loc string | api string | lastmod string | changefreq string | priority float64 | sitemappart string | locale string | bundle string | page_id string | release string | title string | description string | keywords list | breadcrumbs list | html_content string | page_content dict | clean_text string | rich_text string |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/discovery/task/configure-mid-server-aws-s3-access.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/discovery/task/configure-mid-server-aws-s3-access.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/discovery/task/configure-mid-server-aws-s3-access.html | zurich | Configure MID Server for AWS S3 access | Configure MID Server properties to enable Simple Storage Service (S3) access from the ServiceNow AI Platform® when performing Systems Manager (SSM) Agent discovery. | [] | [
"IT Operations Management",
"ITOM Visibility",
"Discovery",
"Exploring Cloud Discovery",
"AWS SSM discovery"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/discovery/task/configure-mid-server-aws-s3-access.html" id="bundle:zurich-it-operations-management/enus/product/discovery/task/configure-mid-server-aws-s3-access.html"><body id="configure-mid-server-aws-s3-access"><main role="ma... | {
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{
"title": "IT Operations Management",
"topic_id": "product/it-operations-management/reference/r_ITOMApplications.html"
},
{
"title": "ITOM Visib... | # Configure MID Server for AWS S3 access
Configure MID Server properties to enable Simple Storage Service (S3) access from the ServiceNow AI Platform® when performing Systems Manager (SSM) Agent discovery.
## Before you begin
Confirm the following:
* You have at least one MID Server installed and in the Up state. F... | ---
title: Configure MID Server for AWS S3 access
description: "Configure MID Server properties to enable Simple Storage Service (S3)\
\ access from the ServiceNow AI Platform\xAE when performing Systems Manager (SSM)\
\ Agent discovery."
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Visibility
- Disc... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/discovery/task/connect-intermediate-certificate-to-root.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/discovery/task/connect-intermediate-certificate-to-root.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/discovery/task/connect-intermediate-certificate-to-root.html | zurich | Connect an intermediate certificate to its root certificate | Connect intermediate certificates to recently imported certificates or to root certificates located outside the servers to complete the certificate chain of trust. | [] | [
"IT Operations Management",
"ITOM Visibility",
"Certificate Inventory and Management",
"Configuring Certificate Inventory and Management",
"Visibility to TLS certificates"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/discovery/task/connect-intermediate-certificate-to-root.html" id="bundle:zurich-it-operations-management/enus/product/discovery/task/connect-intermediate-certificate-to-root.html"><body id="connect-intermediate-certificate-to-ro... | {
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{
"title": "IT Operations Management",
"topic_id": "product/it-operations-management/reference/r_ITOMApplications.html"
},
{
"title": "ITOM Visib... | # Connect an intermediate certificate to its root certificate
Connect intermediate certificates to recently imported certificates or to root
certificates located outside the servers to complete the certificate chain of
trust.
## Before you begin
If your root certificate is outside your server, you must first Discove... | ---
title: Connect an intermediate certificate to its root certificate
description: Connect intermediate certificates to recently imported certificates or
to root certificates located outside the servers to complete the certificate chain
of trust.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Visibili... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/discovery/task/discover-root-certificate-browser.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/discovery/task/discover-root-certificate-browser.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/discovery/task/discover-root-certificate-browser.html | zurich | Discover root certificates hosted outside your server | Collect information about root certificates stored outside your server. Create a specialized Discovery schedule. | [] | [
"IT Operations Management",
"ITOM Visibility",
"Certificate Inventory and Management",
"Configuring Certificate Inventory and Management",
"Visibility to TLS certificates"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/discovery/task/discover-root-certificate-browser.html" id="bundle:zurich-it-operations-management/enus/product/discovery/task/discover-root-certificate-browser.html"><body id="discover-root-certificate-browser"><main role="main"... | {
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{
"title": "IT Operations Management",
"topic_id": "product/it-operations-management/reference/r_ITOMApplications.html"
},
{
"title": "ITOM Visib... | # Discover root certificates hosted outside your server
Collect information about root certificates stored outside your server. Create a
specialized Discovery schedule.
## Before you begin
Role required: Admin, discovery\_admin, Certificate administrator
## About this task
To discover root certificates stored outs... | ---
title: Discover root certificates hosted outside your server
description: Collect information about root certificates stored outside your server.
Create a specialized Discovery schedule.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Visibility
- Certificate Inventory and Management
- Configuring Cer... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/discovery/task/enable-root-fallback.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/discovery/task/enable-root-fallback.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/discovery/task/enable-root-fallback.html | zurich | Enable root fallback | Enable the fallback root user property to allow AWS SSM discovery to run commands as root on Linux systems when alternate user credentials aren’t configured. | [] | [
"IT Operations Management",
"ITOM Visibility",
"Discovery",
"Exploring Cloud Discovery",
"AWS SSM discovery"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/discovery/task/enable-root-fallback.html" id="bundle:zurich-it-operations-management/enus/product/discovery/task/enable-root-fallback.html"><body id="enable-root-fallback"><main role="main"><article role="article" class="dita" i... | {
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{
"title": "IT Operations Management",
"topic_id": "product/it-operations-management/reference/r_ITOMApplications.html"
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{
"title": "ITOM Visib... | # Enable root fallback
Enable the fallback root user property to allow AWS SSM discovery to run commands as root on Linux systems when alternate user credentials aren’t configured.
## Before you begin
Confirm that AWS SSM Agent discovery is enabled. For more information, see Enable AWS SSM-based discovery.
Role req... | ---
title: Enable root fallback
description: "Enable the fallback root user property to allow AWS SSM discovery to\
\ run commands as root on Linux systems when alternate user credentials aren\u2019\
t configured."
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Visibility
- Discovery
- Exploring Cloud ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/discovery/task/renew-cert-automated-flow.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/discovery/task/renew-cert-automated-flow.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/discovery/task/renew-cert-automated-flow.html | zurich | Renew certificates using automated certificate management | Request renewal for a certificate and automatically retrieve the certificate for an application. This maintains secure and uninterrupted services as you extend the validity period of the certificate, preventing potential service disruptions due to expired certificates. | [] | [
"IT Operations Management",
"ITOM Visibility",
"Certificate Inventory and Management",
"Configuring Certificate Inventory and Management",
"Automated certificate management for TLS certificates"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/discovery/task/renew-cert-automated-flow.html" id="bundle:zurich-it-operations-management/enus/product/discovery/task/renew-cert-automated-flow.html"><body id="renew-cert-automated-flow"><main role="main"><article role="article"... | {
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"topic_id": "product/it-operations-management/reference/r_ITOMApplications.html"
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{
"title": "ITOM Visib... | # Renew certificates using automated certificate management
Request renewal for a certificate and automatically retrieve the certificate for an
application. This maintains secure and uninterrupted services as you extend the validity
period of the certificate, preventing potential service disruptions due to expired
cer... | ---
title: Renew certificates using automated certificate management
description: Request renewal for a certificate and automatically retrieve the certificate
for an application. This maintains secure and uninterrupted services as you extend
the validity period of the certificate, preventing potential service disru... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/discovery/task/revoke-cert-automated-flow.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/discovery/task/revoke-cert-automated-flow.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/discovery/task/revoke-cert-automated-flow.html | zurich | Revoke certificates using automated certificate management | Revoke certificate for an application. Revocation doesn't require approval if order Id and certificate Id are present in the Certificate Extension table. If order Id and certificate Id aren't present in the Certificate Extension table, then you need approval. | [] | [
"IT Operations Management",
"ITOM Visibility",
"Certificate Inventory and Management",
"Configuring Certificate Inventory and Management",
"Automated certificate management for TLS certificates"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/discovery/task/revoke-cert-automated-flow.html" id="bundle:zurich-it-operations-management/enus/product/discovery/task/revoke-cert-automated-flow.html"><body id="revoke-cert-automated-flow"><main role="main"><article role="artic... | {
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{
"title": "ITOM Visib... | # Revoke certificates using automated certificate management
Revoke certificate for an application. Revocation doesn't require approval if
order Id and certificate Id are present in the
Certificate Extension table. If order Id and certificate
Id aren't present in the Certificate Extension table, then you need
approval... | ---
title: Revoke certificates using automated certificate management
description: Revoke certificate for an application. Revocation doesn't require approval
if order Id and certificate Id are present in the Certificate Extension table. If
order Id and certificate Id aren't present in the Certificate Extension tabl... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/discovery/task/setup-routing-policy.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/discovery/task/setup-routing-policy.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/discovery/task/setup-routing-policy.html | zurich | Set up the routing policy for automated certificate management | Set up a routing policy to automate your Certificate Inventory and Management. Creating a policy based on Certificate Authority (CA), environment, and other features ensures efficient TLS certificate management. | [] | [
"IT Operations Management",
"ITOM Visibility",
"Certificate Inventory and Management",
"Configuring Certificate Inventory and Management",
"Automated certificate management for TLS certificates"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/discovery/task/setup-routing-policy.html" id="bundle:zurich-it-operations-management/enus/product/discovery/task/setup-routing-policy.html"><body id="setup-routing-policy"><main role="main"><article role="article" class="dita" i... | {
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"title": "IT Operations Management",
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"title": "ITOM Visib... | # Set up the routing policy for automated certificate management
Set up a routing policy to automate your Certificate Inventory and Management.
Creating a policy based on Certificate Authority (CA), environment, and other features ensures
efficient TLS certificate management.
## Before you begin
Role required: pki\_... | ---
title: Set up the routing policy for automated certificate management
description: Set up a routing policy to automate your Certificate Inventory and Management.
Creating a policy based on Certificate Authority (CA), environment, and other features
ensures efficient TLS certificate management.
keywords: []
brea... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/discovery/task/t_CreateADiscoverySchedule.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/discovery/task/t_CreateADiscoverySchedule.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/discovery/task/t_CreateADiscoverySchedule.html | zurich | Schedule a horizontal discovery | A discovery schedule determines what horizontal discovery searches for, when it runs, and which MID Servers are used. Create a discovery schedule for your local environment or a schedule for discovering the resources in your cloud service account. | [
"Discovery",
"creating a schedule",
"DiscoverNow",
"quick discovery",
"configuration",
"MID Server",
"selection sequence for Discovery"
] | [
"IT Operations Management",
"ITOM Visibility",
"Discovery",
"Using Discovery",
"Running discoveries in your network"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/discovery/task/t_CreateADiscoverySchedule.html" id="bundle:zurich-it-operations-management/enus/product/discovery/task/t_CreateADiscoverySchedule.html"><body><main role="main"><article role="article" class="dita" aria-labelledby... | {
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"title": "IT Operations Management",
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{
"title": "ITOM Visib... | # Schedule a horizontal discovery
A discovery schedule determines what horizontal discovery searches for, when it runs, and which MID Servers are used. Create a discovery schedule for your local environment or a schedule for discovering the resources in your cloud service account.
## Before you begin
Ensure that you... | ---
title: Schedule a horizontal discovery
description: A discovery schedule determines what horizontal discovery searches for,
when it runs, and which MID Servers are used. Create a discovery schedule for your
local environment or a schedule for discovering the resources in your cloud service
account.
keywords:
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/discovery/task/use-automated-flow-cert-requests.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/discovery/task/use-automated-flow-cert-requests.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/discovery/task/use-automated-flow-cert-requests.html | zurich | Use automated flow for certificate management | Certificate and Management streamlines your TLS certificate processes, offering benefits such as improved efficiency and enhanced security. Automating certificate management ensures timely renewal of certificates, which minimizes the risk of expired certificates. | [] | [
"IT Operations Management",
"ITOM Visibility",
"Certificate Inventory and Management",
"Configuring Certificate Inventory and Management",
"Automated certificate management for TLS certificates"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/discovery/task/use-automated-flow-cert-requests.html" id="bundle:zurich-it-operations-management/enus/product/discovery/task/use-automated-flow-cert-requests.html"><body id="use-automated-flow-cert-requests"><main role="main"><a... | {
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"title": "ITOM Visib... | # Use automated flow for certificate management
Certificate and Management streamlines your TLS certificate processes, offering
benefits such as improved efficiency and enhanced security. Automating certificate
management ensures timely renewal of certificates, which minimizes the risk of
expired certificates.
## Bef... | ---
title: Use automated flow for certificate management
description: Certificate and Management streamlines your TLS certificate processes,
offering benefits such as improved efficiency and enhanced security. Automating
certificate management ensures timely renewal of certificates, which minimizes the
risk of ex... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/event-management/concept/unified-grouping.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/event-management/concept/unified-grouping.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/event-management/concept/unified-grouping.html | zurich | Mixed alert grouping | Mixed alert grouping combines multiple strategies—currently CMDB-based and tag-based grouping—to form a single, cohesive alert group. It reduces noise, bridges gaps when one method isn't enough, and delivers a clearer, end-to-end view of incidents. This approach helps operators identify root | [] | [
"IT Operations Management",
"ITOM Health",
"Event Management",
"Configuring Event Management",
"Alert grouping",
"Alert grouping types and creation methods"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/event-management/concept/unified-grouping.html" id="bundle:zurich-it-operations-management/enus/product/event-management/concept/unified-grouping.html"><body id="unified-grouping"><main role="main"><article role="article" class=... | {
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{
"title": "ITOM Healt... | # Mixed alert grouping
Mixed alert grouping combines multiple strategies—currently CMDB-based and tag-based grouping—to form a single, cohesive alert group. It reduces noise, bridges gaps when one method isn't enough, and delivers a clearer,
end-to-end view of incidents. This approach helps operators identify root cau... | ---
title: Mixed alert grouping
description: "Mixed alert grouping combines multiple strategies\u2014currently CMDB-based\
\ and tag-based grouping\u2014to form a single, cohesive alert group. It reduces\
\ noise, bridges gaps when one method isn't enough, and delivers a clearer, end-to-end\
\ view of incidents. ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/event-management/reference/solarwinds-connector-instance-value-parameters.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/event-management/reference/solarwinds-connector-instance-value-parameters.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/event-management/reference/solarwinds-connector-instance-value-parameters.html | zurich | Solarwinds connector instance value parameters | The following table displays the Solarwinds connector instance value parameters that you can fill in, as needed, when creating a Solarwinds connector instance. | [] | [
"IT Operations Management",
"ITOM Health",
"Event Management",
"Event Management reference"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/event-management/reference/solarwinds-connector-instance-value-parameters.html" id="bundle:zurich-it-operations-management/enus/product/event-management/reference/solarwinds-connector-instance-value-parameters.html"><body id="so... | {
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"title": "IT Operations Management",
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{
"title": "ITOM Healt... | # Solarwinds connector instance value parameters
The following table displays the Solarwinds connector instance value parameters that you can fill in, as needed, when creating a Solarwinds connector instance.
