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https://www.servicenow.com/docs/en-US/bundle/zurich-servicenow-platform/page/product/now-assist-cmdb/reference/na-data-fdn-properties.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-servicenow-platform/page/product/now-assist-cmdb/reference/na-data-fdn-properties.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-servicenow-platform | product/now-assist-cmdb/reference/na-data-fdn-properties.html | zurich | Property settings for Now Assist for CMDB agentic workflows | List of sys properties for the agents used by Now Assist for CMDB agents. | [] | [
"Extend ServiceNow AI Platform capabilities",
"Configuration Management",
"Configuration Management Database (CMDB)",
"Now Assist for Configuration Management Database (CMDB)",
"Now Assist for CMDB reference"
] | <article class="hascomments" data-page="bundle:zurich-servicenow-platform/enus/product/now-assist-cmdb/reference/na-data-fdn-properties.html" id="bundle:zurich-servicenow-platform/enus/product/now-assist-cmdb/reference/na-data-fdn-properties.html"><body id="na-data-fdn-properties"><main role="main"><article role="artic... | {
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"titl... | # Property settings for Now Assist for CMDB agentic workflows
List of sys properties for the agents used by Now Assist for CMDB agents.
## Property settings
Table 1. Property settings
| Property | Description |
| --- | --- |
| sn\_cmdb\_gen\_ai.principal\_class\_suggestion\_period | The CMDB data governance manager ... | ---
title: Property settings for Now Assist for CMDB agentic workflows
description: List of sys properties for the agents used by Now Assist for CMDB agents.
keywords: []
breadcrumbs:
- Extend ServiceNow AI Platform capabilities
- Configuration Management
- Configuration Management Database (CMDB)
- Now Assist for Conf... |
https://www.servicenow.com/docs/en-US/bundle/zurich-servicenow-platform/page/product/now-assist-cmdb/task/na-cmdb-agent-ci-summarizer.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-servicenow-platform/page/product/now-assist-cmdb/task/na-cmdb-agent-ci-summarizer.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-servicenow-platform | product/now-assist-cmdb/task/na-cmdb-agent-ci-summarizer.html | zurich | Use the Now Assist CI summarization skill | View a concise summary of key CI data. You can select the CI on a CI form, in a workspace page, or on any list view. The summary can include discovery data, ownership, and key related items such as open | [] | [
"Extend ServiceNow AI Platform capabilities",
"Configuration Management",
"Configuration Management Database (CMDB)",
"Now Assist for Configuration Management Database (CMDB)",
"Using Now Assist for CMDB"
] | <article class="hascomments" data-page="bundle:zurich-servicenow-platform/enus/product/now-assist-cmdb/task/na-cmdb-agent-ci-summarizer.html" id="bundle:zurich-servicenow-platform/enus/product/now-assist-cmdb/task/na-cmdb-agent-ci-summarizer.html"><body id="na-cmdb-agent-ci-summarizer"><main role="main"><article role="... | {
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{
"titl... | # Use the Now Assist CI summarization skill
View a concise summary of key CI data. You can select the CI on a CI form, in a workspace page, or on any list view. The summary can include discovery data, ownership, and key related items
such as open incidents, alerts, problems, upcoming change requests, and security vuln... | ---
title: Use the Now Assist CI summarization skill
description: View a concise summary of key CI data. You can select the CI on a CI
form, in a workspace page, or on any list view. The summary can include discovery
data, ownership, and key related items such as open
keywords: []
breadcrumbs:
- Extend ServiceNow A... |
https://www.servicenow.com/docs/en-US/bundle/zurich-servicenow-platform/page/product/service-catalog-management/concept/now-assist-in-conversational-catalog-request.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-servicenow-platform/page/product/service-catalog-management/concept/now-assist-in-conversational-catalog-request.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-servicenow-platform | product/service-catalog-management/concept/now-assist-in-conversational-catalog-request.html | zurich | Now Assist in Conversational Catalog Request | Speed up and provide a conversational and streamlined experience based on generative AI while submitting a catalog item request in Virtual Agent. Your organization can increase self-service and reduce operating costs. | [] | [
"Extend ServiceNow AI Platform capabilities",
"Manage service capabilities",
"Service Catalog"
] | <article class="hascomments" data-page="bundle:zurich-servicenow-platform/enus/product/service-catalog-management/concept/now-assist-in-conversational-catalog-request.html" id="bundle:zurich-servicenow-platform/enus/product/service-catalog-management/concept/now-assist-in-conversational-catalog-request.html"><body id="... | {
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"titl... | # Now Assist in Conversational Catalog Request
Speed up and provide a conversational and streamlined experience based on generative AI while submitting a catalog item request in Virtual Agent. Your organization can increase self-service and reduce operating costs.
## Get started
| Catalog Conversational CoverageLear... | ---
title: Now Assist in Conversational Catalog Request
description: Speed up and provide a conversational and streamlined experience based
on generative AI while submitting a catalog item request in Virtual Agent. Your
organization can increase self-service and reduce operating costs.
keywords: []
breadcrumbs:
- E... |
https://www.servicenow.com/docs/en-US/bundle/zurich-servicenow-platform/page/product/service-catalog-management/concept/stpage-req-item.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-servicenow-platform/page/product/service-catalog-management/concept/stpage-req-item.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-servicenow-platform | product/service-catalog-management/concept/stpage-req-item.html | zurich | Standard ticket page for a requested item | To display the related information, you can configure the standard ticket page for requested items on the various portals. This configuration verifies a consistent experience when viewing submitted requests in portals. | [] | [
"Extend ServiceNow AI Platform capabilities",
"Manage service capabilities",
"Service Catalog",
"Integrating Service Catalog"
] | <article class="hascomments" data-page="bundle:zurich-servicenow-platform/enus/product/service-catalog-management/concept/stpage-req-item.html" id="bundle:zurich-servicenow-platform/enus/product/service-catalog-management/concept/stpage-req-item.html"><body id="stpage-req-item"><main role="main"><article role="article"... | {
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"titl... | # Standard ticket page for a requested item
To display the related information, you can configure the standard ticket page for requested items on the various portals. This configuration verifies a consistent experience when viewing submitted requests in
portals.
For example, in Service Portal, you can access the tick... | ---
title: Standard ticket page for a requested item
description: To display the related information, you can configure the standard ticket
page for requested items on the various portals. This configuration verifies a consistent
experience when viewing submitted requests in portals.
keywords: []
breadcrumbs:
- Ext... |
https://www.servicenow.com/docs/en-US/bundle/zurich-servicenow-platform/page/product/service-catalog-management/reference/r_ServiceCatalogManagementTermsandRoles.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-servicenow-platform/page/product/service-catalog-management/reference/r_ServiceCatalogManagementTermsandRoles.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-servicenow-platform | product/service-catalog-management/reference/r_ServiceCatalogManagementTermsandRoles.html | zurich | Service Catalog terms and roles | The Service Catalog application uses these roles to manage different aspects of the application. | [
"Service Catalog",
"roles",
"terms"
] | [
"Extend ServiceNow AI Platform capabilities",
"Manage service capabilities",
"Service Catalog",
"Service Catalog Reference"
] | <article class="hascomments" data-page="bundle:zurich-servicenow-platform/enus/product/service-catalog-management/reference/r_ServiceCatalogManagementTermsandRoles.html" id="bundle:zurich-servicenow-platform/enus/product/service-catalog-management/reference/r_ServiceCatalogManagementTermsandRoles.html"><body><main role... | {
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"titl... | # Service Catalog terms and roles
The Service Catalog application uses these roles to manage different aspects of the application.
## Service Catalog terms
#### Execution Plans
Define how something gets delivered. For example, a PDA could go through procurement
/ activation / and installation of the desktop softwar... | ---
title: Service Catalog terms and roles
description: The Service Catalog application uses these roles to manage different
aspects of the application.
keywords:
- Service Catalog
- roles
- terms
breadcrumbs:
- Extend ServiceNow AI Platform capabilities
- Manage service capabilities
- Service Catalog
- Service Catal... |
https://www.servicenow.com/docs/en-US/bundle/zurich-servicenow-platform/page/product/service-catalog-management/task/client-script-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-servicenow-platform/page/product/service-catalog-management/task/client-script-form.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-servicenow-platform | product/service-catalog-management/task/client-script-form.html | zurich | Catalog client script form | Use client-side scripts to define dynamic behavior or validations on this catalog item. | [] | [
"Extend ServiceNow AI Platform capabilities",
"Manage service capabilities",
"Service Catalog",
"Catalog Builder",
"Creating or editing catalog item template",
"Edit a catalog item in Catalog Builder"
] | <article class="hascomments" data-page="bundle:zurich-servicenow-platform/enus/product/service-catalog-management/task/client-script-form.html" id="bundle:zurich-servicenow-platform/enus/product/service-catalog-management/task/client-script-form.html"><body id="client-script-form"><main role="main"><article role="artic... | {
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"titl... | # Catalog client script form
Use client-side scripts to define dynamic behavior or validations on this catalog item.
Table 1. Client script form in Catalog Builder
| Field | Description |
| --- | --- |
| Actions | |
| Name | Unique name for the catalog client script. |
| Active | Check box to enable the client script... | ---
title: Catalog client script form
description: Use client-side scripts to define dynamic behavior or validations on
this catalog item.
keywords: []
breadcrumbs:
- Extend ServiceNow AI Platform capabilities
- Manage service capabilities
- Service Catalog
- Catalog Builder
- Creating or editing catalog item templat... |
https://www.servicenow.com/docs/en-US/bundle/zurich-servicenow-platform/page/product/service-catalog-management/task/create-client-scripts-in-catalog-builder.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-servicenow-platform/page/product/service-catalog-management/task/create-client-scripts-in-catalog-builder.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-servicenow-platform | product/service-catalog-management/task/create-client-scripts-in-catalog-builder.html | zurich | Create client script in Catalog Builder | You can create client scripts to customize the catalog item, such as to control the behavior of the catalog items after they're published. | [] | [
"Extend ServiceNow AI Platform capabilities",
"Manage service capabilities",
"Service Catalog",
"Catalog Builder",
"Creating or editing catalog item template",
"Edit a catalog item in Catalog Builder"
] | <article class="hascomments" data-page="bundle:zurich-servicenow-platform/enus/product/service-catalog-management/task/create-client-scripts-in-catalog-builder.html" id="bundle:zurich-servicenow-platform/enus/product/service-catalog-management/task/create-client-scripts-in-catalog-builder.html"><body id="create-client-... | {
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"titl... | # Create client script in Catalog Builder
You can create client scripts to customize the catalog item, such as to control the behavior of the catalog items after they're published.
