loc string | api string | lastmod string | changefreq string | priority float64 | sitemappart string | locale string | bundle string | page_id string | release string | title string | description string | keywords list | breadcrumbs list | html_content string | page_content dict | clean_text string | rich_text string |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-risk/task/create-smart-assessment-template-for-risk-identification.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-risk/task/create-smart-assessment-template-for-risk-identification.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-risk/task/create-smart-assessment-template-for-risk-identification.html | zurich | Create a smart assessment template for risk identification | Create a smart assessment template for risk identification using the Smart Assessment Engine application. | [] | [
"Governance, Risk, and Compliance",
"Risk Management",
"Integrating Risk Management with other applications",
"Application risk assessment using Advanced Risk Assessment"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-risk/task/create-smart-assessment-template-for-risk-identification.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-risk/task/create-smart-assessment-template-for-risk-identification.html"><body id="crea... | {
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"breadcrumbs": [
{
"title": "Governance, Risk, and Compliance",
"topic_id": "product/grc-common/reference/r_WhatIsGRC.html"
},
{
"title": "Risk Management",
... | # Create a smart assessment template for risk identification
Create a smart assessment template for risk identification using the Smart Assessment Engine application.
## Before you begin
Role required: sn\_risk.admin
## Procedure
1. Navigate to All > Assessment Workspace.
2. On the Assessment workspace landing pag... | ---
title: Create a smart assessment template for risk identification
description: Create a smart assessment template for risk identification using the
Smart Assessment Engine application.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Risk Management
- Integrating Risk Management with other applicati... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-workspace-audit/concept/lite-audit-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-workspace-audit/concept/lite-audit-workspace.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-workspace-audit/concept/lite-audit-workspace.html | zurich | Audit Workspace limited | The Lite Audit workspace is a simplified version of the Audit Management workspace. In this workspace, you can access engagements, add existing entities to an engagement, and create activities. If the advanced core store app is installed, evidence(s) can also | [] | [
"Governance, Risk, and Compliance",
"Audit Management",
"Audit Workspace"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-workspace-audit/concept/lite-audit-workspace.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-workspace-audit/concept/lite-audit-workspace.html"><body id="lite-audit-workspace"><main role="main"><article... | {
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"breadcrumbs": [
{
"title": "Governance, Risk, and Compliance",
"topic_id": "product/grc-common/reference/r_WhatIsGRC.html"
},
{
"title": "Audit Management",
... | # Audit Workspace limited
The Lite Audit workspace is a simplified version of the Audit Management workspace. In this workspace, you can access engagements, add existing entities to an engagement, and create activities. If the advanced core store app is
installed, evidence(s) can also be associated with the engagement... | ---
title: Audit Workspace limited
description: The Lite Audit workspace is a simplified version of the Audit Management
workspace. In this workspace, you can access engagements, add existing entities
to an engagement, and create activities. If the advanced core store app is installed,
evidence(s) can also
keywor... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-workspace-audit/task/create-test-step-plans-in-the-test-plan.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-workspace-audit/task/create-test-step-plans-in-the-test-plan.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-workspace-audit/task/create-test-step-plans-in-the-test-plan.html | zurich | Create test step plans in the test plan | Create a test step plan from the Audit Workspace by selecting a test plan, opening the Test step plans tab, and entering details like identifier and assessment objective. | [] | [
"Governance, Risk, and Compliance",
"Audit Management",
"Audit Workspace"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-workspace-audit/task/create-test-step-plans-in-the-test-plan.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-workspace-audit/task/create-test-step-plans-in-the-test-plan.html"><body id="create-test-step... | {
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{
"title": "Governance, Risk, and Compliance",
"topic_id": "product/grc-common/reference/r_WhatIsGRC.html"
},
{
"title": "Audit Management",
... | # Create test step plans in the test plan
Create a test step plan from the Audit Workspace by selecting a test plan, opening the Test step plans tab, and entering details like identifier and assessment objective.
## Before you begin
Role required: sn\_audit.admin or sn\_audit.manager
## About this task
Test step p... | ---
title: Create test step plans in the test plan
description: Create a test step plan from the Audit Workspace by selecting a test
plan, opening the Test step plans tab, and entering details like identifier and
assessment objective.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Audit Management
-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-workspace-audit/task/create-test-step-templates-in-the-test-templates.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-workspace-audit/task/create-test-step-templates-in-the-test-templates.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-workspace-audit/task/create-test-step-templates-in-the-test-templates.html | zurich | Create test step templates in the test templates | Create and add a test step template to a test template from the Audit Workspace to define control assessment steps. | [] | [
"Governance, Risk, and Compliance",
"Audit Management",
"Audit Workspace"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-workspace-audit/task/create-test-step-templates-in-the-test-templates.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-workspace-audit/task/create-test-step-templates-in-the-test-templates.html"><body id... | {
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{
"title": "Governance, Risk, and Compliance",
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{
"title": "Audit Management",
... | # Create test step templates in the test templates
Create and add a test step template to a test template from the Audit Workspace to define control assessment steps.
## Before you begin
Role required: sn\_audit.admin, sn\_audit.manager, or sn\_audit.user
## Procedure
1. Navigate to Workspaces > Audit Workspace.
2... | ---
title: Create test step templates in the test templates
description: Create and add a test step template to a test template from the Audit
Workspace to define control assessment steps.
keywords: []
breadcrumbs:
- Governance, Risk, and Compliance
- Audit Management
- Audit Workspace
---
# Create test step templat... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-workspace-audit/task/create-the-tests-step-in-the-control-test.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-workspace-audit/task/create-the-tests-step-in-the-control-test.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-workspace-audit/task/create-the-tests-step-in-the-control-test.html | zurich | Create the Tests step in the control test | Apply the objective effectiveness of the test step and the operating effectiveness, desired effectiveness of the control test to determine the control effectiveness of the control test. A test step is applied to check the control test at a granular | [] | [
"Governance, Risk, and Compliance",
"Audit Management",
"Audit Workspace"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-workspace-audit/task/create-the-tests-step-in-the-control-test.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-workspace-audit/task/create-the-tests-step-in-the-control-test.html"><body id="create-the-t... | {
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{
"title": "Governance, Risk, and Compliance",
"topic_id": "product/grc-common/reference/r_WhatIsGRC.html"
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{
"title": "Audit Management",
... | # Create the Tests step in the control test
Apply the objective effectiveness of the test step and the operating effectiveness, desired effectiveness of the control test to determine the control effectiveness of the control test. A test step is applied to check the
control test at a granular level.
## Before you begi... | ---
title: Create the Tests step in the control test
description: Apply the objective effectiveness of the test step and the operating
effectiveness, desired effectiveness of the control test to determine the control
effectiveness of the control test. A test step is applied to check the control test
at a granular... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-workspace-audit/task/request-evidence-during-audits-using-audit-workspace-and-assest-audit-response.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-workspace-audit/task/request-evidence-during-audits-using-audit-workspace-and-assest-audit-response.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-workspace-audit/task/request-evidence-during-audits-using-audit-workspace-and-assest-audit-response.html | zurich | Request evidence using Audit Workspace to Assest Audit Response | Request evidence at any stage during an audit using the Audit Workspace. The details about the items for which evidence is requested are also provided to the person responsible for providing the evidence. | [] | [
"Governance, Risk, and Compliance",
"Audit Management",
"Audit Workspace",
"Audit Workspace for the Audit supervisor"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-workspace-audit/task/request-evidence-during-audits-using-audit-workspace-and-assest-audit-response.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-workspace-audit/task/request-evidence-during-audits-us... | {
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{
"title": "Governance, Risk, and Compliance",
"topic_id": "product/grc-common/reference/r_WhatIsGRC.html"
},
{
"title": "Audit Management",
... | # Request evidence using Audit Workspace to Assest Audit Response
Request evidence at any stage during an audit using the Audit Workspace. The details about the items for which evidence is requested are also provided to the person responsible for providing the evidence.
## Before you begin
Role required: sn\_grc-adv... | ---
title: Request evidence using Audit Workspace to Assest Audit Response
description: Request evidence at any stage during an audit using the Audit Workspace.
The details about the items for which evidence is requested are also provided to
the person responsible for providing the evidence.
keywords: []
breadcrumb... |
https://www.servicenow.com/docs/en-US/bundle/zurich-governance-risk-compliance/page/product/grc-workspace-compliance/concept/compliance-score-common-control.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-governance-risk-compliance/page/product/grc-workspace-compliance/concept/compliance-score-common-control.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-governance-risk-compliance | product/grc-workspace-compliance/concept/compliance-score-common-control.html | zurich | Impact of common control on compliance score calculation | Whenever an entity is associated to a common control and termed as a reliant entity, there is an impact on the compliance score of the entity on account of the common control test results. | [
"compliance score",
"common control"
] | [
"Governance, Risk, and Compliance",
"Policy and Compliance Management",
"Performing compliance tasks in Compliance Workspace",
"Using the Compliance Workspace",
"Manage controls using the Compliance Workspace",
"Testing common control and implementing results on multiple reliant entities"
] | <article class="hascomments" data-page="bundle:zurich-governance-risk-compliance/enus/product/grc-workspace-compliance/concept/compliance-score-common-control.html" id="bundle:zurich-governance-risk-compliance/enus/product/grc-workspace-compliance/concept/compliance-score-common-control.html"><body id="compliance-score... | {
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{
"title": "Governance, Risk, and Compliance",
"topic_id": "product/grc-common/reference/r_WhatIsGRC.html"
},
{
"title": "Policy and Compliance M... | # Impact of common control on compliance score calculation
Whenever an entity is associated to a common control and termed as a reliant entity,
there is an impact on the compliance score of the entity on account of the common control test
results.
All active, associated common controls contribute to the compliance sc... | ---
title: Impact of common control on compliance score calculation
description: Whenever an entity is associated to a common control and termed as a
reliant entity, there is an impact on the compliance score of the entity on account
of the common control test results.
keywords:
- compliance score
- common control
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-government-industry/page/product/public-sector/concept/psds-gmp-using-set-up-grants-management-program.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-government-industry/page/product/public-sector/concept/psds-gmp-using-set-up-grants-management-program.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-government-industry | product/public-sector/concept/psds-gmp-using-set-up-grants-management-program.html | zurich | Create a grant program using Grants Management Program Set Up for Public Sector Digital Services | If you're a grant program manager at a government service agency, you can use the Public Sector Digital Services Grants Management program setup to either create a new grant program from scratch, or create one from an existing configuration. | [] | [
"Public Sector Digital Services",
"Using Public Sector Digital Services",
"Using Playbooks",
"Using Grants Management"
] | <article class="hascomments" data-page="bundle:zurich-government-industry/enus/product/public-sector/concept/psds-gmp-using-set-up-grants-management-program.html" id="bundle:zurich-government-industry/enus/product/public-sector/concept/psds-gmp-using-set-up-grants-management-program.html"><body id="psds-gmp-using-set-u... | {
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"breadcrumbs": [
{
"title": "Public Sector Digital Services",
"topic_id": "product/public-sector/concept/bun-public-sector-landing-page.html"
},
{
"title": "Using... | # Create a grant program using Grants Management Program Set Up for Public Sector Digital Services
If you're a grant program manager at a government service agency, you can use the Public Sector Digital Services
Grants Management program setup to either create a new grant program from scratch, or create one from an e... | ---
title: Create a grant program using Grants Management Program Set Up for Public Sector
Digital Services
description: "If you're a grant program manager at a government service agency, you\
\ can use the Public Sector Digital Services Grants Management program setup\u200B\
\ to either create a new grant progra... |
https://www.servicenow.com/docs/en-US/bundle/zurich-government-industry/page/product/public-sector/concept/public-sector-digital-services-data-model.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-government-industry/page/product/public-sector/concept/public-sector-digital-services-data-model.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-government-industry | product/public-sector/concept/public-sector-digital-services-data-model.html | zurich | Public Sector Digital Services data model | Learn about the Public Sector Digital Services application by viewing data model and role relationship diagrams. These diagrams show the relationships between the tables and roles within the application and provide an overall picture of how the Public Sector Digital | [] | [
"Public Sector Digital Services",
"Public Sector Digital Services reference"
] | <article class="hascomments" data-page="bundle:zurich-government-industry/enus/product/public-sector/concept/public-sector-digital-services-data-model.html" id="bundle:zurich-government-industry/enus/product/public-sector/concept/public-sector-digital-services-data-model.html"><body id="public-sector-digital-services-d... | {
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{
"title": "Public Sector Digital Services",
"topic_id": "product/public-sector/concept/bun-public-sector-landing-page.html"
},
{
"title": "Publi... | # Public Sector Digital Services data model
Learn about the Public Sector Digital Services application by viewing data
model and role relationship diagrams. These diagrams show the relationships between the tables
and roles within the application and provide an overall picture of how the Public Sector Digital Services... | ---
title: Public Sector Digital Services data model
description: Learn about the Public Sector Digital Services application by viewing
data model and role relationship diagrams. These diagrams show the relationships
between the tables and roles within the application and provide an overall picture
of how the Pub... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-biomed-components.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-biomed-components.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-biomed-components.html | zurich | Components installed with Care Team Operations for Biomed | Several types of components such as tables, user roles, and business rules are installed when you install the Care Team Operations for Biomed plugin. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Biomed",
"Reference"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-biomed-components.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-biomed-components.html"><body id="cto-biomed-components"><main role="main"... | {
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{
"title": "Healthcare and Life Sciences",
"topic_id": "product/healthcare-life-sciences/concept/hcls-overview.html"
},
{
"title": "Healthcare Op... | # Components installed with Care Team Operations for Biomed
Several types of components such as tables, user roles, and business rules are installed when you install the Care Team Operations for Biomed plugin.