Table 1. Connector instance value parameters
| Parameter | Description |
| --- | --- |
| debug | Set to true ... | ---
title: Solarwinds connector instance value parameters
description: The following table displays the Solarwinds connector instance value
parameters that you can fill in, as needed, when creating a Solarwinds connector
instance.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Health
- Event Management... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/event-management/task/add-cmdb-tables-impact-cal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/event-management/task/add-cmdb-tables-impact-cal.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/event-management/task/add-cmdb-tables-impact-cal.html | zurich | Add CMDB tables or classes for impact calculation | Add the CMDB tables that contain application services to be considered during impact calculation, helping ensure accurate and relevant impact results. | [] | [
"IT Operations Management",
"ITOM Health",
"Event Management",
"Configuring Event Management",
"Manage and monitor alerts",
"Alert impact calculation"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/event-management/task/add-cmdb-tables-impact-cal.html" id="bundle:zurich-it-operations-management/enus/product/event-management/task/add-cmdb-tables-impact-cal.html"><body id="add-cmdb-tables-impact-cal"><main role="main"><artic... | {
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{
"title": "ITOM Healt... | # Add CMDB tables or classes for impact calculation
Add the CMDB tables that contain application services to be considered during impact calculation, helping ensure accurate and relevant impact results.
## Before you begin
Role required: evt\_mgmt\_admin, evt\_mgmt\_operator, or evt\_mgmt\_user
## About this task
... | ---
title: Add CMDB tables or classes for impact calculation
description: Add the CMDB tables that contain application services to be considered
during impact calculation, helping ensure accurate and relevant impact results.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Health
- Event Management
- Confi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/event-management/task/add-impact-cal-services.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/event-management/task/add-impact-cal-services.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/event-management/task/add-impact-cal-services.html | zurich | Add application services for impact calculation | Specify the application services that must be considered during impact calculation to ensure accurate service impact assessment. | [] | [
"IT Operations Management",
"ITOM Health",
"Event Management",
"Configuring Event Management",
"Manage and monitor alerts",
"Alert impact calculation"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/event-management/task/add-impact-cal-services.html" id="bundle:zurich-it-operations-management/enus/product/event-management/task/add-impact-cal-services.html"><body id="add-impact-cal-services"><main role="main"><article role="... | {
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{
"title": "ITOM Healt... | # Add application services for impact calculation
Specify the application services that must be considered during impact calculation to ensure accurate service impact assessment.
## Before you begin
Role required: evt\_mgmt\_admin, evt\_mgmt\_operator, or evt\_mgmt\_user
## About this task
Organizations may have t... | ---
title: Add application services for impact calculation
description: Specify the application services that must be considered during impact
calculation to ensure accurate service impact assessment.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Health
- Event Management
- Configuring Event Management
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/event-management/task/add-property-statistics-processing-period.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/event-management/task/add-property-statistics-processing-period.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/event-management/task/add-property-statistics-processing-period.html | zurich | Configure statistics processing period | Set the time period, in seconds, for collecting event processing statistics. For example, you can set a time period twice as long as the default 60 seconds to collect more statistics. | [
"XMLStatsEm",
"xmlstats.do?include=XMLStatsEm"
] | [
"IT Operations Management",
"ITOM Health",
"Event Management",
"Configuring Event Management",
"Processing Events",
"View event processing statistics"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/event-management/task/add-property-statistics-processing-period.html" id="bundle:zurich-it-operations-management/enus/product/event-management/task/add-property-statistics-processing-period.html"><body id="add-property-statistic... | {
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"title": "ITOM Healt... | # Configure statistics processing period
Set the time period, in seconds, for collecting event processing statistics. For
example, you can set a time period twice as long as the default 60 seconds to collect more
statistics.
## Before you begin
Role required: evt\_mgmt\_admin
## About this task
Use the evt\_mgmt.ev... | ---
title: Configure statistics processing period
description: Set the time period, in seconds, for collecting event processing statistics.
For example, you can set a time period twice as long as the default 60 seconds to
collect more statistics.
keywords:
- XMLStatsEm
- xmlstats.do?include=XMLStatsEm
breadcrumbs:
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/event-management/task/remove-cmdb-tables-impact-cal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/event-management/task/remove-cmdb-tables-impact-cal.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/event-management/task/remove-cmdb-tables-impact-cal.html | zurich | Remove CMDB tables or classes from impact calculation | Exclude unnecessary CMDB tables or classes from impact calculation to improve performance and focus on relevant data. | [] | [
"IT Operations Management",
"ITOM Health",
"Event Management",
"Configuring Event Management",
"Manage and monitor alerts",
"Alert impact calculation"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/event-management/task/remove-cmdb-tables-impact-cal.html" id="bundle:zurich-it-operations-management/enus/product/event-management/task/remove-cmdb-tables-impact-cal.html"><body id="remove-cmdb-tables-impact-cal"><main role="mai... | {
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"title": "ITOM Healt... | # Remove CMDB tables or classes from impact calculation
Exclude unnecessary CMDB tables or classes from impact calculation to improve performance and focus on relevant data.
## Before you begin
Role required: evt\_mgmt\_admin, evt\_mgmt\_operator, or evt\_mgmt\_user
## Procedure
1. Navigate to All and search for `... | ---
title: Remove CMDB tables or classes from impact calculation
description: Exclude unnecessary CMDB tables or classes from impact calculation to
improve performance and focus on relevant data.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Health
- Event Management
- Configuring Event Management
- Man... |
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"IT Operations Management",
"ITOM Health",
"Event Management",
"Configuring Event Management",
"Manage and monitor alerts",
"Alert impact calculation"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/event-management/task/remove-impact-cal-services.html" id="bundle:zurich-it-operations-management/enus/product/event-management/task/remove-impact-cal-services.html"><body id="remove-impact-cal-services"><main role="main"><artic... | {
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"title": "ITOM Healt... | # Remove application services from impact calculation
Exclude specific application services from impact calculation to reduce noise and focus on critical components.
## Before you begin
Role required: evt\_mgmt\_admin, evt\_mgmt\_operator, or evt\_mgmt\_user
## About this task
Removing or deleting a record from th... | ---
title: Remove application services from impact calculation
description: Exclude specific application services from impact calculation to reduce
noise and focus on critical components.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Health
- Event Management
- Configuring Event Management
- Manage and ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/concept/hla-configuring.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/concept/hla-configuring.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/concept/hla-configuring.html | zurich | Configuring Health Log Analytics | As an Administrator, set up and configure Health Log Analytics for Operators to use, and carry out administration tasks to ensure that the system runs efficiently. | [
"Health Log Analytics",
"data input",
"connector",
"configuration",
"setup"
] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/concept/hla-configuring.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/concept/hla-configuring.html"><body id="hla-configuring"><main role="main"><article role... | {
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"title": "ITOM Healt... | # Configuring Health Log Analytics
As an Administrator, set up and configure Health Log Analytics for Operators to use, and carry out administration tasks to ensure that the system runs efficiently.
## Configuration overview
Complete the following tasks for a successful setup and configuration of Health Log Analytic... | ---
title: Configuring Health Log Analytics
description: As an Administrator, set up and configure Health Log Analytics for Operators
to use, and carry out administration tasks to ensure that the system runs efficiently.
keywords:
- Health Log Analytics
- data input
- connector
- configuration
- setup
breadcrumbs:
- ... |
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"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Configuring Health Log Analytics",
"Setting up Health Log Analytics on your ServiceNow instance"
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"title": "ITOM Healt... | # Advanced data input configuration in Health Log Analytics
When you have configured a data input successfully, Health Log Analytics
adds a record to the Data Inputs table and attaches the configuration file to it. You can
configure advanced settings for your data input. Configuring advanced settings is optional.
| ---
title: Advanced data input configuration in Health Log Analytics
description: When you have configured a data input successfully, Health Log Analytics
adds a record to the Data Inputs table and attaches the configuration file to it.
You can configure advanced settings for your data input. Configuring advanced s... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/concept/hla-data-input-setup-extra.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/concept/hla-data-input-setup-extra.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/concept/hla-data-input-setup-extra.html | zurich | Additional data input setup tasks in Health Log Analytics | After performing the initial data input setup and configuration in Health Log Analytics, continue with the remaining data input setup tasks. | [] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Configuring Health Log Analytics",
"Setting up Health Log Analytics on your ServiceNow instance"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/concept/hla-data-input-setup-extra.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/concept/hla-data-input-setup-extra.html"><body id="hla-data-input-setup-extra... | {
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"title": "ITOM Healt... | # Additional data input setup tasks in Health Log Analytics
After performing the initial data input setup and configuration in Health Log Analytics, continue with the remaining data input setup tasks.
| ---
title: Additional data input setup tasks in Health Log Analytics
description: After performing the initial data input setup and configuration in Health
Log Analytics, continue with the remaining data input setup tasks.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Health
- Health Log Analytics
- Con... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/concept/hla-implement.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/concept/hla-implement.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/concept/hla-implement.html | zurich | Setting up Health Log Analytics on your ServiceNow instance | Implement Health Log Analytics on your ServiceNow instance by setting up the data input process. | [
"data input connectors"
] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Configuring Health Log Analytics"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/concept/hla-implement.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/concept/hla-implement.html"><body id="hla-implement"><main role="main"><article role="arti... | {
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"title": "ITOM Healt... | # Setting up Health Log Analytics on your ServiceNow instance
Implement Health Log Analytics on your ServiceNow instance by setting up the data input process.
Note: For information about installing the ServiceNow
Health Log Analytics application, see Install Health Log Analytics (HLA).
Important: Regardless of how y... | ---
title: Setting up Health Log Analytics on your ServiceNow instance
description: Implement Health Log Analytics on your ServiceNow instance by setting
up the data input process.
keywords:
- data input connectors
breadcrumbs:
- IT Operations Management
- ITOM Health
- Health Log Analytics
- Configuring Health Log A... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/concept/hla-integration-overview-tab.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/concept/hla-integration-overview-tab.html | 2025-08-02 | daily | 0.5 | 267.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/concept/hla-integration-overview-tab.html | zurich | Monitoring log data flow and optimizing integration settings in Health Log Analytics | The Overview screen in Health Log Analytics provides a comprehensive view of the components in the log-processing pipeline of active integrations. From this screen, you can troubleshoot any streaming issues and adjust the integration’s settings if needed. | [] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Configuring Health Log Analytics",
"Setting up Health Log Analytics on your ServiceNow instance",
"Setting up integrations from Integrations Launchpad"
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"title": "ITOM Healt... | # Monitoring log data flow and optimizing integration settings in Health Log Analytics
The Overview screen in Health Log Analytics provides a comprehensive view of the components in the log-processing pipeline of active integrations. From this screen, you can troubleshoot any streaming issues and adjust the integratio... | ---
title: Monitoring log data flow and optimizing integration settings in Health Log
Analytics
description: "The Overview screen in Health Log Analytics provides a comprehensive\
\ view of the components in the log-processing pipeline of active integrations.\
\ From this screen, you can troubleshoot any streamin... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/reference/il-connector-hla-cribl-fields.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/reference/il-connector-hla-cribl-fields.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/reference/il-connector-hla-cribl-fields.html | zurich | Cribl integration configuration fields | Description of the fields on the Cribl integration configuration forms for Health Log Analytics. | [] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Health Log Analytics reference",
"Integration configuration field descriptions"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/reference/il-connector-hla-cribl-fields.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/reference/il-connector-hla-cribl-fields.html"><body id="il-connector-hla... | {
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{
"title": "ITOM Healt... | # Cribl integration configuration fields
Description of the fields on the Cribl integration configuration forms for Health Log Analytics.
Table 1. Provide details
| Field | Description |
| --- | --- |
| Integration Name | Unique name of this integration. For example: My Cribl integration. This field is required.Note:... | ---
title: Cribl integration configuration fields
description: Description of the fields on the Cribl integration configuration forms
for Health Log Analytics.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Health
- Health Log Analytics
- Health Log Analytics reference
- Integration configuration field d... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/reference/il-connector-hla-event-hubs-fields.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/reference/il-connector-hla-event-hubs-fields.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/reference/il-connector-hla-event-hubs-fields.html | zurich | Microsoft Azure Event Hubs integration configuration fields | Description of the fields on the Microsoft Azure Event Hubs integration configuration forms for Health Log Analytics. | [
"Azure Event Hubs",
"data input",
"integration",
"configuration",
"field",
"description",
"ServiceNow",
"Health Log Analytics",
"HLA"
] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Health Log Analytics reference",
"Integration configuration field descriptions"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/reference/il-connector-hla-event-hubs-fields.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/reference/il-connector-hla-event-hubs-fields.html"><body id="il-con... | {
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"title": "ITOM Healt... | # Microsoft Azure Event Hubs integration configuration fields
Description of the fields on the Microsoft Azure Event Hubs integration configuration forms for Health Log Analytics.
Table 1. Provide details
| Field | Description |
| --- | --- |
| Integration Name | Unique name of this integration. For example: My Event... | ---
title: Microsoft Azure Event Hubs integration configuration fields
description: Description of the fields on the Microsoft Azure Event Hubs integration
configuration forms for Health Log Analytics.
keywords:
- Azure Event Hubs
- data input
- integration
- configuration
- field
- description
- ServiceNow
- Health ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/hla-data-input-glide-syslog.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/hla-data-input-glide-syslog.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/task/hla-data-input-glide-syslog.html | zurich | Configure a ServiceNow System Logs Retriever data input in Health Log Analytics | Configure a data input for streaming log data from the ServiceNow System Log table to the HLA engine (aka Occultus). | [
"ServiceNow",
"Health Log Analytics",
"HLA",
"data input",
"configuration"
] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Configuring Health Log Analytics",
"Setting up Health Log Analytics on your ServiceNow instance",
"Set up data inputs manually",
"Configuring data inputs manually"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/hla-data-input-glide-syslog.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/hla-data-input-glide-syslog.html"><body id="hla-data-input-glide-syslog"><... | {
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"title": "ITOM Healt... | # Configure a ServiceNow System Logs Retriever data input in Health Log Analytics
Configure a data input for streaming log data from the ServiceNow System Log table to the HLA engine (aka Occultus).
