loc string | api string | lastmod string | changefreq string | priority float64 | sitemappart string | locale string | bundle string | page_id string | release string | title string | description string | keywords list | breadcrumbs list | html_content string | page_content dict | clean_text string | rich_text string |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/concept/devops-config-landing-page.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/concept/devops-config-landing-page.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/concept/devops-config-landing-page.html | zurich | DevOps Config | The ServiceNow® DevOps Config application validates and manages the configuration data of your enterprise applications across every stage of the DevOps pipeline. | [] | [
" IT Service Management "
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/concept/devops-config-landing-page.html" id="bundle:zurich-it-service-management/enus/product/devops-config/concept/devops-config-landing-page.html"><body id="devops-config-landing-page"><main role="main"><article rol... | {
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"breadcrumbs_html": "<a h... | # DevOps Config
The ServiceNow®
DevOps Config application validates and manages the configuration data of your
enterprise applications across every stage of the DevOps pipeline.
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
## Request apps on the Store
Visit the... | ---
title: DevOps Config
description: "The ServiceNow\xAE DevOps Config application validates and manages the\
\ configuration data of your enterprise applications across every stage of the DevOps\
\ pipeline."
keywords: []
breadcrumbs:
- ' IT Service Management '
---
# DevOps Config
The ServiceNow®
DevOps Conf... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/concept/devops-config-set-up-pipeline.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/concept/devops-config-set-up-pipeline.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/concept/devops-config-set-up-pipeline.html | zurich | Configure your pipeline in DevOps Config | Configure your Argo CD, Azure DevOps, or Jenkins pipeline with DevOps Config to interact with your data model. | [] | [
" IT Service Management ",
"DevOps Config",
"Configuring DevOps Config"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/concept/devops-config-set-up-pipeline.html" id="bundle:zurich-it-service-management/enus/product/devops-config/concept/devops-config-set-up-pipeline.html"><body id="devops-config-set-up-pipeline"><main role="main"><ar... | {
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"breadcrumbs": [
{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "DevOps Co... | # Configure your pipeline in DevOps Config
Configure your Argo CD, Azure DevOps, or Jenkins pipeline with DevOps Config to interact with your data model.
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
These orchestration tool integrations are included with the Dev... | ---
title: Configure your pipeline in DevOps Config
description: Configure your Argo CD, Azure DevOps, or Jenkins pipeline with DevOps
Config to interact with your data model.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Configuring DevOps Config
---
# Configure your pipeline in DevOps C... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/reference/devops-config-cdm-api.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/reference/devops-config-cdm-api.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/reference/devops-config-cdm-api.html | zurich | APIs and DevOps Config | You can use DevOps Config and CDM APIs to access your config data. | [] | [
" IT Service Management ",
"DevOps Config",
"DevOps Config reference"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/reference/devops-config-cdm-api.html" id="bundle:zurich-it-service-management/enus/product/devops-config/reference/devops-config-cdm-api.html"><body id="devops-config-cdm-api"><main role="main"><article role="article"... | {
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{
"title": "DevOps Co... | # APIs and DevOps Config
You can use DevOps Config and CDM APIs to access your config data.
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
## DevOps Config
#### DevOps Config API
Manage your application lifecycle, using delete, get, patch, and post operations.
... | ---
title: APIs and DevOps Config
description: You can use DevOps Config and CDM APIs to access your config data.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- DevOps Config reference
---
# APIs and DevOps Config
You can use DevOps Config and CDM APIs to access your config data.
Important... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/reference/devops-config-default-policies.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/reference/devops-config-default-policies.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/reference/devops-config-default-policies.html | zurich | Default DevOps Config policies | The DevOps Config Policy content pack contains a set of default DevOps Config policies to validate your configuration data. | [
"PaCE content",
"PaCE policies",
"PaCE content policies",
"DevOps Config policies",
"Default DevOps Config policies",
"PaCE default policies",
"DevOps Config Policy content pack"
] | [
" IT Service Management ",
"DevOps Config",
"DevOps Config reference"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/reference/devops-config-default-policies.html" id="bundle:zurich-it-service-management/enus/product/devops-config/reference/devops-config-default-policies.html"><body id="devops-config-default-policies"><main role="ma... | {
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},
{
"title": "DevOps Co... | # Default DevOps Config policies
The DevOps Config Policy content pack contains a set of default DevOps Config policies to validate your configuration data.
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Select a category to view the DevOps Config policies availab... | ---
title: Default DevOps Config policies
description: The DevOps Config Policy content pack contains a set of default DevOps
Config policies to validate your configuration data.
keywords:
- PaCE content
- PaCE policies
- PaCE content policies
- DevOps Config policies
- Default DevOps Config policies
- PaCE default p... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/reference/devops-config-reference.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/reference/devops-config-reference.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/reference/devops-config-reference.html | zurich | DevOps Config reference | DevOps Config reference content. | [] | [
" IT Service Management ",
"DevOps Config"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/reference/devops-config-reference.html" id="bundle:zurich-it-service-management/enus/product/devops-config/reference/devops-config-reference.html"><body id="devops-config-reference"><main role="main"><article role="ar... | {
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},
{
"title": "DevOps Co... | # DevOps Config reference
DevOps Config reference content.
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
| ---
title: DevOps Config reference
description: DevOps Config reference content.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
---
# DevOps Config reference
DevOps Config reference content.
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
|
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/reference/devops-config-roles.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/reference/devops-config-roles.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/reference/devops-config-roles.html | zurich | DevOps Config roles | DevOps Config uses these roles. | [] | [
" IT Service Management ",
"DevOps Config",
"DevOps Config reference"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/reference/devops-config-roles.html" id="bundle:zurich-it-service-management/enus/product/devops-config/reference/devops-config-roles.html"><body id="devops-config-roles"><main role="main"><article role="article" class... | {
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{
"title": "DevOps Co... | # DevOps Config roles
DevOps Config uses these roles.
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
| Role title [name] | Description | Contains Roles |
| --- | --- | --- |
| [sn\_devops.app\_admin] | DevOps Config app admin Can create/read/update/delete DevOps ... | ---
title: DevOps Config roles
description: DevOps Config uses these roles.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- DevOps Config reference
---
# DevOps Config roles
DevOps Config uses these roles.
Important: DevOps Config is now deprecated and no longer supported or available for n... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/task/devops-config-define-exporters.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/task/devops-config-define-exporters.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/task/devops-config-define-exporters.html | zurich | Define exporters in DevOps Config | Define exporters in DevOps Config to export config data from all or part of the data model as input for further deployment or provisioning activities. | [] | [
" IT Service Management ",
"DevOps Config",
"Configuring DevOps Config"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/task/devops-config-define-exporters.html" id="bundle:zurich-it-service-management/enus/product/devops-config/task/devops-config-define-exporters.html"><body id="devops-config-define-exporters"><main role="main"><artic... | {
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},
{
"title": "DevOps Co... | # Define exporters in DevOps Config
Define exporters in DevOps Config to export config data from all or
part of the data model as input for further deployment or provisioning
activities.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Role requ... | ---
title: Define exporters in DevOps Config
description: Define exporters in DevOps Config to export config data from all or part
of the data model as input for further deployment or provisioning activities.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Configuring DevOps Config
---
# De... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/task/devops-config-define-policies.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/task/devops-config-define-policies.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/task/devops-config-define-policies.html | zurich | Define policies in DevOps Config | Define policies in DevOps Config to validate your configuration data. | [] | [
" IT Service Management ",
"DevOps Config",
"Configuring DevOps Config"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/task/devops-config-define-policies.html" id="bundle:zurich-it-service-management/enus/product/devops-config/task/devops-config-define-policies.html"><body id="devops-config-define-policies"><main role="main"><article ... | {
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{
"title": "DevOps Co... | # Define policies in DevOps Config
Define policies in DevOps Config to validate your configuration
data.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Role required: sn\_devops\_config.admin
## About this task
You can use or customize defau... | ---
title: Define policies in DevOps Config
description: Define policies in DevOps Config to validate your configuration data.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Configuring DevOps Config
---
# Define policies in DevOps Config
Define policies in DevOps Config to validate your co... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/task/devops-config-install-launch-pack.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/task/devops-config-install-launch-pack.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/task/devops-config-install-launch-pack.html | zurich | Install DevOps Config Exporter content pack | Install DevOps Config Exporter content pack for a default set of DevOps Config exporters that you can use as-is, or customize for your needs. | [] | [
" IT Service Management ",
"DevOps Config",
"Configuring DevOps Config",
"Install DevOps Config"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/task/devops-config-install-launch-pack.html" id="bundle:zurich-it-service-management/enus/product/devops-config/task/devops-config-install-launch-pack.html"><body id="devops-config-install-launch-pack"><main role="mai... | {
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{
"title": "DevOps Co... | # Install DevOps Config Exporter content pack
Install DevOps Config Exporter content pack for a default set of DevOps Config exporters that you can use as-is, or customize for your
needs.
## Before you begin
Important: DevOps Config is now deprecated and no longer supported or available for new activation.
Note: Yo... | ---
title: Install DevOps Config Exporter content pack
description: Install DevOps Config Exporter content pack for a default set of DevOps
Config exporters that you can use as-is, or customize for your needs.
keywords: []
breadcrumbs:
- ' IT Service Management '
- DevOps Config
- Configuring DevOps Config
- Instal... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/devops-config/task/install-devops-config.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/devops-config/task/install-devops-config.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/devops-config/task/install-devops-config.html | zurich | Install DevOps Config | Install the DevOps Config application from ServiceNow Store applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the | [] | [
" IT Service Management ",
"DevOps Config",
"Configuring DevOps Config"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/devops-config/task/install-devops-config.html" id="bundle:zurich-it-service-management/enus/product/devops-config/task/install-devops-config.html"><body id="install-devops-config"><main role="main"><article role="article" class="di... | {
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{
"title": "DevOps Co... | # Install DevOps Config
Install the DevOps Config
application from ServiceNow Store applications. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store versio... | ---
title: Install DevOps Config
description: Install the DevOps Config application from ServiceNow Store applications.
Visit the ServiceNow Store website to view all the available apps and for information
about submitting requests to the store. For cumulative release notes information
for all released apps, see ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/dex-for-microsoft-365/concept/configuring-dex-for-microsoft-365.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/dex-for-microsoft-365/concept/configuring-dex-for-microsoft-365.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/dex-for-microsoft-365/concept/configuring-dex-for-microsoft-365.html | zurich | Configuring DEX for Microsoft 365 | DEX for Microsoft 365 gets installed automatically when you install Digital End-User Experience. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/dex-for-microsoft-365/concept/configuring-dex-for-microsoft-365.html" id="bundle:zurich-it-service-management/enus/product/dex-for-microsoft-365/concept/configuring-dex-for-microsoft-365.html"><body id="configuring-dex-for-microsof... | {
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{
"title": "Digital E... | # Configuring DEX for Microsoft 365
DEX for Microsoft 365 gets installed automatically when you install Digital End-User Experience.
## Configuration overview
1. Integrate the ServiceNow instance and Microsoft Azure by creating a custom application in Microsoft Azure portal to authenticate ServiceNow requests.
