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Number of zero
or greater
announce-
position-
limit
announce-
round-
seconds
Value in seconds
If this value is nonzero, the number of seconds is announced as well, and rounded to
the value defined.
Table 12-4 defines the files that will be used when announcements are played to the
caller.
Table 12-4. Options for controlling the playback of prompts within a queue
Option
musicclass
Available values
Music class as defined by
musiconhold.conf
Description
Sets the music class to be used by a particular queue. You can also
override this value with the CHANNEL(musicclass) channel
variable.
If not defined, plays the default value (“Thank you for your patience”). If
set to an empty value, prompt will not be played at all.
If not defined, plays the default value (“You are now first in line”). If set
to an empty value, prompt will not be played at all.
If not defined, plays the default value (“There are”). If set to an empty
value, prompt will not be played at all.
If not defined, plays the default value (“calls waiting”). If set to an empty
value, prompt will not be played at all.
Filename of prompt to play
Filename of prompt to play
Filename of prompt to play
Filename of prompt to play
Filename of prompt to play
Filename of prompt to play
Filename of prompt to play
Filename of prompt to play
A set of periodic
announcements to be played,
separated by commas
If not defined, plays the default value (“The current estimated hold time
is”). If set to an empty value, prompt will not be played at all.
If not defined, plays the default value (“minutes”). If set to an empty
value, prompt will not be played at all.
If not defined, plays the default value (“seconds”). If set to an empty
value, prompt will not be played at all.
If not defined, plays the default value (“hold time”). If set to an empty
value, prompt will not be played at all.
Prompts are played in the order they are defined. Defaults to queue-
periodic-announce (“All representatives are currently busy
assisting other callers. Please wait for the next available representative”).
queue-
thankyou
queue-
youarenext
queue-
thereare
queue-
callswait
ing
queue-
holdtime
queue-
minutes
queue-
seconds
queue-
reporthold
periodic-
announce