from search to the List View when viewing search results for one table.
#### Version 2.0.2 - November 2022
* New:
+ Added Guided Setup module to walk customers through enablement:
- Verify that instance satisfies all AI Search for Next Experience prerequisites.
- Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.
- Allow one click to turn on AI Search for Next Experience for global search and configurable workspaces.
+ Added Direct to List View to pass search query from search to the List View when viewing search results for one tabletest.
#### Version 2.0.1 - November 2022
* New:
+ Added Guided Setup module to walk customers through enablement:
- Verify that instance satisfies all AI Search for Next Experience prerequisites.
- Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.
- Allow one click to turn on AI Search for Next Experience for global search and configurable workspaces.
+ Added Direct to List View to pass search query from search to the List View when viewing search results for one tabletest.
| ---
title: AI Search for Next Experience release notes
description: Version history for the AI Search for Next Experience on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# AI Search for Next Experience release notes
Version history for the AI Search for Next Experience on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.6 - March 2025
* Fixed:
+ Security bug for ACL bypass
+ Enable/disable AI Search for Next Experience button correctly
#### Version 4.0.4 - November 2024
* Changed:
+ Fixed Sandbox Access security issue
+ Show Catalog Items in Recently Clicked Suggestions in Global Search
+ Open par results by clicking on them from global search
#### Version 4.0.0 - May 2024
New: Add three Platform Analytics tables (Dashboards, Data Visualizations, and KPIs) to global search results page.
#### Version 3.0.7 - February 2024
* Fixed:
+ Unable to see facet filter even though configuration is correct
+ Search application not available to migrate if searchEnabled property value has additional spaces
+ Zing to AIS migration failing when there are invalid search sources
+ I18n issue: Zing to AI search contains hardcoded string
#### Version 3.0.5 - September 2023
* Fixed:
+ sys\_ux\_section file removed from the AI Search for Next Experience app
+ Migration tool now considers child tables during migration
#### Version 3.0.1 - May 2023
* New in v3.0:
+ Support Genius Results in AI Search for Next Experience. To learn about Genius Results and the existing Genius Result configurations that AI Search supports, please visit
https://docs.servicenow.com/en-US/bundle/utah-platform-administration/page/administer/ai-search/concept/genius-results-ais.html.
+ Support cross-table facets in AI Search for Next Experience to allow faceting search results on cross-table fields such as tags. To learn about how to configure cross-table facets, please visit
https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/ai-search/task/create-facet-ais.html.
+ Support search-based auto-complete suggestions in AI Search for Next Experience to get instant results matches based on title. To learn more about search-based auto-complete suggestions, please visit
https://docs.servicenow.com/bundle/utah-platform-administration/page/administer/ai-search/concept/auto-complete-ais.html
#### Version 2.1.0 - March 2023
* New:
+ Test
+ Added Guided Setup module to walk customers through enablement.
- Verify that the instance satisfies all AI Search for Next Experience.
- Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.
- Allow one-click to turn on AI Search for Next Experience for global search and configurable workspaces.
+ Added the Direct to List View to pass search query from search to the List View when viewing search results for one table.
#### Version 2.0.2 - November 2022
* New:
+ Added Guided Setup module to walk customers through enablement:
- Verify that instance satisfies all AI Search for Next Experience prerequisites.
- Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.
- Allow one click to turn on AI Search for Next Experience for global search and configurable workspaces.
+ Added Direct to List View to pass search query from search to the List View when viewing search results for one tabletest.
#### Version 2.0.1 - November 2022
* New:
+ Added Guided Setup module to walk customers through enablement:
- Verify that instance satisfies all AI Search for Next Experience prerequisites.
- Reduce time-to-value for customers who upgrade from Zing by providing guided and automated migration tools to convert Zing configuration to AI Search configuration.
- Allow one click to turn on AI Search for Next Experience for global search and configurable workspaces.
+ Added Direct to List View to pass search query from search to the List View when viewing search results for one tabletest.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ai-websearch.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ai-websearch.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-ai-websearch.html | AI Websearch release notes | Version history for the AI Websearch application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ai-websearch.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ai-websearch.html"><body id="store-platcap-rn-ai-websearch"><main role="main"><article role="article" class="dita" id="store-platcap-rn-ai-websearch" aria-labelledby="title_store-platcap-rn-ai-websearch">
<h1 class="title topictitle1" id="title_store-platcap-rn-ai-websearch">AI Websearch release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the AI Websearch application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-ai-websearch__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d221604e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - November 2024</dt>
<dd class="dd" id="store-platcap-rn-ai-websearch__latest-store-platcap-rn-ai-websearch">This application allows searching via an external search engine like Google, Bing, Perplexity. It provides a standard interface using which you can search against any of these engines in
a configurable way. It can be used to augment the results from the internal AI Search engine.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ai-websearch.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ai-websearch.html\"><body id=\"store-platcap-rn-ai-websearch\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-ai-websearch\" aria-labelledby=\"title_store-platcap-rn-ai-websearch\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-ai-websearch\">AI Websearch release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the AI Websearch application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-ai-websearch__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d221604e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.0 - November 2024</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-ai-websearch__latest-store-platcap-rn-ai-websearch\">This application allows searching via an external search engine like Google, Bing, Perplexity. It provides a standard interface using which you can search against any of these engines in\n a configurable way. It can be used to augment the results from the internal AI Search engine.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # AI Websearch release notes
Version history for the AI Websearch application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - November 2024
This application allows searching via an external search engine like Google, Bing, Perplexity. It provides a standard interface using which you can search against any of these engines in
a configurable way. It can be used to augment the results from the internal AI Search engine.
| ---
title: AI Websearch release notes
description: Version history for the AI Websearch application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# AI Websearch release notes
Version history for the AI Websearch application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - November 2024
This application allows searching via an external search engine like Google, Bing, Perplexity. It provides a standard interface using which you can search against any of these engines in
a configurable way. It can be used to augment the results from the internal AI Search engine.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-atf-cloud-runner.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-atf-cloud-runner.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-atf-cloud-runner.html | ATF Test Generator and Cloud Runner release notes | Version history for the ATF Test Generator and Cloud Runner on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-atf-cloud-runner.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-atf-cloud-runner.html"><body id="store-platcap-rn-atf-cloud-runner"><main role="main"><article role="article" class="dita" id="store-platcap-rn-atf-cloud-runner" aria-labelledby="title_store-platcap-rn-atf-cloud-runner">
<h1 class="title topictitle1" id="title_store-platcap-rn-atf-cloud-runner">ATF Test Generator and Cloud Runner release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ATF Test Generator and Cloud Runner on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-atf-cloud-runner__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d67851e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.8.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-atf-cloud-runner__ul_xrb_wfh_zfc">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-atf-cloud-runner__ul_zv1_xfh_zfc">
<li class="li">Fixed wait timeouts in Client and Cloud runners to mitigate difference in test results in multiple runs</li>
<li class="li">Fixed REST API for running test suites to mitigate test execution errors when testId is passed</li>
<li class="li">Fixed Non-admin user access to ATF test generator table with 2.7.3 ATF Cloud Runner store app</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.7.3 - May 2025</dt>
<dd class="dd" id="store-platcap-rn-atf-cloud-runner__latest-store-platcap-rn-ATF-cloud-runner">Customers can now see the number of Cloud Runner Lanes they are entitled to displayed on the ATF Test Generator page.</dd>
<dt class="dt dlterm">Version 2.6.1 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-atf-cloud-runner__ul_ghd_ydh_zdc">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-atf-cloud-runner__ul_fhc_zdh_zdc">
<li class="li">Customers with alt sys_id for admin can set cloud runner</li>
<li class="li">Improved network error handling, helping with test execution</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.5.4 - November 2024</dt>
<dd class="dd">Starting with the 2.5 release, with the same single click test generation experience, generated tests will automatically include test steps for flows for forms.</dd>
<dt class="dt dlterm">Version 2.4.6 - August 2024</dt>
<dd class="dd">Flow Generation: Starting 2.4.6 release, with the same single click test generation experience, Service Catalog generated tests will automatically include test steps that drive the
associated Flow to completion.</dd>
<dt class="dt dlterm">Version 2.3.8 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Application is now available for customers in the Australia SPP restricted environment</li>
<li class="li">General performance and stability improvements</li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.7 - April 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">PRB1740597: Intermittent timeouts causing failures in 2.1+</li>
<li class="li">PRB1746799: Broken ACL has wrong Script Include name and is missing roles</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.5 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Ability to save generated tests in a specific Scope</li>
<li class="li">Ability to automatically save generated tests under the scope their table or catalog item belong to</li>
<li class="li">Server-side JavaScript API and REST API to perform common Test Generator and Cloud Runner operations including: <ul class="ul">
<li class="li">Starting a test</li>
<li class="li">Canceling a test</li>
<li class="li">Querying test status</li>
<li class="li">Starting test generation</li>
<li class="li">Canceling test generation</li>
<li class="li">Set Cloud User</li>
<li class="li">and more</li>
</ul></li>
</ul></li>
<li class="li">Fixed: <ul class="ul">
<li class="li">Generation errors when attempting to generate Service Catalog tests that lack permission</li>
<li class="li">Other general stability and performance improvements</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.11 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Generation Presets <ul class="ul">
<li class="li">Allows customers to create new and more advanced generation options and save them for reusability</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Advanced test generation options <ul class="ul">
<li class="li">Users can now leverage Condition Builder to create complex generation options for Users (including Groups and Roles using Related List condition), Tables, and Service Catalog items</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">PRB1698533: ATF Test Generator and Cloud Runner: Update sets are not always set to "Completed" state</li>
<li class="li">Other miscellaneous stability fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.4 - August 2023</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-atf-cloud-runner__ul_ny2_335_gyb">
<li class="li">Changed: Expanded Test Generator support for Service Catalog:<ul class="ul" id="store-platcap-rn-atf-cloud-runner__ul_nm5_j35_gyb">
<li class="li">Service Catalog Item test generation</li>
<li class="li">Service Catalog Record Producer test generation</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-atf-cloud-runner__ul_t2d_th5_gyb">
<li class="li">Improved Browser Orchestration Queue table progress bar accuracy</li>
<li class="li">Fixed Tests with custom events failing in Cloud Runner</li>
<li class="li">Fixed Cloud Runner tests timing out due to Max Waiters Reached error</li>
<li class="li">Other miscellaneous stability improvements</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.6 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Faster generation times</li>
<li class="li">Ability to generate tests by Scope</li>
<li class="li">Increased job progress visibility in the Browser Orchestration Queue table in the form of Journal Entries</li>
<li class="li">Various stability fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Inactive and Locked users are not filtered from cloud users list</li>
<li class="li">Harmless console error for sandbox attribute "allow-downloads-without-user-activation" - not a valid attribute in Chrome anymore</li>
<li class="li">When navigating to a page, getting a non-200 error causes the browser to become stuck.</li>
<li class="li">Wrong message shown when login is rejected and browser is redirected</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.7 - November 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul" id="store-platcap-rn-atf-cloud-runner__ul_r5b_lld_3vb">
<li class="li">You have the ability to automatically generate tests for an instance with the click of a button.</li>
<li class="li">You have the ability to run all test in ATF on the cloud runner that is hosted in ServiceNow infrastructure.</li>
<li class="li">Customers can run up to two tests in parallel for free on the cloud runner.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-atf-cloud-runner.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-atf-cloud-runner.html\"><body id=\"store-platcap-rn-atf-cloud-runner\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-atf-cloud-runner\" aria-labelledby=\"title_store-platcap-rn-atf-cloud-runner\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-atf-cloud-runner\">ATF Test Generator and Cloud Runner release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ATF Test Generator and Cloud Runner on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-atf-cloud-runner__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d67851e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.8.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-atf-cloud-runner__ul_xrb_wfh_zfc\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-atf-cloud-runner__ul_zv1_xfh_zfc\">\n <li class=\"li\">Fixed wait timeouts in Client and Cloud runners to mitigate difference in test results in multiple runs</li>\n <li class=\"li\">Fixed REST API for running test suites to mitigate test execution errors when testId is passed</li>\n <li class=\"li\">Fixed Non-admin user access to ATF test generator table with 2.7.3 ATF Cloud Runner store app</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.3 - May 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-atf-cloud-runner__latest-store-platcap-rn-ATF-cloud-runner\">Customers can now see the number of Cloud Runner Lanes they are entitled to displayed on the ATF Test Generator page.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.1 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-atf-cloud-runner__ul_ghd_ydh_zdc\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-atf-cloud-runner__ul_fhc_zdh_zdc\">\n <li class=\"li\">Customers with alt sys_id for admin can set cloud runner</li>\n <li class=\"li\">Improved network error handling, helping with test execution</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.4 - November 2024</dt>\n <dd class=\"dd\">Starting with the 2.5 release, with the same single click test generation experience, generated tests will automatically include test steps for flows for forms.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.6 - August 2024</dt>\n <dd class=\"dd\">Flow Generation: Starting 2.4.6 release, with the same single click test generation experience, Service Catalog generated tests will automatically include test steps that drive the\n associated Flow to completion.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.8 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Application is now available for customers in the Australia SPP restricted environment</li>\n <li class=\"li\">General performance and stability improvements</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.7 - April 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">PRB1740597: Intermittent timeouts causing failures in 2.1+</li>\n <li class=\"li\">PRB1746799: Broken ACL has wrong Script Include name and is missing roles</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.5 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Ability to save generated tests in a specific Scope</li>\n <li class=\"li\">Ability to automatically save generated tests under the scope their table or catalog item belong to</li>\n <li class=\"li\">Server-side JavaScript API and REST API to perform common Test Generator and Cloud Runner operations including: <ul class=\"ul\">\n <li class=\"li\">Starting a test</li>\n <li class=\"li\">Canceling a test</li>\n <li class=\"li\">Querying test status</li>\n <li class=\"li\">Starting test generation</li>\n <li class=\"li\">Canceling test generation</li>\n <li class=\"li\">Set Cloud User</li>\n <li class=\"li\">and more</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Generation errors when attempting to generate Service Catalog tests that lack permission</li>\n <li class=\"li\">Other general stability and performance improvements</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.11 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Generation Presets <ul class=\"ul\">\n <li class=\"li\">Allows customers to create new and more advanced generation options and save them for reusability</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Advanced test generation options <ul class=\"ul\">\n <li class=\"li\">Users can now leverage Condition Builder to create complex generation options for Users (including Groups and Roles using Related List condition), Tables, and Service Catalog items</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">PRB1698533: ATF Test Generator and Cloud Runner: Update sets are not always set to "Completed" state</li>\n <li class=\"li\">Other miscellaneous stability fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-atf-cloud-runner__ul_ny2_335_gyb\">\n <li class=\"li\">Changed: Expanded Test Generator support for Service Catalog:<ul class=\"ul\" id=\"store-platcap-rn-atf-cloud-runner__ul_nm5_j35_gyb\">\n <li class=\"li\">Service Catalog Item test generation</li>\n <li class=\"li\">Service Catalog Record Producer test generation</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-atf-cloud-runner__ul_t2d_th5_gyb\">\n <li class=\"li\">Improved Browser Orchestration Queue table progress bar accuracy</li>\n <li class=\"li\">Fixed Tests with custom events failing in Cloud Runner</li>\n <li class=\"li\">Fixed Cloud Runner tests timing out due to Max Waiters Reached error</li>\n <li class=\"li\">Other miscellaneous stability improvements</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.6 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Faster generation times</li>\n <li class=\"li\">Ability to generate tests by Scope</li>\n <li class=\"li\">Increased job progress visibility in the Browser Orchestration Queue table in the form of Journal Entries</li>\n <li class=\"li\">Various stability fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Inactive and Locked users are not filtered from cloud users list</li>\n <li class=\"li\">Harmless console error for sandbox attribute "allow-downloads-without-user-activation" - not a valid attribute in Chrome anymore</li>\n <li class=\"li\">When navigating to a page, getting a non-200 error causes the browser to become stuck.</li>\n <li class=\"li\">Wrong message shown when login is rejected and browser is redirected</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.7 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-platcap-rn-atf-cloud-runner__ul_r5b_lld_3vb\">\n <li class=\"li\">You have the ability to automatically generate tests for an instance with the click of a button.</li>\n <li class=\"li\">You have the ability to run all test in ATF on the cloud runner that is hosted in ServiceNow infrastructure.</li>\n <li class=\"li\">Customers can run up to two tests in parallel for free on the cloud runner.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ATF Test Generator and Cloud Runner release notes
Version history for the ATF Test Generator and Cloud Runner on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.8.0 - August 2025
* Fixed:
+ Fixed wait timeouts in Client and Cloud runners to mitigate difference in test results in multiple runs
+ Fixed REST API for running test suites to mitigate test execution errors when testId is passed
+ Fixed Non-admin user access to ATF test generator table with 2.7.3 ATF Cloud Runner store app
#### Version 2.7.3 - May 2025
Customers can now see the number of Cloud Runner Lanes they are entitled to displayed on the ATF Test Generator page.
#### Version 2.6.1 - February 2025
* Fixed:
+ Customers with alt sys\_id for admin can set cloud runner
+ Improved network error handling, helping with test execution
#### Version 2.5.4 - November 2024
Starting with the 2.5 release, with the same single click test generation experience, generated tests will automatically include test steps for flows for forms.
#### Version 2.4.6 - August 2024
Flow Generation: Starting 2.4.6 release, with the same single click test generation experience, Service Catalog generated tests will automatically include test steps that drive the
associated Flow to completion.
#### Version 2.3.8 - May 2024
* Application is now available for customers in the Australia SPP restricted environment
* General performance and stability improvements
#### Version 2.2.7 - April 2024
* Fixed:
+ PRB1740597: Intermittent timeouts causing failures in 2.1+
+ PRB1746799: Broken ACL has wrong Script Include name and is missing roles
#### Version 2.2.5 - February 2024
* New:
+ Ability to save generated tests in a specific Scope
+ Ability to automatically save generated tests under the scope their table or catalog item belong to
+ Server-side JavaScript API and REST API to perform common Test Generator and Cloud Runner operations including:
- Starting a test
- Canceling a test
- Querying test status
- Starting test generation
- Canceling test generation
- Set Cloud User
- and more
* Fixed:
+ Generation errors when attempting to generate Service Catalog tests that lack permission
+ Other general stability and performance improvements
#### Version 2.1.11 - November 2023
* New:
+ Generation Presets
- Allows customers to create new and more advanced generation options and save them for reusability
* Changed:
+ Advanced test generation options
- Users can now leverage Condition Builder to create complex generation options for Users (including Groups and Roles using Related List condition), Tables, and Service Catalog items
* Fixed:
+ PRB1698533: ATF Test Generator and Cloud Runner: Update sets are not always set to "Completed" state
+ Other miscellaneous stability fixes
#### Version 2.0.4 - August 2023
* Changed: Expanded Test Generator support for Service Catalog:
+ Service Catalog Item test generation
+ Service Catalog Record Producer test generation
* Fixed:
+ Improved Browser Orchestration Queue table progress bar accuracy
+ Fixed Tests with custom events failing in Cloud Runner
+ Fixed Cloud Runner tests timing out due to Max Waiters Reached error
+ Other miscellaneous stability improvements
#### Version 1.2.6 - May 2023
* Faster generation times
* Ability to generate tests by Scope
* Increased job progress visibility in the Browser Orchestration Queue table in the form of Journal Entries
* Various stability fixes
#### Version 1.1.1 - February 2023
* Fixed:
+ Inactive and Locked users are not filtered from cloud users list
+ Harmless console error for sandbox attribute "allow-downloads-without-user-activation" - not a valid attribute in Chrome anymore
+ When navigating to a page, getting a non-200 error causes the browser to become stuck.
+ Wrong message shown when login is rejected and browser is redirected
#### Version 1.0.7 - November 2022
* New:
+ You have the ability to automatically generate tests for an instance with the click of a button.
+ You have the ability to run all test in ATF on the cloud runner that is hosted in ServiceNow infrastructure.
+ Customers can run up to two tests in parallel for free on the cloud runner.
| ---
title: ATF Test Generator and Cloud Runner release notes
description: Version history for the ATF Test Generator and Cloud Runner on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# ATF Test Generator and Cloud Runner release notes
Version history for the ATF Test Generator and Cloud Runner on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.8.0 - August 2025
* Fixed:
+ Fixed wait timeouts in Client and Cloud runners to mitigate difference in test results in multiple runs
+ Fixed REST API for running test suites to mitigate test execution errors when testId is passed
+ Fixed Non-admin user access to ATF test generator table with 2.7.3 ATF Cloud Runner store app
#### Version 2.7.3 - May 2025
Customers can now see the number of Cloud Runner Lanes they are entitled to displayed on the ATF Test Generator page.
#### Version 2.6.1 - February 2025
* Fixed:
+ Customers with alt sys\_id for admin can set cloud runner
+ Improved network error handling, helping with test execution
#### Version 2.5.4 - November 2024
Starting with the 2.5 release, with the same single click test generation experience, generated tests will automatically include test steps for flows for forms.
#### Version 2.4.6 - August 2024
Flow Generation: Starting 2.4.6 release, with the same single click test generation experience, Service Catalog generated tests will automatically include test steps that drive the
associated Flow to completion.
#### Version 2.3.8 - May 2024
* Application is now available for customers in the Australia SPP restricted environment
* General performance and stability improvements
#### Version 2.2.7 - April 2024
* Fixed:
+ PRB1740597: Intermittent timeouts causing failures in 2.1+
+ PRB1746799: Broken ACL has wrong Script Include name and is missing roles
#### Version 2.2.5 - February 2024
* New:
+ Ability to save generated tests in a specific Scope
+ Ability to automatically save generated tests under the scope their table or catalog item belong to
+ Server-side JavaScript API and REST API to perform common Test Generator and Cloud Runner operations including:
- Starting a test
- Canceling a test
- Querying test status
- Starting test generation
- Canceling test generation
- Set Cloud User
- and more
* Fixed:
+ Generation errors when attempting to generate Service Catalog tests that lack permission
+ Other general stability and performance improvements
#### Version 2.1.11 - November 2023
* New:
+ Generation Presets
- Allows customers to create new and more advanced generation options and save them for reusability
* Changed:
+ Advanced test generation options
- Users can now leverage Condition Builder to create complex generation options for Users (including Groups and Roles using Related List condition), Tables, and Service Catalog items
* Fixed:
+ PRB1698533: ATF Test Generator and Cloud Runner: Update sets are not always set to "Completed" state
+ Other miscellaneous stability fixes
#### Version 2.0.4 - August 2023
* Changed: Expanded Test Generator support for Service Catalog:
+ Service Catalog Item test generation
+ Service Catalog Record Producer test generation
* Fixed:
+ Improved Browser Orchestration Queue table progress bar accuracy
+ Fixed Tests with custom events failing in Cloud Runner
+ Fixed Cloud Runner tests timing out due to Max Waiters Reached error
+ Other miscellaneous stability improvements
#### Version 1.2.6 - May 2023
* Faster generation times
* Ability to generate tests by Scope
* Increased job progress visibility in the Browser Orchestration Queue table in the form of Journal Entries
* Various stability fixes
#### Version 1.1.1 - February 2023
* Fixed:
+ Inactive and Locked users are not filtered from cloud users list
+ Harmless console error for sandbox attribute "allow-downloads-without-user-activation" - not a valid attribute in Chrome anymore
+ When navigating to a page, getting a non-200 error causes the browser to become stuck.
+ Wrong message shown when login is rejected and browser is redirected
#### Version 1.0.7 - November 2022
* New:
+ You have the ability to automatically generate tests for an instance with the click of a button.
+ You have the ability to run all test in ATF on the cloud runner that is hosted in ServiceNow infrastructure.
+ Customers can run up to two tests in parallel for free on the cloud runner.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-chat-recommendation.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-chat-recommendation.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-chat-recommendation.html | Chat Recommendation release notes | Version history for the Chat Recommendation application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-chat-recommendation.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-chat-recommendation.html"><body id="store-platcap-rn-chat-recommendation"><main role="main"><article role="article" class="dita" id="store-platcap-rn-chat-recommendation" aria-labelledby="title_store-platcap-rn-chat-recommendation">
<h1 class="title topictitle1" id="title_store-platcap-rn-chat-recommendation">Chat Recommendation release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Chat Recommendation application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-chat-recommendation__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d606643e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.2 - August 2024</dt>
<dd class="dd" id="store-platcap-rn-chat-recommendation__latest-store-platcap-rn-chat-recommendation">
<ul class="ul">
<li class="li">AI-powered recommended responses are designedto reduce time spent writing responses and finding resolution, thereby improving agent productivity by providing:<ul class="ul" id="store-platcap-rn-chat-recommendation__ul_gls_gjg_2cc">
<li class="li">AI-recommended responses based on KB articles, similar chats, and the context of the conversation in real time. </li>
<li class="li">Help me write whenever the agent needs help composing a message. </li>
<li class="li">Editing capabilities (elaborate/shorten) for messages created by the agent or composed by the AI.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-chat-recommendation.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-chat-recommendation.html\"><body id=\"store-platcap-rn-chat-recommendation\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-chat-recommendation\" aria-labelledby=\"title_store-platcap-rn-chat-recommendation\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-chat-recommendation\">Chat Recommendation release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Chat Recommendation application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-chat-recommendation__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d606643e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.2 - August 2024</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-chat-recommendation__latest-store-platcap-rn-chat-recommendation\">\n \n <ul class=\"ul\">\n <li class=\"li\">AI-powered recommended responses are designedto reduce time spent writing responses and finding resolution, thereby improving agent productivity by providing:<ul class=\"ul\" id=\"store-platcap-rn-chat-recommendation__ul_gls_gjg_2cc\">\n <li class=\"li\">AI-recommended responses based on KB articles, similar chats, and the context of the conversation in real time. </li>\n <li class=\"li\">Help me write whenever the agent needs help composing a message. </li>\n <li class=\"li\">Editing capabilities (elaborate/shorten) for messages created by the agent or composed by the AI.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Chat Recommendation release notes
Version history for the Chat Recommendation application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2024
* AI-powered recommended responses are designedto reduce time spent writing responses and finding resolution, thereby improving agent productivity by providing:
+ AI-recommended responses based on KB articles, similar chats, and the context of the conversation in real time.
+ Help me write whenever the agent needs help composing a message.
+ Editing capabilities (elaborate/shorten) for messages created by the agent or composed by the AI.
| ---
title: Chat Recommendation release notes
description: Version history for the Chat Recommendation application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Chat Recommendation release notes
Version history for the Chat Recommendation application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2024
* AI-powered recommended responses are designedto reduce time spent writing responses and finding resolution, thereby improving agent productivity by providing:
+ AI-recommended responses based on KB articles, similar chats, and the context of the conversation in real time.
+ Help me write whenever the agent needs help composing a message.
+ Editing capabilities (elaborate/shorten) for messages created by the agent or composed by the AI.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-checklist-component.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-checklist-component.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-checklist-component.html | Checklist Component release notes | Version history for the Checklist Component application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-checklist-component.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-checklist-component.html"><body id="store-platcap-rn-checklist-component"><main role="main"><article role="article" class="dita" id="store-platcap-rn-checklist-component" aria-labelledby="title_store-platcap-rn-checklist-component">
<h1 class="title topictitle1" id="title_store-platcap-rn-checklist-component">Checklist Component release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Checklist Component application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-checklist-component__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d322696e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 24.2.2 - March 2025</dt>
<dd class="dd" id="store-platcap-rn-checklist-component__latest-store-platcap-rn-checklist-component">Improved the edit mode experience to show or hide checklist item configurations.</dd>
<dt class="dt dlterm">Version 24.2.1 - February 2025</dt>
<dd class="dd">Fixed issues with reordered checklist items. UI Builder panel configurations and the hasLink property.</dd>
<dt class="dt dlterm">Version 24.1.2 - September 2024</dt>
<dd class="dd">* Fixed issue with empty payload in event.</dd>
<dt class="dt dlterm">Version 24.1.1 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-checklist-component__ul_rnb_xt3_1cc">
<li class="li">Introduction of property which indicates a checklist item as mandatory</li>
<li class="li">Admin can configure which individual option/item in the checklist is mandatory.<ul class="ul" id="store-platcap-rn-checklist-component__ul_qjg_yt3_1cc">
<li class="li">Benefits:<ul class="ul" id="store-platcap-rn-checklist-component__ul_lxv_yt3_1cc">
<li class="li">This will prevent users from making incomplete or incorrect form submissions.</li>
<li class="li">This will prevent users from having to navigate once more through a page/form in order to fix submission errors.</li>
</ul></li>
</ul></li>
<li class="li">It should be a part of screen reader and the ARIA label to be used is "Required"</li>
<li class="li">What is used for indication:<ul class="ul" id="store-platcap-rn-checklist-component__ul_ugh_153_1cc">
<li class="li">The asterisk symbol at the end of the checklist</li>
<li class="li">It should be a part of screen reader and the ARIA label to be used is "Required"</li>
<li class="li">Existing way of showing asterisk is used (as used in checkbox)</li>
</ul></li>
<li class="li">The word "required" is part of the label associated with the form control</li>
<li class="li">Additional Implementation: a. Inclusion of properties like Disabled, Read only, and Invalid apart from Required.<ul class="ul" id="store-platcap-rn-checklist-component__ul_jzl_f53_1cc">
<li class="li">Disabled - An admin can mark a checklist item is disabled (not to consider) and it's shown in greyed out format. Associated link (if any) doesn't get disabled. This can be configured for any role by the admin and can
be customised for any use case.</li>
<li class="li">Read Only - An admin can mark a checklist item as Read only if they want agents to just read them and not take any action on them. However, the link associated with it (if any) can be clicked and read. This can be
configured for any role by the admin and can be customised for any use case.</li>
<li class="li">Invalid - If an Admin wants to provide context to why a checklist item is invalid, they can mark a checklist item as invalid along with an associated condition. It's highlighted in red if stated as invalid. Associated
link (if any) won't get disabled.</li>
<li class="li">Size option - Small font option is provided as an option for the admin to configure. Link remains in the existing font style.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.1.1 - May 2023</dt>
<dd class="dd">Fixed: Fixed checklist component to handle empty link object in the payload.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-checklist-component.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-checklist-component.html\"><body id=\"store-platcap-rn-checklist-component\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-checklist-component\" aria-labelledby=\"title_store-platcap-rn-checklist-component\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-checklist-component\">Checklist Component release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Checklist Component application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-checklist-component__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d322696e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 24.2.2 - March 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-checklist-component__latest-store-platcap-rn-checklist-component\">Improved the edit mode experience to show or hide checklist item configurations.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.1 - February 2025</dt>\n <dd class=\"dd\">Fixed issues with reordered checklist items. UI Builder panel configurations and the hasLink property.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.2 - September 2024</dt>\n <dd class=\"dd\">* Fixed issue with empty payload in event.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-checklist-component__ul_rnb_xt3_1cc\">\n <li class=\"li\">Introduction of property which indicates a checklist item as mandatory</li>\n <li class=\"li\">Admin can configure which individual option/item in the checklist is mandatory.<ul class=\"ul\" id=\"store-platcap-rn-checklist-component__ul_qjg_yt3_1cc\">\n <li class=\"li\">Benefits:<ul class=\"ul\" id=\"store-platcap-rn-checklist-component__ul_lxv_yt3_1cc\">\n <li class=\"li\">This will prevent users from making incomplete or incorrect form submissions.</li>\n <li class=\"li\">This will prevent users from having to navigate once more through a page/form in order to fix submission errors.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">It should be a part of screen reader and the ARIA label to be used is "Required"</li>\n <li class=\"li\">What is used for indication:<ul class=\"ul\" id=\"store-platcap-rn-checklist-component__ul_ugh_153_1cc\">\n <li class=\"li\">The asterisk symbol at the end of the checklist</li>\n <li class=\"li\">It should be a part of screen reader and the ARIA label to be used is "Required"</li>\n <li class=\"li\">Existing way of showing asterisk is used (as used in checkbox)</li>\n </ul></li>\n <li class=\"li\">The word "required" is part of the label associated with the form control</li>\n <li class=\"li\">Additional Implementation: a. Inclusion of properties like Disabled, Read only, and Invalid apart from Required.<ul class=\"ul\" id=\"store-platcap-rn-checklist-component__ul_jzl_f53_1cc\">\n <li class=\"li\">Disabled - An admin can mark a checklist item is disabled (not to consider) and it's shown in greyed out format. Associated link (if any) doesn't get disabled. This can be configured for any role by the admin and can\n be customised for any use case.</li>\n <li class=\"li\">Read Only - An admin can mark a checklist item as Read only if they want agents to just read them and not take any action on them. However, the link associated with it (if any) can be clicked and read. This can be\n configured for any role by the admin and can be customised for any use case.</li>\n <li class=\"li\">Invalid - If an Admin wants to provide context to why a checklist item is invalid, they can mark a checklist item as invalid along with an associated condition. It's highlighted in red if stated as invalid. Associated\n link (if any) won't get disabled.</li>\n <li class=\"li\">Size option - Small font option is provided as an option for the admin to configure. Link remains in the existing font style.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.1 - May 2023</dt>\n <dd class=\"dd\">Fixed: Fixed checklist component to handle empty link object in the payload.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Checklist Component release notes
Version history for the Checklist Component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.2.2 - March 2025
Improved the edit mode experience to show or hide checklist item configurations.
#### Version 24.2.1 - February 2025
Fixed issues with reordered checklist items. UI Builder panel configurations and the hasLink property.
#### Version 24.1.2 - September 2024
* Fixed issue with empty payload in event.
#### Version 24.1.1 - August 2024
* Introduction of property which indicates a checklist item as mandatory
* Admin can configure which individual option/item in the checklist is mandatory.
+ Benefits:
- This will prevent users from making incomplete or incorrect form submissions.
- This will prevent users from having to navigate once more through a page/form in order to fix submission errors.
* It should be a part of screen reader and the ARIA label to be used is "Required"
* What is used for indication:
+ The asterisk symbol at the end of the checklist
+ It should be a part of screen reader and the ARIA label to be used is "Required"
+ Existing way of showing asterisk is used (as used in checkbox)
* The word "required" is part of the label associated with the form control
* Additional Implementation: a. Inclusion of properties like Disabled, Read only, and Invalid apart from Required.
+ Disabled - An admin can mark a checklist item is disabled (not to consider) and it's shown in greyed out format. Associated link (if any) doesn't get disabled. This can be configured for any role by the admin and can
be customised for any use case.
+ Read Only - An admin can mark a checklist item as Read only if they want agents to just read them and not take any action on them. However, the link associated with it (if any) can be clicked and read. This can be
configured for any role by the admin and can be customised for any use case.
+ Invalid - If an Admin wants to provide context to why a checklist item is invalid, they can mark a checklist item as invalid along with an associated condition. It's highlighted in red if stated as invalid. Associated
link (if any) won't get disabled.
+ Size option - Small font option is provided as an option for the admin to configure. Link remains in the existing font style.
#### Version 22.1.1 - May 2023
Fixed: Fixed checklist component to handle empty link object in the payload.
| ---
title: Checklist Component release notes
description: Version history for the Checklist Component application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Checklist Component release notes
Version history for the Checklist Component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.2.2 - March 2025
Improved the edit mode experience to show or hide checklist item configurations.
#### Version 24.2.1 - February 2025
Fixed issues with reordered checklist items. UI Builder panel configurations and the hasLink property.
#### Version 24.1.2 - September 2024
* Fixed issue with empty payload in event.
#### Version 24.1.1 - August 2024
* Introduction of property which indicates a checklist item as mandatory
* Admin can configure which individual option/item in the checklist is mandatory.
+ Benefits:
- This will prevent users from making incomplete or incorrect form submissions.
- This will prevent users from having to navigate once more through a page/form in order to fix submission errors.
* It should be a part of screen reader and the ARIA label to be used is "Required"
* What is used for indication:
+ The asterisk symbol at the end of the checklist
+ It should be a part of screen reader and the ARIA label to be used is "Required"
+ Existing way of showing asterisk is used (as used in checkbox)
* The word "required" is part of the label associated with the form control
* Additional Implementation: a. Inclusion of properties like Disabled, Read only, and Invalid apart from Required.
+ Disabled - An admin can mark a checklist item is disabled (not to consider) and it's shown in greyed out format. Associated link (if any) doesn't get disabled. This can be configured for any role by the admin and can
be customised for any use case.
+ Read Only - An admin can mark a checklist item as Read only if they want agents to just read them and not take any action on them. However, the link associated with it (if any) can be clicked and read. This can be
configured for any role by the admin and can be customised for any use case.
+ Invalid - If an Admin wants to provide context to why a checklist item is invalid, they can mark a checklist item as invalid along with an associated condition. It's highlighted in red if stated as invalid. Associated
link (if any) won't get disabled.
+ Size option - Small font option is provided as an option for the admin to configure. Link remains in the existing font style.
#### Version 22.1.1 - May 2023
Fixed: Fixed checklist component to handle empty link object in the payload.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-cli-metadata.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-cli-metadata.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-cli-metadata.html | CLI Metadata release notes | Version history for the CLI Metadata on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-cli-metadata.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-cli-metadata.html"><body id="store-platcap-rn-cli-metadata"><main role="main"><article role="article" class="dita" id="store-platcap-rn-cli-metadata" aria-labelledby="title_store-platcap-rn-cli-metadata">
<h1 class="title topictitle1" id="title_store-platcap-rn-cli-metadata">CLI Metadata release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the CLI Metadata on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-cli-metadata__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d158079e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.2 - April 2021</dt>
<dd class="dd" id="store-platcap-rn-cli-metadata__latest-store-plat-cli-metadata"><ul class="ul" id="store-platcap-rn-cli-metadata__ul_grr_m43_dpb">
<li class="li">Aliases can now be defined by referencing existing Command Groups and Commands.</li>
<li class="li">Additional global arguments provide more flexibility in defining the output. (--output none, --no-interactive, --no-verbose)</li>
<li class="li">If a command argument is of "File Input" type, there is now a "skip pre-processing" option to prevent the CLI client from converting YAML files to JSON.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.7 - January 2021</dt>
<dd class="dd"><ul class="ul">
<li class="li">Create CLI commands with arguments and map them to REST endpoints.</li>
<li class="li">Perform create, read, update, and delete (CRUD) operations on existing tables using record commands.</li>
<li class="li">Chain CLI commands together using callback commands.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # CLI Metadata release notes
Version history for the CLI Metadata on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.2 - April 2021
* Aliases can now be defined by referencing existing Command Groups and Commands.
* Additional global arguments provide more flexibility in defining the output. (--output none, --no-interactive, --no-verbose)
* If a command argument is of "File Input" type, there is now a "skip pre-processing" option to prevent the CLI client from converting YAML files to JSON.
#### Version 1.0.7 - January 2021
* Create CLI commands with arguments and map them to REST endpoints.
* Perform create, read, update, and delete (CRUD) operations on existing tables using record commands.
* Chain CLI commands together using callback commands.
| ---
title: CLI Metadata release notes
description: Version history for the CLI Metadata on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# CLI Metadata release notes
Version history for the CLI Metadata on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.2 - April 2021
* Aliases can now be defined by referencing existing Command Groups and Commands.
* Additional global arguments provide more flexibility in defining the output. (--output none, --no-interactive, --no-verbose)
* If a command argument is of "File Input" type, there is now a "skip pre-processing" option to prevent the CLI client from converting YAML files to JSON.
#### Version 1.0.7 - January 2021
* Create CLI commands with arguments and map them to REST endpoints.
* Perform create, read, update, and delete (CRUD) operations on existing tables using record commands.
* Chain CLI commands together using callback commands.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-clone-admin-console.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-clone-admin-console.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-clone-admin-console.html | Clone Admin Console release notes | Version history for the Clone Admin Console application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-clone-admin-console.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-clone-admin-console.html"><body id="store-platcap-rn-clone-admin-console"><main role="main"><article role="article" class="dita" id="store-platcap-rn-clone-admin-console" aria-labelledby="title_store-platcap-rn-clone-admin-console">
<h1 class="title topictitle1" id="title_store-platcap-rn-clone-admin-console">Clone Admin Console release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Clone Admin Console application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-clone-admin-console__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d40130e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.1 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Performance improvement on the clone request page</li>
<li class="li">Dark theme support</li>
<li class="li">Internationalization and localization fixes</li>
<li class="li">Home page UI improvements and fixes</li>
<li class="li">External email support fix</li>
<li class="li">Bug fixes and other improvements</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.18 - May 2025</dt>
<dd class="dd" id="store-platcap-rn-clone-admin-console__latest-store-platcap-rn-clone-admin-console"><ul class="ul">
<li class="li">Ability to add external email addresses to receive clone notifications</li>
<li class="li">Performance improvements</li>
<li class="li">Clones are sorted by recency on the homepage</li>
<li class="li">A new target instance can be registered from the clone request page</li>
<li class="li">UI and usability improvements</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.17 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-clone-admin-console__ul_abj_jqg_zdc">
<li class="li">Preserve Theme support for Next Experience themes</li>
<li class="li">Improvements to cross-scope scope warnings</li>
<li class="li">Improvements to refresh intervals and clone progress reporting</li>
<li class="li">Default clone profile pre-populated onto the clone request page</li>
<li class="li">Performance and usability improvements</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.16 - November 2024</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-clone-admin-console__ul_imw_tys_ddc">
<li class="li">New: Ability to view granular restore progress</li>
<li class="li">Fixed: UI Improvements; Internationalization</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.15 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-clone-admin-console__ul_nxn_dn4_ccc">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-clone-admin-console__ul_edn_2n4_ccc">
<li class="li">Clone Duration Display Fixes</li>
<li class="li">Date/Time Format Fix</li>
<li class="li">UI Improvements</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.12 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Ability to duplicate clone profile</li>
<li class="li">Ability to add a target instance on the clone request form</li>
<li class="li">Column picker for definitions</li>
</ul>
</li>
<li class="li">Fixed: Clone progress bar improvements on the clone status page</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.11 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Localization support for multiple languages; UI improvements on Clone Home, incl. column picker for List View; UI improvements on Clone Request Page; Clone Logs on Clone Status page; Clone pre-submission warning to
save unpublished development work; Added a preview within the recurring clones feature.</li>
<li class="li">Changed: Simplified the recurring clone feature; Backup selection can now be made via a dropdown.</li>
<li class="li">Fixed: List view on Clone Home now remembers user preferences for selected columns and the preferred column order; Clone can be successfully placed with a custom clone profile that has just OOB definitions (preservers,
exclusions, and scripts).</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.9 - November 2023</dt>
<dd class="dd">The Clone Admin Console provides a streamlined user experience for cloning data between instances, one of ServiceNow's most-used automations. It features a unified cloning
experience, updated visibility, and several key features informed by customer needs.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-clone-admin-console.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-clone-admin-console.html\"><body id=\"store-platcap-rn-clone-admin-console\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-clone-admin-console\" aria-labelledby=\"title_store-platcap-rn-clone-admin-console\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-clone-admin-console\">Clone Admin Console release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Clone Admin Console application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-clone-admin-console__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d40130e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.0.1 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Performance improvement on the clone request page</li>\n <li class=\"li\">Dark theme support</li>\n <li class=\"li\">Internationalization and localization fixes</li>\n <li class=\"li\">Home page UI improvements and fixes</li>\n <li class=\"li\">External email support fix</li>\n <li class=\"li\">Bug fixes and other improvements</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.18 - May 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-clone-admin-console__latest-store-platcap-rn-clone-admin-console\"><ul class=\"ul\">\n <li class=\"li\">Ability to add external email addresses to receive clone notifications</li>\n <li class=\"li\">Performance improvements</li>\n <li class=\"li\">Clones are sorted by recency on the homepage</li>\n <li class=\"li\">A new target instance can be registered from the clone request page</li>\n <li class=\"li\">UI and usability improvements</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.17 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-clone-admin-console__ul_abj_jqg_zdc\">\n <li class=\"li\">Preserve Theme support for Next Experience themes</li>\n <li class=\"li\">Improvements to cross-scope scope warnings</li>\n <li class=\"li\">Improvements to refresh intervals and clone progress reporting</li>\n <li class=\"li\">Default clone profile pre-populated onto the clone request page</li>\n <li class=\"li\">Performance and usability improvements</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.16 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-clone-admin-console__ul_imw_tys_ddc\">\n <li class=\"li\">New: Ability to view granular restore progress</li>\n <li class=\"li\">Fixed: UI Improvements; Internationalization</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.15 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-clone-admin-console__ul_nxn_dn4_ccc\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-clone-admin-console__ul_edn_2n4_ccc\">\n <li class=\"li\">Clone Duration Display Fixes</li>\n <li class=\"li\">Date/Time Format Fix</li>\n <li class=\"li\">UI Improvements</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.12 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Ability to duplicate clone profile</li>\n <li class=\"li\">Ability to add a target instance on the clone request form</li>\n <li class=\"li\">Column picker for definitions</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Clone progress bar improvements on the clone status page</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.11 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Localization support for multiple languages; UI improvements on Clone Home, incl. column picker for List View; UI improvements on Clone Request Page; Clone Logs on Clone Status page; Clone pre-submission warning to\n save unpublished development work; Added a preview within the recurring clones feature.</li>\n <li class=\"li\">Changed: Simplified the recurring clone feature; Backup selection can now be made via a dropdown.</li>\n <li class=\"li\">Fixed: List view on Clone Home now remembers user preferences for selected columns and the preferred column order; Clone can be successfully placed with a custom clone profile that has just OOB definitions (preservers,\n exclusions, and scripts).</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.9 - November 2023</dt>\n <dd class=\"dd\">The Clone Admin Console provides a streamlined user experience for cloning data between instances, one of ServiceNow's most-used automations. It features a unified cloning\n experience, updated visibility, and several key features informed by customer needs.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Clone Admin Console release notes
Version history for the Clone Admin Console application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - August 2025
* Performance improvement on the clone request page
* Dark theme support
* Internationalization and localization fixes
* Home page UI improvements and fixes
* External email support fix
* Bug fixes and other improvements
#### Version 1.0.18 - May 2025
* Ability to add external email addresses to receive clone notifications
* Performance improvements
* Clones are sorted by recency on the homepage
* A new target instance can be registered from the clone request page
* UI and usability improvements
#### Version 1.0.17 - February 2025
* Preserve Theme support for Next Experience themes
* Improvements to cross-scope scope warnings
* Improvements to refresh intervals and clone progress reporting
* Default clone profile pre-populated onto the clone request page
* Performance and usability improvements
#### Version 1.0.16 - November 2024
* New: Ability to view granular restore progress
* Fixed: UI Improvements; Internationalization
#### Version 1.0.15 - August 2024
* Fixed:
+ Clone Duration Display Fixes
+ Date/Time Format Fix
+ UI Improvements
#### Version 1.0.12 - May 2024
* New:
+ Ability to duplicate clone profile
+ Ability to add a target instance on the clone request form
+ Column picker for definitions
* Fixed: Clone progress bar improvements on the clone status page
#### Version 1.0.11 - February 2024
* New: Localization support for multiple languages; UI improvements on Clone Home, incl. column picker for List View; UI improvements on Clone Request Page; Clone Logs on Clone Status page; Clone pre-submission warning to
save unpublished development work; Added a preview within the recurring clones feature.
* Changed: Simplified the recurring clone feature; Backup selection can now be made via a dropdown.
* Fixed: List view on Clone Home now remembers user preferences for selected columns and the preferred column order; Clone can be successfully placed with a custom clone profile that has just OOB definitions (preservers,
exclusions, and scripts).
#### Version 1.0.9 - November 2023
The Clone Admin Console provides a streamlined user experience for cloning data between instances, one of ServiceNow's most-used automations. It features a unified cloning
experience, updated visibility, and several key features informed by customer needs.
| ---
title: Clone Admin Console release notes
description: Version history for the Clone Admin Console application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Clone Admin Console release notes
Version history for the Clone Admin Console application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - August 2025
* Performance improvement on the clone request page
* Dark theme support
* Internationalization and localization fixes
* Home page UI improvements and fixes
* External email support fix
* Bug fixes and other improvements
#### Version 1.0.18 - May 2025
* Ability to add external email addresses to receive clone notifications
* Performance improvements
* Clones are sorted by recency on the homepage
* A new target instance can be registered from the clone request page
* UI and usability improvements
#### Version 1.0.17 - February 2025
* Preserve Theme support for Next Experience themes
* Improvements to cross-scope scope warnings
* Improvements to refresh intervals and clone progress reporting
* Default clone profile pre-populated onto the clone request page
* Performance and usability improvements
#### Version 1.0.16 - November 2024
* New: Ability to view granular restore progress
* Fixed: UI Improvements; Internationalization
#### Version 1.0.15 - August 2024
* Fixed:
+ Clone Duration Display Fixes
+ Date/Time Format Fix
+ UI Improvements
#### Version 1.0.12 - May 2024
* New:
+ Ability to duplicate clone profile
+ Ability to add a target instance on the clone request form
+ Column picker for definitions
* Fixed: Clone progress bar improvements on the clone status page
#### Version 1.0.11 - February 2024
* New: Localization support for multiple languages; UI improvements on Clone Home, incl. column picker for List View; UI improvements on Clone Request Page; Clone Logs on Clone Status page; Clone pre-submission warning to
save unpublished development work; Added a preview within the recurring clones feature.
* Changed: Simplified the recurring clone feature; Backup selection can now be made via a dropdown.
* Fixed: List view on Clone Home now remembers user preferences for selected columns and the preferred column order; Clone can be successfully placed with a custom clone profile that has just OOB definitions (preservers,
exclusions, and scripts).
#### Version 1.0.9 - November 2023
The Clone Admin Console provides a streamlined user experience for cloning data between instances, one of ServiceNow's most-used automations. It features a unified cloning
experience, updated visibility, and several key features informed by customer needs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-cloud-storage.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-cloud-storage.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-cloud-storage.html | Cloud Storage release notes | Version history for the Cloud Storage application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-cloud-storage.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-cloud-storage.html"><body id="store-platcap-rn-cloud-storage"><main role="main"><article role="article" class="dita" id="store-platcap-rn-cloud-storage" aria-labelledby="title_store-platcap-rn-cloud-storage">
<h1 class="title topictitle1" id="title_store-platcap-rn-cloud-storage">Cloud Storage release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Cloud Storage application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-cloud-storage__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d279430e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.1 - November 2024</dt>
<dd class="dd" id="store-platcap-rn-cloud-storage__latest-store-platcap-rn-cloud-storage">Patch for bug fixes in error handlings.</dd>
<dt class="dt dlterm">Version 1.0.0 - August 2024</dt>
<dd class="dd">This application helps capture all the Cloud capacity usage information from both instance and account level information to be populated in central instance to be used for apps like
Subscription Management.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Cloud Storage release notes
Version history for the Cloud Storage application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - November 2024
Patch for bug fixes in error handlings.
#### Version 1.0.0 - August 2024
This application helps capture all the Cloud capacity usage information from both instance and account level information to be populated in central instance to be used for apps like
Subscription Management.
| ---
title: Cloud Storage release notes
description: Version history for the Cloud Storage application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Cloud Storage release notes
Version history for the Cloud Storage application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.1 - November 2024
Patch for bug fixes in error handlings.
#### Version 1.0.0 - August 2024
This application helps capture all the Cloud capacity usage information from both instance and account level information to be populated in central instance to be used for apps like
Subscription Management.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-configuration-hub.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-configuration-hub.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-configuration-hub.html | Configuration Hub release notes | Version history for the Configuration Hub application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-configuration-hub.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-configuration-hub.html"><body id="store-platcap-rn-configuration-hub"><main role="main"><article role="article" class="dita" id="store-platcap-rn-configuration-hub" aria-labelledby="title_store-platcap-rn-configuration-hub">
<h1 class="title topictitle1" id="title_store-platcap-rn-configuration-hub">Configuration Hub release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Configuration Hub application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-configuration-hub__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d346403e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.4 - June 2025</dt>
<dd class="dd" id="store-platcap-rn-configuration-hub__latest-store-platcap-rn-configuration-hub">Fix for accessibility.</dd>
<dt class="dt dlterm">Version 1.0.2 - November 2023</dt>
<dd class="dd">Configuration Hub gives you the ability to quickly find tables, configurations and metadata records related to any application installed on your instance.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Configuration Hub release notes
Version history for the Configuration Hub application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.4 - June 2025
Fix for accessibility.
#### Version 1.0.2 - November 2023
Configuration Hub gives you the ability to quickly find tables, configurations and metadata records related to any application installed on your instance.
| ---
title: Configuration Hub release notes
description: Version history for the Configuration Hub application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Configuration Hub release notes
Version history for the Configuration Hub application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.4 - June 2025
Fix for accessibility.
#### Version 1.0.2 - November 2023
Configuration Hub gives you the ability to quickly find tables, configurations and metadata records related to any application installed on your instance.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-conversational-subflows-actions.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-conversational-subflows-actions.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-conversational-subflows-actions.html | Conversational subflows and actions release notes | Version history for the Conversational subflows and actions application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-conversational-subflows-actions.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-conversational-subflows-actions.html"><body id="store-platcap-rn-conversational-subflows-actions"><main role="main"><article role="article" class="dita" id="store-platcap-rn-conversational-subflows-actions" aria-labelledby="title_store-platcap-rn-conversational-subflows-actions">
<h1 class="title topictitle1" id="title_store-platcap-rn-conversational-subflows-actions">Conversational subflows and actions release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Conversational subflows and actions application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-conversational-subflows-actions__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d206079e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 26.0.8 - November 2024</dt>
<dd class="dd" id="store-platcap-rn-conversational-subflows-actions__latest-store-rn-plat-cap-conversational-subflows-actions">Conversational subflows and actions allow end users to complete tasks through conversational interfaces. They capture users' intents when requesting to run specific
subflows and actions, along with all necessary details for those subflows and actions. This streamlines the user experience by enabling them to accomplish everything in one place within an agent/AI assistant (such as Now Assist
Panel or Now Assist Virtual Agent) and channels (such as MicroSoft Teams or Slack).</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Conversational subflows and actions release notes
Version history for the Conversational subflows and actions application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.0.8 - November 2024
Conversational subflows and actions allow end users to complete tasks through conversational interfaces. They capture users' intents when requesting to run specific
subflows and actions, along with all necessary details for those subflows and actions. This streamlines the user experience by enabling them to accomplish everything in one place within an agent/AI assistant (such as Now Assist
Panel or Now Assist Virtual Agent) and channels (such as MicroSoft Teams or Slack).
| ---
title: Conversational subflows and actions release notes
description: Version history for the Conversational subflows and actions application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Conversational subflows and actions release notes
Version history for the Conversational subflows and actions application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.0.8 - November 2024
Conversational subflows and actions allow end users to complete tasks through conversational interfaces. They capture users' intents when requesting to run specific
subflows and actions, along with all necessary details for those subflows and actions. This streamlines the user experience by enabling them to accomplish everything in one place within an agent/AI assistant (such as Now Assist
Panel or Now Assist Virtual Agent) and channels (such as MicroSoft Teams or Slack).
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-decision-builder.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-decision-builder.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-decision-builder.html | Decision Builder release notes | Version history for the Decision Builder application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-decision-builder.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-decision-builder.html"><body id="store-platcap-rn-decision-builder"><main role="main"><article role="article" class="dita" id="store-platcap-rn-decision-builder" aria-labelledby="title_store-platcap-rn-decision-builder">
<h1 class="title topictitle1" id="title_store-platcap-rn-decision-builder">Decision Builder release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Decision Builder application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-decision-builder__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d329269e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.1.0 - February 2024</dt>
<dd class="dd" id="store-platcap-rn-decision-builder__latest-store-platcap-rn-decision-designer"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Integrated Decision Builder into the new Workflow Studio alongside Flows, Processes, and more, so users can view and create all logic and automation from a single entry point.</li>
<li class="li">Added a create code snippet feature to execute the decision table from any script and make it easier to replace hardcoded logic with decisions.</li>
<li class="li">Added a duplicate row feature to make it easier and faster to build decision tables in the Decision Builder interface.</li>
<li class="li">Added a duplicate decision table feature that allows users to copy full decision tables under 300 rows or the decision table structure (inputs and columns) for large decision tables.</li>
<li class="li">Added a view related objects feature so developers can see which flows are leveraging the decision table and better understand the impact of any changes.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Changed the experience for advanced decision rows to left align and shorten the expression snippet that appears in condition cells.</li>
<li class="li">Made significant changes to both execution APIs to reduce the time it takes to evaluate decision tables.</li>
</ul></li>
<li class="li">Fixed: Fixed UI timeout errors that were occurring as a result of large operations like saving many new decision rows or deleting condition columns.</li>
</ul></dd>
<dt class="dt dlterm">Version 5.0.0 - August 2023</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-decision-builder__ul_kyv_cbq_hyb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-decision-builder__ul_udb_2bq_hyb">
<li class="li">Added draft authoring, which enables users to create decision tables in draft mode before publishing to make them available for execution via script or Flow Designer logic. Published tables can be edited in draft mode
and republished with changes.</li>
<li class="li">Added a Test feature that allows users to choose a version and execution method and enter sample input data to run through the decision table logic.</li>
<li class="li">Added UI support for reference filters on inputs and result columns. Reference filters can be used to limit drop-down lists in the decision table for condition columns that evaluate reference records and reference
result columns.</li>
<li class="li">Added support for the duration field type in result columns.</li>
<li class="li">Added support for editing decision tables containing advanced rows in Excel. Tables with advanced rows can now be edited in Excel but advanced rows are read-only.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-decision-builder__ul_ztc_gbq_hyb">
<li class="li">Resolved issues using decision results in subsequent Flow Designer actions.</li>
<li class="li">Resolved issue that was preventing import from Excel if template was exported by user with Decision Rule Author or Decision Result Editor roles.</li>
<li class="li">Removed default answer decision from scriptable API response if decision table does not have a default result specified.</li>
<li class="li">Other minor fixes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.1.2 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added ability for users to reference existing choice lists when creating inputs and result columns where type = choice. Users can use choice fields from tables where the scope matches the decision table scope.</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Updated page theming to align with ServiceNow brand updates</li>
<li class="li">Improved accessibility support in Decision Builder; optimized page for browsers zoomed up to 200% and improved tab order and screen reader navigation</li>
<li class="li">Updated behavior of Close button in Decision Builder UI to follow new logic - if you navigate to Decision Builder by a method that opens it in the same browser tab, selecting Close returns you to the originating
environment. If you navigated to Decision Builder by a method that opened it in a new browser tab, selecting Close closes the browser tab</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.0 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added the default result row which enables users to specify default result values for any result columns. Default values are returned if the decision table execution does not yield a result</li>
<li class="li">Added input, condition column, and result column support for the currency field type</li>
<li class="li">Added result column support for the date, date/time, and due date field types</li>
<li class="li">Added a new system property (com.glide.decision_table.excel_hide_references). When set to true, decision tables exported to Excel will not include drop-down lists of records for condition or result columns with type =
reference</li>
</ul></li>
<li class="li">Changed: Decision tables created prior to v4.0 will now display a default result row in Decision Builder. Unless a user specifies a default result, the row will be empty and the decision table execution results will not
change.</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Choice labels will display in the user's language</li>
<li class="li">Addressed import from Excel reference column issues related to permissions</li>
<li class="li">Other minor fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.0 - November 2022</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-decision-builder__ul_u5s_cpd_3vb">
<li class="li">New: <ul class="ul" id="store-platcap-rn-decision-builder__ul_nwt_2pd_3vb">
<li class="li">decision_rule_author role:<ul class="ul" id="store-platcap-rn-decision-builder__ul_bqp_3pd_3vb">
<li class="li">With this role, user has read access to all decision table data.</li>
<li class="li">In Decision Builder, user can create, edit, rearrange, and delete decision rows, including all cells in them.</li>
</ul></li>
<li class="li">decision_result_editor role:<ul class="ul" id="store-platcap-rn-decision-builder__ul_a5r_mpd_3vb">
<li class="li">With this role, user has read access to all decision table data.</li>
<li class="li">In Decision Builder, user can modify result cells for any existing decision rows.</li>
<li class="li">User cannot modify condition cells or create, delete, or rearrange rows.</li>
</ul></li>
</ul></li>
<li class="li">Minor fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.1 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Users can now export decision tables to Microsoft Excel. Excel can be used to manage decision rows and users can import changes back into Decision Builder.</li>
<li class="li">Added support for localization in the Decision Builder UI.</li>
<li class="li">Added UI support for Change Approval Policies.</li>
<li class="li">All decision rows can now be opened in Decision rule view to enable complex rules. Decision tables with complex rules do not support the Edit in Excel feature.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Reference qualifiers on inputs will be applied to condition columns where the Data to evaluate = Reference record.</li>
<li class="li">Minor fixes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - June 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.1 - May 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.0 - March 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Get Multiple Results With Decision Tables. Each decision table can now have one or more result columns and each rule can have one or more result values.</li>
<li class="li">Additional Field Types for Results. You can now have any of the following field types for results.Previously, only the reference records were supported as results.<ul class="ul">
<li class="li">Choice</li>
<li class="li">Decimal</li>
<li class="li">Integer</li>
<li class="li">Long</li>
<li class="li">Reference</li>
<li class="li">String</li>
<li class="li">String (Full UTF-8)</li>
<li class="li">True/False</li>
</ul></li>
<li class="li">Integrate Decision Table Builder with App Engine Studio. App Engine Studio (AES) users can now create decision tables using an AES wizard and access new and existing decision tables in AES.</li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Updated keyboard navigation experience</li>
<li class="li">Updated behavior of plus sign between conditions and results to add both condition and result columns</li>
</ul></li>
<li class="li">Fixed: Minor usability issues</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.2 - December 2021</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-decision-builder__ul_u1s_tp3_wrb">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-decision-builder__ul_kyy_5p3_wrb">
<li class="li">Access record lists for reference fields when the data type is Reference</li>
<li class="li">Condition column with Reference data type supports input types, Choice and Text</li>
<li class="li">Application loads as expected when the Accessible From field's value is set to This application scope only</li>
<li class="li">Minor usability fixes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - October 2021</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-decision-builder__ul_u3m_kd5_2rb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-decision-builder__ul_tgp_kd5_2rb">
<li class="li">Decision Designer is rebranded as Decision Builder</li>
<li class="li">Decision Builder now supports the Quebec and Rome releases</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.2 - September 2021</dt>
<dd class="dd">Decision Designer enables developers to decouple decision logic from their code to create and maintain decision rules in applications. With Decision Designer, it’s seamless to update your business rules anytime as you can
modify decision rules without changing the code.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-decision-builder.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-decision-builder.html\"><body id=\"store-platcap-rn-decision-builder\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-decision-builder\" aria-labelledby=\"title_store-platcap-rn-decision-builder\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-decision-builder\">Decision Builder release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Decision Builder application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-decision-builder__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d329269e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.1.0 - February 2024</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-decision-builder__latest-store-platcap-rn-decision-designer\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Integrated Decision Builder into the new Workflow Studio alongside Flows, Processes, and more, so users can view and create all logic and automation from a single entry point.</li>\n <li class=\"li\">Added a create code snippet feature to execute the decision table from any script and make it easier to replace hardcoded logic with decisions.</li>\n <li class=\"li\">Added a duplicate row feature to make it easier and faster to build decision tables in the Decision Builder interface.</li>\n <li class=\"li\">Added a duplicate decision table feature that allows users to copy full decision tables under 300 rows or the decision table structure (inputs and columns) for large decision tables.</li>\n <li class=\"li\">Added a view related objects feature so developers can see which flows are leveraging the decision table and better understand the impact of any changes.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Changed the experience for advanced decision rows to left align and shorten the expression snippet that appears in condition cells.</li>\n <li class=\"li\">Made significant changes to both execution APIs to reduce the time it takes to evaluate decision tables.</li>\n </ul></li>\n <li class=\"li\">Fixed: Fixed UI timeout errors that were occurring as a result of large operations like saving many new decision rows or deleting condition columns.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-decision-builder__ul_kyv_cbq_hyb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-decision-builder__ul_udb_2bq_hyb\">\n <li class=\"li\">Added draft authoring, which enables users to create decision tables in draft mode before publishing to make them available for execution via script or Flow Designer logic. Published tables can be edited in draft mode\n and republished with changes.</li>\n <li class=\"li\">Added a Test feature that allows users to choose a version and execution method and enter sample input data to run through the decision table logic.</li>\n <li class=\"li\">Added UI support for reference filters on inputs and result columns. Reference filters can be used to limit drop-down lists in the decision table for condition columns that evaluate reference records and reference\n result columns.</li>\n <li class=\"li\">Added support for the duration field type in result columns.</li>\n <li class=\"li\">Added support for editing decision tables containing advanced rows in Excel. Tables with advanced rows can now be edited in Excel but advanced rows are read-only.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-decision-builder__ul_ztc_gbq_hyb\">\n <li class=\"li\">Resolved issues using decision results in subsequent Flow Designer actions.</li>\n <li class=\"li\">Resolved issue that was preventing import from Excel if template was exported by user with Decision Rule Author or Decision Result Editor roles.</li>\n <li class=\"li\">Removed default answer decision from scriptable API response if decision table does not have a default result specified.</li>\n <li class=\"li\">Other minor fixes.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.2 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Added ability for users to reference existing choice lists when creating inputs and result columns where type = choice. Users can use choice fields from tables where the scope matches the decision table scope.</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Updated page theming to align with ServiceNow brand updates</li>\n <li class=\"li\">Improved accessibility support in Decision Builder; optimized page for browsers zoomed up to 200% and improved tab order and screen reader navigation</li>\n <li class=\"li\">Updated behavior of Close button in Decision Builder UI to follow new logic - if you navigate to Decision Builder by a method that opens it in the same browser tab, selecting Close returns you to the originating\n environment. If you navigated to Decision Builder by a method that opened it in a new browser tab, selecting Close closes the browser tab</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added the default result row which enables users to specify default result values for any result columns. Default values are returned if the decision table execution does not yield a result</li>\n <li class=\"li\">Added input, condition column, and result column support for the currency field type</li>\n <li class=\"li\">Added result column support for the date, date/time, and due date field types</li>\n <li class=\"li\">Added a new system property (com.glide.decision_table.excel_hide_references). When set to true, decision tables exported to Excel will not include drop-down lists of records for condition or result columns with type =\n reference</li>\n </ul></li>\n <li class=\"li\">Changed: Decision tables created prior to v4.0 will now display a default result row in Decision Builder. Unless a user specifies a default result, the row will be empty and the decision table execution results will not\n change.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Choice labels will display in the user's language</li>\n <li class=\"li\">Addressed import from Excel reference column issues related to permissions</li>\n <li class=\"li\">Other minor fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - November 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-decision-builder__ul_u5s_cpd_3vb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-platcap-rn-decision-builder__ul_nwt_2pd_3vb\">\n <li class=\"li\">decision_rule_author role:<ul class=\"ul\" id=\"store-platcap-rn-decision-builder__ul_bqp_3pd_3vb\">\n <li class=\"li\">With this role, user has read access to all decision table data.</li>\n <li class=\"li\">In Decision Builder, user can create, edit, rearrange, and delete decision rows, including all cells in them.</li>\n </ul></li>\n <li class=\"li\">decision_result_editor role:<ul class=\"ul\" id=\"store-platcap-rn-decision-builder__ul_a5r_mpd_3vb\">\n <li class=\"li\">With this role, user has read access to all decision table data.</li>\n <li class=\"li\">In Decision Builder, user can modify result cells for any existing decision rows.</li>\n <li class=\"li\">User cannot modify condition cells or create, delete, or rearrange rows.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Minor fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Users can now export decision tables to Microsoft Excel. Excel can be used to manage decision rows and users can import changes back into Decision Builder.</li>\n <li class=\"li\">Added support for localization in the Decision Builder UI.</li>\n <li class=\"li\">Added UI support for Change Approval Policies.</li>\n <li class=\"li\">All decision rows can now be opened in Decision rule view to enable complex rules. Decision tables with complex rules do not support the Edit in Excel feature.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Reference qualifiers on inputs will be applied to condition columns where the Data to evaluate = Reference record.</li>\n <li class=\"li\">Minor fixes.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - June 2022</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - May 2022</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - March 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Get Multiple Results With Decision Tables. Each decision table can now have one or more result columns and each rule can have one or more result values.</li>\n <li class=\"li\">Additional Field Types for Results. You can now have any of the following field types for results.Previously, only the reference records were supported as results.<ul class=\"ul\">\n <li class=\"li\">Choice</li>\n <li class=\"li\">Decimal</li>\n <li class=\"li\">Integer</li>\n <li class=\"li\">Long</li>\n <li class=\"li\">Reference</li>\n <li class=\"li\">String</li>\n <li class=\"li\">String (Full UTF-8)</li>\n <li class=\"li\">True/False</li>\n </ul></li>\n <li class=\"li\">Integrate Decision Table Builder with App Engine Studio. App Engine Studio (AES) users can now create decision tables using an AES wizard and access new and existing decision tables in AES.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Updated keyboard navigation experience</li>\n <li class=\"li\">Updated behavior of plus sign between conditions and results to add both condition and result columns</li>\n </ul></li>\n <li class=\"li\">Fixed: Minor usability issues</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.2 - December 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-decision-builder__ul_u1s_tp3_wrb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-decision-builder__ul_kyy_5p3_wrb\">\n <li class=\"li\">Access record lists for reference fields when the data type is Reference</li>\n <li class=\"li\">Condition column with Reference data type supports input types, Choice and Text</li>\n <li class=\"li\">Application loads as expected when the Accessible From field's value is set to This application scope only</li>\n <li class=\"li\">Minor usability fixes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - October 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-decision-builder__ul_u3m_kd5_2rb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-decision-builder__ul_tgp_kd5_2rb\">\n <li class=\"li\">Decision Designer is rebranded as Decision Builder</li>\n <li class=\"li\">Decision Builder now supports the Quebec and Rome releases</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - September 2021</dt>\n <dd class=\"dd\">Decision Designer enables developers to decouple decision logic from their code to create and maintain decision rules in applications. With Decision Designer, it’s seamless to update your business rules anytime as you can\n modify decision rules without changing the code.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Decision Builder release notes
Version history for the Decision Builder application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - February 2024
* New:
+ Integrated Decision Builder into the new Workflow Studio alongside Flows, Processes, and more, so users can view and create all logic and automation from a single entry point.
+ Added a create code snippet feature to execute the decision table from any script and make it easier to replace hardcoded logic with decisions.
+ Added a duplicate row feature to make it easier and faster to build decision tables in the Decision Builder interface.
+ Added a duplicate decision table feature that allows users to copy full decision tables under 300 rows or the decision table structure (inputs and columns) for large decision tables.
+ Added a view related objects feature so developers can see which flows are leveraging the decision table and better understand the impact of any changes.
* Changed:
+ Changed the experience for advanced decision rows to left align and shorten the expression snippet that appears in condition cells.
+ Made significant changes to both execution APIs to reduce the time it takes to evaluate decision tables.
* Fixed: Fixed UI timeout errors that were occurring as a result of large operations like saving many new decision rows or deleting condition columns.
#### Version 5.0.0 - August 2023
* New:
+ Added draft authoring, which enables users to create decision tables in draft mode before publishing to make them available for execution via script or Flow Designer logic. Published tables can be edited in draft mode
and republished with changes.
+ Added a Test feature that allows users to choose a version and execution method and enter sample input data to run through the decision table logic.
+ Added UI support for reference filters on inputs and result columns. Reference filters can be used to limit drop-down lists in the decision table for condition columns that evaluate reference records and reference
result columns.
+ Added support for the duration field type in result columns.
+ Added support for editing decision tables containing advanced rows in Excel. Tables with advanced rows can now be edited in Excel but advanced rows are read-only.
* Fixed:
+ Resolved issues using decision results in subsequent Flow Designer actions.
+ Resolved issue that was preventing import from Excel if template was exported by user with Decision Rule Author or Decision Result Editor roles.
+ Removed default answer decision from scriptable API response if decision table does not have a default result specified.
+ Other minor fixes.
#### Version 4.1.2 - May 2023
* New: Added ability for users to reference existing choice lists when creating inputs and result columns where type = choice. Users can use choice fields from tables where the scope matches the decision table scope.
* Changed:
+ Updated page theming to align with ServiceNow brand updates
+ Improved accessibility support in Decision Builder; optimized page for browsers zoomed up to 200% and improved tab order and screen reader navigation
+ Updated behavior of Close button in Decision Builder UI to follow new logic - if you navigate to Decision Builder by a method that opens it in the same browser tab, selecting Close returns you to the originating
environment. If you navigated to Decision Builder by a method that opened it in a new browser tab, selecting Close closes the browser tab
#### Version 4.0.0 - February 2023
* New:
+ Added the default result row which enables users to specify default result values for any result columns. Default values are returned if the decision table execution does not yield a result
+ Added input, condition column, and result column support for the currency field type
+ Added result column support for the date, date/time, and due date field types
+ Added a new system property (com.glide.decision\_table.excel\_hide\_references). When set to true, decision tables exported to Excel will not include drop-down lists of records for condition or result columns with type =
reference
* Changed: Decision tables created prior to v4.0 will now display a default result row in Decision Builder. Unless a user specifies a default result, the row will be empty and the decision table execution results will not
change.
* Fixed:
+ Choice labels will display in the user's language
+ Addressed import from Excel reference column issues related to permissions
+ Other minor fixes
#### Version 3.1.0 - November 2022
* New:
+ decision\_rule\_author role:
- With this role, user has read access to all decision table data.
- In Decision Builder, user can create, edit, rearrange, and delete decision rows, including all cells in them.
+ decision\_result\_editor role:
- With this role, user has read access to all decision table data.
- In Decision Builder, user can modify result cells for any existing decision rows.
- User cannot modify condition cells or create, delete, or rearrange rows.
* Minor fixes
#### Version 3.0.1 - August 2022
* New:
+ Users can now export decision tables to Microsoft Excel. Excel can be used to manage decision rows and users can import changes back into Decision Builder.
+ Added support for localization in the Decision Builder UI.
+ Added UI support for Change Approval Policies.
+ All decision rows can now be opened in Decision rule view to enable complex rules. Decision tables with complex rules do not support the Edit in Excel feature.
* Changed:
+ Reference qualifiers on inputs will be applied to condition columns where the Data to evaluate = Reference record.
+ Minor fixes.
#### Version 2.0.2 - June 2022
Minor fixes.
#### Version 2.0.1 - May 2022
Minor fixes.
#### Version 2.0.0 - March 2022
* New:
+ Get Multiple Results With Decision Tables. Each decision table can now have one or more result columns and each rule can have one or more result values.
+ Additional Field Types for Results. You can now have any of the following field types for results.Previously, only the reference records were supported as results.
- Choice
- Decimal
- Integer
- Long
- Reference
- String
- String (Full UTF-8)
- True/False
+ Integrate Decision Table Builder with App Engine Studio. App Engine Studio (AES) users can now create decision tables using an AES wizard and access new and existing decision tables in AES.
* Changed:
+ Updated keyboard navigation experience
+ Updated behavior of plus sign between conditions and results to add both condition and result columns
* Fixed: Minor usability issues
#### Version 1.1.2 - December 2021
* Fixed:
+ Access record lists for reference fields when the data type is Reference
+ Condition column with Reference data type supports input types, Choice and Text
+ Application loads as expected when the Accessible From field's value is set to This application scope only
+ Minor usability fixes
#### Version 1.1.0 - October 2021
* New:
+ Decision Designer is rebranded as Decision Builder
+ Decision Builder now supports the Quebec and Rome releases
#### Version 1.0.2 - September 2021
Decision Designer enables developers to decouple decision logic from their code to create and maintain decision rules in applications. With Decision Designer, it’s seamless to update your business rules anytime as you can
modify decision rules without changing the code.
| ---
title: Decision Builder release notes
description: Version history for the Decision Builder application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Decision Builder release notes
Version history for the Decision Builder application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.1.0 - February 2024
* New:
+ Integrated Decision Builder into the new Workflow Studio alongside Flows, Processes, and more, so users can view and create all logic and automation from a single entry point.
+ Added a create code snippet feature to execute the decision table from any script and make it easier to replace hardcoded logic with decisions.
+ Added a duplicate row feature to make it easier and faster to build decision tables in the Decision Builder interface.
+ Added a duplicate decision table feature that allows users to copy full decision tables under 300 rows or the decision table structure (inputs and columns) for large decision tables.
+ Added a view related objects feature so developers can see which flows are leveraging the decision table and better understand the impact of any changes.
* Changed:
+ Changed the experience for advanced decision rows to left align and shorten the expression snippet that appears in condition cells.
+ Made significant changes to both execution APIs to reduce the time it takes to evaluate decision tables.
* Fixed: Fixed UI timeout errors that were occurring as a result of large operations like saving many new decision rows or deleting condition columns.
#### Version 5.0.0 - August 2023
* New:
+ Added draft authoring, which enables users to create decision tables in draft mode before publishing to make them available for execution via script or Flow Designer logic. Published tables can be edited in draft mode
and republished with changes.
+ Added a Test feature that allows users to choose a version and execution method and enter sample input data to run through the decision table logic.
+ Added UI support for reference filters on inputs and result columns. Reference filters can be used to limit drop-down lists in the decision table for condition columns that evaluate reference records and reference
result columns.
+ Added support for the duration field type in result columns.
+ Added support for editing decision tables containing advanced rows in Excel. Tables with advanced rows can now be edited in Excel but advanced rows are read-only.
* Fixed:
+ Resolved issues using decision results in subsequent Flow Designer actions.
+ Resolved issue that was preventing import from Excel if template was exported by user with Decision Rule Author or Decision Result Editor roles.
+ Removed default answer decision from scriptable API response if decision table does not have a default result specified.
+ Other minor fixes.
#### Version 4.1.2 - May 2023
* New: Added ability for users to reference existing choice lists when creating inputs and result columns where type = choice. Users can use choice fields from tables where the scope matches the decision table scope.
* Changed:
+ Updated page theming to align with ServiceNow brand updates
+ Improved accessibility support in Decision Builder; optimized page for browsers zoomed up to 200% and improved tab order and screen reader navigation
+ Updated behavior of Close button in Decision Builder UI to follow new logic - if you navigate to Decision Builder by a method that opens it in the same browser tab, selecting Close returns you to the originating
environment. If you navigated to Decision Builder by a method that opened it in a new browser tab, selecting Close closes the browser tab
#### Version 4.0.0 - February 2023
* New:
+ Added the default result row which enables users to specify default result values for any result columns. Default values are returned if the decision table execution does not yield a result
+ Added input, condition column, and result column support for the currency field type
+ Added result column support for the date, date/time, and due date field types
+ Added a new system property (com.glide.decision\_table.excel\_hide\_references). When set to true, decision tables exported to Excel will not include drop-down lists of records for condition or result columns with type =
reference
* Changed: Decision tables created prior to v4.0 will now display a default result row in Decision Builder. Unless a user specifies a default result, the row will be empty and the decision table execution results will not
change.
* Fixed:
+ Choice labels will display in the user's language
+ Addressed import from Excel reference column issues related to permissions
+ Other minor fixes
#### Version 3.1.0 - November 2022
* New:
+ decision\_rule\_author role:
- With this role, user has read access to all decision table data.
- In Decision Builder, user can create, edit, rearrange, and delete decision rows, including all cells in them.
+ decision\_result\_editor role:
- With this role, user has read access to all decision table data.
- In Decision Builder, user can modify result cells for any existing decision rows.
- User cannot modify condition cells or create, delete, or rearrange rows.
* Minor fixes
#### Version 3.0.1 - August 2022
* New:
+ Users can now export decision tables to Microsoft Excel. Excel can be used to manage decision rows and users can import changes back into Decision Builder.
+ Added support for localization in the Decision Builder UI.
+ Added UI support for Change Approval Policies.
+ All decision rows can now be opened in Decision rule view to enable complex rules. Decision tables with complex rules do not support the Edit in Excel feature.
* Changed:
+ Reference qualifiers on inputs will be applied to condition columns where the Data to evaluate = Reference record.
+ Minor fixes.
#### Version 2.0.2 - June 2022
Minor fixes.
#### Version 2.0.1 - May 2022
Minor fixes.
#### Version 2.0.0 - March 2022
* New:
+ Get Multiple Results With Decision Tables. Each decision table can now have one or more result columns and each rule can have one or more result values.
+ Additional Field Types for Results. You can now have any of the following field types for results.Previously, only the reference records were supported as results.
- Choice
- Decimal
- Integer
- Long
- Reference
- String
- String (Full UTF-8)
- True/False
+ Integrate Decision Table Builder with App Engine Studio. App Engine Studio (AES) users can now create decision tables using an AES wizard and access new and existing decision tables in AES.
* Changed:
+ Updated keyboard navigation experience
+ Updated behavior of plus sign between conditions and results to add both condition and result columns
* Fixed: Minor usability issues
#### Version 1.1.2 - December 2021
* Fixed:
+ Access record lists for reference fields when the data type is Reference
+ Condition column with Reference data type supports input types, Choice and Text
+ Application loads as expected when the Accessible From field's value is set to This application scope only
+ Minor usability fixes
#### Version 1.1.0 - October 2021
* New:
+ Decision Designer is rebranded as Decision Builder
+ Decision Builder now supports the Quebec and Rome releases
#### Version 1.0.2 - September 2021
Decision Designer enables developers to decouple decision logic from their code to create and maintain decision rules in applications. With Decision Designer, it’s seamless to update your business rules anytime as you can
modify decision rules without changing the code.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-decision-table-builder.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-decision-table-builder.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-decision-table-builder.html | Decision Table Builder release notes | Version history for the Decision Table Builder application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-decision-table-builder.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-decision-table-builder.html"><body id="store-platcap-rn-decision-table-builder"><main role="main"><article role="article" class="dita" id="store-platcap-rn-decision-table-builder" aria-labelledby="title_store-platcap-rn-decision-table-builder">
<h1 class="title topictitle1" id="title_store-platcap-rn-decision-table-builder">Decision Table Builder release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Decision Table Builder application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-decision-table-builder__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d207091e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 28.0.0 - August 2025</dt>
<dd class="dd">No major changes in this release.</dd>
<dt class="dt dlterm">Version 27.1.2 - April 2025</dt>
<dd class="dd" id="store-platcap-rn-decision-table-builder__latest-store-platcap-rn-decision-table-builder">Bug fixes.</dd>
<dt class="dt dlterm">Version 26.0.15 - March 2025</dt>
<dd class="dd">Bug fixes.</dd>
<dt class="dt dlterm">Version 27.1.0 - February 2025 (Yokohama)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Filter condition and result columns to only show relevant decisions simplifying large decision table edits</li>
<li class="li">Use lookup icon to select a reference record from default list view, info icon to preview the selected reference record</li>
<li class="li">Decision tables are now paginated with 20 rows per page. Pages can be switched to view/edit decisions</li>
<li class="li">Mark decision rows active/inactive so they can be included or excluded during execution</li>
</ul></dd>
<dt class="dt dlterm">Version 26.0.13 - November 2024</dt>
<dd class="dd">This application provides a modern, user-friendly experience for creating decision tables within Workflow Studio. Instead of creating decisions one record at a time, users can
use this table interface to quickly add decision rules to a table and view multiple rules on a single screen. Users can also use Microsoft Excel to view and manage rules and use the test features in the Workflow Studio decision
tables UI to run different input scenarios against rules in the table. This application enables users to expand use of decision tables on the platform. With the use of these tables, business logic can be managed centrally and
referenced where it is implemented, rather than being reproduced for each specific use case.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Decision Table Builder release notes
Version history for the Decision Table Builder application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.0.0 - August 2025
No major changes in this release.
#### Version 27.1.2 - April 2025
Bug fixes.
#### Version 26.0.15 - March 2025
Bug fixes.
#### Version 27.1.0 - February 2025 (Yokohama)
* Filter condition and result columns to only show relevant decisions simplifying large decision table edits
* Use lookup icon to select a reference record from default list view, info icon to preview the selected reference record
* Decision tables are now paginated with 20 rows per page. Pages can be switched to view/edit decisions
* Mark decision rows active/inactive so they can be included or excluded during execution
#### Version 26.0.13 - November 2024
This application provides a modern, user-friendly experience for creating decision tables within Workflow Studio. Instead of creating decisions one record at a time, users can
use this table interface to quickly add decision rules to a table and view multiple rules on a single screen. Users can also use Microsoft Excel to view and manage rules and use the test features in the Workflow Studio decision
tables UI to run different input scenarios against rules in the table. This application enables users to expand use of decision tables on the platform. With the use of these tables, business logic can be managed centrally and
referenced where it is implemented, rather than being reproduced for each specific use case.
| ---
title: Decision Table Builder release notes
description: Version history for the Decision Table Builder application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Decision Table Builder release notes
Version history for the Decision Table Builder application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.0.0 - August 2025
No major changes in this release.
#### Version 27.1.2 - April 2025
Bug fixes.
#### Version 26.0.15 - March 2025
Bug fixes.
#### Version 27.1.0 - February 2025 (Yokohama)
* Filter condition and result columns to only show relevant decisions simplifying large decision table edits
* Use lookup icon to select a reference record from default list view, info icon to preview the selected reference record
* Decision tables are now paginated with 20 rows per page. Pages can be switched to view/edit decisions
* Mark decision rows active/inactive so they can be included or excluded during execution
#### Version 26.0.13 - November 2024
This application provides a modern, user-friendly experience for creating decision tables within Workflow Studio. Instead of creating decisions one record at a time, users can
use this table interface to quickly add decision rules to a table and view multiple rules on a single screen. Users can also use Microsoft Excel to view and manage rules and use the test features in the Workflow Studio decision
tables UI to run different input scenarios against rules in the table. This application enables users to expand use of decision tables on the platform. With the use of these tables, business logic can be managed centrally and
referenced where it is implemented, rather than being reproduced for each specific use case.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-docusign-activities-pad.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-docusign-activities-pad.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-docusign-activities-pad.html | DocuSign Activities for PAD release notes | Version history for the DocuSign Activities for PAD application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-docusign-activities-pad.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-docusign-activities-pad.html"><body id="store-platcap-rn-docusign-activities-pad"><main role="main"><article role="article" class="dita" id="store-platcap-rn-docusign-activities-pad" aria-labelledby="title_store-platcap-rn-docusign-activities-pad">
<h1 class="title topictitle1" id="title_store-platcap-rn-docusign-activities-pad">DocuSign Activities for PAD release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the DocuSign Activities for PAD application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-docusign-activities-pad__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d325107e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.3 - January 2023</dt>
<dd class="dd" id="store-platcap-rn-docusign-activities-pad__latest-store-platcap-rn-docusign-activities-PAD">Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.</dd>
<dt class="dt dlterm">Version 1.1.2 - December 2022</dt>
<dd class="dd">Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.</dd>
<dt class="dt dlterm">Version 1.1.1 - August 2022</dt>
<dd class="dd">Collect electronic signatures in Playbook Experience with this out-of-the-box Process Automation Designer (PAD) content that leverages the DocuSign spoke.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # DocuSign Activities for PAD release notes
Version history for the DocuSign Activities for PAD application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.3 - January 2023
Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.
#### Version 1.1.2 - December 2022
Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.
#### Version 1.1.1 - August 2022
Collect electronic signatures in Playbook Experience with this out-of-the-box Process Automation Designer (PAD) content that leverages the DocuSign spoke.
| ---
title: DocuSign Activities for PAD release notes
description: Version history for the DocuSign Activities for PAD application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# DocuSign Activities for PAD release notes
Version history for the DocuSign Activities for PAD application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.3 - January 2023
Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.
#### Version 1.1.2 - December 2022
Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.
#### Version 1.1.1 - August 2022
Collect electronic signatures in Playbook Experience with this out-of-the-box Process Automation Designer (PAD) content that leverages the DocuSign spoke.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-flow-designer-designer.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-flow-designer-designer.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-flow-designer-designer.html | Workflow Studio - Designer release notes | Version history for the Workflow Studio - Designer application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-flow-designer-designer.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-flow-designer-designer.html"><body id="store-platcap-rn-flow-designer-designer"><main role="main"><article role="article" class="dita" id="store-platcap-rn-flow-designer-designer" aria-labelledby="title_store-platcap-rn-flow-designer-designer">
<h1 class="title topictitle1" id="title_store-platcap-rn-flow-designer-designer"><span class="ph">Workflow Studio</span> - Designer release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Workflow Studio</span> - Designer application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-flow-designer-designer__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d593377e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 25.1.4 - March 2024</dt>
<dd class="dd" id="store-platcap-rn-flow-designer-designer__latest-store-platcap-rn-flow-designer-designer">Fixed: Optimized the efficiency of opening, updating, creating flows within Workflow Studio. This change significantly reduces the time required for both initial access and
subsequent interaction.</dd>
<dt class="dt dlterm">Version 25.1.3 - February 2024</dt>
<dd class="dd"><div class="p"><ul class="ul" id="store-platcap-rn-flow-designer-designer__ul_p43_lcm_g1c">
<li class="li">Flow Designer is a <span class="ph">ServiceNow AI Platform</span> feature that enables process owners to automate work. Build multi-step flows from reusable components without having to code.</li>
<li class="li">Flow Designer is the default <span class="ph">ServiceNow AI Platform</span> process automation builder used to create flows. Flow Designer replaces the legacy Workflow graphical editor.</li>
</ul></div></dd>
</dl>
</section>
</div>
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} | # Workflow Studio - Designer release notes
Version history for the Workflow Studio - Designer application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.1.4 - March 2024
Fixed: Optimized the efficiency of opening, updating, creating flows within Workflow Studio. This change significantly reduces the time required for both initial access and
subsequent interaction.
#### Version 25.1.3 - February 2024
* Flow Designer is a ServiceNow AI Platform feature that enables process owners to automate work. Build multi-step flows from reusable components without having to code.
* Flow Designer is the default ServiceNow AI Platform process automation builder used to create flows. Flow Designer replaces the legacy Workflow graphical editor.
| ---
title: Workflow Studio - Designer release notes
description: Version history for the Workflow Studio - Designer application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Workflow Studio - Designer release notes
Version history for the Workflow Studio - Designer application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.1.4 - March 2024
Fixed: Optimized the efficiency of opening, updating, creating flows within Workflow Studio. This change significantly reduces the time required for both initial access and
subsequent interaction.
#### Version 25.1.3 - February 2024
* Flow Designer is a ServiceNow AI Platform feature that enables process owners to automate work. Build multi-step flows from reusable components without having to code.
* Flow Designer is the default ServiceNow AI Platform process automation builder used to create flows. Flow Designer replaces the legacy Workflow graphical editor.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-flow-diagramming.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-flow-diagramming.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-flow-diagramming.html | Flow Diagramming release notes | Version history for the Flow Diagramming application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-flow-diagramming.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-flow-diagramming.html"><body id="store-platcap-rn-flow-diagramming"><main role="main"><article role="article" class="dita" id="store-platcap-rn-flow-diagramming" aria-labelledby="title_store-platcap-rn-flow-diagramming">
<h1 class="title topictitle1" id="title_store-platcap-rn-flow-diagramming">Flow Diagramming release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Flow Diagramming application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-flow-diagramming__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d534349e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 25.1.2 - February 2024</dt>
<dd class="dd" id="store-platcap-rn-flow-diagramming__latest-store-platcap-rn-flow-diagramming"><ul class="ul">
<li class="li">Added subtle warning to actions and flow logic that contain empty required fields</li>
<li class="li">Added support for datastream actions</li>
<li class="li">Added support for Exit Loop flow logic (also known as Break)</li>
<li class="li">Added support for Skip Iteration flow logic (also known as Continue)</li>
<li class="li">Added support for Placeholder flow logic to support flow generation</li>
</ul></dd>
<dt class="dt dlterm">Version 24.3.2 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Added support for Try/Catch flow logic</li>
<li class="li">Added support for annotations</li>
<li class="li">Added support for step details</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.1.1 - August 2023</dt>
<dd class="dd">New: This release adds support for 'Do the Following Until'.</dd>
<dt class="dt dlterm">Version 23.2.1 - May 2023</dt>
<dd class="dd"><p class="p">This release contains fixes for performance.</p></dd>
<dt class="dt dlterm">Version 22.1.5 - March 2023</dt>
<dd class="dd">Fixed: PRB1639711 Improve performance when looking up large numbers of flows and subflows.</dd>
<dt class="dt dlterm">Version 23.2.0 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">The following features are added as part of store release:<ul class="ul" id="store-platcap-rn-flow-diagramming__ul_l4h_rmj_mxb">
<li class="li">Support for 'Make a Decision' flow logic</li>
<li class="li">Export flow diagram</li>
<li class="li">Support for flow triggers: <ul class="ul" id="store-platcap-rn-flow-diagramming__ul_aph_rmj_mxb">
<li class="li">asynchronous REST API</li>
<li class="li">Kafka</li>
<li class="li">MetricBase</li>
</ul></li>
<li class="li">Open action in Action/Subflow Designer from action or context menu</li>
<li class="li">Duplicate action</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.1.4 - August 2022</dt>
<dd class="dd">New: Support for Do the following in parallel flow logic.</dd>
<dt class="dt dlterm">Version 21.1.2 - March 2022</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 21.1.1 - February 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Build new flows as a diagram</li>
<li class="li">Toggle to see flows as in the diagram or natural language views</li>
<li class="li">Edit flow content in a panel</li>
<li class="li">Follow the paths that your flow creates</li>
<li class="li">Zoom in and out of your flow</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-flow-diagramming.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-flow-diagramming.html\"><body id=\"store-platcap-rn-flow-diagramming\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-flow-diagramming\" aria-labelledby=\"title_store-platcap-rn-flow-diagramming\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-flow-diagramming\">Flow Diagramming release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Flow Diagramming application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-flow-diagramming__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d534349e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 25.1.2 - February 2024</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-flow-diagramming__latest-store-platcap-rn-flow-diagramming\"><ul class=\"ul\">\n <li class=\"li\">Added subtle warning to actions and flow logic that contain empty required fields</li>\n <li class=\"li\">Added support for datastream actions</li>\n <li class=\"li\">Added support for Exit Loop flow logic (also known as Break)</li>\n <li class=\"li\">Added support for Skip Iteration flow logic (also known as Continue)</li>\n <li class=\"li\">Added support for Placeholder flow logic to support flow generation</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.3.2 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Added support for Try/Catch flow logic</li>\n <li class=\"li\">Added support for annotations</li>\n <li class=\"li\">Added support for step details</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.1 - August 2023</dt>\n <dd class=\"dd\">New: This release adds support for 'Do the Following Until'.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.2.1 - May 2023</dt>\n <dd class=\"dd\"><p class=\"p\">This release contains fixes for performance.</p></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.5 - March 2023</dt>\n <dd class=\"dd\">Fixed: PRB1639711 Improve performance when looking up large numbers of flows and subflows.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.2.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">The following features are added as part of store release:<ul class=\"ul\" id=\"store-platcap-rn-flow-diagramming__ul_l4h_rmj_mxb\">\n <li class=\"li\">Support for 'Make a Decision' flow logic</li>\n <li class=\"li\">Export flow diagram</li>\n <li class=\"li\">Support for flow triggers: <ul class=\"ul\" id=\"store-platcap-rn-flow-diagramming__ul_aph_rmj_mxb\">\n <li class=\"li\">asynchronous REST API</li>\n <li class=\"li\">Kafka</li>\n <li class=\"li\">MetricBase</li>\n </ul></li>\n <li class=\"li\">Open action in Action/Subflow Designer from action or context menu</li>\n <li class=\"li\">Duplicate action</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.4 - August 2022</dt>\n <dd class=\"dd\">New: Support for Do the following in parallel flow logic.</dd>\n \n \n <dt class=\"dt dlterm\">Version 21.1.2 - March 2022</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 21.1.1 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Build new flows as a diagram</li>\n <li class=\"li\">Toggle to see flows as in the diagram or natural language views</li>\n <li class=\"li\">Edit flow content in a panel</li>\n <li class=\"li\">Follow the paths that your flow creates</li>\n <li class=\"li\">Zoom in and out of your flow</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Flow Diagramming release notes
Version history for the Flow Diagramming application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.1.2 - February 2024
* Added subtle warning to actions and flow logic that contain empty required fields
* Added support for datastream actions
* Added support for Exit Loop flow logic (also known as Break)
* Added support for Skip Iteration flow logic (also known as Continue)
* Added support for Placeholder flow logic to support flow generation
#### Version 24.3.2 - November 2023
* New:
+ Added support for Try/Catch flow logic
+ Added support for annotations
+ Added support for step details
#### Version 24.1.1 - August 2023
New: This release adds support for 'Do the Following Until'.
#### Version 23.2.1 - May 2023
This release contains fixes for performance.
#### Version 22.1.5 - March 2023
Fixed: PRB1639711 Improve performance when looking up large numbers of flows and subflows.
#### Version 23.2.0 - February 2023
* The following features are added as part of store release:
+ Support for 'Make a Decision' flow logic
+ Export flow diagram
+ Support for flow triggers:
- asynchronous REST API
- Kafka
- MetricBase
+ Open action in Action/Subflow Designer from action or context menu
+ Duplicate action
#### Version 22.1.4 - August 2022
New: Support for Do the following in parallel flow logic.
#### Version 21.1.2 - March 2022
Minor fixes.
#### Version 21.1.1 - February 2022
* New:
+ Build new flows as a diagram
+ Toggle to see flows as in the diagram or natural language views
+ Edit flow content in a panel
+ Follow the paths that your flow creates
+ Zoom in and out of your flow
| ---
title: Flow Diagramming release notes
description: Version history for the Flow Diagramming application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Flow Diagramming release notes
Version history for the Flow Diagramming application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.1.2 - February 2024
* Added subtle warning to actions and flow logic that contain empty required fields
* Added support for datastream actions
* Added support for Exit Loop flow logic (also known as Break)
* Added support for Skip Iteration flow logic (also known as Continue)
* Added support for Placeholder flow logic to support flow generation
#### Version 24.3.2 - November 2023
* New:
+ Added support for Try/Catch flow logic
+ Added support for annotations
+ Added support for step details
#### Version 24.1.1 - August 2023
New: This release adds support for 'Do the Following Until'.
#### Version 23.2.1 - May 2023
This release contains fixes for performance.
#### Version 22.1.5 - March 2023
Fixed: PRB1639711 Improve performance when looking up large numbers of flows and subflows.
#### Version 23.2.0 - February 2023
* The following features are added as part of store release:
+ Support for 'Make a Decision' flow logic
+ Export flow diagram
+ Support for flow triggers:
- asynchronous REST API
- Kafka
- MetricBase
+ Open action in Action/Subflow Designer from action or context menu
+ Duplicate action
#### Version 22.1.4 - August 2022
New: Support for Do the following in parallel flow logic.
#### Version 21.1.2 - March 2022
Minor fixes.
#### Version 21.1.1 - February 2022
* New:
+ Build new flows as a diagram
+ Toggle to see flows as in the diagram or natural language views
+ Edit flow content in a panel
+ Follow the paths that your flow creates
+ Zoom in and out of your flow
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-flow-generation.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-flow-generation.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-flow-generation.html | Flow Generation release notes | Version history for the Flow Generation application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-flow-generation.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-flow-generation.html"><body id="store-platcap-rn-flow-generation"><main role="main"><article role="article" class="dita" id="store-platcap-rn-flow-generation" aria-labelledby="title_store-platcap-rn-flow-generation">
<h1 class="title topictitle1" id="title_store-platcap-rn-flow-generation">Flow Generation release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Flow Generation application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-flow-generation__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d46912e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 24.0.4 - November 2023</dt>
<dd class="dd" id="store-platcap-rn-flow-generation__latest-store-platcap-rn-flow-generation"><p class="p">Our objective with the Flow Generation Now Assist skill is to help authors by providing a soft start instead of a blank canvas for flow creation. This should increase the speed of flow authoring and empower users to build
flow automation regardless of technical knowledge.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Flow Generation release notes
Version history for the Flow Generation application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.0.4 - November 2023
Our objective with the Flow Generation Now Assist skill is to help authors by providing a soft start instead of a blank canvas for flow creation. This should increase the speed of flow authoring and empower users to build
flow automation regardless of technical knowledge.
| ---
title: Flow Generation release notes
description: Version history for the Flow Generation application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Flow Generation release notes
Version history for the Flow Generation application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.0.4 - November 2023
Our objective with the Flow Generation Now Assist skill is to help authors by providing a soft start instead of a blank canvas for flow creation. This should increase the speed of flow authoring and empower users to build
flow automation regardless of technical knowledge.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-flow-template-builder.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-flow-template-builder.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-flow-template-builder.html | Flow Template Builder release notes | Version history for the Flow Template Builder application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Integration Hub"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-flow-template-builder.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-flow-template-builder.html"><body id="store-platcap-rn-flow-template-builder"><main role="main"><article role="article" class="dita" id="store-platcap-rn-flow-template-builder" aria-labelledby="title_store-platcap-rn-flow-template-builder">
<h1 class="title topictitle1" id="title_store-platcap-rn-flow-template-builder">Flow Template Builder release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Flow Template Builder application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-flow-template-builder__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d50932e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.9 - May 2023</dt>
<dd class="dd" id="store-platcap-rn-flow-template-builder__latest-store-platcap-rn-flow-template-builder">Fixed: Error on flows that have no data pills defined.</dd>
<dt class="dt dlterm">Version 1.0.8 - June 2022</dt>
<dd class="dd">Fixed: Patch release of Flow Template Builder. This version includes a fix for removal of hard dependency on AES.</dd>
<dt class="dt dlterm">Version 1.0.6 - May 2022</dt>
<dd class="dd">Fixed: Patch release of Flow Template Builder. This version includes fixes for long string text wrap and console errors while adding empty pills at inputs.</dd>
<dt class="dt dlterm">Version 1.0.4 - February 2022</dt>
<dd class="dd">Flow Templates guide flow authors to create new flows for common use cases. Flow Template Builder allows citizen developers to create their own flow templates.</dd>
</dl>
</section>
</div>
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} | # Flow Template Builder release notes
Version history for the Flow Template Builder application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.9 - May 2023
Fixed: Error on flows that have no data pills defined.
#### Version 1.0.8 - June 2022
Fixed: Patch release of Flow Template Builder. This version includes a fix for removal of hard dependency on AES.
#### Version 1.0.6 - May 2022
Fixed: Patch release of Flow Template Builder. This version includes fixes for long string text wrap and console errors while adding empty pills at inputs.
#### Version 1.0.4 - February 2022
Flow Templates guide flow authors to create new flows for common use cases. Flow Template Builder allows citizen developers to create their own flow templates.
| ---
title: Flow Template Builder release notes
description: Version history for the Flow Template Builder application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Integration Hub
---
# Flow Template Builder release notes
Version history for the Flow Template Builder application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.9 - May 2023
Fixed: Error on flows that have no data pills defined.
#### Version 1.0.8 - June 2022
Fixed: Patch release of Flow Template Builder. This version includes a fix for removal of hard dependency on AES.
#### Version 1.0.6 - May 2022
Fixed: Patch release of Flow Template Builder. This version includes fixes for long string text wrap and console errors while adding empty pills at inputs.
#### Version 1.0.4 - February 2022
Flow Templates guide flow authors to create new flows for common use cases. Flow Template Builder allows citizen developers to create their own flow templates.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-knowledge-capabilities-ui-builder.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-knowledge-capabilities-ui-builder.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-knowledge-capabilities-ui-builder.html | Knowledge Capabilities in UI Builder release notes | Version history for the Knowledge Capabilities in UI Builder on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-knowledge-capabilities-ui-builder.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-knowledge-capabilities-ui-builder.html"><body id="store-platcap-rn-knowledge-capabilities-ui-builder"><main role="main"><article role="article" class="dita" id="store-platcap-rn-knowledge-capabilities-ui-builder" aria-labelledby="title_store-platcap-rn-knowledge-capabilities-ui-builder">
<h1 class="title topictitle1" id="title_store-platcap-rn-knowledge-capabilities-ui-builder">Knowledge Capabilities in <span class="ph">UI Builder</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Knowledge Capabilities in <span class="ph">UI Builder</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-knowledge-capabilities-ui-builder__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d567805e68" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 26.0.10 - August 2024</dt>
<dd class="dd" id="store-platcap-rn-knowledge-capabilities-ui-builder__latest-store-platcap-rn-knowledge-capabilities-ui-builder">This app contains the core Knowledge capabilities - View Article, Compare Article Versions, Category Picker, Create Article Translation etc... and is available in UI
Builder.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Knowledge Capabilities in UI Builder release notes
Version history for the Knowledge Capabilities in UI Builder on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.0.10 - August 2024
This app contains the core Knowledge capabilities - View Article, Compare Article Versions, Category Picker, Create Article Translation etc... and is available in UI
Builder.
| ---
title: Knowledge Capabilities in UI Builder release notes
description: Version history for the Knowledge Capabilities in UI Builder on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Knowledge Capabilities in UI Builder release notes
Version history for the Knowledge Capabilities in UI Builder on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.0.10 - August 2024
This app contains the core Knowledge capabilities - View Article, Compare Article Versions, Category Picker, Create Article Translation etc... and is available in UI
Builder.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-log-export-service.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-log-export-service.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-log-export-service.html | Log Export Services release notes | Version history for the Log Export Services on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-log-export-service.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-log-export-service.html"><body id="store-platcap-rn-log-export-service"><main role="main"><article role="article" class="dita" id="store-platcap-rn-log-export-service" aria-labelledby="title_store-platcap-rn-log-export-service">
<h1 class="title topictitle1" id="title_store-platcap-rn-log-export-service">Log Export Services release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Log Export Services on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-log-export-service__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d519661e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.3.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-log-export-service__ul_egj_h32_yfc">
<li class="li">Enhanced Logs Exported reports with intuitive drill-down from month to week to day, source-level breakdown, and support for 395 days of data.</li>
<li class="li">Enable multiple LES consumers to run in parallel across different topics without conflict or failure.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-log-export-service__ul_ams_h32_yfc">
<li class="li">Removed unnecessary informational logs being continuously generated by the MID Server LES consumer.</li>
<li class="li">Fixed a bug where selecting an existing topic during consumer creation caused an error, and selecting a correct new topic did not create the expected record.</li>
<li class="li">The system property sn_logstoanalytics.debug is now disabled by default to prevent unnecessary debug logs in node logs.</li>
<li class="li">Fixed an issue where updating existing syslog log source records to sys_audit did not remove associated log source topic and logger configuration records.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.2.0 - May 2025</dt>
<dd class="dd" id="store-platcap-rn-log-export-service__latest-store-platcap-rn-log-export-service">
<ul class="ul">
<li class="li">New: Added the ability to set different filters for the syslog source and assign the log source configuration to different topics.</li>
<li class="li">Fixed: Resolved an issue where consumer context records were not deleted properly when cloning an instance with a MID server configuration.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.0 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-log-export-service__ul_wzw_y2n_zdc">
<li class="li">New: The capability to create and name the topics, as well as assign various sys_audit tables to each topic.</li>
<li class="li">Fixed: System log filters not applied accurately while pushing system log events to the Hermes topic.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.3 - November 2024</dt>
<dd class="dd">New: Option to store log events from each log source into a separate Kakfa topic in Hermes Messaging Service.</dd>
<dt class="dt dlterm">Version 3.0.6 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">New data consumption report that shows how much data has been copied to Hermes Messaging Service per each log source</li>
<li class="li">Option to store log events from each log source into a separate Kakfa topic in Hermes Messaging Service.</li>
<li class="li">Added description to sys_logger_configuration record</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This is a minor release with a small number of user experience improvements including:<ul class="ul" id="store-platcap-rn-log-export-service__ul_fhk_ptw_1bc">
<li class="li">The organization of Log Export Service pages in the universal navigation dropdown has been improved</li>
<li class="li">The status details information in the Consumer page has been moved to its own page called Consumer Status</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added two new Guided Setup tools to the App to help cutomers complete the initial setup with step by step instructions and guidance.</li>
<li class="li">One Guided Setup tool is for the MID Server integration option and the other for the Kafka Consumer option.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.1 - August 2023</dt>
<dd class="dd">New:<ul class="ul" id="store-platcap-rn-log-export-service__ul_emd_y35_gyb">
<li class="li">New functionality with Log Export Service v2</li>
<li class="li">Added support for leveraging dedicated MID Server to easily connect to ServiceNow cloud and then push log events to your own log analytics tool via standard REST protocol.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.4 - May 2023</dt>
<dd class="dd">
<p class="p">Improvements for ServiceNow cloud internal reporting purposes.</p>
</dd>
<dt class="dt dlterm">Version 1.0.3 - January 2023</dt>
<dd class="dd">Fixed: Security fix</dd>
<dt class="dt dlterm">Version 1.0.1 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">First version of this service; we plan to add more connectivity options and log sources in future versions.</li>
<li class="li">Supports the following connectivity options:<ul class="ul" id="store-platcap-rn-log-export-service__ul_gmv_rqd_3vb">
<li class="li">Kafka native</li>
<li class="li">Splunk Connect for Kafka</li>
</ul></li>
<li class="li">Supports the following system and application log sources:<ul class="ul" id="store-platcap-rn-log-export-service__ul_fz2_5qd_3vb">
<li class="li">System Log Tables<ul class="ul" id="store-platcap-rn-log-export-service__ul_kmy_xqd_3vb">
<li class="li">syslog table</li>
<li class="li">syslog_transaction table</li>
</ul></li>
<li class="li">Audit Table<ul class="ul" id="store-platcap-rn-log-export-service__ul_mq2_drd_3vb">
<li class="li">sys_audit table</li>
</ul></li>
<li class="li">Node Log Files<ul class="ul" id="store-platcap-rn-log-export-service__ul_ly5_qrd_3vb">
<li class="li">localhost files (for all nodes)</li>
</ul></li>
</ul></li>
<li class="li">Supports filters to reduce log source export size.</li>
<li class="li">Provides report and analytics for log sources data size.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-log-export-service__ul_egj_h32_yfc\">\n <li class=\"li\">Enhanced Logs Exported reports with intuitive drill-down from month to week to day, source-level breakdown, and support for 395 days of data.</li>\n <li class=\"li\">Enable multiple LES consumers to run in parallel across different topics without conflict or failure.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-log-export-service__ul_ams_h32_yfc\">\n <li class=\"li\">Removed unnecessary informational logs being continuously generated by the MID Server LES consumer.</li>\n <li class=\"li\">Fixed a bug where selecting an existing topic during consumer creation caused an error, and selecting a correct new topic did not create the expected record.</li>\n <li class=\"li\">The system property sn_logstoanalytics.debug is now disabled by default to prevent unnecessary debug logs in node logs.</li>\n <li class=\"li\">Fixed an issue where updating existing syslog log source records to sys_audit did not remove associated log source topic and logger configuration records.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-log-export-service__latest-store-platcap-rn-log-export-service\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added the ability to set different filters for the syslog source and assign the log source configuration to different topics.</li>\n <li class=\"li\">Fixed: Resolved an issue where consumer context records were not deleted properly when cloning an instance with a MID server configuration.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-log-export-service__ul_wzw_y2n_zdc\">\n <li class=\"li\">New: The capability to create and name the topics, as well as assign various sys_audit tables to each topic.</li>\n <li class=\"li\">Fixed: System log filters not applied accurately while pushing system log events to the Hermes topic.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.3 - November 2024</dt>\n <dd class=\"dd\">New: Option to store log events from each log source into a separate Kakfa topic in Hermes Messaging Service.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.6 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">New data consumption report that shows how much data has been copied to Hermes Messaging Service per each log source</li>\n <li class=\"li\">Option to store log events from each log source into a separate Kakfa topic in Hermes Messaging Service.</li>\n <li class=\"li\">Added description to sys_logger_configuration record</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.1 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">This is a minor release with a small number of user experience improvements including:<ul class=\"ul\" id=\"store-platcap-rn-log-export-service__ul_fhk_ptw_1bc\">\n <li class=\"li\">The organization of Log Export Service pages in the universal navigation dropdown has been improved</li>\n <li class=\"li\">The status details information in the Consumer page has been moved to its own page called Consumer Status</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added two new Guided Setup tools to the App to help cutomers complete the initial setup with step by step instructions and guidance.</li>\n <li class=\"li\">One Guided Setup tool is for the MID Server integration option and the other for the Kafka Consumer option.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - August 2023</dt>\n <dd class=\"dd\">New:<ul class=\"ul\" id=\"store-platcap-rn-log-export-service__ul_emd_y35_gyb\">\n <li class=\"li\">New functionality with Log Export Service v2</li>\n <li class=\"li\">Added support for leveraging dedicated MID Server to easily connect to ServiceNow cloud and then push log events to your own log analytics tool via standard REST protocol.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - May 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">Improvements for ServiceNow cloud internal reporting purposes.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.3 - January 2023</dt>\n <dd class=\"dd\">Fixed: Security fix</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">First version of this service; we plan to add more connectivity options and log sources in future versions.</li>\n <li class=\"li\">Supports the following connectivity options:<ul class=\"ul\" id=\"store-platcap-rn-log-export-service__ul_gmv_rqd_3vb\">\n <li class=\"li\">Kafka native</li>\n <li class=\"li\">Splunk Connect for Kafka</li>\n </ul></li>\n <li class=\"li\">Supports the following system and application log sources:<ul class=\"ul\" id=\"store-platcap-rn-log-export-service__ul_fz2_5qd_3vb\">\n <li class=\"li\">System Log Tables<ul class=\"ul\" id=\"store-platcap-rn-log-export-service__ul_kmy_xqd_3vb\">\n <li class=\"li\">syslog table</li>\n <li class=\"li\">syslog_transaction table</li>\n </ul></li>\n <li class=\"li\">Audit Table<ul class=\"ul\" id=\"store-platcap-rn-log-export-service__ul_mq2_drd_3vb\">\n <li class=\"li\">sys_audit table</li>\n </ul></li>\n <li class=\"li\">Node Log Files<ul class=\"ul\" id=\"store-platcap-rn-log-export-service__ul_ly5_qrd_3vb\">\n <li class=\"li\">localhost files (for all nodes)</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Supports filters to reduce log source export size.</li>\n <li class=\"li\">Provides report and analytics for log sources data size.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Log Export Services release notes
Version history for the Log Export Services on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.3.0 - August 2025
* New:
+ Enhanced Logs Exported reports with intuitive drill-down from month to week to day, source-level breakdown, and support for 395 days of data.
+ Enable multiple LES consumers to run in parallel across different topics without conflict or failure.
* Fixed:
+ Removed unnecessary informational logs being continuously generated by the MID Server LES consumer.
+ Fixed a bug where selecting an existing topic during consumer creation caused an error, and selecting a correct new topic did not create the expected record.
+ The system property sn\_logstoanalytics.debug is now disabled by default to prevent unnecessary debug logs in node logs.
+ Fixed an issue where updating existing syslog log source records to sys\_audit did not remove associated log source topic and logger configuration records.
#### Version 3.2.0 - May 2025
* New: Added the ability to set different filters for the syslog source and assign the log source configuration to different topics.
* Fixed: Resolved an issue where consumer context records were not deleted properly when cloning an instance with a MID server configuration.
#### Version 3.1.0 - February 2025
* New: The capability to create and name the topics, as well as assign various sys\_audit tables to each topic.
* Fixed: System log filters not applied accurately while pushing system log events to the Hermes topic.
#### Version 2.2.3 - November 2024
New: Option to store log events from each log source into a separate Kakfa topic in Hermes Messaging Service.
#### Version 3.0.6 - August 2024
* New:
+ New data consumption report that shows how much data has been copied to Hermes Messaging Service per each log source
+ Option to store log events from each log source into a separate Kakfa topic in Hermes Messaging Service.
+ Added description to sys\_logger\_configuration record
#### Version 2.2.1 - May 2024
* This is a minor release with a small number of user experience improvements including:
+ The organization of Log Export Service pages in the universal navigation dropdown has been improved
+ The status details information in the Consumer page has been moved to its own page called Consumer Status
#### Version 2.1.0 - November 2023
* New:
+ Added two new Guided Setup tools to the App to help cutomers complete the initial setup with step by step instructions and guidance.
+ One Guided Setup tool is for the MID Server integration option and the other for the Kafka Consumer option.
#### Version 2.0.1 - August 2023
New:
* New functionality with Log Export Service v2
* Added support for leveraging dedicated MID Server to easily connect to ServiceNow cloud and then push log events to your own log analytics tool via standard REST protocol.
#### Version 1.0.4 - May 2023
Improvements for ServiceNow cloud internal reporting purposes.
#### Version 1.0.3 - January 2023
Fixed: Security fix
#### Version 1.0.1 - November 2022
* First version of this service; we plan to add more connectivity options and log sources in future versions.
* Supports the following connectivity options:
+ Kafka native
+ Splunk Connect for Kafka
* Supports the following system and application log sources:
+ System Log Tables
- syslog table
- syslog\_transaction table
+ Audit Table
- sys\_audit table
+ Node Log Files
- localhost files (for all nodes)
* Supports filters to reduce log source export size.
* Provides report and analytics for log sources data size.
| ---
title: Log Export Services release notes
description: Version history for the Log Export Services on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Log Export Services release notes
Version history for the Log Export Services on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.3.0 - August 2025
* New:
+ Enhanced Logs Exported reports with intuitive drill-down from month to week to day, source-level breakdown, and support for 395 days of data.
+ Enable multiple LES consumers to run in parallel across different topics without conflict or failure.
* Fixed:
+ Removed unnecessary informational logs being continuously generated by the MID Server LES consumer.
+ Fixed a bug where selecting an existing topic during consumer creation caused an error, and selecting a correct new topic did not create the expected record.
+ The system property sn\_logstoanalytics.debug is now disabled by default to prevent unnecessary debug logs in node logs.
+ Fixed an issue where updating existing syslog log source records to sys\_audit did not remove associated log source topic and logger configuration records.
#### Version 3.2.0 - May 2025
* New: Added the ability to set different filters for the syslog source and assign the log source configuration to different topics.
* Fixed: Resolved an issue where consumer context records were not deleted properly when cloning an instance with a MID server configuration.
#### Version 3.1.0 - February 2025
* New: The capability to create and name the topics, as well as assign various sys\_audit tables to each topic.
* Fixed: System log filters not applied accurately while pushing system log events to the Hermes topic.
#### Version 2.2.3 - November 2024
New: Option to store log events from each log source into a separate Kakfa topic in Hermes Messaging Service.
#### Version 3.0.6 - August 2024
* New:
+ New data consumption report that shows how much data has been copied to Hermes Messaging Service per each log source
+ Option to store log events from each log source into a separate Kakfa topic in Hermes Messaging Service.
+ Added description to sys\_logger\_configuration record
#### Version 2.2.1 - May 2024
* This is a minor release with a small number of user experience improvements including:
+ The organization of Log Export Service pages in the universal navigation dropdown has been improved
+ The status details information in the Consumer page has been moved to its own page called Consumer Status
#### Version 2.1.0 - November 2023
* New:
+ Added two new Guided Setup tools to the App to help cutomers complete the initial setup with step by step instructions and guidance.
+ One Guided Setup tool is for the MID Server integration option and the other for the Kafka Consumer option.
#### Version 2.0.1 - August 2023
New:
* New functionality with Log Export Service v2
* Added support for leveraging dedicated MID Server to easily connect to ServiceNow cloud and then push log events to your own log analytics tool via standard REST protocol.
#### Version 1.0.4 - May 2023
Improvements for ServiceNow cloud internal reporting purposes.
#### Version 1.0.3 - January 2023
Fixed: Security fix
#### Version 1.0.1 - November 2022
* First version of this service; we plan to add more connectivity options and log sources in future versions.
* Supports the following connectivity options:
+ Kafka native
+ Splunk Connect for Kafka
* Supports the following system and application log sources:
+ System Log Tables
- syslog table
- syslog\_transaction table
+ Audit Table
- sys\_audit table
+ Node Log Files
- localhost files (for all nodes)
* Supports filters to reduce log source export size.
* Provides report and analytics for log sources data size.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-migration-controls-monitoring.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-migration-controls-monitoring.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-migration-controls-monitoring.html | Mitigation Controls Monitoring release notes | Version history for the Mitigation Controls Monitoring application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-migration-controls-monitoring.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-migration-controls-monitoring.html"><body id="store-platcap-rn-migration-controls-monitoring"><main role="main"><article role="article" class="dita" id="store-platcap-rn-migration-controls-monitoring" aria-labelledby="title_store-platcap-rn-migration-controls-monitoring">
<h1 class="title topictitle1" id="title_store-platcap-rn-migration-controls-monitoring">Mitigation Controls Monitoring release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Mitigation Controls Monitoring application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-migration-controls-monitoring__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d142804e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.0.3 - August 2025</dt>
<dd class="dd">Changed: The labels on the form view for the mitigation control details record associated with vulnerable item records (VITs) have been improved for more clarity. These updates make the interface more user-friendly by
expanding abbreviations on the form view, such as changing "EDR" to "Endpoint Protection."</dd>
<dt class="dt dlterm">Version 4.0.2 - May 2025</dt>
<dd class="dd" id="store-platcap-rn-migration-controls-monitoring__latest-store-platcap-rn-migration-controls-monitoring"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Enhanced handling of VM Server relationships via the CI Relationship [cmdb_rel_ci] table, enabling accurate population of mitigation details for related CIs.</li>
<li class="li">Implemented daily refresh of mitigation details in the Asset Insight [sn_vul_cmn_asset_insight] table to ensure current and accurate mapping of mitigation controls for vulnerable items (VITs).</li>
<li class="li">Mitigation controls are now more closely aligned with risk scores generated by your configured risk calculators.</li>
</ul></li>
<li class="li">New: Added support for Amazon Web Services (AWS) Web Application Firewall (WAF) detections to retrieve mitigation details for AWS infrastructure.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.1 - April 2025</dt>
<dd class="dd"><p class="p">Fixed:</p>
<ul class="ul">
<li class="li">F5 Big-IP integrations timing out with the MID Server.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.0 - February 2025</dt>
<dd class="dd">Mitigation controls monitoring automatically identifies how security tools such as endpoint protection (EDR) and web application firewall (WAF) are configured in your
environment and what MITRE techniques are mitigated as a result. These mitigations are mapped to vulnerabilities so that your vulnerability managers can automatically reduce risk scores for vulnerable items based on available
mitigation controls.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Mitigation Controls Monitoring release notes
Version history for the Mitigation Controls Monitoring application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.3 - August 2025
Changed: The labels on the form view for the mitigation control details record associated with vulnerable item records (VITs) have been improved for more clarity. These updates make the interface more user-friendly by
expanding abbreviations on the form view, such as changing "EDR" to "Endpoint Protection."
#### Version 4.0.2 - May 2025
* Fixed:
+ Enhanced handling of VM Server relationships via the CI Relationship [cmdb\_rel\_ci] table, enabling accurate population of mitigation details for related CIs.
+ Implemented daily refresh of mitigation details in the Asset Insight [sn\_vul\_cmn\_asset\_insight] table to ensure current and accurate mapping of mitigation controls for vulnerable items (VITs).
+ Mitigation controls are now more closely aligned with risk scores generated by your configured risk calculators.
* New: Added support for Amazon Web Services (AWS) Web Application Firewall (WAF) detections to retrieve mitigation details for AWS infrastructure.
#### Version 3.0.1 - April 2025
Fixed:
* F5 Big-IP integrations timing out with the MID Server.
#### Version 3.0.0 - February 2025
Mitigation controls monitoring automatically identifies how security tools such as endpoint protection (EDR) and web application firewall (WAF) are configured in your
environment and what MITRE techniques are mitigated as a result. These mitigations are mapped to vulnerabilities so that your vulnerability managers can automatically reduce risk scores for vulnerable items based on available
mitigation controls.
| ---
title: Mitigation Controls Monitoring release notes
description: Version history for the Mitigation Controls Monitoring application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Mitigation Controls Monitoring release notes
Version history for the Mitigation Controls Monitoring application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.3 - August 2025
Changed: The labels on the form view for the mitigation control details record associated with vulnerable item records (VITs) have been improved for more clarity. These updates make the interface more user-friendly by
expanding abbreviations on the form view, such as changing "EDR" to "Endpoint Protection."
#### Version 4.0.2 - May 2025
* Fixed:
+ Enhanced handling of VM Server relationships via the CI Relationship [cmdb\_rel\_ci] table, enabling accurate population of mitigation details for related CIs.
+ Implemented daily refresh of mitigation details in the Asset Insight [sn\_vul\_cmn\_asset\_insight] table to ensure current and accurate mapping of mitigation controls for vulnerable items (VITs).
+ Mitigation controls are now more closely aligned with risk scores generated by your configured risk calculators.
* New: Added support for Amazon Web Services (AWS) Web Application Firewall (WAF) detections to retrieve mitigation details for AWS infrastructure.
#### Version 3.0.1 - April 2025
Fixed:
* F5 Big-IP integrations timing out with the MID Server.
#### Version 3.0.0 - February 2025
Mitigation controls monitoring automatically identifies how security tools such as endpoint protection (EDR) and web application firewall (WAF) are configured in your
environment and what MITRE techniques are mitigated as a result. These mitigations are mapped to vulnerabilities so that your vulnerability managers can automatically reduce risk scores for vulnerable items based on available
mitigation controls.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ms-teams-activities-pad.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ms-teams-activities-pad.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-ms-teams-activities-pad.html | MS Teams Activities for PAD release notes | Version history for the MS Teams Activities for PAD application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ms-teams-activities-pad.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ms-teams-activities-pad.html"><body id="store-platcap-rn-ms-teams-activities-pad"><main role="main"><article role="article" class="dita" id="store-platcap-rn-ms-teams-activities-pad" aria-labelledby="title_store-platcap-rn-ms-teams-activities-pad">
<h1 class="title topictitle1" id="title_store-platcap-rn-ms-teams-activities-pad">MS Teams Activities for PAD release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the MS Teams Activities for PAD application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-ms-teams-activities-pad__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d326761e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.3 - January 2023</dt>
<dd class="dd" id="store-platcap-rn-ms-teams-activities-pad__latest-store-platcap-rn-ms-teams-activities-PAD">Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.</dd>
<dt class="dt dlterm">Version 1.0.2 - December 2022</dt>
<dd class="dd">Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.</dd>
<dt class="dt dlterm">Version 1.0.1 - August 2022</dt>
<dd class="dd">Send messages via Microsoft Teams with this out-of-the-box Process Automation Designer (PAD) content that leverages the Microsoft Teams spoke.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ms-teams-activities-pad.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ms-teams-activities-pad.html\"><body id=\"store-platcap-rn-ms-teams-activities-pad\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-ms-teams-activities-pad\" aria-labelledby=\"title_store-platcap-rn-ms-teams-activities-pad\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-ms-teams-activities-pad\">MS Teams Activities for PAD release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the MS Teams Activities for PAD application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-ms-teams-activities-pad__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d326761e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.3 - January 2023</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-ms-teams-activities-pad__latest-store-platcap-rn-ms-teams-activities-PAD\">Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - December 2022</dt>\n <dd class=\"dd\">Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - August 2022</dt>\n <dd class=\"dd\">Send messages via Microsoft Teams with this out-of-the-box Process Automation Designer (PAD) content that leverages the Microsoft Teams spoke.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # MS Teams Activities for PAD release notes
Version history for the MS Teams Activities for PAD application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - January 2023
Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.
#### Version 1.0.2 - December 2022
Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.
#### Version 1.0.1 - August 2022
Send messages via Microsoft Teams with this out-of-the-box Process Automation Designer (PAD) content that leverages the Microsoft Teams spoke.
| ---
title: MS Teams Activities for PAD release notes
description: Version history for the MS Teams Activities for PAD application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# MS Teams Activities for PAD release notes
Version history for the MS Teams Activities for PAD application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - January 2023
Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.
#### Version 1.0.2 - December 2022
Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.
