airline_sentiment int64 | airline_sentiment_confidence float64 | negativereason_confidence float64 | text string |
|---|---|---|---|
0 | 1 | 0.3741 | @JetBlue Tried...considerable confusion...no announcement...no sign updates |
0 | 1 | 0.6678 | @USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup |
1 | 1 | null | @SouthwestAir was fantastic! That's the best flight service I've ever had. |
0 | 1 | 0.689 | @USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this. |
0 | 1 | 0.6701 | @USAirways worst experience ever!!!! |
0 | 0.6989 | 0.6989 | @united Thanks. This one was delayed an hour and a half prior to scheduled departure. |
1 | 1 | null | @united you're my early frontrunner for best airline! #oscars2016 |
0 | 1 | 0.6774 | . @USAirways It's been Cancelled Flighted. Your SM response is slow. |
0 | 1 | 0.645 | @united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you? |
0 | 1 | 0.6588 | @AmericanAir really needs to get a a clue and start treating people like humans, not animals. #americandairlinesSUCKS |
1 | 1 | null | @united So far so good. Just stepped down in Denver. Next Stop Portland! |
0 | 1 | 1 | @AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401 |
0 | 0.6961 | 0.6961 | @AmericanAir 2 months and still no exec platinum member cards. What gives? |
0 | 1 | 1 | @JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100% confirmed |
1 | 1 | null | @SouthwestAir I continue to be amazed by the amazing customer service. Thank you SWA! |
0 | 1 | 0.3789 | .@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait? |
0 | 1 | 0.3667 | @AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere |
0 | 0.6327 | 0.3265 | @SouthwestAir Roger wilco. |
0 | 1 | 0.6952 | @AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp |
0 | 1 | 0.7113 | @JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue |
1 | 1 | null | @AmericanAir Thank you! You will see me :) |
1 | 0.6701 | null | @JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf |
0 | 0.6804 | 0.3441 | @USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat |
0 | 1 | 0.6562 | @SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes. |
0 | 1 | 0.3807 | @americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay |
0 | 1 | 1 | @JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid! |
0 | 1 | 0.6663 | @AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks |
0 | 1 | 1 | @SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with |
0 | 1 | 1 | The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned. |
0 | 1 | 0.6732 | @AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation |
0 | 1 | 0.6477 | @united your airline is the biggest joke of an operation in the world. |
0 | 1 | 0.6914 | @AmericanAir so great AA1103 sitting for an hour first technical problems now what? |
0 | 1 | 1 | @AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail. |
0 | 1 | 1 | @USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest. |
0 | 1 | 0.6275 | @USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed |
1 | 0.6745 | 0 | @VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :) |
0 | 1 | 1 | @USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE |
0 | 0.6842 | 0.6842 | @JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..?? |
0 | 1 | 0.6639 | @SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID. |
0 | 1 | 1 | @SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it. |
0 | 1 | 0.6702 | @USAirways the kind gentleman at the gate tells me to "go left" to get my hotel voucher at the ticket gate. Took about 20min to get there |
0 | 1 | 1 | @SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns. |
0 | 1 | 0.6518 | @USAirways I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems. |
0 | 0.6541 | 0.3515 | @SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami! |
0 | 1 | 1 | @southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones. |
0 | 1 | 1 | @Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1/2 hours! |
0 | 1 | 1 | @SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might "know" but don't show it. |
0 | 1 | 0.3656 | @AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print |
1 | 1 | null | @SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches |
0 | 1 | 1 | @united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather?? Backup planes?? |
0 | 1 | 1 | @AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer |
1 | 0.6667 | null | @JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW |
0 | 1 | 1 | @united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j |
0 | 1 | 0.6667 | @SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. 😑 |
0 | 1 | 0.6733 | @JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :/ |
0 | 0.6938 | 0.6938 | @AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help? |
0 | 1 | 0.6736 | @SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm????? |
0 | 0.7087 | 0.3707 | @united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9 |
0 | 0.6504 | 0.3418 | @JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp. |
0 | 0.6739 | 0.6739 | @USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request |
0 | 1 | 1 | @USAirways you guys straight up suck ass |
0 | 1 | 1 | @SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights |
0 | 1 | 0.3616 | @united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful |
1 | 1 | null | @united @suntoshi I still like you united airlines |
0 | 1 | 0.6589 | @united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy |
0 | 1 | 1 | @united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation. |
0 | 1 | 0.3633 | @SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning. |
0 | 1 | 0.6915 | @united ouch not fair |
1 | 0.6682 | 0 | @united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed. |
1 | 1 | null | @USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice |
0 | 1 | 1 | @united where are our luggages? With a group and over 20 luggages are lost |
0 | 1 | 0.6812 | @AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available. |
1 | 1 | null | @JetBlue Thanks for the complimentary upgrade to first. You are the best! |
0 | 0.6883 | 0.35 | @united while busy on his cell phone ??? |
1 | 1 | null | @VirginAmerica Your planes are really pretty. Just thought u should know that. :) |
1 | 0.6465 | null | @JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock |
1 | 0.6344 | 0 | @SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board. |
1 | 1 | null | @SouthwestAir luv my companion pass! |
0 | 1 | 0.661 | @united how can you never got a flight from austin to Houston in time for a connection ever? Ever! |
0 | 1 | 0.6372 | @SouthwestAir no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me. |
0 | 1 | 0.6566 | @united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN |
0 | 1 | 1 | @AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation |
0 | 1 | 0.6774 | @United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time. Thanks @United! |
1 | 1 | null | @SouthwestAir can't wait! Thanks for the response!❤️ |
0 | 1 | 0.6575 | @SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences. |
0 | 1 | 0.6575 | @AmericanAir Please REPLY! How do you mess up my rebook TWICE??? |
0 | 1 | 1 | @united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out |
0 | 1 | 0.3648 | @USAirways sad experience today on 4663. Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today. |
0 | 0.6571 | 0.3399 | @united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta |
0 | 1 | 1 | @AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again! |
0 | 0.657 | 0.348 | @JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :( |
0 | 1 | 1 | @AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?! |
1 | 0.6667 | null | “@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :) Enjoy the ride!” Thank you! |
1 | 0.6848 | null | @JetBlue Thank you very much! |
1 | 1 | null | @SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE |
0 | 1 | 1 | @AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up. |
0 | 0.6939 | 0.3469 | @united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix! |
0 | 0.6764 | 0.3722 | @AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today |
0 | 1 | 1 | @JetBlue I may not make my connection and need to find out my options, yet no one is here. |
0 | 1 | 1 | @AmericanAir 2293 is the Cancelled Flightled one |
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