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0 | I really like this place. The Children shows are awesome so when I heard of the adult shows I thought it would be brilliant. I WAS WRONG...\nI had actually spoken to the staff prior to attending the show, they told me something along the lines of it was for adults, not for the easily offended, but nothing xxx. I was... | en | 286 | really like place children shows awesome heard adult shows thought would brilliant wrong actually spoken staff prior attending show told something along lines adults easily offended nothing xxx miss informed easily offended also fan stand sure start guess feel since adults say every word first half sketches decent best... | 139 |
0 | Ugh...where to begin...this was such a waste of time. My friends and I attended a Friday night adult puppet show, just curious to see what it would be like. I am glad it was only $8. I felt like apologizing to everyone afterward because the entire show was so disappointing.\n\nThe jokes were not witty, the skits were ... | en | 217 | ugh begin waste time friends attended friday night adult puppet show curious see would like glad felt like apologizing everyone afterward entire show jokes witty skits disorganized one sad one laughed entire time example one skits gay pirate funny adult theme gay adult theme another skit involved jilted character angry... | 90 |
1 | It's hard to be a Debby Downer because after all, it's a puppet show for kids. Having said that there's something about the shows that falls flat, almost like they are adults without kids who are trying to relate to kids. For example, the first 20 minutes of all the shows is all about the \"rules\" which involves keepi... | en | 334 | hard debby downer puppet show kids said something shows falls flat almost like adults without kids trying relate kids example first minutes shows involves keeping kids check get kids going blurt things jump seen shows amd best one little pigs includes audience participation kids watching show encouraged quiet refreshin... | 161 |
3 | We attended a birthday party here and it was a lot of fun!! The kids loved it! Our daughter is only 14 months so she was engaged for about 15 minutes of it and then lost interest. My only advice is you probably don't want to bring a child that can't sit down for the whole show. They have rules like \"no eating/drin... | en | 141 | attended birthday party lot fun kids loved daughter months engaged minutes lost interest advice probably want bring child ca sit whole show rules like walking around front little one rambunctious difficult multiple kids tag team leave theatre one cooperating always come back show simple fun loved puppets going get gran... | 58 |
0 | For the adult puppet slam:\n\nWe were excited to go.....and we wanted this to be a riotous and fun night.....but.....Just. Not. Good. \n\nSeriously bush league, a hodge-podge of barely talented people claiming artistry or humor. Only mildly entertaining for a few (very) brief moments. \n\n That was pretty much the cons... | en | 55 | adult puppet slam excited go wanted riotous fun night good bush league barely talented people claiming artistry humor mildly entertaining brief moments pretty much consensus amongst four us | 28 |
0 | I am extremely disappointed. I planned my whole Sunday around this area, since we wanted to see the puppet show. The twins were talking about it all morning long. We went to lunch, and then the twins said \" puppet?\", it was still a little early so we stopped by to get to sweets to take home. We got there at 1:15p... | en | 364 | extremely disappointed planned whole sunday around area since wanted see puppet show twins talking morning long went lunch twins said puppet still little early stopped get sweets take home got told us since open doors first come first serve two families us place seemed little cleaner last time got sat carpet closest ki... | 154 |
2 | So one hand, it's a great thing for kids, and I'm totally happy that it exists for kids and in its own building! On the other hand, I think it's aimed at the 7-8 year old crowd, and doesn't really work for younger kids.\nThe prices are a little high ($10 for adults, $7 for kids), but I'm okay with that because it's liv... | en | 233 | one hand great thing kids totally happy exists kids building hand think aimed year old crowd really work younger prices little high adults kids okay live entertainment requires performances actual people like said building lobby area exhibit old puppets seems kind like history get much time look around youngsters years... | 108 |
0 | The staff is extremely Rude. The blonde older lady was Nasty to us and our kids. We finally had to snap back when she was mean to our kids. We drove 2 hrs with our family it cost us over $50.00 to get in. Caught the last show, it wasn't a puppet show. Just old props and singing. My kids were disappointed. They are und... | en | 107 | staff extremely rude blonde older lady nasty us kids finally snap back mean kids drove hrs family cost us get caught last show puppet show old props singing kids disappointed also expected puppet show never recommend place pheonix offer horrible money grabbers talk ppls kids diguisting lady parents save money ppl catch... | 53 |
2 | I have not seen any of the performances for children, only the adult Puppet-Slam. One puppet-slam was \"eh,\" to painful, the others were very entertaining with great hosts. A guest performer, Scott Gesser (musical comedian) is consistently funny. The lady with the chicken puppet is consistently slow, and needs to eith... | en | 69 | seen performances children adult one eh painful others entertaining great hosts guest performer scott gesser musical comedian consistently funny lady chicken puppet consistently slow needs either pick pace step aside give someone else slot venue pretty | 36 |
4 | This little spot is my favorite public space in downtown Phoenix. Heritage Square evokes a metropolitan feel focusing on past, present and future.\n\nI think it's the juxtaposition of the old historic houses against the rising modern skyline to the west. Or maybe it's the ethnic and cultural festivals galore, where I... | en | 161 | little spot favorite public space downtown phoenix heritage square evokes metropolitan feel focusing past present think juxtaposition old historic houses rising modern skyline west maybe ethnic cultural festivals galore catch sumo wrestling hula dancers perhaps fact walkable city block also host arizona science center ... | 87 |
3 | Nice Plaza/Park. Two Museums, a couple very cute restaurants and in the middle of lots. Its near the convention center, walkable distance to CHASE Stadium too, and across the new ASUniversity.\n\nParking: Theres a parking structure, and very little small parking lots around the place. \n\nMuseums: Arizona Science Cen... | en | 80 | nice two museums couple cute restaurants middle lots near convention center walkable distance chase stadium across new theres parking structure little small parking lots around place arizona science center arizona museum biano pizzeria rose restaurant benches around area want sit small place big enough two museums gues... | 47 |