Note: The Application Files table lists the components that are installed with this application. For instruc... | ---
title: Components installed with Care Team Operations for Biomed
description: Several types of components such as tables, user roles, and business
rules are installed when you install the Care Team Operations for Biomed plugin.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Car... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-biomed-plugin-info.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-biomed-plugin-info.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-biomed-plugin-info.html | zurich | Set up work order synchronization in Care Team Operations for Biomed | The Field Service Management [com.snc.work_management] plugin is required for work order synchronization to function with Care Team Operations for Biomed. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Biomed",
"Configuring"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-biomed-plugin-info.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-biomed-plugin-info.html"><body id="cto-biomed-plugin-info"><main role="ma... | {
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{
"title": "Healthcare and Life Sciences",
"topic_id": "product/healthcare-life-sciences/concept/hcls-overview.html"
},
{
"title": "Healthcare Op... | # Set up work order synchronization in Care Team Operations for Biomed
The Field Service Management [com.snc.work\_management] plugin is required for work order synchronization to function with Care Team Operations for Biomed.
For Care Team Operations for Biomed to create work orders from Healthcare Biomed cases, the... | ---
title: Set up work order synchronization in Care Team Operations for Biomed
description: The Field Service Management [com.snc.work_management] plugin is required
for work order synchronization to function with Care Team Operations for Biomed.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-case-overview.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-case-overview.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-evs-case-overview.html | zurich | Healthcare EVS case overview | Use the Healthcare EVS case [sn_cto_evs_case] to create case types for environmental service support requests. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services",
"Exploring Care Team Operations for Environmental Services"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-case-overview.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-case-overview.html"><body id="cto-evs-case-overview"><main role="main"... | {
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{
"title": "Healthcare and Life Sciences",
"topic_id": "product/healthcare-life-sciences/concept/hcls-overview.html"
},
{
"title": "Healthcare Op... | # Healthcare EVS case overview
Use the Healthcare EVS case [sn\_cto\_evs\_case] to create case types for environmental service support requests.
## Healthcare Environmental Services case overview
If the Field Service Management [com.snc.work\_management] plugin is installed, Healthcare EVS cases automatically genera... | ---
title: Healthcare EVS case overview
description: Use the Healthcare EVS case [sn_cto_evs_case] to create case types for
environmental service support requests.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Environmental Services
- Exploring Care Team O... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-configuring.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-configuring.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-evs-configuring.html | zurich | Configuring Care Team Operations for Environmental Services | Set up the Care Team Operations for Environmental Services application. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-configuring.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-configuring.html"><body id="cto-evs-configuring"><main role="main"><arti... | {
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"title": "Healthcare Op... | # Configuring Care Team Operations for Environmental Services
Set up the Care Team Operations for Environmental Services application.
## Configuration overview
1. Activate Care Team Operations for Environmental Services
Install the Care Team Operations for Environmental Services application (sn\_cto\_evs) if ... | ---
title: Configuring Care Team Operations for Environmental Services
description: Set up the Care Team Operations for Environmental Services application.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Environmental Services
---
# Configuring Care Team Oper... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-create-requests.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-create-requests.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-evs-create-requests.html | zurich | Creating service requests for Care Team Operations for Environmental Services | Use Care Team Operations for Environmental Services to report environmental services issues using Care Team Portal. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-create-requests.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-create-requests.html"><body id="cto-evs-create-requests"><main role=... | {
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"title": "Healthcare Op... | # Creating service requests for Care Team Operations for Environmental Services
Use Care Team Operations for Environmental Services to report environmental services issues using Care Team Portal.
| ---
title: Creating service requests for Care Team Operations for Environmental Services
description: Use Care Team Operations for Environmental Services to report environmental
services issues using Care Team Portal.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operati... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-data-model.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-data-model.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-evs-data-model.html | zurich | Care Team Operations for Environmental Services tables | The Healthcare EVS Case [sn_cto_evs_case] enables streamlined support for environmental services support use cases. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services",
"Care Team Operations for Environmental Services Reference"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-data-model.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-data-model.html"><body id="cto-evs-data-model"><main role="main"><article... | {
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"title": "Healthcare Op... | # Care Team Operations for Environmental Services tables
The Healthcare EVS Case [sn\_cto\_evs\_case] enables streamlined support for environmental services support use cases.
It extends the Healthcare Operations Core case.
Table 1. Healthcare EVS Case [sn\_cto\_evs\_case]
| Field | Description |
| --- | --- |
| Num... | ---
title: Care Team Operations for Environmental Services tables
description: The Healthcare EVS Case [sn_cto_evs_case] enables streamlined support
for environmental services support use cases.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Environmental S... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-exploring.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-exploring.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-evs-exploring.html | zurich | Exploring Care Team Operations for Environmental Services | Use the Care Team Operations for Environmental Services application to support your care team in resolving environmental support issues quickly and efficiently. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-exploring.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-exploring.html"><body id="cto-evs-exploring"><main role="main"><article ro... | {
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"title": "Healthcare Op... | # Exploring Care Team Operations for Environmental Services
Use the Care Team Operations for Environmental Services application to support your care team in resolving environmental support issues quickly and efficiently.
## Care Team Operations for Environmental Services overview
Care Team Operations for Environment... | ---
title: Exploring Care Team Operations for Environmental Services
description: Use the Care Team Operations for Environmental Services application to
support your care team in resolving environmental support issues quickly and efficiently.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Opera... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-fulfill-requests.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-fulfill-requests.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-evs-fulfill-requests.html | zurich | Fulfilling requests in Care Team Operations for Environmental Services | Healthcare Facilities cases can be fulfilled one of two ways, depending on what plugin you have installed. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-fulfill-requests.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-fulfill-requests.html"><body id="cto-evs-fulfill-requests"><main ro... | {
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"title": "Healthcare Op... | # Fulfilling requests in Care Team Operations for Environmental Services
Healthcare Facilities cases can be fulfilled one of two ways, depending on what plugin you have installed.
For Care Team Operations for Environmental Services to create work orders from Healthcare EVS cases, the Field Service Management [com.snc... | ---
title: Fulfilling requests in Care Team Operations for Environmental Services
description: Healthcare Facilities cases can be fulfilled one of two ways, depending
on what plugin you have installed.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Environm... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-landing.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-evs-landing.html | zurich | Care Team Operations for Environmental Services | Care Team Operations for Environmental Services contains the case types to report and fulfill environmental services support issues in hospitals. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-landing.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-landing.html"><body id="cto-evs-landing"><main role="main"><article role="ar... | {
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"title": "Healthcare Op... | # Care Team Operations for Environmental Services
Care Team Operations for Environmental Services contains the case types to report and fulfill environmental services support issues in hospitals.
## Get started
| ExploreLearn how care teams use Care Team Operations for Environmental Services. | ConfigurePlan and con... | ---
title: Care Team Operations for Environmental Services
description: Care Team Operations for Environmental Services contains the case types
to report and fulfill environmental services support issues in hospitals.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
---
# Care Team Op... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-reference.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-evs-reference.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-evs-reference.html | zurich | Care Team Operations for Environmental Services Reference | Reference topics provide additional information about Care Team Operations for Environmental Services components. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-reference.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-evs-reference.html"><body id="cto-evs-reference"><main role="main"><article ro... | {
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"title": "Healthcare Op... | # Care Team Operations for Environmental Services Reference
Reference topics provide additional information about Care Team Operations for Environmental Services components.
| ---
title: Care Team Operations for Environmental Services Reference
description: Reference topics provide additional information about Care Team Operations
for Environmental Services components.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Environmental ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-facilities-configuring.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-facilities-configuring.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-facilities-configuring.html | zurich | Configuring Care Team Operations for Facilities | Set up the Care Team Operations for Facilities application. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-facilities-configuring.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-facilities-configuring.html"><body id="cto-facilities-configuring"><m... | {
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"title": "Healthcare Op... | # Configuring Care Team Operations for Facilities
Set up the Care Team Operations for Facilities application.
## Configuration overview
1. Activate Care Team Operations for Facilities
Install the Care Team Operations for Facilities application [sn\_cto\_facilities] if you have the admin role.
2. Set up work o... | ---
title: Configuring Care Team Operations for Facilities
description: Set up the Care Team Operations for Facilities application.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Facilities
---
# Configuring Care Team Operations for Facilities
Set up the Ca... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-facilities-create-request.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-facilities-create-request.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-facilities-create-request.html | zurich | Creating service requests in Care Team Operations for Facilities | Use Care Team Operations for Facilities to report Facilities issues using Care Team Portal. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-facilities-create-request.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-facilities-create-request.html"><body id="cto-facilities-create-re... | {
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"title": "Healthcare Op... | # Creating service requests in Care Team Operations for Facilities
Use Care Team Operations for Facilities to report Facilities issues using Care Team Portal.
| ---
title: Creating service requests in Care Team Operations for Facilities
description: Use Care Team Operations for Facilities to report Facilities issues using
Care Team Portal.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Facilities
---
# Creating se... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-facilities-exploring.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-facilities-exploring.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-facilities-exploring.html | zurich | Exploring Care Team Operations for Facilities | Use the Care Team Operations for Facilities application to resolve facilities issues related to maintenance or repair cases quickly and efficiently. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-facilities-exploring.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-facilities-exploring.html"><body id="cto-facilities-exploring"><main ro... | {
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"title": "Healthcare Op... | # Exploring Care Team Operations for Facilities
Use the Care Team Operations for Facilities application to resolve facilities issues related to maintenance or repair cases quickly and efficiently.
## Care Team Operations for Facilities overview
Care Team Operations for Facilities contains the case types to report an... | ---
title: Exploring Care Team Operations for Facilities
description: Use the Care Team Operations for Facilities application to resolve facilities
issues related to maintenance or repair cases quickly and efficiently.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operat... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-facilities-fsm-plugin.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-facilities-fsm-plugin.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-facilities-fsm-plugin.html | zurich | Set up work order synchronization in Care Team Operations for Facilities | The Field Service Management [com.snc.work_management] plugin is required for work order synchronization to function with Care Team Operations for Facilities. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities",
"Configuring Care Team Operations for Facilities"
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"title": "Healthcare Op... | # Set up work order synchronization in Care Team Operations for Facilities
The Field Service Management [com.snc.work\_management] plugin is required for work order synchronization to function with Care Team Operations for Facilities.
For Care Team Operations for Facilities to create work orders from Healthcare Facil... | ---
title: Set up work order synchronization in Care Team Operations for Facilities
description: The Field Service Management [com.snc.work_management] plugin is required
for work order synchronization to function with Care Team Operations for Facilities.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Hea... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-facilities-fulfilling-requests.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-facilities-fulfilling-requests.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-facilities-fulfilling-requests.html | zurich | Fulfilling service requests in Care Team Operations for Facilities | Healthcare Facilities cases can be fulfilled one of two ways, depending on what plugin you have installed. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities"
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"title": "Healthcare Op... | # Fulfilling service requests in Care Team Operations for Facilities
Healthcare Facilities cases can be fulfilled one of two ways, depending on what plugin you have installed.
For Care Team Operations for Facilities to create work orders from Healthcare Facilities cases, the Field Service Management [com.snc.work\_ma... | ---
title: Fulfilling service requests in Care Team Operations for Facilities
description: Healthcare Facilities cases can be fulfilled one of two ways, depending
on what plugin you have installed.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Facilities
-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-facilities-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-facilities-landing.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-facilities-landing.html | zurich | Care Team Operations for Facilities | Care Team Operations for Facilities contains the case types to report and fulfill facilities support issues in hospitals. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-facilities-landing.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-facilities-landing.html"><body id="cto-facilities-landing"><main role="ma... | {
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"title": "Healthcare Op... | # Care Team Operations for Facilities
Care Team Operations for Facilities contains the case types to report and fulfill facilities support issues in hospitals.
