airline_sentiment int64 | airline_sentiment_confidence float64 | negativereason_confidence float64 | text string |
|---|---|---|---|
0 | 0.699 | 0.699 | @VirginAmerica your mobile site is broken, shows
"{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points", won't let me checkin |
0 | 1 | 0.6629 | @united they did on a delta flight out of LAX which is why I should be compensated for my rental car there. |
0 | 0.6336 | 0.3404 | @SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one |
0 | 1 | 0.6767 | @VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem? |
0 | 1 | 1 | @USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell |
0 | 1 | 0.3787 | @USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help? |
0 | 1 | 1 | @AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr |
0 | 1 | 0.6959 | @USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory |
1 | 0.6559 | null | @VirginAmerica That's classy. |
0 | 0.6609 | 0.6609 | @JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere |
0 | 0.6719 | 0.3781 | .@JetBlue @ZKatcher 😂😂😂😂😂OMG. Bored & read through this convo.. Seems like JetBlue is on point. |
0 | 1 | 0.3622 | @AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day |
1 | 1 | null | @JetBlue thanks for the quick response! Fingers crossed the plane gets here then |
0 | 1 | 1 | @USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email. |
0 | 1 | 1 | @AmericanAir first the pilot, then the catering... |
1 | 0.6939 | null | @USAirways thanks |
0 | 1 | 1 | @SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail. I can book separately, but why not together? |
1 | 1 | null | I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae |
0 | 1 | 0.6888 | @AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else. |
0 | 1 | 1 | @SouthwestAir we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work?? |
1 | 0.6812 | 0 | @AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves. |
0 | 1 | 1 | .@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight |
0 | 1 | 1 | @USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number? |
1 | 1 | null | @united @annricord Great! Appreciate it😊 |
0 | 1 | 1 | @USAirways ANSWER THE BLOODY PHONE! |
0 | 1 | 1 | @united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight! |
0 | 1 | 0.6705 | @united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful |
0 | 0.6678 | 0.6678 | @AmericanAir @USAirways "but I take meds that make me severely dehydrated" {sigh} |
0 | 1 | 1 | @USAirways ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer |
1 | 0.6413 | null | @SouthwestAir thank you! |
0 | 1 | 1 | @USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!! |
0 | 0.6685 | 0.6685 | @united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618 |
1 | 1 | null | @VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER |
0 | 0.6721 | 0.6721 | @USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight? |
0 | 1 | 0.672 | @united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp' |
0 | 1 | 0.6803 | @united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!? |
1 | 0.7172 | null | @SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons |
0 | 1 | 0.3648 | @AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow. |
0 | 1 | 0.3547 | @united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for |
0 | 1 | 0.6542 | @AmericanAir You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck |
0 | 1 | 0.667 | “@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer |
0 | 1 | 1 | @AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night. |
0 | 1 | 1 | @SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now! |
0 | 1 | 0.6721 | @AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE! |
0 | 1 | 0.6725 | @AmericanAir oh no she left the counter and went downstairs. Then she told Elise an agent that joined her not to come over to counter. |
0 | 0.6838 | 0.6838 | @united 16 days for one flight and 8 for the other (roundtrip). |
0 | 0.6978 | 0.3674 | @AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah "I" got it rebooked |
0 | 1 | 1 | @united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT |
0 | 1 | 1 | @united what's the hold up with flight 6475 from SLC to DEN?? |
0 | 1 | 0.3936 | @USAirways #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie |
1 | 1 | null | @VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason |
0 | 1 | 1 | @united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms. |
1 | 0.66 | null | @USAirways thanks |
0 | 1 | 1 | @USAirways are there such things as non-delayed flights or na? Get your shit together and get me out of here |
0 | 1 | 0.6661 | @USAirways Your policy needs a serious revision for babies. Fortunately I have choices and choose @Southwest from here on out. |
0 | 0.6724 | 0.6724 | @SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be? |
0 | 0.6675 | 0.6675 | @USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh] |
0 | 1 | 0.716 | @USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members? |
1 | 1 | null | @SouthwestAir you guys are so clever 😃 http://t.co/qn5odUGFqK |
0 | 1 | 0.6552 | @USAirways now you have over 50 people in line. This is stupid!!! What the heck! |
0 | 1 | 1 | @USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways |
0 | 1 | 0.6854 | @united spending the afternoon @ Mia. Not your fault. No lounge? Very inconvenient. |
1 | 1 | null | @JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket |
0 | 1 | 0.687 | @united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed |
0 | 1 | 0.6378 | @united That was the problem. We were being told the aircraft was on its way. |
0 | 1 | 0.6733 | @VirginAmerica Your website is down and I'm trying to check in! |
1 | 1 | null | @united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :) |
0 | 1 | 0.6742 | @USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated |
0 | 1 | 0.6559 | @USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!? |
1 | 1 | null | @usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :) |
0 | 0.6667 | 0.6667 | @united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport |
0 | 1 | 1 | @USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed. |
0 | 1 | 0.6808 | @united they have access to the dial that makes it faster do they? |
0 | 0.6868 | 0.6868 | @AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never? |
0 | 1 | 1 | @USAirways Yes, ground crew finally showed up so plane could depart very Late Flight. |
0 | 1 | 0.6839 | Yes, and it gets disconnected due to the lack of WIFI strength “@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?” |
1 | 1 | null | @SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer! |
0 | 1 | 0.6341 | @united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system |
0 | 0.6754 | 0.3509 | @JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight! |
0 | 1 | 0.6202 | @USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc |
1 | 1 | null | @united Yes ! :D (Y) From @therealaviation on Instagram :) |
0 | 1 | 0.6653 | @JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr |
1 | 1 | null | @JetBlue just DMed. thanks so much for addressing this so quickly. |
0 | 1 | 0.6601 | @USAirways this is ridiculous. I have a 6:00 AM flight and two hours of rest, wasted!!! |
0 | 1 | 1 | @united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money.. |
0 | 1 | 1 | @united even so, change could not be made online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers! |
0 | 1 | 1 | @JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30 |
0 | 1 | 1 | @AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight? |
0 | 1 | 1 | @united customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP |
0 | 1 | 1 | @united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight. #unacceptable #ORD |
0 | 1 | 0.3598 | @SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour! |
0 | 1 | 0.3525 | @united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably. |
0 | 1 | 1 | @AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB |
1 | 1 | null | @united i got it at the gate, thanks for checking! |
0 | 1 | 1 | @USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities |
1 | 1 | null | @USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp |
0 | 1 | 0.6632 | @USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable! |
0 | 1 | 0.692 | @AmericanAir your gate agents at DFW gate B16 are pathetic tonight. Terrible communication, stories changing and apathetic |
0 | 1 | 0.3601 | @AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please |
0 | 0.6644 | 0.3437 | @united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee |
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