utterance_id stringlengths 13 34 | text stringlengths 11 182 | label stringclasses 2
values | confidence stringclasses 3
values | pattern_type stringclasses 10
values | conversation_id stringclasses 7
values | turn_number int32 -1 6 | previous_context stringlengths 0 309 | variation_numbers stringclasses 4
values | variation_contractions stringclasses 1
value | variation_repetition stringclasses 1
value | variation_formality stringclasses 1
value | context_call_type stringclasses 6
values | context_emotional_state stringclasses 4
values | context_technical_level stringclasses 3
values | context_description stringlengths 0 109 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
single_003549 | I'd like to upgrade my current plan to a faster one, what's the next step? | turn-ending | high | completion_signals | -1 | written | standard | none | neutral | general | confused | intermediate | Customer wants to change their service plan | ||
single_003599 | Which of these two plans would you recommend for my family? | turn-ending | high | completion_signals | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is considering different service plans | ||
single_003607 | I just sent the payment, is that okay? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer had been discussing a payment with the agent | ||
single_003608 | My phone number is 555-1234, can you update it? | turn-ending | high | completion_signals | -1 | mixed | standard | none | neutral | general | confused | intermediate | Customer's phone number had changed and needed to be updated | ||
single_003609 | Which plan do you recommend for streaming? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer was inquiring about different streaming plans and needed a recommendation | ||
single_003612 | I've tried restarting my router, but my Wi-Fi is still slow. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer experiencing technical issues | ||
single_003632 | I already paid the invoice, but it's still showing as pending. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is disputing invoice status | ||
single_003644 | How long does it take for the refund to process after returning an item? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer asks about refund policy | ||
single_003658 | My phone number is 555-1234, can you update my contact info? | turn-ending | high | completion_signals | -1 | mixed | standard | none | neutral | general | confused | intermediate | Customer requests to update contact information | ||
single_003659 | What's the return policy for a product I bought last week? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer inquires about returning a product | ||
single_003668 | My order number is #98765, can you help me track it? | turn-ending | high | completion_signals | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer is asking for help with order tracking | ||
single_003689 | How do I go about returning this item if I don't have the receipt? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about return policy | ||
single_003704 | What are the additional fees for changing my plan? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer inquires about plan change fees | ||
single_003748 | My phone is freezing every time I try to use it. | turn-ending | high | completion_signals | -1 | written | standard | none | neutral | general | neutral | intermediate | Customer experiencing technical issue | ||
single_003798 | What are the fees associated with withdrawing from my account? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | account | confused | intermediate | Customer inquires about account fees | ||
single_003822 | I've entered my login credentials but I'm not getting the verification code. | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is experiencing technical issue with login | ||
single_003843 | My order number is #98765, can you look into it? | turn-ending | high | completion_signals | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer provides order info for agent to investigate | ||
single_003884 | How long does it take for the replacement to arrive? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about shipping time for replacement product | ||
single_003924 | How do I go about returning a product that doesn't fit? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer requests return policy information | ||
single_003939 | I'd like to upgrade my current plan to the business plan, how do I do that? | turn-ending | high | completion_signals | -1 | none | standard | none | neutral | general | confused | intermediate | Customer wants to change their plan | ||
single_003943 | My phone bill is $200, is that correct? | turn-ending | high | completion_signals | -1 | mixed | standard | none | neutral | billing | confused | intermediate | Customer reviews phone bill | ||
single_003954 | Which of the two plans you offered would you recommend for my family? | turn-ending | high | completion_signals | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is seeking plan recommendation | ||
single_004002 | I've attached the payment to my email. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | billing | neutral | intermediate | Customer responds to agent's request for payment proof | ||
single_004007 | I've already paid the invoice. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is responding to a payment inquiry | ||
single_004009 | I'd like to cancel my subscription effective immediately. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | account | neutral | intermediate | Customer is requesting to terminate a service | ||
single_004017 | I just sent the payment, does that mean my account is active now? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | billing | confused | intermediate | Customer pays a bill and checks status | ||
single_004018 | My order number is #ORD1234, can you look into this? | turn-ending | high | decision_statements | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer seeks assistance with an existing order | ||
single_004019 | I'd like to upgrade my current plan to a faster one, is that possible? | turn-ending | high | decision_statements | -1 | written | standard | none | neutral | general | confused | intermediate | Customer inquires about changing their service plan | ||
single_004030 | Can I get a refund for this order? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about returning a product | ||
single_004042 | I've filled out the application form. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Call with bank about loan application | ||