3 | Heritage Square earns a fourth star in my book for being a historical landmark in Phoenix. But what exactly lives in Heritage Square? Let me tell you! Here, the Arizona Science Center, famous Pizzeria Bianco and Nobuou at Teeter House call this humble square home. The Arizona History Museum used to also live here, but ... | en | 213 | heritage square earns fourth star book historical landmark phoenix exactly lives heritage square let tell arizona science center famous pizzeria bianco nobuou teeter house call humble square home arizona history museum used also live arizona science center converting another part experiment square comfortable feeling w... | 105 |
2 | Has needs - trash cans - benches - amphitheatre | en | 9 | needs trash cans benches amphitheatre | 5 |
4 | Excellent place to unwind in hectic downtown! | en | 7 | excellent place unwind hectic downtown | 5 |
3 | This is a nice place to attend special events. Home to the restaurants of two James Beard award winning chefs is a big plus as well! | en | 26 | nice place attend special events home restaurants two james beard award winning chefs big plus well | 16 |
0 | I have lived in their property for 4 months with a shattered window upon move-in. They have yet to fix it, make up excuses, and are the least professional property management company I have ever dealt with. I wish I could find the owner of this lovely condo and let him/her know how poorly it is being managed.\n\nProp... | en | 148 | lived property months shattered window upon yet fix make excuses least professional property management company ever dealt wish could find owner lovely condo let know poorly owners tenants beware also want note claimed done background check credit score roommate incquired credit score signing person representing rosset... | 73 |
0 | Smart,ethical, good hearted people- Beware. If I could give negative stars, I would.\nI am still unsure how Anthony Rossetti and staff sleep at night. I attempted to rent a townhome from Rossetti and never spent one night in the place. His staff had not fixed or cleaned the place as agreed upon and upon arriving the fi... | en | 267 | smart ethical good hearted beware could give negative stars still unsure anthony rossetti staff sleep night attempted rent townhome rossetti never spent one night place staff fixed cleaned place agreed upon upon arriving first night discovered leak upstairs caused ceilling cave rossetti combative unapologetic want prop... | 138 |
0 | I agree with all the other negative reviews. I fired him after a year when I talked to the tenant and found out he was double billing me for some repairs the tenant claimed she paid. Plus he billed me for pest control that not only I should NOT have had to pay for (nor was it in the contract), but the service was for f... | en | 207 | agree negative reviews fired year talked tenant found double billing repairs tenant claimed paid plus billed pest control pay contract service four treatments never occurred best part tenant called fix ceiling fan never followed bought new one installed billed new one saying repairs would cost fan showed receipt prove ... | 84 |
0 | I learned my lesson not to use Budget. I made a reservation with Amex services to later get a bait and switch upsell with an inaccurate quote. Only rent from budget if you like getting a pressure upsell job at the counter.\n\nFurther, they later $25 charge for the administrative services to provide my contact informa... | en | 97 | learned lesson use budget made reservation amex services later get bait switch upsell inaccurate quote rent budget like getting pressure upsell job later charge administrative services provide contact information az robo camera nazis suspect rental people charge however certainly charge arrive airport early one guy che... | 51 |
2 | Here's what you need to know. The name of the company is Budget. If you get a smoking deal on Priceline or any other website, you're going to have to wait. Sure you could go over to Dollar or National where there is no line but you'll be paying almost 3xs what you would with Budget.\n\nThat said, my husband & I book... | en | 226 | need know name company budget get smoking deal priceline website going wait sure could go dollar national line paying almost would said husband booked car priceline days got economy car included taxes fees jazz got rental car facility bit line waited line minutes budget employee monitoring line answering questions peop... | 98 |
0 | VW Beetle was listed as the vehicle available when I requested online. The vehicle received was a Kia Soul. From the first time openeing the door it smelled like chinese food. For 5 days. | en | 34 | vw beetle listed vehicle available requested online vehicle received kia soul first time openeing door smelled like chinese food days | 20 |
0 | We went to Sedona on our honeymoon and rented a car from Phoenix. I got a priceline deal for the our rental car which said it included tax. When we arrived at the counter we were told the tax was not included, fine. They tried extremely hard to upsell us on a car, but we declined and asked for what we had reserved, ... | en | 249 | went sedona honeymoon rented car phoenix got priceline deal rental car said included tax arrived counter told tax included fine tried extremely hard upsell us car declined asked reserved compact said one car class left well good reserved size right went call priceline ask kind raggedy situation gotten us meanwhile pais... | 118 |
1 | Be very careful when renting here. While I think we did get a fair price. They are very sneaky in the way they try and up sell you. We were told we could have an upgrade for $89. We thought that was great so agreed to it. Then they told me to just sign here and your good to go. Luckily I read the whole statement and my... | en | 103 | careful renting think get fair price sneaky way try sell told could upgrade thought great agreed told sign good go luckily read whole statement bill gone per day clear really try find anywhere gauge read everything carefully | 37 |
0 | Awful. We rented a car and, when we got to the counter, there was an hour+ wait just to do the paper work. There must have been 40 people mulling around waiting for their number to be called. We left, went to another rental agency and had a car with in 10 minutes. Did it cost more? Yes, however my vacation is very... | en | 79 | awful rented car got counter wait paper work must people mulling around waiting number called left went another rental agency car minutes cost yes however vacation short want spend hours budget never | 32 |
0 | Basically, I ordered an intermediate size car (Dodge Avenger or similar) and was given a Chevy Cruze. A Dodge Avenger is classified as a mid-size car by Dodge and the Chevy Cruze is classified as a compact size dar by Chevy. If I had wanted a compact car I would have rented a compact car and paid somewhat less. But no ... | en | 139 | basically ordered intermediate size car dodge avenger similar given chevy cruze dodge avenger classified car dodge chevy cruze classified compact size dar chevy wanted compact car would rented compact car paid somewhat less wanted something larger ordered dodge avenger equivalent called customer service complain vehicl... | 69 |
