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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
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"t... | # Activation information for all Zurich features and products
Cumulative release notes summary on activation information for Zurich features and products.
Some products and features require specific subscriptions, roles, or licenses. Other features are part of the ServiceNow AI Platform® and are active by default.
... | ---
title: Activation information for all Zurich features and products
description: Cumulative release notes summary on activation information for Zurich
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keywords: []
breadcrumbs:
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"t... | # Additional requirements for all Zurich features and products
Cumulative release notes summary on additional requirements for Zurich features and products.
To use certain products, specific setups or third-party requirements are required.
| Application or feature | Details |
| --- | --- |
| AIOps LEAP | You should... | ---
title: Additional requirements for all Zurich features and products
description: Cumulative release notes summary on additional requirements for Zurich
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breadcrumbs:
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"t... | # Browser requirements for all Zurich features and products
Cumulative release notes summary on browser requirements for Zurich features and
products.
Several products have specific browser requirements. Review this information to ensure you are using the correct browsers and browser versions.
| Application or featu... | ---
title: Browser requirements for all Zurich features and products
description: Cumulative release notes summary on browser requirements for Zurich features
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keywords: []
breadcrumbs:
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"t... | # Changes to Zurich features and products
Cumulative release notes summary on changes to Zurich features and
products.
Existing ServiceNow products were updated and changed in Zurich. This includes the renaming of certain buttons or features.
| Application or feature | Details |
| --- | --- |
| AI Control Tower | ... | ---
title: Changes to Zurich features and products
description: Cumulative release notes summary on changes to Zurich features and products.
keywords: []
breadcrumbs:
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"t... | # Deprecation information for all Zurich features and products
Cumulative release notes summary on deprecation information for Zurich features and products.
For more information about plugins in Zurich, refer to
List of plugins (Utah)
and
Changes to plugins in the Utah release
.
| Application or feature | Details |
... | ---
title: Deprecation information for all Zurich features and products
description: Cumulative release notes summary on deprecation information for Zurich
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keywords: []
breadcrumbs:
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"t... | # Highlights for all Zurich features and products
Cumulative release notes summary on highlights of Zurich features and
products.
Review the product highlights to learn what's new in Zurich.
| Application or feature | Details |
| --- | --- |
| AI Control Tower | |
| AI Risk and Compliance | * Aggregate system-level... | ---
title: Highlights for all Zurich features and products
description: Cumulative release notes summary on highlights of Zurich features and
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breadcrumbs:
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"t... | # Product localization information in Zurich
Cumulative release notes summary on new Zurich features and
products.
Some products may have specific localization requirements or behavior in Zurich.
| Application or feature | Details |
| --- | --- |
| AI Search | AI Search supports international languages. For details ... | ---
title: Product localization information in Zurich
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# Prod... |
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"t... | # New features and products in Zurich
Cumulative release notes summary on new Zurich features and
products.
New products were introduced in Zurich, and additional features were added to existing ServiceNow products.
| Application or feature | Details |
| --- | --- |
| AI Control Tower | |
| AI Risk and Compliance ... | ---
title: New features and products in Zurich
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"t... | # Removed features and products in Zurich
Cumulative release notes summary on features that were removed from Zurich features and
products.
Some features were removed as part of Zurich product updates.
| Application or feature | Details |
| --- | --- |
| Advanced Risk | To enhance the Risk Workspace home page load p... | ---
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"t... | # Upgrade information for all Zurich features and products
Cumulative release notes summary on upgrade information for Zurich features and
products.
Before you upgrade to Zurich, review the upgrade information for any products you may have. Some products require you to complete specific tasks before you upgrade.
| A... | ---
title: Upgrade information for all Zurich features and products
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"t... | # Applicant Center release notes
The ServiceNow®
Applicant Center application provides your applicants with a dedicated portal that has a seamless process and supports effective engagement with the stakeholders in the hiring process. Applicant Center is a new application in the Zurich release.
## Applicant Center hig... | ---
title: Applicant Center release notes
description: "The ServiceNow\xAE Applicant Center application provides your applicants\
\ with a dedicated portal that has a seamless process and supports effective engagement\
\ with the stakeholders in the hiring process. Applicant Center is a new application\
\ in the ... |
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The ServiceNow®
Hiring application in the Manager Hub streamlines the hiring process and enhances collaboration, accountability, and communication for hiring managers. Hiring is a new application in the Zurich release.
## Hiring highlights for the Zurich release
* Manage all your hiring needs ... | ---
title: Hiring release notes
description: "The ServiceNow\xAE Hiring application in the Manager Hub streamlines\
\ the hiring process and enhances collaboration, accountability, and communication\
\ for hiring managers. Hiring is a new application in the Zurich release."
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The ServiceNow®
Interview management application streamlines the interview setup and scheduling process by minimizing manual tasks and improving efficiency. Interview management is a new application in the Zurich release.
## Interview management highlights for the Zurich release
... | ---
title: Interview management release notes
description: "The ServiceNow\xAE Interview management application streamlines the\
\ interview setup and scheduling process by minimizing manual tasks and improving\
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"t... | # Now Assist in Hiring Experiences release notes
The ServiceNow®
Now Assist in Hiring Experiences application leverages AI agents and their generative AI capabilities to autonomously execute talent acquisition tasks with minimal need for manual intervention. Now Assist in Hiring Experiences is a new feature in the Zur... | ---
title: Now Assist in Hiring Experiences release notes
description: "The ServiceNow\xAE Now Assist in Hiring Experiences application leverages\
\ AI agents and their generative AI capabilities to autonomously execute talent\
\ acquisition tasks with minimal need for manual intervention. Now Assist in Hiring\
\... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/talent-acquisition/recruiter-workspace-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/talent-acquisition/recruiter-workspace-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/talent-acquisition/recruiter-workspace-rn.html | zurich | Recruitment workspace release notes | The ServiceNow® Recruitment workspace application provides a flexible workspace for you as a recruiter to manage, prioritize, and perform your work. Recruitment workspace is a new application in the Zurich release. | [] | [
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"t... | # Recruitment workspace release notes
The ServiceNow®
Recruitment workspace application provides a flexible workspace for you as a recruiter to manage, prioritize, and perform your work. Recruitment workspace is a new application in the Zurich release.
## Recruitment workspace highlights for the Zurich release
* Pla... | ---
title: Recruitment workspace release notes
description: "The ServiceNow\xAE Recruitment workspace application provides a flexible\
\ workspace for you as a recruiter to manage, prioritize, and perform your work.\
\ Recruitment workspace is a new application in the Zurich release."
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https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/talent-acquisition/talent-acquisition-rn-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/talent-acquisition/talent-acquisition-rn-landing.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/talent-acquisition/talent-acquisition-rn-landing.html | zurich | Hiring Experiences release notes | Hiring Experiences is a suite of applications that offers a flexible and interactive workspace where hiring managers, recruiters, interviewers, and applicants can seamlessly perform their respective hiring tasks. Hiring Experiences has new applications and features in the Zurich release. | [] | [
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"t... | # Hiring Experiences release notes
Hiring Experiences is a suite of applications that offers a flexible and interactive workspace where hiring managers, recruiters, interviewers, and applicants can seamlessly perform their respective hiring tasks. Hiring Experiences has new applications and features in the Zurich rele... | ---
title: Hiring Experiences release notes
description: Hiring Experiences is a suite of applications that offers a flexible
and interactive workspace where hiring managers, recruiters, interviewers, and applicants
can seamlessly perform their respective hiring tasks. Hiring Experiences has new
applications and ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/talent-acquisition/talent-profile-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/talent-acquisition/talent-profile-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/talent-acquisition/talent-profile-rn.html | zurich | Talent profile release notes | The ServiceNow® Talent profile application helps you get an aggregated view of different talent types at different touch points in the hiring workflow. Talent profile is a new application in the Zurich release. | [] | [
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"t... | # Talent profile release notes
The ServiceNow®
Talent profile application helps you get an aggregated view of different talent types at different touch points in the hiring workflow. Talent profile is a new application in the Zurich release.
## Talent profile highlights for the Zurich release
* Make faster hiring de... | ---
title: Talent profile release notes
description: "The ServiceNow\xAE Talent profile application helps you get an aggregated\
\ view of different talent types at different touch points in the hiring workflow.\
\ Talent profile is a new application in the Zurich release."
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https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/tmt/account-lifecycle-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/tmt/account-lifecycle-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/tmt/account-lifecycle-rn.html | zurich | Customer Success Management release notes | The ServiceNow® Customer Success Management application helps you to streamline your onboarding process, define and track objectives and outcomes, identify and mitigate risks, and increase renewal rates. Customer Success Management was enhanced and updated in the Zurich release. | [] | [
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"t... | # Customer Success Management release notes
The ServiceNow®
Customer Success Management application helps you to streamline your onboarding process, define and track objectives and outcomes, identify and mitigate risks, and increase renewal rates. Customer Success Management was enhanced and updated in the Zurich rele... | ---
title: Customer Success Management release notes
description: "The ServiceNow\xAE Customer Success Management application helps you\
\ to streamline your onboarding process, define and track objectives and outcomes,\
\ identify and mitigate risks, and increase renewal rates. Customer Success Management\
\ was... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/tmt/customer-service-problem-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/tmt/customer-service-problem-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/tmt/customer-service-problem-management-rn.html | zurich | Customer Service Problem Management release notes | The ServiceNow® Customer Service Problem Management application helps customer to identify and resolve service problems. Automatically suggests relevant diagnostic tests, as configured by admin, to check the service quality and troubleshoot the problem effectively. After identifying the root cause, the | [] | [
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"t... | # Customer Service Problem Management release notes
The ServiceNow®
Customer Service Problem Management application helps customer to identify and resolve service problems. Automatically suggests relevant diagnostic tests, as configured by admin, to check the service quality and
troubleshoot the problem effectively. A... | ---
title: Customer Service Problem Management release notes
description: "The ServiceNow\xAE Customer Service Problem Management application helps\
\ customer to identify and resolve service problems. Automatically suggests relevant\
\ diagnostic tests, as configured by admin, to check the service quality and trou... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/tmt/field-service-management-telecommunication-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/tmt/field-service-management-telecommunication-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/tmt/field-service-management-telecommunication-rn.html | zurich | Field Service Management for Telecommunication release notes | The ServiceNow Field Service Management for Telecommunication application enables you to manage the field service workflow for the telecommunication industry. Field Service Management for Telecommunication was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
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"t... | # Field Service Management for Telecommunication release notes
The ServiceNow
Field Service Management for Telecommunication application enables you to manage the field service workflow for the telecommunication industry. Field Service Management for Telecommunication was enhanced and updated in the Zurich release.
#... | ---
title: Field Service Management for Telecommunication release notes
description: The ServiceNow Field Service Management for Telecommunication application
enables you to manage the field service workflow for the telecommunication industry.
