domain stringclasses 6
values | split stringclasses 1
value | example_id stringlengths 10 21 | text stringlengths 8 21.2k | label stringclasses 2
values |
|---|---|---|---|---|
airline | test | airline_test_100 | Aircraft old/new(800). Legroom really tight, airline crew to and from were mostly inattentive and tended to spend most of the time in the galley. They were doing their job perfunctorily, devoid of any concern and hardly smiled. Staff hardly spoke English! Only drinks and peanuts on international flight! I would recomme... | negative |
airline | test | airline_test_101 | This flight was strictly ok and seemed like one of cheap airlines. It was a short flight but the passengers were very loud noisy but our connecting flight from Dublin to SFO Flt EI147 was a nightmare. After two security checks and a very slow US immigration Customs we went to the gate and the flight was delayed 90 minu... | negative |
airline | test | airline_test_102 | Flight left at 7.30am about 6-7 drunken young men allowed to board. One fellow spent the whole 3 hours of the flight yelling back and forth to his buddies swearing every second word it seemed and there were small children sitting right in front of him. Everyone around very uncomfortable. Three hours of drunken louts ar... | negative |
airline | test | airline_test_103 | Venizelou Airport was not easy for this first timer and while I could chalk it up to my age other passengers were also having difficulty. At 6:30 am there weren't enough ground staff to help make the process any easier but I finally managed on my own. It has the potential to be a great improvement once the bumps are ir... | negative |
airline | test | airline_test_104 | Long queues for check in staff seemed unprofessional. Cabin crew seems to be very tired no smile at all. I asked for 2 glasses of water after they served breakfast one for me and one for my mother they brought only one and said they would bring the second one. Nothing was brought. Meals were downgraded from hot breakfa... | negative |
airline | test | airline_test_105 | Several flights in last 3 weeks. Flights late no information staff unhelpful and couldn't even be bothered to clear the cabin. Missed one connection and took three attempts to get anyone to rebook it. Our luggage went without us. Thought Vietnam Airlines were bad but AA could teach them a thing or two! | negative |
airline | test | airline_test_106 | 5 hr flight. EZE-FTE - they changed the airport 8 hours before the flight (from EZE to AEP ) luckily I arrived early and they put me on a bus to the other airport. Delayed 30min. FTE-EZE - delayed 3 hours apparently because of storms in BA that morning but I had a 1630 flight and they never managed to catch up. EZE-SYD... | negative |
airline | test | airline_test_107 | The flight from Sydney started with one hour delay and arrived before scheduled time due to fortunate conditions. Inflight entertainment was on a central screen 2 movies ok. The food was not great but reasonable for economy. I had to change my flight by 2 days going back Aerolineas made that very expensive for me. The ... | negative |
airline | test | airline_test_108 | When I got on the plane the headrest was broken and dangling down the seat back? Why had no one tried to fix it? What a splendid first impression. The toilet at the back of the plane smelt disgusting. I asked a flight attendant if they at least had some kind of spray to alleviate the stench and she grudgingly produced ... | negative |
airline | test | airline_test_109 | I have really nothing positive to say except the low price. Of course we understood that we would not get much because of that low price. However we did not see the crew at all during all the flights only when the food was ready which was at really strange times we and many others on the plane were very hungry. We were... | negative |
airline | test | airline_test_110 | Average flight nothing special. Arrived in Buenos Aires at 5.30 am and went to our assigned gate at the domestic terminal. We were booked on Flight 1880 to Ushuaia that was to leave at 7.45 am (12/19/13) giving 30 hours to catch our 3pm (12/20/13) Antarctic cruise. Fl 1880 was postponed to 8.50 then to 10.30 without ex... | negative |
airline | test | airline_test_111 | One of the internal flights was cancelled due to a strike by airport staff (Puente de Aereo - Buenos Aires). We had to queue for 6 hours to speak to a representative (during a heat wave where the temperature was close to 40 degrees C). When we did finally reach the front of the queue we were offered an alternative flig... | negative |
airline | test | airline_test_112 | 00 17/8. I dread going home with Aer Lingus as there is usually a scrum to get on the plane as the regulars do not understand the meaning of the word queue and the staff don't control the amount of luggage each passenger takes onboard leading to the ritual scratching of heads when their oversized hand luggage doesn't f... | negative |
airline | test | airline_test_113 | I flew Aer Lingus DUB-BOS-DUB in August 2014. It has good staff reasonable planes and routes. But it is really badly let down by its archaic web site with no access to your booking or seat selection before check in tacky interiors with seat pockets hanging off cramped seats some the worst airplane food I have ever had ... | negative |
