text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet! | 0 |
@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too.. | 0 |
@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST. | 1 |
@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!! | 0 |
@USAirways last 2 times I checked a bags they were severally damaged. No one answers the baggage call line for status? #chairmanlove | 0 |
@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress? | 0 |
@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had | 0 |
@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE. | 0 |
@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue | 1 |
@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left. | 0 |
@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce | 0 |
@USAirways US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler | 0 |
@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work | 0 |
@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days | 0 |
@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it! | 1 |
@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous | 0 |
@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days. | 0 |
@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending | 0 |
@united's first-class #cockup
http://t.co/oh7CFv7DHR | 0 |
@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation. | 0 |
@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday! | 0 |
@United give me a direct number I can call regarding my lost baggage immediately. | 0 |
@AmericanAir improve Envoy's performance. 5th trip through ORD in 2015 I've been delayed for hours because of Envoy. I could drive faster! | 0 |
@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice | 0 |
@SouthwestAir think you have great people working for you. | 1 |
@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous | 0 |
@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA. | 0 |
@united 4 of us are stranded And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait. | 0 |
@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay. | 0 |
@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane | 0 |
@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!! | 0 |
@united Very impressed so far. An app that's worth a damn and sms updates on my flight. | 1 |
@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas. Baggage was only checked to ORD. | 0 |
@USAirways been trying for weeks no use | 0 |
@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR | 0 |
@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule | 0 |
See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http://t.co/atd2Sm8HF4 | 0 |
@united U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. #inexcusable | 0 |
@USAirways when I call it says y'all are too busy and to call back Late Flightr. this is terrible customer service. what will you do about it? | 0 |
@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight? | 0 |
@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡 | 0 |
@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad | 0 |
@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded | 0 |
.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem. | 0 |
@AmericanAir another day another grievance with this airline. No customer service | 0 |
@united I flew back w other company since United didnt have an earlier flight | 0 |
Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN | 1 |
@AmericanAir Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux | 1 |
@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry | 0 |
@SouthwestAir why are you literally the worst? | 0 |
@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv | 0 |
@USAirways ok thank you we were told ground delay due to snow. | 1 |
@JetBlue, why must you always delay my Late Flight night Orlando flights? 💔 | 0 |
@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad. | 0 |
@united Thanks, I will! | 1 |
@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy | 0 |
@USAirways I'm amazed at the lack of communication with the passengers. | 0 |
@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight. | 0 |
@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful | 0 |
@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song "I'm Blue" while flying on JetBlue. | 0 |
@united yup, it just happens way too often...5 times in the last 12 months | 0 |
@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no. | 0 |
@united said they would give us a refund. 30 days Late Flightr NO refund. | 0 |
@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers | 0 |
@JetBlue, your hold music sucks. | 0 |
@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems | 0 |
@JetBlue no. Please stop. | 0 |
@united once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money? | 0 |
@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits | 0 |
@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit. | 1 |
@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab. | 0 |
@USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers. | 0 |
@united will do. Thanks for the help. Cheers | 1 |
@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a "no show" | 0 |
@Jetblue I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!! | 0 |
@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152? | 0 |
@USAirways I paid for my seat. I expect to be able to use my full seat | 0 |
@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate | 0 |
@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎 | 0 |
@SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours. | 0 |
@VirginAmerica sounds like fun ! | 1 |
@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening. | 1 |
@united free hotel doesn't make up for such poor customer service and disregard | 0 |
@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel | 0 |
@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have "planned better." | 0 |
@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi | 0 |
@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning??? | 0 |
@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united | 0 |
@AmericanAir unable to access the website. Will try again. | 0 |
@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way. | 0 |
@AmericanAir here we go again #aa106 "Plane not ready". Are we going to find the crew run out of time again like last night #shortstaffed | 0 |
@united Great customer service again. Thanks! | 1 |
@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short | 0 |
@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?! | 0 |
@united missed it. Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight... | 0 |
@JetBlue mechanical failure isn't Boston' fault. | 0 |
@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice | 0 |
@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start. | 0 |
@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi | 0 |
@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!! | 1 |
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