Field Service Management for Telecommunication was enhanced and updated ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/tmt/proactive-service-experience-worflows-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/tmt/proactive-service-experience-worflows-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/tmt/proactive-service-experience-worflows-rn.html | zurich | Proactive Service Experience Workflows release notes | The ServiceNow® Proactive Service Experience Workflows helps your technical support teams identify your impacted customers, communicate directly with them, escalate a case if needed, and auto-generate cases for faster issue resolution. Proactive Service Experience Workflows was enhanced and updated in | [] | [
"Zurich release notes",
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"t... | # Proactive Service Experience Workflows release notes
The ServiceNow®
Proactive Service Experience Workflows helps your technical support teams identify your impacted customers, communicate directly with them, escalate a case if needed, and auto-generate cases for faster issue resolution. Proactive Service Experience... | ---
title: Proactive Service Experience Workflows release notes
description: "The ServiceNow\xAE Proactive Service Experience Workflows helps your\
\ technical support teams identify your impacted customers, communicate directly\
\ with them, escalate a case if needed, and auto-generate cases for faster issue\
\ ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/tmt/service-bridge-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/tmt/service-bridge-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/tmt/service-bridge-rn.html | zurich | Service Bridge release notes | ServiceNow® Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality. This application enables providers and consumers to connect and track services directly between instances without having to configure and maintain custom integrations. Service | [] | [
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"t... | # Service Bridge release notes
ServiceNow®
Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality. This application enables providers and consumers to connect and track services directly between instances without
having to configure and maintain custom integrations. Serv... | ---
title: Service Bridge release notes
description: "ServiceNow\xAE Service Bridge will be renamed for the 2026 Australia\
\ release and will maintain the same functionality. This application enables providers\
\ and consumers to connect and track services directly between instances without\
\ having to configur... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/tmt/telecommunications-network-inventory-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/tmt/telecommunications-network-inventory-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/tmt/telecommunications-network-inventory-rn.html | zurich | Telecommunications Network Inventory release notes | The ServiceNow® Telecommunications Network Inventory application enables network planners to model physical, logical, or virtual networks, support data center infrastructure management, and perform design and assign services. Telecommunications Network Inventory was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
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] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/tmt/telecommunications-network-inventory-rn.html" id="bundle:zurich-release-notes/enus/release-notes/tmt/telecommunications-network-inventory-rn.html"><body id="telecommunications-network-inventory-rn"><main role="main"><article role... | {
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"t... | # Telecommunications Network Inventory release notes
The ServiceNow®
Telecommunications Network Inventory application enables network planners to model physical, logical, or virtual networks, support data center infrastructure management, and perform design and assign services. Telecommunications Network Inventory was... | ---
title: Telecommunications Network Inventory release notes
description: "The ServiceNow\xAE Telecommunications Network Inventory application\
\ enables network planners to model physical, logical, or virtual networks, support\
\ data center infrastructure management, and perform design and assign services.\
\ ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/tmt/telecommunications-service-operations-management-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/tmt/telecommunications-service-operations-management-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/tmt/telecommunications-service-operations-management-rn.html | zurich | Telecommunications Service Operations Management (TSOM) release notes | The ServiceNow® Telecommunications Service Operations Management (TSOM) application helps service providers enhance operational efficiency and network reliability. The application provides visibility into network infrastructure and streamlining data accuracy across systems. The features are designed to support proactiv... | [] | [
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] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/tmt/telecommunications-service-operations-management-rn.html" id="bundle:zurich-release-notes/enus/release-notes/tmt/telecommunications-service-operations-management-rn.html"><body id="telecommunications-service-operations-management... | {
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"t... | # Telecommunications Service Operations Management (TSOM) release notes
The ServiceNow®
Telecommunications Service Operations Management (TSOM) application helps service providers enhance operational efficiency and network reliability. The application provides visibility into network infrastructure and streamlining da... | ---
title: Telecommunications Service Operations Management (TSOM) release notes
description: "The ServiceNow\xAE Telecommunications Service Operations Management\
\ (TSOM) application helps service providers enhance operational efficiency and\
\ network reliability. The application provides visibility into network... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/unified-employee-experience/employee-center-pro-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/unified-employee-experience/employee-center-pro-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/unified-employee-experience/employee-center-pro-rn.html | zurich | Employee Center Pro release notes | The ServiceNow® Employee Center Pro application provides a central hub for departmental services with unified system access and actionable content experiences. Employee Center Pro was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
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"t... | # Employee Center Pro release notes
The ServiceNow®
Employee Center Pro application provides a central hub for departmental services with unified system access and actionable content experiences. Employee Center Pro was enhanced and updated in the Zurich release.
## Employee Center Pro highlights for the Zurich relea... | ---
title: Employee Center Pro release notes
description: "The ServiceNow\xAE Employee Center Pro application provides a central\
\ hub for departmental services with unified system access and actionable content\
\ experiences. Employee Center Pro was enhanced and updated in the Zurich release."
keywords: []
breadc... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/unified-employee-experience/employee-center-rn.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/unified-employee-experience/employee-center-rn.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/unified-employee-experience/employee-center-rn.html | zurich | Employee Center release notes | The ServiceNow® Employee Center application is a standard multidepartment, dynamic employee portal for unified service delivery and engagement. Employee Center was enhanced and updated in the Zurich release. | [] | [
"Zurich release notes",
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"t... | # Employee Center release notes
The ServiceNow®
Employee Center application is a standard multidepartment, dynamic employee portal for unified service delivery and engagement. Employee Center was enhanced and updated in the Zurich release.
## Employee Center highlights for the Zurich release
* Use the Now Assist for... | ---
title: Employee Center release notes
description: "The ServiceNow\xAE Employee Center application is a standard multidepartment,\
\ dynamic employee portal for unified service delivery and engagement. Employee\
\ Center was enhanced and updated in the Zurich release."
keywords: []
breadcrumbs:
- Zurich release ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-release-notes/page/release-notes/unified-employee-experience/uex-rn-landing.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-release-notes/page/release-notes/unified-employee-experience/uex-rn-landing.html | 2025-08-21 | daily | 0.5 | 268.xml | en-US | zurich-release-notes | release-notes/unified-employee-experience/uex-rn-landing.html | zurich | Unified Employee Experience release notes | The Unified Employee Experience has new and updated applications and features in the Zurich release. | [] | [
"Zurich release notes",
"Learn about the Zurich release",
"Release notes for upgrading from Yokohama",
"Features and changes by product",
"Employee Service Management release notes"
] | <article class="hascomments" data-page="bundle:zurich-release-notes/enus/release-notes/unified-employee-experience/uex-rn-landing.html" id="bundle:zurich-release-notes/enus/release-notes/unified-employee-experience/uex-rn-landing.html"><body id="uex-rn-landing"><main role="main"><article role="article" class="dita" id=... | {
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"breadcrumbs": [
{
"title": "Zurich release notes",
"topic_id": "release-notes/family-release-notes.html"
},
{
"title": "Learn about the Zurich release",
"t... | # Unified Employee Experience release notes
The Unified Employee Experience has new and updated applications and features in the Zurich release.
| ---
title: Unified Employee Experience release notes
description: The Unified Employee Experience has new and updated applications and
features in the Zurich release.
keywords: []
breadcrumbs:
- Zurich release notes
- Learn about the Zurich release
- Release notes for upgrading from Yokohama
- Features and changes by... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-case.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-case.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-case.html | zurich | Retail case overview | The Retail case table stores information about your retail case types and provides the base for retail case creation. This table extends the Customer Service Management case table. All fields utilized through Customer Service Management case remain intact. | [] | [
"Retail",
"Exploring Retail"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-case.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-case.html"><body id="rahi-retail-case"><main role="main"><article role="article" class="dita" id="rahi-retail-case"... | {
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"title": "Retail",
"topic_id": "product/rahi-retail/concept/rahi-retail-operations-overview.html"
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{
"title": "Exploring Retail",
"topi... | # Retail case overview
The Retail case table stores information about your retail case types and provides the base for retail case creation. This table extends the Customer Service Management case table. All fields utilized through Customer
Service Management case remain intact.
An abstract case (or abstract case typ... | ---
title: Retail case overview
description: The Retail case table stores information about your retail case types
and provides the base for retail case creation. This table extends the Customer
Service Management case table. All fields utilized through Customer Service Management
case remain intact.
keywords: []... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-close-customer-case-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-close-customer-case-workspace.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-close-customer-case-workspace.html | zurich | Close a customer complaint case in workspace | Provide a resolution and close a customer complaint case in workspace. | [] | [
"Retail",
"Manage customer complaints"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-close-customer-case-workspace.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-close-customer-case-workspace.html"><body id="rahi-retail-close-customer-case-workspace"><... | {
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"title": "Manage customer complaints",
... | # Close a customer complaint case in workspace
Provide a resolution and close a customer complaint case in workspace.
## Before you begin
Roles required: sn\_rtl\_cs\_cmplnt.agent, sn\_rtl\_cs\_cmplnt.agent\_manager
## Procedure
1. Navigate to Lists > Retail Customer Complaints > All.
2. Select the case number to ... | ---
title: Close a customer complaint case in workspace
description: Provide a resolution and close a customer complaint case in workspace.
keywords: []
breadcrumbs:
- Retail
- Manage customer complaints
---
# Close a customer complaint case in workspace
Provide a resolution and close a customer complaint case in wor... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-components-customer-complaint.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-components-customer-complaint.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-components-customer-complaint.html | zurich | Components installed with Retail customer complaint | Certain roles and dependencies must be considered when using the Retail customer complaint plugin. | [] | [
"Retail",
"Retail reference",
"Components installed with plugins"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-components-customer-complaint.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-components-customer-complaint.html"><body id="rahi-retail-components-customer-complaint"><... | {
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"title": "Retail",
"topic_id": "product/rahi-retail/concept/rahi-retail-operations-overview.html"
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{
"title": "Retail reference",
"topi... | # Components installed with Retail customer complaint
Certain roles and dependencies must be considered when using the Retail customer complaint plugin.
## Plugins installed with Retail customer complaint
| Plugin Name | Description | Plugin Dependencies |
| --- | --- | --- |
| Retail Customer Complaint [com.sn\_rt... | ---
title: Components installed with Retail customer complaint
description: Certain roles and dependencies must be considered when using the Retail
customer complaint plugin.
keywords: []
breadcrumbs:
- Retail
- Retail reference
- Components installed with plugins
---
# Components installed with Retail customer comp... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-components-in-store-operations.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-components-in-store-operations.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-components-in-store-operations.html | zurich | Components installed with Retail In-store Operations | Certain roles and dependencies must be considered when using the Retail In-store Operations plugin. | [] | [
"Retail",
"Retail reference",
"Components installed with plugins"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-components-in-store-operations.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-components-in-store-operations.html"><body id="rahi-retail-components-in-store-operations... | {
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"title": "Retail reference",
"topi... | # Components installed with Retail In-store Operations
Certain roles and dependencies must be considered when using the Retail In-store Operations plugin.
## Plugins installed with Retail In-store Operations
| Plugin Name | Description | Plugin Dependencies |
| --- | --- | --- |
| Retail In-store Operations [com.sn... | ---
title: Components installed with Retail In-store Operations
description: Certain roles and dependencies must be considered when using the Retail
In-store Operations plugin.
keywords: []
breadcrumbs:
- Retail
- Retail reference
- Components installed with plugins
---
# Components installed with Retail In-store Op... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-components-installed-retail-core.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-components-installed-retail-core.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-components-installed-retail-core.html | zurich | Components installed with Retail core overview | Several types of components such as tables, user roles, and business rule are installed when you activate the Retail Core. | [] | [
"Retail",
"Retail reference",
"Components installed with plugins"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-components-installed-retail-core.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-components-installed-retail-core.html"><body id="rahi-retail-components-installed-retai... | {
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"topi... | # Components installed with Retail core overview
Several types of components such as tables, user roles, and business rule are installed when you activate the Retail Core.
Note: The Application Files table lists the components that are installed with this application. For instructions on how to access this table, see... | ---
title: Components installed with Retail core overview
description: Several types of components such as tables, user roles, and business
rule are installed when you activate the Retail Core.
keywords: []
breadcrumbs:
- Retail
- Retail reference
- Components installed with plugins
---
# Components installed with R... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-components-installed-retail-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-components-installed-retail-mobile.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-components-installed-retail-mobile.html | zurich | Components installed with Retail Mobile | Certain dependencies must be considered when using the Retail Mobile plugin. | [] | [
"Retail",
"Retail reference",
"Components installed with plugins"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-components-installed-retail-mobile.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-components-installed-retail-mobile.html"><body id="rahi-retail-components-installed-r... | {
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"topi... | # Components installed with Retail Mobile
Certain dependencies must be considered when using the Retail Mobile plugin.