To... | ---
title: Configuring DEX for Microsoft 365
description: DEX for Microsoft 365 gets installed automatically when you install Digital
End-User Experience.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experience
---
# Configuring DEX for Microsof... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/dex-for-microsoft-365/task/monitor-teams-call-quality.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/dex-for-microsoft-365/task/monitor-teams-call-quality.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/dex-for-microsoft-365/task/monitor-teams-call-quality.html | zurich | Monitor Microsoft Teams call quality | Enable advanced monitoring of Microsoft Teams call quality with DEX for Microsoft 365. Track and analyze call performance for a specific user. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Monitoring devices and applications with DEX Application and Device Health",
"DEX application and device health"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/dex-for-microsoft-365/task/monitor-teams-call-quality.html" id="bundle:zurich-it-service-management/enus/product/dex-for-microsoft-365/task/monitor-teams-call-quality.html"><body id="monitor-teams-call-quality"><main role="main"><a... | {
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{
"title": "Digital E... | # Monitor Microsoft Teams call quality
Enable advanced monitoring of Microsoft Teams call quality with DEX for Microsoft 365. Track and analyze call performance for a specific user.
## Before you begin
Role required: admin
* Configure advanced monitoring for Microsoft Teams. For more details, see Enable application... | ---
title: Monitor Microsoft Teams call quality
description: Enable advanced monitoring of Microsoft Teams call quality with DEX for
Microsoft 365. Track and analyze call performance for a specific user.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Monitoring devices and app... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/dex-for-microsoft-365/task/register-a-custom-application-ms-azure-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/dex-for-microsoft-365/task/register-a-custom-application-ms-azure-portal.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/dex-for-microsoft-365/task/register-a-custom-application-ms-azure-portal.html | zurich | Register a custom application in Microsoft Azure portal | Provide authorization for the ServiceNow instance by registering a custom application with Azure Active Directory. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"Configuring DEX for Microsoft 365"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/dex-for-microsoft-365/task/register-a-custom-application-ms-azure-portal.html" id="bundle:zurich-it-service-management/enus/product/dex-for-microsoft-365/task/register-a-custom-application-ms-azure-portal.html"><body id="register-a... | {
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{
"title": "Digital E... | # Register a custom application in Microsoft Azure portal
Provide authorization for the ServiceNow instance by registering a custom application with Azure Active Directory.
## Before you begin
Role required: Azure Active Directory admin
## Procedure
1. Log in to the Microsoft
Azure portal.
2. Under Azure servic... | ---
title: Register a custom application in Microsoft Azure portal
description: Provide authorization for the ServiceNow instance by registering a custom
application with Azure Active Directory.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experi... |
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" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
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"title": "Digital E... | # Configure a connection for DEX for Microsoft 365
Add and configure the
Microsoft Teams connections to authenticate ServiceNow requests in the DEX for Microsoft 365.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Process Automation > Flow Designer.
2. Select the Integrations tab.
3. S... | ---
title: Configure a connection for DEX for Microsoft 365
description: Add and configure the Microsoft Teams connections to authenticate ServiceNow
requests in the DEX for Microsoft 365.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experience
-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/dex-score/concept/dexscr-digital-experience-score.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/dex-score/concept/dexscr-digital-experience-score.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/dex-score/concept/dexscr-digital-experience-score.html | zurich | Digital Experience Score | Digital Experience Score provides comprehensive insight into the digital experience of your employees, enabling you to identify areas of improvement to enhance overall employee experience. | [] | [
" IT Service Management ",
"Digital End-User Experience"
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"title": "Digital E... | # Digital Experience Score
Digital Experience Score provides comprehensive insight into the digital experience of your employees, enabling you to identify areas of improvement to enhance overall employee experience.
The video provides an overview of the DEX Score application, highlighting its key features and ho... | ---
title: "Digital Experience Score\u200B"
description: "Digital Experience Score\u200B provides comprehensive insight into the\
\ digital experience of your employees, enabling you to identify areas of improvement\
\ to enhance overall employee experience."
keywords: []
breadcrumbs:
- ' IT Service Management '
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/dex-score/reference/dexscr-metric-defs.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/dex-score/reference/dexscr-metric-defs.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/dex-score/reference/dexscr-metric-defs.html | zurich | DEX Score metric definitions | List of the base system DEX Score metric definitions. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital Experience Score",
"Digital Experience Score reference"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/dex-score/reference/dexscr-metric-defs.html" id="bundle:zurich-it-service-management/enus/product/dex-score/reference/dexscr-metric-defs.html"><body id="dexscr-metric-defs"><main role="main"><article role="article" class="dita" id=... | {
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"title": "Digital E... | # DEX Score metric definitions
List of the base system DEX Score metric definitions.
The DEX Score metrics are calculated for a specific application or device group within a defined time range and location.
Table 1. DEX Score: Application metrics
| Metric | Application type |
| --- | --- |
| Application crashes | In... | ---
title: DEX Score metric definitions
description: List of the base system DEX Score metric definitions.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- "Digital Experience Score\u200B"
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# DEX Score metric definitions
List of th... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/dex-score/task/dexscr-track-device-group-experience.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/dex-score/task/dexscr-track-device-group-experience.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/dex-score/task/dexscr-track-device-group-experience.html | zurich | Track experience scores of an individual device group | Track and drill down into the quantitative and qualitative data of a device group's metrics to gain a comprehensive view into employee experiences of using the devices. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital Experience Score",
"Tracking digital experience using Digital Experience Score dashboard"
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"title": "Digital E... | # Track experience scores of an individual device group
Track and drill down into the quantitative and qualitative data of a device group's metrics to gain a comprehensive view into employee experiences of using the devices.
## Before you begin
Role required: sn\_dex\_score.digital\_workplace\_leader or sn\_dex\_sco... | ---
title: Track experience scores of an individual device group
description: Track and drill down into the quantitative and qualitative data of a
device group's metrics to gain a comprehensive view into employee experiences of
using the devices.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/accessing-pages.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/accessing-pages.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/accessing-pages.html | zurich | Accessing DEX Application and Device Health | Get information and entry point into different Digital End-User Experience Application and Device Health features by exploring tabs within the application. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Monitoring devices and applications with DEX Application and Device Health"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/accessing-pages.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/accessing-pages.html"><body id="accessing-pages"><main role="main"><article role="ar... | {
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"title": "Digital E... | # Accessing DEX Application and Device Health
Get information and entry point into different Digital End-User Experience
Application and Device Health features by exploring tabs within the application.
Table 1. Digital End-User Experience
Application and Device Health tabs
| Page | Description |
| --- | --- |
| Landi... | ---
title: Accessing DEX Application and Device Health
description: Get information and entry point into different Digital End-User Experience
Application and Device Health features by exploring tabs within the application.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Monito... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/adh-monitoring.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/adh-monitoring.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/adh-monitoring.html | zurich | Application and Device Health usage monitoring | You can monitor how your end users are using application health and device health. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital End-User Experience reference",
"DEX Application and Device Health reference"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/adh-monitoring.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/adh-monitoring.html"><body id="adh-monitoring"><main role="main"><article role="artic... | {
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"title": "Digital E... | # Application and Device Health usage monitoring
You can monitor how your end users are using application health and device health.
You can check the health of an application or device from an alert or incident or access the application health details to view usage information. The `DEX ADH UI log table` captures bot... | ---
title: Application and Device Health usage monitoring
description: You can monitor how your end users are using application health and device
health.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Digital End-User Experience reference
- DEX Application and Device Health r... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/config-dex-console.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/config-dex-console.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/config-dex-console.html | zurich | Configuring Digital End-User Experience | You can set up and configure Digital End-User Experience based on your organization's specific requirements. Learn how to integrate web and installed applications and to manage the Application and Device Health monitoring system. | [] | [
" IT Service Management ",
"Digital End-User Experience"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/config-dex-console.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/config-dex-console.html"><body id="config-dex-console"><main role="main"><article... | {
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"title": "Digital E... | # Configuring Digital End-User Experience
You can set up and configure Digital End-User Experience based on your organization's specific requirements. Learn how to integrate web and installed applications and to manage the Application and Device Health monitoring system.
Before setting up and using Digital End-User E... | ---
title: Configuring Digital End-User Experience
description: You can set up and configure Digital End-User Experience based on your
organization's specific requirements. Learn how to integrate web and installed applications
and to manage the Application and Device Health monitoring system.
keywords: []
breadcrum... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/da-push-notifications.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/da-push-notifications.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/da-push-notifications.html | zurich | Desktop Assistant notifications | Desktop Assistant notifications enable your organization to communicate important updates to end users instantly, regardless of their device activity. This feature enables delivering critical information, supporting Major Incident Management and Proactive Engagement. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Using DEX Desktop Assistant"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/da-push-notifications.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/da-push-notifications.html"><body id="da-push-notifications"><main role="main"... | {
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"title": "Digital E... | # Desktop Assistant notifications
Desktop Assistant notifications enable your organization to communicate important updates to end users instantly, regardless of their device activity. This feature enables delivering critical
information, supporting Major Incident Management and Proactive Engagement.
Desktop Assistan... | ---
title: Desktop Assistant notifications
description: Desktop Assistant notifications enable your organization to communicate
important updates to end users instantly, regardless of their device activity. This
feature enables delivering critical information, supporting Major Incident Management
and Proactive En... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-agent-policy.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-agent-policy.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/dex-agent-policy.html | zurich | Managing DEX Agent policy | Create and manage agent policies for your organization based on the device criteria defined to manage the DEX metrics that are tracked. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/dex-agent-policy.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/dex-agent-policy.html"><body id="dex-agent-policy"><main role="main"><article role=... | {
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"title": "Digital E... | # Managing DEX Agent policy
Create and manage agent policies for your organization based on the device criteria defined to manage the DEX metrics that are tracked.
You can perform actions on checks and policies to enhance the monitoring of your device. Policies contain Configuration Item (CI) that are monitored by Ag... | ---
title: Managing DEX Agent policy
description: Create and manage agent policies for your organization based on the device
criteria defined to manage the DEX metrics that are tracked.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experience
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... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-alerts.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-alerts.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/dex-alerts.html | zurich | DEX Alerts | Digital End-User Experience (DEX) Alerts provide details on the active alerts, their severity, impacted services, and the duration. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience"
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"title": "Digital E... | # DEX Alerts
Digital End-User Experience (DEX) Alerts provide details on the active alerts, their severity, impacted services, and the duration.
On the Service Operations Workspace home page, Active alerts, Impacted devices, and Active devices are displayed. The Active alerts section displays the number of active ale... | ---
title: DEX Alerts
description: Digital End-User Experience (DEX) Alerts provide details on the active
alerts, their severity, impacted services, and the duration.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experience
---
# DEX Alerts
Digi... |
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" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience"
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"title": "Digital E... | # DEX application monitoring
Manage your organization's application monitoring by adding and enabling an application for monitoring using DEX, editing the monitoring parameters, and turning off monitoring.
| ---
title: DEX application monitoring
description: Manage your organization's application monitoring by adding and enabling
an application for monitoring using DEX, editing the monitoring parameters, and
turning off monitoring.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-landing.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/dex-landing.html | zurich | Digital End-User Experience | ServiceNow® Digital End-User Experience (DEX) offers comprehensive monitoring for applications, networks, and devices, promoting optimal performance across all channels. DEX includes Application and Device Health for monitoring performance and compliance, DEX Content Playbook for facilitating remediation with policies ... | [] | [
" IT Service Management "
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/dex-landing.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/dex-landing.html"><body id="dex-landing"><main role="main"><article role="article" class... | {
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"breadcrumbs_html": "<a h... | # Digital End-User Experience
ServiceNow®
Digital End-User Experience (DEX) offers comprehensive monitoring for applications, networks, and devices, promoting optimal performance across all channels. DEX includes Application and Device Health for monitoring performance and compliance, DEX Content Playbook for facilita... | ---
title: Digital End-User Experience
description: "ServiceNow\xAE Digital End-User Experience (DEX) offers comprehensive\
\ monitoring for applications, networks, and devices, promoting optimal performance\
\ across all channels. DEX includes Application and Device Health for monitoring\
\ performance and compl... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-metrics-metric-rules-management.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-metrics-metric-rules-management.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/dex-metrics-metric-rules-management.html | zurich | DEX metrics and metric rules management | Create, activate, and edit metric rules for your organization. Manage metrics you collect using DEX, and set up alerts. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/dex-metrics-metric-rules-management.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/dex-metrics-metric-rules-management.html"><body id="dex-metrics-... | {
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"title": "Digital E... | # DEX metrics and metric rules management
Create, activate, and edit metric rules for your organization. Manage metrics you collect using DEX, and set up alerts.
