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626-83
follow the right procedures - for example it did not tell you in time about the hearing
626
War Pensions and Armed Forces Compensation Tribunal
83
5,293
5,380
626-84
give proper reasons for its decision, or back up the decision with facts
626
War Pensions and Armed Forces Compensation Tribunal
84
5,381
5,453
626-85
apply the law properly
626
War Pensions and Armed Forces Compensation Tribunal
85
5,454
5,476
626-86
Before appealing, ask the original tribunal for the written statement of reasons for its decision.
626
War Pensions and Armed Forces Compensation Tribunal
86
5,477
5,575
626-87
Contact the Upper Tribunal
626
War Pensions and Armed Forces Compensation Tribunal
87
5,576
5,602
626-88
Legislation
626
War Pensions and Armed Forces Compensation Tribunal
88
5,603
5,614
626-89
The tribunal will make decisions based on:
626
War Pensions and Armed Forces Compensation Tribunal
89
5,615
5,657
626-90
the Pensions Appeal Tribunals Act 1943
626
War Pensions and Armed Forces Compensation Tribunal
90
5,658
5,696
626-91
The Naval, Military and Air Forces Etc. (Disablement and Death) Service Pensions Order 2006
626
War Pensions and Armed Forces Compensation Tribunal
91
5,697
5,788
626-92
the Armed Forces and Reserve Forces (Compensation Scheme) Order 2011
626
War Pensions and Armed Forces Compensation Tribunal
92
5,789
5,857
626-93
The tribunal must follow the rules and process set out in the:
626
War Pensions and Armed Forces Compensation Tribunal
93
5,858
5,920
626-94
the Tribunal Procedure (First-tier Tribunal) (War Pensions and Armed Forces Compensation Chamber) Rules 2008
626
War Pensions and Armed Forces Compensation Tribunal
94
5,921
6,029
626-95
the Tribunals, Courts and Enforcement Act 2007
626
War Pensions and Armed Forces Compensation Tribunal
95
6,030
6,076
627-0
How to contact Jobcentre Plus
627
Contact Jobcentre Plus
0
0
29
627-1
You can contact Jobcentre Plus about:
627
Contact Jobcentre Plus
1
30
67
627-2
new benefit claims
627
Contact Jobcentre Plus
2
68
86
627-3
existing benefit claims
627
Contact Jobcentre Plus
3
87
110
627-4
changing or cancelling an appointment
627
Contact Jobcentre Plus
4
111
148
627-5
This guide is also available in Welsh (Cymraeg).
627
Contact Jobcentre Plus
5
149
197
627-6
Contact your nearest Jobcentre Plus
627
Contact Jobcentre Plus
6
198
233
627-7
If you want to contact your nearest office, you can find their details using the local office search.
627
Contact Jobcentre Plus
7
234
335
627-8
You can write to your nearest office by using their address from the local office search. Their address will also be on any letters you’ve been sent.
627
Contact Jobcentre Plus
8
336
485
627-9
If you’re in Northern Ireland
627
Contact Jobcentre Plus
9
486
515
627-10
For Jobseeker’s Allowance (JSA) and Income Support, contact your Jobs and Benefits office. For Employment and Support Allowance (ESA), contact the ESA Centre.
627
Contact Jobcentre Plus
10
516
674
627-11
Complain about Jobcentre Plus
627
Contact Jobcentre Plus
11
675
704
627-12
You can complain about the service you’ve received from Jobcentre Plus.
627
Contact Jobcentre Plus
12
705
776
627-13
Find a job
627
Contact Jobcentre Plus
13
777
787
627-14
Use the ‘Find a job’ service (previously Universal Jobmatch).
627
Contact Jobcentre Plus
14
788
849
627-15
Get a National Insurance number
627
Contact Jobcentre Plus
15
850
881
627-16
Apply for a National Insurance number or find your National Insurance number if you’ve lost it.
627
Contact Jobcentre Plus
16
882
977
627-17
New benefit claims
627
Contact Jobcentre Plus
17
978
996
627-18
Call Jobcentre Plus to claim ‘new style’ Jobseeker’s Allowance (JSA).
627
Contact Jobcentre Plus
18
997
1,066
627-19
There are different contact details for:
627
Contact Jobcentre Plus
19
1,067
1,107
627-20
Universal Credit
627
Contact Jobcentre Plus
20
1,108
1,124
627-21
‘new style’ Employment and Support Allowance
627
Contact Jobcentre Plus
21
1,125
1,169
627-22
You can also claim Jobseeker’s Allowance online.