## Plugins installed with Retail Mobile
| Plugin Name | Description | Plugin Dependencies |
| --- | --- | --- |
| Retail Mobile [com.sn\_retail\_mobile] | The Retail Mobile plugin offers a tailored... | ---
title: Components installed with Retail Mobile
description: Certain dependencies must be considered when using the Retail Mobile
plugin.
keywords: []
breadcrumbs:
- Retail
- Retail reference
- Components installed with plugins
---
# Components installed with Retail Mobile
Certain dependencies must be considered... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-components-installed-with-plugins.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-components-installed-with-plugins.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-components-installed-with-plugins.html | zurich | Components installed with plugins | Several types of components such as tables, user roles, and business rule are installed when you activate the plugins in Retail. | [] | [
"Retail",
"Retail reference"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-components-installed-with-plugins.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-components-installed-with-plugins.html"><body id="rahi-retail-components-installed-wit... | {
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"title": "Retail reference",
"topi... | # Components installed with plugins
Several types of components such as tables, user roles, and business rule are installed when you activate the plugins in Retail.
To see the components installed with each plugin, see:
* Components installed with Retail core overview
* Components installed with Retail Mobile
* Comp... | ---
title: Components installed with plugins
description: Several types of components such as tables, user roles, and business
rule are installed when you activate the plugins in Retail.
keywords: []
breadcrumbs:
- Retail
- Retail reference
---
# Components installed with plugins
Several types of components such as... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-components-retail-hq-operations.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-components-retail-hq-operations.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-components-retail-hq-operations.html | zurich | Components installed with Retail HQ Operations | Certain roles and dependencies must be considered when using the Retail HQ Operations plugin. | [] | [
"Retail",
"Retail reference",
"Components installed with plugins"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-components-retail-hq-operations.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-components-retail-hq-operations.html"><body id="rahi-retail-components-retail-hq-operati... | {
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"title": "Retail reference",
"topi... | # Components installed with Retail HQ Operations
Certain roles and dependencies must be considered when using the Retail HQ Operations plugin.
## Plugins installed with Retail HQ Operations
| Plugin Name | Description | Plugin Dependencies |
| --- | --- | --- |
| Retail HQ Operations [com.sn\_rtl\_hq\_ops] | The Re... | ---
title: Components installed with Retail HQ Operations
description: Certain roles and dependencies must be considered when using the Retail
HQ Operations plugin.
keywords: []
breadcrumbs:
- Retail
- Retail reference
- Components installed with plugins
---
# Components installed with Retail HQ Operations
Certain ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-components-store-services.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-components-store-services.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-components-store-services.html | zurich | Components installed with Retail Store Services | Certain roles and dependencies must be considered when using the Retail Store Services plugin. | [] | [
"Retail",
"Retail reference",
"Components installed with plugins"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-components-store-services.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-components-store-services.html"><body id="rahi-retail-components-store-services"><main role="m... | {
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"title": "Retail",
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"title": "Retail reference",
"topi... | # Components installed with Retail Store Services
Certain roles and dependencies must be considered when using the Retail Store Services plugin.
Note:
* The Retail Store Services application installs the dependencies Retail Core and Retail Mobile.
* If Retail Core and Retail Mobile are already installed, then, only ... | ---
title: Components installed with Retail Store Services
description: Certain roles and dependencies must be considered when using the Retail
Store Services plugin.
keywords: []
breadcrumbs:
- Retail
- Retail reference
- Components installed with plugins
---
# Components installed with Retail Store Services
Certa... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-create-multi-store.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-create-multi-store.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-create-multi-store.html | zurich | Create multi-store cases in Retail Task Management Core | Create multi-store cases that assign work from HQ to multiple retail locations simultaneously. | [] | [
"Retail",
"Retail Task Management"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-create-multi-store.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-create-multi-store.html"><body id="rahi-retail-create-multi-store"><main role="main"><article role="a... | {
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... | # Create multi-store cases in Retail Task Management Core
Create multi-store cases that assign work from HQ to multiple retail locations simultaneously.
1. Create a parent multi-store case in Retail Task Management Core
2. Manage child cases in Retail Task Management Core
3. Retail multi-store case states
| ---
title: Create multi-store cases in Retail Task Management Core
description: Create multi-store cases that assign work from HQ to multiple retail
locations simultaneously.
keywords: []
breadcrumbs:
- Retail
- Retail Task Management
---
# Create multi-store cases in Retail Task Management Core
Create multi-store ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-create-store-service-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-create-store-service-portal.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-create-store-service-portal.html | zurich | Create a store inquiry case from the Retail portal | Create a retail store inquiry case from the Retail portal to report issues on behalf of the store that you are associated with. | [] | [
"Retail",
"Manage store inquiries"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-create-store-service-portal.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-create-store-service-portal.html"><body id="rahi-retail-create-store-service-portal"><main r... | {
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... | # Create a store inquiry case from the Retail portal
Create a retail store inquiry case from the Retail portal to report issues on behalf of the store that you are associated with.
## Before you begin
You must have the Retail Store services plugin installed.
Role required: sn\_rtl\_stre\_servcs.contributor , sn\_rt... | ---
title: Create a store inquiry case from the Retail portal
description: Create a retail store inquiry case from the Retail portal to report issues
on behalf of the store that you are associated with.
keywords: []
breadcrumbs:
- Retail
- Manage store inquiries
---
# Create a store inquiry case from the Retail port... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-creating-request-in-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-creating-request-in-workspace.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-creating-request-in-workspace.html | zurich | Create and assign a retail customer complaint case in workspace | Create and assign a retail customer complain case in Workspace on behalf of a customer. | [] | [
"Retail",
"Manage customer complaints"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-creating-request-in-workspace.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-creating-request-in-workspace.html"><body id="rahi-retail-creating-request-in-workspace"><... | {
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"title": "Retail",
"topic_id": "product/rahi-retail/concept/rahi-retail-operations-overview.html"
},
{
"title": "Manage customer complaints",
... | # Create and assign a retail customer complaint case in workspace
Create and assign a retail customer complain case in Workspace on behalf of a customer.
## Before you begin
Roles required: sn\_rtl\_cs\_cmplnt.agent, sn\_rtl\_cs\_cmplnt.agent\_manager
## About this task
The retail customer complaint case type enab... | ---
title: Create and assign a retail customer complaint case in workspace
description: Create and assign a retail customer complain case in Workspace on behalf
of a customer.
keywords: []
breadcrumbs:
- Retail
- Manage customer complaints
---
# Create and assign a retail customer complaint case in workspace
Create... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-creating-request-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-creating-request-mobile.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-creating-request-mobile.html | zurich | Create a store inquiry case from a mobile app | Create a store inquiry case from a mobile app to report issues on behalf of the store that you are associated with. | [] | [
"Retail",
"Manage store inquiries"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-creating-request-mobile.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-creating-request-mobile.html"><body id="rahi-retail-creating-request-mobile"><main role="main"><... | {
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... | # Create a store inquiry case from a mobile app
Create a store inquiry case from a mobile app to report issues on behalf of the store that you are associated with.
## Before you begin
Role required: Store associate, Store manager
## Procedure
1. In the Retail mobile application, select Browse Catalog > Store polic... | ---
title: Create a store inquiry case from a mobile app
description: Create a store inquiry case from a mobile app to report issues on behalf
of the store that you are associated with.
keywords: []
breadcrumbs:
- Retail
- Manage store inquiries
---
# Create a store inquiry case from a mobile app
Create a store inq... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-data-model.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-data-model.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-data-model.html | zurich | Retail organization data model | Learn about the Retail Core application by viewing the data model and role relationship diagrams. This diagram shows the relationship between the tables and roles within the application. | [] | [
"Retail",
"Retail reference"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-data-model.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-data-model.html"><body id="rahi-retail-data-model"><main role="main"><article role="article" class="dita" id=... | {
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"topi... | # Retail organization data model
Learn about the Retail Core application by viewing the data model and role relationship diagrams. This diagram shows the relationship between the tables and roles within the application.
## Data model
Retail Core provides you with a flexible data model that you can extend and leverag... | ---
title: Retail organization data model
description: Learn about the Retail Core application by viewing the data model and
role relationship diagrams. This diagram shows the relationship between the tables
and roles within the application.
keywords: []
breadcrumbs:
- Retail
- Retail reference
---
# Retail organi... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-case-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-case-mobile.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-case-mobile.html | zurich | Manage a store inquiry case from a mobile app | Manage a store inquiry case from a mobile app by accepting or rejecting a proposed solution. | [] | [
"Retail",
"Manage store inquiries"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-case-mobile.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-case-mobile.html"><body id="rahi-retail-fulfill-re... | {
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... | # Manage a store inquiry case from a mobile app
Manage a store inquiry case from a mobile app by accepting or rejecting a proposed solution.
## Before you begin
Role required: Store associate, Store manager
## Procedure
1. On Retail mobile app, select My Store > All cases from the menu bar.
2. Select the case.
3. ... | ---
title: Manage a store inquiry case from a mobile app
description: Manage a store inquiry case from a mobile app by accepting or rejecting
a proposed solution.
keywords: []
breadcrumbs:
- Retail
- Manage store inquiries
---
# Manage a store inquiry case from a mobile app
Manage a store inquiry case from a mobile... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-case.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-case.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-case.html | zurich | Manage a store inquiry case from the Retail Portal | Accept, reject, or close a store inquiry case from the Retail Portal. | [] | [
"Retail",
"Manage store inquiries"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-case.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-case.html"><body id="rahi-retail-fulfill-retail-store-ser... | {
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... | # Manage a store inquiry case from the Retail Portal
Accept, reject, or close a store inquiry case from the Retail Portal.
## Before you begin
Role required: Store associate, Store manager
## Procedure
1. In Retail Portal, select Home > Cases & Tasks from the menu bar.
2. Select the case.
3. Select Actions > Close... | ---
title: Manage a store inquiry case from the Retail Portal
description: Accept, reject, or close a store inquiry case from the Retail Portal.
keywords: []
breadcrumbs:
- Retail
- Manage store inquiries
---
# Manage a store inquiry case from the Retail Portal
Accept, reject, or close a store inquiry case from the R... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-workspace.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-workspace.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-workspace.html | zurich | Resolve a store inquiry support request in workspace | Resolve a store inquiry case with a resolution in your workspace. | [] | [
"Retail",
"Manage store inquiries"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-workspace.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-fulfill-retail-store-service-workspace.html"><body id="rahi-retail-fulfill-retail... | {
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... | # Resolve a store inquiry support request in workspace
Resolve a store inquiry case with a resolution in your workspace.
## Before you begin
Role required: sn\_rtl\_stre\_servcs.agent, sn\_rtl\_stre\_servcs.agent\_manager
## Procedure
1. Navigate to Lists > Retail Store Inquiry Cases > All.
2. Select My Open Cases... | ---
title: Resolve a store inquiry support request in workspace
description: Resolve a store inquiry case with a resolution in your workspace.
keywords: []
breadcrumbs:
- Retail
- Manage store inquiries
---
# Resolve a store inquiry support request in workspace
Resolve a store inquiry case with a resolution in your w... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-manage-customer-complaints.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-manage-customer-complaints.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-manage-customer-complaints.html | zurich | Manage customer complaints | Manage customer complaints by creating and assigning them to HQ persona. | [] | [
"Retail"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-manage-customer-complaints.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-manage-customer-complaints.html"><body id="rahi-retail-manage-customer-complaints"><main role... | {
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"breadcrumbs_html": "<a href=\"https://service... | # Manage customer complaints
Manage customer complaints by creating and assigning them to HQ persona.
For more information on customer complaints, see
* Create and assign a retail customer complaint case in workspace
* Track a customer complaint case in Workspace
* Close a customer complaint case in workspace
* Cust... | ---
title: Manage customer complaints
description: Manage customer complaints by creating and assigning them to HQ persona.
keywords: []
breadcrumbs:
- Retail
---
# Manage customer complaints
Manage customer complaints by creating and assigning them to HQ persona.
For more information on customer complaints, see
* ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-manage-store-inquiries.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-manage-store-inquiries.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-manage-store-inquiries.html | zurich | Manage store inquiries | Manage store inquiry cases by creating, managing, and resolving them using the retail portal, workspace, or mobile app. | [] | [
"Retail"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-manage-store-inquiries.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-manage-store-inquiries.html"><body id="rahi-retail-manage-store-inquiries"><main role="main"><art... | {
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"breadcrumbs_html": "<a href=\"https://service... | # Manage store inquiries
Manage store inquiry cases by creating, managing, and resolving them using the retail portal, workspace, or mobile app.