## Before you begin
Note: Only a single ServiceNow System Logs Retriever data input can exist in the system. This data... | ---
title: Configure a ServiceNow System Logs Retriever data input in Health Log Analytics
description: Configure a data input for streaming log data from the ServiceNow System
Log table to the HLA engine (aka Occultus).
keywords:
- ServiceNow
- Health Log Analytics
- HLA
- data input
- configuration
breadcrumbs:
- I... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/hla-data-input-mid-server.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/hla-data-input-mid-server.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/task/hla-data-input-mid-server.html | zurich | Configure a MID Server data input in Health Log Analytics | Configure a data input for collecting and streaming MID Server log messages to your ServiceNow instance. | [
"ServiceNow",
"Health Log Analytics",
"HLA",
"data input",
"configuration"
] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Configuring Health Log Analytics",
"Setting up Health Log Analytics on your ServiceNow instance",
"Set up data inputs manually",
"Configuring data inputs manually"
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"title": "ITOM Healt... | # Configure a MID Server data input in Health Log Analytics
Configure a data input for collecting and streaming MID Server log messages to your ServiceNow instance.
## Before you begin
* Verify that a MID Server is installed and configured with the Log Ingestion capability enabled. For more information, see MID Serv... | ---
title: Configure a MID Server data input in Health Log Analytics
description: Configure a data input for collecting and streaming MID Server log messages
to your ServiceNow instance.
keywords:
- ServiceNow
- Health Log Analytics
- HLA
- data input
- configuration
breadcrumbs:
- IT Operations Management
- ITOM Hea... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/hla-log-data-extract.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/hla-log-data-extract.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/task/hla-log-data-extract.html | zurich | Extract specific log data in Health Log Analytics | Set Health Log Analytics to extract specified terms from logs and map them to specific components. | [
"ServiceNow",
"Health Log Analytics",
"HLA",
"extract",
"log message",
"mapping",
"component"
] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Configuring Health Log Analytics",
"Setting up Health Log Analytics on your ServiceNow instance",
"Log data auto-mapping and mapping"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/hla-log-data-extract.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/hla-log-data-extract.html"><body id="hla-log-data-extract"><main role="main"><art... | {
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"title": "ITOM Healt... | # Extract specific log data in Health Log Analytics
Set Health Log Analytics to extract specified terms from logs and map them to specific components.
## Before you begin
Role required: evt\_mgmt\_admin
## Procedure
1. Navigate to All > Health Log Analytics > Mapping > Extracted values.
2. Select New.
3. In the Va... | ---
title: Extract specific log data in Health Log Analytics
description: Set Health Log Analytics to extract specified terms from logs and map
them to specific components.
keywords:
- ServiceNow
- Health Log Analytics
- HLA
- extract
- log message
- mapping
- component
breadcrumbs:
- IT Operations Management
- ITOM ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/hla-setup-cribl-credentials.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/hla-setup-cribl-credentials.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/task/hla-setup-cribl-credentials.html | zurich | Set up authentication credentials for the Cribl integration in Health Log Analytics | Configure credentials for the authentication method used by the Cribl integration. | [
"Health Log Analytics",
"Cribl",
"integration",
"authentication",
"credentials",
"basic auth",
"token-based"
] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Configuring Health Log Analytics",
"Setting up Health Log Analytics on your ServiceNow instance",
"Setting up integrations from Integrations Launchpad"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/hla-setup-cribl-credentials.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/hla-setup-cribl-credentials.html"><body id="hla-setup-cribl-credentials"><... | {
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"title": "ITOM Healt... | # Set up authentication credentials for the Cribl integration in Health Log Analytics
Configure credentials for the authentication method used by the Cribl integration.
## Before you begin
Decide on the appropriate authentication method for your instance:
* Basic authentication is preferred for self-hosted (On-Prem... | ---
title: Set up authentication credentials for the Cribl integration in Health Log Analytics
description: Configure credentials for the authentication method used by the Cribl
integration.
keywords:
- Health Log Analytics
- Cribl
- integration
- authentication
- credentials
- basic auth
- token-based
breadcrumbs:
-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/hla-source-types-migrate.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/hla-source-types-migrate.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/task/hla-source-types-migrate.html | zurich | Export source types to an update set in Health Log Analytics | Export source types to an update set separate from the Health Log Analytics data input configuration. You can then import the update set to the target environment. | [
"ServiceNow",
"Health Log Analytics",
"HLA",
"source types",
"migration",
"data input configuration",
"update set",
"export"
] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Configuring Health Log Analytics",
"Setting up Health Log Analytics on your ServiceNow instance",
"Migrating a data input configuration"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/hla-source-types-migrate.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/hla-source-types-migrate.html"><body id="hla-source-types-migrate"><main role... | {
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"title": "ITOM Healt... | # Export source types to an update set in Health Log Analytics
Export source types to an update set separate from the Health Log Analytics data input configuration. You can then import the update set to the target environment.
## Before you begin
For an overview of this feature, see Migrating a Health Log Analytics ... | ---
title: Export source types to an update set in Health Log Analytics
description: Export source types to an update set separate from the Health Log Analytics
data input configuration. You can then import the update set to the target environment.
keywords:
- ServiceNow
- Health Log Analytics
- HLA
- source types
- ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/il-connector-hla-cribl.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/il-connector-hla-cribl.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/task/il-connector-hla-cribl.html | zurich | Configure a Cribl integration for Health Log Analytics | Configure a dedicated Cribl integration to enable Health Log Analytics to process Cribl log messages streaming into your ServiceNow instance. | [
"Cribl",
"integration",
"configuration",
"ServiceNow",
"Health Log Analytics",
"HLA"
] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Configuring Health Log Analytics",
"Setting up Health Log Analytics on your ServiceNow instance",
"Setting up integrations from Integrations Launchpad"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/il-connector-hla-cribl.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/il-connector-hla-cribl.html"><body id="il-connector-hla-cribl"><main role="main... | {
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"title": "ITOM Healt... | # Configure a Cribl integration for Health Log Analytics
Configure a dedicated Cribl integration to enable Health Log Analytics to process Cribl log messages streaming into your ServiceNow instance.
## Before you begin
* Verify that a MID Server is installed and configured with the Log Ingestion capability enabled. ... | ---
title: Configure a Cribl integration for Health Log Analytics
description: Configure a dedicated Cribl integration to enable Health Log Analytics
to process Cribl log messages streaming into your ServiceNow instance.
keywords:
- Cribl
- integration
- configuration
- ServiceNow
- Health Log Analytics
- HLA
breadcr... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/il-connector-hla-deactivate.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/il-connector-hla-deactivate.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/task/il-connector-hla-deactivate.html | zurich | Deactivate a log data integration in Health Log Analytics | Deactivate an integration for streaming log data to Health Log Analytics on the Integrations Launchpad. A deactivated integration stops streaming logs to your ServiceNow instance, but is still available. | [
"deactivating",
"data input",
"integration",
"ServiceNow",
"Health Log Analytics",
"HLA"
] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Configuring Health Log Analytics",
"Setting up Health Log Analytics on your ServiceNow instance",
"Setting up integrations from Integrations Launchpad"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/il-connector-hla-deactivate.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/il-connector-hla-deactivate.html"><body id="il-connector-hla-deactivate"><... | {
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"title": "ITOM Healt... | # Deactivate a log data integration in Health Log Analytics
Deactivate an integration for streaming log data to Health Log Analytics on the Integrations Launchpad. A deactivated integration stops streaming logs to your ServiceNow instance, but is still available.
## Before you begin
Role required: evt\_mgmt\_admin
... | ---
title: Deactivate a log data integration in Health Log Analytics
description: Deactivate an integration for streaming log data to Health Log Analytics
on the Integrations Launchpad. A deactivated integration stops streaming logs to
your ServiceNow instance, but is still available.
keywords:
- deactivating
- dat... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/il-connector-hla-glide-syslog.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/il-connector-hla-glide-syslog.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/task/il-connector-hla-glide-syslog.html | zurich | Configure a ServiceNow System Logs Retriever integration for Health Log Analytics | Configure an integration for streaming log data from your ServiceNow platform's System Log table to the HLA engine. | [
"System Logs Retriever",
"data input",
"integration",
"configuration",
"ServiceNow",
"Health Log Analytics",
"HLA"
] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Configuring Health Log Analytics",
"Setting up Health Log Analytics on your ServiceNow instance",
"Setting up integrations from Integrations Launchpad"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/il-connector-hla-glide-syslog.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/il-connector-hla-glide-syslog.html"><body id="il-connector-hla-glide-sys... | {
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"title": "ITOM Healt... | # Configure a ServiceNow System Logs Retriever integration for Health Log Analytics
Configure an integration for streaming log data from your ServiceNow platform's System Log table to the HLA engine.
## Before you begin
Note: This integration doesn't run on a MID Server. Only a single ServiceNow System Logs Retrieve... | ---
title: Configure a ServiceNow System Logs Retriever integration for Health Log Analytics
description: Configure an integration for streaming log data from your ServiceNow
platform's System Log table to the HLA engine.
keywords:
- System Logs Retriever
- data input
- integration
- configuration
- ServiceNow
- Heal... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/il-connector-overview-tab.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-admin/task/il-connector-overview-tab.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/health-log-analytics-admin/task/il-connector-overview-tab.html | zurich | Review log streaming data and adjust integration settings in Health Log Analytics | Review the log data streaming status and streaming sources of an active integration for Health Log Analytics on the integration's Overview screen. From this tab, you can investigate streaming issues and refine the integration settings. Leverage the displayed data to | [
"log data",
"streaming",
"sources",
"status",
"overview",
"integration",
"ServiceNow",
"Health Log Analytics",
"HLA"
] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Configuring Health Log Analytics",
"Setting up Health Log Analytics on your ServiceNow instance",
"Setting up integrations from Integrations Launchpad",
"Monitoring log data flow and optimizing integration settings"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/il-connector-overview-tab.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-admin/task/il-connector-overview-tab.html"><body id="il-connector-overview-tab"><main r... | {
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"title": "ITOM Healt... | # Review log streaming data and adjust integration settings in Health Log Analytics
Review the log data streaming status and streaming sources of an active integration for Health Log Analytics on the integration's Overview screen. From this tab, you can investigate streaming issues and refine the integration settings.... | ---
title: Review log streaming data and adjust integration settings in Health Log Analytics
description: Review the log data streaming status and streaming sources of an active
integration for Health Log Analytics on the integration's Overview screen. From
this tab, you can investigate streaming issues and refine ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-operator/concept/hla-analyzing-resolving-hla-alert.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-operator/concept/hla-analyzing-resolving-hla-alert.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/health-log-analytics-operator/concept/hla-analyzing-resolving-hla-alert.html | zurich | Analyzing and resolving Health Log Analytics alerts | Analyze and resolve Health Log Analytics alerts by investigating log data and taking action to resolve the underlying issue. | [] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-operator/concept/hla-analyzing-resolving-hla-alert.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-operator/concept/hla-analyzing-resolving-hla-alert.html"><body id="hla-an... | {
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"title": "ITOM Healt... | # Analyzing and resolving Health Log Analytics alerts
Analyze and resolve Health Log Analytics alerts by investigating log data and taking action to resolve the underlying issue.
## Overview of analyzing and resolving a Health Log Analytics alert
As an Operator, you are responsible for analyzing and resolving the al... | ---
title: Analyzing and resolving Health Log Analytics alerts
description: Analyze and resolve Health Log Analytics alerts by investigating log
data and taking action to resolve the underlying issue.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Health
- Health Log Analytics
---
# Analyzing and resolv... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-operator/concept/hla-controlling-alert-generation.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-operator/concept/hla-controlling-alert-generation.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/health-log-analytics-operator/concept/hla-controlling-alert-generation.html | zurich | Controlling Health Log Analytics alert generation, prioritization, and anomaly detection | Influence how Health Log Analytics generates and prioritizes alerts and identifies anomalies. Use alert filters to reduce noise from unimportant issues. | [] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-operator/concept/hla-controlling-alert-generation.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-operator/concept/hla-controlling-alert-generation.html"><body id="hla-cont... | {
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"title": "ITOM Healt... | # Controlling Health Log Analytics alert generation, prioritization, and anomaly detection
Influence how Health Log Analytics generates and prioritizes alerts and identifies anomalies. Use alert filters to reduce noise from unimportant issues.
## Overview of impacting alert generation, prioritization, and anomaly det... | ---
title: Controlling Health Log Analytics alert generation, prioritization, and anomaly
detection
description: Influence how Health Log Analytics generates and prioritizes alerts and
identifies anomalies. Use alert filters to reduce noise from unimportant issues.
keywords: []
breadcrumbs:
- IT Operations Manageme... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/health-log-analytics-operator/concept/hla-use-case-syslogs.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/health-log-analytics-operator/concept/hla-use-case-syslogs.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/health-log-analytics-operator/concept/hla-use-case-syslogs.html | zurich | Use Case: Proactive monitoring of your ServiceNow instance in Health Log Analytics | Use Health Log Analytics to detect and resolve emerging issues in your organization's ServiceNow instance before they negatively impact users. | [
"ServiceNow",
"Health Log Analytics",
"HLA",
"system logs",
"instance",
"monitoring",
"use case",
"data input",
"MID Server",
"System Logs Retriever"
] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/health-log-analytics-operator/concept/hla-use-case-syslogs.html" id="bundle:zurich-it-operations-management/enus/product/health-log-analytics-operator/concept/hla-use-case-syslogs.html"><body id="hla-use-case-syslogs"><main role... | {
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{
"title": "ITOM Healt... | # Use Case: Proactive monitoring of your ServiceNow instance in Health Log Analytics
Use Health Log Analytics to detect and resolve emerging issues in your organization's ServiceNow instance before they negatively impact users.
## Using the ServiceNow System Logs Retriever integration to detect platform issues automa... | ---
title: 'Use Case: Proactive monitoring of your ServiceNow instance in Health Log Analytics'
description: Use Health Log Analytics to detect and resolve emerging issues in your
organization's ServiceNow instance before they negatively impact users.
keywords:
- ServiceNow
- Health Log Analytics
- HLA
- system logs
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/it-operations-management/concept/explore-itom-licensing.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/it-operations-management/concept/explore-itom-licensing.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/it-operations-management/concept/explore-itom-licensing.html | zurich | Exploring ITOM/OT SU Licensing | Learn more about ServiceNow® ITOM/OT SU Licensing, the different ITOM subscriptions it includes, and its benefit. | [] | [
"IT Operations Management",
"ITOM/OT SU Licensing and subscriptions"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/it-operations-management/concept/explore-itom-licensing.html" id="bundle:zurich-it-operations-management/enus/product/it-operations-management/concept/explore-itom-licensing.html"><body id="explore-itom-licensing"><main role="ma... | {
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{
"title": "ITOM/OT SU... | # Exploring ITOM/OT SU Licensing
Learn more about ServiceNow®
ITOM/OT SU Licensing, the different ITOM subscriptions it includes, and its benefit.