airline | test | airline_test_114 | Returning from New Zealand I flew Air NZ Premium Economy to SFO (normally I go All Air NZ AKL to SFO/LAX to LHR-Belfast). However this trip I availed of Aer Lingus' new service from SFO to DUB to cut out a flight. Seats were incredibly cramped and uncomfortable with very small seat pitch and minimal recline which the p... | negative |
airline | test | airline_test_115 | My experience was horrible. I nicely asked for good seats because I was with 2 children. The worker answered that she could not help me because the computer chooses the seats. Given seats 35K 35G and 35H. At first look it seems normal but when we got to the plane it was shocking. One seat was window side the other two ... | negative |
airline | test | airline_test_116 | 15. Disappointing - having booked online an emergency exit seat this was changed to a normal one at the back of the plane on which another person was sitting. The cabin crew were inadequately trained to handle my complaints appropriately. | negative |
airline | test | airline_test_117 | 35. Arrived at the airport at 12.00 facing a long queue due to problems with check in system. Around 45 min prior the flight departure while still queuing for check in they announced our flight cancelled. They made us wait until 19.00 to tell us that we had to come back tomorrow for more info. We were given no food not... | negative |
airline | test | airline_test_118 | The flight attendants had such a bad attitude and passengers flicked on the service light for the entire flight and not once did I see someone respond. They basically served dinner and then left the cabin for the entire time until breakfast. I was dehydrated and not feeling well and wanted some water and didn't see any... | negative |
airline | test | airline_test_119 | 30am flight on 12/21/13. 5 hour delay no explanation. The cabin was dirty pieces of sticky food on the small video screen. Numerous AR employees and ex employees meandering around the business class cabin socializing with flight attendants and members of the crew certainly not helping the already poor service they were... | negative |
airline | test | airline_test_120 | Passengers on flight 661 from Vienna to Dublin were left stranded at the gate for close to two hours past the posted departure time. Monitors in the area claimed the flight to be on time. There we absolutely no Aer Lingus or any other airport employees in the gate area during this time. The security personnel-the only ... | negative |
airline | test | airline_test_121 | I saw one lady bring on a case large shopper and two large plastic bags! I had checked in a bag and placed a duty free bag in the overhead bin asked to remove it and place it at my feet so a passenger could place a large case in there - flatly refused. This is not the first time this has happened and ruins an otherwise... | negative |
airline | test | airline_test_122 | Checked in at Palma okay on connection but no through booking for seats. Check in at Madrid and Aerosur cabin luggage allowance less than originating airline (through ticket) so cabin bag removed and put in hold. Entering plane strong toilet odour throughout the cabin. Generally a very dirty cabin interior with hard un... | negative |
airline | test | airline_test_123 | The flight we were booked on was cancelled two days in advance and we were switched to a later flight. This flight was then delayed by over an hour and there was no information given as to how long the delay would be - the aircraft just didn't turn up. Once finally on board no acknowledgement of the delay but otherwise... | negative |
airline | test | airline_test_124 | Of the seven one (Salta to Buenos Aires) was cancelled but postponed as a new flight the second (from Buenos Aires to Trelew on the same date) was cancelled and the passengers left on the airport overnight for 10 hrs. There were no announcements and the new flight never appeared on the board. We were given a chance of ... | negative |
airline | test | airline_test_125 | The NYC-EZE flight was delayed more than 8 hours. Luckily they emailed me before I set off to JFK airport. The problem is that they forgot that we had a connecting flight and did not make any provisions at all. Calling the Call Center to try to find out what to expect once in Ezeiza (stranded for 24 hours with two youn... | negative |
airline | test | airline_test_126 | Our outbound SFO to MEX was great on a 737-800 with footrests and plenty of room. The return tonight was awful. The legroom on business class required my wife to climb over the center console to get out of her seat. The flight attendant came by to offer a drink and slapped down my chicken dinner which was cold. He neve... | negative |
airline | test | airline_test_127 | The flight crew and planes have always been first rate and the food while never great was at least passable. On our flight (EI-111) from Shannon to JFK we were served a meal that was quite possibly the worst we have ever been served on any airplane. We opted for the chicken "dinner" that came with some sort of rice as ... | negative |