## Before you begin
Role required: admin and catalog\_builder\_developer
## Procedure
1. Navigate to All > Service Catalog > Catalog B... | ---
title: Create client script in Catalog Builder
description: You can create client scripts to customize the catalog item, such as
to control the behavior of the catalog items after they're published.
keywords: []
breadcrumbs:
- Extend ServiceNow AI Platform capabilities
- Manage service capabilities
- Service Cata... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/acc-pay-case-mgmt-overview.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/acc-pay-case-mgmt-overview.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/acc-pay-case-mgmt-overview.html | zurich | Invoice Case Management | With Invoice Case Management, agents can manage and work on their assigned invoice cases, request more information from suppliers or employees, and create and assign tasks to users using the Accounts Payable workspace. | [] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Exploring Accounts Payable Operations"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/acc-pay-case-mgmt-overview.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/acc-pay-case-mgmt-overview.html"><body id="acc-pay-case-mgmt-overvi... | {
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"title": "Ac... | # Invoice Case Management
With Invoice Case Management, agents can manage and work on their assigned invoice cases, request more information from suppliers or employees, and create and assign tasks to users using the Accounts Payable workspace.
Invoice Case Management (com.sn\_ap\_cm) is a dependent application and i... | ---
title: Invoice Case Management
description: With Invoice Case Management, agents can manage and work on their assigned
invoice cases, request more information from suppliers or employees, and create
and assign tasks to users using the Accounts Payable workspace.
keywords: []
breadcrumbs:
- Finance and Supply Ch... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/advanced-work-assignment.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/advanced-work-assignment.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/advanced-work-assignment.html | zurich | Advanced Work Assignment in Accounts Payable Operations | Advanced Work Assignment (AWA) automatically assigns work items to Accounts Payable Operations agents based on their availability, capacity and skills. AWA pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that you define. The work | [] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Using Accounts Payable Operations"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/advanced-work-assignment.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/advanced-work-assignment.html"><body id="advanced-work-assignment"><m... | {
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"title": "Ac... | # Advanced Work Assignment in Accounts Payable Operations
Advanced Work Assignment (AWA) automatically assigns work items to Accounts Payable Operations agents based on their availability, capacity and skills. AWA pushes work to qualified agents using work item queues, routing conditions, and assignment criteria that ... | ---
title: Advanced Work Assignment in Accounts Payable Operations
description: Advanced Work Assignment (AWA) automatically assigns work items to Accounts
Payable Operations agents based on their availability, capacity and skills. AWA
pushes work to qualified agents using work item queues, routing conditions, and
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/apo-glossary.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/apo-glossary.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/apo-glossary.html | zurich | Accounts Payable Operations glossary | Learn about the terms and concepts used in Accounts Payable Operations (APO). | [] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Accounts Payable Operations reference",
"Approval Plan form"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/apo-glossary.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/apo-glossary.html"><body id="apo-glossary"><main role="main"><article role="artic... | {
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"title": "Ac... | # Accounts Payable Operations glossary
Learn about the terms and concepts used in Accounts Payable Operations (APO).
Glossary terms are grouped alphabetically.
A | D | E
I | S | T | V | W
| ---
title: Accounts Payable Operations glossary
description: Learn about the terms and concepts used in Accounts Payable Operations
(APO).
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Accounts Payable Operations reference
- Approval Plan form
---
# Accounts Payable Operations ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/apo-integration-with-itam.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/apo-integration-with-itam.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/apo-integration-with-itam.html | zurich | IT Asset Management purchase order invoice processing | The integration of IT Asset Management (com.snc.sn_spend_asset) with Sourcing and Procurement Operation enhances exception handling for ITAM-driven purchase order invoices in Accounts Payable Operations APO (app-spend-itam), enhancing accurate routing and faster resolution while improving overall operational efficiency... | [] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Integrating APO with other applications"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/apo-integration-with-itam.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/apo-integration-with-itam.html"><body id="apo-integration-with-itam"... | {
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"title": "Ac... | # IT Asset Management purchase order invoice processing
The integration of IT Asset Management (com.snc.sn\_spend\_asset) with Sourcing and Procurement Operation enhances exception handling for ITAM-driven purchase order invoices in Accounts Payable Operations APO (app-spend-itam), enhancing accurate routing and faste... | ---
title: IT Asset Management purchase order invoice processing
description: The integration of IT Asset Management (com.snc.sn_spend_asset) with
Sourcing and Procurement Operation enhances exception handling for ITAM-driven purchase
order invoices in Accounts Payable Operations APO (app-spend-itam), enhancing acc... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/configuring-source-to-pay-ws.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/configuring-source-to-pay-ws.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/configuring-source-to-pay-ws.html | zurich | Configuring Source-to-Pay Workspace | Plan and configure your implementation for Source-to-Pay Workspace. | [] | [
"Finance and Supply Chain",
"Source-to-Pay Operations",
"Source-to-Pay Workspace"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/configuring-source-to-pay-ws.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/configuring-source-to-pay-ws.html"><body id="configuring-source-t... | {
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"title": "So... | # Configuring Source-to-Pay Workspace
Plan and configure your implementation for Source-to-Pay Workspace.
* For more information on configuring Sourcing and Procurement Operations, see Configuring Sourcing and Procurement Operations.
* For more information on configuring Supplier Lifecycle Operations, see Configuring... | ---
title: Configuring Source-to-Pay Workspace
description: Plan and configure your implementation for Source-to-Pay Workspace.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Source-to-Pay Operations
- Source-to-Pay Workspace
---
# Configuring Source-to-Pay Workspace
Plan and configure your implementation for... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/exploring-now-assist-apo.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/exploring-now-assist-apo.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/exploring-now-assist-apo.html | zurich | Exploring Now Assist for Accounts Payable Operations (APO) | With the Now Assist for Accounts Payable Operations (APO) application, an account payable (AP) fulfiller can use generative AI to summarize the details of a case. | [] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Now Assist for Accounts Payable Operations (APO)"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/exploring-now-assist-apo.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/exploring-now-assist-apo.html"><body id="exploring-now-assist-apo"><m... | {
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"title": "Ac... | # Exploring Now Assist for Accounts Payable Operations (APO)
With the Now Assist for Accounts Payable Operations (APO) application, an account payable (AP) fulfiller can use generative AI to summarize the details of a case.
## Now Assist for APO overview
Using the summarization capability of the Now Assist for APO a... | ---
title: Exploring Now Assist for Accounts Payable Operations (APO)
description: With the Now Assist for Accounts Payable Operations (APO) application,
an account payable (AP) fulfiller can use generative AI to summarize the details
of a case.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Accounts Payabl... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-a-apo.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-a-apo.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/gloss-group-a-apo.html | zurich | A | Accounts Payable Approval workflow Advanced work assignment for Accounts Payable Operations Agent Workspace Assignment rules | [
"glossary terms"
] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Accounts Payable Operations reference",
"Approval Plan form",
"Accounts Payable Operations glossary"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-a-apo.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-a-apo.html"><body id="gloss-group-a-apo"><main role="main"><arti... | {
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"title": "Finance and Supply Chain",
"topic_id": "product/source-to-pay-operations/concept/finance-supply-chain-landing.html"
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{
"title": "Ac... | # A
| ---
title: A
description: Accounts Payable Approval workflow Advanced work assignment for Accounts
Payable Operations Agent Workspace Assignment rules
keywords:
- glossary terms
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Accounts Payable Operations reference
- Approval Plan form
- Account... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-d-apo.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-d-apo.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/gloss-group-d-apo.html | zurich | D | Data capture Document intelligence ServiceNow® AI-powered tool for extracting data from invoices. Data security | [
"glossary terms"
] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Accounts Payable Operations reference",
"Approval Plan form",
"Accounts Payable Operations glossary"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-d-apo.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-d-apo.html"><body id="gloss-group-d-apo"><main role="main"><arti... | {
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{
"title": "Finance and Supply Chain",
"topic_id": "product/source-to-pay-operations/concept/finance-supply-chain-landing.html"
},
{
"title": "Ac... | # D
| ---
title: D
description: "Data capture Document intelligence ServiceNow\xAE AI-powered tool for\
\ extracting data from invoices. Data security"
keywords:
- glossary terms
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Accounts Payable Operations reference
- Approval Plan form
- Accounts Pay... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-e-apo.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-e-apo.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/gloss-group-e-apo.html | zurich | E | Enterprise resource planning systems Exception management | [
"glossary terms"
] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Accounts Payable Operations reference",
"Approval Plan form",
"Accounts Payable Operations glossary"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-e-apo.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-e-apo.html"><body id="gloss-group-e-apo"><main role="main"><arti... | {
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"title": "Finance and Supply Chain",
"topic_id": "product/source-to-pay-operations/concept/finance-supply-chain-landing.html"
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{
"title": "Ac... | # E
| ---
title: E
description: Enterprise resource planning systems Exception management
keywords:
- glossary terms
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Accounts Payable Operations reference
- Approval Plan form
- Accounts Payable Operations glossary
---
# E
|
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-i-apo.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-i-apo.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/gloss-group-i-apo.html | zurich | I | Invoice approval Invoice exception Invoice ingestion Invoice processing | [
"glossary terms"
] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Accounts Payable Operations reference",
"Approval Plan form",
"Accounts Payable Operations glossary"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-i-apo.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-i-apo.html"><body id="gloss-group-i-apo"><main role="main"><arti... | {
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"title": "Finance and Supply Chain",
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{
"title": "Ac... | # I
| ---
title: I
description: Invoice approval Invoice exception Invoice ingestion Invoice processing
keywords:
- glossary terms
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Accounts Payable Operations reference
- Approval Plan form
- Accounts Payable Operations glossary
---
# I
|
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-p-apo.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-p-apo.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/gloss-group-p-apo.html | zurich | P | Purchase order A document issued by a buyer to a seller, detailing the items or services to be purchased. | [
"glossary terms"
] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Accounts Payable Operations reference",
"Approval Plan form",
"Accounts Payable Operations glossary"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-p-apo.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-p-apo.html"><body id="gloss-group-p-apo"><main role="main"><arti... | {
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{
"title": "Finance and Supply Chain",
"topic_id": "product/source-to-pay-operations/concept/finance-supply-chain-landing.html"
},
{
"title": "Ac... | # P
| ---
title: P
description: Purchase order A document issued by a buyer to a seller, detailing the
items or services to be purchased.