| ---
title: DEX metrics and metric rules management
description: Create, activate, and edit metric rules for your organization. Manage
metrics you collect using DEX, and set up alerts.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experience
---
#... |
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" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/dex-remedial-actions.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/dex-remedial-actions.html"><body id="dex-remedial-actions"><main role="main"><a... | {
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"title": "Digital E... | # DEX remedial actions
Create and manage your custom remedial actions from Check Definitions.
| ---
title: DEX remedial actions
description: Create and manage your custom remedial actions from Check Definitions.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experience
---
# DEX remedial actions
Create and manage your custom remedial actions ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-workspace-application-tab.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-workspace-application-tab.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/dex-workspace-application-tab.html | zurich | Applications | Manage the active applications in your organization to enhance user productivity and engagement. The Application list serves as a central hub, offering visibility into monitored applications. Access details such as the name of an application, its type, the number of | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Monitoring devices and applications with DEX Application and Device Health",
"Accessing DEX Application and Device Health"
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"title": "Digital E... | # Applications
Manage the active applications in your organization to enhance user productivity and engagement. The Application list serves as a central hub, offering visibility into monitored applications. Access details such as the name of
an application, its type, the number of alerts and incidents associated with ... | ---
title: Applications
description: Manage the active applications in your organization to enhance user productivity
and engagement. The Application list serves as a central hub, offering visibility
into monitored applications. Access details such as the name of an application,
its type, the number of
keywords: ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-workspace-dashboard-tab.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-workspace-dashboard-tab.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/dex-workspace-dashboard-tab.html | zurich | Landing page | The DEX landing page serves as the starting point for the information on the total number of alerts, impacted devices, and a device world map. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Monitoring devices and applications with DEX Application and Device Health",
"Accessing DEX Application and Device Health"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/dex-workspace-dashboard-tab.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/dex-workspace-dashboard-tab.html"><body id="dex-workspace-dashboard-tab"... | {
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{
"title": "Digital E... | # Landing page
The DEX landing page serves as the starting point for the information on the total number of alerts, impacted devices, and a device world map.
To access the landing page, navigate to Workspaces > Service Operations Workspace. The Home icon () is selected by default and you can view the landing page of ... | ---
title: Landing page
description: The DEX landing page serves as the starting point for the information
on the total number of alerts, impacted devices, and a device world map.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Monitoring devices and applications with DEX Appl... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-workspace-devices-tab.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-workspace-devices-tab.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/dex-workspace-devices-tab.html | zurich | Devices | Access the Device tab to obtain detailed information on each device, including user assignment status, last login timestamp, matching assignments, device status, active alerts, and incidents. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Monitoring devices and applications with DEX Application and Device Health",
"Accessing DEX Application and Device Health"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/dex-workspace-devices-tab.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/dex-workspace-devices-tab.html"><body id="dex-workspace-devices-tab"><main... | {
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"title": "Digital E... | # Devices
Access the Device tab to obtain detailed information on each device, including user assignment status, last login timestamp, matching assignments, device status, active alerts, and incidents.
To access the Devices tab, navigate to Workspaces > Service Operations Workspace and select the Devices icon () in t... | ---
title: Devices
description: Access the Device tab to obtain detailed information on each device,
including user assignment status, last login timestamp, matching assignments, device
status, active alerts, and incidents.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Moni... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-workspace-user-details.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/dex-workspace-user-details.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/dex-workspace-user-details.html | zurich | Device details | Monitor the health of the user device, installed or web applications, running processes on the device, application and device performance metrics, network configuration, user access details, and the ability to run custom SQL queries to retrieve OS information. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Monitoring devices and applications with DEX Application and Device Health",
"Accessing DEX Application and Device Health"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/dex-workspace-user-details.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/dex-workspace-user-details.html"><body id="dex-workspace-user-details"><m... | {
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"title": "Digital E... | # Device details
Monitor the health of the user device, installed or web applications, running processes on the device, application and device performance metrics, network configuration, user access details, and the ability to run custom SQL
queries to retrieve OS information.
To access device details, navigate to Wo... | ---
title: Device details
description: Monitor the health of the user device, installed or web applications,
running processes on the device, application and device performance metrics, network
configuration, user access details, and the ability to run custom SQL queries to
retrieve OS information.
keywords: []
b... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/incident-from-alert.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/incident-from-alert.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/incident-from-alert.html | zurich | Incidents from alerts | An agent or IT operator creates an incident from the DEX alerts which is addressed by the L1 agent. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX Alerts"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/incident-from-alert.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/incident-from-alert.html"><body id="incident-from-alert"><main role="main"><arti... | {
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"title": "Digital E... | # Incidents from alerts
An agent or IT operator creates an incident from the DEX alerts which is addressed by the L1 agent.
As a response to the alerts, the IT operator can create an incident. The DEX alert-related information is available on the origin card of the incident. You can view the number of Impacted device... | ---
title: Incidents from alerts
description: An agent or IT operator creates an incident from the DEX alerts which
is addressed by the L1 agent.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experience
- DEX Alerts
---
# Incidents from alerts
A... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/location-determination.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/location-determination.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/location-determination.html | zurich | Device location determination | Identify and determine the number of impacted devices based on the location by defining a custom logic. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/location-determination.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/location-determination.html"><body id="location-determination"><main role="ma... | {
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"title": "Digital E... | # Device location determination
Identify and determine the number of impacted devices based on the location by defining a custom logic.
Identify and determine the number of impacted devices based on the location by configuring a custom logic for location determination. Device location can be set using three predefine... | ---
title: Device location determination
description: Identify and determine the number of impacted devices based on the location
by defining a custom logic.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experience
---
# Device location determina... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/remediate-issue-device.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/remediate-issue-device.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/remediate-issue-device.html | zurich | Remediate issue on device | Remedial action allows you to trigger an action on the impacted device. You can create a remedial action or modify an existing one once you configure the remedial action framework. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX remedial actions"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/remediate-issue-device.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/remediate-issue-device.html"><body id="remediate-issue-device"><main role="ma... | {
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"title": "Digital E... | # Remediate issue on device
Remedial action allows you to trigger an action on the impacted device. You can create a remedial action or modify an existing one once you configure the remedial action framework.
## Single device remedial action
You can execute a remedial action on a single device by navigating to the d... | ---
title: Remediate issue on device
description: Remedial action allows you to trigger an action on the impacted device.
You can create a remedial action or modify an existing one once you configure the
remedial action framework.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/using-dex-or-sam-for-app-monitoring.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/concept/using-dex-or-sam-for-app-monitoring.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/concept/using-dex-or-sam-for-app-monitoring.html | zurich | Using DEX or SAM for application monitoring | Monitor your application usage and performance with Software Asset Management (SAM) or Digital End-User Experience (DEX), depending on your organization's needs. SAM and DEX both use the Agent Client Collector (ACC). | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Exploring Digital End-User Experience"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/using-dex-or-sam-for-app-monitoring.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/concept/using-dex-or-sam-for-app-monitoring.html"><body id="using-dex-or... | {
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"title": "Digital E... | # Using DEX or SAM for application monitoring
Monitor your application usage and performance with Software Asset Management (SAM) or Digital End-User Experience (DEX), depending on your organization's needs. SAM and DEX both use the Agent Client Collector (ACC).
DEX supports software metering through its integration ... | ---
title: Using DEX or SAM for application monitoring
description: Monitor your application usage and performance with Software Asset Management
(SAM) or Digital End-User Experience (DEX), depending on your organization's needs.
SAM and DEX both use the Agent Client Collector (ACC).
keywords: []
breadcrumbs:
- ' ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/admin-edit-app-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/admin-edit-app-form.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/admin-edit-app-form.html | zurich | Edit web or installed application form | Using a custom form, you can edit an application to be monitored for compliance or performance metrics. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital End-User Experience reference",
"DEX Application and Device Health reference",
"Administration cards"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/reference/admin-edit-app-form.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/reference/admin-edit-app-form.html"><body id="admin-edit-app-form"><main role="main"><... | {
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"title": "Digital E... | # Edit web or installed application form
Using a custom form, you can edit an application to be monitored for compliance or performance metrics.
| Field | Description |
| --- | --- |
| Application service | Application service associated with the application added for monitoring. |
| Domain name | Web address that is... | ---
title: Edit web or installed application form
description: Using a custom form, you can edit an application to be monitored for
compliance or performance metrics.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Digital End-User Experience reference
- DEX Application and De... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/admin-new-app-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/admin-new-app-form.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/admin-new-app-form.html | zurich | New web or installed application form | Using a custom form, you can add an application to be monitored for compliance or performance metrics. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital End-User Experience reference",
"DEX Application and Device Health reference",
"Administration cards"
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"title": "Digital E... | # New web or installed application form
Using a custom form, you can add an application to be monitored for compliance or performance metrics.
| Field | Description |
| --- | --- |
| Application service | Drop-down list that references the Service (cmdb\_ci\_service) table to select an application service added for m... | ---
title: New web or installed application form
description: Using a custom form, you can add an application to be monitored for compliance
or performance metrics.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Digital End-User Experience reference
- DEX Application and Devi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/administration-cards.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/administration-cards.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/administration-cards.html | zurich | Administration cards | The administration cards provide you with the capability to monitor and manage applications, where you can add, enable, or disable as necessary. You can get insights into the policies applied for compliance, view the list of DEX users and DEX | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital End-User Experience reference",
"DEX Application and Device Health reference"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/reference/administration-cards.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/reference/administration-cards.html"><body id="administration-cards"><main role="main... | {
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"title": "Digital E... | # Administration cards
The administration cards provide you with the capability to monitor and manage applications, where you can add, enable, or disable as necessary. You can get insights into the policies applied for compliance, view the list of DEX users and DEX administrators, manage the metric rules and devices w... | ---
title: Administration cards
description: The administration cards provide you with the capability to monitor and
manage applications, where you can add, enable, or disable as necessary. You can
get insights into the policies applied for compliance, view the list of DEX users
and DEX
keywords: []
breadcrumbs:
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/agent-policies-list.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/agent-policies-list.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/agent-policies-list.html | zurich | Agent policies list | The agent policies list shows information about each agent policy including its name, status, cron expressions, and updated time. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital End-User Experience reference",
"DEX Application and Device Health reference",
"Administration cards"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/reference/agent-policies-list.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/reference/agent-policies-list.html"><body id="agent-policies-list"><main role="main"><... | {
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{
"title": "Digital E... | # Agent policies list
The agent policies list shows information about each agent policy including its name, status, cron expressions, and updated time.
Table 1. Agent policies fields and descriptions
| Field | Description |
| --- | --- |
| Name | Name of the policy. |
| Hierarchy | Policy hierarchical state. When the... | ---
title: Agent policies list
description: The agent policies list shows information about each agent policy including
its name, status, cron expressions, and updated time.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Digital End-User Experience reference
- DEX Application... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/application-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/application-form.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/application-form.html | zurich | Applications list | It provides details about an application, including its Name and classification as either an installed or Web-based application, counts of alerts and incidents, and Impacted devices. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital End-User Experience reference",
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"title": "Digital E... | # Applications list
It provides details about an application, including its Name and classification as either an installed or Web-based application, counts of alerts and incidents, and Impacted devices.
