text stringlengths 13 368 | target class label 77
classes | evaluation_predictions list |
|---|---|---|
What's a pending transaction? My card was declined at an ATM, but my account says it's still pending. Can I cancel the payment? | 47pending_cash_withdrawal | [
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I made a transfer a few hours ago from a UK banking account. I do not yet see the transfer. Please check on this for me. | 6balance_not_updated_after_bank_transfer | [
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How long will this card payment stay pending? | 46pending_card_payment | [
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My withdrawl is still pending. Why? | 47pending_cash_withdrawal | [
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Is there places where I can't withdraw money? | 4atm_support | [
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Can you freeze my card because someone used it while I was out of town. I did not make these purchases. | 23compromised_card | [
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Any hidden fees associated with the international card if money is added? | 57top_up_by_card_charge | [
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I need to cancel my card that got stolen a little while ago. Someone has already taken some money out and I don't want them to take anymore. Can you please do that? | 21cash_withdrawal_not_recognised | [
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Once my card expires, what should I do? | 10card_about_to_expire | [
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I got my American Express in Apple Bay but top up is not working | 3apple_pay_or_google_pay | [
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I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known! | 76wrong_exchange_rate_for_cash_withdrawal | [
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How long will it take for the card to arrive? | 13card_delivery_estimate | [
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How long will it take to deliver something to US? | 13card_delivery_estimate | [
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how do I link an already existing card? | 14card_linking | [
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What does it mean when my top up is saying still pending? | 48pending_top_up | [
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Why was the exchange rate wrong when I got cash | 76wrong_exchange_rate_for_cash_withdrawal | [
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The app denied my top-up | 59top_up_failed | [
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Can I dispute a payment even if I notice it several weeks after it was made? | 29direct_debit_payment_not_recognised | [
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Why did I get charged a fee when I tried to obtain cash? | 20cash_withdrawal_charge | [
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Why is there a fee for withdrawing? | 20cash_withdrawal_charge | [
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Which country's currency do you support? | 37fiat_currency_support | [
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Can I top up using a cheque? | 58top_up_by_cash_or_cheque | [
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I want a refund because my package has been taking too long to arrive. How do I go about doing that? | 52request_refund | [
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Could you please activate my card | 1activate_my_card | [
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Can you freeze my card it was stolen | 42lost_or_stolen_card | [
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How did my top-up fail? | 59top_up_failed | [
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I topped up my account and even though it was confirmed at first, the money isn't there anymore! why did this happen, and where did my money go? | 61top_up_reverted | [
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I've now been trying to do a really standard transfer 5 times already. What's going on, is your system broken or something?! | 36failed_transfer | [
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what is the most i can top up? | 60top_up_limits | [
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Change currency | 34exchange_via_app | [
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Hello- It is urgent I get a refund on this product. The merchant has not been helpful, what can I do now to get this resolved ASAP? | 52request_refund | [
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The person I sent money to hasn't gotten it yet! | 66transfer_not_received_by_recipient | [
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Why can't I use my virtual card for subscription services? | 72virtual_card_not_working | [
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How can I fund my top-up account using my bank account? | 65transfer_into_account | [
