text stringlengths 12 186 | airline_sentiment int64 0 1 |
|---|---|
@SouthwestAir I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊 | 1 |
@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now? | 0 |
@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights. | 0 |
@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member | 0 |
@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4. | 0 |
@AmericanAir help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for 3 hours. Need to be booked on next flight out. | 0 |
@USAirways we will...sunday! Just a few days away | 1 |
@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days! | 0 |
@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't. | 0 |
@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService #$10voucherwhatajoke | 0 |
@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame.. | 0 |
@USAirways but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes | 0 |
@united yes, computer would allow me to get to San Diego quick but customer service will not help. Says can't rebook http://t.co/KcVUbUYExc | 0 |
Lovely! RT @JetBlue: Our fleet’s on fleek. http://t.co/Hi6Fl1AX9E | 1 |
@USAirways ...was Cancelled Flightled and now I need to locate my baggage | 0 |
@united really hoping to get some help here. On my 5th attempt to get a resolution, and lost count of transfers. help please! #mileageplus | 0 |
@JetBlue thanks!! Great service in #T5 already! #lovejetBlue | 1 |
@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now. | 0 |
@USAirways Flights 890 was the delay, Flight 5136 was my missed connection… Help! | 0 |
@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day. | 0 |
@SouthwestAir I'll have to drop by next time I visit! | 1 |
@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been | 0 |
@united Nope, no more chances. Your airline messed up both ways of our trip. | 0 |
@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can. | 0 |
@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps. | 0 |
@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them | 0 |
alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :) | 1 |
@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue? | 0 |
@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP | 1 |
@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well... | 0 |
@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned "confirmed" certificates? | 0 |
@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare? | 0 |
@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. | 0 |
@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. "Undefined error" & 800# not working.Family of 4 don't want Cgroup! Help | 0 |
@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8 | 0 |
@united stay more than 24h traveling ans sleeping on the airports floor | 0 |
@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2) | 1 |
@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired | 0 |
@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah. | 0 |
@united yo, you need a new website really badly. This day and age... | 0 |
@USAirways yeah , I have been expecting The same for 3 hours | 0 |
@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now. | 0 |
@united Worst customer non-service for sure! | 0 |
@USAirways How many agents do you have working to handle the thousands of calls? | 0 |
@VirginAmerica is flying from Love to Austin now. That is most excellent news. | 1 |
@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work. | 0 |
@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner | 0 |
@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown | 0 |
@united perfect! Thank you! | 1 |
@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah? | 0 |
@SouthwestAir thanks for getting me home from Denver tonight despite the snow! | 1 |
@AmericanAir you know nothing about customer service and I'll make sure everyone knows it | 0 |
.@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER | 0 |
@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon! | 0 |
@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence | 0 |
@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service. | 1 |
@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey | 0 |
@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved | 0 |
@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH | 0 |
@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993 | 0 |
@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue | 0 |
@united you can't claim "weather" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't | 0 |
@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK | 0 |
@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded | 0 |
@united that's fine. I'll take them. | 1 |
@USAirways KUDOS to your phone support and Charlotte gate staff! | 1 |
@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience? | 0 |
@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate | 0 |
@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled | 0 |
@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍 | 1 |
@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson. | 0 |
@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate. | 1 |
@USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA? | 0 |
@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted | 0 |
@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this | 1 |
@AmericanAir this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL | 0 |
@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap. | 0 |
@united thanks | 1 |
@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others? | 0 |
@JetBlue my butt hurts. | 0 |
@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here | 0 |
@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated | 0 |
@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx | 0 |
@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff | 0 |
@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS | 0 |
@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored. | 0 |
@AmericanAir is rude a hiring requirement at key west airport shaking my head | 0 |
@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare? | 0 |
@JetBlue he just went above and beyond to be helpful | 1 |
@united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail | 0 |
@united you are offering us 8 rooms for 32 people #FAIL | 0 |
@united I have sent a message with a bag tag. Have you looked? | 0 |
@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!! | 0 |
@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash | 0 |
@USAirways 4 hours Late Flightr And i lost my conection 😡 | 0 |
@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter | 1 |
@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat | 0 |
@USAirways has me on my toes whether I'm going to make my flight back to Boston tonight | 0 |
@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down. | 0 |
@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers. | 0 |
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