Table 1. Applications list
| Fields | Description |
| --- | --- |
| Name | Name of the application. |
| Type | The ... | ---
title: Applications list
description: It provides details about an application, including its Name and classification
as either an installed or Web-based application, counts of alerts and incidents,
and Impacted devices.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Dig... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/components-installed-with-dex.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/components-installed-with-dex.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/components-installed-with-dex.html | zurich | Installed with DEX | Several types of components are installed with activation of the DEX application [sn_dex] plugin, including user roles and tables. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital End-User Experience reference",
"DEX Application and Device Health reference"
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"title": "Digital E... | # Installed with DEX
Several types of components are installed with activation of the DEX application [sn\_dex] plugin, including user roles and tables.
## Roles installed
Table 1. Users and responsibilities
| Role title [name] | Description | Contains roles |
| --- | --- | --- |
| DEX administrator [sn\_dex.admin] ... | ---
title: Installed with DEX
description: Several types of components are installed with activation of the DEX
application [sn_dex] plugin, including user roles and tables.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Digital End-User Experience reference
- DEX Application... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/custom-reporting-dex-tables.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/custom-reporting-dex-tables.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/custom-reporting-dex-tables.html | zurich | Custom reporting on DEX tables | You can use the below listed tables to generate a report for the required metrics on DEX. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital End-User Experience reference"
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"title": "Digital E... | # Custom reporting on DEX tables
You can use the below listed tables to generate a report for the required metrics on DEX.
| Table | Name | Update frequency | Base functionality | Data |
| --- | --- | --- | --- | --- |
| DEX Device Metrics Daily Average Metrics | dex\_device\_metrics\_daily\_avg | Daily | DEX Score |... | ---
title: Custom reporting on DEX tables
description: You can use the below listed tables to generate a report for the required
metrics on DEX.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Digital End-User Experience reference
---
# Custom reporting on DEX tables
You can ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/dashboard-cards.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/dashboard-cards.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/dashboard-cards.html | zurich | Landing page cards | The landing page cards provide a visual summary of active and impacted devices, and alerts for monitored applications, facilitating efficient data analysis across various categories. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital End-User Experience reference",
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"title": "Digital E... | # Landing page cards
The landing page cards provide a visual summary of active and impacted devices, and alerts for monitored applications, facilitating efficient data analysis across various categories.
Note: The graphs display the latest data from the last two hours.
Table 1. Home page cards
| Cards | Description ... | ---
title: Landing page cards
description: The landing page cards provide a visual summary of active and impacted
devices, and alerts for monitored applications, facilitating efficient data analysis
across various categories.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Di... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/devices-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/devices-form.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/devices-form.html | zurich | Devices list | The Devices page provides information on your organization devices, the device assigned user, last login, matching assignments, status, active alerts, and incidents. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital End-User Experience reference",
"DEX Application and Device Health reference"
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"title": "Digital E... | # Devices list
The Devices page provides information on your organization devices, the device assigned user, last login, matching assignments, status, active alerts, and incidents.
| Field | Description |
| --- | --- |
| Device | Actual physical or virtual hardware, such as a laptop or mobile device. |
| Assigned to ... | ---
title: Devices list
description: The Devices page provides information on your organization devices, the
device assigned user, last login, matching assignments, status, active alerts, and
incidents.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Digital End-User Experien... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/dex-sys-table-ra.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/dex-sys-table-ra.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/dex-sys-table-ra.html | zurich | DEX system tables for remedial action | Definition for any remedial action are predetermined based on rules and criteria that store configuration settings for remedial actions. Each execution of remedial action is maintained in DEX tables to track the progress of remedial action executions.' | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX remedial actions"
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"title": "Digital E... | # DEX system tables for remedial action
Definition for any remedial action are predetermined based on rules and criteria that store configuration settings for remedial actions. Each execution of remedial action is maintained in DEX tables to track the progress of
remedial action executions.'
## Remedial action config... | ---
title: DEX system tables for remedial action
description: Definition for any remedial action are predetermined based on rules and
criteria that store configuration settings for remedial actions. Each execution
of remedial action is maintained in DEX tables to track the progress of remedial
action executions.'... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/insights-reports.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/insights-reports.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/insights-reports.html | zurich | DEX Insights reports | The Digital End-User Experience (DEX) Insights tab provides reports on the user device battery health, system compliance, system performance, and system time, which enables efficient monitoring and issue identification. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital End-User Experience reference",
"DEX Application and Device Health reference"
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"title": "Digital E... | # DEX Insights reports
The Digital End-User Experience (DEX) Insights tab provides reports on the user device battery health, system compliance, system performance, and system time, which enables efficient monitoring and issue identification.
## Battery health
| Field | Description |
| --- | --- |
| Device | Name of... | ---
title: DEX Insights reports
description: The Digital End-User Experience (DEX) Insights tab provides reports on
the user device battery health, system compliance, system performance, and system
time, which enables efficient monitoring and issue identification.
keywords: []
breadcrumbs:
- ' IT Service Managemen... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/installed-app-health-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/installed-app-health-form.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/installed-app-health-form.html | zurich | Installed application — Performance page | The installed application performance section presents details on the location and app version, number of crashes and freezes, as well as the CPU, memory, and I?O performance information. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital End-User Experience reference",
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"Applications list"
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"title": "Digital E... | # Installed application — Performance page
The installed application performance section presents details on the location and app version, number of crashes and freezes, as well as the CPU, memory, and I?O performance information.
Note: Access application performance data spanning the past 2 hours, 24 hours, or 30 da... | ---
title: "Installed application \u2014 Performance page"
description: The installed application performance section presents details on the
location and app version, number of crashes and freezes, as well as the CPU, memory,
and I?O performance information.
keywords: []
breadcrumbs:
- ' IT Service Management '
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/installed-app-users-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/installed-app-users-form.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/installed-app-users-form.html | zurich | Installed application — Devices page | The Active devices and Impacted devices lists capture data regarding the active devices, impacted devices, the last logged-in user, and the last logged-in location, and date and time when the application was last accessed on the device. This information helps | [] | [
" IT Service Management ",
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"title": "Digital E... | # Installed application — Devices page
The Active devices and Impacted devices lists capture data regarding the active devices, impacted devices, the last logged-in user, and the last logged-in location, and date and time when the application was last accessed on
the device. This information helps with security and ac... | ---
title: "Installed application \u2014 Devices page"
description: The Active devices and Impacted devices lists capture data regarding
the active devices, impacted devices, the last logged-in user, and the last logged-in
location, and date and time when the application was last accessed on the device.
This info... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/user-applications.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/user-applications.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/user-applications.html | zurich | Applications page | View essential details for managing applications such as application name, version, type, number of incidents, alerts, and impacted devices. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Digital End-User Experience reference",
"DEX Application and Device Health reference",
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"title": "Digital E... | # Applications page
View essential details for managing applications such as application name, version, type, number of incidents, alerts, and impacted devices.
Table 1. Applications
| Field | Description |
| --- | --- |
| Name | Name of the application. |
| Type | Type of the application such as installed or Web. |
... | ---
title: Applications page
description: View essential details for managing applications such as application
name, version, type, number of incidents, alerts, and impacted devices.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Digital End-User Experience reference
- DEX Ap... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/user-device-details-pages.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/user-device-details-pages.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/user-device-details-pages.html | zurich | Device details pages | The device details provide a comprehensive view of device health, including alerts, incidents, battery status, and hardware details. It also tracks applications, running processes, app and device performance, battery, and Wi-Fi data. Network monitoring offers connection details, performance metrics, device | [] | [
" IT Service Management ",
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"title": "Digital E... | # Device details pages
The device details provide a comprehensive view of device health, including alerts, incidents, battery status, and hardware details. It also tracks applications, running processes, app and device performance,
battery, and Wi-Fi data. Network monitoring offers connection details, performance metr... | ---
title: Device details pages
description: The device details provide a comprehensive view of device health, including
alerts, incidents, battery status, and hardware details. It also tracks applications,
running processes, app and device performance, battery, and Wi-Fi data. Network
monitoring offers connectio... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/web-app-health-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/web-app-health-form.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/web-app-health-form.html | zurich | Web application — Performance page | Monitor the application performance to enable proactive detection and resolution of issues, maintain optimal performance, improve user experience, troubleshoot the performance issues, and confirm that the application meets its intended purpose. | [] | [
" IT Service Management ",
"Digital End-User Experience",
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"title": "Digital E... | # Web application — Performance page
Monitor the application performance to enable proactive detection and resolution of issues, maintain optimal performance, improve user experience, troubleshoot the performance issues, and confirm that the application meets its
intended purpose.
Table 1. Web application performance... | ---
title: "Web application \u2014 Performance page"
description: Monitor the application performance to enable proactive detection and
resolution of issues, maintain optimal performance, improve user experience, troubleshoot
the performance issues, and confirm that the application meets its intended purpose.
keywo... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/web-app-users-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/reference/web-app-users-form.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/reference/web-app-users-form.html | zurich | Web application — Devices page | The Active devices and Impacted devices list captures data about the devices, latest logged-in user, last logged in location, and time when the application was last accessed on the device. This information helps with security and access control, as well | [] | [
" IT Service Management ",
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"title": "Digital E... | # Web application — Devices page
The Active devices and Impacted devices list captures data about the devices, latest logged-in user, last logged in location, and time when the application was last accessed on the device. This information helps with security
and access control, as well as with the insights into user b... | ---
title: "Web application \u2014 Devices page"
description: The Active devices and Impacted devices list captures data about the
devices, latest logged-in user, last logged in location, and time when the application
was last accessed on the device. This information helps with security and access
control, as wel... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/activate-metric-rules.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/activate-metric-rules.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/activate-metric-rules.html | zurich | Activate or deactivate metric rules | Activate or deactivate metric rules to streamline monitoring and adapt to changing needs, enhancing operational efficiency. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX metrics and metric rules management "
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/activate-metric-rules.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/activate-metric-rules.html"><body id="activate-metric-rules"><main role="main"><arti... | {
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"title": "Digital E... | # Activate or deactivate metric rules
Activate or deactivate metric rules to streamline monitoring and adapt to changing needs, enhancing operational efficiency.
## Before you begin
Role required: sn\_dex.admin
## Procedure
1. Navigate to Workspaces > Service Operations Workspace.
2. In the primary navigation pane... | ---
title: Activate or deactivate metric rules
description: Activate or deactivate metric rules to streamline monitoring and adapt
to changing needs, enhancing operational efficiency.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experience
- 'DEX... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/add-new-application.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/add-new-application.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/add-new-application.html | zurich | Add an application for monitoring | Add an application to the list of all the applications that are being monitored. With a comprehensive view of your applications, you can quickly identify and address issues as they arise. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX application monitoring"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/add-new-application.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/add-new-application.html"><body id="add-new-application"><main role="main"><article ro... | {
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"title": "Digital E... | # Add an application for monitoring
Add an application to the list of all the applications that are being monitored. With a comprehensive view of your applications, you can quickly identify and address issues as they arise.
## Before you begin
Confirm that the DEX plugin (sn\_dex) is installed.
To add an applicatio... | ---
title: Add an application for monitoring
description: Add an application to the list of all the applications that are being
monitored. With a comprehensive view of your applications, you can quickly identify
and address issues as they arise.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/convert-midbased-acc.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/convert-midbased-acc.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/convert-midbased-acc.html | zurich | Convert MID-based ACC to MID-less ACC | Convert MID-based Agent Client Collector (ACC) to MID-less ACC by adjusting the configuration in acc.yml, decoupling from a specific MID to enhance flexibility and adaptability. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX installation and initial configuration"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/convert-midbased-acc.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/convert-midbased-acc.html"><body id="convert-midbased-acc"><main role="main"><article... | {
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"title": "Digital E... | # Convert MID-based ACC to MID-less ACC
Convert MID-based Agent Client Collector (ACC) to MID-less ACC by adjusting the configuration in acc.yml, decoupling from a specific MID to enhance flexibility and adaptability.
