airline_sentiment int64 | airline_sentiment_confidence float64 | negativereason_confidence float64 | text string |
|---|---|---|---|
0 | 0.6503 | 0.6503 | This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp |
0 | 1 | 1 | @USAirways DCA to RSW at 8:30am Cancelled Flightled. Rebook to Charlotte Cancelled Flightled. Can we rebook selves online??? |
0 | 1 | 0.6758 | @USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!? |
0 | 1 | 0.6687 | @USAirways 2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold |
1 | 0.6595 | 0 | @JetBlue on the plane now! Hopefully no longer at the mercy of the playlist! Thanks! |
0 | 1 | 0.6818 | @united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional. |
0 | 1 | 0.6713 | @SouthwestAir I am absolutely sick of 300s and no wifi! |
0 | 1 | 0.6662 | @united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable! |
0 | 1 | 0.3684 | @USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process? |
0 | 0.663 | 0.3478 | @united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people |
0 | 1 | 0.6048 | @united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage??? |
0 | 1 | 0.3718 | @AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available |
0 | 0.6631 | 0.3331 | @SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx |
0 | 0.6691 | 0.3523 | @united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on |
0 | 1 | 1 | @USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing. |
0 | 1 | 1 | @SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation. |
1 | 0.6667 | 0 | @united great. Looking forward to your response to my DM then |
0 | 1 | 1 | @AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated |
0 | 1 | 0.6718 | @USAirways told me I deserved to be delayed because I booked the last flight and then I hear "the only inconvience is missing your flight" |
0 | 1 | 0.6739 | @usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options |
1 | 1 | null | @JetBlue awesome, thanks! |
0 | 1 | 0.3437 | talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited |
0 | 1 | 0.6591 | @SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229 |
0 | 1 | 1 | @SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help! |
0 | 1 | 1 | @SouthwestAir i just recieved an email from your memphis station hopefully they have my bag. |
1 | 1 | null | @JetBlue yes! Announced we will take off. You're on it! Thank you! |
1 | 0.6606 | null | @SouthwestAir and thanks! |
0 | 0.6827 | 0.6827 | @JetBlue remember - I'm very doubtful and not very hopeful :( |
0 | 1 | 0.6622 | @SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked |
0 | 1 | 1 | @united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN. |
0 | 0.6596 | 0.3404 | @SouthwestAir I just sent it over |
0 | 0.6617 | 0.6617 | @JetBlue I'm at 4:05 will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted? |
0 | 0.7007 | 0.7007 | @USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not? |
1 | 1 | null | @JetBlue is the greatest airline ever 💕✈️💺 #TrueBluePoints #jetbluemember |
0 | 1 | 0.3453 | @SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment. |
0 | 0.6553 | 0.3401 | @united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH |
1 | 1 | null | @SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1 |
1 | 0.6634 | null | @JetBlue thanks for replying-I feel a little better we'll see how it goes ☺️✈️ |
0 | 1 | 0.3444 | @jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given |
0 | 1 | 1 | @jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me |
0 | 1 | 1 | @united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail |
0 | 1 | 0.3511 | @USAirways I called more than 25 times to redeem mile points and can't get through. You advertise the miles but make them very hard to use! |
0 | 1 | 0.6813 | @united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment |
0 | 1 | 0.3445 | @united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!! |
0 | 1 | 1 | @USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv |
0 | 1 | 0.6723 | @united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me |
0 | 0.6536 | 0.6536 | @USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in. |
1 | 0.7007 | null | @AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud! |
0 | 1 | 0.6833 | @JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it. |
0 | 1 | 0.3481 | @USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent |
0 | 1 | 0.6633 | @united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿 |
0 | 1 | 1 | @USAirways hey!! Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS |
0 | 1 | 0.7078 | @AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting |
1 | 1 | null | @VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through! |
1 | 1 | null | @united thank you for the reply. I will fill out the form and submit it as requested. Good to know you're paying attention! |
0 | 1 | 0.6778 | @united Lovely new plane from LGA to ORD but no power outlets? |
1 | 1 | null | @USAirways Haha - that will indeed be a great day! |
0 | 0.6455 | 0.6455 | @united any solutions? |
1 | 0.7033 | null | @USAirways thank you!!! |
0 | 1 | 0.6722 | @united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again. |
1 | 0.6701 | null | @JetBlue sent :-) curious to see what kind of comp we get. |
0 | 1 | 0.6567 | @AmericanAir rented van drove 250 miles with 6 strangers. Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0 |
0 | 1 | 1 | @SouthwestAir 2 hours on hold for customer service never us SW again |
0 | 1 | 0.6304 | @AmericanAir you guys are killing me. http://t.co/22iPGeIcSm |
0 | 0.6426 | 0.6426 | @AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun |
0 | 1 | 0.7033 | @VirginAmerica it's really aggressive to blast obnoxious "entertainment" in your guests' faces & they have little recourse |
0 | 1 | 0.7065 | @USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going |
0 | 1 | 1 | @united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection. |
1 | 1 | null | @AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass |
0 | 0.6559 | 0.6559 | “@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9A”
Can't fly you anymore, we had a good run ✌️ |
0 | 1 | 0.6527 | @USAirways Been on hold for 40 minutes, calling because my flight is delayed. This type of service in not acceptable. |
1 | 1 | null | @JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request |
1 | 0.6655 | 0 | @USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great. |
0 | 1 | 0.6442 | @USAirways why have me board a plane knowing there is a maint issue? US5235. |
0 | 1 | 1 | @JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you. |
0 | 1 | 0.704 | @united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage |
0 | 0.6435 | 0.6435 | @united how long does it take to get a response from your customer service about a complaint done through email? |
0 | 1 | 0.6842 | @SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline |
0 | 1 | 1 | @united is the worst |
1 | 1 | null | @SouthwestAir That would be great. Thank you! I'll send it over when you follow. |
0 | 1 | 0.659 | @AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry.. |
0 | 1 | 1 | @JetBlue tell your employees that! |
1 | 1 | null | @united thank you! My second flight I already got bumped up to 1st! Love it! |
0 | 0.6678 | 0.3532 | @SouthwestAir were you handing out tickets while I was sleep ? |
1 | 1 | null | @SouthwestAir Congratulations! |
0 | 1 | 1 | @united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool. |
0 | 1 | 1 | @SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement 1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy. |
0 | 0.6292 | 0.6292 | @USAirways there is a travel advis for nyc and phil PA -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen? |
0 | 1 | 1 | @AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid |
0 | 1 | 0.3505 | @JetBlue I tried! Had me running from curb-side to self-check & wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset |
0 | 1 | 1 | @JetBlue your website is seriously horrible and so is your call center!! Almost makes it tempting to fly someone else!! #sodone |
0 | 0.6842 | 0.6842 | @USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia |
0 | 1 | 1 | @USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up & again back on hold. Understand weather, but ridiculous. |
0 | 1 | 1 | @AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters! |
1 | 0.7052 | null | @JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :) |
0 | 1 | 1 | @JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd |
0 | 1 | 0.6358 | @SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM. |
0 | 1 | 0.6766 | @VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks |
0 | 1 | 0.6528 | @USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on. |
0 | 1 | 0.3536 | @AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously! |
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