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Have you ever wondered why some individuals, organizations, or countries are more successful than others?|Have you ever wondered why some individuals, organizations, or countries are more successful than others?
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It is not a secret he simply think and act more effectively. they do so by investing in their most valuable asset--people.|It is not a secret he simply think and act more effectively. they do so by investing in their most valuable asset--people.
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I have spoken to executives in major organizations internationally and ask them a question.|I have spoken to executives in major organizations internationally and ask them a question.
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"If you had a magic wand and there was one thing you could changed, that would make you more productive what would it be?"|"If you had a magic wand and there was one thing you could changed, that would make you more productive what would it be?"
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The answer were unanimous. They said they would like to change their peoples attitudes, |The answer were unanimous. They said they would like to change their peoples attitudes,
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With better attitudes, people would be better team players, cut down on waste,|With better attitudes, people would be better team players, cut down on waste,
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Quality and bottom line would go up.|Quality and bottom line would go up.
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in general the company would be a great place to work in.|in general the company would be a great place to work in.
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experience as shown that human resources are the most valuable asset, people are more valuable than capital or equipment.|experience as shown that human resources are the most valuable asset, people are more valuable than capital or equipment.
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unfortunately human resources are also the most wasted of resources.|unfortunately human resources are also the most wasted of resources.
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oh your biggest liability!|oh your biggest liability!
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TQP total quality people.|TQP total quality people.
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having attended a number of training programs such as customer service, selling skills, strategic planning etc.|having attended a number of training programs such as customer service, selling skills, strategic planning etc.
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I have come to the conclusion that most of these are great programs with one major challenge.|I have come to the conclusion that most of these are great programs with one major challenge.
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none of them will work unless they have the right foundation, and the right Foundation is TQP.|none of them will work unless they have the right foundation, and the right Foundation is TQP.
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don't get me wrong. you don't need these programs, but there will only work when you have the right Foundation. Total Quality People.|don't get me wrong. you don't need these programs, but there will only work when you have the right Foundation. Total Quality People.
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for example some customer service programs teach participants to say "please" and "thank you".|for example some customer service programs teach participants to say "please" and "thank you".
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smile and shake hands.|smile and shake hands.
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how long can a person smile if he does not have the desire to serve, besides.|how long can a person smile if he does not have the desire to serve, besides.
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people can always see through a fake smile.|people can always see through a fake smile.
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when the smile is not sincere, it is irritating, the point is that has to be substance over form, not just form over substance.|when the smile is not sincere, it is irritating, the point is that has to be substance over form, not just form over substance.
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without a doubt, people who serve customers should say please and thank you smile and so forth, these things are important.|without a doubt, people who serve customers should say please and thank you smile and so forth, these things are important.
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keep in mind that they come a lot easier, when a company by a desire to serve.|keep in mind that they come a lot easier, when a company by a desire to serve.
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someone wants approach Blaise Pascal the famous French philosopher and said, "if I had your brains, I would be a better person".|someone wants approach Blaise Pascal the famous French philosopher and said, "if I had your brains, I would be a better person".
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"Pascal replied", "be a better person and you will have my brains".|"Pascal replied", "be a better person and you will have my brains".
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great organisations are not measured by wages and working conditions.|great organisations are not measured by wages and working conditions.
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they are measured by feelings, attitudes, and relationship.|they are measured by feelings, attitudes, and relationship.
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when employee say, "I can't do this".|when employee say, "I can't do this".
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they're really saying one of two things, either they are saying, "I don't know how to do it" or "I don't want to do it".|they're really saying one of two things, either they are saying, "I don't know how to do it" or "I don't want to do it".
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if they are saying, "I don't know how to do it" .that is a technical training issue.|if they are saying, "I don't know how to do it" .that is a technical training issue.
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the first one is an attitude issue "they don't care," the second one is the values issue, they don't believe they should do it.|the first one is an attitude issue "they don't care," the second one is the values issue, they don't believe they should do it.
