utterance_id stringlengths 13 34 | text stringlengths 11 182 | label stringclasses 2 values | confidence stringclasses 3 values | pattern_type stringclasses 10 values | conversation_id stringclasses 7 values | turn_number int32 -1 6 | previous_context stringlengths 0 309 | variation_numbers stringclasses 4 values | variation_contractions stringclasses 1 value | variation_repetition stringclasses 1 value | variation_formality stringclasses 1 value | context_call_type stringclasses 6 values | context_emotional_state stringclasses 4 values | context_technical_level stringclasses 3 values | context_description stringlengths 0 109 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_002064 | What's the total cost of the repair for my appliance? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is seeking cost information for a service request | ||
single_002077 | My new phone number is 555-1234. | turn-ending | high | information_provision | -1 | mixed | standard | none | neutral | general | neutral | intermediate | Customer is updating their contact information | ||
single_002079 | What's the next step to resolve my billing issue? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer is seeking assistance with a billing problem | ||
single_002083 | I'd like to know the interest rate for a 5-year loan. | turn-ending | high | information_provision | -1 | digit | standard | none | neutral | general | neutral | intermediate | Customer is inquiring about loan options | ||
single_002089 | I've entered my payment information, what's next? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer is seeking guidance on completing a transaction | ||
single_002101 | Can you tell me what the shipping cost is for my new laptop? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is asking about shipping costs for a recent purchase | ||
single_002134 | What's the total cost of the new phone plan you're offering? | turn-ending | high | information_provision | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is inquiring about plan pricing | ||
single_002142 | My new phone isn't charging properly. | turn-ending | high | information_provision | -1 | written | standard | none | neutral | general | neutral | intermediate | Customer is reporting a problem with a recent purchase | ||
single_002144 | What's the total cost of the plan with the extra features? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about pricing and plans | ||
single_002167 | My new phone isn't working properly, the screen keeps freezing. | turn-ending | high | information_provision | -1 | written | standard | none | neutral | general | neutral | intermediate | Customer is reporting a problem with a recent purchase | ||
single_002179 | What's the return policy for items purchased on sale? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about store policies | ||
single_002184 | I've already paid the invoice, but it still shows as pending. | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is disputing a payment issue | ||
single_002189 | What are the fees associated with withdrawing money from an ATM abroad? | turn-ending | high | information_provision | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is seeking information about banking fees | ||
single_002219 | How much does it cost to upgrade my storage? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about pricing for a service upgrade | ||
single_002233 | My order number is #98765, what's the shipping update? | turn-ending | high | information_provision | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer tracks order | ||
single_002238 | I've entered my login credentials, but I'm getting an error message. | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is experiencing technical difficulties | ||
single_002244 | What's the total cost of this repair going to be? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is asking about costs associated with a service request | ||
single_002246 | Can you tell me what the monthly fee is for the basic plan? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is asking about pricing | ||
single_002247 | I've already paid the invoice, but it's still showing as outstanding. | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is disputing invoice status | ||
single_002249 | How long does it take for the refund to process after I return the item? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is asking about refund processing time | ||
single_002254 | How much will it cost to upgrade my storage plan? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about pricing for a plan upgrade | ||
single_002294 | What's the total cost of the plan you're offering? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about pricing details | ||
single_002298 | I've already paid my bill, can you confirm receipt? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer is verifying payment | ||
single_002307 | I've already paid the invoice, but I still received a reminder. | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is reporting an issue with their payment. | ||
single_002309 | How long does it take for the refund to process? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer has requested a refund and is inquiring about the processing time. | ||
single_002374 | How do I get a refund for my cancelled flight? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | account | confused | intermediate | Customer is seeking assistance with a refund process | ||
single_002429 | What's the return policy for items bought on sale? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is asking about return policy for a specific type of purchase | ||
single_002466 | Can you tell me what the shipping cost is for my area? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is asking about shipping costs | ||
single_002467 | I've already paid my bill, but I still received a late notice. | turn-ending | high | information_provision | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer is disputing a late notice | ||
single_002483 | I'd like to know the price of the new TV model. | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is inquiring about product pricing | ||
single_002487 | My credit card was charged twice for the same transaction. | turn-ending | high | information_provision | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer has noticed an error on their credit card statement | ||
