loc string | api string | lastmod string | changefreq string | priority float64 | sitemappart string | locale string | bundle string | page_id string | release string | title string | description string | keywords list | breadcrumbs list | html_content string | page_content dict | clean_text string | rich_text string |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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"Governance, Risk, and Compliance",
"Business Continuity Management",
"Managing BCM workflow tasks",
"Structured workflows for exercises",
"Add an event task to the exercise"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-business-continuity-management/reference/create-new-event-task-form-uib-ws.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-business-continuity-management/reference/create-new-event-task-form-uib-ws.html... | {
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{
"title": "Governance, Risk, and Compliance",
"topic_id": "product/grc-common/reference/r_WhatIsGRC.html"
},
{
"title": "Business Continuity Man... | # Create New Event Task form
Use the Create New Event Task form in BCM UIB Workspace to add details about an event task.
## Create New Event Task form
For a description of the field values, see the following table.
Table 1. Create New Event Task form
| Field | Description |
| --- | --- |
| Details tab | |
| Task ID... | ---
title: Create New Event Task form
description: Use the Create New Event Task form in BCM UIB Workspace to add details
about an event task.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Business Continuity Management
- Managing BCM workflow tasks
- Structured workflows for exercises
- Add an event... |
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"Governance, Risk, and Compliance",
"Business Continuity Management",
"Generating reports using Document designer",
"Manage the Word document templates"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-business-continuity-management/reference/word-template-form.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-business-continuity-management/reference/word-template-form.html"><body id="word-template-form... | {
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"topic_id": "product/grc-common/reference/r_WhatIsGRC.html"
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{
"title": "Business Continuity Man... | # Word template form
Use the Word template form to add details about a Word template for creating reports in the Business Continuity Workspace.
## Word template form
Table 1. Word template form
| Field | Description |
| --- | --- |
| Name | Unique name of the Word template for the table that is selected in the Table... | ---
title: Word template form
description: Use the Word template form to add details about a Word template for creating
reports in the Business Continuity Workspace.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Business Continuity Management
- Generating reports using Document designer
- Manage the ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/configure-alert-action-uib-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/configure-alert-action-uib-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/configure-alert-action-uib-ws.html | zurich | Configure alert actions | Configure an alert action from the Crisis map interface in the BCM Configurable Workspace. | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Configuring Business Continuity Management",
"Setup for Crisis map"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-business-continuity-management/task/configure-alert-action-uib-ws.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-business-continuity-management/task/configure-alert-action-uib-ws.html"><body id="config... | {
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{
"title": "Business Continuity Man... | # Configure alert actions
Configure an alert action from the Crisis map interface in the BCM Configurable Workspace.
## Before you begin
Role required: sn\_bcm.program\_manager
## About this task
You can open or dismiss an alert from the Crisis map interface. For more information, see Manage alerts from the map in... | ---
title: Configure alert actions
description: Configure an alert action from the Crisis map interface in the BCM Configurable
Workspace.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Business Continuity Management
- Configuring Business Continuity Management
- Setup for Crisis map
---
# Configure ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-action-items-based-on-smart-assessments.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-action-items-based-on-smart-assessments.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/create-action-items-based-on-smart-assessments.html | zurich | Create task and assessment-type action items | Use integration of crisis events and Smart Assessment for creating necessary action items related to the crisis event. The action items can be of task and assessment type. | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Managing BCM workflow tasks",
"Structured workflows for crisis events",
"Creating action items in crisis events"
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{
"title": "Business Continuity Man... | # Create task and assessment-type action items
Use integration of crisis events and Smart Assessment for creating necessary action items related to the crisis event. The action items can be of task and assessment type.
## Before you begin
Role required: sn\_bcm.planner, sn\_bcm.program\_manager
## About this task
... | ---
title: Create task and assessment-type action items
description: Use integration of crisis events and Smart Assessment for creating necessary
action items related to the crisis event. The action items can be of task and assessment
type.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Business Con... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-bcm-word-temp-using-docudesigner.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-bcm-word-temp-using-docudesigner.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/create-bcm-word-temp-using-docudesigner.html | zurich | Save Microsoft Word document as a template | Save your Microsoft Word document as a template using the Design template provided in the Document designer, allowing you to create a reusable template in your instance. | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Generating reports using Document designer"
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{
"title": "Business Continuity Man... | # Save Microsoft Word document as a template
Save your Microsoft Word document as a template using the Design template provided in the Document designer, allowing you to create a reusable template in your instance.
## Before you begin
Role required:sn\_bcm.admin, sn\_bcm.manager
## About this task
Install and acti... | ---
title: Save Microsoft Word document as a template
description: Save your Microsoft Word document as a template using the Design template
provided in the Document designer, allowing you to create a reusable template in
your instance.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Business Continu... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-bcp-plan-in-uib-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-bcp-plan-in-uib-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/create-bcp-plan-in-uib-ws.html | zurich | Create a business continuity plan | Create a business continuity plan in BCM UIB Workspace. | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Managing BCM workflow tasks",
"Structured workflows for BCPs"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-business-continuity-management/task/create-bcp-plan-in-uib-ws.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-business-continuity-management/task/create-bcp-plan-in-uib-ws.html"><body id="create-bcp-pla... | {
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"topic_id": "product/grc-common/reference/r_WhatIsGRC.html"
},
{
"title": "Business Continuity Man... | # Create a business continuity plan
Create a business continuity plan in BCM UIB Workspace.
## Before you begin
Role required: sn\_bcp.plan\_contributor or sn\_bcp.plan\_manager
## Procedure
1. Navigate to Workspaces > Business Continuity Workspace.
2. In the List view, navigate to Planning and select New.
... | ---
title: Create a business continuity plan
description: Create a business continuity plan in BCM UIB Workspace.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Business Continuity Management
- Managing BCM workflow tasks
- Structured workflows for BCPs
---
# Create a business continuity plan
Create a... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-bia-in-uib-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-bia-in-uib-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/create-bia-in-uib-ws.html | zurich | Create a business impact analysis | Create a business impact analysis in BCM UI Builder Workspace to get the necessary information for a plan. | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Managing BCM workflow tasks",
"Structured workflows for BIAs"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-business-continuity-management/task/create-bia-in-uib-ws.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-business-continuity-management/task/create-bia-in-uib-ws.html"><body id="create-bia-in-uib-ws"><m... | {
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"title": "Business Continuity Man... | # Create a business impact analysis
Create a business impact analysis in BCM
UI Builder
Workspace to get the necessary information for a plan.
## Before you begin
Role required: sn\_bia.bia\_admin, sn\_bcm.program\_manager, sn\_bcm.planner
## About this task
Beginning with the Yokohama release, you can configure a... | ---
title: Create a business impact analysis
description: Create a business impact analysis in BCM UI Builder Workspace to get
the necessary information for a plan.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Business Continuity Management
- Managing BCM workflow tasks
- Structured workflows for BI... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-content-config-for-temp-config.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-content-config-for-temp-config.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/create-content-config-for-temp-config.html | zurich | Set up the content configurations | Set up the content configurations in the Template Configurations module to define the data you want to view or fetch when creating a report template. You can configure it to display a list of records or aggregated data, such as | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Generating reports using Document designer",
"Set up the template configurations"
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"title": "Business Continuity Man... | # Set up the content configurations
Set up the content configurations in the Template Configurations module to define the data you want to view or fetch when creating a report template. You can configure it to display a list of records or aggregated data, such
as a list of remediation tasks or top priority issues. You... | ---
title: Set up the content configurations
description: Set up the content configurations in the Template Configurations module
to define the data you want to view or fetch when creating a report template. You
can configure it to display a list of records or aggregated data, such as
keywords: []
breadcrumbs:
- Go... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-data-rel-fortemp-config.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-data-rel-fortemp-config.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/create-data-rel-fortemp-config.html | zurich | Configure the data relationships | Configure the data relationships in the Template Configurations module, which helps you to navigate from a record in the template configuration to any table. When you create these paths, you can fetch necessary data from each of these records in | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Generating reports using Document designer",
"Set up the template configurations"
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"title": "Business Continuity Man... | # Configure the data relationships
Configure the data relationships in the Template Configurations module, which helps you to navigate from a record in the template configuration to any table. When you create these paths, you can fetch necessary data from each
of these records in the BCM report template.
## Before yo... | ---
title: Configure the data relationships
description: Configure the data relationships in the Template Configurations module,
which helps you to navigate from a record in the template configuration to any table.
When you create these paths, you can fetch necessary data from each of these records
in
keywords: [... |
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"Governance, Risk, and Compliance",
"Business Continuity Management",
"Generating reports using Document designer",
"Set up the template configurations"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-business-continuity-management/task/create-scripted-vari-for-temp-config.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-business-continuity-management/task/create-scripted-vari-for-temp-config.html"><b... | {
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"title": "Business Continuity Man... | # Define the scripted variables
Define data for the scripted variables using the Template Configurations module for creating a report template in the BCM application. You can configure the data in either text or HTML format.
## Before you begin
Role required: sn\_grc\_doc\_design.admin and sn\_bcm.admin
## Procedur... | ---
title: Define the scripted variables
description: Define data for the scripted variables using the Template Configurations
module for creating a report template in the BCM application. You can configure
the data in either text or HTML format.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Busine... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-sim-tasks-grp-crisis.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-sim-tasks-grp-crisis.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/create-sim-tasks-grp-crisis.html | zurich | Create a similar tasks group in a crisis event | Identify and group similar or duplicate tasks related to a crisis event using the Similar tasks groups tab. Grouping similar tasks helps you to optimize event task management and minimize redundant work. | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Managing BCM workflow tasks",
"Structured workflows for crisis events"
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"title": "Business Continuity Man... | # Create a similar tasks group in a crisis event
Identify and group similar or duplicate tasks related to a crisis event using the Similar tasks groups tab. Grouping similar tasks helps you to optimize event task management and minimize redundant
work.
## Before you begin
Role required: sn\_bcm.planner, sn\_bcm.prog... | ---
title: Create a similar tasks group in a crisis event
description: Identify and group similar or duplicate tasks related to a crisis event
using the Similar tasks groups tab. Grouping similar tasks helps you to optimize
event task management and minimize redundant work.
keywords: []
breadcrumbs:
- Governance, R... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-similar-tasks-group.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/create-similar-tasks-group.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/create-similar-tasks-group.html | zurich | Create a similar tasks group in an event | Identify similar or duplicate event tasks associated with an event and add them to a similar tasks group by grouping them in the Similar tasks groups tab. It helps you to streamline event task management and reduce duplication of efforts. | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Managing BCM workflow tasks",
"Structured workflows for exercises",
"Grouping similar event tasks in events"
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{
"title": "Business Continuity Man... | # Create a similar tasks group in an event
Identify similar or duplicate event tasks associated with an event and add them to a similar tasks group by grouping them in the Similar tasks groups tab. It helps you to streamline event task
management and reduce duplication of efforts.