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My card stopped working when I use it | 15card_not_working | [
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If I feel someone has my card information, can I get a new card? | 23compromised_card | [
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Where is the virtual card? | 41getting_virtual_card | [
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the app reverted my payment | 53reverted_card_payment? | [
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0.350341796875,
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0.5625,
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-0.5888671875,
0.08062744140625,
-0.392822265625,
2.30078125,
1.6748046875,
-0.3544921875,
-... |
Is my card accepted everywhere? | 11card_acceptance | [
-0.822265625,
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-1.09863281... |
I was declined when I tried to get cash. | 27declined_cash_withdrawal | [
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1.5... |
My transfer is pending. | 6balance_not_updated_after_bank_transfer | [
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My card is just not working at this time. | 72virtual_card_not_working | [
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Can I order a virtual card? | 41getting_virtual_card | [
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I show another charge on my card from when I used it, why? | 16card_payment_fee_charged | [
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Can you tell me what currency I can have? | 37fiat_currency_support | [
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I need my PIN | 39get_physical_card | [
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Am I able to get a card in EU? | 25country_support | [
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I was double charged | 63transaction_charged_twice | [
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The ATM isn't giving out any money. | 27declined_cash_withdrawal | [
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3.236328... |
Are there limits on auto top-up? | 5automatic_top_up | [
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What countries can I travel to and have access to their currencies? | 37fiat_currency_support | [
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Is there an option to top up a with cheque? | 58top_up_by_cash_or_cheque | [
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How do I locate my card? | 12card_arrival | [
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I don't recognize a debit payment that was made and would like to find out about the payment. | 29direct_debit_payment_not_recognised | [
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Activating my card | 1activate_my_card | [
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I found my card, I would like to reactivate it. | 14card_linking | [
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Help me. My card doesn't work. | 15card_not_working | [
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My transfer will not go through. | 36failed_transfer | [
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why couldn't I get cash in the ATM? | 27declined_cash_withdrawal | [
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My card is being declined online. Could you tell me what might be broken or wrong with the account? | 28declined_transfer | [
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If i'm not in the UK, can I still get a card? | 25country_support | [
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I have one of your cards already, how do I link it? | 14card_linking | [
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I want to close my account | 55terminate_account | [
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Can I exchange to EUR? | 37fiat_currency_support | [
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How do I reset my PIN, I can't seem to use my card? | 50pin_blocked | [
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Someone transferred money to me and it doesn't show | 49pending_transfer | [
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There was a transaction from two weeks ago from a business that I don't know. I'm fairly certain it wasn't me who made it, but is it an option to trace it to confirm? | 29direct_debit_payment_not_recognised | [
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Can I top up with a cheque? | 58top_up_by_cash_or_cheque | [
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How do I change my address? | 31edit_personal_details | [
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I would like to add money to my account through my American Express. | 54supported_cards_and_currencies | [
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-2.3... |
The app made a mistake and said I made a cash withdrawal. | 21cash_withdrawal_not_recognised | [