airline | test | airline_test_128 | To this day I never received any reply of any kind. Still don't have my reservation code so still unsure if my reservation exist. Have not travelled yet so can not rate on board experience. | negative |
airline | test | airline_test_129 | This airline tries hard to fill the gap left by the collapse of Aero Lloyd Boliviano but is still plagued by constant changes to schedules usually because the aircraft flying the international route (Brazil) is late in arriving in Santa Cruz and therefore delays the local flights. It also tends to overbook flights and ... | negative |
airline | test | airline_test_130 | Ticketing process is manual and very slow - beware and get your tickets before the airport! We were handed a little snack bag as we boarded then served drinks on board - a great way to provide good service on a short flight. | negative |
airline | test | airline_test_131 | Rio-Buenos Aires-Sydney: AR2255 and AR1180 on 11 Oct 2013. Really bad. Flight was heavily delayed from Rio to Buenos Aires and I missed my connecting flight to Sydney. Meal awful old plane with no inflight entertainment staff very rude. Avoid at all cost better pay $500 more and go with a trusted company. | negative |
airline | test | airline_test_132 | Flew MEX-CCS- MEX a couple of times in business class in an old wear out 737-700. Shared TV screen seat that resemble the old American Airlines business class. Then I have flown GDL-MEX in the 737-800 what a difference. Service is nice they treat you well but definitely they need to vamp up the Clase Premier Product. | negative |
airline | test | airline_test_133 | A320/A321. In Athens check-in OK but boarding was extremely confusing with rude staff (overbooking even for pax with boarding cards. i.e. connecting passengers were refused boarding). In Santorini check-in at 7am completely mad people queuing outside of terminal no "Gold star Alliance members" check-in line plus a clea... | negative |
airline | test | airline_test_134 | VVI-CBB-TJA. Checking in took about forever and the Aerosur ground staff forgot to mention airport tax that still had to be paid. This was mentioned by security officers with only 15 minutes to go. We still made it on time despite the lack of help of ground staff. TJA-VVI. While checking in I was offered to take a flig... | negative |
airline | test | airline_test_135 | No entertainment other than outdated TV hanging from ceiling distorted picture and mainly in another language that could not understand. Seat in front of me was broken and was on a constant lean. The staff or should I say lack of it spent more time talking to one another or reading a magazine than attending to the pass... | negative |
airline | test | airline_test_136 | I used to travel Aer Lingus on this route quite regularly however since experiencing the leg room on the A319 I see no reason now to chose Aer Lingus over Ryanair when travelling from London to Shannon. I am 6'1" and I literally could not fit my legs in to the seat. Luckily I was in the aisle however kept having to squ... | negative |
airline | test | airline_test_137 | Flew Sydney to Buenos Aires in a plane that looked like it was from the 60's. It was filthy on the outside and inside was even worse. When I opened my blanket on the plane it smelt. The staff were almost non existent during the entire flight. For the price I paid spending a few more dollars to fly with a competent airl... | negative |
airline | test | airline_test_138 | Found the seats hard and the leg room constrained compared to several flights of similar length on Bangkok Airways A319 in late May/early June. Would not like a three or four hour flight on these aircraft. Would only recommend if no alternative unlike EI long haul which I consider good. | negative |
airline | test | airline_test_139 | We booked Aer Lingus because it was the most cost-effective option to New York from Birmingham with a short connection time. I was apprehensive above flying Aer Lingus based on previous reviews. The BHX-DUB sector was on an Aer Arran (now Stobart Air) ATR which was practically empty with overhead bins that accommodated... | negative |
airline | test | airline_test_140 | Out April 4th back April 17th. Preferably I would never use Aeroflot again - expensive queues at every stage slow miserable long faced staff videos on board out of date food poor. | negative |
airline | test | airline_test_141 | The aircraft cabin was not clean on all of the 4 legs I traveled the cabin crew were rude and unhelpful food inedible and on two of the planes the TV radio and reading light were not working. I will never use Aeroflot again. | negative |
airline | test | airline_test_142 | We had delays at Gatwick but once in Tripoli we were told to wait two days for our connecting flight to Lagos which - totally unacceptable. We stayed in the airport from early Mon morning until monday evening stranded without any local currency and offered refreshments approx 11am. After a lot of protest we were put on... | negative |