keywords:
- glossary terms
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Accounts Payable Operations reference
- Approval Plan form
- Accounts Payable Operation... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-s-apo.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-s-apo.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/gloss-group-s-apo.html | zurich | S | supplier management | [
"glossary terms"
] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Accounts Payable Operations reference",
"Approval Plan form",
"Accounts Payable Operations glossary"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-s-apo.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-s-apo.html"><body id="gloss-group-s-apo"><main role="main"><arti... | {
"attachments": {
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"enus"
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{
"title": "Ac... | # S
| ---
title: S
description: supplier management
keywords:
- glossary terms
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Accounts Payable Operations reference
- Approval Plan form
- Accounts Payable Operations glossary
---
# S
|
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-t-apo.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-t-apo.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/gloss-group-t-apo.html | zurich | T | tolerance rules | [
"glossary terms"
] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Accounts Payable Operations reference",
"Approval Plan form",
"Accounts Payable Operations glossary"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-t-apo.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-t-apo.html"><body id="gloss-group-t-apo"><main role="main"><arti... | {
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{
"title": "Finance and Supply Chain",
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{
"title": "Ac... | # T
| ---
title: T
description: tolerance rules
keywords:
- glossary terms
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Accounts Payable Operations reference
- Approval Plan form
- Accounts Payable Operations glossary
---
# T
|
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-v-apo.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-v-apo.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/gloss-group-v-apo.html | zurich | V | virtual agent | [
"glossary terms"
] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Accounts Payable Operations reference",
"Approval Plan form",
"Accounts Payable Operations glossary"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-v-apo.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-v-apo.html"><body id="gloss-group-v-apo"><main role="main"><arti... | {
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{
"title": "Finance and Supply Chain",
"topic_id": "product/source-to-pay-operations/concept/finance-supply-chain-landing.html"
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{
"title": "Ac... | # V
| ---
title: V
description: virtual agent
keywords:
- glossary terms
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Accounts Payable Operations reference
- Approval Plan form
- Accounts Payable Operations glossary
---
# V
|
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-w-apo.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/gloss-group-w-apo.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/gloss-group-w-apo.html | zurich | W | Work item queue | [
"glossary terms"
] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Accounts Payable Operations reference",
"Approval Plan form",
"Accounts Payable Operations glossary"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-w-apo.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/gloss-group-w-apo.html"><body id="gloss-group-w-apo"><main role="main"><arti... | {
"attachments": {
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{
"title": "Finance and Supply Chain",
"topic_id": "product/source-to-pay-operations/concept/finance-supply-chain-landing.html"
},
{
"title": "Ac... | # W
| ---
title: W
description: Work item queue
keywords:
- glossary terms
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Accounts Payable Operations reference
- Approval Plan form
- Accounts Payable Operations glossary
---
# W
|
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/integrate-apo.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/concept/integrate-apo.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/concept/integrate-apo.html | zurich | Integrating APO with other applications | Extend the capabilities of Accounts Payable Operations by integrating with other applications. | [] | [
"Finance and Supply Chain",
"Accounts Payable Operations"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/integrate-apo.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/concept/integrate-apo.html"><body id="integrate-apo"><main role="main"><article role="ar... | {
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"title": "Finance and Supply Chain",
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"title": "Ac... | # Integrating APO with other applications
Extend the capabilities of Accounts Payable Operations by integrating with other applications.
* Accounts Payable Operations integration framework
* IT Asset Management purchase order invoice processing
| ---
title: Integrating APO with other applications
description: Extend the capabilities of Accounts Payable Operations by integrating
with other applications.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
---
# Integrating APO with other applications
Extend the capabilities of A... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/task/configure-di-using-now-assis.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/task/configure-di-using-now-assis.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/task/configure-di-using-now-assis.html | zurich | Configure Document Intelligence using Now Assist for Accounts Payable Operations (APO) | Configure Document Intelligence using Now Assist skill in Accounts Payable Operations. | [] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Now Assist for Accounts Payable Operations (APO)",
"Configure Now Assist for Accounts Payable Operations (APO)"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/task/configure-di-using-now-assis.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/task/configure-di-using-now-assis.html"><body id="configure-di-using-now-ass... | {
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"title": "Ac... | # Configure Document Intelligence using Now Assist for Accounts Payable Operations (APO)
Configure Document Intelligence using Now Assist skill in Accounts Payable Operations.
## Before you begin
Role required: admin
Scope: Accounts Payable Operations with Document Intelligence.
## Procedure
1. Navigate to All > ... | ---
title: Configure Document Intelligence using Now Assist for Accounts Payable Operations
(APO)
description: Configure Document Intelligence using Now Assist skill in Accounts Payable
Operations.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Now Assist for Accounts Payable O... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/task/convert-invoice-case.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/task/convert-invoice-case.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/task/convert-invoice-case.html | zurich | Convert invoice type | You can convert invoice type from PO to Non-PO invoice and vice versa based on interaction between buyers and suppliers of business services. | [] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Using Accounts Payable Operations",
"Using Accounts Payable Invoice Processing",
"Invoice processing cases",
"Work on an invoice processing case",
"Accounts Payable Specialist manual tasks"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/task/convert-invoice-case.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/task/convert-invoice-case.html"><body id="convert-invoice-case"><main role="main"><a... | {
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{
"title": "Ac... | # Convert invoice type
You can convert invoice type from PO to Non-PO invoice and vice versa based on interaction between buyers and suppliers of business services.
## Before you begin
Role required: Account Payable Specialist
## Procedure
1. Navigate to All > Source-to-Pay Workspace > Accounts Payable Workspace.
... | ---
title: Convert invoice type
description: You can convert invoice type from PO to Non-PO invoice and vice versa
based on interaction between buyers and suppliers of business services.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Using Accounts Payable Operations
- Using Acco... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/task/create-invoice-cost-allocation.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/accounts-payable-operations/task/create-invoice-cost-allocation.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/accounts-payable-operations/task/create-invoice-cost-allocation.html | zurich | Create invoice cost allocation manually | Manually allocate invoice line cost across multiple cost centers. | [] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Using Accounts Payable Operations",
"Using Accounts Payable Invoice Processing",
"Work with invoices",
"Create an invoice manually",
"Invoice cost allocation"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/task/create-invoice-cost-allocation.html" id="bundle:zurich-source-to-pay-operations/enus/product/accounts-payable-operations/task/create-invoice-cost-allocation.html"><body id="create-invoice-cost-al... | {
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"title": "Ac... | # Create invoice cost allocation manually
Manually allocate invoice line cost across multiple cost centers.
## Before you begin
Role required: sn\_ap\_apm.accounts\_payable\_specialist, admin
## Procedure
1. Navigate to All > All > Accounts Payable Operations > Accounts Payable Workspace.
2. Navigate to Lists > In... | ---
title: Create invoice cost allocation manually
description: Manually allocate invoice line cost across multiple cost centers.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Using Accounts Payable Operations
- Using Accounts Payable Invoice Processing
- Work with invoices
- Crea... |
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"Finance and Supply Chain",
"Accounts Payable Operations",
"Integrating APO with other applications",
"IT Asset Management purchase order invoice processing"
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"title": "Ac... | # Invoice processing using IT Asset Management purchase order
The ITAM-APO integration is designed to streamline invoice processing for ITAM-related purchase orders (POs), verifying better accuracy, exception handling, and operational efficiency.
## Before you begin
Role required: Accounts\_payable\_specialist [sn\_... | ---
title: Invoice processing using IT Asset Management purchase order
description: The ITAM-APO integration is designed to streamline invoice processing
for ITAM-related purchase orders (POs), verifying better accuracy, exception handling,
and operational efficiency.
keywords: []
breadcrumbs:
- Finance and Supply ... |
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"Data extraction"
] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Now Assist for Accounts Payable Operations (APO)",
"Configure Now Assist for Accounts Payable Operations (APO)",
"Configure Document Intelligence using Now Assist for Accounts Payable Operations (APO)"
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"title": "Ac... | # Configure data extraction modes
Configure the extraction modes for use cases to define how Document Intelligence extracts fields from documents.
## Before you begin
Role required: sn\_docintel.manager
## Procedure
1. Navigate to All > Now Assist Admin > Features to access the Now Assist Features tab of the Now A... | ---
title: Configure data extraction modes
description: Configure the extraction modes for use cases to define how Document Intelligence
extracts fields from documents.
keywords:
- Data extraction
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Now Assist for Accounts Payable Operations (APO)
... |
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"Finance and Supply Chain",
"Finance and Supply Chain applications",
"Finance Case Management"
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"title": "Fi... | # Exploring Finance Case Management
Learn about the benefits and capabilities of Finance Case Management.
## Benefits
Finance Case Management offers the following benefits:
* Deflect cases by providing process guidance and knowledge articles.
* Improve case routing so that finance specialists handle only the releva... | ---
title: Exploring Finance Case Management
description: Learn about the benefits and capabilities of Finance Case Management.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Finance and Supply Chain applications
- Finance Case Management
---
# Exploring Finance Case Management
Learn about the benefits and ca... |
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"Finance and Supply Chain",
"Finance and Supply Chain applications"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/finance-case-management/concept/fin-case-mgmt-landing-page.html" id="bundle:zurich-source-to-pay-operations/enus/product/finance-case-management/concept/fin-case-mgmt-landing-page.html"><body id="fin-case-mgmt-landing-page"><mai... | {
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"title": "Fi... | # Finance Case Management
The ServiceNow®
Finance Case Management application enables your employees and finance teams to raise, track, and resolve finance-related requests.
| Explore Learn about the benefits and features of Finance Case Management. | Configure Plan and configure your implementation. |
| --- | --- |
... | ---
title: Finance Case Management
description: "The ServiceNow\xAE Finance Case Management application enables your\
\ employees and finance teams to raise, track, and resolve finance-related requests."
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Finance and Supply Chain applications
---
# Finance Case M... |
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"Finance and Supply Chain",
"Source-to-Pay Operations",
"Source-to-Pay Integrations",
"Source-to-Pay integration with third-party applications",
"Source-to-Pay integration with SAP Ariba"
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"title": "So... | # Configuring the Source-to-Pay integration with SAP Ariba
Integrate the ServiceNow instance and SAP Ariba using the SSH, Basic Auth, OAuth 2.0, and API Key credentials SAP Ariba to authenticate ServiceNow requests.