3 | Yeah, this Hertz location has it down. Being located with the other rental car agencies makes it so easy to drop off the car and get back to the airport. \n\nThe rental yard is covered, clean and secure. I like this place. | en | 42 | yeah hertz location located rental car agencies makes easy drop car get back airport rental yard covered clean secure like place | 21 |
0 | It took us over an hour to get a rental car because there were only three employees working the desk on a Friday evening. Isn't that supposed to be one of the busiest travel times? Instead of apologizing, the manager said, \"you don't complain when you have to wait at the airport check-in, do you?\" As far as I know... | en | 154 | took us hour get rental car three employees working desk friday evening supposed one busiest travel times instead apologizing manager said complain wait airport far know two completely different industries hertz business customer service prepaid would gone another company airlines monopolies different routes idiot tell... | 68 |
2 | The old car rental counter next to baggage claim is GONE! \n\nNow you ride a bus completely off the airport grounds to another terminal, strictly devoted to car rental. Nine rental agencies line the inside wall. The bigger agencies have dedicated floors in the parking structure. \n\nMy Lady got a deal on Priceline.... | en | 86 | old car rental counter next baggage claim gone ride bus completely airport grounds another terminal strictly devoted car rental nine rental agencies line inside wall bigger agencies dedicated floors parking structure lady got deal priceline midsize car chevrolet malibu day insurance gas tax would nice closed hood way | 48 |
0 | This location lost our car after we returned it. We got calls and letters a month later saying they had not received it back. When I called to solve the problem they said that they had no record of our reservation ever even being in the system and that the type of car we had rented was not on record as one they were mi... | en | 95 | location lost car returned got calls letters month later saying received back called solve problem said record reservation ever even system type car rented record one missing manager location told would research call back never received phone call back got another letter today | 43 |
0 | Hertz at Phoenix Sky Harbor International Airport is the worst Hertz location when it comes to providing clean cars without problems and having cars ready at the time you reserved it for. \n\nI'm a Hertz Five Star member who rented a car from this location recently. A car was not ready for me, so I had to wait for a ca... | en | 116 | hertz phoenix sky harbor international airport worst hertz location comes providing clean cars without problems cars ready time reserved hertz five star member rented car location recently car ready wait car steering wheel grease rental constant sound rear car turned spare time tools loose trunk want good rental car qu... | 59 |
0 | I have used this Hertz rental agency twice now.\n\nBoth times, it was booked through a third party, as part of a company deal.\n\nThe first time, the company paid the cost directly. It took a little while to explain that to the clerk on duty, but it finally worked out. However, I had been given a car whose plates would... | en | 392 | used hertz rental agency twice times booked third party part company first time company paid cost directly took little explain clerk duty finally worked however given car whose plates would expire rental thankfully noticed driving car lot summer though meant two trips bags sweltering summer heat something checked prior... | 179 |
0 | Take caution on renting from Hertz. I have been a Gold member for years and I recently rented a car in Phoenix on December 27 and returned it on January 1. There were several people returning cars that morning and I asked the agent if I needed to wait since I am I Gold member and said no. Today - January 12th I rece... | en | 283 | take caution renting hertz gold member years recently rented car phoenix december returned january several people returning cars morning asked agent needed wait since gold member said today january received receipt fist thought odd sending late upon opening discovered check car january charged additional days horrified... | 125 |
1 | Took me about 45 mins from the start of waiting in line until I was sitting in the rental car. I'm not sure why they have so many check-in stations when there are only like 3 people working there (with one of them being on the phone the entire time).\n\nThe line was about 20 people deep. *NONE* of the other car rental ... | en | 95 | took mins start waiting line sitting rental car sure many stations like people working one phone entire time line people deep none car rental places sky harbor many people waiting soooooo slow time going go enterprise last time mins line | 40 |
1 | This the comments I left with Hertz.\n\nThe car was OK a bit dirty but OK. But after web check in a one hour wait in line is not acceptable at all. If I hadn't prepaid on line I would of walked to one of the many other car rental counters with no wait at all.(I think everyone in line would have done the same)This was a... | en | 240 | comments left car ok bit dirty web check one hour wait line acceptable prepaid line would walked one many car rental counters wait think everyone line would done midnight mentioned web check minute guarantee clerk ignored give discount course car reserved anymore choice mini van sebring spent gas planed wonder happened... | 107 |
1 | There were many more positions than personnel to fill them. We encountered an inexperienced clerk who tried to upsell us on everything imaginable. If we hadn't been hip to the cons we'd have been totally ripped off by all the extra (unneeded) charges. And yet, we got ripped off anyway by an outrageous fee imposed by... | en | 71 | many positions personnel fill encountered inexperienced clerk tried upsell us everything imaginable hip cons totally ripped extra unneeded charges yet got ripped anyway outrageous fee imposed phoenix pay new rental car palace beware rent | 34 |
0 | After reading a review from Google, about avoiding this Hertz location, unless you are a Gold Member, I was hesitant to use this Hertz. Soon after, I found out that USAA members get the annual service fee of being a Hertz Gold Member waived, so I figured, what the hell. So I arrived at Hertz at about 11:00 AM on 5/31/1... | en | 164 | reading review google avoiding hertz location unless gold member hesitant use hertz soon found usaa members get annual service fee hertz gold member waived figured hell arrived hertz take escalator sign tells gold member person bottom escalator greets tells since gold member walk way vip treatment walk one person line ... | 76 |
