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Ses03M_impro05a_M017
Sherlock Holmes. God, where's my luggage?
angry
emotion
Ses03M_impro05a_M018
Calm down? It's my mother's funeral tomorrow. I'm the one responsible for this.
angry
emotion
Ses03M_impro05a_M020
What is the matter with you?
angry
emotion
Ses03M_impro05a_M021
Don't yell at me.
angry
emotion
Ses03M_impro05a_M022
Oh my God. I think a blood vessel burst in my head.
angry
emotion
Ses03M_impro05a_M023
What?
angry
emotion
Ses03M_impro05a_M024
What? Are you kidding me?
angry
emotion
Ses03M_impro05a_M025
Give- Give me your manager right now.
angry
emotion
Ses03M_impro05a_M026
You're the manager? You don't know where you work for, you don't know where you're at and you're the manager?
angry
emotion
Ses03M_impro05a_M027
Whose daughter are you?
angry
emotion
Ses03M_impro05a_M028
Sir. Sir. Sir. Sir
angry
emotion
Ses03M_impro05a_M029
My name is Brent Caption.
angry
emotion
Ses03M_impro05a_M030
Now what are you going to do about it?
excited
emotion
Ses03M_impro05b_F000
Can I help you sir?
neutral
emotion
Ses03M_impro05b_F001
Okay. Well let's...well I'm going to go ahead and check on that for you. You're coming from...where are you coming from?
neutral
emotion
Ses03M_impro05b_F002
Baltimore and this is a direct flight to LAX
neutral
emotion
Ses03M_impro05b_F003
Okay. Let's look up here
neutral
emotion
Ses03M_impro05b_F004
Okay. Well you um-...
neutral
emotion
Ses03M_impro05b_F005
What I can do for you is uh we can uh report lost, lost property.
neutral
emotion
Ses03M_impro05b_F006
Yes.
neutral
emotion
Ses03M_impro05b_F007
Well sir, if if...what I believe has happened is most of the flight was left--
neutral
emotion
Ses03M_impro05b_F008
the luggage was left in Baltimore. Therefore--
neutral
emotion
Ses03M_impro05b_F009
Like the luggage, the luggage on the flight.
neutral
emotion
Ses03M_impro05b_F010
No actually it was...this is the first time this has ever happened. I don't know what happened--
neutral
emotion
Ses03M_impro05b_F011
Well, we can give you um- hotel lodging for a night if that--
neutral
emotion
Ses03M_impro05b_F012
For tonight- For tonight sir. Would you need to stay somewhere tonight?
neutral
emotion
Ses03M_impro05b_F013
We can do Holiday Inn or...?
neutral
emotion
Ses03M_impro05b_F014
Sir I understand that but just--
neutral
emotion
Ses03M_impro05b_F015
Did you have your name tags on the luggage?
neutral
emotion
Ses03M_impro05b_F016
Okay. So if you can just give me your name, your name and your address and your phone number I can contact you as soon as we find out more information.
neutral
emotion
Ses03M_impro05b_F017
Sir, please calm down.
frustrated
emotion
Ses03M_impro05b_F018
What is your business?
neutral
emotion
Ses03M_impro05b_F019
Okay. Sir? I am sorry to tell you this but this does happen. Uh- This is not uh- really,
neutral
emotion
Ses03M_impro05b_F020
I mean, our airline's fault. I don't know what happened, misplaced, something happened but we will get you--
neutral
emotion
Ses03M_impro05b_F021
Well, the entire flight, sir, the luggage was placed on another plane that never actually left Baltimore.
neutral
emotion
Ses03M_impro05b_F022
Uh no I'm not.
neutral
emotion
Ses03M_impro05b_F023
Well we have some people back there that need some firing so, but I would just really appreciate--
neutral
emotion
Ses03M_impro05b_F024
Okay sir. I'm sorry you can--um-
frustrated
emotion
Ses03M_impro05b_F025
We already have been confirmed that it will be arriving in--uh--in about two days.
frustrated
emotion
Ses03M_impro05b_F026
Uh, we can't--
frustrated
emotion
Ses03M_impro05b_F027
Yes sir, Yes.
neutral
emotion
Ses03M_impro05b_F028
We can have them direct your luggage to San Diego.
neutral
emotion
Ses03M_impro05b_F029
Uh--
neutral
emotion
Ses03M_impro05b_F030
Some refreshments in the lobby?
neutral
emotion
Ses03M_impro05b_F031
eh- we actually--
frustrated
emotion
Ses03M_impro05b_M001
I've been here for four hours and I don't know where one piece of my luggage is
frustrated
emotion
Ses03M_impro05b_M002
Baltimore.
frustrated
emotion
Ses03M_impro05b_M003
Yes.
frustrated
emotion
Ses03M_impro05b_M004
You know and they've looked it up before and it's not there.
frustrated
emotion
Ses03M_impro05b_M005
Now what are you going to do for me different? Hmm?
frustrated
emotion
Ses03M_impro05b_M006
You can report lost property?