## Get started
| ExploreLearn about how care teams use Care Team Operations for Facilities. | ConfigurePlan and configure your implementation. | RequestCreat... | ---
title: Care Team Operations for Facilities
description: Care Team Operations for Facilities contains the case types to report
and fulfill facilities support issues in hospitals.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
---
# Care Team Operations for Facilities
Care Team O... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-facilities-reference.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-facilities-reference.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-facilities-reference.html | zurich | Care Team Operations for Facilities reference | Reference topics provide additional information about Care Team Operations for Facilities components. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-facilities-reference.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-facilities-reference.html"><body id="cto-facilities-reference"><main ro... | {
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"title": "Healthcare Op... | # Care Team Operations for Facilities reference
Reference topics provide additional information about Care Team Operations for Facilities components.
| ---
title: Care Team Operations for Facilities reference
description: Reference topics provide additional information about Care Team Operations
for Facilities components.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Facilities
---
# Care Team Operations... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-it-components.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/cto-it-components.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/cto-it-components.html | zurich | Components installed with Care Team Operations for Healthcare IT | Several types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations plugin. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Healthcare IT",
"Reference"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-it-components.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/cto-it-components.html"><body id="cto-it-components"><main role="main"><article ro... | {
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"title": "Healthcare Op... | # Components installed with Care Team Operations for Healthcare IT
Several types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations plugin.
Note: The Application Files table lists the components that are installed with this application. For instructio... | ---
title: Components installed with Care Team Operations for Healthcare IT
description: Several types of components such as tables, user roles, and business
rules are installed when you activate the Care Team Operations plugin.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care T... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/healthcare-operations-overview.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/concept/healthcare-operations-overview.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/concept/healthcare-operations-overview.html | zurich | Healthcare Operations | Streamline and optimize your care team operational tasks with the ServiceNow® Healthcare Operations applications. | [] | [
"Healthcare and Life Sciences"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/healthcare-operations-overview.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/concept/healthcare-operations-overview.html"><body id="healthcare-operations-... | {
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"breadcrumbs_html": "<a href=... | # Healthcare Operations
Streamline and optimize your care team operational tasks with the ServiceNow® Healthcare Operations applications.
Healthcare Operations includes the following applications:
#### Healthcare Operations Core
Provides the foundation to enable hospitals to streamline and automate their operations... | ---
title: Healthcare Operations
description: "Streamline and optimize your care team operational tasks with the ServiceNow\xAE\
\ Healthcare Operations applications."
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
---
# Healthcare Operations
Streamline and optimize your care team operational tasks with t... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/reference/cto-evs-components.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/reference/cto-evs-components.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/reference/cto-evs-components.html | zurich | Components installed with Care Team Operations for Environmental Services | Several types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations for Environmental Services plugin. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services",
"Care Team Operations for Environmental Services Reference"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/reference/cto-evs-components.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/reference/cto-evs-components.html"><body id="cto-evs-components"><main role="main"><art... | {
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"title": "Healthcare Op... | # Components installed with Care Team Operations for Environmental Services
Several types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations for Environmental Services plugin.
Table 1. Tables installed with Care Team Operations for Environmental Servi... | ---
title: Components installed with Care Team Operations for Environmental Services
description: Several types of components such as tables, user roles, and business
rules are installed when you activate the Care Team Operations for Environmental
Services plugin.
keywords: []
breadcrumbs:
- Healthcare and Life Sci... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/reference/cto-evs-service-catalog.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/reference/cto-evs-service-catalog.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/reference/cto-evs-service-catalog.html | zurich | Service Catalog installed with Care Team Operations for Environmental Services | The Care Team Operations for Environmental Services service catalog is organized into a hierarchy of EVS-related categories and subcategories that care teams commonly report. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services",
"Care Team Operations for Environmental Services Reference"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/reference/cto-evs-service-catalog.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/reference/cto-evs-service-catalog.html"><body id="cto-evs-service-catalog"><main r... | {
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"title": "Healthcare Op... | # Service Catalog installed with Care Team Operations for Environmental Services
The Care Team Operations for Environmental Services service catalog is organized into a hierarchy of EVS-related categories and subcategories that care teams commonly report.
Table 1. Service Categories
| Name | Short Description | Descr... | ---
title: Service Catalog installed with Care Team Operations for Environmental Services
description: The Care Team Operations for Environmental Services service catalog is
organized into a hierarchy of EVS-related categories and subcategories that care
teams commonly report.
keywords: []
breadcrumbs:
- Healthcare... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/reference/cto-facilities-components.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/reference/cto-facilities-components.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/reference/cto-facilities-components.html | zurich | Components installed with Care Team Operations for Facilities | Several types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations for Facilities plugin. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities",
"Care Team Operations for Facilities reference"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/reference/cto-facilities-components.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/reference/cto-facilities-components.html"><body id="cto-facilities-components"><... | {
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"title": "Healthcare Op... | # Components installed with Care Team Operations for Facilities
Several types of components such as tables, user roles, and business rules are installed when you activate the Care Team Operations for Facilities plugin.
Table 1. Tables installed with Care Team Operations for Facilities
| Table name | Description |
| -... | ---
title: Components installed with Care Team Operations for Facilities
description: Several types of components such as tables, user roles, and business
rules are installed when you activate the Care Team Operations for Facilities plugin.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operati... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/reference/cto-facilities-data-model.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/reference/cto-facilities-data-model.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/reference/cto-facilities-data-model.html | zurich | Care Team Operations for Facilities data model tables | The Healthcare Facilities Case [sn_cto_facilities_case] enables streamlined support for environmental services support use cases. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities",
"Care Team Operations for Facilities reference"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/reference/cto-facilities-data-model.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/reference/cto-facilities-data-model.html"><body id="cto-facilities-data-model"><... | {
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"title": "Healthcare Op... | # Care Team Operations for Facilities data model tables
The Healthcare Facilities Case [sn\_cto\_facilities\_case] enables streamlined support for environmental services support use cases.
It extends the Healthcare Operations Core [sn\_hco\_case] case.
| Field | Description |
| --- | --- |
| Number | The case number... | ---
title: Care Team Operations for Facilities data model tables
description: The Healthcare Facilities Case [sn_cto_facilities_case] enables streamlined
support for environmental services support use cases.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Fa... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/reference/cto-facilities-service-catalog.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/reference/cto-facilities-service-catalog.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/reference/cto-facilities-service-catalog.html | zurich | Service Catalog installed with Care Team Operations for Facilities | The Care Team Operations for Facilities service catalog is organized into a hierarchy of Facilities-related categories and subcategories that clinicians commonly report. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities",
"Care Team Operations for Facilities reference"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/reference/cto-facilities-service-catalog.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/reference/cto-facilities-service-catalog.html"><body id="cto-facilities-ser... | {
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"title": "Healthcare Op... | # Service Catalog installed with Care Team Operations for Facilities
The Care Team Operations for Facilities service catalog is organized into a hierarchy of Facilities-related categories and subcategories that clinicians commonly report.
This framework is specific to Facilities Management, focusing on the physical e... | ---
title: Service Catalog installed with Care Team Operations for Facilities
description: The Care Team Operations for Facilities service catalog is organized
into a hierarchy of Facilities-related categories and subcategories that clinicians
commonly report.
keywords: []
breadcrumbs:
- Healthcare and Life Science... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/reference/hcls-cto-tables-installed.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/reference/hcls-cto-tables-installed.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/reference/hcls-cto-tables-installed.html | zurich | Tables installed with Healthcare Operations Core | The Healthcare Operations Core Case enables streamlined support for operational healthcare use cases. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Healthcare Operations Core",
"Reference",
"Data model"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/reference/hcls-cto-tables-installed.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/reference/hcls-cto-tables-installed.html"><body id="hcls-cto-tables-installed"><... | {
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"title": "Healthcare Op... | # Tables installed with Healthcare Operations Core
The Healthcare Operations Core Case enables streamlined support for operational healthcare use cases.
It extends the Case [sn\_customerservice\_case] table to store all healthcare cases associated with a patient. For more information, see Tables installed with Custom... | ---
title: Tables installed with Healthcare Operations Core
description: The Healthcare Operations Core Case enables streamlined support for operational
healthcare use cases.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Healthcare Operations Core
- Reference
- Data model
---
# T... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/create-evs-request-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/create-evs-request-portal.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/create-evs-request-portal.html | zurich | Create an environmental services support request using Care Team Portal | Use the Care Team Portal to create an environmental services support request. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services",
"Creating service requests for Care Team Operations for Environmental Services"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/create-evs-request-portal.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/create-evs-request-portal.html"><body id="create-evs-request-portal"><main role=... | {
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"title": "Healthcare Op... | # Create an environmental services support request using Care Team Portal
Use the Care Team Portal to create an environmental services support request.
## Before you begin
Role required: Team member, Team manager
## About this task
Care Team Operations for Environmental Services comes with preconfigured service re... | ---
title: Create an environmental services support request using Care Team Portal
description: Use the Care Team Portal to create an environmental services support
request.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Environmental Services
- Creating se... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-biomed-add-record-producers.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-biomed-add-record-producers.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-biomed-add-record-producers.html | zurich | Add custom record producers to the service catalog in Care Team Operations for Biomed | Add custom record producers you have configured into service catalogs in Care Team Operations for Biomed. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Biomed",
"Configuring"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-biomed-add-record-producers.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-biomed-add-record-producers.html"><body id="cto-biomed-add-record-prod... | {
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"title": "Healthcare Op... | # Add custom record producers to the service catalog in Care Team Operations for Biomed
Add custom record producers you have configured into service catalogs in Care Team Operations for Biomed.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Record Producers.
2. Select New.
3. Set the ta... | ---
title: Add custom record producers to the service catalog in Care Team Operations
for Biomed
description: Add custom record producers you have configured into service catalogs
in Care Team Operations for Biomed.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operati... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-activate.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-activate.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-evs-activate.html | zurich | Activate Care Team Operations for Environmental Services | Activate the Care Team Operations for Environmental Services application [sn_cto_evs] if you have the admin role. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services",
"Configuring Care Team Operations for Environmental Services"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-evs-activate.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-evs-activate.html"><body id="cto-evs-activate"><main role="main"><article role="artic... | {
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"title": "Healthcare Op... | # Activate Care Team Operations for Environmental Services
Activate the Care Team Operations for Environmental Services application [sn\_cto\_evs] if you have the admin role.
## Before you begin
Role required: admin
## About this task
The application includes demo data for Care Team Operations for Environmental Se... | ---
title: Activate Care Team Operations for Environmental Services
description: Activate the Care Team Operations for Environmental Services application
[sn_cto_evs] if you have the admin role.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Environmental S... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-add-custom-record-producers.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-add-custom-record-producers.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-evs-add-custom-record-producers.html | zurich | Add custom record producers to the service catalog in Care Team Operations for Environmental Services | Add custom record producers that you have configured into service catalogs in Care Team Operations for Environmental Services. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services",
"Configuring Care Team Operations for Environmental Services"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-evs-add-custom-record-producers.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-evs-add-custom-record-producers.html"><body id="cto-evs-add-custom... | {
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"title": "Healthcare Op... | # Add custom record producers to the service catalog in Care Team Operations for Environmental Services
Add custom record producers that you have configured into service catalogs in Care Team Operations for Environmental Services.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Record Pr... | ---
title: Add custom record producers to the service catalog in Care Team Operations
for Environmental Services
description: Add custom record producers that you have configured into service catalogs
in Care Team Operations for Environmental Services.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Heal... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-assign-roles.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-assign-roles.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-evs-assign-roles.html | zurich | Set up roles for Care Team Operations for Environmental Services | Assign the correct roles to users of Care Team Operations for Environmental Services. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services",
"Configuring Care Team Operations for Environmental Services"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-evs-assign-roles.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-evs-assign-roles.html"><body id="cto-evs-assign-roles"><main role="main"><article... | {
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"title": "Healthcare Op... | # Set up roles for Care Team Operations for Environmental Services
Assign the correct roles to users of Care Team Operations for Environmental Services.