## Before you begin
Role required: ... | ---
title: Create a similar tasks group in an event
description: Identify similar or duplicate event tasks associated with an event and
add them to a similar tasks group by grouping them in the Similar tasks groups tab.
It helps you to streamline event task management and reduce duplication of efforts.
keywords: []... |
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"title": "Business Continuity Man... | # Manage the Word document templates
Manage the Word document templates centrally using the Admin module in the BCM application. This feature allows you to create or edit templates for BIA, BCP, or other events, providing customized and controlled document generation.
## Before you begin
Role required: sn\_bcm.admin... | ---
title: Manage the Word document templates
description: Manage the Word document templates centrally using the Admin module in
the BCM application. This feature allows you to create or edit templates for BIA,
BCP, or other events, providing customized and controlled document generation.
keywords: []
breadcrumbs:... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/generate-pdf-for-bcp.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/generate-pdf-for-bcp.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/generate-pdf-for-bcp.html | zurich | Generate BCP reports in PDF or Microsoft Word format | Generate a PDF or Microsoft Word copy of a business continuity plan in the BCM Configurable Workspace and save it for a future reference. | [] | [
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"title": "Business Continuity Man... | # Generate BCP reports in PDF or Microsoft Word format
Generate a PDF or Microsoft Word copy of a business continuity plan in the BCM Configurable Workspace and save it for a future reference.
## Before you begin
Role required: sn\_bcm.program\_manager, sn\_bcm.planner
## About this task
To format the PDF for your... | ---
title: Generate BCP reports in PDF or Microsoft Word format
description: Generate a PDF or Microsoft Word copy of a business continuity plan in
the BCM Configurable Workspace and save it for a future reference.
keywords: []
breadcrumbs:
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https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/generate-pdf-for-bia.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/generate-pdf-for-bia.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/generate-pdf-for-bia.html | zurich | Generate BIA reports in PDF or Microsoft Word formats | Generate a PDF or Microsoft Word copy of a business impact analysis in the BCM Configurable Workspace and save it for a future reference. | [] | [
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"title": "Business Continuity Man... | # Generate BIA reports in PDF or Microsoft Word formats
Generate a PDF or Microsoft Word copy of a business impact analysis in the BCM Configurable Workspace and save it for a future reference.
## Before you begin
Role required: sn\_bcm.program\_manager, sn\_bcm.planner
## About this task
To format the PDF for you... | ---
title: Generate BIA reports in PDF or Microsoft Word formats
description: Generate a PDF or Microsoft Word copy of a business impact analysis in
the BCM Configurable Workspace and save it for a future reference.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Business Continuity Management
- Managi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/generate-pdf-for-events.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/generate-pdf-for-events.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/generate-pdf-for-events.html | zurich | Generate reports in PDF or Microsoft Word format | Generate the PDF or Microsoft Word copy of an exercise or a crisis event in the BCM Configurable Workspace and save it for a future reference. | [] | [
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"title": "Business Continuity Man... | # Generate reports in PDF or Microsoft Word format
Generate the PDF or Microsoft Word copy of an exercise or a crisis event in the BCM Configurable Workspace and save it for a future reference.
## Before you begin
Role required: sn\_bcm.planner, sn\_bcm.program\_manager
## About this task
To format the PDF for you... | ---
title: Generate reports in PDF or Microsoft Word format
description: Generate the PDF or Microsoft Word copy of an exercise or a crisis event
in the BCM Configurable Workspace and save it for a future reference.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Business Continuity Management
- Managi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/generate-word-doc-of-bia-bcp-event.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/generate-word-doc-of-bia-bcp-event.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/generate-word-doc-of-bia-bcp-event.html | zurich | Generate reports for BIAs, BCPs, and events | Generate customized reports for BIAs, BCPs, and events directly from their respective records in Microsoft Word format. This functionality enables you to streamline reporting of impact analyses, plans, and events within your organization. | [] | [
"Governance, Risk, and Compliance",
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"title": "Business Continuity Man... | # Generate reports for BIAs, BCPs, and events
Generate customized reports for BIAs, BCPs, and events directly from their respective records in Microsoft Word format. This functionality enables you to streamline reporting of impact analyses, plans, and events within your organization.
## Before you begin
Role require... | ---
title: Generate reports for BIAs, BCPs, and events
description: Generate customized reports for BIAs, BCPs, and events directly from
their respective records in Microsoft Word format. This functionality enables you
to streamline reporting of impact analyses, plans, and events within your organization.
keywords:... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/import-the-automated-task-in-an-exercise.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/import-the-automated-task-in-an-exercise.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/import-the-automated-task-in-an-exercise.html | zurich | Import automated tasks and start an event | Import an automated task from the business continuity plan in the exercise. Using automated tasks during an exercise enhances efficiency and reduces response time for users. | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Managing BCM workflow tasks",
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"title": "Business Continuity Man... | # Import automated tasks and start an event
Import an automated task from the business continuity plan in the exercise. Using automated tasks during an exercise enhances efficiency and reduces response time for users.
## Before you begin
Role required: sn\_bcm.planner, sn\_bcm.program\_manager
## Procedure
1. Navi... | ---
title: Import automated tasks and start an event
description: Import an automated task from the business continuity plan in the exercise.
Using automated tasks during an exercise enhances efficiency and reduces response
time for users.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Business Cont... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/install-docu-designer-add-in-for-bcm.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/install-docu-designer-add-in-for-bcm.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/install-docu-designer-add-in-for-bcm.html | zurich | Install the Document designer add-in | Install ServiceNow Document designer add-in in Microsoft Word. You can then customize the BIA, BCP, event reports and Microsoft Word templates, according to your business needs. | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Generating reports using Document designer"
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"title": "Business Continuity Man... | # Install the Document designer add-in
Install ServiceNow
Document designer add-in in Microsoft Word. You can then customize the BIA, BCP, event reports and Microsoft Word templates, according to your business needs.
## Before you begin
Ensure that the following plugins are activated:
* sn\_grc\_doc\_design
* sn\_o... | ---
title: Install the Document designer add-in
description: Install ServiceNow Document designer add-in in Microsoft Word. You can
then customize the BIA, BCP, event reports and Microsoft Word templates, according
to your business needs.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Business Conti... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/install-document-designer-with-word-plugin.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/install-document-designer-with-word-plugin.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/install-document-designer-with-word-plugin.html | zurich | Install ServiceNow Document designer with Word | Install the ServiceNow Document designer with Word (sn_grc_doc_design) as an optional application. This application is used to generate, customize, and upload the BIA, BCP, and exercise reports in Microsoft Word format from or into your ServiceNow® instance. | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Generating reports using Document designer"
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"title": "Business Continuity Man... | # Install ServiceNow Document designer with Word
Install the ServiceNow
Document designer with Word (sn\_grc\_doc\_design) as an optional application. This application is used to generate, customize, and upload the BIA, BCP, and exercise reports in Microsoft Word format from or into your ServiceNow® instance.
## Befo... | ---
title: Install ServiceNow Document designer with Word
description: "Install the ServiceNow Document designer with Word (sn_grc_doc_design)\
\ as an optional application. This application is used to generate, customize, and\
\ upload the BIA, BCP, and exercise reports in Microsoft Word format from or into\
\ y... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/manage-alerts-in-crisis-map-interface-uib-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/manage-alerts-in-crisis-map-interface-uib-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/manage-alerts-in-crisis-map-interface-uib-ws.html | zurich | Manage alerts from the map interface | Manage alerts from the Crisis map interface to identify threats and their geo-locations relative to your asset location, with options to open, dismiss, edit the impacted area, or revert changes. | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Managing BCM workflow tasks",
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"title": "Business Continuity Man... | # Manage alerts from the map interface
Manage alerts from the Crisis map interface to identify threats and their geo-locations relative to your asset location, with options to open, dismiss, edit the impacted area, or revert changes.
## Before you begin
Role required: sn\_bcm.admin or sn\_bcm.program\_manager
## Ab... | ---
title: Manage alerts from the map interface
description: Manage alerts from the Crisis map interface to identify threats and their
geo-locations relative to your asset location, with options to open, dismiss, edit
the impacted area, or revert changes.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/set-up-document-designer-templates.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/set-up-document-designer-templates.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/set-up-document-designer-templates.html | zurich | Set up the template configurations | Set up the template relationship registry using the Template Configurations module from the General administration setup. Configure data relationships, content configurations, and scripted variables for using the Document designer application so that required data gets displayed in the reports. | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Generating reports using Document designer"
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"title": "Business Continuity Man... | # Set up the template configurations
Set up the template relationship registry using the Template Configurations module from the General administration setup. Configure data relationships, content configurations, and scripted variables for using the Document designer application so that required data gets displayed in... | ---
title: Set up the template configurations
description: Set up the template relationship registry using the Template Configurations
module from the General administration setup. Configure data relationships, content
configurations, and scripted variables for using the Document designer application
so that requ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/start-crisis-event-in-uib-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/start-crisis-event-in-uib-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/start-crisis-event-in-uib-ws.html | zurich | Start a crisis event | Start a crisis event in BCM UIB Workspace. | [] | [
"Governance, Risk, and Compliance",
"Business Continuity Management",
"Managing BCM workflow tasks",
"Structured workflows for crisis events"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-business-continuity-management/task/start-crisis-event-in-uib-ws.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-business-continuity-management/task/start-crisis-event-in-uib-ws.html"><body id="start-cr... | {
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"title": "Business Continuity Man... | # Start a crisis event
Start a crisis event in BCM UIB Workspace.
## Before you begin
Role required: sn\_bcm.planner, sn\_bcm.program\_manager
## Procedure
1. Navigate to Workspaces > Business Continuity Workspace.
2. In the List view, navigate to crisis events > Pending and select New.
The Create New Event for... | ---
title: Start a crisis event
description: Start a crisis event in BCM UIB Workspace.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Business Continuity Management
- Managing BCM workflow tasks
- Structured workflows for crisis events
---
# Start a crisis event
Start a crisis event in BCM UIB Worksp... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/start-exercise-event-in-uib-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-business-continuity-management/task/start-exercise-event-in-uib-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-business-continuity-management/task/start-exercise-event-in-uib-ws.html | zurich | Create an exercise | Create an exercise in BCM UIB Workspace. You can then test your business continuity and recovery plans on a planned date and monitor the completion of the event tasks. | [] | [
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"title": "Business Continuity Man... | # Create an exercise
Create an exercise in BCM UIB Workspace. You can then test your business continuity and recovery plans on a planned date and monitor the completion of the event tasks.
