text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag, didn't have to check | 0 |
@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay | 0 |
@united your seats are god awful. | 0 |
@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation | 0 |
@SouthwestAir Dear SWA, I fly you a lot. Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min.... | 0 |
@JetBlue Alternatives? You have absolutely no respect for loyal customers. 8 years. No more. I'm done. | 0 |
@USAirways what's up with flight 5545 no gate agent or plane at PHX B18? Nice customer service. | 0 |
@JetBlue your wifi is a lie and i hate you | 0 |
@USAirways I don't want your sympathy I want someone to make an effort to find my bag | 0 |
@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed? | 0 |
@united more people would catch their flights if your attendants had more help! | 0 |
@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo | 1 |
@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com | 0 |
@AmericanAir @derekc21 , to my surprise BA doesn't have me registered in the system , I was getting hopeful :(, Lets step it up , Okay ? | 0 |
@JetBlue wow you guys answer people wow you care I love jet blue | 1 |
@JetBlue Flight 136 departs 2:14 AM Finally!!! Arrived JFK with no psgrs at 5:39 PM. That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi | 0 |
@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel | 0 |
@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic | 0 |
@USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL | 0 |
@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas? | 0 |
@united yes, Thx! At 10:35 (landed at 9:20). | 1 |
@united I hope you lose the next govt contract | 0 |
@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS! | 0 |
@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min! | 0 |
@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you! | 0 |
@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done | 1 |
.@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris | 0 |
@AmericanAir SO BAD service in Miami, AirPort.. | 0 |
@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack? | 0 |
@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks! | 1 |
@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped? | 0 |
@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points. | 1 |
@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI! | 0 |
@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service??? | 0 |
@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright | 0 |
@united Direct Messaged you, didn't hear anything back | 0 |
@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK | 1 |
@AmericanAir
Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please???????? | 0 |
@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!! | 1 |
@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight | 0 |
@AmericanAir will not let me reuse my ticket. Thus I have booked my vacation with Delta! Never flying on American again...... | 0 |
@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks! | 0 |
@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially | 0 |
@USAirways yes, thanks but took forever | 0 |
@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!! | 0 |
@AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat | 0 |
@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law. They spent several hours waiting. | 0 |
@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me? | 1 |
@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back | 0 |
@SouthwestAir you're my early frontrunner for best airline! #oscars2016 | 1 |
@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email. | 0 |
@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport | 0 |
@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents & Jeanine | 0 |
@AmericanAir thx for the apology. A commitment to fix your broken system would be better. Actually fixing it would be better still. | 0 |
@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am | 0 |
@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now | 0 |
@USAirways is the worst!! Still haven't left.. Everyone missing connections. | 0 |
@united Nice "partners" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R | 0 |
@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight | 0 |
@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines | 0 |
@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235 | 0 |
@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help | 0 |
@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-( | 0 |
@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost. | 0 |
@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high | 0 |
@USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail | 0 |
@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞 | 0 |
@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!.... | 0 |
@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault | 0 |
@SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A | 0 |
@JetBlue you bet:) | 1 |
@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u. | 0 |
@USAirways what is the expected wait time to speak to someone via 800 number? | 0 |
@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi??? | 0 |
@AmericanAir I need to rebook and I cannot get an agent. Can you help? | 0 |
@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?! | 0 |
@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep? | 0 |
@USAirways now in a black hole of your phone system | 0 |
@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :( | 0 |
@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes | 0 |
@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a "tech stop"? | 0 |
@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage. | 0 |
@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation | 0 |
@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again! | 1 |
@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to | 0 |
@VirginAmerica all crap channels which is why I pay to watch UK tv | 0 |
@united thanks, keep up the good work | 1 |
@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers | 0 |
@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please | 0 |
@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy | 1 |
@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM | 0 |
@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5 | 0 |
@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable. | 0 |
@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details. | 0 |
@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!! | 0 |
@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone | 0 |
@USAirways how does it feel to have almost everyone hate you? | 0 |
@USAirways you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card | 0 |
@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive | 0 |
@SouthwestAir our flight is delayed till tomorrow curse the weather | 0 |
Subsets and Splits
No community queries yet
The top public SQL queries from the community will appear here once available.