## Before you begin
Role required: admin
## About this task
Roles control access to features, capabilities, and data in the Care Team Operations for Environmental... | ---
title: Set up roles for Care Team Operations for Environmental Services
description: Assign the correct roles to users of Care Team Operations for Environmental
Services.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Environmental Services
- Configurin... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-assignment-groups.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-assignment-groups.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-evs-assignment-groups.html | zurich | Set up assignment groups for Care Team Operations for Environmental Services | Associate assignment groups with your healthcare organizations to determine which user groups are associated with specific healthcare organizations. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services",
"Configuring Care Team Operations for Environmental Services",
"Set up work order synchronization in Care Team Operations for Environmental Services"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-evs-assignment-groups.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-evs-assignment-groups.html"><body id="cto-evs-assignment-groups"><main role=... | {
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{
"title": "Healthcare Op... | # Set up assignment groups for Care Team Operations for Environmental Services
Associate assignment groups with your healthcare organizations to determine which user groups are associated with specific healthcare organizations.
## Before you begin
Role required: admin
## About this task
In Care Team Operations for... | ---
title: Set up assignment groups for Care Team Operations for Environmental Services
description: Associate assignment groups with your healthcare organizations to determine
which user groups are associated with specific healthcare organizations.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcar... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-create-group-location-managers.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-create-group-location-managers.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-evs-create-group-location-managers.html | zurich | Create a group for all location managers in Care Team Operations for Environmental Services | Create a group for location managers with the sn_customerservice.svc_location_manager assigned so that users added to this group will inherit the collection of roles for Care Team Operations for Environmental Services. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services",
"Configuring Care Team Operations for Environmental Services"
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"title": "Healthcare Op... | # Create a group for all location managers in Care Team Operations for Environmental Services
Create a group for location managers with the sn\_customerservice.svc\_location\_manager assigned so that users added to this group will inherit the collection of roles for Care Team Operations for Environmental Services.
##... | ---
title: Create a group for all location managers in Care Team Operations for Environmental
Services
description: Create a group for location managers with the sn_customerservice.svc_location_manager
assigned so that users added to this group will inherit the collection of roles
for Care Team Operations for Env... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-create-location-support-group.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-create-location-support-group.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-evs-create-location-support-group.html | zurich | Create a group for all location support agents in Care Team Operations for Environmental Services | Create a group for location support agents with the sn_cto_evs.loc_support_agent role assigned so that users added to this group will inherit the collection of roles for Care Team Operations for Environmental Services. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services",
"Configuring Care Team Operations for Environmental Services"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-evs-create-location-support-group.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-evs-create-location-support-group.html"><body id="cto-evs-create... | {
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"title": "Healthcare Op... | # Create a group for all location support agents in Care Team Operations for Environmental Services
Create a group for location support agents with the sn\_cto\_evs.loc\_support\_agent role assigned so that users added to this group will inherit the collection of roles for Care Team Operations for Environmental Servic... | ---
title: Create a group for all location support agents in Care Team Operations for
Environmental Services
description: Create a group for location support agents with the sn_cto_evs.loc_support_agent
role assigned so that users added to this group will inherit the collection of roles
for Care Team Operations f... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-create-support-teams.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-create-support-teams.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-evs-create-support-teams.html | zurich | Create healthcare organizations for your healthcare EVS support teams | Create a healthcare organization to represent the fulfilling healthcare organization for environmental services cases. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services",
"Configuring Care Team Operations for Environmental Services"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-evs-create-support-teams.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-evs-create-support-teams.html"><body id="cto-evs-create-support-teams"><m... | {
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{
"title": "Healthcare Op... | # Create healthcare organizations for your healthcare EVS support teams
Create a healthcare organization to represent the fulfilling healthcare organization for environmental services cases.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Healthcare Operations > Healthcare Organizations ... | ---
title: Create healthcare organizations for your healthcare EVS support teams
description: Create a healthcare organization to represent the fulfilling healthcare
organization for environmental services cases.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations f... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-setup-plugins.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-evs-setup-plugins.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-evs-setup-plugins.html | zurich | Set up work order synchronization in Care Team Operations for Environmental Services | The Field Service Management [com.snc.work_management] plugin is required for work order synchronization to function with Care Team Operations for Environmental Services. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Environmental Services",
"Configuring Care Team Operations for Environmental Services"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-evs-setup-plugins.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-evs-setup-plugins.html"><body id="cto-evs-setup-plugins"><main role="main"><arti... | {
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},
{
"title": "Healthcare Op... | # Set up work order synchronization in Care Team Operations for Environmental Services
The Field Service Management [com.snc.work\_management] plugin is required for work order synchronization to function with Care Team Operations for Environmental Services.
For Care Team Operations for Environmental Services to crea... | ---
title: Set up work order synchronization in Care Team Operations for Environmental
Services
description: The Field Service Management [com.snc.work_management] plugin is required
for work order synchronization to function with Care Team Operations for Environmental
Services.
keywords: []
breadcrumbs:
- Health... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-activate.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-activate.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-facilities-activate.html | zurich | Activate Care Team Operations for Facilities | Activate the Care Team Operations for Facilities application [sn_cto_facilities] if you have the admin role. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities",
"Configuring Care Team Operations for Facilities"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-facilities-activate.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-facilities-activate.html"><body id="cto-facilities-activate"><main role="main"... | {
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"title": "Healthcare Op... | # Activate Care Team Operations for Facilities
Activate the Care Team Operations for Facilities application [sn\_cto\_facilities] if you have the admin role.
## Before you begin
Role required: admin
## About this task
The application includes demo data for Care Team Operations for Facilities and installs related a... | ---
title: Activate Care Team Operations for Facilities
description: Activate the Care Team Operations for Facilities application [sn_cto_facilities]
if you have the admin role.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Facilities
- Configuring Care Te... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-add-customer-record-producer.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-add-customer-record-producer.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-facilities-add-customer-record-producer.html | zurich | Add custom record producers to the service catalog in Care Team Operations for Facilities | Add custom record producers that you've configured into service catalogs in Care Team Operations for Facilities. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities",
"Configuring Care Team Operations for Facilities"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-facilities-add-customer-record-producer.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-facilities-add-customer-record-producer.html"><body id="ct... | {
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},
{
"title": "Healthcare Op... | # Add custom record producers to the service catalog in Care Team Operations for Facilities
Add custom record producers that you've configured into service catalogs in Care Team Operations for Facilities.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Record Producers.
2. Select New.
3.... | ---
title: Add custom record producers to the service catalog in Care Team Operations
for Facilities
description: Add custom record producers that you've configured into service catalogs
in Care Team Operations for Facilities.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care T... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-add-members-support-team.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-add-members-support-team.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-facilities-add-members-support-team.html | zurich | Add members to your healthcare facilities support organization | Create a group for location support agents with the sn_cto_facilities.loc_support_agent role assigned so that users added to this group inherits the collection of roles for Care Team Operations for Facilities. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities",
"Configuring Care Team Operations for Facilities"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-facilities-add-members-support-team.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-facilities-add-members-support-team.html"><body id="cto-facili... | {
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{
"title": "Healthcare Op... | # Add members to your healthcare facilities support organization
Create a group for location support agents with the sn\_cto\_facilities.loc\_support\_agent role assigned so that users added to this group inherits the collection of roles for Care Team Operations for Facilities.
## Before you begin
Role required: adm... | ---
title: Add members to your healthcare facilities support organization
description: Create a group for location support agents with the sn_cto_facilities.loc_support_agent
role assigned so that users added to this group inherits the collection of roles
for Care Team Operations for Facilities.
keywords: []
breadc... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-assign-roles.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-assign-roles.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-facilities-assign-roles.html | zurich | Set up roles for Care Team Operations for Facilities | Confirm that the appropriate roles are assigned to users of Care Team Operations for Facilities. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities",
"Configuring Care Team Operations for Facilities"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-facilities-assign-roles.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-facilities-assign-roles.html"><body id="cto-facilities-assign-roles"><main... | {
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},
{
"title": "Healthcare Op... | # Set up roles for Care Team Operations for Facilities
Confirm that the appropriate roles are assigned to users of Care Team Operations for Facilities.
## Before you begin
Role required: admin
## About this task
Roles control access to features, capabilities, and data in the Care Team Operations for Facilities app... | ---
title: Set up roles for Care Team Operations for Facilities
description: Confirm that the appropriate roles are assigned to users of Care Team
Operations for Facilities.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Facilities
- Configuring Care Team O... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-assignment-groups.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-assignment-groups.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-facilities-assignment-groups.html | zurich | Set up assignment groups for Care Team Operations for Facilities | Associate assignment groups within your healthcare facilities organizations so work orders can be fulfilled. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities",
"Configuring Care Team Operations for Facilities",
"Set up work order synchronization in Care Team Operations for Facilities"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-facilities-assignment-groups.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-facilities-assignment-groups.html"><body id="cto-facilities-assignmen... | {
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"title": "Healthcare Op... | # Set up assignment groups for Care Team Operations for Facilities
Associate assignment groups within your healthcare facilities organizations so work orders can be fulfilled.
## Before you begin
Role required: admin
## About this task
In Care Team Operations for Facilities, assignment groups must be configured so... | ---
title: Set up assignment groups for Care Team Operations for Facilities
description: Associate assignment groups within your healthcare facilities organizations
so work orders can be fulfilled.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Facilities
-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-create-group-managers.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-create-group-managers.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-facilities-create-group-managers.html | zurich | Create a group for all location managers in Care Team Operations for Facilities | Create a group for location managers with the sn_customerservice.svc_location_manager role assigned so that users added to this group inherits the collection of roles for Care Team Operations for Facilities. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities",
"Configuring Care Team Operations for Facilities"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-facilities-create-group-managers.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-facilities-create-group-managers.html"><body id="cto-facilities-c... | {
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"title": "Healthcare Op... | # Create a group for all location managers in Care Team Operations for Facilities
Create a group for location managers with the sn\_customerservice.svc\_location\_manager role assigned so that users added to this group inherits the collection of roles for Care Team Operations for Facilities.
## Before you begin
Role... | ---
title: Create a group for all location managers in Care Team Operations for Facilities
description: Create a group for location managers with the sn_customerservice.svc_location_manager
role assigned so that users added to this group inherits the collection of roles
for Care Team Operations for Facilities.
keyw... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-create-request-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-create-request-portal.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-facilities-create-request-portal.html | zurich | Create a facilities support request using Care Team Portal | Use the Care Team Portal to create a facilities support request. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities",
"Creating service requests in Care Team Operations for Facilities"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-facilities-create-request-portal.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-facilities-create-request-portal.html"><body id="cto-facilities-c... | {
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"title": "Healthcare Op... | # Create a facilities support request using Care Team Portal
Use the Care Team Portal to create a facilities support request.
## Before you begin
Role required: Team member, Team manager
## About this task
Care Team Operations for Facilities comes with preconfigured service requests for facilities support departme... | ---
title: Create a facilities support request using Care Team Portal
description: Use the Care Team Portal to create a facilities support request.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Facilities
- Creating service requests in Care Team Operations f... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-create-support-team.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-facilities-create-support-team.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-facilities-create-support-team.html | zurich | Create healthcare organizations for your healthcare facilities support teams | Create a healthcare organization to represent the fulfilling healthcare organization for facilities cases. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Facilities",
"Configuring Care Team Operations for Facilities"
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{
"title": "Healthcare and Life Sciences",
"topic_id": "product/healthcare-life-sciences/concept/hcls-overview.html"
},
{
"title": "Healthcare Op... | # Create healthcare organizations for your healthcare facilities support teams
Create a healthcare organization to represent the fulfilling healthcare organization for facilities cases.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Healthcare Operations > Healthcare Organizations > Hos... | ---
title: Create healthcare organizations for your healthcare facilities support teams
description: Create a healthcare organization to represent the fulfilling healthcare
organization for facilities cases.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare Operations
- Care Team Operations for Fa... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-it-add-record-producer.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/healthcare-life-sciences/task/cto-it-add-record-producer.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/healthcare-life-sciences/task/cto-it-add-record-producer.html | zurich | Add custom record producers to the service catalog in Care Team Operations for Healthcare IT | Add custom record producers you have configured into service catalogs in Care Team Operations for Healthcare IT. | [] | [
"Healthcare and Life Sciences",
"Healthcare Operations",
"Care Team Operations for Healthcare IT",
"Configuring"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-it-add-record-producer.html" id="bundle:zurich-healthcare-life-sciences/enus/product/healthcare-life-sciences/task/cto-it-add-record-producer.html"><body id="cto-it-add-record-producer"><main ro... | {
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{
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"title": "Healthcare Op... | # Add custom record producers to the service catalog in Care Team Operations for Healthcare IT
Add custom record producers you have configured into service catalogs in Care Team Operations for Healthcare IT.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Record Producers.