## Before you begin
Role required: sn\_bcm.planner, sn\_bcm.program\_manager
## About this task
Beginning with the Xanadu rele... | ---
title: Create an exercise
description: Create an exercise in BCM UIB Workspace. You can then test your business
continuity and recovery plans on a planned date and monitor the completion of the
event tasks.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Business Continuity Management
- Managing ... |
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"Governance, Risk, and Compliance",
"Business Continuity Management",
"Managing BCM workflow tasks",
"Structured workflows for Crisis map"
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"title": "Business Continuity Man... | # Monitor assets within impacted areas
Monitor assets that are at risk in Crisis map in BCM UIB Workspace, when an alert threat is observed near your business location. You can then protect your resources within the impacted area and prevent major loss for your organization.
## Before you begin
Role required: sn\_bc... | ---
title: Monitor assets within impacted areas
description: Monitor assets that are at risk in Crisis map in BCM UIB Workspace, when
an alert threat is observed near your business location. You can then protect your
resources within the impacted area and prevent major loss for your organization.
keywords: []
bread... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-cam-workspace/concept/import-oscal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-cam-workspace/concept/import-oscal.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-cam-workspace/concept/import-oscal.html | zurich | Import in OSCAL format | The CAM OSCAL import offers a playbook-style experience designed to streamline the integration of security control data. | [] | [
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"Continuous Authorization and Monitoring",
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"title": "Continuous Authorizatio... | # Import in OSCAL format
The CAM OSCAL import offers a playbook-style experience designed to streamline the integration of security control data.
This guided process supports importing JSON files in both Catalog and System Security Plan (SSP) models, using the OSCAL (Open Security Controls Assessment Language) format... | ---
title: Import in OSCAL format
description: The CAM OSCAL import offers a playbook-style experience designed to streamline
the integration of security control data.
keywords: []
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- Governance, Risk, and Compliance
- Continuous Authorization and Monitoring
- Using CAM
- Continuous authorization and moni... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-cam-workspace/concept/oscal-namespace.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-cam-workspace/concept/oscal-namespace.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-cam-workspace/concept/oscal-namespace.html | zurich | OSCAL namespace | To include CAM specific information, custom properties with a unique namespace are used to add impact and tailor the content as needed. | [] | [
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"title": "Continuous Authorizatio... | # OSCAL namespace
To include CAM specific information, custom properties with a unique namespace are used to add impact and tailor the content as needed.
| Field | Description |
| --- | --- |
| impact | Captures control objective impact. |
| justification | Justification for making baseline control not applicable. Pr... | ---
title: OSCAL namespace
description: To include CAM specific information, custom properties with a unique
namespace are used to add impact and tailor the content as needed.
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- Continuous Authorization and Monitoring
- Using CAM
- Continuous authorization ... |
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"Continuous Authorization and Monitoring",
"Using CAM",
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"title": "Continuous Authorizatio... | # Apply overlays to the baseline controls
You can include overlays to the baseline control objectives in the Authorization Package using either addition, subtraction, or a custom action.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > CAM Workspace.
2. To navigate to the Lists page, sele... | ---
title: Apply overlays to the baseline controls
description: You can include overlays to the baseline control objectives in the Authorization
Package using either addition, subtraction, or a custom action.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Continuous Authorization and Monitoring
- Usin... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-cam-workspace/task/auth-package-overview-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-cam-workspace/task/auth-package-overview-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-cam-workspace/task/auth-package-overview-ws.html | zurich | View package details in CAM Workspace | Use the authorization package overview page to view documents and evidence that help you to assess your organization's security posture. | [] | [
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"title": "Continuous Authorizatio... | # View package details in CAM Workspace
Use the authorization package overview page to view documents and evidence that help you to assess your organization's security posture.
## Before you begin
Role required:
* sn\_irm\_cont\_auth.authorization\_official
* sn\_irm\_cont\_auth.information\_owner
* sn\_irm\_cont\_... | ---
title: View package details in CAM Workspace
description: Use the authorization package overview page to view documents and evidence
that help you to assess your organization's security posture.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Continuous Authorization and Monitoring
- Using CAM
- Co... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-cam-workspace/task/export-catalog-cam-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-cam-workspace/task/export-catalog-cam-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-cam-workspace/task/export-catalog-cam-ws.html | zurich | Export OSCAL catalog | From the Control objective list view page, you can export the catalog in OSCAL JSON format for the selected control objectives. This action enables you to export your control objectives from CAM. | [] | [
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"Continuous Authorization and Monitoring",
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"title": "Continuous Authorizatio... | # Export OSCAL catalog
From the Control objective list view page, you can export the catalog in OSCAL JSON format for the selected control objectives. This action enables you to export your control objectives from CAM.
## Before you begin
Role required:
* sn\_irm\_cont\_auth.authorization\_official
* sn\_irm\_cont\... | ---
title: Export OSCAL catalog
description: From the Control objective list view page, you can export the catalog
in OSCAL JSON format for the selected control objectives. This action enables you
to export your control objectives from CAM.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Continuous A... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-cam-workspace/task/generate-oscal-models.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-cam-workspace/task/generate-oscal-models.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-cam-workspace/task/generate-oscal-models.html | zurich | Export OSCAL SSP | From the Authorization package overview record page, generate zip files and export the record's mapped content details in OSCAL format. To generate OSCAL SSP, the selected Authorization package must be in implemented state or after that. This action enables you | [] | [
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From the Authorization package overview record page, generate zip files and export the record's mapped content details in OSCAL format. To generate OSCAL SSP, the selected Authorization package must be in implemented state or
after that. This action enables you to export your authorization package f... | ---
title: Export OSCAL SSP
description: From the Authorization package overview record page, generate zip files
and export the record's mapped content details in OSCAL format. To generate OSCAL
SSP, the selected Authorization package must be in implemented state or after that.
This action enables you
keywords: [... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-cam-workspace/task/import-oscal-cam-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-cam-workspace/task/import-oscal-cam-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-cam-workspace/task/import-oscal-cam-ws.html | zurich | Import OSCAL catalog | From the New Import playbook experience page, you can import OSCAL files in the Catalog model into CAM workspace. This task focuses on uploading and processing the required JSON files to begin the import process. | [] | [
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"title": "Continuous Authorizatio... | # Import OSCAL catalog
From the New Import playbook experience page, you can import OSCAL files in the Catalog model into CAM workspace. This task focuses on uploading and processing the required JSON files to begin the import process.
## Before you begin
Role required:
* sn\_irm\_cont\_auth.info\_system\_sec\_mana... | ---
title: Import OSCAL catalog
description: From the New Import playbook experience page, you can import OSCAL files
in the Catalog model into CAM workspace. This task focuses on uploading and processing
the required JSON files to begin the import process.
keywords: []
breadcrumbs:
- Governance, Risk, and Complian... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-cam-workspace/task/import-oscal-ssp-cam-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-cam-workspace/task/import-oscal-ssp-cam-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-cam-workspace/task/import-oscal-ssp-cam-ws.html | zurich | Import OSCAL SSP | From the New Import playbook experience page, you can import OSCAL files in the System Security Plan (SSP) model into CAM workspace. This action enables you to seamlessly upload authorization package data in OSCAL format. | [] | [
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From the New Import playbook experience page, you can import OSCAL files in the System Security Plan (SSP) model into CAM workspace. This action enables you to seamlessly upload authorization package data in OSCAL format.
## Before you begin
Role required:
* sn\_irm\_cont\_auth.info\_system\_sec\... | ---
title: Import OSCAL SSP
description: From the New Import playbook experience page, you can import OSCAL files
in the System Security Plan (SSP) model into CAM workspace. This action enables
you to seamlessly upload authorization package data in OSCAL format.
keywords: []
breadcrumbs:
- Governance, Risk, and Com... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-cam/reference/cam-components-installed.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-cam/reference/cam-components-installed.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-cam/reference/cam-components-installed.html | zurich | Components installed with Continuous Authorization and Monitoring | Activating the GRC: CAM plugin adds or modifies several tables, user roles, and other components. | [] | [
"Governance, Risk, and Compliance",
"Continuous Authorization and Monitoring",
"CAM reference"
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"title": "Continuous Authorizatio... | # Components installed with Continuous Authorization and Monitoring
Activating the GRC: CAM plugin adds or modifies several tables, user roles, and other components.
## Continuous Authorization and Monitoring system properties
Default properties are set with activation of CAM plug-in.
To configure the CAM report pr... | ---
title: Components installed with Continuous Authorization and Monitoring
description: 'Activating the GRC: CAM plugin adds or modifies several tables, user
roles, and other components.'
keywords: []
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---
# Co... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-cam/reference/cam-form-authorization-package.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-cam/reference/cam-form-authorization-package.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-cam/reference/cam-form-authorization-package.html | zurich | Fields on the Authorization Package form | After you have defined the authorization boundaries for the assets or systems to send through the Authorization to Operate process, you must create an authorization package for that purpose. The package is processed through the seven steps mandated by the | [] | [
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"title": "Continuous Authorizatio... | # Fields on the Authorization Package form
After you have defined the authorization boundaries for the assets or systems to send through the Authorization to Operate process, you must create an authorization package for that purpose. The
package is processed through the seven steps mandated by the RMF.
## Authorizati... | ---
title: Fields on the Authorization Package form
description: After you have defined the authorization boundaries for the assets or
systems to send through the Authorization to Operate process, you must create an
authorization package for that purpose. The package is processed through the seven
steps mandated ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-common/concept/continuous-monitoring-of-entity-based-access.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-common/concept/continuous-monitoring-of-entity-based-access.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-common/concept/continuous-monitoring-of-entity-based-access.html | zurich | Entity based record access rules to secure new records | The entity-based record access rules enables administrators to apply automatic access restrictions to newly created or modified records. This setup helps ensure that entity-based access configurations remain consistently enforced without requiring manual record update when new records are created or | [] | [
"Governance, Risk, and Compliance",
"Common GRC features",
"Entity Based Access"
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... | # Entity based record access rules to secure new records
The entity-based record access rules enables administrators to apply automatic access restrictions to newly created or modified records. This setup helps ensure that entity-based access configurations remain consistently
enforced without requiring manual record ... | ---
title: Entity based record access rules to secure new records
description: The entity-based record access rules enables administrators to apply
automatic access restrictions to newly created or modified records. This setup helps
ensure that entity-based access configurations remain consistently enforced without... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-common/concept/deactivating-entity-based-access.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-common/concept/deactivating-entity-based-access.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-common/concept/deactivating-entity-based-access.html | zurich | Deactivating entity based access configuration | Deactivation of entity-based access (EBA) configuration will not only deactivate the configuration but also streamlines administrative workflows by automating the evaluation of access restrictions applied at the record level. | [] | [
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... | # Deactivating entity based access configuration
Deactivation of entity-based access (EBA) configuration will not only deactivate the configuration but also streamlines administrative workflows by automating the evaluation of access restrictions applied at the record
level.