0 | An awful experience. Upon arrival, I had to wait in line for at least an hour before being helped. Hertz employees offered no explanation for why there was such a wait (all other rental agencies in sight had short, if any, wait times). Additionally, an employee misrepresented the cost of supplemental insurance coverage... | en | 102 | awful experience upon arrival wait line least hour helped hertz employees offered explanation wait rental agencies sight short wait times additionally employee misrepresented cost supplemental insurance coverage overcharged tune one week rental tried call branch three times contest charge time forwarded voice mail retu... | 51 |
2 | Just fine if you're #1 Club Gold, you've made no special requests, and your flight arrives on time. \n\nSince I'm #1CG, I've never dealt with the upstairs desk that's on the main floor of the Rental Car Center. You just head downstairs (first escalator to the left of the Hertz desk), and there's the board, hopefully ... | en | 156 | fine club gold made special requests flight arrives time never dealt upstairs desk main floor rental car center head downstairs first escalator left hertz desk board hopefully name stall problems special request experience pleasant adding insurance take vehicle mexico minute process problems usually line people two age... | 70 |
2 | I signed fuel option, yet gate agent didn't log it, so I had to argue with return agent upon return. Actually this happened several times lately at Hertz, so those who buy fuel option, be aware.\n\nCar was clean and in good condition though. | en | 43 | signed fuel option yet gate agent log argue return agent upon return actually happened several times lately hertz buy fuel option clean good condition though | 25 |
0 | Worst counter service I've ever had...anywhere and for anything. I rented a luxury car 2 months ahead of time. After reading reviews warning against budget carriers, I booked with Hertz ... thinking that paying for the name would be worth it. I arrived exactly when I said I would and they told me (rudely) that I woul... | en | 226 | worst counter service ever anywhere anything rented luxury car months ahead time reading reviews warning budget carriers booked hertz thinking paying name would worth arrived exactly said would told rudely would need wait minutes car watch two idiots attitudes make fun customers check every woman came near counter disp... | 115 |
0 | I've been Duped by Hertz Rental. I rented a 3 day car for my Phoenix vacation thru Priceline.com. My bill for that was around 95.00 dollars. When i arrived at the Hertz counter this is when the mistakes (on my part) happened. I was charged 199.57 dollars for Insurance!! Usually insurance is about 9 to 11 dollars per da... | en | 314 | duped hertz rental rented day car phoenix vacation thru bill around dollars arrived hertz counter mistakes part happened charged dollars insurance usually insurance dollars per day insurance amount explained remember person asking wanted camaro asked told much would quickly declined insurance clarified tell moment neve... | 136 |
1 | I rented a car here to drive from PHX to San Diego for a mini vacation in December. I know it was around the holidays but the wait to talk to a representative was crazy. I went in on a Monday afternoon and spent over 30 minutes standing in line to talk to a representative. While I was standing in line there were not... | en | 388 | rented car drive phx san diego mini vacation december know around holidays wait talk representative crazy went monday afternoon spent minutes standing line talk representative standing line one two customers complaining get counter ok service lady apologetic customer yelling obscenities yes upset people told one car av... | 154 |
1 | Inefficient. \n\nI didn't think so many things could go wrong with a car rental, until I tried picking up a 2011 Corolla here. The location is really big and a good amount of selection, but the problem is, they have only 2 people working at the main counter. They also had 3 remote agents (webcam with a live person some... | en | 487 | inefficient think many things could go wrong car rental tried picking corolla location really big good amount selection problem people working main counter also remote agents webcam live person somewhere offsite think could anything useful like handing keys probably waited main line minutes seemed like everyone ahead n... | 240 |
1 | I've been renting for years at this Hertz with no problems, even got some nicer cars like a Prius (which I love since it's my personal car, and that makes it easier to remember where you parked and how to handle the car).\n\nBut my most recent rental was quite the ordeal. As a gold member, all I had to do was pull up ... | en | 297 | renting years hertz problems even got nicer cars like prius love since personal car makes easier remember parked handle car recent rental quite ordeal gold member pull exit print contract however told car rental hold guy politely explained drive gate drop car pick car gold area price pull gate signs explain park none e... | 113 |
1 | I am here 4-6 times a year. I have to say in the last hand full of visits there has been a problem with my rental. I am a gold member and this last rental they have a new system that sends you a text to tell you where to find your car so you dont even have to check the board, sounds great right? Well they sent me tw... | en | 259 | times year say last hand full visits problem rental gold member last rental new system sends text tell find car dont even check board sounds great right well sent two texts two different cars went recent texted car okay rental little extras car become drill went office waited line see could switch cars sure go get car ... | 113 |
3 | I guess the key here is not to deal with the rental counter, as I've been here a couple times without any issues. I'm a Hertz Gold member so I went straight to through the giant centralized building with all the rental counters, on the escalator marked \"Hertz\", found my name and space number on the electronic board,... | en | 112 | guess key deal rental counter couple times without issues hertz gold member went straight giant centralized building rental counters escalator marked found name space number electronic board found car covered garage needed phoenix since degrees sunny drove away happy car type reserved issues checking checking back left... | 54 |
0 | One hour wait in line to rent a freakin' car. You're wasting my time. Incentive to never rent from them again! Bye Bye, Hertz. This was totally unreasonable and We had to rearrange our vacation itinerary because of their incompetence. The price wasn't even that reasonable-it was market value. Won't be renting from you ... | en | 55 | one hour wait line rent freakin car wasting time incentive never rent bye bye hertz totally unreasonable rearrange vacation itinerary incompetence price even market value wo renting | 27 |
2 | This Hertz lot is off site, about a seven minute shuttle ride from the airport. Staff are nice. I'm in the Gold/President's Club so go right to my car (or select any car in the Gold section) & head out. Nice. | en | 41 | hertz lot site seven minute shuttle ride airport staff nice club go right car select car gold section head nice | 20 |