## ITOM/OT SU Licensing overview
The ITOM/OT SU Licensing application calculates and displays how many subscriptions for IT Operations Management (ITOM) applications your... | ---
title: Exploring ITOM/OT SU Licensing
description: "Learn more about ServiceNow\xAE ITOM/OT SU Licensing, the different\
\ ITOM subscriptions it includes, and its benefit."
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM/OT SU Licensing and subscriptions
---
# Exploring ITOM/OT SU Licensing
Learn mo... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/it-operations-management/task/create-credential-for-acme-ca.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/it-operations-management/task/create-credential-for-acme-ca.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/it-operations-management/task/create-credential-for-acme-ca.html | zurich | Create the credential for the ACME Certificate Authority | Create an ACME credential on the ACME Certificate Authority's website or API. The credential is used by your ACME client software to interact with the ACME Certificate Authority (CA) to request, renew, or revoke certificates. | [] | [
"IT Operations Management",
"ITOM Visibility",
"Automated Certificate Management Environment",
"Configuring ACME"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/it-operations-management/task/create-credential-for-acme-ca.html" id="bundle:zurich-it-operations-management/enus/product/it-operations-management/task/create-credential-for-acme-ca.html"><body id="create-credential-for-acme-ca"... | {
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"title": "ITOM Visib... | # Create the credential for the ACME Certificate Authority
Create an ACME credential on the ACME
Certificate Authority's website or API. The credential is used by your ACME client software
to interact with the ACME Certificate Authority (CA) to request, renew, or revoke
certificates.
## Before you begin
Role require... | ---
title: Create the credential for the ACME Certificate Authority
description: Create an ACME credential on the ACME Certificate Authority's website
or API. The credential is used by your ACME client software to interact with the
ACME Certificate Authority (CA) to request, renew, or revoke certificates.
keywords:... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/it-operations-management/task/scale-aws-cloud-event-schedulers.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/it-operations-management/task/scale-aws-cloud-event-schedulers.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/it-operations-management/task/scale-aws-cloud-event-schedulers.html | zurich | Scale the AWS cloud event schedulers | Scale the cloud event schedulers to improve the Amazon Web Services (AWS) event processing rate of the ServiceNow instance. | [] | [
"IT Operations Management",
"ITOM Visibility",
"Discovery",
"Exploring Cloud Discovery",
"AWS events-driven discovery"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/it-operations-management/task/scale-aws-cloud-event-schedulers.html" id="bundle:zurich-it-operations-management/enus/product/it-operations-management/task/scale-aws-cloud-event-schedulers.html"><body id="scale-aws-cloud-event-sc... | {
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"title": "ITOM Visib... | # Scale the AWS cloud event schedulers
Scale the cloud event schedulers to improve the Amazon Web Services (AWS) event processing rate of the ServiceNow instance.
## Before you begin
Role required: cloud\_admin
## About this task
If the instance receives a huge number of events and it doesn’t process them within a... | ---
title: Scale the AWS cloud event schedulers
description: Scale the cloud event schedulers to improve the Amazon Web Services (AWS)
event processing rate of the ServiceNow instance.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Visibility
- Discovery
- Exploring Cloud Discovery
- AWS events-driven di... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/it-operations-management/task/view-resource-usage-licenses.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/it-operations-management/task/view-resource-usage-licenses.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/it-operations-management/task/view-resource-usage-licenses.html | zurich | Review resource usage against allocated subscription units | Review statistics for the resources that can be managed by ITOM products. Compare this data to the average number of allocated subscription units. | [] | [
"IT Operations Management",
"ITOM/OT SU Licensing and subscriptions",
"Using ITOM/OT SU Licensing"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/it-operations-management/task/view-resource-usage-licenses.html" id="bundle:zurich-it-operations-management/enus/product/it-operations-management/task/view-resource-usage-licenses.html"><body id="view-resource-usage-licenses"><m... | {
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"title": "ITOM/OT SU... | # Review resource usage against allocated subscription units
Review statistics for the resources that can be managed by ITOM
products. Compare this data to the average number of allocated subscription
units.
## Before you begin
Role required: admin
See ITOM detailed licensing data over time with the ITOM Licensing ... | ---
title: Review resource usage against allocated subscription units
description: Review statistics for the resources that can be managed by ITOM products.
Compare this data to the average number of allocated subscription units.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM/OT SU Licensing and subscrip... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/itom-cloud-accelerate/reference/aws-policies.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/itom-cloud-accelerate/reference/aws-policies.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/itom-cloud-accelerate/reference/aws-policies.html | zurich | AWS policies | The Cloud Configuration Governance AWS policies are listed for your reference. | [] | [
"IT Operations Management",
"ITOM Cloud Accelerate",
"Cloud Configuration Governance",
"Cloud Configuration Governance reference"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/itom-cloud-accelerate/reference/aws-policies.html" id="bundle:zurich-it-operations-management/enus/product/itom-cloud-accelerate/reference/aws-policies.html"><body id="aws-policies"><main role="main"><article role="article" clas... | {
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"title": "ITOM Cloud... | # AWS policies
The Cloud Configuration Governance AWS policies are listed for your reference.
Table 1. Cloud Configuration Governance AWS policies
| Policy Set | Policy Name | Resource Type | Description |
| --- | --- | --- | --- |
| | AWS IAM User Activity policy | Condition builder | Policy to check if the passwor... | ---
title: AWS policies
description: The Cloud Configuration Governance AWS policies are listed for your reference.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Cloud Accelerate
- Cloud Configuration Governance
- Cloud Configuration Governance reference
---
# AWS policies
The Cloud Configuration Govern... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/itom-cloud-accelerate/reference/aws-policy-set.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/itom-cloud-accelerate/reference/aws-policy-set.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/itom-cloud-accelerate/reference/aws-policy-set.html | zurich | Policy sets | The Cloud Configuration Governance policy sets and its policies are listed for your reference. | [] | [
"IT Operations Management",
"ITOM Cloud Accelerate",
"Cloud Configuration Governance",
"Cloud Configuration Governance reference"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/itom-cloud-accelerate/reference/aws-policy-set.html" id="bundle:zurich-it-operations-management/enus/product/itom-cloud-accelerate/reference/aws-policy-set.html"><body id="aws-policy-set"><main role="main"><article role="article... | {
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"title": "ITOM Cloud... | # Policy sets
The Cloud Configuration Governance policy sets and its policies are listed for your reference.
Table 1. Cloud Configuration Governance policy sets
| Policy Set Name | Policies | Description |
| --- | --- | --- |
| AWS 1.4.0 | Ensure IAM Users Receive Permissions Only Through Groups (Automated) Ensure n... | ---
title: Policy sets
description: The Cloud Configuration Governance policy sets and its policies are listed
for your reference.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Cloud Accelerate
- Cloud Configuration Governance
- Cloud Configuration Governance reference
---
# Policy sets
The Cloud Conf... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/itom-cloud-accelerate/reference/azure-policies.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/itom-cloud-accelerate/reference/azure-policies.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/itom-cloud-accelerate/reference/azure-policies.html | zurich | Azure policies | The Cloud Configuration Governance AWS policies are listed for your reference. | [] | [
"IT Operations Management",
"ITOM Cloud Accelerate",
"Cloud Configuration Governance",
"Cloud Configuration Governance reference"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/itom-cloud-accelerate/reference/azure-policies.html" id="bundle:zurich-it-operations-management/enus/product/itom-cloud-accelerate/reference/azure-policies.html"><body id="azure-policies"><main role="main"><article role="article... | {
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"title": "ITOM Cloud... | # Azure policies
The Cloud Configuration Governance AWS policies are listed for your reference.
Table 1. Cloud Configuration Governance Azure policies
| Policy Set | Policy Name | Resource Type | Description |
| --- | --- | --- | --- |
| | Azure VM HardwareType | Condition builder | Policy to check if the deployed A... | ---
title: Azure policies
description: The Cloud Configuration Governance AWS policies are listed for your reference.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Cloud Accelerate
- Cloud Configuration Governance
- Cloud Configuration Governance reference
---
# Azure policies
The Cloud Configuration Go... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/itom-cloud-accelerate/task/set-up-ccg-for-azure.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/itom-cloud-accelerate/task/set-up-ccg-for-azure.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/itom-cloud-accelerate/task/set-up-ccg-for-azure.html | zurich | Set up Cloud Configuration Governance for Microsoft Azure | Set up access to the Microsoft Azure cloud accounts in Cloud Configuration Governance to enable interaction between the application and the cloud. The application requires access to the cloud accounts of your organization to scan the cloud resources for non-compliant | [] | [
"IT Operations Management",
"ITOM Cloud Accelerate",
"Cloud Configuration Governance",
"Exploring Cloud Configuration Governance"
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"title": "ITOM Cloud... | # Set up Cloud Configuration Governance for Microsoft Azure
Set up access to the Microsoft Azure cloud accounts in Cloud Configuration Governance to enable interaction between the application and the cloud.
The application requires access to the cloud accounts of your organization to scan the cloud
resources for non-c... | ---
title: Set up Cloud Configuration Governance for Microsoft Azure
description: Set up access to the Microsoft Azure cloud accounts in Cloud Configuration
Governance to enable interaction between the application and the cloud. The application
requires access to the cloud accounts of your organization to scan the ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/itom-mobile-agent/concept/use-itom-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/itom-mobile-agent/concept/use-itom-mobile.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/itom-mobile-agent/concept/use-itom-mobile.html | zurich | Using ITOM Mobile | Work with alerts, incidents, on-call schedules, and tasks on the go. | [] | [
"IT Operations Management",
"ITOM Health",
"Service Reliability Management",
"ITOM Mobile Agent"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/itom-mobile-agent/concept/use-itom-mobile.html" id="bundle:zurich-it-operations-management/enus/product/itom-mobile-agent/concept/use-itom-mobile.html"><body id="use-itom-mobile"><main role="main"><article role="article" class="... | {
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"title": "ITOM Healt... | # Using ITOM Mobile
Work with alerts, incidents, on-call schedules, and tasks on the go.
## ITOM Mobile Agent tasks
| ---
title: Using ITOM Mobile
description: Work with alerts, incidents, on-call schedules, and tasks on the go.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Health
- Service Reliability Management
- ITOM Mobile Agent
---
# Using ITOM Mobile
Work with alerts, incidents, on-call schedules, and tasks on th... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/metric-intelligence/concept/exploring-metric-intelligence.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/metric-intelligence/concept/exploring-metric-intelligence.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/metric-intelligence/concept/exploring-metric-intelligence.html | zurich | Exploring Metric Intelligence | Learn more about using Metric Intelligence to analyze metric data and identify anomalies. | [] | [
"IT Operations Management",
"Metric Intelligence"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/metric-intelligence/concept/exploring-metric-intelligence.html" id="bundle:zurich-it-operations-management/enus/product/metric-intelligence/concept/exploring-metric-intelligence.html"><body id="exploring-metric-intelligence"><ma... | {
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"title": "Metric Int... | # Exploring Metric Intelligence
Learn more about using Metric Intelligence to analyze metric data and identify anomalies.
## Metric Intelligence overview
Metric Intelligence helps identify and prevent potential service outages. Based on historical metric data, Metric Intelligence indicates anomalous behavior of CIs ... | ---
title: Exploring Metric Intelligence
description: Learn more about using Metric Intelligence to analyze metric data and
identify anomalies.
keywords: []
breadcrumbs:
- IT Operations Management
- Metric Intelligence
---
# Exploring Metric Intelligence
Learn more about using Metric Intelligence to analyze metric ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/now-assist-itom/concept/configuring-ai-agents.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/now-assist-itom/concept/configuring-ai-agents.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/now-assist-itom/concept/configuring-ai-agents.html | zurich | Configuring AI agents for Now Assist for ITOM | Configure AI agents for the Analyze alert impact agentic workflow. Once configured, the AI agents gather information to help you investigate alerts. | [] | [
"IT Operations Management",
"Now Assist for IT Operations Management (ITOM)",
"Configuring Now Assist for IT Operations Management (ITOM)"
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"title": "Now Assist... | # Configuring AI agents for Now Assist for ITOM
Configure AI agents for the Analyze alert impact agentic workflow. Once configured, the AI agents gather information to help you investigate alerts.
| ---
title: Configuring AI agents for Now Assist for ITOM
description: Configure AI agents for the Analyze alert impact agentic workflow. Once
configured, the AI agents gather information to help you investigate alerts.
keywords: []
breadcrumbs:
- IT Operations Management
- Now Assist for IT Operations Management (ITO... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/now-assist-itom/concept/now-assist-itom-configure.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/now-assist-itom/concept/now-assist-itom-configure.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/now-assist-itom/concept/now-assist-itom-configure.html | zurich | Configuring Now Assist for IT Operations Management (ITOM) | Enable Event Management users to view alert analyses that Now Assist for ITOM creates using generative AI. | [
"generative AI for IT Operations Management",
"generative AI for ITOM",
"configuration"
] | [
"IT Operations Management",
"Now Assist for IT Operations Management (ITOM)"
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"title": "Now Assist... | # Configuring Now Assist for IT Operations Management (ITOM)
Enable Event Management users to view alert analyses that Now Assist for ITOM creates using generative AI.
| ---
title: Configuring Now Assist for IT Operations Management (ITOM)
description: Enable Event Management users to view alert analyses that Now Assist
for ITOM creates using generative AI.
keywords:
- generative AI for IT Operations Management
- generative AI for ITOM
- configuration
breadcrumbs:
- IT Operations Man... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/now-assist-itom/reference/questions-now-assist-workflows.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/now-assist-itom/reference/questions-now-assist-workflows.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/now-assist-itom/reference/questions-now-assist-workflows.html | zurich | Questions for the Analyze alert impact agentic workflow | Questions to ask about alerts in the Now Assist for IT Operations Management (ITOM) Analyze alert impact agentic workflow. | [] | [
"IT Operations Management",
"Now Assist for IT Operations Management (ITOM)",
"Now Assist for IT Operations Management (ITOM) reference"
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"title": "Now Assist... | # Questions for the Analyze alert impact agentic workflow
Questions to ask about alerts in the Now Assist for IT Operations Management (ITOM) Analyze alert impact agentic workflow.