When you initiate the deactivation of an EB... | ---
title: Deactivating entity based access configuration
description: Deactivation of entity-based access (EBA) configuration will not only
deactivate the configuration but also streamlines administrative workflows by automating
the evaluation of access restrictions applied at the record level.
keywords: []
breadc... |
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... | # Entity based record access update utility guided assistance
The entity-based bulk access update utility is a guided assistance, designed to simplify the application of enabling or disabling access restrictions across large volumes of records. This utility helps scale access management
efforts efficiently. It improve... | ---
title: Entity based record access update utility guided assistance
description: The entity-based bulk access update utility is a guided assistance, designed
to simplify the application of enabling or disabling access restrictions across
large volumes of records. This utility helps scale access management effort... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-common/reference/eba-configuration-states.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-common/reference/eba-configuration-states.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-common/reference/eba-configuration-states.html | zurich | Entity based record access update utility configuration states | Entity-based access configuration states represent the defined permissions and control settings. | [] | [
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... | # Entity based record access update utility configuration states
Entity-based access configuration states represent the defined permissions and control settings.
Table 1. States of entity-based access configuration
| State | Description |
| --- | --- |
| Draft | The configuration has been created but isn’t yet active... | ---
title: Entity based record access update utility configuration states
description: Entity-based access configuration states represent the defined permissions
and control settings.
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... | # Configure entity-based record access rules on record types
Configure entity-based record access rules on record types to ensure that access restrictions are applied automatically on new records without requiring any manual intervention.
## Before you begin
Role required: Users with sn\_grc\_ent\_access.admin or sn... | ---
title: Configure entity-based record access rules on record types
description: Configure entity-based record access rules on record types to ensure
that access restrictions are applied automatically on new records without requiring
any manual intervention.
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... | # Deactivate entity-based access configuration
Deactivate an entity-based access (EBA) configuration to disable access restrictions from associated records, confirming only active and relevant configurations control data access.
## Before you begin
Role required: sn\_grc\_ent\_access.admin
## About this task
Remov... | ---
title: Deactivate entity-based access configuration
description: Deactivate an entity-based access (EBA) configuration to disable access
restrictions from associated records, confirming only active and relevant configurations
control data access.
keywords: []
breadcrumbs:
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- Co... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-fsc-accelerator/concept/financial-services-control-accelerator.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-fsc-accelerator/concept/financial-services-control-accelerator.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-fsc-accelerator/concept/financial-services-control-accelerator.html | zurich | Financial Services Control Accelerator | The Financial Services Control Accelerator gives customers an operational head-start when adopting the Financial Services Control. When the accelerator is downloaded and activated in the GRC applications, pre-configured authority documents, citations, and control objectives. | [] | [
"Governance, Risk, and Compliance",
"Common GRC features",
"GRC use case accelerators"
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... | # Financial Services Control Accelerator
The Financial Services Control Accelerator gives customers an operational head-start when adopting the Financial Services Control. When the accelerator is downloaded and activated in the GRC applications, pre-configured
authority documents, citations, and control objectives.
#... | ---
title: Financial Services Control Accelerator
description: The Financial Services Control Accelerator gives customers an operational
head-start when adopting the Financial Services Control. When the accelerator is
downloaded and activated in the GRC applications, pre-configured authority documents,
citations,... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/concept/analyze-impact-tolerance-importance-of-service-in-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/concept/analyze-impact-tolerance-importance-of-service-in-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/concept/analyze-impact-tolerance-importance-of-service-in-ws.html | zurich | Performing Importance and impact tolerance assessment | By analyzing the importance and the impact tolerance of your business service or service offering, you can measure how possible disruptions might impact the performance of a service. You can use the assessment questionnaire template in Operational Resilience Workspace to | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience"
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"title": "Operational Resilience"... | # Performing Importance and impact tolerance assessment
By analyzing the importance and the impact tolerance of your business service or service offering, you can measure how possible disruptions might impact the performance of a service. You can use the assessment questionnaire
template in Operational Resilience Wor... | ---
title: Performing Importance and impact tolerance assessment
description: "By analyzing the importance and the impact tolerance of your business\
\ service or service offering, you can measure how possible disruptions might impact\
\ the performance of a service. You can use the assessment questionnaire templat... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/concept/opres-ws-homepage-overview.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/concept/opres-ws-homepage-overview.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/concept/opres-ws-homepage-overview.html | zurich | Resilience metrics | You can view resilience metrics for services or business services, and pillars on the landing page of the Operational Resilience Workspace. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
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"title": "Operational Resilience"... | # Resilience metrics
You can view resilience metrics for services or business services, and pillars on the landing page of the Operational Resilience Workspace.
## Services, Business services, and Pillars overview
The landing page displays a summary of the resilience metrics for the services or business services and... | ---
title: Resilience metrics
description: You can view resilience metrics for services or business services, and
pillars on the landing page of the Operational Resilience Workspace.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
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# Resilie... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/concept/scenario-analysis-in-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/concept/scenario-analysis-in-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/concept/scenario-analysis-in-ws.html | zurich | Conducting scenario analysis | By performing a scenario analysis, you can determine the risks that might impact your business. You can analyze the impact of the scenarios and events on your business services. You can also track the actions and improvements from the scenario | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
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"title": "Operational Resilience"... | # Conducting scenario analysis
By performing a scenario analysis, you can determine the risks that might impact your business. You can analyze the impact of the scenarios and events on your business services. You can also track the actions and improvements
from the scenario analysis in Operational Resilience Workspace... | ---
title: Conducting scenario analysis
description: By performing a scenario analysis, you can determine the risks that might
impact your business. You can analyze the impact of the scenarios and events on
your business services. You can also track the actions and improvements from the
scenario
keywords: []
brea... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/concept/setup-homepage.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/concept/setup-homepage.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/concept/setup-homepage.html | zurich | Landing page and dashboard views | The landing page in the Operational Resilience Workspace provides a single-pane overview of the services, business services, and pillars in your organization. The dashboard displays resilience metrics, including operational status, completed activities, red flags, and suggestions for improvement. | [] | [
"Governance, Risk, and Compliance",
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The landing page in the Operational Resilience Workspace provides a single-pane overview of the services, business services, and pillars in your organization. The dashboard displays resilience metrics, including operational status, completed activities, red flags, and
suggestions for... | ---
title: Landing page and dashboard views
description: The landing page in the Operational Resilience Workspace provides a single-pane
overview of the services, business services, and pillars in your organization. The
dashboard displays resilience metrics, including operational status, completed activities,
red... |
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"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Performing Importance and impact tolerance assessment",
"Create an Importance and impact tolerance assessment"
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"title": "Operational Resilience"... | # Create New Importance and impact tolerance assessment form
Use the Create New Importance and impact tolerance assessment form in Operational Resilience Workspace to create an assessment for the business service.
## Create New Importance and impact tolerance assessment form
For description of the field values, see ... | ---
title: Create New Importance and impact tolerance assessment form
description: Use the Create New Importance and impact tolerance assessment form in
Operational Resilience Workspace to create an assessment for the business service.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilie... |
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"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Gathering data aligned with latest CSDM setup",
"Add a service to Operational Resilience reporting"
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"title": "Operational Resilience"... | # Create New Service form
Use the Create New Service form in Operational Resilience Workspace to set up a business
service and configure its related lists.
## Create New Service form
For a description of the
field values, see the following table.
Table 1. Create New Service form
| Field | Description |
| --- | --- ... | ---
title: Create New Service form
description: Use the Create New Service form in Operational Resilience Workspace to
set up a business service and configure its related lists.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
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"title": "Operational Resilience"... | # Add a participant and monitor the responses
Add a participant to the scenario analysis first and then add the scenario event, services, issues, and so on. If you are the scenario analysis owner, you can add the stakeholders and reviewers to the scenario analysis in Operational Resilience Workspace. You can then coll... | ---
title: Add a participant and monitor the responses
description: Add a participant to the scenario analysis first and then add the scenario
event, services, issues, and so on. If you are the scenario analysis owner, you
can add the stakeholders and reviewers to the scenario analysis in Operational Resilience
key... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/add-a-scenario-event.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/add-a-scenario-event.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/task/add-a-scenario-event.html | zurich | Add a scenario event | Add a scenario event to the scenario analysis and analyze its impact on the business service. By adding the participants, dependencies, services, issues to the scenario analysis in Operational Resilience Workspace, you can determine the impact of the scenario event | [] | [
"Governance, Risk, and Compliance",
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"Conducting scenario analysis",
"Adding a scenario event to the analysis"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/add-a-scenario-event.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/add-a-scenario-event.html"><body id="add-a-scenario-event"><main role="main"><article... | {
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"title": "Operational Resilience"... | # Add a scenario event
Add a scenario event to the scenario analysis and analyze its impact on the business service. By adding the participants, dependencies, services, issues to the scenario analysis in Operational Resilience Workspace, you can determine the impact of the scenario event on the business service.
## B... | ---
title: Add a scenario event
description: Add a scenario event to the scenario analysis and analyze its impact
on the business service. By adding the participants, dependencies, services, issues
to the scenario analysis in Operational Resilience Workspace, you can determine
the impact of the scenario event
key... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/add-an-issue-to-the-analysis.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/add-an-issue-to-the-analysis.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/task/add-an-issue-to-the-analysis.html | zurich | Associate an issue and operational vulnerability | Associate an issue to your scenario analysis by either creating a new issue or adding an existing one. You can also incorporate operational vulnerabilities into the analysis. This enables you to assess resilience gaps and develop a mitigation plan. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Conducting scenario analysis"
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"title": "Operational Resilience"... | # Associate an issue and operational vulnerability
Associate an issue to your scenario analysis by either creating a new issue or adding an existing one. You can also incorporate operational vulnerabilities into the analysis. This enables you to assess resilience gaps and
develop a mitigation plan.
## Before you begi... | ---
title: Associate an issue and operational vulnerability
description: Associate an issue to your scenario analysis by either creating a new
issue or adding an existing one. You can also incorporate operational vulnerabilities
into the analysis. This enables you to assess resilience gaps and develop a mitigation
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/add-service-event-participant-to-analysis-in-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/add-service-event-participant-to-analysis-in-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/task/add-service-event-participant-to-analysis-in-ws.html | zurich | Associate a scope and define the dependencies | Associate a scope by adding services and define the dependencies with the scenario analysis by adding services. You can then begin to analyze the impact of the scenarios and events in Operational Resilience Workspace. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Conducting scenario analysis"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/add-service-event-participant-to-analysis-in-ws.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/add-service-event-participant-to-analysis-in-ws.html"><bod... | {
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"title": "Operational Resilience"... | # Associate a scope and define the dependencies
Associate a scope by adding services and define the dependencies with the scenario analysis by adding services. You can then begin to analyze the impact of the scenarios and events in Operational Resilience Workspace.