## Application set up
* Activate the Source-to-Pay integration with the SAP Ariba application from th... | ---
title: Configuring the Source-to-Pay integration with SAP Ariba
description: Integrate the ServiceNow instance and SAP Ariba using the SSH, Basic
Auth, OAuth 2.0, and API Key credentials SAP Ariba to authenticate ServiceNow requests.
keywords: []
breadcrumbs:
- Finance and Supply Chain
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... |
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"breadcrumbs_html": "<a href=\"https://servicenow-be-prod.servicenow.com/bundle/zurich-source-to-pay-operations\">Zurich Finance and Supply Chain</a>\n<span><i class=\"fa ... | # Finance and Supply Chain
ServiceNow® Finance and Supply Chain workflows unify processes, data, and technology on a single platform. The workflows automate manual tasks, simplify approvals, and improve visibility across key processes, especially
source to pay operations, helping finance, procurement, and supply chain... | ---
title: Finance and Supply Chain
description: "ServiceNow\xAE Finance and Supply Chain workflows unify processes, data,\
\ and technology on a single platform. The workflows automate manual tasks, simplify\
\ approvals, and improve visibility across key processes, especially source to pay\
\ operations, helpin... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/source-to-pay-operations/concept/fsc-common-apps.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/source-to-pay-operations/concept/fsc-common-apps.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/source-to-pay-operations/concept/fsc-common-apps.html | zurich | Common applications in Finance and Supply Chain | Finance and Supply Chain (FSC) enhances operational efficiency by utilizing shared applications across multiple products and workflows. | [] | [
"Finance and Supply Chain",
"Finance and Supply Chain applications"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/source-to-pay-operations/concept/fsc-common-apps.html" id="bundle:zurich-source-to-pay-operations/enus/product/source-to-pay-operations/concept/fsc-common-apps.html"><body id="fsc-common-apps"><main role="main"><article role="ar... | {
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"title": "Fi... | # Common applications in Finance and Supply Chain
Finance and Supply Chain (FSC) enhances operational efficiency by utilizing shared applications across multiple products and workflows.
The FSC common applications enhance process efficiency and streamline collaboration across these products:
* Sourcing and Procureme... | ---
title: Common applications in Finance and Supply Chain
description: Finance and Supply Chain (FSC) enhances operational efficiency by utilizing
shared applications across multiple products and workflows.
keywords: []
breadcrumbs:
- Finance and Supply Chain
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---
# Common app... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/source-to-pay-operations/concept/learn-common-apps.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/source-to-pay-operations/concept/learn-common-apps.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/source-to-pay-operations/concept/learn-common-apps.html | zurich | Learn about FSC common applications | Learn about the FSC common application plugins and their dependencies. | [] | [
"Finance and Supply Chain",
"Finance and Supply Chain applications",
"Common applications in FSC"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/source-to-pay-operations/concept/learn-common-apps.html" id="bundle:zurich-source-to-pay-operations/enus/product/source-to-pay-operations/concept/learn-common-apps.html"><body id="learn-common-apps"><main role="main"><article ro... | {
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"title": "Fi... | # Learn about FSC common applications
Learn about the FSC common application plugins and their dependencies.
Table 1. FSC common application plugins
| Plugin name | Description | Dependencies | Mandatory/Optional |
| --- | --- | --- | --- |
| Finance Common Architecture [sn\_fin] | Maintains primary data such as Ente... | ---
title: Learn about FSC common applications
description: Learn about the FSC common application plugins and their dependencies.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Finance and Supply Chain applications
- Common applications in FSC
---
# Learn about FSC common applications
Learn about the FSC com... |
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"Finance and Supply Chain"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/source-to-pay-operations/concept/source-to-pay-operations-overview.html" id="bundle:zurich-source-to-pay-operations/enus/product/source-to-pay-operations/concept/source-to-pay-operations-overview.html"><body class="overview" id=... | {
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"breadcrumbs_html"... | # Source-to-Pay Operations
Streamline procurement for employees and enable work team efficiencies. Connect the source-to-pay process end-to-end.
## Application availability in Source-to-Pay Operations
The following table shows the applications available with Source-to-Pay Operations Standard and Source-to-Pay Operat... | ---
title: Source-to-Pay Operations
description: Streamline procurement for employees and enable work team efficiencies.
Connect the source-to-pay process end-to-end.
keywords: []
breadcrumbs:
- Finance and Supply Chain
---
# Source-to-Pay Operations
Streamline procurement for employees and enable work team efficie... |
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"Finance and Supply Chain",
"Source-to-Pay Operations",
"Source-to-Pay Integrations",
"Source-to-Pay integration with third-party applications",
"Source-to-Pay integration with SAP Ariba",
"Using Source-to-Pay integration with SAP Ariba"
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"title": "So... | # Use flows in SAP Ariba
Use flows to retrieve information from SAP Ariba, including invoices, cost centers, product models, payment terms, purchasing organizations, departments, GL accounts, currencies, FX rates, invoice payment details, suppliers,
supplier bids, and legal entities.
You can either use the subflows t... | ---
title: Use flows in SAP Ariba
description: Use flows to retrieve information from SAP Ariba, including invoices,
cost centers, product models, payment terms, purchasing organizations, departments,
GL accounts, currencies, FX rates, invoice payment details, suppliers, supplier
bids, and legal entities.
keyword... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/concept/automatic-pipeline-creation.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/concept/automatic-pipeline-creation.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/concept/automatic-pipeline-creation.html | zurich | Automatic pipeline project creation via Shopping Hub or Employee Center intake requests | When a shopper submits sourcing requests for products, pipeline projects are automatically created, provided the product price meets the budget conditions defined in the decision table. | [] | [
"Finance and Supply Chain",
"Sourcing and Procurement Operations",
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When a shopper submits sourcing requests for products, pipeline projects are automatically created, provided the product price meets the budget conditions defined in the decision table.
By default, the budget threshold is set to... | ---
title: Automatic pipeline project creation via Shopping Hub or Employee Center intake
requests
description: When a shopper submits sourcing requests for products, pipeline projects
are automatically created, provided the product price meets the budget conditions
defined in the decision table.
keywords: []
bre... |
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In IT Asset Management (ITAM), assets are created when you acknowledge the receipt of the requested items.
After receiving is completed, receiving slips are generated in ITAM, the associated assets are created, and the status of the PO is updated to Received. You can vi... | ---
title: Asset creation process in IT Asset Management
description: In IT Asset Management (ITAM), assets are created when you acknowledge
the receipt of the requested items.
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breadcrumbs:
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"title": "So... | # Considerations for implementing the ITAM-SPO better together flow
This section provides information on considerations for implementing the ITAM-SPO better together solution.
| Functional detail | Description |
| --- | --- |
| PO and PR transaction behavior | To enable seamless integration: * The Cancel and Order ... | ---
title: Considerations for implementing the ITAM-SPO better together flow
description: This section provides information on considerations for implementing
the ITAM-SPO better together solution.
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"title": "So... | # Receiving assets in IT Asset Management
As part of the Better Together integration, all asset receiving is handled within IT Asset Management (ITAM). When an item is initially received in ITAM, a receipt is automatically generated in SPO in the Pending Submission
state.
After the buyer confirms receipt against the ... | ---
title: Receiving assets in IT Asset Management
description: As part of the Better Together integration, all asset receiving is handled
within IT Asset Management (ITAM). When an item is initially received in ITAM, a
receipt is automatically generated in SPO in the Pending Submission state.
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breadcru... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/concept/level-one-punchout.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/concept/level-one-punchout.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/concept/level-one-punchout.html | zurich | How L1 punchout works | In the Level 1 (L1) punchout, SPO and the punchout supplier communicate using the cXML protocol. | [] | [
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"title": "So... | # How L1 punchout works
In the Level 1 (L1) punchout, SPO and the punchout supplier communicate using the cXML protocol.
## L2 punchout flow
The following figure illustrates the L1 PunchOut flow.
## Communication between SPO and punchout supplier for Level 1 punchout
The following figure illustrates the interactio... | ---
title: How L1 punchout works
description: In the Level 1 (L1) punchout, SPO and the punchout supplier communicate
using the cXML protocol.
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# How ... |
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"title": "So... | # How L2 punchout works
Level 2 (L2) PunchOut enables buying organizations to search for and discover PunchOut items directly within their procurement application, eliminating the need to search each supplier’s site individually.
## Key APIs used in L2 punchout
* Search API: Enables SPO to query multiple PunchOut sy... | ---
title: How L2 punchout works
description: "Level 2 (L2) PunchOut enables buying organizations to search for and\
\ discover PunchOut items directly within their procurement application, eliminating\
\ the need to search each supplier\u2019s site individually."
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"title": "So... | # Performance Analytics for Sourcing and Procurement Operations
With this application, you can use a set of pre-configured metrics and dashboards to assess spend, operational efficiency, and team performance across the Sourcing and Procurement Operations product.
Important: Check your entitlements to determine whethe... | ---
title: Performance Analytics for Sourcing and Procurement Operations
description: With this application, you can use a set of pre-configured metrics and
dashboards to assess spend, operational efficiency, and team performance across
the Sourcing and Procurement Operations product.
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"title": "So... | # Email notifications for pipeline projects
Sourcing managers receive email notifications when a pipeline project is created automatically, and before its estimated start and end dates.
The email notification includes the View pipeline project option that navigates the sourcing manager to the Source-to-Pay Workspace ... | ---
title: Email notifications for pipeline projects
description: Sourcing managers receive email notifications when a pipeline project
is created automatically, and before its estimated start and end dates.
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By default, the Pipeline project creation rule decision table is used to create pipeline projects automtatically in Sourcing Pipeline Management.
Note: You must have the sn\_spend\_pipeline.pipeline\_management\_admin role to update the Pipeline projec... | ---
title: Pipeline project creation rule for high-value sourcing requests
description: By default, the Pipeline project creation rule decision table is used
to create pipeline projects automtatically in Sourcing Pipeline Management.
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"title": "So... | # Punchout configuration in SPO
You must configure punchout for third-party suppliers.
The following configuration is required in SPO to enable punchout:
* Enable suppliers for PunchOut: Ensure that suppliers are enabled for PunchOut. For each punchout supplier, a supplier record must be created, and the PunchOut ch... | ---
title: Punchout configuration in SPO
description: You must configure punchout for third-party suppliers.
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---
# Punchout configuration in SPO
You must ... |
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"title": "So... | # Understanding Punchout
PunchOut is a technology that connects a buyer’s eProcurement application directly to their supplier is third-party punchout suppliers’ eCommerce sites
PunchOut enables a buyer’s employees to shop on supplier is third-party punchout suppliers’ eCommerce sites, but complete their purchase in t... | ---
title: Understanding Punchout
description: "PunchOut is a technology that connects a buyer\u2019s eProcurement application\
\ directly to their supplier is third-party punchout suppliers\u2019 eCommerce sites"
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https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/concept/spo-itam-better-together.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/concept/spo-itam-better-together.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/concept/spo-itam-better-together.html | zurich | Sourcing and Procurement Operations integration with IT Asset Management | The Asset Management Integration for Sourcing and Procurement Operations plugin (com.snc.sn_spend_asset) provides an integration between IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO) applications, enhancing operational efficiency. | [] | [
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The Asset Management Integration for Sourcing and Procurement Operations plugin (com.snc.sn\_spend\_asset) provides an integration between IT Asset Management (ITAM) and Sourcing and Procurement Operations (SPO) applications, enhancing operatio... | ---
title: Sourcing and Procurement Operations integration with IT Asset Management
description: The Asset Management Integration for Sourcing and Procurement Operations
plugin (com.snc.sn_spend_asset) provides an integration between IT Asset Management
(ITAM) and Sourcing and Procurement Operations (SPO) applicati... |
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"title": "So... | # Establishing connection between SPO and the supplier punchout system
SPO and the supplier punchout system use PunchOutRequest and PunchOutResponse payloads to establish the connection.