For more information on store inquiry cases, see the following:
* Create a store inquiry case from the Retail portal
* Manage a store inquiry case from the Retail Portal
* ... | ---
title: Manage store inquiries
description: Manage store inquiry cases by creating, managing, and resolving them
using the retail portal, workspace, or mobile app.
keywords: []
breadcrumbs:
- Retail
---
# Manage store inquiries
Manage store inquiry cases by creating, managing, and resolving them using the retail... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-navigating-retail.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-navigating-retail.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-navigating-retail.html | zurich | Track cases and tasks from Retail portal | Track store inquiry cases from the Retail portal. | [] | [
"Retail"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-navigating-retail.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-navigating-retail.html"><body id="rahi-retail-navigating-retail"><main role="main"><article role="arti... | {
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"breadcrumbs_html": "<a href=\"https://service... | # Track cases and tasks from Retail portal
Track store inquiry cases from the Retail portal.
Track your cases and tasks, read the knowledge articles that are posted by your organization, and see the retail organizations that you are associated with all by going to the Retail portal. For more information, see the
foll... | ---
title: Track cases and tasks from Retail portal
description: Track store inquiry cases from the Retail portal.
keywords: []
breadcrumbs:
- Retail
---
# Track cases and tasks from Retail portal
Track store inquiry cases from the Retail portal.
Track your cases and tasks, read the knowledge articles that are poste... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-operations-configuring.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-operations-configuring.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-operations-configuring.html | zurich | Configuring Retail | Plan and configure your implementation of Retail. | [] | [
"Retail"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-operations-configuring.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-operations-configuring.html"><body id="rahi-retail-operations-configuring"><main role="main"><art... | {
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"breadcrumbs_html": "<a href=\"https://service... | # Configuring Retail
Plan and configure your implementation of Retail.
## Configuration overview
1. Activate plugins
2. Assign roles to Retail users
Assign specific roles to give retail users visibility into organizations and the hierarchies they manage.
3. Configure related party configurations
Config... | ---
title: Configuring Retail
description: Plan and configure your implementation of Retail.
keywords: []
breadcrumbs:
- Retail
---
# Configuring Retail
Plan and configure your implementation of Retail.
## Configuration overview
1. Activate plugins
2. Assign roles to Retail users
Assign specific roles to giv... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-operations-explore.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-operations-explore.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-operations-explore.html | zurich | Exploring Retail | Whether you're starting or expanding your implementation of the Retail application, learn more about the features available to optimize your retail organization. | [] | [
"Retail"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-operations-explore.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-operations-explore.html"><body id="rahi-retail-operations-explore"><main role="main"><article role="a... | {
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"breadcrumbs_html": "<a href=\"https://service... | # Exploring Retail
Whether you're starting or expanding your implementation of the Retail application, learn more about the features available to optimize your retail organization.
## Retail overview
The Retail applications streamline operations and optimize communication within retail organizations and with headqua... | ---
title: Exploring Retail
description: Whether you're starting or expanding your implementation of the Retail
application, learn more about the features available to optimize your retail organization.
keywords: []
breadcrumbs:
- Retail
---
# Exploring Retail
Whether you're starting or expanding your implementatio... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-operations-overview.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-operations-overview.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-operations-overview.html | zurich | Retail | The ServiceNow® Retail product empowers managers and associates with manage daily retail operations by automating tasks and resolving issues quickly with self-service, freeing up time to serve customers. It enables seamless two-way communication and visibility between stores and HQ. It | [] | [] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-operations-overview.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-operations-overview.html"><body id="rahi-retail-operations-overview"><main role="main"><article role... | {
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"breadcrumbs_html": "<a href=\"https://servicenow-be-prod.servicenow.com/bundle/zurich-retail-industry\">Zurich Retail Industry</a>\n<span><i class=\"fa fa-angle-right\"><... | # Retail
The ServiceNow®
Retail product empowers managers and associates with manage daily retail operations by automating tasks and resolving issues quickly with self-service, freeing up time to serve customers. It enables
seamless two-way communication and visibility between stores and HQ. It helps in delivering a g... | ---
title: Retail
description: "The ServiceNow\xAE Retail product empowers managers and associates with\
\ manage daily retail operations by automating tasks and resolving issues quickly\
\ with self-service, freeing up time to serve customers. It enables seamless two-way\
\ communication and visibility between s... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-operations-reference.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-operations-reference.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-operations-reference.html | zurich | Retail reference | Reference topics provide additional information about Retail components. | [] | [
"Retail"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-operations-reference.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-operations-reference.html"><body id="rahi-retail-operations-reference"><main role="main"><article r... | {
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"breadcrumbs_html": "<a href=\"https://service... | # Retail reference
Reference topics provide additional information about Retail components.
| ---
title: Retail reference
description: Reference topics provide additional information about Retail components.
keywords: []
breadcrumbs:
- Retail
---
# Retail reference
Reference topics provide additional information about Retail components.
|
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-portal-view-knowledge-articles.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-portal-view-knowledge-articles.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-portal-view-knowledge-articles.html | zurich | View your organization's knowledge articles from the Retail portal | View the knowledge articles that were posted by your organization directly from the Retail portal. | [] | [
"Retail",
"Track cases and tasks from Retail portal"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-portal-view-knowledge-articles.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-portal-view-knowledge-articles.html"><body id="rahi-retail-portal-view-knowledge-articles... | {
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"title": "Track cases and tasks from Ret... | # View your organization's knowledge articles from the Retail portal
View the knowledge articles that were posted by your organization directly from the Retail portal.
## Before you begin
Role required: Store associate, Store manager, Regional manager
## Procedure
1. From the Retail portal, select Knowledge in the... | ---
title: View your organization's knowledge articles from the Retail portal
description: View the knowledge articles that were posted by your organization directly
from the Retail portal.
keywords: []
breadcrumbs:
- Retail
- Track cases and tasks from Retail portal
---
# View your organization's knowledge articles... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-portal-view-retail-organizations.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-portal-view-retail-organizations.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-portal-view-retail-organizations.html | zurich | View your associated retail organizations from the Retail portal | Track your associated retail organizations from the Retail portal. | [] | [
"Retail",
"Track cases and tasks from Retail portal"
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"title": "Track cases and tasks from Ret... | # View your associated retail organizations from the Retail portal
Track your associated retail organizations from the Retail portal.
## Before you begin
Role required: Store associate, Store manager, Regional manager
## Procedure
1. From the Retail portal, navigate to More information > Retail Organizations.
A... | ---
title: View your associated retail organizations from the Retail portal
description: Track your associated retail organizations from the Retail portal.
keywords: []
breadcrumbs:
- Retail
- Track cases and tasks from Retail portal
---
# View your associated retail organizations from the Retail portal
Track your as... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-portal.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-portal.html | zurich | Retail portal | Retail portal provides an enhanced experience to use self-service tools, view cases, and gain visibility into metrics for your retail organizations. | [] | [
"Retail",
"Exploring Retail"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-portal.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-portal.html"><body id="rahi-retail-portal"><main role="main"><article role="article" class="dita" id="rahi-retail... | {
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"topi... | # Retail portal
Retail portal provides an enhanced experience to use self-service tools, view cases, and gain visibility into metrics for your retail organizations.
The Retail portal landing page provides the following information at a glance:
* Custom KPIs related to your retail organization's cases. Select a KPI t... | ---
title: Retail portal
description: Retail portal provides an enhanced experience to use self-service tools,
view cases, and gain visibility into metrics for your retail organizations.
keywords: []
breadcrumbs:
- Retail
- Exploring Retail
---
# Retail portal
Retail portal provides an enhanced experience to use se... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-retail-case-types.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-retail-case-types.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-retail-case-types.html | zurich | Retail case types | Retail case types are extension of Retail case which are designed to address various business needs and streamline workflows for store-level and HQ-driven task management. | [] | [
"Retail",
"Exploring Retail"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-retail-case-types.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-retail-case-types.html"><body id="rahi-retail-retail-case-types"><main role="main"><article role="arti... | {
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"topi... | # Retail case types
Retail case types are extension of Retail case which are designed to address various business needs and streamline workflows for store-level and HQ-driven task management.
Case types are needed when an organization has different processes for supporting customers across multiple use cases, departm... | ---
title: Retail case types
description: Retail case types are extension of Retail case which are designed to
address various business needs and streamline workflows for store-level and HQ-driven
task management.
keywords: []
breadcrumbs:
- Retail
- Exploring Retail
---
# Retail case types
Retail case types are ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-retail-customer-complaint.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-retail-customer-complaint.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-retail-customer-complaint.html | zurich | Customer complaint case | The customer complaint case type helps manage and resolve customer feedback related to store experiences. This case type enables customers to submit complaints anonymously to encourage honest feedback and help stores improve their service. This case type is included in | [] | [
"Retail",
"Exploring Retail",
"Retail case types"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-retail-customer-complaint.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-retail-customer-complaint.html"><body id="rahi-retail-retail-customer-complaint"><main role="m... | {
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"topi... | # Customer complaint case
The customer complaint case type helps manage and resolve customer feedback related to store experiences. This case type enables customers to submit complaints anonymously to encourage honest feedback and help stores improve
their service. This case type is included in the Retail customer com... | ---
title: Customer complaint case
description: The customer complaint case type helps manage and resolve customer feedback
related to store experiences. This case type enables customers to submit complaints
anonymously to encourage honest feedback and help stores improve their service.
This case type is included... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-retail-hq-operations.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-retail-hq-operations.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-retail-hq-operations.html | zurich | HQ communications case | The HQ communications case enables effective coordination between HQ teams. It facilitates the execution of assigned work and allows HQ teams to monitor progress. This case type is included in the Retail HQ operations plugin. | [] | [
"Retail",
"Exploring Retail",
"Retail case types"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-retail-hq-operations.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-retail-hq-operations.html"><body id="rahi-retail-retail-hq-operations"><main role="main"><article r... | {
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"topi... | # HQ communications case
The HQ communications case enables effective coordination between HQ teams. It facilitates the execution of assigned work and allows HQ teams to monitor progress. This case type is included in the Retail HQ operations
plugin.
For information on the components installed with HQ communications ... | ---
title: HQ communications case
description: The HQ communications case enables effective coordination between HQ
teams. It facilitates the execution of assigned work and allows HQ teams to monitor
progress. This case type is included in the Retail HQ operations plugin.
keywords: []
breadcrumbs:
- Retail
- Explor... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-retail-in-store-operations.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-retail-in-store-operations.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-retail-in-store-operations.html | zurich | In-store operations case | The in-store operations case type allows store team members to report and track in-store operational issues, whether for routine or cyclical demands. This ensures that issues are documented and monitored for consistent execution and support. This case type is included | [] | [
"Retail",
"Exploring Retail",
"Retail case types"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-retail-in-store-operations.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-retail-in-store-operations.html"><body id="rahi-retail-retail-in-store-operations"><main role... | {
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"topi... | # In-store operations case
The in-store operations case type allows store team members to report and track in-store operational issues, whether for routine or cyclical demands. This ensures that issues are documented and monitored for consistent execution
and support. This case type is included in the Retail in-store ... | ---
title: In-store operations case
description: The in-store operations case type allows store team members to report
and track in-store operational issues, whether for routine or cyclical demands.