2 | The good: clean cars with GPS built into the dash. Quick and efficient return. \n\nThe bad: hidden fees, far from the airport (there is a shuttle but it takes about 15 minutes so leave yourself time). \n\nI rented through my corporate rate, and ended up adding a day on because I arrived earlier than expected. The... | en | 107 | good clean cars gps built dash quick efficient return bad hidden fees far airport shuttle takes minutes leave time rented corporate rate ended adding day arrived earlier expected charged arm leg additional day ton additional fees airport fees location fees city fees tourist fees could honestly go try another agency nex... | 55 |
2 | I am a loyal Hertz customer. I am a frequent traveler....when arriving in PHX at the Hertz \"kiosk\" center, I found it under staffed that day and it made me wonder how many other days were like this here at PHX. I was one of 140 or so in line and it took more than 45 mins. to obtain car. I could have walked off to ano... | en | 98 | loyal hertz customer frequent traveler arriving phx hertz center found staffed day made wonder many days like phx one line took mins obtain car could walked another vendor decided always given good ride got free upgrade good staff would rent | 40 |
0 | Car had tire low air light on when i picked it up. Car was also DIRTY. 38,000 miles on a rental car?? - On return 15 people waiting for one person to print bills. I left and was charged for gas which the car was full,. after disputing it with corporate hertz it was fixed. This location is terrible. I would will use oth... | en | 73 | car tire low air light picked car also dirty miles rental car return people waiting one person print bills left charged gas car full disputing corporate hertz fixed location terrible would use others presidents club hertz person well | 38 |
0 | What a disaster. \n\nThe text message I received showed a car that I didn't want (Hyundai), so I used Hertz's website service to request a different car. The end result was that what was on my smartphone and what was on their board were different...and ultimately the car that they had actually assigned to me was yet ... | en | 210 | disaster text message received showed car want hyundai used hertz website service request different car end result smartphone board different ultimately car actually assigned yet different one waste time return waited waited waited someone give receipt shortage people handhelds even though height rush hour bad planning... | 102 |
0 | Still have not returned my cc deposit $200 after 4 days! Pissed! Avoid Hertz if you are trying to speak to a human! | en | 23 | still returned cc deposit days pissed avoid hertz trying speak human | 11 |
0 | Standing in line after paying my money and still no car and no idea when they will have one for me. Not offered discounts customer next to me was given (AAA) and now they cant even find my car. Remember the Sienfeld bit about not being able to hold the reservations? Well its not so funny in real life.\nI rent cars a... | en | 164 | standing line paying money still car idea one offered discounts customer next given aaa cant even find car remember sienfeld bit able hold reservations well funny real rent cars time work going renting hertz service rep also rude place getting today frankly would rather pay go anywhere else point rent car favor stay aw... | 70 |
0 | What a joke!!! This Hertz is THE worst car rental place at PHX Airport. \n\nWe got there and waited in a line for a short period of time so that we could speak to a virtual agent and get the process rolling and thought we were well on our way. WRONG!!!! Fast forward 1 hour later, waiting with about 40 others in the sha... | en | 147 | joke hertz worst car rental place phx airport got waited line short period time could speak virtual agent get process rolling thought well way wrong fast forward hour later waiting others shared space right outside hertz finally get dirty car crayons everywhere washed vaccumed realize march realize probably cars going ... | 75 |
3 | omment: \nThe counter staff was excellent. I don't remember much about the rental - it's been over two months - but I do remember them being friendly and the SUV being very clean. | en | 33 | omment counter staff excellent remember much rental two months remember friendly suv clean | 13 |
1 | I am very dissappointed with Hertz. I have been a Gold choice member for many years. Since the Gold choice program was initiated, I have opted for the Gold choice vehicle many times. I have never been charged for Neverlost before. I was surprised to see this charge on my agreement. I called Customer service and they re... | en | 115 | dissappointed hertz gold choice member many years since gold choice program initiated opted gold choice vehicle many times never charged neverlost surprised see charge agreement called customer service referred meto ticket counter went ticket counter rep merely shrugged shoulders said able anything dissappointed custom... | 60 |
0 | The Phoenix airport experience is horrendous. This is my second time this year and likely my last. Understaffed, one person checking in cars at 6:30am, aloof indifferent staff. Awful. I get stressed each time I rent there. I won't put up with it anymore. | en | 44 | phoenix airport experience horrendous second time year likely last understaffed one person checking cars aloof indifferent staff awful get stressed time rent wo put anymore | 25 |
0 | We paid premium price for a premium car. We got a Nissan Maxima which looked fine but was in poor mechanical condition. There seemed to be structural damage or badly aligned wheels and suspension as the car was swaying dangerously on highway.. UNSAFE. Hertz did not have a location nearby to exchange the car and refused... | en | 69 | paid premium price premium car got nissan maxima looked fine poor mechanical condition seemed structural damage badly aligned wheels suspension car swaying dangerously highway unsafe hertz location nearby exchange car refused drive anyone destination switch car us | 37 |
3 | I had a great experience at this Hertz (but maybe because I had a horrible one at Payless that I am saying this). Very friendly customer service. Process is efficient. I was in and out in less than 5 minutes. Can't beat it. | en | 43 | great experience hertz maybe horrible one payless saying friendly customer service process efficient less minutes ca beat | 17 |
0 | Took longer to rent my car than fly here. Absolutely ridiculous. I was told it would be a 30 min wait and it's been three times that- still waiting... All the chairs in their lobby are full of angry customers. | en | 40 | took longer rent car fly absolutely ridiculous told would min wait three times still waiting chairs lobby full angry customers | 20 |
1 | BAD: 2 weeks in a row, and I had to stand in line to get a car. Really bad!\n\nThey have a $30 surcharge on all rentals.\n\nThey over-charge fuel usage for a hybrid car.\n\nThe workers can't do simple addition.\n\nGo to NATIONAL! | en | 40 | bad weeks row stand line get car really bad surcharge fuel usage hybrid workers ca simple national | 17 |