#### Version 1.0.1 - August 2022
Send messages via Microsoft Teams with this out-of-the-box Process Automation Designer (PAD) content that leverages the Microsoft Teams spoke.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-na-creator.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-na-creator.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-na-creator.html | Now Assist for Creator release notes | Version history for the Now Assist for Creator application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-na-creator.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-na-creator.html"><body id="store-platcap-rn-na-creator"><main role="main"><article role="article" class="dita" id="store-platcap-rn-na-creator" aria-labelledby="title_store-platcap-rn-na-creator">
<h1 class="title topictitle1" id="title_store-platcap-rn-na-creator"><span class="ph">Now Assist for Creator</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist for Creator</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-na-creator__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d104165e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 28.0.1 - August 2025 (Zurich)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Application generation <ul class="ul">
<li class="li">Create a workspace when creating an application in Now Assist for app generation. Enhance an existing application by adding a workspace.</li>
<li class="li">Create a flow when creating an application in Now Assist for app generation. Enhance an existing application by adding a flow.</li>
<li class="li">Support app generation with the Now LLM Service, which gives you the flexibility to choose between the Now LLM Service or OpenAI GPT-4o. Ensure compliance with any regional restrictions and help APAC users who may
face limitations with US-based models, such as GPT-4.0.</li>
</ul>
</li>
<li class="li">App summarization <ul class="ul">
<li class="li">Time out app summary generation after 2 minutes.</li>
</ul>
</li>
<li class="li">Code generation <ul class="ul">
<li class="li">Support code explain and code summarize with the Now LLM Service. Ensure compliance with any regional restrictions and help APAC users who may face limitations with US-based models.</li>
</ul>
</li>
<li class="li">Flow generation <ul class="ul">
<li class="li">Call flow generation from a script using a flow generation API.</li>
<li class="li">Use flow generation with images to create flows from images.</li>
</ul>
</li>
<li class="li">Flow summarization <ul class="ul">
<li class="li">Summarize what a flow or subflow does by using generative AI.</li>
</ul>
</li>
<li class="li">Mobile Component Generation <ul class="ul">
<li class="li">Convert an existing web component to a native mobile component.</li>
<li class="li">Use Now Assist to create a new mobile card for use on a record screen. Have Now Assist automatically choose the optimal card template and map the most relevant table fields from the selected web form view.</li>
</ul>
</li>
<li class="li">Playbook Generation <ul class="ul">
<li class="li">Replace placeholder activities with custom activities, flows, sub-flows or actions.</li>
</ul>
</li>
<li class="li">Test Generation <ul class="ul">
<li class="li">Generate tests in out-of-box application scopes in addition to the global scope.</li>
</ul>
</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Flow Generation <ul class="ul">
<li class="li">Enhance how components display in the preview and diagramming views.</li>
</ul>
</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Code Generation <ul class="ul">
<li class="li">Fix minor bugs.</li>
</ul>
</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 27.3.0 - August 2025 (Yokohama)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New
<ul class="ul">
<li class="li">Catalog item generation
<ul class="ul">
<li class="li">Support creation of Numeric scale, Masked, URL, and Lookup multiple choice variable types with Now assist: Users can generate variable types like Numeric Scale, Masked, URL, and Lookup Multiple Choice using natural language with Now Assist.</li>
<li class="li">Support creation of simple reference qualifiers with Now assist: Users can create simple reference qualifiers by describing filter conditions in natural language with Now Assist.</li>
<li class="li">Configure availability section, additional question details, choice config using Now assist.</li>
<li class="li">Support Catalog generation skill on Google Gemini and Anthropic Claude.</li>
<li class="li">Support Catalog refine skill on OpenAI, Google Gemini and Anthropic Claude.</li>
</ul>
</li>
<li class="li">Code generation
<ul class="ul">
<li class="li">Code autocomplete feature of the Now Assist for Code is available in the ServiceNow IDE.</li>
<li class="li">Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist for Code skills in addition to Now LLM Service and Azure OpenAI.</li>
</ul>
</li>
<li class="li">Flow generation
<ul class="ul">
<li class="li">Support available for 3rd party models during flow generation.</li>
</ul>
</li>
<li class="li">Flow summarization
<ul class="ul">
<li class="li">Support available for 3rd party models during flow summarization.</li>
</ul>
</li>
<li class="li">Mobile card generation
<ul class="ul">
<li class="li">Support available for 3rd party models (Google Gemini and Anthropic Claude) during mobile card generation.</li>
</ul>
</li>
<li class="li">Playbook generation
<ul class="ul">
<li class="li">Support available for 3rd party models (Google Gemini and Anthropic Claude) during playbook generation.</li>
</ul>
</li>
<li class="li">Test generation
<ul class="ul">
<li class="li">Model choice support for Azure Open AI, Amazon Bedrock (Claude), Google Gemini, and NOW LLM. Specifically, with NOW LLM, regulated market customers can make use of Test Generation</li>
</ul>
</li>
</ul>
</li>
<li class="li">Fixed
<ul class="ul">
<li class="li">Test generation
<ul class="ul">
<li class="li">Fixed irrelevant error "Check Dependencies before proceeding. See logs for more details" when Create with "Now Assist button" is clicked on the ATF Tests page.</li>
</ul>
</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 26.4.0 - June 2025 (Xanadu)</dt>
<dd class="dd" id="store-platcap-rn-na-creator__latest-store-platcap-rn-na-creator">
<ul class="ul" id="store-platcap-rn-na-creator__ul_ewr_qhn_nfc">
<li class="li">New:<ul class="ul" id="store-platcap-rn-na-creator__ul_pfp_vhn_nfc">
<li class="li">Analytics generation:</li>
<li class="li">Improve response for time period/duration related questions</li>
<li class="li">Catalog item generation:<ul class="ul" id="store-platcap-rn-na-creator__ul_o4l_vhn_nfc">
<li class="li">Describe your item, and it's generated instantly.</li>
<li class="li">Provide specific details, and the AI tailors catalog items to your needs.</li>
<li class="li">The generated catalog item is customizable, ensuring that every item fits your specifications.</li>
<li class="li">Get descriptions and question labels automatically.</li>
<li class="li">The AI crafts compelling narratives, enhancing your catalog's professionalism.</li>
<li class="li">Block users from creating catalog items for illegal and dangerous items/services.</li>
<li class="li">Modify AI-generated values for certain fields using the Generate, Elaborate, or Shorten actions on individual fields.</li>
</ul></li>
<li class="li">Code generation:<ul class="ul" id="store-platcap-rn-na-creator__ul_ekb_vhn_nfc">
<li class="li">Support code explain and code summarize with the Now LLM Service.</li>
<li class="li">Ensure compliance with any regional restrictions and help APAC users who may face limitations with US-based models.</li>
</ul></li>
<li class="li">Mobile card generation:<ul class="ul" id="store-platcap-rn-na-creator__ul_ohx_5hn_nfc">
<li class="li">Convert an existing web component to a native mobile component.</li>
<li class="li">Use Now Assist to create a new mobile card for use on a record screen.</li>
<li class="li">Have Now Assist automatically choose the optimal card template and map the most relevant table fields from the selected web form view.</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-na-creator__ul_dtp_5hn_nfc">
<li class="li">Catalog item generation:<ul class="ul" id="store-platcap-rn-na-creator__ul_vss_5hn_nfc">
<li class="li">Support the Llama 70B LLM.</li>
</ul></li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-na-creator__ul_cnk_5hn_nfc">
<li class="li">Code generation:<ul class="ul" id="store-platcap-rn-na-creator__ul_ifm_5hn_nfc">
<li class="li">Fix minor bugs.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.2.1 - May 2025 (Yokohama)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added the flow generation with images skill.</li>
<li class="li">Added the flow summarization skill.</li>
<li class="li">Updated the application generation skill to allow adding columns to existing tables.</li>
<li class="li">Updated the application generation skill to allow adding flows when creating an application.</li>
<li class="li">Updated the application generation skill to allow adding workspaces when creating an application.</li>
<li class="li">Updated the application generation skill to support using the Now LLM Service when creating an application.</li>
<li class="li">Updated the playbook generation skill to support Retrieval Augmented Generation (RAG).</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.1.0 - February 2025 (Yokohama)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Application Generation <ul class="ul">
<li class="li">Create applications in ServiceNow Studio using Now Assist with the guided app creator roleIn addition to users with the admin role, users with the guided app creator role can create application with Now Assist for
app generation.</li>
<li class="li">Edit applications without having to change the scope manuallyWhen editing applications, Now Assist for app generation now changes the scope you are working in to the scope of the application automatically.</li>
</ul>
</li>
<li class="li">App Summarization <ul class="ul">
<li class="li">New in this release.</li>
</ul>
</li>
<li class="li">Catalog Item Generation <ul class="ul">
<li class="li">Dynamic behavior supportUsers can now specify conditions in the utterance [in supported regions] based on which the UI policies will be generated and attached to the question.</li>
<li class="li">Try an exampleView example utterances to see the feature in action.</li>
</ul>
</li>
<li class="li">Flow Recommendations <ul class="ul">
<li class="li">Display recommendations for placeholders.</li>
</ul>
</li>
<li class="li">Test Generation <ul class="ul">
<li class="li">New in this release.</li>
</ul>
</li>
<li class="li">Work Notes Analysis <ul class="ul">
<li class="li">New in this release.</li>
</ul>
</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Analytics Generation <ul class="ul">
<li class="li">Analytics Generation now uses a Text to Query Service instead of Natural Language Query (NLQ), allowing more loosely phrased queries.</li>
<li class="li">Only table data from the Task table hierarchy is supported.</li>
</ul>
</li>
<li class="li">
<ul class="ul" id="store-platcap-rn-na-creator__ul_e4s_mbf_d2c">
<li class="li">Application Generation <ul class="ul" id="store-platcap-rn-na-creator__ul_f4s_mbf_d2c">
<li class="li">Find files faster when previewing an application in Now Assist for app generationFilter the app files list and narrow the search based on file type when previewing an application created with Now Assist for app
generation.</li>
<li class="li">Enhanced visibility of apps created by Now Assist for app generationOn the ServiceNow Studio home page, apps generated by AI display the AI indicator.</li>
<li class="li">More easily identify changes when previewing and updating applicationsWhen previewing an application, any requested changes made by Now Assist for app gen are noted on the progress bar as the preview pane
loads.</li>
</ul>
</li>
<li class="li">Flow Generation <ul class="ul" id="store-platcap-rn-na-creator__ul_g4s_mbf_d2c">
<li class="li">Updated the UI.</li>
</ul>
</li>
</ul>
</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-na-creator__ul_syx_mbf_d2c">
<li class="li">Flow Generation <ul class="ul" id="store-platcap-rn-na-creator__ul_tyx_mbf_d2c">
<li class="li">Fixed bugs.</li>
</ul>
</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.2.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Analytics Generation
<ul class="ul">
<li class="li">Support of new chart types (dial, gauge, area,column, scatter, donut, semi-donut)</li>
<li class="li">Add to any dashboard (enabling user to addgenerated visualization to any dashboard forwhich the edit right is in place)</li>
<li class="li">Follow-up data vis refinement (enabling user tomodify generated data visualization by changingchart type and/or conditions (group by, trend,aggregation))</li>
</ul>
</li>
<li class="li">Application Generation
<ul class="ul">
<li class="li">Use Now Assist for App Generation in ServiceNow Studio, which offers an advanced application development environment.</li>
<li class="li">Visually preview an application in a new tab before generating to review for accuracy and reduce the amount of corrective work.</li>
<li class="li">Augment existing applications with new application objects, such as tables, roles, ACLs, and record producers.</li>
<li class="li">Create new tables for an application created with app generation by extending existing tables, such as the task table.</li>
<li class="li">Non-admin users with the delegated developer role can edit applications.</li>
<li class="li">App generation can only be used when launching the Now Assist panel from within Service Now Studio.</li>
</ul>
</li>
<li class="li">Catalog Item Generation
<ul class="ul">
<li class="li">Integration with Now Assist Guardian: Now Assist Guardian blocks the creation of catalog items related to illegal or dangerous services, ensuring compliance and safety.</li>
<li class="li">AI-Powered Field Modifications: Users can now modify field values using AI-powered Generate, Elaborate, or Shorten actions,offering greater customization and flexibility.</li>
</ul>
</li>
<li class="li">Code Generation
<ul class="ul">
<li class="li">Added Code Editing functionality, callable by highlighting the lines of code that you want to modify and then triggering the Now Assist for Code prompt hotkey or right-click menu option.</li>
<li class="li">Code Editing supports improving/optimizing your existing codefor the following use cases mediated by the specificity of your prompt: adding descriptive comments to your code, validation, error handling, variable naming, queries to the database for script performance, logging for debugging, rewriting to use specific Glide APIs.</li>
<li class="li">Provide Feedback on suggestions to help improve Now Assist for Code. You can now provide detailed feedback on suggestions you receive to help our teams build a better Now Assist capability.</li>
<li class="li">Removed preproduction version of Autocomplete. We're working on an improved Autocomplete capability and we've removed access to our early preproduction experience to prevent unintended consequences while we work to improve and polish our next release.</li>
<li class="li">Improved user experience and bug fixes. Now Assist's prompt modal now pops up in a better location above your code, and not over your code.</li>
</ul>
</li>
<li class="li">Flow Generation
<ul class="ul">
<li class="li">Generate data pill values during flow generation: Generate appropriate data pill values for supported flow triggers and action inputs.</li>
<li class="li">Reference specific tables with hash tags during flow generation: Enter a hash tag character in the flow directions to refer to a specific table by name. Use auto-complete to select a table name from the options that
match your partial entry.</li>
<li class="li">Flow generation configures action and flow logic inputs: Use the Now Assist for Creator flow generation skill to create and configure a flow from text directions. Flow generation uses data pills to set input values for actions and flow logic.</li>
</ul>
</li>
<li class="li">Playbook Generation
<ul class="ul">
<li class="li">Generate a playbook from an image: Generate a playbook with out-of-the-box activities from text, an image, or both.</li>
</ul>
</li>
<li class="li">Spoke Generation
<ul class="ul">
<li class="li">Now Assist Integration: Generate actions for custom spokes by pasting API documentation directly into the Spoke Generator UI.</li>
<li class="li">Preview Mode: Review and verify generated actions before publishing.</li>
<li class="li">Quick Publishing: Finalize and deploy custom spokes for immediate use.</li>
</ul>
</li>
<li class="li">UI Generation <ul class="ul">
<li class="li">Within the UI Builder (UIB), simply describe your desired experience through natural language and Experience generation will create a fully-functional experience that can then be further refined if need be.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.1.1 - August 2024 (Xanadu)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added Analytics Generation</li>
<li class="li">Code Generation -Generate code from text using the Code with Now Assist dialog box. Tell Now Assist what code to generate by opening the Code with Now Assist dialog box from a script editor and describing what you want
the script to do.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Application Generation - The App Engine Studio App Inventory page now clearly distinguishes apps created with Now Assist in the following ways: <ul class="ul">
<li class="li">A transition animation from the Now Assist Panel into AES eases navigation after the application has been generated.</li>
<li class="li">A banner prompts users to review the generated items on landing in AES.</li>
<li class="li">Metadata records are tagged with labels and other UI highlights to indicate they were generated by AI.</li>
<li class="li">Metadata records have a Review button to identify records that need to be reviewed.</li>
<li class="li">App submission changes help inform users that they should be reviewing prior to deployment.</li>
</ul>
</li>
<li class="li">Catalog Generation - LLM Model Updates: Improved the LLM model to enhance the quality and accuracy of generated output, providing a better user experience.</li>
<li class="li">Code Generation - Code completion is off by default. Turn on generating scripts from code in script editors with the sn_now_assist_code.enable_promptless_experiencesystem property.</li>
<li class="li">Flow Generation - Adding annotation to the generated flow.</li>
<li class="li">Playbook Generation: <ul class="ul">
<li class="li">Get recommendations on which activities to replace placeholder activities with.</li>
<li class="li">Preview and modify your text directions before generating your playbook outline with Now Assist.</li>
</ul>
</li>
</ul></li>
<li class="li">Fixed: Code Generation - Problem fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 25.1.0 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added support for application generation.</li>
<li class="li">Added support for catalog item generation.</li>
<li class="li">Added support for flow generation with preview and rebuild.</li>
<li class="li">Added support for playbook generation.</li>
</ul></li>
<li class="li">Fixed: Improved training of Large Language Model (LLM).</li>
</ul></dd>
<dt class="dt dlterm">Version 25.0.1 - March 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Flow Generation - Fixed <ul class="ul">
<li class="li">Improved training of large language model (LLM).</li>
<li class="li">Improved flow generation performance.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.1 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New for Flow generation: <ul class="ul">
<li class="li">Added field to flow properties to store prompt</li>
<li class="li">Added tool tips for each field</li>
<li class="li">Added Try an example option that inserts a working prompt into the create flow with Now Assist page</li>
</ul></li>
<li class="li">Changed for Flow generation:<ul class="ul" id="store-platcap-rn-na-creator__ul_sqv_t4m_n1c">
<li class="li">Improved error messages</li>
<li class="li">Improved LLM parsing of requests</li>
<li class="li">Improved LLM training data to support more actions</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Flow generation - Added Try an example option that inserts a working prompt into the create flow with Now Assist page</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Flow generation - Improved LLM training data to support more actions</li>
<li class="li">Flow generation - Improved LLM parsing of requests</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.0.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Added Text-to-Flow feature</li>
<li class="li">Addresses numerous issues</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - September 2023</dt>
<dd class="dd"><p class="p"><span class="ph">Now Assist for Creator</span> includes the <span class="ph">Now Assist for Code</span> and Now Assist Recommendations for Flow Designer applications. <span class="ph">Now Assist for Code</span> is a platform change that allows developers to write scripts quickly with AI-generated code suggestions based on developer prompts. Now Assist Recommendations improves the flow authoring
experience with AI-generated content by providing flow authors with a list of recommendations for the next step of their flow.</p>
<div class="p"><ul class="ul">
<li class="li">New<ul class="ul">
<li class="li">Assign the now.assist.creator role to use generative AI skills for creators.</li>
<li class="li">Enable automatic code suggestions to get AI-generated code suggestions in script editors without manually triggering Now Assist for Code to generate them.</li>
<li class="li">Control when to track and indicate that code is AI-generated.</li>
<li class="li">Add Now Assist Recommendations functionality to display a list of recommendations for the next step of a flow.</li>
</ul></li>
</ul></div></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-na-creator.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-na-creator.html\"><body id=\"store-platcap-rn-na-creator\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-na-creator\" aria-labelledby=\"title_store-platcap-rn-na-creator\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-na-creator\"><span class=\"ph\">Now Assist for Creator</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist for Creator</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-na-creator__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d104165e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 28.0.1 - August 2025 (Zurich)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Application generation <ul class=\"ul\">\n <li class=\"li\">Create a workspace when creating an application in Now Assist for app generation. Enhance an existing application by adding a workspace.</li>\n <li class=\"li\">Create a flow when creating an application in Now Assist for app generation. Enhance an existing application by adding a flow.</li>\n <li class=\"li\">Support app generation with the Now LLM Service, which gives you the flexibility to choose between the Now LLM Service or OpenAI GPT-4o. Ensure compliance with any regional restrictions and help APAC users who may\n face limitations with US-based models, such as GPT-4.0.</li>\n </ul>\n </li>\n <li class=\"li\">App summarization <ul class=\"ul\">\n <li class=\"li\">Time out app summary generation after 2 minutes.</li>\n </ul>\n </li>\n <li class=\"li\">Code generation <ul class=\"ul\">\n <li class=\"li\">Support code explain and code summarize with the Now LLM Service. Ensure compliance with any regional restrictions and help APAC users who may face limitations with US-based models.</li>\n </ul>\n </li>\n <li class=\"li\">Flow generation <ul class=\"ul\">\n <li class=\"li\">Call flow generation from a script using a flow generation API.</li>\n <li class=\"li\">Use flow generation with images to create flows from images.</li>\n </ul>\n </li>\n <li class=\"li\">Flow summarization <ul class=\"ul\">\n <li class=\"li\">Summarize what a flow or subflow does by using generative AI.</li>\n </ul>\n </li>\n <li class=\"li\">Mobile Component Generation <ul class=\"ul\">\n <li class=\"li\">Convert an existing web component to a native mobile component.</li>\n <li class=\"li\">Use Now Assist to create a new mobile card for use on a record screen. Have Now Assist automatically choose the optimal card template and map the most relevant table fields from the selected web form view.</li>\n </ul>\n </li>\n <li class=\"li\">Playbook Generation <ul class=\"ul\">\n <li class=\"li\">Replace placeholder activities with custom activities, flows, sub-flows or actions.</li>\n </ul>\n </li>\n <li class=\"li\">Test Generation <ul class=\"ul\">\n <li class=\"li\">Generate tests in out-of-box application scopes in addition to the global scope.</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Flow Generation <ul class=\"ul\">\n <li class=\"li\">Enhance how components display in the preview and diagramming views.</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Code Generation <ul class=\"ul\">\n <li class=\"li\">Fix minor bugs.</li>\n </ul>\n </li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.3.0 - August 2025 (Yokohama)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New\n <ul class=\"ul\">\n <li class=\"li\">Catalog item generation\n <ul class=\"ul\">\n <li class=\"li\">Support creation of Numeric scale, Masked, URL, and Lookup multiple choice variable types with Now assist: Users can generate variable types like Numeric Scale, Masked, URL, and Lookup Multiple Choice using natural language with Now Assist.</li>\n <li class=\"li\">Support creation of simple reference qualifiers with Now assist: Users can create simple reference qualifiers by describing filter conditions in natural language with Now Assist.</li>\n <li class=\"li\">Configure availability section, additional question details, choice config using Now assist.</li>\n <li class=\"li\">Support Catalog generation skill on Google Gemini and Anthropic Claude.</li>\n <li class=\"li\">Support Catalog refine skill on OpenAI, Google Gemini and Anthropic Claude.</li>\n </ul>\n </li>\n <li class=\"li\">Code generation\n <ul class=\"ul\">\n <li class=\"li\">Code autocomplete feature of the Now Assist for Code is available in the ServiceNow IDE.</li>\n <li class=\"li\">Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist for Code skills in addition to Now LLM Service and Azure OpenAI.</li>\n </ul>\n </li>\n <li class=\"li\">Flow generation\n <ul class=\"ul\">\n <li class=\"li\">Support available for 3rd party models during flow generation.</li>\n </ul>\n </li>\n <li class=\"li\">Flow summarization\n <ul class=\"ul\">\n <li class=\"li\">Support available for 3rd party models during flow summarization.</li>\n </ul>\n </li>\n <li class=\"li\">Mobile card generation\n <ul class=\"ul\">\n <li class=\"li\">Support available for 3rd party models (Google Gemini and Anthropic Claude) during mobile card generation.</li>\n </ul>\n </li>\n <li class=\"li\">Playbook generation\n <ul class=\"ul\">\n <li class=\"li\">Support available for 3rd party models (Google Gemini and Anthropic Claude) during playbook generation.</li>\n </ul>\n </li>\n <li class=\"li\">Test generation\n <ul class=\"ul\">\n <li class=\"li\">Model choice support for Azure Open AI, Amazon Bedrock (Claude), Google Gemini, and NOW LLM. Specifically, with NOW LLM, regulated market customers can make use of Test Generation</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Fixed\n <ul class=\"ul\">\n <li class=\"li\">Test generation\n <ul class=\"ul\">\n <li class=\"li\">Fixed irrelevant error "Check Dependencies before proceeding. See logs for more details" when Create with "Now Assist button" is clicked on the ATF Tests page.</li>\n </ul>\n </li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.4.0 - June 2025 (Xanadu)</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-na-creator__latest-store-platcap-rn-na-creator\">\n <ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_ewr_qhn_nfc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_pfp_vhn_nfc\">\n <li class=\"li\">Analytics generation:</li>\n <li class=\"li\">Improve response for time period/duration related questions</li>\n <li class=\"li\">Catalog item generation:<ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_o4l_vhn_nfc\">\n <li class=\"li\">Describe your item, and it's generated instantly.</li>\n <li class=\"li\">Provide specific details, and the AI tailors catalog items to your needs.</li>\n <li class=\"li\">The generated catalog item is customizable, ensuring that every item fits your specifications.</li>\n <li class=\"li\">Get descriptions and question labels automatically.</li>\n <li class=\"li\">The AI crafts compelling narratives, enhancing your catalog's professionalism.</li>\n <li class=\"li\">Block users from creating catalog items for illegal and dangerous items/services.</li>\n <li class=\"li\">Modify AI-generated values for certain fields using the Generate, Elaborate, or Shorten actions on individual fields.</li>\n </ul></li>\n <li class=\"li\">Code generation:<ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_ekb_vhn_nfc\">\n <li class=\"li\">Support code explain and code summarize with the Now LLM Service.</li>\n <li class=\"li\">Ensure compliance with any regional restrictions and help APAC users who may face limitations with US-based models.</li>\n </ul></li>\n <li class=\"li\">Mobile card generation:<ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_ohx_5hn_nfc\">\n <li class=\"li\">Convert an existing web component to a native mobile component.</li>\n <li class=\"li\">Use Now Assist to create a new mobile card for use on a record screen.</li>\n <li class=\"li\">Have Now Assist automatically choose the optimal card template and map the most relevant table fields from the selected web form view.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_dtp_5hn_nfc\">\n <li class=\"li\">Catalog item generation:<ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_vss_5hn_nfc\">\n <li class=\"li\">Support the Llama 70B LLM.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_cnk_5hn_nfc\">\n <li class=\"li\">Code generation:<ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_ifm_5hn_nfc\">\n <li class=\"li\">Fix minor bugs.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.2.1 - May 2025 (Yokohama)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added the flow generation with images skill.</li>\n <li class=\"li\">Added the flow summarization skill.</li>\n <li class=\"li\">Updated the application generation skill to allow adding columns to existing tables.</li>\n <li class=\"li\">Updated the application generation skill to allow adding flows when creating an application.</li>\n <li class=\"li\">Updated the application generation skill to allow adding workspaces when creating an application.</li>\n <li class=\"li\">Updated the application generation skill to support using the Now LLM Service when creating an application.</li>\n <li class=\"li\">Updated the playbook generation skill to support Retrieval Augmented Generation (RAG).</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.0 - February 2025 (Yokohama)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Application Generation <ul class=\"ul\">\n <li class=\"li\">Create applications in ServiceNow Studio using Now Assist with the guided app creator roleIn addition to users with the admin role, users with the guided app creator role can create application with Now Assist for\n app generation.</li>\n <li class=\"li\">Edit applications without having to change the scope manuallyWhen editing applications, Now Assist for app generation now changes the scope you are working in to the scope of the application automatically.</li>\n </ul>\n </li>\n <li class=\"li\">App Summarization <ul class=\"ul\">\n <li class=\"li\">New in this release.</li>\n </ul>\n </li>\n <li class=\"li\">Catalog Item Generation <ul class=\"ul\">\n <li class=\"li\">Dynamic behavior supportUsers can now specify conditions in the utterance [in supported regions] based on which the UI policies will be generated and attached to the question.</li>\n <li class=\"li\">Try an exampleView example utterances to see the feature in action.</li>\n </ul>\n </li>\n <li class=\"li\">Flow Recommendations <ul class=\"ul\">\n <li class=\"li\">Display recommendations for placeholders.</li>\n </ul>\n </li>\n <li class=\"li\">Test Generation <ul class=\"ul\">\n <li class=\"li\">New in this release.</li>\n </ul>\n </li>\n <li class=\"li\">Work Notes Analysis <ul class=\"ul\">\n <li class=\"li\">New in this release.</li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Analytics Generation <ul class=\"ul\">\n <li class=\"li\">Analytics Generation now uses a Text to Query Service instead of Natural Language Query (NLQ), allowing more loosely phrased queries.</li>\n <li class=\"li\">Only table data from the Task table hierarchy is supported.</li>\n </ul>\n </li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_e4s_mbf_d2c\">\n <li class=\"li\">Application Generation <ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_f4s_mbf_d2c\">\n <li class=\"li\">Find files faster when previewing an application in Now Assist for app generationFilter the app files list and narrow the search based on file type when previewing an application created with Now Assist for app\n generation.</li>\n <li class=\"li\">Enhanced visibility of apps created by Now Assist for app generationOn the ServiceNow Studio home page, apps generated by AI display the AI indicator.</li>\n <li class=\"li\">More easily identify changes when previewing and updating applicationsWhen previewing an application, any requested changes made by Now Assist for app gen are noted on the progress bar as the preview pane\n loads.</li>\n </ul>\n </li>\n <li class=\"li\">Flow Generation <ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_g4s_mbf_d2c\">\n <li class=\"li\">Updated the UI.</li>\n </ul>\n </li>\n </ul>\n </li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_syx_mbf_d2c\">\n <li class=\"li\">Flow Generation <ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_tyx_mbf_d2c\">\n <li class=\"li\">Fixed bugs.</li>\n </ul>\n </li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Analytics Generation\n <ul class=\"ul\">\n <li class=\"li\">Support of new chart types (dial, gauge, area,column, scatter, donut, semi-donut)</li>\n <li class=\"li\">Add to any dashboard (enabling user to addgenerated visualization to any dashboard forwhich the edit right is in place)</li>\n <li class=\"li\">Follow-up data vis refinement (enabling user tomodify generated data visualization by changingchart type and/or conditions (group by, trend,aggregation))</li>\n </ul>\n </li>\n <li class=\"li\">Application Generation\n <ul class=\"ul\">\n <li class=\"li\">Use Now Assist for App Generation in ServiceNow Studio, which offers an advanced application development environment.</li>\n <li class=\"li\">Visually preview an application in a new tab before generating to review for accuracy and reduce the amount of corrective work.</li>\n <li class=\"li\">Augment existing applications with new application objects, such as tables, roles, ACLs, and record producers.</li>\n <li class=\"li\">Create new tables for an application created with app generation by extending existing tables, such as the task table.</li>\n <li class=\"li\">Non-admin users with the delegated developer role can edit applications.</li>\n <li class=\"li\">App generation can only be used when launching the Now Assist panel from within Service Now Studio.</li>\n </ul>\n </li>\n <li class=\"li\">Catalog Item Generation\n <ul class=\"ul\">\n <li class=\"li\">Integration with Now Assist Guardian: Now Assist Guardian blocks the creation of catalog items related to illegal or dangerous services, ensuring compliance and safety.</li>\n <li class=\"li\">AI-Powered Field Modifications: Users can now modify field values using AI-powered Generate, Elaborate, or Shorten actions,offering greater customization and flexibility.</li>\n </ul>\n </li>\n <li class=\"li\">Code Generation\n <ul class=\"ul\">\n <li class=\"li\">Added Code Editing functionality, callable by highlighting the lines of code that you want to modify and then triggering the Now Assist for Code prompt hotkey or right-click menu option.</li>\n <li class=\"li\">Code Editing supports improving/optimizing your existing codefor the following use cases mediated by the specificity of your prompt: adding descriptive comments to your code, validation, error handling, variable naming, queries to the database for script performance, logging for debugging, rewriting to use specific Glide APIs.</li>\n <li class=\"li\">Provide Feedback on suggestions to help improve Now Assist for Code. You can now provide detailed feedback on suggestions you receive to help our teams build a better Now Assist capability.</li>\n <li class=\"li\">Removed preproduction version of Autocomplete. We're working on an improved Autocomplete capability and we've removed access to our early preproduction experience to prevent unintended consequences while we work to improve and polish our next release.</li>\n <li class=\"li\">Improved user experience and bug fixes. Now Assist's prompt modal now pops up in a better location above your code, and not over your code.</li>\n </ul>\n </li>\n <li class=\"li\">Flow Generation\n <ul class=\"ul\">\n <li class=\"li\">Generate data pill values during flow generation: Generate appropriate data pill values for supported flow triggers and action inputs.</li>\n <li class=\"li\">Reference specific tables with hash tags during flow generation: Enter a hash tag character in the flow directions to refer to a specific table by name. Use auto-complete to select a table name from the options that\n match your partial entry.</li>\n <li class=\"li\">Flow generation configures action and flow logic inputs: Use the Now Assist for Creator flow generation skill to create and configure a flow from text directions. Flow generation uses data pills to set input values for actions and flow logic.</li>\n </ul>\n </li>\n <li class=\"li\">Playbook Generation\n <ul class=\"ul\">\n <li class=\"li\">Generate a playbook from an image: Generate a playbook with out-of-the-box activities from text, an image, or both.</li>\n </ul>\n </li>\n <li class=\"li\">Spoke Generation\n <ul class=\"ul\">\n <li class=\"li\">Now Assist Integration: Generate actions for custom spokes by pasting API documentation directly into the Spoke Generator UI.</li>\n <li class=\"li\">Preview Mode: Review and verify generated actions before publishing.</li>\n <li class=\"li\">Quick Publishing: Finalize and deploy custom spokes for immediate use.</li>\n </ul>\n </li>\n <li class=\"li\">UI Generation <ul class=\"ul\">\n <li class=\"li\">Within the UI Builder (UIB), simply describe your desired experience through natural language and Experience generation will create a fully-functional experience that can then be further refined if need be.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.1 - August 2024 (Xanadu)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added Analytics Generation</li>\n <li class=\"li\">Code Generation -Generate code from text using the Code with Now Assist dialog box. Tell Now Assist what code to generate by opening the Code with Now Assist dialog box from a script editor and describing what you want\n the script to do.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Application Generation - The App Engine Studio App Inventory page now clearly distinguishes apps created with Now Assist in the following ways: <ul class=\"ul\">\n <li class=\"li\">A transition animation from the Now Assist Panel into AES eases navigation after the application has been generated.</li>\n <li class=\"li\">A banner prompts users to review the generated items on landing in AES.</li>\n <li class=\"li\">Metadata records are tagged with labels and other UI highlights to indicate they were generated by AI.</li>\n <li class=\"li\">Metadata records have a Review button to identify records that need to be reviewed.</li>\n <li class=\"li\">App submission changes help inform users that they should be reviewing prior to deployment.</li>\n </ul>\n </li>\n <li class=\"li\">Catalog Generation - LLM Model Updates: Improved the LLM model to enhance the quality and accuracy of generated output, providing a better user experience.</li>\n <li class=\"li\">Code Generation - Code completion is off by default. Turn on generating scripts from code in script editors with the sn_now_assist_code.enable_promptless_experiencesystem property.</li>\n <li class=\"li\">Flow Generation - Adding annotation to the generated flow.</li>\n <li class=\"li\">Playbook Generation: <ul class=\"ul\">\n <li class=\"li\">Get recommendations on which activities to replace placeholder activities with.</li>\n <li class=\"li\">Preview and modify your text directions before generating your playbook outline with Now Assist.</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Fixed: Code Generation - Problem fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.0 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added support for application generation.</li>\n <li class=\"li\">Added support for catalog item generation.</li>\n <li class=\"li\">Added support for flow generation with preview and rebuild.</li>\n <li class=\"li\">Added support for playbook generation.</li>\n </ul></li>\n <li class=\"li\">Fixed: Improved training of Large Language Model (LLM).</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.1 - March 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Flow Generation - Fixed <ul class=\"ul\">\n <li class=\"li\">Improved training of large language model (LLM).</li>\n <li class=\"li\">Improved flow generation performance.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.1 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New for Flow generation: <ul class=\"ul\">\n <li class=\"li\">Added field to flow properties to store prompt</li>\n <li class=\"li\">Added tool tips for each field</li>\n <li class=\"li\">Added Try an example option that inserts a working prompt into the create flow with Now Assist page</li>\n </ul></li>\n <li class=\"li\">Changed for Flow generation:<ul class=\"ul\" id=\"store-platcap-rn-na-creator__ul_sqv_t4m_n1c\">\n <li class=\"li\">Improved error messages</li>\n <li class=\"li\">Improved LLM parsing of requests</li>\n <li class=\"li\">Improved LLM training data to support more actions</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Flow generation - Added Try an example option that inserts a working prompt into the create flow with Now Assist page</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Flow generation - Improved LLM training data to support more actions</li>\n <li class=\"li\">Flow generation - Improved LLM parsing of requests</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Added Text-to-Flow feature</li>\n <li class=\"li\">Addresses numerous issues</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - September 2023</dt>\n <dd class=\"dd\"><p class=\"p\"><span class=\"ph\">Now Assist for Creator</span> includes the <span class=\"ph\">Now Assist for Code</span> and Now Assist Recommendations for Flow Designer applications. <span class=\"ph\">Now Assist for Code</span> is a platform change that allows developers to write scripts quickly with AI-generated code suggestions based on developer prompts. Now Assist Recommendations improves the flow authoring\n experience with AI-generated content by providing flow authors with a list of recommendations for the next step of their flow.</p>\n <div class=\"p\"><ul class=\"ul\">\n <li class=\"li\">New<ul class=\"ul\">\n <li class=\"li\">Assign the now.assist.creator role to use generative AI skills for creators.</li>\n <li class=\"li\">Enable automatic code suggestions to get AI-generated code suggestions in script editors without manually triggering Now Assist for Code to generate them.</li>\n <li class=\"li\">Control when to track and indicate that code is AI-generated.</li>\n <li class=\"li\">Add Now Assist Recommendations functionality to display a list of recommendations for the next step of a flow.</li>\n </ul></li>\n </ul></div></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Now Assist for Creator release notes
Version history for the Now Assist for Creator application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.0.1 - August 2025 (Zurich)
* New:
+ Application generation
- Create a workspace when creating an application in Now Assist for app generation. Enhance an existing application by adding a workspace.
- Create a flow when creating an application in Now Assist for app generation. Enhance an existing application by adding a flow.
- Support app generation with the Now LLM Service, which gives you the flexibility to choose between the Now LLM Service or OpenAI GPT-4o. Ensure compliance with any regional restrictions and help APAC users who may
face limitations with US-based models, such as GPT-4.0.
+ App summarization
- Time out app summary generation after 2 minutes.
+ Code generation
- Support code explain and code summarize with the Now LLM Service. Ensure compliance with any regional restrictions and help APAC users who may face limitations with US-based models.
+ Flow generation
- Call flow generation from a script using a flow generation API.
- Use flow generation with images to create flows from images.
+ Flow summarization
- Summarize what a flow or subflow does by using generative AI.
+ Mobile Component Generation
- Convert an existing web component to a native mobile component.
- Use Now Assist to create a new mobile card for use on a record screen. Have Now Assist automatically choose the optimal card template and map the most relevant table fields from the selected web form view.
+ Playbook Generation
- Replace placeholder activities with custom activities, flows, sub-flows or actions.
+ Test Generation
- Generate tests in out-of-box application scopes in addition to the global scope.
* Changed:
+ Flow Generation
- Enhance how components display in the preview and diagramming views.
* Fixed:
+ Code Generation
- Fix minor bugs.
#### Version 27.3.0 - August 2025 (Yokohama)
* New
+ Catalog item generation
- Support creation of Numeric scale, Masked, URL, and Lookup multiple choice variable types with Now assist: Users can generate variable types like Numeric Scale, Masked, URL, and Lookup Multiple Choice using natural language with Now Assist.
- Support creation of simple reference qualifiers with Now assist: Users can create simple reference qualifiers by describing filter conditions in natural language with Now Assist.
- Configure availability section, additional question details, choice config using Now assist.
- Support Catalog generation skill on Google Gemini and Anthropic Claude.
- Support Catalog refine skill on OpenAI, Google Gemini and Anthropic Claude.
+ Code generation
- Code autocomplete feature of the Now Assist for Code is available in the ServiceNow IDE.
- Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist for Code skills in addition to Now LLM Service and Azure OpenAI.
+ Flow generation
- Support available for 3rd party models during flow generation.
+ Flow summarization
- Support available for 3rd party models during flow summarization.
+ Mobile card generation
- Support available for 3rd party models (Google Gemini and Anthropic Claude) during mobile card generation.
+ Playbook generation
- Support available for 3rd party models (Google Gemini and Anthropic Claude) during playbook generation.
+ Test generation
- Model choice support for Azure Open AI, Amazon Bedrock (Claude), Google Gemini, and NOW LLM. Specifically, with NOW LLM, regulated market customers can make use of Test Generation
* Fixed
+ Test generation
- Fixed irrelevant error "Check Dependencies before proceeding. See logs for more details" when Create with "Now Assist button" is clicked on the ATF Tests page.
#### Version 26.4.0 - June 2025 (Xanadu)
* New:
+ Analytics generation:
+ Improve response for time period/duration related questions
+ Catalog item generation:
- Describe your item, and it's generated instantly.
- Provide specific details, and the AI tailors catalog items to your needs.
- The generated catalog item is customizable, ensuring that every item fits your specifications.
- Get descriptions and question labels automatically.
- The AI crafts compelling narratives, enhancing your catalog's professionalism.
- Block users from creating catalog items for illegal and dangerous items/services.
- Modify AI-generated values for certain fields using the Generate, Elaborate, or Shorten actions on individual fields.
+ Code generation:
- Support code explain and code summarize with the Now LLM Service.
- Ensure compliance with any regional restrictions and help APAC users who may face limitations with US-based models.
+ Mobile card generation:
- Convert an existing web component to a native mobile component.
- Use Now Assist to create a new mobile card for use on a record screen.
- Have Now Assist automatically choose the optimal card template and map the most relevant table fields from the selected web form view.
* Changed:
+ Catalog item generation:
- Support the Llama 70B LLM.
* Fixed:
+ Code generation:
- Fix minor bugs.
#### Version 27.2.1 - May 2025 (Yokohama)
* New:
+ Added the flow generation with images skill.
+ Added the flow summarization skill.
+ Updated the application generation skill to allow adding columns to existing tables.
+ Updated the application generation skill to allow adding flows when creating an application.
+ Updated the application generation skill to allow adding workspaces when creating an application.
+ Updated the application generation skill to support using the Now LLM Service when creating an application.
+ Updated the playbook generation skill to support Retrieval Augmented Generation (RAG).
#### Version 27.1.0 - February 2025 (Yokohama)
* New:
+ Application Generation
- Create applications in ServiceNow Studio using Now Assist with the guided app creator roleIn addition to users with the admin role, users with the guided app creator role can create application with Now Assist for
app generation.
- Edit applications without having to change the scope manuallyWhen editing applications, Now Assist for app generation now changes the scope you are working in to the scope of the application automatically.
+ App Summarization
- New in this release.
+ Catalog Item Generation
- Dynamic behavior supportUsers can now specify conditions in the utterance [in supported regions] based on which the UI policies will be generated and attached to the question.
- Try an exampleView example utterances to see the feature in action.
+ Flow Recommendations
- Display recommendations for placeholders.
+ Test Generation
- New in this release.
+ Work Notes Analysis
- New in this release.
* Changed:
+ Analytics Generation
- Analytics Generation now uses a Text to Query Service instead of Natural Language Query (NLQ), allowing more loosely phrased queries.
- Only table data from the Task table hierarchy is supported.
+ - Application Generation
* Find files faster when previewing an application in Now Assist for app generationFilter the app files list and narrow the search based on file type when previewing an application created with Now Assist for app
generation.
* Enhanced visibility of apps created by Now Assist for app generationOn the ServiceNow Studio home page, apps generated by AI display the AI indicator.
* More easily identify changes when previewing and updating applicationsWhen previewing an application, any requested changes made by Now Assist for app gen are noted on the progress bar as the preview pane
loads.
- Flow Generation
* Updated the UI.
* Fixed:
+ Flow Generation
- Fixed bugs.
#### Version 26.2.0 - November 2024
* Analytics Generation
+ Support of new chart types (dial, gauge, area,column, scatter, donut, semi-donut)
+ Add to any dashboard (enabling user to addgenerated visualization to any dashboard forwhich the edit right is in place)
+ Follow-up data vis refinement (enabling user tomodify generated data visualization by changingchart type and/or conditions (group by, trend,aggregation))
* Application Generation
+ Use Now Assist for App Generation in ServiceNow Studio, which offers an advanced application development environment.
+ Visually preview an application in a new tab before generating to review for accuracy and reduce the amount of corrective work.
+ Augment existing applications with new application objects, such as tables, roles, ACLs, and record producers.
+ Create new tables for an application created with app generation by extending existing tables, such as the task table.
+ Non-admin users with the delegated developer role can edit applications.
+ App generation can only be used when launching the Now Assist panel from within Service Now Studio.
* Catalog Item Generation
+ Integration with Now Assist Guardian: Now Assist Guardian blocks the creation of catalog items related to illegal or dangerous services, ensuring compliance and safety.
+ AI-Powered Field Modifications: Users can now modify field values using AI-powered Generate, Elaborate, or Shorten actions,offering greater customization and flexibility.
* Code Generation
+ Added Code Editing functionality, callable by highlighting the lines of code that you want to modify and then triggering the Now Assist for Code prompt hotkey or right-click menu option.
+ Code Editing supports improving/optimizing your existing codefor the following use cases mediated by the specificity of your prompt: adding descriptive comments to your code, validation, error handling, variable naming, queries to the database for script performance, logging for debugging, rewriting to use specific Glide APIs.
+ Provide Feedback on suggestions to help improve Now Assist for Code. You can now provide detailed feedback on suggestions you receive to help our teams build a better Now Assist capability.
+ Removed preproduction version of Autocomplete. We're working on an improved Autocomplete capability and we've removed access to our early preproduction experience to prevent unintended consequences while we work to improve and polish our next release.
+ Improved user experience and bug fixes. Now Assist's prompt modal now pops up in a better location above your code, and not over your code.
* Flow Generation
+ Generate data pill values during flow generation: Generate appropriate data pill values for supported flow triggers and action inputs.
+ Reference specific tables with hash tags during flow generation: Enter a hash tag character in the flow directions to refer to a specific table by name. Use auto-complete to select a table name from the options that
match your partial entry.
+ Flow generation configures action and flow logic inputs: Use the Now Assist for Creator flow generation skill to create and configure a flow from text directions. Flow generation uses data pills to set input values for actions and flow logic.
* Playbook Generation
+ Generate a playbook from an image: Generate a playbook with out-of-the-box activities from text, an image, or both.
* Spoke Generation
+ Now Assist Integration: Generate actions for custom spokes by pasting API documentation directly into the Spoke Generator UI.
+ Preview Mode: Review and verify generated actions before publishing.
+ Quick Publishing: Finalize and deploy custom spokes for immediate use.
* UI Generation
+ Within the UI Builder (UIB), simply describe your desired experience through natural language and Experience generation will create a fully-functional experience that can then be further refined if need be.
#### Version 26.1.1 - August 2024 (Xanadu)
* New:
+ Added Analytics Generation
+ Code Generation -Generate code from text using the Code with Now Assist dialog box. Tell Now Assist what code to generate by opening the Code with Now Assist dialog box from a script editor and describing what you want
the script to do.
* Changed:
+ Application Generation - The App Engine Studio App Inventory page now clearly distinguishes apps created with Now Assist in the following ways:
- A transition animation from the Now Assist Panel into AES eases navigation after the application has been generated.
- A banner prompts users to review the generated items on landing in AES.
- Metadata records are tagged with labels and other UI highlights to indicate they were generated by AI.
- Metadata records have a Review button to identify records that need to be reviewed.
- App submission changes help inform users that they should be reviewing prior to deployment.
+ Catalog Generation - LLM Model Updates: Improved the LLM model to enhance the quality and accuracy of generated output, providing a better user experience.
+ Code Generation - Code completion is off by default. Turn on generating scripts from code in script editors with the sn\_now\_assist\_code.enable\_promptless\_experiencesystem property.
+ Flow Generation - Adding annotation to the generated flow.
+ Playbook Generation:
- Get recommendations on which activities to replace placeholder activities with.
- Preview and modify your text directions before generating your playbook outline with Now Assist.
* Fixed: Code Generation - Problem fixes
#### Version 25.1.0 - May 2024
* New:
+ Added support for application generation.
+ Added support for catalog item generation.
+ Added support for flow generation with preview and rebuild.
+ Added support for playbook generation.
* Fixed: Improved training of Large Language Model (LLM).
#### Version 25.0.1 - March 2024
* Flow Generation - Fixed
+ Improved training of large language model (LLM).
+ Improved flow generation performance.
#### Version 3.1.1 - February 2024
* New for Flow generation:
+ Added field to flow properties to store prompt
+ Added tool tips for each field
+ Added Try an example option that inserts a working prompt into the create flow with Now Assist page
* Changed for Flow generation:
+ Improved error messages
+ Improved LLM parsing of requests
+ Improved LLM training data to support more actions
#### Version 25.0.0 - February 2024
* New: Flow generation - Added Try an example option that inserts a working prompt into the create flow with Now Assist page
* Changed:
+ Flow generation - Improved LLM training data to support more actions
+ Flow generation - Improved LLM parsing of requests
#### Version 3.0.0 - November 2023
* Added Text-to-Flow feature
* Addresses numerous issues
#### Version 2.0.0 - September 2023
Now Assist for Creator includes the Now Assist for Code and Now Assist Recommendations for Flow Designer applications. Now Assist for Code is a platform change that allows developers to write scripts quickly with AI-generated code suggestions based on developer prompts. Now Assist Recommendations improves the flow authoring
experience with AI-generated content by providing flow authors with a list of recommendations for the next step of their flow.
* New
+ Assign the now.assist.creator role to use generative AI skills for creators.
+ Enable automatic code suggestions to get AI-generated code suggestions in script editors without manually triggering Now Assist for Code to generate them.
+ Control when to track and indicate that code is AI-generated.
+ Add Now Assist Recommendations functionality to display a list of recommendations for the next step of a flow.
| ---
title: Now Assist for Creator release notes
description: Version history for the Now Assist for Creator application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Now Assist for Creator release notes
Version history for the Now Assist for Creator application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.0.1 - August 2025 (Zurich)
* New:
+ Application generation
- Create a workspace when creating an application in Now Assist for app generation. Enhance an existing application by adding a workspace.
- Create a flow when creating an application in Now Assist for app generation. Enhance an existing application by adding a flow.
- Support app generation with the Now LLM Service, which gives you the flexibility to choose between the Now LLM Service or OpenAI GPT-4o. Ensure compliance with any regional restrictions and help APAC users who may
face limitations with US-based models, such as GPT-4.0.
+ App summarization
- Time out app summary generation after 2 minutes.
+ Code generation
- Support code explain and code summarize with the Now LLM Service. Ensure compliance with any regional restrictions and help APAC users who may face limitations with US-based models.
+ Flow generation
- Call flow generation from a script using a flow generation API.
- Use flow generation with images to create flows from images.
+ Flow summarization
- Summarize what a flow or subflow does by using generative AI.
+ Mobile Component Generation
- Convert an existing web component to a native mobile component.
- Use Now Assist to create a new mobile card for use on a record screen. Have Now Assist automatically choose the optimal card template and map the most relevant table fields from the selected web form view.
+ Playbook Generation
- Replace placeholder activities with custom activities, flows, sub-flows or actions.
+ Test Generation
- Generate tests in out-of-box application scopes in addition to the global scope.
* Changed:
+ Flow Generation
- Enhance how components display in the preview and diagramming views.
* Fixed:
+ Code Generation
- Fix minor bugs.
#### Version 27.3.0 - August 2025 (Yokohama)
* New
+ Catalog item generation
- Support creation of Numeric scale, Masked, URL, and Lookup multiple choice variable types with Now assist: Users can generate variable types like Numeric Scale, Masked, URL, and Lookup Multiple Choice using natural language with Now Assist.
- Support creation of simple reference qualifiers with Now assist: Users can create simple reference qualifiers by describing filter conditions in natural language with Now Assist.
- Configure availability section, additional question details, choice config using Now assist.
- Support Catalog generation skill on Google Gemini and Anthropic Claude.
- Support Catalog refine skill on OpenAI, Google Gemini and Anthropic Claude.
+ Code generation
- Code autocomplete feature of the Now Assist for Code is available in the ServiceNow IDE.
- Use Google Gemini and Anthropic Claude on AWS as AI model providers for Now Assist for Code skills in addition to Now LLM Service and Azure OpenAI.
+ Flow generation
- Support available for 3rd party models during flow generation.
+ Flow summarization
- Support available for 3rd party models during flow summarization.
+ Mobile card generation
- Support available for 3rd party models (Google Gemini and Anthropic Claude) during mobile card generation.
+ Playbook generation
- Support available for 3rd party models (Google Gemini and Anthropic Claude) during playbook generation.
+ Test generation
- Model choice support for Azure Open AI, Amazon Bedrock (Claude), Google Gemini, and NOW LLM. Specifically, with NOW LLM, regulated market customers can make use of Test Generation
* Fixed
+ Test generation
- Fixed irrelevant error "Check Dependencies before proceeding. See logs for more details" when Create with "Now Assist button" is clicked on the ATF Tests page.
#### Version 26.4.0 - June 2025 (Xanadu)
* New:
+ Analytics generation:
+ Improve response for time period/duration related questions
+ Catalog item generation:
- Describe your item, and it's generated instantly.
- Provide specific details, and the AI tailors catalog items to your needs.
- The generated catalog item is customizable, ensuring that every item fits your specifications.
- Get descriptions and question labels automatically.
- The AI crafts compelling narratives, enhancing your catalog's professionalism.
- Block users from creating catalog items for illegal and dangerous items/services.
- Modify AI-generated values for certain fields using the Generate, Elaborate, or Shorten actions on individual fields.
+ Code generation:
- Support code explain and code summarize with the Now LLM Service.
- Ensure compliance with any regional restrictions and help APAC users who may face limitations with US-based models.
+ Mobile card generation:
- Convert an existing web component to a native mobile component.
- Use Now Assist to create a new mobile card for use on a record screen.
- Have Now Assist automatically choose the optimal card template and map the most relevant table fields from the selected web form view.
* Changed:
+ Catalog item generation:
- Support the Llama 70B LLM.
* Fixed:
+ Code generation:
- Fix minor bugs.
#### Version 27.2.1 - May 2025 (Yokohama)
* New:
+ Added the flow generation with images skill.
+ Added the flow summarization skill.
+ Updated the application generation skill to allow adding columns to existing tables.
+ Updated the application generation skill to allow adding flows when creating an application.
+ Updated the application generation skill to allow adding workspaces when creating an application.
+ Updated the application generation skill to support using the Now LLM Service when creating an application.
+ Updated the playbook generation skill to support Retrieval Augmented Generation (RAG).
#### Version 27.1.0 - February 2025 (Yokohama)
* New:
+ Application Generation
- Create applications in ServiceNow Studio using Now Assist with the guided app creator roleIn addition to users with the admin role, users with the guided app creator role can create application with Now Assist for
app generation.
- Edit applications without having to change the scope manuallyWhen editing applications, Now Assist for app generation now changes the scope you are working in to the scope of the application automatically.
+ App Summarization
- New in this release.
+ Catalog Item Generation
- Dynamic behavior supportUsers can now specify conditions in the utterance [in supported regions] based on which the UI policies will be generated and attached to the question.
- Try an exampleView example utterances to see the feature in action.
+ Flow Recommendations
- Display recommendations for placeholders.
+ Test Generation
- New in this release.
+ Work Notes Analysis
- New in this release.
* Changed:
+ Analytics Generation
- Analytics Generation now uses a Text to Query Service instead of Natural Language Query (NLQ), allowing more loosely phrased queries.
- Only table data from the Task table hierarchy is supported.
+ - Application Generation
* Find files faster when previewing an application in Now Assist for app generationFilter the app files list and narrow the search based on file type when previewing an application created with Now Assist for app
generation.
* Enhanced visibility of apps created by Now Assist for app generationOn the ServiceNow Studio home page, apps generated by AI display the AI indicator.
* More easily identify changes when previewing and updating applicationsWhen previewing an application, any requested changes made by Now Assist for app gen are noted on the progress bar as the preview pane
loads.
- Flow Generation
* Updated the UI.
* Fixed:
+ Flow Generation
- Fixed bugs.
#### Version 26.2.0 - November 2024
* Analytics Generation
+ Support of new chart types (dial, gauge, area,column, scatter, donut, semi-donut)
+ Add to any dashboard (enabling user to addgenerated visualization to any dashboard forwhich the edit right is in place)
+ Follow-up data vis refinement (enabling user tomodify generated data visualization by changingchart type and/or conditions (group by, trend,aggregation))
* Application Generation
+ Use Now Assist for App Generation in ServiceNow Studio, which offers an advanced application development environment.
+ Visually preview an application in a new tab before generating to review for accuracy and reduce the amount of corrective work.
+ Augment existing applications with new application objects, such as tables, roles, ACLs, and record producers.
+ Create new tables for an application created with app generation by extending existing tables, such as the task table.
+ Non-admin users with the delegated developer role can edit applications.
+ App generation can only be used when launching the Now Assist panel from within Service Now Studio.
* Catalog Item Generation
+ Integration with Now Assist Guardian: Now Assist Guardian blocks the creation of catalog items related to illegal or dangerous services, ensuring compliance and safety.
+ AI-Powered Field Modifications: Users can now modify field values using AI-powered Generate, Elaborate, or Shorten actions,offering greater customization and flexibility.
* Code Generation
+ Added Code Editing functionality, callable by highlighting the lines of code that you want to modify and then triggering the Now Assist for Code prompt hotkey or right-click menu option.
+ Code Editing supports improving/optimizing your existing codefor the following use cases mediated by the specificity of your prompt: adding descriptive comments to your code, validation, error handling, variable naming, queries to the database for script performance, logging for debugging, rewriting to use specific Glide APIs.
+ Provide Feedback on suggestions to help improve Now Assist for Code. You can now provide detailed feedback on suggestions you receive to help our teams build a better Now Assist capability.
+ Removed preproduction version of Autocomplete. We're working on an improved Autocomplete capability and we've removed access to our early preproduction experience to prevent unintended consequences while we work to improve and polish our next release.
+ Improved user experience and bug fixes. Now Assist's prompt modal now pops up in a better location above your code, and not over your code.
* Flow Generation
+ Generate data pill values during flow generation: Generate appropriate data pill values for supported flow triggers and action inputs.
+ Reference specific tables with hash tags during flow generation: Enter a hash tag character in the flow directions to refer to a specific table by name. Use auto-complete to select a table name from the options that
match your partial entry.
+ Flow generation configures action and flow logic inputs: Use the Now Assist for Creator flow generation skill to create and configure a flow from text directions. Flow generation uses data pills to set input values for actions and flow logic.
* Playbook Generation
+ Generate a playbook from an image: Generate a playbook with out-of-the-box activities from text, an image, or both.
* Spoke Generation
+ Now Assist Integration: Generate actions for custom spokes by pasting API documentation directly into the Spoke Generator UI.
+ Preview Mode: Review and verify generated actions before publishing.
+ Quick Publishing: Finalize and deploy custom spokes for immediate use.
* UI Generation
+ Within the UI Builder (UIB), simply describe your desired experience through natural language and Experience generation will create a fully-functional experience that can then be further refined if need be.
#### Version 26.1.1 - August 2024 (Xanadu)
* New:
+ Added Analytics Generation
+ Code Generation -Generate code from text using the Code with Now Assist dialog box. Tell Now Assist what code to generate by opening the Code with Now Assist dialog box from a script editor and describing what you want
the script to do.
* Changed:
+ Application Generation - The App Engine Studio App Inventory page now clearly distinguishes apps created with Now Assist in the following ways:
- A transition animation from the Now Assist Panel into AES eases navigation after the application has been generated.
- A banner prompts users to review the generated items on landing in AES.
- Metadata records are tagged with labels and other UI highlights to indicate they were generated by AI.
- Metadata records have a Review button to identify records that need to be reviewed.
- App submission changes help inform users that they should be reviewing prior to deployment.
+ Catalog Generation - LLM Model Updates: Improved the LLM model to enhance the quality and accuracy of generated output, providing a better user experience.
+ Code Generation - Code completion is off by default. Turn on generating scripts from code in script editors with the sn\_now\_assist\_code.enable\_promptless\_experiencesystem property.
+ Flow Generation - Adding annotation to the generated flow.
+ Playbook Generation:
- Get recommendations on which activities to replace placeholder activities with.
- Preview and modify your text directions before generating your playbook outline with Now Assist.
* Fixed: Code Generation - Problem fixes
#### Version 25.1.0 - May 2024
* New:
+ Added support for application generation.
+ Added support for catalog item generation.
+ Added support for flow generation with preview and rebuild.
+ Added support for playbook generation.
* Fixed: Improved training of Large Language Model (LLM).
#### Version 25.0.1 - March 2024
* Flow Generation - Fixed
+ Improved training of large language model (LLM).
+ Improved flow generation performance.
#### Version 3.1.1 - February 2024
* New for Flow generation:
+ Added field to flow properties to store prompt
+ Added tool tips for each field
+ Added Try an example option that inserts a working prompt into the create flow with Now Assist page
* Changed for Flow generation:
+ Improved error messages
+ Improved LLM parsing of requests
+ Improved LLM training data to support more actions
#### Version 25.0.0 - February 2024
* New: Flow generation - Added Try an example option that inserts a working prompt into the create flow with Now Assist page
* Changed:
+ Flow generation - Improved LLM training data to support more actions
+ Flow generation - Improved LLM parsing of requests
#### Version 3.0.0 - November 2023
* Added Text-to-Flow feature
* Addresses numerous issues
#### Version 2.0.0 - September 2023
Now Assist for Creator includes the Now Assist for Code and Now Assist Recommendations for Flow Designer applications. Now Assist for Code is a platform change that allows developers to write scripts quickly with AI-generated code suggestions based on developer prompts. Now Assist Recommendations improves the flow authoring
experience with AI-generated content by providing flow authors with a list of recommendations for the next step of their flow.
* New
+ Assign the now.assist.creator role to use generative AI skills for creators.
+ Enable automatic code suggestions to get AI-generated code suggestions in script editors without manually triggering Now Assist for Code to generate them.
+ Control when to track and indicate that code is AI-generated.
+ Add Now Assist Recommendations functionality to display a list of recommendations for the next step of a flow.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-analytics.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-analytics.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-now-assist-analytics.html | Now Assist Analytics release notes | Version history for the Now Assist Analytics application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-analytics.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-analytics.html"><body id="store-platcap-rn-now-assist-analytics"><main role="main"><article role="article" class="dita" id="store-platcap-rn-now-assist-analytics" aria-labelledby="title_store-platcap-rn-now-assist-analytics">
<h1 class="title topictitle1" id="title_store-platcap-rn-now-assist-analytics"><span class="ph">Now Assist</span> Analytics release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> Analytics application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-now-assist-analytics__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d36389e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.10 - August 2024</dt>
<dd class="dd" id="store-platcap-rn-now-assist-analytics__latest-store-platcap-rn-now-assist-analytics">Now Assist Analytics provides a framework to capture deflection, usage, value, and productivity metrics of generative AI features offered under Now Assist.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-analytics.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-analytics.html\"><body id=\"store-platcap-rn-now-assist-analytics\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-now-assist-analytics\" aria-labelledby=\"title_store-platcap-rn-now-assist-analytics\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-now-assist-analytics\"><span class=\"ph\">Now Assist</span> Analytics release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist</span> Analytics application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-now-assist-analytics__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d36389e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.10 - August 2024</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-now-assist-analytics__latest-store-platcap-rn-now-assist-analytics\">Now Assist Analytics provides a framework to capture deflection, usage, value, and productivity metrics of generative AI features offered under Now Assist.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Now Assist Analytics release notes
Version history for the Now Assist Analytics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.10 - August 2024
Now Assist Analytics provides a framework to capture deflection, usage, value, and productivity metrics of generative AI features offered under Now Assist.
| ---
title: Now Assist Analytics release notes
description: Version history for the Now Assist Analytics application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Now Assist Analytics release notes
Version history for the Now Assist Analytics application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.10 - August 2024
Now Assist Analytics provides a framework to capture deflection, usage, value, and productivity metrics of generative AI features offered under Now Assist.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-data-kit.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-data-kit.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-now-assist-data-kit.html | Now Assist Data Kit release notes | Version history for the Now Assist Data Kit application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-data-kit.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-data-kit.html"><body id="store-platcap-rn-now-assist-data-kit"><main role="main"><article role="article" class="dita" id="store-platcap-rn-now-assist-data-kit" aria-labelledby="title_store-platcap-rn-now-assist-data-kit">
<h1 class="title topictitle1" id="title_store-platcap-rn-now-assist-data-kit"><span class="ph">Now Assist Data Kit</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Now Assist Data Kit</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-now-assist-data-kit__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d139898e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.0.7 - August 2025</dt>
<dd class="dd">Now Assist Data Kit is a one stop shop to meet your data for AI needs. Now Assist Data Kit enables users to add, discover, cherry pick, and curate data sets by adding ground truth for skill evaluation through Now Assist Skill
Kit. Users can add ground truth to the selected record, add it to data collection, and publish the data collection for consumption within Now Assist Skill Kit for evaluation. Apart from data curation, users can generate
synthetic data using Data Kit.</dd>
</dl>
</section>
</div>
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} | # Now Assist Data Kit release notes
Version history for the Now Assist Data Kit application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.7 - August 2025
Now Assist Data Kit is a one stop shop to meet your data for AI needs. Now Assist Data Kit enables users to add, discover, cherry pick, and curate data sets by adding ground truth for skill evaluation through Now Assist Skill
Kit. Users can add ground truth to the selected record, add it to data collection, and publish the data collection for consumption within Now Assist Skill Kit for evaluation. Apart from data curation, users can generate
synthetic data using Data Kit.
| ---
title: Now Assist Data Kit release notes
description: Version history for the Now Assist Data Kit application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Now Assist Data Kit release notes
Version history for the Now Assist Data Kit application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.7 - August 2025
Now Assist Data Kit is a one stop shop to meet your data for AI needs. Now Assist Data Kit enables users to add, discover, cherry pick, and curate data sets by adding ground truth for skill evaluation through Now Assist Skill
Kit. Users can add ground truth to the selected record, add it to data collection, and publish the data collection for consumption within Now Assist Skill Kit for evaluation. Apart from data curation, users can generate
synthetic data using Data Kit.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-skill-kit.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-skill-kit.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-now-assist-skill-kit.html | Now Assist Skill Kit release notes | Version history for the Now Assist Skill Kit application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-skill-kit.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-skill-kit.html"><body id="store-platcap-rn-now-assist-skill-kit"><main role="main"><article role="article" class="dita" id="store-platcap-rn-now-assist-skill-kit" aria-labelledby="title_store-platcap-rn-now-assist-skill-kit">
<h1 class="title topictitle1" id="title_store-platcap-rn-now-assist-skill-kit">Now Assist Skill Kit release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Now Assist Skill Kit application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-now-assist-skill-kit__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d534287e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.2 - August 2024</dt>
<dd class="dd" id="store-platcap-rn-now-assist-skill-kit__latest-store-platcap-rn-now-assist-skill-kit">Now Assist Skill Kit is a skill authoring tool designed for GenAI app developers. Now Assist Skill Kit empowers users to create custom skills that are not available in the
standard out-of-the-box catalog or by configuring them. It provides a streamlined interface to a subset of advanced AI tools, enabling users to build sophisticated skills effortlessly.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-skill-kit.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-skill-kit.html\"><body id=\"store-platcap-rn-now-assist-skill-kit\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-now-assist-skill-kit\" aria-labelledby=\"title_store-platcap-rn-now-assist-skill-kit\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-now-assist-skill-kit\">Now Assist Skill Kit release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Now Assist Skill Kit application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-now-assist-skill-kit__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d534287e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.2 - August 2024</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-now-assist-skill-kit__latest-store-platcap-rn-now-assist-skill-kit\">Now Assist Skill Kit is a skill authoring tool designed for GenAI app developers. Now Assist Skill Kit empowers users to create custom skills that are not available in the\n standard out-of-the-box catalog or by configuring them. It provides a streamlined interface to a subset of advanced AI tools, enabling users to build sophisticated skills effortlessly.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Now Assist Skill Kit release notes
Version history for the Now Assist Skill Kit application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2024
Now Assist Skill Kit is a skill authoring tool designed for GenAI app developers. Now Assist Skill Kit empowers users to create custom skills that are not available in the
standard out-of-the-box catalog or by configuring them. It provides a streamlined interface to a subset of advanced AI tools, enabling users to build sophisticated skills effortlessly.
| ---
title: Now Assist Skill Kit release notes
description: Version history for the Now Assist Skill Kit application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Now Assist Skill Kit release notes
Version history for the Now Assist Skill Kit application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.2 - August 2024
Now Assist Skill Kit is a skill authoring tool designed for GenAI app developers. Now Assist Skill Kit empowers users to create custom skills that are not available in the
standard out-of-the-box catalog or by configuring them. It provides a streamlined interface to a subset of advanced AI tools, enabling users to build sophisticated skills effortlessly.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-other-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-other-landing.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-other-landing.html | ServiceNow Store - Other ServiceNow AI Platform Capabilities applications | Version history for other ServiceNow AI Platform Capabilities releases on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-other-landing.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-other-landing.html"><body id="store-platcap-rn-other-landing"><main role="main"><article role="article" class="dita" id="store-platcap-rn-other-landing" aria-labelledby="title_store-platcap-rn-other-landing">
<h1 class="title topictitle1" id="title_store-platcap-rn-other-landing"><span class="ph">ServiceNow Store</span> - Other <span class="ph">ServiceNow AI Platform</span> Capabilities applications</h1>
<div class="body refbody"><p class="shortdesc">Version history for other <span class="ph">ServiceNow AI Platform</span> Capabilities releases on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-platcap-rn-other-landing__section_vm1_znw_cwb"><h2 id="d517586e49" class="title sectiontitle">Latest releases for Other <span class="ph">ServiceNow AI Platform</span> Capabilities applications</h2>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-admin/store-rn-plat-admin-center.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-admin/store-rn-plat-admin-center.html">Admin Center release notes</a><p class="shortdesc">Version history for the Admin Center application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-adobe-sign-activities-pad.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-adobe-sign-activities-pad.html">Adobe Sign Activities for PAD release notes</a><p class="shortdesc">Version history for the Adobe Sign Activities for PAD on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-admin/store-rn-plat-adoption-blueprint-tech-excellence.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-admin/store-rn-plat-adoption-blueprint-tech-excellence.html">Adoption Blueprint for Technology Excellence release notes</a><p class="shortdesc">Version history for the Admin Center Adoption Blueprint for Technology Excellence application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-ai-governance-ws.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ai-governance-ws.html">AI Control Tower Workspace release notes</a><p class="shortdesc">Version history for the <span class="ph">AI Control Tower</span> Workspace application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-ai-search-admin-console.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ai-search-admin-console.html">AI Search Admin Console release notes</a><p class="shortdesc">Version history for the <span class="ph">AI Search</span> Admin Console application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-ai-search-nextexperience.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ai-search-nextexperience.html">AI Search for Next Experience release notes</a><p class="shortdesc">Version history for the AI Search for Next Experience on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-ai-websearch.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ai-websearch.html">AI Websearch release notes</a><p class="shortdesc">Version history for the AI Websearch application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-atf-cloud-runner.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-atf-cloud-runner.html">ATF Test Generator and Cloud Runner release notes</a><p class="shortdesc">Version history for the ATF Test Generator and Cloud Runner on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-chat-recommendation.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-chat-recommendation.html">Chat Recommendation release notes</a><p class="shortdesc">Version history for the Chat Recommendation application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-clone-admin-console.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-clone-admin-console.html">Clone Admin Console release notes</a><p class="shortdesc">Version history for the Clone Admin Console application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-cloud-storage.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-cloud-storage.html">Cloud Storage release notes</a><p class="shortdesc">Version history for the Cloud Storage application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-configuration-hub.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-configuration-hub.html">Configuration Hub release notes</a><p class="shortdesc">Version history for the Configuration Hub application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-conversational-subflows-actions.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-conversational-subflows-actions.html">Conversational subflows and actions release notes</a><p class="shortdesc">Version history for the Conversational subflows and actions application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-decision-builder.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-decision-builder.html">Decision Builder release notes</a><p class="shortdesc">Version history for the Decision Builder application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-decision-table-builder.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-decision-table-builder.html">Decision Table Builder release notes</a><p class="shortdesc">Version history for the Decision Table Builder application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-admin/store-rn-doc-service-google-spoke.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-admin/store-rn-doc-service-google-spoke.html">Document Service Framework for Google Drive release notes</a><p class="shortdesc">Version history for the Document Service Framework for Google Drive application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-admin/store-rn-doc-service-framework-onedrive.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-admin/store-rn-doc-service-framework-onedrive.html">Document Service Framework for OneDrive release notes</a><p class="shortdesc">Version history for the Document Service Framework for OneDrive application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-docusign-activities-pad.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-docusign-activities-pad.html">DocuSign Activities for PAD release notes</a><p class="shortdesc">Version history for the DocuSign Activities for PAD application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-rn-plat-cap-fdih-dashboard.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-rn-plat-cap-fdih-dashboard.html">FDIH Dashboard release notes</a><p class="shortdesc">Version history for the FDIH Dashboard application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-flow-designer-designer.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-flow-designer-designer.html">Workflow Studio - Designer release notes</a><p class="shortdesc">Version history for the <span class="ph">Workflow Studio</span> - Designer application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-flow-diagramming.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-flow-diagramming.html">Flow Diagramming release notes</a><p class="shortdesc">Version history for the Flow Diagramming application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-flow-generation.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-flow-generation.html">Flow Generation release notes</a><p class="shortdesc">Version history for the Flow Generation application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-knowledge-capabilities-ui-builder.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-knowledge-capabilities-ui-builder.html">Knowledge Capabilities in UI Builder release notes</a><p class="shortdesc">Version history for the Knowledge Capabilities in <span class="ph">UI Builder</span> on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-ms-teams-activities-pad.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ms-teams-activities-pad.html">MS Teams Activities for PAD release notes</a><p class="shortdesc">Version history for the MS Teams Activities for PAD application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-now-assist-analytics.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-analytics.html">Now Assist Analytics release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist</span> Analytics application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-na-creator.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-na-creator.html">Now Assist for Creator release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist for Creator</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-now-assist-data-kit.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-data-kit.html">Now Assist Data Kit release notes</a><p class="shortdesc">Version history for the <span class="ph">Now Assist Data Kit</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-now-assist-skill-kit.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-skill-kit.html">Now Assist Skill Kit release notes</a><p class="shortdesc">Version history for the Now Assist Skill Kit application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-playbook-experience.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-playbook-experience.html">Playbook Experience release notes</a><p class="shortdesc">Version history for the Playbook Experience application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-playbook-exp-components.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-playbook-exp-components.html">Playbook Experience Components release notes</a><p class="shortdesc">Version history for the Playbook Experience Components application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-process-automation-content.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-content.html">Process Automation Content release notes</a><p class="shortdesc">Version history for the Process Automation Content application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-process-automation-designer.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-designer.html">Process Automation Designer release notes</a><p class="shortdesc">Version history for the Process Automation Designer application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-process-automation-demo.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-demo.html">Process Automation Experience Demo release notes</a><p class="shortdesc">Version history for the Process Automation Experience Demo application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-releaseops.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-releaseops.html">ReleaseOps release notes</a><p class="shortdesc">Version history for the ReleaseOps application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-servicenow-ide.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-ide.html">ServiceNow IDE release notes</a><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span> IDE application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/analytics-intelligence-reporting/store-rn-seo-sitemap-generator.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/analytics-intelligence-reporting/store-rn-seo-sitemap-generator.html">Sitemap Generator release notes</a><p class="shortdesc">Version history for the Sitemap Generator application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-subscription-mgmt-v2.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-subscription-mgmt-v2.html">Subscription Management v2 release notes</a><p class="shortdesc">Version history for the Subscription Management v2 application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-slack-activities-pad.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-slack-activities-pad.html">Slack Activities for PAD release notes</a><p class="shortdesc">Version history for the Slack Activities for PAD application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-ui-builder.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ui-builder.html">UI Builder release notes</a><p class="shortdesc">Version history for the <span class="ph">UI Builder</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-upgrade-mgmt.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-upgrade-mgmt.html">Upgrade Management release notes</a><p class="shortdesc">Version history for the Upgrade Management application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-workflow-studio.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-workflow-studio.html">Workflow Studio release notes</a><p class="shortdesc">Version history for the <span class="ph">Workflow Studio</span> application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-app-engine/store-rn-plat-app-engine-workflow-data-fabric-hub.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-app-engine/store-rn-plat-app-engine-workflow-data-fabric-hub.html">Workflow Data Fabric Hub release notes</a><p class="shortdesc">Version history for the <span class="ph">Workflow Data Fabric</span> Hub application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-app-engine/store-rn-plat-app-engine-zero-copy-connectors.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-app-engine/store-rn-plat-app-engine-zero-copy-connectors.html">zero copy connection release notes</a><p class="shortdesc">Version history for the <span class="ph">zero copy connection</span> 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href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-adobe-sign-activities-pad.html\">Adobe Sign Activities for PAD release notes</a><p class=\"shortdesc\">Version history for the Adobe Sign Activities for PAD on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-admin/store-rn-plat-adoption-blueprint-tech-excellence.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-admin/store-rn-plat-adoption-blueprint-tech-excellence.html\">Adoption Blueprint for Technology Excellence release notes</a><p class=\"shortdesc\">Version history for the Admin Center Adoption Blueprint for Technology Excellence application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-ai-governance-ws.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ai-governance-ws.html\">AI Control Tower Workspace release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">AI Control Tower</span> Workspace application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-ai-search-admin-console.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ai-search-admin-console.html\">AI Search Admin Console release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">AI Search</span> Admin Console 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for the AI Websearch application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-atf-cloud-runner.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-atf-cloud-runner.html\">ATF Test Generator and Cloud Runner release notes</a><p class=\"shortdesc\">Version history for the ATF Test Generator and Cloud Runner on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-chat-recommendation.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-chat-recommendation.html\">Chat Recommendation release notes</a><p class=\"shortdesc\">Version history for the Chat Recommendation application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-clone-admin-console.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-clone-admin-console.html\">Clone Admin Console release notes</a><p class=\"shortdesc\">Version history for the Clone Admin Console application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-cloud-storage.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-cloud-storage.html\">Cloud Storage release notes</a><p class=\"shortdesc\">Version history for the Cloud Storage application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-configuration-hub.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-configuration-hub.html\">Configuration Hub release notes</a><p class=\"shortdesc\">Version history for the Configuration Hub application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-conversational-subflows-actions.html\" 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data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-decision-table-builder.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-decision-table-builder.html\">Decision Table Builder release notes</a><p class=\"shortdesc\">Version history for the Decision Table Builder application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-admin/store-rn-doc-service-google-spoke.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-admin/store-rn-doc-service-google-spoke.html\">Document Service Framework for Google Drive release notes</a><p class=\"shortdesc\">Version history for the Document Service Framework for Google Drive application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-admin/store-rn-doc-service-framework-onedrive.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-admin/store-rn-doc-service-framework-onedrive.html\">Document Service Framework for OneDrive release notes</a><p class=\"shortdesc\">Version history for the Document Service Framework for OneDrive application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-docusign-activities-pad.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-docusign-activities-pad.html\">DocuSign Activities for PAD release notes</a><p class=\"shortdesc\">Version history for the DocuSign Activities for PAD application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-rn-plat-cap-fdih-dashboard.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-rn-plat-cap-fdih-dashboard.html\">FDIH Dashboard release notes</a><p class=\"shortdesc\">Version history for the FDIH Dashboard application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-flow-designer-designer.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-flow-designer-designer.html\">Workflow Studio - Designer release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Workflow Studio</span> - Designer application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-flow-diagramming.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-flow-diagramming.html\">Flow Diagramming release notes</a><p class=\"shortdesc\">Version history for the Flow Diagramming application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-flow-generation.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-flow-generation.html\">Flow Generation release notes</a><p class=\"shortdesc\">Version history for the Flow Generation application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-knowledge-capabilities-ui-builder.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-knowledge-capabilities-ui-builder.html\">Knowledge Capabilities in UI Builder release notes</a><p class=\"shortdesc\">Version history for the Knowledge Capabilities in <span class=\"ph\">UI Builder</span> on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-ms-teams-activities-pad.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ms-teams-activities-pad.html\">MS Teams Activities for PAD release notes</a><p class=\"shortdesc\">Version history for the MS Teams Activities for PAD application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-now-assist-analytics.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-analytics.html\">Now Assist Analytics release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist</span> Analytics application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-na-creator.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-na-creator.html\">Now Assist for Creator release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist for Creator</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-now-assist-data-kit.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-data-kit.html\">Now Assist Data Kit release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Now Assist Data Kit</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-now-assist-skill-kit.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-now-assist-skill-kit.html\">Now Assist Skill Kit release notes</a><p class=\"shortdesc\">Version history for the Now Assist Skill Kit application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-playbook-experience.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-playbook-experience.html\">Playbook Experience release notes</a><p class=\"shortdesc\">Version history for the Playbook Experience application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-playbook-exp-components.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-playbook-exp-components.html\">Playbook Experience Components release notes</a><p class=\"shortdesc\">Version history for the Playbook Experience Components application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-process-automation-content.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-content.html\">Process Automation Content release notes</a><p class=\"shortdesc\">Version history for the Process Automation Content application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-process-automation-designer.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-designer.html\">Process Automation Designer release notes</a><p class=\"shortdesc\">Version history for the Process Automation Designer application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-process-automation-demo.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-demo.html\">Process Automation Experience Demo release notes</a><p class=\"shortdesc\">Version history for the Process Automation Experience Demo application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-releaseops.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-releaseops.html\">ReleaseOps release notes</a><p class=\"shortdesc\">Version history for the ReleaseOps application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-servicenow-ide.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-ide.html\">ServiceNow IDE release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow®</span> IDE application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/analytics-intelligence-reporting/store-rn-seo-sitemap-generator.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/analytics-intelligence-reporting/store-rn-seo-sitemap-generator.html\">Sitemap Generator release notes</a><p class=\"shortdesc\">Version history for the Sitemap Generator application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-subscription-mgmt-v2.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-subscription-mgmt-v2.html\">Subscription Management v2 release notes</a><p class=\"shortdesc\">Version history for the Subscription Management v2 application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-slack-activities-pad.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-slack-activities-pad.html\">Slack Activities for PAD release notes</a><p class=\"shortdesc\">Version history for the Slack Activities for PAD application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-ui-builder.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ui-builder.html\">UI Builder release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">UI Builder</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-upgrade-mgmt.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-upgrade-mgmt.html\">Upgrade Management release notes</a><p class=\"shortdesc\">Version history for the Upgrade Management application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-workflow-studio.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-workflow-studio.html\">Workflow Studio release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Workflow Studio</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-app-engine/store-rn-plat-app-engine-workflow-data-fabric-hub.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-app-engine/store-rn-plat-app-engine-workflow-data-fabric-hub.html\">Workflow Data Fabric Hub release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">Workflow Data Fabric</span> Hub application on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-app-engine/store-rn-plat-app-engine-zero-copy-connectors.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-app-engine/store-rn-plat-app-engine-zero-copy-connectors.html\">zero copy connection release notes</a><p class=\"shortdesc\">Version history for the <span class=\"ph\">zero copy connection</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
Version history for other ServiceNow AI Platform Capabilities releases on the ServiceNow Store.
## Latest releases for Other ServiceNow AI Platform Capabilities applications
| ---
title: ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
description: Version history for other ServiceNow AI Platform Capabilities releases
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
---
# ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
Version history for other ServiceNow AI Platform Capabilities releases on the ServiceNow Store.
## Latest releases for Other ServiceNow AI Platform Capabilities applications
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-playbook-exp-components.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-playbook-exp-components.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-playbook-exp-components.html | Playbook Experience Components release notes | Version history for the Playbook Experience Components application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-playbook-exp-components.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-playbook-exp-components.html"><body id="store-platcap-rn-playbook-exp-components"><main role="main"><article role="article" class="dita" id="store-platcap-rn-playbook-exp-components" aria-labelledby="title_store-platcap-rn-playbook-exp-components">
<h1 class="title topictitle1" id="title_store-platcap-rn-playbook-exp-components">Playbook Experience Components release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Playbook Experience Components application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-playbook-exp-components__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d499172e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 28.1.1 - August 2025 (Zurich)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_nv2_dkb_cgc">
<li class="li">Enhanced UI components of the Activity Viewer, Stage and Activity Picker, Horizontal Stage Picker, and Compact Mode</li>
<li class="li">Added the ability to select activities from the Horizontal Stage Picker</li>
<li class="li">Added Back declarative action</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_exs_dkb_cgc">
<li class="li">Stopped showing placeholder activities in the Optional Activity modal</li>
<li class="li">Updated the Open record declarative action behavior in the playbook incident form field for Service Portal and Workspaces</li>
<li class="li">Updated the Open list declarative action on the Show list of records activity to redirect and open list</li>
<li class="li">Updated the Resolve declarative action on Incident Resolution to move the activity to a Complete state</li>
<li class="li">Corrected the User form activity using the new form controller to update the associated record properly</li>
<li class="li">Stopped User form fields from overflowing and showing outside of a playbook card</li>
<li class="li">Enhanced accessibility features for Keyboard focus, selected state and contrast in Coral default/dark theming</li>
<li class="li">Corrected the Activity Picker dropdown dismissing on the selected activity</li>
<li class="li">Restricted Keyboard actions on pending stages</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_j3l_2kb_cgc">
<li class="li">Updated the Restart button in the restart warning modal from primary-negative color to primary-positive color</li>
<li class="li">Renamed all platform level out of the box activities to match new naming convention</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.3.1 - August 2025 (Yokohama)</dt>
<dd class="dd">Changed: Updated to show declarative actions in archived playbooksFixed: Corrected the Open List declarative action to work with the Service Operations Workspace</dd>
<dt class="dt dlterm">Version 27.2.4 - June 2025 (Yokohama)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_xsf_rnn_nfc">
<li class="li">Corrected overflowing text in running playbooks</li>
<li class="li">Updated archived playbooks to show declarative actions</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.3.6 - June 2025 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_sqp_rnn_nfc">
<li class="li">Corrected overflowing text in running playbooks</li>
<li class="li">Updated archived playbooks to show declarative actions</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.2.2 - May 2025 (Yokohama)</dt>
<dd class="dd" id="store-platcap-rn-playbook-exp-components__latest-store-platcap-rn-playbook-exp-components">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_b5f_xpd_1fc">
<li class="li">Corrected to allow delegated developers and admins to test playbooks</li>
<li class="li">Corrected playbook performance in the portal when dynamic height is set to true</li>
<li class="li">Stopped cutting off playbook activity border for longer height activities</li>
<li class="li">Corrected playbook to remain visible when selecting optional activities</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.3.4 - May 2025 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_mnq_xpd_1fc">
<li class="li">Corrected to allow delegated developers and admins to test playbooks</li>
<li class="li">Corrected playbook performance in the portal when dynamic height is set to true</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.1.8 - April 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_ttz_xpd_1fc">
<li class="li">Corrected scroll bar for Service Portal playbooks that use the Focused Layout</li>
<li class="li">Corrected the link for Preview in Playbook</li>
<li class="li">Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.2.9 - April 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_v13_ypd_1fc">
<li class="li">Corrected scroll bar for Service Portal playbooks that use the Focused Layout</li>
<li class="li">Corrected the link for Preview in Playbook</li>
<li class="li">Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.1.5 - March 2025 (Yokohama)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_r4x_kby_42c">
<li class="li">Corrected to show all activities after previous ones are completed in HR Playbooks</li>
<li class="li">Corrected to allow delegated developers and admins to test playbooks</li>
<li class="li">Made playbook content visible in the background when opening a record from a list activity</li>
<li class="li">Removed title page tooltip from Playbooks in Portal</li>
<li class="li">Made playbook content visible again in Optional Activities mode</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.2.4 - March 2025 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_fh3_lby_42c">
<li class="li">Corrected to show all activities after previous ones are completed in HR Playbooks</li>
<li class="li">Corrected to allow delegated developers and admins to test playbooks</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.1.3 - February 2025 (Yokohama)</dt>
<dd class="dd">New: All playbook activities that use a presentational list now ship with an out-of-the-box preset and component bundle for the now-presentational-list component.</dd>
<dt class="dt dlterm">Version 26.3.2 - February 2025 (Xanadu)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_wrk_dtg_zdc">
<li class="li">Enhanced the portal page refresh behavior to handle the following use cases:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_amf_dtg_zdc">
<li class="li">Without Full Page Refresh: When a user initiates a Record Generator playbook, the portal page URL updates to reflect the table and sysId of the created record without performing a full page refresh.</li>
<li class="li">With Full Page Refresh: If the "Full Page Refresh after Record Generator" widget option is enabled, the URL updates with the table and sysId, followed by a full page refresh (current behavior).</li>
<li class="li">Preserving Query Parameters: In both scenarios, only the table and sysId are updated in the URL, while all other query parameters remain unchanged.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.2.6 - January 2025 (Xanadu)</dt>
<dd class="dd">Fixed: Corrected to display the accurate order of activity executions.</dd>
<dt class="dt dlterm">Version 26.2.3 - November 2024 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added a Guided view mode to the Playbook Activity Viewer</li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_zv2_c2w_2dc">
<li class="li">Updated the Table field in Playbook Content Item to take up to 80 characters</li>
<li class="li">Stopped showing inactive activities in the Activity Definition picker in activity overrides</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_uln_d2w_2dc">
<li class="li">Stopped the Playbook Form Validation from firing multiple times</li>
<li class="li">Corrected access for the "Preview in Playbook" UI Action</li>
<li class="li">Corrected auto-refresh behavior for lists in the mobile playbook environment</li>
<li class="li">Corrected tooltip in playbook heading to only show once</li>
<li class="li">Stopped showing activities as Pending when they should be In Progress in HR Playbook</li>
<li class="li">Set stepper playbook preset to "sm"</li>
<li class="li">Stopped showing conditional lanes when run conditions are not met</li>
<li class="li">Corrected population of the declarative action model field 'is_last_in_playbook'</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.1.2 - September 2024 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_l5f_5gt_pcc">
<li class="li">Corrected tooltip to only show once when playbook title is truncated</li>
<li class="li">Updated lists to auto-refresh when using mobile playbook</li>
<li class="li">Updated stages with unmet run conditions to hide</li>
<li class="li">Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks</li>
<li class="li">Corrected the value for the stepper preset size</li>
<li class="li">Updated activities in focus view to render even when screen height is shorter than the activity</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.2.3 - September 2024 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_k5j_qgt_pcc">
<li class="li">Corrected tooltip to only show once when playbook title is truncated</li>
<li class="li">Updated stages with unmet run conditions to hide</li>
<li class="li">Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks</li>
<li class="li">Updated playbook form to save data when the field is of type "checkbox"</li>
<li class="li">Corrected declarative actions to show in activities when the associated record is changed</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.1.1 - August 2024 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_aff_wm4_ccc">
<li class="li">Added a "Starting" indicator to the first activity in a playbook to prevent a process of sequential activities from being blocked.</li>
<li class="li">Added UIB Presets for the now-stepper when using the Playbook Custom Layout Controller.</li>
<li class="li">Added a "Hide Back to Playbook" toggle to turn on/off the "Back to Playbook" button in compact mode in the Playbook Connected and Playbook Activity Viewer.</li>
<li class="li">Improved Accessibility and WCAG Compliance.</li>
<li class="li">Updated Playbook Activity UIs to be compatible with the Form Controller in UI Builder.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_bzn_wm4_ccc">
<li class="li">Changed the option in the declarative action assignment page to "Overflow menu" instead of "Header Dropdown".</li>
<li class="li">Moved the declarative actions overflow menu to the bottom right of the Playbook Card.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_z3y_xm4_ccc">
<li class="li">Corrected Activity Override's activity definition reference picker to only show the active activity definitions.</li>
<li class="li">Updated Playbook Cards to load the list and checklist components when expanded.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.2.5 - June 2024 (Vancouver)</dt>
<dd class="dd">Fixed: Updated stages to show correct state.</dd>
<dt class="dt dlterm">Version 25.2.1 - May 2024 (Washington DC)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added bundled components for the Focused Vertical, Focused Horizontal, Stacked Vertical, and Stacked Horizontal custom layouts so that you can add layouts to new or existing pages.</li>
<li class="li">Added the record generator function to Custom Layouts so that you can directly configure a record generator for your playbook in UI Builder.</li>
</ul>
</li>
<li class="li">Fixed: Modals no longer result in blank pages when creating records through them.</li>
</ul></dd>
<dt class="dt dlterm">Version 25.1.5 - April 2024 (Washington DC)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Corrected to open the first activity that is in progress when you select a stage.</li>
<li class="li">Corrected optional activities to be placed correctly when added through a scripted API.</li>
<li class="li">CorrectedDownloadandDelete file attachmentdeclarative actions to work in Portal playbooks.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.2.4 - March 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">When an open activity's associated record changes to show a declarative action, agents no longer have to refresh the page in order to see the declarative action on the open activity.</li>
<li class="li">When selecting one declarative action on an activity shows another declarative action, agents no longer have to refresh the page in order to see the new declarative action.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.1.4 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">Added the function to restart a playbook from the beginning, from certain stages, or from certain activities if restart is enabled and defined in the Workflow Studio process design environment.</li>
<li class="li">Added to support using playbooks in Portal: <ul class="ul">
<li class="li">Dynamic Catalog Content Type when creating a catalog item</li>
<li class="li">A Scripted Extension Point</li>
<li class="li">A Portal page</li>
<li class="li">A Portal widget</li>
<li class="li">A UIB page</li>
</ul></li>
<li class="li">Added Next Activity and Previous Activity client actions for the focused activity viewer and for layouts using focused activity viewer.</li>
<li class="li">Apply reflow to out-of-the-box standalone and custom layout playbook components so that the UI adjusts when you resize your window or zoom.</li>
<li class="li">Added form sections to playbook forms.</li>
<li class="li">Added the following mobile playbooks events: <ul class="ul">
<li class="li">Scan Barcode allows users to scan barcodes.</li>
<li class="li">Open Launcher Screen allows users to open launcher screens.</li>
<li class="li">Initial Load Started and Initial Load Completed streamlines the display of loaders between the native mobile and playbook web-based loaders.</li>
<li class="li">Playbook AMB update received lets the mobile controller know when an activities record has changed.</li>
</ul></li>
</ul></li>
<li class="li">Fixed: Key performance, accessibility, and user experience improvements, such as showing playbook forms in activity UIs.</li>
</ul></dd>
<dt class="dt dlterm">Version 24.2.3 - January 2024 (Vancouver)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added the function to restart a playbook from the beginning, from certain stages, or from certain activities if restart is enabled and defined in theWorkflow Studioprocess design environment.</li>
<li class="li">Added to support using playbooks inPortal: <ul class="ul">
<li class="li">Dynamic Catalog Content Typewhen creating a catalog item</li>
<li class="li">AScripted Extension Point</li>
<li class="li">APortalpage</li>
<li class="li">APortalwidget</li>
<li class="li">AUIBpage</li>
</ul></li>
<li class="li">AddedNext ActivityandPrevious Activityclient actions for the focused activity viewer and for layouts using focused activity viewer.</li>
<li class="li">The UI adjusts when you resize your window or zoom for out-of-the-box monolith and custom layout playbook components.</li>
<li class="li">Added form sections to playbook forms.</li>
<li class="li">Added the following mobile playbooks events: <ul class="ul">
<li class="li">Scan Barcodeallows users to scan barcodes.</li>
<li class="li">Open Launcher Screenallows users to open launcher screens.</li>
<li class="li">Initial Load Started and Initial Load Completedstreamlines the display of loaders between the native mobile and playbook web-based loaders.</li>
<li class="li">Playbook AMB update receivedlets the mobile controller know when an activities record has changed.</li>
</ul></li>
</ul></li>
<li class="li">Fixed: Key performance, accessibility, and user experience improvements, such as showing playbook forms in activity UIs.</li>
</ul></dd>
<dt class="dt dlterm">Version 24.2.2 - December 2023 (Vancouver)</dt>
<dd class="dd">Fixed: You no longer receive the "needs previous activity to finish before proceeding" error when using new record generators, custom activity UIs, or show list of
records.</dd>
<dt class="dt dlterm">Version 24.2.1 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Improved readability of the vertical stage and activity pickers with new progress indicators, status icons, priority icons and more.</li>
<li class="li">Updated forms for completed activities to display as forms instead of key-value pairs.</li>
</ul></li>
<li class="li">Fixed: Corrected color contrast of adding optional activities to meet accessibility standards.</li>
</ul></dd>
<dt class="dt dlterm">Version 24.1.3 - September 2023 (Vancouver)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Updated permissions so that pd_admin role users without write access to a triggercan still cancel a record.</li>
<li class="li">Corrected UIB page for Activity UIs so that the entire Activity UI displays.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.1.2 - August 2023 (Vancouver)</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_g2p_hjq_hyb">
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_w3l_jjq_hyb">
<li class="li">Added support for more mobile API features like the perform function</li>
<li class="li">Added the playbook title to the mobile page</li>
<li class="li">Added a Leave playbook button that you can add to the last activity</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_n4d_mjq_hyb">
<li class="li">Updated to show only the correct tooltip when hovering on an activity</li>
<li class="li">Corrected filter appearance</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 23.1.5 - July 2023</dt>
<dd class="dd">Fixed: Selected activity is no longer skipped over when moving to a stage with activities that are scheduled to start 'With previous' [activities in the stage].</dd>
<dt class="dt dlterm">Version 23.1.4 - April 2023</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_j1z_hsy_ywb">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_k1z_hsy_ywb">
<li class="li">Playbook Custom Layouts:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_bvc_nsy_ywb">
<li class="li">Corrected the button label from 'Show stages flag' to 'Show stages' in the Activity Picker.</li>
<li class="li">Updated the 'Create Task' declarative action in the new CSM playbook layout to carry over the account, contact, and consumer from parent case to new task.</li>
<li class="li">Updated the Horizontal Stage Picker to hide stage when all activities are hidden.</li>
<li class="li">Updated the Horizontal Stage Pickers to respond to declarative actions.</li>
<li class="li">Added optional activities for the Horizontal Stage Picker configuration.</li>
<li class="li">Added resizable panes to all templates.</li>
<li class="li">Stopped looping behavior when selecting a stage in the Horizontal Stage Picker after filtering.</li>
<li class="li">Hid activity card progress icons temporarily.</li>
<li class="li">Corrected blurriness of icons for selected pending activities.</li>
</ul></li>
<li class="li">Accessibility:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_rj5_wsy_ywb">
<li class="li">Corrected focus issues for the Horizontal Stage Picker.</li>
<li class="li">Made minor visual changes.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 23.1.3 - March 2023</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_hmt_kb4_qwb">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_exz_kb4_qwb">
<li class="li">Made icons visible in the horizontal stage picker.</li>
<li class="li">Updated the filter to work as expected.</li>
<li class="li">Updated the browser's Back button response, so it takes you to previous activities, etc.</li>
<li class="li">Accessibility: <ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_fks_4b4_qwb">
<li class="li">Added an ARIA label to the input field in forms.</li>
<li class="li">Added alternative text to images for stage and activity elements.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 23.1.2 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Customize the layouts of your Playbook by arranging modular components. <ul class="ul">
<li class="li">The Playbook Custom Layout UI Controller provides access to the underlying process data, so you can also create your own process-aware UI components.</li>
<li class="li">If you're using the provided components, Presets can automatically use data from the Playbook Custom Layout UI Controller as inputs for the components.</li>
<li class="li">See progress and navigate between stages in a horizontal bar instead of the standard vertical view.</li>
<li class="li">If you're not sure where to start, choose from 4 layout templates to try.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 21.4.1 - November 2022 (San Diego)</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_gpl_dwd_3vb">
<li class="li">New: The link to destination feature from UI Builder is now also available in the out-of-the-box, reusable Client Action.</li>
<li class="li">Fixed: Agent experience improvements.</li>
</ul></dd>
<dt class="dt dlterm">Version 22.1.2 - November 2022 (Tokyo)</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-playbook-exp-components__ul_edr_3wd_3vb">
<li class="li">New: The link to destination feature from UI Builder is now also available in the out-of-the-box, reusable Client Action.</li>
<li class="li">Fixed: Agent experience improvements.</li>
</ul></dd>
<dt class="dt dlterm">Version 22.0.4 - August 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Playbooks now auto advance to the next stage, without users having to manually navigate</li>
<li class="li">Fixed: Key performance and accessibility improvements, usability changes, and fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 21.3.6 - August 2022 (San Diego)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Agents and fulfillers no longer need to manually navigate to the next stage of a Playbook. Auto Advance now does this for you.</li>
<li class="li">The Playbook form component has adopted the new client script behavior.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 21.2.1 - May 2022 (San Diego)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">The left navigational pane will be collapsed by default when an agent has one Playbook and one visible stage in Stacked view.</li>
<li class="li">The left navigational pane will be collapsed by default when an agent has one Playbook, one visible stage, and one activity in Focused view.</li>
<li class="li">A Proxied Data Broker is provided to be used when building custom Activity UIs to increase performance. <ul class="ul">
<li class="li">Note: users should update any existing custom Activity UIs to adopt the new data broker</li>
</ul></li>
</ul></li>
<li class="li">Changed:<ul class="ul">
<li class="li">Updated colors for Playbook theming</li>
<li class="li">Activities are lazy loaded in Focused view</li>
<li class="li">Various performance optimizations for Playbook forms</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.5.1 - May 2022 (Rome)</dt>
<dd class="dd">Fixed: Detached form component when activity is not visible to free up resources</dd>
<dt class="dt dlterm">Version 20.4.2 - February 2022</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Playbook left-hand navigational panel can now be collapsed via keyboard navigation</li>
<li class="li">The Create Record activity definition now supports a description property</li>
</ul></li>
<li class="li">Fixed: User time zones are now honored in Playbook Forms</li>
</ul></dd>
<dt class="dt dlterm">Version 20.3.3 - October 2021</dt>
<dd class="dd">Changed: Submit forms before executing declarative actions (excluding server scripts) when the "Requires Form Fields" checkbox is selected.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-playbook-exp-components.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-playbook-exp-components.html\"><body id=\"store-platcap-rn-playbook-exp-components\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-playbook-exp-components\" aria-labelledby=\"title_store-platcap-rn-playbook-exp-components\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-playbook-exp-components\">Playbook Experience Components release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Playbook Experience Components application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-playbook-exp-components__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d499172e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 28.1.1 - August 2025 (Zurich)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_nv2_dkb_cgc\">\n <li class=\"li\">Enhanced UI components of the Activity Viewer, Stage and Activity Picker, Horizontal Stage Picker, and Compact Mode</li>\n <li class=\"li\">Added the ability to select activities from the Horizontal Stage Picker</li>\n <li class=\"li\">Added Back declarative action</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_exs_dkb_cgc\">\n <li class=\"li\">Stopped showing placeholder activities in the Optional Activity modal</li>\n <li class=\"li\">Updated the Open record declarative action behavior in the playbook incident form field for Service Portal and Workspaces</li>\n <li class=\"li\">Updated the Open list declarative action on the Show list of records activity to redirect and open list</li>\n <li class=\"li\">Updated the Resolve declarative action on Incident Resolution to move the activity to a Complete state</li>\n <li class=\"li\">Corrected the User form activity using the new form controller to update the associated record properly</li>\n <li class=\"li\">Stopped User form fields from overflowing and showing outside of a playbook card</li>\n <li class=\"li\">Enhanced accessibility features for Keyboard focus, selected state and contrast in Coral default/dark theming</li>\n <li class=\"li\">Corrected the Activity Picker dropdown dismissing on the selected activity</li>\n <li class=\"li\">Restricted Keyboard actions on pending stages</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_j3l_2kb_cgc\">\n <li class=\"li\">Updated the Restart button in the restart warning modal from primary-negative color to primary-positive color</li>\n <li class=\"li\">Renamed all platform level out of the box activities to match new naming convention</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.3.1 - August 2025 (Yokohama)</dt>\n <dd class=\"dd\">Changed: Updated to show declarative actions in archived playbooksFixed: Corrected the Open List declarative action to work with the Service Operations Workspace</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.2.4 - June 2025 (Yokohama)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_xsf_rnn_nfc\">\n <li class=\"li\">Corrected overflowing text in running playbooks</li>\n <li class=\"li\">Updated archived playbooks to show declarative actions</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.6 - June 2025 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_sqp_rnn_nfc\">\n <li class=\"li\">Corrected overflowing text in running playbooks</li>\n <li class=\"li\">Updated archived playbooks to show declarative actions</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.2.2 - May 2025 (Yokohama)</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-playbook-exp-components__latest-store-platcap-rn-playbook-exp-components\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_b5f_xpd_1fc\">\n <li class=\"li\">Corrected to allow delegated developers and admins to test playbooks</li>\n <li class=\"li\">Corrected playbook performance in the portal when dynamic height is set to true</li>\n <li class=\"li\">Stopped cutting off playbook activity border for longer height activities</li>\n <li class=\"li\">Corrected playbook to remain visible when selecting optional activities</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.4 - May 2025 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_mnq_xpd_1fc\">\n <li class=\"li\">Corrected to allow delegated developers and admins to test playbooks</li>\n <li class=\"li\">Corrected playbook performance in the portal when dynamic height is set to true</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.8 - April 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_ttz_xpd_1fc\">\n <li class=\"li\">Corrected scroll bar for Service Portal playbooks that use the Focused Layout</li>\n <li class=\"li\">Corrected the link for Preview in Playbook</li>\n <li class=\"li\">Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.9 - April 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_v13_ypd_1fc\">\n <li class=\"li\">Corrected scroll bar for Service Portal playbooks that use the Focused Layout</li>\n <li class=\"li\">Corrected the link for Preview in Playbook</li>\n <li class=\"li\">Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.5 - March 2025 (Yokohama)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_r4x_kby_42c\">\n <li class=\"li\">Corrected to show all activities after previous ones are completed in HR Playbooks</li>\n <li class=\"li\">Corrected to allow delegated developers and admins to test playbooks</li>\n <li class=\"li\">Made playbook content visible in the background when opening a record from a list activity</li>\n <li class=\"li\">Removed title page tooltip from Playbooks in Portal</li>\n <li class=\"li\">Made playbook content visible again in Optional Activities mode</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.4 - March 2025 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_fh3_lby_42c\">\n <li class=\"li\">Corrected to show all activities after previous ones are completed in HR Playbooks</li>\n <li class=\"li\">Corrected to allow delegated developers and admins to test playbooks</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.3 - February 2025 (Yokohama)</dt>\n <dd class=\"dd\">New: All playbook activities that use a presentational list now ship with an out-of-the-box preset and component bundle for the now-presentational-list component.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.2 - February 2025 (Xanadu)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_wrk_dtg_zdc\">\n <li class=\"li\">Enhanced the portal page refresh behavior to handle the following use cases:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_amf_dtg_zdc\">\n <li class=\"li\">Without Full Page Refresh: When a user initiates a Record Generator playbook, the portal page URL updates to reflect the table and sysId of the created record without performing a full page refresh.</li>\n <li class=\"li\">With Full Page Refresh: If the "Full Page Refresh after Record Generator" widget option is enabled, the URL updates with the table and sysId, followed by a full page refresh (current behavior).</li>\n <li class=\"li\">Preserving Query Parameters: In both scenarios, only the table and sysId are updated in the URL, while all other query parameters remain unchanged.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.6 - January 2025 (Xanadu)</dt>\n <dd class=\"dd\">Fixed: Corrected to display the accurate order of activity executions.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.3 - November 2024 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added a Guided view mode to the Playbook Activity Viewer</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_zv2_c2w_2dc\">\n <li class=\"li\">Updated the Table field in Playbook Content Item to take up to 80 characters</li>\n <li class=\"li\">Stopped showing inactive activities in the Activity Definition picker in activity overrides</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_uln_d2w_2dc\">\n <li class=\"li\">Stopped the Playbook Form Validation from firing multiple times</li>\n <li class=\"li\">Corrected access for the "Preview in Playbook" UI Action</li>\n <li class=\"li\">Corrected auto-refresh behavior for lists in the mobile playbook environment</li>\n <li class=\"li\">Corrected tooltip in playbook heading to only show once</li>\n <li class=\"li\">Stopped showing activities as Pending when they should be In Progress in HR Playbook</li>\n <li class=\"li\">Set stepper playbook preset to "sm"</li>\n <li class=\"li\">Stopped showing conditional lanes when run conditions are not met</li>\n <li class=\"li\">Corrected population of the declarative action model field 'is_last_in_playbook'</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.2 - September 2024 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_l5f_5gt_pcc\">\n <li class=\"li\">Corrected tooltip to only show once when playbook title is truncated</li>\n <li class=\"li\">Updated lists to auto-refresh when using mobile playbook</li>\n <li class=\"li\">Updated stages with unmet run conditions to hide</li>\n <li class=\"li\">Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks</li>\n <li class=\"li\">Corrected the value for the stepper preset size</li>\n <li class=\"li\">Updated activities in focus view to render even when screen height is shorter than the activity</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.3 - September 2024 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_k5j_qgt_pcc\">\n <li class=\"li\">Corrected tooltip to only show once when playbook title is truncated</li>\n <li class=\"li\">Updated stages with unmet run conditions to hide</li>\n <li class=\"li\">Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks</li>\n <li class=\"li\">Updated playbook form to save data when the field is of type "checkbox"</li>\n <li class=\"li\">Corrected declarative actions to show in activities when the associated record is changed</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.1 - August 2024 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_aff_wm4_ccc\">\n <li class=\"li\">Added a "Starting" indicator to the first activity in a playbook to prevent a process of sequential activities from being blocked.</li>\n <li class=\"li\">Added UIB Presets for the now-stepper when using the Playbook Custom Layout Controller.</li>\n <li class=\"li\">Added a "Hide Back to Playbook" toggle to turn on/off the "Back to Playbook" button in compact mode in the Playbook Connected and Playbook Activity Viewer.</li>\n <li class=\"li\">Improved Accessibility and WCAG Compliance.</li>\n <li class=\"li\">Updated Playbook Activity UIs to be compatible with the Form Controller in UI Builder.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_bzn_wm4_ccc\">\n <li class=\"li\">Changed the option in the declarative action assignment page to "Overflow menu" instead of "Header Dropdown".</li>\n <li class=\"li\">Moved the declarative actions overflow menu to the bottom right of the Playbook Card.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_z3y_xm4_ccc\">\n <li class=\"li\">Corrected Activity Override's activity definition reference picker to only show the active activity definitions.</li>\n <li class=\"li\">Updated Playbook Cards to load the list and checklist components when expanded.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.5 - June 2024 (Vancouver)</dt>\n <dd class=\"dd\">Fixed: Updated stages to show correct state.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.1 - May 2024 (Washington DC)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added bundled components for the Focused Vertical, Focused Horizontal, Stacked Vertical, and Stacked Horizontal custom layouts so that you can add layouts to new or existing pages.</li>\n <li class=\"li\">Added the record generator function to Custom Layouts so that you can directly configure a record generator for your playbook in UI Builder.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Modals no longer result in blank pages when creating records through them.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.5 - April 2024 (Washington DC)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Corrected to open the first activity that is in progress when you select a stage.</li>\n <li class=\"li\">Corrected optional activities to be placed correctly when added through a scripted API.</li>\n <li class=\"li\">CorrectedDownloadandDelete file attachmentdeclarative actions to work in Portal playbooks.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.4 - March 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">When an open activity's associated record changes to show a declarative action, agents no longer have to refresh the page in order to see the declarative action on the open activity.</li>\n <li class=\"li\">When selecting one declarative action on an activity shows another declarative action, agents no longer have to refresh the page in order to see the new declarative action.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.4 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">Added the function to restart a playbook from the beginning, from certain stages, or from certain activities if restart is enabled and defined in the Workflow Studio process design environment.</li>\n <li class=\"li\">Added to support using playbooks in Portal: <ul class=\"ul\">\n <li class=\"li\">Dynamic Catalog Content Type when creating a catalog item</li>\n <li class=\"li\">A Scripted Extension Point</li>\n <li class=\"li\">A Portal page</li>\n <li class=\"li\">A Portal widget</li>\n <li class=\"li\">A UIB page</li>\n </ul></li>\n <li class=\"li\">Added Next Activity and Previous Activity client actions for the focused activity viewer and for layouts using focused activity viewer.</li>\n <li class=\"li\">Apply reflow to out-of-the-box standalone and custom layout playbook components so that the UI adjusts when you resize your window or zoom.</li>\n <li class=\"li\">Added form sections to playbook forms.</li>\n <li class=\"li\">Added the following mobile playbooks events: <ul class=\"ul\">\n <li class=\"li\">Scan Barcode allows users to scan barcodes.</li>\n <li class=\"li\">Open Launcher Screen allows users to open launcher screens.</li>\n <li class=\"li\">Initial Load Started and Initial Load Completed streamlines the display of loaders between the native mobile and playbook web-based loaders.</li>\n <li class=\"li\">Playbook AMB update received lets the mobile controller know when an activities record has changed.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: Key performance, accessibility, and user experience improvements, such as showing playbook forms in activity UIs.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.3 - January 2024 (Vancouver)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added the function to restart a playbook from the beginning, from certain stages, or from certain activities if restart is enabled and defined in theWorkflow Studioprocess design environment.</li>\n <li class=\"li\">Added to support using playbooks inPortal: <ul class=\"ul\">\n <li class=\"li\">Dynamic Catalog Content Typewhen creating a catalog item</li>\n <li class=\"li\">AScripted Extension Point</li>\n <li class=\"li\">APortalpage</li>\n <li class=\"li\">APortalwidget</li>\n <li class=\"li\">AUIBpage</li>\n </ul></li>\n <li class=\"li\">AddedNext ActivityandPrevious Activityclient actions for the focused activity viewer and for layouts using focused activity viewer.</li>\n <li class=\"li\">The UI adjusts when you resize your window or zoom for out-of-the-box monolith and custom layout playbook components.</li>\n <li class=\"li\">Added form sections to playbook forms.</li>\n <li class=\"li\">Added the following mobile playbooks events: <ul class=\"ul\">\n <li class=\"li\">Scan Barcodeallows users to scan barcodes.</li>\n <li class=\"li\">Open Launcher Screenallows users to open launcher screens.</li>\n <li class=\"li\">Initial Load Started and Initial Load Completedstreamlines the display of loaders between the native mobile and playbook web-based loaders.</li>\n <li class=\"li\">Playbook AMB update receivedlets the mobile controller know when an activities record has changed.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: Key performance, accessibility, and user experience improvements, such as showing playbook forms in activity UIs.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.2 - December 2023 (Vancouver)</dt>\n <dd class=\"dd\">Fixed: You no longer receive the "needs previous activity to finish before proceeding" error when using new record generators, custom activity UIs, or show list of\n records.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.1 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Improved readability of the vertical stage and activity pickers with new progress indicators, status icons, priority icons and more.</li>\n <li class=\"li\">Updated forms for completed activities to display as forms instead of key-value pairs.</li>\n </ul></li>\n <li class=\"li\">Fixed: Corrected color contrast of adding optional activities to meet accessibility standards.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.3 - September 2023 (Vancouver)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Updated permissions so that pd_admin role users without write access to a triggercan still cancel a record.</li>\n <li class=\"li\">Corrected UIB page for Activity UIs so that the entire Activity UI displays.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.2 - August 2023 (Vancouver)</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_g2p_hjq_hyb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_w3l_jjq_hyb\">\n <li class=\"li\">Added support for more mobile API features like the perform function</li>\n <li class=\"li\">Added the playbook title to the mobile page</li>\n <li class=\"li\">Added a Leave playbook button that you can add to the last activity</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_n4d_mjq_hyb\">\n <li class=\"li\">Updated to show only the correct tooltip when hovering on an activity</li>\n <li class=\"li\">Corrected filter appearance</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.5 - July 2023</dt>\n <dd class=\"dd\">Fixed: Selected activity is no longer skipped over when moving to a stage with activities that are scheduled to start 'With previous' [activities in the stage].</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.4 - April 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_j1z_hsy_ywb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_k1z_hsy_ywb\">\n <li class=\"li\">Playbook Custom Layouts:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_bvc_nsy_ywb\">\n <li class=\"li\">Corrected the button label from 'Show stages flag' to 'Show stages' in the Activity Picker.</li>\n <li class=\"li\">Updated the 'Create Task' declarative action in the new CSM playbook layout to carry over the account, contact, and consumer from parent case to new task.</li>\n <li class=\"li\">Updated the Horizontal Stage Picker to hide stage when all activities are hidden.</li>\n <li class=\"li\">Updated the Horizontal Stage Pickers to respond to declarative actions.</li>\n <li class=\"li\">Added optional activities for the Horizontal Stage Picker configuration.</li>\n <li class=\"li\">Added resizable panes to all templates.</li>\n <li class=\"li\">Stopped looping behavior when selecting a stage in the Horizontal Stage Picker after filtering.</li>\n <li class=\"li\">Hid activity card progress icons temporarily.</li>\n <li class=\"li\">Corrected blurriness of icons for selected pending activities.</li>\n </ul></li>\n <li class=\"li\">Accessibility:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_rj5_wsy_ywb\">\n <li class=\"li\">Corrected focus issues for the Horizontal Stage Picker.</li>\n <li class=\"li\">Made minor visual changes.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.3 - March 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_hmt_kb4_qwb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_exz_kb4_qwb\">\n <li class=\"li\">Made icons visible in the horizontal stage picker.</li>\n <li class=\"li\">Updated the filter to work as expected.</li>\n <li class=\"li\">Updated the browser's Back button response, so it takes you to previous activities, etc.</li>\n <li class=\"li\">Accessibility: <ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_fks_4b4_qwb\">\n <li class=\"li\">Added an ARIA label to the input field in forms.</li>\n <li class=\"li\">Added alternative text to images for stage and activity elements.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.2 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Customize the layouts of your Playbook by arranging modular components. <ul class=\"ul\">\n <li class=\"li\">The Playbook Custom Layout UI Controller provides access to the underlying process data, so you can also create your own process-aware UI components.</li>\n <li class=\"li\">If you're using the provided components, Presets can automatically use data from the Playbook Custom Layout UI Controller as inputs for the components.</li>\n <li class=\"li\">See progress and navigate between stages in a horizontal bar instead of the standard vertical view.</li>\n <li class=\"li\">If you're not sure where to start, choose from 4 layout templates to try.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 21.4.1 - November 2022 (San Diego)</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_gpl_dwd_3vb\">\n <li class=\"li\">New: The link to destination feature from UI Builder is now also available in the out-of-the-box, reusable Client Action.</li>\n <li class=\"li\">Fixed: Agent experience improvements.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.2 - November 2022 (Tokyo)</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-playbook-exp-components__ul_edr_3wd_3vb\">\n <li class=\"li\">New: The link to destination feature from UI Builder is now also available in the out-of-the-box, reusable Client Action.</li>\n <li class=\"li\">Fixed: Agent experience improvements.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.4 - August 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Playbooks now auto advance to the next stage, without users having to manually navigate</li>\n <li class=\"li\">Fixed: Key performance and accessibility improvements, usability changes, and fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 21.3.6 - August 2022 (San Diego)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Agents and fulfillers no longer need to manually navigate to the next stage of a Playbook. Auto Advance now does this for you.</li>\n <li class=\"li\">The Playbook form component has adopted the new client script behavior.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 21.2.1 - May 2022 (San Diego)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">The left navigational pane will be collapsed by default when an agent has one Playbook and one visible stage in Stacked view.</li>\n <li class=\"li\">The left navigational pane will be collapsed by default when an agent has one Playbook, one visible stage, and one activity in Focused view.</li>\n <li class=\"li\">A Proxied Data Broker is provided to be used when building custom Activity UIs to increase performance. <ul class=\"ul\">\n <li class=\"li\">Note: users should update any existing custom Activity UIs to adopt the new data broker</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Updated colors for Playbook theming</li>\n <li class=\"li\">Activities are lazy loaded in Focused view</li>\n <li class=\"li\">Various performance optimizations for Playbook forms</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.5.1 - May 2022 (Rome)</dt>\n <dd class=\"dd\">Fixed: Detached form component when activity is not visible to free up resources</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.4.2 - February 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Playbook left-hand navigational panel can now be collapsed via keyboard navigation</li>\n <li class=\"li\">The Create Record activity definition now supports a description property</li>\n </ul></li>\n <li class=\"li\">Fixed: User time zones are now honored in Playbook Forms</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.3.3 - October 2021</dt>\n <dd class=\"dd\">Changed: Submit forms before executing declarative actions (excluding server scripts) when the "Requires Form Fields" checkbox is selected.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Playbook Experience Components release notes
Version history for the Playbook Experience Components application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.1.1 - August 2025 (Zurich)
* New:
+ Enhanced UI components of the Activity Viewer, Stage and Activity Picker, Horizontal Stage Picker, and Compact Mode
+ Added the ability to select activities from the Horizontal Stage Picker
+ Added Back declarative action
* Fixed:
+ Stopped showing placeholder activities in the Optional Activity modal
+ Updated the Open record declarative action behavior in the playbook incident form field for Service Portal and Workspaces
+ Updated the Open list declarative action on the Show list of records activity to redirect and open list
+ Updated the Resolve declarative action on Incident Resolution to move the activity to a Complete state
+ Corrected the User form activity using the new form controller to update the associated record properly
+ Stopped User form fields from overflowing and showing outside of a playbook card
+ Enhanced accessibility features for Keyboard focus, selected state and contrast in Coral default/dark theming
+ Corrected the Activity Picker dropdown dismissing on the selected activity
+ Restricted Keyboard actions on pending stages
* Changed:
+ Updated the Restart button in the restart warning modal from primary-negative color to primary-positive color
+ Renamed all platform level out of the box activities to match new naming convention
#### Version 27.3.1 - August 2025 (Yokohama)
Changed: Updated to show declarative actions in archived playbooksFixed: Corrected the Open List declarative action to work with the Service Operations Workspace
#### Version 27.2.4 - June 2025 (Yokohama)
* Fixed:
+ Corrected overflowing text in running playbooks
+ Updated archived playbooks to show declarative actions
#### Version 26.3.6 - June 2025 (Xanadu)
* Fixed:
+ Corrected overflowing text in running playbooks
+ Updated archived playbooks to show declarative actions
#### Version 27.2.2 - May 2025 (Yokohama)
* Fixed:
+ Corrected to allow delegated developers and admins to test playbooks
+ Corrected playbook performance in the portal when dynamic height is set to true
+ Stopped cutting off playbook activity border for longer height activities
+ Corrected playbook to remain visible when selecting optional activities
#### Version 26.3.4 - May 2025 (Xanadu)
* Fixed:
+ Corrected to allow delegated developers and admins to test playbooks
+ Corrected playbook performance in the portal when dynamic height is set to true
#### Version 27.1.8 - April 2025
* Fixed:
+ Corrected scroll bar for Service Portal playbooks that use the Focused Layout
+ Corrected the link for Preview in Playbook
+ Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link
#### Version 26.2.9 - April 2025
* Fixed:
+ Corrected scroll bar for Service Portal playbooks that use the Focused Layout
+ Corrected the link for Preview in Playbook
+ Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link
#### Version 27.1.5 - March 2025 (Yokohama)
* Fixed:
+ Corrected to show all activities after previous ones are completed in HR Playbooks
+ Corrected to allow delegated developers and admins to test playbooks
+ Made playbook content visible in the background when opening a record from a list activity
+ Removed title page tooltip from Playbooks in Portal
+ Made playbook content visible again in Optional Activities mode
#### Version 25.2.4 - March 2025 (Washington DC)
* Fixed:
+ Corrected to show all activities after previous ones are completed in HR Playbooks
+ Corrected to allow delegated developers and admins to test playbooks
#### Version 27.1.3 - February 2025 (Yokohama)
New: All playbook activities that use a presentational list now ship with an out-of-the-box preset and component bundle for the now-presentational-list component.
#### Version 26.3.2 - February 2025 (Xanadu)
* Changed:
+ Enhanced the portal page refresh behavior to handle the following use cases:
- Without Full Page Refresh: When a user initiates a Record Generator playbook, the portal page URL updates to reflect the table and sysId of the created record without performing a full page refresh.
- With Full Page Refresh: If the "Full Page Refresh after Record Generator" widget option is enabled, the URL updates with the table and sysId, followed by a full page refresh (current behavior).
- Preserving Query Parameters: In both scenarios, only the table and sysId are updated in the URL, while all other query parameters remain unchanged.
#### Version 26.2.6 - January 2025 (Xanadu)
Fixed: Corrected to display the accurate order of activity executions.
#### Version 26.2.3 - November 2024 (Xanadu)
* New: Added a Guided view mode to the Playbook Activity Viewer
* Changed:
+ Updated the Table field in Playbook Content Item to take up to 80 characters
+ Stopped showing inactive activities in the Activity Definition picker in activity overrides
* Fixed:
+ Stopped the Playbook Form Validation from firing multiple times
+ Corrected access for the "Preview in Playbook" UI Action
+ Corrected auto-refresh behavior for lists in the mobile playbook environment
+ Corrected tooltip in playbook heading to only show once
+ Stopped showing activities as Pending when they should be In Progress in HR Playbook
+ Set stepper playbook preset to "sm"
+ Stopped showing conditional lanes when run conditions are not met
+ Corrected population of the declarative action model field 'is\_last\_in\_playbook'
#### Version 26.1.2 - September 2024 (Xanadu)
* Fixed:
+ Corrected tooltip to only show once when playbook title is truncated
+ Updated lists to auto-refresh when using mobile playbook
+ Updated stages with unmet run conditions to hide
+ Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks
+ Corrected the value for the stepper preset size
+ Updated activities in focus view to render even when screen height is shorter than the activity
#### Version 25.2.3 - September 2024 (Washington DC)
* Fixed:
+ Corrected tooltip to only show once when playbook title is truncated
+ Updated stages with unmet run conditions to hide
+ Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks
+ Updated playbook form to save data when the field is of type "checkbox"
+ Corrected declarative actions to show in activities when the associated record is changed
#### Version 26.1.1 - August 2024 (Xanadu)
* New:
+ Added a "Starting" indicator to the first activity in a playbook to prevent a process of sequential activities from being blocked.
+ Added UIB Presets for the now-stepper when using the Playbook Custom Layout Controller.
+ Added a "Hide Back to Playbook" toggle to turn on/off the "Back to Playbook" button in compact mode in the Playbook Connected and Playbook Activity Viewer.
+ Improved Accessibility and WCAG Compliance.
+ Updated Playbook Activity UIs to be compatible with the Form Controller in UI Builder.
* Changed:
+ Changed the option in the declarative action assignment page to "Overflow menu" instead of "Header Dropdown".
+ Moved the declarative actions overflow menu to the bottom right of the Playbook Card.
* Fixed:
+ Corrected Activity Override's activity definition reference picker to only show the active activity definitions.
+ Updated Playbook Cards to load the list and checklist components when expanded.
#### Version 24.2.5 - June 2024 (Vancouver)
Fixed: Updated stages to show correct state.
#### Version 25.2.1 - May 2024 (Washington DC)
* New:
+ Added bundled components for the Focused Vertical, Focused Horizontal, Stacked Vertical, and Stacked Horizontal custom layouts so that you can add layouts to new or existing pages.
+ Added the record generator function to Custom Layouts so that you can directly configure a record generator for your playbook in UI Builder.
* Fixed: Modals no longer result in blank pages when creating records through them.
#### Version 25.1.5 - April 2024 (Washington DC)
* Fixed:
+ Corrected to open the first activity that is in progress when you select a stage.
+ Corrected optional activities to be placed correctly when added through a scripted API.
+ CorrectedDownloadandDelete file attachmentdeclarative actions to work in Portal playbooks.
#### Version 24.2.4 - March 2024
* Fixed:
+ When an open activity's associated record changes to show a declarative action, agents no longer have to refresh the page in order to see the declarative action on the open activity.
+ When selecting one declarative action on an activity shows another declarative action, agents no longer have to refresh the page in order to see the new declarative action.
#### Version 25.1.4 - February 2024
* New:
+ Added the function to restart a playbook from the beginning, from certain stages, or from certain activities if restart is enabled and defined in the Workflow Studio process design environment.
+ Added to support using playbooks in Portal:
- Dynamic Catalog Content Type when creating a catalog item
- A Scripted Extension Point
- A Portal page
- A Portal widget
- A UIB page
+ Added Next Activity and Previous Activity client actions for the focused activity viewer and for layouts using focused activity viewer.
+ Apply reflow to out-of-the-box standalone and custom layout playbook components so that the UI adjusts when you resize your window or zoom.
+ Added form sections to playbook forms.
+ Added the following mobile playbooks events:
- Scan Barcode allows users to scan barcodes.
- Open Launcher Screen allows users to open launcher screens.
- Initial Load Started and Initial Load Completed streamlines the display of loaders between the native mobile and playbook web-based loaders.
- Playbook AMB update received lets the mobile controller know when an activities record has changed.
* Fixed: Key performance, accessibility, and user experience improvements, such as showing playbook forms in activity UIs.
#### Version 24.2.3 - January 2024 (Vancouver)
* New:
+ Added the function to restart a playbook from the beginning, from certain stages, or from certain activities if restart is enabled and defined in theWorkflow Studioprocess design environment.
+ Added to support using playbooks inPortal:
- Dynamic Catalog Content Typewhen creating a catalog item
- AScripted Extension Point
- APortalpage
- APortalwidget
- AUIBpage
+ AddedNext ActivityandPrevious Activityclient actions for the focused activity viewer and for layouts using focused activity viewer.
+ The UI adjusts when you resize your window or zoom for out-of-the-box monolith and custom layout playbook components.
+ Added form sections to playbook forms.
+ Added the following mobile playbooks events:
- Scan Barcodeallows users to scan barcodes.
- Open Launcher Screenallows users to open launcher screens.
- Initial Load Started and Initial Load Completedstreamlines the display of loaders between the native mobile and playbook web-based loaders.
- Playbook AMB update receivedlets the mobile controller know when an activities record has changed.
* Fixed: Key performance, accessibility, and user experience improvements, such as showing playbook forms in activity UIs.
#### Version 24.2.2 - December 2023 (Vancouver)
Fixed: You no longer receive the "needs previous activity to finish before proceeding" error when using new record generators, custom activity UIs, or show list of
records.
#### Version 24.2.1 - November 2023
* Changed:
+ Improved readability of the vertical stage and activity pickers with new progress indicators, status icons, priority icons and more.
+ Updated forms for completed activities to display as forms instead of key-value pairs.
* Fixed: Corrected color contrast of adding optional activities to meet accessibility standards.
#### Version 24.1.3 - September 2023 (Vancouver)
* Fixed:
+ Updated permissions so that pd\_admin role users without write access to a triggercan still cancel a record.
+ Corrected UIB page for Activity UIs so that the entire Activity UI displays.
#### Version 24.1.2 - August 2023 (Vancouver)
* Changed:
+ Added support for more mobile API features like the perform function
+ Added the playbook title to the mobile page
+ Added a Leave playbook button that you can add to the last activity
* Fixed:
+ Updated to show only the correct tooltip when hovering on an activity
+ Corrected filter appearance
#### Version 23.1.5 - July 2023
Fixed: Selected activity is no longer skipped over when moving to a stage with activities that are scheduled to start 'With previous' [activities in the stage].
#### Version 23.1.4 - April 2023
* Fixed:
+ Playbook Custom Layouts:
- Corrected the button label from 'Show stages flag' to 'Show stages' in the Activity Picker.
- Updated the 'Create Task' declarative action in the new CSM playbook layout to carry over the account, contact, and consumer from parent case to new task.
- Updated the Horizontal Stage Picker to hide stage when all activities are hidden.
- Updated the Horizontal Stage Pickers to respond to declarative actions.
- Added optional activities for the Horizontal Stage Picker configuration.
- Added resizable panes to all templates.
- Stopped looping behavior when selecting a stage in the Horizontal Stage Picker after filtering.
- Hid activity card progress icons temporarily.
- Corrected blurriness of icons for selected pending activities.
+ Accessibility:
- Corrected focus issues for the Horizontal Stage Picker.
- Made minor visual changes.
#### Version 23.1.3 - March 2023
* Fixed:
+ Made icons visible in the horizontal stage picker.
+ Updated the filter to work as expected.
+ Updated the browser's Back button response, so it takes you to previous activities, etc.
+ Accessibility:
- Added an ARIA label to the input field in forms.
- Added alternative text to images for stage and activity elements.
#### Version 23.1.2 - February 2023
* New:
+ Customize the layouts of your Playbook by arranging modular components.
- The Playbook Custom Layout UI Controller provides access to the underlying process data, so you can also create your own process-aware UI components.
- If you're using the provided components, Presets can automatically use data from the Playbook Custom Layout UI Controller as inputs for the components.
- See progress and navigate between stages in a horizontal bar instead of the standard vertical view.
- If you're not sure where to start, choose from 4 layout templates to try.
#### Version 21.4.1 - November 2022 (San Diego)
* New: The link to destination feature from UI Builder is now also available in the out-of-the-box, reusable Client Action.
* Fixed: Agent experience improvements.
#### Version 22.1.2 - November 2022 (Tokyo)
* New: The link to destination feature from UI Builder is now also available in the out-of-the-box, reusable Client Action.
* Fixed: Agent experience improvements.
#### Version 22.0.4 - August 2022
* New: Playbooks now auto advance to the next stage, without users having to manually navigate
* Fixed: Key performance and accessibility improvements, usability changes, and fixes
#### Version 21.3.6 - August 2022 (San Diego)
* New:
+ Agents and fulfillers no longer need to manually navigate to the next stage of a Playbook. Auto Advance now does this for you.
+ The Playbook form component has adopted the new client script behavior.
#### Version 21.2.1 - May 2022 (San Diego)
* New:
+ The left navigational pane will be collapsed by default when an agent has one Playbook and one visible stage in Stacked view.
+ The left navigational pane will be collapsed by default when an agent has one Playbook, one visible stage, and one activity in Focused view.
+ A Proxied Data Broker is provided to be used when building custom Activity UIs to increase performance.
- Note: users should update any existing custom Activity UIs to adopt the new data broker
* Changed:
+ Updated colors for Playbook theming
+ Activities are lazy loaded in Focused view
+ Various performance optimizations for Playbook forms
#### Version 20.5.1 - May 2022 (Rome)
Fixed: Detached form component when activity is not visible to free up resources
#### Version 20.4.2 - February 2022
* Changed:
+ Playbook left-hand navigational panel can now be collapsed via keyboard navigation
+ The Create Record activity definition now supports a description property
* Fixed: User time zones are now honored in Playbook Forms
#### Version 20.3.3 - October 2021
Changed: Submit forms before executing declarative actions (excluding server scripts) when the "Requires Form Fields" checkbox is selected.
| ---
title: Playbook Experience Components release notes
description: Version history for the Playbook Experience Components application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Playbook Experience Components release notes
Version history for the Playbook Experience Components application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.1.1 - August 2025 (Zurich)
* New:
+ Enhanced UI components of the Activity Viewer, Stage and Activity Picker, Horizontal Stage Picker, and Compact Mode
+ Added the ability to select activities from the Horizontal Stage Picker
+ Added Back declarative action
* Fixed:
+ Stopped showing placeholder activities in the Optional Activity modal
+ Updated the Open record declarative action behavior in the playbook incident form field for Service Portal and Workspaces
+ Updated the Open list declarative action on the Show list of records activity to redirect and open list
+ Updated the Resolve declarative action on Incident Resolution to move the activity to a Complete state
+ Corrected the User form activity using the new form controller to update the associated record properly
+ Stopped User form fields from overflowing and showing outside of a playbook card
+ Enhanced accessibility features for Keyboard focus, selected state and contrast in Coral default/dark theming
+ Corrected the Activity Picker dropdown dismissing on the selected activity
+ Restricted Keyboard actions on pending stages
* Changed:
+ Updated the Restart button in the restart warning modal from primary-negative color to primary-positive color
+ Renamed all platform level out of the box activities to match new naming convention
#### Version 27.3.1 - August 2025 (Yokohama)
Changed: Updated to show declarative actions in archived playbooksFixed: Corrected the Open List declarative action to work with the Service Operations Workspace
#### Version 27.2.4 - June 2025 (Yokohama)
* Fixed:
+ Corrected overflowing text in running playbooks
+ Updated archived playbooks to show declarative actions
#### Version 26.3.6 - June 2025 (Xanadu)
* Fixed:
+ Corrected overflowing text in running playbooks
+ Updated archived playbooks to show declarative actions
#### Version 27.2.2 - May 2025 (Yokohama)
* Fixed:
+ Corrected to allow delegated developers and admins to test playbooks
+ Corrected playbook performance in the portal when dynamic height is set to true
+ Stopped cutting off playbook activity border for longer height activities
+ Corrected playbook to remain visible when selecting optional activities
#### Version 26.3.4 - May 2025 (Xanadu)
* Fixed:
+ Corrected to allow delegated developers and admins to test playbooks
+ Corrected playbook performance in the portal when dynamic height is set to true
#### Version 27.1.8 - April 2025
* Fixed:
+ Corrected scroll bar for Service Portal playbooks that use the Focused Layout
+ Corrected the link for Preview in Playbook
+ Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link
#### Version 26.2.9 - April 2025
* Fixed:
+ Corrected scroll bar for Service Portal playbooks that use the Focused Layout
+ Corrected the link for Preview in Playbook
+ Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link
#### Version 27.1.5 - March 2025 (Yokohama)
* Fixed:
+ Corrected to show all activities after previous ones are completed in HR Playbooks
+ Corrected to allow delegated developers and admins to test playbooks
+ Made playbook content visible in the background when opening a record from a list activity
+ Removed title page tooltip from Playbooks in Portal
+ Made playbook content visible again in Optional Activities mode
#### Version 25.2.4 - March 2025 (Washington DC)
* Fixed:
+ Corrected to show all activities after previous ones are completed in HR Playbooks
+ Corrected to allow delegated developers and admins to test playbooks
#### Version 27.1.3 - February 2025 (Yokohama)
New: All playbook activities that use a presentational list now ship with an out-of-the-box preset and component bundle for the now-presentational-list component.