## Before you begin
Role required: sn\_oper\_res.ma... | ---
title: Associate a scope and define the dependencies
description: Associate a scope by adding services and define the dependencies with
the scenario analysis by adding services. You can then begin to analyze the impact
of the scenarios and events in Operational Resilience Workspace.
keywords: []
breadcrumbs:
- ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/approve-the-assessment-in-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/approve-the-assessment-in-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/task/approve-the-assessment-in-ws.html | zurich | Close the assessment | Close the inactive Importance and impact tolerance assessment in the Operational Resilience Workspace. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Performing Importance and impact tolerance assessment"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/approve-the-assessment-in-ws.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/approve-the-assessment-in-ws.html"><body id="approve-the-assessment-in-ws"><m... | {
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"title": "Operational Resilience"... | # Close the assessment
Close the inactive Importance and impact tolerance assessment in the Operational Resilience Workspace.
## Before you begin
Role required: sn\_oper\_res.manager
## About this task
The owner of the assessment typically closes the inactive assessments.
## Procedure
1. Navigate to Workspaces >... | ---
title: Close the assessment
description: Close the inactive Importance and impact tolerance assessment in the
Operational Resilience Workspace.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Managing Operational Resilience
- Performing Importance and impact tolerance asses... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/close-the-scenario-analysis.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/close-the-scenario-analysis.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/task/close-the-scenario-analysis.html | zurich | Close the scenario analysis | Close the scenario analysis in Operational Resilience Workspace. After closing the scenario analysis, you can share your observations and notes with the stakeholders. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Conducting scenario analysis"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/close-the-scenario-analysis.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/close-the-scenario-analysis.html"><body id="close-the-scenario-analysis"><main... | {
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"title": "Operational Resilience"... | # Close the scenario analysis
Close the scenario analysis in Operational Resilience Workspace. After closing the scenario
analysis, you can share your observations and notes with the stakeholders.
## Before you begin
Role required: sn\_oper\_res.manager
## Procedure
1. Navigate to Workspaces > Operational Resilien... | ---
title: Close the scenario analysis
description: Close the scenario analysis in Operational Resilience Workspace. After
closing the scenario analysis, you can share your observations and notes with the
stakeholders.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Managing ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/create-an-assessment-for-services-in-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/create-an-assessment-for-services-in-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/task/create-an-assessment-for-services-in-ws.html | zurich | Create an Importance and impact tolerance assessment | Determine the importance and impact tolerance of a business service by conducting an assessment using either Smart Assessment or Legacy assessment. The assessment questionnaire helps you to measure the service's importance and its impact on customers based on their responses. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Performing Importance and impact tolerance assessment"
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"title": "Operational Resilience"... | # Create an Importance and impact tolerance assessment
Determine the importance and impact tolerance of a business service by conducting an assessment using either Smart Assessment or Legacy assessment. The assessment questionnaire helps you to measure the service's importance and its impact on customers based on thei... | ---
title: Create an Importance and impact tolerance assessment
description: Determine the importance and impact tolerance of a business service by
conducting an assessment using either Smart Assessment or Legacy assessment. The
assessment questionnaire helps you to measure the service's importance and its impact
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/create-new-attestation-in-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/create-new-attestation-in-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/task/create-new-attestation-in-ws.html | zurich | Perform the self-attestation assessment | Create an assessment for the self-attestation and certify the resilience status of services in the Operational Resilience Workspace. Perform the self-attestation assessment using the Smart Assessment template provided with the base system. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Certifying services using self-attestation"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/create-new-attestation-in-ws.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/create-new-attestation-in-ws.html"><body id="create-new-attestation-in-ws"><m... | {
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"title": "Operational Resilience"... | # Perform the self-attestation assessment
Create an assessment for the self-attestation and certify the resilience status of services in the Operational Resilience Workspace. Perform the self-attestation assessment using the Smart Assessment template provided with the base system.
## Before you begin
Role required: ... | ---
title: Perform the self-attestation assessment
description: Create an assessment for the self-attestation and certify the resilience
status of services in the Operational Resilience Workspace. Perform the self-attestation
assessment using the Smart Assessment template provided with the base system.
keywords: []... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/create-scenario-analysis-in-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/create-scenario-analysis-in-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/task/create-scenario-analysis-in-ws.html | zurich | Create a scenario analysis | Create a scenario analysis for the business service in Operational Resilience Workspace. You can analyze the impact of the scenarios and associated events. You can then calculate the disruptions and determine if any of your services are breached. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Conducting scenario analysis"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/create-scenario-analysis-in-ws.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/create-scenario-analysis-in-ws.html"><body id="create-scenario-analysis-in-... | {
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"title": "Operational Resilience"... | # Create a scenario analysis
Create a scenario analysis for the business service in Operational Resilience Workspace. You can analyze the impact of the scenarios and associated events. You can then calculate the disruptions and determine if any of your services are breached.
## Before you begin
Role required: sn\_op... | ---
title: Create a scenario analysis
description: Create a scenario analysis for the business service in Operational Resilience
Workspace. You can analyze the impact of the scenarios and associated events. You
can then calculate the disruptions and determine if any of your services are breached.
keywords: []
bread... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/request-plan-approval-for-scenario-analysis.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/request-plan-approval-for-scenario-analysis.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/task/request-plan-approval-for-scenario-analysis.html | zurich | Request approval and approve the scenario analysis | Request an analysis approval for the scenario analysis in Operational Resilience Workspace. With an approval, you can then close the scenario analysis. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Conducting scenario analysis"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/request-plan-approval-for-scenario-analysis.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/request-plan-approval-for-scenario-analysis.html"><body id="re... | {
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"title": "Operational Resilience"... | # Request approval and approve the scenario analysis
Request an analysis approval for the scenario analysis in Operational Resilience Workspace.
With an approval, you can then close the scenario analysis.
## Before you begin
Role required: sn\_oper\_res.manager
## Procedure
1. Navigate to the scenario analysis tha... | ---
title: Request approval and approve the scenario analysis
description: Request an analysis approval for the scenario analysis in Operational
Resilience Workspace. With an approval, you can then close the scenario analysis.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Man... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/request-plan-approval.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/request-plan-approval.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/task/request-plan-approval.html | zurich | Request the plan approval | Request the plan approval from the analysis approver. You can then proceed with the scenario analysis in Operational Resilience Workspace. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Conducting scenario analysis"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/request-plan-approval.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/request-plan-approval.html"><body id="request-plan-approval"><main role="main"><arti... | {
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"title": "Operational Resilience"... | # Request the plan approval
Request the plan approval from the analysis approver. You can then proceed with the scenario analysis in Operational Resilience Workspace.
## Before you begin
Role required: sn\_oper\_res.manager
## Procedure
1. Navigate to Workspaces > Operational Resilience Workspace > All scenario an... | ---
title: Request the plan approval
description: Request the plan approval from the analysis approver. You can then proceed
with the scenario analysis in Operational Resilience Workspace.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Managing Operational Resilience
- Conduct... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/submit-an-assessment-in-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/submit-an-assessment-in-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/task/submit-an-assessment-in-ws.html | zurich | Define the scope and begin the assessment | Define the scope by adding a business service to the Importance and impact tolerance assessment. With this assessment, you can estimate the impact and possible disruptions that can affect your business services. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Performing Importance and impact tolerance assessment"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/submit-an-assessment-in-ws.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/submit-an-assessment-in-ws.html"><body id="submit-an-assessment-in-ws"><main ro... | {
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"title": "Operational Resilience"... | # Define the scope and begin the assessment
Define the scope by adding a business service to the Importance and impact tolerance assessment. With this assessment, you can estimate the impact and possible disruptions that can affect your business services.
## Before you begin
Role required: sn\_oper\_res.manager
## ... | ---
title: Define the scope and begin the assessment
description: Define the scope by adding a business service to the Importance and impact
tolerance assessment. With this assessment, you can estimate the impact and possible
disruptions that can affect your business services.
keywords: []
breadcrumbs:
- Governance... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/submit-an-importance-and-impact-tolerance-assessment-in-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/submit-an-importance-and-impact-tolerance-assessment-in-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/task/submit-an-importance-and-impact-tolerance-assessment-in-ws.html | zurich | Submit the assessment | Log in as an assessor of the Importance and impact tolerance assessment, respond to the questionnaire, and submit the assessment in Operational Resilience Workspace for an approval. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Performing Importance and impact tolerance assessment"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/submit-an-importance-and-impact-tolerance-assessment-in-ws.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/submit-an-importance-and-impact-tolerance-asses... | {
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{
"title": "Operational Resilience"... | # Submit the assessment
Log in as an assessor of the Importance and impact tolerance assessment, respond to the questionnaire, and submit the assessment in Operational Resilience Workspace for an approval.
## Before you begin
Role required: sn\_oper\_res.manager
## Procedure
1. Navigate to Workspaces > Operational... | ---
title: Submit the assessment
description: Log in as an assessor of the Importance and impact tolerance assessment,
respond to the questionnaire, and submit the assessment in Operational Resilience
Workspace for an approval.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/update-a-self-attestation-record-in-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/update-a-self-attestation-record-in-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/task/update-a-self-attestation-record-in-ws.html | zurich | Submit the self-attestation report | Submit the self-attestation report to its owner for the certification. You can then generate the PDF of the self-attestation report in the Operational Resilience Workspace for your records. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Certifying services using self-attestation"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/update-a-self-attestation-record-in-ws.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res-ws/task/update-a-self-attestation-record-in-ws.html"><body id="update-a-sel... | {
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"title": "Operational Resilience"... | # Submit the self-attestation report
Submit the self-attestation report to its owner for the certification. You can then generate the PDF of the self-attestation report in the Operational Resilience Workspace for your records.
## Before you begin
Role required: sn\_oper\_res.manager
## Procedure
1. Navigate to Wor... | ---
title: Submit the self-attestation report
description: Submit the self-attestation report to its owner for the certification.
You can then generate the PDF of the self-attestation report in the Operational
Resilience Workspace for your records.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Oper... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/verify-response-to-the-assessment-in-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res-ws/task/verify-response-to-the-assessment-in-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res-ws/task/verify-response-to-the-assessment-in-ws.html | zurich | Request an approval for the assessment | Request an approval for the Importance and impact tolerance assessment in Operational Resilience Workspace. With an approval, you can make sure that an accurate rating is assigned to your business services. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Performing Importance and impact tolerance assessment"
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"title": "Operational Resilience"... | # Request an approval for the assessment
Request an approval for the Importance and impact tolerance assessment in Operational Resilience Workspace. With an approval, you can make sure that an accurate rating is
assigned to your business services.