2 | Phew! All of these Yelp reviews had me seriously worried about arriving at PHX and renting a car, but thankfully, the experience was [relatively] seamless.\n\nI am rather flexible when it comes to rental cars - give me one that gets me from A to B safely, has satellite radio or Bluetooth for music, and is clean. If i... | en | 377 | phew yelp reviews seriously worried arriving phx renting car thankfully experience relatively rather flexible comes rental cars give one gets b safely satellite radio bluetooth music clean happens fun red sporty version better camero price geo efficient minute basic shuttle drive hertz phx wait either end people line f... | 164 |
2 | Efficient Hertz. I came to Phoenix on an evening flight and everything was taken care of - no craziness and extremely efficient. Friendly service when I left so all was well. 3 Stars. | en | 33 | efficient hertz came phoenix evening flight everything taken care craziness extremely efficient friendly service left well stars | 17 |
0 | I have a reservation. They have no cars....for anybody. Not sure how this works as a business. | en | 17 | reservation cars anybody sure works business | 6 |
3 | Great location, short shuttle ride to/from the airport. They have super sport cars to rent if you have the $$...I only wish I could get upgraded to them! | en | 28 | great location short shuttle ride airport super sport cars rent wish could get upgraded | 14 |
0 | Booked through hotwire and was told casually \"I see you have a midsize here\" with no discussion of any possible upgrade or fees and assumed I was getting what I reserved. I believe at the end after I had declined insurance / prepaid gas that she even confirmed that nothing was being added. I trusted her and didn't lo... | en | 149 | booked hotwire told casually see midsize discussion possible upgrade fees assumed getting reserved believe end declined insurance prepaid gas even confirmed nothing added trusted look agreement full enough detail apparently found afterwards charged upgrade full size tried dispute phone afterwards sent multiple agents s... | 66 |
0 | Worst rental car experience we've ever had.\n\nWhen we picked up our car, guests with reservations had a 45 minute wait for their car AFTER checking in. Despite the wait, when we got to the counter the \"trainee\" with the Giants shirt tried and tried to up sell us. No explanation or compensation for the wait was offer... | en | 173 | worst rental car experience ever picked car guests reservations minute wait car checking despite wait got counter giants shirt tried tried sell us explanation compensation wait offered car even worse lady made error checked guy handled car return tried charge us extra explained happened told us walked next car asked co... | 82 |
0 | Same exact experience here as Paul L.. Had prepaid the reservation on Hotwire, so I am obviously cost-conscience going into this reservation. Rep (\"Jas\") suggests a Chevy Sonic for \"comfort\" with no mention of an extra cost. Now having reserved a compact car (Nissan Versa), I assume that they don't have it and are ... | en | 107 | exact experience paul l prepaid reservation hotwire obviously going reservation rep suggests chevy sonic mention extra cost reserved compact car nissan versa assume suggesting another compact car assumption cost company immediately returning crap car resulted sorry signed left message phoenix agency never dishonesty sy... | 48 |
0 | We rented from Hertz in October. When we were taking the shuttle to the airport, we noticed that we had left a bag in the backseat of the car. We called the rental office when we arrived at the airport (20 minutes after leaving the car) to report that our items were left in the car and give a detailed description of ... | en | 146 | rented hertz october taking shuttle airport noticed left bag backseat car called rental office arrived airport minutes leaving car report items left car give detailed description items included reading tablet stated could nothing us take claim give us number never heard back never located items contacted several times ... | 66 |
0 | on 11/7 i rented a car from the phoenix sky harbor location thru priceline.com until 11/11. when i arrived, my car was not even there and ready even though i prepaid for the car in full and in advance. i was told that there was a two hour wait for a car and there were 30 people waiting ahead of me for their car as well... | en | 250 | rented car phoenix sky harbor location thru arrived car even ready even though prepaid car full advance told two hour wait car people waiting ahead car well strike strike finally received car someone else name scanned allowed leave car made name change strike finally able leave attendant told trouble gon na give free t... | 109 |
1 | Arriving the day before thanksgiving i had expectations of waiting in line due to the level of travel activity, not bad service. After getting off the shuttle bus I walked to the reservation area and saw there were three open windows with a customer at each window and 1 person in the line in front of me. I had alread... | en | 173 | arriving day thanksgiving expectations waiting line due level travel activity bad service getting shuttle bus walked reservation area saw three open windows customer window person line front already reserved car figured would dealing service rep within minutes minutes later people checking arrived moved along could obs... | 75 |
0 | Worst car rental experience in my life. The main issues were that we received such a small car it would not go uphills very well, it just had no real power. Fortunately where we were going in Arizona was pretty flat. But once we got from Phoenix to Tucson, we just parked this POS and borrowed a vehicle that had some po... | en | 195 | worst car rental experience life main issues received small car would go uphills well real power fortunately going arizona pretty flat got phoenix tucson parked pos borrowed vehicle power hertz honor priceline agreement made also avoid priceline well also agreed refill tank told sales clerk driving back tucson decent c... | 93 |
2 | Good job Hertz Sky Harbor! After about 6 rentals over the past 6-8 years, I finally had a good experience last night!\n\nThis is a VERY large location. Situated miles from the airport, the shared rental car shuttle picks up everyone from the airport at once, and drops everyone off at the central rental car location. ... | en | 238 | good job hertz sky harbor rentals past years finally good experience last night large location situated miles airport shared rental car shuttle picks everyone airport drops everyone central rental car location gold member able go right escalator see name car space digital board go right car load leave keys already car ... | 110 |
0 | AWFUL!!! Even if they offer a better deal, they might be taking your money and then say they don't have cars available. After waiting for an hour and 45 minutes (and talking with them 4 times to figure out what was going in), they finally said they had a car available for us. When we got to the lot, there were so many ... | en | 117 | awful even offer better deal might taking money say cars available waiting hour minutes talking times figure going finally said car available us got lot many cars must least couple hundred never rent car hertz rental car locations ever standing crowd angry customers almost two hours way like start long awaited vacation... | 54 |
