text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp | 0 |
@USAirways DCA to RSW at 8:30am Cancelled Flightled. Rebook to Charlotte Cancelled Flightled. Can we rebook selves online??? | 0 |
@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!? | 0 |
@USAirways 2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold | 0 |
@JetBlue on the plane now! Hopefully no longer at the mercy of the playlist! Thanks! | 1 |
@united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional. | 0 |
@SouthwestAir I am absolutely sick of 300s and no wifi! | 0 |
@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable! | 0 |
@USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process? | 0 |
@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people | 0 |
@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage??? | 0 |
@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available | 0 |
@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx | 0 |
@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on | 0 |
@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing. | 0 |
@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation. | 0 |
@united great. Looking forward to your response to my DM then | 1 |
@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated | 0 |
@USAirways told me I deserved to be delayed because I booked the last flight and then I hear "the only inconvience is missing your flight" | 0 |
@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options | 0 |
@JetBlue awesome, thanks! | 1 |
talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited | 0 |
@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229 | 0 |
@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help! | 0 |
@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag. | 0 |
@JetBlue yes! Announced we will take off. You're on it! Thank you! | 1 |
@SouthwestAir and thanks! | 1 |
@JetBlue remember - I'm very doubtful and not very hopeful :( | 0 |
@SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked | 0 |
@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN. | 0 |
@SouthwestAir I just sent it over | 0 |
@JetBlue I'm at 4:05 will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted? | 0 |
@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not? | 0 |
@JetBlue is the greatest airline ever 💕✈️💺 #TrueBluePoints #jetbluemember | 1 |
@SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment. | 0 |
@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH | 0 |
@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1 | 1 |
@JetBlue thanks for replying-I feel a little better we'll see how it goes ☺️✈️ | 1 |
@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given | 0 |
@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me | 0 |
@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail | 0 |
@USAirways I called more than 25 times to redeem mile points and can't get through. You advertise the miles but make them very hard to use! | 0 |
@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment | 0 |
@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!! | 0 |
@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv | 0 |
@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me | 0 |
@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in. | 0 |
@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud! | 1 |
@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it. | 0 |
@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent | 0 |
@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿 | 0 |
@USAirways hey!! Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS | 0 |
@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting | 0 |
@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through! | 1 |
@united thank you for the reply. I will fill out the form and submit it as requested. Good to know you're paying attention! | 1 |
@united Lovely new plane from LGA to ORD but no power outlets? | 0 |
@USAirways Haha - that will indeed be a great day! | 1 |
@united any solutions? | 0 |
@USAirways thank you!!! | 1 |
@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again. | 0 |
@JetBlue sent :-) curious to see what kind of comp we get. | 1 |
@AmericanAir rented van drove 250 miles with 6 strangers. Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0 | 0 |
@SouthwestAir 2 hours on hold for customer service never us SW again | 0 |
@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm | 0 |
@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun | 0 |
@VirginAmerica it's really aggressive to blast obnoxious "entertainment" in your guests' faces & they have little recourse | 0 |
@USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going | 0 |
@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection. | 0 |
@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass | 1 |
“@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9A”
Can't fly you anymore, we had a good run ✌️ | 0 |
@USAirways Been on hold for 40 minutes, calling because my flight is delayed. This type of service in not acceptable. | 0 |
@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request | 1 |
@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great. | 1 |
@USAirways why have me board a plane knowing there is a maint issue? US5235. | 0 |
@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you. | 0 |
@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage | 0 |
@united how long does it take to get a response from your customer service about a complaint done through email? | 0 |
@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline | 0 |
@united is the worst | 0 |
@SouthwestAir That would be great. Thank you! I'll send it over when you follow. | 1 |
@AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry.. | 0 |
@JetBlue tell your employees that! | 0 |
@united thank you! My second flight I already got bumped up to 1st! Love it! | 1 |
@SouthwestAir were you handing out tickets while I was sleep ? | 0 |
@SouthwestAir Congratulations! | 1 |
@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool. | 0 |
@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement 1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy. | 0 |
@USAirways there is a travel advis for nyc and phil PA -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen? | 0 |
@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid | 0 |
@JetBlue I tried! Had me running from curb-side to self-check & wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset | 0 |
@JetBlue your website is seriously horrible and so is your call center!! Almost makes it tempting to fly someone else!! #sodone | 0 |
@USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia | 0 |
@USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up & again back on hold. Understand weather, but ridiculous. | 0 |
@AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters! | 0 |
@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :) | 1 |
@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd | 0 |
@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM. | 0 |
@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks | 0 |
@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on. | 0 |
@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously! | 0 |
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