airline | test | airline_test_143 | One day before departure I received an e-mail informing me that the return flight was postponed from October 14th at 23:15 to October 15th at 08:40. Since I had to be back in Sao Paulo on the 15th in the afternoon I contacted Aeromexico in Brazil to request that my return flight be transferred to TAM who code share wit... | negative |
airline | test | airline_test_144 | We waited in line 55 minutes while one employee handled baggage and check in for the flight. While she assured us that we would make the flight it was a harrowing experience after we arrived at the airport 1 hour and 20 minutes early. At the gate one employee handled boarding and she had to check a number of bags becau... | negative |
airline | test | airline_test_145 | The A330 would be comfortable for a trip that lasts 4-5 hours tops definitely not as long as 8 hours. The Dublin to Orlando journey was very uncomfortable the seats are far too narrow the leg room is a minus and the arm rests are far too narrow. All in all a horrible journey. The flight was very smooth. The air hostess... | negative |
airline | test | airline_test_146 | Departure from old and dark Terminal F in Moscow. Boarding started about 50 people went to the jetty when they stopped everything due to broken galley on board. We were strangled inside the jetway for over 30 mins with no info at all. Couldn't get on board and they closed gate doors so we couldn't comeback to the gate.... | negative |
airline | test | airline_test_147 | No seatback screen food OK. The return flight BA-Sydney was poor. The same movies were showing as 5 weeks previously! The food was awful. The service was ordinary. Nobody appeared to have checked the toilets for about the last 8 hours of the flight - no toilet paper full bins - disgusting. | negative |
airline | test | airline_test_148 | The quality of the food seems to be dependant of the airport you last left leaving SA or the UK the food was ok with a North African theme but when we left Tripoli the food was inedible. The flights are dry so they only serve warm juice or soda. The movies are heavily censored at first it's quite amusing but it gets ir... | negative |
airline | test | airline_test_149 | I had three tickets to Mexico from two different places. On all three tickets and on two separate occasions they changed the flights and added a ten hour layover. They said that they would fix it by asking me to leave a day later. I booked through Expedia and they would not help. I was on the phone with Expedia and Aer... | negative |
airline | test | airline_test_150 | Cabin experience was good even though there was no space in the overhead lockers both ways and I ended up storing the bag under the seat which meant reduced legroom. Service on board and catering acceptable but nothing special. Food good but service disorganised and one FA asked the customer to remind another FA to bri... | negative |
airline | test | airline_test_151 | Tripoli is the filthiest most hostile place and staff bully passengers especially female. We were delayed for 8hrs and no one would help. They all smoke in the no smoking areas the toilets have to be seen to be believed. Brand new planes are good but there the value stops - it is just not worth the saving on flight cos... | negative |
airline | test | airline_test_152 | I am in full support of the labor action by the crew but I will never recommend Aer Lingus to anyone. We were not seated together so we could not help each other with our bags and the crew could easily have rectified this at boarding. A six hour flight sitting eight rows apart! This was not necessary. We paid over $500... | negative |
airline | test | airline_test_153 | Waited for 2 passengers for 35 minutes. Caused us to miss the Paris to Chicago connection by seconds. Aegean flight crew alerted halfway through the flight that we probably wouldn't connect in time and again as we left the plane. No help from them no one was available. Our group of five college educated adults couldn't... | negative |
airline | test | airline_test_154 | The cabin service was a disaster staff treated passengers in a disrespectful manner. Is only worth flying with them if you need leg room and have to take extra luggage. Seats are in a bad condition amenities - many of them do not work at all and the selection is very poor. | negative |
airline | test | airline_test_155 | Last week reached Manchester 6 hours late following an unscheduled stop at Dublin. Technical difficulties again! No sense whatsoever of Aer Lingus trying to minimise the effect on passengers. They need better more reliable planes or much better customer service or perhaps if it wouldn't be too much to ask both! | negative |
airline | test | airline_test_156 | This was some older version airplane I was seated in row 16 in a broken seat and virtually with virtually no legroom. Comfort absolutely inadequate for a 13 hrs flight. After takeoff we were told that we had to land in Oslo to refuel. This turned out to be a 2.5 hrs stopover since no one was informed about our landing ... | negative |