## Questions organized by alert source
Ask the following questions about specific alerts in the Now Assist panel. For more information a... | ---
title: Questions for the Analyze alert impact agentic workflow
description: Questions to ask about alerts in the Now Assist for IT Operations Management
(ITOM) Analyze alert impact agentic workflow.
keywords: []
breadcrumbs:
- IT Operations Management
- Now Assist for IT Operations Management (ITOM)
- Now Assist ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/now-assist-itom/task/now-assist-itom-use-aia.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/now-assist-itom/task/now-assist-itom-use-aia.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/now-assist-itom/task/now-assist-itom-use-aia.html | zurich | Use the Analyze alert impact agentic workflow | Learn how to use the Analyze alert impact agentic workflow in the Now Assist panel. The agentic workflow helps you investigate an alert and get the context that you need to respond efficiently. | [] | [
"IT Operations Management",
"Now Assist for IT Operations Management (ITOM)",
"Using agentic workflows in Now Assist for IT Operations Management (ITOM)"
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"title": "Now Assist... | # Use the Analyze alert impact agentic workflow
Learn how to use the Analyze alert impact agentic workflow in the Now Assist panel. The agentic workflow helps you investigate an alert and get the context that you need to respond efficiently.
## Before you begin
Before using the Analyze alert impact agentic workflow,... | ---
title: Use the Analyze alert impact agentic workflow
description: Learn how to use the Analyze alert impact agentic workflow in the Now
Assist panel. The agentic workflow helps you investigate an alert and get the context
that you need to respond efficiently.
keywords: []
breadcrumbs:
- IT Operations Management... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/service-mapping/task/map-application-suggestion.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/service-mapping/task/map-application-suggestion.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/service-mapping/task/map-application-suggestion.html | zurich | Map application services based on Automated Service Suggestions | Map a new application service based on automatically generated suggestions. Use the Automated Service Suggestions or Service Fingerprints features to create a new application service or add to an existing service in a few clicks. | [] | [
"IT Operations Management",
"ITOM Visibility",
"Service Mapping",
"Using Service Mapping"
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"title": "ITOM Visib... | # Map application services based on Automated Service Suggestions
Map a new application service based on automatically generated suggestions. Use the Automated Service Suggestions or Service Fingerprints features to create a new application service or add to an existing service in a few clicks.
## Before you begin
*... | ---
title: Map application services based on Automated Service Suggestions
description: Map a new application service based on automatically generated suggestions.
Use the Automated Service Suggestions or Service Fingerprints features to create
a new application service or add to an existing service in a few clicks... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/service-mapping/task/unmapped-servers.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/service-mapping/task/unmapped-servers.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/service-mapping/task/unmapped-servers.html | zurich | Create an application service for unmapped servers | Maximize the use of your organization's resources by mapping application service candidates that include unmapped servers. Use the Service Mapping workspace's unmapped servers widget to create an application service and ensure that your servers are used efficiently. | [
"Service Mapping",
"Application Service",
"unmapped server",
"Service Mapping workspace"
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"title": "ITOM Visib... | # Create an application service for unmapped servers
Maximize the use of your organization's resources by mapping application service candidates that include unmapped servers. Use the Service Mapping workspace's unmapped servers widget to create an application service and ensure that your servers are used efficiently.... | ---
title: Create an application service for unmapped servers
description: Maximize the use of your organization's resources by mapping application
service candidates that include unmapped servers. Use the Service Mapping workspace's
unmapped servers widget to create an application service and ensure that your serv... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/concept/aiops-360-overview-dashboard.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/concept/aiops-360-overview-dashboard.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/service-operations-workspace-itom/concept/aiops-360-overview-dashboard.html | zurich | AIOps 360 overview dashboard | The AIOps 360 Overview dashboard offers a unified view of value and performance across IT operations, helping teams track efficiency, monitor alert handling, and assess automation outcomes. It enhances visibility into AIOps impact, supports informed decisions, and drives faster, smarter | [] | [
"IT Operations Management",
"ITOM Health",
"Service Operations Workspace for ITOM",
"Using SOW for ITOM",
"AIOps Dashboards in SOW for ITOM"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/service-operations-workspace-itom/concept/aiops-360-overview-dashboard.html" id="bundle:zurich-it-operations-management/enus/product/service-operations-workspace-itom/concept/aiops-360-overview-dashboard.html"><body id="aiops-36... | {
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"title": "ITOM Healt... | # AIOps 360 overview dashboard
The AIOps 360 Overview dashboard offers a unified view of value and performance across IT operations, helping teams track efficiency, monitor alert handling, and assess automation outcomes. It enhances visibility into AIOps
impact, supports informed decisions, and drives faster, smarter ... | ---
title: AIOps 360 overview dashboard
description: The AIOps 360 Overview dashboard offers a unified view of value and performance
across IT operations, helping teams track efficiency, monitor alert handling, and
assess automation outcomes. It enhances visibility into AIOps impact, supports informed
decisions, ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/concept/itom-data-visualization.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/concept/itom-data-visualization.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/service-operations-workspace-itom/concept/itom-data-visualization.html | zurich | Data visualization in ITOM | Gain insights faster with data visualization in IT Operations Management (ITOM). Visualize metrics, logs, events, and alerts through intuitive dashboards and charts to identify trends, monitor performance, and resolve issues proactively. | [] | [
"IT Operations Management",
"ITOM Health",
"Service Operations Workspace for ITOM",
"Using SOW for ITOM",
"AIOps Dashboards in SOW for ITOM"
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"title": "ITOM Healt... | # Data visualization in ITOM
Gain insights faster with data visualization in IT Operations Management (ITOM). Visualize metrics, logs, events, and alerts through intuitive dashboards and charts to identify trends, monitor performance, and resolve issues proactively.
Anyone with access to data can create a visualizati... | ---
title: Data visualization in ITOM
description: Gain insights faster with data visualization in IT Operations Management
(ITOM). Visualize metrics, logs, events, and alerts through intuitive dashboards
and charts to identify trends, monitor performance, and resolve issues proactively.
keywords: []
breadcrumbs:
-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/concept/unified-alert-group-link-view.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/concept/unified-alert-group-link-view.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/service-operations-workspace-itom/concept/unified-alert-group-link-view.html | zurich | Viewing links between alerts in mixed alert groups | View the connections between alerts in mixed alert groups in Express List by using Link View. Link View shows how the attributes of the alerts in the group are linked with each other. | [] | [
"IT Operations Management",
"ITOM Health",
"Service Operations Workspace for ITOM",
"Using SOW for ITOM",
"Express List in SOW for ITOM",
"Viewing links between alerts in alert groups in Express List"
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"title": "ITOM Healt... | # Viewing links between alerts in mixed alert groups
View the connections between alerts in mixed alert groups in Express List by using Link View. Link View shows how the attributes of the alerts in the group are linked with each other.
Link View for mixed alert groups shows the connections between alerts in groups t... | ---
title: Viewing links between alerts in mixed alert groups
description: View the connections between alerts in mixed alert groups in Express
List by using Link View. Link View shows how the attributes of the alerts in the
group are linked with each other.
keywords: []
breadcrumbs:
- IT Operations Management
- IT... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/reference/funnel-indicator-data.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/reference/funnel-indicator-data.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/service-operations-workspace-itom/reference/funnel-indicator-data.html | zurich | Indicator data options for funnel visualizations | When you select an indicator data source for the funnel visualization, the following data configuration options are available. | [] | [
"IT Operations Management",
"ITOM Health",
"Service Operations Workspace for ITOM",
"Using SOW for ITOM",
"AIOps Dashboards in SOW for ITOM",
"Data visualization in ITOM",
"Create a funnel visualization"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/service-operations-workspace-itom/reference/funnel-indicator-data.html" id="bundle:zurich-it-operations-management/enus/product/service-operations-workspace-itom/reference/funnel-indicator-data.html"><body id="funnel-indicator-d... | {
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"title": "ITOM Healt... | # Indicator data options for funnel visualizations
When you select an indicator data source for the funnel visualization, the following data configuration options are available.
You can either select a single indicator and use the Group by field to calculate stage values, or select multiple indicators without a break... | ---
title: Indicator data options for funnel visualizations
description: When you select an indicator data source for the funnel visualization,
the following data configuration options are available.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Health
- Service Operations Workspace for ITOM
- Using SOW... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/reference/funnel-table-data.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/reference/funnel-table-data.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/service-operations-workspace-itom/reference/funnel-table-data.html | zurich | Table data options for funnel visualizations | When you select a table data source for the funnel visualization, the following data configuration options are available. | [] | [
"IT Operations Management",
"ITOM Health",
"Service Operations Workspace for ITOM",
"Using SOW for ITOM",
"AIOps Dashboards in SOW for ITOM",
"Data visualization in ITOM",
"Create a funnel visualization"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/service-operations-workspace-itom/reference/funnel-table-data.html" id="bundle:zurich-it-operations-management/enus/product/service-operations-workspace-itom/reference/funnel-table-data.html"><body id="funnel-table-data"><main r... | {
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"title": "ITOM Healt... | # Table data options for funnel visualizations
When you select a table data source for the funnel visualization, the following data configuration options are available.
Table 1. Data configuration options
| Field | Description |
| --- | --- |
| Predefined conditions | Preset filters to quickly narrow down data based ... | ---
title: Table data options for funnel visualizations
description: When you select a table data source for the funnel visualization, the
following data configuration options are available.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Health
- Service Operations Workspace for ITOM
- Using SOW for ITOM... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/task/configure-metric-pull-connector.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/task/configure-metric-pull-connector.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/service-operations-workspace-itom/task/configure-metric-pull-connector.html | zurich | Configure a metric pull connector | Configure metric pull connectors that require a script, connector definition, and connector instance to pull metrics from external sources. These connectors automate the data retrieval process, ensuring the seamless integration of external metrics into your system for efficient monitoring and | [] | [
"IT Operations Management",
"ITOM Health",
"Service Operations Workspace for ITOM",
"Using SOW for ITOM",
"Integrations Launchpad in Service Operations Workspace for ITOM"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/service-operations-workspace-itom/task/configure-metric-pull-connector.html" id="bundle:zurich-it-operations-management/enus/product/service-operations-workspace-itom/task/configure-metric-pull-connector.html"><body id="configur... | {
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"title": "ITOM Healt... | # Configure a metric pull connector
Configure metric pull connectors that require a script, connector definition, and connector instance to pull metrics from external sources. These connectors automate the data retrieval process, ensuring the seamless
integration of external metrics into your system for efficient moni... | ---
title: Configure a metric pull connector
description: Configure metric pull connectors that require a script, connector definition,
and connector instance to pull metrics from external sources. These connectors automate
the data retrieval process, ensuring the seamless integration of external metrics
into you... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/task/create-funnel-visualization.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/task/create-funnel-visualization.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/service-operations-workspace-itom/task/create-funnel-visualization.html | zurich | Create a funnel visualization | A funnel visualization shows how data progresses through sequential stages, helping you identify drop-offs or bottlenecks at each step. Use it to track conversions, workflows, or process completion rates. You can add a funnel visualization to an existing dashboard or | [] | [
"IT Operations Management",
"ITOM Health",
"Service Operations Workspace for ITOM",
"Using SOW for ITOM",
"AIOps Dashboards in SOW for ITOM",
"Data visualization in ITOM"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/service-operations-workspace-itom/task/create-funnel-visualization.html" id="bundle:zurich-it-operations-management/enus/product/service-operations-workspace-itom/task/create-funnel-visualization.html"><body id="create-funnel-vi... | {
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"topic_id": "product/it-operations-management/reference/r_ITOMApplications.html"
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"title": "ITOM Healt... | # Create a funnel visualization
A funnel visualization shows how data progresses through sequential stages, helping you identify drop-offs or bottlenecks at each step. Use it to track conversions, workflows, or process completion rates. You can add a funnel
visualization to an existing dashboard or to a new dashboard.... | ---
title: Create a funnel visualization
description: A funnel visualization shows how data progresses through sequential stages,
helping you identify drop-offs or bottlenecks at each step. Use it to track conversions,
workflows, or process completion rates. You can add a funnel visualization to an
existing dashb... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/task/view-primary-alerts-from-service-sow.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/product/service-operations-workspace-itom/task/view-primary-alerts-from-service-sow.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | product/service-operations-workspace-itom/task/view-primary-alerts-from-service-sow.html | zurich | View primary alerts associated with a service | View the primary alerts associated with a service to help troubleshoot issues with the service. | [] | [
"IT Operations Management",
"ITOM Health",
"Service Operations Workspace for ITOM",
"Configuring SOW for ITOM",
"Service Operations Workspace"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/product/service-operations-workspace-itom/task/view-primary-alerts-from-service-sow.html" id="bundle:zurich-it-operations-management/enus/product/service-operations-workspace-itom/task/view-primary-alerts-from-service-sow.html"><body id... | {
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"title": "ITOM Healt... | # View primary alerts associated with a service
View the primary alerts associated with a service to help troubleshoot issues with the service.
## Before you begin
Role required: evt\_mgmt\_admin
## Procedure
1. Navigate to Workspaces > Service Operations Workspace.
2. From the left navigation bar, select the Servi... | ---
title: View primary alerts associated with a service
description: View the primary alerts associated with a service to help troubleshoot
issues with the service.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Health
- Service Operations Workspace for ITOM
- Configuring SOW for ITOM
- Service Operatio... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/use/dashboards/application-content-packs/event-content-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/use/dashboards/application-content-packs/event-content-pack.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | use/dashboards/application-content-packs/event-content-pack.html | zurich | Event Management Platform Analytics Solutions | Platform Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices. | [
"solution"
] | [
"IT Operations Management",
"ITOM Health",
"Event Management",
"Event Management reference"
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/use/dashboards/application-content-packs/event-content-pack.html" id="bundle:zurich-it-operations-management/enus/use/dashboards/application-content-packs/event-content-pack.html"><body id="event-content-pack"><main role="main"><article... | {
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{
"title": "ITOM Healt... | # Event Management Platform Analytics Solutions
Platform Analytics Solutions contain preconfigured dashboards. These dashboards contain
actionable data visualizations that help you improve your business processes and
practices.