2. Select New.... | ---
title: Add custom record producers to the service catalog in Care Team Operations
for Healthcare IT
description: Add custom record producers you have configured into service catalogs
in Care Team Operations for Healthcare IT.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
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- Car... |
https://www.servicenow.com/docs/en-US/bundle/zurich-healthcare-life-sciences/page/product/vaccine-management/concept/using-vaccine-administration-management.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-healthcare-life-sciences/page/product/vaccine-management/concept/using-vaccine-administration-management.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-healthcare-life-sciences | product/vaccine-management/concept/using-vaccine-administration-management.html | zurich | Using Vaccine Administration Management | Learn how users, clinicians, and provider admins use Vaccine Administration Management. | [] | [
"Healthcare and Life Sciences",
"Healthcare and Life Sciences Service Management",
"Vaccine Administration Management"
] | <article class="hascomments" data-page="bundle:zurich-healthcare-life-sciences/enus/product/vaccine-management/concept/using-vaccine-administration-management.html" id="bundle:zurich-healthcare-life-sciences/enus/product/vaccine-management/concept/using-vaccine-administration-management.html"><body id="using-vaccine-ad... | {
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"title": "Healthcare an... | # Using Vaccine Administration Management
Learn how users, clinicians, and provider admins use Vaccine Administration Management.
* Using the Patient Portal to register for a vaccination program
* Using Clinician Portal to find and manage vaccination appointments for users
* Vaccine Administration Management dashboar... | ---
title: Using Vaccine Administration Management
description: Learn how users, clinicians, and provider admins use Vaccine Administration
Management.
keywords: []
breadcrumbs:
- Healthcare and Life Sciences
- Healthcare and Life Sciences Service Management
- Vaccine Administration Management
---
# Using Vaccine Ad... |
https://www.servicenow.com/docs/en-US/bundle/zurich-hyperautomation-low-code/page/build/custom-application/concept/hyperautomation-low-code-landing-page.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-hyperautomation-low-code/page/build/custom-application/concept/hyperautomation-low-code-landing-page.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-hyperautomation-low-code | build/custom-application/concept/hyperautomation-low-code-landing-page.html | zurich | App development and low-code | Use ServiceNow no-code, low-code, and platform developer tools to create and modify apps that run on the ServiceNow AI Platform. | [] | [] | <article class="hascomments" data-page="bundle:zurich-hyperautomation-low-code/enus/build/custom-application/concept/hyperautomation-low-code-landing-page.html" id="bundle:zurich-hyperautomation-low-code/enus/build/custom-application/concept/hyperautomation-low-code-landing-page.html"><body class="overview" id="hyperau... | {
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"breadcrumbs_html": "<a href=\"https://servicenow-be-prod.servicenow.com/bundle/zurich-hyperautomation-low-code\">Zurich App development and low-code</a>\n<span><i class=\... | # App development and low-code
Use ServiceNow no-code, low-code, and platform developer tools to create and modify apps that run on the ServiceNow AI Platform.
ServiceNow AI Platform®
App Engine products, enhanced by Now Assist AI, offer low-code mobile and web application development platforms for creating new busin... | ---
title: App development and low-code
description: Use ServiceNow no-code, low-code, and platform developer tools to create
and modify apps that run on the ServiceNow AI Platform.
keywords: []
breadcrumbs: []
---
# App development and low-code
Use ServiceNow no-code, low-code, and platform developer tools to crea... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/concept/accelerators.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/concept/accelerators.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/concept/accelerators.html | zurich | Request Accelerators and Initiatives for Impact Store Application | Depending on the Impact package that you’re subscribed to, you can request and consume a designated number of concurrent Impact Accelerators. | [] | [
"Impact",
"Impact Store Application",
"Using the Impact Store Application",
"Accelerators and Initiatives",
"Accelerators and initiatives catalog"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/concept/accelerators.html" id="bundle:zurich-impact/enus/product/impact/concept/accelerators.html"><body id="accelerators"><main role="main"><article role="article" class="dita" id="accelerators" aria-labelledby="title_accelerators">
<... | {
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{
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"title": "Impact Store Application",
"topic_id": "p... | # Request Accelerators and Initiatives for Impact Store Application
Depending on the Impact package that you’re subscribed to, you can request and consume a designated number of concurrent Impact Accelerators.
## Before you begin
For details on available Accelerators, refer to the Accelerator catalog.
Role required... | ---
title: Request Accelerators and Initiatives for Impact Store Application
description: "Depending on the Impact package that you\u2019re subscribed to, you\
\ can request and consume a designated number of concurrent Impact Accelerators."
keywords: []
breadcrumbs:
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- Using the Im... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/concept/catalog-of-accelerators-and-initiatives.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/concept/catalog-of-accelerators-and-initiatives.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/concept/catalog-of-accelerators-and-initiatives.html | zurich | Catalog view of Impact accelerators and initiatives in the Impact Store Application | View a catalog of the available accelerators and initiatives that you can request for accelerating your business outcomes along with the prevalent set of accelerators in your instance. | [] | [
"Impact",
"Impact Store Application",
"Using the Impact Store Application",
"Accelerators and Initiatives"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/concept/catalog-of-accelerators-and-initiatives.html" id="bundle:zurich-impact/enus/product/impact/concept/catalog-of-accelerators-and-initiatives.html"><body id="catalog-of-accelerators-and-initiatives"><main role="main"><article role="ar... | {
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"title": "Impact Store Application",
"topic_id": "p... | # Catalog view of Impact accelerators and initiatives in the Impact Store Application
View a catalog of the available accelerators and initiatives that you can request for accelerating your business outcomes along with the prevalent set of accelerators in your instance.
Access the Accelerator catalog page by navigati... | ---
title: Catalog view of Impact accelerators and initiatives in the Impact Store Application
description: View a catalog of the available accelerators and initiatives that you
can request for accelerating your business outcomes along with the prevalent set
of accelerators in your instance.
keywords: []
breadcrumb... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/concept/configuring-impact-platform.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/concept/configuring-impact-platform.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/concept/configuring-impact-platform.html | zurich | Configuring the Impact Store Application | The tasks are outlined that are required to install and configure the Impact Store Application. | [] | [
"Impact",
"Impact Store Application"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/concept/configuring-impact-platform.html" id="bundle:zurich-impact/enus/product/impact/concept/configuring-impact-platform.html"><body id="configuring-impact-platform"><main role="main"><article role="article" class="dita" id="configuring-... | {
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"title": "Impact Store Application",
"topic_id": "p... | # Configuring the Impact Store Application
The tasks are outlined that are required to install and configure the Impact Store Application.
Automated registration, the preferred method, initiates the connection and the registration to
the Impact Delivery Instance provider instance into one combined step. Note: Regulat... | ---
title: Configuring the Impact Store Application
description: The tasks are outlined that are required to install and configure the
Impact Store Application.
keywords: []
breadcrumbs:
- Impact
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---
# Configuring the Impact Store Application
The tasks are outlined that are required to in... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/concept/consumption-report.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/concept/consumption-report.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/concept/consumption-report.html | zurich | Consumption Report | The Consumption Report provides an overview of Impact features and their usage so you can identify underutilized benefits or benefits you have not yet used to make the most of your plan. | [] | [
"Impact",
"Impact Store Application",
"Using the Impact Store Application"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/concept/consumption-report.html" id="bundle:zurich-impact/enus/product/impact/concept/consumption-report.html"><body id="consumption-report"><main role="main"><article role="article" class="dita" id="consumption-report" aria-labelledby="ti... | {
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"title": "Impact Store Application",
"topic_id": "p... | # Consumption Report
The
Consumption
Report provides an overview of Impact features and their usage so you can identify underutilized benefits or benefits you have not yet used to make the most of your plan.
To access the consumption report, navigate to All > Impact > Consumption Report, and then select the Consumpti... | ---
title: Consumption Report
description: The Consumption Report provides an overview of Impact features and their
usage so you can identify underutilized benefits or benefits you have not yet used
to make the most of your plan.
keywords: []
breadcrumbs:
- Impact
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- Using the Impact Store... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/concept/creating-work-items-using-recommendations-and-initiatives.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/concept/creating-work-items-using-recommendations-and-initiatives.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/concept/creating-work-items-using-recommendations-and-initiatives.html | zurich | Work items in the Impact Store Application | Create a Strategic Portfolio Management (SPM) or Collaborative Work Management (CWM) work item using recommendations and initiatives for faster execution and actionable goals. | [] | [
"Impact",
"Impact Store Application",
"Using the Impact Store Application"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/concept/creating-work-items-using-recommendations-and-initiatives.html" id="bundle:zurich-impact/enus/product/impact/concept/creating-work-items-using-recommendations-and-initiatives.html"><body id="creating-work-items-using-recommendation... | {
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"title": "Impact Store Application",
"topic_id": "p... | # Work items in the Impact Store Application
Create a Strategic Portfolio Management (SPM) or Collaborative Work Management (CWM) work item using recommendations and initiatives for faster execution and actionable goals.
## Work items overview
Work items enable the automatic conversion of impact entities into action... | ---
title: Work items in the Impact Store Application
description: Create a Strategic Portfolio Management (SPM) or Collaborative Work Management
(CWM) work item using recommendations and initiatives for faster execution and actionable
goals.
keywords: []
breadcrumbs:
- Impact
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- Using the... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/concept/exploring-impact-platform.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/concept/exploring-impact-platform.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/concept/exploring-impact-platform.html | zurich | Exploring the Impact Store Application | ServiceNow Impact Store Application personalizes your digital transformation journey and accelerates your time-to-value integrated within your ServiceNow AI Platform instance and your Impact Delivery Instance. | [] | [
"Impact",
"Impact Store Application"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/concept/exploring-impact-platform.html" id="bundle:zurich-impact/enus/product/impact/concept/exploring-impact-platform.html"><body id="exploring-impact-platform"><main role="main"><article role="article" class="dita" id="exploring-impact-p... | {
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"topic_id": "p... | # Exploring the Impact Store Application
ServiceNow Impact Store Application personalizes your digital transformation journey and accelerates your time-to-value integrated within your ServiceNow AI Platform instance and your Impact Delivery Instance.
## Impact Store Application overview
ServiceNow Impact is a custom... | ---
title: Exploring the Impact Store Application
description: ServiceNow Impact Store Application personalizes your digital transformation
journey and accelerates your time-to-value integrated within your ServiceNow AI
Platform instance and your Impact Delivery Instance.
keywords: []
breadcrumbs:
- Impact
- Impact... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/concept/generative-ai-root-cause-anal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/concept/generative-ai-root-cause-anal.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/concept/generative-ai-root-cause-anal.html | zurich | Generative AI powered root cause analysis | Root cause analysis in Instance Observer provides automated detection and summarization of issues. It includes built-in root cause correlation and root cause summary using a large language model (LLM), which helps reduce troubleshooting time and improve incident transparency. | [
"Generative AI",
"root cause analysis",
"Telemetry signals"
] | [
"Impact",
"Impact Delivery Instance (formerly Impact Digital Experience)",
"Platform Health",
"Impact Instance Observer",
"Alerts in Instance Observer",
"Root Cause Correlation"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/concept/generative-ai-root-cause-anal.html" id="bundle:zurich-impact/enus/product/impact/concept/generative-ai-root-cause-anal.html"><body id="generative-ai-root-cause-anal"><main role="main"><article role="article" class="dita" id="genera... | {
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"title": "Impact Delivery Instance (formerly Impact Digit... | # Generative AI powered root cause analysis
Root cause analysis in Instance Observer provides automated detection and summarization of issues. It includes built-in root cause correlation and root cause summary using a large language model (LLM), which helps reduce
troubleshooting time and improve incident transparency... | ---
title: Generative AI powered root cause analysis
description: Root cause analysis in Instance Observer provides automated detection
and summarization of issues. It includes built-in root cause correlation and root
cause summary using a large language model (LLM), which helps reduce troubleshooting
time and im... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/concept/impact-healthscan-store-app.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/concept/impact-healthscan-store-app.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/concept/impact-healthscan-store-app.html | zurich | Platform Health for the Impact Store Application | The Impact Health Store Application enhances platform health by enabling proactive management of instance quality, compliance, and performance. Integrated with the Impact Store App, the Impact Health Store Application is designed to support platform health and adherence to leading practices. | [] | [
"Impact",
"Impact Store Application",
"Using the Impact Store Application"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/concept/impact-healthscan-store-app.html" id="bundle:zurich-impact/enus/product/impact/concept/impact-healthscan-store-app.html"><body id="impact-healthscan-store-app"><main role="main"><article role="article" class="dita" id="impact-healt... | {
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"topic_id": "p... | # Platform Health for the Impact Store Application
The Impact Health Store Application enhances platform health by enabling proactive management of instance quality, compliance, and performance. Integrated with the Impact Store App, the Impact Health Store Application is designed to support platform health and adheren... | ---
title: Platform Health for the Impact Store Application
description: The Impact Health Store Application enhances platform health by enabling
proactive management of instance quality, compliance, and performance. Integrated
with the Impact Store App, the Impact Health Store Application is designed to support
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/concept/impact-in-app.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/concept/impact-in-app.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/concept/impact-in-app.html | zurich | Using the Impact Store Application | The Impact Store Application is available directly through your ServiceNow instance and is accessed in addition to the Impact Delivery Instance portal. | [] | [
"Impact",
"Impact Store Application"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/concept/impact-in-app.html" id="bundle:zurich-impact/enus/product/impact/concept/impact-in-app.html"><body id="impact-in-app"><main role="main"><article role="article" class="dita" id="impact-in-app" aria-labelledby="title_impact-in-app">
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"topic_id": "p... | # Using the Impact Store Application
The Impact Store Application is available directly through your ServiceNow instance and is accessed in addition to the Impact Delivery Instance portal.