The PunchOut system returns a PunchOutResponse, which contains the start URL for the PunchOut session. The SPO endpoint parses this... | ---
title: Establishing connection between SPO and the supplier punchout system
description: SPO and the supplier punchout system use PunchOutRequest and PunchOutResponse
payloads to establish the connection.
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Sourcing Pipeline Management (sn\_spend\_pipeline) provides a centralized framework for creating, tracking, and executing sourcing initiatives through pipeline projects. It enhances efficiency through automated workflows, improves
visibility into project progress, and simplifies savings ... | ---
title: Sourcing Pipeline Management
description: Sourcing Pipeline Management (sn_spend_pipeline) provides a centralized
framework for creating, tracking, and executing sourcing initiatives through pipeline
projects. It enhances efficiency through automated workflows, improves visibility
into project progress... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/concept/use-pipeline-sourcing-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/concept/use-pipeline-sourcing-mgmt.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/concept/use-pipeline-sourcing-mgmt.html | zurich | Using Sourcing Pipeline Management | Use Pipeline Sourcing Management to create pipeline projects that capture key financial and opportunity data while providing end-to-end visibility into all sourcing activities. | [] | [
"Finance and Supply Chain",
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Use Pipeline Sourcing Management to create pipeline projects that capture key financial and opportunity data while providing end-to-end visibility into all sourcing activities.
| ---
title: Using Sourcing Pipeline Management
description: Use Pipeline Sourcing Management to create pipeline projects that capture
key financial and opportunity data while providing end-to-end visibility into all
sourcing activities.
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- Finance and Supply Chain
- Sourcing and Procurement ... |
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"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Using Sourcing and Procurement Operations",
"Using Shopping Hub"
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"title": "So... | # Alerts and email notifications from ShoppingHub
Several alerts and email notifications are triggered from ShoppingHub. This may be a
result of your action, an assignment for you, or to keep you updated on the status of your
purchases, including blanket contracts.
## Alerts
You receive an alert triggered from Shopp... | ---
title: Alerts and email notifications from ShoppingHub
description: Several alerts and email notifications are triggered from ShoppingHub.
This may be a result of your action, an assignment for you, or to keep you updated
on the status of your purchases, including blanket contracts.
keywords: []
breadcrumbs:
- ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/reference/create-pipeline-project-form.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/reference/create-pipeline-project-form.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/reference/create-pipeline-project-form.html | zurich | Create New Pipeline Project form | Use the Create New Pipeline Project form to provide details about the pipe project. | [] | [
"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Sourcing and Procurement Operations reference"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/reference/create-pipeline-project-form.html" id="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/reference/create-pipeline-project-form.html"><body id="create-p... | {
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{
"title": "So... | # Create New Pipeline Project form
Use the Create New Pipeline Project form to provide details about the pipe project.
Table 1. Create New Pipeline Project form
| Field | Description |
| --- | --- |
| Pipeline Project | |
| Number | An auto-generated number that uniquely identifies the pipeline project. |
| State | T... | ---
title: Create New Pipeline Project form
description: Use the Create New Pipeline Project form to provide details about the
pipe project.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Sourcing and Procurement Operations
- Sourcing and Procurement Operations reference
---
# Create New Pipeline Project for... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/reference/negotiation-events.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/reference/negotiation-events.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/reference/negotiation-events.html | zurich | Sourcing events | Sourcing events represent the type of sourcing activity needed to negotiate with each supplier, and track the individual negotiations with each supplier. They help sourcing managers manage multi-supplier and multi-product negotiations. | [] | [
"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Exploring Sourcing and Procurement Operations",
"Sourcing and Purchasing Automation"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/reference/negotiation-events.html" id="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/reference/negotiation-events.html"><body id="negotiation-events"><main ro... | {
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"title": "So... | # Sourcing events
Sourcing events represent the type of sourcing activity needed to negotiate with each supplier, and track the individual negotiations with each supplier. They help sourcing managers manage multi-supplier and multi-product
negotiations.
Instead of individually managing negotiations of similar item re... | ---
title: Sourcing events
description: Sourcing events represent the type of sourcing activity needed to negotiate
with each supplier, and track the individual negotiations with each supplier. They
help sourcing managers manage multi-supplier and multi-product negotiations.
keywords: []
breadcrumbs:
- Finance and ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/reference/pipeline-form-tabs-actions.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/reference/pipeline-form-tabs-actions.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/reference/pipeline-form-tabs-actions.html | zurich | Pipeline project record tabs and UI actions | View project financial details, add existing procurement objects to pipeline projects, or create new procurement objects from the Pipeline project record form. | [] | [
"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Sourcing and Procurement Operations reference"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/reference/pipeline-form-tabs-actions.html" id="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/reference/pipeline-form-tabs-actions.html"><body id="pipeline-for... | {
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"title": "So... | # Pipeline project record tabs and UI actions
View project financial details, add existing procurement objects to pipeline projects, or create new procurement objects from the Pipeline project record form.
## Pipeline project record form
Figure 1. Pipeline project record form
The following table provides descriptio... | ---
title: Pipeline project record tabs and UI actions
description: View project financial details, add existing procurement objects to pipeline
projects, or create new procurement objects from the Pipeline project record form.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Sourcing and Procurement Operations... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/reference/purchase-experience-workflow.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/reference/purchase-experience-workflow.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/reference/purchase-experience-workflow.html | zurich | Sourcing and Purchasing Automation | Sourcing and Purchasing Automation for ShoppingHub includes workflows that help support the user interface purchasing experience for the shopper. These workflows consist of sourcing requests, negotiations, purchase requisitions, contracts, purchase orders, receipts, and invoices. | [] | [
"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Exploring Sourcing and Procurement Operations"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/reference/purchase-experience-workflow.html" id="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/reference/purchase-experience-workflow.html"><body id="purchase... | {
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"title": "So... | # Sourcing and Purchasing Automation
Sourcing and Purchasing Automation for ShoppingHub includes workflows that help
support the user interface purchasing experience for the shopper. These workflows consist of
sourcing requests, negotiations, purchase requisitions, contracts, purchase orders, receipts,
and invoices.
... | ---
title: Sourcing and Purchasing Automation
description: Sourcing and Purchasing Automation for ShoppingHub includes workflows
that help support the user interface purchasing experience for the shopper. These
workflows consist of sourcing requests, negotiations, purchase requisitions, contracts,
purchase orders... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/reference/spo-cost-alloc-inbound-table.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/reference/spo-cost-alloc-inbound-table.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/reference/spo-cost-alloc-inbound-table.html | zurich | Cost Allocation inbound staging table (Deprecated) | The Cost Allocation inbound [sn_spend_intg_imp_cost_allocation] staging table temporarily stores important data about cost allocations before this data is sent to the primary table. | [] | [
"Finance and Supply Chain",
"Source-to-Pay Operations",
"Source-to-Pay Integrations",
"Source-to-Pay integration with third-party applications",
"Source-to-Pay integration framework",
"Inbound staging tables for Source-to-Pay Operations",
"Inbound staging tables for Sourcing and Procurement Operations"
... | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/reference/spo-cost-alloc-inbound-table.html" id="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/reference/spo-cost-alloc-inbound-table.html"><body id="spo-cost... | {
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"title": "So... | # Cost Allocation inbound staging table (Deprecated)
The Cost Allocation inbound [sn\_spend\_intg\_imp\_cost\_allocation] staging table temporarily stores important data about cost allocations before this data is sent to the primary table.
Important: This table is deprecated; please use the new one in the ERP integra... | ---
title: Cost Allocation inbound staging table (Deprecated)
description: The Cost Allocation inbound [sn_spend_intg_imp_cost_allocation] staging
table temporarily stores important data about cost allocations before this data
is sent to the primary table.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Sour... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/reference/spo-inbound-pol-table.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/reference/spo-inbound-pol-table.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/reference/spo-inbound-pol-table.html | zurich | Purchase Order Line inbound staging table | The Purchase Order Line inbound [sn_fcms_intg_imp_order_line] staging table temporarily stores important data about purchase order lines before this data is sent to the primary table. | [] | [
"Finance and Supply Chain",
"Source-to-Pay Operations",
"Source-to-Pay Integrations",
"Source-to-Pay integration with third-party applications",
"Source-to-Pay integration framework",
"Inbound staging tables for Source-to-Pay Operations",
"Inbound staging tables for Sourcing and Procurement Operations"
... | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/reference/spo-inbound-pol-table.html" id="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/reference/spo-inbound-pol-table.html"><body id="spo-inbound-pol-table"... | {
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"title": "So... | # Purchase Order Line inbound staging table
The Purchase Order Line inbound [sn\_fcms\_intg\_imp\_order\_line] staging table temporarily stores important data about purchase order lines before this data is sent to the primary table.
The following table lists the mandatory fields for the Purchase Order Line inbound [s... | ---
title: Purchase Order Line inbound staging table
description: The Purchase Order Line inbound [sn_fcms_intg_imp_order_line] staging
table temporarily stores important data about purchase order lines before this data
is sent to the primary table.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Source-to-P... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/activate-na-cmpro-spo.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/activate-na-cmpro-spo.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/task/activate-na-cmpro-spo.html | zurich | Enable Now Assist in Contract Management | Install the Now Assist in Contract Management plugin (sn_cm_gen_ai) and activate the generative AI skills to use Now Assist skills in Contract Management. | [] | [
"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Integrating Sourcing and Procurement Operations with other applications",
"Sourcing and Procurement Operations integration with Contract Management Pro",
"Using Now Assist for Contract Management in Sourcing and Procurement Operations"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/task/activate-na-cmpro-spo.html" id="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/task/activate-na-cmpro-spo.html"><body id="activate-na-cmpro-spo"><main rol... | {
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"title": "So... | # Enable Now Assist in Contract Management
Install the Now Assist in Contract Management plugin (sn\_cm\_gen\_ai) and activate the generative AI skills to use Now Assist skills in Contract Management.