## Platform Analytics Solutions
Platform Analytics data visualizations use Performance An... | ---
title: Event Management Platform Analytics Solutions
description: Platform Analytics Solutions contain preconfigured dashboards. These
dashboards contain actionable data visualizations that help you improve your business
processes and practices.
keywords:
- solution
breadcrumbs:
- IT Operations Management
- ITO... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-operations-management/page/use/dashboards/application-content-packs/hla-config.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-operations-management/page/use/dashboards/application-content-packs/hla-config.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-operations-management | use/dashboards/application-content-packs/hla-config.html | zurich | Configure the Platform Analytics Solution for Health Log Analytics | Run diagnostics, review and customize components, and start collecting data. | [] | [
"IT Operations Management",
"ITOM Health",
"Health Log Analytics",
"Analytics and Reporting in Health Log Analytics",
"Platform Analytics Solutions for Health Log Analytics "
] | <article class="hascomments" data-page="bundle:zurich-it-operations-management/enus/use/dashboards/application-content-packs/hla-config.html" id="bundle:zurich-it-operations-management/enus/use/dashboards/application-content-packs/hla-config.html"><body id="hla-config"><main role="main"><article role="article" class="d... | {
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"title": "ITOM Healt... | # Configure the Platform Analytics Solution for Health Log Analytics
Run diagnostics, review and customize components, and start collecting data.
## Before you begin
A ServiceNow AI Platform administrator must have installed the content pack plugins or ServiceNow Store application for this Platform Analytics Solutio... | ---
title: Configure the Platform Analytics Solution for Health Log Analytics
description: Run diagnostics, review and customize components, and start collecting
data.
keywords: []
breadcrumbs:
- IT Operations Management
- ITOM Health
- Health Log Analytics
- Analytics and Reporting in Health Log Analytics
- 'Platfor... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/administer/on-call-scheduling/concept/custom-on-call-channel-integration.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/administer/on-call-scheduling/concept/custom-on-call-channel-integration.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | administer/on-call-scheduling/concept/custom-on-call-channel-integration.html | zurich | Setting up custom providers as communication channel | You can define and integrate a custom channel to send on-call escalation notifications. | [] | [
" IT Service Management ",
"On-Call Scheduling",
"Configuring On-Call Scheduling"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/administer/on-call-scheduling/concept/custom-on-call-channel-integration.html" id="bundle:zurich-it-service-management/enus/administer/on-call-scheduling/concept/custom-on-call-channel-integration.html"><body id="custom-on-call-channel-int... | {
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"title": "On-Call S... | # Setting up custom providers as communication channel
You can define and integrate a custom channel to send on-call escalation notifications.
The base system has the following existing on-call notification channels to send notifications to on-call group members:
* Email
* SMS
* Voice
* Slack
* Microsoft Teams
* Mob... | ---
title: Setting up custom providers as communication channel
description: You can define and integrate a custom channel to send on-call escalation
notifications.
keywords: []
breadcrumbs:
- ' IT Service Management '
- On-Call Scheduling
- Configuring On-Call Scheduling
---
# Setting up custom providers as commu... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/administer/on-call-scheduling/concept/on-call-new-trigger-engine.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/administer/on-call-scheduling/concept/on-call-new-trigger-engine.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | administer/on-call-scheduling/concept/on-call-new-trigger-engine.html | zurich | On-Call Scheduling new trigger engine | On-Call Scheduling new trigger engine enables the on-call subflows to get launched via the flow runner queue instead of the event queue. Launching via the flow runner queue improves the on-call performance and helps to alert the on-call members faster | [] | [
" IT Service Management ",
"On-Call Scheduling",
"Exploring On-Call Scheduling"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/administer/on-call-scheduling/concept/on-call-new-trigger-engine.html" id="bundle:zurich-it-service-management/enus/administer/on-call-scheduling/concept/on-call-new-trigger-engine.html"><body id="on-call-new-trigger-engine"><main role="ma... | {
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"title": "On-Call S... | # On-Call Scheduling new trigger engine
On-Call Scheduling new trigger engine enables the on-call subflows to get launched via the flow runner queue instead of the event queue. Launching via the flow runner queue improves the on-call performance and helps to alert
the on-call members faster than launching via event qu... | ---
title: On-Call Scheduling new trigger engine
description: On-Call Scheduling new trigger engine enables the on-call subflows to
get launched via the flow runner queue instead of the event queue. Launching via
the flow runner queue improves the on-call performance and helps to alert the on-call
members faster
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/administer/on-call-scheduling/reference/on-call-scheduling-subflows-overview.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/administer/on-call-scheduling/reference/on-call-scheduling-subflows-overview.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | administer/on-call-scheduling/reference/on-call-scheduling-subflows-overview.html | zurich | On-Call Scheduling subflows | Subflows in On-Call Scheduling enable you to build and configure on-call escalation notification flows. | [] | [
" IT Service Management ",
"On-Call Scheduling",
"Reference for on-call scheduling"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/administer/on-call-scheduling/reference/on-call-scheduling-subflows-overview.html" id="bundle:zurich-it-service-management/enus/administer/on-call-scheduling/reference/on-call-scheduling-subflows-overview.html"><body id="on-call-scheduling... | {
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"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
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{
"title": "On-Call S... | # On-Call Scheduling subflows
Subflows in On-Call Scheduling enable you to build and configure on-call escalation notification flows.
## Using subflows for on-call escalation
A subflow is an automated process consisting of a sequence of reusable actions, data inputs, and outputs. In contrast to flows, subflows do no... | ---
title: On-Call Scheduling subflows
description: Subflows in On-Call Scheduling enable you to build and configure on-call
escalation notification flows.
keywords: []
breadcrumbs:
- ' IT Service Management '
- On-Call Scheduling
- Reference for on-call scheduling
---
# On-Call Scheduling subflows
Subflows in On... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/administer/on-call-scheduling/reference/subflows-installed-on-call-scheduling.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/administer/on-call-scheduling/reference/subflows-installed-on-call-scheduling.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | administer/on-call-scheduling/reference/subflows-installed-on-call-scheduling.html | zurich | Subflows installed with On-Call Scheduling | Subflows are installed with On-Call Scheduling to support building on-call escalation notification configurable flows. | [] | [
" IT Service Management ",
"On-Call Scheduling",
"Reference for on-call scheduling",
"On-Call Scheduling subflows"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/administer/on-call-scheduling/reference/subflows-installed-on-call-scheduling.html" id="bundle:zurich-it-service-management/enus/administer/on-call-scheduling/reference/subflows-installed-on-call-scheduling.html"><body id="subflows-install... | {
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"title": "On-Call S... | # Subflows installed with On-Call Scheduling
Subflows are installed with On-Call Scheduling to support building on-call escalation notification configurable flows.
Starting from the Zurich release, the following subflows are available instead of the workflows as the workflows are deprecated:
#### On-Call: Assign by A... | ---
title: Subflows installed with On-Call Scheduling
description: Subflows are installed with On-Call Scheduling to support building on-call
escalation notification configurable flows.
keywords: []
breadcrumbs:
- ' IT Service Management '
- On-Call Scheduling
- Reference for on-call scheduling
- On-Call Scheduling... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/administer/on-call-scheduling/task/config-oncall-communication-channel.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/administer/on-call-scheduling/task/config-oncall-communication-channel.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | administer/on-call-scheduling/task/config-oncall-communication-channel.html | zurich | Configure On-Call communication channel | Configure notification messages sent from a communication channel for on-call escalations. You can customize the notification content, the response keywords, table and the domain they apply, for a specific channel available in the base system such as Email and Microsoft | [] | [
" IT Service Management ",
"On-Call Scheduling",
"Managing schedules and shifts"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/administer/on-call-scheduling/task/config-oncall-communication-channel.html" id="bundle:zurich-it-service-management/enus/administer/on-call-scheduling/task/config-oncall-communication-channel.html"><body id="config-oncall-communication-ch... | {
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"title": "On-Call S... | # Configure On-Call communication channel
Configure notification messages sent from a communication channel for on-call escalations. You can customize the notification content, the response keywords, table and the domain they apply, for a specific channel available
in the base system such as Email and Microsoft Teams ... | ---
title: Configure On-Call communication channel
description: Configure notification messages sent from a communication channel for
on-call escalations. You can customize the notification content, the response keywords,
table and the domain they apply, for a specific channel available in the base system
such as... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/administer/on-call-scheduling/task/configure-tables-for-escalation-trigger-rule.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/administer/on-call-scheduling/task/configure-tables-for-escalation-trigger-rule.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | administer/on-call-scheduling/task/configure-tables-for-escalation-trigger-rule.html | zurich | Configure a table for escalation trigger rules | Configure escalation trigger rules for the tables that do not extend tasks. | [] | [
" IT Service Management ",
"On-Call Scheduling",
"Defining On-Call Scheduling escalation process",
"Escalations in On-Call Scheduling",
"Designing an escalation process"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/administer/on-call-scheduling/task/configure-tables-for-escalation-trigger-rule.html" id="bundle:zurich-it-service-management/enus/administer/on-call-scheduling/task/configure-tables-for-escalation-trigger-rule.html"><body id="configure-ta... | {
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"title": "On-Call S... | # Configure a table for escalation trigger rules
Configure escalation trigger rules for the tables that do not extend
tasks.
## Before you begin
Role required: admin
## About this task
Tables that are configured in the Trigger Rule Table Configuration [trigger\_rule\_table\_cfg] table appear in the Table field in ... | ---
title: Configure a table for escalation trigger rules
description: Configure escalation trigger rules for the tables that do not extend
tasks.
keywords: []
breadcrumbs:
- ' IT Service Management '
- On-Call Scheduling
- Defining On-Call Scheduling escalation process
- Escalations in On-Call Scheduling
- Designi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/administer/on-call-scheduling/task/create-trigger-rule-oncall.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/administer/on-call-scheduling/task/create-trigger-rule-oncall.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | administer/on-call-scheduling/task/create-trigger-rule-oncall.html | zurich | Create an escalation trigger rule | Create a trigger rule to specify both the conditions under which an escalation process should begin and the actions (workflow or script) to perform for the escalation. | [] | [
" IT Service Management ",
"On-Call Scheduling",
"Defining On-Call Scheduling escalation process",
"Escalations in On-Call Scheduling",
"Designing an escalation process"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/administer/on-call-scheduling/task/create-trigger-rule-oncall.html" id="bundle:zurich-it-service-management/enus/administer/on-call-scheduling/task/create-trigger-rule-oncall.html"><body id="create-trigger-rule-oncall"><main role="main"><a... | {
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"title": "On-Call S... | # Create an escalation trigger rule
Create a trigger rule to specify both the conditions under which an escalation
process should begin and the actions (workflow or script) to perform for the
escalation.
## Before you begin
Role required: rota\_admin, admin, or rota\_manager
## About this task
* Users with rota\_m... | ---
title: Create an escalation trigger rule
description: Create a trigger rule to specify both the conditions under which an escalation
process should begin and the actions (workflow or script) to perform for the escalation.
keywords: []
breadcrumbs:
- ' IT Service Management '
- On-Call Scheduling
- Defining On-C... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/change-management/concept/c_ConflictDetection.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/change-management/concept/c_ConflictDetection.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/change-management/concept/c_ConflictDetection.html | zurich | Conflict detection | Conflict detection identifies potential scheduling conflicts for a change request based on the configuration items, and planned start and end date or the change. If a scheduling conflict exists, conflict detection also checks any related blackout or maintenance schedules and | [
"conflict detection"
] | [
" IT Service Management ",
"Change Management",
"Configuring Change Management"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/change-management/concept/c_ConflictDetection.html" id="bundle:zurich-it-service-management/enus/product/change-management/concept/c_ConflictDetection.html"><body id="c_ConflictDetection"><main role="main"><article role="article" c... | {
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"title": "Change Ma... | # Conflict detection
Conflict detection identifies potential scheduling conflicts for a change request based on the configuration items, and planned start and end date or the change. If a scheduling conflict exists, conflict detection also checks
any related blackout or maintenance schedules and other active change re... | ---
title: Conflict detection
description: Conflict detection identifies potential scheduling conflicts for a change
request based on the configuration items, and planned start and end date or the
change. If a scheduling conflict exists, conflict detection also checks any related
blackout or maintenance schedules... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/change-management/task/configure-conflict-properties.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/change-management/task/configure-conflict-properties.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/change-management/task/configure-conflict-properties.html | zurich | Detect change conflicts | Detect change conflicts by setting Change Management conflict analysis properties. Use the resulting information to calculate conflicts for change requests and review and modify the change to eliminate conflicts. | [] | [
" IT Service Management ",
"Change Management",
"Configuring Change Management",
"Conflict detection"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/change-management/task/configure-conflict-properties.html" id="bundle:zurich-it-service-management/enus/product/change-management/task/configure-conflict-properties.html"><body><main role="main"><article role="article" class="dita"... | {
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"title": "Change Ma... | # Detect change conflicts
Detect change conflicts by setting Change Management conflict analysis properties. Use the resulting information to calculate conflicts for change requests and review and modify the change to eliminate conflicts.
## Before you begin
Role required: admin
## About this task
By default, not ... | ---
title: Detect change conflicts
description: Detect change conflicts by setting Change Management conflict analysis
properties. Use the resulting information to calculate conflicts for change requests
and review and modify the change to eliminate conflicts.
keywords: []
breadcrumbs:
- ' IT Service Management '... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/configuration-data-management/reference/cdm-about-cdmpolicyutil.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/configuration-data-management/reference/cdm-about-cdmpolicyutil.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/configuration-data-management/reference/cdm-about-cdmpolicyutil.html | zurich | Adding warning and failure messages to validation results — CdmPolicyUtil | You use the CdmPolicyUtil script include to add warning and failure messages to validation results in the CDM Policy Validation Results table. CDM expects validation warnings and failures to contain a node path, a snapshot ID, and a reference to | [] | [
" IT Service Management ",
"DevOps Config",
"Using DevOps Config",
"Validating and correcting configuration data"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/configuration-data-management/reference/cdm-about-cdmpolicyutil.html" id="bundle:zurich-it-service-management/enus/product/configuration-data-management/reference/cdm-about-cdmpolicyutil.html"><body id="cdm-about-cdmpolicyutil"><ma... | {
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},
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"title": "DevOps Co... | # Adding warning and failure messages to validation results — CdmPolicyUtil
You use the CdmPolicyUtil script include to add warning and failure
messages to validation results in the CDM Policy Validation
Results table. CDM expects validation warnings and failures to
contain a node path, a snapshot ID, and a reference ... | ---
title: "Adding warning and failure messages to validation results \u2014 CdmPolicyUtil"
description: You use the CdmPolicyUtil script include to add warning and failure messages
to validation results in the CDM Policy Validation Results table. CDM expects validation
warnings and failures to contain a node path,... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/configuration-data-management/reference/cdm-cda-diff-types.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/configuration-data-management/reference/cdm-cda-diff-types.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/configuration-data-management/reference/cdm-cda-diff-types.html | zurich | Types of differences between CDM applications | Descriptions and examples of differences between CDM applications when using the Config Data Analyzer tool. | [] | [
" IT Service Management ",
"DevOps Config",
"Using DevOps Config",
"Compare config data of two CDM applications"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/configuration-data-management/reference/cdm-cda-diff-types.html" id="bundle:zurich-it-service-management/enus/product/configuration-data-management/reference/cdm-cda-diff-types.html"><body id="cdm-cda-diff-types"><main role="main">... | {
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"title": "DevOps Co... | # Types of differences between CDM applications
Descriptions and examples of differences between CDM
applications when using the Config Data Analyzer tool.