## Impact store application key features
Table 1. Navigation menu options
| | Menu | Details |
| --- | --- | --- |
| | Impact ... | ---
title: Using the Impact Store Application
description: The Impact Store Application is available directly through your ServiceNow
instance and is accessed in addition to the Impact Delivery Instance portal.
keywords: []
breadcrumbs:
- Impact
- Impact Store Application
---
# Using the Impact Store Application
Th... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/concept/impact-in-platform-home.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/concept/impact-in-platform-home.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/concept/impact-in-platform-home.html | zurich | Impact Store Application home page | The Impact application is available for you to install from the ServiceNow Store. | [] | [
"Impact",
"Impact Store Application",
"Using the Impact Store Application"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/concept/impact-in-platform-home.html" id="bundle:zurich-impact/enus/product/impact/concept/impact-in-platform-home.html"><body id="impact-in-platform-home"><main role="main"><article role="article" class="dita" id="impact-in-platform-home"... | {
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"topic_id": "p... | # Impact Store Application home page
The Impact application is available for you to install from the ServiceNow Store.
Important:
Before using Impact application, you must verify that you have the entitlement. You can then download the Impact application from the ServiceNow Store and install it from the Application ... | ---
title: Impact Store Application home page
description: The Impact application is available for you to install from the ServiceNow
Store.
keywords: []
breadcrumbs:
- Impact
- Impact Store Application
- Using the Impact Store Application
---
# Impact Store Application home page
The Impact application is available... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/concept/impact-in-platform-product-adoption.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/concept/impact-in-platform-product-adoption.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/concept/impact-in-platform-product-adoption.html | zurich | Product adoption for the Impact Store Application | View the capabilities, product adoption roadmaps, and subscriptions for your ServiceNow instance with the Impact store app. | [] | [
"Impact",
"Impact Store Application",
"Using the Impact Store Application"
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"topic_id": "p... | # Product adoption for the Impact Store Application
View the capabilities, product adoption roadmaps, and subscriptions for your ServiceNow instance with the Impact store app.
## Capabilities map
Capabilities maps provides customers transparency and clarity into the full landscape of ServiceNow capabilities.
If you... | ---
title: Product adoption for the Impact Store Application
description: View the capabilities, product adoption roadmaps, and subscriptions for
your ServiceNow instance with the Impact store app.
keywords: []
breadcrumbs:
- Impact
- Impact Store Application
- Using the Impact Store Application
---
# Product adopti... |
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"breadcrumbs_html": "<a href=\"https://servicenow-be-prod.servicenow.com/bundle/zurich-impact\">Zurich Impact</a>\n<span><i class=\"fa fa-angle-right\"></i>\n</span>\n<spa... | # Impact
ServiceNow
Impact is built on the ServiceNow AI Platform and combines customized
service with a digital interface to help you realize the full potential of your instance.
Receive tailored recommendations and guidance from dedicated teams and experts on
demand.
## Impact overview
ServiceNow
Impact is a compr... | ---
title: Impact
description: ServiceNow Impact is built on the ServiceNow AI Platform and combines
customized service with a digital interface to help you realize the full potential
of your instance. Receive tailored recommendations and guidance from dedicated teams
and experts on demand.
keywords: []
breadcrum... |
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"Impact"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/concept/impact-program-features.html" id="bundle:zurich-impact/enus/product/impact/concept/impact-program-features.html"><body id="impact_program_features"><main role="main"><article role="article" class="dita" id="impact_program_features"... | {
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"breadcrumbs_html": "<a href=\"https://servicenow-be-prod.servi... | # Exploring Impact program features
ServiceNow
Impact personalizes your digital transformation journey and accelerates
your time-to-value integrated within your ServiceNow AI Platform instance and Impact.
## Impact overview
ServiceNow
Impact is a customer success product that helps you to leverage
the power of the A... | ---
title: Exploring Impact program features
description: ServiceNow Impact personalizes your digital transformation journey and
accelerates your time-to-value integrated within your ServiceNow AI Platform instance
and Impact.
keywords: []
breadcrumbs:
- Impact
---
# Exploring Impact program features
ServiceNow
I... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/concept/impact-squad.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/concept/impact-squad.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/concept/impact-squad.html | zurich | Impact Squad | Your Impact Squad is a team of on-demand experts who work with you to take on your teams unique transformation challenges. | [] | [
"Impact",
"Exploring Impact program features"
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"topi... | # Impact Squad
Your Impact Squad is a team of on-demand experts who work with you to take on your teams
unique transformation challenges.
Table 1. Impact Squad Members
| Title | Role |
| --- | --- |
| Customer Success Manager | Orchestration lead who owns the Customer Impact Plan and drives customer interactions with... | ---
title: Impact Squad
description: Your Impact Squad is a team of on-demand experts who work with you to
take on your teams unique transformation challenges.
keywords: []
breadcrumbs:
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---
# Impact Squad
Your Impact Squad is a team of on-demand experts who work with you... |
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"Impact"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/concept/impact-store-app.html" id="bundle:zurich-impact/enus/product/impact/concept/impact-store-app.html"><body id="impact-store-app"><main role="main"><article role="article" class="dita" id="impact-store-app" aria-labelledby="title_impa... | {
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The Impact Store Application, a centralized, interactive portal where you can access your Impact tools and benefits is available directly through your ServiceNow instance, in addition to the Impact Delivery Instance, formerly the Impact Digital Experience portal.
Important: If you are an Im... | ---
title: Impact Store Application
description: The Impact Store Application, a centralized, interactive portal where
you can access your Impact tools and benefits is available directly through your
ServiceNow instance, in addition to the Impact Delivery Instance, formerly the Impact
Digital Experience portal.
k... |
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"Impact",
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"Use manual registration to IDI"
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"topic_id": "p... | # Initiate the connection to the Impact Delivery Instance with manual registration
Establish a connection between your Impact Store Application and the Impact Delivery Instance to allow the exchange of data.
## Before you begin
Important: A named contact administrator must be allocated to perform the installation an... | ---
title: Initiate the connection to the Impact Delivery Instance with manual registration
description: Establish a connection between your Impact Store Application and the
Impact Delivery Instance to allow the exchange of data.
keywords: []
breadcrumbs:
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"Alerts in Instance Observer"
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"Impact",
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"title": "Impact Delivery Instance (formerly Impact Digit... | # Alerts in Instance Observer
ServiceNow Instance Observer provides a comprehensive set of alerts designed to monitor platform health, performance, and user experience. These alerts are categorized for easy consumption and
actionability.
#### Transactions
Monitors application transactions for anomalies, spikes, or d... | ---
title: Alerts in Instance Observer
description: ServiceNow Instance Observer provides a comprehensive set of alerts designed
to monitor platform health, performance, and user experience. These alerts are categorized
for easy consumption and actionability.
keywords:
- Alerts in Instance Observer
breadcrumbs:
- I... |
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"Impact",
"Impact Delivery Instance (formerly Impact Digital Experience)",
"Platform Health"
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"title": "Impact Delivery Instance (formerly Impact Digit... | # Impact Instance Observer
Instance Observer (IO) is an observability and performance monitoring tool that empowers you to track your instance health and performance in near real-time, while also providing historical insights.
IO helps Instance administrators, Platform Owners, and DevOps teams accelerate value and dr... | ---
title: Impact Instance Observer
description: Instance Observer (IO) is an observability and performance monitoring
tool that empowers you to track your instance health and performance in near real-time,
while also providing historical insights.
keywords: []
breadcrumbs:
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"Impact",
"Impact Store Application",
"Using the Impact Store Application"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/concept/overview-of-accelerators-and-initiatives.html" id="bundle:zurich-impact/enus/product/impact/concept/overview-of-accelerators-and-initiatives.html"><body id="overview-of-accelerators-and-initiatives"><main role="main"><article role=... | {
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"topic_id": "p... | # Accelerators and Initiatives for the Impact Store Application
Impact Accelerators and Initiatives ably contribute to better outcomes in your digital transformation journey.
Impact Accelerators are fixed-scope offerings that add value to your business with support from Impact Squad members and customer teams. Your I... | ---
title: Accelerators and Initiatives for the Impact Store Application
description: Impact Accelerators and Initiatives ably contribute to better outcomes
in your digital transformation journey.
keywords: []
breadcrumbs:
- Impact
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- Using the Impact Store Application
---
# Accelerators an... |
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"Impact",
"Impact Store Application",
"Configuring Impact"
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"topic_id": "p... | # Run pre-configuration instance health checks
Track errors on recent transactions, see connection status, run health checks, and
receive recommendations to improve the health of your Impact instance for
connection with Service Bridge.
## About this task
View and diagnose errors and follow the steps provided to reso... | ---
title: Run pre-configuration instance health checks
description: Track errors on recent transactions, see connection status, run health
checks, and receive recommendations to improve the health of your Impact instance
for connection with Service Bridge.
keywords: []
breadcrumbs:
- Impact
- Impact Store Applicat... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/concept/preventive-care.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/concept/preventive-care.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/concept/preventive-care.html | zurich | Preventive Care | Preventive Care is a premium, engineer-led diagnostic of instance performance executed on a regular cadence and available as an add-on package to all ServiceNow Impact customers. | [] | [
"Impact",
"Exploring Impact program features",
"Initiatives & Accelerators",
"Initiatives catalog"
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"topi... | # Preventive Care
Preventive Care is a premium, engineer-led diagnostic of instance performance executed on a regular cadence and available as an add-on package to all ServiceNow Impact customers.
## Preventive Care Overview
Preventive Care helps maintain optimal performance of large, strategic, ServiceNow implement... | ---
title: Preventive Care
description: Preventive Care is a premium, engineer-led diagnostic of instance performance
executed on a regular cadence and available as an add-on package to all ServiceNow
Impact customers.
keywords: []
breadcrumbs:
- Impact
- Exploring Impact program features
- Initiatives & Accelerato... |
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"Impact",
"Impact Store Application",
"Configuring Impact"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/concept/start-automated-registration-IDI.html" id="bundle:zurich-impact/enus/product/impact/concept/start-automated-registration-IDI.html"><body id="register_connect_automatically_to_impact_delivery_instance"><main role="main"><article rol... | {
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"topic_id": "p... | # Start automated registration to the Impact Delivery Instance
The automated registration process simplifies the configuration process and connects
your Impact Store Application with data from the Impact Delivery Instance.
## Before you begin
Run pre-configuration instance health checks before this
procedure.
## Ab... | ---
title: Start automated registration to the Impact Delivery Instance
description: The automated registration process simplifies the configuration process
and connects your Impact Store Application with data from the Impact Delivery Instance.
keywords: []
breadcrumbs:
- Impact
- Impact Store Application
- Configuri... |
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"Impact",
"Impact Store Application",
"Configuring Impact"
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"topic_id": "p... | # Use manual registration to configure the Impact Store Application
Manual registration is generally used by advanced users or to obtain configuration
support from your Impact Squad. Regulated and GCC customers are also required to use manual
registration.
## About this task
Warning: If the automated registration fa... | ---
title: Use manual registration to configure the Impact Store Application
description: Manual registration is generally used by advanced users or to obtain
configuration support from your Impact Squad. Regulated and GCC customers are also
required to use manual registration.
keywords: []
breadcrumbs:
- Impact
- ... |
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"Impact",
"Impact Delivery Instance (formerly Impact Digital Experience)",
"Platform Health",
"Impact Instance Observer",
"Analytics"
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"title": "Impact Delivery Instance (formerly Impact Digit... | # User Experience
Explore real-time user monitoring to analyze user experience and performance insights in Instance Observer telemetry into node, transaction type, URL, and user level breakdowns for Impact Total customers.