This ensures that issues are documented and monitored for consistent execution and
support. This case type is inclu... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-retail-mobile.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-retail-mobile.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-retail-mobile.html | zurich | Retail mobile application | The Retail mobile plugin offers a customized mobile experience for retail operations, enabling frontline teams to manage efficiently store activities and resolve issues on the go. It provides real-time insights into key KPIs, supports issue tracking, and is compatible with | [] | [
"Retail",
"Exploring Retail"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-retail-mobile.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-retail-mobile.html"><body id="rahi-retail-retail-mobile"><main role="main"><article role="article" class="... | {
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"topi... | # Retail mobile application
The Retail mobile plugin offers a customized mobile experience for retail operations, enabling frontline teams to manage efficiently store activities and resolve issues on the go. It provides real-time
insights into key KPIs, supports issue tracking, and is compatible with both Android and ... | ---
title: Retail mobile application
description: The Retail mobile plugin offers a customized mobile experience for retail
operations, enabling frontline teams to manage efficiently store activities and
resolve issues on the go. It provides real-time insights into key KPIs, supports
issue tracking, and is compat... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-retail-store-services.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-retail-store-services.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-retail-store-services.html | zurich | Store inquiry case | The store inquiry case type facilitates seamless communication between store teams and headquarters, enabling efficient exchange of operational queries, information, and issues. This case type is included in the Retail store services plugin. | [] | [
"Retail",
"Exploring Retail",
"Retail case types"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-retail-store-services.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-retail-store-services.html"><body id="rahi-retail-retail-store-services"><main role="main"><articl... | {
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"topi... | # Store inquiry case
The store inquiry case type facilitates seamless communication between store teams and headquarters, enabling efficient exchange of operational queries, information, and issues. This case type is included in the Retail store
services plugin.
The store inquiry case type, built on Retail Core. It e... | ---
title: Store inquiry case
description: The store inquiry case type facilitates seamless communication between
store teams and headquarters, enabling efficient exchange of operational queries,
information, and issues. This case type is included in the Retail store services
plugin.
keywords: []
breadcrumbs:
- R... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-retail-unified-cas-task-data-model.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-retail-unified-cas-task-data-model.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-retail-unified-cas-task-data-model.html | zurich | Retail unified case and task data model | Learn about the unified retail case and task data model which helps understand the relationships between various case and task tables within retail. These extensions are designed to support distinct operational needs such as managing customer complaints, store inquiries, in-store | [] | [
"Retail",
"Retail reference"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-retail-unified-cas-task-data-model.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-retail-unified-cas-task-data-model.html"><body id="rahi-retail-retail-unified-cas-tas... | {
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"topi... | # Retail unified case and task data model
Learn about the unified retail case and task data model which helps understand the relationships between various case and task tables within retail. These extensions are designed to support distinct operational needs such as
managing customer complaints, store inquiries, in-st... | ---
title: Retail unified case and task data model
description: Learn about the unified retail case and task data model which helps understand
the relationships between various case and task tables within retail. These extensions
are designed to support distinct operational needs such as managing customer complaint... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-task-management-configuring.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-task-management-configuring.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-task-management-configuring.html | zurich | Configuring Retail Task Management | Set up Retail Task Management Core. | [] | [
"Retail",
"Retail Task Management"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-task-management-configuring.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-task-management-configuring.html"><body id="rahi-retail-task-management-configuring"><main r... | {
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... | # Configuring Retail Task Management
Set up Retail Task Management Core.
## Configuration overview
1. Install Retail Task Management Core
2. Enable service selector for Retail Task Management Core
3. Configure service definitions for multi-store case creation for Retail Task Management Core
4. Create a CSM Table Map... | ---
title: Configuring Retail Task Management
description: Set up Retail Task Management Core.
keywords: []
breadcrumbs:
- Retail
- Retail Task Management
---
# Configuring Retail Task Management
Set up Retail Task Management Core.
## Configuration overview
1. Install Retail Task Management Core
2. Enable service s... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-task-management-exploring.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-task-management-exploring.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-task-management-exploring.html | zurich | Exploring Retail Task Management | Whether you're starting or expanding your implementation of the Retail Task Management application, learn more about the features available to optimize your retail tasks. | [] | [
"Retail",
"Retail Task Management"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-task-management-exploring.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-task-management-exploring.html"><body id="rahi-retail-task-management-exploring"><main role="m... | {
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... | # Exploring Retail Task Management
Whether you're starting or expanding your implementation of the Retail Task Management application, learn more about the features available to optimize your retail tasks.
## Retail Task Management overview
Retail Task Management builds on the Retail Core application to optimize pro... | ---
title: Exploring Retail Task Management
description: Whether you're starting or expanding your implementation of the Retail
Task Management application, learn more about the features available to optimize
your retail tasks.
keywords: []
breadcrumbs:
- Retail
- Retail Task Management
---
# Exploring Retail Task... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-task-management-overview.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-task-management-overview.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-task-management-overview.html | zurich | Retail Task Management | Use the ServiceNow® Retail Task Management application to optimize the planning, organizing, and assigning of tasks to staff in your retail environment. The broader ServiceNow® platform offers many tools to streamline and optimize task management. The Retail Task Management application | [] | [
"Retail"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-task-management-overview.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-task-management-overview.html"><body id="rahi-retail-task-management-overview"><main role="main... | {
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"breadcrumbs_html": "<a href=\"https://service... | # Retail Task Management
Use the ServiceNow® Retail Task Management application to optimize the planning, organizing, and assigning of tasks to staff in your retail environment. The broader ServiceNow® platform offers many tools to streamline and optimize task management. The Retail Task Management application enables... | ---
title: Retail Task Management
description: "Use the ServiceNow\xAE Retail Task Management application to optimize\
\ the planning, organizing, and assigning of tasks to staff in your retail environment.\
\ The broader ServiceNow\xAE platform offers many tools to streamline and optimize\
\ task management. The... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-task-management-reference.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-task-management-reference.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-task-management-reference.html | zurich | Retail Task Management reference | Reference topics provide additional information about Retail Task Management components. | [] | [
"Retail",
"Retail Task Management"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-task-management-reference.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-task-management-reference.html"><body id="rahi-retail-task-management-reference"><main role="m... | {
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... | # Retail Task Management reference
Reference topics provide additional information about Retail Task Management components.
| ---
title: Retail Task Management reference
description: Reference topics provide additional information about Retail Task Management
components.
keywords: []
breadcrumbs:
- Retail
- Retail Task Management
---
# Retail Task Management reference
Reference topics provide additional information about Retail Task Manag... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-track-a-customer-complaint-case.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-track-a-customer-complaint-case.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-track-a-customer-complaint-case.html | zurich | Track a customer complaint case in Workspace | Track the status of a retail customer complaint case in Workspace. | [] | [
"Retail",
"Manage customer complaints"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-track-a-customer-complaint-case.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-track-a-customer-complaint-case.html"><body id="rahi-retail-track-a-customer-complaint-c... | {
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"title": "Manage customer complaints",
... | # Track a customer complaint case in Workspace
Track the status of a retail customer complaint case in Workspace.
## Before you begin
Roles required: sn\_rtl\_cs\_cmplnt.agent, sn\_rtl\_cs\_cmplnt.agent\_manager
## Procedure
1. Navigate to Lists > Retail Customer Complaints > All.
2. Select the case using case num... | ---
title: Track a customer complaint case in Workspace
description: Track the status of a retail customer complaint case in Workspace.
keywords: []
breadcrumbs:
- Retail
- Manage customer complaints
---
# Track a customer complaint case in Workspace
Track the status of a retail customer complaint case in Workspace.
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-track-store-inquiry-case.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-track-store-inquiry-case.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-track-store-inquiry-case.html | zurich | Track a store inquiry case from Retail portal | Track the status of a store inquiry case from the Retail portal. | [] | [
"Retail",
"Manage store inquiries"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-track-store-inquiry-case.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-track-store-inquiry-case.html"><body id="rahi-retail-track-store-inquiry-case"><main role="main... | {
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"title": "Retail",
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},
{
"title": "Manage store inquiries",
... | # Track a store inquiry case from Retail portal
Track the status of a store inquiry case from the Retail portal.
## Before you begin
Role required: Store associate, Store manager
## Procedure
1. In Retail Portal, select Home > Cases & Tasks from the menu bar.
2. Select the case number to track the case.
| ---
title: Track a store inquiry case from Retail portal
description: Track the status of a store inquiry case from the Retail portal.
keywords: []
breadcrumbs:
- Retail
- Manage store inquiries
---
# Track a store inquiry case from Retail portal
Track the status of a store inquiry case from the Retail portal.
## Be... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-tract-store-inquiry-case-retail-mobile-app.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/rahi-retail-tract-store-inquiry-case-retail-mobile-app.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/rahi-retail-tract-store-inquiry-case-retail-mobile-app.html | zurich | Track a store inquiry case from a Retail mobile app | Track the status of a store inquiry case from a mobile app. | [] | [
"Retail",
"Manage store inquiries"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-tract-store-inquiry-case-retail-mobile-app.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/rahi-retail-tract-store-inquiry-case-retail-mobile-app.html"><body id="rahi-retail-tract-... | {
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},
{
"title": "Manage store inquiries",
... | # Track a store inquiry case from a Retail mobile app
Track the status of a store inquiry case from a mobile app.
## Before you begin
Role required: Store associate, Store manager
## Procedure
1. On Retail mobile app, select My Store > All cases from the menu bar.
2. Select the case number to track the case.
| ---
title: Track a store inquiry case from a Retail mobile app
description: Track the status of a store inquiry case from a mobile app.
keywords: []
breadcrumbs:
- Retail
- Manage store inquiries
---
# Track a store inquiry case from a Retail mobile app
Track the status of a store inquiry case from a mobile app.
## ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/concept/view-cases-and-tasks-in-retail-portal.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/concept/view-cases-and-tasks-in-retail-portal.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/concept/view-cases-and-tasks-in-retail-portal.html | zurich | Track your cases and tasks from the Retail portal | Track the cases that are assigned to you or your team from the Retail portal. | [] | [
"Retail",
"Track cases and tasks from Retail portal"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/view-cases-and-tasks-in-retail-portal.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/concept/view-cases-and-tasks-in-retail-portal.html"><body id="view-cases-and-tasks-in-retail-portal"><main role="m... | {
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},
{
"title": "Track cases and tasks from Ret... | # Track your cases and tasks from the Retail portal
Track the cases that are assigned to you or your team from the Retail portal.
## Before you begin
Role required: Store associate, Store Manager, Regional Manager
## Procedure
1. From the Retail portal, navigate to Cases & tasks.
2. From the Categories list, filte... | ---
title: Track your cases and tasks from the Retail portal
description: Track the cases that are assigned to you or your team from the Retail
portal.
keywords: []
breadcrumbs:
- Retail
- Track cases and tasks from Retail portal
---
# Track your cases and tasks from the Retail portal
Track the cases that are assig... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/task/rahi-retail-assign-roles-users.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/task/rahi-retail-assign-roles-users.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/task/rahi-retail-assign-roles-users.html | zurich | Assign roles to Retail users | Assign specific roles to give retail users visibility into organizations and the hierarchies they manage. | [] | [
"Retail",
"Configuring Retail"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/task/rahi-retail-assign-roles-users.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/task/rahi-retail-assign-roles-users.html"><body id="rahi-retail-assign-roles-users"><main role="main"><article role="article... | {
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"title": "Configuring Retail",
"to... | # Assign roles to Retail users
Assign specific roles to give retail users visibility into organizations and the hierarchies they manage.
## Before you begin
Role required: admin
## About this task
Roles control access to features, capabilities, and data in the Retail application.
You can assign roles to individua... | ---
title: Assign roles to Retail users
description: Assign specific roles to give retail users visibility into organizations
and the hierarchies they manage.
keywords: []
breadcrumbs:
- Retail
- Configuring Retail
---
# Assign roles to Retail users
Assign specific roles to give retail users visibility into organiz... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/task/rahi-retail-configure-titles-labels.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/task/rahi-retail-configure-titles-labels.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/task/rahi-retail-configure-titles-labels.html | zurich | Configure related party configurations | Configure the responsibilities of your retail staff by linking related party entity responsibilities to responsibility definitions. | [] | [
"Retail",
"Configuring Retail"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/task/rahi-retail-configure-titles-labels.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/task/rahi-retail-configure-titles-labels.html"><body id="rahi-retail-configure-titles-labels"><main role="main"><articl... | {
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{
"title": "Retail",
"topic_id": "product/rahi-retail/concept/rahi-retail-operations-overview.html"
},
{
"title": "Configuring Retail",
"to... | # Configure related party configurations
Configure the responsibilities of your retail staff by linking related party entity responsibilities to responsibility definitions.