## Before you begin
Role required: sn\_oper\_res.manager
## Procedur... | ---
title: Request an approval for the assessment
description: Request an approval for the Importance and impact tolerance assessment
in Operational Resilience Workspace. With an approval, you can make sure that an
accurate rating is assigned to your business services.
keywords: []
breadcrumbs:
- Governance, Risk, ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/concept/configure-operational-resilience.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/concept/configure-operational-resilience.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/concept/configure-operational-resilience.html | zurich | Configuring Operational Resilience | Configure the Operational Resilience application to identify risks, failed controls, monitor services and processes, and ensure a complete resilience of your organization. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/concept/configure-operational-resilience.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/concept/configure-operational-resilience.html"><body id="configure-operational-re... | {
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"title": "Operational Resilience"... | # Configuring Operational Resilience
Configure the Operational Resilience application to identify risks, failed controls, monitor services and processes, and ensure a complete resilience of your organization.
## Operational Resilience configuration overview
A typical configuration of the Operational Resilience appli... | ---
title: Configuring Operational Resilience
description: Configure the Operational Resilience application to identify risks, failed
controls, monitor services and processes, and ensure a complete resilience of your
organization.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/concept/flexible-data-model-changes.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/concept/flexible-data-model-changes.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/concept/flexible-data-model-changes.html | zurich | Using the flexible data model | Starting with Operational Resilience, Release 21.0.x, the flexible data model enhances operational resilience metrics by improving data visualization and the flow of dependent services. It also supports multiple dashboards with insights into red flags, business service importance, and impact tolerance. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Gathering data aligned with latest CSDM setup"
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"title": "Operational Resilience"... | # Using the flexible data model
Starting with Operational Resilience, Release 21.0.x, the flexible data model enhances operational resilience metrics by improving data visualization and the flow of dependent services. It also supports multiple dashboards with insights
into red flags, business service importance, and i... | ---
title: Using the flexible data model
description: Starting with Operational Resilience, Release 21.0.x, the flexible data
model enhances operational resilience metrics by improving data visualization and
the flow of dependent services. It also supports multiple dashboards with insights
into red flags, busines... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/concept/main-node-relationship-fw.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/concept/main-node-relationship-fw.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/concept/main-node-relationship-fw.html | zurich | Main node configurations | Starting with Release 20.1.x, the Main node configurations, supported by the Data Relationships Framework, are available with Operational Resilience to define dependency roll-up chains. Operational Resilience administrators configure the entity types and pillars, generate the entities, and then establish relationships | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Exploring Operational Resilience"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/concept/main-node-relationship-fw.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/concept/main-node-relationship-fw.html"><body id="main-node-relationship-fw"><main role=... | {
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"title": "Operational Resilience"... | # Main node configurations
Starting with Release 20.1.x, the Main node configurations, supported by the Data Relationships Framework, are available with Operational Resilience to define dependency roll-up chains. Operational Resilience administrators configure the entity types and pillars, generate the entities, and t... | ---
title: Main node configurations
description: Starting with Release 20.1.x, the Main node configurations, supported
by the Data Relationships Framework, are available with Operational Resilience to
define dependency roll-up chains. Operational Resilience administrators configure
the entity types and pillars, g... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-ICT-thirdparty-serv-prov-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-ICT-thirdparty-serv-prov-form.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/reference/create-ICT-thirdparty-serv-prov-form.html | zurich | Create New ICT third-party service provider form | On the Create New ICT third-party service provider form, fill in the fields. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Maintaining Digital resilience third-party registers",
"Using Digital resilience third-party registers",
"Create a third party and enhance digital resilience data"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-ICT-thirdparty-serv-prov-form.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-ICT-thirdparty-serv-prov-form.html"><body id="create-ICT-t... | {
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"title": "Operational Resilience"... | # Create New ICT third-party service provider form
On the Create New ICT third-party service provider form, fill in the fields.
Table 1. Create New ICT third-party service provider form
| Field | Description |
| --- | --- |
| Type of code to identify the ICT third-party service provider | Type of code that is used to... | ---
title: Create New ICT third-party service provider form
description: On the Create New ICT third-party service provider form, fill in the
fields.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Managing Operational Resilience
- Maintaining Digital resilience third-party reg... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-new-appl-service-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-new-appl-service-form.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/reference/create-new-appl-service-form.html | zurich | Create New Service Instance form | Use the Create New Service Instance form in Operational Resilience Workspace to set up an application service and configure its related lists. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Gathering data aligned with latest CSDM setup",
"Add an application service to Operational Resilience reporting"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-new-appl-service-form.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-new-appl-service-form.html"><body id="create-new-appl-service-form... | {
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"topic_id": "product/grc-common/reference/r_WhatIsGRC.html"
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"title": "Operational Resilience"... | # Create New Service Instance form
Use the Create New Service Instance form in Operational Resilience Workspace to set up an application service and configure its related lists.
## Create New Service Instance form
For a description of the field values, see the following table.
Table 1. Create New Service Instance f... | ---
title: Create New Service Instance form
description: Use the Create New Service Instance form in Operational Resilience Workspace
to set up an application service and configure its related lists.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Managing Operational Resilienc... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-new-asmt-ict-service.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-new-asmt-ict-service.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/reference/create-new-asmt-ict-service.html | zurich | Create New Assessment of the ICT service | On the Create New Assessment of the ICT service form, fill in the fields. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Maintaining Digital resilience third-party registers",
"Using Digital resilience third-party registers",
"Create an assessment and enhance digital resilience data"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-new-asmt-ict-service.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-new-asmt-ict-service.html"><body id="create-new-asmt-ict-service"><... | {
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"title": "Operational Resilience"... | # Create New Assessment of the ICT service
On the Create New Assessment of the ICT service form, fill in the fields.
Table 1. Create New Assessment of the ICT service form
| Field | Description |
| --- | --- |
| SysID | Unique 32-character GUID (Globally Unique ID) that identifies each assessment record in an instanc... | ---
title: Create New Assessment of the ICT service
description: On the Create New Assessment of the ICT service form, fill in the fields.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Managing Operational Resilience
- Maintaining Digital resilience third-party registers
- Usin... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-new-business-process-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-new-business-process-form.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/reference/create-new-business-process-form.html | zurich | Create New Business Process form | Use the Create New Business Process form in Operational Resilience Workspace to set up a business process and configure its related lists. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Gathering data aligned with latest CSDM setup",
"Add a business process to Operational Resilience reporting"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-new-business-process-form.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-new-business-process-form.html"><body id="create-new-business-... | {
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"title": "Operational Resilience"... | # Create New Business Process form
Use the Create New Business Process form in Operational Resilience Workspace to set up a business process and configure its related lists.
## Create New Business Process form
For a description of the field values, see the following table.
Table 1. Create New Business Process form
... | ---
title: Create New Business Process form
description: Use the Create New Business Process form in Operational Resilience Workspace
to set up a business process and configure its related lists.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Managing Operational Resilience
- ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-new-business-service-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-new-business-service-form.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/reference/create-new-business-service-form.html | zurich | Create New Business Service form | Use the Create New Business Service form in Operational Resilience Workspace to set up a business service and configure its related lists. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Gathering data aligned with latest CSDM setup",
"Add a business service to Operational Resilience reporting"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-new-business-service-form.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-new-business-service-form.html"><body id="create-new-business-... | {
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"title": "Operational Resilience"... | # Create New Business Service form
Use the Create New Business Service form in Operational Resilience Workspace to set up a business service and configure its related lists.
## Create New Business Service form
For a description of the field values, see the following table.
Table 1. Create New Business Service form
... | ---
title: Create New Business Service form
description: Use the Create New Business Service form in Operational Resilience Workspace
to set up a business service and configure its related lists.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Managing Operational Resilience
- ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-new-cont-arrange-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-new-cont-arrange-form.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/reference/create-new-cont-arrange-form.html | zurich | Create New Contractual arrangement form | On the Create New Contractual arrangement form, fill in the fields. For each contract, a separate form would be required. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Maintaining Digital resilience third-party registers",
"Using Digital resilience third-party registers",
"Create a contract and enhance digital resilience data"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-new-cont-arrange-form.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-new-cont-arrange-form.html"><body id="create-new-cont-arrange-form... | {
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"title": "Operational Resilience"... | # Create New Contractual arrangement form
On the Create New Contractual arrangement form, fill in the fields. For each contract, a separate form would be required.
## Create New Contractual arrangement form
Table 1. Create New Contractual arrangement form
| Field | Description |
| --- | --- |
| Contractual arrangeme... | ---
title: Create New Contractual arrangement form
description: On the Create New Contractual arrangement form, fill in the fields. For
each contract, a separate form would be required.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Managing Operational Resilience
- Maintainin... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-new-offering-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-new-offering-form.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/reference/create-new-offering-form.html | zurich | Create New Offering form | Use the Create New Offering form in Operational Resilience Workspace to set up a service offering and configure its related information. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Gathering data aligned with latest CSDM setup",
"Add a service offering to Operational Resilience reporting"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-new-offering-form.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-new-offering-form.html"><body id="create-new-offering-form"><main role... | {
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"title": "Operational Resilience"... | # Create New Offering form
Use the Create New Offering form in Operational Resilience Workspace to set up a service offering and configure its related information.
## Create New Offering form
For a description of the field values, see the following table.
Table 1. Create New Offering form
| Field | Description |
| ... | ---
title: Create New Offering form
description: Use the Create New Offering form in Operational Resilience Workspace
to set up a service offering and configure its related information.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Managing Operational Resilience
- Gathering ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-supply-chain-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/create-supply-chain-form.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/reference/create-supply-chain-form.html | zurich | Create New ICT service supply chain form | On the Create New ICT service supply chain form, fill in the fields. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Maintaining Digital resilience third-party registers",
"Using Digital resilience third-party registers",
"Create a supply chain and enhance digital resilience data"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-supply-chain-form.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/create-supply-chain-form.html"><body id="create-supply-chain-form"><main role... | {
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"title": "Operational Resilience"... | # Create New ICT service supply chain form
On the Create New ICT service supply chain form, fill in the fields.
Table 1. Create New ICT service supply chain form
| Field | Description |
| --- | --- |
| Number | Unique number of the supply chain. For example, SCHAIN0001001. This field is auto-filled. |
| Contractual a... | ---
title: Create New ICT service supply chain form
description: On the Create New ICT service supply chain form, fill in the fields.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Managing Operational Resilience
- Maintaining Digital resilience third-party registers
- Using Dig... |
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"Governance, Risk, and Compliance",
"Operational Resilience",
"Configuring Operational Resilience",
"Create the Main node configuration record"
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"title": "Operational Resilience"... | # Main node configuration form
Use the Main node configuration form to create a Main node configuration record in the Data Relationships Framework.
