id stringlengths 1 23 | text stringlengths 1 1.17k | label stringclasses 64 values | dimension stringclasses 6 values |
|---|---|---|---|
Ses03M_impro08a_F034 | Sara Brown. Sara Brown, um- yeah, I'm going to get off the phone with you. And then I'm going to call back and I'm going to give your supervisor your name because you're obviously incompetent to work here. | frustrated | emotion |
Ses03M_impro08a_F035 | What are you, what are you a police officer now? You know, like I'm done, I'm over it. Goodbye and I hope that you lose your job. | frustrated | emotion |
Ses03M_impro08a_M000 | Hello. This is Viacom Services. How can I help you? | neutral | emotion |
Ses03M_impro08a_M001 | I'm sorry ma'am, what can I help you with? | neutral | emotion |
Ses03M_impro08a_M002 | Okay. Can you give me the last four digits of your social security number so I can verify who I'm speaking with? | neutral | emotion |
Ses03M_impro08a_M003 | Okay. And your name is? | neutral | emotion |
Ses03M_impro08a_M004 | Olivia. Um. Okay. So how long has this problem been? | neutral | emotion |
Ses03M_impro08a_M005 | So what exactly is the problem? | neutral | emotion |
Ses03M_impro08a_M006 | Um- I think part of it has to do with the network being down. It's been having some trouble the last few weeks-- | neutral | emotion |
Ses03M_impro08a_M007 | I understand--we're not- | neutral | emotion |
Ses03M_impro08a_M008 | No. Okay. We're not charging you for any of these months. We're going to give you three months free. | neutral | emotion |
Ses03M_impro08a_M009 | We can give you a new phone-- | neutral | emotion |
Ses03M_impro08a_M010 | We can do that. We can do that. You just have to sign a one-year contract though with the-- | neutral | emotion |
Ses03M_impro08a_M011 | Besides, it's sort of out of hands at the moment----The whole electrical power outage. | frustrated | emotion |
Ses03M_impro08a_M012 | Um- Let me connect you to my supervisor. Actually, he's out right now so I'm supervisor until he comes back. Um- | neutral | emotion |
Ses03M_impro08a_M013 | So you could----speak with me some more, you could call back later on maybe. | neutral | emotion |
Ses03M_impro08a_M014 | I didn't put you on hold. | frustrated | emotion |
Ses03M_impro08a_M015 | There are a lot of people calling us having problems. Every phone company is having the same problems ma'am | frustrated | emotion |
Ses03M_impro08a_M016 | Mmm hmmm. Mmm hmmm. The power outages, everything, hurricane Katrina. Everything's really messed up. | neutral | emotion |
Ses03M_impro08a_M017 | don't you- | neutral | emotion |
Ses03M_impro08a_M018 | I'm really sorry ma'am. There's not----a lot we can do for it. | neutral | emotion |
Ses03M_impro08a_M019 | What I can do for you, if you want to make a call right now I could contact you through our computer. I can call through my phone and you can speak through me. | neutral | emotion |
Ses03M_impro08a_M020 | I'm sorry it has to do with an electrical power outage and stuff-- | neutral | emotion |
Ses03M_impro08a_M021 | Well, okay I'm going to give you a free phone card that you can use at any payphone and that's on us. Okay? | neutral | emotion |
Ses03M_impro08a_M022 | I'm, I'm sorry you chose to live there um-- | neutral | emotion |
Ses03M_impro08a_M023 | Well I'm sure maybe there's a phone at work you could use. | neutral | emotion |
Ses03M_impro08a_M024 | All right um-- | neutral | emotion |
Ses03M_impro08a_M025 | My name is Sara. | neutral | emotion |
Ses03M_impro08a_M026 | Sara Brown. | neutral | emotion |
Ses03M_impro08a_M027 | You know maam, we record this conversation so anything you say can be proven in a law of court so keep that in mind. | neutral | emotion |
Ses03M_impro08b_F001 | Oh God I finally got...you know how long I've been waiting on line? You put on hold for like five hours. Geez. | frustrated | emotion |
Ses03M_impro08b_F002 | I've already been through this five times with these people. I've been calling every single day. | frustrated | emotion |