#### Version 26.3.2 - February 2025 (Xanadu)
* Changed:
+ Enhanced the portal page refresh behavior to handle the following use cases:
- Without Full Page Refresh: When a user initiates a Record Generator playbook, the portal page URL updates to reflect the table and sysId of the created record without performing a full page refresh.
- With Full Page Refresh: If the "Full Page Refresh after Record Generator" widget option is enabled, the URL updates with the table and sysId, followed by a full page refresh (current behavior).
- Preserving Query Parameters: In both scenarios, only the table and sysId are updated in the URL, while all other query parameters remain unchanged.
#### Version 26.2.6 - January 2025 (Xanadu)
Fixed: Corrected to display the accurate order of activity executions.
#### Version 26.2.3 - November 2024 (Xanadu)
* New: Added a Guided view mode to the Playbook Activity Viewer
* Changed:
+ Updated the Table field in Playbook Content Item to take up to 80 characters
+ Stopped showing inactive activities in the Activity Definition picker in activity overrides
* Fixed:
+ Stopped the Playbook Form Validation from firing multiple times
+ Corrected access for the "Preview in Playbook" UI Action
+ Corrected auto-refresh behavior for lists in the mobile playbook environment
+ Corrected tooltip in playbook heading to only show once
+ Stopped showing activities as Pending when they should be In Progress in HR Playbook
+ Set stepper playbook preset to "sm"
+ Stopped showing conditional lanes when run conditions are not met
+ Corrected population of the declarative action model field 'is\_last\_in\_playbook'
#### Version 26.1.2 - September 2024 (Xanadu)
* Fixed:
+ Corrected tooltip to only show once when playbook title is truncated
+ Updated lists to auto-refresh when using mobile playbook
+ Updated stages with unmet run conditions to hide
+ Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks
+ Corrected the value for the stepper preset size
+ Updated activities in focus view to render even when screen height is shorter than the activity
#### Version 25.2.3 - September 2024 (Washington DC)
* Fixed:
+ Corrected tooltip to only show once when playbook title is truncated
+ Updated stages with unmet run conditions to hide
+ Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks
+ Updated playbook form to save data when the field is of type "checkbox"
+ Corrected declarative actions to show in activities when the associated record is changed
#### Version 26.1.1 - August 2024 (Xanadu)
* New:
+ Added a "Starting" indicator to the first activity in a playbook to prevent a process of sequential activities from being blocked.
+ Added UIB Presets for the now-stepper when using the Playbook Custom Layout Controller.
+ Added a "Hide Back to Playbook" toggle to turn on/off the "Back to Playbook" button in compact mode in the Playbook Connected and Playbook Activity Viewer.
+ Improved Accessibility and WCAG Compliance.
+ Updated Playbook Activity UIs to be compatible with the Form Controller in UI Builder.
* Changed:
+ Changed the option in the declarative action assignment page to "Overflow menu" instead of "Header Dropdown".
+ Moved the declarative actions overflow menu to the bottom right of the Playbook Card.
* Fixed:
+ Corrected Activity Override's activity definition reference picker to only show the active activity definitions.
+ Updated Playbook Cards to load the list and checklist components when expanded.
#### Version 24.2.5 - June 2024 (Vancouver)
Fixed: Updated stages to show correct state.
#### Version 25.2.1 - May 2024 (Washington DC)
* New:
+ Added bundled components for the Focused Vertical, Focused Horizontal, Stacked Vertical, and Stacked Horizontal custom layouts so that you can add layouts to new or existing pages.
+ Added the record generator function to Custom Layouts so that you can directly configure a record generator for your playbook in UI Builder.
* Fixed: Modals no longer result in blank pages when creating records through them.
#### Version 25.1.5 - April 2024 (Washington DC)
* Fixed:
+ Corrected to open the first activity that is in progress when you select a stage.
+ Corrected optional activities to be placed correctly when added through a scripted API.
+ CorrectedDownloadandDelete file attachmentdeclarative actions to work in Portal playbooks.
#### Version 24.2.4 - March 2024
* Fixed:
+ When an open activity's associated record changes to show a declarative action, agents no longer have to refresh the page in order to see the declarative action on the open activity.
+ When selecting one declarative action on an activity shows another declarative action, agents no longer have to refresh the page in order to see the new declarative action.
#### Version 25.1.4 - February 2024
* New:
+ Added the function to restart a playbook from the beginning, from certain stages, or from certain activities if restart is enabled and defined in the Workflow Studio process design environment.
+ Added to support using playbooks in Portal:
- Dynamic Catalog Content Type when creating a catalog item
- A Scripted Extension Point
- A Portal page
- A Portal widget
- A UIB page
+ Added Next Activity and Previous Activity client actions for the focused activity viewer and for layouts using focused activity viewer.
+ Apply reflow to out-of-the-box standalone and custom layout playbook components so that the UI adjusts when you resize your window or zoom.
+ Added form sections to playbook forms.
+ Added the following mobile playbooks events:
- Scan Barcode allows users to scan barcodes.
- Open Launcher Screen allows users to open launcher screens.
- Initial Load Started and Initial Load Completed streamlines the display of loaders between the native mobile and playbook web-based loaders.
- Playbook AMB update received lets the mobile controller know when an activities record has changed.
* Fixed: Key performance, accessibility, and user experience improvements, such as showing playbook forms in activity UIs.
#### Version 24.2.3 - January 2024 (Vancouver)
* New:
+ Added the function to restart a playbook from the beginning, from certain stages, or from certain activities if restart is enabled and defined in theWorkflow Studioprocess design environment.
+ Added to support using playbooks inPortal:
- Dynamic Catalog Content Typewhen creating a catalog item
- AScripted Extension Point
- APortalpage
- APortalwidget
- AUIBpage
+ AddedNext ActivityandPrevious Activityclient actions for the focused activity viewer and for layouts using focused activity viewer.
+ The UI adjusts when you resize your window or zoom for out-of-the-box monolith and custom layout playbook components.
+ Added form sections to playbook forms.
+ Added the following mobile playbooks events:
- Scan Barcodeallows users to scan barcodes.
- Open Launcher Screenallows users to open launcher screens.
- Initial Load Started and Initial Load Completedstreamlines the display of loaders between the native mobile and playbook web-based loaders.
- Playbook AMB update receivedlets the mobile controller know when an activities record has changed.
* Fixed: Key performance, accessibility, and user experience improvements, such as showing playbook forms in activity UIs.
#### Version 24.2.2 - December 2023 (Vancouver)
Fixed: You no longer receive the "needs previous activity to finish before proceeding" error when using new record generators, custom activity UIs, or show list of
records.
#### Version 24.2.1 - November 2023
* Changed:
+ Improved readability of the vertical stage and activity pickers with new progress indicators, status icons, priority icons and more.
+ Updated forms for completed activities to display as forms instead of key-value pairs.
* Fixed: Corrected color contrast of adding optional activities to meet accessibility standards.
#### Version 24.1.3 - September 2023 (Vancouver)
* Fixed:
+ Updated permissions so that pd\_admin role users without write access to a triggercan still cancel a record.
+ Corrected UIB page for Activity UIs so that the entire Activity UI displays.
#### Version 24.1.2 - August 2023 (Vancouver)
* Changed:
+ Added support for more mobile API features like the perform function
+ Added the playbook title to the mobile page
+ Added a Leave playbook button that you can add to the last activity
* Fixed:
+ Updated to show only the correct tooltip when hovering on an activity
+ Corrected filter appearance
#### Version 23.1.5 - July 2023
Fixed: Selected activity is no longer skipped over when moving to a stage with activities that are scheduled to start 'With previous' [activities in the stage].
#### Version 23.1.4 - April 2023
* Fixed:
+ Playbook Custom Layouts:
- Corrected the button label from 'Show stages flag' to 'Show stages' in the Activity Picker.
- Updated the 'Create Task' declarative action in the new CSM playbook layout to carry over the account, contact, and consumer from parent case to new task.
- Updated the Horizontal Stage Picker to hide stage when all activities are hidden.
- Updated the Horizontal Stage Pickers to respond to declarative actions.
- Added optional activities for the Horizontal Stage Picker configuration.
- Added resizable panes to all templates.
- Stopped looping behavior when selecting a stage in the Horizontal Stage Picker after filtering.
- Hid activity card progress icons temporarily.
- Corrected blurriness of icons for selected pending activities.
+ Accessibility:
- Corrected focus issues for the Horizontal Stage Picker.
- Made minor visual changes.
#### Version 23.1.3 - March 2023
* Fixed:
+ Made icons visible in the horizontal stage picker.
+ Updated the filter to work as expected.
+ Updated the browser's Back button response, so it takes you to previous activities, etc.
+ Accessibility:
- Added an ARIA label to the input field in forms.
- Added alternative text to images for stage and activity elements.
#### Version 23.1.2 - February 2023
* New:
+ Customize the layouts of your Playbook by arranging modular components.
- The Playbook Custom Layout UI Controller provides access to the underlying process data, so you can also create your own process-aware UI components.
- If you're using the provided components, Presets can automatically use data from the Playbook Custom Layout UI Controller as inputs for the components.
- See progress and navigate between stages in a horizontal bar instead of the standard vertical view.
- If you're not sure where to start, choose from 4 layout templates to try.
#### Version 21.4.1 - November 2022 (San Diego)
* New: The link to destination feature from UI Builder is now also available in the out-of-the-box, reusable Client Action.
* Fixed: Agent experience improvements.
#### Version 22.1.2 - November 2022 (Tokyo)
* New: The link to destination feature from UI Builder is now also available in the out-of-the-box, reusable Client Action.
* Fixed: Agent experience improvements.
#### Version 22.0.4 - August 2022
* New: Playbooks now auto advance to the next stage, without users having to manually navigate
* Fixed: Key performance and accessibility improvements, usability changes, and fixes
#### Version 21.3.6 - August 2022 (San Diego)
* New:
+ Agents and fulfillers no longer need to manually navigate to the next stage of a Playbook. Auto Advance now does this for you.
+ The Playbook form component has adopted the new client script behavior.
#### Version 21.2.1 - May 2022 (San Diego)
* New:
+ The left navigational pane will be collapsed by default when an agent has one Playbook and one visible stage in Stacked view.
+ The left navigational pane will be collapsed by default when an agent has one Playbook, one visible stage, and one activity in Focused view.
+ A Proxied Data Broker is provided to be used when building custom Activity UIs to increase performance.
- Note: users should update any existing custom Activity UIs to adopt the new data broker
* Changed:
+ Updated colors for Playbook theming
+ Activities are lazy loaded in Focused view
+ Various performance optimizations for Playbook forms
#### Version 20.5.1 - May 2022 (Rome)
Fixed: Detached form component when activity is not visible to free up resources
#### Version 20.4.2 - February 2022
* Changed:
+ Playbook left-hand navigational panel can now be collapsed via keyboard navigation
+ The Create Record activity definition now supports a description property
* Fixed: User time zones are now honored in Playbook Forms
#### Version 20.3.3 - October 2021
Changed: Submit forms before executing declarative actions (excluding server scripts) when the "Requires Form Fields" checkbox is selected.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-playbook-experience.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-playbook-experience.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-playbook-experience.html | Playbook Experience release notes | Version history for the Playbook Experience application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-playbook-experience.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-playbook-experience.html"><body id="store-platcap-rn-playbook-experience"><main role="main"><article role="article" class="dita" id="store-platcap-rn-playbook-experience" aria-labelledby="title_store-platcap-rn-playbook-experience">
<h1 class="title topictitle1" id="title_store-platcap-rn-playbook-experience">Playbook Experience release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Playbook Experience application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-playbook-experience__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d455592e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 28.1.1 - August 2025 (Zurich)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_h2l_zjb_cgc">
<li class="li">Enhanced UI components of the Activity Viewer, Stage and Activity Picker, Horizontal Stage Picker, and Compact Mode</li>
<li class="li">Added the ability to select activities from the Horizontal Stage Picker</li>
<li class="li">Added Back declarative action</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_ek1_1kb_cgc">
<li class="li">Stopped showing placeholder activities in the Optional Activity modal</li>
<li class="li">Updated the Open record declarative action behavior in the playbook incident form field for Service Portal and Workspaces</li>
<li class="li">Updated the Open list declarative action on the Show list of records activity to redirect and open list</li>
<li class="li">Updated the Resolve declarative action on Incident Resolution to move the activity to a Complete state</li>
<li class="li">Corrected the User form activity using the new form controller to update the associated record properly</li>
<li class="li">Stopped User form fields from overflowing and showing outside of a playbook card</li>
<li class="li">Enhanced accessibility features for Keyboard focus, selected state and contrast in Coral default/dark theming</li>
<li class="li">Corrected the Activity Picker dropdown dismissing on the selected activity</li>
<li class="li">Restricted Keyboard actions on pending stages</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_hyv_1kb_cgc">
<li class="li">Updated the Restart button in the restart warning modal from primary-negative color to primary-positive color</li>
<li class="li">Renamed all platform level out of the box activities to match new naming convention</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.3.1 - August 2025 (Yokohama)</dt>
<dd class="dd">Changed: Updated to show declarative actions in archived playbooksFixed: Corrected the Open List declarative action to work with the Service Operations Workspace</dd>
<dt class="dt dlterm">Version 27.2.1 - May 2025 (Yokohama)</dt>
<dd class="dd" id="store-platcap-rn-playbook-experience__latest-store-platcap-rn-playbook-experience">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_m33_spd_1fc">
<li class="li">Corrected to allow delegated developers and admins to test playbooks</li>
<li class="li">Corrected playbook performance in the portal when dynamic height is set to true</li>
<li class="li">Stopped cutting off playbook activity border for longer height activities</li>
<li class="li">Corrected playbook to remain visible when selecting optional activities</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.3.4 - May 2025 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_cxv_spd_1fc">
<li class="li">Corrected to allow delegated developers and admins to test playbooks</li>
<li class="li">Corrected playbook performance in the portal when dynamic height is set to true</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.2.7 - April 2025</dt>
<dd class="dd">Fixed: Corrected the link for Preview in Playbook.</dd>
<dt class="dt dlterm">Version 26.2.5 - April 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_iwl_tpd_1fc">
<li class="li">Corrected scroll bar for Service Portal playbooks that use the Focused Layout</li>
<li class="li">Corrected the link for Preview in Playbook</li>
<li class="li">Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.1.4 - April 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_pdz_tpd_1fc">
<li class="li">Corrected scroll bar for Service Portal playbooks that use the Focused Layout</li>
<li class="li">Corrected the link for Preview in Playbook</li>
<li class="li">Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.1.2 - March 2025 (Yokohama)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_vpk_hby_42c">
<li class="li">Corrected to show all activities after previous ones are completed in HR Playbooks</li>
<li class="li">Corrected to allow delegated developers and admins to test playbooks</li>
<li class="li">Made playbook content visible in the background when opening a record from a list activity</li>
<li class="li">Removed title page tooltip from Playbooks in Portal</li>
<li class="li">Made playbook content visible again in Optional Activities mode</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.2.6 - March 2025 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_afv_hby_42c">
<li class="li">Corrected to show all activities after previous ones are completed in HR Playbooks</li>
<li class="li">Corrected to allow delegated developers and admins to test playbooks</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.1.1 - February 2025 (Yokohama)</dt>
<dd class="dd">New: Out-of-the-box activity definitions that use a list component come with a UI Builder now-presentational-list component bundle and preset.</dd>
<dt class="dt dlterm">Version 26.3.2 - February 2025 (Xanadu)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_bp4_vsg_zdc">
<li class="li">Improved the portal page refresh behavior to handle the following use cases:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_gbk_ftg_zdc">
<li class="li">Without Full Page Refresh: When a user initiates a Record Generator playbook, the portal page URL updates to reflect the table and sysId of the created record without performing a full page refresh.</li>
<li class="li">With Full Page Refresh: If the "Full Page Refresh after Record Generator" widget option is enabled, the URL updates with the table and sysId, followed by a full page refresh (current behavior).</li>
<li class="li">Preserving Query Parameters: In both scenarios, only the table and sysId are updated in the URL, while all other query parameters remain unchanged.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.2.2 - November 2024 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added a Guided view mode to the Playbook Activity Viewer</li>
<li class="li">Changed:</li>
<li class="li">
<ul class="ul" id="store-platcap-rn-playbook-experience__ul_gdd_xbt_ddc">
<li class="li">Updated the Table field in Playbook Content Item to take up to 80 characters</li>
<li class="li">Stopped showing inactive activities in the Activity Definition picker in activity overrides</li>
</ul>
</li>
<li class="li">Fixed:</li>
<li class="li">
<ul class="ul" id="store-platcap-rn-playbook-experience__ul_jhs_xbt_ddc">
<li class="li">Stopped the Playbook Form Validation from firing multiple times</li>
<li class="li">Corrected access for the "Preview in Playbook" UI Action</li>
<li class="li">Corrected auto-refresh behavior for lists in the mobile playbook environment</li>
<li class="li">Corrected tooltip in playbook heading to only show once</li>
<li class="li">Stopped showing activities as Pending when they should be In Progress in HR Playbook</li>
<li class="li">Set stepper playbook preset to "sm"</li>
<li class="li">Stopped showing conditional lanes when run conditions are not met</li>
<li class="li">Corrected population of the declarative action model field 'is_last_in_playbook'</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 26.1.3 - September 2024 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_uxx_5gt_pcc">
<li class="li">Corrected tooltip to only show once when playbook title is truncated</li>
<li class="li">Updated lists to auto-refresh when using mobile playbook</li>
<li class="li">Updated stages with unmet run conditions to hide</li>
<li class="li">Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks</li>
<li class="li">Corrected the value for the stepper preset size</li>
<li class="li">Updated activities in focus view to render even when screen height is shorter than the activity</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.2.3 - September 2024 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_mvj_vgt_pcc">
<li class="li">Corrected tooltip to only show once when playbook title is truncated</li>
<li class="li">Updated stages with unmet run conditions to hide</li>
<li class="li">Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks</li>
<li class="li">Updated playbook form to save data when the field is of type "checkbox"</li>
<li class="li">Corrected declarative actions to show in activities when the associated record is changed</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.1.2 - August 2024 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_i55_ym4_ccc">
<li class="li">Added a "Starting" indicator to the first activity in a playbook to prevent a process of sequential activities from being blocked.</li>
<li class="li">Added UIB Presets for the now-stepper when using the Playbook Custom Layout Controller.</li>
<li class="li">Added a "Hide Back to Playbook" toggle to turn on/off the "Back to Playbook" button in compact mode in the Playbook Connected and Playbook Activity Viewer.</li>
<li class="li">Improved Accessibility and WCAG Compliance.</li>
<li class="li">Updated Playbook Activity UIs to be compatible with the Form Controller in UI Builder.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_h5v_zm4_ccc">
<li class="li">Changed the option in the declarative action assignment page to "Overflow menu" instead of "Header Dropdown".</li>
<li class="li">Moved the declarative actions overflow menu to the bottom right of the Playbook Card.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_syf_bn4_ccc">
<li class="li">Corrected Activity Override's activity definition reference picker to only show the active activity definitions.</li>
<li class="li">Updated Playbook Cards to load the list and checklist components when expanded.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.2.1 - May 2024 (Washington DC)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added bundled components for the Focused Vertical, Focused Horizontal, Stacked Vertical, and Stacked Horizontal custom layouts so that you can add layouts to new or existing pages.</li>
<li class="li">Added the record generator function to Custom Layouts so that you can directly configure a record generator for your playbook in UI Builder.</li>
</ul>
</li>
<li class="li">Fixed: Modals no longer result in blank pages when creating records through them.</li>
</ul></dd>
<dt class="dt dlterm">Version 25.1.3 - April 2024 (Washington DC)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Corrected to open the first activity that is in progress when you select a stage.</li>
<li class="li">Corrected optional activities to be placed correctly when added through a scripted API.</li>
<li class="li">Corrected Download and Delete file attachment declarative actions to work in Portal playbooks.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 25.1.2 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added the function to restart a playbook from the beginning, from certain stages, or from certain activities if restart is enabled and defined in the Workflow Studio process design environment.</li>
<li class="li">Added to support using playbooks in Portal: <ul class="ul">
<li class="li">Dynamic Catalog Content Type when creating a catalog item</li>
<li class="li">A Scripted Extension Point</li>
<li class="li">A Portal page</li>
<li class="li">A Portal widget</li>
<li class="li">A UIB page</li>
</ul></li>
<li class="li">Added Next Activity and Previous Activity client actions for the focused activity viewer and for layouts using focused activity viewer.</li>
<li class="li">Apply reflow to out-of-the-box standalone and custom layout playbook components so that the UI adjusts when you resize your window or zoom.</li>
<li class="li">Added form sections to playbook forms.</li>
<li class="li">Added the following mobile playbooks events: <ul class="ul">
<li class="li">Scan Barcode allows users to scan barcodes.</li>
<li class="li">Open Launcher Screen allows users to open launcher screens.</li>
<li class="li">Initial Load Started and Initial Load Completed streamlines the display of loaders between the native mobile and playbook web-based loaders.</li>
<li class="li">Playbook AMB update received lets the mobile controller know when an activities record has changed.</li>
</ul></li>
</ul></li>
<li class="li">Fixed: Key performance, accessibility, and user experience improvements, such as showing playbook forms in activity UIs.</li>
</ul></dd>
<dt class="dt dlterm">Version 24.2.2 - December 2023 (Vancouver)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">You no longer receive the "needs previous activity to finish before proceeding" error when using new record generators, custom activity UIs, or show list of records.</li>
<li class="li">You must have write access to use the Save and mark complete declarative action.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.2.1 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Improved readability of the vertical stage and activity pickers with new progress indicators, status icons, priority icons and more.</li>
<li class="li">Updated forms for completed activities to display as forms instead of key-value pairs.</li>
</ul></li>
<li class="li">Fixed: Corrected color contrast of adding optional activities to meet accessibility standards.</li>
</ul></dd>
<dt class="dt dlterm">Version 24.1.2 - September 2023 (Vancouver)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Updated permissions so that pd_admin role users without write access to a trigger can still cancel a record.</li>
<li class="li">Corrected UIB page for Activity UIs so that the entire Activity UI displays.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.1.1 - August 2023 (Vancouver)</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-playbook-experience__ul_g2p_hjq_hyb">
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_w3l_jjq_hyb">
<li class="li">Added support for more mobile API features like the perform function</li>
<li class="li">Added the playbook title to the mobile page</li>
<li class="li">Added a Leave playbook button that you can add to the last activity</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_n4d_mjq_hyb">
<li class="li">Updated to show only the correct tooltip when hovering on an activity</li>
<li class="li">Corrected filter appearance</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.2.1 - August 2023 (Tokyo)</dt>
<dd class="dd">Fixed: Corrected payload mapping for the Playbook Open Record action.</dd>
<dt class="dt dlterm">Version 23.1.4 - April 2023</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-playbook-experience__ul_pxx_jhz_ywb">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_mbc_khz_ywb">
<li class="li">Playbook Custom Layouts:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_fqs_khz_ywb">
<li class="li">Corrected the button label from 'Show stages flag' to 'Show stages' in the Activity Picker</li>
<li class="li">Updated the 'Create Task' declarative action in the new CSM playbook layout to carry over the account, contact, and consumer from parent case to new task</li>
<li class="li">Updated Horizontal Stage Picker to hide stage when all activities are hidden</li>
<li class="li">Updated Horizontal Stage Pickers to respond to declarative actions</li>
<li class="li">Added optional activities for the Horizontal Stage Picker configuration</li>
<li class="li">Added resizable panes to all templates</li>
<li class="li">Stopped looping behavior when selecting a stage in the Horizontal Stage Picker after filtering</li>
<li class="li">Hid activity card progress icons temporarily</li>
<li class="li">Corrected blurriness of icons for selected pending activities</li>
</ul></li>
</ul></li>
<li class="li">Accessibility:<ul class="ul" id="store-platcap-rn-playbook-experience__ul_lpt_zgf_zwb">
<li class="li">Corrected focus issues for the Horizontal Stage Picker</li>
<li class="li">Made minor visual changes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 23.1.1 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Customize the layouts of your Playbook by arranging modular components. <ul class="ul">
<li class="li">The Playbook Custom Layout UI Controller provides access to the underlying process data, so you can also create your own process-aware UI components.</li>
<li class="li">If you're using the provided components, Presets can automatically use data from the Playbook Custom Layout UI Controller as inputs for the components.</li>
<li class="li">See progress and navigate between stages in a horizontal bar instead of the standard vertical view.</li>
<li class="li">If you're not sure where to start, choose from 4 layout templates to try.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.1.2 - November 2022 (Tokyo)</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-playbook-experience__ul_ncz_1vd_3vb">
<li class="li">New: The Link to destination feature from UI Builder is also available in Playbook now</li>
<li class="li">Fixed: Performance optimization</li>
</ul></dd>
<dt class="dt dlterm">Version 21.4.1 0 November 2022 (San Diego)</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-playbook-experience__ul_f5y_rvd_3vb">
<li class="li">New: The Link to destination feature from UI Builder is also available in Playbook now</li>
<li class="li">Fixed: Performance optimization</li>
</ul></dd>
<dt class="dt dlterm">Version 22.0.4 - August 2022 (Tokyo)</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-playbook-experience__ul_bxv_jfk_35b">
<li class="li">New: Playbooks now auto advance to the next stage, without a user having to manually navigate</li>
<li class="li">Fixed: Key performance, accessibility, and user experience improvements to the Playbook Experience components</li>
</ul></dd>
<dt class="dt dlterm">Version 21.3.3 - August 2022 (San Diego)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Agents and fulfillers no longer need to manually navigate to the next stage of a Playbook. Auto Advance now does this for you.</li>
<li class="li">The Playbook form component has adopted the new client script behavior.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 21.2.3 - May 2022 (San Diego)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Significant performance optimizations to default Activity UIs including adoption of new proxied data broker. <ul class="ul">
<li class="li">Note: users should update any existing custom Activity UIs to adopt the new data broker</li>
</ul></li>
<li class="li">New "Open List" declarative action for opening lists in new tab</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 20.5.1 - May 2022 (Rome)</dt>
<dd class="dd">Fixed: Security bug.</dd>
<dt class="dt dlterm">Version 20.4.2 - February 2022</dt>
<dd class="dd">Fixed: User time zones are now honored in Playbook Forms.</dd>
<dt class="dt dlterm">Version 20.3.3 - October 2021</dt>
<dd class="dd">Changed: The "Mark Complete" declarative action used by the User Form activity now saves the associated record before completing an activity.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-playbook-experience.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-playbook-experience.html\"><body id=\"store-platcap-rn-playbook-experience\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-playbook-experience\" aria-labelledby=\"title_store-platcap-rn-playbook-experience\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-playbook-experience\">Playbook Experience release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Playbook Experience application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-playbook-experience__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d455592e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 28.1.1 - August 2025 (Zurich)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_h2l_zjb_cgc\">\n <li class=\"li\">Enhanced UI components of the Activity Viewer, Stage and Activity Picker, Horizontal Stage Picker, and Compact Mode</li>\n <li class=\"li\">Added the ability to select activities from the Horizontal Stage Picker</li>\n <li class=\"li\">Added Back declarative action</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_ek1_1kb_cgc\">\n <li class=\"li\">Stopped showing placeholder activities in the Optional Activity modal</li>\n <li class=\"li\">Updated the Open record declarative action behavior in the playbook incident form field for Service Portal and Workspaces</li>\n <li class=\"li\">Updated the Open list declarative action on the Show list of records activity to redirect and open list</li>\n <li class=\"li\">Updated the Resolve declarative action on Incident Resolution to move the activity to a Complete state</li>\n <li class=\"li\">Corrected the User form activity using the new form controller to update the associated record properly</li>\n <li class=\"li\">Stopped User form fields from overflowing and showing outside of a playbook card</li>\n <li class=\"li\">Enhanced accessibility features for Keyboard focus, selected state and contrast in Coral default/dark theming</li>\n <li class=\"li\">Corrected the Activity Picker dropdown dismissing on the selected activity</li>\n <li class=\"li\">Restricted Keyboard actions on pending stages</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_hyv_1kb_cgc\">\n <li class=\"li\">Updated the Restart button in the restart warning modal from primary-negative color to primary-positive color</li>\n <li class=\"li\">Renamed all platform level out of the box activities to match new naming convention</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.3.1 - August 2025 (Yokohama)</dt>\n <dd class=\"dd\">Changed: Updated to show declarative actions in archived playbooksFixed: Corrected the Open List declarative action to work with the Service Operations Workspace</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.2.1 - May 2025 (Yokohama)</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-playbook-experience__latest-store-platcap-rn-playbook-experience\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_m33_spd_1fc\">\n <li class=\"li\">Corrected to allow delegated developers and admins to test playbooks</li>\n <li class=\"li\">Corrected playbook performance in the portal when dynamic height is set to true</li>\n <li class=\"li\">Stopped cutting off playbook activity border for longer height activities</li>\n <li class=\"li\">Corrected playbook to remain visible when selecting optional activities</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.4 - May 2025 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_cxv_spd_1fc\">\n <li class=\"li\">Corrected to allow delegated developers and admins to test playbooks</li>\n <li class=\"li\">Corrected playbook performance in the portal when dynamic height is set to true</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.7 - April 2025</dt>\n <dd class=\"dd\">Fixed: Corrected the link for Preview in Playbook.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.5 - April 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_iwl_tpd_1fc\">\n <li class=\"li\">Corrected scroll bar for Service Portal playbooks that use the Focused Layout</li>\n <li class=\"li\">Corrected the link for Preview in Playbook</li>\n <li class=\"li\">Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.4 - April 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_pdz_tpd_1fc\">\n <li class=\"li\">Corrected scroll bar for Service Portal playbooks that use the Focused Layout</li>\n <li class=\"li\">Corrected the link for Preview in Playbook</li>\n <li class=\"li\">Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.2 - March 2025 (Yokohama)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_vpk_hby_42c\">\n <li class=\"li\">Corrected to show all activities after previous ones are completed in HR Playbooks</li>\n <li class=\"li\">Corrected to allow delegated developers and admins to test playbooks</li>\n <li class=\"li\">Made playbook content visible in the background when opening a record from a list activity</li>\n <li class=\"li\">Removed title page tooltip from Playbooks in Portal</li>\n <li class=\"li\">Made playbook content visible again in Optional Activities mode</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.6 - March 2025 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_afv_hby_42c\">\n <li class=\"li\">Corrected to show all activities after previous ones are completed in HR Playbooks</li>\n <li class=\"li\">Corrected to allow delegated developers and admins to test playbooks</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.1 - February 2025 (Yokohama)</dt>\n <dd class=\"dd\">New: Out-of-the-box activity definitions that use a list component come with a UI Builder now-presentational-list component bundle and preset.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.2 - February 2025 (Xanadu)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_bp4_vsg_zdc\">\n <li class=\"li\">Improved the portal page refresh behavior to handle the following use cases:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_gbk_ftg_zdc\">\n <li class=\"li\">Without Full Page Refresh: When a user initiates a Record Generator playbook, the portal page URL updates to reflect the table and sysId of the created record without performing a full page refresh.</li>\n <li class=\"li\">With Full Page Refresh: If the "Full Page Refresh after Record Generator" widget option is enabled, the URL updates with the table and sysId, followed by a full page refresh (current behavior).</li>\n <li class=\"li\">Preserving Query Parameters: In both scenarios, only the table and sysId are updated in the URL, while all other query parameters remain unchanged.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.2 - November 2024 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added a Guided view mode to the Playbook Activity Viewer</li>\n <li class=\"li\">Changed:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_gdd_xbt_ddc\">\n <li class=\"li\">Updated the Table field in Playbook Content Item to take up to 80 characters</li>\n <li class=\"li\">Stopped showing inactive activities in the Activity Definition picker in activity overrides</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_jhs_xbt_ddc\">\n <li class=\"li\">Stopped the Playbook Form Validation from firing multiple times</li>\n <li class=\"li\">Corrected access for the "Preview in Playbook" UI Action</li>\n <li class=\"li\">Corrected auto-refresh behavior for lists in the mobile playbook environment</li>\n <li class=\"li\">Corrected tooltip in playbook heading to only show once</li>\n <li class=\"li\">Stopped showing activities as Pending when they should be In Progress in HR Playbook</li>\n <li class=\"li\">Set stepper playbook preset to "sm"</li>\n <li class=\"li\">Stopped showing conditional lanes when run conditions are not met</li>\n <li class=\"li\">Corrected population of the declarative action model field 'is_last_in_playbook'</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.3 - September 2024 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_uxx_5gt_pcc\">\n <li class=\"li\">Corrected tooltip to only show once when playbook title is truncated</li>\n <li class=\"li\">Updated lists to auto-refresh when using mobile playbook</li>\n <li class=\"li\">Updated stages with unmet run conditions to hide</li>\n <li class=\"li\">Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks</li>\n <li class=\"li\">Corrected the value for the stepper preset size</li>\n <li class=\"li\">Updated activities in focus view to render even when screen height is shorter than the activity</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.3 - September 2024 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_mvj_vgt_pcc\">\n <li class=\"li\">Corrected tooltip to only show once when playbook title is truncated</li>\n <li class=\"li\">Updated stages with unmet run conditions to hide</li>\n <li class=\"li\">Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks</li>\n <li class=\"li\">Updated playbook form to save data when the field is of type "checkbox"</li>\n <li class=\"li\">Corrected declarative actions to show in activities when the associated record is changed</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.2 - August 2024 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_i55_ym4_ccc\">\n <li class=\"li\">Added a "Starting" indicator to the first activity in a playbook to prevent a process of sequential activities from being blocked.</li>\n <li class=\"li\">Added UIB Presets for the now-stepper when using the Playbook Custom Layout Controller.</li>\n <li class=\"li\">Added a "Hide Back to Playbook" toggle to turn on/off the "Back to Playbook" button in compact mode in the Playbook Connected and Playbook Activity Viewer.</li>\n <li class=\"li\">Improved Accessibility and WCAG Compliance.</li>\n <li class=\"li\">Updated Playbook Activity UIs to be compatible with the Form Controller in UI Builder.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_h5v_zm4_ccc\">\n <li class=\"li\">Changed the option in the declarative action assignment page to "Overflow menu" instead of "Header Dropdown".</li>\n <li class=\"li\">Moved the declarative actions overflow menu to the bottom right of the Playbook Card.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_syf_bn4_ccc\">\n <li class=\"li\">Corrected Activity Override's activity definition reference picker to only show the active activity definitions.</li>\n <li class=\"li\">Updated Playbook Cards to load the list and checklist components when expanded.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.1 - May 2024 (Washington DC)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added bundled components for the Focused Vertical, Focused Horizontal, Stacked Vertical, and Stacked Horizontal custom layouts so that you can add layouts to new or existing pages.</li>\n <li class=\"li\">Added the record generator function to Custom Layouts so that you can directly configure a record generator for your playbook in UI Builder.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Modals no longer result in blank pages when creating records through them.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.3 - April 2024 (Washington DC)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Corrected to open the first activity that is in progress when you select a stage.</li>\n <li class=\"li\">Corrected optional activities to be placed correctly when added through a scripted API.</li>\n <li class=\"li\">Corrected Download and Delete file attachment declarative actions to work in Portal playbooks.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.2 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added the function to restart a playbook from the beginning, from certain stages, or from certain activities if restart is enabled and defined in the Workflow Studio process design environment.</li>\n <li class=\"li\">Added to support using playbooks in Portal: <ul class=\"ul\">\n <li class=\"li\">Dynamic Catalog Content Type when creating a catalog item</li>\n <li class=\"li\">A Scripted Extension Point</li>\n <li class=\"li\">A Portal page</li>\n <li class=\"li\">A Portal widget</li>\n <li class=\"li\">A UIB page</li>\n </ul></li>\n <li class=\"li\">Added Next Activity and Previous Activity client actions for the focused activity viewer and for layouts using focused activity viewer.</li>\n <li class=\"li\">Apply reflow to out-of-the-box standalone and custom layout playbook components so that the UI adjusts when you resize your window or zoom.</li>\n <li class=\"li\">Added form sections to playbook forms.</li>\n <li class=\"li\">Added the following mobile playbooks events: <ul class=\"ul\">\n <li class=\"li\">Scan Barcode allows users to scan barcodes.</li>\n <li class=\"li\">Open Launcher Screen allows users to open launcher screens.</li>\n <li class=\"li\">Initial Load Started and Initial Load Completed streamlines the display of loaders between the native mobile and playbook web-based loaders.</li>\n <li class=\"li\">Playbook AMB update received lets the mobile controller know when an activities record has changed.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: Key performance, accessibility, and user experience improvements, such as showing playbook forms in activity UIs.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.2 - December 2023 (Vancouver)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">You no longer receive the "needs previous activity to finish before proceeding" error when using new record generators, custom activity UIs, or show list of records.</li>\n <li class=\"li\">You must have write access to use the Save and mark complete declarative action.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.1 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Improved readability of the vertical stage and activity pickers with new progress indicators, status icons, priority icons and more.</li>\n <li class=\"li\">Updated forms for completed activities to display as forms instead of key-value pairs.</li>\n </ul></li>\n <li class=\"li\">Fixed: Corrected color contrast of adding optional activities to meet accessibility standards.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.2 - September 2023 (Vancouver)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Updated permissions so that pd_admin role users without write access to a trigger can still cancel a record.</li>\n <li class=\"li\">Corrected UIB page for Activity UIs so that the entire Activity UI displays.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.1 - August 2023 (Vancouver)</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_g2p_hjq_hyb\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_w3l_jjq_hyb\">\n <li class=\"li\">Added support for more mobile API features like the perform function</li>\n <li class=\"li\">Added the playbook title to the mobile page</li>\n <li class=\"li\">Added a Leave playbook button that you can add to the last activity</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_n4d_mjq_hyb\">\n <li class=\"li\">Updated to show only the correct tooltip when hovering on an activity</li>\n <li class=\"li\">Corrected filter appearance</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.1 - August 2023 (Tokyo)</dt>\n <dd class=\"dd\">Fixed: Corrected payload mapping for the Playbook Open Record action.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.4 - April 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_pxx_jhz_ywb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_mbc_khz_ywb\">\n <li class=\"li\">Playbook Custom Layouts:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_fqs_khz_ywb\">\n <li class=\"li\">Corrected the button label from 'Show stages flag' to 'Show stages' in the Activity Picker</li>\n <li class=\"li\">Updated the 'Create Task' declarative action in the new CSM playbook layout to carry over the account, contact, and consumer from parent case to new task</li>\n <li class=\"li\">Updated Horizontal Stage Picker to hide stage when all activities are hidden</li>\n <li class=\"li\">Updated Horizontal Stage Pickers to respond to declarative actions</li>\n <li class=\"li\">Added optional activities for the Horizontal Stage Picker configuration</li>\n <li class=\"li\">Added resizable panes to all templates</li>\n <li class=\"li\">Stopped looping behavior when selecting a stage in the Horizontal Stage Picker after filtering</li>\n <li class=\"li\">Hid activity card progress icons temporarily</li>\n <li class=\"li\">Corrected blurriness of icons for selected pending activities</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Accessibility:<ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_lpt_zgf_zwb\">\n <li class=\"li\">Corrected focus issues for the Horizontal Stage Picker</li>\n <li class=\"li\">Made minor visual changes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 23.1.1 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Customize the layouts of your Playbook by arranging modular components. <ul class=\"ul\">\n <li class=\"li\">The Playbook Custom Layout UI Controller provides access to the underlying process data, so you can also create your own process-aware UI components.</li>\n <li class=\"li\">If you're using the provided components, Presets can automatically use data from the Playbook Custom Layout UI Controller as inputs for the components.</li>\n <li class=\"li\">See progress and navigate between stages in a horizontal bar instead of the standard vertical view.</li>\n <li class=\"li\">If you're not sure where to start, choose from 4 layout templates to try.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.2 - November 2022 (Tokyo)</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_ncz_1vd_3vb\">\n <li class=\"li\">New: The Link to destination feature from UI Builder is also available in Playbook now</li>\n <li class=\"li\">Fixed: Performance optimization</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 21.4.1 0 November 2022 (San Diego)</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_f5y_rvd_3vb\">\n <li class=\"li\">New: The Link to destination feature from UI Builder is also available in Playbook now</li>\n <li class=\"li\">Fixed: Performance optimization</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.4 - August 2022 (Tokyo)</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-playbook-experience__ul_bxv_jfk_35b\">\n <li class=\"li\">New: Playbooks now auto advance to the next stage, without a user having to manually navigate</li>\n <li class=\"li\">Fixed: Key performance, accessibility, and user experience improvements to the Playbook Experience components</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 21.3.3 - August 2022 (San Diego)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Agents and fulfillers no longer need to manually navigate to the next stage of a Playbook. Auto Advance now does this for you.</li>\n <li class=\"li\">The Playbook form component has adopted the new client script behavior.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 21.2.3 - May 2022 (San Diego)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Significant performance optimizations to default Activity UIs including adoption of new proxied data broker. <ul class=\"ul\">\n <li class=\"li\">Note: users should update any existing custom Activity UIs to adopt the new data broker</li>\n </ul></li>\n <li class=\"li\">New "Open List" declarative action for opening lists in new tab</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 20.5.1 - May 2022 (Rome)</dt>\n <dd class=\"dd\">Fixed: Security bug.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.4.2 - February 2022</dt>\n <dd class=\"dd\">Fixed: User time zones are now honored in Playbook Forms.</dd>\n \n \n <dt class=\"dt dlterm\">Version 20.3.3 - October 2021</dt>\n <dd class=\"dd\">Changed: The "Mark Complete" declarative action used by the User Form activity now saves the associated record before completing an activity.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Playbook Experience release notes
Version history for the Playbook Experience application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.1.1 - August 2025 (Zurich)
* New:
+ Enhanced UI components of the Activity Viewer, Stage and Activity Picker, Horizontal Stage Picker, and Compact Mode
+ Added the ability to select activities from the Horizontal Stage Picker
+ Added Back declarative action
* Fixed:
+ Stopped showing placeholder activities in the Optional Activity modal
+ Updated the Open record declarative action behavior in the playbook incident form field for Service Portal and Workspaces
+ Updated the Open list declarative action on the Show list of records activity to redirect and open list
+ Updated the Resolve declarative action on Incident Resolution to move the activity to a Complete state
+ Corrected the User form activity using the new form controller to update the associated record properly
+ Stopped User form fields from overflowing and showing outside of a playbook card
+ Enhanced accessibility features for Keyboard focus, selected state and contrast in Coral default/dark theming
+ Corrected the Activity Picker dropdown dismissing on the selected activity
+ Restricted Keyboard actions on pending stages
* Changed:
+ Updated the Restart button in the restart warning modal from primary-negative color to primary-positive color
+ Renamed all platform level out of the box activities to match new naming convention
#### Version 27.3.1 - August 2025 (Yokohama)
Changed: Updated to show declarative actions in archived playbooksFixed: Corrected the Open List declarative action to work with the Service Operations Workspace
#### Version 27.2.1 - May 2025 (Yokohama)
* Fixed:
+ Corrected to allow delegated developers and admins to test playbooks
+ Corrected playbook performance in the portal when dynamic height is set to true
+ Stopped cutting off playbook activity border for longer height activities
+ Corrected playbook to remain visible when selecting optional activities
#### Version 26.3.4 - May 2025 (Xanadu)
* Fixed:
+ Corrected to allow delegated developers and admins to test playbooks
+ Corrected playbook performance in the portal when dynamic height is set to true
#### Version 25.2.7 - April 2025
Fixed: Corrected the link for Preview in Playbook.
#### Version 26.2.5 - April 2025
* Fixed:
+ Corrected scroll bar for Service Portal playbooks that use the Focused Layout
+ Corrected the link for Preview in Playbook
+ Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link
#### Version 27.1.4 - April 2025
* Fixed:
+ Corrected scroll bar for Service Portal playbooks that use the Focused Layout
+ Corrected the link for Preview in Playbook
+ Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link
#### Version 27.1.2 - March 2025 (Yokohama)
* Fixed:
+ Corrected to show all activities after previous ones are completed in HR Playbooks
+ Corrected to allow delegated developers and admins to test playbooks
+ Made playbook content visible in the background when opening a record from a list activity
+ Removed title page tooltip from Playbooks in Portal
+ Made playbook content visible again in Optional Activities mode
#### Version 25.2.6 - March 2025 (Washington DC)
* Fixed:
+ Corrected to show all activities after previous ones are completed in HR Playbooks
+ Corrected to allow delegated developers and admins to test playbooks
#### Version 27.1.1 - February 2025 (Yokohama)
New: Out-of-the-box activity definitions that use a list component come with a UI Builder now-presentational-list component bundle and preset.
#### Version 26.3.2 - February 2025 (Xanadu)
* Changed:
+ Improved the portal page refresh behavior to handle the following use cases:
- Without Full Page Refresh: When a user initiates a Record Generator playbook, the portal page URL updates to reflect the table and sysId of the created record without performing a full page refresh.
- With Full Page Refresh: If the "Full Page Refresh after Record Generator" widget option is enabled, the URL updates with the table and sysId, followed by a full page refresh (current behavior).
- Preserving Query Parameters: In both scenarios, only the table and sysId are updated in the URL, while all other query parameters remain unchanged.
#### Version 26.2.2 - November 2024 (Xanadu)
* New: Added a Guided view mode to the Playbook Activity Viewer
* Changed:
* + Updated the Table field in Playbook Content Item to take up to 80 characters
+ Stopped showing inactive activities in the Activity Definition picker in activity overrides
* Fixed:
* + Stopped the Playbook Form Validation from firing multiple times
+ Corrected access for the "Preview in Playbook" UI Action
+ Corrected auto-refresh behavior for lists in the mobile playbook environment
+ Corrected tooltip in playbook heading to only show once
+ Stopped showing activities as Pending when they should be In Progress in HR Playbook
+ Set stepper playbook preset to "sm"
+ Stopped showing conditional lanes when run conditions are not met
+ Corrected population of the declarative action model field 'is\_last\_in\_playbook'
#### Version 26.1.3 - September 2024 (Xanadu)
* Fixed:
+ Corrected tooltip to only show once when playbook title is truncated
+ Updated lists to auto-refresh when using mobile playbook
+ Updated stages with unmet run conditions to hide
+ Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks
+ Corrected the value for the stepper preset size
+ Updated activities in focus view to render even when screen height is shorter than the activity
#### Version 25.2.3 - September 2024 (Washington DC)
* Fixed:
+ Corrected tooltip to only show once when playbook title is truncated
+ Updated stages with unmet run conditions to hide
+ Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks
+ Updated playbook form to save data when the field is of type "checkbox"
+ Corrected declarative actions to show in activities when the associated record is changed
#### Version 26.1.2 - August 2024 (Xanadu)
* New:
+ Added a "Starting" indicator to the first activity in a playbook to prevent a process of sequential activities from being blocked.
+ Added UIB Presets for the now-stepper when using the Playbook Custom Layout Controller.
+ Added a "Hide Back to Playbook" toggle to turn on/off the "Back to Playbook" button in compact mode in the Playbook Connected and Playbook Activity Viewer.
+ Improved Accessibility and WCAG Compliance.
+ Updated Playbook Activity UIs to be compatible with the Form Controller in UI Builder.
* Changed:
+ Changed the option in the declarative action assignment page to "Overflow menu" instead of "Header Dropdown".
+ Moved the declarative actions overflow menu to the bottom right of the Playbook Card.
* Fixed:
+ Corrected Activity Override's activity definition reference picker to only show the active activity definitions.
+ Updated Playbook Cards to load the list and checklist components when expanded.
#### Version 25.2.1 - May 2024 (Washington DC)
* New:
+ Added bundled components for the Focused Vertical, Focused Horizontal, Stacked Vertical, and Stacked Horizontal custom layouts so that you can add layouts to new or existing pages.
+ Added the record generator function to Custom Layouts so that you can directly configure a record generator for your playbook in UI Builder.
* Fixed: Modals no longer result in blank pages when creating records through them.
#### Version 25.1.3 - April 2024 (Washington DC)
* Fixed:
+ Corrected to open the first activity that is in progress when you select a stage.
+ Corrected optional activities to be placed correctly when added through a scripted API.
+ Corrected Download and Delete file attachment declarative actions to work in Portal playbooks.
#### Version 25.1.2 - February 2024
* New:
+ Added the function to restart a playbook from the beginning, from certain stages, or from certain activities if restart is enabled and defined in the Workflow Studio process design environment.
+ Added to support using playbooks in Portal:
- Dynamic Catalog Content Type when creating a catalog item
- A Scripted Extension Point
- A Portal page
- A Portal widget
- A UIB page
+ Added Next Activity and Previous Activity client actions for the focused activity viewer and for layouts using focused activity viewer.
+ Apply reflow to out-of-the-box standalone and custom layout playbook components so that the UI adjusts when you resize your window or zoom.
+ Added form sections to playbook forms.
+ Added the following mobile playbooks events:
- Scan Barcode allows users to scan barcodes.
- Open Launcher Screen allows users to open launcher screens.
- Initial Load Started and Initial Load Completed streamlines the display of loaders between the native mobile and playbook web-based loaders.
- Playbook AMB update received lets the mobile controller know when an activities record has changed.
* Fixed: Key performance, accessibility, and user experience improvements, such as showing playbook forms in activity UIs.
#### Version 24.2.2 - December 2023 (Vancouver)
* Fixed:
+ You no longer receive the "needs previous activity to finish before proceeding" error when using new record generators, custom activity UIs, or show list of records.
+ You must have write access to use the Save and mark complete declarative action.
#### Version 24.2.1 - November 2023
* Changed:
+ Improved readability of the vertical stage and activity pickers with new progress indicators, status icons, priority icons and more.
+ Updated forms for completed activities to display as forms instead of key-value pairs.
* Fixed: Corrected color contrast of adding optional activities to meet accessibility standards.
#### Version 24.1.2 - September 2023 (Vancouver)
* Fixed:
+ Updated permissions so that pd\_admin role users without write access to a trigger can still cancel a record.
+ Corrected UIB page for Activity UIs so that the entire Activity UI displays.
#### Version 24.1.1 - August 2023 (Vancouver)
* Changed:
+ Added support for more mobile API features like the perform function
+ Added the playbook title to the mobile page
+ Added a Leave playbook button that you can add to the last activity
* Fixed:
+ Updated to show only the correct tooltip when hovering on an activity
+ Corrected filter appearance
#### Version 22.2.1 - August 2023 (Tokyo)
Fixed: Corrected payload mapping for the Playbook Open Record action.
#### Version 23.1.4 - April 2023
* Fixed:
+ Playbook Custom Layouts:
- Corrected the button label from 'Show stages flag' to 'Show stages' in the Activity Picker
- Updated the 'Create Task' declarative action in the new CSM playbook layout to carry over the account, contact, and consumer from parent case to new task
- Updated Horizontal Stage Picker to hide stage when all activities are hidden
- Updated Horizontal Stage Pickers to respond to declarative actions
- Added optional activities for the Horizontal Stage Picker configuration
- Added resizable panes to all templates
- Stopped looping behavior when selecting a stage in the Horizontal Stage Picker after filtering
- Hid activity card progress icons temporarily
- Corrected blurriness of icons for selected pending activities
* Accessibility:
+ Corrected focus issues for the Horizontal Stage Picker
+ Made minor visual changes
#### Version 23.1.1 - February 2023
* New:
+ Customize the layouts of your Playbook by arranging modular components.
- The Playbook Custom Layout UI Controller provides access to the underlying process data, so you can also create your own process-aware UI components.
- If you're using the provided components, Presets can automatically use data from the Playbook Custom Layout UI Controller as inputs for the components.
- See progress and navigate between stages in a horizontal bar instead of the standard vertical view.
- If you're not sure where to start, choose from 4 layout templates to try.
#### Version 22.1.2 - November 2022 (Tokyo)
* New: The Link to destination feature from UI Builder is also available in Playbook now
* Fixed: Performance optimization
#### Version 21.4.1 0 November 2022 (San Diego)
* New: The Link to destination feature from UI Builder is also available in Playbook now
* Fixed: Performance optimization
#### Version 22.0.4 - August 2022 (Tokyo)
* New: Playbooks now auto advance to the next stage, without a user having to manually navigate
* Fixed: Key performance, accessibility, and user experience improvements to the Playbook Experience components
#### Version 21.3.3 - August 2022 (San Diego)
* New:
+ Agents and fulfillers no longer need to manually navigate to the next stage of a Playbook. Auto Advance now does this for you.
+ The Playbook form component has adopted the new client script behavior.
#### Version 21.2.3 - May 2022 (San Diego)
* New:
+ Significant performance optimizations to default Activity UIs including adoption of new proxied data broker.
- Note: users should update any existing custom Activity UIs to adopt the new data broker
+ New "Open List" declarative action for opening lists in new tab
#### Version 20.5.1 - May 2022 (Rome)
Fixed: Security bug.
#### Version 20.4.2 - February 2022
Fixed: User time zones are now honored in Playbook Forms.
#### Version 20.3.3 - October 2021
Changed: The "Mark Complete" declarative action used by the User Form activity now saves the associated record before completing an activity.
| ---
title: Playbook Experience release notes
description: Version history for the Playbook Experience application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Playbook Experience release notes
Version history for the Playbook Experience application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.1.1 - August 2025 (Zurich)
* New:
+ Enhanced UI components of the Activity Viewer, Stage and Activity Picker, Horizontal Stage Picker, and Compact Mode
+ Added the ability to select activities from the Horizontal Stage Picker
+ Added Back declarative action
* Fixed:
+ Stopped showing placeholder activities in the Optional Activity modal
+ Updated the Open record declarative action behavior in the playbook incident form field for Service Portal and Workspaces
+ Updated the Open list declarative action on the Show list of records activity to redirect and open list
+ Updated the Resolve declarative action on Incident Resolution to move the activity to a Complete state
+ Corrected the User form activity using the new form controller to update the associated record properly
+ Stopped User form fields from overflowing and showing outside of a playbook card
+ Enhanced accessibility features for Keyboard focus, selected state and contrast in Coral default/dark theming
+ Corrected the Activity Picker dropdown dismissing on the selected activity
+ Restricted Keyboard actions on pending stages
* Changed:
+ Updated the Restart button in the restart warning modal from primary-negative color to primary-positive color
+ Renamed all platform level out of the box activities to match new naming convention
#### Version 27.3.1 - August 2025 (Yokohama)
Changed: Updated to show declarative actions in archived playbooksFixed: Corrected the Open List declarative action to work with the Service Operations Workspace
#### Version 27.2.1 - May 2025 (Yokohama)
* Fixed:
+ Corrected to allow delegated developers and admins to test playbooks
+ Corrected playbook performance in the portal when dynamic height is set to true
+ Stopped cutting off playbook activity border for longer height activities
+ Corrected playbook to remain visible when selecting optional activities
#### Version 26.3.4 - May 2025 (Xanadu)
* Fixed:
+ Corrected to allow delegated developers and admins to test playbooks
+ Corrected playbook performance in the portal when dynamic height is set to true
#### Version 25.2.7 - April 2025
Fixed: Corrected the link for Preview in Playbook.
#### Version 26.2.5 - April 2025
* Fixed:
+ Corrected scroll bar for Service Portal playbooks that use the Focused Layout
+ Corrected the link for Preview in Playbook
+ Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link
#### Version 27.1.4 - April 2025
* Fixed:
+ Corrected scroll bar for Service Portal playbooks that use the Focused Layout
+ Corrected the link for Preview in Playbook
+ Stopped showing an empty UI Builder page when opening the Edit Default UI in UI Builder link
#### Version 27.1.2 - March 2025 (Yokohama)
* Fixed:
+ Corrected to show all activities after previous ones are completed in HR Playbooks
+ Corrected to allow delegated developers and admins to test playbooks
+ Made playbook content visible in the background when opening a record from a list activity
+ Removed title page tooltip from Playbooks in Portal
+ Made playbook content visible again in Optional Activities mode
#### Version 25.2.6 - March 2025 (Washington DC)
* Fixed:
+ Corrected to show all activities after previous ones are completed in HR Playbooks
+ Corrected to allow delegated developers and admins to test playbooks
#### Version 27.1.1 - February 2025 (Yokohama)
New: Out-of-the-box activity definitions that use a list component come with a UI Builder now-presentational-list component bundle and preset.
#### Version 26.3.2 - February 2025 (Xanadu)
* Changed:
+ Improved the portal page refresh behavior to handle the following use cases:
- Without Full Page Refresh: When a user initiates a Record Generator playbook, the portal page URL updates to reflect the table and sysId of the created record without performing a full page refresh.
- With Full Page Refresh: If the "Full Page Refresh after Record Generator" widget option is enabled, the URL updates with the table and sysId, followed by a full page refresh (current behavior).
- Preserving Query Parameters: In both scenarios, only the table and sysId are updated in the URL, while all other query parameters remain unchanged.
#### Version 26.2.2 - November 2024 (Xanadu)
* New: Added a Guided view mode to the Playbook Activity Viewer
* Changed:
* + Updated the Table field in Playbook Content Item to take up to 80 characters
+ Stopped showing inactive activities in the Activity Definition picker in activity overrides
* Fixed:
* + Stopped the Playbook Form Validation from firing multiple times
+ Corrected access for the "Preview in Playbook" UI Action
+ Corrected auto-refresh behavior for lists in the mobile playbook environment
+ Corrected tooltip in playbook heading to only show once
+ Stopped showing activities as Pending when they should be In Progress in HR Playbook
+ Set stepper playbook preset to "sm"
+ Stopped showing conditional lanes when run conditions are not met
+ Corrected population of the declarative action model field 'is\_last\_in\_playbook'
#### Version 26.1.3 - September 2024 (Xanadu)
* Fixed:
+ Corrected tooltip to only show once when playbook title is truncated
+ Updated lists to auto-refresh when using mobile playbook
+ Updated stages with unmet run conditions to hide
+ Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks
+ Corrected the value for the stepper preset size
+ Updated activities in focus view to render even when screen height is shorter than the activity
#### Version 25.2.3 - September 2024 (Washington DC)
* Fixed:
+ Corrected tooltip to only show once when playbook title is truncated
+ Updated stages with unmet run conditions to hide
+ Updated stages to stop incorrectly showing "Pending" state instead of "In Progress" HR Playbooks
+ Updated playbook form to save data when the field is of type "checkbox"
+ Corrected declarative actions to show in activities when the associated record is changed
#### Version 26.1.2 - August 2024 (Xanadu)
* New:
+ Added a "Starting" indicator to the first activity in a playbook to prevent a process of sequential activities from being blocked.
+ Added UIB Presets for the now-stepper when using the Playbook Custom Layout Controller.
+ Added a "Hide Back to Playbook" toggle to turn on/off the "Back to Playbook" button in compact mode in the Playbook Connected and Playbook Activity Viewer.
+ Improved Accessibility and WCAG Compliance.
+ Updated Playbook Activity UIs to be compatible with the Form Controller in UI Builder.
* Changed:
+ Changed the option in the declarative action assignment page to "Overflow menu" instead of "Header Dropdown".
+ Moved the declarative actions overflow menu to the bottom right of the Playbook Card.
* Fixed:
+ Corrected Activity Override's activity definition reference picker to only show the active activity definitions.
+ Updated Playbook Cards to load the list and checklist components when expanded.
#### Version 25.2.1 - May 2024 (Washington DC)
* New:
+ Added bundled components for the Focused Vertical, Focused Horizontal, Stacked Vertical, and Stacked Horizontal custom layouts so that you can add layouts to new or existing pages.
+ Added the record generator function to Custom Layouts so that you can directly configure a record generator for your playbook in UI Builder.
* Fixed: Modals no longer result in blank pages when creating records through them.
#### Version 25.1.3 - April 2024 (Washington DC)
* Fixed:
+ Corrected to open the first activity that is in progress when you select a stage.
+ Corrected optional activities to be placed correctly when added through a scripted API.
+ Corrected Download and Delete file attachment declarative actions to work in Portal playbooks.
#### Version 25.1.2 - February 2024
* New:
+ Added the function to restart a playbook from the beginning, from certain stages, or from certain activities if restart is enabled and defined in the Workflow Studio process design environment.
+ Added to support using playbooks in Portal:
- Dynamic Catalog Content Type when creating a catalog item
- A Scripted Extension Point
- A Portal page
- A Portal widget
- A UIB page
+ Added Next Activity and Previous Activity client actions for the focused activity viewer and for layouts using focused activity viewer.
+ Apply reflow to out-of-the-box standalone and custom layout playbook components so that the UI adjusts when you resize your window or zoom.
+ Added form sections to playbook forms.
+ Added the following mobile playbooks events:
- Scan Barcode allows users to scan barcodes.
- Open Launcher Screen allows users to open launcher screens.
- Initial Load Started and Initial Load Completed streamlines the display of loaders between the native mobile and playbook web-based loaders.
- Playbook AMB update received lets the mobile controller know when an activities record has changed.
* Fixed: Key performance, accessibility, and user experience improvements, such as showing playbook forms in activity UIs.
#### Version 24.2.2 - December 2023 (Vancouver)
* Fixed:
+ You no longer receive the "needs previous activity to finish before proceeding" error when using new record generators, custom activity UIs, or show list of records.
+ You must have write access to use the Save and mark complete declarative action.
#### Version 24.2.1 - November 2023
* Changed:
+ Improved readability of the vertical stage and activity pickers with new progress indicators, status icons, priority icons and more.
+ Updated forms for completed activities to display as forms instead of key-value pairs.
* Fixed: Corrected color contrast of adding optional activities to meet accessibility standards.
#### Version 24.1.2 - September 2023 (Vancouver)
* Fixed:
+ Updated permissions so that pd\_admin role users without write access to a trigger can still cancel a record.
+ Corrected UIB page for Activity UIs so that the entire Activity UI displays.
#### Version 24.1.1 - August 2023 (Vancouver)
* Changed:
+ Added support for more mobile API features like the perform function
+ Added the playbook title to the mobile page
+ Added a Leave playbook button that you can add to the last activity
* Fixed:
+ Updated to show only the correct tooltip when hovering on an activity
+ Corrected filter appearance
#### Version 22.2.1 - August 2023 (Tokyo)
Fixed: Corrected payload mapping for the Playbook Open Record action.
#### Version 23.1.4 - April 2023
* Fixed:
+ Playbook Custom Layouts:
- Corrected the button label from 'Show stages flag' to 'Show stages' in the Activity Picker
- Updated the 'Create Task' declarative action in the new CSM playbook layout to carry over the account, contact, and consumer from parent case to new task
- Updated Horizontal Stage Picker to hide stage when all activities are hidden
- Updated Horizontal Stage Pickers to respond to declarative actions
- Added optional activities for the Horizontal Stage Picker configuration
- Added resizable panes to all templates
- Stopped looping behavior when selecting a stage in the Horizontal Stage Picker after filtering
- Hid activity card progress icons temporarily
- Corrected blurriness of icons for selected pending activities
* Accessibility:
+ Corrected focus issues for the Horizontal Stage Picker
+ Made minor visual changes
#### Version 23.1.1 - February 2023
* New:
+ Customize the layouts of your Playbook by arranging modular components.
- The Playbook Custom Layout UI Controller provides access to the underlying process data, so you can also create your own process-aware UI components.
- If you're using the provided components, Presets can automatically use data from the Playbook Custom Layout UI Controller as inputs for the components.
- See progress and navigate between stages in a horizontal bar instead of the standard vertical view.
- If you're not sure where to start, choose from 4 layout templates to try.
#### Version 22.1.2 - November 2022 (Tokyo)
* New: The Link to destination feature from UI Builder is also available in Playbook now
* Fixed: Performance optimization
#### Version 21.4.1 0 November 2022 (San Diego)
* New: The Link to destination feature from UI Builder is also available in Playbook now
* Fixed: Performance optimization
#### Version 22.0.4 - August 2022 (Tokyo)
* New: Playbooks now auto advance to the next stage, without a user having to manually navigate
* Fixed: Key performance, accessibility, and user experience improvements to the Playbook Experience components
#### Version 21.3.3 - August 2022 (San Diego)
* New:
+ Agents and fulfillers no longer need to manually navigate to the next stage of a Playbook. Auto Advance now does this for you.
+ The Playbook form component has adopted the new client script behavior.
#### Version 21.2.3 - May 2022 (San Diego)
* New:
+ Significant performance optimizations to default Activity UIs including adoption of new proxied data broker.
- Note: users should update any existing custom Activity UIs to adopt the new data broker
+ New "Open List" declarative action for opening lists in new tab
#### Version 20.5.1 - May 2022 (Rome)
Fixed: Security bug.
#### Version 20.4.2 - February 2022
Fixed: User time zones are now honored in Playbook Forms.
#### Version 20.3.3 - October 2021
Changed: The "Mark Complete" declarative action used by the User Form activity now saves the associated record before completing an activity.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-content.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-content.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-process-automation-content.html | Process Automation Content release notes | Version history for the Process Automation Content application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-content.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-content.html"><body id="store-platcap-rn-process-automation-content"><main role="main"><article role="article" class="dita" id="store-platcap-rn-process-automation-content" aria-labelledby="title_store-platcap-rn-process-automation-content">
<h1 class="title topictitle1" id="title_store-platcap-rn-process-automation-content">Process Automation Content release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Process Automation Content application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-process-automation-content__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d397040e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 28.1.3 - August 2025 (Zurich)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-process-automation-content__ul_yr2_jkh_zfc">
<li class="li">Updated the View Approval Request Activity Definition</li>
<li class="li">Renamed Create Records to New Record Form with List</li>
<li class="li">Renamed Show List of Records to Record List</li>
<li class="li">Renamed Ad Hoc Approval to Ask for Ad Hoc Approval</li>
<li class="li">Renamed Request Manager Approval to Ask for Manager Approval</li>
<li class="li">Renamed Request Multi-Level Approval to Ask for Multi-Level Approval</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.0.3 - March 2025 (Yokohama)</dt>
<dd class="dd" id="store-platcap-rn-process-automation-content__latest-store-platcap-rn-process-automation-content">Fixed: Made the Open List declarative action visible on the Show List of Records activity.</dd>
<dt class="dt dlterm">Version 27.0.1 - February 2025 (Yokohama)</dt>
<dd class="dd">Changed: Improved accessibility, usability, and performance of the list function in the Create Records activity definition.</dd>
<dt class="dt dlterm">Version 26.0.2 - August 2024 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-process-automation-content__ul_vfs_zlq_1cc">
<li class="li">Moved into the "Common" section of the activity picker: <ul class="ul" id="store-platcap-rn-process-automation-content__ul_ugs_zlq_1cc">
<li class="li">Show List of Records</li>
<li class="li">Request Ad Hoc Approval</li>
<li class="li">Create Records</li>
</ul>
</li>
<li class="li">Updated all out-of-the-box activity definitions to be read-only</li>
<li class="li">Categorized the following activities as "Interactive" instead of "Default" in the activity picker: <ul class="ul" id="store-platcap-rn-process-automation-content__ul_vgs_zlq_1cc">
<li class="li">Create Records</li>
<li class="li">View Approval Records</li>
<li class="li">Request Manager Approval</li>
<li class="li">Request Multi-Level Approval</li>
<li class="li">Request Ad Hoc Approval</li>
</ul>
</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-process-automation-content__ul_vkq_1mq_1cc">
<li class="li">Added missing Restart declarative actions back to some out-of-the-box activities.</li>
<li class="li">Updated custom Activity UIs from hardcoded use of the Global Playbook Experience to correct mapping.</li>
<li class="li">Fixed the list query in custom activity UIs.</li>
</ul></li>
<li class="li">Removed:<ul class="ul" id="store-platcap-rn-process-automation-content__ul_jjr_cmq_1cc">
<li class="li">Removed the following activities from the activity picker: <ul class="ul" id="store-platcap-rn-process-automation-content__ul_o24_bmq_1cc">
<li class="li">Create Child Case</li>
<li class="li">Create Child Task</li>
<li class="li">Update Record</li>
<li class="li">These activities still function in existing playbooks, but are no longer available to choose when configuring an activity. Use the Create Record activity in place of the Create Child Case and Create Child Task
activities, and use the User Form and Automated Update Record activities in place of the Update Record activity.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.1.3 - August 2024 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-process-automation-content__ul_fs1_hmq_1cc">
<li class="li">Added missing Restart declarative actions back to some out-of-the-box activities.</li>
<li class="li">Re-organized activities within the activity picker.</li>
<li class="li">Corrected the description of the Show List of Records activity definition.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.1.1 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">These activities will now cancel when a process/playbook is canceled: <ul class="ul">
<li class="li">Request Manager Approval</li>
<li class="li">Request Ad Hoc Approval</li>
<li class="li">Request Multi-Level Approval</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 23.0.5 - August 2023 (Utah)</dt>
<dd class="dd">Changed: For the Update Record activity, show the <span class="ph uicontrol">Table</span>, <span class="ph uicontrol">Record</span>, <span class="ph uicontrol">Fields</span>, and <span class="ph uicontrol">Wait for user input</span> fields in the Standard Modal and Side
Panel.</dd>
<dt class="dt dlterm">Version 23.0.3 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Create Records out-of-the-box activity</li>
<li class="li">Changed:<ul class="ul">
<li class="li">The Show List of Records out-of-the-box activity is now part of the store app instead of the PAD Core plugin.</li>
<li class="li">The Update Records out-of-the-box activity is now part of the store app instead of the PAD Core plugin.</li>
<li class="li">This app will now be installed with Playbook Experience.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.0.4 - August 2022</dt>
<dd class="dd">The Process Automation Content app provides out of the box activity definitions, enabling developers to define connected, enterprise process automation with no code.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-content.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-content.html\"><body id=\"store-platcap-rn-process-automation-content\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-process-automation-content\" aria-labelledby=\"title_store-platcap-rn-process-automation-content\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-process-automation-content\">Process Automation Content release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Process Automation Content application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-process-automation-content__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d397040e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 28.1.3 - August 2025 (Zurich)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-process-automation-content__ul_yr2_jkh_zfc\">\n <li class=\"li\">Updated the View Approval Request Activity Definition</li>\n <li class=\"li\">Renamed Create Records to New Record Form with List</li>\n <li class=\"li\">Renamed Show List of Records to Record List</li>\n <li class=\"li\">Renamed Ad Hoc Approval to Ask for Ad Hoc Approval</li>\n <li class=\"li\">Renamed Request Manager Approval to Ask for Manager Approval</li>\n <li class=\"li\">Renamed Request Multi-Level Approval to Ask for Multi-Level Approval</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.3 - March 2025 (Yokohama)</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-process-automation-content__latest-store-platcap-rn-process-automation-content\">Fixed: Made the Open List declarative action visible on the Show List of Records activity.</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.1 - February 2025 (Yokohama)</dt>\n <dd class=\"dd\">Changed: Improved accessibility, usability, and performance of the list function in the Create Records activity definition.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.2 - August 2024 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-process-automation-content__ul_vfs_zlq_1cc\">\n <li class=\"li\">Moved into the "Common" section of the activity picker: <ul class=\"ul\" id=\"store-platcap-rn-process-automation-content__ul_ugs_zlq_1cc\">\n <li class=\"li\">Show List of Records</li>\n <li class=\"li\">Request Ad Hoc Approval</li>\n <li class=\"li\">Create Records</li>\n </ul>\n </li>\n <li class=\"li\">Updated all out-of-the-box activity definitions to be read-only</li>\n <li class=\"li\">Categorized the following activities as "Interactive" instead of "Default" in the activity picker: <ul class=\"ul\" id=\"store-platcap-rn-process-automation-content__ul_vgs_zlq_1cc\">\n <li class=\"li\">Create Records</li>\n <li class=\"li\">View Approval Records</li>\n <li class=\"li\">Request Manager Approval</li>\n <li class=\"li\">Request Multi-Level Approval</li>\n <li class=\"li\">Request Ad Hoc Approval</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-process-automation-content__ul_vkq_1mq_1cc\">\n <li class=\"li\">Added missing Restart declarative actions back to some out-of-the-box activities.</li>\n <li class=\"li\">Updated custom Activity UIs from hardcoded use of the Global Playbook Experience to correct mapping.</li>\n <li class=\"li\">Fixed the list query in custom activity UIs.</li>\n </ul></li>\n <li class=\"li\">Removed:<ul class=\"ul\" id=\"store-platcap-rn-process-automation-content__ul_jjr_cmq_1cc\">\n <li class=\"li\">Removed the following activities from the activity picker: <ul class=\"ul\" id=\"store-platcap-rn-process-automation-content__ul_o24_bmq_1cc\">\n <li class=\"li\">Create Child Case</li>\n <li class=\"li\">Create Child Task</li>\n <li class=\"li\">Update Record</li>\n <li class=\"li\">These activities still function in existing playbooks, but are no longer available to choose when configuring an activity. Use the Create Record activity in place of the Create Child Case and Create Child Task\n activities, and use the User Form and Automated Update Record activities in place of the Update Record activity.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.3 - August 2024 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-process-automation-content__ul_fs1_hmq_1cc\">\n <li class=\"li\">Added missing Restart declarative actions back to some out-of-the-box activities.</li>\n <li class=\"li\">Re-organized activities within the activity picker.</li>\n <li class=\"li\">Corrected the description of the Show List of Records activity definition.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.1 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">These activities will now cancel when a process/playbook is canceled: <ul class=\"ul\">\n <li class=\"li\">Request Manager Approval</li>\n <li class=\"li\">Request Ad Hoc Approval</li>\n <li class=\"li\">Request Multi-Level Approval</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.5 - August 2023 (Utah)</dt>\n <dd class=\"dd\">Changed: For the Update Record activity, show the <span class=\"ph uicontrol\">Table</span>, <span class=\"ph uicontrol\">Record</span>, <span class=\"ph uicontrol\">Fields</span>, and <span class=\"ph uicontrol\">Wait for user input</span> fields in the Standard Modal and Side\n Panel.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.3 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Create Records out-of-the-box activity</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">The Show List of Records out-of-the-box activity is now part of the store app instead of the PAD Core plugin.</li>\n <li class=\"li\">The Update Records out-of-the-box activity is now part of the store app instead of the PAD Core plugin.</li>\n <li class=\"li\">This app will now be installed with Playbook Experience.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.4 - August 2022</dt>\n <dd class=\"dd\">The Process Automation Content app provides out of the box activity definitions, enabling developers to define connected, enterprise process automation with no code.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Process Automation Content release notes
Version history for the Process Automation Content application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.1.3 - August 2025 (Zurich)
* Changed:
+ Updated the View Approval Request Activity Definition
+ Renamed Create Records to New Record Form with List
+ Renamed Show List of Records to Record List
+ Renamed Ad Hoc Approval to Ask for Ad Hoc Approval
+ Renamed Request Manager Approval to Ask for Manager Approval
+ Renamed Request Multi-Level Approval to Ask for Multi-Level Approval
#### Version 27.0.3 - March 2025 (Yokohama)
Fixed: Made the Open List declarative action visible on the Show List of Records activity.
#### Version 27.0.1 - February 2025 (Yokohama)
Changed: Improved accessibility, usability, and performance of the list function in the Create Records activity definition.
#### Version 26.0.2 - August 2024 (Xanadu)
* Changed:
+ Moved into the "Common" section of the activity picker:
- Show List of Records
- Request Ad Hoc Approval
- Create Records
+ Updated all out-of-the-box activity definitions to be read-only
+ Categorized the following activities as "Interactive" instead of "Default" in the activity picker:
- Create Records
- View Approval Records
- Request Manager Approval
- Request Multi-Level Approval
- Request Ad Hoc Approval
* Fixed:
+ Added missing Restart declarative actions back to some out-of-the-box activities.
+ Updated custom Activity UIs from hardcoded use of the Global Playbook Experience to correct mapping.
+ Fixed the list query in custom activity UIs.
* Removed:
+ Removed the following activities from the activity picker:
- Create Child Case
- Create Child Task
- Update Record
- These activities still function in existing playbooks, but are no longer available to choose when configuring an activity. Use the Create Record activity in place of the Create Child Case and Create Child Task
activities, and use the User Form and Automated Update Record activities in place of the Update Record activity.
#### Version 25.1.3 - August 2024 (Washington DC)
* Fixed:
+ Added missing Restart declarative actions back to some out-of-the-box activities.
+ Re-organized activities within the activity picker.
+ Corrected the description of the Show List of Records activity definition.
#### Version 25.1.1 - February 2024
* Changed:
+ These activities will now cancel when a process/playbook is canceled:
- Request Manager Approval
- Request Ad Hoc Approval
- Request Multi-Level Approval
#### Version 23.0.5 - August 2023 (Utah)
Changed: For the Update Record activity, show the Table, Record, Fields, and Wait for user input fields in the Standard Modal and Side
Panel.
#### Version 23.0.3 - February 2023
* New: Create Records out-of-the-box activity
* Changed:
+ The Show List of Records out-of-the-box activity is now part of the store app instead of the PAD Core plugin.
+ The Update Records out-of-the-box activity is now part of the store app instead of the PAD Core plugin.
+ This app will now be installed with Playbook Experience.
#### Version 22.0.4 - August 2022
The Process Automation Content app provides out of the box activity definitions, enabling developers to define connected, enterprise process automation with no code.
| ---
title: Process Automation Content release notes
description: Version history for the Process Automation Content application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Process Automation Content release notes
Version history for the Process Automation Content application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.1.3 - August 2025 (Zurich)
* Changed:
+ Updated the View Approval Request Activity Definition
+ Renamed Create Records to New Record Form with List
+ Renamed Show List of Records to Record List
+ Renamed Ad Hoc Approval to Ask for Ad Hoc Approval
+ Renamed Request Manager Approval to Ask for Manager Approval
+ Renamed Request Multi-Level Approval to Ask for Multi-Level Approval
#### Version 27.0.3 - March 2025 (Yokohama)
Fixed: Made the Open List declarative action visible on the Show List of Records activity.
#### Version 27.0.1 - February 2025 (Yokohama)
Changed: Improved accessibility, usability, and performance of the list function in the Create Records activity definition.
#### Version 26.0.2 - August 2024 (Xanadu)
* Changed:
+ Moved into the "Common" section of the activity picker:
- Show List of Records
- Request Ad Hoc Approval
- Create Records
+ Updated all out-of-the-box activity definitions to be read-only
+ Categorized the following activities as "Interactive" instead of "Default" in the activity picker:
- Create Records
- View Approval Records
- Request Manager Approval
- Request Multi-Level Approval
- Request Ad Hoc Approval
* Fixed:
+ Added missing Restart declarative actions back to some out-of-the-box activities.
+ Updated custom Activity UIs from hardcoded use of the Global Playbook Experience to correct mapping.
+ Fixed the list query in custom activity UIs.
* Removed:
+ Removed the following activities from the activity picker:
- Create Child Case
- Create Child Task
- Update Record
- These activities still function in existing playbooks, but are no longer available to choose when configuring an activity. Use the Create Record activity in place of the Create Child Case and Create Child Task
activities, and use the User Form and Automated Update Record activities in place of the Update Record activity.
#### Version 25.1.3 - August 2024 (Washington DC)
* Fixed:
+ Added missing Restart declarative actions back to some out-of-the-box activities.
+ Re-organized activities within the activity picker.
+ Corrected the description of the Show List of Records activity definition.
#### Version 25.1.1 - February 2024
* Changed:
+ These activities will now cancel when a process/playbook is canceled:
- Request Manager Approval
- Request Ad Hoc Approval
- Request Multi-Level Approval
#### Version 23.0.5 - August 2023 (Utah)
Changed: For the Update Record activity, show the Table, Record, Fields, and Wait for user input fields in the Standard Modal and Side
Panel.
#### Version 23.0.3 - February 2023
* New: Create Records out-of-the-box activity
* Changed:
+ The Show List of Records out-of-the-box activity is now part of the store app instead of the PAD Core plugin.
+ The Update Records out-of-the-box activity is now part of the store app instead of the PAD Core plugin.
+ This app will now be installed with Playbook Experience.
#### Version 22.0.4 - August 2022
The Process Automation Content app provides out of the box activity definitions, enabling developers to define connected, enterprise process automation with no code.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-demo.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-demo.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-process-automation-demo.html | Process Automation Experience Demo release notes | Version history for the Process Automation Experience Demo application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-demo.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-demo.html"><body id="store-platcap-rn-process-automation-demo"><main role="main"><article role="article" class="dita" id="store-platcap-rn-process-automation-demo" aria-labelledby="title_store-platcap-rn-process-automation-demo">
<h1 class="title topictitle1" id="title_store-platcap-rn-process-automation-demo">Process Automation Experience Demo release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Process Automation Experience Demo application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-process-automation-demo__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d297120e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 24.1.4 - October 2024 (Vancouver)</dt>
<dd class="dd" id="store-platcap-rn-process-automation-demo__latest-store-platcap-rn-process-automation-demo">Fixed: Added ACL check in the sys_ux_screen_conditions scripts as part of Playbook Workspace Demo.</dd>
<dt class="dt dlterm">Version 24.1.3 - September 2023 (Vancouver)</dt>
<dd class="dd">Fixed: Corrected the trigger for the process Application Approval Demo.</dd>
<dt class="dt dlterm">Version 24.1.1 - August 2022 (Vancouver)</dt>
<dd class="dd">Changed: Updated to demonstrate building in the diagram view and with new start rules. See the family release notes for more information.</dd>
<dt class="dt dlterm">Version 21.4.1 - November 2022 (San Diego)</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-process-automation-demo__ul_l24_vwd_3vb">
<li class="li">Changed: XML files for the checklist template are now in the Plugin updates folder.</li>
<li class="li">Removed: Onboarding demo process.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.1.1 - November 2022 (Tokyo)</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-process-automation-demo__ul_kj4_zwd_3vb">
<li class="li">Changed: XML files for the checklist template are now in the Plugin updates folder.</li>
<li class="li">Removed: Onboarding demo process.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.04 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Playbooks now auto advance to the next stage, without users having to manually navigate.</li>
<li class="li">Fixed: Key performance and accessibility improvements, usability changes, and fixes.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 21.3.2 - August 2022 (San Diego)</dt>
<dd class="dd">Changed: Minor changes to demo content</dd>
<dt class="dt dlterm">Version 21.2.2 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">New button for Incident List and Add Application Approval in workspace demo</li>
<li class="li">Adoption of new proxied data broker in Critical Incident Activity UI <ul class="ul">
<li class="li">Note: users should update any existing custom Activity UIs to adopt the new data broker</li>
</ul></li>
</ul></li>
<li class="li">Changed: Converted Process Automation Experience Demo to Layout3</li>
<li class="li">Removed:<ul class="ul">
<li class="li">"Open List" demo DA once OOB has been added</li>
<li class="li">Dummy data knowledge article; replaced with reference to OOB knowledge article</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 21.1.3 - February 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Demonstrate how to provide a new record query into Playbook Record Generator in Agent Workspace</li>
<li class="li">Add Optional Activities to a running Playbook in the Incident Response Demo</li>
<li class="li">Adopt Unified Navigation in Playbook Workspace Demo</li>
</ul></li>
<li class="li">Fixed: Incident Response Demo now works in Agent Workspace</li>
</ul>
</dd>
<dt class="dt dlterm">Version 20.3.3 - October 2021</dt>
<dd class="dd">New: Includes an example of a User Form showcasing the new "Mark Complete" functionality within the Playbook Experience Demo.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-demo.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-demo.html\"><body id=\"store-platcap-rn-process-automation-demo\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-process-automation-demo\" aria-labelledby=\"title_store-platcap-rn-process-automation-demo\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-process-automation-demo\">Process Automation Experience Demo release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Process Automation Experience Demo application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-process-automation-demo__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d297120e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 24.1.4 - October 2024 (Vancouver)</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-process-automation-demo__latest-store-platcap-rn-process-automation-demo\">Fixed: Added ACL check in the sys_ux_screen_conditions scripts as part of Playbook Workspace Demo.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.3 - September 2023 (Vancouver)</dt>\n <dd class=\"dd\">Fixed: Corrected the trigger for the process Application Approval Demo.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.1 - August 2022 (Vancouver)</dt>\n <dd class=\"dd\">Changed: Updated to demonstrate building in the diagram view and with new start rules. See the family release notes for more information.</dd>\n \n \n <dt class=\"dt dlterm\">Version 21.4.1 - November 2022 (San Diego)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-process-automation-demo__ul_l24_vwd_3vb\">\n <li class=\"li\">Changed: XML files for the checklist template are now in the Plugin updates folder.</li>\n <li class=\"li\">Removed: Onboarding demo process.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.1 - November 2022 (Tokyo)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-process-automation-demo__ul_kj4_zwd_3vb\">\n <li class=\"li\">Changed: XML files for the checklist template are now in the Plugin updates folder.</li>\n <li class=\"li\">Removed: Onboarding demo process.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.04 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Playbooks now auto advance to the next stage, without users having to manually navigate.</li>\n <li class=\"li\">Fixed: Key performance and accessibility improvements, usability changes, and fixes.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 21.3.2 - August 2022 (San Diego)</dt>\n <dd class=\"dd\">Changed: Minor changes to demo content</dd>\n \n \n <dt class=\"dt dlterm\">Version 21.2.2 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">New button for Incident List and Add Application Approval in workspace demo</li>\n <li class=\"li\">Adoption of new proxied data broker in Critical Incident Activity UI <ul class=\"ul\">\n <li class=\"li\">Note: users should update any existing custom Activity UIs to adopt the new data broker</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Changed: Converted Process Automation Experience Demo to Layout3</li>\n <li class=\"li\">Removed:<ul class=\"ul\">\n <li class=\"li\">"Open List" demo DA once OOB has been added</li>\n <li class=\"li\">Dummy data knowledge article; replaced with reference to OOB knowledge article</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 21.1.3 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Demonstrate how to provide a new record query into Playbook Record Generator in Agent Workspace</li>\n <li class=\"li\">Add Optional Activities to a running Playbook in the Incident Response Demo</li>\n <li class=\"li\">Adopt Unified Navigation in Playbook Workspace Demo</li>\n </ul></li>\n <li class=\"li\">Fixed: Incident Response Demo now works in Agent Workspace</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 20.3.3 - October 2021</dt>\n <dd class=\"dd\">New: Includes an example of a User Form showcasing the new "Mark Complete" functionality within the Playbook Experience Demo.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Process Automation Experience Demo release notes
Version history for the Process Automation Experience Demo application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.1.4 - October 2024 (Vancouver)
Fixed: Added ACL check in the sys\_ux\_screen\_conditions scripts as part of Playbook Workspace Demo.
#### Version 24.1.3 - September 2023 (Vancouver)
Fixed: Corrected the trigger for the process Application Approval Demo.
#### Version 24.1.1 - August 2022 (Vancouver)
Changed: Updated to demonstrate building in the diagram view and with new start rules. See the family release notes for more information.
#### Version 21.4.1 - November 2022 (San Diego)
* Changed: XML files for the checklist template are now in the Plugin updates folder.
* Removed: Onboarding demo process.
#### Version 22.1.1 - November 2022 (Tokyo)
* Changed: XML files for the checklist template are now in the Plugin updates folder.
* Removed: Onboarding demo process.
#### Version 22.04 - August 2022
* New: Playbooks now auto advance to the next stage, without users having to manually navigate.
* Fixed: Key performance and accessibility improvements, usability changes, and fixes.
#### Version 21.3.2 - August 2022 (San Diego)
Changed: Minor changes to demo content
#### Version 21.2.2 - May 2022
* New:
+ New button for Incident List and Add Application Approval in workspace demo
+ Adoption of new proxied data broker in Critical Incident Activity UI
- Note: users should update any existing custom Activity UIs to adopt the new data broker
* Changed: Converted Process Automation Experience Demo to Layout3
* Removed:
+ "Open List" demo DA once OOB has been added
+ Dummy data knowledge article; replaced with reference to OOB knowledge article
#### Version 21.1.3 - February 2022
* New:
+ Demonstrate how to provide a new record query into Playbook Record Generator in Agent Workspace
+ Add Optional Activities to a running Playbook in the Incident Response Demo
+ Adopt Unified Navigation in Playbook Workspace Demo
* Fixed: Incident Response Demo now works in Agent Workspace
#### Version 20.3.3 - October 2021
New: Includes an example of a User Form showcasing the new "Mark Complete" functionality within the Playbook Experience Demo.
| ---
title: Process Automation Experience Demo release notes
description: Version history for the Process Automation Experience Demo application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Process Automation Experience Demo release notes
Version history for the Process Automation Experience Demo application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 24.1.4 - October 2024 (Vancouver)
Fixed: Added ACL check in the sys\_ux\_screen\_conditions scripts as part of Playbook Workspace Demo.
#### Version 24.1.3 - September 2023 (Vancouver)
Fixed: Corrected the trigger for the process Application Approval Demo.
#### Version 24.1.1 - August 2022 (Vancouver)
Changed: Updated to demonstrate building in the diagram view and with new start rules. See the family release notes for more information.
#### Version 21.4.1 - November 2022 (San Diego)
* Changed: XML files for the checklist template are now in the Plugin updates folder.
* Removed: Onboarding demo process.
#### Version 22.1.1 - November 2022 (Tokyo)
* Changed: XML files for the checklist template are now in the Plugin updates folder.
* Removed: Onboarding demo process.
#### Version 22.04 - August 2022
* New: Playbooks now auto advance to the next stage, without users having to manually navigate.
* Fixed: Key performance and accessibility improvements, usability changes, and fixes.
#### Version 21.3.2 - August 2022 (San Diego)
Changed: Minor changes to demo content
#### Version 21.2.2 - May 2022
* New:
+ New button for Incident List and Add Application Approval in workspace demo
+ Adoption of new proxied data broker in Critical Incident Activity UI
- Note: users should update any existing custom Activity UIs to adopt the new data broker
* Changed: Converted Process Automation Experience Demo to Layout3
* Removed:
+ "Open List" demo DA once OOB has been added
+ Dummy data knowledge article; replaced with reference to OOB knowledge article
#### Version 21.1.3 - February 2022
* New:
+ Demonstrate how to provide a new record query into Playbook Record Generator in Agent Workspace
+ Add Optional Activities to a running Playbook in the Incident Response Demo
+ Adopt Unified Navigation in Playbook Workspace Demo
* Fixed: Incident Response Demo now works in Agent Workspace
#### Version 20.3.3 - October 2021
New: Includes an example of a User Form showcasing the new "Mark Complete" functionality within the Playbook Experience Demo.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-designer.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-designer.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-process-automation-designer.html | Process Automation Designer release notes | Version history for the Process Automation Designer application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-designer.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-designer.html"><body id="store-platcap-rn-process-automation-designer"><main role="main"><article role="article" class="dita" id="store-platcap-rn-process-automation-designer" aria-labelledby="title_store-platcap-rn-process-automation-designer">
<h1 class="title topictitle1" id="title_store-platcap-rn-process-automation-designer">Process Automation Designer release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Process Automation Designer application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-process-automation-designer__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d259251e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 28.1.7 - August 2025 (Zurich)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-process-automation-designer__ul_m2h_xqf_bgc">
<li class="li">Added support for multiple triggers</li>
<li class="li">Added support for scheduled triggers</li>
<li class="li">Added custom runtime permissions for a read-only view and more granular access filters</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-process-automation-designer__ul_qbw_xqf_bgc">
<li class="li">Added support for pills in HTML fields and List fields</li>
<li class="li">Updated Start Rules</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.3.2 - August 2025 (Yokohama)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-process-automation-designer__ul_qch_yqf_bgc">
<li class="li">Added Microsoft Azure, Google Gemini and Claude model support for playbook generation with text input.</li>
<li class="li">Added Google Gemini and Claude model support for playbook generation with image input.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.2.4 - May 2025 (Yokohama)</dt>
<dd class="dd" id="store-platcap-rn-process-automation-designer__latest-store-platcap-rn-process-automation-designer">Playbook generation is now supported by RAG based hydration. This will help in replacing placeholder activities with custom activities, out of the box activities and
automation assets such as flows, sub-flows and actions.</dd>
<dt class="dt dlterm">Version 26.3.1 - May 2025 (Xanadu)</dt>
<dd class="dd">New: Generate a playbook via API in other ServiceNow application experiences such as IT Operations Management.</dd>
<dt class="dt dlterm">Version 27.1.8 - March 2025 (Yokohama)</dt>
<dd class="dd">Fixed: Corrected to allow delegated developers and admins to test playbooks.</dd>
<dt class="dt dlterm">Version 26.2.12 - March 2025 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-process-automation-designer__ul_bds_sby_42c">
<li class="li">Corrected start rule and decision branch behavior for variants</li>
<li class="li">Corrected refresh behavior for Diagram view</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.3.15 - March 2025 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-process-automation-designer__ul_ykb_tby_42c">
<li class="li">Stopped showing inactive fields in dot-walk data</li>
<li class="li">Stopped closing the side panel when navigating to a non-input element via keyboard and pressing enter</li>
<li class="li">Corrected to allow delegated developers and admins to test playbooks</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.1.7 - February 2025 (Yokohama)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Playbook generation API to enable playbook generation in other ServiceNow application experiences</li>
<li class="li">Changed: <ul class="ul">
<li class="li">The trigger node in the playbook diagram view has been re-labeled to 'Start'</li>
<li class="li">Updated the Checklist activity, allowing configuration of checklists directly in the playbook designer</li>
<li class="li">Updated Now Assist icons and animations to indicate when Now Assist skills are in use</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.1.5 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Playbook generation API to enable playbook generation in other ServiceNow application experiences</li>
</ul></li>
<li class="li">Changed <ul class="ul">
<li class="li">The trigger node in the playbook diagram view has been re-labeled to 'Start'</li>
<li class="li">Updated the Checklist activity, allowing configuration of checklists directly in the playbook designer</li>
<li class="li">Updated Now Assist icons and animations to indicate when Now Assist skills are in use</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.2.11 - January 2025 (Xanadu)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Corrected to display all records when configuring the Form View in the UI Layout tab</li>
<li class="li">Stopped closing side panel when showing additional properties with keyboard navigation</li>
<li class="li">Corrected playbook variant behaviors when it comes to the undo action, overridden activities, and parent variants</li>
<li class="li">Corrected questionnaire activity behaviors when adding questions with string format responses, editing existing questionnaire activities, and testing or activating playbooks</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 25.3.14 - January 2025 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-process-automation-designer__ul_w31_tth_xdc">
<li class="li">Corrected to display all records when configuring the Form View in the UI Layout tab</li>
<li class="li">Stopped closing side panel when showing additional properties with keyboard navigation</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.2.7 - December 2024 (Xanadu)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixes for variant feature related bugs</li>
<li class="li">Generic fixes related to Diagram view</li>
<li class="li">Image upload size limit based on system property configuration</li>
<li class="li">Playbook generation bug fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 25.3.13 - December 2024 (Washington DC)</dt>
<dd class="dd">Fixed: Updated to exclude inactive fields from the dot-walking experience.</dd>
<dt class="dt dlterm">Version 26.1.9 - September 2024 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-process-automation-designer__ul_sxq_pgt_pcc">
<li class="li">Updated recommendations to appear on placeholder activities when swapping activities.</li>
<li class="li">Updated schedule tab to load in the playbook properties modal.</li>
<li class="li">Corrected tooltip behavior on recommended activities.</li>
<li class="li">Added a skill_id to playbook recommendation skill configurations.</li>
<li class="li">Updated the new delegated_admin role to no longer prevent other delegated developers from performing Create, Read, Update, and Destroy operations.</li>
<li class="li">Updated process definition updates to move to the the currently selected update set instead of the default update set.</li>
<li class="li">Corrected loading for duplicated playbooks.</li>
<li class="li">Corrected undo function to actually remove parallel branches.</li>
<li class="li">Corrected notification behavior for duplicated playbooks.</li>
<li class="li">Added aria-labels.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.3.6 - September 2024 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-process-automation-designer__ul_grb_pgt_pcc">
<li class="li">Stopped activities from starting before the specified starts with delay time.</li>
<li class="li">Corrected undo/redo behavior for the automation tabs.</li>
<li class="li">Updated the new delegated_admin role to no longer prevent other delegated developers from performing Create, Read, Update, and Destroy operations.</li>
<li class="li">Updated process definition updates to move to the the currently selected update set instead of the default update set.</li>
<li class="li">Corrected loading for duplicated playbooks.</li>
<li class="li">Corrected undo function to actually remove parallel branches.</li>
<li class="li">Corrected notification behavior for duplicated playbooks.</li>
<li class="li">Updated to reload in Workflow Studio when deleting a process.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.1.8 - August 2024 (Xanadu)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Added the ability to preview and modify your prompt before building your playbook.</li>
<li class="li">Added AI generated suggestions on activities to replace placeholder activities with.</li>
<li class="li">Added theQuestionnaireactivity to allow collecting up to 10 pieces of information from an agent or fulfiller to use later during a playbook run, without needing to create a data definition. Add, edit and remove questions in Workflow Studio without breaking the playbook for agents during runtime.</li>
<li class="li">Added the ability to reference Questionnaire answers in subsequent activities and decision branches.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Improved load time of playbooks in Workflow Studio.</li>
<li class="li">Updated diagram view to match the builder theme.</li>
</ul>
</li>
<li class="li">Removed: Removed theCollect User Dataactivity from the activity picker. Use theQuestionnaireactivity instead.</li>
</ul></dd>
<dt class="dt dlterm">Version 25.3.4 - August 2024 (Washington DC)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Restored missing duplicate button.</li>
<li class="li">Fixed errors in the Playbook Generation example directions.</li>
<li class="li">Disabled optional activities in Creator Studio.</li>
<li class="li">Fixed disappearing validation errors.</li>
<li class="li">Fixed issues with Form Views fields saving the title instead of name of Form View.</li>
<li class="li">Corrected activity organization in activity picker.</li>
<li class="li">Fixed loading issues when editing sub-flows in Flow Designer.</li>
<li class="li">Fixed run conditions that were not saving.</li>
<li class="li">Increased timeout on activation for large playbooks.</li>
<li class="li">Restored missing input display preferences on upgraded process.</li>
<li class="li">Fixed issue where scope user session could scope when editing a playbook.</li>
<li class="li">Restored default activity picker in App Engine Studio.</li>
<li class="li">Playbook modifications now appear in correct update set.</li>
<li class="li">Restored ability to delete query conditions that contain pills.</li>
<li class="li">Fixed side panel collapse issues.</li>
<li class="li">Improved handling of typos in Playbook Generation.</li>
<li class="li">Increased timeout on playbook migrations.</li>
<li class="li">Improved sequential vs parallel activity handling in Playbook Generation.</li>
<li class="li">Fixed XML files to no longer convert to TXT files.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 25.2.16 - July 2024 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-process-automation-designer__ul_kdp_qbn_zbc">
<li class="li">Updated condition builder to save when you delete a condition field.</li>
<li class="li">Extended processing time from 30 to 300 seconds for large playbooks before an activation request times out and fails.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.3.8 - July 2024 (Vancouver)</dt>
<dd class="dd">Fixed: Added a None visibility status for activity fields that have been removed via script. Manage the visibility of the fields in an activity in the activity's Activity Definition, under the Automation Plan tab, in the
Variables section.</dd>
<dt class="dt dlterm">Version 24.3.4 - April 2024 (Vancouver)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Corrected reference picker fields to reset when you remove the pill value.</li>
<li class="li">Updated "Playbook name" field to "label".</li>
<li class="li">Corrected time values to show as a date after you enter and save a time condition with a "before" or "after" operator.</li>
<li class="li">Corrected in-app documentation links.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 25.1.6 - March 2024 (Washington DC)</dt>
<dd class="dd">Fixed: Field list fields (such as Form view) in the UI Layout tab of an activity no longer reset from text fields to disabled field picker fields when you change the value
of the table field (such as Associated table) to a pill value, and re-open the activity.</dd>
<dt class="dt dlterm">Version 25.1.5 - February 2024 (Washington DC)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Restart a process from the beginning, or a specific stage or activity.</li>
<li class="li">Form View field of an activity: <ul class="ul">
<li class="li">Start typing in and select the form view you want for an activity.</li>
<li class="li">OpenForm Builder in a newWorkflow Studio tab when editing an existing form view of an activity.</li>
</ul></li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.3.3 - February 2024 (Vancouver)</dt>
<dd class="dd">Changed: Keyboard navigation: Updated the Enter/Return key to save and close the side panel.</dd>
<dt class="dt dlterm">Version 24.2.6 - December 2023 (Vancouver)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Start with Delay is visible without refreshing Process Automation Designer.</li>
<li class="li">AllStart with Delay changes are saved.</li>
<li class="li">Decision activity performance and user experience improvements.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.2.5 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Use decision branches if you want a process to follow different paths for certain conditions.</li>
<li class="li">To better control storage consumption, admins can archive process execution records with the archive button on the process execution list.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.1.4 - September 2023 (Vancouver)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Added the This Activity option back for input and experience properties. This allows you to select your own activity in the pill picker.</li>
<li class="li">Corrected activity picker to always display when adding an activity in Diagram view.</li>
<li class="li">Corrected lanes to keep all valid incoming connections after reload in Diagram view.</li>
<li class="li">Other diagramming interaction fixes.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 24.1.4 - September 2023 (Vancouver)</dt>
<dd class="dd">Workflow Automation on the <span class="ph">ServiceNow AI Platform</span> offers low and no code solutions for building and managing automation. Process Automation Designer offers a no code experience for
building automated business processes. Build processes in a diagrammatic or visual task-style view. Power Playbook Experiences to guide users through every step required to complete work.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-designer.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-process-automation-designer.html\"><body id=\"store-platcap-rn-process-automation-designer\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-process-automation-designer\" aria-labelledby=\"title_store-platcap-rn-process-automation-designer\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-process-automation-designer\">Process Automation Designer release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Process Automation Designer application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-process-automation-designer__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d259251e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 28.1.7 - August 2025 (Zurich)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-process-automation-designer__ul_m2h_xqf_bgc\">\n <li class=\"li\">Added support for multiple triggers</li>\n <li class=\"li\">Added support for scheduled triggers</li>\n <li class=\"li\">Added custom runtime permissions for a read-only view and more granular access filters</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-process-automation-designer__ul_qbw_xqf_bgc\">\n <li class=\"li\">Added support for pills in HTML fields and List fields</li>\n <li class=\"li\">Updated Start Rules</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.3.2 - August 2025 (Yokohama)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-process-automation-designer__ul_qch_yqf_bgc\">\n <li class=\"li\">Added Microsoft Azure, Google Gemini and Claude model support for playbook generation with text input.</li>\n <li class=\"li\">Added Google Gemini and Claude model support for playbook generation with image input.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.2.4 - May 2025 (Yokohama)</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-process-automation-designer__latest-store-platcap-rn-process-automation-designer\">Playbook generation is now supported by RAG based hydration. This will help in replacing placeholder activities with custom activities, out of the box activities and\n automation assets such as flows, sub-flows and actions.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.1 - May 2025 (Xanadu)</dt>\n <dd class=\"dd\">New: Generate a playbook via API in other ServiceNow application experiences such as IT Operations Management.</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.8 - March 2025 (Yokohama)</dt>\n <dd class=\"dd\">Fixed: Corrected to allow delegated developers and admins to test playbooks.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.12 - March 2025 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-process-automation-designer__ul_bds_sby_42c\">\n <li class=\"li\">Corrected start rule and decision branch behavior for variants</li>\n <li class=\"li\">Corrected refresh behavior for Diagram view</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.3.15 - March 2025 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-process-automation-designer__ul_ykb_tby_42c\">\n <li class=\"li\">Stopped showing inactive fields in dot-walk data</li>\n <li class=\"li\">Stopped closing the side panel when navigating to a non-input element via keyboard and pressing enter</li>\n <li class=\"li\">Corrected to allow delegated developers and admins to test playbooks</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.7 - February 2025 (Yokohama)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Playbook generation API to enable playbook generation in other ServiceNow application experiences</li>\n <li class=\"li\">Changed: <ul class=\"ul\">\n <li class=\"li\">The trigger node in the playbook diagram view has been re-labeled to 'Start'</li>\n <li class=\"li\">Updated the Checklist activity, allowing configuration of checklists directly in the playbook designer</li>\n <li class=\"li\">Updated Now Assist icons and animations to indicate when Now Assist skills are in use</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.5 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Playbook generation API to enable playbook generation in other ServiceNow application experiences</li>\n </ul></li>\n <li class=\"li\">Changed <ul class=\"ul\">\n <li class=\"li\">The trigger node in the playbook diagram view has been re-labeled to 'Start'</li>\n <li class=\"li\">Updated the Checklist activity, allowing configuration of checklists directly in the playbook designer</li>\n <li class=\"li\">Updated Now Assist icons and animations to indicate when Now Assist skills are in use</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.11 - January 2025 (Xanadu)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Corrected to display all records when configuring the Form View in the UI Layout tab</li>\n <li class=\"li\">Stopped closing side panel when showing additional properties with keyboard navigation</li>\n <li class=\"li\">Corrected playbook variant behaviors when it comes to the undo action, overridden activities, and parent variants</li>\n <li class=\"li\">Corrected questionnaire activity behaviors when adding questions with string format responses, editing existing questionnaire activities, and testing or activating playbooks</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.3.14 - January 2025 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-process-automation-designer__ul_w31_tth_xdc\">\n <li class=\"li\">Corrected to display all records when configuring the Form View in the UI Layout tab</li>\n <li class=\"li\">Stopped closing side panel when showing additional properties with keyboard navigation</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.7 - December 2024 (Xanadu)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixes for variant feature related bugs</li>\n <li class=\"li\">Generic fixes related to Diagram view</li>\n <li class=\"li\">Image upload size limit based on system property configuration</li>\n <li class=\"li\">Playbook generation bug fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.3.13 - December 2024 (Washington DC)</dt>\n <dd class=\"dd\">Fixed: Updated to exclude inactive fields from the dot-walking experience.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.9 - September 2024 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-process-automation-designer__ul_sxq_pgt_pcc\">\n <li class=\"li\">Updated recommendations to appear on placeholder activities when swapping activities.</li>\n <li class=\"li\">Updated schedule tab to load in the playbook properties modal.</li>\n <li class=\"li\">Corrected tooltip behavior on recommended activities.</li>\n <li class=\"li\">Added a skill_id to playbook recommendation skill configurations.</li>\n <li class=\"li\">Updated the new delegated_admin role to no longer prevent other delegated developers from performing Create, Read, Update, and Destroy operations.</li>\n <li class=\"li\">Updated process definition updates to move to the the currently selected update set instead of the default update set.</li>\n <li class=\"li\">Corrected loading for duplicated playbooks.</li>\n <li class=\"li\">Corrected undo function to actually remove parallel branches.</li>\n <li class=\"li\">Corrected notification behavior for duplicated playbooks.</li>\n <li class=\"li\">Added aria-labels.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.3.6 - September 2024 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-process-automation-designer__ul_grb_pgt_pcc\">\n <li class=\"li\">Stopped activities from starting before the specified starts with delay time.</li>\n <li class=\"li\">Corrected undo/redo behavior for the automation tabs.</li>\n <li class=\"li\">Updated the new delegated_admin role to no longer prevent other delegated developers from performing Create, Read, Update, and Destroy operations.</li>\n <li class=\"li\">Updated process definition updates to move to the the currently selected update set instead of the default update set.</li>\n <li class=\"li\">Corrected loading for duplicated playbooks.</li>\n <li class=\"li\">Corrected undo function to actually remove parallel branches.</li>\n <li class=\"li\">Corrected notification behavior for duplicated playbooks.</li>\n <li class=\"li\">Updated to reload in Workflow Studio when deleting a process.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.8 - August 2024 (Xanadu)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Added the ability to preview and modify your prompt before building your playbook.</li>\n <li class=\"li\">Added AI generated suggestions on activities to replace placeholder activities with.</li>\n <li class=\"li\">Added theQuestionnaireactivity to allow collecting up to 10 pieces of information from an agent or fulfiller to use later during a playbook run, without needing to create a data definition. Add, edit and remove questions in Workflow Studio without breaking the playbook for agents during runtime.</li>\n <li class=\"li\">Added the ability to reference Questionnaire answers in subsequent activities and decision branches.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Improved load time of playbooks in Workflow Studio.</li>\n <li class=\"li\">Updated diagram view to match the builder theme.</li>\n </ul>\n </li>\n <li class=\"li\">Removed: Removed theCollect User Dataactivity from the activity picker. Use theQuestionnaireactivity instead.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.3.4 - August 2024 (Washington DC)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Restored missing duplicate button.</li>\n <li class=\"li\">Fixed errors in the Playbook Generation example directions.</li>\n <li class=\"li\">Disabled optional activities in Creator Studio.</li>\n <li class=\"li\">Fixed disappearing validation errors.</li>\n <li class=\"li\">Fixed issues with Form Views fields saving the title instead of name of Form View.</li>\n <li class=\"li\">Corrected activity organization in activity picker.</li>\n <li class=\"li\">Fixed loading issues when editing sub-flows in Flow Designer.</li>\n <li class=\"li\">Fixed run conditions that were not saving.</li>\n <li class=\"li\">Increased timeout on activation for large playbooks.</li>\n <li class=\"li\">Restored missing input display preferences on upgraded process.</li>\n <li class=\"li\">Fixed issue where scope user session could scope when editing a playbook.</li>\n <li class=\"li\">Restored default activity picker in App Engine Studio.</li>\n <li class=\"li\">Playbook modifications now appear in correct update set.</li>\n <li class=\"li\">Restored ability to delete query conditions that contain pills.</li>\n <li class=\"li\">Fixed side panel collapse issues.</li>\n <li class=\"li\">Improved handling of typos in Playbook Generation.</li>\n <li class=\"li\">Increased timeout on playbook migrations.</li>\n <li class=\"li\">Improved sequential vs parallel activity handling in Playbook Generation.</li>\n <li class=\"li\">Fixed XML files to no longer convert to TXT files.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.16 - July 2024 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-process-automation-designer__ul_kdp_qbn_zbc\">\n <li class=\"li\">Updated condition builder to save when you delete a condition field.</li>\n <li class=\"li\">Extended processing time from 30 to 300 seconds for large playbooks before an activation request times out and fails.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.3.8 - July 2024 (Vancouver)</dt>\n <dd class=\"dd\">Fixed: Added a None visibility status for activity fields that have been removed via script. Manage the visibility of the fields in an activity in the activity's Activity Definition, under the Automation Plan tab, in the\n Variables section.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.3.4 - April 2024 (Vancouver)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Corrected reference picker fields to reset when you remove the pill value.</li>\n <li class=\"li\">Updated "Playbook name" field to "label".</li>\n <li class=\"li\">Corrected time values to show as a date after you enter and save a time condition with a "before" or "after" operator.</li>\n <li class=\"li\">Corrected in-app documentation links.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.6 - March 2024 (Washington DC)</dt>\n <dd class=\"dd\">Fixed: Field list fields (such as Form view) in the UI Layout tab of an activity no longer reset from text fields to disabled field picker fields when you change the value\n of the table field (such as Associated table) to a pill value, and re-open the activity.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.5 - February 2024 (Washington DC)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Restart a process from the beginning, or a specific stage or activity.</li>\n <li class=\"li\">Form View field of an activity: <ul class=\"ul\">\n <li class=\"li\">Start typing in and select the form view you want for an activity.</li>\n <li class=\"li\">OpenForm Builder in a newWorkflow Studio tab when editing an existing form view of an activity.</li>\n </ul></li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.3.3 - February 2024 (Vancouver)</dt>\n <dd class=\"dd\">Changed: Keyboard navigation: Updated the Enter/Return key to save and close the side panel.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.6 - December 2023 (Vancouver)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Start with Delay is visible without refreshing Process Automation Designer.</li>\n <li class=\"li\">AllStart with Delay changes are saved.</li>\n <li class=\"li\">Decision activity performance and user experience improvements.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.5 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Use decision branches if you want a process to follow different paths for certain conditions.</li>\n <li class=\"li\">To better control storage consumption, admins can archive process execution records with the archive button on the process execution list.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.4 - September 2023 (Vancouver)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Added the This Activity option back for input and experience properties. This allows you to select your own activity in the pill picker.</li>\n <li class=\"li\">Corrected activity picker to always display when adding an activity in Diagram view.</li>\n <li class=\"li\">Corrected lanes to keep all valid incoming connections after reload in Diagram view.</li>\n <li class=\"li\">Other diagramming interaction fixes.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.4 - September 2023 (Vancouver)</dt>\n <dd class=\"dd\">Workflow Automation on the <span class=\"ph\">ServiceNow AI Platform</span> offers low and no code solutions for building and managing automation. Process Automation Designer offers a no code experience for\n building automated business processes. Build processes in a diagrammatic or visual task-style view. Power Playbook Experiences to guide users through every step required to complete work.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Process Automation Designer release notes
Version history for the Process Automation Designer application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.1.7 - August 2025 (Zurich)
* New:
+ Added support for multiple triggers
+ Added support for scheduled triggers
+ Added custom runtime permissions for a read-only view and more granular access filters
* Changed:
+ Added support for pills in HTML fields and List fields
+ Updated Start Rules
#### Version 27.3.2 - August 2025 (Yokohama)
* Changed:
+ Added Microsoft Azure, Google Gemini and Claude model support for playbook generation with text input.
+ Added Google Gemini and Claude model support for playbook generation with image input.
#### Version 27.2.4 - May 2025 (Yokohama)
Playbook generation is now supported by RAG based hydration. This will help in replacing placeholder activities with custom activities, out of the box activities and
automation assets such as flows, sub-flows and actions.
#### Version 26.3.1 - May 2025 (Xanadu)
New: Generate a playbook via API in other ServiceNow application experiences such as IT Operations Management.
#### Version 27.1.8 - March 2025 (Yokohama)
Fixed: Corrected to allow delegated developers and admins to test playbooks.
#### Version 26.2.12 - March 2025 (Xanadu)
* Fixed:
+ Corrected start rule and decision branch behavior for variants
+ Corrected refresh behavior for Diagram view
#### Version 25.3.15 - March 2025 (Washington DC)
* Fixed:
+ Stopped showing inactive fields in dot-walk data
+ Stopped closing the side panel when navigating to a non-input element via keyboard and pressing enter
+ Corrected to allow delegated developers and admins to test playbooks
#### Version 27.1.7 - February 2025 (Yokohama)
* New: Playbook generation API to enable playbook generation in other ServiceNow application experiences
* Changed:
+ The trigger node in the playbook diagram view has been re-labeled to 'Start'
+ Updated the Checklist activity, allowing configuration of checklists directly in the playbook designer
+ Updated Now Assist icons and animations to indicate when Now Assist skills are in use
#### Version 27.1.5 - February 2025
* New
+ Playbook generation API to enable playbook generation in other ServiceNow application experiences
* Changed
+ The trigger node in the playbook diagram view has been re-labeled to 'Start'
+ Updated the Checklist activity, allowing configuration of checklists directly in the playbook designer
+ Updated Now Assist icons and animations to indicate when Now Assist skills are in use
#### Version 26.2.11 - January 2025 (Xanadu)
* Fixed:
+ Corrected to display all records when configuring the Form View in the UI Layout tab
+ Stopped closing side panel when showing additional properties with keyboard navigation
+ Corrected playbook variant behaviors when it comes to the undo action, overridden activities, and parent variants
+ Corrected questionnaire activity behaviors when adding questions with string format responses, editing existing questionnaire activities, and testing or activating playbooks
#### Version 25.3.14 - January 2025 (Washington DC)
* Fixed:
+ Corrected to display all records when configuring the Form View in the UI Layout tab
+ Stopped closing side panel when showing additional properties with keyboard navigation
#### Version 26.2.7 - December 2024 (Xanadu)
* Fixes for variant feature related bugs
* Generic fixes related to Diagram view
* Image upload size limit based on system property configuration
* Playbook generation bug fixes
#### Version 25.3.13 - December 2024 (Washington DC)
Fixed: Updated to exclude inactive fields from the dot-walking experience.
#### Version 26.1.9 - September 2024 (Xanadu)
* Fixed:
+ Updated recommendations to appear on placeholder activities when swapping activities.
+ Updated schedule tab to load in the playbook properties modal.
+ Corrected tooltip behavior on recommended activities.
+ Added a skill\_id to playbook recommendation skill configurations.
+ Updated the new delegated\_admin role to no longer prevent other delegated developers from performing Create, Read, Update, and Destroy operations.
+ Updated process definition updates to move to the the currently selected update set instead of the default update set.
+ Corrected loading for duplicated playbooks.
+ Corrected undo function to actually remove parallel branches.
+ Corrected notification behavior for duplicated playbooks.
+ Added aria-labels.
#### Version 25.3.6 - September 2024 (Washington DC)
* Fixed:
+ Stopped activities from starting before the specified starts with delay time.
+ Corrected undo/redo behavior for the automation tabs.
+ Updated the new delegated\_admin role to no longer prevent other delegated developers from performing Create, Read, Update, and Destroy operations.
+ Updated process definition updates to move to the the currently selected update set instead of the default update set.
+ Corrected loading for duplicated playbooks.
+ Corrected undo function to actually remove parallel branches.
+ Corrected notification behavior for duplicated playbooks.
+ Updated to reload in Workflow Studio when deleting a process.
#### Version 26.1.8 - August 2024 (Xanadu)
* New:
+ Added the ability to preview and modify your prompt before building your playbook.
+ Added AI generated suggestions on activities to replace placeholder activities with.
+ Added theQuestionnaireactivity to allow collecting up to 10 pieces of information from an agent or fulfiller to use later during a playbook run, without needing to create a data definition. Add, edit and remove questions in Workflow Studio without breaking the playbook for agents during runtime.
+ Added the ability to reference Questionnaire answers in subsequent activities and decision branches.
* Changed:
+ Improved load time of playbooks in Workflow Studio.
+ Updated diagram view to match the builder theme.
* Removed: Removed theCollect User Dataactivity from the activity picker. Use theQuestionnaireactivity instead.
#### Version 25.3.4 - August 2024 (Washington DC)
* Fixed:
+ Restored missing duplicate button.
+ Fixed errors in the Playbook Generation example directions.
+ Disabled optional activities in Creator Studio.
+ Fixed disappearing validation errors.
+ Fixed issues with Form Views fields saving the title instead of name of Form View.
+ Corrected activity organization in activity picker.
+ Fixed loading issues when editing sub-flows in Flow Designer.
+ Fixed run conditions that were not saving.
+ Increased timeout on activation for large playbooks.
+ Restored missing input display preferences on upgraded process.
+ Fixed issue where scope user session could scope when editing a playbook.
+ Restored default activity picker in App Engine Studio.
+ Playbook modifications now appear in correct update set.
+ Restored ability to delete query conditions that contain pills.
+ Fixed side panel collapse issues.
+ Improved handling of typos in Playbook Generation.
+ Increased timeout on playbook migrations.
+ Improved sequential vs parallel activity handling in Playbook Generation.
+ Fixed XML files to no longer convert to TXT files.
#### Version 25.2.16 - July 2024 (Washington DC)
* Fixed:
+ Updated condition builder to save when you delete a condition field.
+ Extended processing time from 30 to 300 seconds for large playbooks before an activation request times out and fails.
#### Version 24.3.8 - July 2024 (Vancouver)
Fixed: Added a None visibility status for activity fields that have been removed via script. Manage the visibility of the fields in an activity in the activity's Activity Definition, under the Automation Plan tab, in the
Variables section.
#### Version 24.3.4 - April 2024 (Vancouver)
* Fixed:
+ Corrected reference picker fields to reset when you remove the pill value.
+ Updated "Playbook name" field to "label".
+ Corrected time values to show as a date after you enter and save a time condition with a "before" or "after" operator.
+ Corrected in-app documentation links.
#### Version 25.1.6 - March 2024 (Washington DC)
Fixed: Field list fields (such as Form view) in the UI Layout tab of an activity no longer reset from text fields to disabled field picker fields when you change the value
of the table field (such as Associated table) to a pill value, and re-open the activity.
#### Version 25.1.5 - February 2024 (Washington DC)
* New:
+ Restart a process from the beginning, or a specific stage or activity.
+ Form View field of an activity:
- Start typing in and select the form view you want for an activity.
- OpenForm Builder in a newWorkflow Studio tab when editing an existing form view of an activity.
#### Version 24.3.3 - February 2024 (Vancouver)
Changed: Keyboard navigation: Updated the Enter/Return key to save and close the side panel.
#### Version 24.2.6 - December 2023 (Vancouver)
* Fixed:
+ Start with Delay is visible without refreshing Process Automation Designer.
+ AllStart with Delay changes are saved.
+ Decision activity performance and user experience improvements.
#### Version 24.2.5 - November 2023
* New:
+ Use decision branches if you want a process to follow different paths for certain conditions.
+ To better control storage consumption, admins can archive process execution records with the archive button on the process execution list.
#### Version 24.1.4 - September 2023 (Vancouver)
* Fixed:
+ Added the This Activity option back for input and experience properties. This allows you to select your own activity in the pill picker.
+ Corrected activity picker to always display when adding an activity in Diagram view.
+ Corrected lanes to keep all valid incoming connections after reload in Diagram view.
+ Other diagramming interaction fixes.
#### Version 24.1.4 - September 2023 (Vancouver)
Workflow Automation on the ServiceNow AI Platform offers low and no code solutions for building and managing automation. Process Automation Designer offers a no code experience for
building automated business processes. Build processes in a diagrammatic or visual task-style view. Power Playbook Experiences to guide users through every step required to complete work.
| ---
title: Process Automation Designer release notes
description: Version history for the Process Automation Designer application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Process Automation Designer release notes
Version history for the Process Automation Designer application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.1.7 - August 2025 (Zurich)
* New:
+ Added support for multiple triggers
+ Added support for scheduled triggers
+ Added custom runtime permissions for a read-only view and more granular access filters
* Changed:
+ Added support for pills in HTML fields and List fields
+ Updated Start Rules
#### Version 27.3.2 - August 2025 (Yokohama)
* Changed:
+ Added Microsoft Azure, Google Gemini and Claude model support for playbook generation with text input.
+ Added Google Gemini and Claude model support for playbook generation with image input.
#### Version 27.2.4 - May 2025 (Yokohama)
Playbook generation is now supported by RAG based hydration. This will help in replacing placeholder activities with custom activities, out of the box activities and
automation assets such as flows, sub-flows and actions.
#### Version 26.3.1 - May 2025 (Xanadu)
New: Generate a playbook via API in other ServiceNow application experiences such as IT Operations Management.
#### Version 27.1.8 - March 2025 (Yokohama)
Fixed: Corrected to allow delegated developers and admins to test playbooks.
#### Version 26.2.12 - March 2025 (Xanadu)
* Fixed:
+ Corrected start rule and decision branch behavior for variants
+ Corrected refresh behavior for Diagram view
#### Version 25.3.15 - March 2025 (Washington DC)
* Fixed:
+ Stopped showing inactive fields in dot-walk data
+ Stopped closing the side panel when navigating to a non-input element via keyboard and pressing enter
+ Corrected to allow delegated developers and admins to test playbooks
#### Version 27.1.7 - February 2025 (Yokohama)
* New: Playbook generation API to enable playbook generation in other ServiceNow application experiences
* Changed:
+ The trigger node in the playbook diagram view has been re-labeled to 'Start'
+ Updated the Checklist activity, allowing configuration of checklists directly in the playbook designer
+ Updated Now Assist icons and animations to indicate when Now Assist skills are in use
#### Version 27.1.5 - February 2025
* New
+ Playbook generation API to enable playbook generation in other ServiceNow application experiences
* Changed
+ The trigger node in the playbook diagram view has been re-labeled to 'Start'
+ Updated the Checklist activity, allowing configuration of checklists directly in the playbook designer
+ Updated Now Assist icons and animations to indicate when Now Assist skills are in use
#### Version 26.2.11 - January 2025 (Xanadu)
* Fixed:
+ Corrected to display all records when configuring the Form View in the UI Layout tab
+ Stopped closing side panel when showing additional properties with keyboard navigation
+ Corrected playbook variant behaviors when it comes to the undo action, overridden activities, and parent variants
+ Corrected questionnaire activity behaviors when adding questions with string format responses, editing existing questionnaire activities, and testing or activating playbooks
#### Version 25.3.14 - January 2025 (Washington DC)
* Fixed:
+ Corrected to display all records when configuring the Form View in the UI Layout tab
+ Stopped closing side panel when showing additional properties with keyboard navigation
#### Version 26.2.7 - December 2024 (Xanadu)
* Fixes for variant feature related bugs
* Generic fixes related to Diagram view
* Image upload size limit based on system property configuration
* Playbook generation bug fixes
#### Version 25.3.13 - December 2024 (Washington DC)
Fixed: Updated to exclude inactive fields from the dot-walking experience.
#### Version 26.1.9 - September 2024 (Xanadu)
* Fixed:
+ Updated recommendations to appear on placeholder activities when swapping activities.
+ Updated schedule tab to load in the playbook properties modal.
+ Corrected tooltip behavior on recommended activities.
+ Added a skill\_id to playbook recommendation skill configurations.
+ Updated the new delegated\_admin role to no longer prevent other delegated developers from performing Create, Read, Update, and Destroy operations.
+ Updated process definition updates to move to the the currently selected update set instead of the default update set.
+ Corrected loading for duplicated playbooks.
+ Corrected undo function to actually remove parallel branches.
+ Corrected notification behavior for duplicated playbooks.
+ Added aria-labels.
#### Version 25.3.6 - September 2024 (Washington DC)
* Fixed:
+ Stopped activities from starting before the specified starts with delay time.
+ Corrected undo/redo behavior for the automation tabs.
+ Updated the new delegated\_admin role to no longer prevent other delegated developers from performing Create, Read, Update, and Destroy operations.
+ Updated process definition updates to move to the the currently selected update set instead of the default update set.
+ Corrected loading for duplicated playbooks.
+ Corrected undo function to actually remove parallel branches.
+ Corrected notification behavior for duplicated playbooks.
+ Updated to reload in Workflow Studio when deleting a process.
#### Version 26.1.8 - August 2024 (Xanadu)
* New:
+ Added the ability to preview and modify your prompt before building your playbook.
+ Added AI generated suggestions on activities to replace placeholder activities with.
+ Added theQuestionnaireactivity to allow collecting up to 10 pieces of information from an agent or fulfiller to use later during a playbook run, without needing to create a data definition. Add, edit and remove questions in Workflow Studio without breaking the playbook for agents during runtime.
+ Added the ability to reference Questionnaire answers in subsequent activities and decision branches.
* Changed:
+ Improved load time of playbooks in Workflow Studio.
+ Updated diagram view to match the builder theme.
* Removed: Removed theCollect User Dataactivity from the activity picker. Use theQuestionnaireactivity instead.
#### Version 25.3.4 - August 2024 (Washington DC)
* Fixed:
+ Restored missing duplicate button.
+ Fixed errors in the Playbook Generation example directions.
+ Disabled optional activities in Creator Studio.
+ Fixed disappearing validation errors.
+ Fixed issues with Form Views fields saving the title instead of name of Form View.
+ Corrected activity organization in activity picker.
+ Fixed loading issues when editing sub-flows in Flow Designer.
+ Fixed run conditions that were not saving.
+ Increased timeout on activation for large playbooks.
+ Restored missing input display preferences on upgraded process.
+ Fixed issue where scope user session could scope when editing a playbook.
+ Restored default activity picker in App Engine Studio.
+ Playbook modifications now appear in correct update set.
+ Restored ability to delete query conditions that contain pills.
+ Fixed side panel collapse issues.
+ Improved handling of typos in Playbook Generation.
+ Increased timeout on playbook migrations.
+ Improved sequential vs parallel activity handling in Playbook Generation.
+ Fixed XML files to no longer convert to TXT files.
#### Version 25.2.16 - July 2024 (Washington DC)
* Fixed:
+ Updated condition builder to save when you delete a condition field.
+ Extended processing time from 30 to 300 seconds for large playbooks before an activation request times out and fails.
#### Version 24.3.8 - July 2024 (Vancouver)
Fixed: Added a None visibility status for activity fields that have been removed via script. Manage the visibility of the fields in an activity in the activity's Activity Definition, under the Automation Plan tab, in the
Variables section.
#### Version 24.3.4 - April 2024 (Vancouver)
* Fixed:
+ Corrected reference picker fields to reset when you remove the pill value.
+ Updated "Playbook name" field to "label".
+ Corrected time values to show as a date after you enter and save a time condition with a "before" or "after" operator.
+ Corrected in-app documentation links.
#### Version 25.1.6 - March 2024 (Washington DC)
Fixed: Field list fields (such as Form view) in the UI Layout tab of an activity no longer reset from text fields to disabled field picker fields when you change the value
of the table field (such as Associated table) to a pill value, and re-open the activity.
#### Version 25.1.5 - February 2024 (Washington DC)
* New:
+ Restart a process from the beginning, or a specific stage or activity.
+ Form View field of an activity:
- Start typing in and select the form view you want for an activity.
- OpenForm Builder in a newWorkflow Studio tab when editing an existing form view of an activity.
#### Version 24.3.3 - February 2024 (Vancouver)
Changed: Keyboard navigation: Updated the Enter/Return key to save and close the side panel.
#### Version 24.2.6 - December 2023 (Vancouver)
* Fixed:
+ Start with Delay is visible without refreshing Process Automation Designer.
+ AllStart with Delay changes are saved.
+ Decision activity performance and user experience improvements.
#### Version 24.2.5 - November 2023
* New:
+ Use decision branches if you want a process to follow different paths for certain conditions.
+ To better control storage consumption, admins can archive process execution records with the archive button on the process execution list.
#### Version 24.1.4 - September 2023 (Vancouver)
* Fixed:
+ Added the This Activity option back for input and experience properties. This allows you to select your own activity in the pill picker.
+ Corrected activity picker to always display when adding an activity in Diagram view.
+ Corrected lanes to keep all valid incoming connections after reload in Diagram view.
+ Other diagramming interaction fixes.