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I made a transfer and am still waiting. | 6balance_not_updated_after_bank_transfer | [
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What are your currency exchange fees? | 32exchange_charge | [
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2.21875,
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Tell me how many transactions I can do with a disposable card. | 30disposable_card_limits | [
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Where can I get my card at? | 44order_physical_card | [
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How can I activate my card> | 1activate_my_card | [
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1.251953125,
0.70556640625,
-0.96826171875,
-1.7890625,
0.12353515625,
-0.158447265625... |
Can I reactivate my PIN? | 50pin_blocked | [
0.70703125,
-1.4716796875,
0.388671875,
0.1676025390625,
0.1900634765625,
-0.2496337890625,
-0.2431640625,
0.337646484375,
-0.36865234375,
0.13330078125,
-0.319091796875,
0.4814453125,
-0.2587890625,
1.947265625,
-0.34765625,
-0.93994140625,
-2.09765625,
-0.08941650390625,
0.7875... |
is apple pay eligible for top up | 3apple_pay_or_google_pay | [
0.2294921875,
0.09893798828125,
8.3671875,
0.6357421875,
0.462890625,
0.390869140625,
-0.42578125,
-0.291259765625,
-0.374267578125,
-0.1923828125,
0.368408203125,
-0.061859130859375,
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0.181884765625,
-0.1964111328125,
-1.962890625,
0.136474609375,
-1.3037109375,
... |
I'd like to make a new PIN selection. | 22change_pin | [
-0.34765625,
-1.0712890625,
0.544921875,
-0.016754150390625,
1.583984375,
-0.193115234375,
0.77978515625,
-0.2491455078125,
-0.330322265625,
-0.73291015625,
-0.74951171875,
-0.3232421875,
-0.41845703125,
-0.0657958984375,
-1.66015625,
-0.83837890625,
-1.6220703125,
0.12042236328125... |
Where do you get your exchange rates from? | 33exchange_rate | [
0.1688232421875,
-0.7578125,
-0.2490234375,
-0.3330078125,
-0.25927734375,
0.1802978515625,
0.861328125,
-0.1650390625,
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0.697265625,
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0.51220703125,
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-0.037933349609375,
-1.4052734375,
-1.71875,
0.140380859375,
1.587890625,
-0.463134765625,
-... |
WTF??? I tried to withdraw some money at a Metro bank on High St. Kensington and without any notice it disappeared in the machine. The bank was already closed so I couldn't do anything. How do I get it back? | 19card_swallowed | [
-0.830078125,
-1.3759765625,
-1.1064453125,
1.876953125,
-0.32666015625,
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-0.85009765625,
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0.89501953125,
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3.10351562... |
What are the restrictions to top-offs? | 60top_up_limits | [
-1.2822265625,
0.08319091796875,
-0.98486328125,
0.404052734375,
2.9453125,
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-1.18359375,
0.347412109375,
0.2039794921875,
-1.421875,
-0.336181640625... |
Is it possible to make several disposable cards in a day? | 30disposable_card_limits | [
-0.292236328125,
-0.56591796875,
0.263916015625,
-0.40869140625,
0.82861328125,
-0.9677734375,
0.36181640625,
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0.45849609375,
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0.3525390625,
0.1844482421875,
1.2041015625,
0.448974609375,
-1.4609375,
0.58935546875,
-0.611328125,
0.2... |
Why did I get less money than I asked for? | 75wrong_amount_of_cash_received | [
-0.92041015625,
-2.58203125,
-1.185546875,
0.82373046875,
0.4072265625,
-0.220703125,
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-1.8017578125,
2.0078125,
-0.023529052734375,
0.3603515625,
1.2509765625,
3.501953125... |
What should I do if my card is missing? | 42lost_or_stolen_card | [
-0.68212890625,
-0.219482421875,
-0.56103515625,
-1.041015625,
-1.755859375,
-1.0185546875,
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0.340087890625,
-0.828125,
0.517578125,
1.091796875,
2.5703125,
-0.01025390625,
2.185546875,
2.541015625,
-0.11279296875,
-0.5400390625,
0.1126708984375,
2.087890625,
0.25... |
How do I make sure I don't run out of money on my card while traveling? | 5automatic_top_up | [
-0.74267578125,
-1.23828125,
0.04888916015625,
2.421875,
4.83984375,
-2.03515625,
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0.4072265625,
0.256591796875,
0.81982421875,
0.163818359375,
1.5361328125,
... |
Can I have an item refunded? | 52request_refund | [
-0.1644287109375,
-1.283203125,
-1.4013671875,
-1.2763671875,
-1.6826171875,
0.89013671875,
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-0.220458984375,
-0.947265625,
0.9912109375,
0.1097412109375,
-0.29443359375,
0.... |
Can I get a mastercard? | 73visa_or_mastercard | [
-0.162109375,
0.1612548828125,
-0.6923828125,
0.462158203125,
-0.1474609375,
0.49853515625,
0.34326171875,
-2.05859375,