## Before you begin
Verify that the ACC registration key was set up and the ACC was installed. For ... | ---
title: Convert MID-based ACC to MID-less ACC
description: Convert MID-based Agent Client Collector (ACC) to MID-less ACC by adjusting
the configuration in acc.yml, decoupling from a specific MID to enhance flexibility
and adaptability.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User E... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/create-agent-policy.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/create-agent-policy.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/create-agent-policy.html | zurich | Create an agent policy | Create an agent policy by configuring a filter that determines the Configuration Items (CI) to run the checks and the metrics that are collected. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"Managing DEX Agent policy"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/create-agent-policy.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/create-agent-policy.html"><body id="create-agent-policy"><main role="main"><article ro... | {
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"title": "Digital E... | # Create an agent policy
Create an agent policy by configuring a filter that determines the Configuration Items (CI) to run the checks and the metrics that are collected.
## Before you begin
Confirm that the DEX plugin (sn\_dex) is installed.
Role required: admin
## Procedure
1. Navigate to Workspaces > Service O... | ---
title: Create an agent policy
description: Create an agent policy by configuring a filter that determines the Configuration
Items (CI) to run the checks and the metrics that are collected.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experien... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/create-remedial-action.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/create-remedial-action.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/create-remedial-action.html | zurich | Create Remedial Action | Create your custom Remedial Actions from Check Definitions to resolve end-point related issues using Playbook. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX remedial actions"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/create-remedial-action.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/create-remedial-action.html"><body id="create-remedial-action"><main role="main"><a... | {
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"title": "Digital E... | # Create Remedial Action
Create your custom Remedial Actions from Check Definitions to resolve end-point related issues using Playbook.
## Before you begin
Role required: admin, dex\_admin
Note: To learn more about the different Remedial Actions, see .
## Procedure
1. Navigate to All > Workspaces > Services Opera... | ---
title: Create Remedial Action
description: Create your custom Remedial Actions from Check Definitions to resolve
end-point related issues using Playbook.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experience
- DEX remedial actions
---
# Cr... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/define-alert-metric-criteria.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/define-alert-metric-criteria.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/define-alert-metric-criteria.html | zurich | Define alert metric criteria | Specify alert metric criteria by choosing alert severity, defining thresholds, and specifying conditions for when the alert must be triggered. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX metrics and metric rules management ",
"Create metric rules"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/define-alert-metric-criteria.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/define-alert-metric-criteria.html"><body id="define-alert-metric-criteria"><m... | {
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"title": "Digital E... | # Define alert metric criteria
Specify alert metric criteria by choosing alert severity, defining thresholds, and specifying conditions for when the alert must be triggered.
## Before you begin
Role required: sn\_dex.admin
## Procedure
1. In the Alert severity field, select a severity for the alert.
2. Define the ... | ---
title: Define alert metric criteria
description: Specify alert metric criteria by choosing alert severity, defining thresholds,
and specifying conditions for when the alert must be triggered.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Exper... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/delete-app-monitor.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/delete-app-monitor.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/delete-app-monitor.html | zurich | Delete an application from the monitoring list | Delete an application from the monitoring list when there’s no longer a need to track its performance or activity. If necessary, you can add the application in the monitoring list later. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX application monitoring"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/delete-app-monitor.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/delete-app-monitor.html"><body id="delete-app-monitor"><main role="main"><article role=... | {
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"title": "Digital E... | # Delete an application from the monitoring list
Delete an application from the monitoring list when there’s no longer a need to track its performance or activity. If necessary, you can add the application in the monitoring list later.
## Before you begin
Confirm that the DEX plugin (sn\_dex) is installed.
Role req... | ---
title: Delete an application from the monitoring list
description: "Delete an application from the monitoring list when there\u2019s no\
\ longer a need to track its performance or activity. If necessary, you can add\
\ the application in the monitoring list later."
keywords: []
breadcrumbs:
- ' IT Service Man... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/delete-metric-rules.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/delete-metric-rules.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/delete-metric-rules.html | zurich | Delete metric rules | Remove metric rules to adjust monitoring criteria and thresholds. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX metrics and metric rules management "
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/delete-metric-rules.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/delete-metric-rules.html"><body id="delete-metric-rules"><main role="main"><article ro... | {
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"title": "Digital E... | # Delete metric rules
Remove metric rules to adjust monitoring criteria and thresholds.
## Before you begin
Role required: sn\_dex.admin
## About this task
Deleting any rules results in their permanent removal, and they can’t be retrieved.
## Procedure
1. Navigate to Workspaces > Service Operations Workspace.
2. ... | ---
title: Delete metric rules
description: Remove metric rules to adjust monitoring criteria and thresholds.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experience
- 'DEX metrics and metric rules management '
---
# Delete metric rules
Remove me... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/disable-app-monitor.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/disable-app-monitor.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/disable-app-monitor.html | zurich | Turn off application monitoring | Disable the monitoring of an application in situations where monitoring is causing performance issues or interfering with the functionality of the application. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX application monitoring"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/disable-app-monitor.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/disable-app-monitor.html"><body id="disable-app-monitor"><main role="main"><article ro... | {
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"title": "Digital E... | # Turn off application monitoring
Disable the monitoring of an application in situations where monitoring is causing performance issues or interfering with the functionality of the application.
## Before you begin
Confirm that the DEX plugin (sn\_dex) is installed.
Role required: sn\_dex.admin
## Procedure
1. Nav... | ---
title: Turn off application monitoring
description: Disable the monitoring of an application in situations where monitoring
is causing performance issues or interfering with the functionality of the application.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Di... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/download-desktop-experience.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/download-desktop-experience.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/download-desktop-experience.html | zurich | Download and install Desktop Assistant | Download and install Desktop Assistant by using operating system-specific installer commands, Desktop Assistant installers, or endpoint management solutions. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"Setting up DEX Desktop Assistant"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/download-desktop-experience.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/download-desktop-experience.html"><body id="download-desktop-experience"><main... | {
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"title": "Digital E... | # Download and install Desktop Assistant
Download and install Desktop Assistant by using operating system-specific installer commands, Desktop Assistant installers, or endpoint management
solutions.
## Before you begin
* Make sure that you have installed the Digital End-User Experience application. For more informat... | ---
title: Download and install Desktop Assistant
description: Download and install Desktop Assistant by using operating system-specific
installer commands, Desktop Assistant installers, or endpoint management solutions.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuri... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/edit-metric-rules.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/edit-metric-rules.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/edit-metric-rules.html | zurich | Edit metric rules | Modify metric rules to fine-tune monitoring criteria and thresholds. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX metrics and metric rules management "
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/edit-metric-rules.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/edit-metric-rules.html"><body id="edit-metric-rules"><main role="main"><article role="ar... | {
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"title": "Digital E... | # Edit metric rules
Modify metric rules to fine-tune monitoring criteria and thresholds.
## Before you begin
Role required: sn\_dex.admin
## Procedure
1. Navigate to Workspaces > Service Operations Workspace.
2. In the primary navigation pane, select the DEX Administration icon ().
3. Select Configure on the Metri... | ---
title: Edit metric rules
description: Modify metric rules to fine-tune monitoring criteria and thresholds.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experience
- 'DEX metrics and metric rules management '
---
# Edit metric rules
Modify met... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/edit-new-application-details.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/edit-new-application-details.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/edit-new-application-details.html | zurich | Edit application details | Edit various details about the application, such as its name, monitored processes, and so on. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX application monitoring"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/edit-new-application-details.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/edit-new-application-details.html"><body id="edit-new-application-details"><m... | {
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"title": "Digital E... | # Edit application details
Edit various details about the application, such as its name, monitored processes, and so on.
## Before you begin
Confirm that the DEX plugin (sn\_dex) is installed.
Role required: sn\_dex.admin
## Procedure
1. Navigate to Workspaces > Service Operations Workspace.
2. In the primary nav... | ---
title: Edit application details
description: Edit various details about the application, such as its name, monitored
processes, and so on.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experience
- DEX application monitoring
---
# Edit applic... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/enable-app-monitor.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/enable-app-monitor.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/enable-app-monitor.html | zurich | Enable application monitoring | Enable application monitoring to gain insights into performance metrics, diagnose issues, and promote optimal functionality, enhancing performance and proactively addressing potential bottlenecks or failures. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX application monitoring"
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"title": "Digital E... | # Enable application monitoring
Enable application monitoring to gain insights into performance metrics, diagnose issues, and promote optimal functionality, enhancing performance and proactively addressing potential bottlenecks or failures.
## Before you begin
Confirm that the DEX plugin (sn\_dex) is installed.
Rol... | ---
title: Enable application monitoring
description: Enable application monitoring to gain insights into performance metrics,
diagnose issues, and promote optimal functionality, enhancing performance and proactively
addressing potential bottlenecks or failures.
keywords: []
breadcrumbs:
- ' IT Service Management ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/enable-dex-browser-extension.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/enable-dex-browser-extension.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/enable-dex-browser-extension.html | zurich | Enable DEX browser extension for monitoring web applications | Activate the DEX Chrome or Edge Extension on your system to collect different operational or performance-based metrics for the web applications. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX installation and initial configuration"
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"title": "Digital E... | # Enable DEX browser extension for monitoring web applications
Activate the DEX Chrome or Edge Extension on your system to collect different operational or performance-based metrics for the web applications.
## Before you begin
Confirm that the DEX plugin [sn\_dex] is installed.
Confirm that the browser versions ar... | ---
title: Enable DEX browser extension for monitoring web applications
description: Activate the DEX Chrome or Edge Extension on your system to collect different
operational or performance-based metrics for the web applications.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/install-agent-client-collector-for-dex-on-windows-using-silent-installation.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/install-agent-client-collector-for-dex-on-windows-using-silent-installation.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/install-agent-client-collector-for-dex-on-windows-using-silent-installation.html | zurich | Install Agent Client Collector for DEX on Windows using silent installation | Install Agent Client Collector (ACC) to monitor and collect data in a centralized and organized manner, provide insights into system performance, identify issues, and enable proactive maintenance. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX installation and initial configuration"
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"title": "Digital E... | # Install Agent Client Collector for DEX on Windows using silent installation
Install Agent Client Collector (ACC) to monitor and collect data in a centralized and organized manner, provide insights into system performance, identify issues, and enable proactive maintenance.
## Before you begin
Install the ITOM Cloud... | ---
title: Install Agent Client Collector for DEX on Windows using silent installation
description: Install Agent Client Collector (ACC) to monitor and collect data in a
centralized and organized manner, provide insights into system performance, identify
issues, and enable proactive maintenance.
keywords: []
breadc... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/monitor-user-apps-network.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/monitor-user-apps-network.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/monitor-user-apps-network.html | zurich | Monitor your user apps network | Monitor your app network to maintain optimal application performance, efficiently use resources, and bolster security. By keeping an eye on network metrics, you can pinpoint and address bottlenecks, minimize latency, and troubleshoot issues proactively. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Monitoring devices and applications with DEX Application and Device Health",
"DEX application and device health"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/monitor-user-apps-network.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/monitor-user-apps-network.html"><body id="monitor-user-apps-network"><main role=... | {
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"title": "Digital E... | # Monitor your user apps network
Monitor your app network to maintain optimal application performance, efficiently use resources, and bolster security. By keeping an eye on network metrics, you can pinpoint and address bottlenecks, minimize latency, and
troubleshoot issues proactively.