#### Version 24.1.4 - September 2023 (Vancouver)
Workflow Automation on the ServiceNow AI Platform offers low and no code solutions for building and managing automation. Process Automation Designer offers a no code experience for
building automated business processes. Build processes in a diagrammatic or visual task-style view. Power Playbook Experiences to guide users through every step required to complete work.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-releaseops.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-releaseops.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-releaseops.html | ReleaseOps release notes | Version history for the ReleaseOps application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-releaseops.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-releaseops.html"><body id="store-platcap-rn-releaseops"><main role="main"><article role="article" class="dita" id="store-platcap-rn-releaseops" aria-labelledby="title_store-platcap-rn-releaseops">
<h1 class="title topictitle1" id="title_store-platcap-rn-releaseops">ReleaseOps release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ReleaseOps application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-releaseops__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d158683e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.3 - August 2025</dt>
<dd class="dd" id="store-platcap-rn-releaseops__latest-store-platcap-rn-releaseops">
<ul class="ul" id="store-platcap-rn-releaseops__ul_ofd_155_bgc">
<li class="li">ReleaseOps: Deploy Custom Apps and Update Sets Reliably and Quickly</li>
<li class="li">ReleaseOps helps overcome the complexity of deploying software updates safely and at scale. It's built to automate manual steps while still maintaining control. It will assist in policy and quality control compliance,
improve visibility, and promote confidence that you can deploy code changes consistently.</li>
<li class="li">At its core, ReleaseOps introduces structured deployment workflows that guide your ServiceNow application updates from development to production. These workflows are powered by Releases and Deployment Requests, which serve
as the foundation for managing Update Set driven deployments across ServiceNow instances.</li>
<li class="li">Pipelines automate the movement of code between instances and allow ReleaseOps to enforce organizational standards through customizable integrations that may include:<ul class="ul" id="store-platcap-rn-releaseops__ul_rm3_b55_bgc">
<li class="li">Instance Scan</li>
<li class="li">Automated Test Framework (ATF)</li>
<li class="li">Change Management</li>
</ul></li>
<li class="li">To ensure visibility and deployment success, ReleaseOps generates Deployment Tasks when issues are detected, assigning them to the right developers or stakeholders for resolution before the deployment proceeds.Teams
benefit from the flexibility to follow a controlled release cadence while retaining the agility to fast-track hotfixes or urgent security patches on demand.</li>
<li class="li">Throughout the process, ReleaseOps delivers full transparency with real-time status updates, progress tracking, and detailed notes, keeping developers, release managers, and stakeholders aligned.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-releaseops.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-releaseops.html\"><body id=\"store-platcap-rn-releaseops\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-releaseops\" aria-labelledby=\"title_store-platcap-rn-releaseops\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-releaseops\">ReleaseOps release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ReleaseOps application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-releaseops__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d158683e62\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.3 - August 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-releaseops__latest-store-platcap-rn-releaseops\">\n <ul class=\"ul\" id=\"store-platcap-rn-releaseops__ul_ofd_155_bgc\">\n <li class=\"li\">ReleaseOps: Deploy Custom Apps and Update Sets Reliably and Quickly</li>\n <li class=\"li\">ReleaseOps helps overcome the complexity of deploying software updates safely and at scale. It's built to automate manual steps while still maintaining control. It will assist in policy and quality control compliance,\n improve visibility, and promote confidence that you can deploy code changes consistently.</li>\n <li class=\"li\">At its core, ReleaseOps introduces structured deployment workflows that guide your ServiceNow application updates from development to production. These workflows are powered by Releases and Deployment Requests, which serve\n as the foundation for managing Update Set driven deployments across ServiceNow instances.</li>\n <li class=\"li\">Pipelines automate the movement of code between instances and allow ReleaseOps to enforce organizational standards through customizable integrations that may include:<ul class=\"ul\" id=\"store-platcap-rn-releaseops__ul_rm3_b55_bgc\">\n <li class=\"li\">Instance Scan</li>\n <li class=\"li\">Automated Test Framework (ATF)</li>\n <li class=\"li\">Change Management</li>\n </ul></li>\n <li class=\"li\">To ensure visibility and deployment success, ReleaseOps generates Deployment Tasks when issues are detected, assigning them to the right developers or stakeholders for resolution before the deployment proceeds.Teams\n benefit from the flexibility to follow a controlled release cadence while retaining the agility to fast-track hotfixes or urgent security patches on demand.</li>\n <li class=\"li\">Throughout the process, ReleaseOps delivers full transparency with real-time status updates, progress tracking, and detailed notes, keeping developers, release managers, and stakeholders aligned.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ReleaseOps release notes
Version history for the ReleaseOps application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - August 2025
* ReleaseOps: Deploy Custom Apps and Update Sets Reliably and Quickly
* ReleaseOps helps overcome the complexity of deploying software updates safely and at scale. It's built to automate manual steps while still maintaining control. It will assist in policy and quality control compliance,
improve visibility, and promote confidence that you can deploy code changes consistently.
* At its core, ReleaseOps introduces structured deployment workflows that guide your ServiceNow application updates from development to production. These workflows are powered by Releases and Deployment Requests, which serve
as the foundation for managing Update Set driven deployments across ServiceNow instances.
* Pipelines automate the movement of code between instances and allow ReleaseOps to enforce organizational standards through customizable integrations that may include:
+ Instance Scan
+ Automated Test Framework (ATF)
+ Change Management
* To ensure visibility and deployment success, ReleaseOps generates Deployment Tasks when issues are detected, assigning them to the right developers or stakeholders for resolution before the deployment proceeds.Teams
benefit from the flexibility to follow a controlled release cadence while retaining the agility to fast-track hotfixes or urgent security patches on demand.
* Throughout the process, ReleaseOps delivers full transparency with real-time status updates, progress tracking, and detailed notes, keeping developers, release managers, and stakeholders aligned.
| ---
title: ReleaseOps release notes
description: Version history for the ReleaseOps application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# ReleaseOps release notes
Version history for the ReleaseOps application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - August 2025
* ReleaseOps: Deploy Custom Apps and Update Sets Reliably and Quickly
* ReleaseOps helps overcome the complexity of deploying software updates safely and at scale. It's built to automate manual steps while still maintaining control. It will assist in policy and quality control compliance,
improve visibility, and promote confidence that you can deploy code changes consistently.
* At its core, ReleaseOps introduces structured deployment workflows that guide your ServiceNow application updates from development to production. These workflows are powered by Releases and Deployment Requests, which serve
as the foundation for managing Update Set driven deployments across ServiceNow instances.
* Pipelines automate the movement of code between instances and allow ReleaseOps to enforce organizational standards through customizable integrations that may include:
+ Instance Scan
+ Automated Test Framework (ATF)
+ Change Management
* To ensure visibility and deployment success, ReleaseOps generates Deployment Tasks when issues are detected, assigning them to the right developers or stakeholders for resolution before the deployment proceeds.Teams
benefit from the flexibility to follow a controlled release cadence while retaining the agility to fast-track hotfixes or urgent security patches on demand.
* Throughout the process, ReleaseOps delivers full transparency with real-time status updates, progress tracking, and detailed notes, keeping developers, release managers, and stakeholders aligned.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-active-directory.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-active-directory.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-active-directory.html | Service Graph Connector for Active Directory release notes | Version history for the Service Graph Connector for Active Directory application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-active-directory.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-active-directory.html"><body id="store-platcap-rn-service-graph-connector-active-directory"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-active-directory" aria-labelledby="title_store-platcap-rn-service-graph-connector-active-directory">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-active-directory"><span class="ph">Service Graph Connector</span> for Active Directory release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector</span> for Active Directory application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-active-directory__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d197993e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.4 - June 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-active-directory__latest-store-platcap-rn-service-graph-connector-active-directory">Fixed:The service graph connector is no longer updating configuration items (CIs) if there are no changes to them in Active Directory.</dd>
<dt class="dt dlterm">Version 2.0.3 - February 2025</dt>
<dd class="dd">Fixed: ObjectCategory from Active Directory incorrectly mapped to Category in the computer class.</dd>
<dt class="dt dlterm">Version 2.0.2 - November 2024</dt>
<dd class="dd">Fixed: Improvements so that you can edit the default values for the LDAP OU Filter. Your edits are no longeroverridden by the scheduled import
pre-script.</dd>
<dt class="dt dlterm">Version 2.0.1 - June 2024</dt>
<dd class="dd">Changed: 'Installed on column' has been added and is mapped to 'LastLogOn Datetime' on the software table of Active Directory.</dd>
<dt class="dt dlterm">Version 2.0.0 - February 2024</dt>
<dd class="dd">This integration is part of ServiceNow-developed Service Graph Connectors. The Service Graph Connector for Active Directory imports computer and related
software details from the Microsoft Active Directory product to the ServiceNow CMDB quickly, seamlessly, and securely. You can use the Guided Setup to help you configure your integration.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Graph Connector for Active Directory release notes
Version history for the Service Graph Connector for Active Directory application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.4 - June 2025
Fixed:The service graph connector is no longer updating configuration items (CIs) if there are no changes to them in Active Directory.
#### Version 2.0.3 - February 2025
Fixed: ObjectCategory from Active Directory incorrectly mapped to Category in the computer class.
#### Version 2.0.2 - November 2024
Fixed: Improvements so that you can edit the default values for the LDAP OU Filter. Your edits are no longeroverridden by the scheduled import
pre-script.
#### Version 2.0.1 - June 2024
Changed: 'Installed on column' has been added and is mapped to 'LastLogOn Datetime' on the software table of Active Directory.
#### Version 2.0.0 - February 2024
This integration is part of ServiceNow-developed Service Graph Connectors. The Service Graph Connector for Active Directory imports computer and related
software details from the Microsoft Active Directory product to the ServiceNow CMDB quickly, seamlessly, and securely. You can use the Guided Setup to help you configure your integration.
| ---
title: Service Graph Connector for Active Directory release notes
description: Version history for the Service Graph Connector for Active Directory
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Active Directory release notes
Version history for the Service Graph Connector for Active Directory application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.4 - June 2025
Fixed:The service graph connector is no longer updating configuration items (CIs) if there are no changes to them in Active Directory.
#### Version 2.0.3 - February 2025
Fixed: ObjectCategory from Active Directory incorrectly mapped to Category in the computer class.
#### Version 2.0.2 - November 2024
Fixed: Improvements so that you can edit the default values for the LDAP OU Filter. Your edits are no longeroverridden by the scheduled import
pre-script.
#### Version 2.0.1 - June 2024
Changed: 'Installed on column' has been added and is mapped to 'LastLogOn Datetime' on the software table of Active Directory.
#### Version 2.0.0 - February 2024
This integration is part of ServiceNow-developed Service Graph Connectors. The Service Graph Connector for Active Directory imports computer and related
software details from the Microsoft Active Directory product to the ServiceNow CMDB quickly, seamlessly, and securely. You can use the Guided Setup to help you configure your integration.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-appdynamics.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-appdynamics.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-appdynamics.html | Service Graph Connector for Observability - AppDynamics release notes | Version history for the Service Graph Connector for Observability - AppDynamics integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-appdynamics.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-appdynamics.html"><body id="store-platcap-rn-service-graph-connector-appdynamics"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-appdynamics" aria-labelledby="title_store-platcap-rn-service-graph-connector-appdynamics">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-appdynamics"><span class="ph">Service Graph Connector for Observability - AppDynamics</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector for Observability - AppDynamics</span> integration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-appdynamics__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d259106e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.5.0 - August 2025</dt>
<dd class="dd">New: Support for OAuth-based authentication. Note: SGC Central supports only OAuth-based authentication for new connections.</dd>
<dt class="dt dlterm">Version 1.4.0 - November 2024</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-appdynamics__latest-store-platcap-rn-service-graph-connector-appdynamics">New: Onboarded to SGC Central.</dd>
<dt class="dt dlterm">Version 1.3.1 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-appdynamics__ul_lx5_rnp_4bc">
<li class="li">Corrected value for "message_key" in the AppDynamicsEventUtil script</li>
<li class="li">Fixed the metadata field with a valid JSON</li>
<li class="li">Fixed data loading for tags</li>
<li class="li">Fixed the AppDynamicsEventUtil script to reduce delay in loading events</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.2 - March 2024</dt>
<dd class="dd">
<p class="p">Fixed test script for the inbound event.</p>
</dd>
<dt class="dt dlterm">Version 1.2.1 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-appdynamics__ul_vyv_dg1_h5b">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-appdynamics__ul_xrw_dg1_h5b">
<li class="li">Pushing multiple templates to the same instance causes connnection issues.</li>
<li class="li">Remove gs.warn in SGO-AppDynamics Authenticate flow action's output.</li>
<li class="li">Remove the hardcoded user password found in demo user records.</li>
<li class="li">Fixed cross-site scripting (XSS) issue has been identified in the AppDynamics Guided Setup page,</li>
<li class="li">Removed port from the controllerName in the data sources.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - December 2021</dt>
<dd class="dd">The <span class="ph">Service Graph Connector for Observability - AppDynamics</span> enables users to easily and correctly import CIs, Maps and Events from AppDynamics to ServiceNow.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-appdynamics.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-appdynamics.html\"><body id=\"store-platcap-rn-service-graph-connector-appdynamics\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-service-graph-connector-appdynamics\" aria-labelledby=\"title_store-platcap-rn-service-graph-connector-appdynamics\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-service-graph-connector-appdynamics\"><span class=\"ph\">Service Graph Connector for Observability - AppDynamics</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Graph Connector for Observability - AppDynamics</span> integration on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-service-graph-connector-appdynamics__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d259106e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.5.0 - August 2025</dt>\n <dd class=\"dd\">New: Support for OAuth-based authentication. Note: SGC Central supports only OAuth-based authentication for new connections.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - November 2024</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-service-graph-connector-appdynamics__latest-store-platcap-rn-service-graph-connector-appdynamics\">New: Onboarded to SGC Central.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-appdynamics__ul_lx5_rnp_4bc\">\n <li class=\"li\">Corrected value for "message_key" in the AppDynamicsEventUtil script</li>\n <li class=\"li\">Fixed the metadata field with a valid JSON</li>\n <li class=\"li\">Fixed data loading for tags</li>\n <li class=\"li\">Fixed the AppDynamicsEventUtil script to reduce delay in loading events</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.2 - March 2024</dt>\n <dd class=\"dd\">\n <p class=\"p\">Fixed test script for the inbound event.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-appdynamics__ul_vyv_dg1_h5b\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-appdynamics__ul_xrw_dg1_h5b\">\n <li class=\"li\">Pushing multiple templates to the same instance causes connnection issues.</li>\n <li class=\"li\">Remove gs.warn in SGO-AppDynamics Authenticate flow action's output.</li>\n <li class=\"li\">Remove the hardcoded user password found in demo user records.</li>\n <li class=\"li\">Fixed cross-site scripting (XSS) issue has been identified in the AppDynamics Guided Setup page,</li>\n <li class=\"li\">Removed port from the controllerName in the data sources.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - December 2021</dt>\n <dd class=\"dd\">The <span class=\"ph\">Service Graph Connector for Observability - AppDynamics</span> enables users to easily and correctly import CIs, Maps and Events from AppDynamics to ServiceNow.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for Observability - AppDynamics release notes
Version history for the Service Graph Connector for Observability - AppDynamics integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.0 - August 2025
New: Support for OAuth-based authentication. Note: SGC Central supports only OAuth-based authentication for new connections.
#### Version 1.4.0 - November 2024
New: Onboarded to SGC Central.
#### Version 1.3.1 - June 2024
* Fixed:
+ Corrected value for "message\_key" in the AppDynamicsEventUtil script
+ Fixed the metadata field with a valid JSON
+ Fixed data loading for tags
+ Fixed the AppDynamicsEventUtil script to reduce delay in loading events
#### Version 1.2.2 - March 2024
Fixed test script for the inbound event.
#### Version 1.2.1 - August 2022
* Fixed:
+ Pushing multiple templates to the same instance causes connnection issues.
+ Remove gs.warn in SGO-AppDynamics Authenticate flow action's output.
+ Remove the hardcoded user password found in demo user records.
+ Fixed cross-site scripting (XSS) issue has been identified in the AppDynamics Guided Setup page,
+ Removed port from the controllerName in the data sources.
#### Version 1.1.0 - December 2021
The Service Graph Connector for Observability - AppDynamics enables users to easily and correctly import CIs, Maps and Events from AppDynamics to ServiceNow.
| ---
title: Service Graph Connector for Observability - AppDynamics release notes
description: Version history for the Service Graph Connector for Observability - AppDynamics
integration on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Observability - AppDynamics release notes
Version history for the Service Graph Connector for Observability - AppDynamics integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.5.0 - August 2025
New: Support for OAuth-based authentication. Note: SGC Central supports only OAuth-based authentication for new connections.
#### Version 1.4.0 - November 2024
New: Onboarded to SGC Central.
#### Version 1.3.1 - June 2024
* Fixed:
+ Corrected value for "message\_key" in the AppDynamicsEventUtil script
+ Fixed the metadata field with a valid JSON
+ Fixed data loading for tags
+ Fixed the AppDynamicsEventUtil script to reduce delay in loading events
#### Version 1.2.2 - March 2024
Fixed test script for the inbound event.
#### Version 1.2.1 - August 2022
* Fixed:
+ Pushing multiple templates to the same instance causes connnection issues.
+ Remove gs.warn in SGO-AppDynamics Authenticate flow action's output.
+ Remove the hardcoded user password found in demo user records.
+ Fixed cross-site scripting (XSS) issue has been identified in the AppDynamics Guided Setup page,
+ Removed port from the controllerName in the data sources.
#### Version 1.1.0 - December 2021
The Service Graph Connector for Observability - AppDynamics enables users to easily and correctly import CIs, Maps and Events from AppDynamics to ServiceNow.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-aws.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-aws.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-aws.html | Service Graph Connector for AWS release notes | Version history for the Service Graph Connector for AWS application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-aws.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-aws.html"><body id="store-platcap-rn-service-graph-connector-aws"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-aws" aria-labelledby="title_store-platcap-rn-service-graph-connector-aws">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-aws"><span class="ph">Service Graph Connector for AWS</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector for AWS</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-aws__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d575164e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.11.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: AWS tag ingestion: Added support for the ingestion of tags for AWS Generic Resources using the SGC-AWS data source.</li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_zj4_zk5_bgc">
<li class="li">Updated the sys_id of the YAML on the AWS Create connection page in SGC Central.</li>
<li class="li">Enhanced CMDB discovery for numerous AWS classes:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_xlb_1l5_bgc">
<li class="li">Service Account, Cloud Subnet, Cloud Resource, Security Group, Hardware Template, Docker Container, and Docker Images</li>
<li class="li">Network, NIC, Images, Storage Mapping, and VM Instance</li>
<li class="li">DynamoDB, Endpoint Vnic, IP Address, and Kubernetes Clusters</li>
<li class="li">Cloud Gateway, Cloud Hardware Type, Cloud LB, and Cloud Object Storage</li>
<li class="li">Availability Zone and Cloud DB</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.10.1 - May 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-aws__latest-store-platcap-rn-service-graph-connector-aws">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Introduced support for Amazon Redshift database.</li>
<li class="li">Implemented IMDSv2 support for security compliance.</li>
</ul>
</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Improved Server Record Accuracy with IP-based discovery when deep discovery is enabled.</li>
<li class="li">Modified the table mappings for the Cloud OS image for improved flexibility in managing cloud OS images.</li>
</ul>
</li>
<li class="li">Fixed: Updated the server record to use the server hostname for the name attribute, preventing merge issues caused by IP address reuse.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.9.0 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Introduced multi-threading for faster deletion of most Configuration Items (CIs).</li>
<li class="li">Optimized oversized payloads to improve performance and reduce loading time.</li>
<li class="li">Enhanced SendCommand functionality to automatically populate critical database attributes into corresponding CIs in the CMDB.</li>
<li class="li">Aligned with Cloud Discovery for comprehensive hardware type information in the CMDB.</li>
</ul></li>
<li class="li">Changed: Upgraded the netstat command functionality for compatibility with various Linux distributions.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.8.0 - October 2024</dt>
<dd class="dd">New: Addressed the gap for missing life cycle management of configuration items (CIs).</dd>
<dt class="dt dlterm">Version 2.7.1 - September 2024</dt>
<dd class="dd">Fixed: SGC Central - AWS EKS EC2 resources page was updated.</dd>
<dt class="dt dlterm">Version 2.7.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_vym_4nh_ccc">
<li class="li">Enabled parallel loading feature for SG-AWS-Tags and SG-AWS-Image-Private data sources.</li>
<li class="li">Added relationship between availability zones and virtual machines.</li>
<li class="li">Implemented support for VPC and subnet sharing across service accounts.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_jtn_pnh_ccc">
<li class="li">Fixed an issue in multi-instance setups where EC2, VPC, or subnet configuration items (CIs) were marked as retired after upgrading the connector to version 2.6.0 or later versions.</li>
<li class="li">Added the mapping of the Fully Qualified Domain Name (FQDN) value to the fqdn field.</li>
<li class="li">Added an appropriate error message in the diagnostic results when a test fails due to an incorrect AWS region configuration property.</li>
<li class="li">Fixed inconsistency between the "State" and "Install Status" fields.</li>
<li class="li">Fixed application of the SG-AWS-EC2 post-script changes for the existing multi-instance records.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.6.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_oj4_cyn_2bc">
<li class="li">SG-AWS-Software-Inventory data sourcememory improvements</li>
<li class="li">Performance improvement for fetching tags</li>
<li class="li">The connector now avoids calling the SG-AWS-SendCommanddata source when the details for the S3 buckets are not populated</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_w3n_dyn_2bc">
<li class="li">FixedHardware consolidation data source functionality for multi-instance connections</li>
<li class="li">Fixed the diagnostic tool for testing the S3 bucket setup</li>
<li class="li">Fixed empty software names causing partial payload in the SG-AWS-Software-Inventory data source</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.4.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_jw2_rh5_21c">
<li class="li">Added support for additional attributes in Cloud organization Unit, Cloud organization, Cloud Service Account, and Account Tags for ITOM Cloud Account Management.</li>
<li class="li">Populated reference to "Configuration Item" in the Cloud Mgmt Network Interface [cmdb_ci_nic]table for all VMs.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_i31_sh5_21c">
<li class="li">Fixed the 'beyond the size limit' issue raised by the Flow Designer action for Software Inventory and EKS.</li>
<li class="li">Fixed data inconsistencies for EKS.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_my3_xvx_dzb">
<li class="li">Added ability to populate the generic cloud resources without CMDB classes to the Cloud Resource [cmdb_ci_cmp_resource] table.</li>
<li class="li">Added database deep discovery for virtual machines (VMs) to fetch metadata such as MySQL version numbers for databases in the EC2 instances.</li>
<li class="li">Implemented bringing your own license (BYOL) that updates the license type in the Key Value [cmdb_key_value] table to analyze licenses.</li>
<li class="li">Optimized deletion strategy.</li>
<li class="li">Added support for handling retired CIs in EKS components (pods, services, volumes, and so on.)</li>
<li class="li">Scoped IAM permissions and fixed S3 permissions following least privilege principles.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_dvc_yvx_dzb">
<li class="li">Fixed the infinite loop issue in the SG-AWS-Software-Inventory data source .</li>
<li class="li">Fixed the in-use status from SG-AWS-Network-Interface data source not mapping to the In Use column in the Cloud Mgmt Network Interface [cmdb_ci_nic] table.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.1 - September 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_q3w_jm1_qyb">
<li class="li">Populate Name for Kubernetes Namespace records.</li>
<li class="li">Fixed the relationship between Cloud Management N/W Interface and virtual machines.</li>
<li class="li">If database name isn't set in AWS then use objectid to map name in the Cloud Database.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_ymr_km1_qyb">
<li class="li">Added Elastic Kubernetes Service (EKS)discovery</li>
<li class="li">Added ability to populate EC2 hostname via sendcommand</li>
<li class="li">The STS AssumeRole API is now called only for accounts that are associated with the AWS Config aggregator and not for all member accounts</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - July 2023</dt>
<dd class="dd">Fixed: Issues related to support AWS GovCloud regions.</dd>
<dt class="dt dlterm">Version 2.0.0 - May 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_xb2_5kj_mxb">
<li class="li">Added support for multi-organization (multi-instance)</li>
<li class="li">Single or standalone account support</li>
<li class="li">AWS key rotation</li>
<li class="li">Server classification</li>
</ul></li>
<li class="li">Changed: Performance improvement on the deleted resources and the Tag API</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.6.1 - December 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_zw5_vkj_mxb">
<li class="li">Handle the throttling error on calling Config and List API.</li>
<li class="li">Fix the ListAccounts error when ServiceNow user is created in a designated account.</li>
<li class="li">Handle the duplicate records created with cloud discovery.</li>
<li class="li">DescribeImage API wasn't handling the large payload.</li>
<li class="li">Fixed Software inventory empty import records when the central aggregator isn't setup.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.5.0 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_pwg_zj1_h5b">
<li class="li">Fixed:<ul class="ul">
<li class="li">Remove designated account dependency on the management account.</li>
<li class="li">Added missing CIs attributes.</li>
<li class="li">Optimized performance.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.2 - June 2022</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_wfy_trt_qtb">
<li class="li">New: Get the list of accounts from designated accounts by setting up IAM permissions that are necessary to go to the management account.</li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-aws__ul_ntf_vrt_qtb">
<li class="li">Fixed missing hardware and server attributes</li>
<li class="li">Optimized sendCommand processing</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.1 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Add Serial Number in to cmdb_ci_server</li>
<li class="li">Add Process Info and relate it to cmdb_ci_server</li>
<li class="li">Add TCP connections to cmdb_ci_server</li>
<li class="li">Add Cloud Formation Template (CFT) to include SSM Document for SG-AWS-RunShellScript, SG-AWS-RunPowerShellScript</li>
<li class="li">Update serviceNow user CFT script to include privileges for SSM SendCommand, S3 access.</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-aws.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-aws.html\"><body id=\"store-platcap-rn-service-graph-connector-aws\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-service-graph-connector-aws\" aria-labelledby=\"title_store-platcap-rn-service-graph-connector-aws\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-service-graph-connector-aws\"><span class=\"ph\">Service Graph Connector for AWS</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Graph Connector for AWS</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-service-graph-connector-aws__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d575164e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.11.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: AWS tag ingestion: Added support for the ingestion of tags for AWS Generic Resources using the SGC-AWS data source.</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_zj4_zk5_bgc\">\n <li class=\"li\">Updated the sys_id of the YAML on the AWS Create connection page in SGC Central.</li>\n <li class=\"li\">Enhanced CMDB discovery for numerous AWS classes:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_xlb_1l5_bgc\">\n <li class=\"li\">Service Account, Cloud Subnet, Cloud Resource, Security Group, Hardware Template, Docker Container, and Docker Images</li>\n <li class=\"li\">Network, NIC, Images, Storage Mapping, and VM Instance</li>\n <li class=\"li\">DynamoDB, Endpoint Vnic, IP Address, and Kubernetes Clusters</li>\n <li class=\"li\">Cloud Gateway, Cloud Hardware Type, Cloud LB, and Cloud Object Storage</li>\n <li class=\"li\">Availability Zone and Cloud DB</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.10.1 - May 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-service-graph-connector-aws__latest-store-platcap-rn-service-graph-connector-aws\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Introduced support for Amazon Redshift database.</li>\n <li class=\"li\">Implemented IMDSv2 support for security compliance.</li>\n </ul>\n </li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Improved Server Record Accuracy with IP-based discovery when deep discovery is enabled.</li>\n <li class=\"li\">Modified the table mappings for the Cloud OS image for improved flexibility in managing cloud OS images.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Updated the server record to use the server hostname for the name attribute, preventing merge issues caused by IP address reuse.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.9.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Introduced multi-threading for faster deletion of most Configuration Items (CIs).</li>\n <li class=\"li\">Optimized oversized payloads to improve performance and reduce loading time.</li>\n <li class=\"li\">Enhanced SendCommand functionality to automatically populate critical database attributes into corresponding CIs in the CMDB.</li>\n <li class=\"li\">Aligned with Cloud Discovery for comprehensive hardware type information in the CMDB.</li>\n </ul></li>\n <li class=\"li\">Changed: Upgraded the netstat command functionality for compatibility with various Linux distributions.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.8.0 - October 2024</dt>\n <dd class=\"dd\">New: Addressed the gap for missing life cycle management of configuration items (CIs).</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.1 - September 2024</dt>\n <dd class=\"dd\">Fixed: SGC Central - AWS EKS EC2 resources page was updated.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_vym_4nh_ccc\">\n <li class=\"li\">Enabled parallel loading feature for SG-AWS-Tags and SG-AWS-Image-Private data sources.</li>\n <li class=\"li\">Added relationship between availability zones and virtual machines.</li>\n <li class=\"li\">Implemented support for VPC and subnet sharing across service accounts.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_jtn_pnh_ccc\">\n <li class=\"li\">Fixed an issue in multi-instance setups where EC2, VPC, or subnet configuration items (CIs) were marked as retired after upgrading the connector to version 2.6.0 or later versions.</li>\n <li class=\"li\">Added the mapping of the Fully Qualified Domain Name (FQDN) value to the fqdn field.</li>\n <li class=\"li\">Added an appropriate error message in the diagnostic results when a test fails due to an incorrect AWS region configuration property.</li>\n <li class=\"li\">Fixed inconsistency between the "State" and "Install Status" fields.</li>\n <li class=\"li\">Fixed application of the SG-AWS-EC2 post-script changes for the existing multi-instance records.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.1 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_oj4_cyn_2bc\">\n <li class=\"li\">SG-AWS-Software-Inventory data sourcememory improvements</li>\n <li class=\"li\">Performance improvement for fetching tags</li>\n <li class=\"li\">The connector now avoids calling the SG-AWS-SendCommanddata source when the details for the S3 buckets are not populated</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_w3n_dyn_2bc\">\n <li class=\"li\">FixedHardware consolidation data source functionality for multi-instance connections</li>\n <li class=\"li\">Fixed the diagnostic tool for testing the S3 bucket setup</li>\n <li class=\"li\">Fixed empty software names causing partial payload in the SG-AWS-Software-Inventory data source</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_jw2_rh5_21c\">\n <li class=\"li\">Added support for additional attributes in Cloud organization Unit, Cloud organization, Cloud Service Account, and Account Tags for ITOM Cloud Account Management.</li>\n <li class=\"li\">Populated reference to "Configuration Item" in the Cloud Mgmt Network Interface [cmdb_ci_nic]table for all VMs.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_i31_sh5_21c\">\n <li class=\"li\">Fixed the 'beyond the size limit' issue raised by the Flow Designer action for Software Inventory and EKS.</li>\n <li class=\"li\">Fixed data inconsistencies for EKS.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_my3_xvx_dzb\">\n <li class=\"li\">Added ability to populate the generic cloud resources without CMDB classes to the Cloud Resource [cmdb_ci_cmp_resource] table.</li>\n <li class=\"li\">Added database deep discovery for virtual machines (VMs) to fetch metadata such as MySQL version numbers for databases in the EC2 instances.</li>\n <li class=\"li\">Implemented bringing your own license (BYOL) that updates the license type in the Key Value [cmdb_key_value] table to analyze licenses.</li>\n <li class=\"li\">Optimized deletion strategy.</li>\n <li class=\"li\">Added support for handling retired CIs in EKS components (pods, services, volumes, and so on.)</li>\n <li class=\"li\">Scoped IAM permissions and fixed S3 permissions following least privilege principles.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_dvc_yvx_dzb\">\n <li class=\"li\">Fixed the infinite loop issue in the SG-AWS-Software-Inventory data source .</li>\n <li class=\"li\">Fixed the in-use status from SG-AWS-Network-Interface data source not mapping to the In Use column in the Cloud Mgmt Network Interface [cmdb_ci_nic] table.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.1 - September 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_q3w_jm1_qyb\">\n <li class=\"li\">Populate Name for Kubernetes Namespace records.</li>\n <li class=\"li\">Fixed the relationship between Cloud Management N/W Interface and virtual machines.</li>\n <li class=\"li\">If database name isn't set in AWS then use objectid to map name in the Cloud Database.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_ymr_km1_qyb\">\n <li class=\"li\">Added Elastic Kubernetes Service (EKS)discovery</li>\n <li class=\"li\">Added ability to populate EC2 hostname via sendcommand</li>\n <li class=\"li\">The STS AssumeRole API is now called only for accounts that are associated with the AWS Config aggregator and not for all member accounts</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - July 2023</dt>\n <dd class=\"dd\">Fixed: Issues related to support AWS GovCloud regions.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_xb2_5kj_mxb\">\n <li class=\"li\">Added support for multi-organization (multi-instance)</li>\n <li class=\"li\">Single or standalone account support</li>\n <li class=\"li\">AWS key rotation</li>\n <li class=\"li\">Server classification</li>\n </ul></li>\n <li class=\"li\">Changed: Performance improvement on the deleted resources and the Tag API</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.1 - December 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_zw5_vkj_mxb\">\n <li class=\"li\">Handle the throttling error on calling Config and List API.</li>\n <li class=\"li\">Fix the ListAccounts error when ServiceNow user is created in a designated account.</li>\n <li class=\"li\">Handle the duplicate records created with cloud discovery.</li>\n <li class=\"li\">DescribeImage API wasn't handling the large payload.</li>\n <li class=\"li\">Fixed Software inventory empty import records when the central aggregator isn't setup.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_pwg_zj1_h5b\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Remove designated account dependency on the management account.</li>\n <li class=\"li\">Added missing CIs attributes.</li>\n <li class=\"li\">Optimized performance.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.2 - June 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_wfy_trt_qtb\">\n <li class=\"li\">New: Get the list of accounts from designated accounts by setting up IAM permissions that are necessary to go to the management account.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-aws__ul_ntf_vrt_qtb\">\n <li class=\"li\">Fixed missing hardware and server attributes</li>\n <li class=\"li\">Optimized sendCommand processing</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.1 - May 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Add Serial Number in to cmdb_ci_server</li>\n <li class=\"li\">Add Process Info and relate it to cmdb_ci_server</li>\n <li class=\"li\">Add TCP connections to cmdb_ci_server</li>\n <li class=\"li\">Add Cloud Formation Template (CFT) to include SSM Document for SG-AWS-RunShellScript, SG-AWS-RunPowerShellScript</li>\n <li class=\"li\">Update serviceNow user CFT script to include privileges for SSM SendCommand, S3 access.</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for AWS release notes
Version history for the Service Graph Connector for AWS application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.11.0 - August 2025
* New: AWS tag ingestion: Added support for the ingestion of tags for AWS Generic Resources using the SGC-AWS data source.
* Changed:
+ Updated the sys\_id of the YAML on the AWS Create connection page in SGC Central.
+ Enhanced CMDB discovery for numerous AWS classes:
- Service Account, Cloud Subnet, Cloud Resource, Security Group, Hardware Template, Docker Container, and Docker Images
- Network, NIC, Images, Storage Mapping, and VM Instance
- DynamoDB, Endpoint Vnic, IP Address, and Kubernetes Clusters
- Cloud Gateway, Cloud Hardware Type, Cloud LB, and Cloud Object Storage
- Availability Zone and Cloud DB
#### Version 2.10.1 - May 2025
* New:
+ Introduced support for Amazon Redshift database.
+ Implemented IMDSv2 support for security compliance.
* Changed:
+ Improved Server Record Accuracy with IP-based discovery when deep discovery is enabled.
+ Modified the table mappings for the Cloud OS image for improved flexibility in managing cloud OS images.
* Fixed: Updated the server record to use the server hostname for the name attribute, preventing merge issues caused by IP address reuse.
#### Version 2.9.0 - February 2025
* New:
+ Introduced multi-threading for faster deletion of most Configuration Items (CIs).
+ Optimized oversized payloads to improve performance and reduce loading time.
+ Enhanced SendCommand functionality to automatically populate critical database attributes into corresponding CIs in the CMDB.
+ Aligned with Cloud Discovery for comprehensive hardware type information in the CMDB.
* Changed: Upgraded the netstat command functionality for compatibility with various Linux distributions.
#### Version 2.8.0 - October 2024
New: Addressed the gap for missing life cycle management of configuration items (CIs).
#### Version 2.7.1 - September 2024
Fixed: SGC Central - AWS EKS EC2 resources page was updated.
#### Version 2.7.0 - August 2024
* New:
+ Enabled parallel loading feature for SG-AWS-Tags and SG-AWS-Image-Private data sources.
+ Added relationship between availability zones and virtual machines.
+ Implemented support for VPC and subnet sharing across service accounts.
* Fixed:
+ Fixed an issue in multi-instance setups where EC2, VPC, or subnet configuration items (CIs) were marked as retired after upgrading the connector to version 2.6.0 or later versions.
+ Added the mapping of the Fully Qualified Domain Name (FQDN) value to the fqdn field.
+ Added an appropriate error message in the diagnostic results when a test fails due to an incorrect AWS region configuration property.
+ Fixed inconsistency between the "State" and "Install Status" fields.
+ Fixed application of the SG-AWS-EC2 post-script changes for the existing multi-instance records.
#### Version 2.6.1 - May 2024
* New:
+ SG-AWS-Software-Inventory data sourcememory improvements
+ Performance improvement for fetching tags
+ The connector now avoids calling the SG-AWS-SendCommanddata source when the details for the S3 buckets are not populated
* Fixed:
+ FixedHardware consolidation data source functionality for multi-instance connections
+ Fixed the diagnostic tool for testing the S3 bucket setup
+ Fixed empty software names causing partial payload in the SG-AWS-Software-Inventory data source
#### Version 2.4.0 - February 2024
* New:
+ Added support for additional attributes in Cloud organization Unit, Cloud organization, Cloud Service Account, and Account Tags for ITOM Cloud Account Management.
+ Populated reference to "Configuration Item" in the Cloud Mgmt Network Interface [cmdb\_ci\_nic]table for all VMs.
* Fixed:
+ Fixed the 'beyond the size limit' issue raised by the Flow Designer action for Software Inventory and EKS.
+ Fixed data inconsistencies for EKS.
#### Version 2.3.0 - November 2023
* New:
+ Added ability to populate the generic cloud resources without CMDB classes to the Cloud Resource [cmdb\_ci\_cmp\_resource] table.
+ Added database deep discovery for virtual machines (VMs) to fetch metadata such as MySQL version numbers for databases in the EC2 instances.
+ Implemented bringing your own license (BYOL) that updates the license type in the Key Value [cmdb\_key\_value] table to analyze licenses.
+ Optimized deletion strategy.
+ Added support for handling retired CIs in EKS components (pods, services, volumes, and so on.)
+ Scoped IAM permissions and fixed S3 permissions following least privilege principles.
* Fixed:
+ Fixed the infinite loop issue in the SG-AWS-Software-Inventory data source .
+ Fixed the in-use status from SG-AWS-Network-Interface data source not mapping to the In Use column in the Cloud Mgmt Network Interface [cmdb\_ci\_nic] table.
#### Version 2.2.1 - September 2023
* Fixed:
+ Populate Name for Kubernetes Namespace records.
+ Fixed the relationship between Cloud Management N/W Interface and virtual machines.
+ If database name isn't set in AWS then use objectid to map name in the Cloud Database.
#### Version 2.2.0 - August 2023
* New:
+ Added Elastic Kubernetes Service (EKS)discovery
+ Added ability to populate EC2 hostname via sendcommand
+ The STS AssumeRole API is now called only for accounts that are associated with the AWS Config aggregator and not for all member accounts
#### Version 2.1.0 - July 2023
Fixed: Issues related to support AWS GovCloud regions.
#### Version 2.0.0 - May 2023
* New:
+ Added support for multi-organization (multi-instance)
+ Single or standalone account support
+ AWS key rotation
+ Server classification
* Changed: Performance improvement on the deleted resources and the Tag API
#### Version 1.6.1 - December 2022
* Fixed:
+ Handle the throttling error on calling Config and List API.
+ Fix the ListAccounts error when ServiceNow user is created in a designated account.
+ Handle the duplicate records created with cloud discovery.
+ DescribeImage API wasn't handling the large payload.
+ Fixed Software inventory empty import records when the central aggregator isn't setup.
#### Version 1.5.0 - August 2022
* Fixed:
+ Remove designated account dependency on the management account.
+ Added missing CIs attributes.
+ Optimized performance.
#### Version 1.4.2 - June 2022
* New: Get the list of accounts from designated accounts by setting up IAM permissions that are necessary to go to the management account.
* Fixed:
+ Fixed missing hardware and server attributes
+ Optimized sendCommand processing
#### Version 1.4.1 - May 2022
* New:
+ Add Serial Number in to cmdb\_ci\_server
+ Add Process Info and relate it to cmdb\_ci\_server
+ Add TCP connections to cmdb\_ci\_server
+ Add Cloud Formation Template (CFT) to include SSM Document for SG-AWS-RunShellScript, SG-AWS-RunPowerShellScript
+ Update serviceNow user CFT script to include privileges for SSM SendCommand, S3 access.
| ---
title: Service Graph Connector for AWS release notes
description: Version history for the Service Graph Connector for AWS application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for AWS release notes
Version history for the Service Graph Connector for AWS application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.11.0 - August 2025
* New: AWS tag ingestion: Added support for the ingestion of tags for AWS Generic Resources using the SGC-AWS data source.
* Changed:
+ Updated the sys\_id of the YAML on the AWS Create connection page in SGC Central.
+ Enhanced CMDB discovery for numerous AWS classes:
- Service Account, Cloud Subnet, Cloud Resource, Security Group, Hardware Template, Docker Container, and Docker Images
- Network, NIC, Images, Storage Mapping, and VM Instance
- DynamoDB, Endpoint Vnic, IP Address, and Kubernetes Clusters
- Cloud Gateway, Cloud Hardware Type, Cloud LB, and Cloud Object Storage
- Availability Zone and Cloud DB
#### Version 2.10.1 - May 2025
* New:
+ Introduced support for Amazon Redshift database.
+ Implemented IMDSv2 support for security compliance.
* Changed:
+ Improved Server Record Accuracy with IP-based discovery when deep discovery is enabled.
+ Modified the table mappings for the Cloud OS image for improved flexibility in managing cloud OS images.
* Fixed: Updated the server record to use the server hostname for the name attribute, preventing merge issues caused by IP address reuse.
#### Version 2.9.0 - February 2025
* New:
+ Introduced multi-threading for faster deletion of most Configuration Items (CIs).
+ Optimized oversized payloads to improve performance and reduce loading time.
+ Enhanced SendCommand functionality to automatically populate critical database attributes into corresponding CIs in the CMDB.
+ Aligned with Cloud Discovery for comprehensive hardware type information in the CMDB.
* Changed: Upgraded the netstat command functionality for compatibility with various Linux distributions.
#### Version 2.8.0 - October 2024
New: Addressed the gap for missing life cycle management of configuration items (CIs).
#### Version 2.7.1 - September 2024
Fixed: SGC Central - AWS EKS EC2 resources page was updated.
#### Version 2.7.0 - August 2024
* New:
+ Enabled parallel loading feature for SG-AWS-Tags and SG-AWS-Image-Private data sources.
+ Added relationship between availability zones and virtual machines.
+ Implemented support for VPC and subnet sharing across service accounts.
* Fixed:
+ Fixed an issue in multi-instance setups where EC2, VPC, or subnet configuration items (CIs) were marked as retired after upgrading the connector to version 2.6.0 or later versions.
+ Added the mapping of the Fully Qualified Domain Name (FQDN) value to the fqdn field.
+ Added an appropriate error message in the diagnostic results when a test fails due to an incorrect AWS region configuration property.
+ Fixed inconsistency between the "State" and "Install Status" fields.
+ Fixed application of the SG-AWS-EC2 post-script changes for the existing multi-instance records.
#### Version 2.6.1 - May 2024
* New:
+ SG-AWS-Software-Inventory data sourcememory improvements
+ Performance improvement for fetching tags
+ The connector now avoids calling the SG-AWS-SendCommanddata source when the details for the S3 buckets are not populated
* Fixed:
+ FixedHardware consolidation data source functionality for multi-instance connections
+ Fixed the diagnostic tool for testing the S3 bucket setup
+ Fixed empty software names causing partial payload in the SG-AWS-Software-Inventory data source
#### Version 2.4.0 - February 2024
* New:
+ Added support for additional attributes in Cloud organization Unit, Cloud organization, Cloud Service Account, and Account Tags for ITOM Cloud Account Management.
+ Populated reference to "Configuration Item" in the Cloud Mgmt Network Interface [cmdb\_ci\_nic]table for all VMs.
* Fixed:
+ Fixed the 'beyond the size limit' issue raised by the Flow Designer action for Software Inventory and EKS.
+ Fixed data inconsistencies for EKS.
#### Version 2.3.0 - November 2023
* New:
+ Added ability to populate the generic cloud resources without CMDB classes to the Cloud Resource [cmdb\_ci\_cmp\_resource] table.
+ Added database deep discovery for virtual machines (VMs) to fetch metadata such as MySQL version numbers for databases in the EC2 instances.
+ Implemented bringing your own license (BYOL) that updates the license type in the Key Value [cmdb\_key\_value] table to analyze licenses.
+ Optimized deletion strategy.
+ Added support for handling retired CIs in EKS components (pods, services, volumes, and so on.)
+ Scoped IAM permissions and fixed S3 permissions following least privilege principles.
* Fixed:
+ Fixed the infinite loop issue in the SG-AWS-Software-Inventory data source .
+ Fixed the in-use status from SG-AWS-Network-Interface data source not mapping to the In Use column in the Cloud Mgmt Network Interface [cmdb\_ci\_nic] table.
#### Version 2.2.1 - September 2023
* Fixed:
+ Populate Name for Kubernetes Namespace records.
+ Fixed the relationship between Cloud Management N/W Interface and virtual machines.
+ If database name isn't set in AWS then use objectid to map name in the Cloud Database.
#### Version 2.2.0 - August 2023
* New:
+ Added Elastic Kubernetes Service (EKS)discovery
+ Added ability to populate EC2 hostname via sendcommand
+ The STS AssumeRole API is now called only for accounts that are associated with the AWS Config aggregator and not for all member accounts
#### Version 2.1.0 - July 2023
Fixed: Issues related to support AWS GovCloud regions.
#### Version 2.0.0 - May 2023
* New:
+ Added support for multi-organization (multi-instance)
+ Single or standalone account support
+ AWS key rotation
+ Server classification
* Changed: Performance improvement on the deleted resources and the Tag API
#### Version 1.6.1 - December 2022
* Fixed:
+ Handle the throttling error on calling Config and List API.
+ Fix the ListAccounts error when ServiceNow user is created in a designated account.
+ Handle the duplicate records created with cloud discovery.
+ DescribeImage API wasn't handling the large payload.
+ Fixed Software inventory empty import records when the central aggregator isn't setup.
#### Version 1.5.0 - August 2022
* Fixed:
+ Remove designated account dependency on the management account.
+ Added missing CIs attributes.
+ Optimized performance.
#### Version 1.4.2 - June 2022
* New: Get the list of accounts from designated accounts by setting up IAM permissions that are necessary to go to the management account.
* Fixed:
+ Fixed missing hardware and server attributes
+ Optimized sendCommand processing
#### Version 1.4.1 - May 2022
* New:
+ Add Serial Number in to cmdb\_ci\_server
+ Add Process Info and relate it to cmdb\_ci\_server
+ Add TCP connections to cmdb\_ci\_server
+ Add Cloud Formation Template (CFT) to include SSM Document for SG-AWS-RunShellScript, SG-AWS-RunPowerShellScript
+ Update serviceNow user CFT script to include privileges for SSM SendCommand, S3 access.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-datadog.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-datadog.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-datadog.html | Service Graph Connector for Observability - Datadog release notes | Version history for the Service Graph Connector for Observability - Datadog on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-datadog.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-datadog.html"><body id="store-platcap-rn-service-graph-connector-datadog"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-datadog" aria-labelledby="title_store-platcap-rn-service-graph-connector-datadog">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-datadog"><span class="ph">Service Graph</span> Connector for Observability - Datadog release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph</span> Connector for Observability - Datadog on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-datadog__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d298228e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - July 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New and Introduced:<ul class="ul" id="store-platcap-rn-service-graph-connector-datadog__ul_ffd_sc2_wfc">
<li class="li">Pull data source for Host CIs</li>
<li class="li">Pull tags for Host CIs</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.1 - March 2023</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-datadog__latest-store-platcap-rn-service-graph-connector-datadog"><ul class="ul">
<li class="li">The Service Graph Connector for Observability - Datadog enables customers to easily and correctly import CIs and Events from Datadog to CMDB.</li>
<li class="li">Connector imports the following data types from Datadog into CMDB:<ul class="ul" id="store-platcap-rn-service-graph-connector-datadog__ul_abs_gkj_mxb">
<li class="li">Servers</li>
<li class="li">Software Install details</li>
<li class="li">Process</li>
<li class="li">Events</li>
<li class="li">Application</li>
</ul></li>
<li class="li">It adds the ability to configure the ingestion of events through Event Management and automatically correlates events to the discovered CIs.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Graph Connector for Observability - Datadog release notes
Version history for the Service Graph Connector for Observability - Datadog on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - July 2025
* New and Introduced:
+ Pull data source for Host CIs
+ Pull tags for Host CIs
#### Version 1.2.1 - March 2023
* The Service Graph Connector for Observability - Datadog enables customers to easily and correctly import CIs and Events from Datadog to CMDB.
* Connector imports the following data types from Datadog into CMDB:
+ Servers
+ Software Install details
+ Process
+ Events
+ Application
* It adds the ability to configure the ingestion of events through Event Management and automatically correlates events to the discovered CIs.
| ---
title: Service Graph Connector for Observability - Datadog release notes
description: Version history for the Service Graph Connector for Observability - Datadog
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Observability - Datadog release notes
Version history for the Service Graph Connector for Observability - Datadog on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - July 2025
* New and Introduced:
+ Pull data source for Host CIs
+ Pull tags for Host CIs
#### Version 1.2.1 - March 2023
* The Service Graph Connector for Observability - Datadog enables customers to easily and correctly import CIs and Events from Datadog to CMDB.
* Connector imports the following data types from Datadog into CMDB:
+ Servers
+ Software Install details
+ Process
+ Events
+ Application
* It adds the ability to configure the ingestion of events through Event Management and automatically correlates events to the discovered CIs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-dependencies.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-dependencies.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-dependencies.html | Service Graph Connector Dependencies release notes | Version history for the Service Graph Connector Dependencies on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-dependencies.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-dependencies.html"><body id="store-platcap-rn-service-graph-connector-dependencies"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-dependencies" aria-labelledby="title_store-platcap-rn-service-graph-connector-dependencies">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-dependencies">Service Graph Connector Dependencies release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Service Graph Connector Dependencies on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-dependencies__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d449546e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - January 2021</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-dependencies__latest-service-graph-connector-dependencies">Installing this application prior to installing a Service Graph Connector will satisfy all functional and licensing dependent plugins and store applications for the
connector.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Graph Connector Dependencies release notes
Version history for the Service Graph Connector Dependencies on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - January 2021
Installing this application prior to installing a Service Graph Connector will satisfy all functional and licensing dependent plugins and store applications for the
connector.
| ---
title: Service Graph Connector Dependencies release notes
description: Version history for the Service Graph Connector Dependencies on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector Dependencies release notes
Version history for the Service Graph Connector Dependencies on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - January 2021
Installing this application prior to installing a Service Graph Connector will satisfy all functional and licensing dependent plugins and store applications for the
connector.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-dynatrace.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-dynatrace.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-dynatrace.html | Service Graph Connector for Observability - Dynatrace release notes | Version history for the Service Graph Connector for Observability - Dynatrace application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-dynatrace.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-dynatrace.html"><body id="store-platcap-rn-service-graph-connector-dynatrace"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-dynatrace" aria-labelledby="title_store-platcap-rn-service-graph-connector-dynatrace">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-dynatrace"><span class="ph">Service Graph</span> Connector for Observability - Dynatrace release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph</span> Connector for Observability - Dynatrace application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-dynatrace__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d88812e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.13.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_wnr_3j4_zfc">
<li class="li">Added support for setting up OAuth connection for Grail-enabled tenant from SGC Central for logs and metrics ingestion.</li>
<li class="li">Added support for ingestion of Custom Application from Dynatrace.</li>
<li class="li">Additional mapping for Docker Images with the inclusion of Name, Image ID, and Image Digest information.</li>
<li class="li">Added relationships between Docker Image and Docker Container, and Docker Container and Host.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_mjh_3j4_zfc">
<li class="li">Prior to this release, all service types, except DATABASE_SERVICE, are mapped to cmdb_ci_service_calculated. DATABASE_SERVICE is mapped to Database Instance. Beginning with the v1.13 release, all service types
are mapped to cmdb_ci_service_calculated.</li>
<li class="li">The install status of the Docker Container is now determined based on the value of the properties.containerStatus.state field in the incoming payload.</li>
<li class="li">Updated the AWS EC2 instance mapping to use the host entityId to ensure accurate relationship creation with the Host CI from the SGO-Dynatrace Hosts data source, thereby avoiding duplicate Host CI
insertion.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.12.0 - May 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-dynatrace__latest-store-platcap-rn-service-graph-connector-dynatrace">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_ynk_j2c_1fc">
<li class="li">Support for setting up and monitoring connections using SGC Central.</li>
<li class="li">New property (sn_dynatrace_integ.saveRESTResponseAsAttachment) to save the response from Dynatrace as an attachment with a .json extension.</li>
<li class="li">Optimized REST API calls for efficient data retrieval.</li>
<li class="li">Support for discovering new cloud elements: <ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_q4k_j2c_1fc">
<li class="li">Azure: Scale sets VM, CosmosDB, RDS, SQL Server, Function App.</li>
<li class="li">AWS: S3 Bucket, DynamoDB, RDS, Lambda Functions.</li>
</ul></li>
</ul></li>
<li class="li">Fixed: PRB1843990: Issue with importing Kubernetes data and other entities with a larger payload.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.11.0 - December 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_qkb_d1q_4dc">
<li class="li">Added a property (sn_dynatrace_integ.createUnmatchedApplicationCIs) to insert unclassified applications into the cmdb_ci_appl table.</li>
<li class="li">Added ability to discover new cloud elements: <ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_hlb_d1q_4dc">
<li class="li">Azure: Service Account, Data Center, Virtual Machine, Load Balancer, Storage Account</li>
<li class="li">AWS: Service Account, Data Center, EC2, Load Balancer</li>
</ul>
</li>
<li class="li">Added ability to discover new Kubernetes elements: <ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_ilb_d1q_4dc">
<li class="li">Namespace</li>
<li class="li">Node</li>
<li class="li">Pod</li>
<li class="li">Container</li>
<li class="li">Services</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.10.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_j2j_nnh_ccc">
<li class="li">Implemented application classification into the proper configuration management database (CMDB) class.</li>
<li class="li">Added discovery capabilities to include Kubernetes clusters, nodes, namespaces, pods, Docker containers, and services.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.9.0 - March 2024</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_b3x_mdb_t1c">
<li class="li">New: Adopt new V2 APIs of Dynatrace.</li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_mft_ndb_t1c">
<li class="li">Fixed impact calculation getting executed multiple times for the same Service</li>
<li class="li">Menus intended for admin users in the application navigator will no longer appear for non-admin users</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.8.0 - September 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Support for the common connection framework</li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_hw3_pdb_t1c">
<li class="li">Added the connectionAliasSysId parameter in the flow designer actions</li>
<li class="li">Fixed the relationship between the process group and calculated services</li>
<li class="li">Mapped the correct source native key (SNK) in the class mapping for Configuration Item 2 - To Service</li>
<li class="li">Populated Metric data in a multi-instance setup</li>
<li class="li">The Impact Rule [em_impact_rule] will not be created if it doesn't exist in the service</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.1 - March 2023</dt>
<dd class="dd">Fixed: Update the library path.</dd>
<dt class="dt dlterm">Version 1.6.7 - August 2022</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_izz_dm1_h5b">
<li class="li">New:<ul class="ul">
<li class="li">Add support for multi-instance</li>
<li class="li">Add property to conditionally bring in running processes</li>
<li class="li">Allow adding events with no matching CI</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_drt_fm1_h5b">
<li class="li">Invalid groups have been created that start with "-APPLICATION".</li>
<li class="li">Problem Notification setup displays an error.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - May 2022</dt>
<dd class="dd">Changed: Move the left navigation items of Dynatrace to the Integration Commons Service Graph Connectors navigation menu.</dd>
<dt class="dt dlterm">Version 1.3.0 - November 2021</dt>
<dd class="dd">Changed: Removed the dependency on Observability Commons. This allows customers without Event Management to install and use this integration without the event ingestion feature.</dd>
<dt class="dt dlterm">Version 1.2.1 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_ixf_lzj_wqb">
<li class="li">The Service Graph Connector for Observability - Dynatrace imports the following type of data from Dynatrace to ServiceNow CMDB: <ul class="ul" id="store-platcap-rn-service-graph-connector-dynatrace__ul_rzq_jzj_wqb">
<li class="li">Hosts</li>
<li class="li">Processes</li>
<li class="li">Services</li>
<li class="li">Applications</li>
</ul></li>
<li class="li">A Service Map is created using the relationship between various applications, application services and infrastructure elements.</li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-dynatrace.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-dynatrace.html\"><body id=\"store-platcap-rn-service-graph-connector-dynatrace\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-service-graph-connector-dynatrace\" aria-labelledby=\"title_store-platcap-rn-service-graph-connector-dynatrace\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-service-graph-connector-dynatrace\"><span class=\"ph\">Service Graph</span> Connector for Observability - Dynatrace release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Graph</span> Connector for Observability - Dynatrace application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-service-graph-connector-dynatrace__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d88812e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.13.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_wnr_3j4_zfc\">\n <li class=\"li\">Added support for setting up OAuth connection for Grail-enabled tenant from SGC Central for logs and metrics ingestion.</li>\n <li class=\"li\">Added support for ingestion of Custom Application from Dynatrace.</li>\n <li class=\"li\">Additional mapping for Docker Images with the inclusion of Name, Image ID, and Image Digest information.</li>\n <li class=\"li\">Added relationships between Docker Image and Docker Container, and Docker Container and Host.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_mjh_3j4_zfc\">\n <li class=\"li\">Prior to this release, all service types, except DATABASE_SERVICE, are mapped to cmdb_ci_service_calculated. DATABASE_SERVICE is mapped to Database Instance. Beginning with the v1.13 release, all service types\n are mapped to cmdb_ci_service_calculated.</li>\n <li class=\"li\">The install status of the Docker Container is now determined based on the value of the properties.containerStatus.state field in the incoming payload.</li>\n <li class=\"li\">Updated the AWS EC2 instance mapping to use the host entityId to ensure accurate relationship creation with the Host CI from the SGO-Dynatrace Hosts data source, thereby avoiding duplicate Host CI\n insertion.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.12.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-service-graph-connector-dynatrace__latest-store-platcap-rn-service-graph-connector-dynatrace\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_ynk_j2c_1fc\">\n <li class=\"li\">Support for setting up and monitoring connections using SGC Central.</li>\n <li class=\"li\">New property (sn_dynatrace_integ.saveRESTResponseAsAttachment) to save the response from Dynatrace as an attachment with a .json extension.</li>\n <li class=\"li\">Optimized REST API calls for efficient data retrieval.</li>\n <li class=\"li\">Support for discovering new cloud elements: <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_q4k_j2c_1fc\">\n <li class=\"li\">Azure: Scale sets VM, CosmosDB, RDS, SQL Server, Function App.</li>\n <li class=\"li\">AWS: S3 Bucket, DynamoDB, RDS, Lambda Functions.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: PRB1843990: Issue with importing Kubernetes data and other entities with a larger payload.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_qkb_d1q_4dc\">\n <li class=\"li\">Added a property (sn_dynatrace_integ.createUnmatchedApplicationCIs) to insert unclassified applications into the cmdb_ci_appl table.</li>\n <li class=\"li\">Added ability to discover new cloud elements: <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_hlb_d1q_4dc\">\n <li class=\"li\">Azure: Service Account, Data Center, Virtual Machine, Load Balancer, Storage Account</li>\n <li class=\"li\">AWS: Service Account, Data Center, EC2, Load Balancer</li>\n </ul>\n </li>\n <li class=\"li\">Added ability to discover new Kubernetes elements: <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_ilb_d1q_4dc\">\n <li class=\"li\">Namespace</li>\n <li class=\"li\">Node</li>\n <li class=\"li\">Pod</li>\n <li class=\"li\">Container</li>\n <li class=\"li\">Services</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_j2j_nnh_ccc\">\n <li class=\"li\">Implemented application classification into the proper configuration management database (CMDB) class.</li>\n <li class=\"li\">Added discovery capabilities to include Kubernetes clusters, nodes, namespaces, pods, Docker containers, and services.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_b3x_mdb_t1c\">\n <li class=\"li\">New: Adopt new V2 APIs of Dynatrace.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_mft_ndb_t1c\">\n <li class=\"li\">Fixed impact calculation getting executed multiple times for the same Service</li>\n <li class=\"li\">Menus intended for admin users in the application navigator will no longer appear for non-admin users</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - September 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Support for the common connection framework</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_hw3_pdb_t1c\">\n <li class=\"li\">Added the connectionAliasSysId parameter in the flow designer actions</li>\n <li class=\"li\">Fixed the relationship between the process group and calculated services</li>\n <li class=\"li\">Mapped the correct source native key (SNK) in the class mapping for Configuration Item 2 - To Service</li>\n <li class=\"li\">Populated Metric data in a multi-instance setup</li>\n <li class=\"li\">The Impact Rule [em_impact_rule] will not be created if it doesn't exist in the service</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.1 - March 2023</dt>\n <dd class=\"dd\">Fixed: Update the library path.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.7 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_izz_dm1_h5b\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Add support for multi-instance</li>\n <li class=\"li\">Add property to conditionally bring in running processes</li>\n <li class=\"li\">Allow adding events with no matching CI</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_drt_fm1_h5b\">\n <li class=\"li\">Invalid groups have been created that start with "-APPLICATION".</li>\n <li class=\"li\">Problem Notification setup displays an error.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - May 2022</dt>\n <dd class=\"dd\">Changed: Move the left navigation items of Dynatrace to the Integration Commons Service Graph Connectors navigation menu.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - November 2021</dt>\n <dd class=\"dd\">Changed: Removed the dependency on Observability Commons. This allows customers without Event Management to install and use this integration without the event ingestion feature.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_ixf_lzj_wqb\">\n <li class=\"li\">The Service Graph Connector for Observability - Dynatrace imports the following type of data from Dynatrace to ServiceNow CMDB: <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-dynatrace__ul_rzq_jzj_wqb\">\n <li class=\"li\">Hosts</li>\n <li class=\"li\">Processes</li>\n <li class=\"li\">Services</li>\n <li class=\"li\">Applications</li>\n </ul></li>\n <li class=\"li\">A Service Map is created using the relationship between various applications, application services and infrastructure elements.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for Observability - Dynatrace release notes
Version history for the Service Graph Connector for Observability - Dynatrace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.13.0 - August 2025
* New:
+ Added support for setting up OAuth connection for Grail-enabled tenant from SGC Central for logs and metrics ingestion.
+ Added support for ingestion of Custom Application from Dynatrace.
+ Additional mapping for Docker Images with the inclusion of Name, Image ID, and Image Digest information.
+ Added relationships between Docker Image and Docker Container, and Docker Container and Host.
* Changed:
+ Prior to this release, all service types, except DATABASE\_SERVICE, are mapped to cmdb\_ci\_service\_calculated. DATABASE\_SERVICE is mapped to Database Instance. Beginning with the v1.13 release, all service types
are mapped to cmdb\_ci\_service\_calculated.
+ The install status of the Docker Container is now determined based on the value of the properties.containerStatus.state field in the incoming payload.
+ Updated the AWS EC2 instance mapping to use the host entityId to ensure accurate relationship creation with the Host CI from the SGO-Dynatrace Hosts data source, thereby avoiding duplicate Host CI
insertion.
#### Version 1.12.0 - May 2025
* New:
+ Support for setting up and monitoring connections using SGC Central.
+ New property (sn\_dynatrace\_integ.saveRESTResponseAsAttachment) to save the response from Dynatrace as an attachment with a .json extension.
+ Optimized REST API calls for efficient data retrieval.
+ Support for discovering new cloud elements:
- Azure: Scale sets VM, CosmosDB, RDS, SQL Server, Function App.
- AWS: S3 Bucket, DynamoDB, RDS, Lambda Functions.
* Fixed: PRB1843990: Issue with importing Kubernetes data and other entities with a larger payload.
#### Version 1.11.0 - December 2024
* New:
+ Added a property (sn\_dynatrace\_integ.createUnmatchedApplicationCIs) to insert unclassified applications into the cmdb\_ci\_appl table.
+ Added ability to discover new cloud elements:
- Azure: Service Account, Data Center, Virtual Machine, Load Balancer, Storage Account
- AWS: Service Account, Data Center, EC2, Load Balancer
+ Added ability to discover new Kubernetes elements:
- Namespace
- Node
- Pod
- Container
- Services
#### Version 1.10.0 - August 2024
* New:
+ Implemented application classification into the proper configuration management database (CMDB) class.
+ Added discovery capabilities to include Kubernetes clusters, nodes, namespaces, pods, Docker containers, and services.
#### Version 1.9.0 - March 2024
* New: Adopt new V2 APIs of Dynatrace.
* Fixed:
+ Fixed impact calculation getting executed multiple times for the same Service
+ Menus intended for admin users in the application navigator will no longer appear for non-admin users
#### Version 1.8.0 - September 2023
* New: Support for the common connection framework
* Fixed:
+ Added the connectionAliasSysId parameter in the flow designer actions
+ Fixed the relationship between the process group and calculated services
+ Mapped the correct source native key (SNK) in the class mapping for Configuration Item 2 - To Service
+ Populated Metric data in a multi-instance setup
+ The Impact Rule [em\_impact\_rule] will not be created if it doesn't exist in the service
#### Version 1.7.1 - March 2023
Fixed: Update the library path.
#### Version 1.6.7 - August 2022
* New:
+ Add support for multi-instance
+ Add property to conditionally bring in running processes
+ Allow adding events with no matching CI
* Fixed:
+ Invalid groups have been created that start with "-APPLICATION".
+ Problem Notification setup displays an error.
#### Version 1.4.0 - May 2022
Changed: Move the left navigation items of Dynatrace to the Integration Commons Service Graph Connectors navigation menu.
#### Version 1.3.0 - November 2021
Changed: Removed the dependency on Observability Commons. This allows customers without Event Management to install and use this integration without the event ingestion feature.
#### Version 1.2.1 - September 2021
* The Service Graph Connector for Observability - Dynatrace imports the following type of data from Dynatrace to ServiceNow CMDB:
+ Hosts
+ Processes
+ Services
+ Applications
* A Service Map is created using the relationship between various applications, application services and infrastructure elements.
| ---
title: Service Graph Connector for Observability - Dynatrace release notes
description: Version history for the Service Graph Connector for Observability - Dynatrace
application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Observability - Dynatrace release notes
Version history for the Service Graph Connector for Observability - Dynatrace application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.13.0 - August 2025
* New:
+ Added support for setting up OAuth connection for Grail-enabled tenant from SGC Central for logs and metrics ingestion.
+ Added support for ingestion of Custom Application from Dynatrace.
+ Additional mapping for Docker Images with the inclusion of Name, Image ID, and Image Digest information.
+ Added relationships between Docker Image and Docker Container, and Docker Container and Host.
* Changed:
+ Prior to this release, all service types, except DATABASE\_SERVICE, are mapped to cmdb\_ci\_service\_calculated. DATABASE\_SERVICE is mapped to Database Instance. Beginning with the v1.13 release, all service types
are mapped to cmdb\_ci\_service\_calculated.
+ The install status of the Docker Container is now determined based on the value of the properties.containerStatus.state field in the incoming payload.
+ Updated the AWS EC2 instance mapping to use the host entityId to ensure accurate relationship creation with the Host CI from the SGO-Dynatrace Hosts data source, thereby avoiding duplicate Host CI
insertion.
#### Version 1.12.0 - May 2025
* New:
+ Support for setting up and monitoring connections using SGC Central.
+ New property (sn\_dynatrace\_integ.saveRESTResponseAsAttachment) to save the response from Dynatrace as an attachment with a .json extension.
+ Optimized REST API calls for efficient data retrieval.
+ Support for discovering new cloud elements:
- Azure: Scale sets VM, CosmosDB, RDS, SQL Server, Function App.
- AWS: S3 Bucket, DynamoDB, RDS, Lambda Functions.
* Fixed: PRB1843990: Issue with importing Kubernetes data and other entities with a larger payload.
#### Version 1.11.0 - December 2024
* New:
+ Added a property (sn\_dynatrace\_integ.createUnmatchedApplicationCIs) to insert unclassified applications into the cmdb\_ci\_appl table.
+ Added ability to discover new cloud elements:
- Azure: Service Account, Data Center, Virtual Machine, Load Balancer, Storage Account
- AWS: Service Account, Data Center, EC2, Load Balancer
+ Added ability to discover new Kubernetes elements:
- Namespace
- Node
- Pod
- Container
- Services
#### Version 1.10.0 - August 2024
* New:
+ Implemented application classification into the proper configuration management database (CMDB) class.
+ Added discovery capabilities to include Kubernetes clusters, nodes, namespaces, pods, Docker containers, and services.
#### Version 1.9.0 - March 2024
* New: Adopt new V2 APIs of Dynatrace.
* Fixed:
+ Fixed impact calculation getting executed multiple times for the same Service
+ Menus intended for admin users in the application navigator will no longer appear for non-admin users
#### Version 1.8.0 - September 2023
* New: Support for the common connection framework
* Fixed:
+ Added the connectionAliasSysId parameter in the flow designer actions
+ Fixed the relationship between the process group and calculated services
+ Mapped the correct source native key (SNK) in the class mapping for Configuration Item 2 - To Service
+ Populated Metric data in a multi-instance setup
+ The Impact Rule [em\_impact\_rule] will not be created if it doesn't exist in the service
#### Version 1.7.1 - March 2023
Fixed: Update the library path.
#### Version 1.6.7 - August 2022
* New:
+ Add support for multi-instance
+ Add property to conditionally bring in running processes
+ Allow adding events with no matching CI
* Fixed:
+ Invalid groups have been created that start with "-APPLICATION".
+ Problem Notification setup displays an error.
#### Version 1.4.0 - May 2022
Changed: Move the left navigation items of Dynatrace to the Integration Commons Service Graph Connectors navigation menu.
#### Version 1.3.0 - November 2021
Changed: Removed the dependency on Observability Commons. This allows customers without Event Management to install and use this integration without the event ingestion feature.
#### Version 1.2.1 - September 2021
* The Service Graph Connector for Observability - Dynatrace imports the following type of data from Dynatrace to ServiceNow CMDB:
+ Hosts
+ Processes
+ Services
+ Applications
* A Service Map is created using the relationship between various applications, application services and infrastructure elements.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-extrahop.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-extrahop.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-extrahop.html | Service Graph Connector for ExtraHop release notes | Version history for the ServiceNow AI Platform capabilities Service Graph Connector for ExtraHop on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-extrahop.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-extrahop.html"><body id="store-platcap-rn-service-graph-connector-extrahop"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-extrahop" aria-labelledby="title_store-platcap-rn-service-graph-connector-extrahop">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-extrahop">Service Graph Connector for ExtraHop release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow AI Platform</span> capabilities Service Graph Connector for ExtraHop on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-extrahop__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d331005e59" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.3 - September 2020</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-extrahop__latest-service-graph-connector-extrahop"><ul class="ul">
<li class="li">ExtraHop provides real-time network visibility across the enterprise by implementing stream processing to transform your network data in flight into structured wire data. ExtraHop Integration for CMDB brings network
visibility data into the ServiceNow Configuration Management Database (CMDB) at configurable intervals to enrich the discovered device data and establish relationships between devices based on network traffic
flow.</li>
<li class="li">This integration relies on the ExtraHop REST API to query for recent device activity. The integration then transforms and maps the device and network traffic data into the appropriate CMDB Configuration Item
(CI).</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Graph Connector for ExtraHop release notes
Version history for the ServiceNow AI Platform capabilities Service Graph Connector for ExtraHop on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.3 - September 2020
* ExtraHop provides real-time network visibility across the enterprise by implementing stream processing to transform your network data in flight into structured wire data. ExtraHop Integration for CMDB brings network
visibility data into the ServiceNow Configuration Management Database (CMDB) at configurable intervals to enrich the discovered device data and establish relationships between devices based on network traffic
flow.
* This integration relies on the ExtraHop REST API to query for recent device activity. The integration then transforms and maps the device and network traffic data into the appropriate CMDB Configuration Item
(CI).
| ---
title: Service Graph Connector for ExtraHop release notes
description: Version history for the ServiceNow AI Platform capabilities Service Graph
Connector for ExtraHop on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for ExtraHop release notes
Version history for the ServiceNow AI Platform capabilities Service Graph Connector for ExtraHop on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.3 - September 2020
* ExtraHop provides real-time network visibility across the enterprise by implementing stream processing to transform your network data in flight into structured wire data. ExtraHop Integration for CMDB brings network
visibility data into the ServiceNow Configuration Management Database (CMDB) at configurable intervals to enrich the discovered device data and establish relationships between devices based on network traffic
flow.
* This integration relies on the ExtraHop REST API to query for recent device activity. The integration then transforms and maps the device and network traffic data into the appropriate CMDB Configuration Item
(CI).
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-gcp.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-gcp.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-gcp.html | Service Graph Connector for GCP release notes | Version history for the Service Graph Connector for GCP application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-gcp.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-gcp.html"><body id="store-platcap-rn-service-graph-connector-gcp"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-gcp" aria-labelledby="title_store-platcap-rn-service-graph-connector-gcp">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-gcp"><span class="ph">Service Graph Connector for GCP</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector for GCP</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-gcp__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d149428e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.10.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Deep discovery for Google Cloud: Explore and implement deep discovery for Google Cloud, similar to AWS Systems Manager, to run scripts on VM instances and pull detailed process, TCP, and middleware version information,
in addition to already available installed software data.</li>
<li class="li">Labels and tags for generic CIs: Added support to bring in labels and tags for generic Configuration Items (CIs) in Google Cloud.</li>
<li class="li">Expanded CMDB Discovery for core infrastructure: Existing CMDB classes now support discovery for Google Cloud Network, Network ACL, NIC, OS Template, and VM instances.</li>
<li class="li">Deeper CMDB insights for cloud services and hierarchy: Enabled discovery for Endpoint Block, Endpoint VNIC, GCP Folder, GCP Project, Google Datacenter, Kubernetes Cluster, LB Pool, and LB Service CMDB classes.</li>
<li class="li">Granular CMDB discovery for foundational elements: Added new discovery capabilities for Availability Zone, Cloud Database, Service Account, Cloud Subnet, Compute Template, and Disk Type CMDB classes.</li>
<li class="li">Connection property for App Script filtering: Added a new connection property to filter App Script folders and projects.</li>
</ul>
</li>
<li class="li">Fixed: Optimized generic resource design: Updated the generic resource design to no longer store API responses in memory, resolving the node restart and out of memory issues.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.9.0 - May 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-gcp__latest-store-platcap-rn-service-graph-connector-gcp">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Updated table mappings for cloud hardware type and cloud OS image.</li>
<li class="li">Improved performance by changing the content type for list API calls to reduce the data size that is returned.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.8.0 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Improved connector to automatically discover and populate resource tags for all supported resource types.</li>
<li class="li">Implemented a Common Connection Framework for improved stability and efficiency.</li>
<li class="li">Populated the Parent attribute for GCP Folders with the corresponding parent Organization.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.7.0 - October 2024</dt>
<dd class="dd">New: Added support for labels in GCP resources by implementing key-value mapping.</dd>
<dt class="dt dlterm">Version 1.6.0 - September 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-gcp__ul_wx4_tcs_pcc">
<li class="li">Fixed the mappings for Cloud Service Account [cmdb_ci_cloud_service_account] table in the SG-GCP Subnet data source</li>
<li class="li">Mapped Tags/Labels for Google Organization Project [cmdb_ci_gcp_project] table.</li>
<li class="li">Fixed install_status for Cloud DataBase [cmdb_ci_cloud_database], Cloud Function [cmdb_ci_cloud_function], Cloud Object Storage [cmdb_ci_cloud_object_storage], Kubernetes Pod [cmdb_ci_kubernetes_pod], and Kubernetes
Node Pool [cmdb_ci_kubernetes_node_pool] tables</li>
<li class="li">Added install_status/operational mapping for VNIC Endpoint [cmdb_ci_endpoint_vnic] Block Endpoint [cmdb_ci_endpoint_block], Storage Mapping [cmdb_ci_storage_mapping], xIP Address [cmdb_ci_ip_address]</li>
<li class="li">Fixed Volume ID field value in the Storage Volume [cmdb_ci_storage_volume] class</li>
<li class="li">Fixed source native key for SG-GCP Network data source</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.5.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-gcp__ul_af3_5h5_21c">
<li class="li">Added support forKubernetes Node Pool, Kubernetes Cluster Roles, and Kubernetes Cluster Role Binding.</li>
<li class="li">Added the Advanced Setup section in the Guided Setup to synchronize data sources for upgrade scenarios.</li>
<li class="li">Updated the mappings in Kubernetes data sources - Kubernetes Cluster, Kubernetes Deployment, Kubernetes Node, Kubernetes Namespace, Kubernetes Pod, Kubernetes Replicaset, Kubernetes Service</li>
<li class="li">Populated configuration item in the Cloud Mgmt Network Interface [cmdb_ci_nic] class</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.0 - November 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-gcp__ul_abc_tvx_dzb">
<li class="li">Implemented bringing your own license (BYOL) that updates the license type in the Key Value [cmdb_key_value] table to analyze licenses.</li>
<li class="li">Added support for Discovery Redis, Memcache, Firestore, Cloud Big Table and Cloud Spanner- The details are populated in the Cloud DataBase [cmdb_ci_cloud_database] table.</li>
<li class="li">Added ability to populate the generic cloud resources without CMDB classes in the Cloud Resource [cmdb_ci_cmp_resource] table.</li>
<li class="li">Added ability to update the Server [cmdb_ci_server] record with the Operating System, OS Version, RAM, Disk Space, CPU count, Is Virtual, and Object ID attributes.</li>
<li class="li">For any discovered software applications that were deleted later, the connector automatically deletes the corresponding records in CMDB.</li>
<li class="li">Added the Test the Connection task in the guided setup.</li>
<li class="li">Added ability to fetch active GCP resources only and filter out GCP resources with status as either terminated or suspended, or having transient states.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-gcp__ul_h22_5vx_dzb">
<li class="li">Restricted prefix to start with "sg-gcp" for multi-connections.</li>
<li class="li">Fixed the connection error displayed when running SG-GCP Hardware Type data source.</li>
<li class="li">Fixed the mapping for data from SG-GCP Cloud Function data source in the sn_gcp_integ_extension_attributes table.</li>
<li class="li">Fixed the import schedules with empty run-as option for multiple connections.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.1 - August 2023</dt>
<dd class="dd"><p class="p">New:</p>
<ul class="ul">
<li class="li">Added ability to populate installed software data for VMs</li>
<li class="li">Added support for ""Cloud Functions"", ""Cloud Load Balancer,"" and ""Cloud Database - SQL""</li>
</ul>
<p class="p">Fixed:</p>
<ul class="ul">
<li class="li">Fixed source native key for Key-Value table</li>
<li class="li">Corrected the import schedules to better support multi-instance</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">The Service Graph Connector for GCP enables cloud teams to integrate GCP data into the ServiceNow CMDB and ServiceNow workflows quickly, seamlessly, and securely. Designed with GCP security best practices and built on GCP
Cloud Asset Inventory and pub/sub technologies. The Service Graph Connector for GCP automates access to populate multiple configuration classes, including virtual servers, network infrastructure, and installed software with
minimal required credentials. Plug-and-play Service Graph Connectors simplify setup and facilitate quick improvements to business outcomes: reducing costs, automating processes, and optimizing the use of cloud
resources.</li>
<li class="li">Key use cases:<ul class="ul" id="store-platcap-rn-service-graph-connector-gcp__ul_qzg_4kj_mxb">
<li class="li">Visibility of Cloud resource identities, relationships, and statuses in near real-time</li>
<li class="li">A deep discovery of applications and software for Asset Management and Service Operations outcomes</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-gcp.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-gcp.html\"><body id=\"store-platcap-rn-service-graph-connector-gcp\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-service-graph-connector-gcp\" aria-labelledby=\"title_store-platcap-rn-service-graph-connector-gcp\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-service-graph-connector-gcp\"><span class=\"ph\">Service Graph Connector for GCP</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Graph Connector for GCP</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-service-graph-connector-gcp__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d149428e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.10.0 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Deep discovery for Google Cloud: Explore and implement deep discovery for Google Cloud, similar to AWS Systems Manager, to run scripts on VM instances and pull detailed process, TCP, and middleware version information,\n in addition to already available installed software data.</li>\n <li class=\"li\">Labels and tags for generic CIs: Added support to bring in labels and tags for generic Configuration Items (CIs) in Google Cloud.</li>\n <li class=\"li\">Expanded CMDB Discovery for core infrastructure: Existing CMDB classes now support discovery for Google Cloud Network, Network ACL, NIC, OS Template, and VM instances.</li>\n <li class=\"li\">Deeper CMDB insights for cloud services and hierarchy: Enabled discovery for Endpoint Block, Endpoint VNIC, GCP Folder, GCP Project, Google Datacenter, Kubernetes Cluster, LB Pool, and LB Service CMDB classes.</li>\n <li class=\"li\">Granular CMDB discovery for foundational elements: Added new discovery capabilities for Availability Zone, Cloud Database, Service Account, Cloud Subnet, Compute Template, and Disk Type CMDB classes.</li>\n <li class=\"li\">Connection property for App Script filtering: Added a new connection property to filter App Script folders and projects.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Optimized generic resource design: Updated the generic resource design to no longer store API responses in memory, resolving the node restart and out of memory issues.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-service-graph-connector-gcp__latest-store-platcap-rn-service-graph-connector-gcp\">\n <ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Updated table mappings for cloud hardware type and cloud OS image.</li>\n <li class=\"li\">Improved performance by changing the content type for list API calls to reduce the data size that is returned.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.8.0 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Improved connector to automatically discover and populate resource tags for all supported resource types.</li>\n <li class=\"li\">Implemented a Common Connection Framework for improved stability and efficiency.</li>\n <li class=\"li\">Populated the Parent attribute for GCP Folders with the corresponding parent Organization.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - October 2024</dt>\n <dd class=\"dd\">New: Added support for labels in GCP resources by implementing key-value mapping.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - September 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-gcp__ul_wx4_tcs_pcc\">\n <li class=\"li\">Fixed the mappings for Cloud Service Account [cmdb_ci_cloud_service_account] table in the SG-GCP Subnet data source</li>\n <li class=\"li\">Mapped Tags/Labels for Google Organization Project [cmdb_ci_gcp_project] table.</li>\n <li class=\"li\">Fixed install_status for Cloud DataBase [cmdb_ci_cloud_database], Cloud Function [cmdb_ci_cloud_function], Cloud Object Storage [cmdb_ci_cloud_object_storage], Kubernetes Pod [cmdb_ci_kubernetes_pod], and Kubernetes\n Node Pool [cmdb_ci_kubernetes_node_pool] tables</li>\n <li class=\"li\">Added install_status/operational mapping for VNIC Endpoint [cmdb_ci_endpoint_vnic] Block Endpoint [cmdb_ci_endpoint_block], Storage Mapping [cmdb_ci_storage_mapping], xIP Address [cmdb_ci_ip_address]</li>\n <li class=\"li\">Fixed Volume ID field value in the Storage Volume [cmdb_ci_storage_volume] class</li>\n <li class=\"li\">Fixed source native key for SG-GCP Network data source</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-gcp__ul_af3_5h5_21c\">\n <li class=\"li\">Added support forKubernetes Node Pool, Kubernetes Cluster Roles, and Kubernetes Cluster Role Binding.</li>\n <li class=\"li\">Added the Advanced Setup section in the Guided Setup to synchronize data sources for upgrade scenarios.</li>\n <li class=\"li\">Updated the mappings in Kubernetes data sources - Kubernetes Cluster, Kubernetes Deployment, Kubernetes Node, Kubernetes Namespace, Kubernetes Pod, Kubernetes Replicaset, Kubernetes Service</li>\n <li class=\"li\">Populated configuration item in the Cloud Mgmt Network Interface [cmdb_ci_nic] class</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - November 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-gcp__ul_abc_tvx_dzb\">\n <li class=\"li\">Implemented bringing your own license (BYOL) that updates the license type in the Key Value [cmdb_key_value] table to analyze licenses.</li>\n <li class=\"li\">Added support for Discovery Redis, Memcache, Firestore, Cloud Big Table and Cloud Spanner- The details are populated in the Cloud DataBase [cmdb_ci_cloud_database] table.</li>\n <li class=\"li\">Added ability to populate the generic cloud resources without CMDB classes in the Cloud Resource [cmdb_ci_cmp_resource] table.</li>\n <li class=\"li\">Added ability to update the Server [cmdb_ci_server] record with the Operating System, OS Version, RAM, Disk Space, CPU count, Is Virtual, and Object ID attributes.</li>\n <li class=\"li\">For any discovered software applications that were deleted later, the connector automatically deletes the corresponding records in CMDB.</li>\n <li class=\"li\">Added the Test the Connection task in the guided setup.</li>\n <li class=\"li\">Added ability to fetch active GCP resources only and filter out GCP resources with status as either terminated or suspended, or having transient states.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-gcp__ul_h22_5vx_dzb\">\n <li class=\"li\">Restricted prefix to start with "sg-gcp" for multi-connections.</li>\n <li class=\"li\">Fixed the connection error displayed when running SG-GCP Hardware Type data source.</li>\n <li class=\"li\">Fixed the mapping for data from SG-GCP Cloud Function data source in the sn_gcp_integ_extension_attributes table.</li>\n <li class=\"li\">Fixed the import schedules with empty run-as option for multiple connections.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - August 2023</dt>\n <dd class=\"dd\"><p class=\"p\">New:</p>\n <ul class=\"ul\">\n <li class=\"li\">Added ability to populate installed software data for VMs</li>\n <li class=\"li\">Added support for ""Cloud Functions"", ""Cloud Load Balancer,"" and ""Cloud Database - SQL""</li>\n </ul>\n <p class=\"p\">Fixed:</p>\n <ul class=\"ul\">\n <li class=\"li\">Fixed source native key for Key-Value table</li>\n <li class=\"li\">Corrected the import schedules to better support multi-instance</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">The Service Graph Connector for GCP enables cloud teams to integrate GCP data into the ServiceNow CMDB and ServiceNow workflows quickly, seamlessly, and securely. Designed with GCP security best practices and built on GCP\n Cloud Asset Inventory and pub/sub technologies. The Service Graph Connector for GCP automates access to populate multiple configuration classes, including virtual servers, network infrastructure, and installed software with\n minimal required credentials. Plug-and-play Service Graph Connectors simplify setup and facilitate quick improvements to business outcomes: reducing costs, automating processes, and optimizing the use of cloud\n resources.</li>\n <li class=\"li\">Key use cases:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-gcp__ul_qzg_4kj_mxb\">\n <li class=\"li\">Visibility of Cloud resource identities, relationships, and statuses in near real-time</li>\n <li class=\"li\">A deep discovery of applications and software for Asset Management and Service Operations outcomes</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for GCP release notes
Version history for the Service Graph Connector for GCP application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.10.0 - August 2025
* New:
+ Deep discovery for Google Cloud: Explore and implement deep discovery for Google Cloud, similar to AWS Systems Manager, to run scripts on VM instances and pull detailed process, TCP, and middleware version information,
in addition to already available installed software data.
+ Labels and tags for generic CIs: Added support to bring in labels and tags for generic Configuration Items (CIs) in Google Cloud.
+ Expanded CMDB Discovery for core infrastructure: Existing CMDB classes now support discovery for Google Cloud Network, Network ACL, NIC, OS Template, and VM instances.
+ Deeper CMDB insights for cloud services and hierarchy: Enabled discovery for Endpoint Block, Endpoint VNIC, GCP Folder, GCP Project, Google Datacenter, Kubernetes Cluster, LB Pool, and LB Service CMDB classes.
+ Granular CMDB discovery for foundational elements: Added new discovery capabilities for Availability Zone, Cloud Database, Service Account, Cloud Subnet, Compute Template, and Disk Type CMDB classes.
+ Connection property for App Script filtering: Added a new connection property to filter App Script folders and projects.
* Fixed: Optimized generic resource design: Updated the generic resource design to no longer store API responses in memory, resolving the node restart and out of memory issues.
#### Version 1.9.0 - May 2025
* Changed:
+ Updated table mappings for cloud hardware type and cloud OS image.
+ Improved performance by changing the content type for list API calls to reduce the data size that is returned.
#### Version 1.8.0 - February 2025
* New:
+ Improved connector to automatically discover and populate resource tags for all supported resource types.
+ Implemented a Common Connection Framework for improved stability and efficiency.
+ Populated the Parent attribute for GCP Folders with the corresponding parent Organization.
#### Version 1.7.0 - October 2024
New: Added support for labels in GCP resources by implementing key-value mapping.
#### Version 1.6.0 - September 2024
* Fixed:
+ Fixed the mappings for Cloud Service Account [cmdb\_ci\_cloud\_service\_account] table in the SG-GCP Subnet data source
+ Mapped Tags/Labels for Google Organization Project [cmdb\_ci\_gcp\_project] table.
+ Fixed install\_status for Cloud DataBase [cmdb\_ci\_cloud\_database], Cloud Function [cmdb\_ci\_cloud\_function], Cloud Object Storage [cmdb\_ci\_cloud\_object\_storage], Kubernetes Pod [cmdb\_ci\_kubernetes\_pod], and Kubernetes
Node Pool [cmdb\_ci\_kubernetes\_node\_pool] tables
+ Added install\_status/operational mapping for VNIC Endpoint [cmdb\_ci\_endpoint\_vnic] Block Endpoint [cmdb\_ci\_endpoint\_block], Storage Mapping [cmdb\_ci\_storage\_mapping], xIP Address [cmdb\_ci\_ip\_address]
+ Fixed Volume ID field value in the Storage Volume [cmdb\_ci\_storage\_volume] class
+ Fixed source native key for SG-GCP Network data source
#### Version 1.5.0 - February 2024
* New:
+ Added support forKubernetes Node Pool, Kubernetes Cluster Roles, and Kubernetes Cluster Role Binding.
+ Added the Advanced Setup section in the Guided Setup to synchronize data sources for upgrade scenarios.
+ Updated the mappings in Kubernetes data sources - Kubernetes Cluster, Kubernetes Deployment, Kubernetes Node, Kubernetes Namespace, Kubernetes Pod, Kubernetes Replicaset, Kubernetes Service
+ Populated configuration item in the Cloud Mgmt Network Interface [cmdb\_ci\_nic] class
#### Version 1.4.0 - November 2023
* New:
+ Implemented bringing your own license (BYOL) that updates the license type in the Key Value [cmdb\_key\_value] table to analyze licenses.
+ Added support for Discovery Redis, Memcache, Firestore, Cloud Big Table and Cloud Spanner- The details are populated in the Cloud DataBase [cmdb\_ci\_cloud\_database] table.
+ Added ability to populate the generic cloud resources without CMDB classes in the Cloud Resource [cmdb\_ci\_cmp\_resource] table.
+ Added ability to update the Server [cmdb\_ci\_server] record with the Operating System, OS Version, RAM, Disk Space, CPU count, Is Virtual, and Object ID attributes.
+ For any discovered software applications that were deleted later, the connector automatically deletes the corresponding records in CMDB.
+ Added the Test the Connection task in the guided setup.
+ Added ability to fetch active GCP resources only and filter out GCP resources with status as either terminated or suspended, or having transient states.
* Fixed:
+ Restricted prefix to start with "sg-gcp" for multi-connections.
+ Fixed the connection error displayed when running SG-GCP Hardware Type data source.
+ Fixed the mapping for data from SG-GCP Cloud Function data source in the sn\_gcp\_integ\_extension\_attributes table.
+ Fixed the import schedules with empty run-as option for multiple connections.
#### Version 1.3.1 - August 2023
New:
* Added ability to populate installed software data for VMs
* Added support for ""Cloud Functions"", ""Cloud Load Balancer,"" and ""Cloud Database - SQL""
Fixed:
* Fixed source native key for Key-Value table
* Corrected the import schedules to better support multi-instance
#### Version 1.2.0 - May 2023
* The Service Graph Connector for GCP enables cloud teams to integrate GCP data into the ServiceNow CMDB and ServiceNow workflows quickly, seamlessly, and securely. Designed with GCP security best practices and built on GCP
Cloud Asset Inventory and pub/sub technologies. The Service Graph Connector for GCP automates access to populate multiple configuration classes, including virtual servers, network infrastructure, and installed software with
minimal required credentials. Plug-and-play Service Graph Connectors simplify setup and facilitate quick improvements to business outcomes: reducing costs, automating processes, and optimizing the use of cloud
resources.
* Key use cases:
+ Visibility of Cloud resource identities, relationships, and statuses in near real-time
+ A deep discovery of applications and software for Asset Management and Service Operations outcomes
| ---
title: Service Graph Connector for GCP release notes
description: Version history for the Service Graph Connector for GCP application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for GCP release notes
Version history for the Service Graph Connector for GCP application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.10.0 - August 2025
* New:
+ Deep discovery for Google Cloud: Explore and implement deep discovery for Google Cloud, similar to AWS Systems Manager, to run scripts on VM instances and pull detailed process, TCP, and middleware version information,
in addition to already available installed software data.
+ Labels and tags for generic CIs: Added support to bring in labels and tags for generic Configuration Items (CIs) in Google Cloud.
+ Expanded CMDB Discovery for core infrastructure: Existing CMDB classes now support discovery for Google Cloud Network, Network ACL, NIC, OS Template, and VM instances.
+ Deeper CMDB insights for cloud services and hierarchy: Enabled discovery for Endpoint Block, Endpoint VNIC, GCP Folder, GCP Project, Google Datacenter, Kubernetes Cluster, LB Pool, and LB Service CMDB classes.
+ Granular CMDB discovery for foundational elements: Added new discovery capabilities for Availability Zone, Cloud Database, Service Account, Cloud Subnet, Compute Template, and Disk Type CMDB classes.
+ Connection property for App Script filtering: Added a new connection property to filter App Script folders and projects.
* Fixed: Optimized generic resource design: Updated the generic resource design to no longer store API responses in memory, resolving the node restart and out of memory issues.
#### Version 1.9.0 - May 2025
* Changed:
+ Updated table mappings for cloud hardware type and cloud OS image.
+ Improved performance by changing the content type for list API calls to reduce the data size that is returned.
#### Version 1.8.0 - February 2025
* New:
+ Improved connector to automatically discover and populate resource tags for all supported resource types.
+ Implemented a Common Connection Framework for improved stability and efficiency.
+ Populated the Parent attribute for GCP Folders with the corresponding parent Organization.
#### Version 1.7.0 - October 2024
New: Added support for labels in GCP resources by implementing key-value mapping.
#### Version 1.6.0 - September 2024
* Fixed:
+ Fixed the mappings for Cloud Service Account [cmdb\_ci\_cloud\_service\_account] table in the SG-GCP Subnet data source
+ Mapped Tags/Labels for Google Organization Project [cmdb\_ci\_gcp\_project] table.
+ Fixed install\_status for Cloud DataBase [cmdb\_ci\_cloud\_database], Cloud Function [cmdb\_ci\_cloud\_function], Cloud Object Storage [cmdb\_ci\_cloud\_object\_storage], Kubernetes Pod [cmdb\_ci\_kubernetes\_pod], and Kubernetes
Node Pool [cmdb\_ci\_kubernetes\_node\_pool] tables
+ Added install\_status/operational mapping for VNIC Endpoint [cmdb\_ci\_endpoint\_vnic] Block Endpoint [cmdb\_ci\_endpoint\_block], Storage Mapping [cmdb\_ci\_storage\_mapping], xIP Address [cmdb\_ci\_ip\_address]
+ Fixed Volume ID field value in the Storage Volume [cmdb\_ci\_storage\_volume] class
+ Fixed source native key for SG-GCP Network data source
#### Version 1.5.0 - February 2024
* New:
+ Added support forKubernetes Node Pool, Kubernetes Cluster Roles, and Kubernetes Cluster Role Binding.
+ Added the Advanced Setup section in the Guided Setup to synchronize data sources for upgrade scenarios.
+ Updated the mappings in Kubernetes data sources - Kubernetes Cluster, Kubernetes Deployment, Kubernetes Node, Kubernetes Namespace, Kubernetes Pod, Kubernetes Replicaset, Kubernetes Service
+ Populated configuration item in the Cloud Mgmt Network Interface [cmdb\_ci\_nic] class
#### Version 1.4.0 - November 2023
* New:
+ Implemented bringing your own license (BYOL) that updates the license type in the Key Value [cmdb\_key\_value] table to analyze licenses.
+ Added support for Discovery Redis, Memcache, Firestore, Cloud Big Table and Cloud Spanner- The details are populated in the Cloud DataBase [cmdb\_ci\_cloud\_database] table.
+ Added ability to populate the generic cloud resources without CMDB classes in the Cloud Resource [cmdb\_ci\_cmp\_resource] table.
+ Added ability to update the Server [cmdb\_ci\_server] record with the Operating System, OS Version, RAM, Disk Space, CPU count, Is Virtual, and Object ID attributes.
+ For any discovered software applications that were deleted later, the connector automatically deletes the corresponding records in CMDB.
+ Added the Test the Connection task in the guided setup.
+ Added ability to fetch active GCP resources only and filter out GCP resources with status as either terminated or suspended, or having transient states.
* Fixed:
+ Restricted prefix to start with "sg-gcp" for multi-connections.
+ Fixed the connection error displayed when running SG-GCP Hardware Type data source.
+ Fixed the mapping for data from SG-GCP Cloud Function data source in the sn\_gcp\_integ\_extension\_attributes table.
+ Fixed the import schedules with empty run-as option for multiple connections.
#### Version 1.3.1 - August 2023
New:
* Added ability to populate installed software data for VMs
* Added support for ""Cloud Functions"", ""Cloud Load Balancer,"" and ""Cloud Database - SQL""
Fixed:
* Fixed source native key for Key-Value table
* Corrected the import schedules to better support multi-instance
#### Version 1.2.0 - May 2023
* The Service Graph Connector for GCP enables cloud teams to integrate GCP data into the ServiceNow CMDB and ServiceNow workflows quickly, seamlessly, and securely. Designed with GCP security best practices and built on GCP
Cloud Asset Inventory and pub/sub technologies. The Service Graph Connector for GCP automates access to populate multiple configuration classes, including virtual servers, network infrastructure, and installed software with
minimal required credentials. Plug-and-play Service Graph Connectors simplify setup and facilitate quick improvements to business outcomes: reducing costs, automating processes, and optimizing the use of cloud
resources.
* Key use cases:
+ Visibility of Cloud resource identities, relationships, and statuses in near real-time
+ A deep discovery of applications and software for Asset Management and Service Operations outcomes
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-infoblox.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-infoblox.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-infoblox.html | Service Graph Connector for Infoblox release notes | Version history for the Service Graph Connector for Infoblox on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-infoblox.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-infoblox.html"><body id="store-platcap-rn-service-graph-connector-infoblox"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-infoblox" aria-labelledby="title_store-platcap-rn-service-graph-connector-infoblox">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-infoblox"><span class="ph">Service Graph</span> Connector for <span class="ph">Infoblox</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph</span> Connector for <span class="ph">Infoblox</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-infoblox__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d297844e69" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.4.0 - August 2025</dt>
<dd class="dd">New: Added multi-instance support.</dd>
<dt class="dt dlterm">Version 1.3.1 - June 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-infoblox__latest-store-platcap-rn-service-graph-connector-aws">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-infoblox__ul_ufv_zqk_mfc">
<li class="li">Implemented parallel loading for better performance.</li>
<li class="li">Added support to set up import schedules for IP address, subnet, and network data sources independently.</li>
<li class="li">Added support for IPv6.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - September 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-infoblox__ul_zsm_scs_pcc">
<li class="li">The network view property wasn't saving properly</li>
<li class="li">The connection name in the "Confirm connection creation" message (SGC Central)</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.1 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-infoblox__ul_myd_ldb_t1c">
<li class="li">Updated the ACLs for the tables of Service Graph Connector for Infoblox</li>
<li class="li">Menus intended for admin users in the application navigator will no longer appear for non-admin users</li>
<li class="li">Fixed connection issues</li>
<li class="li">Fixed the issue with the "Test Load 20 Records" related link loading all data for the SG-Infoblox IP Address data source</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - August 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-infoblox__ul_ydl_ldb_t1c">
<li class="li">Added support for IPv6</li>
<li class="li">Added ability to import CNAME as DNS Alias</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - May 2023</dt>
<dd class="dd"><p class="p">Service Graph Connector for Infoblox imports subnets and IP addresses from Infoblox to the ServiceNow CMDB quickly, seamlessly, and securely. The connector is built on the Infoblox IPAM module. This integration is part of
ServiceNow-developed Service Graph Connectors. The Plug-and-play Service Graph Connectors simplify setup and facilitate quick integration with Infoblox.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-infoblox.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-infoblox.html\"><body id=\"store-platcap-rn-service-graph-connector-infoblox\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-service-graph-connector-infoblox\" aria-labelledby=\"title_store-platcap-rn-service-graph-connector-infoblox\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-service-graph-connector-infoblox\"><span class=\"ph\">Service Graph</span> Connector for <span class=\"ph\">Infoblox</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Graph</span> Connector for <span class=\"ph\">Infoblox</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-service-graph-connector-infoblox__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d297844e69\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.4.0 - August 2025</dt>\n <dd class=\"dd\">New: Added multi-instance support.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - June 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-service-graph-connector-infoblox__latest-store-platcap-rn-service-graph-connector-aws\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-infoblox__ul_ufv_zqk_mfc\">\n <li class=\"li\">Implemented parallel loading for better performance.</li>\n <li class=\"li\">Added support to set up import schedules for IP address, subnet, and network data sources independently.</li>\n <li class=\"li\">Added support for IPv6.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - September 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-infoblox__ul_zsm_scs_pcc\">\n <li class=\"li\">The network view property wasn't saving properly</li>\n <li class=\"li\">The connection name in the "Confirm connection creation" message (SGC Central)</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-infoblox__ul_myd_ldb_t1c\">\n <li class=\"li\">Updated the ACLs for the tables of Service Graph Connector for Infoblox</li>\n <li class=\"li\">Menus intended for admin users in the application navigator will no longer appear for non-admin users</li>\n <li class=\"li\">Fixed connection issues</li>\n <li class=\"li\">Fixed the issue with the "Test Load 20 Records" related link loading all data for the SG-Infoblox IP Address data source</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-infoblox__ul_ydl_ldb_t1c\">\n <li class=\"li\">Added support for IPv6</li>\n <li class=\"li\">Added ability to import CNAME as DNS Alias</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - May 2023</dt>\n <dd class=\"dd\"><p class=\"p\">Service Graph Connector for Infoblox imports subnets and IP addresses from Infoblox to the ServiceNow CMDB quickly, seamlessly, and securely. The connector is built on the Infoblox IPAM module. This integration is part of\n ServiceNow-developed Service Graph Connectors. The Plug-and-play Service Graph Connectors simplify setup and facilitate quick integration with Infoblox.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for Infoblox release notes
Version history for the Service Graph Connector for Infoblox on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - August 2025
New: Added multi-instance support.
#### Version 1.3.1 - June 2025
* New:
+ Implemented parallel loading for better performance.
+ Added support to set up import schedules for IP address, subnet, and network data sources independently.
+ Added support for IPv6.
#### Version 1.2.0 - September 2024
* Fixed:
+ The network view property wasn't saving properly
+ The connection name in the "Confirm connection creation" message (SGC Central)
#### Version 1.1.1 - March 2024
* Fixed:
+ Updated the ACLs for the tables of Service Graph Connector for Infoblox
+ Menus intended for admin users in the application navigator will no longer appear for non-admin users
+ Fixed connection issues
+ Fixed the issue with the "Test Load 20 Records" related link loading all data for the SG-Infoblox IP Address data source
#### Version 1.1.0 - August 2023
* New:
+ Added support for IPv6
+ Added ability to import CNAME as DNS Alias
#### Version 1.0.0 - May 2023
Service Graph Connector for Infoblox imports subnets and IP addresses from Infoblox to the ServiceNow CMDB quickly, seamlessly, and securely. The connector is built on the Infoblox IPAM module. This integration is part of
ServiceNow-developed Service Graph Connectors. The Plug-and-play Service Graph Connectors simplify setup and facilitate quick integration with Infoblox.
| ---
title: Service Graph Connector for Infoblox release notes
description: Version history for the Service Graph Connector for Infoblox on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Infoblox release notes
Version history for the Service Graph Connector for Infoblox on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.0 - August 2025
New: Added multi-instance support.
#### Version 1.3.1 - June 2025
* New:
+ Implemented parallel loading for better performance.
+ Added support to set up import schedules for IP address, subnet, and network data sources independently.
+ Added support for IPv6.
#### Version 1.2.0 - September 2024
* Fixed:
+ The network view property wasn't saving properly
+ The connection name in the "Confirm connection creation" message (SGC Central)
#### Version 1.1.1 - March 2024
* Fixed:
+ Updated the ACLs for the tables of Service Graph Connector for Infoblox
+ Menus intended for admin users in the application navigator will no longer appear for non-admin users
+ Fixed connection issues
+ Fixed the issue with the "Test Load 20 Records" related link loading all data for the SG-Infoblox IP Address data source
#### Version 1.1.0 - August 2023
* New:
+ Added support for IPv6
+ Added ability to import CNAME as DNS Alias
#### Version 1.0.0 - May 2023
Service Graph Connector for Infoblox imports subnets and IP addresses from Infoblox to the ServiceNow CMDB quickly, seamlessly, and securely. The connector is built on the Infoblox IPAM module. This integration is part of
ServiceNow-developed Service Graph Connectors. The Plug-and-play Service Graph Connectors simplify setup and facilitate quick integration with Infoblox.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-jamf.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-jamf.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-jamf.html | Service Graph Connector for Jamf release notes | Version history for the ServiceNow AI Platform capabilities Service Graph Connector for Jamf integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-jamf.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-jamf.html"><body id="store-platcap-rn-service-graph-connector-jamf"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-jamf" aria-labelledby="title_store-platcap-rn-service-graph-connector-jamf">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-jamf"><span class="ph">Service Graph Connector for Jamf</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow AI Platform</span> capabilities <span class="ph">Service Graph Connector for Jamf</span> integration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-jamf__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d560413e66" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.14.2 - June 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-jamf__latest-service-graph-connector-jamf">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_cxr_1tv_lfc">
<li class="li">Fixed transforms for printer data.</li>
<li class="li">The Software Usage data source now reads the last run datetime correctly.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.14.1 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_tlb_k4p_c2c">
<li class="li">Automated the flow for verifying the Jamf API version for the mobile use case.</li>
<li class="li">Implemented delta (incremental) pull for computers and mobile devices.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_chk_k4p_c2c">
<li class="li">Fixed the getSoftwareUsageDataSourceId error for the Software Usage data source.</li>
<li class="li">Fixed the 401 error for the Software Usage data source when OAuth is set up.</li>
<li class="li">Fixed the OAuth token retrieval flow when it is set up for the first time.</li>
<li class="li">Fixed the creation and removal of OS-related records added to the cmdb_sam_sw_install table.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.13.0 - November 2024</dt>
<dd class="dd">New: Added support for client credential authentication.</dd>
<dt class="dt dlterm">Version 2.12.2 - July 2024</dt>
<dd class="dd">Fixed: Updating Auth API from '/uapi/auth/tokens' to '/api/v1/auth/token' for JAMF Pro 10.35 or higher.</dd>
<dt class="dt dlterm">Version 2.12.1 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_gn3_fdd_p1c">
<li class="li">Business rule "Jamf Connection Removal" is now triggered in the Service Graph Connector for Jamf application scope.</li>
<li class="li">Fixed cleansed_last_inventory_update_utc mapping in Extract Transform Load (ETL) entities.</li>
<li class="li">Fixed creation of the incorrect usage record by the JAMFSoftwareUsagesUtil script include, which is used by the SG-Jamf Software Usage data source to obtain software usage details.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.12.0 - July 2023</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_k2f_z2j_1yb">
<li class="li">New: Support for authorization with bearer tokens when using the Jamf Pro 10.35 or higher version</li>
<li class="li">Fixed: No longer need to refresh the token for the SG-Jamf Computers data source when resolving the 401 unauthorized error</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.11.0 - December 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_urt_pkj_mxb">
<li class="li">Support Mobile software removals.</li>
<li class="li">Mapped 'Last Inventory Update' to 'Most recent discovery' for Handheld device CI.</li>
</ul></li>
<li class="li">Fixed: Fixed the connection issue when updating the connector from 2.7.1 to 2.9</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.10.0 - July 2022</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_wdl_5gb_15b">
<li class="li">Fixed:<ul class="ul">
<li class="li">Software usages should use sys_properties "glide.discovery.assigned_user_match_field" to match the user.</li>
<li class="li">Manufacturer is populating correctly for computers.</li>
<li class="li">Fixed the "SG-Jamf Remove Software" data source API dependency.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.9.0 - June 2022</dt>
<dd class="dd">Fixed: Resolved a problem with MID server support.</dd>
<dt class="dt dlterm">Version 2.8.0 - May 2022</dt>
<dd class="dd">Change: Support the Classic API to accept Bearer Token authentication.</dd>
<dt class="dt dlterm">Version 2.7.1 - February 2022</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_sn5_xrg_jsb">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_xcf_zrg_jsb">
<li class="li">Ability to handle large payloads from mobile devices.</li>
<li class="li">When Jamf Pro API is used, the username and email_address information is at the correct level in the data source.</li>
<li class="li">Prevent partial and incomplete payloads when imported data is missing required attributes.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.7.0 - October 2021</dt>
<dd class="dd">New: Added the ability to filter out "personal" apps when discovering software inventory on mobile devices. By default, the integration only imports data for apps managed by the corporation.</dd>
<dt class="dt dlterm">Version 2.6.3 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_gyg_5yj_wqb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_hml_5yj_wqb">
<li class="li">Support for Extended attributes.</li>
<li class="li">Support for multiple instances of Jamf. Included use iTunes Search API to improve the fidelity of publisher and software title information.</li>
<li class="li">Changed last_discovered field to reflect the date Jamf last scanned the asset.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_dt5_vyj_wqb">
<li class="li">The licensing requirement for this plugin has expanded to include both IT Asset Management as well the existing IT Operations Managment visibility and discovery.</li>
<li class="li">This will allow customers with IT Asset Management to use this application without requiring an IT Operations Management SKU.</li>
<li class="li">Software usage information is now gathered from the Jamf attribute "Foreground" rather than "Open".</li>
</ul></li>
<li class="li">Removed: Delta detection on ingestion has been deprecated.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.5.0 - April 2021</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_ihy_plb_dpb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_lbw_qlb_dpb">
<li class="li">Added optional support for Jamf Pro API which provides higher data import throughput for Computer data. The improved performance is the result of pagination support in the Jamf Pro API.</li>
<li class="li">Jamf Classic API continues to be supported and remains the default configuration.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.4.0 - February 2021</dt>
<dd class="dd">Fixed: Support for multiple instances (endpoints) of Jamf now works as documented.</dd>
<dt class="dt dlterm">Version 2.3.2 - January 2021</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_bdq_pbh_g4b">
<li class="li">New: Support for software usage tracking to enable Software Asset Management use cases.</li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_uhx_rbh_g4b">
<li class="li">Improved MID Server configuration.</li>
<li class="li">Use of IntegrationHub across all APIs.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.0 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_yps_yys_fnb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-jamf__ul_kzx_yys_fnb">
<li class="li">Added support for iOS device discovery (hardware and applications)</li>
<li class="li">Added support for detection of removed software for computers only that enables Software Asset Management Pro to reclaim software licenses</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.1 - September 2020</dt>
<dd class="dd">This is a CMDB-certified integration with Jamf. Use the integration to sync your computer inventory (primarily MacOS hardware) and software packages (installed and in-use) to the ServiceNow Configuration Management
Database (CMDB). This integration allows for periodic data synchronization using Jamf Classic API. The data is mapped and stored in the appropriate classes in the CMDB data model so that it can be used in various Service
Management and Asset Management applications.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-jamf.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-jamf.html\"><body id=\"store-platcap-rn-service-graph-connector-jamf\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-service-graph-connector-jamf\" aria-labelledby=\"title_store-platcap-rn-service-graph-connector-jamf\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-service-graph-connector-jamf\"><span class=\"ph\">Service Graph Connector for Jamf</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow AI Platform</span> capabilities <span class=\"ph\">Service Graph Connector for Jamf</span> integration on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-service-graph-connector-jamf__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d560413e66\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.14.2 - June 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-service-graph-connector-jamf__latest-service-graph-connector-jamf\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_cxr_1tv_lfc\">\n <li class=\"li\">Fixed transforms for printer data.</li>\n <li class=\"li\">The Software Usage data source now reads the last run datetime correctly.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.14.1 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_tlb_k4p_c2c\">\n <li class=\"li\">Automated the flow for verifying the Jamf API version for the mobile use case.</li>\n <li class=\"li\">Implemented delta (incremental) pull for computers and mobile devices.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_chk_k4p_c2c\">\n <li class=\"li\">Fixed the getSoftwareUsageDataSourceId error for the Software Usage data source.</li>\n <li class=\"li\">Fixed the 401 error for the Software Usage data source when OAuth is set up.</li>\n <li class=\"li\">Fixed the OAuth token retrieval flow when it is set up for the first time.</li>\n <li class=\"li\">Fixed the creation and removal of OS-related records added to the cmdb_sam_sw_install table.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.13.0 - November 2024</dt>\n <dd class=\"dd\">New: Added support for client credential authentication.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.12.2 - July 2024</dt>\n <dd class=\"dd\">Fixed: Updating Auth API from '/uapi/auth/tokens' to '/api/v1/auth/token' for JAMF Pro 10.35 or higher.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.12.1 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_gn3_fdd_p1c\">\n <li class=\"li\">Business rule "Jamf Connection Removal" is now triggered in the Service Graph Connector for Jamf application scope.</li>\n <li class=\"li\">Fixed cleansed_last_inventory_update_utc mapping in Extract Transform Load (ETL) entities.</li>\n <li class=\"li\">Fixed creation of the incorrect usage record by the JAMFSoftwareUsagesUtil script include, which is used by the SG-Jamf Software Usage data source to obtain software usage details.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.12.0 - July 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_k2f_z2j_1yb\">\n <li class=\"li\">New: Support for authorization with bearer tokens when using the Jamf Pro 10.35 or higher version</li>\n <li class=\"li\">Fixed: No longer need to refresh the token for the SG-Jamf Computers data source when resolving the 401 unauthorized error</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.11.0 - December 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_urt_pkj_mxb\">\n <li class=\"li\">Support Mobile software removals.</li>\n <li class=\"li\">Mapped 'Last Inventory Update' to 'Most recent discovery' for Handheld device CI.</li>\n </ul></li>\n <li class=\"li\">Fixed: Fixed the connection issue when updating the connector from 2.7.1 to 2.9</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.10.0 - July 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_wdl_5gb_15b\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Software usages should use sys_properties "glide.discovery.assigned_user_match_field" to match the user.</li>\n <li class=\"li\">Manufacturer is populating correctly for computers.</li>\n <li class=\"li\">Fixed the "SG-Jamf Remove Software" data source API dependency.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.9.0 - June 2022</dt>\n <dd class=\"dd\">Fixed: Resolved a problem with MID server support.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.8.0 - May 2022</dt>\n <dd class=\"dd\">Change: Support the Classic API to accept Bearer Token authentication.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.1 - February 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_sn5_xrg_jsb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_xcf_zrg_jsb\">\n <li class=\"li\">Ability to handle large payloads from mobile devices.</li>\n <li class=\"li\">When Jamf Pro API is used, the username and email_address information is at the correct level in the data source.</li>\n <li class=\"li\">Prevent partial and incomplete payloads when imported data is missing required attributes.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.7.0 - October 2021</dt>\n <dd class=\"dd\">New: Added the ability to filter out "personal" apps when discovering software inventory on mobile devices. By default, the integration only imports data for apps managed by the corporation.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.6.3 - September 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_gyg_5yj_wqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_hml_5yj_wqb\">\n <li class=\"li\">Support for Extended attributes.</li>\n <li class=\"li\">Support for multiple instances of Jamf. Included use iTunes Search API to improve the fidelity of publisher and software title information.</li>\n <li class=\"li\">Changed last_discovered field to reflect the date Jamf last scanned the asset.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_dt5_vyj_wqb\">\n <li class=\"li\">The licensing requirement for this plugin has expanded to include both IT Asset Management as well the existing IT Operations Managment visibility and discovery.</li>\n <li class=\"li\">This will allow customers with IT Asset Management to use this application without requiring an IT Operations Management SKU.</li>\n <li class=\"li\">Software usage information is now gathered from the Jamf attribute "Foreground" rather than "Open".</li>\n </ul></li>\n <li class=\"li\">Removed: Delta detection on ingestion has been deprecated.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - April 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_ihy_plb_dpb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_lbw_qlb_dpb\">\n <li class=\"li\">Added optional support for Jamf Pro API which provides higher data import throughput for Computer data. The improved performance is the result of pagination support in the Jamf Pro API.</li>\n <li class=\"li\">Jamf Classic API continues to be supported and remains the default configuration.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - February 2021</dt>\n <dd class=\"dd\">Fixed: Support for multiple instances (endpoints) of Jamf now works as documented.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.2 - January 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_bdq_pbh_g4b\">\n <li class=\"li\">New: Support for software usage tracking to enable Software Asset Management use cases.</li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_uhx_rbh_g4b\">\n <li class=\"li\">Improved MID Server configuration.</li>\n <li class=\"li\">Use of IntegrationHub across all APIs.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.0 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_yps_yys_fnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-jamf__ul_kzx_yys_fnb\">\n <li class=\"li\">Added support for iOS device discovery (hardware and applications)</li>\n <li class=\"li\">Added support for detection of removed software for computers only that enables Software Asset Management Pro to reclaim software licenses</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.1 - September 2020</dt>\n <dd class=\"dd\">This is a CMDB-certified integration with Jamf. Use the integration to sync your computer inventory (primarily MacOS hardware) and software packages (installed and in-use) to the ServiceNow Configuration Management\n Database (CMDB). This integration allows for periodic data synchronization using Jamf Classic API. The data is mapped and stored in the appropriate classes in the CMDB data model so that it can be used in various Service\n Management and Asset Management applications.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for Jamf release notes
Version history for the ServiceNow AI Platform capabilities Service Graph Connector for Jamf integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.14.2 - June 2025
* Fixed:
+ Fixed transforms for printer data.
+ The Software Usage data source now reads the last run datetime correctly.
#### Version 2.14.1 - February 2025
* New:
+ Automated the flow for verifying the Jamf API version for the mobile use case.
+ Implemented delta (incremental) pull for computers and mobile devices.
* Fixed:
+ Fixed the getSoftwareUsageDataSourceId error for the Software Usage data source.
+ Fixed the 401 error for the Software Usage data source when OAuth is set up.
+ Fixed the OAuth token retrieval flow when it is set up for the first time.
+ Fixed the creation and removal of OS-related records added to the cmdb\_sam\_sw\_install table.
#### Version 2.13.0 - November 2024
New: Added support for client credential authentication.
#### Version 2.12.2 - July 2024
Fixed: Updating Auth API from '/uapi/auth/tokens' to '/api/v1/auth/token' for JAMF Pro 10.35 or higher.
#### Version 2.12.1 - March 2024
* Fixed:
+ Business rule "Jamf Connection Removal" is now triggered in the Service Graph Connector for Jamf application scope.
+ Fixed cleansed\_last\_inventory\_update\_utc mapping in Extract Transform Load (ETL) entities.
+ Fixed creation of the incorrect usage record by the JAMFSoftwareUsagesUtil script include, which is used by the SG-Jamf Software Usage data source to obtain software usage details.
#### Version 2.12.0 - July 2023
* New: Support for authorization with bearer tokens when using the Jamf Pro 10.35 or higher version
* Fixed: No longer need to refresh the token for the SG-Jamf Computers data source when resolving the 401 unauthorized error
#### Version 2.11.0 - December 2022
* New:
+ Support Mobile software removals.
+ Mapped 'Last Inventory Update' to 'Most recent discovery' for Handheld device CI.
* Fixed: Fixed the connection issue when updating the connector from 2.7.1 to 2.9
#### Version 2.10.0 - July 2022
* Fixed:
+ Software usages should use sys\_properties "glide.discovery.assigned\_user\_match\_field" to match the user.
+ Manufacturer is populating correctly for computers.
+ Fixed the "SG-Jamf Remove Software" data source API dependency.
#### Version 2.9.0 - June 2022
Fixed: Resolved a problem with MID server support.
#### Version 2.8.0 - May 2022
Change: Support the Classic API to accept Bearer Token authentication.
#### Version 2.7.1 - February 2022
* Fixed:
+ Ability to handle large payloads from mobile devices.
+ When Jamf Pro API is used, the username and email\_address information is at the correct level in the data source.
+ Prevent partial and incomplete payloads when imported data is missing required attributes.
#### Version 2.7.0 - October 2021
New: Added the ability to filter out "personal" apps when discovering software inventory on mobile devices. By default, the integration only imports data for apps managed by the corporation.
#### Version 2.6.3 - September 2021
* New:
+ Support for Extended attributes.
+ Support for multiple instances of Jamf. Included use iTunes Search API to improve the fidelity of publisher and software title information.
+ Changed last\_discovered field to reflect the date Jamf last scanned the asset.
* Changed:
+ The licensing requirement for this plugin has expanded to include both IT Asset Management as well the existing IT Operations Managment visibility and discovery.
+ This will allow customers with IT Asset Management to use this application without requiring an IT Operations Management SKU.
+ Software usage information is now gathered from the Jamf attribute "Foreground" rather than "Open".
* Removed: Delta detection on ingestion has been deprecated.
#### Version 2.5.0 - April 2021
* New:
+ Added optional support for Jamf Pro API which provides higher data import throughput for Computer data. The improved performance is the result of pagination support in the Jamf Pro API.
+ Jamf Classic API continues to be supported and remains the default configuration.
#### Version 2.4.0 - February 2021
Fixed: Support for multiple instances (endpoints) of Jamf now works as documented.
#### Version 2.3.2 - January 2021
* New: Support for software usage tracking to enable Software Asset Management use cases.
* Changed:
+ Improved MID Server configuration.
+ Use of IntegrationHub across all APIs.
#### Version 2.2.0 - October 2020
* New:
+ Added support for iOS device discovery (hardware and applications)
+ Added support for detection of removed software for computers only that enables Software Asset Management Pro to reclaim software licenses
#### Version 2.1.1 - September 2020
This is a CMDB-certified integration with Jamf. Use the integration to sync your computer inventory (primarily MacOS hardware) and software packages (installed and in-use) to the ServiceNow Configuration Management
Database (CMDB). This integration allows for periodic data synchronization using Jamf Classic API. The data is mapped and stored in the appropriate classes in the CMDB data model so that it can be used in various Service
Management and Asset Management applications.
| ---
title: Service Graph Connector for Jamf release notes
description: Version history for the ServiceNow AI Platform capabilities Service Graph
Connector for Jamf integration on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Jamf release notes
Version history for the ServiceNow AI Platform capabilities Service Graph Connector for Jamf integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.14.2 - June 2025
* Fixed:
+ Fixed transforms for printer data.
+ The Software Usage data source now reads the last run datetime correctly.
#### Version 2.14.1 - February 2025
* New:
+ Automated the flow for verifying the Jamf API version for the mobile use case.
+ Implemented delta (incremental) pull for computers and mobile devices.
* Fixed:
+ Fixed the getSoftwareUsageDataSourceId error for the Software Usage data source.
+ Fixed the 401 error for the Software Usage data source when OAuth is set up.
+ Fixed the OAuth token retrieval flow when it is set up for the first time.
+ Fixed the creation and removal of OS-related records added to the cmdb\_sam\_sw\_install table.
#### Version 2.13.0 - November 2024
New: Added support for client credential authentication.
#### Version 2.12.2 - July 2024
Fixed: Updating Auth API from '/uapi/auth/tokens' to '/api/v1/auth/token' for JAMF Pro 10.35 or higher.
#### Version 2.12.1 - March 2024
* Fixed:
+ Business rule "Jamf Connection Removal" is now triggered in the Service Graph Connector for Jamf application scope.
+ Fixed cleansed\_last\_inventory\_update\_utc mapping in Extract Transform Load (ETL) entities.
+ Fixed creation of the incorrect usage record by the JAMFSoftwareUsagesUtil script include, which is used by the SG-Jamf Software Usage data source to obtain software usage details.
#### Version 2.12.0 - July 2023
* New: Support for authorization with bearer tokens when using the Jamf Pro 10.35 or higher version
* Fixed: No longer need to refresh the token for the SG-Jamf Computers data source when resolving the 401 unauthorized error
#### Version 2.11.0 - December 2022
* New:
+ Support Mobile software removals.
+ Mapped 'Last Inventory Update' to 'Most recent discovery' for Handheld device CI.
* Fixed: Fixed the connection issue when updating the connector from 2.7.1 to 2.9
#### Version 2.10.0 - July 2022
* Fixed:
+ Software usages should use sys\_properties "glide.discovery.assigned\_user\_match\_field" to match the user.
+ Manufacturer is populating correctly for computers.
+ Fixed the "SG-Jamf Remove Software" data source API dependency.
#### Version 2.9.0 - June 2022
Fixed: Resolved a problem with MID server support.
#### Version 2.8.0 - May 2022
Change: Support the Classic API to accept Bearer Token authentication.
#### Version 2.7.1 - February 2022
* Fixed:
+ Ability to handle large payloads from mobile devices.
+ When Jamf Pro API is used, the username and email\_address information is at the correct level in the data source.
+ Prevent partial and incomplete payloads when imported data is missing required attributes.
#### Version 2.7.0 - October 2021
New: Added the ability to filter out "personal" apps when discovering software inventory on mobile devices. By default, the integration only imports data for apps managed by the corporation.
#### Version 2.6.3 - September 2021
* New:
+ Support for Extended attributes.
+ Support for multiple instances of Jamf. Included use iTunes Search API to improve the fidelity of publisher and software title information.
+ Changed last\_discovered field to reflect the date Jamf last scanned the asset.
* Changed:
+ The licensing requirement for this plugin has expanded to include both IT Asset Management as well the existing IT Operations Managment visibility and discovery.
+ This will allow customers with IT Asset Management to use this application without requiring an IT Operations Management SKU.
+ Software usage information is now gathered from the Jamf attribute "Foreground" rather than "Open".
* Removed: Delta detection on ingestion has been deprecated.
#### Version 2.5.0 - April 2021
* New:
+ Added optional support for Jamf Pro API which provides higher data import throughput for Computer data. The improved performance is the result of pagination support in the Jamf Pro API.
+ Jamf Classic API continues to be supported and remains the default configuration.
#### Version 2.4.0 - February 2021
Fixed: Support for multiple instances (endpoints) of Jamf now works as documented.
#### Version 2.3.2 - January 2021
* New: Support for software usage tracking to enable Software Asset Management use cases.
* Changed:
+ Improved MID Server configuration.
+ Use of IntegrationHub across all APIs.
#### Version 2.2.0 - October 2020
* New:
+ Added support for iOS device discovery (hardware and applications)
+ Added support for detection of removed software for computers only that enables Software Asset Management Pro to reclaim software licenses
#### Version 2.1.1 - September 2020
This is a CMDB-certified integration with Jamf. Use the integration to sync your computer inventory (primarily MacOS hardware) and software packages (installed and in-use) to the ServiceNow Configuration Management
Database (CMDB). This integration allows for periodic data synchronization using Jamf Classic API. The data is mapped and stored in the appropriate classes in the CMDB data model so that it can be used in various Service
Management and Asset Management applications.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-kong-gateway.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-kong-gateway.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-kong-gateway.html | API Service Graph Connector for Kong Gateway release notes | Version history for the ServiceNow AI Platform capabilities API Service Graph Connector for Kong Gateway on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-kong-gateway.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-kong-gateway.html"><body id="store-platcap-rn-service-graph-connector-kong-gateway"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-kong-gateway" aria-labelledby="title_store-platcap-rn-service-graph-connector-kong-gateway">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-kong-gateway"><span class="ph">API Service Graph Connector for Kong Gateway</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow AI Platform</span> capabilities <span class="ph">API Service Graph Connector for Kong Gateway</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-kong-gateway__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d596938e70" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.1 - July 2025</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-kong-gateway__ul_hbm_jdf_wfc">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-kong-gateway__ul_scc_ldf_wfc">
<li class="li">Mismatched API count issues</li>
<li class="li">Missing service errors in routes</li>
<li class="li">Improved UI text in the guided setup for the API Service Graph Connector for Kong Gateway</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - April 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-kong-gateway__latest-service-graph-connector-kong-gateway"><p class="p">Use the ServiceNow Configuration Management Database (CMDB) as your normalized source of truth for APIs deployed on Kong Gateway Enterprise. Having your API inventory in the CMDB enables other workflows to be used in managing your API estate, including Security Operations, IT Service Management, IT Operations Management, Integrated Risk, and more. The ServiceNow API Insights workspace also provides a way for teams to interact with the API data so that certain stakeholders can analyze the data without requiring direct access to Kong.</p>
<p class="p">Configuring this API Service Graph Connector will retrieve the following objects from Kong installations:</p>
<ul class="ul">
<li class="li">Services (APIs and API Backends)</li>
<li class="li">Routes (API Frontends)</li>
<li class="li">Gateway information</li>
<li class="li">Workspaces</li>
<li class="li">Upstreams and targets</li>
<li class="li">Consumers</li>
<li class="li">Plugins</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # API Service Graph Connector for Kong Gateway release notes
Version history for the ServiceNow AI Platform capabilities API Service Graph Connector for Kong Gateway on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - July 2025
* Fixed:
+ Mismatched API count issues
+ Missing service errors in routes
+ Improved UI text in the guided setup for the API Service Graph Connector for Kong Gateway
#### Version 2.0.0 - April 2025
Use the ServiceNow Configuration Management Database (CMDB) as your normalized source of truth for APIs deployed on Kong Gateway Enterprise. Having your API inventory in the CMDB enables other workflows to be used in managing your API estate, including Security Operations, IT Service Management, IT Operations Management, Integrated Risk, and more. The ServiceNow API Insights workspace also provides a way for teams to interact with the API data so that certain stakeholders can analyze the data without requiring direct access to Kong.
Configuring this API Service Graph Connector will retrieve the following objects from Kong installations:
* Services (APIs and API Backends)
* Routes (API Frontends)
* Gateway information
* Workspaces
* Upstreams and targets
* Consumers
* Plugins
| ---
title: API Service Graph Connector for Kong Gateway release notes
description: Version history for the ServiceNow AI Platform capabilities API Service
Graph Connector for Kong Gateway on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# API Service Graph Connector for Kong Gateway release notes
Version history for the ServiceNow AI Platform capabilities API Service Graph Connector for Kong Gateway on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - July 2025
* Fixed:
+ Mismatched API count issues
+ Missing service errors in routes
+ Improved UI text in the guided setup for the API Service Graph Connector for Kong Gateway
#### Version 2.0.0 - April 2025
Use the ServiceNow Configuration Management Database (CMDB) as your normalized source of truth for APIs deployed on Kong Gateway Enterprise. Having your API inventory in the CMDB enables other workflows to be used in managing your API estate, including Security Operations, IT Service Management, IT Operations Management, Integrated Risk, and more. The ServiceNow API Insights workspace also provides a way for teams to interact with the API data so that certain stakeholders can analyze the data without requiring direct access to Kong.