frustrated
emotion
Ses03M_impro05b_M007
Okay. I'm leaving LA tomorrow for San Diego, driving there. So, I'm going to leave without all my lost property? That's what you want me to do? um
frustrated
emotion
Ses03M_impro05b_M008
Most of the...
angry
emotion
Ses03M_impro05b_M010
Are you going to refund us for our luggage, refund us for our tickets for this?
frustrated
emotion
Ses03M_impro05b_M011
I'm going to San Diego tomorrow to stay with my family. What do I need hotel lodging for hmmm? Can you tell me that?
angry
emotion
Ses03M_impro05b_M013
Wow. Thank you. Holiday Inn. Wow. Thank...the flight cost five hundred dollars.
angry
emotion
Ses03M_impro05b_M014
Okay, so you can put me in Holiday Inn for twenty dollar a night?
angry
emotion
Ses03M_impro05b_M015
Of course I had my name tags on the luggage.
angry
emotion
Ses03M_impro05b_M016
Soon as you...that's not good enough okay?
angry
emotion
Ses03M_impro05b_M017
I need you to help me out here. Can you get on the phone and get the luggage over on the fastest flight you can and then maybe I won't get you fired.
frustrated
emotion
Ses03M_impro05b_M018
If not, I'm going to get your name, I'm going to talk to your boss, whoever...I'm never going to fly...my business is never going to fly Delta again.
frustrated
emotion
Ses03M_impro05b_M019
I work for IBM.
neutral
emotion
Ses03M_impro05b_M020
You misplace a lot of, eight pieces of luggage.
angry
emotion
Ses03M_impro05b_M021
Are you kidding me?
angry
emotion
Ses03M_impro05b_M022
Who are you going to fire because of that?
angry
emotion
Ses03M_impro05b_M023
Wow. This has never happened before. I've not lost,
angry
emotion
Ses03M_impro05b_M024
in all thousand flights I've been on probably I can't even count how many flights I've been on. This has never happened before.
angry
emotion
Ses03M_impro05b_M025
This is the worst customer service I've ever gotten before.
angry
emotion
Ses03M_impro05b_M026
Okay. Get on the phone and figure out where my luggage is and tell me when it's going to get there alright?
angry
emotion
Ses03M_impro05b_M027
And and, in about...
angry
emotion
Ses03M_impro05b_M028
Two days I'll be in San Diego and how's it going to get to me in San Diego? You going to make sure it gets to the San Diego airport?
frustrated
emotion
Ses03M_impro05b_M029
Can you get it to the San Diego airport? You get someone to drive it to my place alright? Then I get a refund for some...I get a free flight alright? I get free whatever.
angry
emotion
Ses03M_impro05b_M030
Okay. And you're going to give me what for my inconvenience?
frustrated
emotion
Ses03M_impro05b_M031
Some peanuts? Wow. That helps a lot.
angry
emotion
Ses03M_impro05b_M032
Thanks you, thank you I don't have my luggage so you gave me a Holiday Inn stay and peanuts. Wow. You know what?
angry
emotion
Ses03M_impro05b_M033
I will never do business with Delta again.
angry
emotion
Ses03M_impro06_F000
How's it going? How are you feeling?
sad
emotion
Ses03M_impro06_F001
Hanging in there?
sad
emotion
Ses03M_impro06_F002
So sad.
sad
emotion
Ses03M_impro06_F003
Yeah.
sad
emotion
Ses03M_impro06_F004
You guys were real close huh?
sad
emotion
Ses03M_impro06_F005
I'm so sorry.
sad
emotion
Ses03M_impro06_F007
What happened? What went wrong?
sad
emotion
Ses03M_impro06_F008
Oh man.
sad
emotion
Ses03M_impro06_F009
How are they?
sad
emotion
Ses03M_impro06_F010
Yeah. Like I mean if you need anyone to talk to or anything I'm here for you okay?
sad
emotion
Ses03M_impro06_F011
We're all here for you.
sad
emotion
Ses03M_impro06_F012
I know.
sad
emotion
Ses03M_impro06_F013
just things happen in life and you just...there's just no explanation you know? We just don't...
sad
emotion
Ses03M_impro06_F014
Yeah.
sad
emotion
Ses03M_impro06_F015
I'm so sorry.
sad
emotion
Ses03M_impro06_F016
Well now you can follow his footsteps, you know? Carry out what he wanted to do.
sad
emotion
Ses03M_impro06_F017
Well sure you could.
sad
emotion
Ses03M_impro06_F018
Yeah.
sad
emotion
Ses03M_impro06_F019
I would've loved to.
sad
emotion
Ses03M_impro06_F020
Now I can't.
sad
emotion
Ses03M_impro06_M000
I ah--
sad
emotion
Ses03M_impro06_M001
alright.
sad
emotion
Ses03M_impro06_M002
Yeah.
sad
emotion
Ses03M_impro06_M003
It just feels like I was talking to him yesterday.
sad
emotion