## Before you begin
Confirm th... | ---
title: Monitor your user apps network
description: Monitor your app network to maintain optimal application performance,
efficiently use resources, and bolster security. By keeping an eye on network metrics,
you can pinpoint and address bottlenecks, minimize latency, and troubleshoot issues
proactively.
keywo... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/recipient-lists-for-mim.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/recipient-lists-for-mim.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/recipient-lists-for-mim.html | zurich | Update the recipient list for Major Incident Management updates based on application usage | Customize the attributes of the recipient list. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Using DEX Desktop Assistant",
"Desktop Assistant notifications"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/recipient-lists-for-mim.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/recipient-lists-for-mim.html"><body id="recipient-lists-for-mim"><main role="main"... | {
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"title": "Digital E... | # Update the recipient list for Major Incident Management updates based on application usage
Customize the attributes of the recipient list.
## About this task
You can edit the recipient list Impacted application users in affected location(s), which is provided by the DEX application with the base system. You can up... | ---
title: Update the recipient list for Major Incident Management updates based on application
usage
description: Customize the attributes of the recipient list.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Using DEX Desktop Assistant
- Desktop Assistant notifications
---
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/setup-acc.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/setup-acc.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/setup-acc.html | zurich | Create an ACC registration key | Set up an Agent Client Collector (ACC) by creating an agent registration key to identify and authenticate agents that are enabled to send data to the collector. The key helps promote the security and integrity of the data collected from | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX installation and initial configuration"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/setup-acc.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/setup-acc.html"><body id="setup-acc"><main role="main"><article role="article" class="dita" id="... | {
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"title": "Digital E... | # Create an ACC registration key
Set up an Agent Client Collector (ACC) by creating an agent registration key to identify and authenticate agents that are enabled to send data to the collector. The key helps promote the security and integrity of the data
collected from the system.
## Before you begin
Role required: ... | ---
title: Create an ACC registration key
description: Set up an Agent Client Collector (ACC) by creating an agent registration
key to identify and authenticate agents that are enabled to send data to the collector.
The key helps promote the security and integrity of the data collected from
keywords: []
breadcrumbs... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/specify-metric-rule-applications.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/specify-metric-rule-applications.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/specify-metric-rule-applications.html | zurich | Specify the configuration item for metric rules | Choose an application or device and define filter conditions for the metric rule. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX metrics and metric rules management ",
"Create metric rules"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/specify-metric-rule-applications.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/specify-metric-rule-applications.html"><body id="specify-metric-rule-appl... | {
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"title": "Digital E... | # Specify the configuration item for metric rules
Choose an application or device and define filter conditions for the metric rule.
## Before you begin
Confirm that the DEX plugin (sn\_dex) is installed.
Role required: sn\_dex.admin
## Procedure
1. Navigate to Workspaces > Service Operations Workspace.
2. In the ... | ---
title: Specify the configuration item for metric rules
description: Choose an application or device and define filter conditions for the
metric rule.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Digital End-User Experience
- 'DEX metrics and metric rules mana... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/view-app-administrators.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/view-app-administrators.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/view-app-administrators.html | zurich | View DEX administrators | Look up the application administrators who are responsible for managing the application, promoting its proper functioning, and handling any issues that might arise. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Configuring Digital End-User Experience",
"DEX application monitoring"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/view-app-administrators.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/view-app-administrators.html"><body id="view-app-administrators"><main role="main"... | {
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"title": "Digital E... | # View DEX administrators
Look up the application administrators who are responsible for managing the application, promoting its proper functioning, and handling any issues that might arise.
## Before you begin
Confirm that the DEX plugin (sn\_dex) is installed.
Role required: sn\_dex.admin
## Procedure
1. Naviga... | ---
title: View DEX administrators
description: Look up the application administrators who are responsible for managing
the application, promoting its proper functioning, and handling any issues that
might arise.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Configuring Dig... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/view-app-url.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-end-user-experience/task/view-app-url.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-end-user-experience/task/view-app-url.html | zurich | View the domain or URL for a web application | View the domain or web address of a web application to access the application and use it effectively. | [] | [
" IT Service Management ",
"Digital End-User Experience",
"Monitoring devices and applications with DEX Application and Device Health",
"DEX application and device health"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/view-app-url.html" id="bundle:zurich-it-service-management/enus/product/digital-end-user-experience/task/view-app-url.html"><body id="view-app-url"><main role="main"><article role="article" class="d... | {
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{
"title": "Digital E... | # View the domain or URL for a web application
View the domain or web address of a web application to access the application and use it effectively.
## Before you begin
Confirm that the DEX plugin (sn\_dex) is installed.
Role required: sn\_dex.user or ITIL
## Procedure
1. Navigate to Workspaces > Service Operatio... | ---
title: View the domain or URL for a web application
description: View the domain or web address of a web application to access the application
and use it effectively.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital End-User Experience
- Monitoring devices and applications with DEX Application a... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-portfolio-management/concept/dpm-app-service-details.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-portfolio-management/concept/dpm-app-service-details.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-portfolio-management/concept/dpm-app-service-details.html | zurich | View service instance details | View information about service instances that may impact your solutions. Each Digital Portfolio Management (DPM) page presents the service instance life-cycle phase information in tabs, primarily Run and Info. The Risk tab displays when you have the Technology Portfolio Management | [] | [
" IT Service Management ",
"Digital Portfolio Management",
"Exploring Digital Portfolio Management",
"Digital Portfolio Management life-cycle management"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-portfolio-management/concept/dpm-app-service-details.html" id="bundle:zurich-it-service-management/enus/product/digital-portfolio-management/concept/dpm-app-service-details.html"><body id="dpm-app-service-details"><main rol... | {
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"title": "Digital P... | # View service instance details
View information about service instances that may impact your solutions. Each Digital Portfolio Management (DPM) page presents the service instance life-cycle phase information in tabs, primarily Run and Info. The Risk tab displays when you have the Technology Portfolio Management plugi... | ---
title: View service instance details
description: View information about service instances that may impact your solutions.
Each Digital Portfolio Management (DPM) page presents the service instance life-cycle
phase information in tabs, primarily Run and Info. The Risk tab displays when you
have the Technology... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-portfolio-management/concept/dpm-integrations-app-services.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-portfolio-management/concept/dpm-integrations-app-services.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-portfolio-management/concept/dpm-integrations-app-services.html | zurich | View service instance data in Digital Portfolio Management | See service instance data in the context of your solutions in the Digital Portfolio Management (DPM) Workspace. | [] | [
" IT Service Management ",
"Digital Portfolio Management",
"Configuring Digital Portfolio Management",
"Integrate Digital Portfolio Management with other ServiceNow applications"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-portfolio-management/concept/dpm-integrations-app-services.html" id="bundle:zurich-it-service-management/enus/product/digital-portfolio-management/concept/dpm-integrations-app-services.html"><body id="dpm-integrations-app-s... | {
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"title": "Digital P... | # View service instance data in Digital Portfolio Management
See service instance data in the context of your solutions in the Digital Portfolio Management (DPM) Workspace.
The following image shows the service instance data views when you integrate the stated applications with your DPM Workspace.
The following tabl... | ---
title: View service instance data in Digital Portfolio Management
description: See service instance data in the context of your solutions in the Digital
Portfolio Management (DPM) Workspace.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Digital Portfolio Management
- Configuring Digital Portfolio Mana... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-portfolio-management/concept/dpm-pb-overview.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-portfolio-management/concept/dpm-pb-overview.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-portfolio-management/concept/dpm-pb-overview.html | zurich | DPM Portfolio Builder Overview | Enterprise portfolios are created directly in the DPM Portfolio Builder. Before May 2025, they were created using Service Portfolio Management tables. Enterprise portfolios for business applications and service instances were created from enterprise portfolio tables. | [] | [
" IT Service Management ",
"Digital Portfolio Management",
"Work with portfolios in Digital Portfolio Management",
"Enterprise portfolios"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-portfolio-management/concept/dpm-pb-overview.html" id="bundle:zurich-it-service-management/enus/product/digital-portfolio-management/concept/dpm-pb-overview.html"><body id="dpm-pb-overview"><main role="main"><article role="... | {
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"title": "Digital P... | # DPM Portfolio Builder Overview
Enterprise portfolios are created directly in the DPM Portfolio Builder. Before May 2025, they were created using Service Portfolio Management tables. Enterprise portfolios for business applications and service instances were created from
enterprise portfolio tables.
| ---
title: DPM Portfolio Builder Overview
description: Enterprise portfolios are created directly in the DPM Portfolio Builder.
Before May 2025, they were created using Service Portfolio Management tables. Enterprise
portfolios for business applications and service instances were created from enterprise
portfolio... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-portfolio-management/concept/dpm-view-related-records.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-portfolio-management/concept/dpm-view-related-records.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-portfolio-management/concept/dpm-view-related-records.html | zurich | View relationships of business applications and service instances in the DPM Admin Center | In the DPM Admin Center, you can see a comprehensive view of your business applications and service instances. You can see incidents, problems, and changes that are related to your business applications and incidents and changes that are related to | [] | [
" IT Service Management ",
"Digital Portfolio Management",
"Configuring Digital Portfolio Management",
"Use the Admin Center in Digital Portfolio Management"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-portfolio-management/concept/dpm-view-related-records.html" id="bundle:zurich-it-service-management/enus/product/digital-portfolio-management/concept/dpm-view-related-records.html"><body id="dpm-view-related-records"><main ... | {
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"title": "Digital P... | # View relationships of business applications and service instances in the DPM Admin Center
In the DPM
Admin Center, you can see a comprehensive view of your business applications and service instances. You can see incidents, problems, and changes that are related to your business applications and incidents and
change... | ---
title: View relationships of business applications and service instances in the DPM
Admin Center
description: In the DPM Admin Center, you can see a comprehensive view of your business
applications and service instances. You can see incidents, problems, and changes
that are related to your business applicatio... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/digital-portfolio-management/task/dpm-personalize-homepage.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/digital-portfolio-management/task/dpm-personalize-homepage.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/digital-portfolio-management/task/dpm-personalize-homepage.html | zurich | Personalize the Digital Portfolio Management Workspace home page | Personalize your Digital Portfolio Management (DPM) Workspace home page to meet your needs. You can edit the status conditions of each solution, add solutions, search for solutions, and filter solutions by status and by type. | [] | [
" IT Service Management ",
"Digital Portfolio Management",
"Getting started with Digital Portfolio Management"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/digital-portfolio-management/task/dpm-personalize-homepage.html" id="bundle:zurich-it-service-management/enus/product/digital-portfolio-management/task/dpm-personalize-homepage.html"><body id="dpm-personalize-homepage"><main role="... | {
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{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "Digital P... | # Personalize the Digital Portfolio Management Workspace home page
Personalize your Digital Portfolio Management (DPM) Workspace home page to meet your needs. You can edit the status conditions of each solution, add solutions, search for solutions, and filter solutions by status and by type.
## Before you begin
Role... | ---
title: Personalize the Digital Portfolio Management Workspace home page
description: Personalize your Digital Portfolio Management (DPM) Workspace home page
to meet your needs. You can edit the status conditions of each solution, add solutions,
search for solutions, and filter solutions by status and by type.
k... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/incident-management/concept/implement-incident-management-now-create-assets.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/incident-management/concept/implement-incident-management-now-create-assets.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/incident-management/concept/implement-incident-management-now-create-assets.html | zurich | Implement Incident Management using Now Create assets | Use Now Create assets to help facilitate and guide your implementation of Incident Management. | [] | [
" IT Service Management ",
"Incident Management"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/incident-management/concept/implement-incident-management-now-create-assets.html" id="bundle:zurich-it-service-management/enus/product/incident-management/concept/implement-incident-management-now-create-assets.html"><body id="impl... | {
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"title": " IT Service Management ",
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{
"title": "Incident ... | # Implement Incident Management using Now Create assets
Use Now Create assets to help facilitate and guide your implementation of Incident Management.