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
## Types of differences
On the App compare tab, the CDIs and... | ---
title: Types of differences between CDM applications
description: Descriptions and examples of differences between CDM applications when
using the Config Data Analyzer tool.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Using DevOps Config
- Compare config data of two CDM applications
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-application-delete.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-application-delete.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/configuration-data-management/task/cdm-application-delete.html | zurich | Delete a CDM application | Delete a CDM application to delete all associated config data and snapshots. | [] | [
" IT Service Management ",
"DevOps Config",
"Using DevOps Config",
"Changesets and version control in CDM"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-application-delete.html" id="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-application-delete.html"><body id="cdm-application-delete"><main role="main... | {
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"title": "DevOps Co... | # Delete a CDM application
Delete a CDM application to delete all associated config data and snapshots.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Role required: CDM Admin [sn\_cdm.cdm\_admin]
## Procedure
1. Select the Applications icon... | ---
title: Delete a CDM application
description: Delete a CDM application to delete all associated config data and snapshots.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Using DevOps Config
- Changesets and version control in CDM
---
# Delete a CDM application
Delete a CDM application to... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-changeset-delete.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-changeset-delete.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/configuration-data-management/task/cdm-changeset-delete.html | zurich | Delete a changeset | Select the changeset on the Activity tab and then select Delete. | [] | [
" IT Service Management ",
"DevOps Config",
"Using DevOps Config",
"Changesets and version control in CDM"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-changeset-delete.html" id="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-changeset-delete.html"><body id="cdm-changeset-delete"><main role="main"><art... | {
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"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "DevOps Co... | # Delete a changeset
Select the changeset on the Activity tab and then select Delete.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Role required: CDM Admin [sn\_cdm.cdm\_admin]
## Procedure
Select the changeset on the Activity tab and then... | ---
title: Delete a changeset
description: Select the changeset on the Activity tab and then select Delete.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Using DevOps Config
- Changesets and version control in CDM
---
# Delete a changeset
Select the changeset on the Activity tab and then s... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-comp-library-create.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-comp-library-create.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/configuration-data-management/task/cdm-comp-library-create.html | zurich | Create or update a component library | Create a component library to manage components that can be reused across multiple applications. | [
"Shared library",
"Component libraries",
"Shared components",
"Configuration Data Management",
"CDM"
] | [
" IT Service Management ",
"DevOps Config",
"Using DevOps Config",
"Sharing components among applications — Component libraries"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-comp-library-create.html" id="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-comp-library-create.html"><body id="cdm-comp-library-create"><main role="m... | {
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"title": "DevOps Co... | # Create or update a component library
Create a component library to manage components that can be reused across multiple applications.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Role required: cdm\_admin
## Procedure
1. Navigate to All ... | ---
title: Create or update a component library
description: Create a component library to manage components that can be reused across
multiple applications.
keywords:
- Shared library
- Component libraries
- Shared components
- Configuration Data Management
- CDM
breadcrumbs:
- ' IT Service Management '
- DevOps C... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-comp-library-delete.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-comp-library-delete.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/configuration-data-management/task/cdm-comp-library-delete.html | zurich | Delete a component library | Delete a component library and all of its components if no application is using the library's components. | [] | [
" IT Service Management ",
"DevOps Config",
"Using DevOps Config",
"Sharing components among applications — Component libraries"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-comp-library-delete.html" id="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-comp-library-delete.html"><body id="cdm-comp-library-delete"><main role="m... | {
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"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
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{
"title": "DevOps Co... | # Delete a component library
Delete a component library and all of its components if no application is using the library's components.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Role required: cdm\_admin
## Procedure
1. Navigate to All >... | ---
title: Delete a component library
description: Delete a component library and all of its components if no application
is using the library's components.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Using DevOps Config
- "Sharing components among applications \u2014 Component libraries... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-component-publish.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-component-publish.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/configuration-data-management/task/cdm-component-publish.html | zurich | Publish or unpublish a shared component version | Publish a version of a shared component in a library so that it can be used in an application. | [] | [
" IT Service Management ",
"DevOps Config",
"Using DevOps Config",
"Sharing components among applications — Component libraries"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-component-publish.html" id="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-component-publish.html"><body id="cdm-component-publish"><main role="main"><... | {
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{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "DevOps Co... | # Publish or unpublish a shared component version
Publish a version of a shared component in a library so that it can be used in an application.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Role required: cdm\_admin
## About this task
When... | ---
title: Publish or unpublish a shared component version
description: Publish a version of a shared component in a library so that it can be
used in an application.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Using DevOps Config
- "Sharing components among applications \u2014 Component... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-deployable-delete.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-deployable-delete.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/configuration-data-management/task/cdm-deployable-delete.html | zurich | Delete a deployable | Delete a deployable to delete its config data and all associated snapshots. | [] | [
" IT Service Management ",
"DevOps Config",
"Configuring DevOps Config",
"Create and update a deployable"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-deployable-delete.html" id="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-deployable-delete.html"><body id="cdm-deployable-delete"><main role="main"><... | {
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"breadcrumbs": [
{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "DevOps Co... | # Delete a deployable
Delete a deployable to delete its config data and all associated
snapshots.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Role required: CDM Admin [sn\_cdm.cdm\_admin]
## About this task
Note: When you delete a deploya... | ---
title: Delete a deployable
description: Delete a deployable to delete its config data and all associated snapshots.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Configuring DevOps Config
- Create and update a deployable
---
# Delete a deployable
Delete a deployable to delete its confi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-execution-record-policy-view.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-execution-record-policy-view.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/configuration-data-management/task/cdm-execution-record-policy-view.html | zurich | View the execution record for a policy run | View the execution record to analyze policy execution. | [] | [
" IT Service Management ",
"DevOps Config",
"Using DevOps Config",
"Validating and correcting configuration data"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-execution-record-policy-view.html" id="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-execution-record-policy-view.html"><body id="cdm-execution-record... | {
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{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "DevOps Co... | # View the execution record for a policy run
View the execution record to analyze policy execution.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Role required: cdm\_viewer or
cdm\_editor
or cdm\_exporter\_editor or cdm\_policy\_editor or cdm... | ---
title: View the execution record for a policy run
description: View the execution record to analyze policy execution.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Using DevOps Config
- Validating and correcting configuration data
---
# View the execution record for a policy run
View t... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-export-record-purge.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-export-record-purge.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/configuration-data-management/task/cdm-export-record-purge.html | zurich | Set the purge period for records of exporter executions | Change the default deletion period. By default, records of exporter executions are deleted after a period of three years. | [] | [
" IT Service Management ",
"DevOps Config",
"Using DevOps Config",
"Export a snapshot"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-export-record-purge.html" id="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-export-record-purge.html"><body id="cdm-export-record-purge"><main role="m... | {
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{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "DevOps Co... | # Set the purge period for records of exporter executions
Change the default deletion period. By default, records of exporter executions are
deleted after a period of three years.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Role required: C... | ---
title: Set the purge period for records of exporter executions
description: Change the default deletion period. By default, records of exporter executions
are deleted after a period of three years.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Using DevOps Config
- Export a snapshot
--... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-exporter-archive.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-exporter-archive.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/configuration-data-management/task/cdm-exporter-archive.html | zurich | Archive an exporter | Archive an exporter to preserve its record and remove it from the lists that you use in your everyday work. | [] | [
" IT Service Management ",
"DevOps Config",
"Using DevOps Config",
"Export a snapshot"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-exporter-archive.html" id="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-exporter-archive.html"><body id="cdm-exporter-archive"><main role="main"><art... | {
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"breadcrumbs": [
{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "DevOps Co... | # Archive an exporter
Archive an exporter to preserve its record and remove it from the lists that you use
in your everyday work.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Role required: cdm\_exporter\_editor, or cdm\_editor, or cdm\_admi... | ---
title: Archive an exporter
description: Archive an exporter to preserve its record and remove it from the lists
that you use in your everyday work.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Using DevOps Config
- Export a snapshot
---
# Archive an exporter
Archive an exporter to p... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-exporter-delete.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-exporter-delete.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/configuration-data-management/task/cdm-exporter-delete.html | zurich | Delete an exporter | Delete an exporter to ensure that users cannot use it to generate config data. | [] | [
" IT Service Management ",
"DevOps Config",
"Using DevOps Config",
"Export a snapshot"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-exporter-delete.html" id="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-exporter-delete.html"><body id="cdm-exporter-delete"><main role="main"><articl... | {
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"breadcrumbs": [
{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "DevOps Co... | # Delete an exporter
Delete an exporter to ensure that users cannot use it to generate config
data.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Role required: cdm\_exporter\_editor or cdm\_editor or cdm\_admin
## About this task
* You can... | ---
title: Delete an exporter
description: Delete an exporter to ensure that users cannot use it to generate config
data.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Using DevOps Config
- Export a snapshot
---
# Delete an exporter
Delete an exporter to ensure that users cannot use it t... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-exporter-executions-history.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-exporter-executions-history.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/configuration-data-management/task/cdm-exporter-executions-history.html | zurich | View the history of exporter executions | View a list of exporter executions to identify config updates that are successful and to isolate changes that caused failure in the pipeline. | [] | [
" IT Service Management ",
"DevOps Config",
"Using DevOps Config",
"Export a snapshot"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-exporter-executions-history.html" id="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-exporter-executions-history.html"><body id="cdm-exporter-execution... | {
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"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "DevOps Co... | # View the history of exporter executions
View a list of exporter executions to identify config updates that are successful and
to isolate changes that caused failure in the pipeline.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Role require... | ---
title: View the history of exporter executions
description: View a list of exporter executions to identify config updates that are
successful and to isolate changes that caused failure in the pipeline.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Using DevOps Config
- Export a snapsho... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-exporter-gen-api-code.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/configuration-data-management/task/cdm-exporter-gen-api-code.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/configuration-data-management/task/cdm-exporter-gen-api-code.html | zurich | Generate API invocation code for an exporter | Generate sample code of an API invocation for an exporter. The code can invoke the exporter. Select from several commonly used languages. | [] | [
" IT Service Management ",
"DevOps Config",
"Using DevOps Config",
"Export a snapshot"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-exporter-gen-api-code.html" id="bundle:zurich-it-service-management/enus/product/configuration-data-management/task/cdm-exporter-gen-api-code.html"><body id="cdm-exporter-gen-api-code"><main r... | {
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{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "DevOps Co... | # Generate API invocation code for an exporter
Generate sample code of an API invocation for an exporter. The code can invoke the
exporter. Select from several commonly used languages.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Role requir... | ---
title: Generate API invocation code for an exporter
description: Generate sample code of an API invocation for an exporter. The code can
invoke the exporter. Select from several commonly used languages.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Using DevOps Config
- Export a snapsh... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/continual-improvement-management/concept/get-started-cim.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/continual-improvement-management/concept/get-started-cim.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/continual-improvement-management/concept/get-started-cim.html | zurich | Continual Improvement Management overview | Continual Improvement Management enables you to initiate improvement opportunities within your organization by providing a centralized framework for planning, implementing, and monitoring improvement initiatives. | [
"Continual Improvement Management",
"Continual Imnprovement Management Overview"
] | [
" IT Service Management ",
"Continual Improvement Management"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/continual-improvement-management/concept/get-started-cim.html" id="bundle:zurich-it-service-management/enus/product/continual-improvement-management/concept/get-started-cim.html"><body id="get-started-cim"><main role="main"><articl... | {
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"title": "Continual... | # Continual Improvement Management overview
Continual Improvement Management enables you to initiate improvement opportunities within your organization by providing a centralized framework for planning, implementing, and monitoring improvement initiatives.
The following video gives you an overview of Continual Improv... | ---
title: Continual Improvement Management overview
description: Continual Improvement Management enables you to initiate improvement
opportunities within your organization by providing a centralized framework for
planning, implementing, and monitoring improvement initiatives.
keywords:
- Continual Improvement Man... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/continual-improvement-management/reference/cim-components.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/continual-improvement-management/reference/cim-components.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/continual-improvement-management/reference/cim-components.html | zurich | Components installed with Continual Improvement Management | Several types of components are installed with the CIM plugin, including tables, user roles, and scheduled jobs. | [] | [
" IT Service Management ",
"Continual Improvement Management",
"Continual Improvement Management reference"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/continual-improvement-management/reference/cim-components.html" id="bundle:zurich-it-service-management/enus/product/continual-improvement-management/reference/cim-components.html"><body id="cim-components"><main role="main"><artic... | {
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"title": "Continual... | # Components installed with Continual Improvement Management
Several types of components are installed with the CIM plugin, including tables, user roles, and scheduled jobs.
Note: The Application Files table lists the components that are
installed with this application. For instructions on how to access this table, s... | ---
title: Components installed with Continual Improvement Management
description: Several types of components are installed with the CIM plugin, including
tables, user roles, and scheduled jobs.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Continual Improvement Management
- Continual Improvement Managem... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/continual-improvement-management/reference/cim-integration.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/continual-improvement-management/reference/cim-integration.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/continual-improvement-management/reference/cim-integration.html | zurich | Applications integrated with Continual Improvement Management | CIM provides integrations with other ServiceNow® applications to enable you to create improvement initiatives from these applications. You can also create records for integrated applications from improvement initiatives. | [] | [
" IT Service Management ",
"Continual Improvement Management",
"Continual Improvement Management overview"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/continual-improvement-management/reference/cim-integration.html" id="bundle:zurich-it-service-management/enus/product/continual-improvement-management/reference/cim-integration.html"><body id="cim-integration"><main role="main"><ar... | {
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"title": "Continual... | # Applications integrated with Continual Improvement Management
CIM provides integrations with other ServiceNow® applications to enable you to create improvement initiatives from these applications. You can also create records for integrated applications from improvement initiatives.
