text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated. | 0 |
@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!? | 0 |
@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic "sorry" email back | 0 |
@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol | 0 |
@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do? | 0 |
@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am | 0 |
@AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message. | 0 |
@united Cool. Thank you. | 1 |
@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-) | 0 |
@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights | 0 |
@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed? | 0 |
@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM | 0 |
@USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew. | 0 |
@JetBlue u cool | 1 |
@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail | 0 |
@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours? | 0 |
@USAirways well this is about as worthless as your regular service. A bunch of do nothings and idiots. #sucks | 0 |
@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution | 0 |
@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good | 0 |
@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank | 0 |
@USAirways sits on a throne of lies | 0 |
@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website? | 0 |
@USAirways I don't need to rebook I need to know the policy | 0 |
@united JT the issue is with missed connections early gate closings and zero concern from customer service | 0 |
@united Useless response. I need a functioning wheelchair, not a customer care form to fill out. | 0 |
@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why? | 0 |
@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe? | 0 |
@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint. | 1 |
@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling. | 0 |
@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip. | 0 |
@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again | 0 |
@united or you'll Cancelled Flight my flight like you just did | 0 |
@USAirways I was completely ripped of by US Airways today never fly this airline I am contacting my local news | 0 |
@USAirways Past tense re help. No more. It’s been even more miserable than usual at CLT. | 0 |
@united the new seats on the Canadaair regional jets just plain suck. | 0 |
@USAirways first, luggage got stuck in a different city, now I get them back today & one of your employees stole a pair of gloves from me! | 0 |
@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed | 0 |
@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it! | 0 |
@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened. | 0 |
@JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things. | 0 |
@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys! | 1 |
@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy | 0 |
@AmericanAir appreciate it!! | 1 |
@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service! | 1 |
@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it. | 1 |
I appreciate the reply. RT @SouthwestAir: @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB | 1 |
@united why do you hate your passengers? | 0 |
@united I'm asking if you can simplify the communications- thx | 0 |
@JetBlue awesome | 1 |
@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp | 0 |
@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP | 1 |
@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid | 0 |
@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief | 0 |
@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether | 0 |
@USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 #imtired #wannagohome | 0 |
@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst | 0 |
@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you! | 0 |
“@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! #SMH | 0 |
@united your overall experience of flying is not friendly | 0 |
@AmericanAir I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up? | 0 |
@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP | 0 |
@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled? | 0 |
@SouthwestAir yep. 99.99999999% certain it was on that flight. | 0 |
@USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck | 0 |
@united flight from san fransico to jfk was evacuated why? | 0 |
@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA. | 0 |
@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699 | 0 |
@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care | 0 |
@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options? | 0 |
@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you | 1 |
@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?! | 0 |
@united with Karen and found her unhelpful and rude called United at the time & told she could board but Karen would not accept | 0 |
@JetBlue thank you :-) | 1 |
@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats? | 0 |
@JetBlue I agree!!! If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks | 1 |
@AmericanAir we have 3 more passengers with me There are two more reservation numbers | 0 |
@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight? | 0 |
@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday. | 1 |
@AmericanAir Thanks! | 1 |
@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck | 0 |
@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService | 0 |
@AmericanAir ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue? | 0 |
@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere | 0 |
@USAirways now on hold for 2 hrs 20 min. This is ridiculous | 0 |
@JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago | 0 |
@JetBlue I'm sitting on the plane. Too many predictable mechanical problems. Still onboard. This is getting bad... | 0 |
@united surprise me. Otherwise, the flight is over and I don't have a good feeling about your airline. | 0 |
@USAirways haha no worries you guys are the best! +1 for spelling my name correctly | 1 |
@VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗 | 1 |
@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir and Cancelled Flightled my flight 4 times last month. United> | 1 |
@JetBlue anything serious I should worry about? | 0 |
@SouthwestAir I love my Companion Pass (qualified 4th year). #HollyMais | 1 |
@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u! | 1 |
@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer | 0 |
@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy | 0 |
@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site | 0 |
@AmericanAir thanks you always be my airline of choice when possible | 1 |
“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp | 1 |
@AmericanAir Thanks for the quick response - it's appreciated! | 1 |
@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight? | 0 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.