In addition to the content in the ServiceNow documentation site, the tailored prescriptive methodology available for specific roles & personas in Now Create aids in su... | ---
title: Implement Incident Management using Now Create assets
description: Use Now Create assets to help facilitate and guide your implementation
of Incident Management.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Incident Management
---
# Implement Incident Management using Now Create assets
Use N... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/incident-management/concept/working-incident-record-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/incident-management/concept/working-incident-record-form.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/incident-management/concept/working-incident-record-form.html | zurich | Working with incident record form | Once an incident is created, you can use the incident record form to perform various actions to track, process and resolve the incident. | [] | [
" IT Service Management ",
"Incident Management",
"Managing incidents"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/incident-management/concept/working-incident-record-form.html" id="bundle:zurich-it-service-management/enus/product/incident-management/concept/working-incident-record-form.html"><body id="working-incident-record-form"><main role="... | {
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"title": " IT Service Management ",
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"title": "Incident ... | # Working with incident record form
Once an incident is created, you can use the incident record form to perform various actions to track, process and resolve the incident.
You can do the following features in the incident record form:
* If you want to mail the incident record, click the more options icon () in the ... | ---
title: Working with incident record form
description: Once an incident is created, you can use the incident record form to
perform various actions to track, process and resolve the incident.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Incident Management
- Managing incidents
---
# Working with inci... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/incident-management/task/create-incident-task.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/incident-management/task/create-incident-task.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/incident-management/task/create-incident-task.html | zurich | Create an incident task | Create an incident task to communicate and request work from assignment groups other than the one initially assigned to the incident. | [] | [
" IT Service Management ",
"Incident Management",
"Managing incidents"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/incident-management/task/create-incident-task.html" id="bundle:zurich-it-service-management/enus/product/incident-management/task/create-incident-task.html"><body id="create-incident-task"><main role="main"><article role="article" ... | {
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"title": "Incident ... | # Create an incident task
Create an incident task to communicate and request work from assignment groups other than the one initially assigned to the incident.
## Before you begin
Role required: itil, sn\_incident\_write, or admin
## Procedure
1. Navigate to All > Incident > Open.
2. Open the incident record.
3. I... | ---
title: Create an incident task
description: Create an incident task to communicate and request work from assignment
groups other than the one initially assigned to the incident.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Incident Management
- Managing incidents
---
# Create an incident task
Creat... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-builder/task/create-edit-service-offering.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-builder/task/create-edit-service-offering.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-builder/task/create-edit-service-offering.html | zurich | Create a service offering in Service Builder | Create a service offering to define and view the products or applications that make up your service in Service Builder. | [] | [
" IT Service Management ",
"Service Builder"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-builder/task/create-edit-service-offering.html" id="bundle:zurich-it-service-management/enus/product/service-builder/task/create-edit-service-offering.html"><body id="create-edit-service-offering"><main role="main"><article... | {
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{
"title": "Service B... | # Create a service offering in Service Builder
Create a service offering to define and view the products or applications that make up your service in Service Builder.
## Before you begin
Role required: service\_author or service\_editor
## About this task
A service offering represents how a service is provided and... | ---
title: Create a service offering in Service Builder
description: Create a service offering to define and view the products or applications
that make up your service in Service Builder.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Service Builder
---
# Create a service offering in Service Builder
Cr... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-builder/task/create-service.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-builder/task/create-service.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-builder/task/create-service.html | zurich | Create a service in Service Builder | Create a service in Service Builder to model, map, and document your own business and technology management services and offerings that relate to your data in Service Portfolio Management. | [] | [
" IT Service Management ",
"Service Builder"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-builder/task/create-service.html" id="bundle:zurich-it-service-management/enus/product/service-builder/task/create-service.html"><body id="create-service"><main role="main"><article role="article" class="dita" id="create-se... | {
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"title": "Service B... | # Create a service in Service Builder
Create a service in Service Builder to model, map, and document your own business and technology management services and offerings that relate to your data in Service Portfolio Management.
## Before you begin
Role required: service\_admin, service\_author, portfolio\_admin, or p... | ---
title: Create a service in Service Builder
description: Create a service in Service Builder to model, map, and document your
own business and technology management services and offerings that relate to your
data in Service Portfolio Management.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Service B... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-level-management/task/sla-timer-configurations.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-level-management/task/sla-timer-configurations.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-level-management/task/sla-timer-configurations.html | zurich | Configure the SLA timer | Configure the SLA timer to determine which task SLA must be displayed as part of the timer component. | [] | [
" IT Service Management ",
"Service Level Management",
"Configuring Service Level Management"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-level-management/task/sla-timer-configurations.html" id="bundle:zurich-it-service-management/enus/product/service-level-management/task/sla-timer-configurations.html"><body id="sla-timer-configurations"><main role="main"><a... | {
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"title": "Service L... | # Configure the SLA timer
Configure the SLA timer to determine which task SLA must be displayed as part of the
timer component.
## Before you begin
Role required: sla\_admin, sla\_manager, itil, sn\_slm\_timer.sla\_timer\_admin or admin
## About this task
All Service Level Agreement (SLAs) attached to a task, such... | ---
title: Configure the SLA timer
description: Configure the SLA timer to determine which task SLA must be displayed
as part of the timer component.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Service Level Management
- Configuring Service Level Management
---
# Configure the SLA timer
Configure the ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/concept/configure-liveagent-sow.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/concept/configure-liveagent-sow.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/concept/configure-liveagent-sow.html | zurich | Live Agent chat in Service Operations Workspace | Service Operations Workspace enables agents to work on any incident created using Live Agent chat. | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Operating IT services in your organization"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-operations-workspace/concept/configure-liveagent-sow.html" id="bundle:zurich-it-service-management/enus/product/service-operations-workspace/concept/configure-liveagent-sow.html"><body id="configure-liveagent-sow"><main rol... | {
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"title": "Service O... | # Live Agent chat in Service Operations Workspace
Service Operations Workspace enables agents to work on any incident created using Live Agent chat.
An application admin can integrate the Live Agent into the ServiceNow application by installing the com.glide.interaction.awa plugin. For more information about installi... | ---
title: Live Agent chat in Service Operations Workspace
description: Service Operations Workspace enables agents to work on any incident created
using Live Agent chat.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Service Operations Workspace for ITSM
- Operating IT services in your organization
---
#... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/concept/configure-notify-sow.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/concept/configure-notify-sow.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/concept/configure-notify-sow.html | zurich | Configuring Notify in Service Operations Workspace | Configure the Notify properties and Microsoft Teams guided setup for initiating a conference call in Service Operations Workspace. | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM to improve your experience"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-operations-workspace/concept/configure-notify-sow.html" id="bundle:zurich-it-service-management/enus/product/service-operations-workspace/concept/configure-notify-sow.html"><body id="configure-notify-sow"><main role="main">... | {
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"title": "Service O... | # Configuring Notify in Service Operations Workspace
Configure the Notify properties and Microsoft Teams guided setup for initiating a conference call in Service Operations Workspace.
| ---
title: Configuring Notify in Service Operations Workspace
description: Configure the Notify properties and Microsoft Teams guided setup for
initiating a conference call in Service Operations Workspace.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Service Operations Workspace for ITSM
- Configuring Se... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/concept/managing-major-incident-sow.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/concept/managing-major-incident-sow.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/concept/managing-major-incident-sow.html | zurich | Managing a major incident record | Manage a major incident record with a playbook or the various tabs on the major incident record page. | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Managing IT services in your organization",
"Major Incident Management in Service Operations Workspace"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-operations-workspace/concept/managing-major-incident-sow.html" id="bundle:zurich-it-service-management/enus/product/service-operations-workspace/concept/managing-major-incident-sow.html"><body id="managing-major-incident-so... | {
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"title": "Service O... | # Managing a major incident record
Manage a major incident record with a playbook or the various tabs on the major incident record page.
Based on the information displayed on different tabs, an agent can propose a major incident using the Propose Major Incident option. A major incident manager reviews the information... | ---
title: Managing a major incident record
description: Manage a major incident record with a playbook or the various tabs on
the major incident record page.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Service Operations Workspace for ITSM
- Managing IT services in your organization
- Major Incident Ma... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/concept/sow-itsm-workspace-chat-session-tabs.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/concept/sow-itsm-workspace-chat-session-tabs.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/concept/sow-itsm-workspace-chat-session-tabs.html | zurich | ITSM Configurable Workspace chat session tabs in SOW | Use visual indicators on chat session tabs, such as colors and icons, to alert agents about unread messages and SLA threshold timers. | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM to improve your experience",
"Configuring Interaction Management in Service Operations Workspace"
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"title": "Service O... | # ITSM Configurable Workspace chat session tabs in SOW
Use visual indicators on chat session tabs, such as colors and icons, to alert agents about unread messages and SLA threshold timers.
The chat session tabs feature helps agents to manage multiple interactions efficiently. Agents can use visual indicators to reduc... | ---
title: ITSM Configurable Workspace chat session tabs in SOW
description: Use visual indicators on chat session tabs, such as colors and icons,
to alert agents about unread messages and SLA threshold timers.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Service Operations Workspace for ITSM
- Configuri... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/concept/sow-share-record-pages-other-workspaces.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/concept/sow-share-record-pages-other-workspaces.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/concept/sow-share-record-pages-other-workspaces.html | zurich | Sharing record pages from Service Operations Workspace across workspaces | Share the look and feel of the record pages in Service Operations Workspace (SOW) such as incident or change request as it is across other workspace such as CSM and FSM workspaces. | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM to improve your experience"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-operations-workspace/concept/sow-share-record-pages-other-workspaces.html" id="bundle:zurich-it-service-management/enus/product/service-operations-workspace/concept/sow-share-record-pages-other-workspaces.html"><body id="so... | {
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"title": "Service O... | # Sharing record pages from Service Operations Workspace across workspaces
Share the look and feel of the record pages in Service Operations Workspace (SOW) such as incident or change request as it is across other workspace such as CSM and FSM workspaces.
To support interoperability, SOW enables sharing the look and ... | ---
title: Sharing record pages from Service Operations Workspace across workspaces
description: Share the look and feel of the record pages in Service Operations Workspace
(SOW) such as incident or change request as it is across other workspace such as
CSM and FSM workspaces.
keywords: []
breadcrumbs:
- ' IT Serv... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/concept/work-on-escalation-trigger-rules-and-policies-in-sow.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/concept/work-on-escalation-trigger-rules-and-policies-in-sow.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/concept/work-on-escalation-trigger-rules-and-policies-in-sow.html | zurich | Escalation triggers and policies | Configure the user, notification and on-call escalation preferences by creating escalation trigger rules and policies. | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Managing IT services in your organization",
"On-Call Scheduling in Service Operations Workspace"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-operations-workspace/concept/work-on-escalation-trigger-rules-and-policies-in-sow.html" id="bundle:zurich-it-service-management/enus/product/service-operations-workspace/concept/work-on-escalation-trigger-rules-and-policies... | {
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"title": "Service O... | # Escalation triggers and policies
Configure the user, notification and on-call escalation preferences by creating escalation trigger rules and policies.