## Main node configuration new record form
Table 1. Main node configuration new record form
| Field | Description |
| --- | --- |
| Name | Name of the Main node configur... | ---
title: Main node configuration form
description: Use the Main node configuration form to create a Main node configuration
record in the Data Relationships Framework.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Configuring Operational Resilience
- Create the Main node co... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/props-installed-with-or.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/reference/props-installed-with-or.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/reference/props-installed-with-or.html | zurich | Properties installed with Operational Resilience | When you install the Operational Resilience application, several system properties are added to your instance. You may not need to modify these properties. The user with the sn_oper_res.admin role can maintain these properties. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Operational Resilience reference"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/props-installed-with-or.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/reference/props-installed-with-or.html"><body id="props-installed-with-or"><main role="m... | {
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{
"title": "Operational Resilience"... | # Properties installed with Operational Resilience
When you install the Operational Resilience application, several system properties are added to your instance. You may not need to modify these properties. The user with the sn\_oper\_res.admin role can maintain these
properties.
## Properties installed
| Property |... | ---
title: Properties installed with Operational Resilience
description: When you install the Operational Resilience application, several system
properties are added to your instance. You may not need to modify these properties.
The user with the sn_oper_res.admin role can maintain these properties.
keywords: []
br... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/add-app-ser.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/add-app-ser.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/add-app-ser.html | zurich | Add an application service to Operational Resilience reporting | Add an application service to Operational Resilience reporting. Beginning with Operational Resilience, Release 21.0.x,the Application services module is supported in the Operational Resilience Workspace. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Gathering data aligned with latest CSDM setup"
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"title": "Operational Resilience"... | # Add an application service to Operational Resilience reporting
Add an application service to Operational Resilience reporting. Beginning with Operational Resilience, Release 21.0.x,the Application services module is supported in the Operational Resilience Workspace.
## Before you begin
Role required: sn\_oper\_res... | ---
title: Add an application service to Operational Resilience reporting
description: Add an application service to Operational Resilience reporting. Beginning
with Operational Resilience, Release 21.0.x,the Application services module is supported
in the Operational Resilience Workspace.
keywords: []
breadcrumbs:... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/add-rela-for-created-records-in-csdm-header.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/add-rela-for-created-records-in-csdm-header.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/add-rela-for-created-records-in-csdm-header.html | zurich | Verify the Main node configurations and relationships | Verify that the Main node configurations are set up and the relationships are configured in Operational Resilience. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Gathering data aligned with latest CSDM setup"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/add-rela-for-created-records-in-csdm-header.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/add-rela-for-created-records-in-csdm-header.html"><body id="add-rela... | {
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"title": "Operational Resilience"... | # Verify the Main node configurations and relationships
Verify that the Main node configurations are set up and the relationships are configured in Operational Resilience.
## Before you begin
Role required: sn\_oper\_res.manager
## Procedure
1. Navigate to All > Data Relationships Framework > Main node configurati... | ---
title: Verify the Main node configurations and relationships
description: Verify that the Main node configurations are set up and the relationships
are configured in Operational Resilience.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Managing Operational Resilience
- Ga... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/add-so.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/add-so.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/add-so.html | zurich | Add a service offering to Operational Resilience reporting | Add a service offering to Operational Resilience reporting. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Gathering data aligned with latest CSDM setup"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/add-so.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/add-so.html"><body id="add-so"><main role="main"><article role="article" class="dita" id="add-so" aria-la... | {
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"title": "Operational Resilience"... | # Add a service offering to Operational Resilience reporting
Add a service offering to Operational Resilience reporting.
## Before you begin
Role required: sn\_oper\_res.manager
## About this task
Beginning with Operational Resilience, Release 21.0.x, records in the Services, Business services, Offerings, Business... | ---
title: Add a service offering to Operational Resilience reporting
description: Add a service offering to Operational Resilience reporting.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Managing Operational Resilience
- Gathering data aligned with latest CSDM setup
---
# Ad... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/conf-end-to-end-wf-for-ser.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/conf-end-to-end-wf-for-ser.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/conf-end-to-end-wf-for-ser.html | zurich | Sample end-to-end workflow for services | Configure an end-to-end workflow for the service to fetch the CSDM dependencies and red flags data to Operational Resilience. You must ensure that entities are generated and associated with pillars, and that the Main node configurations are set up before | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Configuring Operational Resilience"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/conf-end-to-end-wf-for-ser.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/conf-end-to-end-wf-for-ser.html"><body id="conf-end-to-end-wf-for-ser"><main role="ma... | {
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"topic_id": "product/grc-common/reference/r_WhatIsGRC.html"
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{
"title": "Operational Resilience"... | # Sample end-to-end workflow for services
Configure an end-to-end workflow for the service to fetch the CSDM dependencies and red flags data to Operational Resilience. You must ensure that entities are generated and associated with pillars, and that the Main node configurations are set up before fetching the required ... | ---
title: Sample end-to-end workflow for services
description: Configure an end-to-end workflow for the service to fetch the CSDM dependencies
and red flags data to Operational Resilience. You must ensure that entities are
generated and associated with pillars, and that the Main node configurations are
set up be... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/configure-app-ser-to-dep-config.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/configure-app-ser-to-dep-config.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/configure-app-ser-to-dep-config.html | zurich | Sample Application service to dependencies configuration | Create an Application service to dependencies sample Main node configuration record for linking an application service to the dependencies. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Configuring Operational Resilience"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/configure-app-ser-to-dep-config.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/configure-app-ser-to-dep-config.html"><body id="configure-app-ser-to-dep-config"... | {
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"title": "Operational Resilience"... | # Sample Application service to dependencies configuration
Create an Application service to dependencies sample Main node configuration record for linking an application service to the dependencies.
## Before you begin
Role required: sn\_oper\_res.admin
## About this task
For the configuration sequence and instruc... | ---
title: Sample Application service to dependencies configuration
description: Create an Application service to dependencies sample Main node configuration
record for linking an application service to the dependencies.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Configuri... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/configure-end-to-end-wf-bs.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/configure-end-to-end-wf-bs.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/configure-end-to-end-wf-bs.html | zurich | Sample end-to-end workflow for business services | Configure an end-to-end workflow for the business service to fetch the CSDM dependencies and red flags data to Operational Resilience. You must ensure that entities are generated and associated with pillars, and that the Main node configurations are set up | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Configuring Operational Resilience"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/configure-end-to-end-wf-bs.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/configure-end-to-end-wf-bs.html"><body id="configure-end-to-end-wf-bs"><main role="ma... | {
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"title": "Operational Resilience"... | # Sample end-to-end workflow for business services
Configure an end-to-end workflow for the business service to fetch the CSDM dependencies and red flags data to Operational Resilience. You must ensure that entities are generated and associated with pillars, and that the Main node configurations are set up before fetc... | ---
title: Sample end-to-end workflow for business services
description: Configure an end-to-end workflow for the business service to fetch the
CSDM dependencies and red flags data to Operational Resilience. You must ensure
that entities are generated and associated with pillars, and that the Main node
configurat... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/configure-opres-prop.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/configure-opres-prop.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/configure-opres-prop.html | zurich | Configure Operational Resilience properties | Configure main properties of the Operational Resilience so that you can set up and fetch data into the application for reporting purposes. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Configuring Operational Resilience"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/configure-opres-prop.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/configure-opres-prop.html"><body id="configure-opres-prop"><main role="main"><article role=... | {
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{
"title": "Operational Resilience"... | # Configure Operational Resilience properties
Configure main properties of the Operational Resilience so that you can set up and fetch data into the application for reporting purposes.
## Before you begin
Role required: sn\_oper\_res.admin
## About this task
Configurations and customizations: When you update an ap... | ---
title: Configure Operational Resilience properties
description: Configure main properties of the Operational Resilience so that you can
set up and fetch data into the application for reporting purposes.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Configuring Operational... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/configure-ser-to-dep-main-node-config.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/configure-ser-to-dep-main-node-config.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/configure-ser-to-dep-main-node-config.html | zurich | Sample Services to dependencies configuration | Create a Services to dependencies sample Main node configuration record for linking services to dependencies. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Configuring Operational Resilience"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/configure-ser-to-dep-main-node-config.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/configure-ser-to-dep-main-node-config.html"><body id="configure-ser-to-dep... | {
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"title": "Governance, Risk, and Compliance",
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{
"title": "Operational Resilience"... | # Sample Services to dependencies configuration
Create a Services to dependencies sample Main node configuration record for linking services to dependencies.
## Before you begin
Role required: sn\_oper\_res.admin
## About this task
For the configuration sequence and instructions in Operational Resilience, see Conf... | ---
title: Sample Services to dependencies configuration
description: Create a Services to dependencies sample Main node configuration record
for linking services to dependencies.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Configuring Operational Resilience
---
# Sample S... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/create-new-attestation-template.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/create-new-attestation-template.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/create-new-attestation-template.html | zurich | Create and edit the attestation template | Create a customized attestation template in the Operational Resilience application that suits your business needs. By customizing an attestation template, you can add your own questions for your self-attestation. You can also edit an existing attestation template for your own | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Configuring Operational Resilience",
"Completing general administrative tasks"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/create-new-attestation-template.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/create-new-attestation-template.html"><body id="create-new-attestation-template"... | {
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{
"title": "Operational Resilience"... | # Create and edit the attestation template
Create a customized attestation template in the Operational Resilience application that suits your business needs. By customizing an attestation template, you can add your own questions for your self-attestation. You can also edit an existing attestation template
for your own... | ---
title: Create and edit the attestation template
description: Create a customized attestation template in the Operational Resilience
application that suits your business needs. By customizing an attestation template,
you can add your own questions for your self-attestation. You can also edit an existing
attest... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/create-records-in-bulk-opres-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/create-records-in-bulk-opres-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/create-records-in-bulk-opres-ws.html | zurich | Create records in bulk | Create records in bulk from the Digital resilience third-party registers using Third-party Risk Management rather than creating one record at a time for single or multiple entities. You can save time and effort by working on multiple records at a | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Maintaining Digital resilience third-party registers",
"Using Digital resilience third-party registers"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/create-records-in-bulk-opres-ws.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/create-records-in-bulk-opres-ws.html"><body id="create-records-in-bulk-opres-ws"... | {
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{
"title": "Governance, Risk, and Compliance",
"topic_id": "product/grc-common/reference/r_WhatIsGRC.html"
},
{
"title": "Operational Resilience"... | # Create records in bulk
Create records in bulk from the Digital resilience third-party registers using Third-party Risk Management rather than creating one record at a time for single or multiple entities. You can save time and effort by working on multiple records at a time.
## Before you begin
Role required: sn\_... | ---
title: Create records in bulk
description: Create records in bulk from the Digital resilience third-party registers
using Third-party Risk Management rather than creating one record at a time for
single or multiple entities. You can save time and effort by working on multiple
records at a
keywords: []
breadcr... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/download-opres.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/download-opres.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/download-opres.html | zurich | Install Operational Resilience application | Install the GRC: Operational Resilience application from the ServiceNow Store and run it in your instance. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Configuring Operational Resilience"
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"title": "Operational Resilience"... | # Install Operational Resilience application
Install the GRC: Operational Resilience application from the ServiceNow Store and run it in your instance.