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we find a greater percentage of challenges all of the world fall into these two categories.|we find a greater percentage of challenges all of the world fall into these two categories.
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attitude is the foundation to success.|attitude is the foundation to success.
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the greater the success, the stronger the foundation.|the greater the success, the stronger the foundation.
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the Calgary Tower stands at one hundred and ninty point eight metres.|the Calgary Tower stands at one hundred and ninty point eight metres.
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the total weight of the tower is ten thousend eight hundred and eighty four turns.|the total weight of the tower is ten thousend eight hundred and eighty four turns.
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of which six thousend three hundred and forty nine turns are below ground, approximately sixty percent.|of which six thousend three hundred and forty nine turns are below ground, approximately sixty percent.
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this shows that the tallest and the greatest buildings have the strongest foundations.|this shows that the tallest and the greatest buildings have the strongest foundations.
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just like a great building stands on a strong Foundation, so does success.|just like a great building stands on a strong Foundation, so does success.
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the foundation of success is attitude.|the foundation of success is attitude.
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A Holistic approach, I believe in a Holistic approach.|A Holistic approach, I believe in a Holistic approach.
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we are not just arms and legs, eyes and ears, a heart and a brain, but a complete human being.|we are not just arms and legs, eyes and ears, a heart and a brain, but a complete human being.
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the whole person goes to work, and the whole person comes home, behaviours don't change.|the whole person goes to work, and the whole person comes home, behaviours don't change.
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Dishonest at work.|Dishonest at work.
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we take family problems to work, and work problems to the family.|we take family problems to work, and work problems to the family.
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what happens when we take family problems to work, a stress level goes up, and a productivity comes down.|what happens when we take family problems to work, a stress level goes up, and a productivity comes down.
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similarly, work problems too have an impact not only on our families, but on every aspect of our lives.|similarly, work problems too have an impact not only on our families, but on every aspect of our lives.
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personal, professional, and social problems are strongly interconnected and impact each other.|personal, professional, and social problems are strongly interconnected and impact each other.
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factors that determine our attitude.|factors that determine our attitude.
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let me ask you, "are we born with attitudes" or "do we develop them as we mature".|let me ask you, "are we born with attitudes" or "do we develop them as we mature".
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what are the factors that form are attitudes? can attitudes be change?|what are the factors that form are attitudes? can attitudes be change?
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most of our attitudes were shaped during affirmative years.|most of our attitudes were shaped during affirmative years.
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let's evaluate each of these factors individually, environment, environment consists of the following.|let's evaluate each of these factors individually, environment, environment consists of the following.
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home environment: positive or negative influences start rubbing off on all family members.|home environment: positive or negative influences start rubbing off on all family members.
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School environment.|School environment.
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your pressure.|your pressure.
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work environment: supportive or overcritical environment.|work environment: supportive or overcritical environment.
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what is socially acceptable or unacceptable starts influencing are attitude?|what is socially acceptable or unacceptable starts influencing are attitude?
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economic environment: abject poverty, can you teach values on an empty stomach?|economic environment: abject poverty, can you teach values on an empty stomach?
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religious environment: many times either interpretation of misinterpretation of religion, makes people fatalistic.|religious environment: many times either interpretation of misinterpretation of religion, makes people fatalistic.
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political environment: all these environments create a culture.|political environment: all these environments create a culture.
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every place be at a home, organization or a country has a culture or lack of it.|every place be at a home, organization or a country has a culture or lack of it.
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even lack of it is a culture.|even lack of it is a culture.
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for example, if you go to a shop you may find the sales person polite, the supervisor polite, manager polite, the owner polite.|for example, if you go to a shop you may find the sales person polite, the supervisor polite, manager polite, the owner polite.
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supervisor rude, manager rude, and the owner rude.|supervisor rude, manager rude, and the owner rude.
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That is a culture running. similarly, if you go to a home and you find the kids are courteous, so are the parents. even the help is polite.|That is a culture running. similarly, if you go to a home and you find the kids are courteous, so are the parents. even the help is polite.
