airline_sentiment int64 | airline_sentiment_confidence float64 | negativereason_confidence float64 | text string |
|---|---|---|---|
0 | 1 | 0.6753 | @AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service? |
0 | 1 | 0.6452 | @united worst airline ever after 70+ legs of travel I am officially done. On time is not in their vocab. I'm taking my premier status to A |
0 | 1 | 1 | @united I mean is there a real live person somewhere I can go and speak to at Newark post security? |
0 | 1 | 1 | @USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword |
0 | 1 | 0.6845 | @USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags |
1 | 1 | null | @VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks. |
0 | 1 | 1 | @SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order. |
0 | 0.6653 | 0.3451 | @USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away... |
0 | 1 | 0.7219 | @AmericanAir Toby hates you lol |
0 | 1 | 0.6521 | @AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare |
0 | 1 | 0.6522 | @USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now |
0 | 1 | 0.6952 | @USAirways My family, friends and colleagues will NEVER fly USAir again. Bad weather happens. The good airlines seem to communicate better. |
0 | 1 | 0.6526 | @JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw. |
0 | 1 | 0.3586 | @AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg |
0 | 0.6579 | 0.3421 | @AmericanAir not yet. I'm next in the terminal a customer service area. |
0 | 1 | 0.692 | @AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now? |
0 | 1 | 1 | @USAirways of course! "Yeah, travel has gotten harder. Ask other passengers if they will switch" it's not the fact, it's the attitude! |
0 | 1 | 1 | @united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time |
0 | 0.6726 | 0.3363 | @USAirways we have seats. on phone Iwas told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right? |
0 | 1 | 0.7113 | @SouthwestAir - really? All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC |
0 | 0.6613 | 0.6613 | @USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX. |
1 | 1 | null | @SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice! |
0 | 1 | 0.6985 | @JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame. |
0 | 1 | 0.6667 | @virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg |
1 | 1 | null | @SouthwestAir flight 3970, bna-rdu had the most excellent crew today |
0 | 0.6681 | 0.6681 | @AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!
http://t.co/wDyEkVB1Ze |
0 | 1 | 1 | @USAirways - how do I get an answer to my question? Holding for hours , after 6x getting your message just said you aren't taking calls. |
0 | 1 | 0.3596 | @USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh |
0 | 1 | 1 | @USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN |
1 | 1 | null | @SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :) |
0 | 1 | 0.6501 | @JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option |
1 | 1 | null | @united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated. |
1 | 0.3646 | 0 | @united would love help getting there today. In #EWR now. Will take any airline and connections. Thx |
0 | 1 | 0.6667 | @JetBlue send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘 |
0 | 1 | 0.6408 | @AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers |
0 | 1 | 0.657 | @united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there. |
1 | 1 | null | @USAirways that's why u guys are my #1 choice. |
0 | 1 | 0.6817 | @AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly |
1 | 0.6578 | null | @JetBlue Longing to look into the blue eyes. #firstlove |
0 | 1 | 0.3422 | @USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA |
1 | 1 | null | @USAirways Flight # 604. Thanks. |
0 | 1 | 0.6543 | @VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥 |
0 | 1 | 1 | @united 50 min on hold trying to book award flight because site errors out. Agents ask for my pin to see platinum availability??? badbadbad |
0 | 0.6875 | 0.6875 | @USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁 |
0 | 1 | 1 | @USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information. |
1 | 1 | null | @USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow |
1 | 0.6559 | null | @SouthwestAir I (heart) my CP status. Sure would be nice to have though. |
0 | 1 | 1 | @united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper |
0 | 1 | 0.348 | @SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46. I said to lady, "well, that system is about dead." She didn't understand |
0 | 1 | 1 | @AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time! |
0 | 1 | 0.3584 | @USAirways And you took away my 1st class seat. Love being a Chairman Preferred and assigned row 24 seat B middle seat |
0 | 1 | 0.6989 | @SouthwestAir yep after two hours and thirty minutes |
0 | 1 | 1 | @united the worst customer service in Denver. |
0 | 1 | 0.6742 | @USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help? |
0 | 1 | 0.6541 | @AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket. |
0 | 1 | 0.6616 | @JetBlue My bag is missing from 1099 landed over 6 hours ago. Help! |
0 | 1 | 0.6816 | @united Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies?? |
0 | 1 | 0.3564 | @AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service |
1 | 0.6715 | null | @SouthwestAir rules. |
1 | 0.6522 | null | @united looks like I'm settled in to where I'm going. Thx. |
0 | 1 | 1 | @AmericanAir change fee = same price of new ticket... Not logical |
0 | 0.6606 | 0.3425 | @United maybe find a different gate #ua1758 |
0 | 1 | 1 | Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane😡 |
0 | 1 | 1 | @SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage. |
0 | 1 | 1 | @USAirways Hey. I hve Cancelled Flightled flght & on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #? |
0 | 0.634 | 0.634 | @USAirways must be nice to take your customer service phone off the hook! #fendforyourself |
1 | 1 | null | @JetBlue Thank you! |
0 | 1 | 1 | @united thanks finally made it.. Missed meetings but what can I do now? |
0 | 1 | 1 | @USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise. |
0 | 1 | 0.6517 | @USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags. |
0 | 1 | 1 | @USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck! |
0 | 1 | 0.607 | @SouthwestAir breaking my heart at BWI 9 hrs @business |
0 | 1 | 0.6679 | @AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi |
0 | 0.7094 | 0.7094 | @AmericanAir Hey AA - can you help with an itinerary for a plat custy? Stuck in PVR and phones aren't working |
1 | 1 | null | Thanks @SouthwestAir ! #heartlanta |
0 | 1 | 1 | @USAirways still ignoring my question. #USAirways consistently providing poor customer service. |
1 | 1 | null | @united is my favorite airline. |
0 | 1 | 0.6768 | @united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good |
0 | 1 | 0.6999 | @AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE |
0 | 0.6699 | 0.3411 | @USAirways hello??? Anyone there? |
0 | 1 | 0.3659 | @united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever |
0 | 1 | 1 | @AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy. |
0 | 1 | 1 | @USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again. |
1 | 1 | null | “@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️ |
0 | 1 | 0.6538 | @AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!! |
0 | 1 | 0.6942 | @USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that |
0 | 1 | 0.7016 | @united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact |
0 | 1 | 1 | @AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money? |
0 | 1 | 1 | @SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over. |
1 | 0.6691 | null | @JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend |
0 | 1 | 0.3683 | @JetBlue there is no supervisor available, so they couldn't do anything. |
1 | 1 | null | @SouthwestAir thanks!! We will see what happens!! |
0 | 1 | 0.71 | @AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today |
0 | 1 | 0.6989 | @SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold. Unacceptable! |
0 | 1 | 0.343 | @USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing? |
0 | 1 | 1 | @united customer service has no solution and now we might miss a show because of them |
0 | 1 | 1 | @SouthwestAir Had a bad experience with them last week. They broke my bicycle that I had brought with me to do a bike ride in Fla. Why? |
0 | 1 | 0.6782 | @jetblue all your online resources say we're on time, but clearly we are not. This is not very information age of you... |
0 | 1 | 0.351 | @united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr... |
0 | 1 | 0.3503 | @united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!! |
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