0 | If there were a way to give negative stars, I would. My experience began on 11/27/13. I had made reservations to rent a car for a road trip to California. Everything went smoothly until I tried to leave the lot in the car. The gate attendant swiped my credit card continuously until it finally rejected. He then sen... | en | 418 | way give negative stars would experience began made reservations rent car road trip california everything went smoothly tried leave lot car gate attendant swiped credit card continuously finally rejected sent back desk saying card rejected plenty credit pulled rental center desk clerk manager duty tried help took hours... | 190 |
0 | I made the reservation via Hotwire and prepaid the rental cost. \n\nWhen I arrived the Hertz PHX, that was a long wait (more than 45 mins) to get to the counter. The guy in the counter asked me if I would need rental coverage. I told him that my credit card has rental insurance and I declined the coverage. He finished ... | en | 168 | made reservation via hotwire prepaid rental cost arrived hertz phx long wait mins get counter guy counter asked would need rental coverage told credit card rental insurance declined coverage finished paperwork asked signature rental form signed form thinking usual procedure agree rental information however found later ... | 76 |
0 | Worst car rental experience ever!!\n\nI rented a car here through Hotwire on 12/27. They made us wait over two hours for our car. Then they said if we wanted a car right away, we would have to pay an additional $16 per day for a higher performance vehicle. They should have given us the higher performance vehicle with N... | en | 153 | worst car rental experience ever rented car hotwire made us wait two hours car said wanted car right away would pay additional per day higher performance vehicle given us higher performance vehicle extra charge since dropped ball also needed rent car additional day said would cost one day customer service terrible hert... | 77 |
0 | I'm a frequent traveler to Phoenix and a Hertz Gold Member. This is by far the WORST car rental service I've experienced! My last four visits had one or two employees working the counter and a line that went well outside the door. Took over an hour each time to get a vehicle. Turn-in is even worse! One employee trying... | en | 131 | frequent traveler phoenix hertz gold member far worst car rental service experienced last four visits one two employees working counter line went well outside door took hour time get vehicle even worse one employee trying cars people flights catch joke finally said today drove car saw one dude trying cars people waitin... | 65 |
0 | Had to give up on them---say something, I giving up on YOU. The more you rent from them, the crappiest cars they try to pass off to you. I am now renting from Budget and others. | en | 36 | give something giving rent crappiest cars try pass renting budget others | 11 |
0 | I will NEVER rent from Hertz again!!\n\nHertz rental is quite possibly the worst rental agency ever. Unorganized and you will spend at least an hour getting a car and returning the vehicle is a nightmare as well\n\nTalk about unorganized and slow. It usually takes maybe 5 min to check out a vehicle and less than that t... | en | 395 | never rent hertz rental quite possibly worst rental agency ever unorganized spend least hour getting car returning vehicle nightmare unorganized slow usually takes maybe min check vehicle less turn pull hand keys check miles gas hand receipt way hertz preferred rental agency company purchased rental hotwire combined li... | 179 |
0 | Will never rent from Hertz at the location again! It is absolutely ridiculous to wait in line for over an hour to rent a car when you have a reservation. Then, they did not have any cars in the class i rented, so we had to wait for the garage to find one and log it in, another 25 minutes at the counter waiting fo... | en | 134 | never rent hertz location absolutely ridiculous wait line hour rent car reservation cars class rented wait garage find one log another minutes counter waiting car finally upgrade upset minutes late appointment worst part employee walking around saying every march spring training well would experience manager add additi... | 56 |
0 | So it is 12:30 in the morning and there are 14 people ahead of me in line and 4 more behind. I could except this much easier if there was more than one Hertz employee working.\n\nI will never rent a car from Hertz again | en | 44 | morning people ahead line behind could except much easier one hertz employee never rent car hertz | 16 |
0 | Terrible service. We booked the car and forgot our gold status number on the reservation. We got to the counter and they told us that they could not add it! We had to call the 1800 number in order to get it on, then we waited in line again because that changed our reservation number. The incompetent manager finally cam... | en | 127 | terrible service booked car forgot gold status number reservation got counter told us could add call number order get waited line changed reservation number incompetent manager finally came try help though took mins car terrible shape went back tell manager told fill form would fine even care look vehicles surprising u... | 54 |
1 | I'm a loyal hertz customer and rent about a dozen cars per year. I am never impressed with this location. I have had more reservation snafus and high mileage, dirty cars here than any other location including countries where English is a second language! This time the biggest issue is that it is Spring Break for many ... | en | 131 | loyal hertz customer rent dozen cars per year never impressed location reservation snafus high mileage dirty cars location including countries english second language time biggest issue spring break many families phx quite busy would think travel related business would take account staff accordingly hertz phx see photo... | 67 |
0 | Epic failure for weekend rental during spring training. Used pipelines. One hour wait at counter another 20 minutes at checkout. Phoenix staff is horrible. No sense of urgency and no apologies. Every other counter was empty. No cancellation with pipelines. Not worth the savings. | en | 44 | epic failure weekend rental spring training used pipelines one hour wait counter another minutes checkout phoenix staff horrible sense urgency apologies every counter empty cancellation pipelines worth savings | 28 |
0 | I waited for an hour in line until I finally got to where there were only 5 people in front of me. This part of the line took an additional 30 minutes!! Two people went on their break. The manager stopped working the kiosks, so I stepped in and did the job for him, calling customers over when a rep would answer the pho... | en | 172 | waited hour line finally got people front part line took additional minutes two people went break manager stopped working kiosks stepped job calling customers rep would answer phone finally got vehicle waited another minutes get parking lot late game day entire reason phoenix returned car charged additional age driver ... | 75 |