## Before you begin
Role required: admin
## About this task
Area, regional, or store managers can be given any type of responsibility.
| Name... | ---
title: Configure related party configurations
description: Configure the responsibilities of your retail staff by linking related
party entity responsibilities to responsibility definitions.
keywords: []
breadcrumbs:
- Retail
- Configuring Retail
---
# Configure related party configurations
Configure the respon... |
https://www.servicenow.com/docs/en-US/bundle/zurich-retail-industry/page/product/rahi-retail/task/rahi-retail-operations-install.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-retail-industry/page/product/rahi-retail/task/rahi-retail-operations-install.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-retail-industry | product/rahi-retail/task/rahi-retail-operations-install.html | zurich | Activate plugins | If you have the admin role, you can install the Retail applications. | [] | [
"Retail",
"Configuring Retail"
] | <article class="hascomments" data-page="bundle:zurich-retail-industry/enus/product/rahi-retail/task/rahi-retail-operations-install.html" id="bundle:zurich-retail-industry/enus/product/rahi-retail/task/rahi-retail-operations-install.html"><body id="rahi-retail-operations-install"><main role="main"><article role="article... | {
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{
"title": "Retail",
"topic_id": "product/rahi-retail/concept/rahi-retail-operations-overview.html"
},
{
"title": "Configuring Retail",
"to... | # Activate plugins
If you have the admin role, you can install the Retail applications.
## Before you begin
Confirm that the application and all of its associated ServiceNow® Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
Rol... | ---
title: Activate plugins
description: If you have the admin role, you can install the Retail applications.
keywords: []
breadcrumbs:
- Retail
- Configuring Retail
---
# Activate plugins
If you have the admin role, you can install the Retail applications.
## Before you begin
Confirm that the application and all o... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/now-assist-security-incident/concept/now-assist-sir-soc-efficiency-usecase.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/now-assist-security-incident/concept/now-assist-sir-soc-efficiency-usecase.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/now-assist-security-incident/concept/now-assist-sir-soc-efficiency-usecase.html | zurich | Security Incident Response AI agent collection for the Analyze security operations metrics agentic workflow | The Analyze security operations metrics agentic workflow helps security operations center managers analyze the performance of their security teams. | [] | [
"Security Operations",
"Now Assist for Security Incident Response",
"Using AI agentic workflows in Now Assist for Security Incident Response"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/now-assist-security-incident/concept/now-assist-sir-soc-efficiency-usecase.html" id="bundle:zurich-security-management/enus/product/now-assist-security-incident/concept/now-assist-sir-soc-efficiency-usecase.html"><body id="now-assist... | {
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{
"title": "Now Assi... | # Security Incident Response AI agent collection for the Analyze security operations metrics agentic workflow
The Analyze security operations metrics agentic workflow helps security operations center managers analyze the performance of their security teams.
## The Analyze security operations metrics agentic workflow ... | ---
title: Security Incident Response AI agent collection for the Analyze security operations
metrics agentic workflow
description: The Analyze security operations metrics agentic workflow helps security
operations center managers analyze the performance of their security teams.
keywords: []
breadcrumbs:
- Security... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/now-assist-security-incident/task/activate-skills-for-now-assist-security-incident.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/now-assist-security-incident/task/activate-skills-for-now-assist-security-incident.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/now-assist-security-incident/task/activate-skills-for-now-assist-security-incident.html | zurich | Configure and activate a skill for Now Assist for Security Incident Response | Configure and review the details for a skill in the Guided Setup. You can activate a skill from the Guided Setup. | [
"Now Assist Security Operations"
] | [
"Security Operations",
"Now Assist for Security Incident Response",
"Configuring Now Assist for Security Incident Response"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/now-assist-security-incident/task/activate-skills-for-now-assist-security-incident.html" id="bundle:zurich-security-management/enus/product/now-assist-security-incident/task/activate-skills-for-now-assist-security-incident.html"><bod... | {
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},
{
"title": "Now Assi... | # Configure and activate a skill for Now Assist for Security Incident Response
Configure and review the details for a skill in the Guided Setup. You can activate a skill from the Guided Setup.
## Before you begin
Role required: admin
## Procedure
1. Navigate to All > Now Assist Admin > Features.
2. With Technology... | ---
title: Configure and activate a skill for Now Assist for Security Incident Response
description: Configure and review the details for a skill in the Guided Setup. You
can activate a skill from the Guided Setup.
keywords:
- Now Assist Security Operations
breadcrumbs:
- Security Operations
- Now Assist for Security... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/now-assist-security-incident/task/cust-now-assist-security-incident-skill.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/now-assist-security-incident/task/cust-now-assist-security-incident-skill.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/now-assist-security-incident/task/cust-now-assist-security-incident-skill.html | zurich | Customize a Now Assist for Security Incident Response skill | Customize some of the input fields of a generative AI skill to suit the requirements of your environment. | [
"Now Assist Security Operations"
] | [
"Security Operations",
"Now Assist for Security Incident Response",
"Configuring Now Assist for Security Incident Response"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/now-assist-security-incident/task/cust-now-assist-security-incident-skill.html" id="bundle:zurich-security-management/enus/product/now-assist-security-incident/task/cust-now-assist-security-incident-skill.html"><body id="cust-now-ass... | {
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"title": "Security Operations",
"topic_id": "product/security-operations/concept/security-operations-landing-page.html"
},
{
"title": "Now Assi... | # Customize a Now Assist for Security Incident Response skill
Customize some of the input fields of a generative AI skill to suit the requirements of your environment.
## Before you begin
Roles required: admin
## Procedure
1. Navigate to the All > Now Assist Admin > Features tab of the Now Assist Admin console.
2.... | ---
title: Customize a Now Assist for Security Incident Response skill
description: Customize some of the input fields of a generative AI skill to suit the
requirements of your environment.
keywords:
- Now Assist Security Operations
breadcrumbs:
- Security Operations
- Now Assist for Security Incident Response
- Conf... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/now-assist-vulnerability-response/concept/configuring-now-assist-for-vulnerability-response.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/now-assist-vulnerability-response/concept/configuring-now-assist-for-vulnerability-response.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/now-assist-vulnerability-response/concept/configuring-now-assist-for-vulnerability-response.html | zurich | Configuring Now Assist for Vulnerability Response | The Now Assist for Vulnerability Response application is supported in the Now Assist panel and available on-demand. | [] | [
"Security Operations",
"Now Assist for Vulnerability Response"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/now-assist-vulnerability-response/concept/configuring-now-assist-for-vulnerability-response.html" id="bundle:zurich-security-management/enus/product/now-assist-vulnerability-response/concept/configuring-now-assist-for-vulnerability-r... | {
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{
"title": "Now Assi... | # Configuring Now Assist for Vulnerability Response
The Now Assist for Vulnerability Response application is supported in the Now Assist panel and available on-demand.
## Configuration overview
By sharing data with the ServiceNow® AI development program, you provide relevant data to help improve prediction accuracy,... | ---
title: Configuring Now Assist for Vulnerability Response
description: The Now Assist for Vulnerability Response application is supported in
the Now Assist panel and available on-demand.
keywords: []
breadcrumbs:
- Security Operations
- Now Assist for Vulnerability Response
---
# Configuring Now Assist for Vulner... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/now-assist-vulnerability-response/concept/exploring-ai-for-now-assist-for-vulnerability-response.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/now-assist-vulnerability-response/concept/exploring-ai-for-now-assist-for-vulnerability-response.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/now-assist-vulnerability-response/concept/exploring-ai-for-now-assist-for-vulnerability-response.html | zurich | Exploring Now Assist for Vulnerability Response | Get information about how your vulnerability managers and analysts can use Now Assist skills and AI agents with Now Assist for Vulnerability Response. | [] | [
"Security Operations",
"Now Assist for Vulnerability Response"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/now-assist-vulnerability-response/concept/exploring-ai-for-now-assist-for-vulnerability-response.html" id="bundle:zurich-security-management/enus/product/now-assist-vulnerability-response/concept/exploring-ai-for-now-assist-for-vulne... | {
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{
"title": "Now Assi... | # Exploring Now Assist for Vulnerability Response
Get information about how your vulnerability managers and analysts can use Now Assist skills and AI agents with Now Assist for Vulnerability Response.
## Now Assist for Vulnerability Response overview
With Now Assist skills provided with the Now Assist for Vulnerabil... | ---
title: Exploring Now Assist for Vulnerability Response
description: Get information about how your vulnerability managers and analysts can
use Now Assist skills and AI agents with Now Assist for Vulnerability Response.
keywords: []
breadcrumbs:
- Security Operations
- Now Assist for Vulnerability Response
---
# ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/now-assist-vulnerability-response/concept/supporting-information-now-assist-vr.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/now-assist-vulnerability-response/concept/supporting-information-now-assist-vr.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/now-assist-vulnerability-response/concept/supporting-information-now-assist-vr.html | zurich | Supporting information for Now Assist for Vulnerability Response | Get a quick overview of the important information that is related to the Now Assist for Vulnerability Response application. | [] | [
"Security Operations",
"Now Assist for Vulnerability Response",
"Exploring Now Assist for Vulnerability Response"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/now-assist-vulnerability-response/concept/supporting-information-now-assist-vr.html" id="bundle:zurich-security-management/enus/product/now-assist-vulnerability-response/concept/supporting-information-now-assist-vr.html"><body id="su... | {
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{
"title": "Now Assi... | # Supporting information for Now Assist for Vulnerability Response
Get a quick overview of the important information that is related to the Now Assist for Vulnerability Response application.
## Supported versions and required applications
The following applications are required:
| Application | Version |
| --- | --... | ---
title: Supporting information for Now Assist for Vulnerability Response
description: Get a quick overview of the important information that is related to
the Now Assist for Vulnerability Response application.
keywords: []
breadcrumbs:
- Security Operations
- Now Assist for Vulnerability Response
- Exploring Now A... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/concept/importing-threat-intelligence.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/concept/importing-threat-intelligence.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/secops-integration-threat-security-center/concept/importing-threat-intelligence.html | zurich | Import Intelligence in TISC | Use this feature to manually import threat intelligence data into the repository, enabling analysts to ingest the relevant information from external sources as needed. | [] | [
"Security Operations",
"Threat Intelligence Security Center"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/concept/importing-threat-intelligence.html" id="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/concept/importing-threat-intelligence.html"><body id="... | {
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"title": "Security Operations",
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{
"title": "Threat I... | # Import Intelligence in TISC
Use this feature to manually import threat intelligence data into the repository, enabling analysts to ingest the relevant information from external sources as needed.
The following formats are supported for importing threat intelligence data:
| Import Format | Description | Records Sup... | ---
title: Import Intelligence in TISC
description: Use this feature to manually import threat intelligence data into the
repository, enabling analysts to ingest the relevant information from external sources
as needed.
keywords: []
breadcrumbs:
- Security Operations
- Threat Intelligence Security Center
---
# Imp... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/concept/investigation-and-mitre.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/concept/investigation-and-mitre.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/secops-integration-threat-security-center/concept/investigation-and-mitre.html | zurich | Investigation canvas and MITRE ATT&CK | In the Investigation Canvas, you can view the MITRE ATT&CK techniques and sub-techniques associated with all nodes currently present on the canvas. | [] | [
"Security Operations",
"Threat Intelligence Security Center",
"Threat Analyst Workbench",
"Working with Investigation Canvas"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/concept/investigation-and-mitre.html" id="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/concept/investigation-and-mitre.html"><body id="investigatio... | {
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{
"title": "Threat I... | # Investigation canvas and MITRE ATT&CK
In the Investigation Canvas, you can view the MITRE ATT&CK techniques and sub-techniques associated with all nodes currently present on the canvas.