single_004043 | My order number is #ABC123. | turn-ending | high | decision_statements | -1 | digit | standard | none | neutral | general | neutral | intermediate | Customer service call about recent purchase | ||
single_004053 | What are the fees associated with this service? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | confused | intermediate | Customer inquires about costs before making a decision | ||
single_004078 | What are the fees associated with withdrawing from an ATM? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | confused | intermediate | Customer inquires about banking fees | ||
single_004079 | I'd like to upgrade my current phone plan to a newer one. | turn-ending | high | decision_statements | -1 | written | standard | none | neutral | general | neutral | intermediate | Customer wants to change their mobile phone plan | ||
fallback_004082 | Customer has been trying to place an order online | turn-ending | medium | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Fallback parsed decision_statements | ||
single_004099 | I'd like to upgrade my current plan, what's the next step? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | confused | intermediate | Customer wants to change their subscription plan | ||
single_004124 | I'd like to upgrade to the yearly subscription plan. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer inquires about changing their current plan | ||
fallback_004137 | Customer has been having issues with their recent purchase | turn-ending | medium | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Fallback parsed decision_statements | ||
single_004153 | What's the difference between the basic and premium plans? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | confused | intermediate | Customer inquires about features and pricing of service plans | ||
single_004154 | I'd like to return this item within the next 3 days. | turn-ending | high | decision_statements | -1 | digit | standard | none | neutral | general | neutral | intermediate | Customer initiates a return request for a recent purchase | ||
single_004158 | I'd like to upgrade my phone plan, what are my options? | turn-ending | high | decision_statements | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is looking to change their phone service | ||
single_004167 | I'd like to upgrade my current phone plan. | turn-ending | high | decision_statements | -1 | written | standard | none | neutral | general | neutral | intermediate | Customer is inquiring about changing their phone plan | ||
single_004168 | My package was supposed to arrive yesterday, but it hasn't. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is reporting an issue with a delayed shipment | ||
single_004169 | Can you tell me more about the promotional offer you're running? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is interested in learning more about a current promotion | ||
single_004199 | I'd like to upgrade to the premium subscription plan. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is inquiring about service plans | ||
single_004204 | I'd like to upgrade to a faster plan. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is making a request for a specific service change | ||
single_004299 | I'd like to upgrade my plan to the unlimited data one. | turn-ending | high | decision_statements | -1 | written | standard | none | neutral | general | neutral | intermediate | Customer had been inquiring about their current plan and options | ||
single_004302 | I filled out the application form, what's the next step? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | confused | intermediate | Customer calls to inquire about a loan application | ||
single_004303 | My account number is 987654, I'm having issues with my account. | turn-ending | high | decision_statements | -1 | digit | standard | none | neutral | account | neutral | intermediate | Customer calls to report an issue with their account | ||
single_004309 | I'd like to upgrade to a larger storage plan. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is making a request for a specific service change | ||
single_004312 | I've entered my promo code, but it's not working. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer service call about online purchase issues | ||
single_004346 | I've tried restarting my router, but I still can't connect to the internet. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | technical | neutral | intermediate | Customer is reporting a technical issue | ||
single_004347 | I've filled out the application form and submitted it. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is providing an update on a process | ||
single_004349 | I'm interested in upgrading to a higher data plan, what's the next step? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is expressing interest in changing their service plan | ||
single_004404 | I'd like to return this item I received yesterday. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer initiates a return request for a recent purchase | ||
single_004454 | I'm interested in upgrading to a higher data plan, what's the best option? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is seeking recommendations for a plan upgrade | ||
single_004463 | What's the total cost of the new phone plan? | turn-ending | high | decision_statements | -1 | written | standard | none | neutral | general | confused | intermediate | Customer inquires about phone plan details | ||
single_004464 | I'd like to upgrade my current subscription to the pro version. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer wants to modify their existing subscription | ||
single_004498 | My order number is #12345, can you look into this? | turn-ending | high | decision_statements | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer is inquiring about a specific order | ||
single_004519 | I'm interested in upgrading to a faster plan. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is expressing a desire to change their service plan | ||
single_004527 | I've tried restarting my router, but it still won't connect. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is reporting an issue with their internet connection | ||
single_004542 | I've already filled out the application form. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is providing information for a process | ||
single_004576 | I've tried restarting my router, but I'm still having issues. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is reporting a technical problem | ||