0 | Lame policies. You turn in a car a 1/2 hour late (at the airport) you get hit with late fee of $24.30. Not sure the other big boy rental companies are much different, but for what its worth I would look to a different company next time. Maybe there is a company out there that has a short grace period for returning a... | en | 67 | lame policies turn car hour late airport get hit late fee sure big boy rental companies much different worth would look different company next time maybe company short grace period returning car airport | 33 |
0 | The worst. Their agents are trained to keep you at the counter FOREVER trying to convince you to buy more insurance, etc. You would think people were buying a house as long as it takes. \nRidiculous. | en | 36 | worst agents trained keep counter forever trying convince buy insurance etc would think people buying house long takes | 18 |
2 | I've rented cars here a few times. I have never had a problem getting a car and am usually in and out in a minimal amount of time. I have always had a reservation, but I was not always part of their club.\n\nFor what it is worth, I'd suggest joining their Club Gold. It doesn't cost anything and, if for no other reason,... | en | 125 | rented cars times never problem getting car usually minimal amount time always reservation always part worth suggest joining club gold cost anything reason walk car skip queue upsell always able return car reasonable amount time least par agencies airports usually scan car barcode print receipt send always mileage may ... | 50 |
0 | We flew to Phoenix for spring training, our flight arrived in the morning and we ended missing most of the game because of Hertz. We waited almost 2 hours in line.. \n\nThey have these kiosks where people from a call center help you over the phone, which is great, although the manager stopped working them so no one was... | en | 243 | flew phoenix spring training flight arrived morning ended missing game hertz waited almost hours line kiosks people call center help phone great although manager stopped working one using picked job started calling customers kiosks reps answering people working two went break least people line finally line took additio... | 113 |
0 | Received worst service from the customer service rep in hertz gold office. My name wasn't on the board, and she acted so rude. What's the point of being in presidents circle. ? | en | 32 | received worst service customer service rep hertz gold office name board acted rude point presidents circle | 16 |
0 | This place sucks. Took a full bus to the rental area (15 min ride). Stood in a huuuuge line. Only 2 people at the front desk w a lady directing traffic. Two of the kiosks on our side were out of service, the one that we used had a broken screen (so much for video call). We'd have rather had a real person but after wait... | en | 151 | place sucks took full bus rental area min ride stood huuuuge line people front desk w lady directing traffic two kiosks side service one used broken screen much video call rather real person waiting around hour wanted got lost trying find escalator car got lot found car wanted w nav specifically requested nobody speak ... | 73 |
0 | Nope! Snotty Nicole tried to up sell us and when we politely declined she gave us the crappiest car they had. It came complete with tons of paint damage, mildew smelling AC and suspension that allowed us feel every crack in the road. Won't rent here again. | en | 47 | nope snotty nicole tried sell us politely declined gave us crappiest car came complete tons paint damage mildew smelling ac suspension allowed us feel every crack road wo rent | 29 |
0 | Just waited over an hour. No car, no explanation or why. I canceled the reservation via the national customer service line explaining what was happening. Not even an apology! | en | 29 | waited hour car explanation canceled reservation via national customer service line explaining happening even apology | 15 |
0 | Hertz is horrible at this location. As a frequent traveler car return was a joke. 20 people waiting no one checking in cars. After waiting 15 minutes I got disgusted and left. They charge more and there is no excuse for wasting 20 minutes of my time when on a flight schedule. So much for hertz \"trying harder\" | en | 58 | hertz horrible location frequent traveler car return joke people waiting one checking cars waiting minutes got disgusted left charge excuse wasting minutes time flight schedule much hertz trying | 28 |
0 | Very poor service. Long line, all video kiosks were down. Then, I leave a sweater in the car and let them know the very next morning, to only find out that they rented the car out without even checking it first. What's the point of putting in a claim if no ones even going to check the car? Is there any reason to no... | en | 108 | poor service long line video kiosks leave sweater car let know next morning find rented car without even checking first point putting claim ones even going check car reason double check car called times used rent hertz time even rented car month maybe service gone toilet looms like lost loyal customer | 51 |
0 | Ugggssss, we did Hotwire again and it came up Hertz....more like HURTS!!!!!! I almost NEVER give one star reviews, but this Hertz Phoenix airport takes the cake and doesn't even earn a star. Again, two weeks later after renting from Hertz Phoenix airport, we have to use them again. Let's see, again, the longest lines... | en | 165 | ugggssss hotwire came hertz like hurts almost never give one star reviews hertz phoenix airport takes cake even earn star two weeks later renting hertz phoenix airport use let see longest lines phoenix airport yup check hertz let see two customer service agents customers line yup check functioning kiosks working yup he... | 90 |
0 | Would rate lower if possible. Was traveling with a coworker otherwise could have skipped the line. Took us nearly 30 minutes and there was only 2 other people in line. One person working the counter | en | 35 | would rate lower possible traveling coworker otherwise could skipped line took us nearly minutes people line one person working counter | 20 |
0 | If I could give no stars I would! After two flights and finally arriving in Phoenix I was just looking forward to picking up the car I had reserved for a 3 week rental. The lady initially helping me was actually trying to help but her colleague, another lady, a complete WITCH starting chiming in with her rude interrupt... | en | 167 | could give stars would two flights finally arriving phoenix looking forward picking car reserved week rental lady initially helping actually trying help colleague another lady complete witch starting chiming rude interruptions trying set us car far worse promised us price absolute nightmare couldnt bear trying deal ano... | 86 |
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