* Access the User Experience to visualize quickly your user base issues based on transaction t... | ---
title: User Experience
description: "Explore real-time user monitoring to analyze user experience and performance\
\ insights in Instance Observer\u200B telemetry into node, transaction type, URL,\
\ and user level breakdowns for Impact Total customers."
keywords: []
breadcrumbs:
- Impact
- Impact Delivery Inst... |
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"Impact Delivery Instance (formerly Impact Digital Experience)",
"Value Management"
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"title": "Impact Delivery Instance (formerly Impact Digit... | # Objectives and outcomes
The value management lifecycle starts with the identification of your objectives and outcomes.
Your objectives and outcomes are the basis for creating a personalized Customer Impact plan, recommend services, content, and training.
The intent is to set a yearly improvement target against the... | ---
title: Objectives and outcomes
description: The value management lifecycle starts with the identification of your
objectives and outcomes.
keywords: []
breadcrumbs:
- Impact
- Impact Delivery Instance (formerly Impact Digital Experience)
- Value Management
---
# Objectives and outcomes
The value management life... |
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"Impact Delivery Instance (formerly Impact Digital Experience)",
"Value Management"
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"title": "Impact Delivery Instance (formerly Impact Digit... | # Value calculation for Impact Value Reports
You can use value calculation for measurable business impact and track value using metrics.
Value calculation translates operational performance into measurable business impact—typically in monetary terms. Each business objective is linked to specific outcomes tracked thro... | ---
title: Value calculation for Impact Value Reports
description: You can use value calculation for measurable business impact and track
value using metrics.
keywords: []
breadcrumbs:
- Impact
- Impact Delivery Instance (formerly Impact Digital Experience)
- Value Management
---
# Value calculation for Impact Value... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/ITOM-maturity-assessment.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/ITOM-maturity-assessment.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/ITOM-maturity-assessment.html | zurich | ITOM Maturity Assessment | This accelerator provides guidance on fine-tuning your IT Operations Management on the ServiceNow platform. | [] | [
"Impact",
"Exploring Impact program features",
"Initiatives & Accelerators",
"Accelerator catalog",
"Strategy Accelerators"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/reference/ITOM-maturity-assessment.html" id="bundle:zurich-impact/enus/product/impact/reference/ITOM-maturity-assessment.html"><body id="ITOM-maturity-assessment"><main role="main"><article role="article" class="dita" id="ITOM-maturity-ass... | {
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"topi... | # ITOM Maturity Assessment
This accelerator provides guidance on fine-tuning your IT Operations Management on the ServiceNow platform.
## Accelerator Overview
The ITOM Maturity Assessment Accelerator provides a base-level understanding of maturity tied to business outcomes. The Accelerator aims to assess gaps in you... | ---
title: ITOM Maturity Assessment
description: This accelerator provides guidance on fine-tuning your IT Operations
Management on the ServiceNow platform.
keywords: []
breadcrumbs:
- Impact
- Exploring Impact program features
- Initiatives & Accelerators
- Accelerator catalog
- Strategy Accelerators
---
# ITOM Mat... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/accelerator-request-form-fields.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/accelerator-request-form-fields.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/accelerator-request-form-fields.html | zurich | Impact store app accelerator request form reference | Fill in the fields in the Accelerator Request form to input form information. | [] | [
"Impact",
"Impact Store Application",
"Using the Impact Store Application",
"Accelerators and Initiatives"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/reference/accelerator-request-form-fields.html" id="bundle:zurich-impact/enus/product/impact/reference/accelerator-request-form-fields.html"><body id="accelerator-request-form-fields"><main role="main"><article role="article" class="dita" ... | {
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"topic_id": "p... | # Impact store app accelerator request form reference
Fill in the fields in the Accelerator Request form to input form information.
Table 1. Accelerator Request Form
| Field | Description |
| --- | --- |
| Instance type to copy | Instance type such as Production or Sub-production |
| Instance to copy | Name of the in... | ---
title: Impact store app accelerator request form reference
description: Fill in the fields in the Accelerator Request form to input form information.
keywords: []
breadcrumbs:
- Impact
- Impact Store Application
- Using the Impact Store Application
- Accelerators and Initiatives
---
# Impact store app accelerator ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/access-experts-acc.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/access-experts-acc.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/access-experts-acc.html | zurich | Access to Experts | The Access to Experts Accelerator connects Impact customers to ServiceNow subject matter experts via personalized virtual coaching sessions. | [] | [
"Impact",
"Exploring Impact program features",
"Initiatives & Accelerators",
"Accelerator catalog",
"Technical Accelerators"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/reference/access-experts-acc.html" id="bundle:zurich-impact/enus/product/impact/reference/access-experts-acc.html"><body id="access-experts-acc"><main role="main"><article role="article" class="dita" id="access-experts-acc" aria-labelledby... | {
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"topi... | # Access to Experts
The Access to Experts Accelerator connects Impact customers to ServiceNow subject matter experts via personalized virtual coaching sessions.
## Accelerator overview
Access to Experts targets precise and actionable guidance on the ServiceNow Platform and product topics for which Impact customers a... | ---
title: Access to Experts
description: The Access to Experts Accelerator connects Impact customers to ServiceNow
subject matter experts via personalized virtual coaching sessions.
keywords: []
breadcrumbs:
- Impact
- Exploring Impact program features
- Initiatives & Accelerators
- Accelerator catalog
- Technical A... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/adoption-accelerator.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/adoption-accelerator.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/adoption-accelerator.html | zurich | Adoption Accelerator | The Adoption Accelerator provides guidance on tools and support available for change enablement. | [] | [
"Impact",
"Exploring Impact program features",
"Initiatives & Accelerators",
"Accelerator catalog",
"Strategy Accelerators"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/reference/adoption-accelerator.html" id="bundle:zurich-impact/enus/product/impact/reference/adoption-accelerator.html"><body id="adoption-accelerator"><main role="main"><article role="article" class="dita" id="adoption-accelerator" aria-la... | {
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"topi... | # Adoption Accelerator
The Adoption Accelerator provides guidance on tools and support available for change enablement.
## Overview
Adoption Accelerator provides Impact Customers with tools and support
in initiating their own change enablement programs to drive user adoption in their
organizations. It helps Customer... | ---
title: Adoption Accelerator
description: The Adoption Accelerator provides guidance on tools and support available
for change enablement.
keywords: []
breadcrumbs:
- Impact
- Exploring Impact program features
- Initiatives & Accelerators
- Accelerator catalog
- Strategy Accelerators
---
# Adoption Accelerator
T... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/capability-details.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/capability-details.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/capability-details.html | zurich | Capability Details Page | View the various details for a capability using the Capability details page. | [] | [
"Impact",
"Impact Store Application",
"Using the Impact Store Application",
"Product adoption",
"Manage Capabilities Maps"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/reference/capability-details.html" id="bundle:zurich-impact/enus/product/impact/reference/capability-details.html"><body id="capability-details"><main role="main"><article role="article" class="dita" id="capability-details" aria-labelledby... | {
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"title": "Impact Store Application",
"topic_id": "p... | # Capability Details Page
View the various details for a capability using the Capability details page.
You can access capability details by selecting a capability from a product adoption roadmap or the a capabilities map.
The Capability details page displays information for a capability including description, releva... | ---
title: Capability Details Page
description: View the various details for a capability using the Capability details
page.
keywords: []
breadcrumbs:
- Impact
- Impact Store Application
- Using the Impact Store Application
- Product adoption
- Manage Capabilities Maps
---
# Capability Details Page
View the various... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/customer-impact-plan.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/customer-impact-plan.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/customer-impact-plan.html | zurich | Customer Impact Plan | Focuses on accelerating value realization, enhancing platform adoption, and promoting optimal performance through tailored guidance and support. | [] | [
"Impact",
"Exploring Impact program features",
"Impact Foundations"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/reference/customer-impact-plan.html" id="bundle:zurich-impact/enus/product/impact/reference/customer-impact-plan.html"><body id="customer-impact-plan"><main role="main"><article role="article" class="dita" id="customer-impact-plan" aria-la... | {
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Focuses on accelerating value realization, enhancing platform adoption, and promoting optimal performance through tailored guidance and support.
## About Customer Impact Plan
The Customer Impact Plan (CIP) is the mutually agreed strategic roadmap that outlines the customer’s journey to achievi... | ---
title: Customer Impact Plan
description: Focuses on accelerating value realization, enhancing platform adoption,
and promoting optimal performance through tailored guidance and support.
keywords: []
breadcrumbs:
- Impact
- Exploring Impact program features
- Impact Foundations
---
# Customer Impact Plan
Focuses... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/getting-started-with-impact.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/getting-started-with-impact.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/getting-started-with-impact.html | zurich | Getting Started with Impact | A set of activities that help new Impact customers get started with ServiceNow Impact. | [] | [
"Impact",
"Exploring Impact program features",
"Impact Foundations"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/reference/getting-started-with-impact.html" id="bundle:zurich-impact/enus/product/impact/reference/getting-started-with-impact.html"><body id="getting-started-with-impact"><main role="main"><article role="article" class="dita" id="getting-... | {
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A set of activities that help new Impact customers get started with ServiceNow Impact.
## About Getting Started with Impact
Get Started with Impact is a bundle of curated activities that help new Impact customers to begin their ServiceNow Impact journey. The following activities are ava... | ---
title: Getting Started with Impact
description: A set of activities that help new Impact customers get started with ServiceNow
Impact.
keywords: []
breadcrumbs:
- Impact
- Exploring Impact program features
- Impact Foundations
---
# Getting Started with Impact
A set of activities that help new Impact customers ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/health-assessment.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/health-assessment.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/health-assessment.html | zurich | Health Assessment | The Health Assessment Accelerators provide insights into your instance health. | [] | [
"Impact",
"Exploring Impact program features",
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"Accelerator catalog",
"Architecture Accelerators"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/reference/health-assessment.html" id="bundle:zurich-impact/enus/product/impact/reference/health-assessment.html"><body><main role="main"><article role="article" class="dita" aria-labelledby="title_health-assessment"><article class="nested0... | {
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"topi... | # Health Assessment
The Health Assessment Accelerators provide insights into your instance health.
* Health Assessment – Advanced
* Health Assessment - Total
## Health Assessment – Advanced
The Health Assessment – Advanced Accelerator provides guidance to measure and improve your ServiceNow instance health.
### Ov... | ---
title: Health Assessment
description: The Health Assessment Accelerators provide insights into your instance
health.
keywords: []
breadcrumbs:
- Impact
- Exploring Impact program features
- Initiatives & Accelerators
- Accelerator catalog
- Architecture Accelerators
---
# Health Assessment
The Health Assessment... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/healthscan-definitions.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/healthscan-definitions.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/healthscan-definitions.html | zurich | HealthScan definitions | Some HealthScan definitions are deprecated or updated between releases. | [] | [
"Impact",
"Impact Delivery Instance (formerly Impact Digital Experience)",
"Platform Health",
"HealthScan"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/reference/healthscan-definitions.html" id="bundle:zurich-impact/enus/product/impact/reference/healthscan-definitions.html"><body id="healthscan-definitions"><main role="main"><article role="article" class="dita" id="healthscan-definitions"... | {
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"title": "Impact Delivery Instance (formerly Impact Digit... | # HealthScan definitions
Some HealthScan definitions are deprecated or updated between releases.
* HealthScan definitions updates: November 2024 release
* HealthScan definitions updates: October 2024 hotfix
* HealthScan definitions updates: August 2024 release
| ---
title: HealthScan definitions
description: Some HealthScan definitions are deprecated or updated between releases.
keywords: []
breadcrumbs:
- Impact
- Impact Delivery Instance (formerly Impact Digital Experience)
- Platform Health
- HealthScan
---
# HealthScan definitions
Some HealthScan definitions are deprecat... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/impact-packages.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/impact-packages.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/impact-packages.html | zurich | Impact packages | ServiceNow Impact packages comprise support tools, self-help resources, human-led engagements, discounts, and additional benefits made available to you depending on the level of Impact package procured. | [] | [
"Impact",
"Exploring Impact program features"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/reference/impact-packages.html" id="bundle:zurich-impact/enus/product/impact/reference/impact-packages.html"><body id="impact-packages"><main role="main"><article role="article" class="dita" id="impact-packages" aria-labelledby="title_impa... | {
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"topi... | # Impact packages
ServiceNow
Impact packages comprise support tools, self-help resources, human-led engagements, discounts, and additional benefits made available to you depending on the level of Impact package procured.
