text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment? | 47pending_cash_withdrawal | [
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I made a transfer a few hours ago from a UK banking account. I do not yet see the transfer. Please check on this for me. | 6balance_not_updated_after_bank_transfer | [
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How long will this card payment stay pending? | 46pending_card_payment | [
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My withdrawl is still pending. Why? | 47pending_cash_withdrawal | [
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Is there places where I can't withdraw money? | 4atm_support | [
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Can you freeze my card because someone used it while I was out of town. I did not make these purchases. | 23compromised_card | [
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Any hidden fees associated with the international card if money is added? | 57top_up_by_card_charge | [
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I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that? | 21cash_withdrawal_not_recognised | [
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Once my card expires, what should I do? | 10card_about_to_expire | [
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I got my American Express in Apple Bay but top up is not working | 3apple_pay_or_google_pay | [
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I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known! | 76wrong_exchange_rate_for_cash_withdrawal | [
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How long will it take for the card to arrive? | 13card_delivery_estimate | [
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How long will it take to deliver something to US? | 13card_delivery_estimate | [
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how do I link an already existing card? | 14card_linking | [
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What does it mean when my top up is saying still pending? | 48pending_top_up | [
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Why was the exchange rate wrong when I got cash | 76wrong_exchange_rate_for_cash_withdrawal | [
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The app denied my top-up | 59top_up_failed | [
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Can I dispute a payment even if I notice it several weeks after it was made? | 29direct_debit_payment_not_recognised | [
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Why did I get charged a fee when I tried to obtain cash? | 20cash_withdrawal_charge | [
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Why is there a fee for withdrawing? | 20cash_withdrawal_charge | [
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Which country's currency do you support? | 37fiat_currency_support | [
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Can I top up using a cheque? | 58top_up_by_cash_or_cheque | [
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I want a refund because my package has been taking too long to arrive. How do I go about doing that? | 52request_refund | [
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Could you please activate my card | 1activate_my_card | [
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Can you freeze my card it was stolen | 42lost_or_stolen_card | [
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How did my top-up fail? | 59top_up_failed | [
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I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go? | 61top_up_reverted | [
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I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?! | 36failed_transfer | [
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what is the most i can top up? | 60top_up_limits | [
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Change currency | 34exchange_via_app | [
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Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP? | 52request_refund | [
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The person I sent money to hasn't gotten it yet! | 66transfer_not_received_by_recipient | [
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Why can't I use my virtual card for subscription services? | 72virtual_card_not_working | [
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How can I fund my top-up account using my bank account? | 65transfer_into_account | [
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My card stopped working when I use it | 15card_not_working | [
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If I feel someone has my card information, can I get a new card? | 23compromised_card | [