Ses03M_impro08b_F003 | Olivia Brown. | frustrated | emotion |
Ses03M_impro08b_F004 | Well my phone isn't working and it hasn't been working for the last five days. | frustrated | emotion |
Ses03M_impro08b_F005 | Yeah, yeah, yeah you better be sorry. | angry | emotion |
Ses03M_impro08b_F006 | No I did not drop my phone in water. I'm not five years old and just dropped my phone anywhere I see it. Okay this is my business. | angry | emotion |
Ses03M_impro08b_F007 | Okay? And it [GARBAGE]. My business is failing because my phone isn't working and I don't have a land line and I really can't handle this right now. | frustrated | emotion |
Ses03M_impro08b_F008 | the symptoms- This [GARBAGE] a doctor's office. I'm not receiving calls...I can't receive- no, it's, it cuts me off-- | frustrated | emotion |
Ses03M_impro08b_F009 | Yes the phone turns on. No I mean I'm using it not turning on the phone. Of course it turns on. | frustrated | emotion |
Ses03M_impro08b_F010 | No- I don't have a sim card because it's Verizon and you guys don't use sim cards. | frustrated | emotion |
Ses03M_impro08b_F011 | Okay no. Sir, this is the deal. My phone isn't working and I don't care what the problem is but it needs to work. That's why I'm paying you guys to fix it. | frustrated | emotion |
Ses03M_impro08b_F012 | I don't know even how to use that stuff it's too complicated. I just want my flip phone to work----that's all I need | frustrated | emotion |
Ses03M_impro08b_F013 | Look, I am on the road all the time. Do you understand how important? I'm a woman, a single mother by herself working...what? | frustrated | emotion |
Ses03M_impro08b_F014 | Brent Backersen, I am writing this down, Brent Backersen. Alright. | frustrated | emotion |
Ses03M_impro08b_F015 | I, I, I don't want a contract. Okay. I don't want any contracts. | frustrated | emotion |
Ses03M_impro08b_F016 | Really? No contract? | frustrated | emotion |
Ses03M_impro08b_F021 | Alright. Well- I guess - I guess that's okay but, | neutral | emotion |
Ses03M_impro08b_F023 | Okay. | neutral | emotion |
Ses03M_impro08b_F024 | Alright Thanks. | neutral | emotion |
Ses03M_impro08b_M000 | Hello? | neutral | emotion |
Ses03M_impro08b_M001 | I'm sorry ma'am. What's the nature of your problem? But first can I get you to tell me your first and last name? | neutral | emotion |
Ses03M_impro08b_M002 | I know I just need to verify every time. I'm sorry. | neutral | emotion |
Ses03M_impro08b_M003 | Alright Ms. Brown what's the nature of your problem? | neutral | emotion |
Ses03M_impro08b_M004 | Oh. I'm sorry. Um- Did you drop it in water? | neutral | emotion |
Ses03M_impro08b_M005 | Um- well it's probably easy. Can you any more symptoms either you're not receiving calls----ok, you're not receiving calls, not getting calls. | neutral | emotion |
Ses03M_impro08b_M006 | Is the phone turned on? | neutral | emotion |
Ses03M_impro08b_M007 | Well, um- okay. Your sim card is in- didn't fall out- | neutral | emotion |
Ses03M_impro08b_M008 | Alright. Um- Well that could be the problem. cause-- | neutral | emotion |
Ses03M_impro08b_M009 | you might have an older phone where we would use sim cards but probably not. | neutral | emotion |
Ses03M_impro08b_M010 | Okay. How about this we'll send you a brand new camera phone with palm pilot-- and- | neutral | emotion |
Ses03M_impro08b_M011 | So we'll send it- And we'll give you, how about a free year's service? | neutral | emotion |
Ses03M_impro08b_M012 | Tell them my name. My name is Brent Backersen. | neutral | emotion |
Ses03M_impro08b_M013 | Okay. Tell them my - my ID number is two one three five. | neutral | emotion |
Ses03M_impro08b_M014 | Tell them that. You can go in, get a brand new phone, they'll hook you up with service even give you a free three months-- | neutral | emotion |
Ses03M_impro08b_M015 | It will be free. No contract okay? | neutral | emotion |
Ses03M_impro08b_M016 | Go in there, yeah, go in there. Tell them Brent Backersen sent you. | neutral | emotion |