Configuring this API Service Graph Connector will retrieve the following objects from Kong installations:
* Services (APIs and API Backends)
* Routes (API Frontends)
* Gateway information
* Workspaces
* Upstreams and targets
* Consumers
* Plugins
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-microsoft-sccm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-microsoft-sccm.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-microsoft-sccm.html | Service Graph Connector for Microsoft SCCM release notes | Version history for the ServiceNow AI Platform capabilities Service Graph Connector for Microsoft SCCM on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-microsoft-sccm.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-microsoft-sccm.html"><body id="store-platcap-rn-service-graph-connector-microsoft-sccm"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-microsoft-sccm" aria-labelledby="title_store-platcap-rn-service-graph-connector-microsoft-sccm">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-microsoft-sccm">Service Graph Connector for Microsoft SCCM release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow AI Platform</span> capabilities Service Graph Connector for Microsoft SCCM on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-microsoft-sccm__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d548063e59" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.6.0 - November 2024</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-microsoft-sccm__latest-service-graph-connector-microsoft-sccm">New: Onboarded connector to SGC Central.</dd>
<dt class="dt dlterm">Version 3.4.2 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-microsoft-sccm__ul_ew1_hdb_t1c">
<li class="li">The Last Scanned field is now populated in the Software Installation [cmdb_sam_sw_install] table for the SG-SCCM Software AI data source</li>
<li class="li">Menus intended for admin users in the application navigator will no longer appear for non-admin users</li>
<li class="li">Fixed encoded URLs during the creation of data sources</li>
<li class="li">Updated the SQL query for the v_GS_CCM_RECENTLY_USED_APPSSCCM table to improve the performance</li>
<li class="li">The serial numbers in the Serial Number [cmdb_serial_number] table now use the Cleanse Serial Number RTE transform operation</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.4.0 - September 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-microsoft-sccm__ul_mwg_dyd_5yb">
<li class="li">Support for the common connection framework</li>
<li class="li">Implemented the cleanse serial number operation for serial numbers</li>
</ul></li>
<li class="li">Fixed: Tuned the SQL query in the SG-SCCM Software data source for the last used software</li>
</ul></dd>
<dt class="dt dlterm">Version 3.3.0 - March 2023</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-service-graph-connector-microsoft-sccm__ul_xqx_skp_vwb">
<li class="li">Fixed:<ul class="ul">
<li class="li">Removed dots from field names so they are equivalent to the path. Dots in the field names prevented them from appearing on the user interface.</li>
<li class="li">Fixed issue updating SG-SCCM SAMP SW USAGE record for certain products.</li>
<li class="li">Fixed issue aggregating usage time when multiple records exist with the same combination of filename and related fields.</li>
<li class="li">Removed hard-coded value to provide flexibility to run software usage for a given month.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.2.1 - May 2022</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-service-graph-connector-microsoft-sccm__ul_oxh_czn_jtb">
<li class="li">Change:<ul class="ul">
<li class="li">Use Raw value of Publisher, Display Name, and Version for Software Source Native key instead of cleansed value</li>
<li class="li">Move the left navigation items of SCCM to the Integration Commons Service Graph Connectors navigation menu</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.6 - January 2022</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-service-graph-connector-microsoft-sccm__ul_rl3_rd2_2sb">
<li class="li">Fixed: When a user runs the "Test Load 20 Records" and a MID server is used, the last run date time is set. Steps added to the Guided Setup that users need to clear the last run date time to force a full import on
the first run.</li>
<li class="li">Note: Upgrade of existing 2.x version to 3.x will work as is but changes to credential and connections will require going through guided setup again.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.4 - December 2021</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-service-graph-connector-microsoft-sccm__ul_zgb_dhv_vrb">
<li class="li">New: Support for connecting with multiple SCCM instance using new/updated guided setup process</li>
<li class="li">Note: Upgrade of existing 2.x version to 3.x will work as-is, but changes to credential and connections will require going through guided setup again.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.5.0 - September 2021</dt>
<dd class="dd">New: Added support for Computer Identity: Asset Tag, Assigned On, DNS Domain and Organizational Unit (OU)</dd>
<dt class="dt dlterm">Version 2.4.2 - August 2021</dt>
<dd class="dd">Changed: Software titles incorrectly removed from CMDB when title contained escaped characters (e.g. "&amp").</dd>
<dt class="dt dlterm">Version 2.4.1 - July 2021</dt>
<dd class="dd">Changed: Implemented a new data source to populate cmdb_ci_computer.last_discovered with LastHWScan from SCCM to reflect the last time SCCM scanned the computer.</dd>
<dt class="dt dlterm">Version 2.3.1 - May 2021</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-service-graph-connector-microsoft-sccm__ul_c2q_zgy_gqb">
<li class="li">New: <ul class="ul" id="store-platcap-rn-service-graph-connector-microsoft-sccm__ul_d2q_zgy_gqb">
<li class="li">Remove licensing restrictions.</li>
<li class="li">Support Subscription Software rules for "last used" usage model.</li>
<li class="li">Populate source_recency_timestamps from source data.</li>
</ul></li>
<li class="li">Fixed: Updated handling of removed software to take into account multiple computer identity records for a single computer CI in the CMDB.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.6 - March 2021</dt>
<dd class="dd">Fixed: Software installation records were incorrect under certain circumstances.</dd>
<dt class="dt dlterm">Version 2.1.1 - September 2020</dt>
<dd class="dd"><ul class="ul">
<li class="li">The Microsoft SCCM integration is a one direction import of SCCM data into the ServiceNow Configuration Management Database (CMDB).</li>
<li class="li">Scheduled imports bring relevant SCCM data into the ServiceNow instance from an SQL Server database and map the data to the appropriate tables in the CMDB. You can configure either a full or incremental data import.
The import is achieved using a JDBC connection via the MID Server. The integration keeps the ServiceNow CMDB synchronized with the SCCM SQL Server database, so that only relevant data is imported from the SCCM
database to the CMDB. The SCCM database is considered an authoritative source and is not written to.</li>
</ul></dd>
</dl>
</section>
</div>
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Dots in the field names prevented them from appearing on the user interface.</li>\n <li class=\"li\">Fixed issue updating SG-SCCM SAMP SW USAGE record for certain products.</li>\n <li class=\"li\">Fixed issue aggregating usage time when multiple records exist with the same combination of filename and related fields.</li>\n <li class=\"li\">Removed hard-coded value to provide flexibility to run software usage for a given month.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.1 - May 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-microsoft-sccm__ul_oxh_czn_jtb\">\n <li class=\"li\">Change:<ul class=\"ul\">\n <li class=\"li\">Use Raw value of Publisher, Display Name, and Version for Software Source Native key instead of cleansed value</li>\n <li class=\"li\">Move the left navigation items of SCCM to the Integration Commons Service Graph Connectors navigation menu</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.6 - January 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-microsoft-sccm__ul_rl3_rd2_2sb\">\n <li class=\"li\">Fixed: When a user runs the "Test Load 20 Records" and a MID server is used, the last run date time is set. Steps added to the Guided Setup that users need to clear the last run date time to force a full import on\n the first run.</li>\n <li class=\"li\">Note: Upgrade of existing 2.x version to 3.x will work as is but changes to credential and connections will require going through guided setup again.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.4 - December 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-microsoft-sccm__ul_zgb_dhv_vrb\">\n <li class=\"li\">New: Support for connecting with multiple SCCM instance using new/updated guided setup process</li>\n <li class=\"li\">Note: Upgrade of existing 2.x version to 3.x will work as-is, but changes to credential and connections will require going through guided setup again.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.5.0 - September 2021</dt>\n <dd class=\"dd\">New: Added support for Computer Identity: Asset Tag, Assigned On, DNS Domain and Organizational Unit (OU)</dd>\n \n \n \n <dt class=\"dt dlterm\">Version 2.4.2 - August 2021</dt>\n <dd class=\"dd\">Changed: Software titles incorrectly removed from CMDB when title contained escaped characters (e.g. "&amp").</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.1 - July 2021</dt>\n <dd class=\"dd\">Changed: Implemented a new data source to populate cmdb_ci_computer.last_discovered with LastHWScan from SCCM to reflect the last time SCCM scanned the computer.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.1 - May 2021</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-microsoft-sccm__ul_c2q_zgy_gqb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-microsoft-sccm__ul_d2q_zgy_gqb\">\n <li class=\"li\">Remove licensing restrictions.</li>\n <li class=\"li\">Support Subscription Software rules for "last used" usage model.</li>\n <li class=\"li\">Populate source_recency_timestamps from source data.</li>\n </ul></li>\n <li class=\"li\">Fixed: Updated handling of removed software to take into account multiple computer identity records for a single computer CI in the CMDB.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.6 - March 2021</dt>\n <dd class=\"dd\">Fixed: Software installation records were incorrect under certain circumstances.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.1 - September 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">The Microsoft SCCM integration is a one direction import of SCCM data into the ServiceNow Configuration Management Database (CMDB).</li>\n <li class=\"li\">Scheduled imports bring relevant SCCM data into the ServiceNow instance from an SQL Server database and map the data to the appropriate tables in the CMDB. You can configure either a full or incremental data import.\n The import is achieved using a JDBC connection via the MID Server. The integration keeps the ServiceNow CMDB synchronized with the SCCM SQL Server database, so that only relevant data is imported from the SCCM\n database to the CMDB. The SCCM database is considered an authoritative source and is not written to.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for Microsoft SCCM release notes
Version history for the ServiceNow AI Platform capabilities Service Graph Connector for Microsoft SCCM on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.6.0 - November 2024
New: Onboarded connector to SGC Central.
#### Version 3.4.2 - March 2024
* Fixed:
+ The Last Scanned field is now populated in the Software Installation [cmdb\_sam\_sw\_install] table for the SG-SCCM Software AI data source
+ Menus intended for admin users in the application navigator will no longer appear for non-admin users
+ Fixed encoded URLs during the creation of data sources
+ Updated the SQL query for the v\_GS\_CCM\_RECENTLY\_USED\_APPSSCCM table to improve the performance
+ The serial numbers in the Serial Number [cmdb\_serial\_number] table now use the Cleanse Serial Number RTE transform operation
#### Version 3.4.0 - September 2023
* New:
+ Support for the common connection framework
+ Implemented the cleanse serial number operation for serial numbers
* Fixed: Tuned the SQL query in the SG-SCCM Software data source for the last used software
#### Version 3.3.0 - March 2023
* Fixed:
+ Removed dots from field names so they are equivalent to the path. Dots in the field names prevented them from appearing on the user interface.
+ Fixed issue updating SG-SCCM SAMP SW USAGE record for certain products.
+ Fixed issue aggregating usage time when multiple records exist with the same combination of filename and related fields.
+ Removed hard-coded value to provide flexibility to run software usage for a given month.
#### Version 3.2.1 - May 2022
* Change:
+ Use Raw value of Publisher, Display Name, and Version for Software Source Native key instead of cleansed value
+ Move the left navigation items of SCCM to the Integration Commons Service Graph Connectors navigation menu
#### Version 3.0.6 - January 2022
* Fixed: When a user runs the "Test Load 20 Records" and a MID server is used, the last run date time is set. Steps added to the Guided Setup that users need to clear the last run date time to force a full import on
the first run.
* Note: Upgrade of existing 2.x version to 3.x will work as is but changes to credential and connections will require going through guided setup again.
#### Version 3.0.4 - December 2021
* New: Support for connecting with multiple SCCM instance using new/updated guided setup process
* Note: Upgrade of existing 2.x version to 3.x will work as-is, but changes to credential and connections will require going through guided setup again.
#### Version 2.5.0 - September 2021
New: Added support for Computer Identity: Asset Tag, Assigned On, DNS Domain and Organizational Unit (OU)
#### Version 2.4.2 - August 2021
Changed: Software titles incorrectly removed from CMDB when title contained escaped characters (e.g. "&").
#### Version 2.4.1 - July 2021
Changed: Implemented a new data source to populate cmdb\_ci\_computer.last\_discovered with LastHWScan from SCCM to reflect the last time SCCM scanned the computer.
#### Version 2.3.1 - May 2021
* New:
+ Remove licensing restrictions.
+ Support Subscription Software rules for "last used" usage model.
+ Populate source\_recency\_timestamps from source data.
* Fixed: Updated handling of removed software to take into account multiple computer identity records for a single computer CI in the CMDB.
#### Version 2.1.6 - March 2021
Fixed: Software installation records were incorrect under certain circumstances.
#### Version 2.1.1 - September 2020
* The Microsoft SCCM integration is a one direction import of SCCM data into the ServiceNow Configuration Management Database (CMDB).
* Scheduled imports bring relevant SCCM data into the ServiceNow instance from an SQL Server database and map the data to the appropriate tables in the CMDB. You can configure either a full or incremental data import.
The import is achieved using a JDBC connection via the MID Server. The integration keeps the ServiceNow CMDB synchronized with the SCCM SQL Server database, so that only relevant data is imported from the SCCM
database to the CMDB. The SCCM database is considered an authoritative source and is not written to.
| ---
title: Service Graph Connector for Microsoft SCCM release notes
description: Version history for the ServiceNow AI Platform capabilities Service Graph
Connector for Microsoft SCCM on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Microsoft SCCM release notes
Version history for the ServiceNow AI Platform capabilities Service Graph Connector for Microsoft SCCM on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.6.0 - November 2024
New: Onboarded connector to SGC Central.
#### Version 3.4.2 - March 2024
* Fixed:
+ The Last Scanned field is now populated in the Software Installation [cmdb\_sam\_sw\_install] table for the SG-SCCM Software AI data source
+ Menus intended for admin users in the application navigator will no longer appear for non-admin users
+ Fixed encoded URLs during the creation of data sources
+ Updated the SQL query for the v\_GS\_CCM\_RECENTLY\_USED\_APPSSCCM table to improve the performance
+ The serial numbers in the Serial Number [cmdb\_serial\_number] table now use the Cleanse Serial Number RTE transform operation
#### Version 3.4.0 - September 2023
* New:
+ Support for the common connection framework
+ Implemented the cleanse serial number operation for serial numbers
* Fixed: Tuned the SQL query in the SG-SCCM Software data source for the last used software
#### Version 3.3.0 - March 2023
* Fixed:
+ Removed dots from field names so they are equivalent to the path. Dots in the field names prevented them from appearing on the user interface.
+ Fixed issue updating SG-SCCM SAMP SW USAGE record for certain products.
+ Fixed issue aggregating usage time when multiple records exist with the same combination of filename and related fields.
+ Removed hard-coded value to provide flexibility to run software usage for a given month.
#### Version 3.2.1 - May 2022
* Change:
+ Use Raw value of Publisher, Display Name, and Version for Software Source Native key instead of cleansed value
+ Move the left navigation items of SCCM to the Integration Commons Service Graph Connectors navigation menu
#### Version 3.0.6 - January 2022
* Fixed: When a user runs the "Test Load 20 Records" and a MID server is used, the last run date time is set. Steps added to the Guided Setup that users need to clear the last run date time to force a full import on
the first run.
* Note: Upgrade of existing 2.x version to 3.x will work as is but changes to credential and connections will require going through guided setup again.
#### Version 3.0.4 - December 2021
* New: Support for connecting with multiple SCCM instance using new/updated guided setup process
* Note: Upgrade of existing 2.x version to 3.x will work as-is, but changes to credential and connections will require going through guided setup again.
#### Version 2.5.0 - September 2021
New: Added support for Computer Identity: Asset Tag, Assigned On, DNS Domain and Organizational Unit (OU)
#### Version 2.4.2 - August 2021
Changed: Software titles incorrectly removed from CMDB when title contained escaped characters (e.g. "&").
#### Version 2.4.1 - July 2021
Changed: Implemented a new data source to populate cmdb\_ci\_computer.last\_discovered with LastHWScan from SCCM to reflect the last time SCCM scanned the computer.
#### Version 2.3.1 - May 2021
* New:
+ Remove licensing restrictions.
+ Support Subscription Software rules for "last used" usage model.
+ Populate source\_recency\_timestamps from source data.
* Fixed: Updated handling of removed software to take into account multiple computer identity records for a single computer CI in the CMDB.
#### Version 2.1.6 - March 2021
Fixed: Software installation records were incorrect under certain circumstances.
#### Version 2.1.1 - September 2020
* The Microsoft SCCM integration is a one direction import of SCCM data into the ServiceNow Configuration Management Database (CMDB).
* Scheduled imports bring relevant SCCM data into the ServiceNow instance from an SQL Server database and map the data to the appropriate tables in the CMDB. You can configure either a full or incremental data import.
The import is achieved using a JDBC connection via the MID Server. The integration keeps the ServiceNow CMDB synchronized with the SCCM SQL Server database, so that only relevant data is imported from the SCCM
database to the CMDB. The SCCM database is considered an authoritative source and is not written to.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure-iot-opmc.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure-iot-opmc.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure-iot-opmc.html | Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises Management Console) release notes | Version history for the Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises Management Console) application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure-iot-opmc.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure-iot-opmc.html"><body id="store-platcap-rn-service-graph-connector-ms-azure-iot-opmc"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-ms-azure-iot-opmc" aria-labelledby="title_store-platcap-rn-service-graph-connector-ms-azure-iot-opmc">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-ms-azure-iot-opmc"><span class="ph">Service Graph Connector for Microsoft Defender for IoT (Azure)</span> (On-premises Management Console) release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector for Microsoft Defender for IoT (Azure)</span> (On-premises Management Console) application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-ms-azure-iot-opmc__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d173340e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.2 - November 2024</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-ms-azure-iot-opmc__latest-store-platcap-rn-service-graph-connector-ms-azure-iot-opmc">Fixed: Updated with various bug fixes.</dd>
<dt class="dt dlterm">Version 1.0.4 - February 2024</dt>
<dd class="dd">Certified for Washington DC.</dd>
<dt class="dt dlterm">Version 1.0.1 - August 2022</dt>
<dd class="dd">Integrate Microsoft Defender for IoT with the ServiceNow Operational Technology Manager application to import devices, connections and sensor appliances.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises Management Console) release notes
Version history for the Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises Management Console) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.2 - November 2024
Fixed: Updated with various bug fixes.
#### Version 1.0.4 - February 2024
Certified for Washington DC.
#### Version 1.0.1 - August 2022
Integrate Microsoft Defender for IoT with the ServiceNow Operational Technology Manager application to import devices, connections and sensor appliances.
| ---
title: Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises
Management Console) release notes
description: Version history for the Service Graph Connector for Microsoft Defender
for IoT (Azure) (On-premises Management Console) application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises Management Console) release notes
Version history for the Service Graph Connector for Microsoft Defender for IoT (Azure) (On-premises Management Console) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.2 - November 2024
Fixed: Updated with various bug fixes.
#### Version 1.0.4 - February 2024
Certified for Washington DC.
#### Version 1.0.1 - August 2022
Integrate Microsoft Defender for IoT with the ServiceNow Operational Technology Manager application to import devices, connections and sensor appliances.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure-iot.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure-iot.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure-iot.html | Service Graph Connector for Microsoft Defender for IoT (Azure) release notes | Version history for the Service Graph Connector for Microsoft Defender for IoT (Azure) application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure-iot.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure-iot.html"><body id="store-platcap-rn-service-graph-connector-ms-azure-iot"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-ms-azure-iot" aria-labelledby="title_store-platcap-rn-service-graph-connector-ms-azure-iot">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-ms-azure-iot"><span class="ph">Service Graph Connector for Microsoft Defender for IoT (Azure)</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector for Microsoft Defender for IoT (Azure)</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-ms-azure-iot__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d329731e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.4 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">View the class mappings available for the Service Graph Connector using the new Class Mappings menu.</li>
<li class="li">Avoid OT entity update issues by using the new ire_criterion_attribute attribute on the OT Entity [cmdb_ot_entity] table.</li>
<li class="li">Extend capabilities of the Service Graph Connector to import devices actively scanned by Microsoft Defender for IoT.</li>
<li class="li">Ingest actively scanned devices from Microsoft Defender for IoT and assign them to a site in ServiceNow automatically using the Site Map table.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - November 2024</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-ms-azure-iot__latest-store-platcap-rn-service-graph-connector-ms-azure-iot">Fixed: Updated with various bug fixes.</dd>
<dt class="dt dlterm">Version 1.0.2 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Import Microsoft Defender for IoT (Azure) sensors into the Network IDS (NIDS) class and take advantage of NIDS metadata assignment capabilities.</li>
<li class="li">OT devices detected by sensors with validated NIDS records will be imported and assigned the metadata on the NIDS record automatically.</li>
<li class="li">When the Industrial Process Manager is also installed, sites can be assigned to detected OT devices so that you can restrict access to users on a per-site basis.</li>
<li class="li">Support for importing OT-specific attributes, including zone and Purdue Model, to define the different levels of critical infrastructure.</li>
<li class="li">Data from additional sources like ServiceNow Discovery and Microsoft SCCM can be updated in the multisource CMDB.</li>
<li class="li">Sensors located on IT networks (for example, in data centers) can be designated as IT and appropriate configuration item records and relationships can be created.</li>
<li class="li">Certified for Washington DC</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - August 2022</dt>
<dd class="dd">Integrate Microsoft Defender for IoT with the ServiceNow Operational Technology Manager application to import devices, connections and sensor appliances.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Graph Connector for Microsoft Defender for IoT (Azure) release notes
Version history for the Service Graph Connector for Microsoft Defender for IoT (Azure) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.4 - August 2025
* New:
+ View the class mappings available for the Service Graph Connector using the new Class Mappings menu.
+ Avoid OT entity update issues by using the new ire\_criterion\_attribute attribute on the OT Entity [cmdb\_ot\_entity] table.
+ Extend capabilities of the Service Graph Connector to import devices actively scanned by Microsoft Defender for IoT.
+ Ingest actively scanned devices from Microsoft Defender for IoT and assign them to a site in ServiceNow automatically using the Site Map table.
#### Version 2.0.2 - November 2024
Fixed: Updated with various bug fixes.
#### Version 1.0.2 - February 2024
* Import Microsoft Defender for IoT (Azure) sensors into the Network IDS (NIDS) class and take advantage of NIDS metadata assignment capabilities.
* OT devices detected by sensors with validated NIDS records will be imported and assigned the metadata on the NIDS record automatically.
* When the Industrial Process Manager is also installed, sites can be assigned to detected OT devices so that you can restrict access to users on a per-site basis.
* Support for importing OT-specific attributes, including zone and Purdue Model, to define the different levels of critical infrastructure.
* Data from additional sources like ServiceNow Discovery and Microsoft SCCM can be updated in the multisource CMDB.
* Sensors located on IT networks (for example, in data centers) can be designated as IT and appropriate configuration item records and relationships can be created.
* Certified for Washington DC
#### Version 1.0.1 - August 2022
Integrate Microsoft Defender for IoT with the ServiceNow Operational Technology Manager application to import devices, connections and sensor appliances.
| ---
title: Service Graph Connector for Microsoft Defender for IoT (Azure) release notes
description: Version history for the Service Graph Connector for Microsoft Defender
for IoT (Azure) application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Microsoft Defender for IoT (Azure) release notes
Version history for the Service Graph Connector for Microsoft Defender for IoT (Azure) application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.4 - August 2025
* New:
+ View the class mappings available for the Service Graph Connector using the new Class Mappings menu.
+ Avoid OT entity update issues by using the new ire\_criterion\_attribute attribute on the OT Entity [cmdb\_ot\_entity] table.
+ Extend capabilities of the Service Graph Connector to import devices actively scanned by Microsoft Defender for IoT.
+ Ingest actively scanned devices from Microsoft Defender for IoT and assign them to a site in ServiceNow automatically using the Site Map table.
#### Version 2.0.2 - November 2024
Fixed: Updated with various bug fixes.
#### Version 1.0.2 - February 2024
* Import Microsoft Defender for IoT (Azure) sensors into the Network IDS (NIDS) class and take advantage of NIDS metadata assignment capabilities.
* OT devices detected by sensors with validated NIDS records will be imported and assigned the metadata on the NIDS record automatically.
* When the Industrial Process Manager is also installed, sites can be assigned to detected OT devices so that you can restrict access to users on a per-site basis.
* Support for importing OT-specific attributes, including zone and Purdue Model, to define the different levels of critical infrastructure.
* Data from additional sources like ServiceNow Discovery and Microsoft SCCM can be updated in the multisource CMDB.
* Sensors located on IT networks (for example, in data centers) can be designated as IT and appropriate configuration item records and relationships can be created.
* Certified for Washington DC
#### Version 1.0.1 - August 2022
Integrate Microsoft Defender for IoT with the ServiceNow Operational Technology Manager application to import devices, connections and sensor appliances.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure.html | Service Graph Connector for Microsoft Azure release notes | Version history for the Service Graph Connector for Microsoft Azure on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure.html"><body id="store-platcap-rn-service-graph-connector-ms-azure"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-ms-azure" aria-labelledby="title_store-platcap-rn-service-graph-connector-ms-azure">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-ms-azure"><span class="ph">Service Graph Connector for Microsoft Azure</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector for Microsoft Azure</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-ms-azure__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d69517e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.13.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added Kubernetes discovery support for SGC Azure, providing a comprehensive view of cloud resources including cluster, account, and region information for Azure Kubernetes environments.</li>
<li class="li">Introduced a custom page size property for the Network data source.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_ezs_vk5_bgc">
<li class="li">Enhanced the 'Create new connection' and 'Edit connection' flows in Azure SGC Central by adding new Pre-requisite and Properties steps.</li>
<li class="li">Implemented parallel loading for data sources in SG-Azure to improve performance.</li>
<li class="li">Enhanced the SG-Azure run command to automatically clean older testing run commands before execution.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_wvx_vk5_bgc">
<li class="li">Resolved the issue where OS information was not received for deallocated or terminated VMs, so that classification occurs only when the VM is in the 'on' state.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.11.0 - February 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-ms-azure__latest-store-platcap-rn-service-graph-connector-ms-azure">Changed: Implemented parallel loading for the Azure Virtual Machines, Network, and Storage Volumes data sources to reduce end-to-end loading time.</dd>
<dt class="dt dlterm">Version 1.10.0 - November 2024</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_ivv_vw3_h2c">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_hyh_xw3_h2c">
<li class="li">Improved data center ingestion for increased efficiency.</li>
<li class="li">Marks related NIC and storage volume as retired if scale set VM is retired.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_ncf_xw3_h2c">
<li class="li">Improved software pull query for large data sets in Log Analytics workspace.</li>
<li class="li">Correctly maps VDI servers to the Computer [cmdb_ci_computer] class based on the operating system type.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.9.1 - September 2024</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_zpp_tw3_h2c">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_agk_5w3_h2c">
<li class="li">Fixed connection name in the "Confirm connection creation" message (Specific to SGC Central)</li>
<li class="li">Software and Hardware connection names are non-editable (Specific to SGC Central)</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.9.0 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_ahm_pw3_h2c">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_b5x_rw3_h2c">
<li class="li">Added support for software removal.</li>
<li class="li">Stopped pulling disabled subscriptions based on the sn_sg_azure_integ.pull_disabled_subscriptions property value.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_uqs_rw3_h2c">
<li class="li">Mapped tags of the generic resource CIs to the Key Value [cmdb_key_value] table.</li>
<li class="li">Enhanced the delta pull performance by breaking the query into small chunks and improving the fault tolerance in delta pulls.</li>
<li class="li">Optimized API calls for the SG-Azure Scale Sets VMs data source.</li>
<li class="li">Disabled the SG-Azure VM Config Data data source for delta pulls.</li>
<li class="li">Removed the SG-Azure Server Config Data data source.</li>
<li class="li">Marked the SG-Azure Software import to inactive by default.</li>
<li class="li">Fixed HTTP 500 error for the SG-Azure Scale Sets data source. Fixed ClassCastException issue in the SG-Azure Generic Resources data source.</li>
<li class="li">Corrected life-cycle management for virtual machines (VMs) and servers.</li>
<li class="li">Fixed deletion process for Virtual Machine (VM) Scale Sets.</li>
<li class="li">Fixed issues with CIs being created with empty names in the SG-Azure Scale Sets data source.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.3 - May 2024</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_ef1_nw3_h2c">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_khx_nw3_h2c">
<li class="li">Handled HTTP 500 error for Scale Set API</li>
<li class="li">Fixed State and Install Status for scale set VMs</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.7.2 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_ov2_jdb_t1c">
<li class="li">Manage the complete life cycle, including retirement, of Virtual Machine Scale Sets</li>
<li class="li">If a delta pull attempt fails, the Last Run Time value for a data source will no longer update</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_nm5_jdb_t1c">
<li class="li">Improved the performance for delta pulls</li>
<li class="li">Fixed issues with importing deleted Azure Functions</li>
<li class="li">Fixed issues with importing tags for Azure Functions</li>
<li class="li">Added pagination for delta pulls</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.6.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_gkq_vh5_21c">
<li class="li">Populated IP address in VM and server classes.</li>
<li class="li">Added ability to populate the generic cloud resources without CMDB classes in the Cloud Resource [cmdb_ci_cmp_resource] table.</li>
<li class="li">Added discovery for Azure Scale sets and Scale Sets virtual machines.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_x2x_wh5_21c">
<li class="li">Fixed ClassCastException error on data transformation for VmConfig and Generic Resources.</li>
<li class="li">Fixed the problem for Test Load 20 records when subscriptions are more than 1000.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.5.1 - January 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_hkw_z2x_yzb">
<li class="li">Minor UI issue</li>
<li class="li">Plugin ACL/table misconfiguration issue</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.5.0 - November 2023</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_fl2_qvx_dzb">
<li class="li">Added the SG-Azure Functions data source for discovering Azure functions.</li>
<li class="li">Added ability to fetch TCP and running process details.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_jp4_qvx_dzb">
<li class="li">Fixed test connection issue for multiple connections.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.0 - July 2023</dt>
<dd class="dd">
<p class="p">New:</p>
<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_mfq_vfj_1yb">
<li class="li">The "Configure an Azure policy for pulling software data of multiple VMs" topic on the ServiceNow documentation site is available for implementing role or policy in subscriptions to feed all virtual machines (VMs)
data into a single Log Analytics workspace to pull software data</li>
<li class="li">Map SQL Server to the Cloud DataBase [cmdb_ci_cloud_database] table</li>
<li class="li">Import the Bring Your Own License (BYOL) licensing details from Windows and Linux servers</li>
</ul>
<p class="p">Fixed:</p>
<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_nfq_vfj_1yb">
<li class="li">Issues related to support Azure Government cloud regions</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.3.0 - March 2023</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_wpy_dlp_vwb">
<li class="li">New:<ul class="ul">
<li class="li">Added server classifications for Windows and Linux</li>
<li class="li">Populated cloud bardware type table based on the parameter sn_itom_pattern.use a single hardware type for cloud datacenters</li>
<li class="li">Populated data center with cmdb_ci_azure_datacenter table instead of cmdb_ci_logical_datacenter</li>
</ul></li>
<li class="li">Fixed: Optimized cloud hardware pull by using single subscription</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.1 - February 2023</dt>
<dd class="dd">Fixed: Fix the pagination issue for hardware import.</dd>
<dt class="dt dlterm">Version 1.2.0 - December 2022</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_udl_gk5_gwb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-azure__ul_ycr_gk5_gwb">
<li class="li">Pull cloud metadata and do deep discovery</li>
<li class="li">Importing Hardware CIs from Azure</li>
<li class="li">Azure Log Analytics Workspace API to get software information</li>
</ul></li>
</ul>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-azure.html\"><body id=\"store-platcap-rn-service-graph-connector-ms-azure\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-service-graph-connector-ms-azure\" aria-labelledby=\"title_store-platcap-rn-service-graph-connector-ms-azure\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-service-graph-connector-ms-azure\"><span class=\"ph\">Service Graph Connector for Microsoft Azure</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Graph Connector for Microsoft Azure</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-service-graph-connector-ms-azure__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d69517e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.13.0 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added Kubernetes discovery support for SGC Azure, providing a comprehensive view of cloud resources including cluster, account, and region information for Azure Kubernetes environments.</li>\n <li class=\"li\">Introduced a custom page size property for the Network data source.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_ezs_vk5_bgc\">\n <li class=\"li\">Enhanced the 'Create new connection' and 'Edit connection' flows in Azure SGC Central by adding new Pre-requisite and Properties steps.</li>\n <li class=\"li\">Implemented parallel loading for data sources in SG-Azure to improve performance.</li>\n <li class=\"li\">Enhanced the SG-Azure run command to automatically clean older testing run commands before execution.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_wvx_vk5_bgc\">\n <li class=\"li\">Resolved the issue where OS information was not received for deallocated or terminated VMs, so that classification occurs only when the VM is in the 'on' state.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.11.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-service-graph-connector-ms-azure__latest-store-platcap-rn-service-graph-connector-ms-azure\">Changed: Implemented parallel loading for the Azure Virtual Machines, Network, and Storage Volumes data sources to reduce end-to-end loading time.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.10.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_ivv_vw3_h2c\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_hyh_xw3_h2c\">\n <li class=\"li\">Improved data center ingestion for increased efficiency.</li>\n <li class=\"li\">Marks related NIC and storage volume as retired if scale set VM is retired.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_ncf_xw3_h2c\">\n <li class=\"li\">Improved software pull query for large data sets in Log Analytics workspace.</li>\n <li class=\"li\">Correctly maps VDI servers to the Computer [cmdb_ci_computer] class based on the operating system type.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.1 - September 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_zpp_tw3_h2c\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_agk_5w3_h2c\">\n <li class=\"li\">Fixed connection name in the "Confirm connection creation" message (Specific to SGC Central)</li>\n <li class=\"li\">Software and Hardware connection names are non-editable (Specific to SGC Central)</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.9.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_ahm_pw3_h2c\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_b5x_rw3_h2c\">\n <li class=\"li\">Added support for software removal.</li>\n <li class=\"li\">Stopped pulling disabled subscriptions based on the sn_sg_azure_integ.pull_disabled_subscriptions property value.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_uqs_rw3_h2c\">\n <li class=\"li\">Mapped tags of the generic resource CIs to the Key Value [cmdb_key_value] table.</li>\n <li class=\"li\">Enhanced the delta pull performance by breaking the query into small chunks and improving the fault tolerance in delta pulls.</li>\n <li class=\"li\">Optimized API calls for the SG-Azure Scale Sets VMs data source.</li>\n <li class=\"li\">Disabled the SG-Azure VM Config Data data source for delta pulls.</li>\n <li class=\"li\">Removed the SG-Azure Server Config Data data source.</li>\n <li class=\"li\">Marked the SG-Azure Software import to inactive by default.</li>\n <li class=\"li\">Fixed HTTP 500 error for the SG-Azure Scale Sets data source. Fixed ClassCastException issue in the SG-Azure Generic Resources data source.</li>\n <li class=\"li\">Corrected life-cycle management for virtual machines (VMs) and servers.</li>\n <li class=\"li\">Fixed deletion process for Virtual Machine (VM) Scale Sets.</li>\n <li class=\"li\">Fixed issues with CIs being created with empty names in the SG-Azure Scale Sets data source.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.3 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_ef1_nw3_h2c\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_khx_nw3_h2c\">\n <li class=\"li\">Handled HTTP 500 error for Scale Set API</li>\n <li class=\"li\">Fixed State and Install Status for scale set VMs</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.2 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_ov2_jdb_t1c\">\n <li class=\"li\">Manage the complete life cycle, including retirement, of Virtual Machine Scale Sets</li>\n <li class=\"li\">If a delta pull attempt fails, the Last Run Time value for a data source will no longer update</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_nm5_jdb_t1c\">\n <li class=\"li\">Improved the performance for delta pulls</li>\n <li class=\"li\">Fixed issues with importing deleted Azure Functions</li>\n <li class=\"li\">Fixed issues with importing tags for Azure Functions</li>\n <li class=\"li\">Added pagination for delta pulls</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_gkq_vh5_21c\">\n <li class=\"li\">Populated IP address in VM and server classes.</li>\n <li class=\"li\">Added ability to populate the generic cloud resources without CMDB classes in the Cloud Resource [cmdb_ci_cmp_resource] table.</li>\n <li class=\"li\">Added discovery for Azure Scale sets and Scale Sets virtual machines.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_x2x_wh5_21c\">\n <li class=\"li\">Fixed ClassCastException error on data transformation for VmConfig and Generic Resources.</li>\n <li class=\"li\">Fixed the problem for Test Load 20 records when subscriptions are more than 1000.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.1 - January 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_hkw_z2x_yzb\">\n <li class=\"li\">Minor UI issue</li>\n <li class=\"li\">Plugin ACL/table misconfiguration issue</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - November 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_fl2_qvx_dzb\">\n <li class=\"li\">Added the SG-Azure Functions data source for discovering Azure functions.</li>\n <li class=\"li\">Added ability to fetch TCP and running process details.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_jp4_qvx_dzb\">\n <li class=\"li\">Fixed test connection issue for multiple connections.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - July 2023</dt>\n <dd class=\"dd\">\n <p class=\"p\">New:</p>\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_mfq_vfj_1yb\">\n <li class=\"li\">The "Configure an Azure policy for pulling software data of multiple VMs" topic on the ServiceNow documentation site is available for implementing role or policy in subscriptions to feed all virtual machines (VMs)\n data into a single Log Analytics workspace to pull software data</li>\n <li class=\"li\">Map SQL Server to the Cloud DataBase [cmdb_ci_cloud_database] table</li>\n <li class=\"li\">Import the Bring Your Own License (BYOL) licensing details from Windows and Linux servers</li>\n </ul>\n <p class=\"p\">Fixed:</p>\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_nfq_vfj_1yb\">\n <li class=\"li\">Issues related to support Azure Government cloud regions</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - March 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_wpy_dlp_vwb\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added server classifications for Windows and Linux</li>\n <li class=\"li\">Populated cloud bardware type table based on the parameter sn_itom_pattern.use a single hardware type for cloud datacenters</li>\n <li class=\"li\">Populated data center with cmdb_ci_azure_datacenter table instead of cmdb_ci_logical_datacenter</li>\n </ul></li>\n <li class=\"li\">Fixed: Optimized cloud hardware pull by using single subscription</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - February 2023</dt>\n <dd class=\"dd\">Fixed: Fix the pagination issue for hardware import.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - December 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_udl_gk5_gwb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-azure__ul_ycr_gk5_gwb\">\n <li class=\"li\">Pull cloud metadata and do deep discovery</li>\n <li class=\"li\">Importing Hardware CIs from Azure</li>\n <li class=\"li\">Azure Log Analytics Workspace API to get software information</li>\n </ul></li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for Microsoft Azure release notes
Version history for the Service Graph Connector for Microsoft Azure on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.13.0 - August 2025
* New:
+ Added Kubernetes discovery support for SGC Azure, providing a comprehensive view of cloud resources including cluster, account, and region information for Azure Kubernetes environments.
+ Introduced a custom page size property for the Network data source.
* Changed:
+ Enhanced the 'Create new connection' and 'Edit connection' flows in Azure SGC Central by adding new Pre-requisite and Properties steps.
+ Implemented parallel loading for data sources in SG-Azure to improve performance.
+ Enhanced the SG-Azure run command to automatically clean older testing run commands before execution.
* Fixed:
+ Resolved the issue where OS information was not received for deallocated or terminated VMs, so that classification occurs only when the VM is in the 'on' state.
#### Version 1.11.0 - February 2025
Changed: Implemented parallel loading for the Azure Virtual Machines, Network, and Storage Volumes data sources to reduce end-to-end loading time.
#### Version 1.10.0 - November 2024
* New:
+ Improved data center ingestion for increased efficiency.
+ Marks related NIC and storage volume as retired if scale set VM is retired.
* Fixed:
+ Improved software pull query for large data sets in Log Analytics workspace.
+ Correctly maps VDI servers to the Computer [cmdb\_ci\_computer] class based on the operating system type.
#### Version 1.9.1 - September 2024
* Fixed:
+ Fixed connection name in the "Confirm connection creation" message (Specific to SGC Central)
+ Software and Hardware connection names are non-editable (Specific to SGC Central)
#### Version 1.9.0 - August 2024
* New:
+ Added support for software removal.
+ Stopped pulling disabled subscriptions based on the sn\_sg\_azure\_integ.pull\_disabled\_subscriptions property value.
* Fixed:
+ Mapped tags of the generic resource CIs to the Key Value [cmdb\_key\_value] table.
+ Enhanced the delta pull performance by breaking the query into small chunks and improving the fault tolerance in delta pulls.
+ Optimized API calls for the SG-Azure Scale Sets VMs data source.
+ Disabled the SG-Azure VM Config Data data source for delta pulls.
+ Removed the SG-Azure Server Config Data data source.
+ Marked the SG-Azure Software import to inactive by default.
+ Fixed HTTP 500 error for the SG-Azure Scale Sets data source. Fixed ClassCastException issue in the SG-Azure Generic Resources data source.
+ Corrected life-cycle management for virtual machines (VMs) and servers.
+ Fixed deletion process for Virtual Machine (VM) Scale Sets.
+ Fixed issues with CIs being created with empty names in the SG-Azure Scale Sets data source.
#### Version 1.7.3 - May 2024
* Fixed:
+ Handled HTTP 500 error for Scale Set API
+ Fixed State and Install Status for scale set VMs
#### Version 1.7.2 - March 2024
* New:
+ Manage the complete life cycle, including retirement, of Virtual Machine Scale Sets
+ If a delta pull attempt fails, the Last Run Time value for a data source will no longer update
* Fixed:
+ Improved the performance for delta pulls
+ Fixed issues with importing deleted Azure Functions
+ Fixed issues with importing tags for Azure Functions
+ Added pagination for delta pulls
#### Version 1.6.0 - February 2024
* New:
+ Populated IP address in VM and server classes.
+ Added ability to populate the generic cloud resources without CMDB classes in the Cloud Resource [cmdb\_ci\_cmp\_resource] table.
+ Added discovery for Azure Scale sets and Scale Sets virtual machines.
* Fixed:
+ Fixed ClassCastException error on data transformation for VmConfig and Generic Resources.
+ Fixed the problem for Test Load 20 records when subscriptions are more than 1000.
#### Version 1.5.1 - January 2024
* Fixed:
+ Minor UI issue
+ Plugin ACL/table misconfiguration issue
#### Version 1.5.0 - November 2023
* New:
+ Added the SG-Azure Functions data source for discovering Azure functions.
+ Added ability to fetch TCP and running process details.
* Fixed:
+ Fixed test connection issue for multiple connections.
#### Version 1.4.0 - July 2023
New:
* The "Configure an Azure policy for pulling software data of multiple VMs" topic on the ServiceNow documentation site is available for implementing role or policy in subscriptions to feed all virtual machines (VMs)
data into a single Log Analytics workspace to pull software data
* Map SQL Server to the Cloud DataBase [cmdb\_ci\_cloud\_database] table
* Import the Bring Your Own License (BYOL) licensing details from Windows and Linux servers
Fixed:
* Issues related to support Azure Government cloud regions
#### Version 1.3.0 - March 2023
* New:
+ Added server classifications for Windows and Linux
+ Populated cloud bardware type table based on the parameter sn\_itom\_pattern.use a single hardware type for cloud datacenters
+ Populated data center with cmdb\_ci\_azure\_datacenter table instead of cmdb\_ci\_logical\_datacenter
* Fixed: Optimized cloud hardware pull by using single subscription
#### Version 1.2.1 - February 2023
Fixed: Fix the pagination issue for hardware import.
#### Version 1.2.0 - December 2022
* New:
+ Pull cloud metadata and do deep discovery
+ Importing Hardware CIs from Azure
+ Azure Log Analytics Workspace API to get software information
| ---
title: Service Graph Connector for Microsoft Azure release notes
description: Version history for the Service Graph Connector for Microsoft Azure on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Microsoft Azure release notes
Version history for the Service Graph Connector for Microsoft Azure on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.13.0 - August 2025
* New:
+ Added Kubernetes discovery support for SGC Azure, providing a comprehensive view of cloud resources including cluster, account, and region information for Azure Kubernetes environments.
+ Introduced a custom page size property for the Network data source.
* Changed:
+ Enhanced the 'Create new connection' and 'Edit connection' flows in Azure SGC Central by adding new Pre-requisite and Properties steps.
+ Implemented parallel loading for data sources in SG-Azure to improve performance.
+ Enhanced the SG-Azure run command to automatically clean older testing run commands before execution.
* Fixed:
+ Resolved the issue where OS information was not received for deallocated or terminated VMs, so that classification occurs only when the VM is in the 'on' state.
#### Version 1.11.0 - February 2025
Changed: Implemented parallel loading for the Azure Virtual Machines, Network, and Storage Volumes data sources to reduce end-to-end loading time.
#### Version 1.10.0 - November 2024
* New:
+ Improved data center ingestion for increased efficiency.
+ Marks related NIC and storage volume as retired if scale set VM is retired.
* Fixed:
+ Improved software pull query for large data sets in Log Analytics workspace.
+ Correctly maps VDI servers to the Computer [cmdb\_ci\_computer] class based on the operating system type.
#### Version 1.9.1 - September 2024
* Fixed:
+ Fixed connection name in the "Confirm connection creation" message (Specific to SGC Central)
+ Software and Hardware connection names are non-editable (Specific to SGC Central)
#### Version 1.9.0 - August 2024
* New:
+ Added support for software removal.
+ Stopped pulling disabled subscriptions based on the sn\_sg\_azure\_integ.pull\_disabled\_subscriptions property value.
* Fixed:
+ Mapped tags of the generic resource CIs to the Key Value [cmdb\_key\_value] table.
+ Enhanced the delta pull performance by breaking the query into small chunks and improving the fault tolerance in delta pulls.
+ Optimized API calls for the SG-Azure Scale Sets VMs data source.
+ Disabled the SG-Azure VM Config Data data source for delta pulls.
+ Removed the SG-Azure Server Config Data data source.
+ Marked the SG-Azure Software import to inactive by default.
+ Fixed HTTP 500 error for the SG-Azure Scale Sets data source. Fixed ClassCastException issue in the SG-Azure Generic Resources data source.
+ Corrected life-cycle management for virtual machines (VMs) and servers.
+ Fixed deletion process for Virtual Machine (VM) Scale Sets.
+ Fixed issues with CIs being created with empty names in the SG-Azure Scale Sets data source.
#### Version 1.7.3 - May 2024
* Fixed:
+ Handled HTTP 500 error for Scale Set API
+ Fixed State and Install Status for scale set VMs
#### Version 1.7.2 - March 2024
* New:
+ Manage the complete life cycle, including retirement, of Virtual Machine Scale Sets
+ If a delta pull attempt fails, the Last Run Time value for a data source will no longer update
* Fixed:
+ Improved the performance for delta pulls
+ Fixed issues with importing deleted Azure Functions
+ Fixed issues with importing tags for Azure Functions
+ Added pagination for delta pulls
#### Version 1.6.0 - February 2024
* New:
+ Populated IP address in VM and server classes.
+ Added ability to populate the generic cloud resources without CMDB classes in the Cloud Resource [cmdb\_ci\_cmp\_resource] table.
+ Added discovery for Azure Scale sets and Scale Sets virtual machines.
* Fixed:
+ Fixed ClassCastException error on data transformation for VmConfig and Generic Resources.
+ Fixed the problem for Test Load 20 records when subscriptions are more than 1000.
#### Version 1.5.1 - January 2024
* Fixed:
+ Minor UI issue
+ Plugin ACL/table misconfiguration issue
#### Version 1.5.0 - November 2023
* New:
+ Added the SG-Azure Functions data source for discovering Azure functions.
+ Added ability to fetch TCP and running process details.
* Fixed:
+ Fixed test connection issue for multiple connections.
#### Version 1.4.0 - July 2023
New:
* The "Configure an Azure policy for pulling software data of multiple VMs" topic on the ServiceNow documentation site is available for implementing role or policy in subscriptions to feed all virtual machines (VMs)
data into a single Log Analytics workspace to pull software data
* Map SQL Server to the Cloud DataBase [cmdb\_ci\_cloud\_database] table
* Import the Bring Your Own License (BYOL) licensing details from Windows and Linux servers
Fixed:
* Issues related to support Azure Government cloud regions
#### Version 1.3.0 - March 2023
* New:
+ Added server classifications for Windows and Linux
+ Populated cloud bardware type table based on the parameter sn\_itom\_pattern.use a single hardware type for cloud datacenters
+ Populated data center with cmdb\_ci\_azure\_datacenter table instead of cmdb\_ci\_logical\_datacenter
* Fixed: Optimized cloud hardware pull by using single subscription
#### Version 1.2.1 - February 2023
Fixed: Fix the pagination issue for hardware import.
#### Version 1.2.0 - December 2022
* New:
+ Pull cloud metadata and do deep discovery
+ Importing Hardware CIs from Azure
+ Azure Log Analytics Workspace API to get software information
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-defender-endpoint.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-defender-endpoint.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-defender-endpoint.html | Service Graph Connector for Microsoft Defender Endpoint release notes | Version history for the Service Graph Connector for Microsoft Defender Endpoint application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-defender-endpoint.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-defender-endpoint.html"><body id="store-platcap-rn-service-graph-connector-ms-defender-endpoint"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-ms-defender-endpoint" aria-labelledby="title_store-platcap-rn-service-graph-connector-ms-defender-endpoint">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-ms-defender-endpoint"><span class="ph">Service Graph Connector for Microsoft Defender Endpoint</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector for Microsoft Defender Endpoint</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-ms-defender-endpoint__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d497813e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.2.0 - May 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-ms-defender-endpoint__latest-store-platcap-rn-service-graph-connector-ms-defender-endpoint">Fixed: Mapped the devices to the computer class, and implemented Windows server classification.</dd>
<dt class="dt dlterm">Version 1.1.0 - March 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Changed the install_status of devices to handle Life Cycle Management.</li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-defender-endpoint__ul_jck_yhq_42c">
<li class="li">Mapped the onboarded status to the onBoardingStatus field in the extension table.</li>
<li class="li">Changed the first_seen and last_reported fields from string to date/time.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.0 - February 2024</dt>
<dd class="dd"><p class="p">Microsoft Defender helps enterprise networks prevent, detect, investigate, and respond to advanced threats. Service Graph Connector for Microsoft Defender Endpoint imports device details from Azure on which Microsoft Defender agents are
deployed into the ServiceNow CMDB quickly, seamlessly, and securely. This integration is part of ServiceNow-developed Service Graph Connectors. The Plug-and-play Service Graph Connectors simplify setup and facilitate quick
integration.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Graph Connector for Microsoft Defender Endpoint release notes
Version history for the Service Graph Connector for Microsoft Defender Endpoint application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - May 2025
Fixed: Mapped the devices to the computer class, and implemented Windows server classification.
#### Version 1.1.0 - March 2025
* New: Changed the install\_status of devices to handle Life Cycle Management.
* Fixed:
+ Mapped the onboarded status to the onBoardingStatus field in the extension table.
+ Changed the first\_seen and last\_reported fields from string to date/time.
#### Version 1.0.0 - February 2024
Microsoft Defender helps enterprise networks prevent, detect, investigate, and respond to advanced threats. Service Graph Connector for Microsoft Defender Endpoint imports device details from Azure on which Microsoft Defender agents are
deployed into the ServiceNow CMDB quickly, seamlessly, and securely. This integration is part of ServiceNow-developed Service Graph Connectors. The Plug-and-play Service Graph Connectors simplify setup and facilitate quick
integration.
| ---
title: Service Graph Connector for Microsoft Defender Endpoint release notes
description: Version history for the Service Graph Connector for Microsoft Defender
Endpoint application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Microsoft Defender Endpoint release notes
Version history for the Service Graph Connector for Microsoft Defender Endpoint application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.2.0 - May 2025
Fixed: Mapped the devices to the computer class, and implemented Windows server classification.
#### Version 1.1.0 - March 2025
* New: Changed the install\_status of devices to handle Life Cycle Management.
* Fixed:
+ Mapped the onboarded status to the onBoardingStatus field in the extension table.
+ Changed the first\_seen and last\_reported fields from string to date/time.
#### Version 1.0.0 - February 2024
Microsoft Defender helps enterprise networks prevent, detect, investigate, and respond to advanced threats. Service Graph Connector for Microsoft Defender Endpoint imports device details from Azure on which Microsoft Defender agents are
deployed into the ServiceNow CMDB quickly, seamlessly, and securely. This integration is part of ServiceNow-developed Service Graph Connectors. The Plug-and-play Service Graph Connectors simplify setup and facilitate quick
integration.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-intune.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-intune.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-intune.html | Service Graph Connector for Microsoft Intune release notes | Version history for the ServiceNow AI Platform capabilities Service Graph Connector for Microsoft Intune on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-intune.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-intune.html"><body id="store-platcap-rn-service-graph-connector-ms-intune"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-ms-intune" aria-labelledby="title_store-platcap-rn-service-graph-connector-ms-intune">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-ms-intune">Service Graph Connector for Microsoft Intune release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow AI Platform</span> capabilities Service Graph Connector for Microsoft Intune on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-ms-intune__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d304282e59" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.3.1 - March 2024</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-ms-intune__latest-service-graph-connector-ms-intune">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-intune__ul_pv2_3db_t1c">
<li class="li">SG - Intune Computer data source was not updating the discovery source in the Network Adapter [cmdb_ci_network_adapter] table</li>
<li class="li">SG-Intune Software data source was updating the most recent discovery of computers to the scheduled import time</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.3.0 - September 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-intune__ul_bcc_pm1_qyb">
<li class="li">Upgraded Microsoft Intune APIs to v1.0</li>
<li class="li">Added the support for government Intune APIs</li>
<li class="li">Supported the new connection framework</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-intune__ul_zrv_pm1_qyb">
<li class="li">Fixed the software removal logic when the connection failed</li>
<li class="li">Fixed the empty Data loader issue for multi-instance connection</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.2.1 - March 2023</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-service-graph-connector-ms-intune__ul_vfv_ykp_vwb">
<li class="li">New:<ul class="ul">
<li class="li">Updated Intune by bringing attributes for devices - lastSyncDateTime, azureADRegistered, managedDeviceOwnerType, isSupervised, userPrincipalName,isEncrypted,managementAgent</li>
<li class="li">Mapped IP address with wiredIPv4Addresses device attribute</li>
<li class="li">For any discovered software applications that were deleted later in the Microsoft Intune application, the Service Graph connector automatically deletes the corresponding records in CMDB</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.2 - April 2022</dt>
<dd class="dd">Fixed: Data source load issue affecting Quebec family release.</dd>
<dt class="dt dlterm">Version 2.1.1 - February 2022</dt>
<dd class="dd">New: Multi-instance support.</dd>
<dt class="dt dlterm">Version 2.0.0 - April 2021</dt>
<dd class="dd">New: Introduced the use of Intune batch API to improve performance of data imports.</dd>
<dt class="dt dlterm">Version 1.1.1 - November 2020</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-ms-intune__ul_jzb_qlv_pnb">
<li class="li">Support for MID Server in Guided Setup</li>
<li class="li">Contextual help for Guided Setup</li>
</ul></li>
<li class="li">A number of fixes.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-intune.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-ms-intune.html\"><body id=\"store-platcap-rn-service-graph-connector-ms-intune\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-service-graph-connector-ms-intune\" aria-labelledby=\"title_store-platcap-rn-service-graph-connector-ms-intune\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-service-graph-connector-ms-intune\">Service Graph Connector for Microsoft Intune release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow AI Platform</span> capabilities Service Graph Connector for Microsoft Intune on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-service-graph-connector-ms-intune__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d304282e59\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n <dt class=\"dt dlterm\">Version 2.3.1 - March 2024</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-service-graph-connector-ms-intune__latest-service-graph-connector-ms-intune\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-intune__ul_pv2_3db_t1c\">\n <li class=\"li\">SG - Intune Computer data source was not updating the discovery source in the Network Adapter [cmdb_ci_network_adapter] table</li>\n <li class=\"li\">SG-Intune Software data source was updating the most recent discovery of computers to the scheduled import time</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - September 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-intune__ul_bcc_pm1_qyb\">\n <li class=\"li\">Upgraded Microsoft Intune APIs to v1.0</li>\n <li class=\"li\">Added the support for government Intune APIs</li>\n <li class=\"li\">Supported the new connection framework</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-intune__ul_zrv_pm1_qyb\">\n <li class=\"li\">Fixed the software removal logic when the connection failed</li>\n <li class=\"li\">Fixed the empty Data loader issue for multi-instance connection</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.2.1 - March 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-intune__ul_vfv_ykp_vwb\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Updated Intune by bringing attributes for devices - lastSyncDateTime, azureADRegistered, managedDeviceOwnerType, isSupervised, userPrincipalName,isEncrypted,managementAgent</li>\n <li class=\"li\">Mapped IP address with wiredIPv4Addresses device attribute</li>\n <li class=\"li\">For any discovered software applications that were deleted later in the Microsoft Intune application, the Service Graph connector automatically deletes the corresponding records in CMDB</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.2 - April 2022</dt>\n <dd class=\"dd\">Fixed: Data source load issue affecting Quebec family release.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.1 - February 2022</dt>\n <dd class=\"dd\">New: Multi-instance support.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - April 2021</dt>\n <dd class=\"dd\">New: Introduced the use of Intune batch API to improve performance of data imports.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - November 2020</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-ms-intune__ul_jzb_qlv_pnb\">\n <li class=\"li\">Support for MID Server in Guided Setup</li>\n <li class=\"li\">Contextual help for Guided Setup</li>\n </ul></li>\n <li class=\"li\">A number of fixes.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for Microsoft Intune release notes
Version history for the ServiceNow AI Platform capabilities Service Graph Connector for Microsoft Intune on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.3.1 - March 2024
* Fixed:
+ SG - Intune Computer data source was not updating the discovery source in the Network Adapter [cmdb\_ci\_network\_adapter] table
+ SG-Intune Software data source was updating the most recent discovery of computers to the scheduled import time
#### Version 2.3.0 - September 2023
* New:
+ Upgraded Microsoft Intune APIs to v1.0
+ Added the support for government Intune APIs
+ Supported the new connection framework
* Fixed:
+ Fixed the software removal logic when the connection failed
+ Fixed the empty Data loader issue for multi-instance connection
#### Version 2.2.1 - March 2023
* New:
+ Updated Intune by bringing attributes for devices - lastSyncDateTime, azureADRegistered, managedDeviceOwnerType, isSupervised, userPrincipalName,isEncrypted,managementAgent
+ Mapped IP address with wiredIPv4Addresses device attribute
+ For any discovered software applications that were deleted later in the Microsoft Intune application, the Service Graph connector automatically deletes the corresponding records in CMDB
#### Version 2.1.2 - April 2022
Fixed: Data source load issue affecting Quebec family release.
#### Version 2.1.1 - February 2022
New: Multi-instance support.
#### Version 2.0.0 - April 2021
New: Introduced the use of Intune batch API to improve performance of data imports.
#### Version 1.1.1 - November 2020
* New:
+ Support for MID Server in Guided Setup
+ Contextual help for Guided Setup
* A number of fixes.
| ---
title: Service Graph Connector for Microsoft Intune release notes
description: Version history for the ServiceNow AI Platform capabilities Service Graph
Connector for Microsoft Intune on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Microsoft Intune release notes
Version history for the ServiceNow AI Platform capabilities Service Graph Connector for Microsoft Intune on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.3.1 - March 2024
* Fixed:
+ SG - Intune Computer data source was not updating the discovery source in the Network Adapter [cmdb\_ci\_network\_adapter] table
+ SG-Intune Software data source was updating the most recent discovery of computers to the scheduled import time
#### Version 2.3.0 - September 2023
* New:
+ Upgraded Microsoft Intune APIs to v1.0
+ Added the support for government Intune APIs
+ Supported the new connection framework
* Fixed:
+ Fixed the software removal logic when the connection failed
+ Fixed the empty Data loader issue for multi-instance connection
#### Version 2.2.1 - March 2023
* New:
+ Updated Intune by bringing attributes for devices - lastSyncDateTime, azureADRegistered, managedDeviceOwnerType, isSupervised, userPrincipalName,isEncrypted,managementAgent
+ Mapped IP address with wiredIPv4Addresses device attribute
+ For any discovered software applications that were deleted later in the Microsoft Intune application, the Service Graph connector automatically deletes the corresponding records in CMDB
#### Version 2.1.2 - April 2022
Fixed: Data source load issue affecting Quebec family release.
#### Version 2.1.1 - February 2022
New: Multi-instance support.
#### Version 2.0.0 - April 2021
New: Introduced the use of Intune batch API to improve performance of data imports.
#### Version 1.1.1 - November 2020
* New:
+ Support for MID Server in Guided Setup
+ Contextual help for Guided Setup
* A number of fixes.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-nokia-altiplano.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-nokia-altiplano.html | 2025-08-21 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-nokia-altiplano.html | Service Graph Connector for NOKIA Altiplano release notes | Version history for the Service Graph Connector for NOKIA Altiplano application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-nokia-altiplano.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-nokia-altiplano.html"><body id="store-platcap-rn-service-graph-connector-nokia-altiplano"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-nokia-altiplano" aria-labelledby="title_store-platcap-rn-service-graph-connector-nokia-altiplano">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-nokia-altiplano"><span class="ph">Service Graph Connector</span> for NOKIA Altiplano release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector</span> for NOKIA Altiplano application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-nokia-altiplano__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d82235e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.1.2 - August 2025</dt>
<dd class="dd">
<ol class="ol">
<li class="li">New:<ol class="ol" type="a" id="store-platcap-rn-service-graph-connector-nokia-altiplano__ol_hww_1zc_1gc">
<li class="li">Support Discovery of Logical entities- Logical Interfaces, Logical Connections</li>
<li class="li">Support Filtering conditions to enable discovery using IP Address/range and/or OLT Name.</li>
</ol></li>
<li class="li">Changed<ol class="ol" type="a" id="store-platcap-rn-service-graph-connector-nokia-altiplano__ol_hln_bzc_1gc">
<li class="li">System property to allow discovery of only OLT or both OLT and ONU.</li>
<li class="li">Using the common ETL framework for discovery rather than the custom ETL for Altiplano.</li>
<li class="li">Updated the logic to handle multi instance support.</li>
</ol></li>
</ol>
</dd>
<dt class="dt dlterm">Version 1.0.1 - February 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-nokia-altiplano__latest-store-platcap-rn-service-graph-connector-nokia-altiplano">Service Graph Connector for Nokia Altiplano provides Integration with Nokia Altiplano via SGC to fetch Physical Network data. It allows a mechanism via
Physical Inventory Information of the the Access Network, including OLT, ONU and their underlying hierarchy of physical elements (Slots, Cards, Sub-Slot and Physical Ports) to be discovered and stored in CMDB.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Graph Connector for NOKIA Altiplano release notes
Version history for the Service Graph Connector for NOKIA Altiplano application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.2 - August 2025
1. New:
1. Support Discovery of Logical entities- Logical Interfaces, Logical Connections
2. Support Filtering conditions to enable discovery using IP Address/range and/or OLT Name.
2. Changed
1. System property to allow discovery of only OLT or both OLT and ONU.
2. Using the common ETL framework for discovery rather than the custom ETL for Altiplano.
3. Updated the logic to handle multi instance support.
#### Version 1.0.1 - February 2025
Service Graph Connector for Nokia Altiplano provides Integration with Nokia Altiplano via SGC to fetch Physical Network data. It allows a mechanism via
Physical Inventory Information of the the Access Network, including OLT, ONU and their underlying hierarchy of physical elements (Slots, Cards, Sub-Slot and Physical Ports) to be discovered and stored in CMDB.
| ---
title: Service Graph Connector for NOKIA Altiplano release notes
description: Version history for the Service Graph Connector for NOKIA Altiplano application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for NOKIA Altiplano release notes
Version history for the Service Graph Connector for NOKIA Altiplano application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.1.2 - August 2025
1. New:
1. Support Discovery of Logical entities- Logical Interfaces, Logical Connections
2. Support Filtering conditions to enable discovery using IP Address/range and/or OLT Name.
2. Changed
1. System property to allow discovery of only OLT or both OLT and ONU.
2. Using the common ETL framework for discovery rather than the custom ETL for Altiplano.
3. Updated the logic to handle multi instance support.
#### Version 1.0.1 - February 2025
Service Graph Connector for Nokia Altiplano provides Integration with Nokia Altiplano via SGC to fetch Physical Network data. It allows a mechanism via
Physical Inventory Information of the the Access Network, including OLT, ONU and their underlying hierarchy of physical elements (Slots, Cards, Sub-Slot and Physical Ports) to be discovered and stored in CMDB.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-obs-new-relic.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-obs-new-relic.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-obs-new-relic.html | Service Graph Connector for Observability - New Relic release notes | Version history for the Service Graph Connector for Observability - New Relic application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-obs-new-relic.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-obs-new-relic.html"><body id="store-platcap-rn-service-graph-connector-obs-new-relic"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-obs-new-relic" aria-labelledby="title_store-platcap-rn-service-graph-connector-obs-new-relic">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-obs-new-relic">Service Graph Connector for Observability - New Relic release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Service Graph Connector for Observability - New Relic application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-obs-new-relic__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d579035e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Onboarded the connector to SGC Central.</li>
<li class="li">Fixed: Resolved issues with the ingestion of alerts and events from New Relic.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.1 - March 2023</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-obs-new-relic__latest-store-platcap-rn-service-graph-connector-obs-new-relic"><ul class="ul">
<li class="li">The Service Graph Connector for Observability - New Relic imports the following type of data from New Relic to ServiceNow CMDB:<ul class="ul" id="store-platcap-rn-service-graph-connector-obs-new-relic__ul_dhl_ckj_mxb">
<li class="li">Hosts</li>
<li class="li">Disk</li>
<li class="li">Network Adapter</li>
<li class="li">Applications</li>
<li class="li">Event/Alerts</li>
</ul></li>
<li class="li">It adds the ability to configure the ingestion of events through Event Management and automatically correlates events to the discovered CIs.</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Graph Connector for Observability - New Relic release notes
Version history for the Service Graph Connector for Observability - New Relic application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
* New: Onboarded the connector to SGC Central.
* Fixed: Resolved issues with the ingestion of alerts and events from New Relic.
#### Version 1.2.1 - March 2023
* The Service Graph Connector for Observability - New Relic imports the following type of data from New Relic to ServiceNow CMDB:
+ Hosts
+ Disk
+ Network Adapter
+ Applications
+ Event/Alerts
* It adds the ability to configure the ingestion of events through Event Management and automatically correlates events to the discovered CIs.
| ---
title: Service Graph Connector for Observability - New Relic release notes
description: Version history for the Service Graph Connector for Observability - New
Relic application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Observability - New Relic release notes
Version history for the Service Graph Connector for Observability - New Relic application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - August 2025
* New: Onboarded the connector to SGC Central.
* Fixed: Resolved issues with the ingestion of alerts and events from New Relic.
#### Version 1.2.1 - March 2023
* The Service Graph Connector for Observability - New Relic imports the following type of data from New Relic to ServiceNow CMDB:
+ Hosts
+ Disk
+ Network Adapter
+ Applications
+ Event/Alerts
* It adds the ability to configure the ingestion of events through Event Management and automatically correlates events to the discovered CIs.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-opentelemetry.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-opentelemetry.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-opentelemetry.html | Service Graph Connector for OpenTelemetry release notes | Version history for the Service Graph Connector for OpenTelemetry application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-opentelemetry.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-opentelemetry.html"><body id="store-platcap-rn-service-graph-connector-opentelemetry"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-opentelemetry" aria-labelledby="title_store-platcap-rn-service-graph-connector-opentelemetry">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-opentelemetry">Service Graph Connector for <span class="ph">OpenTelemetry</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Service Graph Connector for <span class="ph">OpenTelemetry</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-opentelemetry__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d545460e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.4.1 - May 2024</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-opentelemetry__latest-store-platcap-rn-service-graph-connector-opentelemetry">New: Added the ability to perform delta loads in between full loads. A step has been added to the guided setup to enable scheduling incremental imports. It is
suggested to schedule incremental or delta loads to run no more frequently than once every 15 minutes.</dd>
<dt class="dt dlterm">Version 1.3.0 - December 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Added mapping of a Kubernetes cluster UID from OpenTelemetry to the corresponding CMDB attribute in the Kubernetes Cluster [cmdb_ci_kubernetes_cluster] table.</li>
<li class="li">Changed:<ul class="ul">
<li class="li">Updated references of "Lightstep" to "CloudObs" in various places.</li>
<li class="li">Updated link on alert rule to read as "Cloud Observability" instead of "OpenTelemetry."</li>
<li class="li">Updated the guided setup to include the Cloud Observability setup instructions in the ServiceNow Cloud Observability setup [KB1527588] article in the Now Support Knowledge Base.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - July 2023</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-service-graph-connector-opentelemetry__ul_zky_t55_xxb">
<li class="li">The Service Graph Connector for OpenTelemetry is a solution developed by ServiceNow to provide visibility into cloud-native applications and Kubernetes environments. It leverages OpenTelemetry data and the ServiceNow Cloud
Observability platform (formerly Lightstep) to map service dependencies across platforms and discover Kubernetes infrastructure</li>
<li class="li">By analyzing both metrics and traces, the Service Graph Connector for OpenTelemetry can infer your service topology accurately, automatically, and in near real-time. SRE and Operations teams can better predict the impact
of planned changes or reduce MTTR when incidents occur</li>
<li class="li">Leveraging OpenTelemetry data, this Service Graph Connector does not require a proprietary agent other than the OpenTelemetry collector itself (open source). This solution adheres to the Common Service Data Model, ensuring
that your CMDB data is populated for optimal use in your ServiceNow workflows.</li>
<li class="li">This integration imports the following type of data from OpenTelemetry to ServiceNow CMDB, via ServiceNow Cloud Observability backend:<ul class="ul" id="store-platcap-rn-service-graph-connector-opentelemetry__ul_lmg_v55_xxb">
<li class="li">Application Services</li>
<li class="li">Service Relationships</li>
<li class="li">Kubernetes objects (cluster, name space,workload,node, pods, containers, container images) and services</li>
</ul></li>
<li class="li">This Service Graph Connector also supports the ability to configure the ingestion of ServiceNow Cloud Observability Alerts through Event Management and automatically correlate them to the discovered CIs</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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A step has been added to the guided setup to enable scheduling incremental imports. It is\n suggested to schedule incremental or delta loads to run no more frequently than once every 15 minutes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - December 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Added mapping of a Kubernetes cluster UID from OpenTelemetry to the corresponding CMDB attribute in the Kubernetes Cluster [cmdb_ci_kubernetes_cluster] table.</li>\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Updated references of "Lightstep" to "CloudObs" in various places.</li>\n <li class=\"li\">Updated link on alert rule to read as "Cloud Observability" instead of "OpenTelemetry."</li>\n <li class=\"li\">Updated the guided setup to include the Cloud Observability setup instructions in the ServiceNow Cloud Observability setup [KB1527588] article in the Now Support Knowledge Base.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - July 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-opentelemetry__ul_zky_t55_xxb\">\n <li class=\"li\">The Service Graph Connector for OpenTelemetry is a solution developed by ServiceNow to provide visibility into cloud-native applications and Kubernetes environments. It leverages OpenTelemetry data and the ServiceNow Cloud\n Observability platform (formerly Lightstep) to map service dependencies across platforms and discover Kubernetes infrastructure</li>\n <li class=\"li\">By analyzing both metrics and traces, the Service Graph Connector for OpenTelemetry can infer your service topology accurately, automatically, and in near real-time. SRE and Operations teams can better predict the impact\n of planned changes or reduce MTTR when incidents occur</li>\n <li class=\"li\">Leveraging OpenTelemetry data, this Service Graph Connector does not require a proprietary agent other than the OpenTelemetry collector itself (open source). This solution adheres to the Common Service Data Model, ensuring\n that your CMDB data is populated for optimal use in your ServiceNow workflows.</li>\n <li class=\"li\">This integration imports the following type of data from OpenTelemetry to ServiceNow CMDB, via ServiceNow Cloud Observability backend:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-opentelemetry__ul_lmg_v55_xxb\">\n <li class=\"li\">Application Services</li>\n <li class=\"li\">Service Relationships</li>\n <li class=\"li\">Kubernetes objects (cluster, name space,workload,node, pods, containers, container images) and services</li>\n </ul></li>\n <li class=\"li\">This Service Graph Connector also supports the ability to configure the ingestion of ServiceNow Cloud Observability Alerts through Event Management and automatically correlate them to the discovered CIs</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for OpenTelemetry release notes
Version history for the Service Graph Connector for OpenTelemetry application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.1 - May 2024
New: Added the ability to perform delta loads in between full loads. A step has been added to the guided setup to enable scheduling incremental imports. It is
suggested to schedule incremental or delta loads to run no more frequently than once every 15 minutes.
#### Version 1.3.0 - December 2023
* New: Added mapping of a Kubernetes cluster UID from OpenTelemetry to the corresponding CMDB attribute in the Kubernetes Cluster [cmdb\_ci\_kubernetes\_cluster] table.
* Changed:
+ Updated references of "Lightstep" to "CloudObs" in various places.
+ Updated link on alert rule to read as "Cloud Observability" instead of "OpenTelemetry."
+ Updated the guided setup to include the Cloud Observability setup instructions in the ServiceNow Cloud Observability setup [KB1527588] article in the Now Support Knowledge Base.
#### Version 1.2.0 - July 2023
* The Service Graph Connector for OpenTelemetry is a solution developed by ServiceNow to provide visibility into cloud-native applications and Kubernetes environments. It leverages OpenTelemetry data and the ServiceNow Cloud
Observability platform (formerly Lightstep) to map service dependencies across platforms and discover Kubernetes infrastructure
* By analyzing both metrics and traces, the Service Graph Connector for OpenTelemetry can infer your service topology accurately, automatically, and in near real-time. SRE and Operations teams can better predict the impact
of planned changes or reduce MTTR when incidents occur
* Leveraging OpenTelemetry data, this Service Graph Connector does not require a proprietary agent other than the OpenTelemetry collector itself (open source). This solution adheres to the Common Service Data Model, ensuring
that your CMDB data is populated for optimal use in your ServiceNow workflows.
* This integration imports the following type of data from OpenTelemetry to ServiceNow CMDB, via ServiceNow Cloud Observability backend:
+ Application Services
+ Service Relationships
+ Kubernetes objects (cluster, name space,workload,node, pods, containers, container images) and services
* This Service Graph Connector also supports the ability to configure the ingestion of ServiceNow Cloud Observability Alerts through Event Management and automatically correlate them to the discovered CIs
| ---
title: Service Graph Connector for OpenTelemetry release notes
description: Version history for the Service Graph Connector for OpenTelemetry application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for OpenTelemetry release notes
Version history for the Service Graph Connector for OpenTelemetry application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.4.1 - May 2024
New: Added the ability to perform delta loads in between full loads. A step has been added to the guided setup to enable scheduling incremental imports. It is
suggested to schedule incremental or delta loads to run no more frequently than once every 15 minutes.
#### Version 1.3.0 - December 2023
* New: Added mapping of a Kubernetes cluster UID from OpenTelemetry to the corresponding CMDB attribute in the Kubernetes Cluster [cmdb\_ci\_kubernetes\_cluster] table.
* Changed:
+ Updated references of "Lightstep" to "CloudObs" in various places.
+ Updated link on alert rule to read as "Cloud Observability" instead of "OpenTelemetry."
+ Updated the guided setup to include the Cloud Observability setup instructions in the ServiceNow Cloud Observability setup [KB1527588] article in the Now Support Knowledge Base.
#### Version 1.2.0 - July 2023
* The Service Graph Connector for OpenTelemetry is a solution developed by ServiceNow to provide visibility into cloud-native applications and Kubernetes environments. It leverages OpenTelemetry data and the ServiceNow Cloud
Observability platform (formerly Lightstep) to map service dependencies across platforms and discover Kubernetes infrastructure
* By analyzing both metrics and traces, the Service Graph Connector for OpenTelemetry can infer your service topology accurately, automatically, and in near real-time. SRE and Operations teams can better predict the impact
of planned changes or reduce MTTR when incidents occur
* Leveraging OpenTelemetry data, this Service Graph Connector does not require a proprietary agent other than the OpenTelemetry collector itself (open source). This solution adheres to the Common Service Data Model, ensuring
that your CMDB data is populated for optimal use in your ServiceNow workflows.
* This integration imports the following type of data from OpenTelemetry to ServiceNow CMDB, via ServiceNow Cloud Observability backend:
+ Application Services
+ Service Relationships
+ Kubernetes objects (cluster, name space,workload,node, pods, containers, container images) and services
* This Service Graph Connector also supports the ability to configure the ingestion of ServiceNow Cloud Observability Alerts through Event Management and automatically correlate them to the discovered CIs
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-qualys.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-qualys.html | 2025-04-30 | daily | 0.5 | 2.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-qualys.html | Service Graph Connector for Qualys release notes | Version history for the Service Graph Connector for Qualys application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-qualys.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-qualys.html"><body id="store-platcap-rn-service-graph-connector-qualys"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-qualys" aria-labelledby="title_store-platcap-rn-service-graph-connector-qualys">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-qualys"><span class="ph">Service Graph Connector</span> for <span class="ph">Qualys</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector</span> for <span class="ph">Qualys</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-qualys__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d217169e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.7 - June 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-qualys__latest-store-platcap-rn-service-graph-connector-qualys">Fixed: Removed the Custom attributes field from the service graph connector's import so it no longer causes problems with the payload.</dd>
<dt class="dt dlterm">Version 2.0.6 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-qualys__ul_vlb_ss2_d2c">
<li class="li">Network adapter mapping.</li>
<li class="li">Added serial number mapping.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.5 - December 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-qualys__ul_txl_j5q_4dc">
<li class="li">The hostname is now cleansed before ingesting by Qualys SGC</li>
<li class="li">Addressed performance issue for software ingestion for Global API.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.3 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Mapping for Google Cloud Platform (GCP) Assets.</li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-qualys__ul_o3j_tnv_2dc">
<li class="li">Certain information such as open ports, volumes, tags, and software is not imported by default to address memory problems with the Asset Management API for the Qualys Service Graph Connector.</li>
<li class="li">Special characters such as '%' are encoded so if included in the credentials they do not impact Connection tests.</li>
<li class="li">Issues related to multi-instance functionality that permits you to configure multiple instances of Qualys in the Service Graph Connector.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - October 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-qualys__ul_fg2_hqw_vcc">
<li class="li">The relationship between server and virtual machine.</li>
<li class="li">Various unhandled errors.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-qualys__ul_w3x_cyp_ccc">
<li class="li">You have the option to include or exclude software data for large imports.</li>
<li class="li">Data source improvements so that Test load 20 records' imports a maximum of 20 records.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-service-graph-connector-qualys__ul_kn4_hqv_21c">
<li class="li">This integration is part of ServiceNow-developed Service Graph Connectors. The Service Graph Connector for Qualys imports hardware assets from the Qualys product to the ServiceNow CMDB quickly, seamlessly, and securely.
This service graph connector integration was developed by ServiceNow Engineering.</li>
<li class="li">Two Qualys APIs are supported for importing data. Choose one and update a system property to activate it.<ul class="ul" id="store-platcap-rn-service-graph-connector-qualys__ul_ep4_3qv_21c">
<li class="li">Global Asset View API -A CASM license is required.</li>
<li class="li">Qualys Asset Management and Tagging API -A CASM license is not required.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-qualys.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-qualys.html\"><body id=\"store-platcap-rn-service-graph-connector-qualys\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-service-graph-connector-qualys\" aria-labelledby=\"title_store-platcap-rn-service-graph-connector-qualys\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-service-graph-connector-qualys\"><span class=\"ph\">Service Graph Connector</span> for <span class=\"ph\">Qualys</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Graph Connector</span> for <span class=\"ph\">Qualys</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-service-graph-connector-qualys__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d217169e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 2.0.7 - June 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-service-graph-connector-qualys__latest-store-platcap-rn-service-graph-connector-qualys\">Fixed: Removed the Custom attributes field from the service graph connector's import so it no longer causes problems with the payload.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.6 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-qualys__ul_vlb_ss2_d2c\">\n <li class=\"li\">Network adapter mapping.</li>\n <li class=\"li\">Added serial number mapping.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.5 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-qualys__ul_txl_j5q_4dc\">\n <li class=\"li\">The hostname is now cleansed before ingesting by Qualys SGC</li>\n <li class=\"li\">Addressed performance issue for software ingestion for Global API.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.3 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Mapping for Google Cloud Platform (GCP) Assets.</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-qualys__ul_o3j_tnv_2dc\">\n <li class=\"li\">Certain information such as open ports, volumes, tags, and software is not imported by default to address memory problems with the Asset Management API for the Qualys Service Graph Connector.</li>\n <li class=\"li\">Special characters such as '%' are encoded so if included in the credentials they do not impact Connection tests.</li>\n <li class=\"li\">Issues related to multi-instance functionality that permits you to configure multiple instances of Qualys in the Service Graph Connector.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - October 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-qualys__ul_fg2_hqw_vcc\">\n <li class=\"li\">The relationship between server and virtual machine.</li>\n <li class=\"li\">Various unhandled errors.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-qualys__ul_w3x_cyp_ccc\">\n <li class=\"li\">You have the option to include or exclude software data for large imports.</li>\n <li class=\"li\">Data source improvements so that Test load 20 records' imports a maximum of 20 records.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-qualys__ul_kn4_hqv_21c\">\n <li class=\"li\">This integration is part of ServiceNow-developed Service Graph Connectors. The Service Graph Connector for Qualys imports hardware assets from the Qualys product to the ServiceNow CMDB quickly, seamlessly, and securely.\n This service graph connector integration was developed by ServiceNow Engineering.</li>\n <li class=\"li\">Two Qualys APIs are supported for importing data. Choose one and update a system property to activate it.<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-qualys__ul_ep4_3qv_21c\">\n <li class=\"li\">Global Asset View API -A CASM license is required.</li>\n <li class=\"li\">Qualys Asset Management and Tagging API -A CASM license is not required.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for Qualys release notes
Version history for the Service Graph Connector for Qualys application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.7 - June 2025
Fixed: Removed the Custom attributes field from the service graph connector's import so it no longer causes problems with the payload.
#### Version 2.0.6 - February 2025
* Fixed:
+ Network adapter mapping.
+ Added serial number mapping.
#### Version 2.0.5 - December 2024
* Fixed:
+ The hostname is now cleansed before ingesting by Qualys SGC
+ Addressed performance issue for software ingestion for Global API.
#### Version 2.0.3 - November 2024
* New: Mapping for Google Cloud Platform (GCP) Assets.
* Fixed:
+ Certain information such as open ports, volumes, tags, and software is not imported by default to address memory problems with the Asset Management API for the Qualys Service Graph Connector.
+ Special characters such as '%' are encoded so if included in the credentials they do not impact Connection tests.
+ Issues related to multi-instance functionality that permits you to configure multiple instances of Qualys in the Service Graph Connector.
#### Version 2.0.2 - October 2024
* Fixed:
+ The relationship between server and virtual machine.
+ Various unhandled errors.
#### Version 2.0.1 - August 2024
* Fixed:
+ You have the option to include or exclude software data for large imports.
+ Data source improvements so that Test load 20 records' imports a maximum of 20 records.
#### Version 2.0.0 - February 2024
* This integration is part of ServiceNow-developed Service Graph Connectors. The Service Graph Connector for Qualys imports hardware assets from the Qualys product to the ServiceNow CMDB quickly, seamlessly, and securely.
This service graph connector integration was developed by ServiceNow Engineering.
* Two Qualys APIs are supported for importing data. Choose one and update a system property to activate it.
+ Global Asset View API -A CASM license is required.
+ Qualys Asset Management and Tagging API -A CASM license is not required.
| ---
title: Service Graph Connector for Qualys release notes
description: Version history for the Service Graph Connector for Qualys application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Qualys release notes
Version history for the Service Graph Connector for Qualys application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.7 - June 2025
Fixed: Removed the Custom attributes field from the service graph connector's import so it no longer causes problems with the payload.
#### Version 2.0.6 - February 2025
* Fixed:
+ Network adapter mapping.
+ Added serial number mapping.
#### Version 2.0.5 - December 2024
* Fixed:
+ The hostname is now cleansed before ingesting by Qualys SGC
+ Addressed performance issue for software ingestion for Global API.
#### Version 2.0.3 - November 2024
* New: Mapping for Google Cloud Platform (GCP) Assets.
* Fixed:
+ Certain information such as open ports, volumes, tags, and software is not imported by default to address memory problems with the Asset Management API for the Qualys Service Graph Connector.
+ Special characters such as '%' are encoded so if included in the credentials they do not impact Connection tests.
+ Issues related to multi-instance functionality that permits you to configure multiple instances of Qualys in the Service Graph Connector.
#### Version 2.0.2 - October 2024
* Fixed:
+ The relationship between server and virtual machine.
+ Various unhandled errors.
#### Version 2.0.1 - August 2024
* Fixed:
+ You have the option to include or exclude software data for large imports.
+ Data source improvements so that Test load 20 records' imports a maximum of 20 records.
#### Version 2.0.0 - February 2024
* This integration is part of ServiceNow-developed Service Graph Connectors. The Service Graph Connector for Qualys imports hardware assets from the Qualys product to the ServiceNow CMDB quickly, seamlessly, and securely.
This service graph connector integration was developed by ServiceNow Engineering.
* Two Qualys APIs are supported for importing data. Choose one and update a system property to activate it.
+ Global Asset View API -A CASM license is required.
+ Qualys Asset Management and Tagging API -A CASM license is not required.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-rapid7.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-rapid7.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-rapid7.html | Service Graph Connector for Rapid7 release notes | Version history for the Service Graph Connector for Rapid7 application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-rapid7.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-rapid7.html"><body id="store-platcap-rn-service-graph-connector-rapid7"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-rapid7" aria-labelledby="title_store-platcap-rn-service-graph-connector-rapid7">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-rapid7"><span class="ph">Service Graph Connector</span> for <span class="ph">Rapid7</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector</span> for <span class="ph">Rapid7</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-rapid7__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d312391e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.5 - November 2024</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-rapid7__latest-store-platcap-rn-service-graph-connector-rapid7">Fixed: Issues related to multi-instance functionality that permits you to configure multiple instances of Rapid7 in the Service Graph Connector.</dd>
<dt class="dt dlterm">Version 2.0.4 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: Improvements to <span class="ph">ServiceNow AI Platform</span> host name processing logic to support cleansing measures that eliminate duplicate configuration items (CI)s.</li>
<li class="li">Fixed: Data source improvements so that Test load 20 records' imports a maximum of 20 records.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - June 2024</dt>
<dd class="dd">Changed: Modified mapping from CI class 'hardware' to CI class 'unclassed hardware' on the Rapid7 table.</dd>
<dt class="dt dlterm">Version 2.0.1 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-rapid7__ul_owh_ys1_hbc">
<li class="li">RemovedCoorelation ID mapping and modified Source, 'Native key' to map to CONNECTIONID and Rapid7ID.</li>
<li class="li">MAC address is mapped to network adapter.</li>
<li class="li">Added the Unique Identifiers column in the Rapid7 Asset table.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.0 - February 2024</dt>
<dd class="dd">This integration is part of ServiceNow-developed Service Graph Connectors. The Service Graph Connector for Rapid7 imports hardware assets from the Rapid7 Insightvm
product to the ServiceNow CMDB quickly, seamlessly, and securely. You can use the Guided Setup to help you configure your integration.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Graph Connector for Rapid7 release notes
Version history for the Service Graph Connector for Rapid7 application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.5 - November 2024
Fixed: Issues related to multi-instance functionality that permits you to configure multiple instances of Rapid7 in the Service Graph Connector.
#### Version 2.0.4 - August 2024
* Changed: Improvements to ServiceNow AI Platform host name processing logic to support cleansing measures that eliminate duplicate configuration items (CI)s.
* Fixed: Data source improvements so that Test load 20 records' imports a maximum of 20 records.
#### Version 2.0.2 - June 2024
Changed: Modified mapping from CI class 'hardware' to CI class 'unclassed hardware' on the Rapid7 table.
#### Version 2.0.1 - May 2024
* Fixed:
+ RemovedCoorelation ID mapping and modified Source, 'Native key' to map to CONNECTIONID and Rapid7ID.
+ MAC address is mapped to network adapter.
+ Added the Unique Identifiers column in the Rapid7 Asset table.
#### Version 2.0.0 - February 2024
This integration is part of ServiceNow-developed Service Graph Connectors. The Service Graph Connector for Rapid7 imports hardware assets from the Rapid7 Insightvm
product to the ServiceNow CMDB quickly, seamlessly, and securely. You can use the Guided Setup to help you configure your integration.
| ---
title: Service Graph Connector for Rapid7 release notes
description: Version history for the Service Graph Connector for Rapid7 application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Rapid7 release notes
Version history for the Service Graph Connector for Rapid7 application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.5 - November 2024
Fixed: Issues related to multi-instance functionality that permits you to configure multiple instances of Rapid7 in the Service Graph Connector.
#### Version 2.0.4 - August 2024
* Changed: Improvements to ServiceNow AI Platform host name processing logic to support cleansing measures that eliminate duplicate configuration items (CI)s.
* Fixed: Data source improvements so that Test load 20 records' imports a maximum of 20 records.
#### Version 2.0.2 - June 2024
Changed: Modified mapping from CI class 'hardware' to CI class 'unclassed hardware' on the Rapid7 table.
#### Version 2.0.1 - May 2024
* Fixed:
+ RemovedCoorelation ID mapping and modified Source, 'Native key' to map to CONNECTIONID and Rapid7ID.
+ MAC address is mapped to network adapter.
+ Added the Unique Identifiers column in the Rapid7 Asset table.
#### Version 2.0.0 - February 2024
This integration is part of ServiceNow-developed Service Graph Connectors. The Service Graph Connector for Rapid7 imports hardware assets from the Rapid7 Insightvm
product to the ServiceNow CMDB quickly, seamlessly, and securely. You can use the Guided Setup to help you configure your integration.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-sentinelone.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-sentinelone.html | 2025-08-21 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-sentinelone.html | Service Graph Connector for SentinelOne release notes | Version history for the Service Graph Connector for SentinelOne application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-sentinelone.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-sentinelone.html"><body id="store-platcap-rn-service-graph-connector-sentinelone"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-sentinelone" aria-labelledby="title_store-platcap-rn-service-graph-connector-sentinelone">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-sentinelone"><span class="ph">Service Graph Connector</span> for SentinelOne release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector</span> for SentinelOne application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-sentinelone__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d229186e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.1 - December 2024</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-sentinelone__latest-store-platcap-rn-service-graph-connector-sentinelone">This integration is one of the ServiceNow-developed Service Graph Connectors. The Service Graph Connector for SentinelOne imports hardware assets from the
SentinelOne product into your ServiceNow Configuration Management Database (CMDB) quickly, seamlessly, and securely. You can use the Guided Setup to help you configure your integration.</dd>
</dl>
</section>
</div>
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} | # Service Graph Connector for SentinelOne release notes
Version history for the Service Graph Connector for SentinelOne application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - December 2024
This integration is one of the ServiceNow-developed Service Graph Connectors. The Service Graph Connector for SentinelOne imports hardware assets from the
SentinelOne product into your ServiceNow Configuration Management Database (CMDB) quickly, seamlessly, and securely. You can use the Guided Setup to help you configure your integration.
| ---
title: Service Graph Connector for SentinelOne release notes
description: Version history for the Service Graph Connector for SentinelOne application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for SentinelOne release notes
Version history for the Service Graph Connector for SentinelOne application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - December 2024
This integration is one of the ServiceNow-developed Service Graph Connectors. The Service Graph Connector for SentinelOne imports hardware assets from the
SentinelOne product into your ServiceNow Configuration Management Database (CMDB) quickly, seamlessly, and securely. You can use the Guided Setup to help you configure your integration.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-solarwinds.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-solarwinds.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-solarwinds.html | Service Graph Connector for SolarWinds release notes | Version history for the ServiceNow AI Platform capabilities Service Graph Connector for SolarWinds on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-solarwinds.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-solarwinds.html"><body id="store-platcap-rn-service-graph-connector-solarwinds"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-solarwinds" aria-labelledby="title_store-platcap-rn-service-graph-connector-solarwinds">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-solarwinds">Service Graph Connector for SolarWinds release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow AI Platform</span> capabilities Service Graph Connector for SolarWinds on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-solarwinds__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d548319e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.6.0 - August 2025</dt>
<dd class="dd">New: Onboarded the connector to SGC Central.</dd>
<dt class="dt dlterm">Version 2.5.0 - March 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-solarwinds__latest-service-graph-connector-solarwinds">New: Added support for air gap SolarWinds system.</dd>
<dt class="dt dlterm">Version 2.4.1 - December 2022</dt>
<dd class="dd">Fixed security issue in the guided setup.</dd>
<dt class="dt dlterm">Version 2.3.0 - May 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Add Multi-instance support</li>
<li class="li">Add Cleanse rule for "NONE" in cmdb_serial_numbers</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.2.1 - February 2021</dt>
<dd class="dd">New: Added statement in guided setup for customer to acknowledge they are aware of recent SolarWinds security advisory. This statement must be acknowledged through guided setup for both new installs and upgrades.</dd>
<dt class="dt dlterm">Version 2.1.7 - September 2020</dt>
<dd class="dd">This is a certified integration application that enables asset inventory data (hardware and software) from SolarWinds to be populated in the CMDB. It enables a customer to ingest data from an external source into the
ServiceNow CMDB.</dd>
</dl>
</section>
</div>
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} | # Service Graph Connector for SolarWinds release notes
Version history for the ServiceNow AI Platform capabilities Service Graph Connector for SolarWinds on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.6.0 - August 2025
New: Onboarded the connector to SGC Central.
#### Version 2.5.0 - March 2025
New: Added support for air gap SolarWinds system.
#### Version 2.4.1 - December 2022
Fixed security issue in the guided setup.
#### Version 2.3.0 - May 2022
* New:
+ Add Multi-instance support
+ Add Cleanse rule for "NONE" in cmdb\_serial\_numbers
#### Version 2.2.1 - February 2021
New: Added statement in guided setup for customer to acknowledge they are aware of recent SolarWinds security advisory. This statement must be acknowledged through guided setup for both new installs and upgrades.
#### Version 2.1.7 - September 2020
This is a certified integration application that enables asset inventory data (hardware and software) from SolarWinds to be populated in the CMDB. It enables a customer to ingest data from an external source into the
ServiceNow CMDB.
| ---
title: Service Graph Connector for SolarWinds release notes
description: Version history for the ServiceNow AI Platform capabilities Service Graph
Connector for SolarWinds on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for SolarWinds release notes
Version history for the ServiceNow AI Platform capabilities Service Graph Connector for SolarWinds on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.6.0 - August 2025
New: Onboarded the connector to SGC Central.
#### Version 2.5.0 - March 2025
New: Added support for air gap SolarWinds system.
#### Version 2.4.1 - December 2022
Fixed security issue in the guided setup.
#### Version 2.3.0 - May 2022
* New:
+ Add Multi-instance support
+ Add Cleanse rule for "NONE" in cmdb\_serial\_numbers
#### Version 2.2.1 - February 2021
New: Added statement in guided setup for customer to acknowledge they are aware of recent SolarWinds security advisory. This statement must be acknowledged through guided setup for both new installs and upgrades.
#### Version 2.1.7 - September 2020
This is a certified integration application that enables asset inventory data (hardware and software) from SolarWinds to be populated in the CMDB. It enables a customer to ingest data from an external source into the
ServiceNow CMDB.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-support-tools.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-support-tools.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-support-tools.html | Service Graph Connector Support Tools release notes | Version history for the Service Graph Connector Support Tools application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-support-tools.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-support-tools.html"><body id="store-platcap-rn-service-graph-connector-support-tools"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-support-tools" aria-labelledby="title_store-platcap-rn-service-graph-connector-support-tools">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-support-tools"><span class="ph">Service Graph Connector</span> Support Tools release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector</span> Support Tools application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-support-tools__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d502412e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - February 2024</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-support-tools__latest-store-platcap-rn-service-graph-connector-support-tools"><ul class="ul" id="store-platcap-rn-service-graph-connector-support-tools__ul_cxx_wbw_21c">
<li class="li">Service Graph Connector Support Tools has prebuilt dialogs that enable administrators resolve common implementation issues with Service Graph Connectors.</li>
<li class="li">The application helps troubleshoot issues with:</li>
<li class="li"><ul class="ul" id="store-platcap-rn-service-graph-connector-support-tools__ul_m1b_ybw_21c">
<li class="li">Connections</li>
<li class="li">Data</li>
<li class="li">Performance</li>
<li class="li">Mapping</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Service Graph Connector Support Tools release notes
Version history for the Service Graph Connector Support Tools application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - February 2024
* Service Graph Connector Support Tools has prebuilt dialogs that enable administrators resolve common implementation issues with Service Graph Connectors.
* The application helps troubleshoot issues with:
* + Connections
+ Data
+ Performance
+ Mapping
| ---
title: Service Graph Connector Support Tools release notes
description: Version history for the Service Graph Connector Support Tools application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector Support Tools release notes
Version history for the Service Graph Connector Support Tools application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - February 2024
* Service Graph Connector Support Tools has prebuilt dialogs that enable administrators resolve common implementation issues with Service Graph Connectors.
* The application helps troubleshoot issues with:
* + Connections
+ Data
+ Performance
+ Mapping
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-tanium.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-tanium.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-tanium.html | Service Graph Connector for Tanium release notes | Version history for the Service Graph Connector for Tanium integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-tanium.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-tanium.html"><body id="store-platcap-rn-service-graph-connector-tanium"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-tanium" aria-labelledby="title_store-platcap-rn-service-graph-connector-tanium">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-tanium"><span class="ph">Service Graph Connector for Tanium</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector for Tanium</span> integration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-tanium__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d173603e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.8.0 - May 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-tanium__latest-store-platcap-rn-service-graph-connector-tanium">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-tanium__ul_nq2_z2k_1fc">
<li class="li">Introduced support for creating a relationship between a server discovered by the SGC for Tanium and a VM discovered by any other discovery source.</li>
<li class="li">Introduced the buffer_days_from_last_scan_for_hardware parameter to add buffer days on the last scan date before removing the software records.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-tanium__ul_b5k_z2k_1fc">
<li class="li">Fixed the software removal logic for multi-connections.</li>
<li class="li">Cleansed the serial number for the computer CI for the SGC for Tanium.</li>
<li class="li">Fixed the error on the SG-Tanium Hardware and Software data source that occurred after an upgrade to version 1.7.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.7.0 - November 2024</dt>
<dd class="dd">New: The 'Last Scanned' date is now populated in the Software Installation [cmdb_sam_sw_install] table.</dd>
<dt class="dt dlterm">Version 1.6.0 - June 2024</dt>
<dd class="dd">Fixed: Improved software removal performance.</dd>
<dt class="dt dlterm">Version 1.5.1 - March 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-tanium__ul_gyx_ddd_p1c">
<li class="li">Appended the connection alias ID in the Computer source native key to resolve scenarios involving multiple instances</li>
<li class="li">Menus intended for admin users in the application navigator will no longer appear for non-admin users</li>
<li class="li">Implemented a workaround in the SGTaniumDataSourceUtil script include to address the Lambda error that occurred during ETL transformations</li>
<li class="li">Addressed the HTTP 502 error during the import of hardware and software data</li>
<li class="li">Corrected the plugin name in the script for removing uninstalled software instances from "com.snc.samp" to "com.snc.sams"</li>
<li class="li">Fixed the problem with the data loader script when configuring multiple instances</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.5.0 - June 2023</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-service-graph-connector-tanium__ul_ymk_xkg_qxb">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-tanium__ul_hcy_xkg_qxb">
<li class="li">Issues related to software installation where the software apps were removed but not updated until the SG-Tanium Hardware and Software data source runs.</li>
<li class="li">Disabled theSG-Tanium Applications data source to improve performance.</li>
</ul></li>
<li class="li">Removed: SG-Tanium SN Remove Software data source and the Tanium Removed Software [sn_tanium_integ_tanium_removed_software] staging table as the behavior is already configured in the SG-Tanium Hardware and Software
data source.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.0 - March 2023</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-service-graph-connector-tanium__ul_lkw_vjp_vwb">
<li class="li">Fixed: Added support to handle empty responses from Tanium when there are additional data pages to be retrieved.</li>
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-tanium__ul_tgd_xjp_vwb">
<li class="li">Pull TCP and Running process data</li>
<li class="li">Support application dependency mapping</li>
<li class="li">Pagination for Application Datasource</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.1 - June 2022</dt>
<dd class="dd"><ul class="ul" id="store-platcap-rn-service-graph-connector-tanium__ul_ody_g5t_qtb">
<li class="li">Fixed:<ul class="ul">
<li class="li">Tanium accepts token credentials for single and multi-instance.</li>
<li class="li">Fixed the mapping for Hardware and Software data source.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.3.0 - May 2022</dt>
<dd class="dd">New: Added multi-instance support.</dd>
<dt class="dt dlterm">Version 1.1.2 - December 2021</dt>
<dd class="dd">This integration imports data from Tanium Asset into ServiceNow Service Graph. Use the integration to sync your Tanium Asset data to the ServiceNow Configuration Management Database (CMDB). This integration uses Tanium
Asset views and allows for periodic data synchronization from Tanium. This is the recommended method to bring data from Tanium Asset to CMDB with support for bringing software usage data as well.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-tanium.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-tanium.html\"><body id=\"store-platcap-rn-service-graph-connector-tanium\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-service-graph-connector-tanium\" aria-labelledby=\"title_store-platcap-rn-service-graph-connector-tanium\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-service-graph-connector-tanium\"><span class=\"ph\">Service Graph Connector for Tanium</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Graph Connector for Tanium</span> integration on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-service-graph-connector-tanium__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d173603e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.8.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-service-graph-connector-tanium__latest-store-platcap-rn-service-graph-connector-tanium\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-tanium__ul_nq2_z2k_1fc\">\n <li class=\"li\">Introduced support for creating a relationship between a server discovered by the SGC for Tanium and a VM discovered by any other discovery source.</li>\n <li class=\"li\">Introduced the buffer_days_from_last_scan_for_hardware parameter to add buffer days on the last scan date before removing the software records.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-tanium__ul_b5k_z2k_1fc\">\n <li class=\"li\">Fixed the software removal logic for multi-connections.</li>\n <li class=\"li\">Cleansed the serial number for the computer CI for the SGC for Tanium.</li>\n <li class=\"li\">Fixed the error on the SG-Tanium Hardware and Software data source that occurred after an upgrade to version 1.7.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.7.0 - November 2024</dt>\n <dd class=\"dd\">New: The 'Last Scanned' date is now populated in the Software Installation [cmdb_sam_sw_install] table.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - June 2024</dt>\n <dd class=\"dd\">Fixed: Improved software removal performance.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.1 - March 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-tanium__ul_gyx_ddd_p1c\">\n <li class=\"li\">Appended the connection alias ID in the Computer source native key to resolve scenarios involving multiple instances</li>\n <li class=\"li\">Menus intended for admin users in the application navigator will no longer appear for non-admin users</li>\n <li class=\"li\">Implemented a workaround in the SGTaniumDataSourceUtil script include to address the Lambda error that occurred during ETL transformations</li>\n <li class=\"li\">Addressed the HTTP 502 error during the import of hardware and software data</li>\n <li class=\"li\">Corrected the plugin name in the script for removing uninstalled software instances from "com.snc.samp" to "com.snc.sams"</li>\n <li class=\"li\">Fixed the problem with the data loader script when configuring multiple instances</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - June 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-tanium__ul_ymk_xkg_qxb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-tanium__ul_hcy_xkg_qxb\">\n <li class=\"li\">Issues related to software installation where the software apps were removed but not updated until the SG-Tanium Hardware and Software data source runs.</li>\n <li class=\"li\">Disabled theSG-Tanium Applications data source to improve performance.</li>\n </ul></li>\n <li class=\"li\">Removed: SG-Tanium SN Remove Software data source and the Tanium Removed Software [sn_tanium_integ_tanium_removed_software] staging table as the behavior is already configured in the SG-Tanium Hardware and Software\n data source.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - March 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-tanium__ul_lkw_vjp_vwb\">\n <li class=\"li\">Fixed: Added support to handle empty responses from Tanium when there are additional data pages to be retrieved.</li>\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-tanium__ul_tgd_xjp_vwb\">\n <li class=\"li\">Pull TCP and Running process data</li>\n <li class=\"li\">Support application dependency mapping</li>\n <li class=\"li\">Pagination for Application Datasource</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.1 - June 2022</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-tanium__ul_ody_g5t_qtb\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Tanium accepts token credentials for single and multi-instance.</li>\n <li class=\"li\">Fixed the mapping for Hardware and Software data source.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.3.0 - May 2022</dt>\n <dd class=\"dd\">New: Added multi-instance support.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.2 - December 2021</dt>\n <dd class=\"dd\">This integration imports data from Tanium Asset into ServiceNow Service Graph. Use the integration to sync your Tanium Asset data to the ServiceNow Configuration Management Database (CMDB). This integration uses Tanium\n Asset views and allows for periodic data synchronization from Tanium. This is the recommended method to bring data from Tanium Asset to CMDB with support for bringing software usage data as well.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for Tanium release notes
Version history for the Service Graph Connector for Tanium integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.8.0 - May 2025
* New:
+ Introduced support for creating a relationship between a server discovered by the SGC for Tanium and a VM discovered by any other discovery source.
+ Introduced the buffer\_days\_from\_last\_scan\_for\_hardware parameter to add buffer days on the last scan date before removing the software records.
* Fixed:
+ Fixed the software removal logic for multi-connections.
+ Cleansed the serial number for the computer CI for the SGC for Tanium.
+ Fixed the error on the SG-Tanium Hardware and Software data source that occurred after an upgrade to version 1.7.
#### Version 1.7.0 - November 2024
New: The 'Last Scanned' date is now populated in the Software Installation [cmdb\_sam\_sw\_install] table.
#### Version 1.6.0 - June 2024
Fixed: Improved software removal performance.
#### Version 1.5.1 - March 2024
* Fixed:
+ Appended the connection alias ID in the Computer source native key to resolve scenarios involving multiple instances
+ Menus intended for admin users in the application navigator will no longer appear for non-admin users
+ Implemented a workaround in the SGTaniumDataSourceUtil script include to address the Lambda error that occurred during ETL transformations
+ Addressed the HTTP 502 error during the import of hardware and software data
+ Corrected the plugin name in the script for removing uninstalled software instances from "com.snc.samp" to "com.snc.sams"
+ Fixed the problem with the data loader script when configuring multiple instances
#### Version 1.5.0 - June 2023
* Fixed:
+ Issues related to software installation where the software apps were removed but not updated until the SG-Tanium Hardware and Software data source runs.
+ Disabled theSG-Tanium Applications data source to improve performance.
* Removed: SG-Tanium SN Remove Software data source and the Tanium Removed Software [sn\_tanium\_integ\_tanium\_removed\_software] staging table as the behavior is already configured in the SG-Tanium Hardware and Software
data source.
#### Version 1.4.0 - March 2023
* Fixed: Added support to handle empty responses from Tanium when there are additional data pages to be retrieved.
* New:
+ Pull TCP and Running process data
+ Support application dependency mapping
+ Pagination for Application Datasource
#### Version 1.3.1 - June 2022
* Fixed:
+ Tanium accepts token credentials for single and multi-instance.
+ Fixed the mapping for Hardware and Software data source.
#### Version 1.3.0 - May 2022
New: Added multi-instance support.
#### Version 1.1.2 - December 2021
This integration imports data from Tanium Asset into ServiceNow Service Graph. Use the integration to sync your Tanium Asset data to the ServiceNow Configuration Management Database (CMDB). This integration uses Tanium
Asset views and allows for periodic data synchronization from Tanium. This is the recommended method to bring data from Tanium Asset to CMDB with support for bringing software usage data as well.
| ---
title: Service Graph Connector for Tanium release notes
description: Version history for the Service Graph Connector for Tanium integration
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Tanium release notes
Version history for the Service Graph Connector for Tanium integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.8.0 - May 2025
* New:
+ Introduced support for creating a relationship between a server discovered by the SGC for Tanium and a VM discovered by any other discovery source.
+ Introduced the buffer\_days\_from\_last\_scan\_for\_hardware parameter to add buffer days on the last scan date before removing the software records.
* Fixed:
+ Fixed the software removal logic for multi-connections.
+ Cleansed the serial number for the computer CI for the SGC for Tanium.
+ Fixed the error on the SG-Tanium Hardware and Software data source that occurred after an upgrade to version 1.7.
#### Version 1.7.0 - November 2024
New: The 'Last Scanned' date is now populated in the Software Installation [cmdb\_sam\_sw\_install] table.
#### Version 1.6.0 - June 2024
Fixed: Improved software removal performance.
#### Version 1.5.1 - March 2024
* Fixed:
+ Appended the connection alias ID in the Computer source native key to resolve scenarios involving multiple instances
+ Menus intended for admin users in the application navigator will no longer appear for non-admin users
+ Implemented a workaround in the SGTaniumDataSourceUtil script include to address the Lambda error that occurred during ETL transformations
+ Addressed the HTTP 502 error during the import of hardware and software data
+ Corrected the plugin name in the script for removing uninstalled software instances from "com.snc.samp" to "com.snc.sams"
+ Fixed the problem with the data loader script when configuring multiple instances
#### Version 1.5.0 - June 2023
* Fixed:
+ Issues related to software installation where the software apps were removed but not updated until the SG-Tanium Hardware and Software data source runs.
+ Disabled theSG-Tanium Applications data source to improve performance.
* Removed: SG-Tanium SN Remove Software data source and the Tanium Removed Software [sn\_tanium\_integ\_tanium\_removed\_software] staging table as the behavior is already configured in the SG-Tanium Hardware and Software
data source.
#### Version 1.4.0 - March 2023
* Fixed: Added support to handle empty responses from Tanium when there are additional data pages to be retrieved.
* New:
+ Pull TCP and Running process data
+ Support application dependency mapping
+ Pagination for Application Datasource
#### Version 1.3.1 - June 2022
* Fixed:
+ Tanium accepts token credentials for single and multi-instance.
+ Fixed the mapping for Hardware and Software data source.
#### Version 1.3.0 - May 2022
New: Added multi-instance support.
#### Version 1.1.2 - December 2021
This integration imports data from Tanium Asset into ServiceNow Service Graph. Use the integration to sync your Tanium Asset data to the ServiceNow Configuration Management Database (CMDB). This integration uses Tanium
Asset views and allows for periodic data synchronization from Tanium. This is the recommended method to bring data from Tanium Asset to CMDB with support for bringing software usage data as well.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-trellix.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-trellix.html | 2025-08-21 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-trellix.html | Service Graph Connector for Trellix release notes | Version history for the Service Graph Connector for Trellix on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-trellix.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-trellix.html"><body id="store-platcap-rn-service-graph-connector-trellix"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-trellix" aria-labelledby="title_store-platcap-rn-service-graph-connector-trellix">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-trellix"><span class="ph">Service Graph Connector</span> for Trellix release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector</span> for Trellix on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-trellix__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d56733e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.0 - June 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-trellix__latest-store-platcap-rn-service-graph-connector-trellix">
<ul class="ul" id="store-platcap-rn-service-graph-connector-trellix__ul_jmv_qqn_nfc">
<li class="li">Service Graph Connector for Trellix imports device data to the ServiceNow CMDB quickly, seamlessly, and securely. This integration is part of ServiceNow-developed Service Graph Connectors. The plug-and-play Service Graph
Connectors simplify setup and facilitate quick integration.</li>
<li class="li">Trellix is a centralized security management platform to orchestrate and manage all your endpoints, eliminating complexity, offering a comprehensive platform to plan and scale operations, and providing unrivaled threat
intel.</li>
<li class="li">Service Graph Connector integrates with Trellix, pulling its data on devices, servers, and network information into the ServiceNow platform, enabling you to streamline your incident response and asset management use
cases.</li>
</ul>
</dd>
</dl>
</section>
</div>
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} | # Service Graph Connector for Trellix release notes
Version history for the Service Graph Connector for Trellix on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - June 2025
* Service Graph Connector for Trellix imports device data to the ServiceNow CMDB quickly, seamlessly, and securely. This integration is part of ServiceNow-developed Service Graph Connectors. The plug-and-play Service Graph
Connectors simplify setup and facilitate quick integration.
* Trellix is a centralized security management platform to orchestrate and manage all your endpoints, eliminating complexity, offering a comprehensive platform to plan and scale operations, and providing unrivaled threat
intel.
* Service Graph Connector integrates with Trellix, pulling its data on devices, servers, and network information into the ServiceNow platform, enabling you to streamline your incident response and asset management use
cases.
| ---
title: Service Graph Connector for Trellix release notes
description: Version history for the Service Graph Connector for Trellix on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Trellix release notes
Version history for the Service Graph Connector for Trellix on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.0 - June 2025
* Service Graph Connector for Trellix imports device data to the ServiceNow CMDB quickly, seamlessly, and securely. This integration is part of ServiceNow-developed Service Graph Connectors. The plug-and-play Service Graph
Connectors simplify setup and facilitate quick integration.
* Trellix is a centralized security management platform to orchestrate and manage all your endpoints, eliminating complexity, offering a comprehensive platform to plan and scale operations, and providing unrivaled threat
intel.
* Service Graph Connector integrates with Trellix, pulling its data on devices, servers, and network information into the ServiceNow platform, enabling you to streamline your incident response and asset management use
cases.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-vmware-workspace-one-uem.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-vmware-workspace-one-uem.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-vmware-workspace-one-uem.html | Service Graph Connector for VMware Workspace ONE UEM release notes | Version history for the Service Graph Connector for VMware Workspace ONE UEM on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-vmware-workspace-one-uem.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-vmware-workspace-one-uem.html"><body id="store-platcap-rn-service-graph-connector-vmware-workspace-one-uem"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-vmware-workspace-one-uem" aria-labelledby="title_store-platcap-rn-service-graph-connector-vmware-workspace-one-uem">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-vmware-workspace-one-uem">Service Graph Connector for VMware Workspace ONE UEM release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Service Graph Connector for VMware Workspace ONE UEM on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-vmware-workspace-one-uem__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d176884e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.8.0 - August 2025</dt>
<dd class="dd">New: Onboards the connector to the common connection framework (CCF).</dd>
<dt class="dt dlterm">Version 1.7.0 - December 2024</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-vmware-workspace-one-uem__latest-store-platcap-rn-service-graph-connector-vmware-workspace-one-uem">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-vmware-workspace-one-uem__ol_ilc_11q_4dc">
<li class="li">Fixed the issue to create the correct number of software records per device</li>
<li class="li">Fixed the check to validate serial number for Android 12 devices</li>
<li class="li">Fix the issue on handling Manufacturer for devices</li>
<li class="li">Mapped UDID to serial number(cmdb_serial_number) with type as UUID</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.6.1 - April 2024</dt>
<dd class="dd">Fixed: The unique device identifier (UDID) is now used as an identifier for devices running Android 12 or later versions.</dd>
<dt class="dt dlterm">Version 1.6.0 - December 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-vmware-workspace-one-uem__ul_crc_yjj_mxb">
<li class="li">Fix turn_off_software_import option that prevented software import.</li>
<li class="li">Add condition on serial number mapping for Computer, Handheld Device, Printer and Media Player.</li>
<li class="li">Fix for test record loading 20 records taking a long time.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.5.0 - June 2022</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-vmware-workspace-one-uem__ul_i3f_q5t_qtb">
<li class="li">Fixed:<ul class="ul">
<li class="li">Removed IP address mapping to NIC.</li>
<li class="li">Removed quick mode from flow designer actions call.</li>
<li class="li">Added pagination in Remove Software.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.4.3 - February 2022</dt>
<dd class="dd">Removed: Delete removed Software.</dd>
<dt class="dt dlterm">Version 1.3.2 - September 2021</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-vmware-workspace-one-uem__ul_wl1_5xj_wqb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-vmware-workspace-one-uem__ul_zcd_5xj_wqb">
<li class="li">Added support for Basic Authentication in addition to OAuth.</li>
<li class="li">Support for filtering out user's personal apps on their mobile devices from being tracked in the CMDB.</li>
<li class="li">Performance Improvements.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-vmware-workspace-one-uem__ul_avs_vxj_wqb">
<li class="li">The last_discovered field on all CIs now reflects the last scan date from the Workspace ONE UEM.</li>
<li class="li">Username from Workspace ONE UEM is used to lookup the ServiceNow user from the User table. The assigned_to field in all hardware CIs will contain this user.</li>
<li class="li">Handheld device name field now contains the concatenation of MAC address and serial number. This avoids mapping multiple devices with the same name to a single CI that relies on name is the primary
identifier.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.1 - April 2021</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-vmware-workspace-one-uem__ul_pkr_mvg_mqb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-vmware-workspace-one-uem__ul_qkr_mvg_mqb">
<li class="li">Implemented the ability to connect to multiple instances of Workspace ONE UEM.</li>
<li class="li">Captured additional data in a Related List to the Hardware Configuration Item: <ul class="ul" id="store-platcap-rn-service-graph-connector-vmware-workspace-one-uem__ul_rkr_mvg_mqb">
<li class="li">User Name</li>
<li class="li">User Email</li>
<li class="li">Ownership Compliance Status</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.4 - February 2021</dt>
<dd class="dd">New: VMware Workspace ONE UEM performs: Mobile Device Management Windows and macOS end-user computer Hardware and Software Asset Mgmt</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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The assigned_to field in all hardware CIs will contain this user.</li>\n <li class=\"li\">Handheld device name field now contains the concatenation of MAC address and serial number. This avoids mapping multiple devices with the same name to a single CI that relies on name is the primary\n identifier.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - April 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-vmware-workspace-one-uem__ul_pkr_mvg_mqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-vmware-workspace-one-uem__ul_qkr_mvg_mqb\">\n <li class=\"li\">Implemented the ability to connect to multiple instances of Workspace ONE UEM.</li>\n <li class=\"li\">Captured additional data in a Related List to the Hardware Configuration Item: <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-vmware-workspace-one-uem__ul_rkr_mvg_mqb\">\n <li class=\"li\">User Name</li>\n <li class=\"li\">User Email</li>\n <li class=\"li\">Ownership Compliance Status</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - February 2021</dt>\n <dd class=\"dd\">New: VMware Workspace ONE UEM performs: Mobile Device Management Windows and macOS end-user computer Hardware and Software Asset Mgmt</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for VMware Workspace ONE UEM release notes
Version history for the Service Graph Connector for VMware Workspace ONE UEM on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.8.0 - August 2025
New: Onboards the connector to the common connection framework (CCF).
#### Version 1.7.0 - December 2024
* Fixed:
+ Fixed the issue to create the correct number of software records per device
+ Fixed the check to validate serial number for Android 12 devices
+ Fix the issue on handling Manufacturer for devices
+ Mapped UDID to serial number(cmdb\_serial\_number) with type as UUID
#### Version 1.6.1 - April 2024
Fixed: The unique device identifier (UDID) is now used as an identifier for devices running Android 12 or later versions.
#### Version 1.6.0 - December 2022
* Fixed:
+ Fix turn\_off\_software\_import option that prevented software import.
+ Add condition on serial number mapping for Computer, Handheld Device, Printer and Media Player.
+ Fix for test record loading 20 records taking a long time.
#### Version 1.5.0 - June 2022
* Fixed:
+ Removed IP address mapping to NIC.
+ Removed quick mode from flow designer actions call.
+ Added pagination in Remove Software.
#### Version 1.4.3 - February 2022
Removed: Delete removed Software.
#### Version 1.3.2 - September 2021
* New:
+ Added support for Basic Authentication in addition to OAuth.
+ Support for filtering out user's personal apps on their mobile devices from being tracked in the CMDB.
+ Performance Improvements.
* Fixed:
+ The last\_discovered field on all CIs now reflects the last scan date from the Workspace ONE UEM.
+ Username from Workspace ONE UEM is used to lookup the ServiceNow user from the User table. The assigned\_to field in all hardware CIs will contain this user.
+ Handheld device name field now contains the concatenation of MAC address and serial number. This avoids mapping multiple devices with the same name to a single CI that relies on name is the primary
identifier.
#### Version 1.1.1 - April 2021
* New:
+ Implemented the ability to connect to multiple instances of Workspace ONE UEM.
+ Captured additional data in a Related List to the Hardware Configuration Item:
- User Name
- User Email
- Ownership Compliance Status
#### Version 1.0.4 - February 2021
New: VMware Workspace ONE UEM performs: Mobile Device Management Windows and macOS end-user computer Hardware and Software Asset Mgmt
| ---
title: Service Graph Connector for VMware Workspace ONE UEM release notes
description: Version history for the Service Graph Connector for VMware Workspace
ONE UEM on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for VMware Workspace ONE UEM release notes
Version history for the Service Graph Connector for VMware Workspace ONE UEM on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.8.0 - August 2025
New: Onboards the connector to the common connection framework (CCF).
#### Version 1.7.0 - December 2024
* Fixed:
+ Fixed the issue to create the correct number of software records per device
+ Fixed the check to validate serial number for Android 12 devices
+ Fix the issue on handling Manufacturer for devices
+ Mapped UDID to serial number(cmdb\_serial\_number) with type as UUID
#### Version 1.6.1 - April 2024
Fixed: The unique device identifier (UDID) is now used as an identifier for devices running Android 12 or later versions.
#### Version 1.6.0 - December 2022
* Fixed:
+ Fix turn\_off\_software\_import option that prevented software import.
+ Add condition on serial number mapping for Computer, Handheld Device, Printer and Media Player.
+ Fix for test record loading 20 records taking a long time.
#### Version 1.5.0 - June 2022
* Fixed:
+ Removed IP address mapping to NIC.
+ Removed quick mode from flow designer actions call.
+ Added pagination in Remove Software.
#### Version 1.4.3 - February 2022
Removed: Delete removed Software.
#### Version 1.3.2 - September 2021
* New:
+ Added support for Basic Authentication in addition to OAuth.
+ Support for filtering out user's personal apps on their mobile devices from being tracked in the CMDB.
+ Performance Improvements.
* Fixed:
+ The last\_discovered field on all CIs now reflects the last scan date from the Workspace ONE UEM.
+ Username from Workspace ONE UEM is used to lookup the ServiceNow user from the User table. The assigned\_to field in all hardware CIs will contain this user.
+ Handheld device name field now contains the concatenation of MAC address and serial number. This avoids mapping multiple devices with the same name to a single CI that relies on name is the primary
identifier.
#### Version 1.1.1 - April 2021
* New:
+ Implemented the ability to connect to multiple instances of Workspace ONE UEM.
+ Captured additional data in a Related List to the Hardware Configuration Item:
- User Name
- User Email
- Ownership Compliance Status
#### Version 1.0.4 - February 2021
New: VMware Workspace ONE UEM performs: Mobile Device Management Windows and macOS end-user computer Hardware and Software Asset Mgmt
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-wiz.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-wiz.html | 2025-08-21 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-wiz.html | Service Graph Connector for Wiz release notes | Version history for the Service Graph Connector for Wiz on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Configuration Management Database (CMDB)"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-wiz.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-wiz.html"><body id="store-platcap-rn-service-graph-connector-wiz"><main role="main"><article role="article" class="dita" id="store-platcap-rn-service-graph-connector-wiz" aria-labelledby="title_store-platcap-rn-service-graph-connector-wiz">
<h1 class="title topictitle1" id="title_store-platcap-rn-service-graph-connector-wiz"><span class="ph">Service Graph Connector for Wiz</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Service Graph Connector for Wiz</span> on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-service-graph-connector-wiz__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d91746e67" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - May 2025</dt>
<dd class="dd" id="store-platcap-rn-service-graph-connector-wiz__latest-store-platcap-rn-service-graph-connector-wiz">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-service-graph-connector-wiz__ul_xlw_h2c_1fc">
<li class="li">Support for Azure Scale Set VM and AWS Autoscale.</li>
<li class="li">Container data for AWS and Azure.</li>
<li class="li">Support for Kubernetes Clusters.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-wiz__ul_zqn_32c_1fc">
<li class="li">Fixed Object ID to match ARN in uniformity with SGC for AWS.</li>
<li class="li">Updated Dynamo DB name mapping with name attribute instead of externalID.</li>
<li class="li">Minor fixes in VM-compute instance group relation condition in VM-ETL.</li>
<li class="li">Removed the active check field from the script execution script.</li>
<li class="li">Updated Kubernetes Clusters IDs according to SGC for GCP.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.2.0 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-wiz__ul_zyr_fmb_h2c">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-service-graph-connector-wiz__ul_qm1_hmb_h2c">
<li class="li">Bug fixes</li>
<li class="li">Performance enhancements</li>
<li class="li">Resolved an incorrect relationship between Server and Virtual Machine</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Added support for Google Cloud Platform (GCP) resources.</li>
<li class="li">Fixed: Fixed partial payload for the SG-Wiz-Network-Interface data source.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.2 - May 2024</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-service-graph-connector-wiz__ul_jxq_wl5_2bc">
<li class="li">The Service Graph Connector for Wiz is a fast lane to cloud security value.</li>
<li class="li">Wiz employs agentless, read-only scanning via API to get visibility to your cloud including AWS, Azure, and the Google Cloud Platform, to which it adds industry-leading security insights.</li>
<li class="li">The ServiceNow Service Graph Connector for Wiz harvests those details and insights, harmonizes them with other sources of cloud data, and makes all that intelligence accessible to our trusted workflows for incident
response and service management, IT operations, and--of course--Security Operations.</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-wiz.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-service-graph-connector-wiz.html\"><body id=\"store-platcap-rn-service-graph-connector-wiz\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-service-graph-connector-wiz\" aria-labelledby=\"title_store-platcap-rn-service-graph-connector-wiz\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-service-graph-connector-wiz\"><span class=\"ph\">Service Graph Connector for Wiz</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Service Graph Connector for Wiz</span> on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-service-graph-connector-wiz__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d91746e67\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.3.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-service-graph-connector-wiz__latest-store-platcap-rn-service-graph-connector-wiz\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-wiz__ul_xlw_h2c_1fc\">\n <li class=\"li\">Support for Azure Scale Set VM and AWS Autoscale.</li>\n <li class=\"li\">Container data for AWS and Azure.</li>\n <li class=\"li\">Support for Kubernetes Clusters.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-wiz__ul_zqn_32c_1fc\">\n <li class=\"li\">Fixed Object ID to match ARN in uniformity with SGC for AWS.</li>\n <li class=\"li\">Updated Dynamo DB name mapping with name attribute instead of externalID.</li>\n <li class=\"li\">Minor fixes in VM-compute instance group relation condition in VM-ETL.</li>\n <li class=\"li\">Removed the active check field from the script execution script.</li>\n <li class=\"li\">Updated Kubernetes Clusters IDs according to SGC for GCP.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-wiz__ul_zyr_fmb_h2c\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-wiz__ul_qm1_hmb_h2c\">\n <li class=\"li\">Bug fixes</li>\n <li class=\"li\">Performance enhancements</li>\n <li class=\"li\">Resolved an incorrect relationship between Server and Virtual Machine</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Added support for Google Cloud Platform (GCP) resources.</li>\n <li class=\"li\">Fixed: Fixed partial payload for the SG-Wiz-Network-Interface data source.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-service-graph-connector-wiz__ul_jxq_wl5_2bc\">\n <li class=\"li\">The Service Graph Connector for Wiz is a fast lane to cloud security value.</li>\n <li class=\"li\">Wiz employs agentless, read-only scanning via API to get visibility to your cloud including AWS, Azure, and the Google Cloud Platform, to which it adds industry-leading security insights.</li>\n <li class=\"li\">The ServiceNow Service Graph Connector for Wiz harvests those details and insights, harmonizes them with other sources of cloud data, and makes all that intelligence accessible to our trusted workflows for incident\n response and service management, IT operations, and--of course--Security Operations.</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Service Graph Connector for Wiz release notes
Version history for the Service Graph Connector for Wiz on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - May 2025
* New:
+ Support for Azure Scale Set VM and AWS Autoscale.
+ Container data for AWS and Azure.
+ Support for Kubernetes Clusters.
* Fixed:
+ Fixed Object ID to match ARN in uniformity with SGC for AWS.
+ Updated Dynamo DB name mapping with name attribute instead of externalID.
+ Minor fixes in VM-compute instance group relation condition in VM-ETL.
+ Removed the active check field from the script execution script.
+ Updated Kubernetes Clusters IDs according to SGC for GCP.
#### Version 1.2.0 - February 2025
* Fixed:
+ Bug fixes
+ Performance enhancements
+ Resolved an incorrect relationship between Server and Virtual Machine
#### Version 1.1.0 - August 2024
* New: Added support for Google Cloud Platform (GCP) resources.
* Fixed: Fixed partial payload for the SG-Wiz-Network-Interface data source.
#### Version 1.0.2 - May 2024
* The Service Graph Connector for Wiz is a fast lane to cloud security value.
* Wiz employs agentless, read-only scanning via API to get visibility to your cloud including AWS, Azure, and the Google Cloud Platform, to which it adds industry-leading security insights.
* The ServiceNow Service Graph Connector for Wiz harvests those details and insights, harmonizes them with other sources of cloud data, and makes all that intelligence accessible to our trusted workflows for incident
response and service management, IT operations, and--of course--Security Operations.
| ---
title: Service Graph Connector for Wiz release notes
description: Version history for the Service Graph Connector for Wiz on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Configuration Management Database (CMDB)
---
# Service Graph Connector for Wiz release notes
Version history for the Service Graph Connector for Wiz on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - May 2025
* New:
+ Support for Azure Scale Set VM and AWS Autoscale.
+ Container data for AWS and Azure.
+ Support for Kubernetes Clusters.
* Fixed:
+ Fixed Object ID to match ARN in uniformity with SGC for AWS.
+ Updated Dynamo DB name mapping with name attribute instead of externalID.
+ Minor fixes in VM-compute instance group relation condition in VM-ETL.
+ Removed the active check field from the script execution script.
+ Updated Kubernetes Clusters IDs according to SGC for GCP.
#### Version 1.2.0 - February 2025
* Fixed:
+ Bug fixes
+ Performance enhancements
+ Resolved an incorrect relationship between Server and Virtual Machine
#### Version 1.1.0 - August 2024
* New: Added support for Google Cloud Platform (GCP) resources.
* Fixed: Fixed partial payload for the SG-Wiz-Network-Interface data source.
#### Version 1.0.2 - May 2024
* The Service Graph Connector for Wiz is a fast lane to cloud security value.
* Wiz employs agentless, read-only scanning via API to get visibility to your cloud including AWS, Azure, and the Google Cloud Platform, to which it adds industry-leading security insights.