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Where is the virtual card? | 41getting_virtual_card | [
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the app reverted my payment | 53reverted_card_payment? | [
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0.90625,
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1.611328125,
-0.609375,... |
Is my card accepted everywhere? | 11card_acceptance | [
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0.26... |
I was declined when I tried to get cash. | 27declined_cash_withdrawal | [
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... |
My transfer is pending. | 6balance_not_updated_after_bank_transfer | [
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-1... |
My card is just not working at this time. | 72virtual_card_not_working | [
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Can I order a virtual card? | 41getting_virtual_card | [
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I show another charge on my card from when I used it, why? | 16card_payment_fee_charged | [
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Can you tell me what currency I can have? | 37fiat_currency_support | [
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I need my PIN | 39get_physical_card | [
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Am I able to get a card in EU? | 25country_support | [
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I was double charged | 63transaction_charged_twice | [
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The ATM isn't giving out any money. | 27declined_cash_withdrawal | [
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Are there limits on auto top-up? | 5automatic_top_up | [
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What countries can I travel to and have access to their currencies? | 37fiat_currency_support | [
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Is there an option to top up a with cheque? | 58top_up_by_cash_or_cheque | [
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How do I locate my card? | 12card_arrival | [
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I don't recognize a debit payment that was made and would like to find out about the payment. | 29direct_debit_payment_not_recognised | [
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Activating my card | 1activate_my_card | [
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I found my card, I would like to reactivate it. | 14card_linking | [
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Help me. My card doesn't work. | 15card_not_working | [
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My transfer will not go through. | 36failed_transfer | [
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why couldn't I get cash in the ATM? | 27declined_cash_withdrawal | [
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My card is being declined online. Could you tell me what might be broken or wrong with the account? | 28declined_transfer | [
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If i'm not in the UK, can I still get a card? | 25country_support | [
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I have one of your cards already, how do I link it? | 14card_linking | [
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I want to close my account | 55terminate_account | [
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Can I exchange to EUR? | 37fiat_currency_support | [
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How do I reset my PIN, I can't seem to use my card? | 50pin_blocked | [
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Someone transferred money to me and it doesn't show | 49pending_transfer | [
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There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm? | 29direct_debit_payment_not_recognised | [
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Can I top up with a cheque? | 58top_up_by_cash_or_cheque | [
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How do I change my address? | 31edit_personal_details | [
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I would like to add money to my account through my American Express. | 54supported_cards_and_currencies | [
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-0.4335... |
The app made a mistake and said I made a cash withdrawal. | 21cash_withdrawal_not_recognised | [
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I made a transfer and am still waiting. | 6balance_not_updated_after_bank_transfer | [
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What are your currency exchange fees? | 32exchange_charge | [