## Before you begin
Role required: sn\_sec\_tisc.analyst
## Procedure
1. Navigate to Workspaces > Threat Intelligence Security ... | ---
title: Investigation canvas and MITRE ATT&CK
description: In the Investigation Canvas, you can view the MITRE ATT&CK techniques
and sub-techniques associated with all nodes currently present on the canvas.
keywords: []
breadcrumbs:
- Security Operations
- Threat Intelligence Security Center
- Threat Analyst Workb... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/concept/tisc-ms-defender-integration.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/concept/tisc-ms-defender-integration.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/secops-integration-threat-security-center/concept/tisc-ms-defender-integration.html | zurich | Microsoft Defender for EDR Integration | Integration with the Microsoft Defender for EDR allows Cyber Threat Intelligence (CTI) analysts to automatically push malicious or suspicious IP addresses, domains, file hashes, and URLs to Microsoft Defender for continuous monitoring and real-time alerting. | [] | [
"Security Operations",
"Threat Intelligence Security Center",
"Integrating Threat Intelligence Security Center",
"TISC Security Tools - EDR"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/concept/tisc-ms-defender-integration.html" id="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/concept/tisc-ms-defender-integration.html"><body id="ti... | {
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"title": "Security Operations",
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{
"title": "Threat I... | # Microsoft Defender for EDR Integration
Integration with the Microsoft Defender for EDR allows Cyber Threat Intelligence (CTI) analysts to automatically push malicious or suspicious IP addresses, domains, file hashes, and URLs to Microsoft Defender for continuous
monitoring and real-time alerting.
| ---
title: Microsoft Defender for EDR Integration
description: Integration with the Microsoft Defender for EDR allows Cyber Threat Intelligence
(CTI) analysts to automatically push malicious or suspicious IP addresses, domains,
file hashes, and URLs to Microsoft Defender for continuous monitoring and real-time
al... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/task/import-data-using-standard-format.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/task/import-data-using-standard-format.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/secops-integration-threat-security-center/task/import-data-using-standard-format.html | zurich | Import data using standard format | Upload the standard data in the supported file formats such as STIX 2.x JSON, MISP JSON. | [] | [
"Security Operations",
"Threat Intelligence Security Center",
"Import Intelligence in TISC"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/task/import-data-using-standard-format.html" id="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/task/import-data-using-standard-format.html"><body id... | {
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"title": "Security Operations",
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{
"title": "Threat I... | # Import data using standard format
Upload the standard data in the supported file formats such as STIX 2.x JSON, MISP JSON.
## Before you begin
Role required: sn\_sec\_tisc.analyst
## Procedure
1. Navigate to Workspaces > Threat Intelligence Security Center.
Threat Intel Library page is displayed.
2. Click Imp... | ---
title: Import data using standard format
description: Upload the standard data in the supported file formats such as STIX 2.x
JSON, MISP JSON.
keywords: []
breadcrumbs:
- Security Operations
- Threat Intelligence Security Center
- Import Intelligence in TISC
---
# Import data using standard format
Upload the st... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/task/import-data-using-unstructured-file.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/task/import-data-using-unstructured-file.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/secops-integration-threat-security-center/task/import-data-using-unstructured-file.html | zurich | Import data using unstructured file format | Upload the data in an unstructured format supported using the file formats such as TXT, CSV, JSON, XLS, XLSX. | [] | [
"Security Operations",
"Threat Intelligence Security Center",
"Import Intelligence in TISC"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/task/import-data-using-unstructured-file.html" id="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/task/import-data-using-unstructured-file.html"><bod... | {
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{
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"title": "Threat I... | # Import data using unstructured file format
Upload the data in an unstructured format supported using the file formats such as TXT, CSV, JSON, XLS, XLSX.
## Before you begin
Role required: sn\_sec\_tisc.analyst
## Procedure
1. Navigate to Workspaces > Threat Intelligence Security Center.
Threat Intel Library p... | ---
title: Import data using unstructured file format
description: Upload the data in an unstructured format supported using the file formats
such as TXT, CSV, JSON, XLS, XLSX.
keywords: []
breadcrumbs:
- Security Operations
- Threat Intelligence Security Center
- Import Intelligence in TISC
---
# Import data using ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/task/tisc-ms-defender-configure.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/task/tisc-ms-defender-configure.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/secops-integration-threat-security-center/task/tisc-ms-defender-configure.html | zurich | Install and configure Microsoft Defender for EDR Integration | Install and configure the Microsoft Defender for EDR integration from the ServiceNow Store. | [] | [
"Security Operations",
"Threat Intelligence Security Center",
"Integrating Threat Intelligence Security Center",
"TISC Security Tools - EDR",
"Microsoft Defender for EDR Integration"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/task/tisc-ms-defender-configure.html" id="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/task/tisc-ms-defender-configure.html"><body id="tisc-ms-defe... | {
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"title": "Threat I... | # Install and configure Microsoft Defender for EDR Integration
Install and configure the Microsoft Defender for EDR integration from the ServiceNow Store.
## Before you begin
Role required: sn\_sec\_tisc.admin
* Threat Intelligence Security Center application must be installed and activated from ServiceNow store.
*... | ---
title: Install and configure Microsoft Defender for EDR Integration
description: Install and configure the Microsoft Defender for EDR integration from
the ServiceNow Store.
keywords: []
breadcrumbs:
- Security Operations
- Threat Intelligence Security Center
- Integrating Threat Intelligence Security Center
- TIS... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/task/view-oob-misp-feeds.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/task/view-oob-misp-feeds.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/secops-integration-threat-security-center/task/view-oob-misp-feeds.html | zurich | View MISP Feeds | View the MISP Feeds that are configured in the base system. | [] | [
"Security Operations",
"Threat Intelligence Security Center",
"Integrating Threat Intelligence Security Center",
"Threat Intelligence Feeds",
"View Threat Intel Feeds"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/task/view-oob-misp-feeds.html" id="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/task/view-oob-misp-feeds.html"><body id="view-oob-misp-feeds"><main... | {
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{
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{
"title": "Threat I... | # View MISP Feeds
View the MISP Feeds that are configured in the base system.
## Before you begin
Role required: sn\_sec\_tisc.analyst
## Procedure
1. Navigate to Workspaces > Threat Intelligence Security Center.
2. Click on Integrations icon.
3. Select MISP.
The MISP feeds within the base system are described ... | ---
title: View MISP Feeds
description: View the MISP Feeds that are configured in the base system.
keywords: []
breadcrumbs:
- Security Operations
- Threat Intelligence Security Center
- Integrating Threat Intelligence Security Center
- Threat Intelligence Feeds
- View Threat Intel Feeds
---
# View MISP Feeds
View t... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/task/viewing-all-imports.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/secops-integration-threat-security-center/task/viewing-all-imports.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/secops-integration-threat-security-center/task/viewing-all-imports.html | zurich | Viewing all imports | Use this section to view all the imported records that are displayed in the list view for all the users. | [] | [
"Security Operations",
"Threat Intelligence Security Center",
"Working with Data Imports"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/task/viewing-all-imports.html" id="bundle:zurich-security-management/enus/product/secops-integration-threat-security-center/task/viewing-all-imports.html"><body id="viewing-all-imports"><main... | {
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{
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{
"title": "Threat I... | # Viewing all imports
Use this section to view all the imported records that are displayed in the list view for all the users.
## Before you begin
Role required: sn\_sec\_tisc.analyst
## Procedure
1. Navigate to Workspaces > Threat Intelligence Security Center > Imports.
2. Select Data Imports > All Imports
Thi... | ---
title: Viewing all imports
description: Use this section to view all the imported records that are displayed
in the list view for all the users.
keywords: []
breadcrumbs:
- Security Operations
- Threat Intelligence Security Center
- Working with Data Imports
---
# Viewing all imports
Use this section to view al... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/security-incident-response/reference/sir-landing-page.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/security-incident-response/reference/sir-landing-page.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/security-incident-response/reference/sir-landing-page.html | zurich | Security Incident Response | The ServiceNow® Security Incident Response application tracks the progress of security incidents from discovery and initial analysis, through containment, eradication, and recovery, and into the final post incident review, knowledge base article creation, and closure. | [
"servicenow security incident response",
"security incident response servicenow",
"security incident servicenow",
"servicenow security incident",
"post incident review template",
"servicenow sir",
"post incident review servicenow",
"post incident report servicenow",
"incident response playbook",
"... | [
"Security Operations",
"Enterprise security case management applications"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/security-incident-response/reference/sir-landing-page.html" id="bundle:zurich-security-management/enus/product/security-incident-response/reference/sir-landing-page.html"><body id="sir-landing-page"><main role="main"><article role="a... | {
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{
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{
"title": "Enterpri... | # Security Incident Response
The ServiceNow®
Security Incident Response application
tracks the progress of security incidents from discovery and initial analysis, through
containment, eradication, and recovery, and into the final post incident review, knowledge base
article creation, and closure.
## Request apps on t... | ---
title: Security Incident Response
description: "The ServiceNow\xAE Security Incident Response application tracks the\
\ progress of security incidents from discovery and initial analysis, through containment,\
\ eradication, and recovery, and into the final post incident review, knowledge\
\ base article crea... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/security-posture-control/concept/spc-view-findings.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/security-posture-control/concept/spc-view-findings.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/security-posture-control/concept/spc-view-findings.html | zurich | Security Posture Control: Configuring and viewing your findings | You can view the findings generated by the evaluation of policies in Security Posture Control in the Security Posture Control Workspace. | [] | [
"Security Operations",
"Security Posture Control",
"Using the Security Posture Control workspace"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/security-posture-control/concept/spc-view-findings.html" id="bundle:zurich-security-management/enus/product/security-posture-control/concept/spc-view-findings.html"><body id="spc-view-findings"><main role="main"><article role="articl... | {
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"title": "Security... | # Security Posture Control: Configuring and viewing your findings
You can view the findings generated by the evaluation of policies in Security Posture Control in the Security Posture Control Workspace.
## Overview
Any matching assets are reported as 'Findings'. You can configure findings to be generated from the ex... | ---
title: 'Security Posture Control: Configuring and viewing your findings'
description: You can view the findings generated by the evaluation of policies in
Security Posture Control in the Security Posture Control Workspace.
keywords: []
breadcrumbs:
- Security Operations
- Security Posture Control
- Using the Secu... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/vr-vulnerability-manager-workspace/task/vr-ws-vmws-list-view-duplicate.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/vr-vulnerability-manager-workspace/task/vr-ws-vmws-list-view-duplicate.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/vr-vulnerability-manager-workspace/task/vr-ws-vmws-list-view-duplicate.html | zurich | Use the List view in the Vulnerability Manager Workspace | The List view in the Vulnerability Manager Workspace permits vulnerability and security managers and analysts to view remediation progress on records, drill down into Vulnerability Response records, and view the status of their approval requests and exceptions. | [] | [
"Security Operations",
"Attack surface management applications",
" Vulnerability Response Workspaces",
"Vulnerability Manager Workspace",
"Monitoring and managing vulnerable items and test results in the Vulnerability Manager Workspace"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/vr-vulnerability-manager-workspace/task/vr-ws-vmws-list-view-duplicate.html" id="bundle:zurich-security-management/enus/product/vr-vulnerability-manager-workspace/task/vr-ws-vmws-list-view-duplicate.html"><body id="vr-ws-vmws-list-vi... | {
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{
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"title": "Attack s... | # Use the List view in the Vulnerability Manager Workspace
The List view in the Vulnerability Manager Workspace permits vulnerability and security managers and analysts to view remediation progress on records, drill down into Vulnerability Response records, and view the status of their approval requests and
exceptions... | ---
title: Use the List view in the Vulnerability Manager Workspace
description: The List view in the Vulnerability Manager Workspace permits vulnerability
and security managers and analysts to view remediation progress on records, drill
down into Vulnerability Response records, and view the status of their approva... |
https://www.servicenow.com/docs/en-US/bundle/zurich-security-management/page/product/vulnerability-app-vuln-mgmt/concept/avm-integrations.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-security-management/page/product/vulnerability-app-vuln-mgmt/concept/avm-integrations.html | 2025-08-11 | daily | 0.5 | 268.xml | en-US | zurich-security-management | product/vulnerability-app-vuln-mgmt/concept/avm-integrations.html | zurich | Integrating Application Vulnerability Response with other applications | Vulnerability Response includes support for third-party integrations. | [
"Application Vulnerability Management",
"integrations"
] | [
"Security Operations",
"Attack surface management applications",
"Application Vulnerability Response"
] | <article class="hascomments" data-page="bundle:zurich-security-management/enus/product/vulnerability-app-vuln-mgmt/concept/avm-integrations.html" id="bundle:zurich-security-management/enus/product/vulnerability-app-vuln-mgmt/concept/avm-integrations.html"><body id="avm-integrations"><main role="main"><article role="art... | {
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"title": "Attack s... | # Integrating Application Vulnerability Response with other applications
Vulnerability Response includes support for third-party integrations.