airline | test | airline_test_157 | They changed the gate at the last minute and didn't make an announcement. We unfortunately missed our flight because of this and they weren't sympathetic at all. Mind you we had a toddler with us and I was 7 months pregnant. It was awful. We had to pay for a new flight and didn't give us many options. I will not be fly... | negative |
airline | test | airline_test_158 | Staff at Rio airport are very rude. No apology from staff for not having a place for me and my son to return to Sydney. I also lost time at work which I was not paid for. All of this for choosing to travel with Aerolineas Argentinas for many years. I now will travel with any other airline never Aerolineas Argentinas ag... | negative |
airline | test | airline_test_159 | It is obviously an airline of a country in economic crisis. Aircraft used on the SYD-EZE-SYD route is like stepping back into 1975. Big old recliner seats (not flat) 3 scheduled movies on a continuous loop. No laptop power etc. The service is very basic to other carriers. AA club condor service is similar to what's off... | negative |
airline | test | airline_test_160 | Quite the worst business class flight we have experienced. Only good things to say about it is it arrived safely on time after a 13 hr. | negative |
airline | test | airline_test_161 | Fantastic seats and legroom. Food was good as was in-flight entertainment. Friendly efficient cabin staff. Late departure but arrived on time. Price lower than alternative carriers. | negative |
airline | test | airline_test_162 | Landed at Tripoli airport on time and cheerful ground crew. I have never seen a worse and appalling toilets like what I saw at the Tripoli airport. Tripoli to Gatwick flight was ok a better and newer aircraft more responsive cabin crew inflight entertainment though without headset arrived Gatwick on time. Return flight... | negative |
airline | test | airline_test_163 | All in all the flight experience was a pleasure with very good food good seat space and regular drinks - the spare seat next to me also helped. It was also good not to have the flight constantly interrupted by announcements of one kind or another in three different languages as seems to be the trend these days. Tripoli... | negative |
airline | test | airline_test_164 | Have to say that in both directions a pleasant and trouble free flight. Onboard catering was fine and Coach class seating exceeded standard specs both pitch and quality of seats. New aircraft but remember that this is a dry airline so no alcohol available. Overall I would be happy to fly with them again. | negative |
airline | test | airline_test_165 | The airplanes are new food is great seats comfortable and staff are improving. However the baggage service is a big disgrace. At the airport in Mali the service is useless and at the office in Bamako they cannot tell us anything. So until Afriqiyah can improve this I will not be travelling Afriqiyah again. | negative |
airline | test | airline_test_166 | However received an email telling me of the 2 hour delay and my flight back to NY was cancelled. Called the airline and was told the cancellation was a mistake. When time to fly back to NY as scheduled I show up a the airport to be told my flight was cancelled! They could only offer me to fly out by 1am from Mx City to... | negative |
airline | test | airline_test_167 | Mexico City to Guadalajara. 7/26/14. When we arrived we were told the flight was oversold. Our seats had us next to each other on our original boarding passes we were separated because someone decided to fly a smaller plane. Our original tickets were for placement on a larger airplane. We boarded the plane. We waited o... | negative |
airline | test | airline_test_168 | When we were checking in the agent told us that the flight was delayed 50 minutes. We passed security and went to the business lounge until 1.45am - the time we were told to board. We made it to our seats only to wait 5 minutes and they told us there would be a delay of 3 hours so we didn't board until 4.30am. We went ... | negative |
airline | test | airline_test_169 | Flight from Tokyo was pretty good. From Moscow there are no direct gates so you have to take a bus to board the plane. Waited 10 minutes inside the bus while it was right under the plane already. Another one and a half hour inside the plane before they drive us back to the airport and gave us 400RUB (gets you a coffee)... | negative |
airline | test | airline_test_170 | Two Airbus A320 are mainly dedicated for operations between Lyon ad Algeria. I would allow that the service tends to decrease. I can't stand how Aigle Azur operates "charter planes with high density configuration for regular flights between France and Algeria. It is unbearable to get sat so tight in those seating rows ... | negative |
airline | test | airline_test_171 | Flight boarding was fine seats the usual European system with centre seat left empty and centre of the seat folded down to form a table. Was offered pre take-off drinks i.e. half a plastic glass of orange juice or one inch of sparkling white wine again in a plastic glass. The drink service was equally mean when orderin... | negative |