## Before you begin
Role required: admin
## Procedure
1. Navigate to System Applications > All Available Applications > All.
2. Find the GRC: Operational Resilienc... | ---
title: Install Operational Resilience application
description: 'Install the GRC: Operational Resilience application from the ServiceNow
Store and run it in your instance.'
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Configuring Operational Resilience
---
# Install Oper... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/execute-sch-jobs.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/execute-sch-jobs.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/execute-sch-jobs.html | zurich | Execute the scheduled jobs | Execute the scheduled jobs required for the main node relationships. After the scheduled jobs are executed, CSDM objects with their configured relationships are imported into Operational Resilience for reporting. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Gathering data aligned with latest CSDM setup"
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"title": "Operational Resilience"... | # Execute the scheduled jobs
Execute the scheduled jobs required for the main node relationships. After the scheduled jobs are executed, CSDM objects with their configured relationships are imported into Operational Resilience for reporting.
## Before you begin
Role required: sn\_oper\_res.manager
Before executing ... | ---
title: Execute the scheduled jobs
description: Execute the scheduled jobs required for the main node relationships.
After the scheduled jobs are executed, CSDM objects with their configured relationships
are imported into Operational Resilience for reporting.
keywords: []
breadcrumbs:
- Governance, Risk, and Co... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/set-up-entity-types.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/set-up-entity-types.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/set-up-entity-types.html | zurich | Configure entity types and entity filters | Configure the entity type and entity filter using the Core UI (UI16) view in the Operational Resilience application. IT enables you to define the relevant data for your business entity. | [] | [
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"Operational Resilience",
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"title": "Operational Resilience"... | # Configure entity types and entity filters
Configure the entity type and entity filter using the Core UI (UI16) view in the Operational Resilience application. IT enables you to define the relevant data for your business entity.
## Before you begin
Role required: sn\_oper\_res.admin
## About this task
Note: If yo... | ---
title: Configure entity types and entity filters
description: Configure the entity type and entity filter using the Core UI (UI16)
view in the Operational Resilience application. IT enables you to define the relevant
data for your business entity.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- O... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/set-up-main-node.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/set-up-main-node.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/set-up-main-node.html | zurich | Create the Main node configuration record | Create the Main node configuration record to fetch data into Operational Resilience for reporting. Main node configurations are available with the base system. You can use the existing Main node configurations or create new Main node configurations for your business | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Configuring Operational Resilience"
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"title": "Operational Resilience"... | # Create the Main node configuration record
Create the Main node configuration record to fetch data into Operational Resilience for reporting. Main node configurations are available with the base system. You can use the existing Main node configurations or create new Main node configurations for your business
needs.
... | ---
title: Create the Main node configuration record
description: Create the Main node configuration record to fetch data into Operational
Resilience for reporting. Main node configurations are available with the base system.
You can use the existing Main node configurations or create new Main node configurations
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/set-up-pillars.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/set-up-pillars.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/set-up-pillars.html | zurich | Configure the pillars | Configure the pillar using the Core UI (UI16) view in the Operational Resilience application. You can then define the core areas relevant to your business entity. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Configuring Operational Resilience",
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"title": "Operational Resilience"... | # Configure the pillars
Configure the pillar using the Core UI (UI16) view in the Operational Resilience application. You can then define the core areas relevant to your business entity.
## Before you begin
Role required: sn\_oper\_res.admin
## About this task
Note: If you have set up the entity types and pillars ... | ---
title: Configure the pillars
description: Configure the pillar using the Core UI (UI16) view in the Operational
Resilience application. You can then define the core areas relevant to your business
entity.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Configuring Operati... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/update-node-rel-config.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/update-node-rel-config.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/update-node-rel-config.html | zurich | Create the Node relationship configuration record | Create a Node relationship configuration record and update the node relationships including source table, configuration items (CI) relationships, and non-CI relationships. In the Node relationship configurations, define how the given source table is connected to another table (target table). | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
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"title": "Operational Resilience"... | # Create the Node relationship configuration record
Create a Node relationship configuration record and update the node relationships including source table, configuration items (CI) relationships, and non-CI relationships. In the Node relationship configurations, define how
the given source table is connected to anot... | ---
title: Create the Node relationship configuration record
description: Create a Node relationship configuration record and update the node relationships
including source table, configuration items (CI) relationships, and non-CI relationships.
In the Node relationship configurations, define how the given source t... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/update-records-bulk-opres-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-operational-res/task/update-records-bulk-opres-ws.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-operational-res/task/update-records-bulk-opres-ws.html | zurich | Update existing records in bulk | Update existing records in bulk from the Digital resilience third-party registers using Third-party Risk Management. | [] | [
"Governance, Risk, and Compliance",
"Operational Resilience",
"Managing Operational Resilience",
"Maintaining Digital resilience third-party registers",
"Using Digital resilience third-party registers"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/update-records-bulk-opres-ws.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-operational-res/task/update-records-bulk-opres-ws.html"><body id="update-records-bulk-opres-ws"><main ro... | {
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"title": "Operational Resilience"... | # Update existing records in bulk
Update existing records in bulk from the Digital resilience third-party registers using Third-party Risk Management.
## Before you begin
Role required: sn\_oper\_res.admin
## About this task
To achieve the best results, upload the records in the following order due to their interd... | ---
title: Update existing records in bulk
description: Update existing records in bulk from the Digital resilience third-party
registers using Third-party Risk Management.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Operational Resilience
- Managing Operational Resilience
- Maintaining Digital res... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-policy-and-compliance/concept/c_GRCControls.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-policy-and-compliance/concept/c_GRCControls.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-policy-and-compliance/concept/c_GRCControls.html | zurich | Manage controls | Controls are specific implementations of a control objective. Retired controls do not appear in the list. Before defining controls, take time to rationalize, consolidate, and define the important controls in your organization. | [
"Policy and Compliance Management",
"Controls module"
] | [
"Governance, Risk, and Compliance",
"Policy and Compliance Management",
"Using the Classic user interface for Policy and Compliance tasks"
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"title": "Policy and Compliance M... | # Manage controls
Controls are specific implementations of a control objective. Retired controls do not appear in the list. Before defining controls, take time to rationalize, consolidate, and define the important controls in your
organization.
## Rationalize your controls
If you upload all your controls in bulk, yo... | ---
title: Manage controls
description: Controls are specific implementations of a control objective. Retired
controls do not appear in the list. Before defining controls, take time to rationalize,
consolidate, and define the important controls in your organization.
keywords:
- Policy and Compliance Management
- Co... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-policy-and-compliance/concept/define-policy-extension-approval-rules.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-policy-and-compliance/concept/define-policy-extension-approval-rules.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-policy-and-compliance/concept/define-policy-extension-approval-rules.html | zurich | Define policy extension approval rules | Enable the GRC Approval Configurator from the Policy and Compliance Properties page to allow multiple approvers for policy extension approvals, replacing the single default approver (Compliance Manager). | [] | [
"Governance, Risk, and Compliance",
"Policy and Compliance Management",
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"title": "Policy and Compliance M... | # Define policy extension approval rules
Enable the GRC Approval Configurator from the Policy and Compliance Properties page to allow multiple approvers for policy extension approvals, replacing the single default approver (Compliance Manager).
To enhance flexibility in policy extension approvals, enable the GRC Appr... | ---
title: Define policy extension approval rules
description: Enable the GRC Approval Configurator from the Policy and Compliance Properties
page to allow multiple approvers for policy extension approvals, replacing the single
default approver (Compliance Manager).
keywords: []
breadcrumbs:
- Governance, Risk, and... |
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"Policy and Compliance Management",
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"title": "Policy and Compliance M... | # GRC Approval Configurator for approving policy exceptions and extensions
Users can now manage policy exceptions and extensions with granular, multi-level approval flows using the GRC Approval Configurator.
Users can now configure policy exceptions and extensions through the GRC Approval Configurator. The GRC Approv... | ---
title: GRC Approval Configurator for approving policy exceptions and extensions
description: Users can now manage policy exceptions and extensions with granular,
multi-level approval flows using the GRC Approval Configurator.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Policy and Compliance Man... |
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"Governance, Risk, and Compliance",
"Policy and Compliance Management",
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"title": "Policy and Compliance M... | # Supporting information for Now Assist for Integrated Risk Management (IRM)
Get a quick overview of the important information that is related to the Now Assist for Integrated Risk Management (IRM) application.
## Supported versions
Now Assist for IRM is supported starting from the Zurich release.
## Supported user... | ---
title: Supporting information for Now Assist for Integrated Risk Management (IRM)
description: Get a quick overview of the important information that is related to
the Now Assist for Integrated Risk Management (IRM) application.
keywords: []
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- Governance, Risk, and Compliance
- Policy and Compliance ... |
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Act on the recommendations like accept as duplicate, retain as primary or dismiss to enable compliance managers and analysts to streamline their processes by identifying, deduplicating, and rationalizing similar control
objectives within the compliance librar... | ---
title: Act on the recommendations for similar control objectives
description: Act on the recommendations like accept as duplicate, retain as primary
or dismiss to enable compliance managers and analysts to streamline their processes
by identifying, deduplicating, and rationalizing similar control objectives wit... |
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"title": "Policy and Compliance M... | # Define policy exception and extension rules using GRC Approval Configurator
Configure granular approval rules for policy exceptions and extensions using the GRC Approval Configurator.
## Before you begin
Role required: sn\_compliance.manager to create the policy exception and extension rules.
## Procedure
1. Nav... | ---
title: Define policy exception and extension rules using GRC Approval Configurator
description: Configure granular approval rules for policy exceptions and extensions
using the GRC Approval Configurator.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Policy and Compliance Management
- Implementing... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-policy-and-compliance/task/enable-grc-approval-configurator.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-policy-and-compliance/task/enable-grc-approval-configurator.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-policy-and-compliance/task/enable-grc-approval-configurator.html | zurich | Enable GRC Approval Configurator | Enable the GRC Approval Configurator from the Policy and Compliance Properties page. | [] | [
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"Policy and Compliance Management",
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"Policy and Compliance Management enhancement steps",
"GRC Approval Configurator for approving policy exceptions and extensions"
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"title": "Governance, Risk, and Compliance",
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{
"title": "Policy and Compliance M... | # Enable GRC Approval Configurator
Enable the GRC Approval Configurator from the Policy and Compliance Properties page.
## Before you begin
Role required: sn\_compliance.manager
## Procedure
1. Navigate to All > Policy and Compliance > Properties.
2. Select Yes for the Enable GRC Approval Configurator instead of l... | ---
title: Enable GRC Approval Configurator
description: Enable the GRC Approval Configurator from the Policy and Compliance Properties
page.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Policy and Compliance Management
- Implementing Policy and Compliance Management
- Policy and Compliance Manageme... |
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