## About this task
Use the Now Assist console to enable Now Assist in Contract Management. This console contains eve... | ---
title: Enable Now Assist in Contract Management
description: Install the Now Assist in Contract Management plugin (sn_cm_gen_ai) and
activate the generative AI skills to use Now Assist skills in Contract Management.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Sourcing and Procurement Operations
- Integ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/add-a-sourcing-request-to-a-negotiation-event.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/add-a-sourcing-request-to-a-negotiation-event.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/task/add-a-sourcing-request-to-a-negotiation-event.html | zurich | Add a sourcing request to a sourcing event | You can manage multi-supplier and multi-product negotiations by mapping similar sourcing requests and related negotiations to a sourcing event. | [] | [
"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Exploring Sourcing and Procurement Operations",
"Source-to-Pay Workspace"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/task/add-a-sourcing-request-to-a-negotiation-event.html" id="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/task/add-a-sourcing-request-to-a-negotiation-event.... | {
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"title": "So... | # Add a sourcing request to a sourcing event
You can manage multi-supplier and multi-product negotiations by mapping similar
sourcing requests and related negotiations to a sourcing event.
## Before you begin
Role required: sn\_shop.procurement\_specialist
## Procedure
1. Navigate to All > Procurement Case Managem... | ---
title: Add a sourcing request to a sourcing event
description: You can manage multi-supplier and multi-product negotiations by mapping
similar sourcing requests and related negotiations to a sourcing event.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Sourcing and Procurement Operations
- Exploring Sour... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/add-pipeline-sourcing-request.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/add-pipeline-sourcing-request.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/task/add-pipeline-sourcing-request.html | zurich | Add a pipeline project to a sourcing request | Add a pipeline project to a sourcing request to link project details, reduce manual data entry, and track sourcing progress against project timelines. | [] | [
"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Using Sourcing and Procurement Operations",
"Using Sourcing Pipeline Management"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/task/add-pipeline-sourcing-request.html" id="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/task/add-pipeline-sourcing-request.html"><body id="add-pipeline-sou... | {
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"title": "So... | # Add a pipeline project to a sourcing request
Add a pipeline project to a sourcing request to link project details, reduce manual data entry, and track sourcing progress against project timelines.
## Before you begin
Role required: sn\_shop.procurement\_specialist or admin
## About this task
You can add pipeline ... | ---
title: Add a pipeline project to a sourcing request
description: Add a pipeline project to a sourcing request to link project details,
reduce manual data entry, and track sourcing progress against project timelines.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Sourcing and Procurement Operations
- Using... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/add-products-to-shopping-cart.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/add-products-to-shopping-cart.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/task/add-products-to-shopping-cart.html | zurich | Add products to your shopping cart | Use your shopping cart to add multiple products that you have shortlisted and want to purchase when you are done shopping on Shopping Hub. | [] | [
"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Using Sourcing and Procurement Operations",
"Using Shopping Hub",
"Shopping cart"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/task/add-products-to-shopping-cart.html" id="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/task/add-products-to-shopping-cart.html"><body id="add-products-to-... | {
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"title": "So... | # Add products to your shopping cart
Use your shopping cart to add multiple products that you have shortlisted and want to purchase when you are done shopping on Shopping Hub.
## Before you begin
Role required: sn\_shop.shopper
## Procedure
1. Navigate to All > ShoppingHub > ShoppingHub Home.
2. Browse for the req... | ---
title: Add products to your shopping cart
description: Use your shopping cart to add multiple products that you have shortlisted
and want to purchase when you are done shopping on Shopping Hub.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Sourcing and Procurement Operations
- Using Sourcing and Procurem... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/close-pipeline-project.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/close-pipeline-project.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/task/close-pipeline-project.html | zurich | Close a pipeline project | As a sourcing manager, you can close the pipeline project when all the activities related to the sourcing pipeline project have been completed. | [] | [
"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Using Sourcing and Procurement Operations",
"Using Sourcing Pipeline Management"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/task/close-pipeline-project.html" id="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/task/close-pipeline-project.html"><body id="close-pipeline-project"><main ... | {
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"title": "So... | # Close a pipeline project
As a sourcing manager, you can close the pipeline project when all the activities related to the sourcing pipeline project have been completed.
## Before you begin
Ensure that you’ve qualified all the relevant suppliers, and have received all the bids and responses from them, before you be... | ---
title: Close a pipeline project
description: As a sourcing manager, you can close the pipeline project when all the
activities related to the sourcing pipeline project have been completed.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Sourcing and Procurement Operations
- Using Sourcing and Procurement O... |
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"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Using Sourcing and Procurement Operations",
"Using Sourcing Pipeline Management"
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"title": "So... | # Create a pipeline project manually
Create a pipeline project manually to record project details that are not automatically generated through an intake request.
## Before you begin
Role required: sn\_shop.procurement\_specialist or admin
## Procedure
1. Navigate to Source-to-Pay Workspace.
2. Select the list icon... | ---
title: Create a pipeline project manually
description: Create a pipeline project manually to record project details that are
not automatically generated through an intake request.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Sourcing and Procurement Operations
- Using Sourcing and Procurement Operations... |
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"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Integrating Sourcing and Procurement Operations with other applications",
"Sourcing and Procurement Operations integration with Contract Management Pro",
"Initiate a contract request"
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"title": "So... | # Initiate a contract request from Dynamic Related Records (DRR)
Initiate a contract request for purchase requisitions, sourcing requests, negotiations, or sourcing events from the Dynamic Related Records (DRR) section.
## Before you begin
Role required: admin
## Procedure
1. Navigate to the Source-to-Pay Workspac... | ---
title: Initiate a contract request from Dynamic Related Records (DRR)
description: Initiate a contract request for purchase requisitions, sourcing requests,
negotiations, or sourcing events from the Dynamic Related Records (DRR) section.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Sourcing and Procurem... |
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"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Integrating Sourcing and Procurement Operations with other applications",
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"Create Sourcing Request or Purchase Requisition in SPO via ITAM Workspace"
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"title": "So... | # Create purchase requisition from the ITAM Workspace
As an asset manager, use SPO’s purchasing flow from the ITAM Workspace to complete checkout when the requested item has contractual pricing.
## Before you begin
Role required: sn\_spend\_asset.spo\_shopper
## About this task
This task describes the options you ... | ---
title: Create purchase requisition from the ITAM Workspace
description: "As an asset manager, use SPO\u2019s purchasing flow from the ITAM Workspace\
\ to complete checkout when the requested item has contractual pricing."
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Sourcing and Procurement Operations
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/itam-spo-sourcing-checkout.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/itam-spo-sourcing-checkout.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/task/itam-spo-sourcing-checkout.html | zurich | Create sourcing request from the ITAM Workspace | As an asset manager, use SPO’s sourcing flow from the ITAM Workspace to complete checkout when the requested item doesn’t have contractual pricing. | [] | [
"Finance and Supply Chain",
"Sourcing and Procurement Operations",
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"title": "So... | # Create sourcing request from the ITAM Workspace
As an asset manager, use SPO’s sourcing flow from the ITAM Workspace to complete checkout when the requested item doesn’t have contractual pricing.
## Before you begin
Role required: sn\_spend\_asset.spo\_shopper
## About this task
This task describes the options y... | ---
title: Create sourcing request from the ITAM Workspace
description: "As an asset manager, use SPO\u2019s sourcing flow from the ITAM Workspace\
\ to complete checkout when the requested item doesn\u2019t have contractual pricing."
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Sourcing and Procurement Ope... |
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"Finance and Supply Chain",
"Sourcing and Procurement Operations",
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"Source-to-Pay Workspace",
"Working with Sourcing and Procurement Operations playbooks in the Source-to-Pay Workspace",
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"title": "So... | # Set up negotiations with suppliers and manage qualifications in playbook
Work on a negotiation setup playbook to manage qualification work, and review the sourcing requests, suppliers, and purchase lines, all within the premises of a sourcing event.
## Before you begin
Role required: Sourcing manager
Ensure that ... | ---
title: Set up negotiations with suppliers and manage qualifications in playbook
description: Work on a negotiation setup playbook to manage qualification work, and
review the sourcing requests, suppliers, and purchase lines, all within the premises
of a sourcing event.
keywords: []
breadcrumbs:
- Finance and Su... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/report-savings-pipeline.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/sourcing-procurement-operations/task/report-savings-pipeline.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/sourcing-procurement-operations/task/report-savings-pipeline.html | zurich | Report savings when awarding a supplier | When awarding a supplier, enter the spend and savings data for the sourcing event associated with the pipeline project. | [] | [
"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Using Sourcing and Procurement Operations",
"Using Sourcing Pipeline Management"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/task/report-savings-pipeline.html" id="bundle:zurich-source-to-pay-operations/enus/product/sourcing-procurement-operations/task/report-savings-pipeline.html"><body id="report-savings-pipeline"><ma... | {
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"title": "So... | # Report savings when awarding a supplier
When awarding a supplier, enter the spend and savings data for the sourcing event associated with the pipeline project.
## Before you begin
Role required: admin
## About this task
The sourcing event that you plan to work on, and all its associated negotiations, sourcing re... | ---
title: Report savings when awarding a supplier
description: When awarding a supplier, enter the spend and savings data for the sourcing
event associated with the pipeline project.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Sourcing and Procurement Operations
- Using Sourcing and Procurement Operations... |
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"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Exploring Sourcing and Procurement Operations",
"Source-to-Pay Workspace",
"Working with Sourcing and Procurement Operations playbooks in the Source-to-Pay Workspace",
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Decide if you want to negotiate with suppliers right away, or skip this step and start qualifying the sourcing request instead. You can perform these actions from the Sourcing approach section of the sourcing intake
playbook.
## Before you begin
Role required: Sourcing manage... | ---
title: Select a sourcing approach in playbook
description: Decide if you want to negotiate with suppliers right away, or skip this
step and start qualifying the sourcing request instead. You can perform these actions
from the Sourcing approach section of the sourcing intake playbook.
keywords: []
breadcrumbs:
-... |
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"Finance and Supply Chain",
"Sourcing and Procurement Operations",
"Integrating Sourcing and Procurement Operations with other applications",
"Sourcing and Procurement Operations integration with IT Asset Management"
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"title": "So... | # Create Sourcing Request or Purchase Requisition in SPO via ITAM Workspace
As an Asset Manager, you can create an SR or PR in SPO from the ITAM Workspace to fulfill IT and asset requests submitted through Employee Center.