## Third-party integrations
Application vulnerability integrations help enrich the application vulnerability data on your instance by retrieving data from external systems an... | ---
title: Integrating Application Vulnerability Response with other applications
description: Vulnerability Response includes support for third-party integrations.
keywords:
- Application Vulnerability Management
- integrations
breadcrumbs:
- Security Operations
- Attack surface management applications
- Application V... |
https://www.servicenow.com/docs/en-US/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-consumers-landing-page.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-consumers-landing-page.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-service-bridge | product/tmt-service-bridge-2/concept/service-bridge-consumers-landing-page.html | zurich | Service Bridge for Consumers | Use the Service Bridge for Consumers application to seamlessly interact and collaborate with your providers. | [] | [
"Service Bridge"
] | <article class="hascomments" data-page="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-consumers-landing-page.html" id="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-consumers-landing-page.html"><div class="wm">Service Bridge will be renamed... | {
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"breadcrumbs_html": "<a hr... | Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.
# Service Bridge for Consumers
Use the Service Bridge for Consumers application to seamlessly interact and collaborate with your providers.
## Service Bridge Overview
As a consumer, you can:
* Review remote catal... | ---
title: Service Bridge for Consumers
description: Use the Service Bridge for Consumers application to seamlessly interact
and collaborate with your providers.
keywords: []
breadcrumbs:
- Service Bridge
---
Service Bridge will be renamed for the 2026 Australia release and will maintain the same functionality.
# Se... |
https://www.servicenow.com/docs/en-US/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-providers-landing-page.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-providers-landing-page.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-service-bridge | product/tmt-service-bridge-2/concept/service-bridge-providers-landing-page.html | zurich | Service Bridge for Providers | Use the Service Bridge for Providers application to create and publish catalogs of services, receive, and fulfill requests generated from consumers, and establish integrations with consumer instances. | [] | [
"Service Bridge"
] | <article class="hascomments" data-page="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-providers-landing-page.html" id="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-providers-landing-page.html"><div class="wm">Service Bridge will be renamed... | {
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# Service Bridge for Providers
Use the Service Bridge for Providers application to create and publish catalogs of services, receive, and fulfill requests generated from consumers, and establish integrations with con... | ---
title: Service Bridge for Providers
description: Use the Service Bridge for Providers application to create and publish
catalogs of services, receive, and fulfill requests generated from consumers, and
establish integrations with consumer instances.
keywords: []
breadcrumbs:
- Service Bridge
---
Service Bridge... |
https://www.servicenow.com/docs/en-US/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-add-scripts-to-rrp.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-add-scripts-to-rrp.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-service-bridge | product/tmt-service-bridge-2/concept/service-bridge-v2-add-scripts-to-rrp.html | zurich | Adding or creating scripts to a remote record producer | As a provider, you can perform more complex tasks and gain better control over catalog requests from consumers by using various scripts in a remote record producer (RRP). Consumers must approve all scripts to use the RRP. | [] | [
"Service Bridge",
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"Using Service Bridge for providers"
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# Adding or creating scripts to a remote record producer
As a provider, you can perform more complex tasks and gain better control over catalog requests from consumers by using various scripts in a remote record pro... | ---
title: Adding or creating scripts to a remote record producer
description: As a provider, you can perform more complex tasks and gain better control
over catalog requests from consumers by using various scripts in a remote record
producer (RRP). Consumers must approve all scripts to use the RRP.
keywords: []
br... |
https://www.servicenow.com/docs/en-US/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-create-consumer-criteria.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-create-consumer-criteria.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-service-bridge | product/tmt-service-bridge-2/concept/service-bridge-v2-create-consumer-criteria.html | zurich | Create a consumer criteria | Using consumer criteria associated with record producers and other configurations, Service Bridge automatically generates the entitlement records that are replicated to eligible consumer instances. | [] | [
"Service Bridge",
"Service Bridge for Providers",
"Installing and configuring Service Bridge for Providers",
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"Remote record producers in Service Bridge"
] | <article class="hascomments" data-page="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-v2-create-consumer-criteria.html" id="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-v2-create-consumer-criteria.html"><div class="wm">Service Bridge will ... | {
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# Create a consumer criteria
Using consumer criteria associated with record producers and other configurations, Service Bridge automatically generates the entitlement records that are replicated to eligible consumer... | ---
title: Create a consumer criteria
description: Using consumer criteria associated with record producers and other configurations,
Service Bridge automatically generates the entitlement records that are replicated
to eligible consumer instances.
keywords: []
breadcrumbs:
- Service Bridge
- Service Bridge for Pro... |
https://www.servicenow.com/docs/en-US/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-entitlements.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-entitlements.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-service-bridge | product/tmt-service-bridge-2/concept/service-bridge-v2-entitlements.html | zurich | Creating entitlements in Service Bridge for Providers | Using consumer criteria associated with record producers and other configurations, Service Bridge automatically generates the entitlement records that are replicated to eligible consumer instances. | [] | [
"Service Bridge",
"Service Bridge for Providers",
"Installing and configuring Service Bridge for Providers",
"Create remote catalogs in Service Bridge for providers",
"Remote record producers in Service Bridge"
] | <article class="hascomments" data-page="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-v2-entitlements.html" id="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-v2-entitlements.html"><div class="wm">Service Bridge will be renamed for the 2026 ... | {
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# Creating entitlements in Service Bridge for Providers
Using consumer criteria associated with record producers and other configurations, Service Bridge automatically generates the entitlement records that are repl... | ---
title: Creating entitlements in Service Bridge for Providers
description: Using consumer criteria associated with record producers and other configurations,
Service Bridge automatically generates the entitlement records that are replicated
to eligible consumer instances.
keywords: []
breadcrumbs:
- Service Brid... |
https://www.servicenow.com/docs/en-US/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-explore-foundation-data-sync.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-explore-foundation-data-sync.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-service-bridge | product/tmt-service-bridge-2/concept/service-bridge-v2-explore-foundation-data-sync.html | zurich | Foundation data sync | Foundation data sync (FDS) enables structured, periodic data sharing from provider to consumer instances. It ensures that consumers have access to accurate, up-to-date foundational data from providers, supporting better service delivery, and operational alignment. | [] | [
"Service Bridge",
"Exploring Service Bridge"
] | <article class="hascomments" data-page="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-v2-explore-foundation-data-sync.html" id="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-v2-explore-foundation-data-sync.html"><div class="wm">Service Brid... | {
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# Foundation data sync
Foundation data sync (FDS) enables structured, periodic data sharing from provider to consumer instances. It ensures that consumers have access to accurate, up-to-date foundational data from p... | ---
title: Foundation data sync
description: Foundation data sync (FDS) enables structured, periodic data sharing
from provider to consumer instances. It ensures that consumers have access to accurate,
up-to-date foundational data from providers, supporting better service delivery,
and operational alignment.
keyw... |
https://www.servicenow.com/docs/en-US/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-explore-magic-link.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-explore-magic-link.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-service-bridge | product/tmt-service-bridge-2/concept/service-bridge-v2-explore-magic-link.html | zurich | Magic Links | Magic links enable seamless authentication from a consumer instance to a provider instance in Service Bridge, enabling consumers to access shared resources without manual login. This mechanism supports both per-user and single-user login modes and is particularly useful for HR | [] | [
"Service Bridge",
"Exploring Service Bridge"
] | <article class="hascomments" data-page="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-v2-explore-magic-link.html" id="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-v2-explore-magic-link.html"><div class="wm">Service Bridge will be renamed f... | {
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# Magic Links
Magic links enable seamless authentication from a consumer instance to a provider instance in Service Bridge, enabling consumers to access shared resources without manual login. This mechanism supports... | ---
title: Magic Links
description: Magic links enable seamless authentication from a consumer instance to
a provider instance in Service Bridge, enabling consumers to access shared resources
without manual login. This mechanism supports both per-user and single-user login
modes and is particularly useful for HR
... |
https://www.servicenow.com/docs/en-US/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-exploring-service-bridge.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-exploring-service-bridge.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-service-bridge | product/tmt-service-bridge-2/concept/service-bridge-v2-exploring-service-bridge.html | zurich | Exploring Service Bridge | Service Bridge helps providers, consumers, and partners connect their ServiceNow instances to build secure business workflows across the ServiceNow ecosystem. | [] | [
"Service Bridge"
] | <article class="hascomments" data-page="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-v2-exploring-service-bridge.html" id="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-v2-exploring-service-bridge.html"><div class="wm">Service Bridge will ... | {
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# Exploring Service Bridge
Service Bridge helps providers, consumers, and partners connect their ServiceNow instances to build secure business workflows across the ServiceNow ecosystem.
## Service Bridge overview
... | ---
title: Exploring Service Bridge
description: Service Bridge helps providers, consumers, and partners connect their
ServiceNow instances to build secure business workflows across the ServiceNow ecosystem.
keywords: []
breadcrumbs:
- Service Bridge
---
Service Bridge will be renamed for the 2026 Australia release ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-expolre-journal-field-framework.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-expolre-journal-field-framework.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-service-bridge | product/tmt-service-bridge-2/concept/service-bridge-v2-expolre-journal-field-framework.html | zurich | Journal field framework | The Journal Field Framework (JFF) enables real-time synchronization of journal type fields, such as comments and work notes, between provider and consumer. | [] | [
"Service Bridge",
"Exploring Service Bridge"
] | <article class="hascomments" data-page="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-v2-expolre-journal-field-framework.html" id="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-v2-expolre-journal-field-framework.html"><div class="wm">Servic... | {
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# Journal field framework
The Journal Field Framework (JFF) enables real-time synchronization of journal type fields, such as comments and work notes, between provider and consumer.
JFF also enhances operational tr... | ---
title: Journal field framework
description: The Journal Field Framework (JFF) enables real-time synchronization of
journal type fields, such as comments and work notes, between provider and consumer.
keywords: []
breadcrumbs:
- Service Bridge
- Exploring Service Bridge
---
Service Bridge will be renamed for the ... |
https://www.servicenow.com/docs/en-US/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-flow-action.html | https://servicenow-be-prod.servicenow.com/api/bundle/zurich-service-bridge/page/product/tmt-service-bridge-2/concept/service-bridge-v2-flow-action.html | 2025-08-02 | daily | 0.5 | 268.xml | en-US | zurich-service-bridge | product/tmt-service-bridge-2/concept/service-bridge-v2-flow-action.html | zurich | Flow action | Workflow Studio predefined actions help you preserve mapped variable integrity and maintain flow compatibility across configuration revisions. | [] | [
"Service Bridge",
"Exploring Service Bridge"
] | <article class="hascomments" data-page="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-v2-flow-action.html" id="bundle:zurich-service-bridge/enus/product/tmt-service-bridge-2/concept/service-bridge-v2-flow-action.html"><div class="wm">Service Bridge will be renamed for the 2026 Au... | {
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# Flow action
Workflow Studio predefined actions help you preserve mapped variable integrity and maintain flow compatibility across configuration revisions.
Service Bridge provides a set of predefined Workflow Stud... | ---
title: Flow action
description: Workflow Studio predefined actions help you preserve mapped variable
integrity and maintain flow compatibility across configuration revisions.
keywords: []
breadcrumbs:
- Service Bridge
- Exploring Service Bridge
---
Service Bridge will be renamed for the 2026 Australia release an... |
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