* The ServiceNow Service Graph Connector for Wiz harvests those details and insights, harmonizes them with other sources of cloud data, and makes all that intelligence accessible to our trusted workflows for incident
response and service management, IT operations, and--of course--Security Operations.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-ide.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-ide.html | 2025-08-21 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-servicenow-ide.html | ServiceNow® IDE release notes | Version history for the ServiceNow® IDE application on the ServiceNow Store. | [] | [
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] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-ide.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-ide.html"><body id="store-platcap-rn-servicenow-ide"><main role="main"><article role="article" class="dita" id="store-platcap-rn-servicenow-ide" aria-labelledby="title_store-platcap-rn-servicenow-ide">
<h1 class="title topictitle1" id="title_store-platcap-rn-servicenow-ide"><span class="ph">ServiceNow</span> IDE release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span> IDE application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-servicenow-ide__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d621969e69" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.0 - August 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:
<ul class="ul">
<li class="li">Clone a Git repository that contains multiple applications that support development in source code.</li>
<li class="li">Use the Developer Light (default) and Developer Dark themes in the ServiceNow IDE.</li>
<li class="li">Use the ServiceNow IDE in any supported left-to-right language.</li>
<li class="li">Use the latest version of the ServiceNow SDK in new or converted applications by default.</li>
</ul>
</li>
<li class="li">Fixed:
<ul class="ul">
<li class="li">Cloning pulled only the last commit.</li>
<li class="li">Converted applications appeared as Code ready: False and couldn't be re-converted.</li>
<li class="li">Git operations performance issues.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 2.1.2 - June 2025</dt>
<dd class="dd" id="store-platcap-rn-servicenow-ide__latest-store-platcap-rn-servicenow-ide">Minor stability fixes. No major features or breaking changes.</dd>
<dt class="dt dlterm">Version 2.1.1 - May 2025</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-servicenow-ide__ul_vsb_41c_1fc">
<li class="li">ServiceNow IDE version 2.1 delivers meaningful improvements across the board-faster syncs, better Fluent handling, and a cleaner development experience. With key improvements and a stack of resolved issues, this release is
all about making your workflow smoother and smarter.</li>
<li class="li">New:<ul class="ul" id="store-platcap-rn-servicenow-ide__ul_yy1_p1c_1fc">
<li class="li">Uninstall and reinstall an application (now-sdk deploy -r) in the IDE.</li>
<li class="li">Load specific versions of Fluent and Fluent extensions.</li>
<li class="li">Build fails if Fluent diagnostics contain errors.</li>
<li class="li">Removed duplicate commands for cleaner UI.</li>
<li class="li">Git repository initialization prompt added for first-time syncs to allow user to integrate changes.</li>
<li class="li">Sync now only retrieves changes by default instead of complete application to speed up the process.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-servicenow-ide__ul_vqs_p1c_1fc">
<li class="li">Fixed issues with sync triggering unnecessarily after app conversion.</li>
<li class="li">Git credential issues and unreadable token errors resolved.</li>
<li class="li">Corrected package.json link behavior and Git file permission bugs.</li>
<li class="li">Resolved various sync issues and context menu glitches.</li>
<li class="li">Numerous stability improvements and UI polish.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.4 - March 2025</dt>
<dd class="dd">
<div class="p">
<ul class="ul" id="store-platcap-rn-servicenow-ide__ul_cc3_cfq_42c">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-servicenow-ide__ul_y14_gfq_42c">
<li class="li">Problem and Short description:<ul class="ul" id="store-platcap-rn-servicenow-ide__ul_vgv_gfq_42c">
<li class="li">PRB1859983: Convert directory not working on Windows</li>
<li class="li">PRB1851283: Sync not working properly for user with sn_glider.ide_git_user role only</li>
<li class="li">PRB1847972: Metadata Explorer: Create View Can't Load</li>
<li class="li">PRB1845595: Builder unexpectedly launches new window in Metadata Explorer</li>
<li class="li">PRB1845567: Metadata Explorer not updating after new record creation</li>
<li class="li">PRB1845566: Missing DOM/Document library types in TypeScript language server</li>
<li class="li">PRB1845564: [Metadata Explorer] Do not ask user to select an app if there's only 1 app open or if it's launched from the app</li>
<li class="li">PRB1844801: Users should have an option to forcibly remove all files for an application</li>
<li class="li">PRB1844793: Metadata Exporer: Flows and Subflows incorrectly grouped</li>
<li class="li">PRB1844742: Flow Designer not loading in Metadata Explorer</li>
<li class="li">PRB1842719: [Git Source Control] Not able to push to git through MID server</li>
<li class="li">PRB1840612: Dependencies package.json section giving warnings despite valid pinned versions inputted</li>
<li class="li">PRB1839658: Error when installing dependencies with scopedRegistry</li>
<li class="li">PRB1838789: Package manager doesn't update dependency if version is changed in package.json</li>
<li class="li">PRB1837455: [Git Source Control] Git pull with merge conflicts overwrite/overlap current changes</li>
<li class="li">PRB1827524: Git Relay Attachment file extension being nil</li>
<li class="li">PRB1827023: Create Metadata: Application filter is case sensitive</li>
</ul></li>
</ul></li>
</ul>
</div>
</dd>
<dt class="dt dlterm">Version 2.0.1 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Convert existing scoped applications to develop them in source code from the ServiceNow IDE</li>
<li class="li">Use packages from private NPM registries as third-party libraries</li>
<li class="li">Use TypeScript to create JavaScript modules</li>
</ul>
</li>
<li class="li">Fixed: General stability and performance improvements</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.20 - January 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Introduced the sn_glider.ide_git_user role for using source control in the ServiceNow IDE</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Issues with Git connectivity for certain Git operations</li>
<li class="li">Fluent Language Server error messages</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.4 - December 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-servicenow-ide__ul_brt_lxp_4dc">
<li class="li">PRB1826451: Reopening IDE misses sync alert for off-time metadata updates</li>
<li class="li">PRB1826261: Navigating metadata or clicking "IDE home" icon causes a page error</li>
<li class="li">PRB1825978: Auto-sync is still working</li>
<li class="li">PRB1825945: IDE now should be available to all instance types</li>
<li class="li">PRB1825448: Upgrading pre-1.1.1 app version to 1.1.1 version breaks workspace</li>
<li class="li">PRB1825427: glide.disable.coop_and_coep is set to false</li>
<li class="li">PRB1825303: Fix metadata explorer UI - Update Create Metadata Component to latest design</li>
<li class="li">PRB1824948: [Eslint] Initial eslint file not created with '.json' extension</li>
<li class="li">PRB1824859: [GIT] Resolved changes not picked by GIT</li>
<li class="li">PRB1824229: [Git Source Control] Git repositories not initialized on incognito</li>
<li class="li">PRB1824222: Issues with manual sync for an app when workspace has multiple apps .</li>
<li class="li">PRB1824197: [GIT] Performance issue when multiple apps with git repos opened in one workspace</li>
<li class="li">PRB1824185: Missed logo (browser tab) for IDE</li>
<li class="li">PRB1822225: [GIT] Failed to bootstrap a scoped app based on that repo. Could not find HEAD</li>
<li class="li">PRB1821922: Re-clone breaks source control and related features</li>
<li class="li">PRB1821915: IDE not working for on-prem and regulated markets</li>
<li class="li">PRB1810980: Cannot create new asset in metadata explorer</li>
<li class="li">PRB1805744: Building Llama App in IDE deleting the app</li>
<li class="li">PRB1800287: Store Application icons do not load on application manager due to COEP property set as false by IDE</li>
<li class="li">PRB1795880: [Git Source Control] Cloning from gitlab requires ".git" suffix</li>
<li class="li">PRB1762551: [Git Source Control] Source Control diff does not differentiate between staged and unstaged changes</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Install and use the ServiceNow IDE on personal developer instances (PDIs) obtained from developer.servicenow.com.</li>
<li class="li">Connect to Azure Repos using OAuth 2.0 authentication.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">PRB1802818: Cannot clone repo where now.config.json uses "fluentDir" key</li>
<li class="li">PRB1810386: Broken IDE Welcome page</li>
<li class="li">PRB1797490: On windows machine, Fluent language server doesn't work properly</li>
<li class="li">PRB1806943: No watcher found - console error</li>
<li class="li">PRB1793051: Interacting with IDE should keep user session alive</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.17 - October 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">PRB1802920 - Support Azure Repos</li>
<li class="li">PRB1802818 - Cannot clone repo where now.config.json uses "fluentDir" key</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.16 - September 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: OAuth now supported for git authentication</li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-servicenow-ide__ul_bqt_35s_pcc">
<li class="li">PRB1796331: IDE - Git Checkout is not working</li>
<li class="li">PRB1795880: [Git Source Control] Cloning from gitlab requires ".git" suffix</li>
<li class="li">PRB1795878: [Git Credentials] Rename different command palette credentials options</li>
<li class="li">PRB1795845: Last opened workspace will not open again</li>
<li class="li">PRB1795416: Oauth flow should work for more git providers</li>
<li class="li">PRB1795411: Hanging progress messages on remote git operations</li>
<li class="li">PRB1794847: Loading spinner doesn't spin when loading iFrames</li>
<li class="li">PRB1794301: Restrict the IDE on self hosted/on-prem instances</li>
<li class="li">PRB1793781: [Git source control] Escape button error message while git clone</li>
<li class="li">PRB1792783: [Git source control] Git pull operation does not provide details on completion</li>
<li class="li">PRB1792174: User information does not refresh unless browser cache is completely cleared</li>
<li class="li">PRB1792148: IDE should inform user that PDI instances are not supported</li>
<li class="li">PRB1791914: Fix the OAuth flow for GitHub integration with the IDE</li>
<li class="li">PRB1789092: [Git] Shallow clone not purged from IndexedDB after sanity check</li>
<li class="li">PRB1788968: [Git source control] Invalid git branch name notification "Configure" button</li>
<li class="li">PRB1788707: No active scoped application in the workspace should display no scope information</li>
<li class="li">PRB1788451: Issues with Discard Changes in Command Palette</li>
<li class="li">PRB1788442: Can edit code when session is already expired</li>
<li class="li">PRB1788150: Cloned repo is not recognized as a fluent application</li>
<li class="li">PRB1783495: [Eslint] IDE settings for eslint does not work</li>
<li class="li">PRB1774809: Glider workspace should be by user and not shared</li>
<li class="li">PRB1765102: "'Null Extension Description" when opening app in IDE</li>
<li class="li">PRB1762993: [linting] using gs without importing module does not present linting error</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.14 - August 2024</dt>
<dd class="dd">Create and develop scoped applications in source code in an integrated development environment (IDE) on the <span class="ph">ServiceNow AI Platform</span> to improve collaboration across development teams and
accelerate application development. The ServiceNow IDE is an implementation of Visual Studio Code for the Web on the <span class="ph">ServiceNow AI Platform</span>. With the ServiceNow IDE, you can get started building scoped applications quickly using familiar
tools and industry-standard development practices. With ServiceNow Fluent, a domain-specific language for defining application metadata, you can manage and maintain the source code for your applications in your favorite
Git-based source control provider directly from the ServiceNow IDE.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-ide.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-ide.html\"><body id=\"store-platcap-rn-servicenow-ide\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-servicenow-ide\" aria-labelledby=\"title_store-platcap-rn-servicenow-ide\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-servicenow-ide\"><span class=\"ph\">ServiceNow</span> IDE release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">ServiceNow®</span> IDE application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-servicenow-ide__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d621969e69\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.0.0 - August 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:\n <ul class=\"ul\">\n <li class=\"li\">Clone a Git repository that contains multiple applications that support development in source code.</li>\n <li class=\"li\">Use the Developer Light (default) and Developer Dark themes in the ServiceNow IDE.</li>\n <li class=\"li\">Use the ServiceNow IDE in any supported left-to-right language.</li>\n <li class=\"li\">Use the latest version of the ServiceNow SDK in new or converted applications by default.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:\n <ul class=\"ul\">\n <li class=\"li\">Cloning pulled only the last commit.</li>\n <li class=\"li\">Converted applications appeared as Code ready: False and couldn't be re-converted.</li>\n <li class=\"li\">Git operations performance issues.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.2 - June 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-servicenow-ide__latest-store-platcap-rn-servicenow-ide\">Minor stability fixes. No major features or breaking changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.1 - May 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-servicenow-ide__ul_vsb_41c_1fc\">\n <li class=\"li\">ServiceNow IDE version 2.1 delivers meaningful improvements across the board-faster syncs, better Fluent handling, and a cleaner development experience. With key improvements and a stack of resolved issues, this release is\n all about making your workflow smoother and smarter.</li>\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-ide__ul_yy1_p1c_1fc\">\n <li class=\"li\">Uninstall and reinstall an application (now-sdk deploy -r) in the IDE.</li>\n <li class=\"li\">Load specific versions of Fluent and Fluent extensions.</li>\n <li class=\"li\">Build fails if Fluent diagnostics contain errors.</li>\n <li class=\"li\">Removed duplicate commands for cleaner UI.</li>\n <li class=\"li\">Git repository initialization prompt added for first-time syncs to allow user to integrate changes.</li>\n <li class=\"li\">Sync now only retrieves changes by default instead of complete application to speed up the process.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-ide__ul_vqs_p1c_1fc\">\n <li class=\"li\">Fixed issues with sync triggering unnecessarily after app conversion.</li>\n <li class=\"li\">Git credential issues and unreadable token errors resolved.</li>\n <li class=\"li\">Corrected package.json link behavior and Git file permission bugs.</li>\n <li class=\"li\">Resolved various sync issues and context menu glitches.</li>\n <li class=\"li\">Numerous stability improvements and UI polish.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - March 2025</dt>\n <dd class=\"dd\">\n <div class=\"p\">\n <ul class=\"ul\" id=\"store-platcap-rn-servicenow-ide__ul_cc3_cfq_42c\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-ide__ul_y14_gfq_42c\">\n <li class=\"li\">Problem and Short description:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-ide__ul_vgv_gfq_42c\">\n <li class=\"li\">PRB1859983: Convert directory not working on Windows</li>\n <li class=\"li\">PRB1851283: Sync not working properly for user with sn_glider.ide_git_user role only</li>\n <li class=\"li\">PRB1847972: Metadata Explorer: Create View Can't Load</li>\n <li class=\"li\">PRB1845595: Builder unexpectedly launches new window in Metadata Explorer</li>\n <li class=\"li\">PRB1845567: Metadata Explorer not updating after new record creation</li>\n <li class=\"li\">PRB1845566: Missing DOM/Document library types in TypeScript language server</li>\n <li class=\"li\">PRB1845564: [Metadata Explorer] Do not ask user to select an app if there's only 1 app open or if it's launched from the app</li>\n <li class=\"li\">PRB1844801: Users should have an option to forcibly remove all files for an application</li>\n <li class=\"li\">PRB1844793: Metadata Exporer: Flows and Subflows incorrectly grouped</li>\n <li class=\"li\">PRB1844742: Flow Designer not loading in Metadata Explorer</li>\n <li class=\"li\">PRB1842719: [Git Source Control] Not able to push to git through MID server</li>\n <li class=\"li\">PRB1840612: Dependencies package.json section giving warnings despite valid pinned versions inputted</li>\n <li class=\"li\">PRB1839658: Error when installing dependencies with scopedRegistry</li>\n <li class=\"li\">PRB1838789: Package manager doesn't update dependency if version is changed in package.json</li>\n <li class=\"li\">PRB1837455: [Git Source Control] Git pull with merge conflicts overwrite/overlap current changes</li>\n <li class=\"li\">PRB1827524: Git Relay Attachment file extension being nil</li>\n <li class=\"li\">PRB1827023: Create Metadata: Application filter is case sensitive</li>\n </ul></li>\n </ul></li>\n </ul>\n </div>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Convert existing scoped applications to develop them in source code from the ServiceNow IDE</li>\n <li class=\"li\">Use packages from private NPM registries as third-party libraries</li>\n <li class=\"li\">Use TypeScript to create JavaScript modules</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: General stability and performance improvements</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.20 - January 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Introduced the sn_glider.ide_git_user role for using source control in the ServiceNow IDE</li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Issues with Git connectivity for certain Git operations</li>\n <li class=\"li\">Fluent Language Server error messages</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.4 - December 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-ide__ul_brt_lxp_4dc\">\n <li class=\"li\">PRB1826451: Reopening IDE misses sync alert for off-time metadata updates</li>\n <li class=\"li\">PRB1826261: Navigating metadata or clicking "IDE home" icon causes a page error</li>\n <li class=\"li\">PRB1825978: Auto-sync is still working</li>\n <li class=\"li\">PRB1825945: IDE now should be available to all instance types</li>\n <li class=\"li\">PRB1825448: Upgrading pre-1.1.1 app version to 1.1.1 version breaks workspace</li>\n <li class=\"li\">PRB1825427: glide.disable.coop_and_coep is set to false</li>\n <li class=\"li\">PRB1825303: Fix metadata explorer UI - Update Create Metadata Component to latest design</li>\n <li class=\"li\">PRB1824948: [Eslint] Initial eslint file not created with '.json' extension</li>\n <li class=\"li\">PRB1824859: [GIT] Resolved changes not picked by GIT</li>\n <li class=\"li\">PRB1824229: [Git Source Control] Git repositories not initialized on incognito</li>\n <li class=\"li\">PRB1824222: Issues with manual sync for an app when workspace has multiple apps .</li>\n <li class=\"li\">PRB1824197: [GIT] Performance issue when multiple apps with git repos opened in one workspace</li>\n <li class=\"li\">PRB1824185: Missed logo (browser tab) for IDE</li>\n <li class=\"li\">PRB1822225: [GIT] Failed to bootstrap a scoped app based on that repo. Could not find HEAD</li>\n <li class=\"li\">PRB1821922: Re-clone breaks source control and related features</li>\n <li class=\"li\">PRB1821915: IDE not working for on-prem and regulated markets</li>\n <li class=\"li\">PRB1810980: Cannot create new asset in metadata explorer</li>\n <li class=\"li\">PRB1805744: Building Llama App in IDE deleting the app</li>\n <li class=\"li\">PRB1800287: Store Application icons do not load on application manager due to COEP property set as false by IDE</li>\n <li class=\"li\">PRB1795880: [Git Source Control] Cloning from gitlab requires ".git" suffix</li>\n <li class=\"li\">PRB1762551: [Git Source Control] Source Control diff does not differentiate between staged and unstaged changes</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Install and use the ServiceNow IDE on personal developer instances (PDIs) obtained from developer.servicenow.com.</li>\n <li class=\"li\">Connect to Azure Repos using OAuth 2.0 authentication.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">PRB1802818: Cannot clone repo where now.config.json uses "fluentDir" key</li>\n <li class=\"li\">PRB1810386: Broken IDE Welcome page</li>\n <li class=\"li\">PRB1797490: On windows machine, Fluent language server doesn't work properly</li>\n <li class=\"li\">PRB1806943: No watcher found - console error</li>\n <li class=\"li\">PRB1793051: Interacting with IDE should keep user session alive</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.17 - October 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">PRB1802920 - Support Azure Repos</li>\n <li class=\"li\">PRB1802818 - Cannot clone repo where now.config.json uses "fluentDir" key</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.16 - September 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: OAuth now supported for git authentication</li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-ide__ul_bqt_35s_pcc\">\n <li class=\"li\">PRB1796331: IDE - Git Checkout is not working</li>\n <li class=\"li\">PRB1795880: [Git Source Control] Cloning from gitlab requires ".git" suffix</li>\n <li class=\"li\">PRB1795878: [Git Credentials] Rename different command palette credentials options</li>\n <li class=\"li\">PRB1795845: Last opened workspace will not open again</li>\n <li class=\"li\">PRB1795416: Oauth flow should work for more git providers</li>\n <li class=\"li\">PRB1795411: Hanging progress messages on remote git operations</li>\n <li class=\"li\">PRB1794847: Loading spinner doesn't spin when loading iFrames</li>\n <li class=\"li\">PRB1794301: Restrict the IDE on self hosted/on-prem instances</li>\n <li class=\"li\">PRB1793781: [Git source control] Escape button error message while git clone</li>\n <li class=\"li\">PRB1792783: [Git source control] Git pull operation does not provide details on completion</li>\n <li class=\"li\">PRB1792174: User information does not refresh unless browser cache is completely cleared</li>\n <li class=\"li\">PRB1792148: IDE should inform user that PDI instances are not supported</li>\n <li class=\"li\">PRB1791914: Fix the OAuth flow for GitHub integration with the IDE</li>\n <li class=\"li\">PRB1789092: [Git] Shallow clone not purged from IndexedDB after sanity check</li>\n <li class=\"li\">PRB1788968: [Git source control] Invalid git branch name notification "Configure" button</li>\n <li class=\"li\">PRB1788707: No active scoped application in the workspace should display no scope information</li>\n <li class=\"li\">PRB1788451: Issues with Discard Changes in Command Palette</li>\n <li class=\"li\">PRB1788442: Can edit code when session is already expired</li>\n <li class=\"li\">PRB1788150: Cloned repo is not recognized as a fluent application</li>\n <li class=\"li\">PRB1783495: [Eslint] IDE settings for eslint does not work</li>\n <li class=\"li\">PRB1774809: Glider workspace should be by user and not shared</li>\n <li class=\"li\">PRB1765102: "'Null Extension Description" when opening app in IDE</li>\n <li class=\"li\">PRB1762993: [linting] using gs without importing module does not present linting error</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.14 - August 2024</dt>\n <dd class=\"dd\">Create and develop scoped applications in source code in an integrated development environment (IDE) on the <span class=\"ph\">ServiceNow AI Platform</span> to improve collaboration across development teams and\n accelerate application development. The ServiceNow IDE is an implementation of Visual Studio Code for the Web on the <span class=\"ph\">ServiceNow AI Platform</span>. With the ServiceNow IDE, you can get started building scoped applications quickly using familiar\n tools and industry-standard development practices. With ServiceNow Fluent, a domain-specific language for defining application metadata, you can manage and maintain the source code for your applications in your favorite\n Git-based source control provider directly from the ServiceNow IDE.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow IDE release notes
Version history for the ServiceNow® IDE application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.0 - August 2025
* New:
+ Clone a Git repository that contains multiple applications that support development in source code.
+ Use the Developer Light (default) and Developer Dark themes in the ServiceNow IDE.
+ Use the ServiceNow IDE in any supported left-to-right language.
+ Use the latest version of the ServiceNow SDK in new or converted applications by default.
* Fixed:
+ Cloning pulled only the last commit.
+ Converted applications appeared as Code ready: False and couldn't be re-converted.
+ Git operations performance issues.
#### Version 2.1.2 - June 2025
Minor stability fixes. No major features or breaking changes.
#### Version 2.1.1 - May 2025
* ServiceNow IDE version 2.1 delivers meaningful improvements across the board-faster syncs, better Fluent handling, and a cleaner development experience. With key improvements and a stack of resolved issues, this release is
all about making your workflow smoother and smarter.
* New:
+ Uninstall and reinstall an application (now-sdk deploy -r) in the IDE.
+ Load specific versions of Fluent and Fluent extensions.
+ Build fails if Fluent diagnostics contain errors.
+ Removed duplicate commands for cleaner UI.
+ Git repository initialization prompt added for first-time syncs to allow user to integrate changes.
+ Sync now only retrieves changes by default instead of complete application to speed up the process.
* Fixed:
+ Fixed issues with sync triggering unnecessarily after app conversion.
+ Git credential issues and unreadable token errors resolved.
+ Corrected package.json link behavior and Git file permission bugs.
+ Resolved various sync issues and context menu glitches.
+ Numerous stability improvements and UI polish.
#### Version 2.0.4 - March 2025
* Fixed:
+ Problem and Short description:
- PRB1859983: Convert directory not working on Windows
- PRB1851283: Sync not working properly for user with sn\_glider.ide\_git\_user role only
- PRB1847972: Metadata Explorer: Create View Can't Load
- PRB1845595: Builder unexpectedly launches new window in Metadata Explorer
- PRB1845567: Metadata Explorer not updating after new record creation
- PRB1845566: Missing DOM/Document library types in TypeScript language server
- PRB1845564: [Metadata Explorer] Do not ask user to select an app if there's only 1 app open or if it's launched from the app
- PRB1844801: Users should have an option to forcibly remove all files for an application
- PRB1844793: Metadata Exporer: Flows and Subflows incorrectly grouped
- PRB1844742: Flow Designer not loading in Metadata Explorer
- PRB1842719: [Git Source Control] Not able to push to git through MID server
- PRB1840612: Dependencies package.json section giving warnings despite valid pinned versions inputted
- PRB1839658: Error when installing dependencies with scopedRegistry
- PRB1838789: Package manager doesn't update dependency if version is changed in package.json
- PRB1837455: [Git Source Control] Git pull with merge conflicts overwrite/overlap current changes
- PRB1827524: Git Relay Attachment file extension being nil
- PRB1827023: Create Metadata: Application filter is case sensitive
#### Version 2.0.1 - February 2025
* New:
+ Convert existing scoped applications to develop them in source code from the ServiceNow IDE
+ Use packages from private NPM registries as third-party libraries
+ Use TypeScript to create JavaScript modules
* Fixed: General stability and performance improvements
#### Version 1.1.20 - January 2025
* New: Introduced the sn\_glider.ide\_git\_user role for using source control in the ServiceNow IDE
* Fixed:
+ Issues with Git connectivity for certain Git operations
+ Fluent Language Server error messages
#### Version 1.1.4 - December 2024
* Fixed:
+ PRB1826451: Reopening IDE misses sync alert for off-time metadata updates
+ PRB1826261: Navigating metadata or clicking "IDE home" icon causes a page error
+ PRB1825978: Auto-sync is still working
+ PRB1825945: IDE now should be available to all instance types
+ PRB1825448: Upgrading pre-1.1.1 app version to 1.1.1 version breaks workspace
+ PRB1825427: glide.disable.coop\_and\_coep is set to false
+ PRB1825303: Fix metadata explorer UI - Update Create Metadata Component to latest design
+ PRB1824948: [Eslint] Initial eslint file not created with '.json' extension
+ PRB1824859: [GIT] Resolved changes not picked by GIT
+ PRB1824229: [Git Source Control] Git repositories not initialized on incognito
+ PRB1824222: Issues with manual sync for an app when workspace has multiple apps .
+ PRB1824197: [GIT] Performance issue when multiple apps with git repos opened in one workspace
+ PRB1824185: Missed logo (browser tab) for IDE
+ PRB1822225: [GIT] Failed to bootstrap a scoped app based on that repo. Could not find HEAD
+ PRB1821922: Re-clone breaks source control and related features
+ PRB1821915: IDE not working for on-prem and regulated markets
+ PRB1810980: Cannot create new asset in metadata explorer
+ PRB1805744: Building Llama App in IDE deleting the app
+ PRB1800287: Store Application icons do not load on application manager due to COEP property set as false by IDE
+ PRB1795880: [Git Source Control] Cloning from gitlab requires ".git" suffix
+ PRB1762551: [Git Source Control] Source Control diff does not differentiate between staged and unstaged changes
#### Version 1.1.0 - November 2024
* New:
+ Install and use the ServiceNow IDE on personal developer instances (PDIs) obtained from developer.servicenow.com.
+ Connect to Azure Repos using OAuth 2.0 authentication.
* Fixed:
+ PRB1802818: Cannot clone repo where now.config.json uses "fluentDir" key
+ PRB1810386: Broken IDE Welcome page
+ PRB1797490: On windows machine, Fluent language server doesn't work properly
+ PRB1806943: No watcher found - console error
+ PRB1793051: Interacting with IDE should keep user session alive
#### Version 1.0.17 - October 2024
* Fixed:
+ PRB1802920 - Support Azure Repos
+ PRB1802818 - Cannot clone repo where now.config.json uses "fluentDir" key
#### Version 1.0.16 - September 2024
* New: OAuth now supported for git authentication
* Fixed:
+ PRB1796331: IDE - Git Checkout is not working
+ PRB1795880: [Git Source Control] Cloning from gitlab requires ".git" suffix
+ PRB1795878: [Git Credentials] Rename different command palette credentials options
+ PRB1795845: Last opened workspace will not open again
+ PRB1795416: Oauth flow should work for more git providers
+ PRB1795411: Hanging progress messages on remote git operations
+ PRB1794847: Loading spinner doesn't spin when loading iFrames
+ PRB1794301: Restrict the IDE on self hosted/on-prem instances
+ PRB1793781: [Git source control] Escape button error message while git clone
+ PRB1792783: [Git source control] Git pull operation does not provide details on completion
+ PRB1792174: User information does not refresh unless browser cache is completely cleared
+ PRB1792148: IDE should inform user that PDI instances are not supported
+ PRB1791914: Fix the OAuth flow for GitHub integration with the IDE
+ PRB1789092: [Git] Shallow clone not purged from IndexedDB after sanity check
+ PRB1788968: [Git source control] Invalid git branch name notification "Configure" button
+ PRB1788707: No active scoped application in the workspace should display no scope information
+ PRB1788451: Issues with Discard Changes in Command Palette
+ PRB1788442: Can edit code when session is already expired
+ PRB1788150: Cloned repo is not recognized as a fluent application
+ PRB1783495: [Eslint] IDE settings for eslint does not work
+ PRB1774809: Glider workspace should be by user and not shared
+ PRB1765102: "'Null Extension Description" when opening app in IDE
+ PRB1762993: [linting] using gs without importing module does not present linting error
#### Version 1.0.14 - August 2024
Create and develop scoped applications in source code in an integrated development environment (IDE) on the ServiceNow AI Platform to improve collaboration across development teams and
accelerate application development. The ServiceNow IDE is an implementation of Visual Studio Code for the Web on the ServiceNow AI Platform. With the ServiceNow IDE, you can get started building scoped applications quickly using familiar
tools and industry-standard development practices. With ServiceNow Fluent, a domain-specific language for defining application metadata, you can manage and maintain the source code for your applications in your favorite
Git-based source control provider directly from the ServiceNow IDE.
| ---
title: "ServiceNow\xAE IDE release notes"
description: "Version history for the ServiceNow\xAE IDE application on the ServiceNow\
\ Store."
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# ServiceNow IDE release notes
Version history for the ServiceNow® IDE application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.0 - August 2025
* New:
+ Clone a Git repository that contains multiple applications that support development in source code.
+ Use the Developer Light (default) and Developer Dark themes in the ServiceNow IDE.
+ Use the ServiceNow IDE in any supported left-to-right language.
+ Use the latest version of the ServiceNow SDK in new or converted applications by default.
* Fixed:
+ Cloning pulled only the last commit.
+ Converted applications appeared as Code ready: False and couldn't be re-converted.
+ Git operations performance issues.
#### Version 2.1.2 - June 2025
Minor stability fixes. No major features or breaking changes.
#### Version 2.1.1 - May 2025
* ServiceNow IDE version 2.1 delivers meaningful improvements across the board-faster syncs, better Fluent handling, and a cleaner development experience. With key improvements and a stack of resolved issues, this release is
all about making your workflow smoother and smarter.
* New:
+ Uninstall and reinstall an application (now-sdk deploy -r) in the IDE.
+ Load specific versions of Fluent and Fluent extensions.
+ Build fails if Fluent diagnostics contain errors.
+ Removed duplicate commands for cleaner UI.
+ Git repository initialization prompt added for first-time syncs to allow user to integrate changes.
+ Sync now only retrieves changes by default instead of complete application to speed up the process.
* Fixed:
+ Fixed issues with sync triggering unnecessarily after app conversion.
+ Git credential issues and unreadable token errors resolved.
+ Corrected package.json link behavior and Git file permission bugs.
+ Resolved various sync issues and context menu glitches.
+ Numerous stability improvements and UI polish.
#### Version 2.0.4 - March 2025
* Fixed:
+ Problem and Short description:
- PRB1859983: Convert directory not working on Windows
- PRB1851283: Sync not working properly for user with sn\_glider.ide\_git\_user role only
- PRB1847972: Metadata Explorer: Create View Can't Load
- PRB1845595: Builder unexpectedly launches new window in Metadata Explorer
- PRB1845567: Metadata Explorer not updating after new record creation
- PRB1845566: Missing DOM/Document library types in TypeScript language server
- PRB1845564: [Metadata Explorer] Do not ask user to select an app if there's only 1 app open or if it's launched from the app
- PRB1844801: Users should have an option to forcibly remove all files for an application
- PRB1844793: Metadata Exporer: Flows and Subflows incorrectly grouped
- PRB1844742: Flow Designer not loading in Metadata Explorer
- PRB1842719: [Git Source Control] Not able to push to git through MID server
- PRB1840612: Dependencies package.json section giving warnings despite valid pinned versions inputted
- PRB1839658: Error when installing dependencies with scopedRegistry
- PRB1838789: Package manager doesn't update dependency if version is changed in package.json
- PRB1837455: [Git Source Control] Git pull with merge conflicts overwrite/overlap current changes
- PRB1827524: Git Relay Attachment file extension being nil
- PRB1827023: Create Metadata: Application filter is case sensitive
#### Version 2.0.1 - February 2025
* New:
+ Convert existing scoped applications to develop them in source code from the ServiceNow IDE
+ Use packages from private NPM registries as third-party libraries
+ Use TypeScript to create JavaScript modules
* Fixed: General stability and performance improvements
#### Version 1.1.20 - January 2025
* New: Introduced the sn\_glider.ide\_git\_user role for using source control in the ServiceNow IDE
* Fixed:
+ Issues with Git connectivity for certain Git operations
+ Fluent Language Server error messages
#### Version 1.1.4 - December 2024
* Fixed:
+ PRB1826451: Reopening IDE misses sync alert for off-time metadata updates
+ PRB1826261: Navigating metadata or clicking "IDE home" icon causes a page error
+ PRB1825978: Auto-sync is still working
+ PRB1825945: IDE now should be available to all instance types
+ PRB1825448: Upgrading pre-1.1.1 app version to 1.1.1 version breaks workspace
+ PRB1825427: glide.disable.coop\_and\_coep is set to false
+ PRB1825303: Fix metadata explorer UI - Update Create Metadata Component to latest design
+ PRB1824948: [Eslint] Initial eslint file not created with '.json' extension
+ PRB1824859: [GIT] Resolved changes not picked by GIT
+ PRB1824229: [Git Source Control] Git repositories not initialized on incognito
+ PRB1824222: Issues with manual sync for an app when workspace has multiple apps .
+ PRB1824197: [GIT] Performance issue when multiple apps with git repos opened in one workspace
+ PRB1824185: Missed logo (browser tab) for IDE
+ PRB1822225: [GIT] Failed to bootstrap a scoped app based on that repo. Could not find HEAD
+ PRB1821922: Re-clone breaks source control and related features
+ PRB1821915: IDE not working for on-prem and regulated markets
+ PRB1810980: Cannot create new asset in metadata explorer
+ PRB1805744: Building Llama App in IDE deleting the app
+ PRB1800287: Store Application icons do not load on application manager due to COEP property set as false by IDE
+ PRB1795880: [Git Source Control] Cloning from gitlab requires ".git" suffix
+ PRB1762551: [Git Source Control] Source Control diff does not differentiate between staged and unstaged changes
#### Version 1.1.0 - November 2024
* New:
+ Install and use the ServiceNow IDE on personal developer instances (PDIs) obtained from developer.servicenow.com.
+ Connect to Azure Repos using OAuth 2.0 authentication.
* Fixed:
+ PRB1802818: Cannot clone repo where now.config.json uses "fluentDir" key
+ PRB1810386: Broken IDE Welcome page
+ PRB1797490: On windows machine, Fluent language server doesn't work properly
+ PRB1806943: No watcher found - console error
+ PRB1793051: Interacting with IDE should keep user session alive
#### Version 1.0.17 - October 2024
* Fixed:
+ PRB1802920 - Support Azure Repos
+ PRB1802818 - Cannot clone repo where now.config.json uses "fluentDir" key
#### Version 1.0.16 - September 2024
* New: OAuth now supported for git authentication
* Fixed:
+ PRB1796331: IDE - Git Checkout is not working
+ PRB1795880: [Git Source Control] Cloning from gitlab requires ".git" suffix
+ PRB1795878: [Git Credentials] Rename different command palette credentials options
+ PRB1795845: Last opened workspace will not open again
+ PRB1795416: Oauth flow should work for more git providers
+ PRB1795411: Hanging progress messages on remote git operations
+ PRB1794847: Loading spinner doesn't spin when loading iFrames
+ PRB1794301: Restrict the IDE on self hosted/on-prem instances
+ PRB1793781: [Git source control] Escape button error message while git clone
+ PRB1792783: [Git source control] Git pull operation does not provide details on completion
+ PRB1792174: User information does not refresh unless browser cache is completely cleared
+ PRB1792148: IDE should inform user that PDI instances are not supported
+ PRB1791914: Fix the OAuth flow for GitHub integration with the IDE
+ PRB1789092: [Git] Shallow clone not purged from IndexedDB after sanity check
+ PRB1788968: [Git source control] Invalid git branch name notification "Configure" button
+ PRB1788707: No active scoped application in the workspace should display no scope information
+ PRB1788451: Issues with Discard Changes in Command Palette
+ PRB1788442: Can edit code when session is already expired
+ PRB1788150: Cloned repo is not recognized as a fluent application
+ PRB1783495: [Eslint] IDE settings for eslint does not work
+ PRB1774809: Glider workspace should be by user and not shared
+ PRB1765102: "'Null Extension Description" when opening app in IDE
+ PRB1762993: [linting] using gs without importing module does not present linting error
#### Version 1.0.14 - August 2024
Create and develop scoped applications in source code in an integrated development environment (IDE) on the ServiceNow AI Platform to improve collaboration across development teams and
accelerate application development. The ServiceNow IDE is an implementation of Visual Studio Code for the Web on the ServiceNow AI Platform. With the ServiceNow IDE, you can get started building scoped applications quickly using familiar
tools and industry-standard development practices. With ServiceNow Fluent, a domain-specific language for defining application metadata, you can manage and maintain the source code for your applications in your favorite
Git-based source control provider directly from the ServiceNow IDE.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-amazon-connect.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-amazon-connect.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-amazon-connect.html | ServiceNow Voice with Amazon Connect release notes | Version history for the ServiceNow Voice with Amazon Connect application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow® Voice"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-amazon-connect.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-amazon-connect.html"><body id="store-platcap-rn-servicenow-voice-amazon-connect"><main role="main"><article role="article" class="dita" id="store-platcap-rn-servicenow-voice-amazon-connect" aria-labelledby="title_store-platcap-rn-servicenow-voice-amazon-connect">
<h1 class="title topictitle1" id="title_store-platcap-rn-servicenow-voice-amazon-connect">ServiceNow Voice with <span class="ph">Amazon Connect</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ServiceNow Voice with <span class="ph">Amazon Connect</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-servicenow-voice-amazon-connect__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d577579e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.7.5 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed in this release:<ul class="ul" id="store-platcap-rn-servicenow-voice-amazon-connect__ul_urv_fbv_zfc">
<li class="li">Setup Guide updates to resolve the issue with Lex Bot import failing during the creation step</li>
<li class="li">A new lex.json.zip file to create LEX V2 bots</li>
<li class="li">Upgrade to Node.js V22</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.7.3 - January 2025</dt>
<dd class="dd" id="store-platcap-rn-servicenow-voice-amazon-connect__latest-servicenow-voice-amazon-connect">Fix in this release: When manager monitors an interaction on the Call Analysis tab, the Assignment Group will not be changed when the manager exits the interaction.</dd>
<dt class="dt dlterm">Version 4.5.7 - January 2025</dt>
<dd class="dd">Fix in this release: Previously the interaction was assigned to the manager when the manager monitored the interaction in the call analysis tab. With this update, the interaction will stay assigned to the agent to
preserve agent ownership of the interaction.</dd>
<dt class="dt dlterm">Version 4.7.0 - November 2024</dt>
<dd class="dd">New in this release: Call summarization: Support for outbound call and support when real time transcript is not available.</dd>
<dt class="dt dlterm">Version 4.5.5 - November 2024</dt>
<dd class="dd">Fixed in this release: If a second agent joins the call and then disconnects from a call while the first agent is still on the call, the assigned_to of the interaction does not get overwritten.</dd>
<dt class="dt dlterm">Version 4.6.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed minor issues</li>
<li class="li">Minor improvements</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.5.3 - April 2024</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 4.0.5 - March 2024</dt>
<dd class="dd">Fixed: Japanese language support for Real Time Transcription is now available.</dd>
<dt class="dt dlterm">Version 4.5.1 - March 2024</dt>
<dd class="dd">Fixed: Japanese language support for Real Time Transcription is available.</dd>
<dt class="dt dlterm">Version 4.5.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)</li>
<li class="li">The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.4 - January 2024</dt>
<dd class="dd">Fixed: This version now uses the latest version of Amazon Connect Streams API. This update enables customers to continue using CCP integration after Google Chrome blocks third-party cookies in 2024. Please note that
Google Chrome requires you to authorize cookies on the browser to use CCP. For more information, refer to the AWS documentation: https://docs.aws.amazon.com/connect/latest/adminguide/3pcookies.html.</dd>
<dt class="dt dlterm">Version 4.0.3 - December 2023</dt>
<dd class="dd">Fixed: This version allows Node.js to be upgraded to Node.js v18 to support AWS Lambda.</dd>
<dt class="dt dlterm">Version 4.0.2 - August 2023</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-servicenow-voice-amazon-connect__ul_mg2_kfx_yzb">
<li class="li">Changes:<ul class="ul" id="store-platcap-rn-servicenow-voice-amazon-connect__ul_l45_lfx_yzb">
<li class="li">Supporting Real Time Transcription.</li>
<li class="li">Support agent to agent call transfers.</li>
<li class="li">Support agent to queue call transfers.</li>
<li class="li">Changes done to support Outbound Calls (manual dial).</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.3 - February 2023</dt>
<dd class="dd">Fixed: minor changes.</dd>
<dt class="dt dlterm">Version 3.1.0 - August 2022</dt>
<dd class="dd">Fixed: Minor bug fixes for i18n.</dd>
<dt class="dt dlterm">Version 3.0.0 - March 2022</dt>
<dd class="dd">New: Amazon Connect for Cloud Call center is now ServiceNow Voice with Amazon Connect.</dd>
<dt class="dt dlterm">Version 2.0.5 - February 2022</dt>
<dd class="dd">New: Amazon Connect for Cloud Call center is now ServiceNow Voice with Amazon Connect.</dd>
<dt class="dt dlterm">Version 2.0.3 - August 2021</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-servicenow-voice-amazon-connect__ul_gcg_nrn_mqb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-servicenow-voice-amazon-connect__ul_lwd_qrn_mqb">
<li class="li">Updated cloud formation template to support Lambda with node.js 14.x version runtime.</li>
<li class="li">Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)Outbound calling support with Flow Templates to quickly run outbound calling</li>
<li class="li">Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace</li>
<li class="li">Support for Instance Parameters to configure each amazon connect instance with custom parameters when first registering an Instance.</li>
</ul></li>
<li class="li">Changed: <ul class="ul" id="store-platcap-rn-servicenow-voice-amazon-connect__ul_uzb_qrn_mqb">
<li class="li">While first registering the connect instance, you can provide a ccpHost and ccpURL if the amazon connect domain for your instance is not the latest one.</li>
<li class="li">Support for upcoming aws domain change to "my.connect.aws"</li>
<li class="li">Updated setup guide Home step to point to Documentation website for latest video</li>
</ul></li>
<li class="li">Fixed: Issues with Setup Guide when glide.ui.escape_all_script is set to false</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - February 2021</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-servicenow-voice-amazon-connect__ul_mnn_lrn_mqb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-servicenow-voice-amazon-connect__ul_nnn_lrn_mqb">
<li class="li">Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)</li>
<li class="li">Outbound calling support with Flow Templates to quickly run outbound calling</li>
<li class="li">Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace Support for Instance Parameters to configure each amazon connect instance with custom parameters when first registering an
Instance.</li>
</ul></li>
<li class="li">Changed: While first registering the connect instance, you can provide a ccpHost and ccpURL if the amazon connect domain for your instance is not the latest one. Support for upcoming aws domain change to
"my.connect.aws" Updated setup guide Home step to point to Documentation website for latest video</li>
<li class="li">Fixed: Issues with Setup Guide when glide.ui.escape_all_script is set to false</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.1 - December 2020</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-servicenow-voice-amazon-connect__ul_lsc_kpx_xnb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-servicenow-voice-amazon-connect__ul_lgw_kpx_xnb">
<li class="li">Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)</li>
<li class="li">Outbound calling support with Flow Templates to quickly run outbound calling</li>
<li class="li">Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace</li>
<li class="li">Support for Instance Parameters to configure each amazon connect instance with custom parameters when first registering an Instance.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-servicenow-voice-amazon-connect__ul_mwv_mpx_xnb">
<li class="li">While first registering the connect instance, you can provide a ccpHost and ccpURL if the Amazon Connect domain for your instance is not the latest one.</li>
<li class="li">Support for upcoming AWS domain change to 'my.connect.aws'</li>
</ul></li>
<li class="li">Fixed: Issues with Setup Guide when glide.ui.escape_all_script is set to false</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-servicenow-voice-amazon-connect__ul_fk4_bnh_gnb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-servicenow-voice-amazon-connect__ul_twz_bnh_gnb">
<li class="li">Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)</li>
<li class="li">Outbound calling support with Flow Templates to quickly run outbound calling</li>
<li class="li">Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.1.1 - July 2020</dt>
<dd class="dd">Fixed: Fixed an issue with the interactionId not being set for unknown callers.</dd>
<dt class="dt dlterm">Version 1.0.1 - April 2020</dt>
<dd class="dd">Works in concert with the <span class="ph">Cloud Call Center</span> Core and <span class="ph">Cloud Call Center</span> for <span class="ph">ITSM</span> apps to enable new employee experiences, unlock productivity for agents, and provide management with insights and coaching opportunities.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-amazon-connect.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-amazon-connect.html\"><body id=\"store-platcap-rn-servicenow-voice-amazon-connect\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-servicenow-voice-amazon-connect\" aria-labelledby=\"title_store-platcap-rn-servicenow-voice-amazon-connect\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-servicenow-voice-amazon-connect\">ServiceNow Voice with <span class=\"ph\">Amazon Connect</span> release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ServiceNow Voice with <span class=\"ph\">Amazon Connect</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d577579e64\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 4.7.5 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed in this release:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__ul_urv_fbv_zfc\">\n <li class=\"li\">Setup Guide updates to resolve the issue with Lex Bot import failing during the creation step</li>\n <li class=\"li\">A new lex.json.zip file to create LEX V2 bots</li>\n <li class=\"li\">Upgrade to Node.js V22</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.7.3 - January 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__latest-servicenow-voice-amazon-connect\">Fix in this release: When manager monitors an interaction on the Call Analysis tab, the Assignment Group will not be changed when the manager exits the interaction.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.5.7 - January 2025</dt>\n <dd class=\"dd\">Fix in this release: Previously the interaction was assigned to the manager when the manager monitored the interaction in the call analysis tab. With this update, the interaction will stay assigned to the agent to\n preserve agent ownership of the interaction.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.7.0 - November 2024</dt>\n <dd class=\"dd\">New in this release: Call summarization: Support for outbound call and support when real time transcript is not available.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.5.5 - November 2024</dt>\n <dd class=\"dd\">Fixed in this release: If a second agent joins the call and then disconnects from a call while the first agent is still on the call, the assigned_to of the interaction does not get overwritten.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.6.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed minor issues</li>\n <li class=\"li\">Minor improvements</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.5.3 - April 2024</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.5 - March 2024</dt>\n <dd class=\"dd\">Fixed: Japanese language support for Real Time Transcription is now available.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.5.1 - March 2024</dt>\n <dd class=\"dd\">Fixed: Japanese language support for Real Time Transcription is available.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.5.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)</li>\n <li class=\"li\">The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.4 - January 2024</dt>\n <dd class=\"dd\">Fixed: This version now uses the latest version of Amazon Connect Streams API. This update enables customers to continue using CCP integration after Google Chrome blocks third-party cookies in 2024. Please note that\n Google Chrome requires you to authorize cookies on the browser to use CCP. For more information, refer to the AWS documentation: https://docs.aws.amazon.com/connect/latest/adminguide/3pcookies.html.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.3 - December 2023</dt>\n <dd class=\"dd\">Fixed: This version allows Node.js to be upgraded to Node.js v18 to support AWS Lambda.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.2 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__ul_mg2_kfx_yzb\">\n <li class=\"li\">Changes:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__ul_l45_lfx_yzb\">\n <li class=\"li\">Supporting Real Time Transcription.</li>\n <li class=\"li\">Support agent to agent call transfers.</li>\n <li class=\"li\">Support agent to queue call transfers.</li>\n <li class=\"li\">Changes done to support Outbound Calls (manual dial).</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.3 - February 2023</dt>\n <dd class=\"dd\">Fixed: minor changes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - August 2022</dt>\n <dd class=\"dd\">Fixed: Minor bug fixes for i18n.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - March 2022</dt>\n <dd class=\"dd\">New: Amazon Connect for Cloud Call center is now ServiceNow Voice with Amazon Connect.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.5 - February 2022</dt>\n <dd class=\"dd\">New: Amazon Connect for Cloud Call center is now ServiceNow Voice with Amazon Connect.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.3 - August 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__ul_gcg_nrn_mqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__ul_lwd_qrn_mqb\">\n <li class=\"li\">Updated cloud formation template to support Lambda with node.js 14.x version runtime.</li>\n <li class=\"li\">Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)Outbound calling support with Flow Templates to quickly run outbound calling</li>\n <li class=\"li\">Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace</li>\n <li class=\"li\">Support for Instance Parameters to configure each amazon connect instance with custom parameters when first registering an Instance.</li>\n </ul></li>\n <li class=\"li\">Changed: <ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__ul_uzb_qrn_mqb\">\n <li class=\"li\">While first registering the connect instance, you can provide a ccpHost and ccpURL if the amazon connect domain for your instance is not the latest one.</li>\n <li class=\"li\">Support for upcoming aws domain change to "my.connect.aws"</li>\n <li class=\"li\">Updated setup guide Home step to point to Documentation website for latest video</li>\n </ul></li>\n <li class=\"li\">Fixed: Issues with Setup Guide when glide.ui.escape_all_script is set to false</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - February 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__ul_mnn_lrn_mqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__ul_nnn_lrn_mqb\">\n <li class=\"li\">Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)</li>\n <li class=\"li\">Outbound calling support with Flow Templates to quickly run outbound calling</li>\n <li class=\"li\">Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace Support for Instance Parameters to configure each amazon connect instance with custom parameters when first registering an\n Instance.</li>\n </ul></li>\n <li class=\"li\">Changed: While first registering the connect instance, you can provide a ccpHost and ccpURL if the amazon connect domain for your instance is not the latest one. Support for upcoming aws domain change to\n "my.connect.aws" Updated setup guide Home step to point to Documentation website for latest video</li>\n <li class=\"li\">Fixed: Issues with Setup Guide when glide.ui.escape_all_script is set to false</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - December 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__ul_lsc_kpx_xnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__ul_lgw_kpx_xnb\">\n <li class=\"li\">Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)</li>\n <li class=\"li\">Outbound calling support with Flow Templates to quickly run outbound calling</li>\n <li class=\"li\">Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace</li>\n <li class=\"li\">Support for Instance Parameters to configure each amazon connect instance with custom parameters when first registering an Instance.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__ul_mwv_mpx_xnb\">\n <li class=\"li\">While first registering the connect instance, you can provide a ccpHost and ccpURL if the Amazon Connect domain for your instance is not the latest one.</li>\n <li class=\"li\">Support for upcoming AWS domain change to 'my.connect.aws'</li>\n </ul></li>\n <li class=\"li\">Fixed: Issues with Setup Guide when glide.ui.escape_all_script is set to false</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - October 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__ul_fk4_bnh_gnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice-amazon-connect__ul_twz_bnh_gnb\">\n <li class=\"li\">Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)</li>\n <li class=\"li\">Outbound calling support with Flow Templates to quickly run outbound calling</li>\n <li class=\"li\">Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - July 2020</dt>\n <dd class=\"dd\">Fixed: Fixed an issue with the interactionId not being set for unknown callers.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - April 2020</dt>\n <dd class=\"dd\">Works in concert with the <span class=\"ph\">Cloud Call Center</span> Core and <span class=\"ph\">Cloud Call Center</span> for <span class=\"ph\">ITSM</span> apps to enable new employee experiences, unlock productivity for agents, and provide management with insights and coaching opportunities.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Voice with Amazon Connect release notes
Version history for the ServiceNow Voice with Amazon Connect application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.7.5 - August 2025
* Fixed in this release:
+ Setup Guide updates to resolve the issue with Lex Bot import failing during the creation step
+ A new lex.json.zip file to create LEX V2 bots
+ Upgrade to Node.js V22
#### Version 4.7.3 - January 2025
Fix in this release: When manager monitors an interaction on the Call Analysis tab, the Assignment Group will not be changed when the manager exits the interaction.
#### Version 4.5.7 - January 2025
Fix in this release: Previously the interaction was assigned to the manager when the manager monitored the interaction in the call analysis tab. With this update, the interaction will stay assigned to the agent to
preserve agent ownership of the interaction.
#### Version 4.7.0 - November 2024
New in this release: Call summarization: Support for outbound call and support when real time transcript is not available.
#### Version 4.5.5 - November 2024
Fixed in this release: If a second agent joins the call and then disconnects from a call while the first agent is still on the call, the assigned\_to of the interaction does not get overwritten.
#### Version 4.6.0 - August 2024
* Fixed minor issues
* Minor improvements
#### Version 4.5.3 - April 2024
Minor fixes.
#### Version 4.0.5 - March 2024
Fixed: Japanese language support for Real Time Transcription is now available.
#### Version 4.5.1 - March 2024
Fixed: Japanese language support for Real Time Transcription is available.
#### Version 4.5.0 - February 2024
* New:
+ Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)
+ The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing
#### Version 4.0.4 - January 2024
Fixed: This version now uses the latest version of Amazon Connect Streams API. This update enables customers to continue using CCP integration after Google Chrome blocks third-party cookies in 2024. Please note that
Google Chrome requires you to authorize cookies on the browser to use CCP. For more information, refer to the AWS documentation: https://docs.aws.amazon.com/connect/latest/adminguide/3pcookies.html.
#### Version 4.0.3 - December 2023
Fixed: This version allows Node.js to be upgraded to Node.js v18 to support AWS Lambda.
#### Version 4.0.2 - August 2023
* Changes:
+ Supporting Real Time Transcription.
+ Support agent to agent call transfers.
+ Support agent to queue call transfers.
+ Changes done to support Outbound Calls (manual dial).
#### Version 3.1.3 - February 2023
Fixed: minor changes.
#### Version 3.1.0 - August 2022
Fixed: Minor bug fixes for i18n.
#### Version 3.0.0 - March 2022
New: Amazon Connect for Cloud Call center is now ServiceNow Voice with Amazon Connect.
#### Version 2.0.5 - February 2022
New: Amazon Connect for Cloud Call center is now ServiceNow Voice with Amazon Connect.
#### Version 2.0.3 - August 2021
* New:
+ Updated cloud formation template to support Lambda with node.js 14.x version runtime.
+ Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)Outbound calling support with Flow Templates to quickly run outbound calling
+ Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace
+ Support for Instance Parameters to configure each amazon connect instance with custom parameters when first registering an Instance.
* Changed:
+ While first registering the connect instance, you can provide a ccpHost and ccpURL if the amazon connect domain for your instance is not the latest one.
+ Support for upcoming aws domain change to "my.connect.aws"
+ Updated setup guide Home step to point to Documentation website for latest video
* Fixed: Issues with Setup Guide when glide.ui.escape\_all\_script is set to false
#### Version 2.0.2 - February 2021
* New:
+ Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)
+ Outbound calling support with Flow Templates to quickly run outbound calling
+ Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace Support for Instance Parameters to configure each amazon connect instance with custom parameters when first registering an
Instance.
* Changed: While first registering the connect instance, you can provide a ccpHost and ccpURL if the amazon connect domain for your instance is not the latest one. Support for upcoming aws domain change to
"my.connect.aws" Updated setup guide Home step to point to Documentation website for latest video
* Fixed: Issues with Setup Guide when glide.ui.escape\_all\_script is set to false
#### Version 2.0.1 - December 2020
* New:
+ Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)
+ Outbound calling support with Flow Templates to quickly run outbound calling
+ Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace
+ Support for Instance Parameters to configure each amazon connect instance with custom parameters when first registering an Instance.
* Changed:
+ While first registering the connect instance, you can provide a ccpHost and ccpURL if the Amazon Connect domain for your instance is not the latest one.
+ Support for upcoming AWS domain change to 'my.connect.aws'
* Fixed: Issues with Setup Guide when glide.ui.escape\_all\_script is set to false
#### Version 2.0.0 - October 2020
* New:
+ Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)
+ Outbound calling support with Flow Templates to quickly run outbound calling
+ Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace
#### Version 1.1.1 - July 2020
Fixed: Fixed an issue with the interactionId not being set for unknown callers.
#### Version 1.0.1 - April 2020
Works in concert with the Cloud Call Center Core and Cloud Call Center for ITSM apps to enable new employee experiences, unlock productivity for agents, and provide management with insights and coaching opportunities.
| ---
title: ServiceNow Voice with Amazon Connect release notes
description: Version history for the ServiceNow Voice with Amazon Connect application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- "ServiceNow\xAE Voice"
---
# ServiceNow Voice with Amazon Connect release notes
Version history for the ServiceNow Voice with Amazon Connect application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.7.5 - August 2025
* Fixed in this release:
+ Setup Guide updates to resolve the issue with Lex Bot import failing during the creation step
+ A new lex.json.zip file to create LEX V2 bots
+ Upgrade to Node.js V22
#### Version 4.7.3 - January 2025
Fix in this release: When manager monitors an interaction on the Call Analysis tab, the Assignment Group will not be changed when the manager exits the interaction.
#### Version 4.5.7 - January 2025
Fix in this release: Previously the interaction was assigned to the manager when the manager monitored the interaction in the call analysis tab. With this update, the interaction will stay assigned to the agent to
preserve agent ownership of the interaction.
#### Version 4.7.0 - November 2024
New in this release: Call summarization: Support for outbound call and support when real time transcript is not available.
#### Version 4.5.5 - November 2024
Fixed in this release: If a second agent joins the call and then disconnects from a call while the first agent is still on the call, the assigned\_to of the interaction does not get overwritten.
#### Version 4.6.0 - August 2024
* Fixed minor issues
* Minor improvements
#### Version 4.5.3 - April 2024
Minor fixes.
#### Version 4.0.5 - March 2024
Fixed: Japanese language support for Real Time Transcription is now available.
#### Version 4.5.1 - March 2024
Fixed: Japanese language support for Real Time Transcription is available.
#### Version 4.5.0 - February 2024
* New:
+ Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)
+ The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing
#### Version 4.0.4 - January 2024
Fixed: This version now uses the latest version of Amazon Connect Streams API. This update enables customers to continue using CCP integration after Google Chrome blocks third-party cookies in 2024. Please note that
Google Chrome requires you to authorize cookies on the browser to use CCP. For more information, refer to the AWS documentation: https://docs.aws.amazon.com/connect/latest/adminguide/3pcookies.html.
#### Version 4.0.3 - December 2023
Fixed: This version allows Node.js to be upgraded to Node.js v18 to support AWS Lambda.
#### Version 4.0.2 - August 2023
* Changes:
+ Supporting Real Time Transcription.
+ Support agent to agent call transfers.
+ Support agent to queue call transfers.
+ Changes done to support Outbound Calls (manual dial).
#### Version 3.1.3 - February 2023
Fixed: minor changes.
#### Version 3.1.0 - August 2022
Fixed: Minor bug fixes for i18n.
#### Version 3.0.0 - March 2022
New: Amazon Connect for Cloud Call center is now ServiceNow Voice with Amazon Connect.
#### Version 2.0.5 - February 2022
New: Amazon Connect for Cloud Call center is now ServiceNow Voice with Amazon Connect.
#### Version 2.0.3 - August 2021
* New:
+ Updated cloud formation template to support Lambda with node.js 14.x version runtime.
+ Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)Outbound calling support with Flow Templates to quickly run outbound calling
+ Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace
+ Support for Instance Parameters to configure each amazon connect instance with custom parameters when first registering an Instance.
* Changed:
+ While first registering the connect instance, you can provide a ccpHost and ccpURL if the amazon connect domain for your instance is not the latest one.
+ Support for upcoming aws domain change to "my.connect.aws"
+ Updated setup guide Home step to point to Documentation website for latest video
* Fixed: Issues with Setup Guide when glide.ui.escape\_all\_script is set to false
#### Version 2.0.2 - February 2021
* New:
+ Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)
+ Outbound calling support with Flow Templates to quickly run outbound calling
+ Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace Support for Instance Parameters to configure each amazon connect instance with custom parameters when first registering an
Instance.
* Changed: While first registering the connect instance, you can provide a ccpHost and ccpURL if the amazon connect domain for your instance is not the latest one. Support for upcoming aws domain change to
"my.connect.aws" Updated setup guide Home step to point to Documentation website for latest video
* Fixed: Issues with Setup Guide when glide.ui.escape\_all\_script is set to false
#### Version 2.0.1 - December 2020
* New:
+ Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)
+ Outbound calling support with Flow Templates to quickly run outbound calling
+ Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace
+ Support for Instance Parameters to configure each amazon connect instance with custom parameters when first registering an Instance.
* Changed:
+ While first registering the connect instance, you can provide a ccpHost and ccpURL if the Amazon Connect domain for your instance is not the latest one.
+ Support for upcoming AWS domain change to 'my.connect.aws'
* Fixed: Issues with Setup Guide when glide.ui.escape\_all\_script is set to false
#### Version 2.0.0 - October 2020
* New:
+ Support for Phone Channel Analytics using AWA work items and Workforce Optimization (starting Paris)
+ Outbound calling support with Flow Templates to quickly run outbound calling
+ Surfacing Transcription, Recording, and Customer Sentiment Analysis in Workspace
#### Version 1.1.1 - July 2020
Fixed: Fixed an issue with the interactionId not being set for unknown callers.
#### Version 1.0.1 - April 2020
Works in concert with the Cloud Call Center Core and Cloud Call Center for ITSM apps to enable new employee experiences, unlock productivity for agents, and provide management with insights and coaching opportunities.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-for-csm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-for-csm.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-for-csm.html | ServiceNow Voice for CSM release notes | Version history for the ServiceNow AI Platform capabilities ServiceNow Voice for CSM application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow® Voice"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-for-csm.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-for-csm.html"><body id="store-platcap-rn-servicenow-voice-for-csm"><main role="main"><article role="article" class="dita" id="store-platcap-rn-servicenow-voice-for-csm" aria-labelledby="title_store-platcap-rn-servicenow-voice-for-csm">
<h1 class="title topictitle1" id="title_store-platcap-rn-servicenow-voice-for-csm">ServiceNow Voice for CSM release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">ServiceNow AI Platform</span> capabilities ServiceNow Voice for CSM application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-servicenow-voice-for-csm__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d602893e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.9.1 - August 2025</dt>
<dd class="dd">Fix in this release: Importing "lex.json.zip" does not fail on AWS during the creation of the Lex Bot step.</dd>
<dt class="dt dlterm">Version 3.7.0 - November 2024</dt>
<dd class="dd" id="store-platcap-rn-servicenow-voice-for-csm__latest-servicenow-voice-for-csm">New: Call summarization: Support for outbound call and support when real time transcript is not available.</dd>
<dt class="dt dlterm">Version 3.6.1 - May 2024</dt>
<dd class="dd">Starting with the Washington DC release, the ServiceNow Voice for CSM capabilities are available for the unified consumer role (sn_customerservice.unified_consumer). This role is assigned to internal users who are
employees and can also act as consumers. For more information on unified consumer, see Configuring a user as a Unified Consumer on docs.servicenow.com.</dd>
<dt class="dt dlterm">Version 3.5.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)</li>
<li class="li">The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.14 - May 2021</dt>
<dd class="dd">Fixed: Incoming calls from a customer are now assigned to the contact field instead of the consumer field of an interaction record.</dd>
<dt class="dt dlterm">Version 1.0.13 - December 2020</dt>
<dd class="dd">Fixed: Improved performance for creating interactions during incoming calls.</dd>
<dt class="dt dlterm">Version 1.0.11 - October 2020</dt>
<dd class="dd">The <span class="ph">ServiceNow®</span> Cloud Call Center for CSM application provides seamless interactive voice response and calling experiences for your customers and agents by integrating a cloud contact center provider with
the robust capabilities of the <span class="ph">ServiceNow®</span> Customer Service Management application.</dd>
</dl>
</section>
</div>
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} | # ServiceNow Voice for CSM release notes
Version history for the ServiceNow AI Platform capabilities ServiceNow Voice for CSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.9.1 - August 2025
Fix in this release: Importing "lex.json.zip" does not fail on AWS during the creation of the Lex Bot step.
#### Version 3.7.0 - November 2024
New: Call summarization: Support for outbound call and support when real time transcript is not available.
#### Version 3.6.1 - May 2024
Starting with the Washington DC release, the ServiceNow Voice for CSM capabilities are available for the unified consumer role (sn\_customerservice.unified\_consumer). This role is assigned to internal users who are
employees and can also act as consumers. For more information on unified consumer, see Configuring a user as a Unified Consumer on docs.servicenow.com.
#### Version 3.5.0 - February 2024
* New:
+ Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)
+ The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing
#### Version 1.0.14 - May 2021
Fixed: Incoming calls from a customer are now assigned to the contact field instead of the consumer field of an interaction record.
#### Version 1.0.13 - December 2020
Fixed: Improved performance for creating interactions during incoming calls.
#### Version 1.0.11 - October 2020
The ServiceNow® Cloud Call Center for CSM application provides seamless interactive voice response and calling experiences for your customers and agents by integrating a cloud contact center provider with
the robust capabilities of the ServiceNow® Customer Service Management application.
| ---
title: ServiceNow Voice for CSM release notes
description: Version history for the ServiceNow AI Platform capabilities ServiceNow
Voice for CSM application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- "ServiceNow\xAE Voice"
---
# ServiceNow Voice for CSM release notes
Version history for the ServiceNow AI Platform capabilities ServiceNow Voice for CSM application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.9.1 - August 2025
Fix in this release: Importing "lex.json.zip" does not fail on AWS during the creation of the Lex Bot step.
#### Version 3.7.0 - November 2024
New: Call summarization: Support for outbound call and support when real time transcript is not available.
#### Version 3.6.1 - May 2024
Starting with the Washington DC release, the ServiceNow Voice for CSM capabilities are available for the unified consumer role (sn\_customerservice.unified\_consumer). This role is assigned to internal users who are
employees and can also act as consumers. For more information on unified consumer, see Configuring a user as a Unified Consumer on docs.servicenow.com.
#### Version 3.5.0 - February 2024
* New:
+ Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)
+ The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing
#### Version 1.0.14 - May 2021
Fixed: Incoming calls from a customer are now assigned to the contact field instead of the consumer field of an interaction record.
#### Version 1.0.13 - December 2020
Fixed: Improved performance for creating interactions during incoming calls.
#### Version 1.0.11 - October 2020
The ServiceNow® Cloud Call Center for CSM application provides seamless interactive voice response and calling experiences for your customers and agents by integrating a cloud contact center provider with
the robust capabilities of the ServiceNow® Customer Service Management application.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-itsm.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-itsm.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-itsm.html | ServiceNow Voice for ITSM release notes | Version history for the ServiceNow Voice for ITSM integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow® Voice"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-itsm.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-itsm.html"><body id="store-platcap-rn-servicenow-voice-itsm"><main role="main"><article role="article" class="dita" id="store-platcap-rn-servicenow-voice-itsm" aria-labelledby="title_store-platcap-rn-servicenow-voice-itsm">
<h1 class="title topictitle1" id="title_store-platcap-rn-servicenow-voice-itsm">ServiceNow Voice for <span class="ph">ITSM</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ServiceNow Voice for <span class="ph">ITSM</span> integration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-servicenow-voice-itsm__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d129613e64" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.0.0 - May 2025</dt>
<dd class="dd" id="store-platcap-rn-servicenow-voice-itsm__latest-servicenow-voice-itsm">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-servicenow-voice-itsm__ul_rw4_g4k_1fc">
<li class="li">This versions enables Real Time Transcription. The flows on the Amazon Connect will have to be updated to with the ones that are provided as part of this plugin. If you have custom changes on Amazon Connect
they will have to be brought into this new flows</li>
<li class="li">This version also enables Advanced Work Item Assignment routing and call transfers between agents</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.10 - February 2024</dt>
<dd class="dd">Fixed: Upgraded the Node.js version to 18 bug.</dd>
<dt class="dt dlterm">Version 2.0.9 - June 2023</dt>
<dd class="dd">Fixed: No functional change; changed the state of the plugin to published.</dd>
<dt class="dt dlterm">Version 2.0.8 - February 2023</dt>
<dd class="dd">Fixed: minor bug fixes due to buffer length.</dd>
<dt class="dt dlterm">Version 2.0.5 - August 2022</dt>
<dd class="dd">Fixed: Minor bug fixes for i18n.</dd>
<dt class="dt dlterm">Version 2.0.4 - February 2022</dt>
<dd class="dd">New: Cloud Call Center for ITSM is now ServiceNow Voice for ITSM.</dd>
<dt class="dt dlterm">Version 2.0.2 - August 2021</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-servicenow-voice-itsm__ul_bcq_hrn_mqb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-servicenow-voice-itsm__ul_ygp_3rn_mqb">
<li class="li">Updated cloud formation template to support node.js 14.x runtime for Lambda</li>
<li class="li">Outbound flow template for ITSM Demo Queues for setting up Phone channel Analytics and Queue based routing</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - October 2020</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-servicenow-voice-itsm__ul_khl_grn_mqb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-servicenow-voice-itsm__ul_lhl_grn_mqb">
<li class="li">Outbound flow template for ITSM</li>
<li class="li">Demo queues for setting up Phone Channel Analytics and queue based routing</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 1.0.1 - April 2020</dt>
<dd class="dd"><span class="ph">Cloud Call Center</span> for <span class="ph">ITSM</span> integrates the robust capabilities of <span class="ph">ServiceNow</span>'s <span class="ph">IT Service Management</span> applications with the advanced capabilities of cloud call center providers to provide exciting new experiences for all employees.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # ServiceNow Voice for ITSM release notes
Version history for the ServiceNow Voice for ITSM integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.0 - May 2025
* New:
+ This versions enables Real Time Transcription. The flows on the Amazon Connect will have to be updated to with the ones that are provided as part of this plugin. If you have custom changes on Amazon Connect
they will have to be brought into this new flows
+ This version also enables Advanced Work Item Assignment routing and call transfers between agents
#### Version 2.0.10 - February 2024
Fixed: Upgraded the Node.js version to 18 bug.
#### Version 2.0.9 - June 2023
Fixed: No functional change; changed the state of the plugin to published.
#### Version 2.0.8 - February 2023
Fixed: minor bug fixes due to buffer length.
#### Version 2.0.5 - August 2022
Fixed: Minor bug fixes for i18n.
#### Version 2.0.4 - February 2022
New: Cloud Call Center for ITSM is now ServiceNow Voice for ITSM.
#### Version 2.0.2 - August 2021
* New:
+ Updated cloud formation template to support node.js 14.x runtime for Lambda
+ Outbound flow template for ITSM Demo Queues for setting up Phone channel Analytics and Queue based routing
#### Version 2.0.0 - October 2020
* New:
+ Outbound flow template for ITSM
+ Demo queues for setting up Phone Channel Analytics and queue based routing
#### Version 1.0.1 - April 2020
Cloud Call Center for ITSM integrates the robust capabilities of ServiceNow's IT Service Management applications with the advanced capabilities of cloud call center providers to provide exciting new experiences for all employees.
| ---
title: ServiceNow Voice for ITSM release notes
description: Version history for the ServiceNow Voice for ITSM integration on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- "ServiceNow\xAE Voice"
---
# ServiceNow Voice for ITSM release notes
Version history for the ServiceNow Voice for ITSM integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.0.0 - May 2025
* New:
+ This versions enables Real Time Transcription. The flows on the Amazon Connect will have to be updated to with the ones that are provided as part of this plugin. If you have custom changes on Amazon Connect
they will have to be brought into this new flows
+ This version also enables Advanced Work Item Assignment routing and call transfers between agents
#### Version 2.0.10 - February 2024
Fixed: Upgraded the Node.js version to 18 bug.
#### Version 2.0.9 - June 2023
Fixed: No functional change; changed the state of the plugin to published.
#### Version 2.0.8 - February 2023
Fixed: minor bug fixes due to buffer length.
#### Version 2.0.5 - August 2022
Fixed: Minor bug fixes for i18n.
#### Version 2.0.4 - February 2022
New: Cloud Call Center for ITSM is now ServiceNow Voice for ITSM.
#### Version 2.0.2 - August 2021
* New:
+ Updated cloud formation template to support node.js 14.x runtime for Lambda
+ Outbound flow template for ITSM Demo Queues for setting up Phone channel Analytics and Queue based routing
#### Version 2.0.0 - October 2020
* New:
+ Outbound flow template for ITSM
+ Demo queues for setting up Phone Channel Analytics and queue based routing
#### Version 1.0.1 - April 2020
Cloud Call Center for ITSM integrates the robust capabilities of ServiceNow's IT Service Management applications with the advanced capabilities of cloud call center providers to provide exciting new experiences for all employees.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-ui-components.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-ui-components.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-ui-components.html | ServiceNow Voice UI components release notes | Version history for the ServiceNow Voice UI components integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow® Voice"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-ui-components.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-ui-components.html"><body id="store-platcap-rn-servicenow-voice-ui-components"><main role="main"><article role="article" class="dita" id="store-platcap-rn-servicenow-voice-ui-components" aria-labelledby="title_store-platcap-rn-servicenow-voice-ui-components">
<h1 class="title topictitle1" id="title_store-platcap-rn-servicenow-voice-ui-components">ServiceNow Voice UI components release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ServiceNow Voice UI components integration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-servicenow-voice-ui-components__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d253687e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.7.4 - August 2025</dt>
<dd class="dd">Fixed in this release: The call recording and transcript in the 'Call Analysis' tab of the interaction record no longer fails when the transcript is being updated in the Interaction.</dd>
<dt class="dt dlterm">Version 3.7.3 - May 2025</dt>
<dd class="dd" id="store-platcap-rn-servicenow-voice-ui-components__latest-store-platcap-rn-servicenow-voice-ui-components">New: Security updates.</dd>
<dt class="dt dlterm">Version 3.6.0 - February 2025</dt>
<dd class="dd">Fix in this Release: Internal security fix.</dd>
<dt class="dt dlterm">Version 3.5.1 - June 2024</dt>
<dd class="dd">Fixed: The old content on the Call Analysis tab clears when a new call log is selected from the drop down menu.</dd>
<dt class="dt dlterm">Version 3.5.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)</li>
<li class="li">The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.1 - August 2023</dt>
<dd class="dd">
<ol class="ol" id="store-platcap-rn-servicenow-voice-ui-components__ol_zlg_ll5_gyb">
<li class="li">Call Analysis tab rework to add post-call transcription.</li>
<li class="li">Call Analysis tab changes to support post-call transcription for call transfer.</li>
<li class="li">Update to sentiment analysis sidebar to show sentiment scores, trends, and talk-time for call transfers.</li>
</ol>
</dd>
<dt class="dt dlterm">Version 3.2.5 - February 2023</dt>
<dd class="dd">Fixed: Minor bug fixes where ACL needs to be added to the tables to view Analysis details in the interaction page call analysis.</dd>
<dt class="dt dlterm">Version 3.2.1 - August 2022</dt>
<dd class="dd">Fixed: Minor bug fixes for i18n.</dd>
<dt class="dt dlterm">Version 3.0.2 - March 2022</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-servicenow-voice-ui-components__ul_fsg_dfn_xsb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-servicenow-voice-ui-components__ul_exj_dfn_xsb">
<li class="li">Call Analysis Related Item for Workforce Optimization and Service Operations Workspace</li>
<li class="li">Call Sentiment Analysis Sidebar component for Amazon Connect</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.1 - February 2022</dt>
<dd class="dd">New: Name Change to ServiceNow Voice.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # ServiceNow Voice UI components release notes
Version history for the ServiceNow Voice UI components integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.7.4 - August 2025
Fixed in this release: The call recording and transcript in the 'Call Analysis' tab of the interaction record no longer fails when the transcript is being updated in the Interaction.
#### Version 3.7.3 - May 2025
New: Security updates.
#### Version 3.6.0 - February 2025
Fix in this Release: Internal security fix.
#### Version 3.5.1 - June 2024
Fixed: The old content on the Call Analysis tab clears when a new call log is selected from the drop down menu.
#### Version 3.5.0 - February 2024
* New:
+ Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)
+ The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing
#### Version 3.3.1 - August 2023
1. Call Analysis tab rework to add post-call transcription.
2. Call Analysis tab changes to support post-call transcription for call transfer.
3. Update to sentiment analysis sidebar to show sentiment scores, trends, and talk-time for call transfers.
#### Version 3.2.5 - February 2023
Fixed: Minor bug fixes where ACL needs to be added to the tables to view Analysis details in the interaction page call analysis.
#### Version 3.2.1 - August 2022
Fixed: Minor bug fixes for i18n.
#### Version 3.0.2 - March 2022
* New:
+ Call Analysis Related Item for Workforce Optimization and Service Operations Workspace
+ Call Sentiment Analysis Sidebar component for Amazon Connect
#### Version 2.0.1 - February 2022
New: Name Change to ServiceNow Voice.
| ---
title: ServiceNow Voice UI components release notes
description: Version history for the ServiceNow Voice UI components integration on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- "ServiceNow\xAE Voice"
---
# ServiceNow Voice UI components release notes
Version history for the ServiceNow Voice UI components integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.7.4 - August 2025
Fixed in this release: The call recording and transcript in the 'Call Analysis' tab of the interaction record no longer fails when the transcript is being updated in the Interaction.
#### Version 3.7.3 - May 2025
New: Security updates.
#### Version 3.6.0 - February 2025
Fix in this Release: Internal security fix.
#### Version 3.5.1 - June 2024
Fixed: The old content on the Call Analysis tab clears when a new call log is selected from the drop down menu.
#### Version 3.5.0 - February 2024
* New:
+ Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)
+ The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing
#### Version 3.3.1 - August 2023
1. Call Analysis tab rework to add post-call transcription.
2. Call Analysis tab changes to support post-call transcription for call transfer.
3. Update to sentiment analysis sidebar to show sentiment scores, trends, and talk-time for call transfers.
#### Version 3.2.5 - February 2023
Fixed: Minor bug fixes where ACL needs to be added to the tables to view Analysis details in the interaction page call analysis.
#### Version 3.2.1 - August 2022
Fixed: Minor bug fixes for i18n.
#### Version 3.0.2 - March 2022
* New:
+ Call Analysis Related Item for Workforce Optimization and Service Operations Workspace
+ Call Sentiment Analysis Sidebar component for Amazon Connect
#### Version 2.0.1 - February 2022
New: Name Change to ServiceNow Voice.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice.html | ServiceNow Voice Core release notes | Version history for the ServiceNow Voice Core integration on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow® Voice"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice.html"><body id="store-platcap-rn-servicenow-voice"><main role="main"><article role="article" class="dita" id="store-platcap-rn-servicenow-voice" aria-labelledby="title_store-platcap-rn-servicenow-voice">
<h1 class="title topictitle1" id="title_store-platcap-rn-servicenow-voice">ServiceNow Voice Core release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the ServiceNow Voice Core integration on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-servicenow-voice__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d443006e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 4.8.3 - August 2025</dt>
<dd class="dd">New in this release: Provides security feature for authenticated access control.</dd>
<dt class="dt dlterm">Version 4.6.1 - May 2024</dt>
<dd class="dd" id="store-platcap-rn-servicenow-voice__latest-servicenow-voice">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-servicenow-voice__ul_yn5_kwf_2bc">
<li class="li">Security issues</li>
<li class="li">Bug fixes</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.5.0 - February 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)</li>
<li class="li">The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.0 - August 2023</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-servicenow-voice__ul_vxk_qk5_gyb">
<li class="li">Changes include:<ul class="ul" id="store-platcap-rn-servicenow-voice__ul_lbs_rk5_gyb">
<li class="li">Supporting conversation model for Interaction</li>
<li class="li">Supporting call transfers.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.3 - February 2023</dt>
<dd class="dd">Fixed: Minor bug fixes.</dd>
<dt class="dt dlterm">Version 3.1.0 - August 2022</dt>
<dd class="dd">Fixed: Minor bug fixes and i18n support.</dd>
<dt class="dt dlterm">Version 3.0.1 - March 2022</dt>
<dd class="dd">New: Cloud Call Center is now ServiceNow Voice.</dd>
<dt class="dt dlterm">Version 2.0.8 - February 2022</dt>
<dd class="dd">New: Cloud Call Center is now ServiceNow Voice.</dd>
<dt class="dt dlterm">Version 2.0.6 - August 2021</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-servicenow-voice__ul_p41_sqn_mqb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-servicenow-voice__ul_at3_5qn_mqb">
<li class="li">Call Analysis, Transcript & Recording on Agent and Manager Workspaces</li>
<li class="li">Support for Outbound Calling</li>
<li class="li">AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)</li>
<li class="li">Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance</li>
</ul></li>
<li class="li">Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access. Domain separation issue with user pin table, security fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.4 - April 2021</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-servicenow-voice__ul_eql_pqn_mqb">
<li class="li">New: <ul class="ul" id="store-platcap-rn-servicenow-voice__ul_fql_pqn_mqb">
<li class="li">Call Analysis, Transcript & Recording on Agent and Manager Workspaces</li>
<li class="li">Support for Outbound Calling</li>
<li class="li">AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)</li>
<li class="li">Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance</li>
</ul></li>
<li class="li">Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access. Domain separation issue with user pin table</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.3 - February 2021</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-servicenow-voice__ul_xr3_jsj_p4b">
<li class="li">New: <ul class="ul" id="store-platcap-rn-servicenow-voice__ul_fvr_msj_p4b">
<li class="li">Call Analysis, Transcript & Recording on Agent and Manager Workspaces</li>
<li class="li">Support for Outbound Calling</li>
<li class="li">AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)</li>
<li class="li">Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance</li>
</ul></li>
<li class="li">Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.2 - December 2020</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-servicenow-voice__ul_stm_mqx_xnb">
<li class="li">New:<ul class="ul" id="store-platcap-rn-servicenow-voice__ul_x3t_nqx_xnb">
<li class="li">Call Analysis, Transcript & Recording on Agent and Manager Workspaces</li>
<li class="li">Support for Outbound Calling</li>
<li class="li">AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)</li>
<li class="li">Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance</li>
</ul></li>
<li class="li">Fixed: Issues with upgrade from v1.1 to 2.x with missing AWS artifact</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.0.0 - October 2020</dt>
<dd class="dd">New: Call Analysis, Transcript & Recording, Support for Outbound Calling, AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris).</dd>
<dt class="dt dlterm">Version 1.1.1 - July 2020</dt>
<dd class="dd">Fixed: Fixed minor localization issues with UI messages.</dd>
<dt class="dt dlterm">Version 1.0.1 - April 2020</dt>
<dd class="dd"><span class="ph">Cloud Call Center</span> Core is the central framework that works in concert with the <span class="ph">Amazon Connect</span> Integration for <span class="ph">Cloud Call Center</span> and <span class="ph">Cloud Call Center</span> for <span class="ph">ITSM</span> applications to create voice-enabled employee experiences, unlock productivity for agents, and provide management with reporting insights and coaching opportunities.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice.html\"><body id=\"store-platcap-rn-servicenow-voice\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-servicenow-voice\" aria-labelledby=\"title_store-platcap-rn-servicenow-voice\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-servicenow-voice\">ServiceNow Voice Core release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the ServiceNow Voice Core integration on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-servicenow-voice__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d443006e58\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 4.8.3 - August 2025</dt>\n <dd class=\"dd\">New in this release: Provides security feature for authenticated access control.</dd>\n \n \n <dt class=\"dt dlterm\">Version 4.6.1 - May 2024</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-servicenow-voice__latest-servicenow-voice\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice__ul_yn5_kwf_2bc\">\n <li class=\"li\">Security issues</li>\n <li class=\"li\">Bug fixes</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.5.0 - February 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)</li>\n <li class=\"li\">The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice__ul_vxk_qk5_gyb\">\n <li class=\"li\">Changes include:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice__ul_lbs_rk5_gyb\">\n <li class=\"li\">Supporting conversation model for Interaction</li>\n <li class=\"li\">Supporting call transfers.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.3 - February 2023</dt>\n <dd class=\"dd\">Fixed: Minor bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - August 2022</dt>\n <dd class=\"dd\">Fixed: Minor bug fixes and i18n support.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.1 - March 2022</dt>\n <dd class=\"dd\">New: Cloud Call Center is now ServiceNow Voice.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.8 - February 2022</dt>\n <dd class=\"dd\">New: Cloud Call Center is now ServiceNow Voice.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.6 - August 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice__ul_p41_sqn_mqb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice__ul_at3_5qn_mqb\">\n <li class=\"li\">Call Analysis, Transcript & Recording on Agent and Manager Workspaces</li>\n <li class=\"li\">Support for Outbound Calling</li>\n <li class=\"li\">AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)</li>\n <li class=\"li\">Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance</li>\n </ul></li>\n <li class=\"li\">Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access. Domain separation issue with user pin table, security fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.4 - April 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice__ul_eql_pqn_mqb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice__ul_fql_pqn_mqb\">\n <li class=\"li\">Call Analysis, Transcript & Recording on Agent and Manager Workspaces</li>\n <li class=\"li\">Support for Outbound Calling</li>\n <li class=\"li\">AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)</li>\n <li class=\"li\">Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance</li>\n </ul></li>\n <li class=\"li\">Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access. Domain separation issue with user pin table</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.3 - February 2021</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice__ul_xr3_jsj_p4b\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice__ul_fvr_msj_p4b\">\n <li class=\"li\">Call Analysis, Transcript & Recording on Agent and Manager Workspaces</li>\n <li class=\"li\">Support for Outbound Calling</li>\n <li class=\"li\">AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)</li>\n <li class=\"li\">Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance</li>\n </ul></li>\n <li class=\"li\">Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - December 2020</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice__ul_stm_mqx_xnb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-servicenow-voice__ul_x3t_nqx_xnb\">\n <li class=\"li\">Call Analysis, Transcript & Recording on Agent and Manager Workspaces</li>\n <li class=\"li\">Support for Outbound Calling</li>\n <li class=\"li\">AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)</li>\n <li class=\"li\">Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance</li>\n </ul></li>\n <li class=\"li\">Fixed: Issues with upgrade from v1.1 to 2.x with missing AWS artifact</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - October 2020</dt>\n <dd class=\"dd\">New: Call Analysis, Transcript & Recording, Support for Outbound Calling, AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris).</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.1 - July 2020</dt>\n <dd class=\"dd\">Fixed: Fixed minor localization issues with UI messages.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - April 2020</dt>\n <dd class=\"dd\"><span class=\"ph\">Cloud Call Center</span> Core is the central framework that works in concert with the <span class=\"ph\">Amazon Connect</span> Integration for <span class=\"ph\">Cloud Call Center</span> and <span class=\"ph\">Cloud Call Center</span> for <span class=\"ph\">ITSM</span> applications to create voice-enabled employee experiences, unlock productivity for agents, and provide management with reporting insights and coaching opportunities.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Voice Core release notes
Version history for the ServiceNow Voice Core integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.8.3 - August 2025
New in this release: Provides security feature for authenticated access control.
#### Version 4.6.1 - May 2024
* Fixed:
+ Security issues
+ Bug fixes
#### Version 4.5.0 - February 2024
* New:
+ Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)
+ The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing
#### Version 4.0.0 - August 2023
* Changes include:
+ Supporting conversation model for Interaction
+ Supporting call transfers.
#### Version 3.1.3 - February 2023
Fixed: Minor bug fixes.
#### Version 3.1.0 - August 2022
Fixed: Minor bug fixes and i18n support.
#### Version 3.0.1 - March 2022
New: Cloud Call Center is now ServiceNow Voice.
#### Version 2.0.8 - February 2022
New: Cloud Call Center is now ServiceNow Voice.
#### Version 2.0.6 - August 2021
* New:
+ Call Analysis, Transcript & Recording on Agent and Manager Workspaces
+ Support for Outbound Calling
+ AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)
+ Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance
* Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access. Domain separation issue with user pin table, security fixes
#### Version 2.0.4 - April 2021
* New:
+ Call Analysis, Transcript & Recording on Agent and Manager Workspaces
+ Support for Outbound Calling
+ AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)
+ Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance
* Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access. Domain separation issue with user pin table
#### Version 2.0.3 - February 2021
* New:
+ Call Analysis, Transcript & Recording on Agent and Manager Workspaces
+ Support for Outbound Calling
+ AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)
+ Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance
* Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access
#### Version 2.0.2 - December 2020
* New:
+ Call Analysis, Transcript & Recording on Agent and Manager Workspaces
+ Support for Outbound Calling
+ AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)
+ Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance
* Fixed: Issues with upgrade from v1.1 to 2.x with missing AWS artifact
#### Version 2.0.0 - October 2020
New: Call Analysis, Transcript & Recording, Support for Outbound Calling, AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris).
#### Version 1.1.1 - July 2020
Fixed: Fixed minor localization issues with UI messages.
#### Version 1.0.1 - April 2020
Cloud Call Center Core is the central framework that works in concert with the Amazon Connect Integration for Cloud Call Center and Cloud Call Center for ITSM applications to create voice-enabled employee experiences, unlock productivity for agents, and provide management with reporting insights and coaching opportunities.
| ---
title: ServiceNow Voice Core release notes
description: Version history for the ServiceNow Voice Core integration on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- "ServiceNow\xAE Voice"
---
# ServiceNow Voice Core release notes
Version history for the ServiceNow Voice Core integration on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 4.8.3 - August 2025
New in this release: Provides security feature for authenticated access control.
#### Version 4.6.1 - May 2024
* Fixed:
+ Security issues
+ Bug fixes
#### Version 4.5.0 - February 2024
* New:
+ Voice calls from Amazon Connect can now be routed by ServiceNow Advanced Work Assignment (AWA)
+ The setup guide includes an option for Amazon Connect Contact Contact Flows to use AWA Voice Routing
#### Version 4.0.0 - August 2023
* Changes include:
+ Supporting conversation model for Interaction
+ Supporting call transfers.
#### Version 3.1.3 - February 2023
Fixed: Minor bug fixes.
#### Version 3.1.0 - August 2022
Fixed: Minor bug fixes and i18n support.
#### Version 3.0.1 - March 2022
New: Cloud Call Center is now ServiceNow Voice.
#### Version 2.0.8 - February 2022
New: Cloud Call Center is now ServiceNow Voice.
#### Version 2.0.6 - August 2021
* New:
+ Call Analysis, Transcript & Recording on Agent and Manager Workspaces
+ Support for Outbound Calling
+ AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)
+ Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance
* Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access. Domain separation issue with user pin table, security fixes
#### Version 2.0.4 - April 2021
* New:
+ Call Analysis, Transcript & Recording on Agent and Manager Workspaces
+ Support for Outbound Calling
+ AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)
+ Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance
* Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access. Domain separation issue with user pin table
#### Version 2.0.3 - February 2021
* New:
+ Call Analysis, Transcript & Recording on Agent and Manager Workspaces
+ Support for Outbound Calling
+ AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)
+ Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance
* Fixed: Issues with upgrade from v1.1 to 2.x with missing aws artifact, issue with script include scope access
#### Version 2.0.2 - December 2020
* New:
+ Call Analysis, Transcript & Recording on Agent and Manager Workspaces
+ Support for Outbound Calling
+ AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris)
+ Support for Instance Parameters to configure each instance with custom parameters when first registering an Instance
* Fixed: Issues with upgrade from v1.1 to 2.x with missing AWS artifact
#### Version 2.0.0 - October 2020
New: Call Analysis, Transcript & Recording, Support for Outbound Calling, AWA Queue Integration for Phone Channel Analytics with Workforce Optimization (Paris).
#### Version 1.1.1 - July 2020
Fixed: Fixed minor localization issues with UI messages.
#### Version 1.0.1 - April 2020
Cloud Call Center Core is the central framework that works in concert with the Amazon Connect Integration for Cloud Call Center and Cloud Call Center for ITSM applications to create voice-enabled employee experiences, unlock productivity for agents, and provide management with reporting insights and coaching opportunities.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-slack-activities-pad.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-slack-activities-pad.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-slack-activities-pad.html | Slack Activities for PAD release notes | Version history for the Slack Activities for PAD application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-slack-activities-pad.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-slack-activities-pad.html"><body id="store-platcap-rn-slack-activities-pad"><main role="main"><article role="article" class="dita" id="store-platcap-rn-slack-activities-pad" aria-labelledby="title_store-platcap-rn-slack-activities-pad">
<h1 class="title topictitle1" id="title_store-platcap-rn-slack-activities-pad">Slack Activities for PAD release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Slack Activities for PAD application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-slack-activities-pad__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d334975e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.0.3 - January 2023</dt>
<dd class="dd" id="store-platcap-rn-slack-activities-pad__latest-store-platcap-rn-slack-activities-PAD">Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.</dd>
<dt class="dt dlterm">Version 1.0.2. - December 2022</dt>
<dd class="dd">Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.</dd>
<dt class="dt dlterm">Version 1.0.1 - August 2022</dt>
<dd class="dd">Send messages via Slack with this out-of-the-box Process Automation Designer (PAD) content that leverages the Slack spoke.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-slack-activities-pad.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-slack-activities-pad.html\"><body id=\"store-platcap-rn-slack-activities-pad\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-slack-activities-pad\" aria-labelledby=\"title_store-platcap-rn-slack-activities-pad\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-slack-activities-pad\">Slack Activities for PAD release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Slack Activities for PAD application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-slack-activities-pad__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d334975e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.0.3 - January 2023</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-slack-activities-pad__latest-store-platcap-rn-slack-activities-PAD\">Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.2. - December 2022</dt>\n <dd class=\"dd\">Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - August 2022</dt>\n <dd class=\"dd\">Send messages via Slack with this out-of-the-box Process Automation Designer (PAD) content that leverages the Slack spoke.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Slack Activities for PAD release notes
Version history for the Slack Activities for PAD application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - January 2023
Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.
#### Version 1.0.2. - December 2022
Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.
#### Version 1.0.1 - August 2022
Send messages via Slack with this out-of-the-box Process Automation Designer (PAD) content that leverages the Slack spoke.
| ---
title: Slack Activities for PAD release notes
description: Version history for the Slack Activities for PAD application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Slack Activities for PAD release notes
Version history for the Slack Activities for PAD application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.0.3 - January 2023
Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.
#### Version 1.0.2. - December 2022
Fixed: No longer flushes system cache during installation and upgrade, which previously caused instances to temporarily slow down.
#### Version 1.0.1 - August 2022
Send messages via Slack with this out-of-the-box Process Automation Designer (PAD) content that leverages the Slack spoke.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-subscription-mgmt-v2.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-subscription-mgmt-v2.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-subscription-mgmt-v2.html | Subscription Management v2 release notes | Version history for the Subscription Management v2 application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-subscription-mgmt-v2.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-subscription-mgmt-v2.html"><body id="store-platcap-rn-subscription-mgmt-v2"><main role="main"><article role="article" class="dita" id="store-platcap-rn-subscription-mgmt-v2" aria-labelledby="title_store-platcap-rn-subscription-mgmt-v2">
<h1 class="title topictitle1" id="title_store-platcap-rn-subscription-mgmt-v2">Subscription Management v2 release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Subscription Management v2 application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-subscription-mgmt-v2__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d483676e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 5.1.0 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New in this release<ul class="ul" id="store-platcap-rn-subscription-mgmt-v2__ul_dnr_g32_yfc">
<li class="li">Now Assists by domain name for instances with domain separation enabled</li>
<li class="li">Monitor Workflow Data Fabric capability usage and view the token use rate of each capability</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.6 - July 2025</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-subscription-mgmt-v2__ul_v3w_1nm_dgc">
<li class="li">New in this release:<ul class="ul" id="store-platcap-rn-subscription-mgmt-v2__ul_srn_dnm_dgc">
<li class="li">Manage Custom Application and Table mapping via platform<ul class="ul" id="store-platcap-rn-subscription-mgmt-v2__ul_p3w_2nm_dgc">
<li class="li">Map any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or the Custom Table Inventory list.</li>
</ul></li>
<li class="li">Domain separation for user-based subscriptions<ul class="ul" id="store-platcap-rn-subscription-mgmt-v2__ul_i1y_2nm_dgc">
<li class="li">Subscription Management now allows users to view subscribers by domain for user-based subscriptions.</li>
</ul></li>
</ul></li>
<li class="li">Fixed: High-priority performance fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.0 - May 2025</dt>
<dd class="dd" id="store-platcap-rn-subscription-mgmt-v2__latest-store-platcap-rn-subscription-mgmt-v2">
<ul class="ul">
<li class="li">New in this release:<ul class="ul" id="store-platcap-rn-subscription-mgmt-v2__ul_usp_p3d_1fc">
<li class="li">Manage Custom Application and Table mapping via platformMap any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or the Custom Table
Inventory list.</li>
<li class="li">Domain separation for user-based subscriptionsSubscription Management now allows users to view subscribers by domain for user-based subscriptions.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.2.0 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-subscription-mgmt-v2__ul_l4p_lqg_zdc">
<li class="li">New in this release:<ul class="ul" id="store-platcap-rn-subscription-mgmt-v2__ul_dmg_nqg_zdc">
<li class="li">Subscription allocation counts according to active users View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout
Subscription Management.</li>
<li class="li">Allocate subscriptions to all recommended groups Select all recommended groups when allocating subscriptions.</li>
<li class="li">Support for on-premise installation Manage subscription usage using Subscription Management on-premise.</li>
<li class="li">Recommended subscription reasoning Determine why a subscription is recommended by Subscription Management when mapping custom tables or custom applications.</li>
</ul></li>
<li class="li">Changed in this release:<ul class="ul" id="store-platcap-rn-subscription-mgmt-v2__ul_kjw_mqg_zdc">
<li class="li">Allocation charts reflect only active users The Allocation summary and Allocation history charts on the subscription details page reflect only subscriptions allocated to active users for each month following the
upgrade.</li>
<li class="li">Auditing App Engine V1 usage The App Engine Usage dashboard has been restored.</li>
</ul></li>
<li class="li">Removed in this release: The Custom tables chart has been removed from the subscription details page.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.1.0 - November 2024</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-subscription-mgmt-v2__ul_xxy_yys_ddc">
<li class="li">New in the release:<ul class="ul" id="store-platcap-rn-subscription-mgmt-v2__ul_qwy_1zs_ddc">
<li class="li">Subscription allocation counts according to active users - View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout
Subscription Management.</li>
</ul></li>
<li class="li">Changed in this release:<ul class="ul" id="store-platcap-rn-subscription-mgmt-v2__ul_y3r_1zs_ddc">
<li class="li">Allocation charts reflect only active users -The Allocation summary and Allocation history charts on the subscription details page reflect only subscriptions allocated to active users for each month following the
upgrade.</li>
<li class="li">Removed in this release:</li>
<li class="li">The Custom Tables chart has been removed from the subscription details page.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.3.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Monitor Now Assist usage <ul class="ul">
<li class="li">View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.</li>
</ul>
</li>
<li class="li">Monitor Now Assist creators <ul class="ul">
<li class="li">View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.</li>
</ul>
</li>
</ul></li>
<li class="li">Fixed: Licensing entitlement engine bug fixes only.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.0.0 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Monitor cloud capacity<ul class="ul" id="store-platcap-rn-subscription-mgmt-v2__ul_csp_dp4_ccc">
<li class="li">View an account-level summary of your cloud capacity and track usage across all your instances.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.2.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Monitor Now Assist usage <ul class="ul">
<li class="li">View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.</li>
</ul>
</li>
<li class="li">Monitor Now Assist creators <ul class="ul">
<li class="li">View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.</li>
</ul></li>
</ul>
</li>
<li class="li">Fixed: Performance improvements</li>
</ul>
</dd>
<dt class="dt dlterm">Version 3.1.0 - June 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Monitor Now Assist usage: View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances</li>
<li class="li">Monitor Now Assist creators: View an account-level summary of your Creator Plus entitlements and track allocations across all your instances</li>
</ul>
</li>
<li class="li">Fixed: Performance improvements</li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.1.0 - June 2024</dt>
<dd class="dd">Fixed: Performance improvements.</dd>
<dt class="dt dlterm">Version 3.0.0 - May 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Monitor Now Assist usage<ul class="ul">
<li class="li">View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.</li>
</ul>
</li>
<li class="li">Monitor Now Assist creators <ul class="ul">
<li class="li">View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.1 - March 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Minor system updates</li>
<li class="li">Performance improvements</li>
<li class="li">Fixed a bug related to license role detection and recommendations</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 2.3.0 - February 2024</dt>
<dd class="dd">
<p class="p">Subscription Management gives you visibility and control of your subscriptions in an enhanced user interface that prioritizes actionable data and provides an easy way to allocate subscriptions using recommended groups. Use
Subscription Management to get a real‑time view of allocation and entitlement usage with reports showing your usage over time. Monitor your subscriptions to stay within compliance and make informed decisions about your
subscription usage and purchases.</p>
</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-subscription-mgmt-v2.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-subscription-mgmt-v2.html\"><body id=\"store-platcap-rn-subscription-mgmt-v2\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-subscription-mgmt-v2\" aria-labelledby=\"title_store-platcap-rn-subscription-mgmt-v2\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-subscription-mgmt-v2\">Subscription Management v2 release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Subscription Management v2 application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-subscription-mgmt-v2__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d483676e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 5.1.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New in this release<ul class=\"ul\" id=\"store-platcap-rn-subscription-mgmt-v2__ul_dnr_g32_yfc\">\n <li class=\"li\">Now Assists by domain name for instances with domain separation enabled</li>\n <li class=\"li\">Monitor Workflow Data Fabric capability usage and view the token use rate of each capability</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.6 - July 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-subscription-mgmt-v2__ul_v3w_1nm_dgc\">\n <li class=\"li\">New in this release:<ul class=\"ul\" id=\"store-platcap-rn-subscription-mgmt-v2__ul_srn_dnm_dgc\">\n <li class=\"li\">Manage Custom Application and Table mapping via platform<ul class=\"ul\" id=\"store-platcap-rn-subscription-mgmt-v2__ul_p3w_2nm_dgc\">\n <li class=\"li\">Map any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or the Custom Table Inventory list.</li>\n </ul></li>\n <li class=\"li\">Domain separation for user-based subscriptions<ul class=\"ul\" id=\"store-platcap-rn-subscription-mgmt-v2__ul_i1y_2nm_dgc\">\n <li class=\"li\">Subscription Management now allows users to view subscribers by domain for user-based subscriptions.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Fixed: High-priority performance fixes</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.0 - May 2025</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-subscription-mgmt-v2__latest-store-platcap-rn-subscription-mgmt-v2\">\n <ul class=\"ul\">\n <li class=\"li\">New in this release:<ul class=\"ul\" id=\"store-platcap-rn-subscription-mgmt-v2__ul_usp_p3d_1fc\">\n <li class=\"li\">Manage Custom Application and Table mapping via platformMap any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or the Custom Table\n Inventory list.</li>\n <li class=\"li\">Domain separation for user-based subscriptionsSubscription Management now allows users to view subscribers by domain for user-based subscriptions.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.2.0 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-subscription-mgmt-v2__ul_l4p_lqg_zdc\">\n <li class=\"li\">New in this release:<ul class=\"ul\" id=\"store-platcap-rn-subscription-mgmt-v2__ul_dmg_nqg_zdc\">\n <li class=\"li\">Subscription allocation counts according to active users View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout\n Subscription Management.</li>\n <li class=\"li\">Allocate subscriptions to all recommended groups Select all recommended groups when allocating subscriptions.</li>\n <li class=\"li\">Support for on-premise installation Manage subscription usage using Subscription Management on-premise.</li>\n <li class=\"li\">Recommended subscription reasoning Determine why a subscription is recommended by Subscription Management when mapping custom tables or custom applications.</li>\n </ul></li>\n <li class=\"li\">Changed in this release:<ul class=\"ul\" id=\"store-platcap-rn-subscription-mgmt-v2__ul_kjw_mqg_zdc\">\n <li class=\"li\">Allocation charts reflect only active users The Allocation summary and Allocation history charts on the subscription details page reflect only subscriptions allocated to active users for each month following the\n upgrade.</li>\n <li class=\"li\">Auditing App Engine V1 usage The App Engine Usage dashboard has been restored.</li>\n </ul></li>\n <li class=\"li\">Removed in this release: The Custom tables chart has been removed from the subscription details page.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.0 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-subscription-mgmt-v2__ul_xxy_yys_ddc\">\n <li class=\"li\">New in the release:<ul class=\"ul\" id=\"store-platcap-rn-subscription-mgmt-v2__ul_qwy_1zs_ddc\">\n <li class=\"li\">Subscription allocation counts according to active users - View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout\n Subscription Management.</li>\n </ul></li>\n <li class=\"li\">Changed in this release:<ul class=\"ul\" id=\"store-platcap-rn-subscription-mgmt-v2__ul_y3r_1zs_ddc\">\n <li class=\"li\">Allocation charts reflect only active users -The Allocation summary and Allocation history charts on the subscription details page reflect only subscriptions allocated to active users for each month following the\n upgrade.</li>\n <li class=\"li\">Removed in this release:</li>\n <li class=\"li\">The Custom Tables chart has been removed from the subscription details page.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.3.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Monitor Now Assist usage <ul class=\"ul\">\n <li class=\"li\">View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.</li>\n </ul>\n </li>\n <li class=\"li\">Monitor Now Assist creators <ul class=\"ul\">\n <li class=\"li\">View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Fixed: Licensing entitlement engine bug fixes only.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: Monitor cloud capacity<ul class=\"ul\" id=\"store-platcap-rn-subscription-mgmt-v2__ul_csp_dp4_ccc\">\n <li class=\"li\">View an account-level summary of your cloud capacity and track usage across all your instances.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.2.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Monitor Now Assist usage <ul class=\"ul\">\n <li class=\"li\">View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.</li>\n </ul>\n </li>\n <li class=\"li\">Monitor Now Assist creators <ul class=\"ul\">\n <li class=\"li\">View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.</li>\n </ul></li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Performance improvements</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.0 - June 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Monitor Now Assist usage: View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances</li>\n <li class=\"li\">Monitor Now Assist creators: View an account-level summary of your Creator Plus entitlements and track allocations across all your instances</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Performance improvements</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.1.0 - June 2024</dt>\n <dd class=\"dd\">Fixed: Performance improvements.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - May 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Monitor Now Assist usage<ul class=\"ul\">\n <li class=\"li\">View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.</li>\n </ul>\n </li>\n <li class=\"li\">Monitor Now Assist creators <ul class=\"ul\">\n <li class=\"li\">View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.1 - March 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Minor system updates</li>\n <li class=\"li\">Performance improvements</li>\n <li class=\"li\">Fixed a bug related to license role detection and recommendations</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 2.3.0 - February 2024</dt>\n <dd class=\"dd\">\n <p class=\"p\">Subscription Management gives you visibility and control of your subscriptions in an enhanced user interface that prioritizes actionable data and provides an easy way to allocate subscriptions using recommended groups. Use\n Subscription Management to get a real‑time view of allocation and entitlement usage with reports showing your usage over time. Monitor your subscriptions to stay within compliance and make informed decisions about your\n subscription usage and purchases.</p>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Subscription Management v2 release notes
Version history for the Subscription Management v2 application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.1.0 - August 2025
* New in this release
+ Now Assists by domain name for instances with domain separation enabled
+ Monitor Workflow Data Fabric capability usage and view the token use rate of each capability
#### Version 5.0.6 - July 2025
* New in this release:
+ Manage Custom Application and Table mapping via platform
- Map any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or the Custom Table Inventory list.
+ Domain separation for user-based subscriptions
- Subscription Management now allows users to view subscribers by domain for user-based subscriptions.
* Fixed: High-priority performance fixes
#### Version 5.0.0 - May 2025
* New in this release:
+ Manage Custom Application and Table mapping via platformMap any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or the Custom Table
Inventory list.
+ Domain separation for user-based subscriptionsSubscription Management now allows users to view subscribers by domain for user-based subscriptions.
#### Version 4.2.0 - February 2025
* New in this release:
+ Subscription allocation counts according to active users View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout
Subscription Management.
+ Allocate subscriptions to all recommended groups Select all recommended groups when allocating subscriptions.
+ Support for on-premise installation Manage subscription usage using Subscription Management on-premise.
+ Recommended subscription reasoning Determine why a subscription is recommended by Subscription Management when mapping custom tables or custom applications.
* Changed in this release:
+ Allocation charts reflect only active users The Allocation summary and Allocation history charts on the subscription details page reflect only subscriptions allocated to active users for each month following the
upgrade.
+ Auditing App Engine V1 usage The App Engine Usage dashboard has been restored.
* Removed in this release: The Custom tables chart has been removed from the subscription details page.
#### Version 4.1.0 - November 2024
* New in the release:
+ Subscription allocation counts according to active users - View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout
Subscription Management.
* Changed in this release:
+ Allocation charts reflect only active users -The Allocation summary and Allocation history charts on the subscription details page reflect only subscriptions allocated to active users for each month following the
upgrade.
+ Removed in this release:
+ The Custom Tables chart has been removed from the subscription details page.
#### Version 3.3.1 - November 2024
* New:
+ Monitor Now Assist usage
- View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.
+ Monitor Now Assist creators
- View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.
* Fixed: Licensing entitlement engine bug fixes only.
#### Version 4.0.0 - August 2024
* New: Monitor cloud capacity
+ View an account-level summary of your cloud capacity and track usage across all your instances.
#### Version 3.2.1 - August 2024
* New:
+ Monitor Now Assist usage
- View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.
+ Monitor Now Assist creators
- View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.
* Fixed: Performance improvements
#### Version 3.1.0 - June 2024
* New:
+ Monitor Now Assist usage: View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances
+ Monitor Now Assist creators: View an account-level summary of your Creator Plus entitlements and track allocations across all your instances
* Fixed: Performance improvements
#### Version 2.1.0 - June 2024
Fixed: Performance improvements.
#### Version 3.0.0 - May 2024
* New:
+ Monitor Now Assist usage
- View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.
+ Monitor Now Assist creators
- View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.
#### Version 2.3.1 - March 2024
* Fixed:
+ Minor system updates
+ Performance improvements
+ Fixed a bug related to license role detection and recommendations
#### Version 2.3.0 - February 2024
Subscription Management gives you visibility and control of your subscriptions in an enhanced user interface that prioritizes actionable data and provides an easy way to allocate subscriptions using recommended groups. Use
Subscription Management to get a real‑time view of allocation and entitlement usage with reports showing your usage over time. Monitor your subscriptions to stay within compliance and make informed decisions about your
subscription usage and purchases.
| ---
title: Subscription Management v2 release notes
description: Version history for the Subscription Management v2 application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Subscription Management v2 release notes
Version history for the Subscription Management v2 application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 5.1.0 - August 2025
* New in this release
+ Now Assists by domain name for instances with domain separation enabled
+ Monitor Workflow Data Fabric capability usage and view the token use rate of each capability
#### Version 5.0.6 - July 2025
* New in this release:
+ Manage Custom Application and Table mapping via platform
- Map any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or the Custom Table Inventory list.
+ Domain separation for user-based subscriptions
- Subscription Management now allows users to view subscribers by domain for user-based subscriptions.
* Fixed: High-priority performance fixes
#### Version 5.0.0 - May 2025
* New in this release:
+ Manage Custom Application and Table mapping via platformMap any missing custom applications and tables in Subscription Management to a subscription directly from the Custom Applications list or the Custom Table
Inventory list.
+ Domain separation for user-based subscriptionsSubscription Management now allows users to view subscribers by domain for user-based subscriptions.
#### Version 4.2.0 - February 2025
* New in this release:
+ Subscription allocation counts according to active users View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout
Subscription Management.
+ Allocate subscriptions to all recommended groups Select all recommended groups when allocating subscriptions.
+ Support for on-premise installation Manage subscription usage using Subscription Management on-premise.
+ Recommended subscription reasoning Determine why a subscription is recommended by Subscription Management when mapping custom tables or custom applications.
* Changed in this release:
+ Allocation charts reflect only active users The Allocation summary and Allocation history charts on the subscription details page reflect only subscriptions allocated to active users for each month following the
upgrade.
+ Auditing App Engine V1 usage The App Engine Usage dashboard has been restored.
* Removed in this release: The Custom tables chart has been removed from the subscription details page.
#### Version 4.1.0 - November 2024
* New in the release:
+ Subscription allocation counts according to active users - View the total number of active users in a product subscription. Only active users count toward the subscription allocation totals that appear throughout
Subscription Management.
* Changed in this release:
+ Allocation charts reflect only active users -The Allocation summary and Allocation history charts on the subscription details page reflect only subscriptions allocated to active users for each month following the
upgrade.
+ Removed in this release:
+ The Custom Tables chart has been removed from the subscription details page.
#### Version 3.3.1 - November 2024
* New:
+ Monitor Now Assist usage
- View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.
+ Monitor Now Assist creators
- View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.
* Fixed: Licensing entitlement engine bug fixes only.
#### Version 4.0.0 - August 2024
* New: Monitor cloud capacity
+ View an account-level summary of your cloud capacity and track usage across all your instances.
#### Version 3.2.1 - August 2024
* New:
+ Monitor Now Assist usage
- View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.
+ Monitor Now Assist creators
- View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.
* Fixed: Performance improvements
#### Version 3.1.0 - June 2024
* New:
+ Monitor Now Assist usage: View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances
+ Monitor Now Assist creators: View an account-level summary of your Creator Plus entitlements and track allocations across all your instances
* Fixed: Performance improvements
#### Version 2.1.0 - June 2024
Fixed: Performance improvements.
#### Version 3.0.0 - May 2024
* New:
+ Monitor Now Assist usage
- View an account-level summary of your Now Assist entitlements and track Now Assist usage across all your instances.
+ Monitor Now Assist creators
- View an account-level summary of your Creator Plus entitlements and track allocations across all your instances.
#### Version 2.3.1 - March 2024
* Fixed:
+ Minor system updates
+ Performance improvements
+ Fixed a bug related to license role detection and recommendations
#### Version 2.3.0 - February 2024
Subscription Management gives you visibility and control of your subscriptions in an enhanced user interface that prioritizes actionable data and provides an easy way to allocate subscriptions using recommended groups. Use
Subscription Management to get a real‑time view of allocation and entitlement usage with reports showing your usage over time. Monitor your subscriptions to stay within compliance and make informed decisions about your
subscription usage and purchases.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ui-builder.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-ui-builder.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-ui-builder.html | UI Builder release notes | Version history for the UI Builder application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ui-builder.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ui-builder.html"><body id="store-platcap-rn-ui-builder"><main role="main"><article role="article" class="dita" id="store-platcap-rn-ui-builder" aria-labelledby="title_store-platcap-rn-ui-builder">
<h1 class="title topictitle1" id="title_store-platcap-rn-ui-builder"><span class="ph">UI Builder</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">UI Builder</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-ui-builder__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d437885e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 28.1.57 - August 2025 (Zurich)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">What's New:<ul class="ul" id="store-platcap-rn-ui-builder__ul_zhy_sg2_yfc">
<li class="li">Component Builder: Assemble components in a low-code editor by dragging and dropping elements from the UIB toolbox onto the stage. Define configuration properties, add events and data resources, and save your
configurations for future use in pages across your experiences. This is an easier alternative to NOW CLI for basic component assembly.</li>
<li class="li">Gen AI-powered pages and components: Easily add generative AI capabilities to any page, component, or controller, just like using a data resource.</li>
<li class="li">Conversational help: Ask questions directly in UI Builder and get immediate answers, saving time and boosting productivity.</li>
</ul></li>
<li class="li">What has Changed:<ul class="ul" id="store-platcap-rn-ui-builder__ul_an5_tg2_yfc">
<li class="li">Find and fix more issues to help improve page performance and accessibility.</li>
<li class="li">Configure static tabs by binding dynamic data.</li>
<li class="li">Easily search the events search bar to find components in a dirty state.</li>
<li class="li">Enable alerts to auto-dismiss across an experience by configuring them in the experience settings, or individually through an event.</li>
<li class="li">View interoperable pages in the experience view. Interoperable pages can be used across various workspaces and are currently configurable only in the platform.</li>
</ul></li>
<li class="li">Key issues Fixed: The expanded dropdown menus for column properties now receive screen reader focus and can be read by screen readers.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.2.54 - July 2025 (Yokohama)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This release contains fixes for the following issues:<ul class="ul" id="store-platcap-rn-ui-builder__ul_wmq_sg2_wfc">
<li class="li">Stage does NOT load on viewport subpages</li>
<li class="li">List - simple visualization has the tables selection field locked.</li>
<li class="li">Performance Degradation Due to sys_ux_macroponent_rule Execution in Rules Engine</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.2.81 - July 2025 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This release contains fixes for the following issues:<ul class="ul" id="store-platcap-rn-ui-builder__ul_lhm_ng2_wfc">
<li class="li">User is unable to bind inherited data resource to local data resource property</li>
<li class="li">User is unable to configure repeater to modeless dialog component</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.2.52 - June 2025 (Yokohama)</dt>
<dd class="dd" id="store-platcap-rn-ui-builder__latest-store-platcap-rn-ui-builder">
<ul class="ul">
<li class="li">This patch release contains fixes for the issues listed below:<ul class="ul" id="store-platcap-rn-ui-builder__ul_pn4_fzm_nfc">
<li class="li">Adding a second Page collection, removes Page collection controller details from the already existing page collection</li>
<li class="li">Databroker search chokes if description exists but is not a string</li>
<li class="li">Optimize Search functionality for Toolbox</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.2.79 - June 2025 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This patch release contains fixes for the issues listed below:<ul class="ul" id="store-platcap-rn-ui-builder__ul_dd1_fzm_nfc">
<li class="li">Adding a new container on a component puts the UIB stage in a loading state</li>
<li class="li">Adding a second Page collection, removes Page collection controller details from the already existing page collection</li>
<li class="li">Missing pill view/JSON on right side of modal with content when creating a Glide formdatasource</li>
<li class="li">Databroker search stalls if description exists but is not a string</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.2.49 - May 2025 (Yokohama)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-ui-builder__ul_yqc_zhd_1fc">
<li class="li">Quickly understand client scripts: Drastically reduce the time and effort required to parse and understand complex or lengthy client scripts within UI Builder.</li>
<li class="li">Utilize AI to configure select event handlers quickly: - Simplify configuration of events by leveraging AI for event handlers such as Link to destination, Open or close modal and Viewport load request</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-ui-builder__ul_brz_yhd_1fc">
<li class="li">Toolbox optimization: Easily find components in the toolbox by filtering categories and view their contextual details.</li>
<li class="li">Diagnose problems and improve quality: Elevate your end-use experiences by optimizing the layout and styles of your pages to deliver delightful user interactions</li>
</ul></li>
<li class="li">Fixed:</li>
<li class="li">
<ul class="ul" id="store-platcap-rn-ui-builder__ul_mtr_zhd_1fc">
<li class="li">The Formula Builder pill view now accurately reflects the table fields for the Look up a single record data resource.</li>
<li class="li">Component sections and sub-section properties are now translatable.</li>
<li class="li">Users can now delete shared components from the content tree in the Page Editor if desired.</li>
<li class="li">Page Collection name and app shell fields are now required to be filled in before they can be saved.</li>
</ul>
</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.2.77 - April 2025</dt>
<dd class="dd"><p class="p">This release contains the fixes for the issues listed below:</p>
<ul class="ul">
<li class="li">TRANSLATION LITERAL Strings are not passed passed down to Props-pane, impacting the JSON Editor and Collection editor</li>
<li class="li">UIB Homepage tabs load slowly</li>
<li class="li">Collection property configuration not working</li>
</ul></dd>
<dt class="dt dlterm">Version 27.1.60 - April 2025</dt>
<dd class="dd"><p class="p">This release contains the fixes for the issues listed below:</p>
<ul class="ul">
<li class="li">UIB Homepage tabs load slowly</li>
<li class="li">Props pane sub-section labels are not being translated</li>
</ul></dd>
<dt class="dt dlterm">Version 27.1.59 - March 2025 (Yokohama)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This release contains fixes for the issues listed below:<ul class="ul" id="store-platcap-rn-ui-builder__ul_drk_vsx_42c">
<li class="li">Unable to delete shared components from UI builder content tree</li>
<li class="li">Layout item styles missing for conditional item in styles pane</li>
<li class="li">The UIB parent page UI Controller events are not accessible from the sub pages</li>
<li class="li">Runtime is NOT showing the same styles as Stage when the Conditional Renderer is placed inside the Repeater whose styles are enabled</li>
<li class="li">Required and Optional parameters not saving while creating pc viewport pages</li>
<li class="li">Not able to add repeater to modeless dialog component</li>
<li class="li">"Delete all bundle content" issue on the Form controller (for Form controller bundle)</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 27.1.57 - February 2025 (Yokohama)</dt>
<dd class="dd">
<ul class="ul" id="store-platcap-rn-ui-builder__ul_ebp_npg_zdc">
<li class="li">New:<ul class="ul" id="store-platcap-rn-ui-builder__ul_qsf_qpg_zdc">
<li class="li">Make your content dynamic: Define multiple conditions that dynamically determine what's visible to your end users.</li>
<li class="li">Create and edit presets with ease: Save time by building presets that make your component configurations reusable across experiences. Simply drag and drop data from the controller to populate the component's properties
and setup your preset.</li>
<li class="li">Create controllers for data binding: Quickly connect reusable, encapsulated data and scripts to your page with a controller. Use the new interface to easily set up the controller's inputs, outputs, and events.</li>
<li class="li">Scan records for changes: Quickly identify and resolve conflicts early and often in UI Builder to streamline your development process.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-platcap-rn-ui-builder__ul_ex1_qpg_zdc">
<li class="li">Easily configure focus behavior with a rich dropdown menu that mirrors your content tree, enabling seamless page navigation for your end users.</li>
<li class="li">Create page collections directly in UI Builder using a streamlined modal for a seamless experience and efficient workflow.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.1.74 - January 2025 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This release contains for the following issues:<ul class="ul" id="store-platcap-rn-ui-builder__ul_g3h_lth_xdc">
<li class="li">Icon picker preloads all images and doesn't cache them.</li>
<li class="li">Link to "UI fundamentals" on the UIB home page is broken</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.2.12 - January 2025 (Washington DC)</dt>
<dd class="dd">This release contains fix for the issue where Icon picker preloads all images and doesn't cache them.</dd>
<dt class="dt dlterm">Version 26.2.74 - December 2024 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-ui-builder__ul_rnj_yqq_4dc">
<li class="li">Builder context field won't render properly if a field with scripted data type is in the form</li>
<li class="li">For "list-simple" data visualization, while filtering select box variables are not showing results in filter.</li>
<li class="li">While creating data visualization, the composition section of the page definition is missing causing the filters not to work as intended</li>
<li class="li">Unable to select audience if glide.invalid_query.returns_no_rows is true</li>
<li class="li">Loading UIB Portal Experience Page is taking longer due to UX components and UX metrics interactions API call</li>
<li class="li">Add new event to ui-builder to support MACROPONENT_TIME_TO_IDLE_MEASUREMENT_REQUESTED</li>
<li class="li">Conflicts between UI Controller external dependencies and form controllers results in data resource panel loading with no information</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.1.73 - December 2024 (Xanadu)</dt>
<dd class="dd">This release contains some fixes related to performance and data visualization configuration.</dd>
<dt class="dt dlterm">Version 25.2.11 - December 2024 (Washington DC)</dt>
<dd class="dd">This release contains a fix for the issue where UIB configuration panel was not visible for custom components.</dd>
<dt class="dt dlterm">Version 26.2.70 - November 2024 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Highlights:<ul class="ul" id="store-platcap-rn-ui-builder__ul_yvx_zlv_2dc">
<li class="li">Explore the Learning Center containing a searchable library of videos, guided tours, and product documentation to develop and practice UI Builder skills.</li>
<li class="li">Take guided tours to learn about features and complete tasks in UI Builder step-by-step.</li>
<li class="li">Use dark theme for improved usability in low-light conditions.</li>
<li class="li">Design pages that look good and function well across a variety of form factors such as laptops, tablets, and mobile devices using responsive authoring.</li>
<li class="li">Fetch information from multiple data sources and more easily bind the data to components of your choice with a new multi-table data resource right from UI Builder.</li>
</ul></li>
<li class="li">UI Builder version 26.2 (this release)</li>
<li class="li">
<ul class="ul" id="store-platcap-rn-ui-builder__ul_glj_ylv_2dc">
<li class="li">Builder Assistant - Builder Assistant runs design-time checks for common misconfiguration issues, then informs and instructs developers on how to fix them</li>
<li class="li">Responsive Configuration - Leverage existing auto-reflow rules to provide responsive pages and components with defaults.</li>
<li class="li">Events - Event handler UI improvements and enriched in-product content.</li>
<li class="li">Presets, controllers and bundles UI improvements</li>
<li class="li">Runtime Performance - Page authors will now have the ability to set caching policies for data resources. This improves performance by reducing the need to frequently fetch items from the server, particularly for data
that updates less frequently.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 26.1.69 - October 2024 (Xanadu)</dt>
<dd class="dd">This release contains the fix for the issue where Add component tool box is NOT populated until user scrolls up, when the left panel has more components.</dd>
<dt class="dt dlterm">Version 25.2.9 - October 2024 (Washington DC)</dt>
<dd class="dd">This release contains the fixes for the issue where a user cannot open subpages of viewport from the component builder (which is a subpage of record page tabs).</dd>
<dt class="dt dlterm">Version 25.1.27 - October 2024 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">This release contains the fixes for the issues listed below:<ul class="ul" id="store-platcap-rn-ui-builder__ul_bts_tnw_vcc">
<li class="li">Sub-pages with required parameters/fields cause empty list of sub pages in Sub-page overview page</li>
<li class="li">User cannot open subpages of viewport from the component builder (which is a subpage of record page tabs)</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.1.67 - September 2024 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-ui-builder__ul_x3q_sss_pcc">
<li class="li">Properties Pane incorrectly sends propName: value as part of payload to pageModel lifecycle handlers, causing CSTASK871911</li>
<li class="li">Repeaters in composition with an empty ID make them uneditable in UIB</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.2.8 - September 2024 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-ui-builder__ul_u4v_rss_pcc">
<li class="li">Properties Pane incorrectly sends propName: value as part of payload to pageModel lifecycle handlers</li>
<li class="li">UIB configuration panel not visible for custom components.</li>
<li class="li">When the user tries to set or change additional background properties for a column in UI Builder by clicking on the three dot-menu in the Background section the pop up opens intermittently after 7-8 clicks and quickly
disappears again.</li>
<li class="li">Repeaters in composition with an empty ID make them uneditable in UIB</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.1.66 - August 2024 (Xanadu)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Highlights in the Xanadu release:<ul class="ul" id="store-platcap-rn-ui-builder__ul_f5g_j44_ccc">
<li class="li">Explore the Learning Center containing a searchable library of videos, guided tours, and product documentation to develop and practice UI Builder skills.</li>
<li class="li">Take guided tours to learn about features and complete tasks in UI Builder step-by-step.</li>
<li class="li">Use dark theme for improved usability in low-light conditions.</li>
<li class="li">Design pages that look good and function well across a variety of form factors such as laptops, tablets, and mobile devices using responsive authoring.</li>
<li class="li">Fetch information from multiple data sources and more easily bind the data to components of your choice with a new multi-table data resource right from UI Builder.</li>
</ul></li>
<li class="li">New in the Xanadu release:<ul class="ul" id="store-platcap-rn-ui-builder__ul_rhk_344_ccc">
<li class="li">Set screen conditions declarativelyControl the visibility of pages using a condition builder in addition to having the existing ability to write script.</li>
<li class="li">Configure Contextual Sidebar with TabsSimplified configuration of the Contextual Sidebar component using the Tabs component as a foundation instead of viewports.</li>
<li class="li">Control page layout for different device sizesCreate tailored pages that are appropriate for different size screens to improve the user experience.</li>
<li class="li">Retrieve data from varied sources for a componentMore easily add data from different data sources to a single component based on field mappings.</li>
<li class="li">Support for multiple forms on a pageAdd multiple forms and form controllers to a single page.</li>
<li class="li">Obtain term definitions in UI Builder documentationPoint to italicized terms in UI Builder documentation ondocs.servicenow.comto obtain a definition in a pop-up window.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.2.5 - June 2024 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-ui-builder__ul_ezw_hlw_4bc">
<li class="li">Receive more frequent updates to UI Builder now that it's a ServiceNow Store application.</li>
<li class="li">Improved data binding and formula authoring experience to more easily link components to dynamic data.</li>
<li class="li">New data drawer and improved browsing experience when adding data resources to a page.</li>
<li class="li">Quickly edit column layouts and columns on a UI Builder page from the content tree or the stage.</li>
<li class="li">Access Form Builder directly from within the form component on the UI Builder stage.</li>
<li class="li">The new design-time experience provides a more WYSIWYG stage user interface that helps improve page building efficiency.</li>
<li class="li">Use the new UI Builder home page to access recently opened experiences, obtain help for getting started, and create experiences or page collections.</li>
<li class="li">More easily link components to dynamic data through improved data binding and formula authoring.</li>
<li class="li">Obtain available UI Builder code updates from a new banner message within UI Builder containing a link to the plugins page.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-platcap-rn-ui-builder__ul_zzf_hlw_4bc">
<li class="li">Preset binding in viewport subpages not binding correctly</li>
<li class="li">Data resource output in json-navigator becoming stale when two instances of the same resource exist</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.2.4 - May 2024 (Washington DC)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">UI Builder highlights for the Washington DC release:<ul class="ul" id="store-platcap-rn-ui-builder__ul_jq3_f5w_1bc">
<li class="li">Receive more frequent updates to UI Builder now that it's a ServiceNow Store application.</li>
<li class="li">Improved data binding and formula authoring experience to more easily link components to dynamic data.</li>
<li class="li">New data shelf and improved browsing experience when adding data resources to a page.</li>
<li class="li">Quickly edit column layouts and columns on a UI Builder page from the content tree or the stage.</li>
<li class="li">Access Form Builder directly from within the form component on the UI Builder stage.</li>
</ul></li>
<li class="li">And as of UI Builder version 25.2 (this release)<ul class="ul" id="store-platcap-rn-ui-builder__ul_eyc_g5w_1bc">
<li class="li">The new design-time experience provides a more WYSIWYG stage user interface that helps improve page building efficiency.</li>
<li class="li">Use the new UI Builder home page to access recently opened experiences, obtain help for getting started, and create experiences or page collections.</li>
<li class="li">More easily link components to dynamic data through improved data binding and formula authoring.</li>
<li class="li">Obtain available UI Builder code updates from a new banner message within UI Builder containing a link to the plugins page.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.1.26 - April 2024 (Washington DC)</dt>
<dd class="dd">Fix to generate CLIENT_TRANSFORM_SCRIPT UxValue metadata correctly for component visibility and duplicate use cases.</dd>
<dt class="dt dlterm">Version 25.1.25 - March 2024 (Washington DC)</dt>
<dd class="dd">Fixed: UI Builder now handles Client Script Includes in Scoped Application.</dd>
<dt class="dt dlterm">Version 25.1.24 - February 2024</dt>
<dd class="dd"><p class="p">UI Builder is a web user interface builder that is part of the Next Experience UI Framework. UI Builder can be used to build pages for configurable workspaces, App Engine Studio generated workspaces and portals, and custom
web experiences using Next Experience Components and custom web components.</p></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ui-builder.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-ui-builder.html\"><body id=\"store-platcap-rn-ui-builder\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-ui-builder\" aria-labelledby=\"title_store-platcap-rn-ui-builder\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-ui-builder\"><span class=\"ph\">UI Builder</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">UI Builder</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-ui-builder__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d437885e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 28.1.57 - August 2025 (Zurich)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">What's New:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_zhy_sg2_yfc\">\n <li class=\"li\">Component Builder: Assemble components in a low-code editor by dragging and dropping elements from the UIB toolbox onto the stage. Define configuration properties, add events and data resources, and save your\n configurations for future use in pages across your experiences. This is an easier alternative to NOW CLI for basic component assembly.</li>\n <li class=\"li\">Gen AI-powered pages and components: Easily add generative AI capabilities to any page, component, or controller, just like using a data resource.</li>\n <li class=\"li\">Conversational help: Ask questions directly in UI Builder and get immediate answers, saving time and boosting productivity.</li>\n </ul></li>\n <li class=\"li\">What has Changed:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_an5_tg2_yfc\">\n <li class=\"li\">Find and fix more issues to help improve page performance and accessibility.</li>\n <li class=\"li\">Configure static tabs by binding dynamic data.</li>\n <li class=\"li\">Easily search the events search bar to find components in a dirty state.</li>\n <li class=\"li\">Enable alerts to auto-dismiss across an experience by configuring them in the experience settings, or individually through an event.</li>\n <li class=\"li\">View interoperable pages in the experience view. Interoperable pages can be used across various workspaces and are currently configurable only in the platform.</li>\n </ul></li>\n <li class=\"li\">Key issues Fixed: The expanded dropdown menus for column properties now receive screen reader focus and can be read by screen readers.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.2.54 - July 2025 (Yokohama)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">This release contains fixes for the following issues:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_wmq_sg2_wfc\">\n <li class=\"li\">Stage does NOT load on viewport subpages</li>\n <li class=\"li\">List - simple visualization has the tables selection field locked.</li>\n <li class=\"li\">Performance Degradation Due to sys_ux_macroponent_rule Execution in Rules Engine</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.81 - July 2025 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">This release contains fixes for the following issues:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_lhm_ng2_wfc\">\n <li class=\"li\">User is unable to bind inherited data resource to local data resource property</li>\n <li class=\"li\">User is unable to configure repeater to modeless dialog component</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.2.52 - June 2025 (Yokohama)</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-ui-builder__latest-store-platcap-rn-ui-builder\">\n <ul class=\"ul\">\n <li class=\"li\">This patch release contains fixes for the issues listed below:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_pn4_fzm_nfc\">\n <li class=\"li\">Adding a second Page collection, removes Page collection controller details from the already existing page collection</li>\n <li class=\"li\">Databroker search chokes if description exists but is not a string</li>\n <li class=\"li\">Optimize Search functionality for Toolbox</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.79 - June 2025 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">This patch release contains fixes for the issues listed below:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_dd1_fzm_nfc\">\n <li class=\"li\">Adding a new container on a component puts the UIB stage in a loading state</li>\n <li class=\"li\">Adding a second Page collection, removes Page collection controller details from the already existing page collection</li>\n <li class=\"li\">Missing pill view/JSON on right side of modal with content when creating a Glide formdatasource</li>\n <li class=\"li\">Databroker search stalls if description exists but is not a string</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.2.49 - May 2025 (Yokohama)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_yqc_zhd_1fc\">\n <li class=\"li\">Quickly understand client scripts: Drastically reduce the time and effort required to parse and understand complex or lengthy client scripts within UI Builder.</li>\n <li class=\"li\">Utilize AI to configure select event handlers quickly: - Simplify configuration of events by leveraging AI for event handlers such as Link to destination, Open or close modal and Viewport load request</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_brz_yhd_1fc\">\n <li class=\"li\">Toolbox optimization: Easily find components in the toolbox by filtering categories and view their contextual details.</li>\n <li class=\"li\">Diagnose problems and improve quality: Elevate your end-use experiences by optimizing the layout and styles of your pages to deliver delightful user interactions</li>\n </ul></li>\n <li class=\"li\">Fixed:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_mtr_zhd_1fc\">\n <li class=\"li\">The Formula Builder pill view now accurately reflects the table fields for the Look up a single record data resource.</li>\n <li class=\"li\">Component sections and sub-section properties are now translatable.</li>\n <li class=\"li\">Users can now delete shared components from the content tree in the Page Editor if desired.</li>\n <li class=\"li\">Page Collection name and app shell fields are now required to be filled in before they can be saved.</li>\n </ul>\n </li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.77 - April 2025</dt>\n <dd class=\"dd\"><p class=\"p\">This release contains the fixes for the issues listed below:</p>\n <ul class=\"ul\">\n <li class=\"li\">TRANSLATION LITERAL Strings are not passed passed down to Props-pane, impacting the JSON Editor and Collection editor</li>\n <li class=\"li\">UIB Homepage tabs load slowly</li>\n <li class=\"li\">Collection property configuration not working</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.60 - April 2025</dt>\n <dd class=\"dd\"><p class=\"p\">This release contains the fixes for the issues listed below:</p>\n <ul class=\"ul\">\n <li class=\"li\">UIB Homepage tabs load slowly</li>\n <li class=\"li\">Props pane sub-section labels are not being translated</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.59 - March 2025 (Yokohama)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">This release contains fixes for the issues listed below:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_drk_vsx_42c\">\n <li class=\"li\">Unable to delete shared components from UI builder content tree</li>\n <li class=\"li\">Layout item styles missing for conditional item in styles pane</li>\n <li class=\"li\">The UIB parent page UI Controller events are not accessible from the sub pages</li>\n <li class=\"li\">Runtime is NOT showing the same styles as Stage when the Conditional Renderer is placed inside the Repeater whose styles are enabled</li>\n <li class=\"li\">Required and Optional parameters not saving while creating pc viewport pages</li>\n <li class=\"li\">Not able to add repeater to modeless dialog component</li>\n <li class=\"li\">"Delete all bundle content" issue on the Form controller (for Form controller bundle)</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.57 - February 2025 (Yokohama)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_ebp_npg_zdc\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_qsf_qpg_zdc\">\n <li class=\"li\">Make your content dynamic: Define multiple conditions that dynamically determine what's visible to your end users.</li>\n <li class=\"li\">Create and edit presets with ease: Save time by building presets that make your component configurations reusable across experiences. Simply drag and drop data from the controller to populate the component's properties\n and setup your preset.</li>\n <li class=\"li\">Create controllers for data binding: Quickly connect reusable, encapsulated data and scripts to your page with a controller. Use the new interface to easily set up the controller's inputs, outputs, and events.</li>\n <li class=\"li\">Scan records for changes: Quickly identify and resolve conflicts early and often in UI Builder to streamline your development process.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_ex1_qpg_zdc\">\n <li class=\"li\">Easily configure focus behavior with a rich dropdown menu that mirrors your content tree, enabling seamless page navigation for your end users.</li>\n <li class=\"li\">Create page collections directly in UI Builder using a streamlined modal for a seamless experience and efficient workflow.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.74 - January 2025 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">This release contains for the following issues:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_g3h_lth_xdc\">\n <li class=\"li\">Icon picker preloads all images and doesn't cache them.</li>\n <li class=\"li\">Link to "UI fundamentals" on the UIB home page is broken</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.12 - January 2025 (Washington DC)</dt>\n <dd class=\"dd\">This release contains fix for the issue where Icon picker preloads all images and doesn't cache them.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.74 - December 2024 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_rnj_yqq_4dc\">\n <li class=\"li\">Builder context field won't render properly if a field with scripted data type is in the form</li>\n <li class=\"li\">For "list-simple" data visualization, while filtering select box variables are not showing results in filter.</li>\n <li class=\"li\">While creating data visualization, the composition section of the page definition is missing causing the filters not to work as intended</li>\n <li class=\"li\">Unable to select audience if glide.invalid_query.returns_no_rows is true</li>\n <li class=\"li\">Loading UIB Portal Experience Page is taking longer due to UX components and UX metrics interactions API call</li>\n <li class=\"li\">Add new event to ui-builder to support MACROPONENT_TIME_TO_IDLE_MEASUREMENT_REQUESTED</li>\n <li class=\"li\">Conflicts between UI Controller external dependencies and form controllers results in data resource panel loading with no information</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.73 - December 2024 (Xanadu)</dt>\n <dd class=\"dd\">This release contains some fixes related to performance and data visualization configuration.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.11 - December 2024 (Washington DC)</dt>\n <dd class=\"dd\">This release contains a fix for the issue where UIB configuration panel was not visible for custom components.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.70 - November 2024 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Highlights:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_yvx_zlv_2dc\">\n <li class=\"li\">Explore the Learning Center containing a searchable library of videos, guided tours, and product documentation to develop and practice UI Builder skills.</li>\n <li class=\"li\">Take guided tours to learn about features and complete tasks in UI Builder step-by-step.</li>\n <li class=\"li\">Use dark theme for improved usability in low-light conditions.</li>\n <li class=\"li\">Design pages that look good and function well across a variety of form factors such as laptops, tablets, and mobile devices using responsive authoring.</li>\n <li class=\"li\">Fetch information from multiple data sources and more easily bind the data to components of your choice with a new multi-table data resource right from UI Builder.</li>\n </ul></li>\n <li class=\"li\">UI Builder version 26.2 (this release)</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_glj_ylv_2dc\">\n <li class=\"li\">Builder Assistant - Builder Assistant runs design-time checks for common misconfiguration issues, then informs and instructs developers on how to fix them</li>\n <li class=\"li\">Responsive Configuration - Leverage existing auto-reflow rules to provide responsive pages and components with defaults.</li>\n <li class=\"li\">Events - Event handler UI improvements and enriched in-product content.</li>\n <li class=\"li\">Presets, controllers and bundles UI improvements</li>\n <li class=\"li\">Runtime Performance - Page authors will now have the ability to set caching policies for data resources. This improves performance by reducing the need to frequently fetch items from the server, particularly for data\n that updates less frequently.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.69 - October 2024 (Xanadu)</dt>\n <dd class=\"dd\">This release contains the fix for the issue where Add component tool box is NOT populated until user scrolls up, when the left panel has more components.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.9 - October 2024 (Washington DC)</dt>\n <dd class=\"dd\">This release contains the fixes for the issue where a user cannot open subpages of viewport from the component builder (which is a subpage of record page tabs).</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.27 - October 2024 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">This release contains the fixes for the issues listed below:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_bts_tnw_vcc\">\n <li class=\"li\">Sub-pages with required parameters/fields cause empty list of sub pages in Sub-page overview page</li>\n <li class=\"li\">User cannot open subpages of viewport from the component builder (which is a subpage of record page tabs)</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.67 - September 2024 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_x3q_sss_pcc\">\n <li class=\"li\">Properties Pane incorrectly sends propName: value as part of payload to pageModel lifecycle handlers, causing CSTASK871911</li>\n <li class=\"li\">Repeaters in composition with an empty ID make them uneditable in UIB</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.8 - September 2024 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_u4v_rss_pcc\">\n <li class=\"li\">Properties Pane incorrectly sends propName: value as part of payload to pageModel lifecycle handlers</li>\n <li class=\"li\">UIB configuration panel not visible for custom components.</li>\n <li class=\"li\">When the user tries to set or change additional background properties for a column in UI Builder by clicking on the three dot-menu in the Background section the pop up opens intermittently after 7-8 clicks and quickly\n disappears again.</li>\n <li class=\"li\">Repeaters in composition with an empty ID make them uneditable in UIB</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.66 - August 2024 (Xanadu)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Highlights in the Xanadu release:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_f5g_j44_ccc\">\n <li class=\"li\">Explore the Learning Center containing a searchable library of videos, guided tours, and product documentation to develop and practice UI Builder skills.</li>\n <li class=\"li\">Take guided tours to learn about features and complete tasks in UI Builder step-by-step.</li>\n <li class=\"li\">Use dark theme for improved usability in low-light conditions.</li>\n <li class=\"li\">Design pages that look good and function well across a variety of form factors such as laptops, tablets, and mobile devices using responsive authoring.</li>\n <li class=\"li\">Fetch information from multiple data sources and more easily bind the data to components of your choice with a new multi-table data resource right from UI Builder.</li>\n </ul></li>\n <li class=\"li\">New in the Xanadu release:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_rhk_344_ccc\">\n <li class=\"li\">Set screen conditions declarativelyControl the visibility of pages using a condition builder in addition to having the existing ability to write script.</li>\n <li class=\"li\">Configure Contextual Sidebar with TabsSimplified configuration of the Contextual Sidebar component using the Tabs component as a foundation instead of viewports.</li>\n <li class=\"li\">Control page layout for different device sizesCreate tailored pages that are appropriate for different size screens to improve the user experience.</li>\n <li class=\"li\">Retrieve data from varied sources for a componentMore easily add data from different data sources to a single component based on field mappings.</li>\n <li class=\"li\">Support for multiple forms on a pageAdd multiple forms and form controllers to a single page.</li>\n <li class=\"li\">Obtain term definitions in UI Builder documentationPoint to italicized terms in UI Builder documentation ondocs.servicenow.comto obtain a definition in a pop-up window.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.5 - June 2024 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_ezw_hlw_4bc\">\n <li class=\"li\">Receive more frequent updates to UI Builder now that it's a ServiceNow Store application.</li>\n <li class=\"li\">Improved data binding and formula authoring experience to more easily link components to dynamic data.</li>\n <li class=\"li\">New data drawer and improved browsing experience when adding data resources to a page.</li>\n <li class=\"li\">Quickly edit column layouts and columns on a UI Builder page from the content tree or the stage.</li>\n <li class=\"li\">Access Form Builder directly from within the form component on the UI Builder stage.</li>\n <li class=\"li\">The new design-time experience provides a more WYSIWYG stage user interface that helps improve page building efficiency.</li>\n <li class=\"li\">Use the new UI Builder home page to access recently opened experiences, obtain help for getting started, and create experiences or page collections.</li>\n <li class=\"li\">More easily link components to dynamic data through improved data binding and formula authoring.</li>\n <li class=\"li\">Obtain available UI Builder code updates from a new banner message within UI Builder containing a link to the plugins page.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_zzf_hlw_4bc\">\n <li class=\"li\">Preset binding in viewport subpages not binding correctly</li>\n <li class=\"li\">Data resource output in json-navigator becoming stale when two instances of the same resource exist</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.4 - May 2024 (Washington DC)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">UI Builder highlights for the Washington DC release:<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_jq3_f5w_1bc\">\n <li class=\"li\">Receive more frequent updates to UI Builder now that it's a ServiceNow Store application.</li>\n <li class=\"li\">Improved data binding and formula authoring experience to more easily link components to dynamic data.</li>\n <li class=\"li\">New data shelf and improved browsing experience when adding data resources to a page.</li>\n <li class=\"li\">Quickly edit column layouts and columns on a UI Builder page from the content tree or the stage.</li>\n <li class=\"li\">Access Form Builder directly from within the form component on the UI Builder stage.</li>\n </ul></li>\n <li class=\"li\">And as of UI Builder version 25.2 (this release)<ul class=\"ul\" id=\"store-platcap-rn-ui-builder__ul_eyc_g5w_1bc\">\n <li class=\"li\">The new design-time experience provides a more WYSIWYG stage user interface that helps improve page building efficiency.</li>\n <li class=\"li\">Use the new UI Builder home page to access recently opened experiences, obtain help for getting started, and create experiences or page collections.</li>\n <li class=\"li\">More easily link components to dynamic data through improved data binding and formula authoring.</li>\n <li class=\"li\">Obtain available UI Builder code updates from a new banner message within UI Builder containing a link to the plugins page.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.26 - April 2024 (Washington DC)</dt>\n <dd class=\"dd\">Fix to generate CLIENT_TRANSFORM_SCRIPT UxValue metadata correctly for component visibility and duplicate use cases.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.25 - March 2024 (Washington DC)</dt>\n <dd class=\"dd\">Fixed: UI Builder now handles Client Script Includes in Scoped Application.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.24 - February 2024</dt>\n <dd class=\"dd\"><p class=\"p\">UI Builder is a web user interface builder that is part of the Next Experience UI Framework. UI Builder can be used to build pages for configurable workspaces, App Engine Studio generated workspaces and portals, and custom\n web experiences using Next Experience Components and custom web components.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # UI Builder release notes
Version history for the UI Builder application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.1.57 - August 2025 (Zurich)
* What's New:
+ Component Builder: Assemble components in a low-code editor by dragging and dropping elements from the UIB toolbox onto the stage. Define configuration properties, add events and data resources, and save your
configurations for future use in pages across your experiences. This is an easier alternative to NOW CLI for basic component assembly.