627
Contact Jobcentre Plus
22
1,170
1,218
627-23
Alternative formats
627
Contact Jobcentre Plus
23
1,219
1,238
627-24
Call Jobcentre Plus to ask for alternative formats, such as braille, large print or audio CD.
627
Contact Jobcentre Plus
24
1,239
1,332
627-25
Use a benefits calculator to find out what benefits you could get.
627
Contact Jobcentre Plus
25
1,333
1,399
627-26
Existing benefit claims
627
Contact Jobcentre Plus
26
1,400
1,423
627-27
Call the appropriate number for your benefit to:
627
Contact Jobcentre Plus
27
1,424
1,472
627-28
discuss a claim you’ve made
627
Contact Jobcentre Plus
28
1,473
1,500
627-29
tell the Department for Work and Pensions (DWP) about a change in your circumstances, for example if you start working or your income changes
627
Contact Jobcentre Plus
29
1,501
1,642
627-30
You’ll need your National Insurance number when you call any of these numbers.
627
Contact Jobcentre Plus
30
1,643
1,721
627-31
Jobseeker’s Allowance (JSA), Income Support, Incapacity Benefit or Employment and Support Allowance (ESA)
627
Contact Jobcentre Plus
31
1,722
1,827
627-32
If you’re in Northern Ireland
627
Contact Jobcentre Plus
32
1,828
1,857
627-33
For JSA and Income Support, contact your Jobs and Benefits office. For ESA, contact the ESA Centre.
627
Contact Jobcentre Plus
33
1,858
1,957
627-34
Universal Credit
627
Contact Jobcentre Plus
34
1,958
1,974
627-35
You can contact Jobcentre Plus by signing in to your online account - you’ll get a reply Monday to Friday, 8am to 6pm.
627
Contact Jobcentre Plus
35
1,975
2,093
627-36
Social Fund
627
Contact Jobcentre Plus
36
2,094
2,105
627-37
Maternity Allowance
627
Contact Jobcentre Plus
37
2,106
2,125
627-38
Bereavement benefits
627
Contact Jobcentre Plus
38
2,126
2,146
627-39
Change or cancel an appointment
627
Contact Jobcentre Plus
39
2,147
2,178
627-40
Universal Credit appointments
627
Contact Jobcentre Plus
40
2,179
2,208
627-41
You can change or cancel a Universal Credit appointment by signing in to your Universal Credit account.
627
Contact Jobcentre Plus
41
2,209
2,312
627-42
Other appointments
627
Contact Jobcentre Plus
42
2,313
2,331
628-0
Overview
628
Report a problem about a criminal record check or barring decision
0
0
8
628-1
You can appeal to the Disclosure and Barring Service (DBS) if they:
628
Report a problem about a criminal record check or barring decision
1
9
76
628-2
make a decision to add you to the list of people barred from certain roles
628
Report a problem about a criminal record check or barring decision
2
77
151
628-3
have previously added you to the list of people barred from certain roles and you want them to review the decision
628
Report a problem about a criminal record check or barring decision
3
152
266
628-4
You can raise a dispute with DBS if they make a mistake on a DBS check.
628
Report a problem about a criminal record check or barring decision
4
267
338
628-5
The mistake or decision can be changed if the appeal or dispute is successful.
628
Report a problem about a criminal record check or barring decision
5
339
417
628-6
An employer or licensing authority can also appeal a DBS check if they’ve talked to the applicant first.
628
Report a problem about a criminal record check or barring decision
6
418
522
628-7
Dispute a mistake on your DBS certificate
628
Report a problem about a criminal record check or barring decision
7
523
564
628-8
You can raise a dispute for a standard or enhanced check if you believe there’s been a mistake in either:
628
Report a problem about a criminal record check or barring decision
8
565
670
628-9
the records provided, like wrong or irrelevant information on convictions
628
Report a problem about a criminal record check or barring decision
9
671
744
628-10
personal information, like your name
628
Report a problem about a criminal record check or barring decision
10
745
781
628-11
There is a different process for disputing information on a basic check certificate.
628
Report a problem about a criminal record check or barring decision
11
782
866
628-12
The police may ask for fingerprints to prove your identity if there’s a mistake in the records.