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Tell me how many transactions I can do with a disposable card. | 30disposable_card_limits | [
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Where can I get my card at? | 44order_physical_card | [
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How can I activate my card> | 1activate_my_card | [
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1.7900390625,
1.953125,
2.5078125,
1.0712890625,
-1.740234375,
-1.8447265625,
-1.6806640625,
0.5458984375,
0.... |
Can I reactivate my PIN? | 50pin_blocked | [
0.927734375,
-0.57421875,
-0.2578125,
0.34765625,
-0.89501953125,
-0.62451171875,
-0.407958984375,
-0.53564453125,
-0.1800537109375,
-0.630859375,
0.14453125,
0.060089111328125,
0.72998046875,
3.625,
1.107421875,
0.026214599609375,
-2.423828125,
-1.423828125,
-1.4267578125,
0.5... |
is apple pay eligible for top up | 3apple_pay_or_google_pay | [
0.99755859375,
-0.53515625,
8.453125,
0.301513671875,
1.4384765625,
-1.1904296875,
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-1.0048828125,
-1.08984375,
1.3505859375,
-0.1676025390625,
2.244140625,
1.5546875,
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1.3974609375,
-0.10302734375,
-1.5654296875,
0.173828125,
0.27197265625,
-0.307... |
I'd like to make a new PIN selection. | 22change_pin | [
0.108642578125,
-0.79931640625,
0.1947021484375,
0.24609375,
0.05621337890625,
-0.1573486328125,
-0.03125,
0.09844970703125,
-0.1715087890625,
-0.385986328125,
-0.0938720703125,
0.11309814453125,
1.0048828125,
1.4794921875,
0.51416015625,
0.1951904296875,
-2.27734375,
-1.0908203125... |
Where do you get your exchange rates from? | 33exchange_rate | [
1.041015625,
-0.301025390625,
1.2451171875,
-0.06781005859375,
0.60205078125,
1.044921875,
-1.794921875,
-0.90869140625,
-0.419677734375,
-0.09613037109375,
-0.61474609375,
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0.7724609375,
-0.443603515625,
-0.09161376953125,
-0.326904296875,
-0.495361328125,
1.16015625... |
WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back? | 19card_swallowed | [
-0.2059326171875,
-0.64697265625,
-1.2216796875,
1.0810546875,
0.57861328125,
-0.277587890625,
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-0.6904296875,
-2.3984375,
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-1.5966796875,
3.6132812... |
What are the restrictions to top-offs? | 60top_up_limits | [
0.87890625,
-0.6396484375,
1.095703125,
-0.8037109375,
2.37890625,
-1.833984375,
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0.60986328125,
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0.3046875,
-1.056640625,
0.24267578125,
0.17822265625,
-0.300537109375,
0.19... |
Is it possible to make several disposable cards in a day? | 30disposable_card_limits | [
0.084716796875,
-0.347900390625,
-0.728515625,
-1.28125,
-1.2255859375,
0.51806640625,
0.54638671875,
-0.79345703125,
-0.265869140625,
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1.71484375,
0.68798828125,
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-0.63134765625,
1.732421875,
-0.47119140625,
-1.869140625,
0.2137451171875,
-0.25634... |
Why did I get less money than I asked for? | 75wrong_amount_of_cash_received | [
-1.30859375,
-1.013671875,
-0.2069091796875,
0.75146484375,
0.00594329833984375,
-1.0361328125,
1.5029296875,
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-0.1748046875,
-0.11309814453125,
0.78125,
0.97607421875,
0.87841796875,
... |
What should I do if my card is missing? | 42lost_or_stolen_card | [
0.1800537109375,
-0.998046875,
0.025726318359375,
-0.49365234375,
-0.31396484375,
-1.974609375,
-0.84814453125,
-1.185546875,
0.32666015625,
-0.406494140625,
1.46875,
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-0.15087890625,
1.2705078125,
2.16015625,
0.86865234375,
0.394775390625,
-0.57666015625,
3.029296875... |
How do I make sure I don't run out of money on my card while traveling? | 5automatic_top_up | [
-0.9921875,
-0.263427734375,
0.92822265625,
1.0400390625,
3.888671875,
-1.1806640625,
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-1.04296875,
-1.1103515625,
-1.0185546875,
-0.52783203125,
1.6416015625,
0.584472656... |
Can I have an item refunded? | 52request_refund | [
-1.31640625,
-1.6748046875,
-0.415283203125,
-1.423828125,
-0.1834716796875,
-0.63232421875,
0.095947265625,
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-0.27099609375,
-0.57373046875,
0.7724609375,
-0.371826171875,
-0.34814453125,
-0... |
Can I get a mastercard? | 73visa_or_mastercard | [
-0.40283203125,
0.93408203125,
-0.73291015625,
1.7265625,
-1.529296875,
0.76123046875,
-0.380126953125,
-1.3046875,
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0.580078125,
3.134765625,
