airline_sentiment int64 | airline_sentiment_confidence float64 | negativereason_confidence float64 | text string |
|---|---|---|---|
0 | 1 | 0.6646 | @united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag, didn't have to check |
0 | 1 | 1 | @AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay |
0 | 1 | 1 | @united your seats are god awful. |
0 | 1 | 1 | @united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation |
0 | 1 | 1 | @SouthwestAir Dear SWA, I fly you a lot. Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min.... |
0 | 1 | 0.6875 | @JetBlue Alternatives? You have absolutely no respect for loyal customers. 8 years. No more. I'm done. |
0 | 1 | 1 | @USAirways what's up with flight 5545 no gate agent or plane at PHX B18? Nice customer service. |
0 | 1 | 0.6842 | @JetBlue your wifi is a lie and i hate you |
0 | 1 | 1 | @USAirways I don't want your sympathy I want someone to make an effort to find my bag |
0 | 0.6735 | 0.3469 | @united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed? |
0 | 1 | 0.6684 | @united more people would catch their flights if your attendants had more help! |
1 | 1 | null | @VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo |
0 | 1 | 1 | @USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com |
0 | 1 | 0.6554 | @AmericanAir @derekc21 , to my surprise BA doesn't have me registered in the system , I was getting hopeful :(, Lets step it up , Okay ? |
1 | 1 | null | @JetBlue wow you guys answer people wow you care I love jet blue |
0 | 0.6634 | 0.6634 | @JetBlue Flight 136 departs 2:14 AM Finally!!! Arrived JFK with no psgrs at 5:39 PM. That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi |
0 | 0.6451 | 0.3618 | @AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel |
0 | 1 | 0.6711 | @USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic |
0 | 1 | 1 | @USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL |
0 | 1 | 0.6667 | @USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas? |
1 | 0.6246 | null | @united yes, Thx! At 10:35 (landed at 9:20). |
0 | 1 | 1 | @united I hope you lose the next govt contract |
0 | 1 | 1 | @united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS! |
0 | 0.6535 | 0.3366 | @USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min! |
0 | 1 | 1 | @United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you! |
1 | 1 | null | @SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done |
0 | 1 | 0.3566 | .@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris |
0 | 1 | 0.6521 | @AmericanAir SO BAD service in Miami, AirPort.. |
0 | 0.6688 | 0.3519 | @united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack? |
1 | 0.6519 | 0 | @SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks! |
0 | 1 | 0.3546 | @AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped? |
1 | 1 | null | @SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points. |
0 | 1 | 0.6509 | @USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI! |
0 | 1 | 1 | @united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service??? |
0 | 1 | 0.6736 | @USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright |
0 | 1 | 1 | @united Direct Messaged you, didn't hear anything back |
1 | 1 | null | @SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK |
0 | 1 | 1 | @AmericanAir
Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please???????? |
1 | 0.6593 | null | @JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!! |
0 | 1 | 1 | @AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight |
0 | 1 | 0.6326 | @AmericanAir will not let me reuse my ticket. Thus I have booked my vacation with Delta! Never flying on American again...... |
0 | 1 | 0.6596 | @JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks! |
0 | 0.6252 | 0.3307 | @JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially |
0 | 0.6806 | 0.6806 | @USAirways yes, thanks but took forever |
0 | 0.6743 | 0.3412 | @AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!! |
0 | 1 | 0.7085 | @AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat |
0 | 1 | 0.7067 | @JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law. They spent several hours waiting. |
1 | 0.6534 | null | @AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me? |
0 | 1 | 1 | @USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back |
1 | 1 | null | @SouthwestAir you're my early frontrunner for best airline! #oscars2016 |
0 | 1 | 0.6596 | @SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email. |
0 | 0.6344 | 0.3333 | @USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport |
0 | 1 | 0.6555 | @USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents & Jeanine |
0 | 0.6566 | 0.6566 | @AmericanAir thx for the apology. A commitment to fix your broken system would be better. Actually fixing it would be better still. |
0 | 1 | 1 | @USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am |
0 | 1 | 1 | @SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now |
0 | 1 | 1 | @USAirways is the worst!! Still haven't left.. Everyone missing connections. |
0 | 1 | 1 | @united Nice "partners" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R |
0 | 1 | 0.6768 | @united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight |
0 | 1 | 0.663 | @AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines |
0 | 0.6842 | 0.6842 | @USAirways i will be on this plane while on the ground longer than i will be in the air. US5235 |
0 | 0.6426 | 0.6426 | @SouthwestAir why can't you take me to Knoxville?? yall are my fav #help |
0 | 1 | 1 | @United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-( |
0 | 1 | 1 | @JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost. |
0 | 1 | 1 | @SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high |
0 | 1 | 0.3491 | @USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail |
0 | 1 | 1 | @united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞 |
0 | 1 | 1 | @united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!.... |
0 | 1 | 0.6718 | @united any help is appreciated. That's a LOOONG wait for help on something that's not his fault |
0 | 1 | 1 | @SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A |
1 | 0.6592 | null | @JetBlue you bet:) |
0 | 1 | 1 | @united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u. |
0 | 1 | 1 | @USAirways what is the expected wait time to speak to someone via 800 number? |
0 | 1 | 0.3439 | @JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi??? |
0 | 1 | 0.6628 | @AmericanAir I need to rebook and I cannot get an agent. Can you help? |
0 | 1 | 0.3419 | @AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?! |
0 | 1 | 0.6816 | @SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep? |
0 | 1 | 1 | @USAirways now in a black hole of your phone system |
0 | 0.6652 | 0.6652 | @JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :( |
0 | 1 | 1 | @united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes |
0 | 1 | 1 | @VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a "tech stop"? |
0 | 1 | 0.6799 | @SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage. |
0 | 1 | 0.631 | @SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation |
1 | 1 | null | @JetBlue Thanks. Used phone instead of computer and it worked!! Thx again! |
0 | 1 | 0.6633 | @JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to |
0 | 0.6876 | 0.6876 | @VirginAmerica all crap channels which is why I pay to watch UK tv |
1 | 1 | null | @united thanks, keep up the good work |
0 | 1 | 0.6902 | @USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers |
0 | 1 | 1 | @USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please |
1 | 0.6652 | null | @USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy |
0 | 0.6566 | 0.3385 | @SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM |
0 | 1 | 1 | @United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5 |
0 | 1 | 1 | @USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable. |
0 | 1 | 1 | @AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details. |
0 | 1 | 0.6827 | @united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!! |
0 | 1 | 0.6432 | @united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone |
0 | 0.6809 | 0.6809 | @USAirways how does it feel to have almost everyone hate you? |
0 | 1 | 1 | @USAirways you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card |
0 | 1 | 1 | @USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive |
0 | 1 | 1 | @SouthwestAir our flight is delayed till tomorrow curse the weather |
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