single_002518 | The package was delivered to the wrong address. | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is reporting an issue with their delivery. | ||
single_002524 | How do I go about returning a product I bought last week? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about return policy and procedure | ||
single_002603 | I've entered my login credentials, but it's not letting me in. | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is experiencing technical issues with account access | ||
single_002612 | My new phone isn't charging, I tried everything. | turn-ending | high | information_provision | -1 | written | standard | none | neutral | general | neutral | intermediate | Customer is reporting a problem with a recent purchase | ||
single_002623 | I'd like to know the price of the new TV. | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is inquiring about product pricing | ||
single_002649 | What are the fees associated with withdrawing money from an ATM? | turn-ending | high | information_provision | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is inquiring about banking fees | ||
single_002651 | Can you tell me the status of my refund? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is asking about refund | ||
single_002764 | What's the total cost of the plan with the added features? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about plan pricing | ||
single_002944 | How do I return this item if I bought it from a third-party seller? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is seeking return policy information | ||
single_002947 | My new phone isn't working properly, it keeps freezing. | turn-ending | high | information_provision | -1 | written | standard | none | neutral | general | neutral | intermediate | Customer contacts support for phone issue | ||
single_002949 | How do I return this item I got in the mail? | turn-ending | high | information_provision | -1 | none | standard | none | neutral | general | confused | intermediate | Customer wants to initiate a return | ||
single_003004 | My phone number is 555-1234, can you look up my account? | turn-ending | high | completion_signals | -1 | mixed | standard | none | neutral | account | confused | intermediate | Customer provides contact info for account lookup | ||
single_003006 | I'm having trouble logging into my account. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | account | neutral | intermediate | Customer calls about accessing their account | ||
single_003007 | I've entered my payment information. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer service call about completing a purchase | ||
single_003012 | I've entered my login credentials but I'm getting an error message. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is experiencing technical issue | ||
single_003017 | I've tried restarting my router but my internet is still slow. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | technical | neutral | intermediate | Customer reports internet issue | ||
single_003019 | I'd like to upgrade my current plan to the pro version. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer inquires about plan upgrade | ||
single_003029 | I'd like to upgrade my current plan to a faster one, what's available? | turn-ending | high | completion_signals | -1 | written | standard | none | neutral | general | confused | intermediate | Customer inquires about plan upgrades | ||
single_003033 | My order number is #ABC123, can you help me? | turn-ending | high | completion_signals | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer is seeking assistance with their order | ||
single_003041 | Can you tell me more about the warranty on this product? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer inquires about product details | ||
single_003042 | I've already paid the invoice, but I still see a pending payment. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer calls about payment issue | ||
single_003044 | What are the additional fees for changing my flight today? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer inquires about flight change policies | ||
single_003049 | I'd like to upgrade my current plan to a higher data limit. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer wants to change their service plan | ||
single_003053 | My order number is #12345, can you help me? | turn-ending | high | completion_signals | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer is providing order number for assistance | ||
single_003063 | My order number is #987654, can you help me? | turn-ending | high | completion_signals | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer provides order details | ||
single_003067 | I've already paid the bill, but it's still showing as overdue. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer disputes overdue bill | ||
single_003071 | Can you tell me more about the free trial period? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer inquires about a service | ||
single_003074 | How long does it take to ship to Australia? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer asks about shipping information | ||
single_003078 | My order number is #ORD1234, can you help me? | turn-ending | high | completion_signals | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer is providing order number for assistance | ||
single_003079 | I'd like to upgrade my current plan to a higher tier, is that possible? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about plan upgrade options | ||
fallback_003091 | turn-ending | turn-ending | medium | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Fallback parsed completion_signals | ||
fallback_003092 | Customer is inquiring about order status | turn-ending | medium | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Fallback parsed completion_signals | ||
single_003109 | How long does it take for the refund to process after I return an item? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer asks about refund policy | ||
single_003133 | My order number is #98765, can you help me? | turn-ending | high | completion_signals | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer provides order details | ||