There are two subscription packages for Impact: Guided and Total. Regardless of the package, all ... | ---
title: Impact packages
description: ServiceNow Impact packages comprise support tools, self-help resources,
human-led engagements, discounts, and additional benefits made available to you
depending on the level of Impact package procured.
keywords: []
breadcrumbs:
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- Exploring Impact program features
--... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/jumpstart-your-CSDM-crawl.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/jumpstart-your-CSDM-crawl.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/jumpstart-your-CSDM-crawl.html | zurich | Jumpstart Your CSDM:Crawl | This accelerator provides an overview of the Crawl phase of the CSDM maturity journey, brief assessment of current Crawl data, and actionable steps to complete the phase. | [] | [
"Impact",
"Exploring Impact program features",
"Initiatives & Accelerators",
"Accelerator catalog",
"Technical Accelerators"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/reference/jumpstart-your-CSDM-crawl.html" id="bundle:zurich-impact/enus/product/impact/reference/jumpstart-your-CSDM-crawl.html"><body id="jumpstart-your-CSDM-crawl"><main role="main"><article role="article" class="dita" id="jumpstart-your... | {
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"topi... | # Jumpstart Your CSDM:Crawl
This accelerator provides an overview of the Crawl phase of the CSDM maturity journey, brief assessment of current Crawl data, and actionable steps to complete the phase.
## Accelerator Overview
Jumpstart Your CSDM: Crawl provides impact customers with an overview and applied demonstratio... | ---
title: Jumpstart Your CSDM:Crawl
description: This accelerator provides an overview of the Crawl phase of the CSDM
maturity journey, brief assessment of current Crawl data, and actionable steps to
complete the phase.
keywords: []
breadcrumbs:
- Impact
- Exploring Impact program features
- Initiatives & Accelera... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/jumpstart-your-SPM-project-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/jumpstart-your-SPM-project-workspace.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/jumpstart-your-SPM-project-workspace.html | zurich | Jumpstart Your SPM – Project Workspace | This accelerator provides a demonstration of the possibilities and capabilities of Project Workspaces within Strategic Portfolio Management (SPM). | [] | [
"Impact",
"Exploring Impact program features",
"Initiatives & Accelerators",
"Accelerator catalog",
"Technical Accelerators"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/reference/jumpstart-your-SPM-project-workspace.html" id="bundle:zurich-impact/enus/product/impact/reference/jumpstart-your-SPM-project-workspace.html"><body id="jumpstart-your-SPM-project-workspace"><main role="main"><article role="article... | {
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"topi... | # Jumpstart Your SPM – Project Workspace
This accelerator provides a demonstration of the possibilities and capabilities of Project Workspaces within Strategic Portfolio Management (SPM).
## Accelerator Overview
Jumpstart Your SPM – Project Workspace provides Impact customers with a comprehensive overview of the pos... | ---
title: "Jumpstart Your SPM \u2013 Project Workspace"
description: This accelerator provides a demonstration of the possibilities and capabilities
of Project Workspaces within Strategic Portfolio Management (SPM).
keywords: []
breadcrumbs:
- Impact
- Exploring Impact program features
- Initiatives & Accelerators
-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/jumpstart-your-external-content-connectors.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/jumpstart-your-external-content-connectors.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/jumpstart-your-external-content-connectors.html | zurich | Jumpstart Your External Content Connectors | This accelerator provides a demonstration of the possibilities and capabilities of External Content Connectors (XCC). | [] | [
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"Exploring Impact program features",
"Initiatives & Accelerators",
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"topic_id": "product/impact/concept/impact-landing-page.html"
},
{
"title": "Exploring Impact program features",
"topi... | # Jumpstart Your External Content Connectors
This accelerator provides a demonstration of the possibilities and capabilities of External Content Connectors (XCC).
## Accelerator Overview
Jumpstart Your External Content Connectors (XCC) provides Impact customers with an overview and applied demonstration of External ... | ---
title: Jumpstart Your External Content Connectors
description: This accelerator provides a demonstration of the possibilities and capabilities
of External Content Connectors (XCC).
keywords: []
breadcrumbs:
- Impact
- Exploring Impact program features
- Initiatives & Accelerators
- Accelerator catalog
- Technical... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/jumpstart-your-now-assist-document-intelligence.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/jumpstart-your-now-assist-document-intelligence.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/jumpstart-your-now-assist-document-intelligence.html | zurich | Jumpstart Your Now Assist in Document Intelligence | This accelerator provides a demonstration of the possibilities and capabilities of Now Assist in Document Intelligence. | [] | [
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"Exploring Impact program features",
"Initiatives & Accelerators",
"Accelerator catalog",
"Technical Accelerators"
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{
"title": "Impact",
"topic_id": "product/impact/concept/impact-landing-page.html"
},
{
"title": "Exploring Impact program features",
"topi... | # Jumpstart Your Now Assist in Document Intelligence
This accelerator provides a demonstration of the possibilities and capabilities of Now Assist in Document Intelligence.
## Accelerator Overview
Jumpstart Your Now Assist in Document Intelligence (DocIntel) provides Impact customers with an overview and applied dem... | ---
title: Jumpstart Your Now Assist in Document Intelligence
description: This accelerator provides a demonstration of the possibilities and capabilities
of Now Assist in Document Intelligence.
keywords: []
breadcrumbs:
- Impact
- Exploring Impact program features
- Initiatives & Accelerators
- Accelerator catalog
-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/jumpstart-your-workflow-automation-playbooks.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/jumpstart-your-workflow-automation-playbooks.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/jumpstart-your-workflow-automation-playbooks.html | zurich | Jumpstart Your Workflow Automation: Playbooks | This accelerator provides a demonstration of the possibilities and capabilities of Playbooks in Workflow Studio. | [] | [
"Impact",
"Exploring Impact program features",
"Initiatives & Accelerators",
"Accelerator catalog",
"Technical Accelerators"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/reference/jumpstart-your-workflow-automation-playbooks.html" id="bundle:zurich-impact/enus/product/impact/reference/jumpstart-your-workflow-automation-playbooks.html"><body id="jumpstart-your-workflow-automation-playbooks"><main role="main... | {
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{
"title": "Impact",
"topic_id": "product/impact/concept/impact-landing-page.html"
},
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"title": "Exploring Impact program features",
"topi... | # Jumpstart Your Workflow Automation: Playbooks
This accelerator provides a demonstration of the possibilities and capabilities of Playbooks in Workflow Studio.
## Accelerator Overview
Jumpstart Your Workflow Automation: Playbooks provides Impact customers with an overview and applied demonstration of Workflow Studi... | ---
title: 'Jumpstart Your Workflow Automation: Playbooks'
description: This accelerator provides a demonstration of the possibilities and capabilities
of Playbooks in Workflow Studio.
keywords: []
breadcrumbs:
- Impact
- Exploring Impact program features
- Initiatives & Accelerators
- Accelerator catalog
- Technical... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/reference/on-demand-value-report.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/reference/on-demand-value-report.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/reference/on-demand-value-report.html | zurich | On-Demand Value Report | Customers can use this Accelerator to request a Value Report for up to two ServiceNow products. | [] | [
"Impact",
"Exploring Impact program features",
"Initiatives & Accelerators",
"Accelerator catalog",
"Strategy Accelerators"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/reference/on-demand-value-report.html" id="bundle:zurich-impact/enus/product/impact/reference/on-demand-value-report.html"><body><main role="main"><article role="article" class="dita" aria-labelledby="title_on-demand-value-report"><article... | {
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{
"title": "Impact",
"topic_id": "product/impact/concept/impact-landing-page.html"
},
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"title": "Exploring Impact program features",
"topi... | # On-Demand Value Report
Customers can use this Accelerator to request a Value Report for up to two ServiceNow products.
## Accelerator overview
This Accelerator enables Guided customers to understand value their organization has realized with ServiceNow products for standard ServiceNow objectives and outcomes.
## ... | ---
title: On-Demand Value Report
description: Customers can use this Accelerator to request a Value Report for up to
two ServiceNow products.
keywords: []
breadcrumbs:
- Impact
- Exploring Impact program features
- Initiatives & Accelerators
- Accelerator catalog
- Strategy Accelerators
---
# On-Demand Value Report... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/task/connect-instance-impact-store-app.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/task/connect-instance-impact-store-app.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/task/connect-instance-impact-store-app.html | zurich | Use manual registration to establish the connection to the provider instance | The named contact administrator will establish a secure connection to the Impact Delivery Instance (provider instance) using Now Service Bridge to transmit data with the Impact Store Application. | [] | [
"Impact",
"Impact Store Application",
"Configuring Impact",
"Use manual registration to IDI"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/task/connect-instance-impact-store-app.html" id="bundle:zurich-impact/enus/product/impact/task/connect-instance-impact-store-app.html"><body id="connect-instance-impact-store-app"><main role="main"><article role="article" class="dita" id="... | {
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"breadcrumbs": [
{
"title": "Impact",
"topic_id": "product/impact/concept/impact-landing-page.html"
},
{
"title": "Impact Store Application",
"topic_id": "p... | # Use manual registration to establish the connection to the provider instance
The named contact administrator will establish a secure connection to the Impact Delivery Instance (provider instance) using Now Service Bridge to transmit data with the Impact Store Application.
## Before you begin
Confirm the Impact Sto... | ---
title: Use manual registration to establish the connection to the provider instance
description: The named contact administrator will establish a secure connection to
the Impact Delivery Instance (provider instance) using Now Service Bridge to transmit
data with the Impact Store Application.
keywords: []
breadc... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/task/create-product-adoption-roadmap.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/task/create-product-adoption-roadmap.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/task/create-product-adoption-roadmap.html | zurich | Manage product adoption roadmaps for the Impact Store Application | Create a product adoption roadmap (PAR) using either a predefined template or a custom roadmap. | [] | [
"Impact",
"Impact Store Application",
"Using the Impact Store Application",
"Product adoption"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/task/create-product-adoption-roadmap.html" id="bundle:zurich-impact/enus/product/impact/task/create-product-adoption-roadmap.html"><body id="create-product-adoption-roadmap"><main role="main"><article role="article" class="dita" id="create... | {
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"breadcrumbs": [
{
"title": "Impact",
"topic_id": "product/impact/concept/impact-landing-page.html"
},
{
"title": "Impact Store Application",
"topic_id": "p... | # Manage product adoption roadmaps for the Impact Store Application
Create a product adoption roadmap (PAR) using either a predefined template or a custom roadmap.
## Before you begin
* Evaluate the capabilities currently in Planning, Implementing, In Use, Not in Use, No Intent
to Use, and Needs Validation.
* Add ... | ---
title: Manage product adoption roadmaps for the Impact Store Application
description: Create a product adoption roadmap (PAR) using either a predefined template
or a custom roadmap.
keywords: []
breadcrumbs:
- Impact
- Impact Store Application
- Using the Impact Store Application
- Product adoption
---
# Manage ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-impact/page/product/impact/task/guided-setup-impact-in-app.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-impact/page/product/impact/task/guided-setup-impact-in-app.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-impact | product/impact/task/guided-setup-impact-in-app.html | zurich | Use Guided Setup for Impact Store Application configuration | Use Impact Guided Setup to follow a sequence of tasks that help you configure the Impact Store Application on your ServiceNow instance. | [] | [
"Impact",
"Impact Store Application",
"Configuring Impact"
] | <article class="hascomments" data-page="bundle:zurich-impact/enus/product/impact/task/guided-setup-impact-in-app.html" id="bundle:zurich-impact/enus/product/impact/task/guided-setup-impact-in-app.html"><body id="guided-setup-impact-in-app"><main role="main"><article role="article" class="dita" id="guided-setup-impact-i... | {
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{
"title": "Impact",
"topic_id": "product/impact/concept/impact-landing-page.html"
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"title": "Impact Store Application",
"topic_id": "p... | # Use Guided Setup for Impact Store Application configuration
Use Impact Guided Setup to follow a sequence of tasks that help
you configure the Impact Store Application on your ServiceNow
instance.
## Before you begin
You will establish and verify your connection between the Impact Store Application
and the Impact D... | ---
title: Use Guided Setup for Impact Store Application configuration
description: Use Impact Guided Setup to follow a sequence of tasks that help you configure
the Impact Store Application on your ServiceNow instance.
keywords: []
breadcrumbs:
- Impact
- Impact Store Application
- Configuring Impact
---
# Use Guid... |
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