airline_sentiment int64 | airline_sentiment_confidence float64 | negativereason_confidence float64 | text string |
|---|---|---|---|
0 | 1 | 0.6925 | @USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on???? |
1 | 1 | null | @VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight! |
1 | 0.701 | 0 | @JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline 😞 |
1 | 1 | null | @JetBlue thanks for your help! #jetbluesofly |
0 | 1 | 0.6563 | @SouthwestAir crazy hold times today. Over an hour now. Help? |
0 | 1 | 0.6838 | @USAirways still waiting on a response |
0 | 1 | 0.3423 | @united if you don't like delayed bags, why do you let it happen so much? |
0 | 1 | 1 | @united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery |
0 | 1 | 1 | @USAirways never flying with you guys again. Extremely disorganized and too many delays. |
1 | 1 | null | @JetBlue They just came out. Thanks for the follow-up. That's why you're the best! |
0 | 0.6702 | 0.6702 | @VirginAmerica your website sucks donkey dicks. Just thought you should know. All best. |
0 | 0.6831 | 0.6831 | @JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM |
1 | 0.3579 | 0 | 😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt |
0 | 1 | 0.3529 | @united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada |
0 | 1 | 0.6452 | @SouthwestAir I've been on hold for 2 hours! When will you answer?? |
0 | 1 | 0.6882 | @JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo |
0 | 1 | 0.6923 | @USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit. |
0 | 1 | 0.6916 | @USAirways i've been on hold since 11:30pm need to reschedule my Cancelled Flightled flight for a morning departure tomorrow. please help!!!!!! |
0 | 1 | 0.6407 | @USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600????? |
0 | 1 | 0.3442 | @JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson . |
0 | 1 | 1 | @AmericanAir weather is unavoidable. Understaffing is controllable |
0 | 1 | 0.3441 | @USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best |
0 | 0.6477 | 0.6477 | @JetBlue hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear.. |
0 | 0.6667 | 0.6667 | @usairways Thx for responding :) When bags came there was mad rush towards end of jetway—why not just put thru baggage claim? |
0 | 1 | 0.6491 | @USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou |
0 | 1 | 0.64 | @AmericanAir btr trained gate agts. Im a frequent flyer & have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding |
0 | 0.7036 | 0.7036 | @united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet. |
0 | 1 | 0.6633 | @SouthwestAir why is your website downnnnn :( ugh |
0 | 1 | 0.6813 | @united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr |
0 | 1 | 1 | @AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology. |
0 | 1 | 0.665 | @united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints |
0 | 0.6557 | 0.3278 | @united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor? |
0 | 1 | 1 | @SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood |
0 | 1 | 1 | @AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min |
0 | 1 | 0.6995 | @united Why do I have to pay $ 17 for wifi with an international business ticket? #pennypincher |
0 | 1 | 0.6452 | @SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected. |
0 | 1 | 1 | @USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number. |
0 | 1 | 0.6495 | @united Did somebody say flight upgrade? |
0 | 0.664 | 0.664 | @AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes? |
0 | 1 | 0.6961 | @AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here... |
0 | 1 | 0.6816 | @united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade. |
0 | 1 | 0.6588 | @SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱 |
0 | 1 | 1 | @united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus. |
1 | 1 | null | @VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA |
0 | 1 | 0.6489 | @SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!! |
0 | 1 | 1 | @USAirways Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA |
0 | 1 | 1 | @SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me. |
0 | 1 | 0.6723 | @USAirways now my rebooked connection is delayed. |
0 | 0.6766 | 0.6766 | @jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet? |
0 | 1 | 0.6522 | @JetBlue lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs, 20 mins+ wait for baggage. #fail |
1 | 1 | null | @americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier |
0 | 1 | 0.6515 | @united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo |
0 | 1 | 0.6748 | @SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes. |
0 | 1 | 0.3523 | @USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks. |
0 | 1 | 0.6601 | @USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail |
0 | 1 | 1 | @SouthwestAir on hold for over an hour twice? Terrible. |
0 | 0.6837 | 0.3776 | @SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF |
0 | 1 | 0.6818 | @united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive |
0 | 1 | 1 | @united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me. |
0 | 1 | 0.7141 | @united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went. |
1 | 0.664 | 0 | @SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past. |
1 | 0.6465 | null | @SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove |
0 | 1 | 0.6667 | @JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed. |
1 | 1 | null | @JetBlue wow, keeping up with the times... |
0 | 1 | 1 | @JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR |
0 | 1 | 1 | @united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car. |
0 | 0.6531 | 0.6531 | @SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm.... |
0 | 0.6832 | 0.6832 | @united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver |
1 | 1 | null | @JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed |
0 | 1 | 0.6633 | @united found a group of people who actually hates people more than ISIS, thats right United Airlines. |
0 | 1 | 1 | @virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter |
0 | 1 | 0.6454 | @united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks |
0 | 0.6421 | 0.6421 | @USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me |
0 | 0.6554 | 0.6554 | @united Suck |
0 | 1 | 0.6616 | @united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt. |
1 | 1 | null | @SouthwestAir YES please....How do we get that companion pass? |
0 | 1 | 0.6723 | @SouthwestAir why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM |
0 | 1 | 0.6419 | @USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!! |
0 | 0.6481 | 0.6481 | @SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero. |
0 | 1 | 0.3627 | @united the nightmare continues... http://t.co/TsvgbrL15f |
0 | 1 | 0.3654 | @united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy? |
0 | 1 | 1 | @AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system. |
0 | 1 | 1 | @JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of .... |
0 | 1 | 0.6624 | @AmericanAir WHAT IS GOING ON? This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment. |
0 | 1 | 0.3333 | @USAirways Your "moveup" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am... |
0 | 1 | 1 | @AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA! |
0 | 1 | 0.6667 | @USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal! |
0 | 1 | 0.346 | @united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go! |
0 | 0.6622 | 0.3328 | @united Monday evening. |
1 | 0.7012 | null | @JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏 |
1 | 0.6421 | null | @SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee |
0 | 1 | 0.6733 | @JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised. |
1 | 1 | null | @AmericanAir Thank you.....you do the same!! |
0 | 0.6374 | 0.3297 | @SouthwestAir are bicycles that the 62", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me. |
0 | 0.7118 | 0.7118 | @USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here. |
0 | 1 | 0.6684 | @AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking. |
0 | 1 | 0.6478 | @USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change |
0 | 1 | 0.3513 | @united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos. |
0 | 1 | 0.3587 | @united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations |
0 | 1 | 1 | @SouthwestAir how about fixing the wifi! 3rd flight where it's not working. 800 series plane so not like it's an old plane. |
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