single_003138 | My credit card number is 9876-5432-1098. | turn-ending | high | completion_signals | -1 | digit | standard | none | neutral | general | neutral | intermediate | Customer provides payment information | ||
single_003176 | Can you tell me if my package has been shipped yet? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is tracking a package | ||
single_003178 | My phone bill is higher than expected, can you explain the charges? | turn-ending | high | completion_signals | -1 | written | standard | none | neutral | billing | confused | intermediate | Customer is disputing a bill | ||
single_003179 | Which of the two plans you offered would be best for my family? | turn-ending | high | completion_signals | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is seeking plan recommendation | ||
single_003199 | How do I go about returning a product I don't like? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about return policy | ||
single_003214 | Which of these three plans would you recommend for my family? | turn-ending | high | completion_signals | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is seeking agent advice on plan selection | ||
single_003242 | I already paid the invoice, but it's still showing as outstanding. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer discussing payment issue | ||
single_003246 | Can you tell me if my payment went through? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer inquires about recent payment | ||
single_003247 | I already entered my promo code, but I don't see the discount. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer asks about promo code issue | ||
single_003248 | My order number is #98765, can you look into this? | turn-ending | high | completion_signals | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer provides order number for inquiry | ||
single_003249 | How long does it take to get a replacement card? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer requests information about replacement card | ||
single_003273 | My order number is #ABC123, can you help me track it? | turn-ending | high | completion_signals | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer is asking for help with order tracking | ||
single_003274 | How long does it take to ship to international addresses? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about shipping times and costs | ||
single_003282 | I've entered my login credentials but I'm not getting the reset password email. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | account | neutral | intermediate | Customer is experiencing technical issues | ||
single_003283 | My order number is #ORD1234, can you look into this for me? | turn-ending | high | completion_signals | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer is providing information for an inquiry | ||
single_003287 | I've already paid the invoice, but I still received a reminder email. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer reports issue with payment | ||
fallback_003314 | Customer inquires about refund | turn-ending | medium | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Fallback parsed completion_signals | ||
single_003332 | I've already paid the invoice, but it's still showing as pending. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer calls about payment issue | ||
single_003333 | What are the differences between the basic and premium plans? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer compares service plans | ||
single_003334 | I just sent the payment, can you confirm receipt? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer follows up on payment | ||
single_003337 | My phone number is 555-1234. | turn-ending | high | completion_signals | -1 | mixed | standard | none | neutral | general | neutral | intermediate | Customer provides contact information | ||
single_003339 | How long does shipping take to the East Coast? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer asks about delivery times | ||
single_003348 | My new address is 123 Main St, Apt 101. | turn-ending | high | completion_signals | -1 | digit | standard | none | neutral | general | neutral | intermediate | Customer provides address update | ||
single_003370 | I'm having trouble with my order, can you help me? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer calls about an online purchase | ||
single_003372 | I already paid my bill, why is it still showing as overdue? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer disputes a late payment fee | ||
single_003373 | Can you tell me more about the new promotion you're offering? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer asks about a sales promotion | ||
single_003374 | How do I return this product I just got? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer wants to initiate a return process | ||
single_003398 | My new address is 123 Main St, can you update my account? | turn-ending | high | completion_signals | -1 | digit | standard | none | neutral | account | confused | intermediate | Customer requests address change | ||
single_003439 | I'd like to know if I can get a refund for this item. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer requests refund for purchase | ||
single_003516 | Can you tell me if my payment was successfully processed? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer is asking about payment status | ||
single_003519 | Which of the two plans you offered would be more cost-effective for me? | turn-ending | high | completion_signals | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is seeking recommendation on plans | ||
single_003524 | What's the next step to upgrade my plan? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about plan upgrade process | ||
single_003532 | I've already paid the invoice, but I still got a reminder email. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer reports payment issue | ||
single_003534 | How do I go about returning this item, I don't like it? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer wants to initiate return process | ||
single_003536 | Can you tell me if my package has shipped yet? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer inquires about shipping |
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