## Before you begin
Role required: sn\_spend\_asset.spo\_shopper
## About this task
After an... | ---
title: Create Sourcing Request or Purchase Requisition in SPO via ITAM Workspace
description: As an Asset Manager, you can create an SR or PR in SPO from the ITAM
Workspace to fulfill IT and asset requests submitted through Employee Center.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Sourcing and Procu... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/concept/explore-supp-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/concept/explore-supp-mgmt.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/supplier-lifecycle-operations/concept/explore-supp-mgmt.html | zurich | Exploring Supplier Lifecycle Operations | Use ServiceNow® Supplier Lifecycle Operations to empower suppliers with self-service to simplify operations and improve productivity. | [] | [
"Finance and Supply Chain",
"Supplier Lifecycle Operations"
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"title": "Su... | # Exploring Supplier Lifecycle Operations
Use ServiceNow®
Supplier Lifecycle Operations to empower suppliers with self-service to simplify operations and improve productivity.
## Overview of Supplier Lifecycle Operations
Supplier Lifecycle Operations enables you to onboard suppliers quickly, effortlessly manage supp... | ---
title: Exploring Supplier Lifecycle Operations
description: "Use ServiceNow\xAE Supplier Lifecycle Operations to empower suppliers\
\ with self-service to simplify operations and improve productivity."
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Supplier Lifecycle Operations
---
# Exploring Supplier L... |
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"Finance and Supply Chain",
"Supplier Lifecycle Operations",
"Configuring Supplier Lifecycle Operations",
"Install Supplier Case Management"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/concept/post-upgrade-tasks-slo.html" id="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/concept/post-upgrade-tasks-slo.html"><body id="post-upgrade-tasks-slo"><mai... | {
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"title": "Su... | # Post-upgrade tasks for Supplier Case Management
After you upgrade to Washington DC, you must review all the post-upgrade tasks and complete them as needed.
| ---
title: Post-upgrade tasks for Supplier Case Management
description: After you upgrade to Washington DC, you must review all the post-upgrade
tasks and complete them as needed.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Supplier Lifecycle Operations
- Configuring Supplier Lifecycle Operations
- Install... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/concept/relish-slo-connector.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/concept/relish-slo-connector.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/supplier-lifecycle-operations/concept/relish-slo-connector.html | zurich | Relish Integration for Supplier Lifecycle Operations | The SLO Connector for Relish Data Assure plugin (x_reliq_slo_connec) provides an integration between Relish and Supplier Case Management plugin. | [] | [
"Finance and Supply Chain",
"Supplier Lifecycle Operations",
"Integrating Supplier Lifecycle Operations with other applications"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/concept/relish-slo-connector.html" id="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/concept/relish-slo-connector.html"><body id="relish-slo-connector"><main role... | {
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"title": "Su... | # Relish Integration for Supplier Lifecycle Operations
The SLO Connector for Relish Data Assure plugin (x\_reliq\_slo\_connec) provides an integration between Relish and Supplier Case Management plugin.
Important: Check your entitlements to determine whether you have access to Relish Integration for Supplier Lifecycl... | ---
title: Relish Integration for Supplier Lifecycle Operations
description: The SLO Connector for Relish Data Assure plugin (x_reliq_slo_connec)
provides an integration between Relish and Supplier Case Management plugin.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Supplier Lifecycle Operations
- Integrati... |
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"Finance and Supply Chain",
"Supplier Lifecycle Operations",
"Using Supplier Lifecycle Operations",
"Using Source-to-Pay Workspace",
"Managing supplier cases from the Source-to-Pay Workspace",
"Playbook for updating the supplier primary data"
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"title": "Su... | # Review supplier information using Relish
Using Relish integration, checking supplier's banking details, physical addresses, and sanction screening can be done efficiently.
Important: Check your entitlements to determine whether you have access to Relish integration.
The details of the following case types in the Re... | ---
title: Review supplier information using Relish
description: Using Relish integration, checking supplier's banking details, physical
addresses, and sanction screening can be done efficiently.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Supplier Lifecycle Operations
- Using Supplier Lifecycle Operations... |
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"title": "Su... | # Supplier Document Management
Supplier Lifecycle Operations uses the ServiceNow®
Document Management functionality to enable supplier managers, supplier owners,
supplier administrators, and supplier contacts to manage supplier documents.
Important: Check your entitlements to determine whether you have access to Docu... | ---
title: Supplier Document Management
description: "Supplier Lifecycle Operations uses the ServiceNow\xAE Document Management\
\ functionality to enable supplier managers, supplier owners, supplier administrators,\
\ and supplier contacts to manage supplier documents."
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"title": "Su... | # News Integration for Supplier Lifecycle Operations
The News Integration for Supplier Lifecycle Operations plugin (com.snc.sn\_supplier\_news) retrieves supplier news and activities using the Microsoft Bing News Search API and displays this information in the Supplier News and Activity section on the About tab of the... | ---
title: News Integration for Supplier Lifecycle Operations
description: The News Integration for Supplier Lifecycle Operations plugin (com.snc.sn_supplier_news)
retrieves supplier news and activities using the Microsoft Bing News Search API
and displays this information in the Supplier News and Activity section ... |
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"title": "Su... | # Supplier Payment Optimization reference
Reference topics provide additional information about Supplier Payment Optimization, including its data model and primary table.
Important: Check your entitlements to determine whether you have access to Supplier Payment Optimization.
| ---
title: Supplier Payment Optimization reference
description: Reference topics provide additional information about Supplier Payment
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Use the Advanced Work Assignment for Supplier Lifecycle Operations feature to automatically assign work items to agents based on availability and capacity.
Important: Check your entitlements to determine whether you have access to Advanced Work Assignment f... | ---
title: Advanced Work Assignment for Supplier Lifecycle Operations
description: Use the Advanced Work Assignment for Supplier Lifecycle Operations feature
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The Supplier Case Management application (com.snc.sn\_supplier\_mgmt) logs and tracks all supplier-related cases and tasks. It also provides support for Advanced Work Assignments and the ability to resolve cases via
playbooks.
Important:
* Check your entitlements to determine whether you... | ---
title: Supplier Case Management
description: "The Supplier Case Management application (com.snc.sn_supplier_mgmt)\
\ logs and tracks all supplier-related cases and tasks. It also provides support\
\ for Advanced Work Assignment\u200Bs and the ability to resolve cases via playbooks\u200B\
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The Supplier Common Architecture application (com.snc.sn\_slm) contains tables of the Supplier Case Management application that can be commonly used and extended by other products. The Supplier Common Architecture application also contains the roles required for the Supplier Case Managem... | ---
title: Supplier Common Architecture
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tables of the Supplier Case Management application that can be commonly used and
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Supplier Operations provides advanced case management capabilities to handle key supplier lifecycle events such as onboarding, offboarding, and ongoing operations.
Important:
* Check your entitlements to determine whether you have access to Supplier Operations.
* Supplier Operations application... | ---
title: Supplier Operations
description: Supplier Operations provides advanced case management capabilities to
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Managing supplier relationship and performance is a key aspect of supplier management that aims to optimize the value and quality of the products and services delivered by suppliers.
Important: Check your entitlements to determine whether you have access to Supplier ... | ---
title: Supplier Relationship and Performance Management
description: Managing supplier relationship and performance is a key aspect of supplier
management that aims to optimize the value and quality of the products and services
delivered by suppliers.
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Supplier managers can view the potential returns or savings when suppliers accept commercial credit card payments. They can convert high-potential suppliers, and capture value through card-based payments.
Important: Check your entitlements to determine whether you have access to Suppli... | ---
title: Supplier Payment Optimization
description: Supplier managers can view the potential returns or savings when suppliers
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The following diagram shows the tables and their relationships that comprise the Supplier Relationship and Performance Management data model.
Important: Check your entitlements to determine whether you have access to Supplier Relationship and Performance M... | ---
title: Supplier Relationship and Performance Management data model
description: The following diagram shows the tables and their relationships that comprise
the Supplier Relationship and Performance Management data model.
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Reference topics provide additional information about Supplier Relationship and Performance Management, including its data model, lists, and forms.
Important: Check your entitlements to determine whether you have access to Supplier Relationship and Performa... | ---
title: Supplier Relationship and Performance Management reference
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The Supplier Task table architecture has been restructured in the Washington DC and Yokohama releases.
In releases before the Washington DC release, the Supplier Task [sn\_slm\_task] table extended the Task [task] table.
Starting with the Washington DC release, the Supplier Task [s... | ---
title: Restructured Supplier Task table
description: The Supplier Task table architecture has been restructured in the Washington
DC and Yokohama releases.
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Use Supplier Payment Optimization for estimating potential savings from credit card payments and view the Payment Optimization dashboard.
Important: Check your entitlements to determine whether you have access to Supplier Payment Optimization.
| ---
title: Using Supplier Payment Optimization
description: Use Supplier Payment Optimization for estimating potential savings from
credit card payments and view the Payment Optimization dashboard.
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- Supplier Lifecycle Operations
- Using Supplier Lifecycle Operatio... |
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"SRPM",
"using srpm"
] | [
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"Using Supplier Lifecycle Operations"
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"title": "Su... | # Using Supplier Relationship and Performance Management
Use Supplier Relationship and Performance Management for monitoring and managing supplier performance.
Important: Check your entitlements to determine whether you have access to Supplier Relationship and Performance Management.
| ---
title: Using Supplier Relationship and Performance Management
description: Use Supplier Relationship and Performance Management for monitoring and
managing supplier performance.
keywords:
- SRPM
- using srpm
breadcrumbs:
- Finance and Supply Chain
- Supplier Lifecycle Operations
- Using Supplier Lifecycle Operati... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/reference/config-prop-supp-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/reference/config-prop-supp-mgmt.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/supplier-lifecycle-operations/reference/config-prop-supp-mgmt.html | zurich | Configure properties for Supplier Case Management | Use these properties to configure settings for the Supplier Case Management application from the Properties page. | [] | [
"Finance and Supply Chain",
"Supplier Lifecycle Operations",
"Configuring Supplier Lifecycle Operations",
"Install Supplier Case Management"
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"title": "Su... | # Configure properties for Supplier Case Management
Use these properties to configure settings for the Supplier Case Management application from the Properties page.
Navigate to All > Supplier Case Management > Properties.Note: The Properties page displays the properties for Craft only if you have installed the Craft... | ---
title: Configure properties for Supplier Case Management
description: Use these properties to configure settings for the Supplier Case Management
application from the Properties page.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Supplier Lifecycle Operations
- Configuring Supplier Lifecycle Operations
-... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/reference/slm-plugin-list.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/reference/slm-plugin-list.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/supplier-lifecycle-operations/reference/slm-plugin-list.html | zurich | Application plugin installation sequence in Supplier Case Management | The following table provides the list of plugins for Supplier Case Management, a high-level description of each plugin, and the dependencies that are required before installing each plugin. | [] | [
"Finance and Supply Chain",
"Supplier Lifecycle Operations",
"Configuring Supplier Lifecycle Operations",
"Install Supplier Case Management"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/reference/slm-plugin-list.html" id="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/reference/slm-plugin-list.html"><body id="slm-plugin-list"><main role="main"><ar... | {
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"title": "Su... | # Application plugin installation sequence in Supplier Case Management
The following table provides the list of plugins for Supplier Case Management, a high-level description of each plugin, and the dependencies that are required before installing each plugin.