## About this task
## Before you begin
Role required: rota\_manager, rota\_admin
## Procedure
1. Navigate to Workspaces > Service Operation Workspace and use an... | ---
title: Escalation triggers and policies
description: Configure the user, notification and on-call escalation preferences by
creating escalation trigger rules and policies.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Service Operations Workspace for ITSM
- Managing IT services in your organization
- ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/activate-collab-config-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/activate-collab-config-workspace.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/task/activate-collab-config-workspace.html | zurich | Enable collaboration services for configurable workspaces | Activate the UI Components of Collaboration for Configurable Workspaces (com.snc.uib.collaboration) plugin to enable the reusing of the component in other configurable workspaces. | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM",
"Getting started with Service Operations Workspace for ITSM"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/activate-collab-config-workspace.html" id="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/activate-collab-config-workspace.html"><body id="activate-collab-config... | {
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"title": "Service O... | # Enable collaboration services for configurable workspaces
Activate the UI Components of Collaboration for Configurable Workspaces (com.snc.uib.collaboration) plugin to enable the reusing of the component in other configurable workspaces.
## About this task
If you’re upgrading to Zurich, you must install the UI Com... | ---
title: Enable collaboration services for configurable workspaces
description: Activate the UI Components of Collaboration for Configurable Workspaces
(com.snc.uib.collaboration) plugin to enable the reusing of the component in other
configurable workspaces.
keywords: []
breadcrumbs:
- ' IT Service Management ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/configure-alerts-auto-dismiss-sow.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/configure-alerts-auto-dismiss-sow.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/task/configure-alerts-auto-dismiss-sow.html | zurich | Configure alerts in Service Operations Workspace | Configure the alert and notification messages in Service Operations Workspace (SOW) using UI Builder to automatically dismiss within a specified time and automatically expand the alert notification content. | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM to improve your experience"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/configure-alerts-auto-dismiss-sow.html" id="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/configure-alerts-auto-dismiss-sow.html"><body id="configure-alerts-aut... | {
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"title": "Service O... | # Configure alerts in Service Operations Workspace
Configure the alert and notification messages in Service Operations Workspace (SOW) using UI Builder to automatically dismiss within a specified time and automatically expand the alert notification content.
## Before you begin
The UI Builder bundle must be installed... | ---
title: Configure alerts in Service Operations Workspace
description: Configure the alert and notification messages in Service Operations Workspace
(SOW) using UI Builder to automatically dismiss within a specified time and automatically
expand the alert notification content.
keywords: []
breadcrumbs:
- ' IT Se... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/configure-provider-notify-sow.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/configure-provider-notify-sow.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/task/configure-provider-notify-sow.html | zurich | Configure a provider for Notify in Service Operations Workspace | Configure a conference provider to be used as a choice for initiating a conference call. | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM to improve your experience",
"Configuring Notify in Service Operations Workspace"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/configure-provider-notify-sow.html" id="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/configure-provider-notify-sow.html"><body id="configure-provider-notify-so... | {
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{
"title": " IT Service Management ",
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},
{
"title": "Service O... | # Configure a provider for Notify in Service Operations Workspace
Configure a conference provider to be used as a choice for initiating a conference call.
## Before you begin
Role required: notify\_admin
## Procedure
1. Navigate to All > Service Operations Workspace Admin Center > Configurations.
2. Select Notify,... | ---
title: Configure a provider for Notify in Service Operations Workspace
description: Configure a conference provider to be used as a choice for initiating
a conference call.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Service Operations Workspace for ITSM
- Configuring Service Operations Workspace fo... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/enable-new-screens-collab-v2.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/enable-new-screens-collab-v2.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/task/enable-new-screens-collab-v2.html | zurich | Migrate the collaborate and Microsoft Teams import screens to new Collaboration services screens | Map the collaborate and MS Teams import screens to use the new Collaboration services screens in Service Operations Workspace (SOW). | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM",
"Getting started with Service Operations Workspace for ITSM",
"Enable collaboration services for configurable workspaces"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/enable-new-screens-collab-v2.html" id="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/enable-new-screens-collab-v2.html"><body id="enable-new-screens-collab-v2">... | {
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{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "Service O... | # Migrate the collaborate and Microsoft Teams import screens to new Collaboration services screens
Map the collaborate and MS Teams import screens to use the new Collaboration services screens in Service Operations Workspace (SOW).
## Before you begin
Role required: admin
## Procedure
1. In the navigation filter, ... | ---
title: Migrate the collaborate and Microsoft Teams import screens to new Collaboration
services screens
description: Map the collaborate and MS Teams import screens to use the new Collaboration
services screens in Service Operations Workspace (SOW).
keywords: []
breadcrumbs:
- ' IT Service Management '
- Serv... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/hide-inbox-sow-interaction.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/hide-inbox-sow-interaction.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/task/hide-inbox-sow-interaction.html | zurich | Hide the inbox in Service Operations Workspace | Hide the inbox automatically when a work item, like a chat or call, is accepted. If disabled, the inbox will remain visible even after accepting a work item. | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM to improve your experience",
"Configuring Interaction Management in Service Operations Workspace"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/hide-inbox-sow-interaction.html" id="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/hide-inbox-sow-interaction.html"><body id="hide-inbox-sow-interaction"><main ... | {
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{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "Service O... | # Hide the inbox in Service Operations Workspace
Hide the inbox automatically when a work item, like a chat or call, is accepted. If disabled, the inbox will remain visible even after accepting a work item.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Service Operations Workspace Admi... | ---
title: Hide the inbox in Service Operations Workspace
description: Hide the inbox automatically when a work item, like a chat or call, is
accepted. If disabled, the inbox will remain visible even after accepting a work
item.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Service Operations Workspace ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/incident-list-page.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/incident-list-page.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/task/incident-list-page.html | zurich | Configure the list page in Service Operations Workspace for ITSM | Configure the fuzzyCount property to modify how the number of records is displayed on the Service Operations Workspace (SOW) list page. Configuring the fuzzyCount property helps improve the system performance. | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM to improve your experience"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/incident-list-page.html" id="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/incident-list-page.html"><body id="incident-list-page"><main role="main"><article rol... | {
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{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
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{
"title": "Service O... | # Configure the list page in Service Operations Workspace for ITSM
Configure the fuzzyCount property to modify how the number of records is displayed on the Service Operations Workspace (SOW) list page. Configuring the fuzzyCount property helps improve the system performance.
## About this task
The input of the fuzz... | ---
title: Configure the list page in Service Operations Workspace for ITSM
description: Configure the fuzzyCount property to modify how the number of records
is displayed on the Service Operations Workspace (SOW) list page. Configuring the
fuzzyCount property helps improve the system performance.
keywords: []
brea... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/notify-teams-guided-setup.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/notify-teams-guided-setup.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/task/notify-teams-guided-setup.html | zurich | Configure Notify connector for Microsoft Teams from Service Operations Workspace | Configure your ServiceNow instance with Notify connector for Microsoft Teams application from Service Operations Workspace using the guided setup to enable making calls using Microsoft Teams. | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM to improve your experience",
"Configuring Notify in Service Operations Workspace"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/notify-teams-guided-setup.html" id="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/notify-teams-guided-setup.html"><body id="notify-teams-guided-setup"><main rol... | {
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"enus"
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"breadcrumbs": [
{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "Service O... | # Configure Notify connector for Microsoft Teams from Service Operations Workspace
Configure your ServiceNow instance with Notify connector for Microsoft Teams application from Service Operations Workspace using the guided setup to enable making calls using Microsoft Teams.
## Before you begin
Role required: admin
... | ---
title: Configure Notify connector for Microsoft Teams from Service Operations Workspace
description: Configure your ServiceNow instance with Notify connector for Microsoft
Teams application from Service Operations Workspace using the guided setup to enable
making calls using Microsoft Teams.
keywords: []
breadc... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/sow-itsm-workspace-chat-session-tabs-configure.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/sow-itsm-workspace-chat-session-tabs-configure.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/task/sow-itsm-workspace-chat-session-tabs-configure.html | zurich | Configure chat session tabs in SOW | Enable the chat session tabs feature and configure values for the chat SLA threshold timers in the SOW admin center. | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM",
"Configuring Service Operations Workspace for ITSM to improve your experience",
"Configuring Interaction Management in Service Operations Workspace",
"ITSM Configurable Workspace chat... | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/sow-itsm-workspace-chat-session-tabs-configure.html" id="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/sow-itsm-workspace-chat-session-tabs-configure.html"><bod... | {
"attachments": {
"all_attachments": null,
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"available_languages": [
"enus"
],
"breadcrumbs": [
{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "Service O... | # Configure chat session tabs in SOW
Enable the chat session tabs feature and configure values for the chat SLA threshold timers in the SOW admin center.
## Before you begin
Role required: admin
## About this task
Enable the ITSM Configurable Workspace chat session tabs in SOW feature and select the workspace that... | ---
title: Configure chat session tabs in SOW
description: Enable the chat session tabs feature and configure values for the chat
SLA threshold timers in the SOW admin center.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Service Operations Workspace for ITSM
- Configuring Service Operations Workspace for... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/work-on-change-sow.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-operations-workspace/task/work-on-change-sow.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-operations-workspace/task/work-on-change-sow.html | zurich | Work on a change request in Service Operations Workspace | Modify a supported configuration item to clear a change request. | [] | [
" IT Service Management ",
"Service Operations Workspace for ITSM",
"Operating IT services in your organization",
"Change Management in Service Operations Workspace"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/work-on-change-sow.html" id="bundle:zurich-it-service-management/enus/product/service-operations-workspace/task/work-on-change-sow.html"><body id="work-on-change-sow"><main role="main"><article rol... | {
"attachments": {
"all_attachments": null,
"topic_attachments": []
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"available_languages": [
"enus"
],
"breadcrumbs": [
{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
},
{
"title": "Service O... | # Work on a change request in Service Operations Workspace
Modify a supported configuration item to clear a change request.
## Before you begin
Role required: itil
## Procedure
1. Open a change request.
2. To open a change request, select the List icon () and then navigate to Changes.
Note: Following lists are ... | ---
title: Work on a change request in Service Operations Workspace
description: Modify a supported configuration item to clear a change request.
keywords: []
breadcrumbs:
- ' IT Service Management '
- Service Operations Workspace for ITSM
- Operating IT services in your organization
- Change Management in Service Op... |
https://www.servicenow.com/docs/en-US/bundle/zurich-it-service-management/page/product/service-portfolio-management2/concept/SPM2-set-service-offer-price.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-it-service-management/page/product/service-portfolio-management2/concept/SPM2-set-service-offer-price.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-it-service-management | product/service-portfolio-management2/concept/SPM2-set-service-offer-price.html | zurich | Service Portfolio Management service offering price | Service offerings inherit the pricing structure of the associated parent service. If the price model for each service offering in Service Portfolio Management is defined in the parent service as per unit, then each service offering must also have an | [
"Service Portfolio Management",
"service offering price"
] | [
" IT Service Management ",
"Service Portfolio Management",
"Using Service Portfolio Management",
"Service offerings in Service Portfolio Management"
] | <article class="hascomments" data-page="bundle:zurich-it-service-management/enus/product/service-portfolio-management2/concept/SPM2-set-service-offer-price.html" id="bundle:zurich-it-service-management/enus/product/service-portfolio-management2/concept/SPM2-set-service-offer-price.html"><body id="SPM2-set-service-offer... | {
"attachments": {
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"breadcrumbs": [
{
"title": " IT Service Management ",
"topic_id": "product/it-service-management/reference/r_ITServiceManagement.html"
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{
"title": "Service P... | # Service Portfolio Management service offering price
Service offerings inherit the pricing structure of the associated parent service. If the
price model for each service offering in Service Portfolio Management is defined in the
parent service as per unit, then each service offering must also have an associated pric... | ---
title: Service Portfolio Management service offering price
description: Service offerings inherit the pricing structure of the associated parent
service. If the price model for each service offering in Service Portfolio Management
is defined in the parent service as per unit, then each service offering must als... |
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