airline | test | airline_test_172 | Food out on the night flight was okay but could only have 1 half glass of wine. Trip back again no online check in be at the airport 3 hrs before but had to stand around for 50 mins before any processing began. Was told 3 weeks before the flight it would be delayed 20 mins - got to the Airport it was shown to be 1 hr d... | negative |
airline | test | airline_test_173 | There was no facility for web check-in or to have our seats pre-allocated prior to check-in. We arrived more than 2 hours prior to the flight to be told that the only way we could sit together was to take 2 middle seats in the centre row of the plane. The A340 has a 2-4-2 configuration. In such a configuration 50% of t... | negative |
airline | test | airline_test_174 | I was not disappointed with the quality of service - time seat cleanliness entertainment and food. Each section of the trip proceeded smoothly and I felt comfortable. Whilst the airline was superb I was disappointed with the toilet facilities at Tripoli. On both the outbound and the inbound flights I have never seen an... | negative |
airline | test | airline_test_175 | 00 am arrived at 4am departed at 5am. I asked one of the ground staff before departure if I could possible catch the connecting flight at Tripoli which was due to leave at 8.30 am considering that it was a 4 hours flight to Tripoli and 2 hours time difference in advance. I was reassured more than once that I will catc... | negative |
airline | test | airline_test_176 | Arriving 4 hours late at 01.00 hours I discovered that my luggage and that of most of the other passengers was not on the plane. I could get no information from staff at the airport but was told that I would have to wait until Monday for the next scheduled flight to see if it was forwarded. With my schedule completely ... | negative |
airline | test | airline_test_177 | On time both directions and the onboard staff very attentive without being fussy. The let-down was Tripoli airport on arrival from Gatwick: very scruffy and down-at-heel and staff bullying passengers into line for us to obtain Boarding Cards for the Tripoli-Accra leg of the journey. Information was less than brilliant ... | negative |
airline | test | airline_test_178 | Another hour passed while they tested the engine. We then had to "deplane" because they couldn't fix the engine. We were herded onto another plane and they took us yet again through the safety procedures. Then they proceeded to offer us tea and coffee for which they charged 2.5 euros. Because of the delay I missed my i... | negative |
airline | test | airline_test_179 | The difference of the inflight experience between KLM and Aer Lingus was incredible: the Aer Lingus flight was actually an endurance. Indifferent cabin crew and no service whatsoever without paying. The only good thing is that KLM assigned me an aisle seat on the first row allowing me to disembark quickly when the flig... | negative |
airline | test | airline_test_180 | I was disappointed with the movie selection offered by the in-flight entertainment. Compared to Delta there were far fewer movies to choose from and they were not current titles. Expect ones you've already seen 5 years ago. The hot meal was the usual chicken or beef options and was nothing to write home about. The pre-... | negative |
airline | test | airline_test_181 | From HKG SU213 with new Boeing 777. Comfortable seat food ok. Served wine Staff friendly. Flight on time. Flight SU2436 to DUS delayed 40 minutes with no information. Boarding and check-in in DUS for flight SU 2537 and SU 212 very poor. I'm a Skyteam priority passenger from China Southern Airlines Aeroflot don't accept... | negative |
airline | test | airline_test_182 | Our flight SU 2461 from Paris to Moscow has been cancelled. It was night time and CDG airport had been closed. Two hours later we were back to the departure hall (through customs receiving baggage back etc). It was 2.30am. They gave us a hotel until 8am. We were told that Aeroflot would send another plane the next morn... | negative |
airline | test | airline_test_183 | Whilst there have been some delays this has not always been due to the airline. Air crew seem extremely helpful carrying children and baggage to seats etc. Overall service much better that I would have expected and a generous luggage allowance. | negative |
airline | test | airline_test_184 | Only use AR to get from SYD to EZE if you can't avoid it! The seats are rock hard but with better leg room than many. No on-line check-in or seat selection. No early bag drops on transfers meaning I had to wait for 3 hours at EZE before passing through immigration. (At 2am.) No in-seat entertainment and the two in-cabi... | negative |
airline | test | airline_test_185 | We arrived safely which is about the only good thing I can say about this flight. The first time a crew member smiled was saying goodbye as we left the plane. No IFE to speak of no drinks (water) offered after dinner no snacks lights turned off and staff disappeared. Breakfast was cake and very cold solid bread roll. V... | negative |