Table 1. Supplier Case Management application plugin list... | ---
title: Application plugin installation sequence in Supplier Case Management
description: The following table provides the list of plugins for Supplier Case Management,
a high-level description of each plugin, and the dependencies that are required
before installing each plugin.
keywords: []
breadcrumbs:
- Finan... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/reference/spend-savings-estimation-table.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/reference/spend-savings-estimation-table.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/supplier-lifecycle-operations/reference/spend-savings-estimation-table.html | zurich | Spend Savings Estimation table | The Spend Savings Estimation [sn_slm_opt_spend_savings_estimation] table stores the saving estimates generated by the saving estimator tool. | [] | [
"Finance and Supply Chain",
"Supplier Lifecycle Operations",
"Supplier Lifecycle Operations reference",
"Supplier Payment Optimization reference"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/reference/spend-savings-estimation-table.html" id="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/reference/spend-savings-estimation-table.html"><body id="spend-sa... | {
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"title": "Su... | # Spend Savings Estimation table
The Spend Savings Estimation [sn\_slm\_opt\_spend\_savings\_estimation] table stores the saving estimates generated by the saving estimator tool.
## Spend Savings Estimation [sn\_slm\_opt\_spend\_savings\_estimation] table
The Spend Savings Estimation [sn\_slm\_opt\_spend\_savings\_e... | ---
title: Spend Savings Estimation table
description: The Spend Savings Estimation [sn_slm_opt_spend_savings_estimation] table
stores the saving estimates generated by the saving estimator tool.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Supplier Lifecycle Operations
- Supplier Lifecycle Operations refer... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/reference/supp-opt-data-model.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/reference/supp-opt-data-model.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/supplier-lifecycle-operations/reference/supp-opt-data-model.html | zurich | Supplier Payment Optimization data model | The diagram shows the tables and their relationships that comprise the Supplier Payment Optimization data model. | [] | [
"Finance and Supply Chain",
"Supplier Lifecycle Operations",
"Supplier Lifecycle Operations reference",
"Supplier Payment Optimization reference"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/reference/supp-opt-data-model.html" id="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/reference/supp-opt-data-model.html"><body id="supp-opt-data-model"><main rol... | {
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"title": "Su... | # Supplier Payment Optimization data model
The diagram shows the tables and their relationships that comprise the Supplier Payment Optimization data model.
Important: Check your entitlements to determine whether you have access to Supplier Relationship and Performance Management.
| ---
title: Supplier Payment Optimization data model
description: The diagram shows the tables and their relationships that comprise the
Supplier Payment Optimization data model.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Supplier Lifecycle Operations
- Supplier Lifecycle Operations reference
- Supplier Pa... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/task/auth-profile-using-relish.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/task/auth-profile-using-relish.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/supplier-lifecycle-operations/task/auth-profile-using-relish.html | zurich | Set up authentication profile using Relish credentials | Create a basic authentication profile that can be used for web service integration with Relish. Register the Relish user name and password to create the authentication profile. | [] | [
"Finance and Supply Chain",
"Supplier Lifecycle Operations",
"Integrating Supplier Lifecycle Operations with other applications",
"Relish Integration for Supplier Lifecycle Operations"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/task/auth-profile-using-relish.html" id="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/task/auth-profile-using-relish.html"><body id="auth-profile-using-relish"><... | {
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"title": "Su... | # Set up authentication profile using Relish credentials
Create a basic authentication profile that can be used for web service integration with Relish. Register the Relish user name and password to create the authentication profile.
## Before you begin
Role required: admin
## Procedure
1. Navigate to Connections ... | ---
title: Set up authentication profile using Relish credentials
description: Create a basic authentication profile that can be used for web service
integration with Relish. Register the Relish user name and password to create the
authentication profile.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Suppl... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/task/estimate-savings.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/task/estimate-savings.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/supplier-lifecycle-operations/task/estimate-savings.html | zurich | Estimate savings | The saving estimator tool is used to calculate potential savings from credit card payments. The tool uses default values and allows users to modify billing cycles and other parameters to create new estimates. | [] | [
"Finance and Supply Chain",
"Supplier Lifecycle Operations",
"Using Supplier Lifecycle Operations",
"Using Supplier Payment Optimization"
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"title": "Su... | # Estimate savings
The saving estimator tool is used to calculate potential savings from credit card payments. The tool uses default values and allows users to modify billing cycles and other parameters to create new estimates.
## Before you begin
Role required: sn\_slm.manager or admin
Important: Check your entitl... | ---
title: Estimate savings
description: The saving estimator tool is used to calculate potential savings from
credit card payments. The tool uses default values and allows users to modify billing
cycles and other parameters to create new estimates.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Supplier Li... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/task/install-supp-mgmt.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/task/install-supp-mgmt.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/supplier-lifecycle-operations/task/install-supp-mgmt.html | zurich | Install Supplier Case Management | You can install the Supplier Case Management application (com.snc.sn_supplier_mgmt) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed. | [] | [
"Finance and Supply Chain",
"Supplier Lifecycle Operations",
"Configuring Supplier Lifecycle Operations"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/task/install-supp-mgmt.html" id="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/task/install-supp-mgmt.html"><body id="install-supp-mgmt"><main role="main"><articl... | {
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"title": "Su... | # Install Supplier Case Management
You can install the Supplier Case Management application (com.snc.sn\_supplier\_mgmt) if you have the admin role. The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.
## Before you begin
Important: Che... | ---
title: Install Supplier Case Management
description: "You can install the Supplier Case Management application (com.snc.sn_supplier_mgmt)\
\ if you have the admin role. The application includes demo data and installs related\
\ ServiceNow\xAE Store applications and plugins if they are not already installed."
ke... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/task/install-supplier-ops.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/task/install-supplier-ops.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/supplier-lifecycle-operations/task/install-supplier-ops.html | zurich | Install Supplier Operations | You can install the Supplier Operations application (com.snc.sn_so) to access advanced case management capabilities to handle key supplier lifecycle events. | [] | [
"Finance and Supply Chain",
"Supplier Lifecycle Operations",
"Configuring Supplier Lifecycle Operations"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/task/install-supplier-ops.html" id="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/task/install-supplier-ops.html"><body id="install-supplier-ops"><main role="main... | {
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"title": "Su... | # Install Supplier Operations
You can install the Supplier Operations application (com.snc.sn\_so) to access advanced case management capabilities to handle key supplier lifecycle events.
## Before you begin
Important: Check your entitlements to determine whether you have access to Supplier Operations.
Role require... | ---
title: Install Supplier Operations
description: You can install the Supplier Operations application (com.snc.sn_so) to
access advanced case management capabilities to handle key supplier lifecycle events.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Supplier Lifecycle Operations
- Configuring Supplier L... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/task/start-chat-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/task/start-chat-portal.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/supplier-lifecycle-operations/task/start-chat-portal.html | zurich | Start a chat session from the Supplier Collaboration Portal | As a supplier contact, you can start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers. | [] | [
"Finance and Supply Chain",
"Supplier Lifecycle Operations",
"Using Supplier Lifecycle Operations",
"Using Supplier Collaboration Portal"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/task/start-chat-portal.html" id="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/task/start-chat-portal.html"><body id="start-chat-portal"><main role="main"><articl... | {
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"title": "Su... | # Start a chat session from the Supplier Collaboration Portal
As a supplier contact, you can start a chat session from the Supplier Collaboration Portal and interact with supplier fulfillers.
## Before you begin
Important: Check your entitlements to determine whether you have access to Live Agent Support. The chat f... | ---
title: Start a chat session from the Supplier Collaboration Portal
description: As a supplier contact, you can start a chat session from the Supplier
Collaboration Portal and interact with supplier fulfillers.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Supplier Lifecycle Operations
- Using Supplier Li... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/task/view-payment-opt-db.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/product/supplier-lifecycle-operations/task/view-payment-opt-db.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | product/supplier-lifecycle-operations/task/view-payment-opt-db.html | zurich | View the Payment Optimization dashboard | The Payment optimization dashboard provides an overview of total spends and potential savings for all suppliers. | [] | [
"Finance and Supply Chain",
"Supplier Lifecycle Operations",
"Using Supplier Lifecycle Operations",
"Using Supplier Payment Optimization"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/task/view-payment-opt-db.html" id="bundle:zurich-source-to-pay-operations/enus/product/supplier-lifecycle-operations/task/view-payment-opt-db.html"><body id="view-payment-opt-db"><main role="main"><... | {
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"title": "Su... | # View the Payment Optimization dashboard
The Payment optimization dashboard provides an overview of total spends and potential savings for all suppliers.
## Before you begin
Role required: sn\_slm.manager or admin
Important: Check your entitlements to determine whether you have access to Supplier Payment Optimizat... | ---
title: View the Payment Optimization dashboard
description: The Payment optimization dashboard provides an overview of total spends
and potential savings for all suppliers.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Supplier Lifecycle Operations
- Using Supplier Lifecycle Operations
- Using Supplier P... |
https://www.servicenow.com/docs/en-US/bundle/zurich-source-to-pay-operations/page/reuse/glossary/A/gloss-accounts-payable.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-source-to-pay-operations/page/reuse/glossary/A/gloss-accounts-payable.html | 2025-08-05 | daily | 0.5 | 268.xml | en-US | zurich-source-to-pay-operations | reuse/glossary/A/gloss-accounts-payable.html | zurich | Accounts Payable | The process of managing and paying invoices from suppliers. | [] | [
"Finance and Supply Chain",
"Accounts Payable Operations",
"Accounts Payable Operations reference",
"Approval Plan form",
"Accounts Payable Operations glossary",
"A"
] | <article class="hascomments" data-page="bundle:zurich-source-to-pay-operations/enus/reuse/glossary/A/gloss-accounts-payable.html" id="bundle:zurich-source-to-pay-operations/enus/reuse/glossary/A/gloss-accounts-payable.html"><body id="gloss-accounts-payable"><main role="main"><article role="article" class="dita" id="glo... | {
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"title": "Ac... | # Accounts Payable
The process of managing and paying invoices from suppliers.
| ---
title: Accounts Payable
description: The process of managing and paying invoices from suppliers.
keywords: []
breadcrumbs:
- Finance and Supply Chain
- Accounts Payable Operations
- Accounts Payable Operations reference
- Approval Plan form
- Accounts Payable Operations glossary
- A
---
# Accounts Payable
The pro... |
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