+ Gen AI-powered pages and components: Easily add generative AI capabilities to any page, component, or controller, just like using a data resource.
+ Conversational help: Ask questions directly in UI Builder and get immediate answers, saving time and boosting productivity.
* What has Changed:
+ Find and fix more issues to help improve page performance and accessibility.
+ Configure static tabs by binding dynamic data.
+ Easily search the events search bar to find components in a dirty state.
+ Enable alerts to auto-dismiss across an experience by configuring them in the experience settings, or individually through an event.
+ View interoperable pages in the experience view. Interoperable pages can be used across various workspaces and are currently configurable only in the platform.
* Key issues Fixed: The expanded dropdown menus for column properties now receive screen reader focus and can be read by screen readers.
#### Version 27.2.54 - July 2025 (Yokohama)
* This release contains fixes for the following issues:
+ Stage does NOT load on viewport subpages
+ List - simple visualization has the tables selection field locked.
+ Performance Degradation Due to sys\_ux\_macroponent\_rule Execution in Rules Engine
#### Version 26.2.81 - July 2025 (Xanadu)
* This release contains fixes for the following issues:
+ User is unable to bind inherited data resource to local data resource property
+ User is unable to configure repeater to modeless dialog component
#### Version 27.2.52 - June 2025 (Yokohama)
* This patch release contains fixes for the issues listed below:
+ Adding a second Page collection, removes Page collection controller details from the already existing page collection
+ Databroker search chokes if description exists but is not a string
+ Optimize Search functionality for Toolbox
#### Version 26.2.79 - June 2025 (Xanadu)
* This patch release contains fixes for the issues listed below:
+ Adding a new container on a component puts the UIB stage in a loading state
+ Adding a second Page collection, removes Page collection controller details from the already existing page collection
+ Missing pill view/JSON on right side of modal with content when creating a Glide formdatasource
+ Databroker search stalls if description exists but is not a string
#### Version 27.2.49 - May 2025 (Yokohama)
* New:
+ Quickly understand client scripts: Drastically reduce the time and effort required to parse and understand complex or lengthy client scripts within UI Builder.
+ Utilize AI to configure select event handlers quickly: - Simplify configuration of events by leveraging AI for event handlers such as Link to destination, Open or close modal and Viewport load request
* Changed:
+ Toolbox optimization: Easily find components in the toolbox by filtering categories and view their contextual details.
+ Diagnose problems and improve quality: Elevate your end-use experiences by optimizing the layout and styles of your pages to deliver delightful user interactions
* Fixed:
* + The Formula Builder pill view now accurately reflects the table fields for the Look up a single record data resource.
+ Component sections and sub-section properties are now translatable.
+ Users can now delete shared components from the content tree in the Page Editor if desired.
+ Page Collection name and app shell fields are now required to be filled in before they can be saved.
#### Version 26.2.77 - April 2025
This release contains the fixes for the issues listed below:
* TRANSLATION LITERAL Strings are not passed passed down to Props-pane, impacting the JSON Editor and Collection editor
* UIB Homepage tabs load slowly
* Collection property configuration not working
#### Version 27.1.60 - April 2025
This release contains the fixes for the issues listed below:
* UIB Homepage tabs load slowly
* Props pane sub-section labels are not being translated
#### Version 27.1.59 - March 2025 (Yokohama)
* This release contains fixes for the issues listed below:
+ Unable to delete shared components from UI builder content tree
+ Layout item styles missing for conditional item in styles pane
+ The UIB parent page UI Controller events are not accessible from the sub pages
+ Runtime is NOT showing the same styles as Stage when the Conditional Renderer is placed inside the Repeater whose styles are enabled
+ Required and Optional parameters not saving while creating pc viewport pages
+ Not able to add repeater to modeless dialog component
+ "Delete all bundle content" issue on the Form controller (for Form controller bundle)
#### Version 27.1.57 - February 2025 (Yokohama)
* New:
+ Make your content dynamic: Define multiple conditions that dynamically determine what's visible to your end users.
+ Create and edit presets with ease: Save time by building presets that make your component configurations reusable across experiences. Simply drag and drop data from the controller to populate the component's properties
and setup your preset.
+ Create controllers for data binding: Quickly connect reusable, encapsulated data and scripts to your page with a controller. Use the new interface to easily set up the controller's inputs, outputs, and events.
+ Scan records for changes: Quickly identify and resolve conflicts early and often in UI Builder to streamline your development process.
* Changed:
+ Easily configure focus behavior with a rich dropdown menu that mirrors your content tree, enabling seamless page navigation for your end users.
+ Create page collections directly in UI Builder using a streamlined modal for a seamless experience and efficient workflow.
#### Version 26.1.74 - January 2025 (Xanadu)
* This release contains for the following issues:
+ Icon picker preloads all images and doesn't cache them.
+ Link to "UI fundamentals" on the UIB home page is broken
#### Version 25.2.12 - January 2025 (Washington DC)
This release contains fix for the issue where Icon picker preloads all images and doesn't cache them.
#### Version 26.2.74 - December 2024 (Xanadu)
* Fixed:
+ Builder context field won't render properly if a field with scripted data type is in the form
+ For "list-simple" data visualization, while filtering select box variables are not showing results in filter.
+ While creating data visualization, the composition section of the page definition is missing causing the filters not to work as intended
+ Unable to select audience if glide.invalid\_query.returns\_no\_rows is true
+ Loading UIB Portal Experience Page is taking longer due to UX components and UX metrics interactions API call
+ Add new event to ui-builder to support MACROPONENT\_TIME\_TO\_IDLE\_MEASUREMENT\_REQUESTED
+ Conflicts between UI Controller external dependencies and form controllers results in data resource panel loading with no information
#### Version 26.1.73 - December 2024 (Xanadu)
This release contains some fixes related to performance and data visualization configuration.
#### Version 25.2.11 - December 2024 (Washington DC)
This release contains a fix for the issue where UIB configuration panel was not visible for custom components.
#### Version 26.2.70 - November 2024 (Xanadu)
* Highlights:
+ Explore the Learning Center containing a searchable library of videos, guided tours, and product documentation to develop and practice UI Builder skills.
+ Take guided tours to learn about features and complete tasks in UI Builder step-by-step.
+ Use dark theme for improved usability in low-light conditions.
+ Design pages that look good and function well across a variety of form factors such as laptops, tablets, and mobile devices using responsive authoring.
+ Fetch information from multiple data sources and more easily bind the data to components of your choice with a new multi-table data resource right from UI Builder.
* UI Builder version 26.2 (this release)
* + Builder Assistant - Builder Assistant runs design-time checks for common misconfiguration issues, then informs and instructs developers on how to fix them
+ Responsive Configuration - Leverage existing auto-reflow rules to provide responsive pages and components with defaults.
+ Events - Event handler UI improvements and enriched in-product content.
+ Presets, controllers and bundles UI improvements
+ Runtime Performance - Page authors will now have the ability to set caching policies for data resources. This improves performance by reducing the need to frequently fetch items from the server, particularly for data
that updates less frequently.
#### Version 26.1.69 - October 2024 (Xanadu)
This release contains the fix for the issue where Add component tool box is NOT populated until user scrolls up, when the left panel has more components.
#### Version 25.2.9 - October 2024 (Washington DC)
This release contains the fixes for the issue where a user cannot open subpages of viewport from the component builder (which is a subpage of record page tabs).
#### Version 25.1.27 - October 2024 (Washington DC)
* This release contains the fixes for the issues listed below:
+ Sub-pages with required parameters/fields cause empty list of sub pages in Sub-page overview page
+ User cannot open subpages of viewport from the component builder (which is a subpage of record page tabs)
#### Version 26.1.67 - September 2024 (Xanadu)
* Fixed:
+ Properties Pane incorrectly sends propName: value as part of payload to pageModel lifecycle handlers, causing CSTASK871911
+ Repeaters in composition with an empty ID make them uneditable in UIB
#### Version 25.2.8 - September 2024 (Washington DC)
* Fixed:
+ Properties Pane incorrectly sends propName: value as part of payload to pageModel lifecycle handlers
+ UIB configuration panel not visible for custom components.
+ When the user tries to set or change additional background properties for a column in UI Builder by clicking on the three dot-menu in the Background section the pop up opens intermittently after 7-8 clicks and quickly
disappears again.
+ Repeaters in composition with an empty ID make them uneditable in UIB
#### Version 26.1.66 - August 2024 (Xanadu)
* Highlights in the Xanadu release:
+ Explore the Learning Center containing a searchable library of videos, guided tours, and product documentation to develop and practice UI Builder skills.
+ Take guided tours to learn about features and complete tasks in UI Builder step-by-step.
+ Use dark theme for improved usability in low-light conditions.
+ Design pages that look good and function well across a variety of form factors such as laptops, tablets, and mobile devices using responsive authoring.
+ Fetch information from multiple data sources and more easily bind the data to components of your choice with a new multi-table data resource right from UI Builder.
* New in the Xanadu release:
+ Set screen conditions declarativelyControl the visibility of pages using a condition builder in addition to having the existing ability to write script.
+ Configure Contextual Sidebar with TabsSimplified configuration of the Contextual Sidebar component using the Tabs component as a foundation instead of viewports.
+ Control page layout for different device sizesCreate tailored pages that are appropriate for different size screens to improve the user experience.
+ Retrieve data from varied sources for a componentMore easily add data from different data sources to a single component based on field mappings.
+ Support for multiple forms on a pageAdd multiple forms and form controllers to a single page.
+ Obtain term definitions in UI Builder documentationPoint to italicized terms in UI Builder documentation ondocs.servicenow.comto obtain a definition in a pop-up window.
#### Version 25.2.5 - June 2024 (Washington DC)
* New:
+ Receive more frequent updates to UI Builder now that it's a ServiceNow Store application.
+ Improved data binding and formula authoring experience to more easily link components to dynamic data.
+ New data drawer and improved browsing experience when adding data resources to a page.
+ Quickly edit column layouts and columns on a UI Builder page from the content tree or the stage.
+ Access Form Builder directly from within the form component on the UI Builder stage.
+ The new design-time experience provides a more WYSIWYG stage user interface that helps improve page building efficiency.
+ Use the new UI Builder home page to access recently opened experiences, obtain help for getting started, and create experiences or page collections.
+ More easily link components to dynamic data through improved data binding and formula authoring.
+ Obtain available UI Builder code updates from a new banner message within UI Builder containing a link to the plugins page.
* Fixed:
+ Preset binding in viewport subpages not binding correctly
+ Data resource output in json-navigator becoming stale when two instances of the same resource exist
#### Version 25.2.4 - May 2024 (Washington DC)
* UI Builder highlights for the Washington DC release:
+ Receive more frequent updates to UI Builder now that it's a ServiceNow Store application.
+ Improved data binding and formula authoring experience to more easily link components to dynamic data.
+ New data shelf and improved browsing experience when adding data resources to a page.
+ Quickly edit column layouts and columns on a UI Builder page from the content tree or the stage.
+ Access Form Builder directly from within the form component on the UI Builder stage.
* And as of UI Builder version 25.2 (this release)
+ The new design-time experience provides a more WYSIWYG stage user interface that helps improve page building efficiency.
+ Use the new UI Builder home page to access recently opened experiences, obtain help for getting started, and create experiences or page collections.
+ More easily link components to dynamic data through improved data binding and formula authoring.
+ Obtain available UI Builder code updates from a new banner message within UI Builder containing a link to the plugins page.
#### Version 25.1.26 - April 2024 (Washington DC)
Fix to generate CLIENT\_TRANSFORM\_SCRIPT UxValue metadata correctly for component visibility and duplicate use cases.
#### Version 25.1.25 - March 2024 (Washington DC)
Fixed: UI Builder now handles Client Script Includes in Scoped Application.
#### Version 25.1.24 - February 2024
UI Builder is a web user interface builder that is part of the Next Experience UI Framework. UI Builder can be used to build pages for configurable workspaces, App Engine Studio generated workspaces and portals, and custom
web experiences using Next Experience Components and custom web components.
| ---
title: UI Builder release notes
description: Version history for the UI Builder application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# UI Builder release notes
Version history for the UI Builder application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.1.57 - August 2025 (Zurich)
* What's New:
+ Component Builder: Assemble components in a low-code editor by dragging and dropping elements from the UIB toolbox onto the stage. Define configuration properties, add events and data resources, and save your
configurations for future use in pages across your experiences. This is an easier alternative to NOW CLI for basic component assembly.
+ Gen AI-powered pages and components: Easily add generative AI capabilities to any page, component, or controller, just like using a data resource.
+ Conversational help: Ask questions directly in UI Builder and get immediate answers, saving time and boosting productivity.
* What has Changed:
+ Find and fix more issues to help improve page performance and accessibility.
+ Configure static tabs by binding dynamic data.
+ Easily search the events search bar to find components in a dirty state.
+ Enable alerts to auto-dismiss across an experience by configuring them in the experience settings, or individually through an event.
+ View interoperable pages in the experience view. Interoperable pages can be used across various workspaces and are currently configurable only in the platform.
* Key issues Fixed: The expanded dropdown menus for column properties now receive screen reader focus and can be read by screen readers.
#### Version 27.2.54 - July 2025 (Yokohama)
* This release contains fixes for the following issues:
+ Stage does NOT load on viewport subpages
+ List - simple visualization has the tables selection field locked.
+ Performance Degradation Due to sys\_ux\_macroponent\_rule Execution in Rules Engine
#### Version 26.2.81 - July 2025 (Xanadu)
* This release contains fixes for the following issues:
+ User is unable to bind inherited data resource to local data resource property
+ User is unable to configure repeater to modeless dialog component
#### Version 27.2.52 - June 2025 (Yokohama)
* This patch release contains fixes for the issues listed below:
+ Adding a second Page collection, removes Page collection controller details from the already existing page collection
+ Databroker search chokes if description exists but is not a string
+ Optimize Search functionality for Toolbox
#### Version 26.2.79 - June 2025 (Xanadu)
* This patch release contains fixes for the issues listed below:
+ Adding a new container on a component puts the UIB stage in a loading state
+ Adding a second Page collection, removes Page collection controller details from the already existing page collection
+ Missing pill view/JSON on right side of modal with content when creating a Glide formdatasource
+ Databroker search stalls if description exists but is not a string
#### Version 27.2.49 - May 2025 (Yokohama)
* New:
+ Quickly understand client scripts: Drastically reduce the time and effort required to parse and understand complex or lengthy client scripts within UI Builder.
+ Utilize AI to configure select event handlers quickly: - Simplify configuration of events by leveraging AI for event handlers such as Link to destination, Open or close modal and Viewport load request
* Changed:
+ Toolbox optimization: Easily find components in the toolbox by filtering categories and view their contextual details.
+ Diagnose problems and improve quality: Elevate your end-use experiences by optimizing the layout and styles of your pages to deliver delightful user interactions
* Fixed:
* + The Formula Builder pill view now accurately reflects the table fields for the Look up a single record data resource.
+ Component sections and sub-section properties are now translatable.
+ Users can now delete shared components from the content tree in the Page Editor if desired.
+ Page Collection name and app shell fields are now required to be filled in before they can be saved.
#### Version 26.2.77 - April 2025
This release contains the fixes for the issues listed below:
* TRANSLATION LITERAL Strings are not passed passed down to Props-pane, impacting the JSON Editor and Collection editor
* UIB Homepage tabs load slowly
* Collection property configuration not working
#### Version 27.1.60 - April 2025
This release contains the fixes for the issues listed below:
* UIB Homepage tabs load slowly
* Props pane sub-section labels are not being translated
#### Version 27.1.59 - March 2025 (Yokohama)
* This release contains fixes for the issues listed below:
+ Unable to delete shared components from UI builder content tree
+ Layout item styles missing for conditional item in styles pane
+ The UIB parent page UI Controller events are not accessible from the sub pages
+ Runtime is NOT showing the same styles as Stage when the Conditional Renderer is placed inside the Repeater whose styles are enabled
+ Required and Optional parameters not saving while creating pc viewport pages
+ Not able to add repeater to modeless dialog component
+ "Delete all bundle content" issue on the Form controller (for Form controller bundle)
#### Version 27.1.57 - February 2025 (Yokohama)
* New:
+ Make your content dynamic: Define multiple conditions that dynamically determine what's visible to your end users.
+ Create and edit presets with ease: Save time by building presets that make your component configurations reusable across experiences. Simply drag and drop data from the controller to populate the component's properties
and setup your preset.
+ Create controllers for data binding: Quickly connect reusable, encapsulated data and scripts to your page with a controller. Use the new interface to easily set up the controller's inputs, outputs, and events.
+ Scan records for changes: Quickly identify and resolve conflicts early and often in UI Builder to streamline your development process.
* Changed:
+ Easily configure focus behavior with a rich dropdown menu that mirrors your content tree, enabling seamless page navigation for your end users.
+ Create page collections directly in UI Builder using a streamlined modal for a seamless experience and efficient workflow.
#### Version 26.1.74 - January 2025 (Xanadu)
* This release contains for the following issues:
+ Icon picker preloads all images and doesn't cache them.
+ Link to "UI fundamentals" on the UIB home page is broken
#### Version 25.2.12 - January 2025 (Washington DC)
This release contains fix for the issue where Icon picker preloads all images and doesn't cache them.
#### Version 26.2.74 - December 2024 (Xanadu)
* Fixed:
+ Builder context field won't render properly if a field with scripted data type is in the form
+ For "list-simple" data visualization, while filtering select box variables are not showing results in filter.
+ While creating data visualization, the composition section of the page definition is missing causing the filters not to work as intended
+ Unable to select audience if glide.invalid\_query.returns\_no\_rows is true
+ Loading UIB Portal Experience Page is taking longer due to UX components and UX metrics interactions API call
+ Add new event to ui-builder to support MACROPONENT\_TIME\_TO\_IDLE\_MEASUREMENT\_REQUESTED
+ Conflicts between UI Controller external dependencies and form controllers results in data resource panel loading with no information
#### Version 26.1.73 - December 2024 (Xanadu)
This release contains some fixes related to performance and data visualization configuration.
#### Version 25.2.11 - December 2024 (Washington DC)
This release contains a fix for the issue where UIB configuration panel was not visible for custom components.
#### Version 26.2.70 - November 2024 (Xanadu)
* Highlights:
+ Explore the Learning Center containing a searchable library of videos, guided tours, and product documentation to develop and practice UI Builder skills.
+ Take guided tours to learn about features and complete tasks in UI Builder step-by-step.
+ Use dark theme for improved usability in low-light conditions.
+ Design pages that look good and function well across a variety of form factors such as laptops, tablets, and mobile devices using responsive authoring.
+ Fetch information from multiple data sources and more easily bind the data to components of your choice with a new multi-table data resource right from UI Builder.
* UI Builder version 26.2 (this release)
* + Builder Assistant - Builder Assistant runs design-time checks for common misconfiguration issues, then informs and instructs developers on how to fix them
+ Responsive Configuration - Leverage existing auto-reflow rules to provide responsive pages and components with defaults.
+ Events - Event handler UI improvements and enriched in-product content.
+ Presets, controllers and bundles UI improvements
+ Runtime Performance - Page authors will now have the ability to set caching policies for data resources. This improves performance by reducing the need to frequently fetch items from the server, particularly for data
that updates less frequently.
#### Version 26.1.69 - October 2024 (Xanadu)
This release contains the fix for the issue where Add component tool box is NOT populated until user scrolls up, when the left panel has more components.
#### Version 25.2.9 - October 2024 (Washington DC)
This release contains the fixes for the issue where a user cannot open subpages of viewport from the component builder (which is a subpage of record page tabs).
#### Version 25.1.27 - October 2024 (Washington DC)
* This release contains the fixes for the issues listed below:
+ Sub-pages with required parameters/fields cause empty list of sub pages in Sub-page overview page
+ User cannot open subpages of viewport from the component builder (which is a subpage of record page tabs)
#### Version 26.1.67 - September 2024 (Xanadu)
* Fixed:
+ Properties Pane incorrectly sends propName: value as part of payload to pageModel lifecycle handlers, causing CSTASK871911
+ Repeaters in composition with an empty ID make them uneditable in UIB
#### Version 25.2.8 - September 2024 (Washington DC)
* Fixed:
+ Properties Pane incorrectly sends propName: value as part of payload to pageModel lifecycle handlers
+ UIB configuration panel not visible for custom components.
+ When the user tries to set or change additional background properties for a column in UI Builder by clicking on the three dot-menu in the Background section the pop up opens intermittently after 7-8 clicks and quickly
disappears again.
+ Repeaters in composition with an empty ID make them uneditable in UIB
#### Version 26.1.66 - August 2024 (Xanadu)
* Highlights in the Xanadu release:
+ Explore the Learning Center containing a searchable library of videos, guided tours, and product documentation to develop and practice UI Builder skills.
+ Take guided tours to learn about features and complete tasks in UI Builder step-by-step.
+ Use dark theme for improved usability in low-light conditions.
+ Design pages that look good and function well across a variety of form factors such as laptops, tablets, and mobile devices using responsive authoring.
+ Fetch information from multiple data sources and more easily bind the data to components of your choice with a new multi-table data resource right from UI Builder.
* New in the Xanadu release:
+ Set screen conditions declarativelyControl the visibility of pages using a condition builder in addition to having the existing ability to write script.
+ Configure Contextual Sidebar with TabsSimplified configuration of the Contextual Sidebar component using the Tabs component as a foundation instead of viewports.
+ Control page layout for different device sizesCreate tailored pages that are appropriate for different size screens to improve the user experience.
+ Retrieve data from varied sources for a componentMore easily add data from different data sources to a single component based on field mappings.
+ Support for multiple forms on a pageAdd multiple forms and form controllers to a single page.
+ Obtain term definitions in UI Builder documentationPoint to italicized terms in UI Builder documentation ondocs.servicenow.comto obtain a definition in a pop-up window.
#### Version 25.2.5 - June 2024 (Washington DC)
* New:
+ Receive more frequent updates to UI Builder now that it's a ServiceNow Store application.
+ Improved data binding and formula authoring experience to more easily link components to dynamic data.
+ New data drawer and improved browsing experience when adding data resources to a page.
+ Quickly edit column layouts and columns on a UI Builder page from the content tree or the stage.
+ Access Form Builder directly from within the form component on the UI Builder stage.
+ The new design-time experience provides a more WYSIWYG stage user interface that helps improve page building efficiency.
+ Use the new UI Builder home page to access recently opened experiences, obtain help for getting started, and create experiences or page collections.
+ More easily link components to dynamic data through improved data binding and formula authoring.
+ Obtain available UI Builder code updates from a new banner message within UI Builder containing a link to the plugins page.
* Fixed:
+ Preset binding in viewport subpages not binding correctly
+ Data resource output in json-navigator becoming stale when two instances of the same resource exist
#### Version 25.2.4 - May 2024 (Washington DC)
* UI Builder highlights for the Washington DC release:
+ Receive more frequent updates to UI Builder now that it's a ServiceNow Store application.
+ Improved data binding and formula authoring experience to more easily link components to dynamic data.
+ New data shelf and improved browsing experience when adding data resources to a page.
+ Quickly edit column layouts and columns on a UI Builder page from the content tree or the stage.
+ Access Form Builder directly from within the form component on the UI Builder stage.
* And as of UI Builder version 25.2 (this release)
+ The new design-time experience provides a more WYSIWYG stage user interface that helps improve page building efficiency.
+ Use the new UI Builder home page to access recently opened experiences, obtain help for getting started, and create experiences or page collections.
+ More easily link components to dynamic data through improved data binding and formula authoring.
+ Obtain available UI Builder code updates from a new banner message within UI Builder containing a link to the plugins page.
#### Version 25.1.26 - April 2024 (Washington DC)
Fix to generate CLIENT\_TRANSFORM\_SCRIPT UxValue metadata correctly for component visibility and duplicate use cases.
#### Version 25.1.25 - March 2024 (Washington DC)
Fixed: UI Builder now handles Client Script Includes in Scoped Application.
#### Version 25.1.24 - February 2024
UI Builder is a web user interface builder that is part of the Next Experience UI Framework. UI Builder can be used to build pages for configurable workspaces, App Engine Studio generated workspaces and portals, and custom
web experiences using Next Experience Components and custom web components.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-upgrade-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-upgrade-mgmt.html | 2025-08-21 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-upgrade-mgmt.html | Upgrade Management release notes | Version history for the Upgrade Management application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-upgrade-mgmt.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-upgrade-mgmt.html"><body id="store-platcap-rn-upgrade-mgmt"><main role="main"><article role="article" class="dita" id="store-platcap-rn-upgrade-mgmt" aria-labelledby="title_store-platcap-rn-upgrade-mgmt">
<h1 class="title topictitle1" id="title_store-platcap-rn-upgrade-mgmt">Upgrade Management release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Upgrade Management application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-upgrade-mgmt__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d412042e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.1.0 - August 2025</dt>
<dd class="dd">Upgrade Console 2.1 provides guided playbook experience to perform pre-upgrade, schedule upgrade and post-upgrade steps.</dd>
<dt class="dt dlterm">Version 0.1.0 - February 2025</dt>
<dd class="dd" id="store-platcap-rn-upgrade-mgmt__latest-store-platcap-rn-upgrade-mgmt">Upgrade Management enables administrators to efficiently plan, monitor, and execute ServiceNow platform upgrades. It provides a guided experience for upgrades while also offering
standalone tools for power users who prefer manual upgrade management.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Upgrade Management release notes
Version history for the Upgrade Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
Upgrade Console 2.1 provides guided playbook experience to perform pre-upgrade, schedule upgrade and post-upgrade steps.
#### Version 0.1.0 - February 2025
Upgrade Management enables administrators to efficiently plan, monitor, and execute ServiceNow platform upgrades. It provides a guided experience for upgrades while also offering
standalone tools for power users who prefer manual upgrade management.
| ---
title: Upgrade Management release notes
description: Version history for the Upgrade Management application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Upgrade Management release notes
Version history for the Upgrade Management application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.1.0 - August 2025
Upgrade Console 2.1 provides guided playbook experience to perform pre-upgrade, schedule upgrade and post-upgrade steps.
#### Version 0.1.0 - February 2025
Upgrade Management enables administrators to efficiently plan, monitor, and execute ServiceNow platform upgrades. It provides a guided experience for upgrades while also offering
standalone tools for power users who prefer manual upgrade management.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-workflow-studio.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-workflow-studio.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-platcap-rn-workflow-studio.html | Workflow Studio release notes | Version history for the Workflow Studio application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-workflow-studio.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-workflow-studio.html"><body id="store-platcap-rn-workflow-studio"><main role="main"><article role="article" class="dita" id="store-platcap-rn-workflow-studio" aria-labelledby="title_store-platcap-rn-workflow-studio">
<h1 class="title topictitle1" id="title_store-platcap-rn-workflow-studio"><span class="ph">Workflow Studio</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Workflow Studio</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-platcap-rn-workflow-studio__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d538434e61" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 28.0.2 - August 2025 (Zurich)</dt>
<dd class="dd">New: Introduced a guided user journey in Workflow Studio to help users build the appropriate workflows by providing interactive assistance, tool descriptions, and decision-making support.</dd>
<dt class="dt dlterm">Version 27.3.2 - August 2025 (Yokohama)</dt>
<dd class="dd">Create a flow from text directions by using Now Assist.</dd>
<dt class="dt dlterm">Version 27.2.3 - May 2025 (Yokohama)</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-platcap-rn-workflow-studio__ul_kkq_cr3_cfc">
<li class="li">Implemented a guided user journey in ServiceNow Workflow Studio to help users build the appropriate workflows by providing interactive assistance, tool descriptions, and decision-making support</li>
<li class="li">Added dark theme support</li>
</ul></li>
<li class="li">Fixed: Accessibility issues</li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.1.4 - February 2025 (Yokohama)</dt>
<dd class="dd" id="store-platcap-rn-workflow-studio__latest-store-platcap-rn-workflow-studio"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support 200% and 400% zoom for operations and integrations tabs</li>
<li class="li">Support 400% zoom for homepage</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Expand/Collapse functionality issues in Operations tab</li>
<li class="li">Flow not generated when additional property "Run with roles" is used</li>
<li class="li">Generate flow with Now Assist not enabled until clicking on try example.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 26.3.1 - February 2025 (Xanadu)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Show all conversational compatible actions and subflows in a new tab. These actions and subflows can be configured to be available in conversational interfaces.</li>
<li class="li">Show all conversational enabled actions and subflows in a new tab. These actions and subflows have been configured for one or more conversational interfaces.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed showing the same record on both the Conversational Compatible and Conversational Enabled tabs.</li>
<li class="li">Fixed not displaying the Description field.</li>
<li class="li">Fixed hash tag functionality not working when AI Search is installed before an upgrade.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.2.7 - January 2025 (Washington DC)</dt>
<dd class="dd">Fixed: Add new patch for PAD DEP Version. There is no new Workflow Studio functionality being shipped in this patch.</dd>
<dt class="dt dlterm">Version 26.2.6 - November 2024 (Xanadu)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Performance improvements</li>
<li class="li">Changed: Cosmetic UI changes</li>
<li class="li">Fixed: Accessibility issues fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 26.1.3 - August 2024 (Xanadu)</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Add + button in tabs to create new assets in Workflow Studio</li>
<li class="li">Create custom categories for your workflow items</li>
<li class="li">Open Flow operations in Workflow Studio</li>
<li class="li">Show banner if new store versions available for Workflow Studio and its dependent builders</li>
</ul></li>
<li class="li">Changed: Updated dashboards for flows and playbooks</li>
</ul></dd>
<dt class="dt dlterm">Version 25.2.5 - June 2024</dt>
<dd class="dd">Add new patch for decision builder. There is no new Workflow Studio functionality being shipped in this patch.</dd>
<dt class="dt dlterm">Version 25.2.4 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Added plus button in tabs to create new workflow objects.</li>
<li class="li">Added information banner to show when new Store app versions are available.</li>
</ul>
</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Open Flow operations in Workflow Studio</li>
<li class="li">Performance improvements</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 25.1.3 - March 2024</dt>
<dd class="dd">Fixed: Improved performance.</dd>
<dt class="dt dlterm">Version 25.1.1 - February 2024</dt>
<dd class="dd">Workflow Studio is a single place for all things worklfow automation. Developers can create playbooks, flows, actions, spokes, and decisions using Workflow Studio.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-workflow-studio.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-platcap-rn-workflow-studio.html\"><body id=\"store-platcap-rn-workflow-studio\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-platcap-rn-workflow-studio\" aria-labelledby=\"title_store-platcap-rn-workflow-studio\">\n <h1 class=\"title topictitle1\" id=\"title_store-platcap-rn-workflow-studio\"><span class=\"ph\">Workflow Studio</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Workflow Studio</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-platcap-rn-workflow-studio__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d538434e61\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 28.0.2 - August 2025 (Zurich)</dt>\n <dd class=\"dd\">New: Introduced a guided user journey in Workflow Studio to help users build the appropriate workflows by providing interactive assistance, tool descriptions, and decision-making support.</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.3.2 - August 2025 (Yokohama)</dt>\n <dd class=\"dd\">Create a flow from text directions by using Now Assist.</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.2.3 - May 2025 (Yokohama)</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-platcap-rn-workflow-studio__ul_kkq_cr3_cfc\">\n <li class=\"li\">Implemented a guided user journey in ServiceNow Workflow Studio to help users build the appropriate workflows by providing interactive assistance, tool descriptions, and decision-making support</li>\n <li class=\"li\">Added dark theme support</li>\n </ul></li>\n <li class=\"li\">Fixed: Accessibility issues</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.4 - February 2025 (Yokohama)</dt>\n <dd class=\"dd\" id=\"store-platcap-rn-workflow-studio__latest-store-platcap-rn-workflow-studio\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support 200% and 400% zoom for operations and integrations tabs</li>\n <li class=\"li\">Support 400% zoom for homepage</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Expand/Collapse functionality issues in Operations tab</li>\n <li class=\"li\">Flow not generated when additional property "Run with roles" is used</li>\n <li class=\"li\">Generate flow with Now Assist not enabled until clicking on try example.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.3.1 - February 2025 (Xanadu)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Show all conversational compatible actions and subflows in a new tab. These actions and subflows can be configured to be available in conversational interfaces.</li>\n <li class=\"li\">Show all conversational enabled actions and subflows in a new tab. These actions and subflows have been configured for one or more conversational interfaces.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Fixed showing the same record on both the Conversational Compatible and Conversational Enabled tabs.</li>\n <li class=\"li\">Fixed not displaying the Description field.</li>\n <li class=\"li\">Fixed hash tag functionality not working when AI Search is installed before an upgrade.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.7 - January 2025 (Washington DC)</dt>\n <dd class=\"dd\">Fixed: Add new patch for PAD DEP Version. There is no new Workflow Studio functionality being shipped in this patch.</dd>\n \n \n <dt class=\"dt dlterm\">Version 26.2.6 - November 2024 (Xanadu)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New: Performance improvements</li>\n <li class=\"li\">Changed: Cosmetic UI changes</li>\n <li class=\"li\">Fixed: Accessibility issues fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.1.3 - August 2024 (Xanadu)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Add + button in tabs to create new assets in Workflow Studio</li>\n <li class=\"li\">Create custom categories for your workflow items</li>\n <li class=\"li\">Open Flow operations in Workflow Studio</li>\n <li class=\"li\">Show banner if new store versions available for Workflow Studio and its dependent builders</li>\n </ul></li>\n <li class=\"li\">Changed: Updated dashboards for flows and playbooks</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.5 - June 2024</dt>\n <dd class=\"dd\">Add new patch for decision builder. There is no new Workflow Studio functionality being shipped in this patch.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.2.4 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Added plus button in tabs to create new workflow objects.</li>\n <li class=\"li\">Added information banner to show when new Store app versions are available.</li>\n </ul>\n </li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Open Flow operations in Workflow Studio</li>\n <li class=\"li\">Performance improvements</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.3 - March 2024</dt>\n <dd class=\"dd\">Fixed: Improved performance.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.1 - February 2024</dt>\n <dd class=\"dd\">Workflow Studio is a single place for all things worklfow automation. 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} | # Workflow Studio release notes
Version history for the Workflow Studio application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.0.2 - August 2025 (Zurich)
New: Introduced a guided user journey in Workflow Studio to help users build the appropriate workflows by providing interactive assistance, tool descriptions, and decision-making support.
#### Version 27.3.2 - August 2025 (Yokohama)
Create a flow from text directions by using Now Assist.
#### Version 27.2.3 - May 2025 (Yokohama)
* New:
+ Implemented a guided user journey in ServiceNow Workflow Studio to help users build the appropriate workflows by providing interactive assistance, tool descriptions, and decision-making support
+ Added dark theme support
* Fixed: Accessibility issues
#### Version 27.1.4 - February 2025 (Yokohama)
* New:
+ Support 200% and 400% zoom for operations and integrations tabs
+ Support 400% zoom for homepage
* Fixed:
+ Expand/Collapse functionality issues in Operations tab
+ Flow not generated when additional property "Run with roles" is used
+ Generate flow with Now Assist not enabled until clicking on try example.
#### Version 26.3.1 - February 2025 (Xanadu)
* New:
+ Show all conversational compatible actions and subflows in a new tab. These actions and subflows can be configured to be available in conversational interfaces.
+ Show all conversational enabled actions and subflows in a new tab. These actions and subflows have been configured for one or more conversational interfaces.
* Fixed:
+ Fixed showing the same record on both the Conversational Compatible and Conversational Enabled tabs.
+ Fixed not displaying the Description field.
+ Fixed hash tag functionality not working when AI Search is installed before an upgrade.
#### Version 25.2.7 - January 2025 (Washington DC)
Fixed: Add new patch for PAD DEP Version. There is no new Workflow Studio functionality being shipped in this patch.
#### Version 26.2.6 - November 2024 (Xanadu)
* New: Performance improvements
* Changed: Cosmetic UI changes
* Fixed: Accessibility issues fixes
#### Version 26.1.3 - August 2024 (Xanadu)
* New:
+ Add + button in tabs to create new assets in Workflow Studio
+ Create custom categories for your workflow items
+ Open Flow operations in Workflow Studio
+ Show banner if new store versions available for Workflow Studio and its dependent builders
* Changed: Updated dashboards for flows and playbooks
#### Version 25.2.5 - June 2024
Add new patch for decision builder. There is no new Workflow Studio functionality being shipped in this patch.
#### Version 25.2.4 - May 2024
* New:
+ Added plus button in tabs to create new workflow objects.
+ Added information banner to show when new Store app versions are available.
* Fixed:
+ Open Flow operations in Workflow Studio
+ Performance improvements
#### Version 25.1.3 - March 2024
Fixed: Improved performance.
#### Version 25.1.1 - February 2024
Workflow Studio is a single place for all things worklfow automation. Developers can create playbooks, flows, actions, spokes, and decisions using Workflow Studio.
| ---
title: Workflow Studio release notes
description: Version history for the Workflow Studio application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# Workflow Studio release notes
Version history for the Workflow Studio application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.0.2 - August 2025 (Zurich)
New: Introduced a guided user journey in Workflow Studio to help users build the appropriate workflows by providing interactive assistance, tool descriptions, and decision-making support.
#### Version 27.3.2 - August 2025 (Yokohama)
Create a flow from text directions by using Now Assist.
#### Version 27.2.3 - May 2025 (Yokohama)
* New:
+ Implemented a guided user journey in ServiceNow Workflow Studio to help users build the appropriate workflows by providing interactive assistance, tool descriptions, and decision-making support
+ Added dark theme support
* Fixed: Accessibility issues
#### Version 27.1.4 - February 2025 (Yokohama)
* New:
+ Support 200% and 400% zoom for operations and integrations tabs
+ Support 400% zoom for homepage
* Fixed:
+ Expand/Collapse functionality issues in Operations tab
+ Flow not generated when additional property "Run with roles" is used
+ Generate flow with Now Assist not enabled until clicking on try example.
#### Version 26.3.1 - February 2025 (Xanadu)
* New:
+ Show all conversational compatible actions and subflows in a new tab. These actions and subflows can be configured to be available in conversational interfaces.
+ Show all conversational enabled actions and subflows in a new tab. These actions and subflows have been configured for one or more conversational interfaces.
* Fixed:
+ Fixed showing the same record on both the Conversational Compatible and Conversational Enabled tabs.
+ Fixed not displaying the Description field.
+ Fixed hash tag functionality not working when AI Search is installed before an upgrade.
#### Version 25.2.7 - January 2025 (Washington DC)
Fixed: Add new patch for PAD DEP Version. There is no new Workflow Studio functionality being shipped in this patch.
#### Version 26.2.6 - November 2024 (Xanadu)
* New: Performance improvements
* Changed: Cosmetic UI changes
* Fixed: Accessibility issues fixes
#### Version 26.1.3 - August 2024 (Xanadu)
* New:
+ Add + button in tabs to create new assets in Workflow Studio
+ Create custom categories for your workflow items
+ Open Flow operations in Workflow Studio
+ Show banner if new store versions available for Workflow Studio and its dependent builders
* Changed: Updated dashboards for flows and playbooks
#### Version 25.2.5 - June 2024
Add new patch for decision builder. There is no new Workflow Studio functionality being shipped in this patch.
#### Version 25.2.4 - May 2024
* New:
+ Added plus button in tabs to create new workflow objects.
+ Added information banner to show when new Store app versions are available.
* Fixed:
+ Open Flow operations in Workflow Studio
+ Performance improvements
#### Version 25.1.3 - March 2024
Fixed: Improved performance.
#### Version 25.1.1 - February 2024
Workflow Studio is a single place for all things worklfow automation. Developers can create playbooks, flows, actions, spokes, and decisions using Workflow Studio.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-rn-ci-bot-interconnect.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-rn-ci-bot-interconnect.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-rn-ci-bot-interconnect.html | Bot Interconnect release notes | Version history for the Bot Interconnect application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Conversational Interfaces"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-ci-bot-interconnect.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-ci-bot-interconnect.html"><body id="store-rn-ci-bot-interconnect"><main role="main"><article role="article" class="dita" id="store-rn-ci-bot-interconnect" aria-labelledby="title_store-rn-ci-bot-interconnect">
<h1 class="title topictitle1" id="title_store-rn-ci-bot-interconnect"><span class="ph">Bot Interconnect</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Bot Interconnect</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-ci-bot-interconnect__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d471317e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.7.0 - August 2025</dt>
<dd class="dd">Security bug fixes.</dd>
<dt class="dt dlterm">Version 1.6.0 - February 2025</dt>
<dd class="dd" id="store-rn-ci-bot-interconnect__latest-store-rn-ci-bot-interconnect">Fixed bugs.</dd>
<dt class="dt dlterm">Version 1.5.0 - March 2024 (Vancouver)</dt>
<dd class="dd">New: A new topic block created to support LLM.</dd>
<dt class="dt dlterm">Version 1.4.1 - March 2024</dt>
<dd class="dd">A new topic block created to support the LLM conversation.</dd>
<dt class="dt dlterm">Version 1.3.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New: Messages triggered from the secondary bot live agent include agent information.</li>
<li class="li">Minor fixes.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.2.0 - August 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-ci-bot-interconnect__ul_wqb_fns_hyb">
<li class="li">New:<ul class="ul" id="store-rn-ci-bot-interconnect__ul_syh_qn4_21c">
<li class="li">Enable live agent connection on the primary instance.</li>
<li class="li">Added support for bot federation.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.1 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-ci-bot-interconnect__ul_q51_smw_hwb">
<li class="li">Virtual Agent Bot Interconnect functions as the primary bot in a diverse chat environment. It can help you reduce complexity and create a unified chat experience for your end users. Virtual Agent Bot Interconnect gives
your end users access to multiple channels and a wide variety of enterprise tasks that are available from ServiceNow.</li>
<li class="li">Bot Interconnect provides the following benefits:<ul class="ul" id="store-rn-ci-bot-interconnect__ul_mlm_p4j_mxb">
<li class="li">Ready integration with third-party bots such as Google Dialogflow and Microsoft Power Virtual Agents.</li>
<li class="li">Easy integration with ServiceNow Virtual Agent bots on other instances.</li>
<li class="li">Intent discovery in Bot Interconnect across all skills that are supported by the primary and secondary bots.</li>
<li class="li">Bot Interconnect provides a common conversation model and data storage, which unifies reporting and analytics.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
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} | # Bot Interconnect release notes
Version history for the Bot Interconnect application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.7.0 - August 2025
Security bug fixes.
#### Version 1.6.0 - February 2025
Fixed bugs.
#### Version 1.5.0 - March 2024 (Vancouver)
New: A new topic block created to support LLM.
#### Version 1.4.1 - March 2024
A new topic block created to support the LLM conversation.
#### Version 1.3.0 - February 2024
* New: Messages triggered from the secondary bot live agent include agent information.
* Minor fixes.
#### Version 1.2.0 - August 2023
* New:
+ Enable live agent connection on the primary instance.
+ Added support for bot federation.
#### Version 2.0.1 - February 2023
* Virtual Agent Bot Interconnect functions as the primary bot in a diverse chat environment. It can help you reduce complexity and create a unified chat experience for your end users. Virtual Agent Bot Interconnect gives
your end users access to multiple channels and a wide variety of enterprise tasks that are available from ServiceNow.
* Bot Interconnect provides the following benefits:
+ Ready integration with third-party bots such as Google Dialogflow and Microsoft Power Virtual Agents.
+ Easy integration with ServiceNow Virtual Agent bots on other instances.
+ Intent discovery in Bot Interconnect across all skills that are supported by the primary and secondary bots.
+ Bot Interconnect provides a common conversation model and data storage, which unifies reporting and analytics.
| ---
title: Bot Interconnect release notes
description: Version history for the Bot Interconnect application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Conversational Interfaces
---
# Bot Interconnect release notes
Version history for the Bot Interconnect application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.7.0 - August 2025
Security bug fixes.
#### Version 1.6.0 - February 2025
Fixed bugs.
#### Version 1.5.0 - March 2024 (Vancouver)
New: A new topic block created to support LLM.
#### Version 1.4.1 - March 2024
A new topic block created to support the LLM conversation.
#### Version 1.3.0 - February 2024
* New: Messages triggered from the secondary bot live agent include agent information.
* Minor fixes.
#### Version 1.2.0 - August 2023
* New:
+ Enable live agent connection on the primary instance.
+ Added support for bot federation.
#### Version 2.0.1 - February 2023
* Virtual Agent Bot Interconnect functions as the primary bot in a diverse chat environment. It can help you reduce complexity and create a unified chat experience for your end users. Virtual Agent Bot Interconnect gives
your end users access to multiple channels and a wide variety of enterprise tasks that are available from ServiceNow.
* Bot Interconnect provides the following benefits:
+ Ready integration with third-party bots such as Google Dialogflow and Microsoft Power Virtual Agents.
+ Easy integration with ServiceNow Virtual Agent bots on other instances.
+ Intent discovery in Bot Interconnect across all skills that are supported by the primary and secondary bots.
+ Bot Interconnect provides a common conversation model and data storage, which unifies reporting and analytics.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-rn-ci-participant-suggestions.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-rn-ci-participant-suggestions.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-rn-ci-participant-suggestions.html | Participant Suggestions release notes | Version history for the Participant Suggestions application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Conversational Interfaces"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-ci-participant-suggestions.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-ci-participant-suggestions.html"><body id="store-rn-ci-participant-suggestions"><main role="main"><article role="article" class="dita" id="store-rn-ci-participant-suggestions" aria-labelledby="title_store-rn-ci-participant-suggestions">
<h1 class="title topictitle1" id="title_store-rn-ci-participant-suggestions">Participant Suggestions release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Participant Suggestions application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-ci-participant-suggestions__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d252744e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 2.0.1 - August 2024</dt>
<dd class="dd" id="store-rn-ci-participant-suggestions__latest-store-rn-ci-participant-suggestions">Backend changes to support dynamic switching of expert finder services.</dd>
<dt class="dt dlterm">Version 1.0.3 - February 2024</dt>
<dd class="dd">When you select participants to join an existing conversation, Sidebar displays a list of participants who may be helpful in solving a customer's issue.</dd>
</dl>
</section>
</div>
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} | # Participant Suggestions release notes
Version history for the Participant Suggestions application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - August 2024
Backend changes to support dynamic switching of expert finder services.
#### Version 1.0.3 - February 2024
When you select participants to join an existing conversation, Sidebar displays a list of participants who may be helpful in solving a customer's issue.
| ---
title: Participant Suggestions release notes
description: Version history for the Participant Suggestions application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Conversational Interfaces
---
# Participant Suggestions release notes
Version history for the Participant Suggestions application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 2.0.1 - August 2024
Backend changes to support dynamic switching of expert finder services.
#### Version 1.0.3 - February 2024
When you select participants to join an existing conversation, Sidebar displays a list of participants who may be helpful in solving a customer's issue.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-rn-ci-proactive-triggers.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-rn-ci-proactive-triggers.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-rn-ci-proactive-triggers.html | Proactive Triggers release notes | Version history for the Proactive Triggers application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Conversational Interfaces"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-ci-proactive-triggers.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-ci-proactive-triggers.html"><body id="store-rn-ci-proactive-triggers"><main role="main"><article role="article" class="dita" id="store-rn-ci-proactive-triggers" aria-labelledby="title_store-rn-ci-proactive-triggers">
<h1 class="title topictitle1" id="title_store-rn-ci-proactive-triggers"><span class="ph">Proactive Triggers</span> release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Proactive Triggers</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-ci-proactive-triggers__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d617615e63" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 3.0.9 - August 2025 (Zurich)</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: <ul class="ul">
<li class="li">Proactive trigger (Message Popups) getting triggered even when a scripted condition is false in non-English languages.</li>
<li class="li">Issue preventing proactive trigger pop-up message from appearing, in certain conditions.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.6 - November 2024 (Xanadu)</dt>
<dd class="dd" id="store-rn-ci-proactive-triggers__latest-store-rn-ci-proactive-triggers">Bug fixes.</dd>
<dt class="dt dlterm">Version 3.0.5 - August 2024 (Xanadu)</dt>
<dd class="dd">Support Migration of NLU Proactive actions to LLM if Now Assist is enabled as part of topic migration.</dd>
<dt class="dt dlterm">Version 2.4.0 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 2.0.0 - August 2023 (Vancouver)</dt>
<dd class="dd"><ul class="ul" id="store-rn-ci-proactive-triggers__ul_awd_d3t_hyb">
<li class="li">New:<ul class="ul" id="store-rn-ci-proactive-triggers__ul_tzp_d3t_hyb">
<li class="li">Proactive rich-text messages that launches a selection of Virtual Agent topics buttons.</li>
<li class="li">Trigger message based on event or business rules using the Proactive Triggers API.</li>
<li class="li">Sample:Proactive Trigger on Search business rule and related trigger type, rule, and action.</li>
</ul></li>
<li class="li">Changed: Virtual Agent Web client Proactive message UI changes.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.0 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Updated all admin fields and annotations to include translations.</li>
<li class="li">Added tooltips on Frequency and Delay time fields.</li>
<li class="li">Improved annotation when creating action from rule.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Deleting an active rule inserts an inactive rule with empty values in table.</li>
<li class="li">Proactive Trigger rules with nonzero delay times and the Live Agent trigger type do not trigger.</li>
<li class="li">Rules with no actions can cause other rules not to execute.</li>
<li class="li">Fixed Get_action language failure.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.0 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-ci-proactive-triggers__ul_e2g_pnj_mxb">
<li class="li">Proactive Triggers is a ServiceNow Store application that is available to all Virtual Agent web client customers by default. Proactive Triggers can increase adoption of Virtual Agent by proactively sending context-specific
messages to end users. These messages could be as simple as a welcome greeting or as complex as any published Virtual Agent conversation. A rich text pop-up message provides users with actions according to real-time
Proactive Triggers data. When end users engage with the Proactive message, the Virtual Agent topic associated with that message runs.</li>
<li class="li">Proactive admins use Proactive rules to define when, where, and how to engage with customers. These rules have related actions.</li>
<li class="li">The Proactive action defines what is executed to the client side when the rule runs. The Trigger type defines the context in which the rule runs (for example, URL, catalog item, or knowledge article). The frequency defines
when the rule runs and to whom the rule applies. Admins define this criteria based on when customers are most likely need help, such as when ordering equipment, opening an incident/case, or viewing information in a Knowledge
Base article. Proactive rules can be applied to any defined URL, including service portal, catalog item, or external site.</li>
</ul></dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-ci-proactive-triggers.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-ci-proactive-triggers.html\"><body id=\"store-rn-ci-proactive-triggers\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-ci-proactive-triggers\" aria-labelledby=\"title_store-rn-ci-proactive-triggers\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-ci-proactive-triggers\"><span class=\"ph\">Proactive Triggers</span> release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Proactive Triggers</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-ci-proactive-triggers__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d617615e63\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 3.0.9 - August 2025 (Zurich)</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Proactive trigger (Message Popups) getting triggered even when a scripted condition is false in non-English languages.</li>\n <li class=\"li\">Issue preventing proactive trigger pop-up message from appearing, in certain conditions.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.6 - November 2024 (Xanadu)</dt>\n <dd class=\"dd\" id=\"store-rn-ci-proactive-triggers__latest-store-rn-ci-proactive-triggers\">Bug fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.5 - August 2024 (Xanadu)</dt>\n <dd class=\"dd\">Support Migration of NLU Proactive actions to LLM if Now Assist is enabled as part of topic migration.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.4.0 - November 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.0 - August 2023 (Vancouver)</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-ci-proactive-triggers__ul_awd_d3t_hyb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-ci-proactive-triggers__ul_tzp_d3t_hyb\">\n <li class=\"li\">Proactive rich-text messages that launches a selection of Virtual Agent topics buttons.</li>\n <li class=\"li\">Trigger message based on event or business rules using the Proactive Triggers API.</li>\n <li class=\"li\">Sample:Proactive Trigger on Search business rule and related trigger type, rule, and action.</li>\n </ul></li>\n <li class=\"li\">Changed: Virtual Agent Web client Proactive message UI changes.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Changed:<ul class=\"ul\">\n <li class=\"li\">Updated all admin fields and annotations to include translations.</li>\n <li class=\"li\">Added tooltips on Frequency and Delay time fields.</li>\n <li class=\"li\">Improved annotation when creating action from rule.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\">\n <li class=\"li\">Deleting an active rule inserts an inactive rule with empty values in table.</li>\n <li class=\"li\">Proactive Trigger rules with nonzero delay times and the Live Agent trigger type do not trigger.</li>\n <li class=\"li\">Rules with no actions can cause other rules not to execute.</li>\n <li class=\"li\">Fixed Get_action language failure.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-ci-proactive-triggers__ul_e2g_pnj_mxb\">\n <li class=\"li\">Proactive Triggers is a ServiceNow Store application that is available to all Virtual Agent web client customers by default. Proactive Triggers can increase adoption of Virtual Agent by proactively sending context-specific\n messages to end users. These messages could be as simple as a welcome greeting or as complex as any published Virtual Agent conversation. A rich text pop-up message provides users with actions according to real-time\n Proactive Triggers data. When end users engage with the Proactive message, the Virtual Agent topic associated with that message runs.</li>\n <li class=\"li\">Proactive admins use Proactive rules to define when, where, and how to engage with customers. These rules have related actions.</li>\n <li class=\"li\">The Proactive action defines what is executed to the client side when the rule runs. The Trigger type defines the context in which the rule runs (for example, URL, catalog item, or knowledge article). The frequency defines\n when the rule runs and to whom the rule applies. Admins define this criteria based on when customers are most likely need help, such as when ordering equipment, opening an incident/case, or viewing information in a Knowledge\n Base article. Proactive rules can be applied to any defined URL, including service portal, catalog item, or external site.</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Proactive Triggers release notes
Version history for the Proactive Triggers application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.9 - August 2025 (Zurich)
* Fixed:
+ Proactive trigger (Message Popups) getting triggered even when a scripted condition is false in non-English languages.
+ Issue preventing proactive trigger pop-up message from appearing, in certain conditions.
#### Version 3.0.6 - November 2024 (Xanadu)
Bug fixes.
#### Version 3.0.5 - August 2024 (Xanadu)
Support Migration of NLU Proactive actions to LLM if Now Assist is enabled as part of topic migration.
#### Version 2.4.0 - November 2023
Minor fixes.
#### Version 2.0.0 - August 2023 (Vancouver)
* New:
+ Proactive rich-text messages that launches a selection of Virtual Agent topics buttons.
+ Trigger message based on event or business rules using the Proactive Triggers API.
+ Sample:Proactive Trigger on Search business rule and related trigger type, rule, and action.
* Changed: Virtual Agent Web client Proactive message UI changes.
#### Version 1.1.0 - May 2023
* Changed:
+ Updated all admin fields and annotations to include translations.
+ Added tooltips on Frequency and Delay time fields.
+ Improved annotation when creating action from rule.
* Fixed:
+ Deleting an active rule inserts an inactive rule with empty values in table.
+ Proactive Trigger rules with nonzero delay times and the Live Agent trigger type do not trigger.
+ Rules with no actions can cause other rules not to execute.
+ Fixed Get\_action language failure.
#### Version 1.0.0 - February 2023
* Proactive Triggers is a ServiceNow Store application that is available to all Virtual Agent web client customers by default. Proactive Triggers can increase adoption of Virtual Agent by proactively sending context-specific
messages to end users. These messages could be as simple as a welcome greeting or as complex as any published Virtual Agent conversation. A rich text pop-up message provides users with actions according to real-time
Proactive Triggers data. When end users engage with the Proactive message, the Virtual Agent topic associated with that message runs.
* Proactive admins use Proactive rules to define when, where, and how to engage with customers. These rules have related actions.
* The Proactive action defines what is executed to the client side when the rule runs. The Trigger type defines the context in which the rule runs (for example, URL, catalog item, or knowledge article). The frequency defines
when the rule runs and to whom the rule applies. Admins define this criteria based on when customers are most likely need help, such as when ordering equipment, opening an incident/case, or viewing information in a Knowledge
Base article. Proactive rules can be applied to any defined URL, including service portal, catalog item, or external site.
| ---
title: Proactive Triggers release notes
description: Version history for the Proactive Triggers application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Conversational Interfaces
---
# Proactive Triggers release notes
Version history for the Proactive Triggers application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 3.0.9 - August 2025 (Zurich)
* Fixed:
+ Proactive trigger (Message Popups) getting triggered even when a scripted condition is false in non-English languages.
+ Issue preventing proactive trigger pop-up message from appearing, in certain conditions.
#### Version 3.0.6 - November 2024 (Xanadu)
Bug fixes.
#### Version 3.0.5 - August 2024 (Xanadu)
Support Migration of NLU Proactive actions to LLM if Now Assist is enabled as part of topic migration.
#### Version 2.4.0 - November 2023
Minor fixes.
#### Version 2.0.0 - August 2023 (Vancouver)
* New:
+ Proactive rich-text messages that launches a selection of Virtual Agent topics buttons.
+ Trigger message based on event or business rules using the Proactive Triggers API.
+ Sample:Proactive Trigger on Search business rule and related trigger type, rule, and action.
* Changed: Virtual Agent Web client Proactive message UI changes.
#### Version 1.1.0 - May 2023
* Changed:
+ Updated all admin fields and annotations to include translations.
+ Added tooltips on Frequency and Delay time fields.
+ Improved annotation when creating action from rule.
* Fixed:
+ Deleting an active rule inserts an inactive rule with empty values in table.
+ Proactive Trigger rules with nonzero delay times and the Live Agent trigger type do not trigger.
+ Rules with no actions can cause other rules not to execute.
+ Fixed Get\_action language failure.
#### Version 1.0.0 - February 2023
* Proactive Triggers is a ServiceNow Store application that is available to all Virtual Agent web client customers by default. Proactive Triggers can increase adoption of Virtual Agent by proactively sending context-specific
messages to end users. These messages could be as simple as a welcome greeting or as complex as any published Virtual Agent conversation. A rich text pop-up message provides users with actions according to real-time
Proactive Triggers data. When end users engage with the Proactive message, the Virtual Agent topic associated with that message runs.
* Proactive admins use Proactive rules to define when, where, and how to engage with customers. These rules have related actions.
* The Proactive action defines what is executed to the client side when the rule runs. The Trigger type defines the context in which the rule runs (for example, URL, catalog item, or knowledge article). The frequency defines
when the rule runs and to whom the rule applies. Admins define this criteria based on when customers are most likely need help, such as when ordering equipment, opening an incident/case, or viewing information in a Knowledge
Base article. Proactive rules can be applied to any defined URL, including service portal, catalog item, or external site.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-rn-conversational-ivr-amazon-connect.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-rn-conversational-ivr-amazon-connect.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-rn-conversational-ivr-amazon-connect.html | Conversational IVR with Amazon Connect | Version history for the Conversational IVR with Amazon Connect application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - Conversational Interfaces"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-conversational-ivr-amazon-connect.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-conversational-ivr-amazon-connect.html"><body id="store-rn-conversational-ivr-amazon-connect"><main role="main"><article role="article" class="dita" id="store-rn-conversational-ivr-amazon-connect" aria-labelledby="title_store-rn-conversational-ivr-amazon-connect">
<h1 class="title topictitle1" id="title_store-rn-conversational-ivr-amazon-connect"><span class="ph">Conversational IVR with Amazon Connect</span></h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Conversational IVR with Amazon Connect</span> application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-conversational-ivr-amazon-connect__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d393698e60" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.6.3 - August 2025</dt>
<dd class="dd">IVR is reading out time by vocalising colons and zeros (e.g., if the input is 8am it reads in response as, '8:00:00' as 'eight colon o o colon o o')</dd>
<dt class="dt dlterm">Version 1.6.2 - February 2025</dt>
<dd class="dd" id="store-rn-conversational-ivr-amazon-connect__latest-store-rn-conversational-ivr-amazon-connect"><ul class="ul">
<li class="li">New: Improved interactive voice response with Now Assist.</li>
<li class="li">Fixed: <ul class="ul">
<li class="li">Synthesized response is not generating properly in conversational IVR</li>
<li class="li">Adding translations to the store app</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.6.0 - November 2024</dt>
<dd class="dd">Updated AWS resources to use latest runtimes.</dd>
<dt class="dt dlterm">Version 1.5.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed: Random error thrown while configuring Amazon connect information admin page when amazon connect credentials are not configured. va-api-amazon-connect-ivr-test(softpin/softpin+mfa) tests are failing due to SoftPIN
Verification topic not available on track/nowassist.</li>
<li class="li">Changed: [AWA Voice Routing] - Update references of 'sn_va_as_service_cc_agent_mapping' table in VA Amazon Connect Plugin.</li>
</ul></dd>
<dt class="dt dlterm">Version 1.4.0 - November 2023</dt>
<dd class="dd">Minor fixes.</dd>
<dt class="dt dlterm">Version 1.2.1 - February 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Use Virtual Agent topics as a conversational-IVR to enable deflection in Phone channels, providing consistent end-user experience.</li>
<li class="li">Enable true-omnichannel flow including routing Phone to VA-IVR.</li>
<li class="li">In case of escalations, route calls smoothly to live agents using AWA via conversational infrastructure.</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-conversational-ivr-amazon-connect.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-conversational-ivr-amazon-connect.html\"><body id=\"store-rn-conversational-ivr-amazon-connect\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-conversational-ivr-amazon-connect\" aria-labelledby=\"title_store-rn-conversational-ivr-amazon-connect\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-conversational-ivr-amazon-connect\"><span class=\"ph\">Conversational IVR with Amazon Connect</span></h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Conversational IVR with Amazon Connect</span> application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-conversational-ivr-amazon-connect__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d393698e60\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.6.3 - August 2025</dt>\n <dd class=\"dd\">IVR is reading out time by vocalising colons and zeros (e.g., if the input is 8am it reads in response as, '8:00:00' as 'eight colon o o colon o o')</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.2 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-conversational-ivr-amazon-connect__latest-store-rn-conversational-ivr-amazon-connect\"><ul class=\"ul\">\n <li class=\"li\">New: Improved interactive voice response with Now Assist.</li>\n <li class=\"li\">Fixed: <ul class=\"ul\">\n <li class=\"li\">Synthesized response is not generating properly in conversational IVR</li>\n <li class=\"li\">Adding translations to the store app</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.6.0 - November 2024</dt>\n <dd class=\"dd\">Updated AWS resources to use latest runtimes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.5.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Fixed: Random error thrown while configuring Amazon connect information admin page when amazon connect credentials are not configured. va-api-amazon-connect-ivr-test(softpin/softpin+mfa) tests are failing due to SoftPIN\n Verification topic not available on track/nowassist.</li>\n <li class=\"li\">Changed: [AWA Voice Routing] - Update references of 'sn_va_as_service_cc_agent_mapping' table in VA Amazon Connect Plugin.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.4.0 - November 2023</dt>\n <dd class=\"dd\">Minor fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.1 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Use Virtual Agent topics as a conversational-IVR to enable deflection in Phone channels, providing consistent end-user experience.</li>\n <li class=\"li\">Enable true-omnichannel flow including routing Phone to VA-IVR.</li>\n <li class=\"li\">In case of escalations, route calls smoothly to live agents using AWA via conversational infrastructure.</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Conversational IVR with Amazon Connect
Version history for the Conversational IVR with Amazon Connect application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.6.3 - August 2025
IVR is reading out time by vocalising colons and zeros (e.g., if the input is 8am it reads in response as, '8:00:00' as 'eight colon o o colon o o')
#### Version 1.6.2 - February 2025
* New: Improved interactive voice response with Now Assist.
* Fixed:
+ Synthesized response is not generating properly in conversational IVR
+ Adding translations to the store app
#### Version 1.6.0 - November 2024
Updated AWS resources to use latest runtimes.
#### Version 1.5.0 - February 2024
* Fixed: Random error thrown while configuring Amazon connect information admin page when amazon connect credentials are not configured. va-api-amazon-connect-ivr-test(softpin/softpin+mfa) tests are failing due to SoftPIN
Verification topic not available on track/nowassist.
* Changed: [AWA Voice Routing] - Update references of 'sn\_va\_as\_service\_cc\_agent\_mapping' table in VA Amazon Connect Plugin.
#### Version 1.4.0 - November 2023
Minor fixes.
#### Version 1.2.1 - February 2023
* New:
+ Use Virtual Agent topics as a conversational-IVR to enable deflection in Phone channels, providing consistent end-user experience.
+ Enable true-omnichannel flow including routing Phone to VA-IVR.
+ In case of escalations, route calls smoothly to live agents using AWA via conversational infrastructure.
| ---
title: Conversational IVR with Amazon Connect
description: Version history for the Conversational IVR with Amazon Connect application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - Conversational Interfaces
---
# Conversational IVR with Amazon Connect
Version history for the Conversational IVR with Amazon Connect application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.6.3 - August 2025
IVR is reading out time by vocalising colons and zeros (e.g., if the input is 8am it reads in response as, '8:00:00' as 'eight colon o o colon o o')
#### Version 1.6.2 - February 2025
* New: Improved interactive voice response with Now Assist.
* Fixed:
+ Synthesized response is not generating properly in conversational IVR
+ Adding translations to the store app
#### Version 1.6.0 - November 2024
Updated AWS resources to use latest runtimes.
#### Version 1.5.0 - February 2024
* Fixed: Random error thrown while configuring Amazon connect information admin page when amazon connect credentials are not configured. va-api-amazon-connect-ivr-test(softpin/softpin+mfa) tests are failing due to SoftPIN
Verification topic not available on track/nowassist.
* Changed: [AWA Voice Routing] - Update references of 'sn\_va\_as\_service\_cc\_agent\_mapping' table in VA Amazon Connect Plugin.
#### Version 1.4.0 - November 2023
Minor fixes.
#### Version 1.2.1 - February 2023
* New:
+ Use Virtual Agent topics as a conversational-IVR to enable deflection in Phone channels, providing consistent end-user experience.
+ Enable true-omnichannel flow including routing Phone to VA-IVR.
+ In case of escalations, route calls smoothly to live agents using AWA via conversational infrastructure.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-rn-plat-cap-fdih-dashboard.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-rn-plat-cap-fdih-dashboard.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-rn-plat-cap-fdih-dashboard.html | FDIH Dashboard release notes | Version history for the FDIH Dashboard application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes",
"ServiceNow Store - Other ServiceNow AI Platform Capabilities applications"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-plat-cap-fdih-dashboard.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-plat-cap-fdih-dashboard.html"><body id="store-rn-plat-cap-fdih-dashboard"><main role="main"><article role="article" class="dita" id="store-rn-plat-cap-fdih-dashboard" aria-labelledby="title_store-rn-plat-cap-fdih-dashboard">
<h1 class="title topictitle1" id="title_store-rn-plat-cap-fdih-dashboard">FDIH Dashboard release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the FDIH Dashboard application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-cap-fdih-dashboard__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d43276e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 25.0.5 - November 2024</dt>
<dd class="dd" id="store-rn-plat-cap-fdih-dashboard__latest-store-rn-plat-cap-fdih-dashboard">This is a patch release with one defect fix.</dd>
<dt class="dt dlterm">Version 25.0.3 - May 2024</dt>
<dd class="dd">A few problem fixes.</dd>
<dt class="dt dlterm">Version 25.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Added below 2 widgets.</li>
<li class="li">Top 10 max Flow Designer Runtimes (ms) last 14 days</li>
<li class="li">Top 10 avg Flow Designer Runtimes (ms) last 14 days</li>
</ul></dd>
<dt class="dt dlterm">Version 23.0.10 - March 2023</dt>
<dd class="dd">Fixed: Flow Usage header background is now dark in Dark theme.</dd>
<dt class="dt dlterm">Version 23.0.8 - February 2023</dt>
<dd class="dd">Operations Dashboard for usage tracking and debugging of Flow Designer and Integration Hub.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # FDIH Dashboard release notes
Version history for the FDIH Dashboard application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.0.5 - November 2024
This is a patch release with one defect fix.
#### Version 25.0.3 - May 2024
A few problem fixes.
#### Version 25.0.0 - February 2024
* Added below 2 widgets.
* Top 10 max Flow Designer Runtimes (ms) last 14 days
* Top 10 avg Flow Designer Runtimes (ms) last 14 days
#### Version 23.0.10 - March 2023
Fixed: Flow Usage header background is now dark in Dark theme.
#### Version 23.0.8 - February 2023
Operations Dashboard for usage tracking and debugging of Flow Designer and Integration Hub.
| ---
title: FDIH Dashboard release notes
description: Version history for the FDIH Dashboard application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
- ServiceNow Store - Other ServiceNow AI Platform Capabilities applications
---
# FDIH Dashboard release notes
Version history for the FDIH Dashboard application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.0.5 - November 2024
This is a patch release with one defect fix.
#### Version 25.0.3 - May 2024
A few problem fixes.
#### Version 25.0.0 - February 2024
* Added below 2 widgets.
* Top 10 max Flow Designer Runtimes (ms) last 14 days
* Top 10 avg Flow Designer Runtimes (ms) last 14 days
#### Version 23.0.10 - March 2023
Fixed: Flow Usage header background is now dark in Dark theme.
#### Version 23.0.8 - February 2023
Operations Dashboard for usage tracking and debugging of Flow Designer and Integration Hub.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-rn-plat-cap.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-rn-plat-cap.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-rn-plat-cap.html | ServiceNow Store - ServiceNow AI Platform Capabilities release notes | The ServiceNow Store contains ServiceNow AI Platform Capabilities products. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-plat-cap.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-plat-cap.html"><body id="store-rn-plat-cap"><main role="main"><article role="article" class="dita" id="store-rn-plat-cap" aria-labelledby="title_store-rn-plat-cap">
<h1 class="title topictitle1" id="title_store-rn-plat-cap"><span class="ph">ServiceNow Store</span> - <span class="ph">ServiceNow AI Platform</span> Capabilities release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">ServiceNow AI Platform</span> Capabilities products.</p>
<section class="section" id="store-rn-plat-cap__section_cm2_mwf_ygb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
<section class="section" id="store-rn-plat-cap__section_v23_wcj_z3b"><h2 id="d579547e60" class="title sectiontitle">Read <span class="ph">ServiceNow AI Platform</span> Capabilities
documentation in one place</h2>
<p class="p">The <span class="ph">ServiceNow Store</span> documentation for <span class="ph">ServiceNow AI Platform</span> Capabilities is now in the
release family sections of the <span class="ph">ServiceNow</span>
Product Documentation site. To read about <span class="ph">ServiceNow AI Platform</span> Capabilities features from the
<span class="ph">ServiceNow Store</span> and the family releases,
navigate to the <a class="xref" href="https://docs.servicenow.com/">Product
Documentation site homepage</a> and select your release family.</p>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-cmdb-landing.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-cmdb-landing.html">ServiceNow Store - Configuration Management Database (CMDB)</a><p class="shortdesc">Version history for <span class="ph">Configuration Management Database (CMDB)</span> releases on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-integrationhub-landing.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-integrationhub-landing.html">ServiceNow Store - Integration Hub</a><p class="shortdesc">Version history for <span class="ph">Integration Hub</span> releases on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-other-landing.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-other-landing.html">ServiceNow Store - Other ServiceNow AI Platform Capabilities applications</a><p class="shortdesc">Version history for other <span class="ph">ServiceNow AI Platform</span> Capabilities releases on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-servicenow-voice-landing.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-servicenow-voice-landing.html">ServiceNow Voice</a><p class="shortdesc">Version history for <span class="ph">ServiceNow®</span> <span class="ph">Voice</span> releases on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-plat-cap.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-rn-plat-cap.html\"><body id=\"store-rn-plat-cap\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-plat-cap\" aria-labelledby=\"title_store-rn-plat-cap\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-plat-cap\"><span class=\"ph\">ServiceNow Store</span> - <span class=\"ph\">ServiceNow AI Platform</span> Capabilities release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">The <span class=\"ph\">ServiceNow Store</span> contains <span class=\"ph\">ServiceNow AI Platform</span> Capabilities products.</p>\n <section class=\"section\" id=\"store-rn-plat-cap__section_cm2_mwf_ygb\">\n <span class=\"ph\">Visit the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a> website to\n view all the available apps and for information about submitting requests to the\n store.</span>\n </section>\n <section class=\"section\" id=\"store-rn-plat-cap__section_v23_wcj_z3b\"><h2 id=\"d579547e60\" class=\"title sectiontitle\">Read <span class=\"ph\">ServiceNow AI Platform</span> Capabilities\n documentation in one place</h2>\n \n <p class=\"p\">The <span class=\"ph\">ServiceNow Store</span> documentation for <span class=\"ph\">ServiceNow AI Platform</span> Capabilities is now in the\n release family sections of the <span class=\"ph\">ServiceNow</span>\n Product Documentation site. To read about <span class=\"ph\">ServiceNow AI Platform</span> Capabilities features from the\n <span class=\"ph\">ServiceNow Store</span> and the family releases,\n navigate to the <a class=\"xref\" href=\"https://docs.servicenow.com/\">Product\n Documentation site homepage</a> and select your release family.</p>\n </section>\n </div>\n<nav role=\"navigation\"><dt class=\"ullinks\"></dt><dd class=\"ullinks\"><ul class=\"ullinks\"><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-cmdb-landing.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-cmdb-landing.html\">ServiceNow Store - Configuration Management Database (CMDB)</a><p class=\"shortdesc\">Version history for <span class=\"ph\">Configuration Management Database (CMDB)</span> releases on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-integrationhub-landing.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-integrationhub-landing.html\">ServiceNow Store - Integration Hub</a><p class=\"shortdesc\">Version history for <span class=\"ph\">Integration Hub</span> releases on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-platcap-rn-other-landing.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-other-landing.html\">ServiceNow Store - Other ServiceNow AI Platform Capabilities applications</a><p class=\"shortdesc\">Version history for other <span class=\"ph\">ServiceNow AI Platform</span> Capabilities releases on the <span class=\"ph\">ServiceNow Store</span>.</p></li><li class=\"link ulchildlink\"><a data-bundleid=\"store-release-notes\" data-navpath=\"release-notes/store/platform-capabilities/store-servicenow-voice-landing.html\" href=\"https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-servicenow-voice-landing.html\">ServiceNow Voice</a><p class=\"shortdesc\">Version history for <span class=\"ph\">ServiceNow®</span> <span class=\"ph\">Voice</span> releases on the <span class=\"ph\">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # ServiceNow Store - ServiceNow AI Platform Capabilities release notes
The ServiceNow Store contains ServiceNow AI Platform Capabilities products.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
## Read ServiceNow AI Platform Capabilities documentation in one place
The ServiceNow Store documentation for ServiceNow AI Platform Capabilities is now in the
release family sections of the ServiceNow
Product Documentation site. To read about ServiceNow AI Platform Capabilities features from the
ServiceNow Store and the family releases,
navigate to the Product
Documentation site homepage and select your release family.
| ---
title: ServiceNow Store - ServiceNow AI Platform Capabilities release notes
description: The ServiceNow Store contains ServiceNow AI Platform Capabilities products.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - ServiceNow AI Platform Capabilities release notes
The ServiceNow Store contains ServiceNow AI Platform Capabilities products.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
## Read ServiceNow AI Platform Capabilities documentation in one place
The ServiceNow Store documentation for ServiceNow AI Platform Capabilities is now in the
release family sections of the ServiceNow
Product Documentation site. To read about ServiceNow AI Platform Capabilities features from the
ServiceNow Store and the family releases,
navigate to the Product
Documentation site homepage and select your release family.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-servicenow-voice-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-servicenow-voice-landing.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-capabilities/store-servicenow-voice-landing.html | ServiceNow® Voice | Version history for ServiceNow® Voice releases on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform Capabilities release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-servicenow-voice-landing.html" id="bundle:store-release-notes/enus/release-notes/store/platform-capabilities/store-servicenow-voice-landing.html"><body id="store-servicenow-voice-landing"><main role="main"><article role="article" class="dita" id="store-servicenow-voice-landing" aria-labelledby="title_store-servicenow-voice-landing">
<h1 class="title topictitle1" id="title_store-servicenow-voice-landing"><span class="ph">ServiceNow</span>
<span class="ph">Voice</span></h1>
<div class="body refbody"><p class="shortdesc">Version history for <span class="ph">ServiceNow®</span>
<span class="ph">Voice</span> releases on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="store-servicenow-voice-landing__section_vm1_znw_cwb"><h2 id="d459115e53" class="title sectiontitle">Latest releases for Other <span class="ph">ServiceNow AI Platform</span> Capabilities applications</h2>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice.html">ServiceNow Voice Core release notes</a><p class="shortdesc">Version history for the ServiceNow Voice Core integration on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-for-csm.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-for-csm.html">ServiceNow Voice for CSM release notes</a><p class="shortdesc">Version history for the <span class="ph">ServiceNow AI Platform</span> capabilities ServiceNow Voice for CSM application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-itsm.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-itsm.html">ServiceNow Voice for ITSM release notes</a><p class="shortdesc">Version history for the ServiceNow Voice for <span class="ph">ITSM</span> integration on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-ui-components.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-ui-components.html">ServiceNow Voice UI components release notes</a><p class="shortdesc">Version history for the ServiceNow Voice UI components integration on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-amazon-connect.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/platform-capabilities/store-platcap-rn-servicenow-voice-amazon-connect.html">ServiceNow Voice with Amazon Connect release notes</a><p class="shortdesc">Version history for the ServiceNow Voice with <span class="ph">Amazon Connect</span> application on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # ServiceNow Voice
Version history for ServiceNow®
Voice releases on the ServiceNow Store.
## Latest releases for Other ServiceNow AI Platform Capabilities applications
| ---
title: "ServiceNow\xAE Voice"
description: "Version history for ServiceNow\xAE Voice releases on the ServiceNow\
\ Store."
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform Capabilities release notes
---
# ServiceNow Voice
Version history for ServiceNow®
Voice releases on the ServiceNow Store.
## Latest releases for Other ServiceNow AI Platform Capabilities applications
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-security/store-rn-plat-sec.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-security/store-rn-plat-sec.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-security/store-rn-plat-sec.html | ServiceNow Store - ServiceNow AI Platform Security release notes | The ServiceNow Store contains ServiceNow AI Platform Security products. | [] | [
"ServiceNow Store release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-security/store-rn-plat-sec.html" id="bundle:store-release-notes/enus/release-notes/store/platform-security/store-rn-plat-sec.html"><body id="store-rn-plat-sec"><main role="main"><article role="article" class="dita" id="store-rn-plat-sec" aria-labelledby="title_store-rn-plat-sec">
<h1 class="title topictitle1" id="title_store-rn-plat-sec"><span class="ph">ServiceNow Store</span> - <span class="ph">ServiceNow AI Platform</span> Security release notes</h1>
<div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow Store</span> contains <span class="ph">ServiceNow AI Platform</span> Security products.</p>
<section class="section" id="store-rn-plat-sec__section_cm2_mwf_ygb">
<span class="ph">Visit the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a> website to
view all the available apps and for information about submitting requests to the
store.</span>
</section>
</div>
<nav role="navigation"><dt class="ullinks"></dt><dd class="ullinks"><ul class="ullinks"><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/security-operations/store-plat-sec-rn-data-discovery.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/security-operations/store-plat-sec-rn-data-discovery.html">Data Discovery release notes</a><p class="shortdesc">Version history for the Data Discovery on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/security-operations/store-plat-sec-rn-data-privacy.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/security-operations/store-plat-sec-rn-data-privacy.html">Data Privacy release notes</a><p class="shortdesc">Version history for the Data Privacy application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/security-operations/store-plat-sec-rn-security-center.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/security-operations/store-plat-sec-rn-security-center.html">Security Center release notes</a><p class="shortdesc">Version history for the Security Center on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/security-operations/store-plat-sec-rn-sn-code-signing-standalone-tool.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/security-operations/store-plat-sec-rn-sn-code-signing-standalone-tool.html">ServiceNow Code Signing Standalone Tool release notes</a><p class="shortdesc">Version history for the <span class="ph">ServiceNow®</span> <span class="ph">Code Signing</span> Standalone Tool application on the <span class="ph">ServiceNow Store</span>.</p></li><li class="link ulchildlink"><a data-bundleid="store-release-notes" data-navpath="release-notes/store/security-operations/store-plat-sec-rn-vault-console.html" href="https://servicenow-be-prod.servicenow.com/bundle/store-release-notes/page/release-notes/store/security-operations/store-plat-sec-rn-vault-console.html">Vault Console release notes</a><p class="shortdesc">Version history for the Vault Console application on the <span class="ph">ServiceNow Store</span>.</p></li></ul></dd></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # ServiceNow Store - ServiceNow AI Platform Security release notes
The ServiceNow Store contains ServiceNow AI Platform Security products.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| ---
title: ServiceNow Store - ServiceNow AI Platform Security release notes
description: The ServiceNow Store contains ServiceNow AI Platform Security products.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
---
# ServiceNow Store - ServiceNow AI Platform Security release notes
The ServiceNow Store contains ServiceNow AI Platform Security products.
Visit the ServiceNow Store website to
view all the available apps and for information about submitting requests to the
store.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/par-rn-guided-tours.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/par-rn-guided-tours.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/par-rn-guided-tours.html | Performance Analytics Content Pack - Guided Tours release notes | Version history for the Performance Analytics Content Pack - Guided Tours on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/par-rn-guided-tours.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/par-rn-guided-tours.html"><body id="par-rn-guided-tours"><main role="main"><article role="article" class="dita" id="par-rn-guided-tours" aria-labelledby="title_par-rn-guided-tours">
<h1 class="title topictitle1" id="title_par-rn-guided-tours"><span class="ph">Performance Analytics</span> Content Pack - Guided Tours release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the <span class="ph">Performance Analytics</span> Content Pack - Guided Tours on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section" id="par-rn-guided-tours__section_krr_nx4_kfb">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="par-rn-guided-tours__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section" id="par-rn-guided-tours__section_lrr_nx4_kfb"><h2 id="d298823e59" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 1.3.0 - February 2025</dt>
<dd class="dd" id="par-rn-guided-tours__latest-pa-guided-tours">NEW: Ensure the Tour Analytics App complies with ESMA regulations.</dd>
<dt class="dt dlterm">Version 1.2.0 - May 2024</dt>
<dd class="dd">Changed: Performance Analytics Content Pack for Guided Tours Dashboard now migrated to Next Experience.</dd>
<dt class="dt dlterm">Version 1.1.0 - February 2023</dt>
<dd class="dd">Fixed: Removed duplicate content while installing the app.</dd>
<dt class="dt dlterm">Version 1.0.4 - February 2020</dt>
<dd class="dd">Fixed minor bugs</dd>
<dt class="dt dlterm">Version 1.0.1 - April 2019</dt>
<dd class="dd"><ul class="ul">
<li class="li">View Performance Analytics reports and dashboards for Guided Tours</li>
<li class="li">Define key metrics, breakdowns, and visualizations to present the exact data you want for any Tour</li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/par-rn-guided-tours.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/par-rn-guided-tours.html\"><body id=\"par-rn-guided-tours\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"par-rn-guided-tours\" aria-labelledby=\"title_par-rn-guided-tours\">\n <h1 class=\"title topictitle1\" id=\"title_par-rn-guided-tours\"><span class=\"ph\">Performance Analytics</span> Content Pack - Guided Tours release notes</h1>\n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the <span class=\"ph\">Performance Analytics</span> Content Pack - Guided Tours on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\" id=\"par-rn-guided-tours__section_krr_nx4_kfb\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"par-rn-guided-tours__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\" id=\"par-rn-guided-tours__section_lrr_nx4_kfb\"><h2 id=\"d298823e59\" class=\"title sectiontitle\">Version history</h2>\n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 1.3.0 - February 2025</dt>\n <dd class=\"dd\" id=\"par-rn-guided-tours__latest-pa-guided-tours\">NEW: Ensure the Tour Analytics App complies with ESMA regulations.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.2.0 - May 2024</dt>\n <dd class=\"dd\">Changed: Performance Analytics Content Pack for Guided Tours Dashboard now migrated to Next Experience.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.0 - February 2023</dt>\n <dd class=\"dd\">Fixed: Removed duplicate content while installing the app.</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.4 - February 2020</dt>\n <dd class=\"dd\">Fixed minor bugs</dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - April 2019</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">View Performance Analytics reports and dashboards for Guided Tours</li>\n <li class=\"li\">Define key metrics, breakdowns, and visualizations to present the exact data you want for any Tour</li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Performance Analytics Content Pack - Guided Tours release notes
Version history for the Performance Analytics Content Pack - Guided Tours on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - February 2025
NEW: Ensure the Tour Analytics App complies with ESMA regulations.
#### Version 1.2.0 - May 2024
Changed: Performance Analytics Content Pack for Guided Tours Dashboard now migrated to Next Experience.
#### Version 1.1.0 - February 2023
Fixed: Removed duplicate content while installing the app.
#### Version 1.0.4 - February 2020
Fixed minor bugs
#### Version 1.0.1 - April 2019
* View Performance Analytics reports and dashboards for Guided Tours
* Define key metrics, breakdowns, and visualizations to present the exact data you want for any Tour
| ---
title: Performance Analytics Content Pack - Guided Tours release notes
description: Version history for the Performance Analytics Content Pack - Guided Tours
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Performance Analytics Content Pack - Guided Tours release notes
Version history for the Performance Analytics Content Pack - Guided Tours on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 1.3.0 - February 2025
NEW: Ensure the Tour Analytics App complies with ESMA regulations.
#### Version 1.2.0 - May 2024
Changed: Performance Analytics Content Pack for Guided Tours Dashboard now migrated to Next Experience.
#### Version 1.1.0 - February 2023
Fixed: Removed duplicate content while installing the app.
#### Version 1.0.4 - February 2020
Fixed minor bugs
#### Version 1.0.1 - April 2019
* View Performance Analytics reports and dashboards for Guided Tours
* Define key metrics, breakdowns, and visualizations to present the exact data you want for any Tour
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-digital-signature-api.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-digital-signature-api.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-digital-signature-api.html | Digital Signature API release notes | Version history for the Digital Signature API application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-digital-signature-api.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-digital-signature-api.html"><body id="store-rn-digital-signature-api"><main role="main"><article role="article" class="dita" id="store-rn-digital-signature-api" aria-labelledby="title_store-rn-digital-signature-api">
<h1 class="title topictitle1" id="title_store-rn-digital-signature-api">Digital Signature API release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Digital Signature API application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-digital-signature-api__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d308733e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 26.0.0 - August 2024</dt>
<dd class="dd" id="store-rn-digital-signature-api__latest-store-rn-digital-signature-api">Fixed: Security fixes.</dd>
<dt class="dt dlterm">Version 25.0.0 - February 2024</dt>
<dd class="dd">Fixed various minor issues.</dd>
<dt class="dt dlterm">Version 22.1.0 - November 2022</dt>
<dd class="dd">
<p class="p">No customer-impactful changes to Digital Signature API. Digital Signature Component has added support for internationalization and localization.</p>
</dd>
<dt class="dt dlterm">Version 22.0.2 - August 2022</dt>
<dd class="dd">A common API that can be used to get and set saved user signatures from the now platform. The behavior of the API can be customized through script extension points. Default behavior is provided when e-signature plugin is
installed.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-digital-signature-api.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-digital-signature-api.html\"><body id=\"store-rn-digital-signature-api\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-digital-signature-api\" aria-labelledby=\"title_store-rn-digital-signature-api\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-digital-signature-api\">Digital Signature API release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Digital Signature API application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-digital-signature-api__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d308733e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 26.0.0 - August 2024</dt>\n <dd class=\"dd\" id=\"store-rn-digital-signature-api__latest-store-rn-digital-signature-api\">Fixed: Security fixes.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.0 - February 2024</dt>\n <dd class=\"dd\">Fixed various minor issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.0 - November 2022</dt>\n <dd class=\"dd\">\n <p class=\"p\">No customer-impactful changes to Digital Signature API. Digital Signature Component has added support for internationalization and localization.</p>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.2 - August 2022</dt>\n <dd class=\"dd\">A common API that can be used to get and set saved user signatures from the now platform. The behavior of the API can be customized through script extension points. Default behavior is provided when e-signature plugin is\n installed.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
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} | # Digital Signature API release notes
Version history for the Digital Signature API application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.0.0 - August 2024
Fixed: Security fixes.
#### Version 25.0.0 - February 2024
Fixed various minor issues.
#### Version 22.1.0 - November 2022
No customer-impactful changes to Digital Signature API. Digital Signature Component has added support for internationalization and localization.
#### Version 22.0.2 - August 2022
A common API that can be used to get and set saved user signatures from the now platform. The behavior of the API can be customized through script extension points. Default behavior is provided when e-signature plugin is
installed.
| ---
title: Digital Signature API release notes
description: Version history for the Digital Signature API application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Digital Signature API release notes
Version history for the Digital Signature API application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 26.0.0 - August 2024
Fixed: Security fixes.
#### Version 25.0.0 - February 2024
Fixed various minor issues.
#### Version 22.1.0 - November 2022
No customer-impactful changes to Digital Signature API. Digital Signature Component has added support for internationalization and localization.
#### Version 22.0.2 - August 2022
A common API that can be used to get and set saved user signatures from the now platform. The behavior of the API can be customized through script extension points. Default behavior is provided when e-signature plugin is
installed.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-appt-calendar-component.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-appt-calendar-component.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-appt-calendar-component.html | Appointment calendar component release notes | Version history for the Appointment calendar component application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-appt-calendar-component.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-appt-calendar-component.html"><body id="store-rn-plat-ui-appt-calendar-component"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-appt-calendar-component" aria-labelledby="title_store-rn-plat-ui-appt-calendar-component">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-appt-calendar-component">Appointment calendar component release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Appointment calendar component application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-appt-calendar-component__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d212558e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 28.0.2 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_ok4_vjd_yfc">
<li class="li">New Features and updates:<ol class="ol" id="store-rn-plat-ui-appt-calendar-component__ul_bzx_vjd_yfc">
<li class="li">UI and Display Enhancements in Appointment Calendar</li>
<li class="li">Slot Layout Configuration<ol class="ol" type="a" id="store-rn-plat-ui-appt-calendar-component__ol_hdq_xjd_yfc">
<li class="li">Tablet and Mobile View: Default 3 slots per row (configurable to 2 or 1).</li>
<li class="li">Desktop View: Default 5 slots per row (configurable to fewer).</li>
</ol></li>
<li class="li">Text Truncation Behavior<ol class="ol" type="a" id="store-rn-plat-ui-appt-calendar-component__ol_u34_yjd_yfc">
<li class="li">Truncation OFF by default in resolutions lower than 640px.</li>
<li class="li">When OFF, long text wraps fully (only applies for screen widths 640px).</li>
</ol></li>
<li class="li">Secondary and Tertiary Info Display<ol class="ol" type="a" id="store-rn-plat-ui-appt-calendar-component__ol_spd_zjd_yfc">
<li class="li">Secondary Info: Now supports only one object (instead of two); supports optional divider in label.</li>
<li class="li">Tertiary Info is now time duration: Shown only when time duration is configured via UIB (see below).</li>
<li class="li">Secondary info wraps when truncation is off.</li>
<li class="li">Overflow Behavior: Time label and event title truncate if content overflows.</li>
<li class="li">Appointment Calendar Features</li>
</ol></li>
<li class="li">Week View Enhancements<ol class="ol" type="a" id="store-rn-plat-ui-appt-calendar-component__ol_rgy_1kd_yfc">
<li class="li">Current date highlighted as a bar.</li>
<li class="li">Week changes persisted only when applied from the week selector.</li>
<li class="li">Cancel in week selector closes the modal without saving.</li>
</ol></li>
<li class="li">Slot State Handling<ol class="ol" type="a" id="store-rn-plat-ui-appt-calendar-component__ol_f1y_bkd_yfc">
<li class="li">Next Available Slot is now configurable: <ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_v4p_bkd_yfc">
<li class="li">Hidden if not configured.</li>
<li class="li">Label repositioned to bottom of the page.</li>
</ul>
</li>
<li class="li">Slot Selection Behavior: <ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_w4p_bkd_yfc">
<li class="li">Re-selecting a selected slot unselects it.</li>
<li class="li">Cancel button unselects all slots or closes a modal (if implemented).</li>
<li class="li">In rescheduling, previously booked slots show with green tick mark and cascade to sticky footer in resolution lower than 344px.</li>
</ul>
</li>
</ol></li>
<li class="li">Time Duration Config Options (UIB)<ol class="ol" type="a" id="store-rn-plat-ui-appt-calendar-component__ol_xz3_2kd_yfc">
<li class="li">Option 1: Global Duration Header (top-right): With info icon: Use when all appointments have same duration.</li>
<li class="li">Option 2: Per-Slot Tertiary Info: <ol class="ol" type="i" id="store-rn-plat-ui-appt-calendar-component__ol_dpy_fkd_yfc">
<li class="li">With info icon: Use when durations differ between slots.</li>
<li class="li">Recommended when durations vary.</li>
</ol></li>
<li class="li">Only one option from above can be selected at a time.</li>
<li class="li">Tertiary info shown only when Option 2 is selected.</li>
</ol></li>
<li class="li">Timezone Display: Time zone always shown under Global Settings.</li>
<li class="li">View Configuration<ol class="ol" type="a" id="store-rn-plat-ui-appt-calendar-component__ol_z4m_3kd_yfc">
<li class="li">Default to Week View.</li>
<li class="li">Admin can enable Day View as an additional option via config.</li>
<li class="li">If only one view is configured, dropdown is hidden.</li>
</ol></li>
<li class="li">More Button Behavior in collapsed state<ol class="ol" type="a" id="store-rn-plat-ui-appt-calendar-component__ol_mgd_lkd_yfc">
<li class="li">Week View: Appears after 4 rows to open more slots.</li>
<li class="li">Day View: Appears after 2 rows to open more slots.</li>
<li class="li">Show less button added when all slots are expanded.</li>
</ol></li>
<li class="li">Categories and Tags<ol class="ol" type="a" id="store-rn-plat-ui-appt-calendar-component__ol_b4r_mkd_yfc">
<li class="li">Categories can be enabled through "Enable categories" property (need to also configure "Categories" property as per user requirement).</li>
<li class="li">Functionality remains unchanged.</li>
</ol></li>
<li class="li">Look and Feel Updates<ol class="ol" type="a" id="store-rn-plat-ui-appt-calendar-component__ol_psz_mkd_yfc">
<li class="li">UI alignment and spacing improvements.</li>
<li class="li">Padding: Default 8px all around (can be disabled by admin via config using "Bare" property). Responsive and Mobile Behavior</li>
</ol></li>
<li class="li">Responsive Reflow Support<ol class="ol" type="a" id="store-rn-plat-ui-appt-calendar-component__ol_fb2_4kd_yfc">
<li class="li">Day View in mobile behaves as Week View.</li>
<li class="li">Sticky footer always visible.</li>
<li class="li">Footer contains: <ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_inz_nkd_yfc">
<li class="li">Schedule, Cancel, and Selected Slot Info.</li>
<li class="li">Selected slot for rescheduling if applicable.</li>
</ul>
</li>
<li class="li">At page end: Next available slot visible.</li>
<li class="li">Responsive support for 320px-940px, with accordions for small screens.</li>
<li class="li">Default 3 slots shown in mobile.</li>
</ol></li>
<li class="li">NDS Date-Time Picker Integration<ol class="ol" type="a" id="store-rn-plat-ui-appt-calendar-component__ol_ak4_qkd_yfc">
<li class="li">Replaces old mini calendar component.</li>
<li class="li">Day View: Picker is inline.</li>
<li class="li">Week View: Picker opens on range click.</li>
<li class="li">Features: <ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_r3k_qkd_yfc">
<li class="li">Highlight current date and week.</li>
<li class="li">Apply persists the view; Cancel reverts.</li>
<li class="li">Week/month navigation.</li>
<li class="li">Temporarily preview week on hover.</li>
<li class="li">Adaptive positioning for smaller screens.</li>
<li class="li">Technical Enhancements and Fixes</li>
</ul></li>
</ol></li>
<li class="li">Slot State Styling<ol class="ol" type="a" id="store-rn-plat-ui-appt-calendar-component__ol_ohv_skd_yfc">
<li class="li">Booked slot: Green with tick mark.</li>
<li class="li">Rescheduling state and scheduled state clearly labeled at the bottom right.</li>
</ol></li>
<li class="li">Unavailable Slot Dates Fix: Week view now correctly disables non-available dates.</li>
<li class="li">Height Behavior: Appointment Calendar height is set to 100% Out-Of-Box (OOB).</li>
<li class="li">Sticky Footer: Available across all views and mobile/tablet resolutions.</li>
<li class="li">Screen Resolution Handling:<ol class="ol" type="a" id="store-rn-plat-ui-appt-calendar-component__ol_rnr_5kd_yfc">
<li class="li">Inherits behavior from parent container.</li>
<li class="li">Switches between resolutions based on parent, not internal settings.</li>
</ol></li>
<li class="li">WCAG 2.1 AA Compliant: Fully accessible for inclusive experiences.</li>
<li class="li">Localization Support.</li>
<li class="li">UIB Properties recategorized into Basic and Advanced configurations for ease of understanding.</li>
</ol></li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.2.5 - June 2025</dt>
<dd class="dd" id="store-rn-plat-ui-appt-calendar-component__latest-store-rn-plat-ui-appt-calendar-component">Fixed the issue where clicking the "Next available slot" button did not redirect users to the intended time slot.</dd>
<dt class="dt dlterm">Version 24.2.4 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Fixed bugs:<ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_t4p_vnz_ydc">
<li class="li">Fixed CSS issues</li>
<li class="li">Fixed accessibility issues</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.1.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New Features:<ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_zyw_cr2_bdc">
<li class="li">Slot Categorization: <ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_pzw_cr2_bdc">
<li class="li">Introduced the ability to categorize appointment slots for improved organization.</li>
<li class="li">Admin can now assign categories such as recommended, General etc to each appointment slot.</li>
<li class="li">Similarly categorized slots will be grouped together.</li>
<li class="li">Slots left without any category will be categorised as others automatically if categorization feature is configured.</li>
<li class="li">OOB offering for categorisation is "Time of the day" i.e. Morning, Afternoon, Evening etc.</li>
<li class="li">Time duration (example 9:00 AM-12:30PM), can be included.</li>
<li class="li">Icons can be associated with the category.</li>
<li class="li">Reflow is supported.</li>
</ul>
</li>
<li class="li">Contextual Tags: <ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_fyd_dr2_bdc">
<li class="li">Introduced the ability to provide contextual tags to each appointment slot.</li>
<li class="li">Two primary tag support is provided.</li>
<li class="li">Maximum 2 primary tags can be provided.</li>
<li class="li">Tooltip support for primary tags in case of truncation.</li>
<li class="li">Primary Tags can be colour coded.</li>
<li class="li">Icons can be associated with the primary tags.</li>
<li class="li">Secondary information can be provided inside the slot.</li>
<li class="li">Tooltip support for secondary information inside slots in case of truncation.</li>
<li class="li">Reflow is supported.</li>
</ul>
</li>
<li class="li">Calendar data picker component support for available dates: <ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_slh_2r2_bdc">
<li class="li">Monthly view- Demarcate the available dates with non available dates in monthly view where minimum 1 slot is available.</li>
<li class="li">Day view- Show available slots highlighted, unavailable slots greyed out.</li>
<li class="li">Toggle setting in UIB by admin in appointment calendar under view settings to switch on/off available/non available date demarcation. <ol class="ol" id="store-rn-plat-ui-appt-calendar-component__ol_tlh_2r2_bdc">
<li class="li">See all dates disabled before current dates (UIB Label- Disable dates before today's date)</li>
<li class="li">See all dates disabled and greyed out that are not available (availability of minimum 1 slot per date should be there to not disable the date) (UIB label - Disable dates with no slots.</li>
</ol>
</li>
<li class="li">This functionality is applicable in day mobile and day view.</li>
</ul>
</li>
<li class="li">Provision of an option to select no. of slot pills available in a single row: <ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_lb5_2r2_bdc">
<li class="li">By default the number of slot pills available will be 3.</li>
<li class="li">The number of slot pills can be configured to 1 or 2 in day mobile view.</li>
</ul>
</li>
<li class="li">Support multiple selection in Appointment calendar: <ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_zd1_fr2_bdc">
<li class="li">Allow selection of one or more slots across days in appointment calendar</li>
<li class="li">If multiple slot selection is configured, agent can select one or more slots by clicking on the slots.</li>
<li class="li">Deselection of selected slot will happen if the agent clicks on the selected slot again.</li>
<li class="li">Propose button and preview will appear in case multiple selection of slots feature is configured.</li>
<li class="li">Schedule/reschedule button will appear along with Propose if multiple selection of slots feature is configured and only one slot is selected.</li>
<li class="li">In case more than one slot is selected (not applicable in case of a scheduled slot), only propose button will appear.</li>
<li class="li">No. of slots selected slots will appear with propose button.</li>
<li class="li">Propose is a OOB offering and is a label that can be changed.</li>
<li class="li">Preview of the multiple selected slots can be seen.</li>
<li class="li">Multiple/all selected slots can be removed through preview.</li>
<li class="li">Reflow is supported.</li>
<li class="li">If a slot is selected in day mobile view and the selected slot (multiple or single) will move up to show in the showed rows. (Showed rows are configurable).</li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.0.0 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_xds_js3_1cc">
<li class="li">Reflow for appointment calendar:<ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_ihb_ks3_1cc">
<li class="li">Our current workspaces are not accessible for customers with Low-Vision who demand browser zoom/Reflow support. The workspaces don't support Reflow of component when either zoomed up to 400% or webpage screen
is reduced and doesn't conform to WCAG 2.1 AA Guidelines for Reflow 1.4.10.</li>
<li class="li">Target user personas that will benefit from accessibility:<ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_b4z_ps3_1cc">
<li class="li">Needs more than color affordances</li>
<li class="li">Needs high contrast views</li>
<li class="li">Needs to access content with mobile devices</li>
<li class="li">Needs to access content with a screen reader</li>
<li class="li">Needs to access content with a keyboard</li>
<li class="li">Needs to magnify content</li>
</ul></li>
<li class="li">Reflow support for appointment calendar typically refers to the ability of the appointment calendar layout to adjust dynamically based on the size of the screen or window. This is very useful on devices with
varying screen sizes or orientations.</li>
</ul></li>
<li class="li">Understanding Reflow Support<ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_rlq_ms3_1cc">
<li class="li">Reflow support ensures the appointment calendar adapts seamlessly when the device is rotated, optimizing the display for both portrait and landscape orientations.</li>
<li class="li">
<ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_i4b_ns3_1cc">
<li class="li">Event Display: It can rearrange how slots are displayed, potentially collapsing or expanding event details based on available screen space. <ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_j4b_ns3_1cc">
<li class="li">Desktop: On larger screens, an appointment calendar displays multiple slots without scrolling horizontally. Reflow support ensures that as the window size changes, the appointment calendar adjusts
to maintain usability and readability.</li>
<li class="li">Font Size: Reflow support can adjust font sizes and spacing between elements to optimize readability without compromising the overall layout</li>
</ul></li>
</ul>
</li>
<li class="li">Appointment calendar after reflow implementation has accordion and the view is vertical for slots for scheduling.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.0.0 - May 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_of4_cgk_fxb">
<li class="li">New: <ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_kxx_cgk_fxb">
<li class="li">Enables the user to configure the title for the events.</li>
<li class="li">Enables the user to configure the number of events to be shown in raw form for DAY VIEW.</li>
</ul></li>
<li class="li">Fixed: Fixed the context date issue.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.2.0 - February 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-plat-ui-appt-calendar-component__ul_itl_cx1_jwb">
<li class="li">Changed: Updated the theme variables to support VA environments.</li>
<li class="li">Fixed: The scroll behaviour in VA</li>
<li class="li">New: Added logic to recalculate the date range when the timezone get changed.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.1.0 - November 2022</dt>
<dd class="dd">New: Added support for internationalization and localization</dd>
<dt class="dt dlterm">Version 22.0.3 - September 2022</dt>
<dd class="dd">Fixed the localization issue.</dd>
</dl>
</section>
</div>
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-appt-calendar-component.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-appt-calendar-component.html\"><body id=\"store-rn-plat-ui-appt-calendar-component\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-plat-ui-appt-calendar-component\" aria-labelledby=\"title_store-rn-plat-ui-appt-calendar-component\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-plat-ui-appt-calendar-component\">Appointment calendar component release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Appointment calendar component application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-plat-ui-appt-calendar-component__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d212558e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 28.0.2 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_ok4_vjd_yfc\">\n <li class=\"li\">New Features and updates:<ol class=\"ol\" id=\"store-rn-plat-ui-appt-calendar-component__ul_bzx_vjd_yfc\">\n <li class=\"li\">UI and Display Enhancements in Appointment Calendar</li>\n <li class=\"li\">Slot Layout Configuration<ol class=\"ol\" type=\"a\" id=\"store-rn-plat-ui-appt-calendar-component__ol_hdq_xjd_yfc\">\n <li class=\"li\">Tablet and Mobile View: Default 3 slots per row (configurable to 2 or 1).</li>\n <li class=\"li\">Desktop View: Default 5 slots per row (configurable to fewer).</li>\n </ol></li>\n <li class=\"li\">Text Truncation Behavior<ol class=\"ol\" type=\"a\" id=\"store-rn-plat-ui-appt-calendar-component__ol_u34_yjd_yfc\">\n <li class=\"li\">Truncation OFF by default in resolutions lower than 640px.</li>\n <li class=\"li\">When OFF, long text wraps fully (only applies for screen widths 640px).</li>\n </ol></li>\n <li class=\"li\">Secondary and Tertiary Info Display<ol class=\"ol\" type=\"a\" id=\"store-rn-plat-ui-appt-calendar-component__ol_spd_zjd_yfc\">\n <li class=\"li\">Secondary Info: Now supports only one object (instead of two); supports optional divider in label.</li>\n <li class=\"li\">Tertiary Info is now time duration: Shown only when time duration is configured via UIB (see below).</li>\n <li class=\"li\">Secondary info wraps when truncation is off.</li>\n <li class=\"li\">Overflow Behavior: Time label and event title truncate if content overflows.</li>\n <li class=\"li\">Appointment Calendar Features</li>\n </ol></li>\n <li class=\"li\">Week View Enhancements<ol class=\"ol\" type=\"a\" id=\"store-rn-plat-ui-appt-calendar-component__ol_rgy_1kd_yfc\">\n <li class=\"li\">Current date highlighted as a bar.</li>\n <li class=\"li\">Week changes persisted only when applied from the week selector.</li>\n <li class=\"li\">Cancel in week selector closes the modal without saving.</li>\n </ol></li>\n <li class=\"li\">Slot State Handling<ol class=\"ol\" type=\"a\" id=\"store-rn-plat-ui-appt-calendar-component__ol_f1y_bkd_yfc\">\n <li class=\"li\">Next Available Slot is now configurable: <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_v4p_bkd_yfc\">\n <li class=\"li\">Hidden if not configured.</li>\n <li class=\"li\">Label repositioned to bottom of the page.</li>\n </ul>\n </li>\n <li class=\"li\">Slot Selection Behavior: <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_w4p_bkd_yfc\">\n <li class=\"li\">Re-selecting a selected slot unselects it.</li>\n <li class=\"li\">Cancel button unselects all slots or closes a modal (if implemented).</li>\n <li class=\"li\">In rescheduling, previously booked slots show with green tick mark and cascade to sticky footer in resolution lower than 344px.</li>\n </ul>\n </li>\n </ol></li>\n <li class=\"li\">Time Duration Config Options (UIB)<ol class=\"ol\" type=\"a\" id=\"store-rn-plat-ui-appt-calendar-component__ol_xz3_2kd_yfc\">\n <li class=\"li\">Option 1: Global Duration Header (top-right): With info icon: Use when all appointments have same duration.</li>\n <li class=\"li\">Option 2: Per-Slot Tertiary Info: <ol class=\"ol\" type=\"i\" id=\"store-rn-plat-ui-appt-calendar-component__ol_dpy_fkd_yfc\">\n <li class=\"li\">With info icon: Use when durations differ between slots.</li>\n <li class=\"li\">Recommended when durations vary.</li>\n </ol></li>\n <li class=\"li\">Only one option from above can be selected at a time.</li>\n <li class=\"li\">Tertiary info shown only when Option 2 is selected.</li>\n </ol></li>\n <li class=\"li\">Timezone Display: Time zone always shown under Global Settings.</li>\n <li class=\"li\">View Configuration<ol class=\"ol\" type=\"a\" id=\"store-rn-plat-ui-appt-calendar-component__ol_z4m_3kd_yfc\">\n <li class=\"li\">Default to Week View.</li>\n <li class=\"li\">Admin can enable Day View as an additional option via config.</li>\n <li class=\"li\">If only one view is configured, dropdown is hidden.</li>\n </ol></li>\n <li class=\"li\">More Button Behavior in collapsed state<ol class=\"ol\" type=\"a\" id=\"store-rn-plat-ui-appt-calendar-component__ol_mgd_lkd_yfc\">\n <li class=\"li\">Week View: Appears after 4 rows to open more slots.</li>\n <li class=\"li\">Day View: Appears after 2 rows to open more slots.</li>\n <li class=\"li\">Show less button added when all slots are expanded.</li>\n </ol></li>\n <li class=\"li\">Categories and Tags<ol class=\"ol\" type=\"a\" id=\"store-rn-plat-ui-appt-calendar-component__ol_b4r_mkd_yfc\">\n <li class=\"li\">Categories can be enabled through "Enable categories" property (need to also configure "Categories" property as per user requirement).</li>\n <li class=\"li\">Functionality remains unchanged.</li>\n </ol></li>\n <li class=\"li\">Look and Feel Updates<ol class=\"ol\" type=\"a\" id=\"store-rn-plat-ui-appt-calendar-component__ol_psz_mkd_yfc\">\n <li class=\"li\">UI alignment and spacing improvements.</li>\n <li class=\"li\">Padding: Default 8px all around (can be disabled by admin via config using "Bare" property). Responsive and Mobile Behavior</li>\n </ol></li>\n <li class=\"li\">Responsive Reflow Support<ol class=\"ol\" type=\"a\" id=\"store-rn-plat-ui-appt-calendar-component__ol_fb2_4kd_yfc\">\n <li class=\"li\">Day View in mobile behaves as Week View.</li>\n <li class=\"li\">Sticky footer always visible.</li>\n <li class=\"li\">Footer contains: <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_inz_nkd_yfc\">\n <li class=\"li\">Schedule, Cancel, and Selected Slot Info.</li>\n <li class=\"li\">Selected slot for rescheduling if applicable.</li>\n </ul>\n </li>\n <li class=\"li\">At page end: Next available slot visible.</li>\n <li class=\"li\">Responsive support for 320px-940px, with accordions for small screens.</li>\n <li class=\"li\">Default 3 slots shown in mobile.</li>\n </ol></li>\n <li class=\"li\">NDS Date-Time Picker Integration<ol class=\"ol\" type=\"a\" id=\"store-rn-plat-ui-appt-calendar-component__ol_ak4_qkd_yfc\">\n <li class=\"li\">Replaces old mini calendar component.</li>\n <li class=\"li\">Day View: Picker is inline.</li>\n <li class=\"li\">Week View: Picker opens on range click.</li>\n <li class=\"li\">Features: <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_r3k_qkd_yfc\">\n <li class=\"li\">Highlight current date and week.</li>\n <li class=\"li\">Apply persists the view; Cancel reverts.</li>\n <li class=\"li\">Week/month navigation.</li>\n <li class=\"li\">Temporarily preview week on hover.</li>\n <li class=\"li\">Adaptive positioning for smaller screens.</li>\n <li class=\"li\">Technical Enhancements and Fixes</li>\n </ul></li>\n </ol></li>\n <li class=\"li\">Slot State Styling<ol class=\"ol\" type=\"a\" id=\"store-rn-plat-ui-appt-calendar-component__ol_ohv_skd_yfc\">\n <li class=\"li\">Booked slot: Green with tick mark.</li>\n <li class=\"li\">Rescheduling state and scheduled state clearly labeled at the bottom right.</li>\n </ol></li>\n <li class=\"li\">Unavailable Slot Dates Fix: Week view now correctly disables non-available dates.</li>\n <li class=\"li\">Height Behavior: Appointment Calendar height is set to 100% Out-Of-Box (OOB).</li>\n <li class=\"li\">Sticky Footer: Available across all views and mobile/tablet resolutions.</li>\n <li class=\"li\">Screen Resolution Handling:<ol class=\"ol\" type=\"a\" id=\"store-rn-plat-ui-appt-calendar-component__ol_rnr_5kd_yfc\">\n <li class=\"li\">Inherits behavior from parent container.</li>\n <li class=\"li\">Switches between resolutions based on parent, not internal settings.</li>\n </ol></li>\n <li class=\"li\">WCAG 2.1 AA Compliant: Fully accessible for inclusive experiences.</li>\n <li class=\"li\">Localization Support.</li>\n <li class=\"li\">UIB Properties recategorized into Basic and Advanced configurations for ease of understanding.</li>\n </ol></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.5 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-plat-ui-appt-calendar-component__latest-store-rn-plat-ui-appt-calendar-component\">Fixed the issue where clicking the "Next available slot" button did not redirect users to the intended time slot.</dd>\n \n \n <dt class=\"dt dlterm\">Version 24.2.4 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Fixed bugs:<ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_t4p_vnz_ydc\">\n <li class=\"li\">Fixed CSS issues</li>\n <li class=\"li\">Fixed accessibility issues</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.1.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New Features:<ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_zyw_cr2_bdc\">\n <li class=\"li\">Slot Categorization: <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_pzw_cr2_bdc\">\n <li class=\"li\">Introduced the ability to categorize appointment slots for improved organization.</li>\n <li class=\"li\">Admin can now assign categories such as recommended, General etc to each appointment slot.</li>\n <li class=\"li\">Similarly categorized slots will be grouped together.</li>\n <li class=\"li\">Slots left without any category will be categorised as others automatically if categorization feature is configured.</li>\n <li class=\"li\">OOB offering for categorisation is "Time of the day" i.e. Morning, Afternoon, Evening etc.</li>\n <li class=\"li\">Time duration (example 9:00 AM-12:30PM), can be included.</li>\n <li class=\"li\">Icons can be associated with the category.</li>\n <li class=\"li\">Reflow is supported.</li>\n </ul>\n </li>\n <li class=\"li\">Contextual Tags: <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_fyd_dr2_bdc\">\n <li class=\"li\">Introduced the ability to provide contextual tags to each appointment slot.</li>\n <li class=\"li\">Two primary tag support is provided.</li>\n <li class=\"li\">Maximum 2 primary tags can be provided.</li>\n <li class=\"li\">Tooltip support for primary tags in case of truncation.</li>\n <li class=\"li\">Primary Tags can be colour coded.</li>\n <li class=\"li\">Icons can be associated with the primary tags.</li>\n <li class=\"li\">Secondary information can be provided inside the slot.</li>\n <li class=\"li\">Tooltip support for secondary information inside slots in case of truncation.</li>\n <li class=\"li\">Reflow is supported.</li>\n </ul>\n </li>\n <li class=\"li\">Calendar data picker component support for available dates: <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_slh_2r2_bdc\">\n <li class=\"li\">Monthly view- Demarcate the available dates with non available dates in monthly view where minimum 1 slot is available.</li>\n <li class=\"li\">Day view- Show available slots highlighted, unavailable slots greyed out.</li>\n <li class=\"li\">Toggle setting in UIB by admin in appointment calendar under view settings to switch on/off available/non available date demarcation. <ol class=\"ol\" id=\"store-rn-plat-ui-appt-calendar-component__ol_tlh_2r2_bdc\">\n <li class=\"li\">See all dates disabled before current dates (UIB Label- Disable dates before today's date)</li>\n <li class=\"li\">See all dates disabled and greyed out that are not available (availability of minimum 1 slot per date should be there to not disable the date) (UIB label - Disable dates with no slots.</li>\n </ol>\n </li>\n <li class=\"li\">This functionality is applicable in day mobile and day view.</li>\n </ul>\n </li>\n <li class=\"li\">Provision of an option to select no. of slot pills available in a single row: <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_lb5_2r2_bdc\">\n <li class=\"li\">By default the number of slot pills available will be 3.</li>\n <li class=\"li\">The number of slot pills can be configured to 1 or 2 in day mobile view.</li>\n </ul>\n </li>\n <li class=\"li\">Support multiple selection in Appointment calendar: <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_zd1_fr2_bdc\">\n <li class=\"li\">Allow selection of one or more slots across days in appointment calendar</li>\n <li class=\"li\">If multiple slot selection is configured, agent can select one or more slots by clicking on the slots.</li>\n <li class=\"li\">Deselection of selected slot will happen if the agent clicks on the selected slot again.</li>\n <li class=\"li\">Propose button and preview will appear in case multiple selection of slots feature is configured.</li>\n <li class=\"li\">Schedule/reschedule button will appear along with Propose if multiple selection of slots feature is configured and only one slot is selected.</li>\n <li class=\"li\">In case more than one slot is selected (not applicable in case of a scheduled slot), only propose button will appear.</li>\n <li class=\"li\">No. of slots selected slots will appear with propose button.</li>\n <li class=\"li\">Propose is a OOB offering and is a label that can be changed.</li>\n <li class=\"li\">Preview of the multiple selected slots can be seen.</li>\n <li class=\"li\">Multiple/all selected slots can be removed through preview.</li>\n <li class=\"li\">Reflow is supported.</li>\n <li class=\"li\">If a slot is selected in day mobile view and the selected slot (multiple or single) will move up to show in the showed rows. (Showed rows are configurable).</li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.0 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_xds_js3_1cc\">\n <li class=\"li\">Reflow for appointment calendar:<ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_ihb_ks3_1cc\">\n <li class=\"li\">Our current workspaces are not accessible for customers with Low-Vision who demand browser zoom/Reflow support. The workspaces don't support Reflow of component when either zoomed up to 400% or webpage screen\n is reduced and doesn't conform to WCAG 2.1 AA Guidelines for Reflow 1.4.10.</li>\n <li class=\"li\">Target user personas that will benefit from accessibility:<ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_b4z_ps3_1cc\">\n <li class=\"li\">Needs more than color affordances</li>\n <li class=\"li\">Needs high contrast views</li>\n <li class=\"li\">Needs to access content with mobile devices</li>\n <li class=\"li\">Needs to access content with a screen reader</li>\n <li class=\"li\">Needs to access content with a keyboard</li>\n <li class=\"li\">Needs to magnify content</li>\n </ul></li>\n <li class=\"li\">Reflow support for appointment calendar typically refers to the ability of the appointment calendar layout to adjust dynamically based on the size of the screen or window. This is very useful on devices with\n varying screen sizes or orientations.</li>\n </ul></li>\n <li class=\"li\">Understanding Reflow Support<ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_rlq_ms3_1cc\">\n <li class=\"li\">Reflow support ensures the appointment calendar adapts seamlessly when the device is rotated, optimizing the display for both portrait and landscape orientations.</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_i4b_ns3_1cc\">\n <li class=\"li\">Event Display: It can rearrange how slots are displayed, potentially collapsing or expanding event details based on available screen space. <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_j4b_ns3_1cc\">\n <li class=\"li\">Desktop: On larger screens, an appointment calendar displays multiple slots without scrolling horizontally. Reflow support ensures that as the window size changes, the appointment calendar adjusts\n to maintain usability and readability.</li>\n <li class=\"li\">Font Size: Reflow support can adjust font sizes and spacing between elements to optimize readability without compromising the overall layout</li>\n </ul></li>\n </ul>\n </li>\n <li class=\"li\">Appointment calendar after reflow implementation has accordion and the view is vertical for slots for scheduling.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.0 - May 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_of4_cgk_fxb\">\n <li class=\"li\">New: <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_kxx_cgk_fxb\">\n <li class=\"li\">Enables the user to configure the title for the events.</li>\n <li class=\"li\">Enables the user to configure the number of events to be shown in raw form for DAY VIEW.</li>\n </ul></li>\n <li class=\"li\">Fixed: Fixed the context date issue.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.0 - February 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-plat-ui-appt-calendar-component__ul_itl_cx1_jwb\">\n <li class=\"li\">Changed: Updated the theme variables to support VA environments.</li>\n <li class=\"li\">Fixed: The scroll behaviour in VA</li>\n <li class=\"li\">New: Added logic to recalculate the date range when the timezone get changed.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.0 - November 2022</dt>\n <dd class=\"dd\">New: Added support for internationalization and localization</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.3 - September 2022</dt>\n <dd class=\"dd\">Fixed the localization issue.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
"topic_language": "enus",
"views": 0,
"your_rating": null
} | # Appointment calendar component release notes
Version history for the Appointment calendar component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.0.2 - August 2025
* New Features and updates:
1. UI and Display Enhancements in Appointment Calendar
2. Slot Layout Configuration
1. Tablet and Mobile View: Default 3 slots per row (configurable to 2 or 1).
2. Desktop View: Default 5 slots per row (configurable to fewer).
3. Text Truncation Behavior
1. Truncation OFF by default in resolutions lower than 640px.
2. When OFF, long text wraps fully (only applies for screen widths 640px).
4. Secondary and Tertiary Info Display
1. Secondary Info: Now supports only one object (instead of two); supports optional divider in label.
2. Tertiary Info is now time duration: Shown only when time duration is configured via UIB (see below).
3. Secondary info wraps when truncation is off.
4. Overflow Behavior: Time label and event title truncate if content overflows.
5. Appointment Calendar Features
5. Week View Enhancements
1. Current date highlighted as a bar.
2. Week changes persisted only when applied from the week selector.
3. Cancel in week selector closes the modal without saving.
6. Slot State Handling
1. Next Available Slot is now configurable:
+ Hidden if not configured.