airline | test | airline_test_186 | Much better than charter flights from Paris or charters to Gambia. Very few people on all legs of the flight meant that everyone could stretch out over 3 seats fast and efficient check-in I was told I could have taken 40kg but the ticket issued through last minute.com only said 23kg. Entertainment good western and arab... | negative |
airline | test | airline_test_187 | They were late leaving Gatwick on the outward journey due to missing passengers and luggage having to be removed but check-in etc was fine although we only had hand luggage. We returned on a new A320 Airbus. We left Tripoli on time and touched down at Gatwick on the dot. The service was fine and the food was acceptable... | negative |
airline | test | airline_test_188 | We were told there was haze over LA and we needed to land in Tijuana Mexico to re-fuel and allow it to clear up. After sitting in the plane at Tijuana for 1 hr they told us the plane was no longer going to fly to LA so we could get off and figure things on our own or fly back to Guadalajara and be on standby for flight... | negative |
airline | test | airline_test_189 | The airplanes are good however the transit service is really poor this might be because of the airport it is hard to figure out your flight gate and it is complicated to get information from the staff. Waiting hours are awful I expected to get some sort of cabin or something upon arrival but sleeping on the floor buyin... | negative |
airline | test | airline_test_190 | Outbound on a fairly new aircraft was acceptable; about average for economy in terms of seat meal and entertainment. Return on a much older smaller plane was ghastly. Seats were tight together like budget airlines and service to match; not a serious national carrier. We were delayed 2 hours on the tarmac at Athens. Tha... | negative |
airline | test | airline_test_191 | In Mexico City they wanted to weight my purse and wanted me to pay 2 kilos extra. Why do I have to pay if my belongings were under my seat? They don't accept dollars just pesos. I have never travelled on an airline that would weigh my carry on luggage or personal purse. The customer service reps at the airport in Mexic... | negative |
airline | test | airline_test_192 | Thought I'd found a good value on a business class ticket that would let me earn skymiles. Wrong! I flew in business both ways but only got skymiles one direction because of the "class of service". (The leg where I got stuck in the middle seat is the one I earned miles on.) "Middle seat in business class" you might be ... | negative |
airline | test | airline_test_193 | Crew were more interested in socializing with each other than providing passenger service. There were times that the crew area sounded more like an Irish pub - loud and noisy! And then there is the fact that for all connecting Aer Lingus flights you must be re-screened for airline security! It took us an hour to clear ... | negative |
airline | test | airline_test_194 | The windows were dirty with grease marks from prior passengers. I requested vegetarian meal six months earlier but was told they did not have any and received 1 small salad and cup of fruit for meal next meal - nothing! The flights also took off late for each leg of our destination. Although price was good I would pay ... | negative |
airline | test | airline_test_195 | Dissatisfaction is the word that came to mind repeatedly during these series of flights. The food was excellent. Served on time and hot on each of these flights. Very consistent. The cost was excellent compared to other airlines offering the same trip. It was downhill from there. Of the total 4 flights required to make... | negative |
airline | test | airline_test_196 | Our flight out of St. Petersburg was a disaster due to the lack of communication and inattentive flight representatives. We were booked on a 6.30 am flight to Moscow and were finally rebooked for a 2.40 pm flight. We were at the airport at 4 am and the plane left at 3 pm - that's 11 hrs in the airport. We missed our co... | negative |
airline | test | airline_test_197 | Aegean are a world class airline as far as domestic flights are concerned but I was very disappointed with service on this flight. Due to Business Class being full 5 rows of economy didn't get served a refreshment at all on the flight. This is very poor cabin management. The crew were taking their time fully aware that... | negative |
airline | test | airline_test_198 | The check in was extremely slow and the sequence of spot check was complicated. All forms were in French and fortunately I knew some words, but most of the guests got confused. The aircraft was very old and food was lousily prepared. The toilet was like a public non-cleaned toilet for years. Seats were not comfortable ... | negative |
airline | test | airline_test_199 | Staff not terribly helpful. I was initially booked on Los Angeles to Mexico City via Hermosillo with only a 45 minutes connection in Hermosillo. Was told by the staff at check-in they were not sure if that is sufficient time for me to make the connection but they would not change my flights because that's the way the t... | negative |
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