-1.40234375,
0.2275390625,
3.490234375,
0.221923828125,
0.73583984375,
-0.67529296875,
0.247314453125,
1.5625,
1.0986328125,
0.061614990234375,
-0.78466796875,
... |
Can my children have their own account? | 2age_limit | [
-0.04132080078125,
8.2578125,
0.27880859375,
-0.0362548828125,
0.56884765625,
-0.94482421875,
-1.1748046875,
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0.10662841796875,
2.486328125,
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1.21484375,
0.435302734375,
1.1015625,
0.568359375,
2.126953125,
-0.44775390625,
-1.62988281... |
I want to reverse my transaction from earlier | 9cancel_transfer | [
1.0927734375,
-0.1336669921875,
-0.417236328125,
0.30029296875,
-0.2646484375,
0.69775390625,
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1.79296875,
8.375,
0.410400390625,
-1.0302734375,
-1.3349609375,
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-1.8037109375,
0.09326171875,
1.0322265625,
0.10919189453125,
0.23046875,
-0.5615234375,
0.... |
The exchange rate would be? | 33exchange_rate | [
-0.1375732421875,
-0.9560546875,
-0.4716796875,
-0.148681640625,
-0.105712890625,
0.244873046875,
0.51708984375,
-0.205078125,
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0.65673828125,
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0.212646484375,
-0.419921875,
-1.583984375,
-1.400390625,
0.12371826171875,
2.986328125,
-... |
I made a card payment and a fee is showing up? | 16card_payment_fee_charged | [
0.61962890625,
0.0899658203125,
-1.8291015625,
-1.7421875,
-0.71240234375,
0.01335906982421875,
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0.70458984375,
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1.3173828125,
-1.228515625,
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0.435302734375,
0.75048828125,
8.28125,
2.35546875,
1.365234375,
-0.61279296875,
... |
How come I don't see my deposit in my account yet? | 7balance_not_updated_after_cheque_or_cash_deposit | [
-0.8994140625,
-1.5361328125,
-0.369384765625,
-1.7490234375,
-0.12237548828125,
0.07049560546875,
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0.275634765625,
-0.65234375,
0.13525390625,
0.1070556640625,
-0.9482421875,
0.8540039... |
I still don't have my card after 2 weeks. What should I do? | 12card_arrival | [
0.908203125,
-0.468017578125,
0.167724609375,
-2.314453125,
-1.5380859375,
-1.1630859375,
-0.01275634765625,
1.1435546875,
-1.572265625,
2.681640625,
0.213134765625,
8.109375,
3.947265625,
2.361328125,
2.60546875,
-2.24609375,
-0.5439453125,
-1.982421875,
1.0458984375,
-2.45703... |
Are there restrictions for ordering extra cards? | 40getting_spare_card | [
0.06744384765625,
1.0791015625,
-1.19921875,
0.6220703125,
-0.609375,
0.1065673828125,
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-1.4296875,
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2.462890625,
0.85595703125,
0.88330078125,
1.5634765625,
1.103515625,
0.515625,
0.9716796875,
0.646484375,
-0.352294921875,
-0.49755859375,
-0.762695312... |
Why was I not able to complete a transfer? | 36failed_transfer | [
-0.1383056640625,
-0.978515625,
0.028656005859375,
0.8271484375,
-1.5634765625,
2.01953125,
-2.5625,
4.3671875,
2.14453125,
-0.5126953125,
-1.67578125,
-1.3486328125,
-1.474609375,
-2.2890625,
-1.3779296875,
-1.580078125,
-2.646484375,
0.63623046875,
-0.75927734375,
0.770019531... |
I have friends that would like to top-up my account is that possible? | 62topping_up_by_card | [
0.337646484375,
0.79248046875,
1.638671875,
0.794921875,
1.3056640625,
-0.2493896484375,
0.62158203125,
-1.6025390625,
-2.08984375,
-1.283203125,
0.372802734375,
-0.31591796875,
-0.8466796875,
1.701171875,
1.0390625,
-0.2391357421875,
0.68359375,
-1.609375,
0.64404296875,
-0.35... |
Why has payment been returned? | 53reverted_card_payment? | [
-2.03125,
-0.65771484375,
-0.90185546875,
-2.302734375,
-0.62939453125,
0.279541015625,
0.92236328125,
0.053497314453125,
0.2423095703125,
0.493408203125,
-0.1776123046875,
0.74755859375,
0.313720703125,
-0.64599609375,
0.140869140625,
-0.3837890625,
1.92578125,
1.931640625,
-0.2... |
I believe someone is using my card without my agreement! | 23compromised_card | [
0.93212890625,
0.7353515625,
-0.4609375,
-0.53515625,
-1.0146484375,
-1.45703125,
0.11077880859375,
-1.029296875,
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0.1839599609375,
1.13671875,
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1.8740234375,
1.8046875,
1.40234375,
1.77734375,
-1.2236328125,
0.39306640625,
1.1015625,... |
Why am I required to verify my identity? | 74why_verify_identity | [
0.77978515625,
0.416748046875,
0.76123046875,
0.051483154296875,
-0.8203125,
-1.458984375,
-1.3955078125,
2.021484375,
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2.564453125,
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2.8203125,
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-0.231201171875,
-0.1263427734375,
-3.310546875,
-0.9521484375,
-0.91796875,
-0.2619628906... |
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