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-0.2138671875,
0.669921875,
-0.79931640625,
-0.463623046875,
-0.41357421875,
0.... |
Can my children have their own account? | 2age_limit | [
-0.24853515625,
8.140625,
-0.353759765625,
0.347900390625,
0.41015625,
0.68310546875,
0.34033203125,
0.849609375,
-1.1494140625,
0.546875,
-0.2425537109375,
-0.7001953125,
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0.30859375,
-2.099609375,
0.178955078125,
0.369873046875,
-0.61474609375,
0.297119140625,
-... |
I want to reverse my transaction from earlier | 9cancel_transfer | [
-0.400146484375,
-1.03125,
-1.4111328125,
-0.6708984375,
-1.2421875,
0.463134765625,
0.2149658203125,
-0.01861572265625,
8.4296875,
1.3212890625,
-0.404052734375,
-0.91064453125,
0.1893310546875,
0.2200927734375,
0.041717529296875,
0.319091796875,
1.1416015625,
0.7412109375,
-0.8... |
The exchange rate would be? | 33exchange_rate | [
0.6875,
-0.33447265625,
1.2099609375,
-0.188720703125,
0.8671875,
0.72998046875,
-1.75,
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-0.5478515625,
-0.37353515625,
-0.99072265625,
0.576171875,
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-0.853515625,
-0.286865234375,
-0.14697265625,
-0.221435546875,
2.2109375,
-0.54248046875,
-0.155883... |
I made a card payment and a fee is showing up? | 16card_payment_fee_charged | [
-1.58203125,
-0.302734375,
-0.29052734375,
-1.8076171875,
-2.376953125,
-0.489501953125,
-0.5791015625,
-0.52490234375,
0.51171875,
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0.87841796875,
0.38916015625,
-1.001953125,
-0.5537109375,
0.50244140625,
8.5234375,
0.6513671875,
1.2138671875,
-1.8681640625,
2.4355... |
How come I don't see my deposit in my account yet? | 7balance_not_updated_after_cheque_or_cash_deposit | [
-0.67138671875,
0.10028076171875,
-0.97119140625,
-0.56298828125,
-0.5009765625,
1.3427734375,
8.28125,
1.71484375,
-0.1568603515625,
-0.483642578125,
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-0.8125,
-0.1343994140625,
-1.4873046875,
-1.27734375,
-0.427734375,
-1.2392578125,
-0.73388671875,
-0.9560546875,
... |
I still don't have my card after 2 weeks. What should I do? | 12card_arrival | [
2.443359375,
-0.93408203125,
1.921875,
-0.347412109375,
-0.55224609375,
1.24609375,
-1.150390625,
-2.40234375,
-0.7431640625,
1.560546875,
0.74267578125,
8.1796875,
3.357421875,
0.0977783203125,
2.720703125,
-0.197509765625,
-2.21484375,
-1.0458984375,
0.70556640625,
-0.5195312... |
Are there restrictions for ordering extra cards? | 40getting_spare_card | [
-1.099609375,
-0.476806640625,
0.178466796875,
0.458984375,
0.76025390625,
-1.3828125,
-0.85009765625,
-0.826171875,
-0.884765625,
1.287109375,
2.076171875,
0.33447265625,
0.888671875,
1.2685546875,
0.413818359375,
1.5888671875,
-0.437255859375,
-0.935546875,
0.6943359375,
0.53... |
Why was I not able to complete a transfer? | 36failed_transfer | [
0.9755859375,
-2.087890625,
-1.583984375,
-2.19140625,
-0.77294921875,
1.083984375,
0.446044921875,
3.712890625,
-0.161376953125,
-2.25,
-0.60400390625,
-0.2900390625,
-0.04473876953125,
0.6650390625,
0.79052734375,
-0.96240234375,
-0.265625,
-0.2646484375,
-1.0859375,
-0.45605... |
I have friends that would like to top-up my account is that possible? | 62topping_up_by_card | [
-1.0185546875,
0.79248046875,
1.298828125,
0.72314453125,
0.98974609375,
0.2093505859375,
0.30224609375,
0.04345703125,
0.5029296875,
-0.49560546875,
-1.26953125,
-1.388671875,
-0.267822265625,
-0.90869140625,
-1.6171875,
-1.9228515625,
-0.5390625,
-1.4560546875,
-0.2763671875,
... |
Why has payment been returned? | 53reverted_card_payment? | [
-0.439453125,
-0.49560546875,
-1.0625,
-2.046875,
-1.4755859375,
-0.51025390625,
-0.5859375,
0.76025390625,
0.572265625,
-0.97119140625,
-1.55859375,
-0.240478515625,
-1.744140625,
-1.4033203125,
1.0595703125,
0.69921875,
2.837890625,
0.66259765625,
1.3974609375,
-0.4990234375,... |
I believe someone is using my card without my agreement! | 23compromised_card | [
-1.787109375,
0.12261962890625,
-0.2381591796875,
0.373291015625,
0.53857421875,
-1.7080078125,
-0.64794921875,
-0.73828125,
-0.46826171875,
-0.50537109375,
0.1484375,
0.77197265625,
0.28857421875,
-0.05609130859375,
0.97509765625,
0.297607421875,
1.9619140625,
0.63671875,
0.9604... |
Why am I required to verify my identity? | 74why_verify_identity | [
0.305908203125,
0.2410888671875,
-0.0281219482421875,
-0.74267578125,
-0.0909423828125,
0.01690673828125,
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1.30078125,
-0.40185546875,
-0.318603515625,
-1.0341796875,
1.1513671875,
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-1.0859375,
0.1541748046875,
-0.035858154296875,
-0.6220703125,
1.280... |
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