+ Label repositioned to bottom of the page.
2. Slot Selection Behavior:
+ Re-selecting a selected slot unselects it.
+ Cancel button unselects all slots or closes a modal (if implemented).
+ In rescheduling, previously booked slots show with green tick mark and cascade to sticky footer in resolution lower than 344px.
7. Time Duration Config Options (UIB)
1. Option 1: Global Duration Header (top-right): With info icon: Use when all appointments have same duration.
2. Option 2: Per-Slot Tertiary Info:
1. With info icon: Use when durations differ between slots.
2. Recommended when durations vary.
3. Only one option from above can be selected at a time.
4. Tertiary info shown only when Option 2 is selected.
8. Timezone Display: Time zone always shown under Global Settings.
9. View Configuration
1. Default to Week View.
2. Admin can enable Day View as an additional option via config.
3. If only one view is configured, dropdown is hidden.
10. More Button Behavior in collapsed state
1. Week View: Appears after 4 rows to open more slots.
2. Day View: Appears after 2 rows to open more slots.
3. Show less button added when all slots are expanded.
11. Categories and Tags
1. Categories can be enabled through "Enable categories" property (need to also configure "Categories" property as per user requirement).
2. Functionality remains unchanged.
12. Look and Feel Updates
1. UI alignment and spacing improvements.
2. Padding: Default 8px all around (can be disabled by admin via config using "Bare" property). Responsive and Mobile Behavior
13. Responsive Reflow Support
1. Day View in mobile behaves as Week View.
2. Sticky footer always visible.
3. Footer contains:
+ Schedule, Cancel, and Selected Slot Info.
+ Selected slot for rescheduling if applicable.
4. At page end: Next available slot visible.
5. Responsive support for 320px-940px, with accordions for small screens.
6. Default 3 slots shown in mobile.
14. NDS Date-Time Picker Integration
1. Replaces old mini calendar component.
2. Day View: Picker is inline.
3. Week View: Picker opens on range click.
4. Features:
+ Highlight current date and week.
+ Apply persists the view; Cancel reverts.
+ Week/month navigation.
+ Temporarily preview week on hover.
+ Adaptive positioning for smaller screens.
+ Technical Enhancements and Fixes
15. Slot State Styling
1. Booked slot: Green with tick mark.
2. Rescheduling state and scheduled state clearly labeled at the bottom right.
16. Unavailable Slot Dates Fix: Week view now correctly disables non-available dates.
17. Height Behavior: Appointment Calendar height is set to 100% Out-Of-Box (OOB).
18. Sticky Footer: Available across all views and mobile/tablet resolutions.
19. Screen Resolution Handling:
1. Inherits behavior from parent container.
2. Switches between resolutions based on parent, not internal settings.
20. WCAG 2.1 AA Compliant: Fully accessible for inclusive experiences.
21. Localization Support.
22. UIB Properties recategorized into Basic and Advanced configurations for ease of understanding.
#### Version 24.2.5 - June 2025
Fixed the issue where clicking the "Next available slot" button did not redirect users to the intended time slot.
#### Version 24.2.4 - February 2025
* Fixed bugs:
+ Fixed CSS issues
+ Fixed accessibility issues
#### Version 24.1.1 - November 2024
* New Features:
+ Slot Categorization:
- Introduced the ability to categorize appointment slots for improved organization.
- Admin can now assign categories such as recommended, General etc to each appointment slot.
- Similarly categorized slots will be grouped together.
- Slots left without any category will be categorised as others automatically if categorization feature is configured.
- OOB offering for categorisation is "Time of the day" i.e. Morning, Afternoon, Evening etc.
- Time duration (example 9:00 AM-12:30PM), can be included.
- Icons can be associated with the category.
- Reflow is supported.
+ Contextual Tags:
- Introduced the ability to provide contextual tags to each appointment slot.
- Two primary tag support is provided.
- Maximum 2 primary tags can be provided.
- Tooltip support for primary tags in case of truncation.
- Primary Tags can be colour coded.
- Icons can be associated with the primary tags.
- Secondary information can be provided inside the slot.
- Tooltip support for secondary information inside slots in case of truncation.
- Reflow is supported.
+ Calendar data picker component support for available dates:
- Monthly view- Demarcate the available dates with non available dates in monthly view where minimum 1 slot is available.
- Day view- Show available slots highlighted, unavailable slots greyed out.
- Toggle setting in UIB by admin in appointment calendar under view settings to switch on/off available/non available date demarcation.
1. See all dates disabled before current dates (UIB Label- Disable dates before today's date)
2. See all dates disabled and greyed out that are not available (availability of minimum 1 slot per date should be there to not disable the date) (UIB label - Disable dates with no slots.
- This functionality is applicable in day mobile and day view.
+ Provision of an option to select no. of slot pills available in a single row:
- By default the number of slot pills available will be 3.
- The number of slot pills can be configured to 1 or 2 in day mobile view.
+ Support multiple selection in Appointment calendar:
- Allow selection of one or more slots across days in appointment calendar
- If multiple slot selection is configured, agent can select one or more slots by clicking on the slots.
- Deselection of selected slot will happen if the agent clicks on the selected slot again.
- Propose button and preview will appear in case multiple selection of slots feature is configured.
- Schedule/reschedule button will appear along with Propose if multiple selection of slots feature is configured and only one slot is selected.
- In case more than one slot is selected (not applicable in case of a scheduled slot), only propose button will appear.
- No. of slots selected slots will appear with propose button.
- Propose is a OOB offering and is a label that can be changed.
- Preview of the multiple selected slots can be seen.
- Multiple/all selected slots can be removed through preview.
- Reflow is supported.
- If a slot is selected in day mobile view and the selected slot (multiple or single) will move up to show in the showed rows. (Showed rows are configurable).
#### Version 24.0.0 - August 2024
* Reflow for appointment calendar:
+ Our current workspaces are not accessible for customers with Low-Vision who demand browser zoom/Reflow support. The workspaces don't support Reflow of component when either zoomed up to 400% or webpage screen
is reduced and doesn't conform to WCAG 2.1 AA Guidelines for Reflow 1.4.10.
+ Target user personas that will benefit from accessibility:
- Needs more than color affordances
- Needs high contrast views
- Needs to access content with mobile devices
- Needs to access content with a screen reader
- Needs to access content with a keyboard
- Needs to magnify content
+ Reflow support for appointment calendar typically refers to the ability of the appointment calendar layout to adjust dynamically based on the size of the screen or window. This is very useful on devices with
varying screen sizes or orientations.
* Understanding Reflow Support
+ Reflow support ensures the appointment calendar adapts seamlessly when the device is rotated, optimizing the display for both portrait and landscape orientations.
+ - Event Display: It can rearrange how slots are displayed, potentially collapsing or expanding event details based on available screen space.
* Desktop: On larger screens, an appointment calendar displays multiple slots without scrolling horizontally. Reflow support ensures that as the window size changes, the appointment calendar adjusts
to maintain usability and readability.
* Font Size: Reflow support can adjust font sizes and spacing between elements to optimize readability without compromising the overall layout
+ Appointment calendar after reflow implementation has accordion and the view is vertical for slots for scheduling.
#### Version 23.0.0 - May 2023
* New:
+ Enables the user to configure the title for the events.
+ Enables the user to configure the number of events to be shown in raw form for DAY VIEW.
* Fixed: Fixed the context date issue.
#### Version 22.2.0 - February 2023
* Changed: Updated the theme variables to support VA environments.
* Fixed: The scroll behaviour in VA
* New: Added logic to recalculate the date range when the timezone get changed.
#### Version 22.1.0 - November 2022
New: Added support for internationalization and localization
#### Version 22.0.3 - September 2022
Fixed the localization issue.
| ---
title: Appointment calendar component release notes
description: Version history for the Appointment calendar component application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Appointment calendar component release notes
Version history for the Appointment calendar component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 28.0.2 - August 2025
* New Features and updates:
1. UI and Display Enhancements in Appointment Calendar
2. Slot Layout Configuration
1. Tablet and Mobile View: Default 3 slots per row (configurable to 2 or 1).
2. Desktop View: Default 5 slots per row (configurable to fewer).
3. Text Truncation Behavior
1. Truncation OFF by default in resolutions lower than 640px.
2. When OFF, long text wraps fully (only applies for screen widths 640px).
4. Secondary and Tertiary Info Display
1. Secondary Info: Now supports only one object (instead of two); supports optional divider in label.
2. Tertiary Info is now time duration: Shown only when time duration is configured via UIB (see below).
3. Secondary info wraps when truncation is off.
4. Overflow Behavior: Time label and event title truncate if content overflows.
5. Appointment Calendar Features
5. Week View Enhancements
1. Current date highlighted as a bar.
2. Week changes persisted only when applied from the week selector.
3. Cancel in week selector closes the modal without saving.
6. Slot State Handling
1. Next Available Slot is now configurable:
+ Hidden if not configured.
+ Label repositioned to bottom of the page.
2. Slot Selection Behavior:
+ Re-selecting a selected slot unselects it.
+ Cancel button unselects all slots or closes a modal (if implemented).
+ In rescheduling, previously booked slots show with green tick mark and cascade to sticky footer in resolution lower than 344px.
7. Time Duration Config Options (UIB)
1. Option 1: Global Duration Header (top-right): With info icon: Use when all appointments have same duration.
2. Option 2: Per-Slot Tertiary Info:
1. With info icon: Use when durations differ between slots.
2. Recommended when durations vary.
3. Only one option from above can be selected at a time.
4. Tertiary info shown only when Option 2 is selected.
8. Timezone Display: Time zone always shown under Global Settings.
9. View Configuration
1. Default to Week View.
2. Admin can enable Day View as an additional option via config.
3. If only one view is configured, dropdown is hidden.
10. More Button Behavior in collapsed state
1. Week View: Appears after 4 rows to open more slots.
2. Day View: Appears after 2 rows to open more slots.
3. Show less button added when all slots are expanded.
11. Categories and Tags
1. Categories can be enabled through "Enable categories" property (need to also configure "Categories" property as per user requirement).
2. Functionality remains unchanged.
12. Look and Feel Updates
1. UI alignment and spacing improvements.
2. Padding: Default 8px all around (can be disabled by admin via config using "Bare" property). Responsive and Mobile Behavior
13. Responsive Reflow Support
1. Day View in mobile behaves as Week View.
2. Sticky footer always visible.
3. Footer contains:
+ Schedule, Cancel, and Selected Slot Info.
+ Selected slot for rescheduling if applicable.
4. At page end: Next available slot visible.
5. Responsive support for 320px-940px, with accordions for small screens.
6. Default 3 slots shown in mobile.
14. NDS Date-Time Picker Integration
1. Replaces old mini calendar component.
2. Day View: Picker is inline.
3. Week View: Picker opens on range click.
4. Features:
+ Highlight current date and week.
+ Apply persists the view; Cancel reverts.
+ Week/month navigation.
+ Temporarily preview week on hover.
+ Adaptive positioning for smaller screens.
+ Technical Enhancements and Fixes
15. Slot State Styling
1. Booked slot: Green with tick mark.
2. Rescheduling state and scheduled state clearly labeled at the bottom right.
16. Unavailable Slot Dates Fix: Week view now correctly disables non-available dates.
17. Height Behavior: Appointment Calendar height is set to 100% Out-Of-Box (OOB).
18. Sticky Footer: Available across all views and mobile/tablet resolutions.
19. Screen Resolution Handling:
1. Inherits behavior from parent container.
2. Switches between resolutions based on parent, not internal settings.
20. WCAG 2.1 AA Compliant: Fully accessible for inclusive experiences.
21. Localization Support.
22. UIB Properties recategorized into Basic and Advanced configurations for ease of understanding.
#### Version 24.2.5 - June 2025
Fixed the issue where clicking the "Next available slot" button did not redirect users to the intended time slot.
#### Version 24.2.4 - February 2025
* Fixed bugs:
+ Fixed CSS issues
+ Fixed accessibility issues
#### Version 24.1.1 - November 2024
* New Features:
+ Slot Categorization:
- Introduced the ability to categorize appointment slots for improved organization.
- Admin can now assign categories such as recommended, General etc to each appointment slot.
- Similarly categorized slots will be grouped together.
- Slots left without any category will be categorised as others automatically if categorization feature is configured.
- OOB offering for categorisation is "Time of the day" i.e. Morning, Afternoon, Evening etc.
- Time duration (example 9:00 AM-12:30PM), can be included.
- Icons can be associated with the category.
- Reflow is supported.
+ Contextual Tags:
- Introduced the ability to provide contextual tags to each appointment slot.
- Two primary tag support is provided.
- Maximum 2 primary tags can be provided.
- Tooltip support for primary tags in case of truncation.
- Primary Tags can be colour coded.
- Icons can be associated with the primary tags.
- Secondary information can be provided inside the slot.
- Tooltip support for secondary information inside slots in case of truncation.
- Reflow is supported.
+ Calendar data picker component support for available dates:
- Monthly view- Demarcate the available dates with non available dates in monthly view where minimum 1 slot is available.
- Day view- Show available slots highlighted, unavailable slots greyed out.
- Toggle setting in UIB by admin in appointment calendar under view settings to switch on/off available/non available date demarcation.
1. See all dates disabled before current dates (UIB Label- Disable dates before today's date)
2. See all dates disabled and greyed out that are not available (availability of minimum 1 slot per date should be there to not disable the date) (UIB label - Disable dates with no slots.
- This functionality is applicable in day mobile and day view.
+ Provision of an option to select no. of slot pills available in a single row:
- By default the number of slot pills available will be 3.
- The number of slot pills can be configured to 1 or 2 in day mobile view.
+ Support multiple selection in Appointment calendar:
- Allow selection of one or more slots across days in appointment calendar
- If multiple slot selection is configured, agent can select one or more slots by clicking on the slots.
- Deselection of selected slot will happen if the agent clicks on the selected slot again.
- Propose button and preview will appear in case multiple selection of slots feature is configured.
- Schedule/reschedule button will appear along with Propose if multiple selection of slots feature is configured and only one slot is selected.
- In case more than one slot is selected (not applicable in case of a scheduled slot), only propose button will appear.
- No. of slots selected slots will appear with propose button.
- Propose is a OOB offering and is a label that can be changed.
- Preview of the multiple selected slots can be seen.
- Multiple/all selected slots can be removed through preview.
- Reflow is supported.
- If a slot is selected in day mobile view and the selected slot (multiple or single) will move up to show in the showed rows. (Showed rows are configurable).
#### Version 24.0.0 - August 2024
* Reflow for appointment calendar:
+ Our current workspaces are not accessible for customers with Low-Vision who demand browser zoom/Reflow support. The workspaces don't support Reflow of component when either zoomed up to 400% or webpage screen
is reduced and doesn't conform to WCAG 2.1 AA Guidelines for Reflow 1.4.10.
+ Target user personas that will benefit from accessibility:
- Needs more than color affordances
- Needs high contrast views
- Needs to access content with mobile devices
- Needs to access content with a screen reader
- Needs to access content with a keyboard
- Needs to magnify content
+ Reflow support for appointment calendar typically refers to the ability of the appointment calendar layout to adjust dynamically based on the size of the screen or window. This is very useful on devices with
varying screen sizes or orientations.
* Understanding Reflow Support
+ Reflow support ensures the appointment calendar adapts seamlessly when the device is rotated, optimizing the display for both portrait and landscape orientations.
+ - Event Display: It can rearrange how slots are displayed, potentially collapsing or expanding event details based on available screen space.
* Desktop: On larger screens, an appointment calendar displays multiple slots without scrolling horizontally. Reflow support ensures that as the window size changes, the appointment calendar adjusts
to maintain usability and readability.
* Font Size: Reflow support can adjust font sizes and spacing between elements to optimize readability without compromising the overall layout
+ Appointment calendar after reflow implementation has accordion and the view is vertical for slots for scheduling.
#### Version 23.0.0 - May 2023
* New:
+ Enables the user to configure the title for the events.
+ Enables the user to configure the number of events to be shown in raw form for DAY VIEW.
* Fixed: Fixed the context date issue.
#### Version 22.2.0 - February 2023
* Changed: Updated the theme variables to support VA environments.
* Fixed: The scroll behaviour in VA
* New: Added logic to recalculate the date range when the timezone get changed.
#### Version 22.1.0 - November 2022
New: Added support for internationalization and localization
#### Version 22.0.3 - September 2022
Fixed the localization issue.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-audio-player-component.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-audio-player-component.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-audio-player-component.html | Audio player component release notes | Version history for the Audio player component application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-audio-player-component.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-audio-player-component.html"><body id="store-rn-plat-ui-audio-player-component"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-audio-player-component" aria-labelledby="title_store-rn-plat-ui-audio-player-component">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-audio-player-component">Audio player component release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Audio player component application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-audio-player-component__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d574664e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 23.0.0 - August 2024</dt>
<dd class="dd" id="store-rn-plat-ui-audio-player-component__latest-store-rn-plat-ui-audio-player-component">Changed: UIB icon change.</dd>
<dt class="dt dlterm">Version 22.1.0 - November 2022</dt>
<dd class="dd">New: Add support for Internationalization and localization</dd>
<dt class="dt dlterm">Version 22.0.0 - August 2022</dt>
<dd class="dd">Configure and play audio files available on your instance or other locations.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Audio player component release notes
Version history for the Audio player component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.0.0 - August 2024
Changed: UIB icon change.
#### Version 22.1.0 - November 2022
New: Add support for Internationalization and localization
#### Version 22.0.0 - August 2022
Configure and play audio files available on your instance or other locations.
| ---
title: Audio player component release notes
description: Version history for the Audio player component application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Audio player component release notes
Version history for the Audio player component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.0.0 - August 2024
Changed: UIB icon change.
#### Version 22.1.0 - November 2022
New: Add support for Internationalization and localization
#### Version 22.0.0 - August 2022
Configure and play audio files available on your instance or other locations.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-calendar-component.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-calendar-component.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-calendar-component.html | Calendar component release notes | Version history for the Calendar component application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-calendar-component.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-calendar-component.html"><body id="store-rn-plat-ui-calendar-component"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-calendar-component" aria-labelledby="title_store-rn-plat-ui-calendar-component">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-calendar-component">Calendar component release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Calendar component application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-calendar-component__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d451079e54" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 23.1.0 - September 2023</dt>
<dd class="dd" id="store-rn-plat-ui-calendar-component__latest-store-rn-plat-ui-calendar-component"><ul class="ul" id="store-rn-plat-ui-calendar-component__ul_vbl_dl1_qyb">
<li class="li">Bug fixes including but not limited to:<ul class="ul" id="store-rn-plat-ui-calendar-component__ul_qsz_fl1_qyb">
<li class="li">Timeline loading issues</li>
<li class="li">Issue with event spanning updates after changing current Mexico/BahaSur timezone</li>
<li class="li">Calendar events overlapping & alignment issue</li>
<li class="li">Calendar event context menu options hide/show issue</li>
<li class="li">Non-blocking markspans display issue in CALENDAR view</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 23.0.5 - August 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New <ul class="ul">
<li class="li">Configurable context menu</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 23.0.0 - May 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-plat-ui-calendar-component__ul_gph_v2k_fxb">
<li class="li">New:<ul class="ul" id="store-rn-plat-ui-calendar-component__ul_al4_w2k_fxb">
<li class="li">Added context menu for an empty cell.</li>
<li class="li">Added double click for an empty cell.</li>
</ul></li>
<li class="li">Fixed:<ul class="ul" id="store-rn-plat-ui-calendar-component__ul_jzw_y2k_fxb">
<li class="li">Context date calculation issue.</li>
<li class="li">Pop over location issue.</li>
<li class="li">Sticky behavior of template issue.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.2.2 - May 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-plat-ui-calendar-component__ul_ahk_tfk_fxb">
<li class="li">Fixed:<ul class="ul" id="store-rn-plat-ui-calendar-component__ul_kpy_n53_mxb">
<li class="li">Fixed keyboard shortcuts to switch views.</li>
<li class="li">Fixed popover model location issue.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.2.1 - March 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-plat-ui-calendar-component__ul_mdb_ydf_pwb">
<li class="li">Fixed:<ul class="ul" id="store-rn-plat-ui-calendar-component__ul_iwg_ydf_pwb">
<li class="li">Fixed infinite scrolling issue in the Calendar component for the Safari browser.</li>
<li class="li">Fixed the popover location issue.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.2.0 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-plat-ui-calendar-component__ul_on3_ww1_jwb">
<li class="li">Fixed:<ul class="ul" id="store-rn-plat-ui-calendar-component__ul_jcn_ww1_jwb">
<li class="li">Fixed accessibility issues (Key board navigations).</li>
<li class="li">Fixed I18n translations issues.</li>
<li class="li">Fixed month view more link functionalities.</li>
<li class="li">Added null check for viewSettings.</li>
<li class="li">Fixed drag event payload.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 22.1.1 - November 2022</dt>
<dd class="dd">Changed: Included sentence case updates.</dd>
<dt class="dt dlterm">Version 22.0.6 - September 2022</dt>
<dd class="dd">Fixed: Fixed the localization issue.</dd>
</dl>
</section>
</div>
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September 2023</dt>\n <dd class=\"dd\" id=\"store-rn-plat-ui-calendar-component__latest-store-rn-plat-ui-calendar-component\"><ul class=\"ul\" id=\"store-rn-plat-ui-calendar-component__ul_vbl_dl1_qyb\">\n <li class=\"li\">Bug fixes including but not limited to:<ul class=\"ul\" id=\"store-rn-plat-ui-calendar-component__ul_qsz_fl1_qyb\">\n <li class=\"li\">Timeline loading issues</li>\n <li class=\"li\">Issue with event spanning updates after changing current Mexico/BahaSur timezone</li>\n <li class=\"li\">Calendar events overlapping & alignment issue</li>\n <li class=\"li\">Calendar event context menu options hide/show issue</li>\n <li class=\"li\">Non-blocking markspans display issue in CALENDAR view</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.5 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New <ul class=\"ul\">\n <li class=\"li\">Configurable context menu</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.0 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-plat-ui-calendar-component__ul_gph_v2k_fxb\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-plat-ui-calendar-component__ul_al4_w2k_fxb\">\n <li class=\"li\">Added context menu for an empty cell.</li>\n <li class=\"li\">Added double click for an empty cell.</li>\n </ul></li>\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-plat-ui-calendar-component__ul_jzw_y2k_fxb\">\n <li class=\"li\">Context date calculation issue.</li>\n <li class=\"li\">Pop over location issue.</li>\n <li class=\"li\">Sticky behavior of template issue.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.2 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-plat-ui-calendar-component__ul_ahk_tfk_fxb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-plat-ui-calendar-component__ul_kpy_n53_mxb\">\n <li class=\"li\">Fixed keyboard shortcuts to switch views.</li>\n <li class=\"li\">Fixed popover model location issue.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.1 - March 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-plat-ui-calendar-component__ul_mdb_ydf_pwb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-plat-ui-calendar-component__ul_iwg_ydf_pwb\">\n <li class=\"li\">Fixed infinite scrolling issue in the Calendar component for the Safari browser.</li>\n <li class=\"li\">Fixed the popover location issue.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.2.0 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-plat-ui-calendar-component__ul_on3_ww1_jwb\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-plat-ui-calendar-component__ul_jcn_ww1_jwb\">\n <li class=\"li\">Fixed accessibility issues (Key board navigations).</li>\n <li class=\"li\">Fixed I18n translations issues.</li>\n <li class=\"li\">Fixed month view more link functionalities.</li>\n <li class=\"li\">Added null check for viewSettings.</li>\n <li class=\"li\">Fixed drag event payload.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.1 - November 2022</dt>\n <dd class=\"dd\">Changed: Included sentence case updates.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.6 - September 2022</dt>\n <dd class=\"dd\">Fixed: Fixed the localization issue.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Calendar component release notes
Version history for the Calendar component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.1.0 - September 2023
* Bug fixes including but not limited to:
+ Timeline loading issues
+ Issue with event spanning updates after changing current Mexico/BahaSur timezone
+ Calendar events overlapping & alignment issue
+ Calendar event context menu options hide/show issue
+ Non-blocking markspans display issue in CALENDAR view
#### Version 23.0.5 - August 2023
* New
+ Configurable context menu
#### Version 23.0.0 - May 2023
* New:
+ Added context menu for an empty cell.
+ Added double click for an empty cell.
* Fixed:
+ Context date calculation issue.
+ Pop over location issue.
+ Sticky behavior of template issue.
#### Version 22.2.2 - May 2023
* Fixed:
+ Fixed keyboard shortcuts to switch views.
+ Fixed popover model location issue.
#### Version 22.2.1 - March 2023
* Fixed:
+ Fixed infinite scrolling issue in the Calendar component for the Safari browser.
+ Fixed the popover location issue.
#### Version 22.2.0 - February 2023
* Fixed:
+ Fixed accessibility issues (Key board navigations).
+ Fixed I18n translations issues.
+ Fixed month view more link functionalities.
+ Added null check for viewSettings.
+ Fixed drag event payload.
#### Version 22.1.1 - November 2022
Changed: Included sentence case updates.
#### Version 22.0.6 - September 2022
Fixed: Fixed the localization issue.
| ---
title: Calendar component release notes
description: Version history for the Calendar component application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Calendar component release notes
Version history for the Calendar component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.1.0 - September 2023
* Bug fixes including but not limited to:
+ Timeline loading issues
+ Issue with event spanning updates after changing current Mexico/BahaSur timezone
+ Calendar events overlapping & alignment issue
+ Calendar event context menu options hide/show issue
+ Non-blocking markspans display issue in CALENDAR view
#### Version 23.0.5 - August 2023
* New
+ Configurable context menu
#### Version 23.0.0 - May 2023
* New:
+ Added context menu for an empty cell.
+ Added double click for an empty cell.
* Fixed:
+ Context date calculation issue.
+ Pop over location issue.
+ Sticky behavior of template issue.
#### Version 22.2.2 - May 2023
* Fixed:
+ Fixed keyboard shortcuts to switch views.
+ Fixed popover model location issue.
#### Version 22.2.1 - March 2023
* Fixed:
+ Fixed infinite scrolling issue in the Calendar component for the Safari browser.
+ Fixed the popover location issue.
#### Version 22.2.0 - February 2023
* Fixed:
+ Fixed accessibility issues (Key board navigations).
+ Fixed I18n translations issues.
+ Fixed month view more link functionalities.
+ Added null check for viewSettings.
+ Fixed drag event payload.
#### Version 22.1.1 - November 2022
Changed: Included sentence case updates.
#### Version 22.0.6 - September 2022
Fixed: Fixed the localization issue.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-carousel-component.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-carousel-component.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-carousel-component.html | Carousel component release notes | Version history for the Carousel component application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-carousel-component.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-carousel-component.html"><body id="store-rn-plat-ui-carousel-component"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-carousel-component" aria-labelledby="title_store-rn-plat-ui-carousel-component">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-carousel-component">Carousel component release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Carousel component application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-carousel-component__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d290233e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 27.1.0 - August 2025</dt>
<dd class="dd">Fixed various cosmetic issues.</dd>
<dt class="dt dlterm">Version 27.0.2 - May 2025</dt>
<dd class="dd" id="store-rn-plat-ui-carousel-component__latest-store-rn-plat-ui-carousel-component">
<ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support for badge to indicate count of items</li>
<li class="li">Ability to change properties of Carousel Badge to use a JSON</li>
<li class="li">Ability to wrap long titles</li>
</ul></li>
<li class="li">Multiple bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.0.1 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Ability to enable auto-scrolling on carousel</li>
<li class="li">Fixed:<ul class="ul">
<li class="li">Various bugs</li>
<li class="li">NOW_BUTTON_ICONIC#CLICKED event propagation getting prevented from inside of carousel (PRB1792193)</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed:<ul class="ul">
<li class="li">Updated component icon in UI Builder</li>
<li class="li">Screen reader to announce carousel region when there's no title</li>
<li class="li">Augment 'Index updated' event</li>
</ul>
</li>
<li class="li">Fixed: minor defects</li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.0.0 - February 2024</dt>
<dd class="dd">Fixed: Improved accessibility support [WCAG2.1 AA] for keyboard users through a more efficient tabbing interaction with the carousel.</dd>
<dt class="dt dlterm">Version 24.0.3 - August 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-plat-ui-carousel-component__ul_tkl_n3t_gyb">
<li class="li">New: Added accessibility features to support 2.1AA compatibility.</li>
<li class="li">Fixed: Various fixes to address minor issues.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.0.0 - February 2023</dt>
<dd class="dd">Fixed: Minor bug fixes</dd>
<dt class="dt dlterm">Version 22.1.0 - November 2022</dt>
<dd class="dd">
<ul class="ul" id="store-rn-plat-ui-carousel-component__ul_vtl_mx1_jwb">
<li class="li">New: Added support for internationalization and localization</li>
<li class="li">Changed: Tool Tips Added</li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.0.1 - August 2022</dt>
<dd class="dd">Allow a user to rotate left and right through a list of items. Design and create each item in the carousel and configure navigation styling and behavior.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"Added on": "2025-08-21T15:35:31.545207Z",
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} | # Carousel component release notes
Version history for the Carousel component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.1.0 - August 2025
Fixed various cosmetic issues.
#### Version 27.0.2 - May 2025
* New:
+ Support for badge to indicate count of items
+ Ability to change properties of Carousel Badge to use a JSON
+ Ability to wrap long titles
* Multiple bug fixes
#### Version 27.0.1 - February 2025
* New: Ability to enable auto-scrolling on carousel
* Fixed:
+ Various bugs
+ NOW\_BUTTON\_ICONIC#CLICKED event propagation getting prevented from inside of carousel (PRB1792193)
#### Version 26.0.1 - August 2024
* Changed:
+ Updated component icon in UI Builder
+ Screen reader to announce carousel region when there's no title
+ Augment 'Index updated' event
* Fixed: minor defects
#### Version 25.0.0 - February 2024
Fixed: Improved accessibility support [WCAG2.1 AA] for keyboard users through a more efficient tabbing interaction with the carousel.
#### Version 24.0.3 - August 2023
* New: Added accessibility features to support 2.1AA compatibility.
* Fixed: Various fixes to address minor issues.
#### Version 23.0.0 - February 2023
Fixed: Minor bug fixes
#### Version 22.1.0 - November 2022
* New: Added support for internationalization and localization
* Changed: Tool Tips Added
#### Version 22.0.1 - August 2022
Allow a user to rotate left and right through a list of items. Design and create each item in the carousel and configure navigation styling and behavior.
| ---
title: Carousel component release notes
description: Version history for the Carousel component application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Carousel component release notes
Version history for the Carousel component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.1.0 - August 2025
Fixed various cosmetic issues.
#### Version 27.0.2 - May 2025
* New:
+ Support for badge to indicate count of items
+ Ability to change properties of Carousel Badge to use a JSON
+ Ability to wrap long titles
* Multiple bug fixes
#### Version 27.0.1 - February 2025
* New: Ability to enable auto-scrolling on carousel
* Fixed:
+ Various bugs
+ NOW\_BUTTON\_ICONIC#CLICKED event propagation getting prevented from inside of carousel (PRB1792193)
#### Version 26.0.1 - August 2024
* Changed:
+ Updated component icon in UI Builder
+ Screen reader to announce carousel region when there's no title
+ Augment 'Index updated' event
* Fixed: minor defects
#### Version 25.0.0 - February 2024
Fixed: Improved accessibility support [WCAG2.1 AA] for keyboard users through a more efficient tabbing interaction with the carousel.
#### Version 24.0.3 - August 2023
* New: Added accessibility features to support 2.1AA compatibility.
* Fixed: Various fixes to address minor issues.
#### Version 23.0.0 - February 2023
Fixed: Minor bug fixes
#### Version 22.1.0 - November 2022
* New: Added support for internationalization and localization
* Changed: Tool Tips Added
#### Version 22.0.1 - August 2022
Allow a user to rotate left and right through a list of items. Design and create each item in the carousel and configure navigation styling and behavior.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-contact-card-component.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-contact-card-component.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-contact-card-component.html | Contact card component release notes | Version history for the Contact card component application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-contact-card-component.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-contact-card-component.html"><body id="store-rn-plat-ui-contact-card-component"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-contact-card-component" aria-labelledby="title_store-rn-plat-ui-contact-card-component">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-contact-card-component">Contact card component release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Contact card component application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-contact-card-component__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d236827e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 25.2.4 - June 2025</dt>
<dd class="dd" id="store-rn-plat-ui-contact-card-component__latest-store-rn-plat-ui-contact-card-component">Fixed the issue with screen readers reading the name of decorative avatars. The screen reader will not read the decorative avatars.</dd>
<dt class="dt dlterm">Version 25.1.1 - August 2024</dt>
<dd class="dd">
<div class="p">
<ul class="ul" id="store-rn-plat-ui-contact-card-component__ul_ehb_gs3_1cc">
<li class="li">Fixed:<ul class="ul" id="store-rn-plat-ui-contact-card-component__ul_qhz_gs3_1cc">
<li class="li">Accessibility for manual audit findings<ul class="ul" id="store-rn-plat-ui-contact-card-component__ul_kyb_hs3_1cc">
<li class="li">Link text or the link text and its context must indicate the purpose of the link.</li>
</ul></li>
</ul></li>
</ul>
</div>
</dd>
<dt class="dt dlterm">Version 24.0.2 - August 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-plat-ui-contact-card-component__ul_ikv_gjt_gyb">
<li class="li">New<ul class="ul" id="store-rn-plat-ui-contact-card-component__ul_vps_hjt_gyb">
<li class="li">Added accessibility features to support 2.1AA compatibility.</li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-plat-ui-contact-card-component__ul_wyd_jjt_gyb">
<li class="li">Various fixes to address minor issues.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 23.0.0 - May 2023</dt>
<dd class="dd">New: Updated the contact card component to WCAG2.1.</dd>
<dt class="dt dlterm">Version 22.1.1 - November 2022</dt>
<dd class="dd">Changed: Tool tip updates</dd>
<dt class="dt dlterm">Version 22.0.1 - August 2022</dt>
<dd class="dd">A card component that displays a user avatar, contextual information and ways to contact them.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-contact-card-component.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-contact-card-component.html\"><body id=\"store-rn-plat-ui-contact-card-component\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-plat-ui-contact-card-component\" aria-labelledby=\"title_store-rn-plat-ui-contact-card-component\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-plat-ui-contact-card-component\">Contact card component release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Contact card component application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-plat-ui-contact-card-component__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d236827e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 25.2.4 - June 2025</dt>\n <dd class=\"dd\" id=\"store-rn-plat-ui-contact-card-component__latest-store-rn-plat-ui-contact-card-component\">Fixed the issue with screen readers reading the name of decorative avatars. The screen reader will not read the decorative avatars.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.1 - August 2024</dt>\n <dd class=\"dd\">\n <div class=\"p\">\n <ul class=\"ul\" id=\"store-rn-plat-ui-contact-card-component__ul_ehb_gs3_1cc\">\n <li class=\"li\">Fixed:<ul class=\"ul\" id=\"store-rn-plat-ui-contact-card-component__ul_qhz_gs3_1cc\">\n <li class=\"li\">Accessibility for manual audit findings<ul class=\"ul\" id=\"store-rn-plat-ui-contact-card-component__ul_kyb_hs3_1cc\">\n <li class=\"li\">Link text or the link text and its context must indicate the purpose of the link.</li>\n </ul></li>\n </ul></li>\n </ul>\n </div>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.2 - August 2023</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-plat-ui-contact-card-component__ul_ikv_gjt_gyb\">\n <li class=\"li\">New<ul class=\"ul\" id=\"store-rn-plat-ui-contact-card-component__ul_vps_hjt_gyb\">\n <li class=\"li\">Added accessibility features to support 2.1AA compatibility.</li>\n </ul></li>\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-plat-ui-contact-card-component__ul_wyd_jjt_gyb\">\n <li class=\"li\">Various fixes to address minor issues.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.0 - May 2023</dt>\n <dd class=\"dd\">New: Updated the contact card component to WCAG2.1.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.1 - November 2022</dt>\n <dd class=\"dd\">Changed: Tool tip updates</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.1 - August 2022</dt>\n <dd class=\"dd\">A card component that displays a user avatar, contextual information and ways to contact them.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Contact card component release notes
Version history for the Contact card component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.2.4 - June 2025
Fixed the issue with screen readers reading the name of decorative avatars. The screen reader will not read the decorative avatars.
#### Version 25.1.1 - August 2024
* Fixed:
+ Accessibility for manual audit findings
- Link text or the link text and its context must indicate the purpose of the link.
#### Version 24.0.2 - August 2023
* New
+ Added accessibility features to support 2.1AA compatibility.
* Fixed
+ Various fixes to address minor issues.
#### Version 23.0.0 - May 2023
New: Updated the contact card component to WCAG2.1.
#### Version 22.1.1 - November 2022
Changed: Tool tip updates
#### Version 22.0.1 - August 2022
A card component that displays a user avatar, contextual information and ways to contact them.
| ---
title: Contact card component release notes
description: Version history for the Contact card component application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Contact card component release notes
Version history for the Contact card component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.2.4 - June 2025
Fixed the issue with screen readers reading the name of decorative avatars. The screen reader will not read the decorative avatars.
#### Version 25.1.1 - August 2024
* Fixed:
+ Accessibility for manual audit findings
- Link text or the link text and its context must indicate the purpose of the link.
#### Version 24.0.2 - August 2023
* New
+ Added accessibility features to support 2.1AA compatibility.
* Fixed
+ Various fixes to address minor issues.
#### Version 23.0.0 - May 2023
New: Updated the contact card component to WCAG2.1.
#### Version 22.1.1 - November 2022
Changed: Tool tip updates
#### Version 22.0.1 - August 2022
A card component that displays a user avatar, contextual information and ways to contact them.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-digital-signature-component.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-digital-signature-component.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-digital-signature-component.html | Digital signature component release notes | Version history for the Digital signature component application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-digital-signature-component.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-digital-signature-component.html"><body id="store-rn-plat-ui-digital-signature-component"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-digital-signature-component" aria-labelledby="title_store-rn-plat-ui-digital-signature-component">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-digital-signature-component">Digital signature component release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Digital signature component application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-digital-signature-component__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d125089e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 27.1.0 - August 2025</dt>
<dd class="dd">Fixed cursor and signature color in dark mode.</dd>
<dt class="dt dlterm">Version 27.0.3 - May 2025</dt>
<dd class="dd" id="store-rn-plat-ui-digital-signature-component__latest-store-rn-plat-ui-digital-signature-component">
<ul class="ul">
<li class="li">New: Add property to hide submit button to eliminate redundancy of duplicate signatures</li>
<li class="li">Fixed: One bug fix: Digital Signature PR failing for Lint Failures/Warnings</li>
</ul>
</dd>
<dt class="dt dlterm">Version 27.0.2 - February 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: Track new event "Clear" signature and added timestamp to events</li>
<li class="li">Fixed: minor bug fixes</li>
</ul>
</dd>
<dt class="dt dlterm">Version 26.0.2 - August 2024</dt>
<dd class="dd">Changed: Updated the component icon in the UI builder toolbox.</dd>
<dt class="dt dlterm">Version 25.0.1 - February 2024</dt>
<dd class="dd">Fixed various minor issues.</dd>
<dt class="dt dlterm">Version 24.0.2 - August 2023</dt>
<dd class="dd">
<ul class="ul" id="store-rn-plat-ui-digital-signature-component__ul_ikv_gjt_gyb">
<li class="li">New<ul class="ul" id="store-rn-plat-ui-digital-signature-component__ul_vps_hjt_gyb">
<li class="li">Added accessibility features to support 2.1AA compatibility.</li>
</ul></li>
<li class="li">Fixed<ul class="ul" id="store-rn-plat-ui-digital-signature-component__ul_wyd_jjt_gyb">
<li class="li">Various fixes to address minor issues.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.1.0 - November 2022</dt>
<dd class="dd">New: Added support for internationalization and localization</dd>
<dt class="dt dlterm">Version 22.0.3 - August 2022</dt>
<dd class="dd">Get a user signature when required for documents or other artifacts like approvals. A user can type or draw their signature and can optionally display legal text and require user acknowledgement.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Digital signature component release notes
Version history for the Digital signature component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.1.0 - August 2025
Fixed cursor and signature color in dark mode.
#### Version 27.0.3 - May 2025
* New: Add property to hide submit button to eliminate redundancy of duplicate signatures
* Fixed: One bug fix: Digital Signature PR failing for Lint Failures/Warnings
#### Version 27.0.2 - February 2025
* New: Track new event "Clear" signature and added timestamp to events
* Fixed: minor bug fixes
#### Version 26.0.2 - August 2024
Changed: Updated the component icon in the UI builder toolbox.
#### Version 25.0.1 - February 2024
Fixed various minor issues.
#### Version 24.0.2 - August 2023
* New
+ Added accessibility features to support 2.1AA compatibility.
* Fixed
+ Various fixes to address minor issues.
#### Version 22.1.0 - November 2022
New: Added support for internationalization and localization
#### Version 22.0.3 - August 2022
Get a user signature when required for documents or other artifacts like approvals. A user can type or draw their signature and can optionally display legal text and require user acknowledgement.
| ---
title: Digital signature component release notes
description: Version history for the Digital signature component application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Digital signature component release notes
Version history for the Digital signature component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.1.0 - August 2025
Fixed cursor and signature color in dark mode.
#### Version 27.0.3 - May 2025
* New: Add property to hide submit button to eliminate redundancy of duplicate signatures
* Fixed: One bug fix: Digital Signature PR failing for Lint Failures/Warnings
#### Version 27.0.2 - February 2025
* New: Track new event "Clear" signature and added timestamp to events
* Fixed: minor bug fixes
#### Version 26.0.2 - August 2024
Changed: Updated the component icon in the UI builder toolbox.
#### Version 25.0.1 - February 2024
Fixed various minor issues.
#### Version 24.0.2 - August 2023
* New
+ Added accessibility features to support 2.1AA compatibility.
* Fixed
+ Various fixes to address minor issues.
#### Version 22.1.0 - November 2022
New: Added support for internationalization and localization
#### Version 22.0.3 - August 2022
Get a user signature when required for documents or other artifacts like approvals. A user can type or draw their signature and can optionally display legal text and require user acknowledgement.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-document-display-component.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-document-display-component.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-document-display-component.html | Document display component release notes | Version history for the Document display component application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-document-display-component.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-document-display-component.html"><body id="store-rn-plat-ui-document-display-component"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-document-display-component" aria-labelledby="title_store-rn-plat-ui-document-display-component">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-document-display-component">Document display component release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Document display component application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-document-display-component__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d30828e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 27.0.0 - May 2025</dt>
<dd class="dd" id="store-rn-plat-ui-document-display-component__latest-store-rn-plat-ui-document-display-component">New: Document comparison feature within document display component.</dd>
<dt class="dt dlterm">Version 26.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Changed: <ul class="ul">
<li class="li">Updated the component icon in UI builder.</li>
<li class="li">Updated the dependency to use the latest HTML editor with TinyMCE v6.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.0.0 - February 2024</dt>
<dd class="dd">Fixed: UI fixes to update accessibility [WCAG 2.1 AA] support.</dd>
<dt class="dt dlterm">Version 22.1.0 - November 2022</dt>
<dd class="dd">New: Added support for internationalization and localization</dd>
<dt class="dt dlterm">Version 22.0.0 - August 2022</dt>
<dd class="dd">Display documents to users with this component. It can display PDF or image files from the attachments table or html documents. HTML documents can be configured to allow users to edit. Other file types can only be
downloaded to view.</dd>
</dl>
</section>
</div>
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} | # Document display component release notes
Version history for the Document display component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.0.0 - May 2025
New: Document comparison feature within document display component.
#### Version 26.0.1 - August 2024
* Changed:
+ Updated the component icon in UI builder.
+ Updated the dependency to use the latest HTML editor with TinyMCE v6.
#### Version 25.0.0 - February 2024
Fixed: UI fixes to update accessibility [WCAG 2.1 AA] support.
#### Version 22.1.0 - November 2022
New: Added support for internationalization and localization
#### Version 22.0.0 - August 2022
Display documents to users with this component. It can display PDF or image files from the attachments table or html documents. HTML documents can be configured to allow users to edit. Other file types can only be
downloaded to view.
| ---
title: Document display component release notes
description: Version history for the Document display component application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Document display component release notes
Version history for the Document display component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.0.0 - May 2025
New: Document comparison feature within document display component.
#### Version 26.0.1 - August 2024
* Changed:
+ Updated the component icon in UI builder.
+ Updated the dependency to use the latest HTML editor with TinyMCE v6.
#### Version 25.0.0 - February 2024
Fixed: UI fixes to update accessibility [WCAG 2.1 AA] support.
#### Version 22.1.0 - November 2022
New: Added support for internationalization and localization
#### Version 22.0.0 - August 2022
Display documents to users with this component. It can display PDF or image files from the attachments table or html documents. HTML documents can be configured to allow users to edit. Other file types can only be
downloaded to view.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-header-app-shell.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-header-app-shell.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-header-app-shell.html | Header App Shell release notes | Version history for the Header App Shell application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-header-app-shell.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-header-app-shell.html"><body id="store-rn-plat-ui-header-app-shell"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-header-app-shell" aria-labelledby="title_store-rn-plat-ui-header-app-shell">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-header-app-shell">Header App Shell release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Header App Shell application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-header-app-shell__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d117899e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 23.0.0 - August 2023</dt>
<dd class="dd" id="store-rn-plat-ui-header-app-shell__latest-store-rn-plat-ui-header-app-shell"><ul class="ul" id="store-rn-plat-ui-header-app-shell__ul_w14_1rt_gyb">
<li class="li">Fixed<ul class="ul" id="store-rn-plat-ui-header-app-shell__ul_qfc_brt_gyb">
<li class="li">Various fixes to address minor issues.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 23.0.0 - June 2023</dt>
<dd class="dd">Fixed: The app shell is not loading due to the base experience shell being empty.</dd>
<dt class="dt dlterm">Version 22.1.0 - November 2022</dt>
<dd class="dd">New: Added support for internationalization and localization</dd>
<dt class="dt dlterm">Version 22.0.6 - September 2022</dt>
<dd class="dd">Fix the layout definitions and clean up unused slots - header, openframe, wsSidepanel that use to display the sn-canvas-viewport to render the notification tray.</dd>
<dt class="dt dlterm">Version 22.0.0 - August 2022</dt>
<dd class="dd">A minimalistic app shell for experiences that don't need global navigation menus or tools. This is typically used for builder or wizard type experiences.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-header-app-shell.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-header-app-shell.html\"><body id=\"store-rn-plat-ui-header-app-shell\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-plat-ui-header-app-shell\" aria-labelledby=\"title_store-rn-plat-ui-header-app-shell\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-plat-ui-header-app-shell\">Header App Shell release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Header App Shell application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-plat-ui-header-app-shell__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d117899e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 23.0.0 - August 2023</dt>\n <dd class=\"dd\" id=\"store-rn-plat-ui-header-app-shell__latest-store-rn-plat-ui-header-app-shell\"><ul class=\"ul\" id=\"store-rn-plat-ui-header-app-shell__ul_w14_1rt_gyb\">\n <li class=\"li\">Fixed<ul class=\"ul\" id=\"store-rn-plat-ui-header-app-shell__ul_qfc_brt_gyb\">\n <li class=\"li\">Various fixes to address minor issues.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.0 - June 2023</dt>\n <dd class=\"dd\">Fixed: The app shell is not loading due to the base experience shell being empty.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.0 - November 2022</dt>\n <dd class=\"dd\">New: Added support for internationalization and localization</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.6 - September 2022</dt>\n <dd class=\"dd\">Fix the layout definitions and clean up unused slots - header, openframe, wsSidepanel that use to display the sn-canvas-viewport to render the notification tray.</dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.0 - August 2022</dt>\n <dd class=\"dd\">A minimalistic app shell for experiences that don't need global navigation menus or tools. This is typically used for builder or wizard type experiences.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Header App Shell release notes
Version history for the Header App Shell application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.0.0 - August 2023
* Fixed
+ Various fixes to address minor issues.
#### Version 23.0.0 - June 2023
Fixed: The app shell is not loading due to the base experience shell being empty.
#### Version 22.1.0 - November 2022
New: Added support for internationalization and localization
#### Version 22.0.6 - September 2022
Fix the layout definitions and clean up unused slots - header, openframe, wsSidepanel that use to display the sn-canvas-viewport to render the notification tray.
#### Version 22.0.0 - August 2022
A minimalistic app shell for experiences that don't need global navigation menus or tools. This is typically used for builder or wizard type experiences.
| ---
title: Header App Shell release notes
description: Version history for the Header App Shell application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Header App Shell release notes
Version history for the Header App Shell application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.0.0 - August 2023
* Fixed
+ Various fixes to address minor issues.
#### Version 23.0.0 - June 2023
Fixed: The app shell is not loading due to the base experience shell being empty.
#### Version 22.1.0 - November 2022
New: Added support for internationalization and localization
#### Version 22.0.6 - September 2022
Fix the layout definitions and clean up unused slots - header, openframe, wsSidepanel that use to display the sn-canvas-viewport to render the notification tray.
#### Version 22.0.0 - August 2022
A minimalistic app shell for experiences that don't need global navigation menus or tools. This is typically used for builder or wizard type experiences.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-kanban-board-component.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-kanban-board-component.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-kanban-board-component.html | Kanban board component release notes | Version history for the Kanban board component application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-kanban-board-component.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-kanban-board-component.html"><body id="store-rn-plat-ui-kanban-board-component"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-kanban-board-component" aria-labelledby="title_store-rn-plat-ui-kanban-board-component">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-kanban-board-component">Kanban board component release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Kanban board component application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-kanban-board-component__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d571921e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 25.5.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-plat-ui-kanban-board-component__ul_gcf_s3d_yfc">
<li class="li">Attachment Support: Files and Hyperlinks New Features Added <ul class="ul" id="store-rn-plat-ui-kanban-board-component__ul_tdv_s3d_yfc">
<li class="li">Downloadable Files: <ul class="ul" id="store-rn-plat-ui-kanban-board-component__ul_y4q_s3d_yfc">
<li class="li">Users can download files directly from Kanban cards.</li>
<li class="li">An icon appears with an associated click-to-download interaction.</li>
</ul></li>
<li class="li">Hyperlinks: <ul class="ul" id="store-rn-plat-ui-kanban-board-component__ul_n4g_t3d_yfc">
<li class="li">Clickable URLs open in a separate browser tab.</li>
</ul></li>
</ul></li>
<li class="li">Truncation and Tooltip Behavior<ul class="ul" id="store-rn-plat-ui-kanban-board-component__ul_fbm_53d_yfc">
<li class="li">If filename or hyperlink label exceeds visual width: <ul class="ul" id="store-rn-plat-ui-kanban-board-component__ul_mmx_53d_yfc">
<li class="li">Label is truncated</li>
<li class="li">Full content available via tooltip on hover</li>
</ul></li>
</ul></li>
<li class="li">Drag-and-Drop Experience Updates Visual Enhancements <ul class="ul" id="store-rn-plat-ui-kanban-board-component__ul_nwq_v3d_yfc">
<li class="li">Drop Target Highlighting: <ul class="ul" id="store-rn-plat-ui-kanban-board-component__ul_gkl_v3d_yfc">
<li class="li">Clear screen-level drop indicators added for better UX</li>
<li class="li">Enhanced drop zone visual cues when dragging across the board</li>
</ul></li>
<li class="li">Three-Dot Menu Drag Option:<ul class="ul" id="store-rn-plat-ui-kanban-board-component__ul_hkl_v3d_yfc">
<li class="li">Users can drag a card using the ... context menu</li>
<li class="li">Works for both single and multi-card selections</li>
<li class="li">Visual feedback shows active state of selected items</li>
</ul>
</li>
</ul></li>
<li class="li">Multi-Level Lane Header Support Configurable Labels in Lanes<ul class="ul" id="store-rn-plat-ui-kanban-board-component__ul_ism_z3d_yfc">
<li class="li">Support for up to 3 header lines per Kanban lane</li>
<li class="li">If more than 3 lines:<ul class="ul" id="store-rn-plat-ui-kanban-board-component__ul_hhr_z3d_yfc">
<li class="li">Additional lines go into a Show More collapsed section</li>
</ul></li>
<li class="li">Paragraphs not supported:<ul class="ul" id="store-rn-plat-ui-kanban-board-component__ul_hfn_1jd_yfc">
<li class="li">Each line is fixed-height</li>
<li class="li">Longer text gets truncated with tooltip shown on hover Multi-Card Drag Feature Bulk Card Selection and Move</li>
</ul></li>
<li class="li">Users can now select multiple cards (multi-select)</li>
<li class="li">All selected cards can be dragged together and dropped in a new lane</li>
<li class="li">Behavioral Conditions:<ul class="ul" id="store-rn-plat-ui-kanban-board-component__ul_lpk_2jd_yfc">
<li class="li">If multiple cards are selected and dragged: lane dragging is disabled</li>
<li class="li">If lane is dragged (and not the cards): <ul class="ul" id="store-rn-plat-ui-kanban-board-component__ul_hld_2jd_yfc">
<li class="li">Multi-card selection is retained</li>
<li class="li">Cards remain selected until actioned or deselected</li>
</ul></li>
</ul></li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.4.5 - February 2025</dt>
<dd class="dd" id="store-rn-plat-ui-kanban-board-component__latest-store-rn-plat-ui-kanban-board-component"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Ability to configure secondary header.</li>
<li class="li">Ability to select multiple cards for the purpose of bulk edits, drag and drop multiple selected cards.</li>
<li class="li">Ability to select dependency lines</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 25.0.6 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Render, expand and collapse the row header</li>
<li class="li">Render, show and hide dependency lines between cards</li>
<li class="li">Configure color dependency lines</li>
<li class="li">Draw new dependency lines along with mouse scroll</li>
<li class="li">Handle dependency lines for different types of drag and drop</li>
<li class="li">Tweak hover styles for cards and dependency lines</li>
</ul></li>
<li class="li">Fixed: Forced color issues in Kanban component to improve accessibility [WCAG 2.1 AA] support</li>
</ul></dd>
<dt class="dt dlterm">Version 24.0.7 - September 2023</dt>
<dd class="dd">A UI Builder enabled visual board component to be used in configurable workspaces.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-kanban-board-component.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-kanban-board-component.html\"><body id=\"store-rn-plat-ui-kanban-board-component\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-plat-ui-kanban-board-component\" aria-labelledby=\"title_store-rn-plat-ui-kanban-board-component\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-plat-ui-kanban-board-component\">Kanban board component release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Kanban board component application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-plat-ui-kanban-board-component__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d571921e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 25.5.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-plat-ui-kanban-board-component__ul_gcf_s3d_yfc\">\n <li class=\"li\">Attachment Support: Files and Hyperlinks New Features Added <ul class=\"ul\" id=\"store-rn-plat-ui-kanban-board-component__ul_tdv_s3d_yfc\">\n <li class=\"li\">Downloadable Files: <ul class=\"ul\" id=\"store-rn-plat-ui-kanban-board-component__ul_y4q_s3d_yfc\">\n <li class=\"li\">Users can download files directly from Kanban cards.</li>\n <li class=\"li\">An icon appears with an associated click-to-download interaction.</li>\n </ul></li>\n <li class=\"li\">Hyperlinks: <ul class=\"ul\" id=\"store-rn-plat-ui-kanban-board-component__ul_n4g_t3d_yfc\">\n <li class=\"li\">Clickable URLs open in a separate browser tab.</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Truncation and Tooltip Behavior<ul class=\"ul\" id=\"store-rn-plat-ui-kanban-board-component__ul_fbm_53d_yfc\">\n <li class=\"li\">If filename or hyperlink label exceeds visual width: <ul class=\"ul\" id=\"store-rn-plat-ui-kanban-board-component__ul_mmx_53d_yfc\">\n <li class=\"li\">Label is truncated</li>\n <li class=\"li\">Full content available via tooltip on hover</li>\n </ul></li>\n </ul></li>\n <li class=\"li\">Drag-and-Drop Experience Updates Visual Enhancements <ul class=\"ul\" id=\"store-rn-plat-ui-kanban-board-component__ul_nwq_v3d_yfc\">\n <li class=\"li\">Drop Target Highlighting: <ul class=\"ul\" id=\"store-rn-plat-ui-kanban-board-component__ul_gkl_v3d_yfc\">\n <li class=\"li\">Clear screen-level drop indicators added for better UX</li>\n <li class=\"li\">Enhanced drop zone visual cues when dragging across the board</li>\n </ul></li>\n <li class=\"li\">Three-Dot Menu Drag Option:<ul class=\"ul\" id=\"store-rn-plat-ui-kanban-board-component__ul_hkl_v3d_yfc\">\n <li class=\"li\">Users can drag a card using the ... context menu</li>\n <li class=\"li\">Works for both single and multi-card selections</li>\n <li class=\"li\">Visual feedback shows active state of selected items</li>\n </ul>\n </li>\n </ul></li>\n <li class=\"li\">Multi-Level Lane Header Support Configurable Labels in Lanes<ul class=\"ul\" id=\"store-rn-plat-ui-kanban-board-component__ul_ism_z3d_yfc\">\n <li class=\"li\">Support for up to 3 header lines per Kanban lane</li>\n <li class=\"li\">If more than 3 lines:<ul class=\"ul\" id=\"store-rn-plat-ui-kanban-board-component__ul_hhr_z3d_yfc\">\n <li class=\"li\">Additional lines go into a Show More collapsed section</li>\n </ul></li>\n <li class=\"li\">Paragraphs not supported:<ul class=\"ul\" id=\"store-rn-plat-ui-kanban-board-component__ul_hfn_1jd_yfc\">\n <li class=\"li\">Each line is fixed-height</li>\n <li class=\"li\">Longer text gets truncated with tooltip shown on hover Multi-Card Drag Feature Bulk Card Selection and Move</li>\n </ul></li>\n <li class=\"li\">Users can now select multiple cards (multi-select)</li>\n <li class=\"li\">All selected cards can be dragged together and dropped in a new lane</li>\n <li class=\"li\">Behavioral Conditions:<ul class=\"ul\" id=\"store-rn-plat-ui-kanban-board-component__ul_lpk_2jd_yfc\">\n <li class=\"li\">If multiple cards are selected and dragged: lane dragging is disabled</li>\n <li class=\"li\">If lane is dragged (and not the cards): <ul class=\"ul\" id=\"store-rn-plat-ui-kanban-board-component__ul_hld_2jd_yfc\">\n <li class=\"li\">Multi-card selection is retained</li>\n <li class=\"li\">Cards remain selected until actioned or deselected</li>\n </ul></li>\n </ul></li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.4.5 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-plat-ui-kanban-board-component__latest-store-rn-plat-ui-kanban-board-component\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Ability to configure secondary header.</li>\n <li class=\"li\">Ability to select multiple cards for the purpose of bulk edits, drag and drop multiple selected cards.</li>\n <li class=\"li\">Ability to select dependency lines</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.6 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Render, expand and collapse the row header</li>\n <li class=\"li\">Render, show and hide dependency lines between cards</li>\n <li class=\"li\">Configure color dependency lines</li>\n <li class=\"li\">Draw new dependency lines along with mouse scroll</li>\n <li class=\"li\">Handle dependency lines for different types of drag and drop</li>\n <li class=\"li\">Tweak hover styles for cards and dependency lines</li>\n </ul></li>\n <li class=\"li\">Fixed: Forced color issues in Kanban component to improve accessibility [WCAG 2.1 AA] support</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 24.0.7 - September 2023</dt>\n <dd class=\"dd\">A UI Builder enabled visual board component to be used in configurable workspaces.</dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Kanban board component release notes
Version history for the Kanban board component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.5.0 - August 2025
* Attachment Support: Files and Hyperlinks New Features Added
+ Downloadable Files:
- Users can download files directly from Kanban cards.
- An icon appears with an associated click-to-download interaction.
+ Hyperlinks:
- Clickable URLs open in a separate browser tab.
* Truncation and Tooltip Behavior
+ If filename or hyperlink label exceeds visual width:
- Label is truncated
- Full content available via tooltip on hover
* Drag-and-Drop Experience Updates Visual Enhancements
+ Drop Target Highlighting:
- Clear screen-level drop indicators added for better UX
- Enhanced drop zone visual cues when dragging across the board
+ Three-Dot Menu Drag Option:
- Users can drag a card using the ... context menu
- Works for both single and multi-card selections
- Visual feedback shows active state of selected items
* Multi-Level Lane Header Support Configurable Labels in Lanes
+ Support for up to 3 header lines per Kanban lane
+ If more than 3 lines:
- Additional lines go into a Show More collapsed section
+ Paragraphs not supported:
- Each line is fixed-height
- Longer text gets truncated with tooltip shown on hover Multi-Card Drag Feature Bulk Card Selection and Move
+ Users can now select multiple cards (multi-select)
+ All selected cards can be dragged together and dropped in a new lane
+ Behavioral Conditions:
- If multiple cards are selected and dragged: lane dragging is disabled
- If lane is dragged (and not the cards):
* Multi-card selection is retained
* Cards remain selected until actioned or deselected
#### Version 25.4.5 - February 2025
* New:
+ Ability to configure secondary header.
+ Ability to select multiple cards for the purpose of bulk edits, drag and drop multiple selected cards.
+ Ability to select dependency lines
#### Version 25.0.6 - February 2024
* New:
+ Render, expand and collapse the row header
+ Render, show and hide dependency lines between cards
+ Configure color dependency lines
+ Draw new dependency lines along with mouse scroll
+ Handle dependency lines for different types of drag and drop
+ Tweak hover styles for cards and dependency lines
* Fixed: Forced color issues in Kanban component to improve accessibility [WCAG 2.1 AA] support
#### Version 24.0.7 - September 2023
A UI Builder enabled visual board component to be used in configurable workspaces.
| ---
title: Kanban board component release notes
description: Version history for the Kanban board component application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Kanban board component release notes
Version history for the Kanban board component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.5.0 - August 2025
* Attachment Support: Files and Hyperlinks New Features Added
+ Downloadable Files:
- Users can download files directly from Kanban cards.
- An icon appears with an associated click-to-download interaction.
+ Hyperlinks:
- Clickable URLs open in a separate browser tab.
* Truncation and Tooltip Behavior
+ If filename or hyperlink label exceeds visual width:
- Label is truncated
- Full content available via tooltip on hover
* Drag-and-Drop Experience Updates Visual Enhancements
+ Drop Target Highlighting:
- Clear screen-level drop indicators added for better UX
- Enhanced drop zone visual cues when dragging across the board
+ Three-Dot Menu Drag Option:
- Users can drag a card using the ... context menu
- Works for both single and multi-card selections
- Visual feedback shows active state of selected items
* Multi-Level Lane Header Support Configurable Labels in Lanes
+ Support for up to 3 header lines per Kanban lane
+ If more than 3 lines:
- Additional lines go into a Show More collapsed section
+ Paragraphs not supported:
- Each line is fixed-height
- Longer text gets truncated with tooltip shown on hover Multi-Card Drag Feature Bulk Card Selection and Move
+ Users can now select multiple cards (multi-select)
+ All selected cards can be dragged together and dropped in a new lane
+ Behavioral Conditions:
- If multiple cards are selected and dragged: lane dragging is disabled
- If lane is dragged (and not the cards):
* Multi-card selection is retained
* Cards remain selected until actioned or deselected
#### Version 25.4.5 - February 2025
* New:
+ Ability to configure secondary header.
+ Ability to select multiple cards for the purpose of bulk edits, drag and drop multiple selected cards.
+ Ability to select dependency lines
#### Version 25.0.6 - February 2024
* New:
+ Render, expand and collapse the row header
+ Render, show and hide dependency lines between cards
+ Configure color dependency lines
+ Draw new dependency lines along with mouse scroll
+ Handle dependency lines for different types of drag and drop
+ Tweak hover styles for cards and dependency lines
* Fixed: Forced color issues in Kanban component to improve accessibility [WCAG 2.1 AA] support
#### Version 24.0.7 - September 2023
A UI Builder enabled visual board component to be used in configurable workspaces.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-node-map-experience.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-node-map-experience.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-node-map-experience.html | Node map Experience Component release notes | Version history for the Node map Experience Component application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-node-map-experience.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-node-map-experience.html"><body id="store-rn-plat-ui-node-map-experience"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-node-map-experience" aria-labelledby="title_store-rn-plat-ui-node-map-experience">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-node-map-experience">Node map Experience Component release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Node map Experience Component application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-node-map-experience__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d546707e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 25.6.0 - August 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-plat-ui-node-map-experience__ul_gdd_q3d_yfc">
<li class="li">Key features added:<ul class="ul" id="store-rn-plat-ui-node-map-experience__ul_pb2_r3d_yfc">
<li class="li">New layout type: Horizontal. Horizontal layout supports all key capabilities such as custom nodes, node animation, and supports all edge types</li>
<li class="li">Updated spacing behavior to improve space utilization.</li>
</ul></li>
<li class="li">Removed unified node from the UI builder. Admins can still use it as a custom node in supported layouts</li>
</ul>
</dd>
<dt class="dt dlterm">Version 25.1.0 - February 2025</dt>
<dd class="dd" id="store-rn-plat-ui-node-map-experience__latest-store-rn-plat-ui-node-map-experience">
<ul class="ul">
<li class="li">Suspend re-layout support in the Force layout</li>
<li class="li">Ability to control space between nodes in the Force layout</li>
<li class="li">Support for node shape to improve the connecting edges</li>
<li class="li">Support of reduced animation in Force layout</li>
<li class="li">Fixed bugs to improve popover and edge stability</li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.10.1 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Introduced a new 'force' layout to allow users to visualize any data in a force layout</li>
<li class="li">Support for multiple edges & self referencing edges in the new layout</li>
<li class="li">Support for custom nodes in the new force layout</li>
<li class="li">Allowing configuration of custom popovers for nodes and edges</li>
<li class="li">Support to export a map as a PNG</li>
<li class="li">Added support for search on map on all layouts</li>
<li class="li">Addressed multiple defects to improve the experience</li>
</ul>
</dd>
<dt class="dt dlterm">Version 24.9.2 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">More configuration options for the control panel to allow customization</li>
<li class="li">Top down layout improvements: <ul class="ul">
<li class="li">Node repositioning</li>
<li class="li">Added option to suspend relayout</li>
<li class="li">Visualization for adding a connection</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.1.3 - November 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: <ul class="ul">
<li class="li">New rich text multi-line tooltip</li>
<li class="li">Merging edges when too many edges between the same set of nodes</li>
<li class="li">Compact mode on nodemap</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 22.0.2 - August 2022</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New layout layered-groups <ul class="ul">
<li class="li">Group nodes expand as containers. Supporting nested group containers.</li>
<li class="li">Orthogonal edges: 90 degrees lines with more optimal edge routing</li>
</ul></li>
<li class="li">Merging of edge ports <ul class="ul">
<li class="li">Reducing the number of lines that enter/leave a node.</li>
</ul></li>
<li class="li">More status colors for the default node macroponent <ul class="ul">
<li class="li">Added support for now-icon for the node status</li>
</ul></li>
<li class="li">Programmatic selection of nodes and edges</li>
<li class="li">Programmatic fit-to-screen</li>
</ul>
</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-node-map-experience.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-node-map-experience.html\"><body id=\"store-rn-plat-ui-node-map-experience\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-plat-ui-node-map-experience\" aria-labelledby=\"title_store-rn-plat-ui-node-map-experience\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-plat-ui-node-map-experience\">Node map Experience Component release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Node map Experience Component application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-plat-ui-node-map-experience__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d546707e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 25.6.0 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-plat-ui-node-map-experience__ul_gdd_q3d_yfc\">\n <li class=\"li\">Key features added:<ul class=\"ul\" id=\"store-rn-plat-ui-node-map-experience__ul_pb2_r3d_yfc\">\n <li class=\"li\">New layout type: Horizontal. Horizontal layout supports all key capabilities such as custom nodes, node animation, and supports all edge types</li>\n <li class=\"li\">Updated spacing behavior to improve space utilization.</li>\n </ul></li>\n <li class=\"li\">Removed unified node from the UI builder. Admins can still use it as a custom node in supported layouts</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 25.1.0 - February 2025</dt>\n <dd class=\"dd\" id=\"store-rn-plat-ui-node-map-experience__latest-store-rn-plat-ui-node-map-experience\">\n <ul class=\"ul\">\n <li class=\"li\">Suspend re-layout support in the Force layout</li>\n <li class=\"li\">Ability to control space between nodes in the Force layout</li>\n <li class=\"li\">Support for node shape to improve the connecting edges</li>\n <li class=\"li\">Support of reduced animation in Force layout</li>\n <li class=\"li\">Fixed bugs to improve popover and edge stability</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.10.1 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Introduced a new 'force' layout to allow users to visualize any data in a force layout</li>\n <li class=\"li\">Support for multiple edges & self referencing edges in the new layout</li>\n <li class=\"li\">Support for custom nodes in the new force layout</li>\n <li class=\"li\">Allowing configuration of custom popovers for nodes and edges</li>\n <li class=\"li\">Support to export a map as a PNG</li>\n <li class=\"li\">Added support for search on map on all layouts</li>\n <li class=\"li\">Addressed multiple defects to improve the experience</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 24.9.2 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">More configuration options for the control panel to allow customization</li>\n <li class=\"li\">Top down layout improvements: <ul class=\"ul\">\n <li class=\"li\">Node repositioning</li>\n <li class=\"li\">Added option to suspend relayout</li>\n <li class=\"li\">Visualization for adding a connection</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.1.3 - November 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New: <ul class=\"ul\">\n <li class=\"li\">New rich text multi-line tooltip</li>\n <li class=\"li\">Merging edges when too many edges between the same set of nodes</li>\n <li class=\"li\">Compact mode on nodemap</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 22.0.2 - August 2022</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New layout layered-groups <ul class=\"ul\">\n <li class=\"li\">Group nodes expand as containers. Supporting nested group containers.</li>\n <li class=\"li\">Orthogonal edges: 90 degrees lines with more optimal edge routing</li>\n </ul></li>\n <li class=\"li\">Merging of edge ports <ul class=\"ul\">\n <li class=\"li\">Reducing the number of lines that enter/leave a node.</li>\n </ul></li>\n <li class=\"li\">More status colors for the default node macroponent <ul class=\"ul\">\n <li class=\"li\">Added support for now-icon for the node status</li>\n </ul></li>\n <li class=\"li\">Programmatic selection of nodes and edges</li>\n <li class=\"li\">Programmatic fit-to-screen</li>\n </ul>\n </dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Node map Experience Component release notes
Version history for the Node map Experience Component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.6.0 - August 2025
* Key features added:
+ New layout type: Horizontal. Horizontal layout supports all key capabilities such as custom nodes, node animation, and supports all edge types
+ Updated spacing behavior to improve space utilization.
* Removed unified node from the UI builder. Admins can still use it as a custom node in supported layouts
#### Version 25.1.0 - February 2025
* Suspend re-layout support in the Force layout
* Ability to control space between nodes in the Force layout
* Support for node shape to improve the connecting edges
* Support of reduced animation in Force layout
* Fixed bugs to improve popover and edge stability
#### Version 24.10.1 - November 2024
* Introduced a new 'force' layout to allow users to visualize any data in a force layout
* Support for multiple edges & self referencing edges in the new layout
* Support for custom nodes in the new force layout
* Allowing configuration of custom popovers for nodes and edges
* Support to export a map as a PNG
* Added support for search on map on all layouts
* Addressed multiple defects to improve the experience
#### Version 24.9.2 - August 2024
* More configuration options for the control panel to allow customization
* Top down layout improvements:
+ Node repositioning
+ Added option to suspend relayout
+ Visualization for adding a connection
#### Version 22.1.3 - November 2022
* New:
+ New rich text multi-line tooltip
+ Merging edges when too many edges between the same set of nodes
+ Compact mode on nodemap
#### Version 22.0.2 - August 2022
* New layout layered-groups
+ Group nodes expand as containers. Supporting nested group containers.
+ Orthogonal edges: 90 degrees lines with more optimal edge routing
* Merging of edge ports
+ Reducing the number of lines that enter/leave a node.
* More status colors for the default node macroponent
+ Added support for now-icon for the node status
* Programmatic selection of nodes and edges
* Programmatic fit-to-screen
| ---
title: Node map Experience Component release notes
description: Version history for the Node map Experience Component application on
the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Node map Experience Component release notes
Version history for the Node map Experience Component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 25.6.0 - August 2025
* Key features added:
+ New layout type: Horizontal. Horizontal layout supports all key capabilities such as custom nodes, node animation, and supports all edge types
+ Updated spacing behavior to improve space utilization.
* Removed unified node from the UI builder. Admins can still use it as a custom node in supported layouts
#### Version 25.1.0 - February 2025
* Suspend re-layout support in the Force layout
* Ability to control space between nodes in the Force layout
* Support for node shape to improve the connecting edges
* Support of reduced animation in Force layout
* Fixed bugs to improve popover and edge stability
#### Version 24.10.1 - November 2024
* Introduced a new 'force' layout to allow users to visualize any data in a force layout
* Support for multiple edges & self referencing edges in the new layout
* Support for custom nodes in the new force layout
* Allowing configuration of custom popovers for nodes and edges
* Support to export a map as a PNG
* Added support for search on map on all layouts
* Addressed multiple defects to improve the experience
#### Version 24.9.2 - August 2024
* More configuration options for the control panel to allow customization
* Top down layout improvements:
+ Node repositioning
+ Added option to suspend relayout
+ Visualization for adding a connection
#### Version 22.1.3 - November 2022
* New:
+ New rich text multi-line tooltip
+ Merging edges when too many edges between the same set of nodes
+ Compact mode on nodemap
#### Version 22.0.2 - August 2022
* New layout layered-groups
+ Group nodes expand as containers. Supporting nested group containers.
+ Orthogonal edges: 90 degrees lines with more optimal edge routing
* Merging of edge ports
+ Reducing the number of lines that enter/leave a node.
* More status colors for the default node macroponent
+ Added support for now-icon for the node status
* Programmatic selection of nodes and edges
* Programmatic fit-to-screen
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-portal-nav-demo.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-portal-nav-demo.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-portal-nav-demo.html | Portal navigation demo release notes | Version history for the Portal navigation demo application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-portal-nav-demo.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-portal-nav-demo.html"><body id="store-rn-plat-ui-portal-nav-demo"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-portal-nav-demo" aria-labelledby="title_store-rn-plat-ui-portal-nav-demo">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-portal-nav-demo">Portal navigation demo release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Portal navigation demo application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-portal-nav-demo__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d236049e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 27.0.0 - June 2025</dt>
<dd class="dd" id="store-rn-plat-ui-portal-nav-demo__latest-store-rn-plat-ui-portal-nav-demo">Fixed redirection to page from search bar in Portal appshell.</dd>
<dt class="dt dlterm">Version 22.1.0 - November 2022</dt>
<dd class="dd">New: Added support for internationalization and localization.</dd>
<dt class="dt dlterm">Version 22.0.0 - August 2022</dt>
<dd class="dd">See examples of configuration and behavior of portal style menus and navigation.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Portal navigation demo release notes
Version history for the Portal navigation demo application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.0.0 - June 2025
Fixed redirection to page from search bar in Portal appshell.
#### Version 22.1.0 - November 2022
New: Added support for internationalization and localization.
#### Version 22.0.0 - August 2022
See examples of configuration and behavior of portal style menus and navigation.
| ---
title: Portal navigation demo release notes
description: Version history for the Portal navigation demo application on the ServiceNow
Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Portal navigation demo release notes
Version history for the Portal navigation demo application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.0.0 - June 2025
Fixed redirection to page from search bar in Portal appshell.
#### Version 22.1.0 - November 2022
New: Added support for internationalization and localization.
#### Version 22.0.0 - August 2022
See examples of configuration and behavior of portal style menus and navigation.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-portal-next-experience-theme.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-portal-next-experience-theme.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-portal-next-experience-theme.html | Portal Next Experience Theme release notes | Version history for the Portal Next Experience Theme application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-portal-next-experience-theme.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-portal-next-experience-theme.html"><body id="store-rn-plat-ui-portal-next-experience-theme"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-portal-next-experience-theme" aria-labelledby="title_store-rn-plat-ui-portal-next-experience-theme">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-portal-next-experience-theme">Portal Next Experience Theme release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Portal Next Experience Theme application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-portal-next-experience-theme__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d483083e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 23.7.0 - February 2025</dt>
<dd class="dd" id="store-rn-plat-ui-portal-next-experience-theme__latest-store-rn-plat-ui-portal-next-experience-theme">New: Added theme-level changes to support the Business Portal (business_portal).</dd>
<dt class="dt dlterm">Version 23.6.2 - November 2024</dt>
<dd class="dd">Fixed: Accessibility-related issue.</dd>
<dt class="dt dlterm">Version 23.5.0 - August 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Fixed:<ul class="ul">
<li class="li">Fixed minor localization and translation issues.</li>
<li class="li">Minor changes to ensure that correct color is displayed for links in KB articles.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 23.2.0 - May 2024</dt>
<dd class="dd">New: Added a Portal Polaris Footer, which displays contact information, social media links, and other common links at the bottom of portal pages when configured in the
portal theme.</dd>
<dt class="dt dlterm">Version 23.1.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-plat-ui-portal-next-experience-theme__ul_dpf_lp4_21c">
<li class="li">Access and navigate a wide range of menu items on mobile devices.</li>
<li class="li">Display cart, wish list, guided tour, and scripted list menu items, such as notifications, approvals, and surveys in the header menu.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 23.0.6 - August 2023</dt>
<dd class="dd">Fixed: Fixed user interface and accessibility issues with the Portal Next Experience Theme.</dd>
<dt class="dt dlterm">Version 23.0.5 - April 2023</dt>
<dd class="dd">Changed: This is a patch release to improve the packaging of our release artifacts. We have trimmed down the size of our artifact and eliminated duplicate components. No functional changes have been made as a part of this
release.</dd>
<dt class="dt dlterm">Version 23.0.4 - February 2023</dt>
<dd class="dd">The Portal Next Experience Theme application allows the Next Experience theme to be used with the Customer Support (CSM), Customer Service (CSP), and Knowledge (KB) portals.</dd>
</dl>
</section>
</div>
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} | # Portal Next Experience Theme release notes
Version history for the Portal Next Experience Theme application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.7.0 - February 2025
New: Added theme-level changes to support the Business Portal (business\_portal).
#### Version 23.6.2 - November 2024
Fixed: Accessibility-related issue.
#### Version 23.5.0 - August 2024
* Fixed:
+ Fixed minor localization and translation issues.
+ Minor changes to ensure that correct color is displayed for links in KB articles.
#### Version 23.2.0 - May 2024
New: Added a Portal Polaris Footer, which displays contact information, social media links, and other common links at the bottom of portal pages when configured in the
portal theme.
#### Version 23.1.0 - February 2024
* New:
+ Access and navigate a wide range of menu items on mobile devices.
+ Display cart, wish list, guided tour, and scripted list menu items, such as notifications, approvals, and surveys in the header menu.
#### Version 23.0.6 - August 2023
Fixed: Fixed user interface and accessibility issues with the Portal Next Experience Theme.
#### Version 23.0.5 - April 2023
Changed: This is a patch release to improve the packaging of our release artifacts. We have trimmed down the size of our artifact and eliminated duplicate components. No functional changes have been made as a part of this
release.
#### Version 23.0.4 - February 2023
The Portal Next Experience Theme application allows the Next Experience theme to be used with the Customer Support (CSM), Customer Service (CSP), and Knowledge (KB) portals.
| ---
title: Portal Next Experience Theme release notes
description: Version history for the Portal Next Experience Theme application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Portal Next Experience Theme release notes
Version history for the Portal Next Experience Theme application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 23.7.0 - February 2025
New: Added theme-level changes to support the Business Portal (business\_portal).
#### Version 23.6.2 - November 2024
Fixed: Accessibility-related issue.
#### Version 23.5.0 - August 2024
* Fixed:
+ Fixed minor localization and translation issues.
+ Minor changes to ensure that correct color is displayed for links in KB articles.
#### Version 23.2.0 - May 2024
New: Added a Portal Polaris Footer, which displays contact information, social media links, and other common links at the bottom of portal pages when configured in the
portal theme.
#### Version 23.1.0 - February 2024
* New:
+ Access and navigate a wide range of menu items on mobile devices.
+ Display cart, wish list, guided tour, and scripted list menu items, such as notifications, approvals, and surveys in the header menu.
#### Version 23.0.6 - August 2023
Fixed: Fixed user interface and accessibility issues with the Portal Next Experience Theme.
#### Version 23.0.5 - April 2023
Changed: This is a patch release to improve the packaging of our release artifacts. We have trimmed down the size of our artifact and eliminated duplicate components. No functional changes have been made as a part of this
release.
#### Version 23.0.4 - February 2023
The Portal Next Experience Theme application allows the Next Experience theme to be used with the Customer Support (CSM), Customer Service (CSP), and Knowledge (KB) portals.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-quick-filter-component.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-quick-filter-component.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-quick-filter-component.html | Quick filter component release notes release notes | Version history for the Quick filter component on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-quick-filter-component.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-quick-filter-component.html"><body id="store-rn-plat-ui-quick-filter-component"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-quick-filter-component" aria-labelledby="title_store-rn-plat-ui-quick-filter-component">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-quick-filter-component">Quick filter component release notes release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Quick filter component on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-quick-filter-component__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d572134e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 27.1.4 - August 2025</dt>
<dd class="dd">Fixed various functional, a11y and cosmetic issues.</dd>
<dt class="dt dlterm">Version 27.1.3 - May 2025</dt>
<dd class="dd" id="store-rn-plat-ui-quick-filter-component__latest-store-rn-plat-ui-quick-filter-component">One bug fix: Selected filters shows disabled value fields instead of selected pills as defined in 'selectedFilters' data.</dd>
<dt class="dt dlterm">Version 27.1.2 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support filtering on Date type fields</li>
<li class="li">Show quick filter labels conditionally based on 'showLabels' property</li>
</ul></li>
<li class="li">Fixed: minor bug fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 27.0.1 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Support for filtering on 'strings'</li>
<li class="li">Support for configurable section headers in typeahead dropdown</li>
<li class="li">Support for configurable footer action button in quick filter</li>
<li class="li">Ability to configure placeholder text value for input field</li>
</ul>
</li>
<li class="li">Fixed: Multiple minor bug fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 26.0.1 - August 2024</dt>
<dd class="dd">Fixed: minor 1 defect.</dd>
<dt class="dt dlterm">Version 25.0.2 - February 2024</dt>
<dd class="dd">Fixed various minor issues.</dd>
<dt class="dt dlterm">Version 23.0.9 - August 2023</dt>
<dd class="dd"><p class="p">Light condition builder that enables you to create multiple filters quickly from a data source in your page and select the best subset of those filters for your users.</p></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-quick-filter-component.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-quick-filter-component.html\"><body id=\"store-rn-plat-ui-quick-filter-component\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-plat-ui-quick-filter-component\" aria-labelledby=\"title_store-rn-plat-ui-quick-filter-component\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-plat-ui-quick-filter-component\">Quick filter component release notes release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Quick filter component on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\"><div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-plat-ui-quick-filter-component__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div></div>\n </section>\n <section class=\"section\"><h2 id=\"d572134e56\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 27.1.4 - August 2025</dt>\n <dd class=\"dd\">Fixed various functional, a11y and cosmetic issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.3 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-plat-ui-quick-filter-component__latest-store-rn-plat-ui-quick-filter-component\">One bug fix: Selected filters shows disabled value fields instead of selected pills as defined in 'selectedFilters' data.</dd>\n \n \n <dt class=\"dt dlterm\">Version 27.1.2 - February 2025</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support filtering on Date type fields</li>\n <li class=\"li\">Show quick filter labels conditionally based on 'showLabels' property</li>\n </ul></li>\n <li class=\"li\">Fixed: minor bug fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 27.0.1 - November 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\">\n <li class=\"li\">Support for filtering on 'strings'</li>\n <li class=\"li\">Support for configurable section headers in typeahead dropdown</li>\n <li class=\"li\">Support for configurable footer action button in quick filter</li>\n <li class=\"li\">Ability to configure placeholder text value for input field</li>\n </ul>\n </li>\n <li class=\"li\">Fixed: Multiple minor bug fixes</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 26.0.1 - August 2024</dt>\n <dd class=\"dd\">Fixed: minor 1 defect.</dd>\n \n \n <dt class=\"dt dlterm\">Version 25.0.2 - February 2024</dt>\n <dd class=\"dd\">Fixed various minor issues.</dd>\n \n \n <dt class=\"dt dlterm\">Version 23.0.9 - August 2023</dt>\n <dd class=\"dd\"><p class=\"p\">Light condition builder that enables you to create multiple filters quickly from a data source in your page and select the best subset of those filters for your users.</p></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Quick filter component release notes release notes
Version history for the Quick filter component on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.1.4 - August 2025
Fixed various functional, a11y and cosmetic issues.
#### Version 27.1.3 - May 2025
One bug fix: Selected filters shows disabled value fields instead of selected pills as defined in 'selectedFilters' data.
#### Version 27.1.2 - February 2025
* New:
+ Support filtering on Date type fields
+ Show quick filter labels conditionally based on 'showLabels' property
* Fixed: minor bug fixes
#### Version 27.0.1 - November 2024
* New:
+ Support for filtering on 'strings'
+ Support for configurable section headers in typeahead dropdown
+ Support for configurable footer action button in quick filter
+ Ability to configure placeholder text value for input field
* Fixed: Multiple minor bug fixes
#### Version 26.0.1 - August 2024
Fixed: minor 1 defect.
#### Version 25.0.2 - February 2024
Fixed various minor issues.
#### Version 23.0.9 - August 2023
Light condition builder that enables you to create multiple filters quickly from a data source in your page and select the best subset of those filters for your users.
| ---
title: Quick filter component release notes release notes
description: Version history for the Quick filter component on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Quick filter component release notes release notes
Version history for the Quick filter component on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.1.4 - August 2025
Fixed various functional, a11y and cosmetic issues.
#### Version 27.1.3 - May 2025
One bug fix: Selected filters shows disabled value fields instead of selected pills as defined in 'selectedFilters' data.
#### Version 27.1.2 - February 2025
* New:
+ Support filtering on Date type fields
+ Show quick filter labels conditionally based on 'showLabels' property
* Fixed: minor bug fixes
#### Version 27.0.1 - November 2024
* New:
+ Support for filtering on 'strings'
+ Support for configurable section headers in typeahead dropdown
+ Support for configurable footer action button in quick filter
+ Ability to configure placeholder text value for input field
* Fixed: Multiple minor bug fixes
#### Version 26.0.1 - August 2024
Fixed: minor 1 defect.
#### Version 25.0.2 - February 2024
Fixed various minor issues.
#### Version 23.0.9 - August 2023
Light condition builder that enables you to create multiple filters quickly from a data source in your page and select the best subset of those filters for your users.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-record-lookup-connected-component.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-record-lookup-connected-component.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-record-lookup-connected-component.html | Record lookup connected component release notes | Version history for the Record lookup connected component application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-record-lookup-connected-component.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-record-lookup-connected-component.html"><body id="store-rn-plat-ui-record-lookup-connected-component"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-record-lookup-connected-component" aria-labelledby="title_store-rn-plat-ui-record-lookup-connected-component">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-record-lookup-connected-component">Record lookup connected component release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Record lookup connected component application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p"><div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-record-lookup-connected-component__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div></div>
</section>
<section class="section"><h2 id="d110158e56" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 27.1.6 - August 2025</dt>
<dd class="dd">Fixed performance issue caused by redundant data resource call</dd>
<dt class="dt dlterm">Version 27.1.4 - August 2025</dt>
<dd class="dd">Fixed performance issue caused by redundant data resource call.</dd>
<dt class="dt dlterm">Version 27.1.3 - May 2025</dt>
<dd class="dd" id="store-rn-plat-ui-record-lookup-connected-component__latest-store-rn-plat-ui-record-lookup-connected-component"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Domain separation for lookup</li>
<li class="li">Linked card header update</li>
<li class="li">aria-live announcements within lookup</li>
<li class="li">New UIB property panel updates</li>
<li class="li">Ability to enable a "Verify" button and show a responsive highlighted "Verified" tag on selected lookup card</li>
</ul>
</li>
<li class="li">Changed: Linked card header functionality improved in collapsed mode</li>
<li class="li">Fixed: Multiple bug fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 27.1.1 - February 2025</dt>
<dd class="dd"><ul class="ul">
<li class="li">Changed: Linked card now auto-refreshes when there is a backend update</li>
<li class="li">Fixed: various minor bugs and cosmetic changes</li>
</ul></dd>
<dt class="dt dlterm">Version 27.0.3 - November 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Ability to hide record header</li>
<li class="li">Increased flexibility to configure search results in lookup</li>
<li class="li">Configure lookup to render highlighted values in the linked card</li>
<li class="li">Ability to qualify search results using specific conditions (reference qualifiers)</li>
<li class="li">Ability to hide fields with empty values</li>
<li class="li">Ability to hide link button</li>
<li class="li">Ability to expand/collapse card</li>
</ul>
</li>
<li class="li">Fixed: Multiple minor bug fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 26.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New: true-up this store app in Xanadu</li>
<li class="li">Fixed: minor defects</li>
</ul></dd>
<dt class="dt dlterm">Version 25.0.1 - February 2024</dt>
<dd class="dd"><p class="p">When handling a case, sometimes not all necessary information is available. The 'Lookup' component simplifies this process. It allows for quick searches of existing contacts, products, accounts or adding new ones. Once a user searches for a contact, they can preview multiple options without leaving their current context, select the correct contact from the results, and link them to the case.</p></dd>
</dl>
</section>
</div>
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} | # Record lookup connected component release notes
Version history for the Record lookup connected component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.1.6 - August 2025
Fixed performance issue caused by redundant data resource call
#### Version 27.1.4 - August 2025
Fixed performance issue caused by redundant data resource call.
#### Version 27.1.3 - May 2025
* New:
+ Domain separation for lookup
+ Linked card header update
+ aria-live announcements within lookup
+ New UIB property panel updates
+ Ability to enable a "Verify" button and show a responsive highlighted "Verified" tag on selected lookup card
* Changed: Linked card header functionality improved in collapsed mode
* Fixed: Multiple bug fixes
#### Version 27.1.1 - February 2025
* Changed: Linked card now auto-refreshes when there is a backend update
* Fixed: various minor bugs and cosmetic changes
#### Version 27.0.3 - November 2024
* New:
+ Ability to hide record header
+ Increased flexibility to configure search results in lookup
+ Configure lookup to render highlighted values in the linked card
+ Ability to qualify search results using specific conditions (reference qualifiers)
+ Ability to hide fields with empty values
+ Ability to hide link button
+ Ability to expand/collapse card
* Fixed: Multiple minor bug fixes
#### Version 26.0.1 - August 2024
* New: true-up this store app in Xanadu
* Fixed: minor defects
#### Version 25.0.1 - February 2024
When handling a case, sometimes not all necessary information is available. The 'Lookup' component simplifies this process. It allows for quick searches of existing contacts, products, accounts or adding new ones. Once a user searches for a contact, they can preview multiple options without leaving their current context, select the correct contact from the results, and link them to the case.
| ---
title: Record lookup connected component release notes
description: Version history for the Record lookup connected component application
on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Record lookup connected component release notes
Version history for the Record lookup connected component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.1.6 - August 2025
Fixed performance issue caused by redundant data resource call
#### Version 27.1.4 - August 2025
Fixed performance issue caused by redundant data resource call.
#### Version 27.1.3 - May 2025
* New:
+ Domain separation for lookup
+ Linked card header update
+ aria-live announcements within lookup
+ New UIB property panel updates
+ Ability to enable a "Verify" button and show a responsive highlighted "Verified" tag on selected lookup card
* Changed: Linked card header functionality improved in collapsed mode
* Fixed: Multiple bug fixes
#### Version 27.1.1 - February 2025
* Changed: Linked card now auto-refreshes when there is a backend update
* Fixed: various minor bugs and cosmetic changes
#### Version 27.0.3 - November 2024
* New:
+ Ability to hide record header
+ Increased flexibility to configure search results in lookup
+ Configure lookup to render highlighted values in the linked card
+ Ability to qualify search results using specific conditions (reference qualifiers)
+ Ability to hide fields with empty values
+ Ability to hide link button
+ Ability to expand/collapse card
* Fixed: Multiple minor bug fixes
#### Version 26.0.1 - August 2024
* New: true-up this store app in Xanadu
* Fixed: minor defects
#### Version 25.0.1 - February 2024
When handling a case, sometimes not all necessary information is available. The 'Lookup' component simplifies this process. It allows for quick searches of existing contacts, products, accounts or adding new ones. Once a user searches for a contact, they can preview multiple options without leaving their current context, select the correct contact from the results, and link them to the case.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-resizeable-panes-component.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-resizeable-panes-component.html | 2025-08-21 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-resizeable-panes-component.html | Resizable panes component release notes | Version history for the Resizable panes component application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-resizeable-panes-component.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-resizeable-panes-component.html"><body id="store-rn-plat-ui-resizeable-panes-component"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-resizeable-panes-component" aria-labelledby="title_store-rn-plat-ui-resizeable-panes-component">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-resizeable-panes-component">Resizable panes component release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Resizable panes component application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-resizeable-panes-component__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d324611e62" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 27.1.0 - August 2025</dt>
<dd class="dd">Fixed various accessibility and cosmetic issues.</dd>
<dt class="dt dlterm">Version 27.0.9 - May 2025</dt>
<dd class="dd" id="store-rn-plat-ui-resizeable-panes-component__latest-store-rn-plat-ui-resizeable-panes-component"><ul class="ul">
<li class="li">New:<ul class="ul">
<li class="li">Keyboard shortcuts to expand/collapse resizable panes</li>
<li class="li">New UIB properties to support responsive authoring</li>
</ul></li>
<li class="li">Fixed: Multiple bug fixes</li>
</ul></dd>
<dt class="dt dlterm">Version 27.0.5 - February 2025</dt>
<dd class="dd">Displays two content slots, one on the left and one on the right, that users can resize horizontally or vertically. Optionally, the component can display an action bar that
enables users to set which panes display.</dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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} | # Resizable panes component release notes
Version history for the Resizable panes component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.1.0 - August 2025
Fixed various accessibility and cosmetic issues.
#### Version 27.0.9 - May 2025
* New:
+ Keyboard shortcuts to expand/collapse resizable panes
+ New UIB properties to support responsive authoring
* Fixed: Multiple bug fixes
#### Version 27.0.5 - February 2025
Displays two content slots, one on the left and one on the right, that users can resize horizontally or vertically. Optionally, the component can display an action bar that
enables users to set which panes display.
| ---
title: Resizable panes component release notes
description: Version history for the Resizable panes component application on the
ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Resizable panes component release notes
Version history for the Resizable panes component application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 27.1.0 - August 2025
Fixed various accessibility and cosmetic issues.
#### Version 27.0.9 - May 2025
* New:
+ Keyboard shortcuts to expand/collapse resizable panes
+ New UIB properties to support responsive authoring
* Fixed: Multiple bug fixes
#### Version 27.0.5 - February 2025
Displays two content slots, one on the left and one on the right, that users can resize horizontally or vertically. Optionally, the component can display an action bar that
enables users to set which panes display.
| |
https://www.servicenow.com/docs/en-US/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-theme-builder.html | https://servicenow-be-prod.servicenow.com/api/bundle/store-release-notes/page/release-notes/store/platform-ui/store-rn-plat-ui-theme-builder.html | 2025-04-30 | daily | 0.5 | 3.xml | en-US | store-release-notes | release-notes/store/platform-ui/store-rn-plat-ui-theme-builder.html | Theme Builder release notes | Version history for the Theme Builder application on the ServiceNow Store. | [] | [
"ServiceNow Store release notes",
"ServiceNow Store - ServiceNow AI Platform UI release notes"
] | <article class="hascomments" data-page="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-theme-builder.html" id="bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-theme-builder.html"><body id="store-rn-plat-ui-theme-builder"><main role="main"><article role="article" class="dita" id="store-rn-plat-ui-theme-builder" aria-labelledby="title_store-rn-plat-ui-theme-builder">
<h1 class="title topictitle1" id="title_store-rn-plat-ui-theme-builder">Theme Builder release notes</h1>
<div class="body refbody"><p class="shortdesc">Version history for the Theme Builder application on the <span class="ph">ServiceNow Store</span>.</p>
<section class="section">
<div class="p">
<div class="note important note_important"><span class="note__title">Important:</span> <span class="ph" id="store-rn-plat-ui-theme-builder__send-to-store-for-app-details">For details on system requirements and family compatibility, view the application
listing on the <a class="xref true-external" href="https://store.servicenow.com/sn_appstore_store.do#!/store/home" target="_blank"><span class="ph">ServiceNow Store</span></a>
website.</span></div>
</div>
</section>
<section class="section"><h2 id="d268430e58" class="title sectiontitle">Version history</h2>
<dl class="dl">
<dt class="dt dlterm">Version 6.0.3 - August 2025</dt>
<dd class="dd">
<ul class="ul">
<li class="li">Upload and manage custom fonts in your theme Use your organization's fonts to maintain a consistent look and feel for your brand throughout your experience.<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_hpd_k32_yfc">
<li class="li">Upload, preview, and edit up to 10 custom font families from the Global styles or Component styles tabs.</li>
<li class="li">Add unlimited associated font faces to each font family and apply them individually to components.</li>
<li class="li">Delete your font family or font face from your theme.</li>
</ul></li>
<li class="li">Publish the new Coral themePublish or unpublish the new Coral theme directly from Theme Builder. This theme provides a fresh look and feel and features brand-neutral illustrations to improve your user experience. A dark
theme variant is available for web and mobile experiences.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.2.4 - May 2025</dt>
<dd class="dd" id="store-rn-plat-ui-theme-builder__latest-store-rn-plat-ui-theme-builder">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_wvf_23d_1fc">
<li class="li">As of Theme Builder version 5.1, customize the colors of empty state illustrations from within the application.</li>
<li class="li">As of Theme Builder version 5.1, override the empty state illustrations with your own custom images.</li>
</ul></li>
<li class="li">Changed: As of Theme Builder version 5.1, the Accessibility Inspector now displays the total number of accessibility errors with contrast issues for the Unified Navigation component and subcomponents. See the Accessibility
section for details.</li>
</ul>
</dd>
<dt class="dt dlterm">Version 5.0.3 - February 2025</dt>
<dd class="dd">
<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_zxf_cpg_zdc">
<li class="li">Theme Builder highlights for the Yokohama release<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_czd_dpg_zdc">
<li class="li">Edit and style the Unified Navigation component to better suit your brand</li>
<li class="li">Double-click any component to quickly access the Component Editor where you can make individual style edits</li>
</ul></li>
<li class="li">New in the Yokohama release Edit the Unified Navigation component<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_at5_dpg_zdc">
<li class="li">Edit the Unified Navigation header component and drill down to style its subcomponents.</li>
<li class="li">Use the component configuration menu to view any shared styling between subcomponents.</li>
<li class="li">View the background color of your subcomponent and see how it renders in relation to the Unified Navigation component using the updated canvas color feature.</li>
</ul></li>
<li class="li">Use the double-click feature to quickly access the Component Editor Double-click on a component tile to access the component editor where you can continue to make style adjustments to subcomponents, variants or
interactions.</li>
<li class="li">UI changes:<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_ptq_gpg_zdc">
<li class="li">Navigation updated</li>
<li class="li">The Return to component overview link within the Component Editor is replaced with breadcrumb-style navigation for a more contextual navigation experience.</li>
<li class="li">Component Editor button replaced</li>
<li class="li">The Go to Component Editor button is now labeled either Style variants, Style subcomponents, or Style interactions depending on the selected component.</li>
<li class="li">The Component Editor behaves in the same way despite this UI change.</li>
<li class="li">Component Editor Interaction States panel updated</li>
<li class="li">The Interaction States panel within the Component Editor now refers to either Interactions, or Subcomponents.</li>
</ul></li>
</ul>
</dd>
<dt class="dt dlterm">Version 4.1.2 - November 2024</dt>
<dd class="dd">
<ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_twg_dxb_1dc">
<li class="li">Use the drag-and-drop feature in List view to publish and unpublish your themes for your web instance.</li>
<li class="li">Define the presentation order of themes displayed in Next Experience user preferences by using the drag-and-drop feature in the List view.</li>
<li class="li">Remove overrides you've made to Global Styles and revert back to your initial values using the Remove Override button.</li>
<li class="li">Get notified when a new update is available from within Theme Builder.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_s5g_2xb_1dc">
<li class="li">Use the updated accessibility inspector to identify and address all accessibility violations within your theme. This tool includes the total number of errors along with the component details where the a11y error has
occurred.</li>
<li class="li">Reflow improvements for the Home, Manager, and Editor pages.</li>
<li class="li">Reflow improvements for the create theme and add an alternate color palette wizard.</li>
<li class="li">Updated modal for publishing a theme group on the web. Theme groups consist of themes and their alternate color palettes. A warning appears if there is an a11y error in the theme or it's alternate color palette.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 4.0.1 - August 2024</dt>
<dd class="dd">
<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_fx2_zrq_1cc">
<li class="li">Theme Builder highlights for the Xanadu release:<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_hzh_bsq_1cc">
<li class="li">Achieve your branding and styling needs by offering multiple themes and alternate color palettes to your users.</li>
<li class="li">Add a dark alternate color palette to your newly created themes and edit to refine your theme.</li>
<li class="li">Important: Theme Builder is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.</li>
</ul></li>
<li class="li">New in the Xanadu release:</li>
<li class="li">
<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_clz_bsq_1cc">
<li class="li">Publish multiple themes along with their alternate color palettes to your web instance. Set a default theme for your users.</li>
<li class="li">Add a dark alternate color palette to your Theme Builder theme. You can edit this alternate color palette to further enhance your brand style.</li>
<li class="li">Define the presentation order of themes displayed in Next Experience user preferences.</li>
<li class="li">View multiple themes and their alternate color palettes in Next Experience user preferences.</li>
<li class="li">Manage your web and mobile theming experiences separately using the manager view.</li>
</ul>
</li>
<li class="li">Removed in this release:</li>
<li class="li">
<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_uls_csq_1cc">
<li class="li">Removed the Apply button used to apply your theme to web and mobile instances.</li>
<li class="li">To Publish your theme, use the Publish option from the overflow menu. For more information about publishing themes, see Publish your themes with Theme Builder.</li>
</ul>
</li>
</ul></dd>
<dt class="dt dlterm">Version 3.1.2 - May 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">While customizing a UX theme record, an Open in Theme Builder button displays redirecting you to the editor page in a new tab.</li>
<li class="li">Theme Builder now validates JSON for the style and theme records. Theme Builder logs any errors and displays an alert for any invalid manual theming updates, preventing you from saving an incorrect theme record.</li>
<li class="li">Customize shape and typography values and view these customizations in the global and component styles tabs.</li>
</ul></dd>
<dt class="dt dlterm">Version 3.0.0 - February 2024</dt>
<dd class="dd"><ul class="ul">
<li class="li">Component editing: Edit individual components to better suit your brand and to meet accessibility compliance standards. The theme hooks you can edit are specific to each type of component.</li>
<li class="li">Context-sensitive messaging: Learn about new features in Theme Builder as you upgrade versions.</li>
</ul></dd>
<dt class="dt dlterm">Version 2.0.2 - August 2023</dt>
<dd class="dd">Changed: Security fix.</dd>
<dt class="dt dlterm">Version 2.0.1 - August 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-plat-ui-theme-builder__ul_sz5_sjt_hyb">
<li class="li">New: Create, edit, and manage alternative color palettes</li>
<li class="li">Changed: Updated component preview page with filtering capability</li>
</ul></dd>
<dt class="dt dlterm">Version 1.1.2 - May 2023</dt>
<dd class="dd"><ul class="ul">
<li class="li">New:<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_obj_d53_mxb">
<li class="li">Apply web themes to mobile experiences.</li>
<li class="li">Apply themes to web and mobile for consistent styles across the platform.</li>
<li class="li">Apply themes to all mobile apps for consistent styles across mobile experiences.</li>
<li class="li">Use Theme Builder workflows to create, refine and organize your themes for both web and mobile experiences.</li>
</ul></li>
<li class="li">Changed:<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_pml_253_mxb">
<li class="li">Updated look and feel.</li>
<li class="li">Minor functional and design bug fixes.</li>
<li class="li">Sys prop for logo override is no longer required.</li>
</ul></li>
</ul></dd>
<dt class="dt dlterm">Version 1.0.1 - February 2023</dt>
<dd class="dd"><ul class="ul" id="store-rn-plat-ui-theme-builder__ul_rg1_g53_mxb">
<li class="li">Theme Builder is a guided, low-code tool for creating themes to reflect your company's brand in your experience. Theme Builder saves time and reduces complexity by automating color generation, coding styles and application
of your theme in an easy and efficient workflow. Admins with any level of expertise can make and use a custom theme within minutes.<ul class="ul" id="store-rn-plat-ui-theme-builder__ul_iqs_g53_mxb">
<li class="li">Create your theme including your brand colors, logo, typography, corner shapes through an intuitive wizard workflow.</li>
<li class="li">Edit a theme further using a style panel to refine brand attributes at a global level.</li>
<li class="li">Preview changes made to styles in real time on an instance and as an abstracted image.</li>
<li class="li">Manage and apply themes to your instance in one location</li>
</ul></li>
</ul></dd>
</dl>
</section>
</div>
<nav role="navigation"></nav><nav role="navigation" class="tasksNavigation"></nav><nav role="navigation" class="related-links"></nav></article></main></body></article> | {
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"topic_html": "<article class=\"hascomments\" data-page=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-theme-builder.html\" id=\"bundle:store-release-notes/enus/release-notes/store/platform-ui/store-rn-plat-ui-theme-builder.html\"><body id=\"store-rn-plat-ui-theme-builder\"><main role=\"main\"><article role=\"article\" class=\"dita\" id=\"store-rn-plat-ui-theme-builder\" aria-labelledby=\"title_store-rn-plat-ui-theme-builder\">\n <h1 class=\"title topictitle1\" id=\"title_store-rn-plat-ui-theme-builder\">Theme Builder release notes</h1>\n \n \n \n <div class=\"body refbody\"><p class=\"shortdesc\">Version history for the Theme Builder application on the <span class=\"ph\">ServiceNow Store</span>.</p>\n <section class=\"section\">\n <div class=\"p\">\n <div class=\"note important note_important\"><span class=\"note__title\">Important:</span> <span class=\"ph\" id=\"store-rn-plat-ui-theme-builder__send-to-store-for-app-details\">For details on system requirements and family compatibility, view the application\n listing on the <a class=\"xref true-external\" href=\"https://store.servicenow.com/sn_appstore_store.do#!/store/home\" target=\"_blank\"><span class=\"ph\">ServiceNow Store</span></a>\n website.</span></div>\n </div>\n </section>\n <section class=\"section\"><h2 id=\"d268430e58\" class=\"title sectiontitle\">Version history</h2>\n \n \n <dl class=\"dl\">\n \n <dt class=\"dt dlterm\">Version 6.0.3 - August 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">Upload and manage custom fonts in your theme Use your organization's fonts to maintain a consistent look and feel for your brand throughout your experience.<ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_hpd_k32_yfc\">\n <li class=\"li\">Upload, preview, and edit up to 10 custom font families from the Global styles or Component styles tabs.</li>\n <li class=\"li\">Add unlimited associated font faces to each font family and apply them individually to components.</li>\n <li class=\"li\">Delete your font family or font face from your theme.</li>\n </ul></li>\n <li class=\"li\">Publish the new Coral themePublish or unpublish the new Coral theme directly from Theme Builder. This theme provides a fresh look and feel and features brand-neutral illustrations to improve your user experience. A dark\n theme variant is available for web and mobile experiences.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.2.4 - May 2025</dt>\n <dd class=\"dd\" id=\"store-rn-plat-ui-theme-builder__latest-store-rn-plat-ui-theme-builder\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_wvf_23d_1fc\">\n <li class=\"li\">As of Theme Builder version 5.1, customize the colors of empty state illustrations from within the application.</li>\n <li class=\"li\">As of Theme Builder version 5.1, override the empty state illustrations with your own custom images.</li>\n </ul></li>\n <li class=\"li\">Changed: As of Theme Builder version 5.1, the Accessibility Inspector now displays the total number of accessibility errors with contrast issues for the Unified Navigation component and subcomponents. See the Accessibility\n section for details.</li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 5.0.3 - February 2025</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_zxf_cpg_zdc\">\n <li class=\"li\">Theme Builder highlights for the Yokohama release<ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_czd_dpg_zdc\">\n <li class=\"li\">Edit and style the Unified Navigation component to better suit your brand</li>\n <li class=\"li\">Double-click any component to quickly access the Component Editor where you can make individual style edits</li>\n </ul></li>\n <li class=\"li\">New in the Yokohama release Edit the Unified Navigation component<ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_at5_dpg_zdc\">\n <li class=\"li\">Edit the Unified Navigation header component and drill down to style its subcomponents.</li>\n <li class=\"li\">Use the component configuration menu to view any shared styling between subcomponents.</li>\n <li class=\"li\">View the background color of your subcomponent and see how it renders in relation to the Unified Navigation component using the updated canvas color feature.</li>\n </ul></li>\n <li class=\"li\">Use the double-click feature to quickly access the Component Editor Double-click on a component tile to access the component editor where you can continue to make style adjustments to subcomponents, variants or\n interactions.</li>\n <li class=\"li\">UI changes:<ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_ptq_gpg_zdc\">\n <li class=\"li\">Navigation updated</li>\n <li class=\"li\">The Return to component overview link within the Component Editor is replaced with breadcrumb-style navigation for a more contextual navigation experience.</li>\n <li class=\"li\">Component Editor button replaced</li>\n <li class=\"li\">The Go to Component Editor button is now labeled either Style variants, Style subcomponents, or Style interactions depending on the selected component.</li>\n <li class=\"li\">The Component Editor behaves in the same way despite this UI change.</li>\n <li class=\"li\">Component Editor Interaction States panel updated</li>\n <li class=\"li\">The Interaction States panel within the Component Editor now refers to either Interactions, or Subcomponents.</li>\n </ul></li>\n </ul>\n </dd>\n \n \n <dt class=\"dt dlterm\">Version 4.1.2 - November 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_twg_dxb_1dc\">\n <li class=\"li\">Use the drag-and-drop feature in List view to publish and unpublish your themes for your web instance.</li>\n <li class=\"li\">Define the presentation order of themes displayed in Next Experience user preferences by using the drag-and-drop feature in the List view.</li>\n <li class=\"li\">Remove overrides you've made to Global Styles and revert back to your initial values using the Remove Override button.</li>\n <li class=\"li\">Get notified when a new update is available from within Theme Builder.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_s5g_2xb_1dc\">\n <li class=\"li\">Use the updated accessibility inspector to identify and address all accessibility violations within your theme. This tool includes the total number of errors along with the component details where the a11y error has\n occurred.</li>\n <li class=\"li\">Reflow improvements for the Home, Manager, and Editor pages.</li>\n <li class=\"li\">Reflow improvements for the create theme and add an alternate color palette wizard.</li>\n <li class=\"li\">Updated modal for publishing a theme group on the web. Theme groups consist of themes and their alternate color palettes. A warning appears if there is an a11y error in the theme or it's alternate color palette.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 4.0.1 - August 2024</dt>\n <dd class=\"dd\">\n <ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_fx2_zrq_1cc\">\n <li class=\"li\">Theme Builder highlights for the Xanadu release:<ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_hzh_bsq_1cc\">\n <li class=\"li\">Achieve your branding and styling needs by offering multiple themes and alternate color palettes to your users.</li>\n <li class=\"li\">Add a dark alternate color palette to your newly created themes and edit to refine your theme.</li>\n <li class=\"li\">Important: Theme Builder is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.</li>\n </ul></li>\n <li class=\"li\">New in the Xanadu release:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_clz_bsq_1cc\">\n <li class=\"li\">Publish multiple themes along with their alternate color palettes to your web instance. Set a default theme for your users.</li>\n <li class=\"li\">Add a dark alternate color palette to your Theme Builder theme. You can edit this alternate color palette to further enhance your brand style.</li>\n <li class=\"li\">Define the presentation order of themes displayed in Next Experience user preferences.</li>\n <li class=\"li\">View multiple themes and their alternate color palettes in Next Experience user preferences.</li>\n <li class=\"li\">Manage your web and mobile theming experiences separately using the manager view.</li>\n </ul>\n </li>\n <li class=\"li\">Removed in this release:</li>\n <li class=\"li\">\n <ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_uls_csq_1cc\">\n <li class=\"li\">Removed the Apply button used to apply your theme to web and mobile instances.</li>\n <li class=\"li\">To Publish your theme, use the Publish option from the overflow menu. For more information about publishing themes, see Publish your themes with Theme Builder.</li>\n </ul>\n </li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.1.2 - May 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">While customizing a UX theme record, an Open in Theme Builder button displays redirecting you to the editor page in a new tab.</li>\n <li class=\"li\">Theme Builder now validates JSON for the style and theme records. Theme Builder logs any errors and displays an alert for any invalid manual theming updates, preventing you from saving an incorrect theme record.</li>\n <li class=\"li\">Customize shape and typography values and view these customizations in the global and component styles tabs.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 3.0.0 - February 2024</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">Component editing: Edit individual components to better suit your brand and to meet accessibility compliance standards. The theme hooks you can edit are specific to each type of component.</li>\n <li class=\"li\">Context-sensitive messaging: Learn about new features in Theme Builder as you upgrade versions.</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.2 - August 2023</dt>\n <dd class=\"dd\">Changed: Security fix.</dd>\n \n \n <dt class=\"dt dlterm\">Version 2.0.1 - August 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_sz5_sjt_hyb\">\n <li class=\"li\">New: Create, edit, and manage alternative color palettes</li>\n <li class=\"li\">Changed: Updated component preview page with filtering capability</li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.1.2 - May 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\">\n <li class=\"li\">New:<ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_obj_d53_mxb\">\n <li class=\"li\">Apply web themes to mobile experiences.</li>\n <li class=\"li\">Apply themes to web and mobile for consistent styles across the platform.</li>\n <li class=\"li\">Apply themes to all mobile apps for consistent styles across mobile experiences.</li>\n <li class=\"li\">Use Theme Builder workflows to create, refine and organize your themes for both web and mobile experiences.</li>\n </ul></li>\n <li class=\"li\">Changed:<ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_pml_253_mxb\">\n <li class=\"li\">Updated look and feel.</li>\n <li class=\"li\">Minor functional and design bug fixes.</li>\n <li class=\"li\">Sys prop for logo override is no longer required.</li>\n </ul></li>\n </ul></dd>\n \n \n <dt class=\"dt dlterm\">Version 1.0.1 - February 2023</dt>\n <dd class=\"dd\"><ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_rg1_g53_mxb\">\n <li class=\"li\">Theme Builder is a guided, low-code tool for creating themes to reflect your company's brand in your experience. Theme Builder saves time and reduces complexity by automating color generation, coding styles and application\n of your theme in an easy and efficient workflow. Admins with any level of expertise can make and use a custom theme within minutes.<ul class=\"ul\" id=\"store-rn-plat-ui-theme-builder__ul_iqs_g53_mxb\">\n <li class=\"li\">Create your theme including your brand colors, logo, typography, corner shapes through an intuitive wizard workflow.</li>\n <li class=\"li\">Edit a theme further using a style panel to refine brand attributes at a global level.</li>\n <li class=\"li\">Preview changes made to styles in real time on an instance and as an abstracted image.</li>\n <li class=\"li\">Manage and apply themes to your instance in one location</li>\n </ul></li>\n </ul></dd>\n \n </dl>\n </section>\n </div>\n<nav role=\"navigation\"></nav><nav role=\"navigation\" class=\"tasksNavigation\"></nav><nav role=\"navigation\" class=\"related-links\"></nav></article></main></body></article>",
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} | # Theme Builder release notes
Version history for the Theme Builder application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.3 - August 2025
* Upload and manage custom fonts in your theme Use your organization's fonts to maintain a consistent look and feel for your brand throughout your experience.
+ Upload, preview, and edit up to 10 custom font families from the Global styles or Component styles tabs.
+ Add unlimited associated font faces to each font family and apply them individually to components.
+ Delete your font family or font face from your theme.
* Publish the new Coral themePublish or unpublish the new Coral theme directly from Theme Builder. This theme provides a fresh look and feel and features brand-neutral illustrations to improve your user experience. A dark
theme variant is available for web and mobile experiences.
#### Version 5.2.4 - May 2025
* New:
+ As of Theme Builder version 5.1, customize the colors of empty state illustrations from within the application.
+ As of Theme Builder version 5.1, override the empty state illustrations with your own custom images.
* Changed: As of Theme Builder version 5.1, the Accessibility Inspector now displays the total number of accessibility errors with contrast issues for the Unified Navigation component and subcomponents. See the Accessibility
section for details.
#### Version 5.0.3 - February 2025
* Theme Builder highlights for the Yokohama release
+ Edit and style the Unified Navigation component to better suit your brand
+ Double-click any component to quickly access the Component Editor where you can make individual style edits
* New in the Yokohama release Edit the Unified Navigation component
+ Edit the Unified Navigation header component and drill down to style its subcomponents.
+ Use the component configuration menu to view any shared styling between subcomponents.
+ View the background color of your subcomponent and see how it renders in relation to the Unified Navigation component using the updated canvas color feature.
* Use the double-click feature to quickly access the Component Editor Double-click on a component tile to access the component editor where you can continue to make style adjustments to subcomponents, variants or
interactions.
* UI changes:
+ Navigation updated
+ The Return to component overview link within the Component Editor is replaced with breadcrumb-style navigation for a more contextual navigation experience.
+ Component Editor button replaced
+ The Go to Component Editor button is now labeled either Style variants, Style subcomponents, or Style interactions depending on the selected component.
+ The Component Editor behaves in the same way despite this UI change.
+ Component Editor Interaction States panel updated
+ The Interaction States panel within the Component Editor now refers to either Interactions, or Subcomponents.
#### Version 4.1.2 - November 2024
* New:
+ Use the drag-and-drop feature in List view to publish and unpublish your themes for your web instance.
+ Define the presentation order of themes displayed in Next Experience user preferences by using the drag-and-drop feature in the List view.
+ Remove overrides you've made to Global Styles and revert back to your initial values using the Remove Override button.
+ Get notified when a new update is available from within Theme Builder.
* Changed:
+ Use the updated accessibility inspector to identify and address all accessibility violations within your theme. This tool includes the total number of errors along with the component details where the a11y error has
occurred.
+ Reflow improvements for the Home, Manager, and Editor pages.
+ Reflow improvements for the create theme and add an alternate color palette wizard.
+ Updated modal for publishing a theme group on the web. Theme groups consist of themes and their alternate color palettes. A warning appears if there is an a11y error in the theme or it's alternate color palette.
#### Version 4.0.1 - August 2024
* Theme Builder highlights for the Xanadu release:
+ Achieve your branding and styling needs by offering multiple themes and alternate color palettes to your users.
+ Add a dark alternate color palette to your newly created themes and edit to refine your theme.
+ Important: Theme Builder is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
* New in the Xanadu release:
* + Publish multiple themes along with their alternate color palettes to your web instance. Set a default theme for your users.
+ Add a dark alternate color palette to your Theme Builder theme. You can edit this alternate color palette to further enhance your brand style.
+ Define the presentation order of themes displayed in Next Experience user preferences.
+ View multiple themes and their alternate color palettes in Next Experience user preferences.
+ Manage your web and mobile theming experiences separately using the manager view.
* Removed in this release:
* + Removed the Apply button used to apply your theme to web and mobile instances.
+ To Publish your theme, use the Publish option from the overflow menu. For more information about publishing themes, see Publish your themes with Theme Builder.
#### Version 3.1.2 - May 2024
* While customizing a UX theme record, an Open in Theme Builder button displays redirecting you to the editor page in a new tab.
* Theme Builder now validates JSON for the style and theme records. Theme Builder logs any errors and displays an alert for any invalid manual theming updates, preventing you from saving an incorrect theme record.
* Customize shape and typography values and view these customizations in the global and component styles tabs.
#### Version 3.0.0 - February 2024
* Component editing: Edit individual components to better suit your brand and to meet accessibility compliance standards. The theme hooks you can edit are specific to each type of component.
* Context-sensitive messaging: Learn about new features in Theme Builder as you upgrade versions.
#### Version 2.0.2 - August 2023
Changed: Security fix.
#### Version 2.0.1 - August 2023
* New: Create, edit, and manage alternative color palettes
* Changed: Updated component preview page with filtering capability
#### Version 1.1.2 - May 2023
* New:
+ Apply web themes to mobile experiences.
+ Apply themes to web and mobile for consistent styles across the platform.
+ Apply themes to all mobile apps for consistent styles across mobile experiences.
+ Use Theme Builder workflows to create, refine and organize your themes for both web and mobile experiences.
* Changed:
+ Updated look and feel.
+ Minor functional and design bug fixes.
+ Sys prop for logo override is no longer required.
#### Version 1.0.1 - February 2023
* Theme Builder is a guided, low-code tool for creating themes to reflect your company's brand in your experience. Theme Builder saves time and reduces complexity by automating color generation, coding styles and application
of your theme in an easy and efficient workflow. Admins with any level of expertise can make and use a custom theme within minutes.
+ Create your theme including your brand colors, logo, typography, corner shapes through an intuitive wizard workflow.
+ Edit a theme further using a style panel to refine brand attributes at a global level.
+ Preview changes made to styles in real time on an instance and as an abstracted image.
+ Manage and apply themes to your instance in one location
| ---
title: Theme Builder release notes
description: Version history for the Theme Builder application on the ServiceNow Store.
keywords: []
breadcrumbs:
- ServiceNow Store release notes
- ServiceNow Store - ServiceNow AI Platform UI release notes
---
# Theme Builder release notes
Version history for the Theme Builder application on the ServiceNow Store.
Important: For details on system requirements and family compatibility, view the application
listing on the ServiceNow Store
website.
## Version history
#### Version 6.0.3 - August 2025
* Upload and manage custom fonts in your theme Use your organization's fonts to maintain a consistent look and feel for your brand throughout your experience.
+ Upload, preview, and edit up to 10 custom font families from the Global styles or Component styles tabs.
+ Add unlimited associated font faces to each font family and apply them individually to components.
+ Delete your font family or font face from your theme.
* Publish the new Coral themePublish or unpublish the new Coral theme directly from Theme Builder. This theme provides a fresh look and feel and features brand-neutral illustrations to improve your user experience. A dark
theme variant is available for web and mobile experiences.
#### Version 5.2.4 - May 2025
* New:
+ As of Theme Builder version 5.1, customize the colors of empty state illustrations from within the application.
+ As of Theme Builder version 5.1, override the empty state illustrations with your own custom images.
* Changed: As of Theme Builder version 5.1, the Accessibility Inspector now displays the total number of accessibility errors with contrast issues for the Unified Navigation component and subcomponents. See the Accessibility
section for details.
#### Version 5.0.3 - February 2025
* Theme Builder highlights for the Yokohama release
+ Edit and style the Unified Navigation component to better suit your brand
+ Double-click any component to quickly access the Component Editor where you can make individual style edits
* New in the Yokohama release Edit the Unified Navigation component
+ Edit the Unified Navigation header component and drill down to style its subcomponents.
+ Use the component configuration menu to view any shared styling between subcomponents.
+ View the background color of your subcomponent and see how it renders in relation to the Unified Navigation component using the updated canvas color feature.
* Use the double-click feature to quickly access the Component Editor Double-click on a component tile to access the component editor where you can continue to make style adjustments to subcomponents, variants or
interactions.
* UI changes:
+ Navigation updated
+ The Return to component overview link within the Component Editor is replaced with breadcrumb-style navigation for a more contextual navigation experience.
+ Component Editor button replaced
+ The Go to Component Editor button is now labeled either Style variants, Style subcomponents, or Style interactions depending on the selected component.
+ The Component Editor behaves in the same way despite this UI change.
+ Component Editor Interaction States panel updated
+ The Interaction States panel within the Component Editor now refers to either Interactions, or Subcomponents.
#### Version 4.1.2 - November 2024
* New:
+ Use the drag-and-drop feature in List view to publish and unpublish your themes for your web instance.
+ Define the presentation order of themes displayed in Next Experience user preferences by using the drag-and-drop feature in the List view.
+ Remove overrides you've made to Global Styles and revert back to your initial values using the Remove Override button.
+ Get notified when a new update is available from within Theme Builder.
* Changed:
+ Use the updated accessibility inspector to identify and address all accessibility violations within your theme. This tool includes the total number of errors along with the component details where the a11y error has
occurred.
+ Reflow improvements for the Home, Manager, and Editor pages.
+ Reflow improvements for the create theme and add an alternate color palette wizard.
+ Updated modal for publishing a theme group on the web. Theme groups consist of themes and their alternate color palettes. A warning appears if there is an a11y error in the theme or it's alternate color palette.
#### Version 4.0.1 - August 2024
* Theme Builder highlights for the Xanadu release:
+ Achieve your branding and styling needs by offering multiple themes and alternate color palettes to your users.
+ Add a dark alternate color palette to your newly created themes and edit to refine your theme.
+ Important: Theme Builder is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
* New in the Xanadu release:
* + Publish multiple themes along with their alternate color palettes to your web instance. Set a default theme for your users.
+ Add a dark alternate color palette to your Theme Builder theme. You can edit this alternate color palette to further enhance your brand style.
+ Define the presentation order of themes displayed in Next Experience user preferences.
+ View multiple themes and their alternate color palettes in Next Experience user preferences.
+ Manage your web and mobile theming experiences separately using the manager view.
* Removed in this release:
* + Removed the Apply button used to apply your theme to web and mobile instances.
+ To Publish your theme, use the Publish option from the overflow menu. For more information about publishing themes, see Publish your themes with Theme Builder.
#### Version 3.1.2 - May 2024
* While customizing a UX theme record, an Open in Theme Builder button displays redirecting you to the editor page in a new tab.
* Theme Builder now validates JSON for the style and theme records. Theme Builder logs any errors and displays an alert for any invalid manual theming updates, preventing you from saving an incorrect theme record.
* Customize shape and typography values and view these customizations in the global and component styles tabs.
#### Version 3.0.0 - February 2024
* Component editing: Edit individual components to better suit your brand and to meet accessibility compliance standards. The theme hooks you can edit are specific to each type of component.
* Context-sensitive messaging: Learn about new features in Theme Builder as you upgrade versions.
#### Version 2.0.2 - August 2023
Changed: Security fix.
#### Version 2.0.1 - August 2023
* New: Create, edit, and manage alternative color palettes
* Changed: Updated component preview page with filtering capability
#### Version 1.1.2 - May 2023
* New:
+ Apply web themes to mobile experiences.
+ Apply themes to web and mobile for consistent styles across the platform.
+ Apply themes to all mobile apps for consistent styles across mobile experiences.
+ Use Theme Builder workflows to create, refine and organize your themes for both web and mobile experiences.
* Changed:
+ Updated look and feel.
+ Minor functional and design bug fixes.
+ Sys prop for logo override is no longer required.
#### Version 1.0.1 - February 2023
* Theme Builder is a guided, low-code tool for creating themes to reflect your company's brand in your experience. Theme Builder saves time and reduces complexity by automating color generation, coding styles and application
of your theme in an easy and efficient workflow. Admins with any level of expertise can make and use a custom theme within minutes.
+ Create your theme including your brand colors, logo, typography, corner shapes through an intuitive wizard workflow.
+ Edit a theme further using a style panel to refine brand attributes at a global level.
+ Preview changes made to styles in real time on an instance and as an abstracted image.
+ Manage and apply themes to your instance in one location
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