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so what the parents, even the help is rude.|so what the parents, even the help is rude.
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there is another culture running, culture in any place always goes top down, never bottom up.|there is another culture running, culture in any place always goes top down, never bottom up.
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in countries where there is political uncertainty people stop thinking long term,they start thinking short term.|in countries where there is political uncertainty people stop thinking long term,they start thinking short term.
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their objective becomes to fleeze everybody and fill their pockets today.|their objective becomes to fleeze everybody and fill their pockets today.
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in countries where the government and political environment is honest.|in countries where the government and political environment is honest.
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generally you will find that the people are honest, law abiding and helpful, and the reverse is true too in a corrupt environment, and honest person has a hard time.|generally you will find that the people are honest, law abiding and helpful, and the reverse is true too in a corrupt environment, and honest person has a...
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whereas in an honest environment.|whereas in an honest environment.
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corrupt person has a tough time.|corrupt person has a tough time.
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in a positive environment: a marginal performance output goes up, in a negative environment: a good performance output goes down.|in a positive environment: a marginal performance output goes up, in a negative environment: a good performance output goes down.
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we need to step back and look at what kind of environment we have created for ourselves and those around us.|we need to step back and look at what kind of environment we have created for ourselves and those around us.
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it is tough to expect positive behaviour in a negative environment.|it is tough to expect positive behaviour in a negative environment.
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in societies were lawlessness becomes the law, honest citizens become cheats.|in societies were lawlessness becomes the law, honest citizens become cheats.
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Crooks and their quotes.|Crooks and their quotes.
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take some time to evaluate how the environment that you are in effective, and how the environment created by you affects others.|take some time to evaluate how the environment that you are in effective, and how the environment created by you affects others.
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experiences.|experiences.
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events and experiences in life determined are attitude.|events and experiences in life determined are attitude.
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if we have a positive experience with a person are attitude towards him is likely to be positive and conversely negative experiences.|if we have a positive experience with a person are attitude towards him is likely to be positive and conversely negative experiences.
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when to make us cautious.|when to make us cautious.
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experiences and events become reference points in our lives and we draw conclusions which serve as guidelines for the future.|experiences and events become reference points in our lives and we draw conclusions which serve as guidelines for the future.
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I teach my grandson to tell the truth, if he sees me lying he get somewhat confused initially.|I teach my grandson to tell the truth, if he sees me lying he get somewhat confused initially.
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because he hears one thing and experiences something else.|because he hears one thing and experiences something else.
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he draws is on conclusions based on his experience, which become his reference points.|he draws is on conclusions based on his experience, which become his reference points.
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going forward in life.|going forward in life.
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education.|education.
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Holistic education oats to teachers not only how to make a living? but also how to live?|Holistic education oats to teachers not only how to make a living? but also how to live?
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education refers to both formal and informal education, we are drowning in information but Starving for knowledge and wisdom.|education refers to both formal and informal education, we are drowning in information but Starving for knowledge and wisdom.
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strategically applied knowledge translates into wisdom which in turn translates into success.|strategically applied knowledge translates into wisdom which in turn translates into success.
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how do you recognise people with a positive attitude?|how do you recognise people with a positive attitude?
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just as the absence of ill health, does not equal good health, similarly the absence of negativity does not make a person positive.|just as the absence of ill health, does not equal good health, similarly the absence of negativity does not make a person positive.
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people with positive attitudes have certain personality traits that are easy to recognise.|people with positive attitudes have certain personality traits that are easy to recognise.
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they are caring, confident, patient, and humble.|they are caring, confident, patient, and humble.
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they have high Expectations of themselves and others, they expect positive outcomes.|they have high Expectations of themselves and others, they expect positive outcomes.
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a person with a positive attitude is like a fruit of all seasons, he is always welcome.|a person with a positive attitude is like a fruit of all seasons, he is always welcome.
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the benefits of a positive attitude, there are many benefits of having a positive attitude.|the benefits of a positive attitude, there are many benefits of having a positive attitude.
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