Ses03M_impro08b_M017 | the top of the line camera phone, game boy, anything you want. For free. And palm pilot. | neutral | emotion |
Ses03M_impro08b_M018 | They might only have orange. | neutral | emotion |
Ses03M_impro08b_M019 | Okay. They can figure out pink for you. So go in there and just tell them that and they'll hook you up with other goodies, stuff like that free service, no contract, no nothing. Just for being a good customer | neutral | emotion |
Ses03M_impro08b_M020 | and battling through with us. | neutral | emotion |
Ses03M_impro08b_M021 | Yes. You just tell them Brent Backersen sent you. | neutral | emotion |
Ses03M_impro08b_M022 | Alright? Great. Have a nice evening. | neutral | emotion |
Ses03M_script01_1_F000 | What's he going to say? Maybe we ought to talk to him before he sees it. | neutral | emotion |
Ses03M_script01_1_F004 | Did you talk to him? | sad | emotion |
Ses03M_script01_1_F005 | He cried hard? | sad | emotion |
Ses03M_script01_1_F007 | Starting to dream about him again. He's walking around at night again. | frustrated | emotion |
Ses03M_script01_1_F008 | He's getting just like he did after he died, you know? What, what, what's the meaning of this? | sad | emotion |
Ses03M_script01_1_F013 | How are you going to prove it? Can you prove it? | frustrated | emotion |
Ses03M_script01_1_F015 | he still thinks he's alive still. I mean you could talk yourself blue in the face and there's no body and there's no grave so where are you? | frustrated | emotion |
Ses03M_script01_1_F016 | No. It's his god damned newspapers is what it is. Now every month there's a new boy comes home and Larry's going to be the next one. | angry | emotion |
Ses03M_script01_1_F017 | Why? | angry | emotion |
Ses03M_script01_1_F020 | Well what do you want me to do? I mean, you're old enough to know your own mind. | angry | emotion |
Ses03M_script01_1_F021 | Well, I mean, you got to make sure your dad's not going-- | neutral | emotion |
Ses03M_script01_1_F022 | Well I'm just saying-- | frustrated | emotion |
Ses03M_script01_1_F025 | From your father's point of view he is still alive and if you try and take her that's just not fair. You can't do that. | frustrated | emotion |
Ses03M_script01_1_F026 | And-And-And if you go on from there if you know already to go on from there, then you can. But I'm telling you something that I don't know where to go. You got it? I mean, do you? | frustrated | emotion |
Ses03M_script01_1_F028 | Did you ask Annie yet? | neutral | emotion |
Ses03M_script01_1_F030 | Look, you never had seen many, many women. You know? I mean... | neutral | emotion |
Ses03M_script01_1_F031 | Well I just don't see why it has to be Annie. | frustrated | emotion |
Ses03M_script01_1_F033 | No I don't want a diagram. | frustrated | emotion |
Ses03M_script01_1_F034 | He thinks he's coming back. And you go off and marry that girl and you're just pronouncing him dead and what's going to happen to him? I don't know. Do you? I mean, I don't know. | frustrated | emotion |
Ses03M_script01_1_F038 | You're just going to leave the business? You have a business here. You can't do that. | angry | emotion |
Ses03M_script01_1_F040 | Tell me something. You can leave this business? | sad | emotion |
Ses03M_script01_1_F042 | Alright but you can't talk like that you hear? | frustrated | emotion |
Ses03M_script01_1_F043 | I mean what the hell have we worked for then? I mean, it's all for you Chris. The whole shooting match is for you. | angry | emotion |
Ses03M_script01_1_F044 | Alright but you don't talk like that you hear? You don't. | frustrated | emotion |
Ses03M_script01_1_F045 | I don't understand you do I? | sad | emotion |
Ses03M_script01_1_F046 | Yeah. I can see that. | sad | emotion |
Ses03M_script01_1_M000 | He saw it. | sad | emotion |
Ses03M_script01_1_M001 | He was out there when it happened. | sad | emotion |
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