You can link multiple tasks from ... | ---
title: Applications integrated with Continual Improvement Management
description: "CIM provides integrations with other ServiceNow\xAE applications to\
\ enable you to create improvement initiatives from these applications. You can\
\ also create records for integrated applications from improvement initiatives.... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/continual-improvement-management/reference/cim-roles.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/continual-improvement-management/reference/cim-roles.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/continual-improvement-management/reference/cim-roles.html | zurich | Continual Improvement Management roles | Roles are added with installation of Continual Improvement Management. | [] | [
" IT Service Management ",
"Continual Improvement Management",
"Continual Improvement Management reference"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/continual-improvement-management/reference/cim-roles.html" id="bundle:zurich-it-service-management/enus/product/continual-improvement-management/reference/cim-roles.html"><body id="cim-roles"><main role="main"><article role="articl... | {
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"title": "Continual... | # Continual Improvement Management roles
Roles are added with installation of Continual Improvement Management.
Table 1. CIM roles
| Role | Description | Contains roles |
| --- | --- | --- |
| Improvement Requester [sn\_cim.improvement\_requester] | Can perform the following application functions: * Create improveme... | ---
title: Continual Improvement Management roles
description: Roles are added with installation of Continual Improvement Management.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Continual Improvement Management
- Continual Improvement Management reference
---
# Continual Improvement Management roles
Rol... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/continual-improvement-management/reference/ui-updates-initiative-from-app.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/continual-improvement-management/reference/ui-updates-initiative-from-app.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/continual-improvement-management/reference/ui-updates-initiative-from-app.html | zurich | Updates after improvement initiative creation from integrated applications | UI changes display on the source application record and on the initiative record when you create an improvement initiative from an integrated application. | [] | [
" IT Service Management ",
"Continual Improvement Management",
"Continual Improvement Management reference"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/continual-improvement-management/reference/ui-updates-initiative-from-app.html" id="bundle:zurich-it-service-management/enus/product/continual-improvement-management/reference/ui-updates-initiative-from-app.html"><body id="ui-updat... | {
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"title": "Continual... | # Updates after improvement initiative creation from integrated applications
UI changes display on the source application record and on the initiative record when you create an improvement initiative from an integrated application.
* Benchmarks
| Benchmarks recommendation candidate | Improvement initiative |
... | ---
title: Updates after improvement initiative creation from integrated applications
description: UI changes display on the source application record and on the initiative
record when you create an improvement initiative from an integrated application.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Contin... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/continual-improvement-management/reference/updates-app-record-from-initiative.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/continual-improvement-management/reference/updates-app-record-from-initiative.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/continual-improvement-management/reference/updates-app-record-from-initiative.html | zurich | Updates after application record creation from improvement initiatives | UI changes display on the source improvement initiative or CIM task record and on the corresponding application records of some applications when you create application records from improvement initiatives or CIM tasks. | [] | [
" IT Service Management ",
"Continual Improvement Management",
"Continual Improvement Management reference"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/continual-improvement-management/reference/updates-app-record-from-initiative.html" id="bundle:zurich-it-service-management/enus/product/continual-improvement-management/reference/updates-app-record-from-initiative.html"><body id="... | {
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"title": "Continual... | # Updates after application record creation from improvement initiatives
UI changes display on the source improvement initiative or CIM task record and on the corresponding application records of some applications when you create application records from improvement initiatives or CIM tasks.
* Demand record
... | ---
title: Updates after application record creation from improvement initiatives
description: UI changes display on the source improvement initiative or CIM task record
and on the corresponding application records of some applications when you create
application records from improvement initiatives or CIM tasks.
k... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/continual-improvement-management/task/configure-cim-int-property.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/continual-improvement-management/task/configure-cim-int-property.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/continual-improvement-management/task/configure-cim-int-property.html | zurich | Configure CIM integration property | Configure the CIM sn_cim.initiative_copy_attributes integration property to define field values to be copied from an improvement initiative to application records that you create from the initiative. | [] | [
" IT Service Management ",
"Continual Improvement Management",
"Continual Improvement Management overview",
"Applications integrated with Continual Improvement Management"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/continual-improvement-management/task/configure-cim-int-property.html" id="bundle:zurich-it-service-management/enus/product/continual-improvement-management/task/configure-cim-int-property.html"><body id="configure-cim-int-property... | {
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{
"title": " IT Service Management ",
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{
"title": "Continual... | # Configure CIM integration property
Configure the CIM sn\_cim.initiative\_copy\_attributes integration property to define field values to be copied from an improvement initiative to application records that you create from the
initiative.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > ... | ---
title: Configure CIM integration property
description: Configure the CIM sn_cim.initiative_copy_attributes integration property
to define field values to be copied from an improvement initiative to application
records that you create from the initiative.
keywords: []
breadcrumbs:
- ' IT Service Management '
-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/continual-improvement-management/task/create-app-records.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/continual-improvement-management/task/create-app-records.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/continual-improvement-management/task/create-app-records.html | zurich | Create application records from improvement initiatives or CIM tasks | Create records for integrated applications from improvement initiatives or CIM tasks to transform improvement initiatives into broader, actionable efforts to enable improvements across teams and processes. | [] | [
" IT Service Management ",
"Continual Improvement Management",
"Continual Improvement Management overview",
"Applications integrated with Continual Improvement Management"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/continual-improvement-management/task/create-app-records.html" id="bundle:zurich-it-service-management/enus/product/continual-improvement-management/task/create-app-records.html"><body id="create-app-records"><main role="main"><art... | {
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{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "Continual... | # Create application records from improvement initiatives or CIM tasks
Create records for integrated applications from improvement initiatives or CIM tasks to transform improvement initiatives into broader, actionable efforts to enable improvements across teams and processes.
## Before you begin
Role required: sn\_c... | ---
title: Create application records from improvement initiatives or CIM tasks
description: Create records for integrated applications from improvement initiatives
or CIM tasks to transform improvement initiatives into broader, actionable efforts
to enable improvements across teams and processes.
keywords: []
brea... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/continual-improvement-management/task/create-improvmt-from-apps.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/continual-improvement-management/task/create-improvmt-from-apps.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/continual-improvement-management/task/create-improvmt-from-apps.html | zurich | Create improvement initiatives from integrated applications | Create improvement initiatives from applications integrated with Continual Improvement Management to enable planning, implementation, monitoring, and impact assessment of improvements in a centralized framework. | [] | [
" IT Service Management ",
"Continual Improvement Management",
"Continual Improvement Management overview",
"Applications integrated with Continual Improvement Management"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/continual-improvement-management/task/create-improvmt-from-apps.html" id="bundle:zurich-it-service-management/enus/product/continual-improvement-management/task/create-improvmt-from-apps.html"><body id="create-improvmt-from-apps"><... | {
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{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
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"title": "Continual... | # Create improvement initiatives from integrated applications
Create improvement initiatives from applications integrated with Continual Improvement Management to enable planning, implementation, monitoring, and impact assessment of improvements in a centralized framework.
## Before you begin
Role required: sn\_cim.... | ---
title: Create improvement initiatives from integrated applications
description: Create improvement initiatives from applications integrated with Continual
Improvement Management to enable planning, implementation, monitoring, and impact
assessment of improvements in a centralized framework.
keywords: []
breadcr... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/continual-improvement-management/task/integrate-extension-api.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/continual-improvement-management/task/integrate-extension-api.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/continual-improvement-management/task/integrate-extension-api.html | zurich | Integrate Continual Improvement Management using extension point | Integrate CIM with other applications by using the CIMIntegrationAPI extension point. It defines the inbound and outbound extension points for integrating CIM with other applications. | [] | [
" IT Service Management ",
"Continual Improvement Management",
"Continual Improvement Management overview"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/continual-improvement-management/task/integrate-extension-api.html" id="bundle:zurich-it-service-management/enus/product/continual-improvement-management/task/integrate-extension-api.html"><body id="integrate-extension-api"><main r... | {
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{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
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{
"title": "Continual... | # Integrate Continual Improvement Management using extension point
Integrate CIM with other applications by using the CIMIntegrationAPI extension point. It defines the inbound and outbound extension points for integrating CIM with other applications.
## Before you begin
Role required: admin or sn\_cim.improvement\_m... | ---
title: Integrate Continual Improvement Management using extension point
description: Integrate CIM with other applications by using the CIMIntegrationAPI
extension point. It defines the inbound and outbound extension points for integrating
CIM with other applications.
keywords: []
breadcrumbs:
- ' IT Service M... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/continual-improvement-management/task/request-cim.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/continual-improvement-management/task/request-cim.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/continual-improvement-management/task/request-cim.html | zurich | Install Continual Improvement Management | Install the Continual Improvement Management plugin from ServiceNow Application Manager after purchasing a subscription. | [] | [
" IT Service Management ",
"Continual Improvement Management",
"Continual Improvement Management overview"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/continual-improvement-management/task/request-cim.html" id="bundle:zurich-it-service-management/enus/product/continual-improvement-management/task/request-cim.html"><body id="request-cim"><main role="main"><article role="article" c... | {
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},
{
"title": "Continual... | # Install Continual Improvement Management
Install the Continual Improvement Management plugin from ServiceNow
Application Manager after purchasing a subscription.
## Before you begin
Role required: admin
## About this task
The Continual Improvement Management (com.sn\_cim) plugin is available with ITSM Profession... | ---
title: Install Continual Improvement Management
description: Install the Continual Improvement Management plugin from ServiceNow Application
Manager after purchasing a subscription.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Continual Improvement Management
- Continual Improvement Management overvi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/concept/config-data-devops-config.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/concept/config-data-devops-config.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/concept/config-data-devops-config.html | zurich | Types of configuration data supported by DevOps Config | DevOps Config stores configuration data of every layer of the IT stack in a centralized location. | [] | [
" IT Service Management ",
"DevOps Config",
"DevOps Config reference"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/concept/config-data-devops-config.html" id="bundle:zurich-it-service-management/enus/product/devops-config/concept/config-data-devops-config.html"><body id="config-data-devops-config"><main role="main"><article role="... | {
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{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "DevOps Co... | # Types of configuration data supported by DevOps Config
DevOps Config stores configuration data of every layer of the IT stack in
a centralized location.
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Configuration data includes:
* App and service configuration
... | ---
title: Types of configuration data supported by DevOps Config
description: DevOps Config stores configuration data of every layer of the IT stack
in a centralized location.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- DevOps Config reference
---
# Types of configuration data supporte... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/concept/devops-config-app.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/concept/devops-config-app.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/concept/devops-config-app.html | zurich | Using an app in DevOps Config | When you create an app in DevOps Config, not only is it the container for the config data of the application, but the application model you choose links DevOps Config with other ServiceNow products, including DevOps Change Velocity. | [] | [
" IT Service Management ",
"DevOps Config",
"Exploring DevOps Config"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/concept/devops-config-app.html" id="bundle:zurich-it-service-management/enus/product/devops-config/concept/devops-config-app.html"><body id="devops-config-app"><main role="main"><article role="article" class="dita" id... | {
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"title": "DevOps Co... | # Using an app in DevOps Config
When you create an app in DevOps Config, not only is it the container for
the config data of the application, but the application model you choose links DevOps Config with other ServiceNow products, including DevOps Change Velocity.
Important: DevOps Config is now deprecated and no lon... | ---
title: Using an app in DevOps Config
description: When you create an app in DevOps Config, not only is it the container
for the config data of the application, but the application model you choose links
DevOps Config with other ServiceNow products, including DevOps Change Velocity.
keywords: []
breadcrumbs:
- '... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/concept/devops-config-devops-change.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/concept/devops-config-devops-change.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/concept/devops-config-devops-change.html | zurich | DevOps Config and DevOps Change Velocity | DevOps Change Velocity collects data from all of your DevOps tools, providing visibility across the entire lifecycle of deployment, while DevOps Config manages and validates your DevOps configuration data. | [] | [
" IT Service Management ",
"DevOps Config",
"Exploring DevOps Config"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/concept/devops-config-devops-change.html" id="bundle:zurich-it-service-management/enus/product/devops-config/concept/devops-config-devops-change.html"><body id="devops-config-devops-change"><main role="main"><article ... | {
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"title": "DevOps Co... | # DevOps Config and DevOps Change Velocity
DevOps Change Velocity collects data from all of your DevOps tools, providing visibility across the entire lifecycle of deployment, while DevOps Config manages and validates your DevOps configuration
data.
Important: DevOps Config is now deprecated and no longer supported or... | ---
title: DevOps Config and DevOps Change Velocity
description: DevOps Change Velocity collects data from all of your DevOps tools, providing
visibility across the entire lifecycle of deployment, while DevOps Config manages
and validates your DevOps configuration data.
keywords: []
breadcrumbs:
- ' IT Service Man... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/concept/devops-config-domain-separation.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/concept/devops-config-domain-separation.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/concept/devops-config-domain-separation.html | zurich | Domain separation and DevOps Config | Domain separation is unsupported for DevOps Config. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data. | [] | [
" IT Service Management ",
"DevOps Config",
"DevOps Config reference"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/concept/devops-config-domain-separation.html" id="bundle:zurich-it-service-management/enus/product/devops-config/concept/devops-config-domain-separation.html"><body id="devops-config-domain-separation"><main role="mai... | {
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{
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"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
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{
"title": "DevOps Co... | # Domain separation and DevOps Config
Domain separation is unsupported for DevOps Config. Domain separation enables you to separate data,
processes, and administrative tasks into logical groupings called domains. You can control
several aspects of this separation, including which users can see and access
data.
Import... | ---
title: Domain separation and DevOps Config
description: Domain separation is unsupported for DevOps Config. Domain separation
enables you to separate data, processes, and administrative tasks into logical groupings
called domains. You can control several aspects of this separation, including which
users can s... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/concept/devops-config-integrations.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/concept/devops-config-integrations.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/concept/devops-config-integrations.html | zurich | Integrating your pipeline in DevOps Config | Integrate your Argo CD, Azure DevOps, or Jenkins pipeline with DevOps Config to interact with your data model. | [] | [
" IT Service Management ",
"DevOps Config"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/concept/devops-config-integrations.html" id="bundle:zurich-it-service-management/enus/product/devops-config/concept/devops-config-integrations.html"><body id="devops-config-integrations"><main role="main"><article rol... | {
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{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
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{
"title": "DevOps Co... | # Integrating your pipeline in DevOps Config
Integrate your Argo CD, Azure DevOps, or Jenkins pipeline with DevOps Config to interact with your data model.
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Validate application and infrastructure details against your ... | ---
title: Integrating your pipeline in DevOps Config
description: Integrate your Argo CD, Azure DevOps, or Jenkins pipeline with DevOps
Config to interact with your data model.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
---
# Integrating your pipeline in DevOps Config
Integrate your Ar... |
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