single_004583 | My order number is #ABC123, can you look into this? | turn-ending | high | decision_statements | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer is inquiring about a specific order | ||
single_004639 | I'm interested in upgrading to a faster plan, what's the next step? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is expressing interest in changing their service plan | ||
single_004654 | Can you tell me if this product is available? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | confused | intermediate | Customer asks about product availability | ||
single_004664 | I'd like to upgrade to the 2-year warranty plan. | turn-ending | high | decision_statements | -1 | digit | standard | none | neutral | general | neutral | intermediate | Product purchase and warranty discussion call | ||
single_004668 | My order number is #ORD1234, can you look into it? | turn-ending | high | decision_statements | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer seeks assistance with an existing order | ||
single_004693 | My package was supposed to arrive yesterday but it hasn't. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is reporting an issue with a delayed shipment | ||
single_004694 | Can you tell me if I'm eligible for a promotion? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is inquiring about potential discounts or offers | ||
single_004718 | My order number is #12345. | turn-ending | high | decision_statements | -1 | digit | standard | none | neutral | general | neutral | intermediate | Customer is providing information for an inquiry | ||
single_004759 | I'd like to upgrade to the annual subscription plan. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is making a purchasing decision | ||
single_004768 | My order number is #987654, can you look into this? | turn-ending | high | decision_statements | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer seeks assistance with a delivery issue | ||
single_004774 | I'd like to upgrade my current subscription to a higher tier. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer requests subscription change | ||
single_004792 | I've filled out the application form, what's the next step? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is seeking guidance on a loan or credit application | ||
single_004793 | My order number is #ABC123, can you track it for me? | turn-ending | high | decision_statements | -1 | digit | standard | none | neutral | general | confused | intermediate | Customer is inquiring about the status of a recent order | ||
single_004794 | I'm interested in upgrading to a faster plan, what's available? | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | confused | intermediate | Customer is seeking information about alternative service plans | ||
single_004799 | I'd like to cancel my subscription, please. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | account | neutral | intermediate | Customer wants to terminate their service contract | ||
single_004828 | I'd like to upgrade my current phone plan, what are my options? | turn-ending | high | decision_statements | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is inquiring about changing their phone plan | ||
single_004869 | I'd like to upgrade to the pro plan. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is making a purchasing decision | ||
single_004884 | I'd like to upgrade to the higher data plan. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is making a decision about their service plan | ||
single_004924 | I'm interested in purchasing a new phone, what's the best plan for me? | turn-ending | high | decision_statements | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is seeking recommendations for a phone plan | ||
single_004949 | I'm interested in upgrading to a new phone, what are my options? | turn-ending | high | decision_statements | -1 | written | standard | none | neutral | general | confused | intermediate | Customer is seeking information about available phone plans | ||
single_004954 | I'm interested in upgrading my current plan. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is inquiring about changing their service plan | ||
single_004999 | I'd like to upgrade my current plan to a higher tier. | turn-ending | high | decision_statements | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer wants to modify their subscription plan | ||
single_005000 | Um, so I'm trying to... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is inquiring about a product | ||
single_005001 | Let me check my records... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is trying to recall order information | ||
single_005002 | So, what I was thinking is... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is explaining a problem | ||
single_005003 | I mean, I'm not sure if... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is seeking clarification on a policy | ||
single_005004 | Okay, so basically... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is summarizing their issue | ||
single_005006 | So, let me check my records... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is trying to recall specific details about their order. | ||
single_005007 | I think it was last week, or was it... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is trying to recall a specific date. | ||
single_005008 | My order number is... hmm, I think it's... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is trying to find their order number. | ||
single_005009 | So, what I'm trying to say is... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is struggling to articulate their question or concern. | ||
single_005012 | I mean, I've been trying to figure out... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is explaining their troubleshooting steps. | ||
single_005013 | Okay, so let me check... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is checking their records or information. | ||
single_005014 | Yeah, because what happened was... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is starting to tell a story about their experience. | ||
single_005015 | Um, let me check my records... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is trying to recall their order number. | ||
single_005016 | So what I'm trying to do is... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is explaining their issue with the product. | ||
single_005017 | I think it was either last week or... | turn-holding | high | hesitations | -1 | none | standard | none | neutral | general | neutral | intermediate | Customer is trying to recall the date of their previous order. |
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