628
Report a problem about a criminal record check or barring decision
12
867
962
628-13
How to raise a dispute
628
Report a problem about a criminal record check or barring decision
13
963
985
628-14
Report the mistake within 3 months of the date on the certificate.
628
Report a problem about a criminal record check or barring decision
14
986
1,052
628-15
For mistakes in records
628
Report a problem about a criminal record check or barring decision
15
1,053
1,076
628-16
Fill in the certificate dispute form.
628
Report a problem about a criminal record check or barring decision
16
1,077
1,114
628-17
For mistakes in personal information
628
Report a problem about a criminal record check or barring decision
17
1,115
1,151
628-18
Fill in Section A of the certificate dispute form, or call the Disclosure and Barring Service (DBS) customer services team.
628
Report a problem about a criminal record check or barring decision
18
1,152
1,275
628-19
Dispute a DBS update service certificate change
628
Report a problem about a criminal record check or barring decision
19
1,276
1,323
628-20
Call customer services if you subscribe to the DBS update service and want to dispute the status of a certificate. They’ll send out the forms you need to raise a dispute.
628
Report a problem about a criminal record check or barring decision
20
1,324
1,494
628-21
Send the form to:
628
Report a problem about a criminal record check or barring decision
21
1,495
1,512
628-22
Independent Monitor review
628
Report a problem about a criminal record check or barring decision
22
1,513
1,539
628-23
DBS will work with the police to make a decision about your dispute. If the police do not agree there’s a mistake, the dispute will be referred to the Independent Monitor only if the objection is that information is:
628
Report a problem about a criminal record check or barring decision
23
1,540
1,756
628-24
not relevant to the position applied for
628
Report a problem about a criminal record check or barring decision
24
1,757
1,797
628-25
should not be included in the certificate
628
Report a problem about a criminal record check or barring decision
25
1,798
1,839
628-26
The enhanced certificate will be corrected if the Independent Monitor agrees with your dispute.
628
Report a problem about a criminal record check or barring decision
26
1,840
1,935
628-27
You must raise a dispute with DBS before a referral to the Independent Monitor is made.
628
Report a problem about a criminal record check or barring decision
27
1,936
2,023
628-28
Appeal against a new barring decision
628
Report a problem about a criminal record check or barring decision
28
2,024
2,061
628-29
You can appeal to a tribunal to reverse a barring list decision. The tribunal may remove someone from the barred list if it agrees, or refer you back to DBS for a further decision.
628
Report a problem about a criminal record check or barring decision
29
2,062
2,242
628-30
You can appeal if:
628
Report a problem about a criminal record check or barring decision
30
2,243
2,261
628-31
you were automatically added following a relevant caution or conviction
628
Report a problem about a criminal record check or barring decision
31
2,262
2,333
628-32
you believe DBS has made a legal mistake
628
Report a problem about a criminal record check or barring decision
32
2,334
2,374
628-33
DBS barred you based on information that was wrong
628
Report a problem about a criminal record check or barring decision
33
2,375
2,425
628-34
It’s up to the tribunal whether they hear your appeal.
628
Report a problem about a criminal record check or barring decision
34
2,426
2,480
628-35
Contact the Upper Tribunal to appeal against a new barring decision in England or Wales.
628
Report a problem about a criminal record check or barring decision
35
2,481
2,569
628-36
Contact the Care Tribunal to appeal against a new barring decision in Northern Ireland.
628
Report a problem about a criminal record check or barring decision
36
2,570
2,657
628-37
Appeal against an existing barring decision
628
Report a problem about a criminal record check or barring decision
37
2,658
2,701
628-38
You can ask the Disclosure and Barring Service (DBS) to review a barring decision if:
628
Report a problem about a criminal record check or barring decision
38
2,702
2,787
628-39
you were automatically added to the barred list following a relevant caution or conviction
628
Report a problem about a criminal record check or barring decision
39
2,788
2,878
628-40
you believe DBS has made a legal mistake
628
Report a problem about a criminal record check or barring decision
40
2,879
2,919
628-41
DBS barred you based on information that was wrong
628
Report a problem about a criminal record check or barring decision
41
2,920
2,970
628-42
You can also ask for a review if your circumstances change after the minimum barred period.
628
Report a problem about a criminal record check or barring decision
42
2,971
3,062
628-43
The minimum barred period is:
628
Report a problem about a criminal record check or barring decision
43
3,063
3,092